Complain about a product or service

The Mobile Solution

Lakewood, CA

paulo of taunton, MA March 4, 2010

i do like to know about-250.00 been charge on my credit report i dont have any information about THE MOBILE SOLUTION.

Joseph of Vernal, UT November 14, 2009

Three years ago I purchased a phone from an emloyee in a mall working for T-mobile. Unsatisfied with the service that I was receiving from the phone I attempted to cancel my contract with T-mobile. It took a great deal of time, and they were VERY difficult to work with. Also the charges that I owed were jacked up much higher than what was owed, and i recieved many bills from T-mobile even after my service was cancelled. Finally I thought it had been all worked out and I received a bill from them that said my account had been settled at zero dollars.

Now, nearly 3 years latter I go to run a credit report and it shows that I have a 250 dollar bill from Mobile Solutions that has now gone into collections. Money is tight and I can't afford this. I advise EVERYBODY to avoid entering into contract with t-mobile, and spread the word around. This is a fraudulent company in the extreme.

Prescott of Richton Park, IL November 5, 2009

I checked my credit report with Experian and I have a charge of 250 dollars to the Mobile Solution ..I have no knowledge of where it came from, I am the victim of identity theft.

Mia of Everett, MA November 2, 2009

October of 2009, I tried to get a loan from my credit union. They tell me I have a negative charge on my credit report from a company called United Financial Services. I contact this company and they tell me that in September of 2003, I apparently opened an account with AT&T through a kiosk and the cell phone was provided by The Mobile Solution. They said I cancelled the service before the 181 days so I owe Mobile Solution 400 for the cell phone but I received a bill from United Financial Services in the amount of 629.70. I told them I never did this and was told by United FInancial to get a letter of fraud from AT&T. I call AT&T and explained what happened. They tell me they have no record of the account in question and cannot provide me with a letter of fraud since they have nothing to look into, the account number was invalid. They also told me they stopped working with Mobile Solutions because they had alot of fraudulant cases. So now I have a negative report on credit and have no way of fixing this that I can think of. When I did speak to someone at United Financial and asked them why it took SIX years to put this on my credit report or even contact me about this they told me they have been sending me letters to my address for years but I just moved to this address so it makes no sense how they could be sending me letters. I've also had the same phone number for over ten years.

krysta of eugene, OR October 25, 2009

I purchased a G1 cell phone at the Mobile Solutions kiosk in the Valley River mall in eugene, or. I was also sold a 2 year insurance policy through global warranty. My phone sustained water damage and i tried to file a claim. I was told I did not have, nor did I ever have, insurance on this phone. I think I've been scammed and I'm extremely angry!

Sharon of El Cajon , CA October 16, 2009

My daughter went to return her cell phones. (June 2008) She was on a trial basis plan. The person was not there whom she needed to return it to. The manager said HE could give it to that person when he came in. My daughter had waited for more than an hour and had to go to work. She thanked him as she dashed to work. He offered no receipt.

Months later she received a letter from a collection agency stating that she owed for the phones!! She explained what had happened and they said she needed to present the receipt. She didn't have one so she went to the mall store. The manager said, no problem. He'd send them a copy of the receipt and she should e-mail the collection agency and tell them it was on it's way.

The receipt never made it. And recently, (Oct 9, 2009) more than one year later out of the blue, we have gotten another letter stating that we owe 555.48 to The Mobile Solution!They said they'd settle the account for 277.74, but still. I don't have that kind of money, not in this economy. Please! We don't have the paperwork as we assumed this was settled. What can we do??????????? My daughter returned the phones!!

carilyn of long beach, CA August 12, 2009

Canceled tms account back in april 2009 returned the two phone handsets within the 30 day policy waited 6-8 weeks and to this day still waiting. The mobile solution business sold out to T-Mobile back in june 09. Getting the money refunded has become a big issue.Since the mobile solution pulled the plug on business operations t-mobile claims their not responsible. Who do we turn to? The money that is yet to be refunded totals 209.97

Dawn of HIALEAH, FL July 9, 2009

bought a G-1 from my daughter there and 2 years ins. for the phone. now the private ins. ppl global warrant group will not honor the ins i paid cash for. i have all paper work and no one wants to help me with my broken cell phone. spoke with global warrant 3 time. not to helpful. said the mobile solution employee did not enter it in the computer. but my paper work says other wise. and t-mobile said i do have ins. from global warrant group. i took all the paper work back to t-mobile. still i do not have a working G-1. I'm out 261.08

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