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T-Mobile Billing Disputes

Susan of Philadelphia, PA April 3, 2006

Susan of Philadelphia PA (04/03/06)
I recently received a bill and am being charged 2.99 each for 22 separate calls that I did not make. These calls occured while I was in Peru. I made it a point to not use my phone while I was there. I had to make one emergency phone call which is on my bill and is valid. But the other calls are NOT valid. I called to discuss this with customer service and was told that these charges are valid, even though I assured them that they are not valid. I made sure that I did not use my phone while I was away because I can not afford to pay International Roaming. I am extremely frustrated with the customer service I received during my call. The reps I spoke (Stephanie & Jennie) were condescending.

Andrea of Rockford, MI March 21, 2006

Andrea of Rockford, MI (03/21/06)
We signed up with T-mobile for cellular service under a "try it for 14 days free" promotion.  Family plan, free nights and weekends, free mobile to mobile.One of our phones didn't work for 2 days and we had no service in our home area/business area.

We took the phones back after 12 days and recieved a bill for 31.05 that I disputed this bill.  The reply, by email, was an apology for lack of response due to holiday volume, plus another bill,and 2 to 4 automated phone calls a day.

When I did actually reach a person, I was told the "free"only applied if I kept the phone!

I understand that they got me "fine "print.  I just want to warn other consumers to beware.

David of North Providence, RI March 1, 2006

David of North Providence RI (03/01/06)
T-Mobile has a feature on their web site they refer to as "Easy Pay" - customers are offered the "option" of making ONE-time payments or setting up automatic payments. Here's what T-Mobile makes a regular practice of doing: although they are not legally authorized to make make automatice deductions from the customer's checking account without authorization, if a customer is late with his or her payments, they deduct it anyhow. When the customer calls to inquire how this happened, the T-Mobile representatives, already understanding the internal procedures and tactics, tell the customer that he or she set up the account for "automatic payments" when they were logged in...

How does T-Mobile get away with this? Simple. Their programmers design the web sites so that, when a customer logs off, the payment "option" is set to make automatic payments from the same checking account a "one-time" payment was made with. Clever, don't you think? Doesn't this just make you want to sign up with T-Mobile for a year at least? Do it and you will be trapped - that's a promise.

Gail of Detroit, MI February 24, 2006

Gail of Detroit MI (02/24/06)
I've recently called T-Mobile and asked them to please send me a statement of the total amount spent for 2004-2005 for my income taxes, that the phone was my teenage son's for school.

The lady rep explain to me that because the account was turned over to a collection agency, she would not send it to me. I explained the account #351462954 was closed after the account expired which was suppose to have been May 15,2005. T-Mobile had continued the service beyond that expiring mark, without authorization.The representative had set up a payment plan from the total owed. It was paid on time to it's full amount.

This company will not send a statement of money spent and my "paid in full" for my tax purposes. I'm sure that is against the law. I had put in a complaint about fees that T-Mobile wanted me to pay about two months later after the phone was turned off and no contract extended. I believe it was for 63.00.  I just want my tax information. Thank YOU. So I can finish having my taxes filed. The amount per month range from 200.00 to 300.00 Thank you

Erick of Greenwich, CT February 24, 2006

Erick of Greenwich CT (02/24/06)
I waited 10 weeks for my rebate to be processed. I call t-mobile for an update and was told that they did not receive the rebate forms.

I told them I would mail them another copy. They said it wouldn't work because they needed the original bar code (the one that I mailed 10 weeks ago). The photocopy of all the forms I submitted will not help on processing my rebates.

I just want my rebate money.

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