Straight Talk Wireless

I bought my Straight Talk phone somewhere around Sept 2011 and have had nothing but trouble with it since I bought it. I am now on my fourth phone and to this day do not have a phone. When I bought my phone at no time was I ever told that you had a certain amount of time to return it to Wal-Mart nor was I ever told that if I did not like it that I could not return it to the store until I took it back after having trouble with my first one. Only then was I told that I had to send it off to get it fixed or to get a new phone.

So I sent it off and they sent me a new one which did the same as the first and third one. They froze up, turned off, dropped calls or would not ring at all. I finally got a totally new phone and when I received it, the plug inside the phone was smashed and I could not plug it in. I called Straight Talk and was told to send it back so I did just that the very next day. This was on Feb 2, 2012 and to this day, I do not have a phone. I was told I would have a phone in 24 to 48 hours but that was not so.

I call and have talked to Jose, Pablo, Walter, Carlos, Christopher, and lastly Windy. I ask to speak with corporate but was told by Christopher that corporate said they did not want to talk to me. I was so mad I hung up. But called straight back and got Wendy, she call corporate and they said they would contact me in 24 to 48 hours and still have heard nothing and still no phone and this is now Friday the Feb 10,2012 and still no phone. I paid almost $200.00 for the phone, plan and insurance and still have nothing to show for it. I feel Straight Talk is a scammer and they treat their people like we are dirt.

I purchased a Straight Talk phone from Walmart. Straight Talk advertises that you can try their phones for 30 days and if you are not happy, then you may return the phone within the 30-day time limit. They also force you to purchase a 30-day calling plan when you buy the phone and they tell you that the calling plan is non-refundable.

I knew that I was unhappy with the phone in the first few days but I did not want to just throw away my minutes that I had just purchased so I went ahead and used those up. About 3 weeks passed and I was well within my 30 day return period. I took the phone back to Walmart and they refused to take it back. Walmart's policy is a 15-day return on cell phones. I was only made aware of this policy when I went to the service desk and the girl pointed it out to me. There are no signs or anything that tell you this back there where the cell phones are.

How crazy is that! Walmart should not be allowed to sell a product where their return policy is different than the manufacturer, and why should they make people purchase a 30-day calling plan knowing that if they take their phone back in 15 days, then they will lose almost all of the minutes that they just purchased. Now I am stuck with a $100 phone that is no good. It drops calls, the screen freezes, and Straight Talk will not take it back because I did not purchase it from them and Walmart will not take it back because it has been passed 15 days. I am still within my 30-day period as I type this.

They could not track the telephone. The old phone did not work! They could not match the phone with my name. The problem has not been solved. I've spent time and hours since December and Feb. They are on the phone telling me that they have to send me a new phone. The woman refused to give me her supervisor. I asked numerous times. She said that she is the highest. I replied, "If you are the highest, you would not be answering the phone."

I still have no phone working and no value of card replaced. They are dishonest and rude although, one girl that I had in Jan was at least respectful. The guy did not understand English.

I bought the first phone on Black Friday at Norwalk Wal-Mart. They said it may take 30 days, then 24 hrs, then another 48hrs and then so on and so on. Then finally, they told me that it would be working in 2 hours and when I was out, it did not work.

These lies with a child with an asthma disability are not good, plus all the hours that I spent on the phone were not compensated at all. This is unjust! Total talk time trying to get my phone on bare minimum 7-10 hrs and still no phone, plus they tell you to check your phone every hour and try to make a call, knowing that it does not work. This is absurd and wrong!

I am requesting a full refund for a 90-day pre-paid service that ended on 12/20/2011. I had paid for service through 1/28/2012. This was initiated by me after the last two phones I purchased via Straight Talk did not work properly and the customer service staff was an additional problem. In one instance the phone would not record calls that were missed along with the service end date being wrong. I was told the phone did not work properly. In the other instance, again the service date was incorrect on the phone and I was told to log on to Straight Talk to check my service date. I was also not able to access Yahoo. I was told that AT&T was working on it. After a few weeks someone called and left a message that they had found a work around.

I think when one purchases a phone that all information should be shared with the consumer prior to purchase. What I am told would impact my purchase. When I would call Straight Talk for help I found that I had to repeat the information each time I was transferred and on an average I was transferred at least three times per call. I asked one rep, "Don't you share information with each other?" I also asked aren't you required to log what went on with the customer so they do not have to re-tell the story, name, phone, etc. each time.

I told Straight Talk that I wanted to go back to my old phone that I knew worked. They said they would have to send me a SIM card and I would receive it within 3 to 6 days. I called after waiting 6 days and I was told there was no record of them planning to send me a SIM card. What I realized is that Straight Talk was deciding for me what phone I was going to use. I was told that since they could not send me a SIM card so my old phone could be used I "could purchase" another Straight Talk phone. At this point, I decided I wanted nothing further to do with Straight Talk.

Last night (12/20/11) I spoke with 5 different reps and I requested that I speak with a supervisor, that I wanted a 30-day refund since I would be leaving Straight Talk and I had paid through 1/28/2011. She asked for my credit card number, etc. And after giving her this information she said she could not give me a refund. I said, "Why did you have me on the phone for 30 minutes, pass me around to lots of different people where I had to repeat my story?" And I also have to say I am not convinced that they were not playing a game with me. One time I would be talking to Frank and the next time it was Francisco. I would be talking with Mary and she would send me to Marie. I made the comment you sound like the same person. I said let me speak with a higher supervisor that could make a decision and was told they were not available. Enough!

I hope you are able to pull all of my calls into Straight Talk and I hope they have been recorded. The reps do not listen to what the person is asking. No one seems accountable. The person(s) that said they would send me a SIM card made no notation in my account. When a person calls in and the phone is picked up, don't you have the system log the time and initials of the rep taking the call at the least? Why should I have to repeat the same story each time I am transferred or when I call back into your system?

I feel the staff does not take what they are doing seriously. When I go onto the Internet to find out what is a good pay-as-you-go program, Straight Talk is at the bottom due to your poor customer service. One last thing. When I asked for my phone number to be ported over to a non Straight Talk pay-as-you-go service, I called Straight Talk after T-Mobile said ST would not release the number. I called ST and they said they had no record of any such number. Finally T-Mobile reps called into Straight Talk at least 3 times to get my number released. Your reps are costing you business. They need lots of training and you should hire people with integrity. And you need to get a better system for tracking what your reps do and say. Please refund my full 90 day payment. Thank you.

In mid-November, I went online to order a Nokia E-71. The website very boldly advertized free shipping on all cell phone purchases. My first attempt at placing the order resulted in a error message from Straight Talk telling me that the transaction had failed. I then started over to order the phone. This time the order went through successfully, and a few minutes later, I received an email confirmation of that order. Sometime later on that same day, Straight Talk sent another email notifying me that the earlier "failed" transaction had been processed.

determine how they wanted the second telephone returned. I was told by the first CS rep that in order to receive a refund, I would have to ship the second telephone back at my expense. I told the CS rep that I didn't feel that was fair to me as it was their computer that had made the erroneous order, so I should not have to pay for the return nor drive to town to get the package to UPS. When she said that she didn't have any other options, I asked to speak to her supervisor.

I was then transferred to another lady who spoke very fluent English. She understood and agreed that the shipment of the second phone was because of their computer error, however said that their system did not have allowance for pre-paid return shipment authorizations. As a consolation for my having to correct their error by paying for the return shipment and also the time and gasoline needed to drive into town to replace the shipment, I could retain and use the $45 service card out of the phone I was returning. She did not specify what phone the card was to be utilized in. So I kept the card, repackaged the second phone and shipped it back to Straight Talk, at my expense.

On 12/03/2011, Straight Talk refunded only $105.99 to my Discover card. After numerous telephone calls and emails to and from their resolution department, I was told that their refund of only $105.99 of my $169.54 purchase was correct because I retained and used the $45 airtime card from the phone I returned. Since I had nothing in writing from the CS Supervisor who authorized me to keep the card, I asked Straight Talk how they justified on the $105.99, when it should have been $124.54 ($169.54 - $45). Their response was that the remaining amount was for their shipping charges when they shipped the un-ordered phone to me in the beginning. Keep in mind that the website claimed those charges were free.

Since I see that this is not that uncommon of a complaint about Straight Talk, my recommendations if this happens to you are as follows: Watch your credit card account and immediately file a notice of improper charges when they charge you for the un-ordered phone. In writing, by mail or email, notify Straight Talk that you have received an un-ordered phone from them and will be happy to return it to them by any pre-paid method they like. When they tell you that they will not pay for the return shipment of the un-ordered phone, advise then that in that case they have 15 days to send a representative to your home and you will be happy to deliver it in person. Keep a copy of all your correspondences and give as copy of them to your credit card company to show that they have acknowledged that the phone was un-ordered and that you have made every effort to assist them in the return of their property.

I ordered one straight talk phone and a 30-day unlimited phone card. I received my phone and card within 4 days, which I activated and started using. Four days later I received another straight talk phone and a 30-day unlimited phone card, which they billed me for as well. After contacting a customer care representative, I was informed I would have to ship the phone back at my expense and wait for up to 2 months to receive my refund, which I still have not received yet! Save yourself a huge hassle and headache and go with a carrier like Verizon, etc.

I suspended my son's service and they said that they still had to charge me for that billing cycle. Ok that was cool, but then you charge me because I didn't cancel the phone for another $81 and some change. But now you guys want to charge me $67 for what? The representative said it was a partial payment for his phone; his phone has been suspended since November and cancelled shortly. After that the first $81 that I understood I had to pay. Now, I think you all are over charging me and I would appreciate if you all would look into this matter. I enjoy doing business with you guys but I would like for you to be fair. Please contact me soon. My number is **.

On July 11th, I bought a Nokia e71 from Walmart including extended warranty and $ 45 prepaid phone card. Within 2 months, my phone had problems and would no longer show numbers or messages on my screen. I contacted the phone number listed on my warranty card (Tracfone-straight talk) and was quickly put in touch with a customer service agent in the Philippines.

A nice young lady in broken English explained to me that I have to send the phone back to the Tracfone warehouse in Florida..I was told that a FedEx envelope would be sent to me and after sending my old phone back to them, I would receive a brand new phone (please note, brand new phone ) back to me within 3 to 5 business days. I did as instructed and sent my old phone back in hopes I would receive my new phone in the time frame given to me.

Well, 10 days went by and I did not hear from Tracfone or straight talk and I started calling them to inquire about my phone. Well, to my surprise, I got a nice young lady again in the Philippines who told me that my phone has not arrived yet in the warehouse. I explained to her that my phone did arrive in the warehouse 8 days ago according to FedEx. Lo and behold, the young lady hung up on me. So with this, it became a daily struggle with customer service in the Philippines and myself here in the USA to figure out what happened to my phone.

After 7 days of making phone calls 2 to 3 times a day with holding times from anywhere between 5 minutes (hang up) and 2 hours (finding a manager) customer service decided to transfer me to Florida themselves instead of giving me the phone number so that I could call them. After another 30 minutes or so, a male person named Carlos answered the phone and told me he was a manager at straight talk -Tracfone and would handle my case from now on. He truly apologized for the delay and misunderstanding customer service agents in the Philippines gave me and would overnight my brand new Nokia e71 in the morning. I talked to him on a Wednesday and he promised me to call on Thursday morning with my tracking number.

Well guess what? Thursday came and I did not hear back from Carlos, the Manager. So on Friday, I decided to call Carlos myself with the phone number he provided to me and guess again? There was no Carlos, the Manager. Oh, how duped I felt.. But then again I found another customer service agent (this time with a heavy Spanish or Cuban or Puerto Rican accent, maybe it was Jamaican; at this point.

I was fuming and really didn't care anymore). He said my phone would be send to me on Monday because it was already Friday and there was no shipping over the weekend. I asked him what time did the warehouse send out the last phones on Fridays and I was told at 4 pm or 1600 hours if you like military time. I said to him it's only 11 am Miami time why couldn't he send it today? And with his heavy accent, I was told not possible because they need to find a Nokia e71 first (at this time I was really fuming but I kept my cool).

So to make a long story short I received my refurbished phone the Friday after. From the time I first contacted customer service to the time I received my refurbished phone it took Tracfone-straigh ttalk almost 30 days, sigh. Now I should be happy to have a phone again but guess what? Within a few weeks my new refurbished phone would not charge anymore. You don't have to guess anymore because now I'm going to the same troubles again. Only this time with our friendly and lying Miami based customer service agents.

First again, I would receive a brand new Nokia e71 from Tracfone/straight talk to an excuse to not send out a phone to me at all because they have not received my old one yet? Yes, even though FedEx delivered it on January 3rd 2011. One so called manager ( sorry can't remember your name because you spoke more Spanish than I did) who explained that the warehouse was so busy with all the returned phones over the holiday weekend that mine has not been logged in yet? Wel, if you guys wouldn't sell so much junk and empty promises, you may not have been so busy? But the cake really goes out to the customer service agent, Claudia, who thinks that lying for the company will shoot her straight to the top of the company. And then there is this nice guy who I believe was really trying to help me and for sure got fired over it.

And again to make a long story short, here I am again waiting for my phone that I paid almost $300 for with nobody giving me a straight answer where or when I will receive my brand new phone. Sorry, Straight talk or Tracfone or whatever you guys call yourself, you lost me as your customer. And thank you Walmart for not standing behind your product..

Please be very careful when calling TracFone HQ in Miami, FL. The resolution team is not always helping you like they say. Please protect your information.

I have three cell phones with Straight Talk and I was told that if I go on autopay, I would get one free month every year for each phone. I called them twice and they said that next month, I would get them but it never happened. On the third call, they claimed that they never had that offer.

If you look up on the web, you can still find that offer. It is now two years. $300.00 was due me and they lie all the time. I felt scammed.

This is my second post. My name is Kristen and I have been jerked around by this company since early November 2011. I have had enough. I urge all of you that have filed complaints to please contact Walmart Corporate Office and ask them to stop selling this phone service. Walmart (in my opinion) has always stood behind what they sell. They won't with this company, so why are they letting their name get dragged into the mud by Straight Talk (TracFone) Wireless?

Please ask them this! I am personally going to do this and then, in my spare time start standing in front of Walmart with signs warning people not to get involved with this company. I am going to do it in larger cities that hopefully will get me some news coverage in hopes that Walmart will quit selling their service for them and eventually put them out of business! I urge you all to please do the same!

I returned a phone back in October because I was having problems getting service from my home and other place. They told me it would take up to 15 to get my money back after they got the phone, which I sent back at my expense. I never got a refund and I have called back several times and keep getting told it's gonna take 30 more days. I have already switched phone companies and to this day I am waiting on my money. This is the worst phone company ever!

I transferred my phone number from my android phone to a different handset while visiting family in New Hampshire since there was no coverage, although I was told if I changed the zip code, I should. But then I would have to change my number, it's not happening. Well, when returning home, I gave them the serial number and my phone number which they repeated to me and I said yes. They said it could take anywhere from 10 minutes to 24 hours, quite a time gap. Well 2 hours later, my phone came back on. Well surprise, I was receiving phone calls and text messages from people whom I did not know. I came to find out they transferred my ex-girlfriend's number to my phone which is a phone I gave her months ago.

I called and complained. They again shut my phone off. Well 2 hours later, it came on. Today, I got a call from my ex to let me know they disabled her sim card and for her to have her phone back on, she would need a new sim card that could take up to 7 days to receive. I went and bought a little cheap flip phone for her until her sim card arrives. Well it has now been 10 hours and 5 calls and the phone has yet to be turned on. The last 2 calls, they said wait 20 minutes and dial the famous *22890. That is a joke. That is all they know how to say.

Well long story short, the phone is still not on. I contacted the Better Business Bureau and also the FCC and filed complaints online, which was quite easy to do. I suggest that if they screw with your service, contact these proper authorities. I had to once before with them, it gets their attention really quickly because the Better Business Bureau contacts them within 3 days. So let the complaints add up and put these thieves out of business. Walmart should be ashamed for dealing with such an awful company. They are next on my list of making my complaints to. Trust me, go online and complain and you will be amazed how fast it gets fixed.

Supposed to have unlimited internet texting, etc. Bought 2 phones every month, have to spend an hour talking to someone I can't understand as the texting internet goes down and phone will be in initializing stage forever. Will drop them tomorrow. Company ** customer service **.

I ordered two phones online from Straight Talk and was assured they would be on the Verizon network. I got the phones, activated them and quickly realized the signal they were getting was very weak which suggested to me that they were not on the Verizon network. An email to customer service came back and they told me the phones were on the T-Mobile network which has very poor service in our area. I called customer service and got a return authorization number and sent phones back. The call took way longer than it should've due to foreign customer service.

I got new phones a few days later which we purchased locally at a Wal-Mart store. It took one hour and fifty minutes to get two phones activated which is about an hour and forty eight minutes longer than it should've, again due to foreign customer service. Overall I am very concerned about having to call customer service and will only do so as a last resort. Other than that, the phones are working properly and we have very good Verizon service in our area.

Dating back to late November, my the company has been unable to process a payment for my monthly service. My phone has been enrolled in their auto-refill program but nonetheless, has been deactivated on six separate occasions. I promptly informed the company of the error and after several days the phone was reactivated but with a new number.

Again, I promptly (in only a few hours) informed them of the error and asked that it be corrected in a timely manner as I use the phone for business purposes. It took several days to reactivate the phone with the correct number. This has been followed by a cycle of deactivation, reactivation with a different number and sometimes recovery of the correct number, only to have the process repeated. The problem happens due to an error in the company's payment processing. This was the cause of the initial error, which they were made aware of immediately (prior to the end of November) and multiple times each time I called to re-activate the service and the problem still has not been corrected.

I have tried two separate cards from two separate banks and had conference calls with the company and bank representatives to ensure that all billing information is correct and still have been unable to resolve the issue. The cards show as declined when the company tries to process a payment and the banks have never received a request for funds. This exact issue has existed for over three weeks and the company has not made a timely effort to resolve the problem. Often when in the process of informing the company of the error and attempting to reactivate the phone, I have had to spend up to three hours being transferred to up to six separate representatives, having to reexplain the situation to each person. I have taken detailed notes of the last several days, which detail the lengthy experiences in dealing with the customer service department in attempting to resolve the issue.

By default, these guys will put you on T-Mobile. If you have good T-Mobile coverage, then all will be good. If not, trying to get customer service to switch the phone to another carrier, is easier than trying to get congress to balance the budget. Forget about it. The phone does not work, and customer service will do nothing to correct it.

I bought and paid for in full, along with unlimited card, but the phone will not activate. I called Customer Service (India). All numbers match the phone and sim card. The customer service rep said in broken English that the problem will be resolved within 24 hours. The problem still has not been resolved and I am afraid to return the phone, as I seriously think that after paying for return shipping out of my own pocket, that they will not refund my money. This is a very shady company and I do not trust them.

Calling this company's customer service is pure torture. They speak Pidgin English and are just plain clueless.

On 12/01/2011 the microphone quit working on my phone. I contacted Straight Talk customer service. The lady informed me that there is a one-year warranty on all phones and after a 3-5 business day investigation they would send my new phone and then I would return the old phone. The next day I received an email with a FedEx tracking number. I was surprised to have a package after just one business day. I retrieved the package from FedEx to find there was nothing inside except for an empty FedEx envelope. I called Straight Talk customer service again, and now they were trying to tell me that the lady never told me I would receive my new phone before sending the old phone.

I spoke to over 20 customer service representatives over the course of 3 daysall either lied to me (fake names, fake employee numbers, tell me they are a manager when they aren't, or promise me a new phone) or just hung up on me. Eventually, I reached an employee in Miami, Fl who was cooperative and helpful. She got my new phone ordered and sent me the tracking number which should arrive at my house tomorrow. I am currently in a different state and the screen fell off of my old phone yesterday and was impossible to use.

Since I had no way of getting access to the new phone arriving on the opposite side of the country tomorrow, I went down to Walmart and picked up a temporary phone. I called Straight Talk to get them to transfer everything to the phone I had just got. Everything seemed to have gone correctly until I made my first phone call and the person on the other end says, "Who is this?"

Straight Talk changed my phone number. When I called Straight Talk again I was transferred three times and spent around an hour on hold to hear, "I am sorry but you have to take this number." This morning I tried to use the phone again and it is disconnected. My plane to go back home leaves on Tuesday; and at this point my coworker, who doesn't know when or where to pick me up at the airport, will never arrive as his number was lost with the old phones screen falling off. I do know that he would at least text me if he had my number, which has changed and been disconnected. Since he will not arrive, I will not be able to make it home until the day after I arrivepedestrians are not allowed to walk through the underwater tunnel and I prefer not to swim 3 miles in December ocean.

I purchased a Samsung Galaxy Precedent phone from Walmart after checking to the Straight Talk website. They were indeed selling android and smart phones for use in my area code. I paid for the phone, insurance plan and expedited shipping to the tune of $205. After multiple phone calls to customer service, I am told that neither android or smart phones have service in my zip code. It seems that Smart Talk is selling phones for which no service can be provided. For those contemplating buying android or smart phones from Straight Talk, please be aware that they are not honest about service areas.

My grandson's phone was permanently deactivated due to overuse of data. He was paying for the unlimited minutes, text messaging, and internet service. According to the customer service rep that I spoke with, he had been warned about overusing before. I saw another complaint similar to this, where the person's internet service was cut off, but they could still use the phone. This was not the case with him. He now has a $250 phone that is absolutely worthless. It cannot be reactivated at all, even with another SIM card.

I can understand if Straight Talk cut off his internet usage, but I can't agree with them rendering his phone useless. He saved for weeks to be able to purchase a phone, that he can now throw in the trash. I don't see how this can be legal.

This morning, I woke up and went to check my phone for the time. I noticed that the screen was completely white. I restarted my phone and the same thing happened. After taking the battery out (four times), I was able to see my screen again. I called the customer care number on my phone, 611, and explained the problem, for the first time. After not getting anywhere with that agent, I called again and was told what I wanted to hear, "Sir, we will be sending you a new phone as a replacement." Great, but for me to receive a replacement phone, I must first send them my phone, and then wait for a new phone. I have been a total of 15 plus days without a phone.

I told them that I am a single father who needs to be in contact with my son in case something is wrong, and my work/school requires me to have a phone so they can get a hold of me. Their response was, "Sorry sir, but we cannot help. If you want a replacement, you need to send us your phone first." I told them that I am even willing to be billed if I don't return the phone in a timely manner, like all other cellular companies do. I got the same response. When did satisfying a customer become less important to a company? What's next, company profit? A company's profit is dependent on the amount of customers a company can maintain and how much they spend on said company's services.

I ordered a refurbished phone from Straighttalk.com including the $45 unlimited card. I was charged almost $157.00 for the grand total. I received the phone but the service card was not there. I had to go and buy a card at Wal-Mart. I had the phone for a couple of days, it was not working properly. I was told if I want a refund, I have to pay for the shipping. Why not offer me another another phone or same model, something did not sound right. So just yesterday which was Dec. 1st 2011, I receive my refund but not refunded for the card so again I'm arguing where is my refund for the card after waiting almost a month for my refund. Bad business, I swear.

I've been overcharged twice. The $30 service usually costs $30.63 and that's what I've paid for a long time. In October it became $31.71 for no reason; then the following month, it was $30.63. Now in December it's $31.71. I've spent hours on the phone with customer service to no avail. I have sent emails and snail-mailed the company in Miami. I just keep being put on hold for another "supervisor" who again can do nothing. I expect the $1.08 to be returned to me.

If any of you are tired of Straight Talk (or any of the other companies) you should really consider a company that is bringing in the New Generation in Digital Communication. Check out: http://***/***. Welcome to the Next Generation in communication. Goodbye to all contracts, overpriced phones, lost calls, etc.

My phone quit working on the 9th day of service of a $45.00 unlimited plan. When I first called Straight Talk, I was told I was disconnected because my account was past due. The lady said I would need to purchase another refill card. After having to plead with her to talk with a supervisor, my call was transferred to another lady who told me that someone had called and transferred the phone to another phone. I had not done this. I had not authorized this.

I was put on hold and when she got back on the line, I was told there was no one available to authorize restoring my phone, and since it was Wednesday before Thanksgiving, I would have to wait and call back on Friday during business hours. I asked to speak to someone higher up, but she kept repeating the same, so I continued through the holiday with no phone. I called back on Friday morning, and a gentleman, who was very hard to understand, told me to turn my phone off and back on, and that service would be restored within an hour. He asked me to hold the line for a survey and then he hung up.

After an hour and a half and no phone service, I called back. I was kept on the phone for over 2 hours while she was checking my account and repeatedly asked me if I was sure I didn't call and transfer the phone because it has been an approved transaction already. I ended up losing my cool, told her it was not approved, because this was my account, and I had not approved it. I asked for a supervisor again. She said one was working with her on this, but no one else ever talked directly to me. She ended up telling me they would restore phone service, but that it would take up to 3-4 hours, and she would not tell me why. So I said, "Ok, I just wanted to get my phone service back", and I would wait.

After six hours had passed, and still no phone service, I called again. This time, I was told the phone is active, but pending awaiting assignment of new phone number. I insisted on same number and then I was told I could not have the same phone number because it was already expired. I told her I had been lied to all day long, and I did not believe that. I bought this phone in March of 2011, and had read the contract and the only mention of losing my phone number was being inactive for 60 days, which was not the case with me. I was then transferred to a lady who identified herself as a manager and after listening to me and reviewing the account, agreed to return my same number, but I am going to be without a phone another 3-5 days, no more than 7, because they have to mail out a new SIM card.

Apparently the Straight Talk employee who handled the original transaction for a customer transferring their service to another phone, made a mistake and put my number in, which is what I figured must have happened. But they should have been truthful to me from the start, instead of continually asking me if I was sure I hadn't called and made the transfer. People make mistakes, I understand that, but it was not my mistake, yet I am the one having to do without, and no one was interested in helping me or taking the time to look at the account and investigate what had actually happened.

No one at Straight Talk cared that I was without a phone over Thanksgiving. Family and friends were trying to call me were getting a message that my phone was disconnected. I spent all day Friday back and forth borrowing friends' phone to call Straight Talk trying to get this resolved. I was lied to time after time by every single person I talked to. I am awaiting a SIM card, because mine had been disconnected by the employee doing the original transaction and the SIM card would no longer work.

After looking up at complaints about Straight Talk, I see comments after comments by customers who have experienced the same unacceptable service. They all sound almost as if I could have written them. Now I'm nervous I may not receive the SIM card. How is a company allowed to continue operating like this? Yesterday was a horrible tormented day for me. Each time I called, I was patient with them, answered the same questions over and over until I was finally prodded into becoming an irate customer. I only wanted them to correct their mistake and get my service restored.

I have had good service for 2 years, then suddenly, I have no service at my home and place of work. The carrier is Verizon, and other people with Verizon, or newer strait talk phone get service, when I don't. The poor signal started on November 16, 2011.

Turned my phone off, and gave my number away. For no reason at all, was enrolled in auto pay. Called and informed them I wanted my number back, said it would take 48 hours. Waited then I called them back, they said it would be another 48 hours. I could not waited that long, so I told them to give me a new number. 30 days later, they shut my phone off again said I was not enrolled in auto pay which I have been enrolled in for over a year.

I purchased a phone and it turned out to be on the AT&T network. After working with then for almost 1.5 hours, it was determined I would need a new phone. They stated they would send me a bag to ship my phone back to them and when they got it, they would ship my replacement phone of same value but on the Verizon network out to me. I explained I cannot be without my phone and they stated that was their policy. I agreed and had to switch my service back to an old phone I had been using with them prior until the new one came in.

I called to check the status of my shipment once I had sent back the old phone. I was told they had it and would be shipping my new phone that day. When I called the next day to get a tracking number, I was told it was not shipped but would be going out the next day. I was told they would call me with the tracking number. I never got a call, so I called back that evening and was told the same thing. It was not shipped but they were going to send it the next day. I was assured by the manager that she would call me in the morning with the tracking number. Once again that night when I did not get a call I called back and was told the same thing.

When I became irate, I was told that this was their policy and I would get a call with the tracking number in the morning. They have still failed to provide me with a tracking number or any information other than saying it will be shipped the next day.

Never sign up with this company. It's cheap and here's why: the phone service is unreliable, various Straight Talk phones are cheap with only a 30-day refund policy. You will be on the phone for hours with people who don't speak English well and who repeat a script. When calling to activate auto-pay, they removed all of my phone minutes (1,000). I gave up asking for them to replenish.

When I gave them the credit card again, they would not activate service from that date, but told me I needed to wait until the end of my payment plan. I explained that I didn't have any minutes left. It didn't matter to them that I would be without a phone for 15 days. Finally, the phone was activated but only appeared with 700 minutes. When I called back, I ended up on the phone for 3 hours and the phone service said 0 minutes.

I gave up and canceled service. Then, I found out that the $100 Straight Talk phone I had purchased 58 days ago was non-refundable after 30 days. Stay away from this company. They are ripoffs!

I got my first Straight Talk phone in May of 2011 for my eighteenth birthday. I had owned a Tracfone previously and wanted something cheaper that lasted longer without the constant minute loss. I knew there was the $45 unlimited card. So the first six months it worked great. Then out of the blue, the phone turned itself off. When I turned the phone on the Tracfone and Samsung screen kept repeating itself and not going any further then that. So I call Straight Talk. All they say is they will send a prepaid FedEx package and to send it back and they would send me an new one and replace the time I that I didn't have my phone. So I send it in and I get my new phone and get it activated, that was all fine.

As the end of the month is approaching, so I buy my $45 dollar unlimited card and a few days before I am to use the new card, the phone does the same thing the last one did. So I call straight talk again and the process is repeated. But this time, they said I was to buy a new card before I got my new phone which wasn't a big deal because I still had my last card I bought. But if I didn't buy that card, I would have been very mad.

Anyway, I get my third phone and it works fine. I made it past a month and I was nervous about my phone messing up and a week after a month, it starts shutting itself off. I was like, no, not again. But it would turn itself on and work fine. By the end of the week, it shuts off and doesn't work. It just does the cycling through the Tracfone and Samsung pages.

I'm tired of this I'm going to call them again tomorrow and see what they are going to do. But the funny thing is I haven't dropped my phone, maybe twice, not bad drops or anything. But my girlfriend has dropped her over and over and hard too and hers works fine. I just don't know what to do. I'm wasting tons of money on something that problem isn't going to work again. I need my phone. I'm in college and I drive a lot. I have many jobs that have that number and school and family. Something needs to be done.

I have had a serious problem in dealing with Straight Talk! I've had them send me over 4-5 replacement phones over a period of time when this phone would act up and they would not work each time due to signal or whatever. At first my service was great until my service started acting up and not working anymore. I had no signal bars for a while and they would go back up to 4-5 signal bars then they would drop again. I've invested a lot of money in this company with the $45 plan each month for a little over 2 years now! I called Straight Talk several times, demanding that I would get another phone model that will work in my area and they said they couldn't do it.

They would always send me the exact same phone model that hasn't been working for me. It would take weeks for a whole phone to be delivered to me. I relied on this company because it was cheap and what I could afford being a single parent. I need the phone for emergencies, traveling to and from work and other places that I go. I'm demanding a lawsuit for this company! I'm tired of their lies. Even a manager told me that he was sending me a new phone model that's in the same value as my old phone and when I called them back they had already sent me the same phone that I had been replacing 4-5 times!

Straight Talk is a scam artist! I have been trying to find a corporate office number and haven't found one. I'm really upset and have been without service for a month now waiting on the phone that they were suppose to send me. I have no phone now with a 4 year old and on a limited income. What should I do? I have been sitting without a phone for a month now! I'm a single parent and need a phone! This was all I could afford, but I'm looking into other phone companies now for great quality service and "American" customer service!

Currently in the process of refilling my phones and encountered a glitch that I have never had before:

Went online to www.walmart.com. Bought the pins and instead of being sent a refill card right away (in about an hour) the order said it would be filled in two days (purchased on 11/19/11 said it would be processed by 11/21/11). Well, it is now 11/22/11 and no pin numbers yet. This is really annoying and what should be as simple as pulling up my email and resending the pin numbers has become a huge inconvenience for me. Still waiting to see how it all turns out. I am hoping for the best because I enjoy shopping online with Wal-Mart and I have great service with Straighttalk until this latest incident.

I bought a Samsung droid-based cellphone sold to be used with Straight Talk service. I have had nothing but problems with this phone. From freezing up to losing all services on phone. I have called support for Straight Talk, to customer service at Walmart and have been told there was nothing anyone can do. I have had this phone for less than three months and finally went back to my old flip phone out of desperation for good service. I was told by Walmart that they have had a lot of problems with this model but they continue to sell it.

I brought a Straight Talk phone form Walmart.com in August. On the morning of November 4th it stopped working, it would not turn back on. I tried to charge it and it still did not work. I called Straight Talk the next day and I was told that I had to wait for a prepaid FedEx envelope. I purchased Walmart.com phone protection plan, so I called Walmart to see if I could get a phone quicker and they told me I had to call Straight Talk back, because Straight Talk would handle any problems for a year.

So why did Walmart offer it if they were not going to help you? Well any way, I received the envelope on Nov. 12th so I sent the phone back on Nov. 13 and they got it on the 16th according to tracking. I called on the 18th and I was told that they were in the process of sending a replacement. I asked the rep when would I receive my new phone, I was transferred and after being on hold for 15 minutes I hung up. So as of today I have not received any correspondents from Straight Talk customer service concerning the replacement. I still do not have my phone back. I need a cell phone when I am traveling back and forth to work so I had to purchase another phone from a different cell phone company.

I would give less than 1 star. I never signed up with this company. It's cheap and here's why: The phone service is unreliable. Various Straight Talk phones are cheap with only a 30 day refund policy. You will be on the phone for hours with people who don't speak English well and who repeat a script. When calling to activate autopay, they removed all of my phone minutes (1,000). I gave up asking for them to replenish. When I gave them the credit card again, they would not activate the service from that date.

But they told me I needed to wait until the end of my payment plan. I explained that I didn't have any minutes left. It didn't matter to them that I would be without a phone for 15 days. Finally, the phone was activated but only appeared with 700 minutes. When I called back, I ended up on the phone for 3 hours and the phone service said 0 minutes. I gave up and canceled the service. Then, I found out that the $100 "Straight Talk" phone I had purchased 58 days ago was non-refundable after 30 days. Stay away from this company. They are rip offs!

My daughter and I both have Straight Talk and the same phone (Samsung Slider QWERTY). The call quality is poor in 65714, it has lots of static, the calls cut out, the calls drop, but the signal is reasonable (2-5 bars). However, on my phone, I would drop as low as no bars while her phone at the same spot in the house has 4 bars. Straight Talk cannot explain it. They sent a new (refurbished) same phone, same poor call quality even with a good signal.

I dropped my account and I'm now going to drop my daughter's. It took 3 hours on the phone with Straight Talk to finally get them to send the new (used) phone and the problem is not solved. Also, she cannot use her phone in 65624, which is on the Straight Talk coverage map, and Straight Talk gives this run around of only used in the original registration zip code. But before I dropped my service, I went on a road trip. I had awesome signal, awesome call quality over the 2000-mile trip! The problem then is not the phone, it's the signal in this area, but they will not look into it. I'm tired of calling them over these issues and having to start over with explanations each time.

I bought 2 phones (over $400) worked great for almost a year then, poof no service in my area at all. Not on either phone (Verizon or ATT SIM card). To make long story short, out of $90 this month just on the prepaid cards and don't get me started on the price of the phones and the warranty plans we purchased. Straight talk is no help (I say this cause even with broken English, I understand the polite **). Thought I was saving money and hassle with this company I guess the jokes on me now. If you are thinking of going straight talk you may be better off to kick yourself in the ** and drop your wallet at the bar that is all, Thank you.

I purchased an extended 18-month service warranty with my Samsung R355 phone. On November 5th, 2011, something happened with tower usage in my area and I no longer have service. I have spent over 13 hours on the phone with customer service representatives at straight talk since. I had nothing to do with the powers that be, who discontinued my service and I have $135.00 invested in the service plan, phone and accessories. They will not reimburse me for anything. I also lost three weeks worth of prepaid service which they will not reimburse. I have been tossed from agent to agent, lied to and told they would call me back.

They didn't. I have been so frustrated that I've burst out in tears twice. The customer service reps do not speak good English. They are hard to understand and do not comprehend what you are telling them. I went through the same exact process six times in trying to reactivate my phone. They are like drones, they do not hear you when you tell them you've already tried this! I have all the activation codes memorized and have had three different zip codes and phone numbers in three days!

Two agents have conceded, after two hours on the phone, that no phone will work in this area, but they absolutely refused to give me any type of refund. You take the phone to a Walmart and they tell you to call Straight Talk. I have always been pleased with the service I received at Walmart. This has ruined my whole opinion of them. I live on a fixed income and went with Straight Talk because of the low price, but ended up with nothing to show for it! $135.00 is a lot of money for me to loose. I have never sued anyone, but would like to sue them for costs and all the anguish they have caused me. Seriously, this whole week has revolved around beating my head up against a brick wall with the Indonesians that they have running it! Nothing has been done to help me and I now know nothing will be after all I've went through. I am all for a class action law suit!

I've tried for the last 3 days to activate a Nokia E71 with straight talk. I've spoken to two different managers and still have not been able to activate the phone with straight talk. Straight talk required me to purchase a $45 Service Plan card with this phone, which is not refundable. I asked for a refund of the $45 and the manager stated it was not possible. I wouldn't recommend purchasing a Nokia e71 and trying to activate it with Straight Talk. They have had known issues with this phone (Nokia E71) for the past 2 months and yet provide no disclaimer on their website.

Straight talk continues to interrupt my husbands calls while he is using his cell phone. Today, I put a 30.00 phone card on his phone. He did what the reps. at straight talk told me to do to stop the computer messages telling him how much time he had left on his phone card. When he did that , his phone was deactivated. I filed a complaint on October 14th concerning the message interruptions. But I have not heard one thing from straight talk about my complaint.

This is a horrible company! This phone service deactivated my phone two times within a one-week period (and it's the 4th time overall). When I called to find out why, they would not tell me the reason. They read from a script in broken English.

Finally, after hours on the phone, I spoke to a supervisor who told me that my account had been assigned a different number. I have had the original number for 14 years. At that point, I told the supervisor to get my number back for porting out to another service or I will rake legal action. The supervisor said she reactivated my account with my number. She lied. Now after 4 days without my phone number or phone (I use it for business), I still do not have an active account with my old number.

I am having problems with auto billing service. On August 1st, I sent them an e-mail to change my service plan from unlimited to 1000 minutes. They sent me an e-mail back saying that they tried to call. I phoned them and they said that they could not change it now. They said that I had to call on the end date which was the 30th. I sent them another e-mail saying to change my plan immediately. My monthly charge was never reduced.

On October 30th, I called to cancel my cell phone service completely. They cancelled the service but said that they charged my credit card the day before and could not give me a refund. So now, I just payed $48.46 for a service that was cancelled.

I have a phone that is going bad. I cannot get image on my phone. I have talked to about seven people about this and some of them hang up the phone on me when I was talking to them. My phone is my lifeline; I use it all the time. They told me to send it in and they would look at it when they got the time. I told all of them that I take care of my 80-year-old mom. I cannot be without a phone.

I will look for a new phone service because this one does not care if they keep or lose people. If you want to keep me with this phone company then call me. If you do not call me in seven working days about this, then I will move to a new phone service.

I purchased a Nokia E5 phone from Walmart on September 1, 2011. Shortly thereafter, the phone started to freeze and then one day it just stopped working. The next day it all of a sudden started working again.

I contacted Straight Talk on Monday Oct 3, 2011 regarding the defective phone. They told me they would send me a new phone when they received the defective phone. I sent in the defective phone to them. They received this phone on October 12, 2011. I was informed I would receive my new one within 3 to 5 business days after they received mine. It is now Oct 29th, and I still have not received my new phone. Every time I call, they continue to tell me that they can not contact the warehouse due to their high call volume. I called on Friday Oct. 28th and they once again told me the same thing that they were having trouble contacting the warehouse due to the high call volume. This is unacceptable.

On top of this, I am losing time. I paid for the $45 dollar a month plan. And they already owe me another $45 dollars for a month because they took money out of my checking account instead of using the prepaid card I had already added to my reserve account. So now they have my brand new defective phone, I have lost almost a month of service because they haven't sent me a new phone, and they still owe me another $45 for the month they stole. Now we are talking about $259 dollars that I am out of right now. That they can't seem to resolve.

They can take your money, yet they can't make good on it when your phone is defective or they owe you money back.

I returned a Straight Talk default phone on September 13, 2011 with the receipt and package to TracFone Return Center at 2675 Reeves Road, Ste. 190, Plainfield, IN 46168. I have, to date, not received a refund or the new phone the corporate office has promised.

In August of this year, we purchased a second phone, Nokia E71. It's a very nice phone; the phone came with the software to plug into a computer and work as a modem. It's cool and has always a connection even while riding in a car; it's a fast connect too. It has fm digital radio that plays 8 hours before needing to be plugged in and has also programs for any office work you need done. That's just naming a few apps and features. We liked that phone a lot.

We have to buy the $45 unlimited service card, (will not work with the $30 service card, so they say) to put on the phone. We bought the $45 card, unlimited, and the phone is paid for, so and ST deactivated our phone; shut the phone down three days ago with no real explanation as to why. Of course, it's always past the 30 day return. It's 15 day return to Wal-mart, if you didn't know.

I didn't get stuck with another phone that I didn't like, but that's another story. So anyways, customer service people are not helpful, very unfriendly, and hard to understand. Straight Talk does have a good thing with the phone service and internet service, if they wasn't so greedy and cheap with their phones and services.

I have been waiting on my refund for $ 59.99 since July. I have called this company eight (8) different times and they continue to lie to me every time. As of 10/20/2011, one of the supervisors promised that I would have a credit back to my visa on Monday 10/24/2011. They have the broken phone that they sent me, so why can't I get my money back? This is a horrible company to deal with. I will never do business with them once this is resolved. I will write everyone that I can to get my money back.

Like the complaints I just read, I got a defective phone and I am supposed to send it away, then maybe get a replacement. Why can't they hold a deposit, send me a good phone and then I return my bad phone for deposit refund? Is this too logical for an incompetent company?

They will not refund $277.27 after they charged my debt card with the wrong amount. They said they would but keep getting putting me off. As a consequence, I have an overdraft in my check/debit card.

I returned a defective phone to Straight Talk on August 24, 2011 as per their request. I was told to expect a refund check for approximately $220 within fourteen days. I have spoken to their customer agents on several occasions to check on my refund and each time I am told that the check will be on its way. On October 4, 2011, the agent said that the issue was escalated and that I would have my refund check by October 6, 2011. It is now October13, 2011 and no refund has been issued. The agent stated that I must wait for another thirty days for the refund to be issued. I requested the name of the agency that oversees them, as I wanted to file a complaint. I was told by Mary (agent number **) that they do not know that information. I have been waiting for a refund check since August 25, 2011, and I have been told I must now wait until the end of November 2011, despite their having received the phone on August 25, 2011.

Straight Talk has a computer message that continually interrupts my husband when he is on his cell phone, and when the message is done, it hangs up the phone; making him lose the call before the interruption. I have called every month for the last six or seven months. I pleaded with Straight Talk to stop and discontinue this. They always say the same thing, yet nothing ever changes. How does Straight Talk know you are not having an important phone call? Maybe even worse, in the middle of an emergency phone call? My husband has already begun emailing everyone he knows; telling them the problems we have, and not to buy Straight Talk cell phones. Straight Talk is not listening to my complaints, nor have they responded to my complaints. I say this because every single month we go through the same phone conversation with Straight Talk; as I have said, nothing changes.

Bought a Straight Talk phone at Wal-Mart. The bluetooth wouldn't ring through to the device it was paired with. The agent (whom I could hardly understand), told me that the phone was defective and to return it to Wal-Mart. Wal-Mart wouldn't take it back because I had it 20 days (their policy is 15 days return for a cell phone).

I repeated calls to Straight Talk technical support and they revealed that none of the straight talk phones will "ring through" to the bluetooth device it's paired with. They don't support "that feature", even though they advertise the phone has bluetooth capability. That's not right! Is the ability to "ring through" a bluetooth feature, or not? All other phones support this feature, from all other wireless providers. Has straight talk somehow stripped their phones of features that are standard on other provider's phones? Beware!

My cell phone number was **. Well, yesterday my phone suddenly stopped working and when I called Straight Talk I was informed that one of the representatives forwarded my number to another customer's cellular phone without my consent or my acknowledgment. I have talked to several different representatives and wasted countless hours on the line with no results. They all are telling me different things as if they are making up these things up as they talk to me. They also refused to allow me to talk to the manager by placing me on hold and constantly getting on line saying he's on break, he's busy, he's on another call.

I was told by the representative that it was a guy that called in to have my number transferred which was an unauthorized transfer. I was told different things-- that my phone would be on and working in two hours yesterday, that it would be working in 8 hours as they had reactivated my sim card, that they sold my number to AT&T, that a sim card would be shipped overnight, etc. I have a secret code and the reps didn't ask those codes during the number transfer as she/he would have realized that they were talking the wrong person. Straight Talk reps performed an illegal act by transferring my number to another phone without my permission and violated my privacy.

I was sold a defective phone and after spending 3 hours on the phone with two different people who obviously shared the same language barrier, I was told they would send a replacement. Imagine my surprise when an empty box was delivered. After dealing with 3 different people of different language barriers, I was told they would not send me a phone until they received the defective phone. When I asked if I had to be the one to suffer because they sold me a defective phone, their customer service rep told me, "Yes". So rather than telling me to mail in the phone overnight so I wouldn't be without service, I am now going to be without service for almost 2 weeks. I am going back to Verizon for sure.

I ordered a cell phone from Straight Talk on 5/12/11. I changed my mind about the order on 5/14/11 when they didn't send it on the next day delivery as I requested and paid extra for. But they sent the phone anyway on 5/17/11, even though I called and cancelled the order on 5/14/11. A coworker signed for the package, so I had to return it and I did. Straight Talk received it on 6/8/11 per FedEx's records on their website. I am still waiting for a refund. I have called numerous times to customer service. I have been issued numerous ticket numbers.

On August 26/11, they finally admitted to receiving the phone back. It was because I made them look up the tracking number for the package and they can't deny it anymore. It was received by them and signed for. They said it would take 30 days to process a refund. And they said they would mail a check, even though I paid by Visa debit card and wanted it refunded to the card. It's now 10/5/11 and I still have not received my refund. I have filed a dispute with my bank back on 5/26/11. But they said the merchant said it was a valid charge and refused to assist me any further. And they never asked for proof that I returned the phone.

When they closed my claim, I asked why didn't they ask for this. They said they should have. So, I sent it in and they reopened my claim. Then a month later, they upheld the original ruling. Even though I have proof I sent it back and that Straight Talk received it, they will do nothing to help me. I was told by a claims person there that I could always sue in small claims court. Needless to say, I will be looking into filing a complaint with them with the OCC. But the fact still remains that I am being defrauded out of $160.58 by Straight Talk. I don't know what to do now.

My family and I have owned 4 Straight Talk phones, for nearly 2 years now. The first year the service was great, but this year is not.

I had a phone for a year, when I dropped one time too many. So I ordered a new one but it was defective. I ordered another and still defective. On my third attempt, take a guess! I am told that I cannot return this phone to the store but I have to pay FedEx myself to send it back.

I decided to send it via insured mail. Good thing, since it has been a month and they have no clue, as to what I am talking about. When I have called, they said, "What Phone?" or at least, that is what the foreign people say. I hate to tell them but text book English is not real English. I should know, because I took text book French and I get very strange looks from the French when I try to talk.

Insure you returns because it may go bye bye, like mine.

Straight Talk cell phones at Wal-Mart are a waste of money. My husband wanted a cell phone for the longest time, and got one on his birthday. He was given the $38.88 one, not the cheapest one they have, his sister bought it for him along with the replacement plan. What a mistake.

The first phone was a flip up phone, and the inside screen cracked in less than two weeks. Not the plastic part, but the LCD part. The second phone did the same thing, but on the tiny outside screen. The third phone cracked the LCD screen on the inside. Every time we had to go to Wal-Mart, deal with the gothic witch at the electronics counter, and then spend hours on the phone with Straight Talk to transfer the number and set up the phone. Not to mention that every time I had to re-enter contacts, set up the browser, and tweak the phone settings to his liking.

The fourth phone my husband got was an upgrade so he wouldn't have to deal with the cheapness of the Motorola that had given us such headaches. I went through the set up process for the fourth time. Only this time when he brought it back from the store it was activated already, and had a new phone number. Just great!

I called straight talk and was told that they would have to send me a new SIM card, and it would take 3-5 days to get it to me so we could keep the same phone number as the original phone. I told the person on the phone that was not acceptable, and she needed to work around it.

She assured me that she could and de-activated the phone in order to do so. I was on the phone with her for two hours programming codes by hand and being put on hold while she did the same at her end. At the end of the process, she told me that the phone would be up and working in an hour, and to turn it off and on to test it. The phone came back on after 24 hours (not the hour she said), but with the same phone number.

The next day I spent two and a half hours on the phone doing the same thing with another tech, a guy this time, who assured me the same thing. After hours on hold, programming codes, and begging for more talk time on the phone to compensate us for the inconvenience, he gave us 200 minutes, and assured me everything was fine.

Again, it was not. It took 24 hours again, with the same result except now the internal information on the phone stated that the phone number had in fact changed, while the caller id stated otherwise, and I had to use the new number to reach the cell phone. Meanwhile, the phone number that I wanted to keep told callers that the voicemail had not been set up.

Today, I asked for a supervisor right from the start, and Mary Jo assured me she was a supervisor, and that she would be able to help me. I spent two hours and 45 minutes on the phone with Mary Jo-employee number **. I spent the next couple of hours programming codes into the phone again and being put on hold again with her breaking in every three minutes telling me to bear with me, all the while my temper going higher and higher.

At the end of the long and tedious process, she informed me that she had to call the carrier, and that they weren't answering her call. I told her to put me on hold and take care of the situation. She came back every three minutes again until I felt like pulling my hair out when she said please bear with me time and time again. Every time she asked me if I was still on the line, like I should have answered a question when she never asked me one. "Please bear with me" doesn't require an answer, if she had said "can you please bear with me", I would have said yes. I was ready to scream at her by the end of it. I was able to hold on though, thinking that we would have a satisfactory result at the end.

In the end, she told me that she would indeed have to send me a new SIM card, and I was infuriated! If the first person had gone ahead and done that, I would probably all ready have the card, and wouldn't have wasted days and hours trying to fix the phone. I told her that Straight Talk was going to compensate us with something, and she came back after putting me on hold yet again to tell me she could give me five days on my service days. What a crock! I told her to put me on hold and get me more than that because we would have been waiting for 8 days by the time the SIM card got here, not to mention the time I had wasted on the phone over the last couple of weeks. She came back and told me she could give me 10 days. I told her that was really generous of Straight Talk.

Now, I was at my wits end from the beginning, and the end result of my hours of work, and my patience was that I would have to wait to have the number I wanted, and they were barely making up for it with the 10 days. Unbelievable!

As I told Mary Jo, my husband is a talk show radio host in Fayetteville, and he has people calling his phone all the time to set up interviews, and appearances on his show. I am talking about editors of sports journals, other talk show hosts local and national ones even one from Canada, athletic directors, coaches, and a couple of people who are on ESPN national T.V. It is not professional and has become impossible for him to keep in contact with these people because the telephone number that he has given them says that the voicemail is not set up.

I can't believe the position that Straight Talk has put us in, the time and effort it has taken just to keep a simple phone number. The cheapness of the phones they sell at Wal-Mart, and the ignorance, and incompetence of their staff from the simple technicians all the way up to the supervisors.

I am appalled by the lack of knowledge that has caused the delay in sending a new SIM card, I am frustrated by the time it has taken out of my personal schedule, as well as the professional implications my husband has to deal with because of the inconvenience Straight Talk has imposed on us. Why he continues to use Straight Talk is beyond me. He refuses to discuss it on the radio show even though it would probably cause a boycott of their products in the Fayetteville area, refuses to put it on Twitter and Facebook. I suppose he is thinking it is unprofessional of him to do so, but I would think it would be a public service. So, I am going to do it for him. Even if I have to call every talk show in the nation, everyone everywhere will hear of this incompetence, ignorance and inconvenience put upon us by Straight Talk.

As my husband's passion and talent is being on the radio with his words spoken to a loyal and adoring audience, my talent is my written word read by everyone I know, everyone they know, and every outlet I can find. Straight Talk will hear my story not only from me, but from every possible facet available to the common consumer. Thank you for your time, as I have given Straight Talk plenty of my valuable time, and expect them to do the same for me to make this right.

I had T-Mobile but had problems getting a signal due to the sim card. So I changed to Straighttalk on the recommendation of a friend and the service is 100% better. I had no problems, until, I noticed that a feature on my phone was not working. I was told by a representative that my phone needed to be replaced. Few days later, the FedEx driver came and delivered an empty box. I called Straighttalk to see what it was about and I was then told that I had to send the faulty phone back first. Of course, I complained but got nowhere.

I am writing this to let others know their policy is for you to first return the phone, then, you will get a replacement (so they say). I asked about transferring my contacts over, since I will not have the phone I paid for, and I was told that I had to write my contacts and the phone numbers down before sending the phone.

It seems as though Straight Talk is making a blunder that involves huge sums of money and exacting personal time and frustration from great numbers of individuals. Straight Talk is sold through Wal-Mart. Its sales pitch is a decent deal but they are not upfront with their failure rate and business ethics. While being sold in the U.S.A. their team is not based here.

One of the main complaint is "sim card unregistered" which leads to cancellation of all phone use except 911 use. This turns into money and time loss for the user in more ways than one because the entire billing period is paid up front. The company keeps this money whether or not the phone is dealt with. One person's loss may be as little as a day or two, to much more as in buying another phone, and having the same things happen. Since Straight Talk is selling phones in the millions as per their website, I can see where this amount would be staggering.

Thank you for your time up front. Richard ** I would leave a number but mine is not working.

Straight Talk is the worst. My phone is only 7 months old and it quit working after buying a card with 90 days unlimited minutes. Straight Talk says it will take 2 weeks to ship another phone. Can you believe it? Two weeks! What am I supposed to do, quit my job? Oh, by the way, do not go to Wal-Mart, they just sell them. If you have a problem, you have to talk to some unidentified person at Straight Talk, wait 15 minutes to get a tech on the phone, and then wait 2 weeks for a phone. This is poor customer service all the way around.

I purchased a Straight Talk card and ended up returning the phone to Walmart. They would not accept the prepaid phone. They told me to mail it in, so I mailed it in. They told me that they mailed it to the General Delivery Main Post Office in Las Vegas, 89102, two weeks ago. When I checked, it wasn't there.

I called to report my phone stolen. When I asked about them giving me credit for the minutes that I just purchased on the 13th of Sept., they said I couldn't do that. I think that is totally wrong. I have a Straight Talk phone myself and have enjoyed it. But I don't understand why I can't get the credit to mine for next month. It makes no sense! Could you please explain this to me? If not, I will take further action! I'm sure Walmart wouldn't like this being said about their product! Thank you.

I bought a phone from Straight Talk, and had it for a month. I paid for another month, and two days later the phone would turn off and stay off. I called them and they told me to ship it back. I waited for three weeks for another phone. They sent me a box with an envelope for me to send back the phone, then I waited for three more weeks to get a new phone. When the new phone came, it didn't work either. I called them again and waited three more weeks till I again got a box with an envelope in it. I again sent back the phone. Meanwhile, I bought a phone and tried to get my old number on it and found out that they gave my number to someone else. I complain about it and got three months free, but they gave me someone else's number and name. When I used the phone the name showed up. They had promised me a new SIM card and a new number, I'm still waiting. Meanwhile, I got a new phone from Boost .

I am paying for unlimited internet and telephone. They claim that I am using too much internet, and have cut that off (I still have phone service). I have sent an email offering to pay more for the amount of service that I use, and all they tell me that there is nothing that can be done.

I am without the "unlimited" internet service that I am paying for.

My LG phone was unable to make or receive calls as of 06/27/2011. They sent a replacement phone, but not with the features of my purchased phone. They sent one phone for Net10 users, another phone was sent twice, that also didn't have needed feature. I returned all phones except the original replacement phone; which doesn't have the feature. Then they demanded me to send in the phone I'm currently using before sending me another replacement phone. I'm 61 with health problems and can't be without phone service. As of Sept. 10, 2011, they told me they won't issue another replacement phone. No reason or explanation. So I'm stuck with a phone that is impossible to view my grandchildren's pictures sent regularly by my son. I purchased the LG phone in Oct. 2010 and one month later, it went completely out. Therefore, I refused that model as it seems to be defective. I asked them to send a phone with same features and received everything but that.

I bought 5 cell phones from Straight Talk - all of them defective right out of the box. For example, shutting off alarms that can't be shut off and call log spontaneously erasing even on current calls. The latter one really screwed me because I was saving information for a legal case, and the only option I was given was notarizing ($) a request for my cell records along with sending them a picture of the inside of the phone which will take 1 month to receive - too late for court case.

They have ridiculous expectation on their end that you can spend a week without a phone while they fix their screw-ups on your account, and they have no offers of temporary relief. Sheer fraud on their part - I discovered this for a fact when I was told that I had to call from a second phone, (interesting trick when you are single) so they could walk me through re-programming my Straight Talk cell because of its defects. So, I went to Walmart customer service to use theirs. The WM employee took one look at my face and handed me her phone. I called ST's junk customer service merry-go-round for an hour and eventually, they said that it would take 3 days for them to put my existing ST number onto my replacement ST cell. At that point, I let them know that I was aware that they were full of it, and they changed their tune and fixed my issue in 30 seconds instead of three days. Amazing what they can accomplish when they get off their lazy **.

I bought an E71 cellphone in May from Walmart, a $200 dollar phone with an auto-refill at $45 per month. In August, the phone is seriously overheating. I called Straight Talk and they said that they would replace it--total time would probably be three days shipping each way. They sent me a FedEx package on August 23rd and I sent the phone to them, which they received on the 29th. I called them on that Monday, Tuesday, Wednesday, for 9 days straight asking them to send my phone but they kept making excuses, from it will be 1-3 days, to 3-5 days, and to at least 7 days during processing. They also blamed the hurricane (the warehouse and myself are both in Indiana, never touched by hurricane).

Finally, I got the phone yesterday, after a full 16 days without a cellphone. But the phone they sent would not work. They said that the SIM card was defective. Why on earth would they send me a new phone with a defective SIM card? Didn't they test it? Now, they are telling me to wait another 3-5 days before they will ship a new SIM card. This is totally unbelievable. I have been lied to numerous times, and they keep offering free days to compensate. I don't want free days, I want a cellphone that works.

This is the worst customer service in my 43 years of life. They would not even give me a "loaner" phone when I am currently on day 17 without a cellphone. You would think that when they ** up, they would take control of the situation. But they just keep reading off a piece of paper saying "high call volume. Blah, blah, blah." I wish I had seen the complaints about this company before I switched phone companies.

My phone broke and I called two weeks ago to notify them about it. They sent me a package stating that I need to send my broken phone back and they received it on 02 Sept 11. They told me that my new phone will be sent to me by 10 Sept 11. I called them today, 09 Sept 11, but they are saying that it hasn't even been sent out and won't be for seven to ten days. All they have done is to lie to me. I want to talk to someone who owns the company, not just a consumer representative. It didn't take them that long to get the broken phone and it didn't take me that long to send it back. I will be contacting a lawyer on my case because this is the ** phone company I have ever dealt with.

I purchased a Nokia E71 cell phone on 8/24/11. I had it overnighted and received it on 8/25/11. When turning on the phone, I get the message "SIM card not valid". I called the 800 number every day since, and also have conversed with numerous customer reps. on the Straight Talk Facebook page on a daily basis. Each day, I have spent 6 or more hours trying to resolve the issue. They shipped me a different SIM card, which I received Thursday, 9/1/11. It also says "SIM card invalid". I was told on Thursday by phone customer service that they couldn't do anything for me, because my problem created a "system error" for them. I was also told the same thing by StraightTalk Jennifer on their Facebook page.

Later in the afternoon, I talked to Vince StraghtTalk on Facebook. He said that they would ship another SIM card, which would be the 3rd one, overnight to arrive on Friday. Of course, I never got it. I found out that it had never been even processed at StraightTalk, let alone shipped. After several hours on the phone and numerous messages left on Facebook on Friday, 9/2/11, Vince StraightTalk Facebook told me that they would ship another one overnight. As of late last night (9/2/11), they were unable to provide a tracking number for the shipment. They use Fed Ex for their shipping. Now I find out that they never shipped it out on 9/2/11 either. And I was told to wait until Tuesday 9/6/11 to even get a tracking number. When I asked if the latest Sim card would resolve the problem, I was told that they can't answer that question. I am getting no answers, and certainly no resolution of the problem. Just go on their Facebook page and click on "Discussions". There are pages of people having similar problems. Apparently, StraightTalk has no idea how to resolve the problem, or they just don't care. I am out $167.00 and still don't have a working phone.

My phone has been shut off for no apparent reason. The phone displays "unregistered SIM" for no reason. Straight talk, customer service phones, don't work. What is going on?

I bought a Straight Talk phone from Walmart and called the company that day to port my number from Virgin Mobile USA. I hated to leave Virgin Mobile, but I had to due to coverage issues. Three days later, my phone still wasn't active so I asked Straight Talk to do a conference call with Virgin Mobile. Then, I found out that Straight Talk filed a port request with the wrong company. Virgin Mobile then instructed them on what to do. Three days later, my number had been transferred from Virgin Mobile, but Straight Talk couldn't find it and had no idea where it went! Straight Talk can't find my number and told me that it has been deactivated. I called for help from them and all they do is put me on hold. At one point, they transferred me to NET10 in the Philippines to handle my complaint.

They sent me a broken phone and another phone I never ordered. They want me to pay to ship it back for a refund or I can sit here without a phone for weeks and hope that the replacement works the next time. I have lost hundreds of dollars and over 12 hours of my time. I have never been more stressed out in my life.

I am a member of this ever-growing group of Straight Talk Wireless customers who are being exploited. When my Nokia E71 (purchased in January) froze (the buttons would, when pressed, lock the phone), T could neither make nor receive calls. Straight Talk customer service said they would send me a refurbished replacement phone. All the replacements have invalid SIM cards and Straight Talk is aware of the problem but taking no action. I am in my late 60's with health problems and I have only the cell phone - which does not work. I passed the two-week mark without a phone yesterday.

I purchased a phone for my mother. They sent it to the wrong address. It was sent back and received at the company on July 6. I called July 6 to get a refund. They have been giving me the runaround ever since!

I have called seven times and emailed several times. Each time on the phone is 30 minutes or longer. Today was a good day, it was 90 minutes being transferred from one person to another. Now they say it will be 30 days from August 12 that I will get a refund. And they don't speak my language, which is English! Horrible company.

I had Straight Talk wireless for about a year with no major issues. Then I moved and wanted to change to a local number. It took them almost 2 weeks to figure out it was a SIM card issue and they needed to send me a new on. Once I got the SIM card, it worked fine. Then a few months go by and my phone had some water damage. I went to Walmart and bought a new straight talk phone and went home to get it activated. Here, it is almost 2 weeks later and numerous hours on the phone with techs and still no service. They told me yet again it was a SIM card issue and were supposed to send me another SIM card. They sent one but they sent it to an old address. wherein I haven't been at for months now. Once I got the statement from FedEx, I contacted them again. Two days later they say they are going to send it to me again at the correct address. Yet again, they sent it to my former address in Indiana. Now, I await yet another bout with techs to try and get them to correct their own problems and send me my SIM card. I am on a budget and cannot afford to get another service and just throw all the money on this plan and phone away lightly, but they are leaving me with little choice.

My husband and I were looking to use a no-contract phone service, and tried Straight Talk. We purchased two phones and it was a nightmare to get the numbers from our current provider to port to Straight Talk. After several calls to somewhere in India where the customer service representative kept putting me on hold, we still got nowhere. Finally, I cancelled the ports and requested for a refund. I sent the phones back at their request. One phone got activated with a new number (should have been my current number) after I sent the phones back.

As of yesterday, they were still calling to tell me that there was a problem with one of the ports. If you do not have the ticket number for your issue, forget getting any assistance quickly (If quickly is even in their vocabulary at Straight Talk Customer Service). Seriously, I think they get paid by the minute on each call! Straight Talk may be okay if you are not going to port a number, but customer service is horrible.

I am done with Straight Talk phones. I paid for phone service. And twice this past week, my phone got deactivated. One customer service person told me the sim card I have is incompatible with the phone now. I asked them why did they not notify me of this and send me another sim card. They could not answer this question. They also said I would have to get another phone number. I told them this would cost me extra money. Since my number is on pre-printed stationery, I would have to order an updated stationery. I was on the phone with them for 3 hours! They never resolved my phone dilemma. I asked them for a refund for the phone and top up card I purchased. They said it is more than 30 days since I purchased the phone, so it was no-go. As far as the top up card I purchased, I need the actual card and pin in order to receive a refund. I told them I threw the card away, once I topped up.

In conclusion, they did not help me. Do not buy this phone or you will have problems - dropped calls and an inactivated phone! The have very poor customer service. WalMart needs to sever ties with this company!

I would rate them a zero, but that is not an option! My boyfriend and I have had Straight Talk now for a few months because it is cheap and we found that the service was much better than Metro PCS. However, as of last night, our phone mysteriously started turning off and on when in the middle of a phone call or in the middle of composing a text message. So we thought, "hey, maybe we abused the phone and dropped it; so let's buy a new phone." We called Straight Talk and they told us since we didn't purchase the insurance plan, we should buy a new phone.

So we bought a new phone today for $43.00 and some change, we got the phone home and low and behold. The phone is turning off and on all on its own. So, we called Straight Talk AGAIN and guess what they told us? "Oh, you seem to be having a service issue; so we will change your phone number." So now we have a new number. Thankfully, our phone works now. But did we really have to spend $43.00 to make our phone work when it was just a service issue? Anyways, we have been to three Walmarts today and I am NOT driving back to Walmart. So I guess they won... For now.

I bought a refurbished phone from straighttalk.com and a month later, the screen went out. No biggie, I expected to get what I paid for, so I went to Walmart and bought a new phone. The phone had NO bars the whole time I had it, so I called Straight Talk and they said that it was because the service do not work in my area. If it doesn't work, then why sale the phone in my area? Plus, every time I call Straight Talk, I can't understand anything they say half the time because English seems to be everyone's second language that works there!

So today, I purchased another phone working off the Verison tower. I got my number switched over to it and it worked for all but 30 minutes before not letting me except or make calls or texts. My phone still says I have 29 days left on my service card and I have four bars! I just tried to call Straight Talk and they said due to the amount of callers at the moment, my call could not be taken; to call back later. No kidding, if they do everyone like this, I'm sure they DO have an ungodly amount of callers.

I called Straight Talk to get time for my phone, they told me my card was denied, yet they charged me $50.45 three times from the card they didn't accept. I paid 151.00 dollars for nothing but a run around! It's been a week now; Walmart is giving me the run around on getting my money back on a prepaid Walmart visa for a phone I bought there. It's a Walmart scam. If you ever saw one, buy the phone at Walmart, then the card to pay the service, so they can deny you more than once!

I ordered a Straight Talk phone online and was sent the wrong phone. After many phone calls, usually lasting from 1 to 3 hours, I was finally given an RA # to return the phone for a complete refund. I paid $10 postage to send back the phone.

The phone was received by them on March 2011. I was to receive a refund check of almost $70 plus I was asking to be reimbursed for the $10 postage by April 25, 2011. I still have not received my refund.

Each time I call, I get "Peggy", who puts me on hold and/or transfers me from one person to another. None of them seem to understand what I am asking. They repeatedly ask me for the same information. I have tried to get them to put an American on the phone to no avail. They act like they don't know what I am asking. I want my refund.

What are my options? I am very disappointed with Walmart for being the sole distributor of this product with no local people/numbers for customer service. I have had numerous problems with these phones and when you call for help, they can't figure it out and say you have to purchase a new phone.

This is still ongoing. I had Straight Talk for a while; I don't expect much for a cheap service, but for the last week I have been unable to make or receive calls from my Straight Talk phone. Text messages still work when I get reception (signal), which is getting worse daily. The issue I am having is they say it is program related. My phone cannot for some reason take the firmware update they have available. My concern is when I went to the website to see if I could turn my auto-fill off, I could not because there is a pending transaction with my phone; which is more likely the update stuck in limbothis is my guess.

So right now, I'm paying for a service that I am not receiving. I did email them twice, and once no human reply. When I did get a human reply, it was very vague, stating I should call the costumer service number. So, I had to use my parents' phone to call, and waited a good 20 minutes on the phone with no results. I did get a ticket number, and they stated I should call back within 24 hours until someone could figure it out. I still need to call them back today. I will let you know what happens! This time is the last time I'm calling them. If it's not resolved, I would like to be compensated.

Jacob F

Went into store July 18 2011 to exchange my Straight Talk phone because it was not working. Lisa Manager told me that i had only 15 days to do so, new policy I assume. Have had my phone less than 3 months, so she agreed to exchange it. There was nobody on duty that knew how to set up new phone. I live in Portland, but needed to come back to store next day, and someone would be able to help me.

Today July 19 2011 I go back to St Helens store, from Portland again. Indeed there was a person that helped me take care of this. When I purchased the first phone I paid $99.88, had receipt. Now phone is on sale for $89.88. When transaction with Straight Talk was completed and it came time to complete sale, I said I have a credit for $10.00 coming back. Person helping me said he would have to call Lisa back for approval. Lisa told us she would not give the refund. I tried to explain to her that if I had come in, made any kind of purchase and it didn't work out, and had to bring it back, if the item on that day was less expensive that they would defiantly give me the credit between full price, and sale price. Lisa at that time got rude and told me she was giving me a phone. I said she was not giving me a phone, Straight Talk was giving me a new phone. So i guess I had to just donate $10.00 to Walmart.

I purchased a Wal-Mart Straight Talk cellphone and plan, model LG 209C. It is now turning itself on and off at random. I called Straight Talk support and they said,"Buy a new phone". Wal-Mart said, "Call Straight Talk". It is my belief that LG and Straight Talk changed the software needed to operate my phone, and even though I bought a new cell phone card, my phone still will not work. I'm just getting the brush off when it is clearly their problem.

After I signed up with Straight Talk I started receiving a lot of e-mails and voicemails that said I could opt out (a requirement of law) with a link that didn't work. I had to call Straight Talk and tell them to take me off the list. The e-mails appear to have stopped. However, the "free" text messages (which do not appear to be free as they count against my monthly text message limit) that I receive from Straight Talk have not stopped, even though I told the rep on the second call (yes, I called and complained more than once) I would go to another company if they didn't.

He supposedly checked with his supervisor (to see if he had done it correctly) and assured me they would stop. As stated above, they did not. I am now in the process of looking for another service provider (Virgin Mobile ???), and will be leaving Straight Talk as promised. I must say, the customer service reps were very professional and tried to be helpful (so I do not have a complaint about them).

I had a Straight Talk phone, battery wouldnt keep a charge so i called straight talk to see about getting a replacement battery i was told by several straight talk Techs. to send the phone back they would send me a FedX envelope to send it to them, i did so believing i would get my old phone back with a new battery in it. Straight Talk sent me a refurbished phone that was no good, i spent over 2 hours on the phone with yet another cant hardly speak english "Tech" person to find out that is how Straigt Talk works you send them your phone they send you a "refurbished" piece of junk. i talked to Straight Talk and finaly we came to an agreement that if Walmart would do it then i could trade in the phone staight talk sent me for a new phone.

Whole other story dealing with Walmart. I was finaly after 2 grueling days traded to a new phone by Walmart after filing an online complaint against them. got my new phone, Straight Talk at first didnt want to put my old number on the new phone until they recieved from me the old phone, i told them Walmart has it!! "Vell ve cant do anyting aboot it until ve git your old phone"(broken english).. me: "I Dont Have It Walmart Has It!!".. Straight Talk: "Vell ve cant do anyting until ve git the oder phone from you".. Me:. " I Dont Have The Other Phone Walmnart Has It, They Traded Me This New Phone For It".. Straight Talk: "I am checking my system, i'm so sorry ve cant do anythin for you until ve git the oder phone from you".. this went on for over an hour.. finaly got my old number back, but was charged sales tax by Walmart for a Straight Talk "Service" card.. i was told that there was a law passed years ago that you cannot charge Sales Tax on a "Service", is this true??

I have had my phone for about three weeks. I had to call Straight Talk at least 10 times every time you have to call them. Number one, everyone who works there can barely speak English so there is a big communication problem. You have to tell them the same thing at least three or four times then they keep asking you if that is the correct problem. Then they will put you on hold a dozen times.

Not only are you put on hold but every 30 seconds, they will get back on the line telling you that they are looking at your account and please hold another two-three minutes. All these take up your time. The average call is going to be at least 40-45 minutes if you really have a problem.

So yesterday, I called because my phone won't call out yet again. One of the first things the technician had me do is perform a factory reset on my phone. Before I did this, I asked if this was going to wipe out all my files because I informed her that I have a 16GB SD card that I can copy everything to because I have backed nothing up yet. She informed me that my files will be back on my phone 15 minutes from the time of the reset so we reset it.

Guess what, it didn't work after another 75 minutes. The problem still wasn't resolved. She told me that a supervisor will have to call me back in order to get the problem resolved. The phone call lasted 96 minutes. An hour and a half later, I checked my phone because I have not received a call back but it works anyway so I tried to go to my contacts. Guess what, everything on my phone was wiped clean. Several ringtones that I had to purchase, all my pictures, all contacts, all videos, everything. So I called them back. They told me to see where the technician told me the files would be replaced; however, there is no way to retrieve this information. Also I should not have performed a reset anyway. I got no solution so I called corporate headquarters and they were kind enough to give me a 90-days service. However, I had three times that much in just ringtones, not including everything else I lost, let alone the 90-minute call.

So now, guess what, my phone isn't dialing out. I called Straight Talk and I was on the phone with the technician for six minutes 30 seconds and told them literally seven times the problem with my phone. The last thing they asked me before I hang the phone up was, "So what is the main problem you are experiencing with your phone?"

I would not recommend Straight Talk to my worst enemy.

I have been a Straight Talk customer for over a year and have been on auto-draft out of my credit card for about a year, when l got my phone wet; and I went to Wal-Mart and bought a replacement, then had their employee set the phone up, who told me to wait for about two hours and dial *22890 to activate it. Well, I did as told and the phone activated; then after about 15 minutes, the phone deactivated. So I called customer service and after about 10 minutes, it reactivated. However, this time I had a different phone number, so I called customer service and told them what they had done and that I wanted my original phone number back. So we did the reactivation process all over again and you wouldn't believe that these idiots gave me yet another phone number. So I called them back, and explained all this ** again. And while all the other calls were 20 to 40 minutes long, this call took well-over an hour; then I had to wait for 24 hours before reactivating. All the while, I still had no service under any number. Well, finally, on Friday evening, I was able to activate with my original phone number; however, on Sunday morning, they deactivated it again. The lady told me I ran out of minutes on July 1; and began to explain that I was set up on auto-draft and she said, "No, sir. You are not on the auto-draft program", and explained to her how they have no clue as to anything that's going on. And when they say their system is updating for tens of minutes, don't believe it. They're just stalling, hoping you hang up and go away. Straight Talk is **.

Phone is taking a whole month to be delivered and i was told by manager it was my fault, she got me very upset, i know calls should have been monitor foir qualty insurance so pls pull this call, i was very upset i will admit but reps and manager was very unprofessional for a customer service department.This was around 2pm through 2:54pm on 06/13/2011, very disatified customer and would like some feedback on the situation, that if u care.

The original problem which appears sometimes off and on, and other times, it has happened every time I log onto the internet, like just now, it happened again. I'm on the Internet, and for no reason or any prompts by me, my cell phone goes back to main screen. When I tell the StraightTalk representatives about it, they always just talk me through reprogramming my phone, and even if it works short-term, it always goes back to automatically returning to the main screen, whether I want it to or not.

One time, when I called and talked to a representative on pay-day, I asked her to add my minutes to an old phone, but instead, she just talked me through re-programming my phone, and I'm afraid they'll just keep having me reprogram my phone until my one year warranty runs out. I truly believe that they will never let me send my phone in for warranty repair, and my warranty will run out and I'll have to buy a new phone. That's about it for now. I have no problem with talking to one of your attorneys. Thank you very much.

My dog ate my phone a couple of months ago, so I ordered a new one online. I printed a receipt as was advised. The phone was supposed to be in stock and I was to receive it overnight. I got an email saying, "Thanks for the order." I still have not gotten an email saying it was shipped. So, I called customer service. After giving my email address, shipping address and other details dozens of times, they still cannot tell me when my phone will ship! They did somehow manage to get the money out of my bank five minutes after I placed my order! Rude. Very rude! It was only $45.00, but when you are 75 miles from a town of any size, you need to believe in those you deal with.

A few months ago, I bought a straight talk phone as it was economical for me to use due to my income at the time. You have a choice of buying a $30 card for 1000 minutes, 1000 texts, or unlimited everything for $45. Walmart sells the cards, and twice when I bought the cards to load, my phone was disconnected for a few hours as it didn't load in time. They do not keep your service on even one minute past that 30th day that you loaded the card. I never let it get to that point so I always took the loss of a couple of days of unlimited time so that wouldn't happen.

Three months ago, I chose to do the auto refill which has been a mistake from the get go. The first time a charge showed up in my bank account, it was for $49 and change. I learned that auto refill charges taxes and not a flat $45 fee. After learning that, I was mad but accepted that amount up until this past week. I finally upgraded my phone to a better one, and when I did, I had to wait on a sim card to come in the mail which my old one didn't have. Upon receiving the sim card, I called and spent almost two hours on the phone to learn that I now have a different number than the one I've had forever. To get my old number back, I had to wait on yet another sim card to be mailed to me along with no service till then.

My auto-refill had just been paid also four days prior to this. They wanted to charge me yet again, after I now had a different number too, and spent almost four hours on the phone going from one person to another to find anyone who could understand English. They speak it--but don't understand it. They kept repeating the same things over and over, and saying: take your time, we understand, let me navigate my system. Then they would ask you the same thing again and keep repeating it back to you--along with saying "I understand, take your time, and let me navigate my system to check on that for you." Speaking English is different from understanding it, and I honestly believe that they read from a script they have infront of them and that certain words you say prompts them into what to say. After that round of over a dozen times of the same words, I did get someone who spoke and understood it a little better or so I thought at the time.

I explained that my auto refill had just been paid and that they shouldn't have to take another payment. I was told that they wouldn't, and yet here I am less than a week later with $49 and change being deducted yet again. I called my bank and explained that they are taking two payments instead of one and they are investigating into fraud with them. Straight talk does not have rollover minutes, and if you load a card before the 30 days is over, your time starts right then and not at the end of the 30 days of the previous payment. As I stated in the beginning, if you even buy a card and load it one minute late, you will lose your service.

Their service may be cheap, but its a hassle with people who can't comprehend English, and charging taxes on auto refill versus just buying the card at Walmart adds up in time. To me, it's not worth it. I hope no one makes this mistake that I did. Getting a new phone will screw up your account bigtime with Straight Talk, make you lose your number, and auto-refill will allow Straight Talk to rip you off fast! Don't do it! It takes hours to get anyone on the phone for technical help, and you really wish you hadn't bothered to begin with once you go through this.

Another minor problem with this service is the phone will and does shut off at any given time without warning. Text messages don't show who are sending them to you until you open and read them, and the internet is very limited. If you don't get auto-refill, Straight Talk will and does send numerous text messages daily asking you to pay that way. Also when you are trying to either call out or send a text, if a phone call or text comes in, the phone will freeze up not allowing either to happen till it clears between the two things happening.

I have had to send new phone numbers to everyone which drives them nuts that it keeps getting changed. Having the phone shut off while using it is a major inconvenience when it does regularly and not just once in a while. You can't get anyone in customer service to help at all and none of them understand English, and seem to read a script over and over, hours and hours are wasted on the phone trying to get anything fixed -- and the end result is, nothing gets done.

Bought phones on the 5th of March and also on the 7th of March. First phone worked fine until March 22nd no service even with 5-6 bars showing. Second phone has been sent back for the 2nd time, 12 days no service. What happens to our time we have left and when will our issues be resolved?

I have to say I'm very disappointed with my initial experience with Straight Talk! I ordered a phone that said if the order was placed before 3:00pm the order would be received within three days! I placed my order on February 1, 2011. I sent an email the same evening to confirm that I would be receiving my phone within the three days as advertised. I got an email the next morning from Straight Talk telling me that my order wasn't even processed! I sent an email immediately cancelling my order & followed it with a phone call cancelling my order! The representative on the phone assured me that I was refunded after talking to his supervisor twice! I told them I was going to Wal-Mart to get a phone that day, February 2, 2011, which I did!

Here I am now with a charge on my checking account on February 5, 2011 that was assured would not happen. I was told to decline the phone when it was delivered & I wouldn't be charged at all. I checked the tracking number with FedEx & called to tell them not to even attempt to deliver it to my address as I was declining the package as told by the Straight Talk representative. They gave me a confirmation number to confirm that it was being sent back to Straight Talk.

I just spent 1 hour & 31 minutes on the phone with Straight Talk trying to get them to refund my money that was never supposed to be charged. I was still told that they couldn't promise me they would refund my money before they received the phone back. Straight Talk even confirmed the confirmation number with FedEx that they provided me to prove that the phone was going back to them without even attempting to deliver it to me. I have bills to pay that can't be paid without this charge being removed from my account that never should have been posted in the first place. I will also be incurring overdraft charges that never should have happen if this refund isn't processed today. They lied to me on the phone so I went & purchased another phone based on those lies. This is false representation.

I will not be telling people the positive feedback I was telling before I realized this fraudulent charge was on my account. I dropped AT&T thinking that I would be with a good wireless provider. However, look at what I have to deal with now? There is no reason that my money can't be refunded today as I have diligently tried to get them to do so. I have asked as pleasantly & patiently as possible for Straight Talk to do the right thing & refund my money. I can only say if it isn't done today & I have to incur these additional charges I will do so much advertising on the internet to put this email out there to give others a choice of not being treated this way.

I bought one of their phones at Walmart on Jan. 15, 2011 and had no problem getting it activated. The Web site as well as the instructions said that the Web browser could take an hour after activation. I didn't buy the phone for the Web but wanted it if I needed it. On Jan. 18, 2011, I called the customer service department and after going through a series of steps, the person I spoke to said that the phone was defective and that I would have to take it back. I did so that day then charged the phone for a few hours. I called again so I could get the phone activated. This is where the nightmare begins.

The first phone took 10 minutes to activate and be able to make and receive calls. On Jan. 21, 2011, they decided that there must be something wrong with this phone too. They sent me a FedEx to send the phone back. I shipped it out on Jan. 24, 2011 and someone signed for it on Jan. 25, 2011. On Jan. 26, 2011, they told me that they were waiting for confirmation that the phone had been received. When they finally told me that they had my phone, I got an email that it would be three to four days (maybe seven days) from the date they received it until I get my replacement.

It is now Jan. 31, 2011 and they are still telling me that it is still being processed so they cannot give me any tracking number or even a date when it will be shipped. I had several calls from a Charmaine that I would have my phone on Jan. 31, 2011. It is now 10:08 PM and I still don't have the phone. I had planned on upgrading my phone in a few months but now, all I want is my money back so I can go somewhere else--someone that understands customer service.

I ordered a Samsung T401G + all you need plan. The advertised price $129.99 with tax and everything, and $142.00 was taken from my account within 30 seconds of pushing the purchase button.

Straight Talk/Tracfone does not tell you the network the phones access. Therefore, you make your purchase on affordability and features of the phone. With the promise of overnight FedEx delivery, I received my phone two weeks later only to find out that this phone with the (G) extension only works on the AT&T network. In my area we don't even get one bar for AT&T. Everyone in my neighborhood knows that Verizon is the best carrier for this place.

I called and got an RMA number and the address to which I am to return the phone. I packed it up, took it to the post office, obtained the tracking number and certified to the correct address. Straight Talk told me I would have my refund within 30 days. This is over a month and a half ago.

Meanwhile I went back to the site and they have another Samsung (refurbished) phone for free and I ordered that one (451C) that I know accesses the Verizon network. The phone was refurbished and free and the card for the minutes was $30. That phone came within a week, activation was easy enough. And I could be heard loud and clear on this phone.

My problem is the refund of the old phone in the amount of $99. One rep tells me it will come within 30 days of the date of return by CHECK. Another one tells me that the money will be returned to my bank account. Another rep told me they have no record of every receiving the phone.

I have email stating the opposite, receipts for the return and certified mail as well. Nobody wants to give me my money back and I don't know how this can happen. They, of course, try to keep you on the phone as long as they can so you use up your minutes talking to them.

You know, I am sure Wal-Mart has their eyes on Tracfone, a company ripe as a possible entry point into the communications field. I like Wal-Mart. I don't know if they know what's going on there at the Tracfone headquarters. Whenever I returned something to Wal-Mart they never played games with the money spent; it doesn't seem like their style.

This is so very frustrating to deal with obvious scamming. I mean if you have 100,000 people who paid $100 for a phone and you hold the money for a month, you are earning interest on $10 mil. I am getting no satisfaction from them.

I have been reading other feedback on this forum and I could copy and paste my own experience.

I am signed up on Straight Talk's auto refill where my unlimited service is paid on a monthly basis ($45 + $1.31 tax) automatically to my credit card. As of 12/24/10, my phone had stopped providing service (unable to make calls or text). I called Straight Talk to explain the problem. The representative took me through the code entry mode where I had input a series of numbers and took the battery out; we did this 3 times. Under the prepaid folder, under my phone number, I noticed the phone number was a different number than what had been assigned to me a year ago when I purchased the phone. When I asked the rep why the phone number was different, she informed me "you don't understand how that works, the phone number does not have to be the same number given to you; the numbers are shared for your area".

What? Okay, I replied. I mean I am obviously at the mercy of this company. My monthly $45 was paid on 12/24/10 to cover me for the majority of January 2010. I have paid for service that, as of 12/29/10, I still do not have. The rep then told me (since none of the coding, removing of the battery and turning off and on of the phone didn't work) that as a part of their troubleshooting, they would need to change the phone number. What? I told her I've had this phone number for over a year. Again, I'm at the mercy of it, I have no phone. I agreed to the phone number change so that I could get this resolved. While waiting, the representative disconnected the call.

Wow, yes. So then I called back. While I was calling back, I was logged into my Straight Talk account online and noticed that my phone did not have a phone number attached to it. So when I called Straight Talk and entered in my phone number, the recording stated that there was no such number. I got another rep (Francis). I again explained my situation. Since I didn't have a phone number, I provided her with the serial number of my phone. She accessed the information and yes, she took me through the prepaid folder and again I entered a series of numbers (under the code entry mode), took the battery out, put it back in, turned off the phone, turned on the phone. We did this 2 times. After taking out the battery (for 1 minute), I was asked to dial *22890. The phone showed "calling". Activation, but no connection, no activation. In fact, the message I received was activation was unsuccessful. The rep then stated that since they were so busy due to the holiday and all the activations, it may take 2-24 hours and to keep trying.

It took me 2 hours today, 12/29/10, with no resolution. I went through this exact same process, steps and time when I called on 12/24/10 when the phone stopped having service. One last note, I am unable to remove my credit card information from my account or cancel the service at all on their website. This is a very, very shady company. As of today, 1/1/2011, 9 days after the service stopped (9 days into my prepaid plan), still no cell phone service!

I purchased a new straight talk phone on 12/5/10 since my old phone broke (also a straight talk phone) also I purchased a warranty to ensure I wouldn't be without a working phone again. The box from straight talk says, I can keep my existing # ** upon bringing phone home and calling straight talk to have new phone activated with my old existing number is when my nightmare began.

Today, 12/17/10 and still I have no phone every sim card 2 total received many days passed with no sim card even thou promised an overnight shipment by FedEx due to this Fantom sim card and inability to get a tracking number or confirmation that a sim card was even sent I did as they said continued to call corporate office as well as wait on manager to call back to confirm my new sim card shipment never once was I called back, so everyday I have called, everyday I was told the same thing a sim card was sent but no sim card came except for the sim I received on 12/10/10 and 12/17/10. Well, to my anguish none of these sim cards work!

I again today was told another sim card is on the way and there is no way to reverse this transaction all I can do is wait for new sim even thou the one I received this morning was just sent priority mail overnight by fed ex. I have been promised 2 months free service 1 month for the month I already had on my old phone and another month for my inconvenience only to be told by another rep that I may or may not receive that even thou it was promised days ago. I am very upset during this time my daughter ended up in psych ward and son in jail and due to fact I had no cell phone I was unable to be reached. all of my kids are straight talk customers and have also experienced problems with straight talk I am very frustrated.

I received a bad wireless phone from Straight Talk. I called tech support but was unable to resolve the issue. They stated that a replacement phone would be sent in 3-5 days. Today I got an empty box with a FedEx padded envelope asking me to return the defective phone, no replacement received.

I called corporate office. Melvin stated it could take up to 21 days before a replacement be sent out. Keep in mind that the services have been paid for up to one month. However after 21 days, it will be time to add new minutes, Straight will not be responsible for it.

He also stated that there is no one I can speak with, they would have to email the higher company. I'm really frustrated right now. I've never heard of such. Please investigate this issue as it seems to me that more will arise with their unprofessionalism in consumer care.

I am trying to activate my second Straight Talk phone. It has now been three hours on hold, one person after another. This cost me minutes that I paid for out of my pocket. I asked to speak to a supervisor. Lo and behold, I was on hold for 30 more minutes. Who will reimburse my money for my minutes? I use this phone for work and now I don't know if I will be able to use it tomorrow. So now what?

I purchased a Straight Talk phone from a seller on eBay. When the phone arrived, I went to Walmart and purchased a $45.00 minute card to go with it. I followed the directions on the back of the card to activate the phone. After the second or third attempt, I was connected with a Straight Talk rep who sent me through a lengthy process and still wasn't able to help with phone activation. After being transferred to a level 2 agent, I was told the phone was never scanned at the register at Walmart. I told the L2 agent that I won the phone on an online auction on eBay. The L2 agent said I had to provide a receipt showing that I paid for the phone and he provided me with a service ticket number.

So I faxed the receipt showing proof of purchase to a fax number in Miami, FL. I waited 2 days because the L2 said someone would be calling me back and they never did. I feel like I'm in an ongoing crisis after numerous hours of time that has been spent on the phone with Straight Talk. I have missed lunch breaks trying to get this issue resolved and even stayed after work late some evenings to make calls to them. I have no other means of communication so they are cutting off my lifeline and I am extremely frustrated. No one from Straight Talk seems to know how to assist me from here. Every time I call, I either get hung up on or told I need to fax a Walmart receipt. I didn't purchase the phone from Walmart, I purchased it from a seller on eBay. I am at wit's end with this disaster!

Please don't buy from Straight Talk. They don't have customers as their first priority. I am going to call corporate to see if they have any common sense. No offense against anyone, but their customer service needs major help. I tried to be patient and treated all people right despite the language barrier. But when I tell you the same thing a million times and you keep repeating the same steps that you know won't resolve the issue, that's just ridiculous! This makes me appreciate companies with contracts.

I bought a phone and unlimited minutes/data/internet from Walmart. No problems until this week. My phone was refilled automatically and my plan shows "paid, unlimited plan" on their website under my account. They sent an email to my phone showing the same thing. Yet I can't make/receive calls. "No longer in service." I use this phone for business and have missed 2 days of customer calls! When I called and emailed customer service, the message says, "Due to high call volume, we can't take your call right now. Try again later."

So I have requested refund for my service that I'm not able to use, although I pre-paid for it. I called Walmart and they gave me their "internal" phone number. Same message. I can't tell you strongly enough to avoid this company and their scam! They stole my money. I changed jobs 2 days ago. My cell phone number is the only way for clients to reach me. Their service won't even allow voicemail or text messages to be saved during this "down time," so I missed every client order and call/text.

I bought two phones from straight talk. The one I bought for myself started shutting off by itself. I called, and at first they did not want to do anything. They just said to take the battery out and put it back in. they told me to turn it back on, and asked if it shut itself off. I had to argue with them. They wouldn't accept it had a problem because it wouldn't shut off on demand. I had to explain over and over that it was random. So I got to send it back. Mind you, I have no phone during this time. Then they send me two phones, and they are both used. I bought a new phone, and due to no fault of my own, it was defective, and I get a used phone that calls someone in Florida when I call my voicemail. I have called them 3-4 times telling them I have an extra phone and that I want an unused phone. Now this phone is starting to act up, and I dread to call them. Can you please help me? Shouldn't I be given a brand new phone?

It's me again. Straight Talk is continuing not to be able to tell me where the refund that was promised 30 days from the day we receive the phone is which they received on September 28. Oh, can I remind you that within the first month, the back fell off the expensive phone, they replaced it with a used, scratched, and not the same model or make telling me that was their choice to do so? Do not, I repeat, do not get a Straight Talk phone. And if more would call WalMart Headquarters and complain, maybe they would help!

I'm an unemployed, disabled veteran looking each day as thousands of American for work. A year ago, I purchased a $99.00 phone, thinking of the great advantage Straight Talk would benefit me and others in a very declining economy. Not knowing each day would you be able to pay light bill, not to think of cell phone. Then to have one provide more misery and frustration is unheard of. Since I've had or been with this company, I have had to change my number twice. Yes, twice, no fault of mine. First, I learned that if one put minutes on phone 01/01/10 and you allow your minutes to elapse, you lose your number. That in itself makes the entire package a bunch of mess. But they go farther, one put minutes on say two days earlier just to ensure that it doesn't happen, lost of number. But what does happen? You lost those two extra days.

Everything that was enticing about this company is false. It's a gimmick to lure you to them. Then like a spider, you become their prey. You don't pay ahead, you lose your service. You pay early, you lose your minutes. You tell me, who doing who? After that several more days, I have went days without service. The automated system states that my number is not active. This happened around the 1st to 3rd of the month. No telling on how long you are on hold, just waiting. Trying to push the phone through your ear. Nobody seems to be able to speak good, clear English.

After several supervisors and requesting to keep my number, no hope. I was still not able to. I was informed the same problems will occur if I didn't change my number. I don't know but it's hard for me to believe that I'm the only one experiencing this with this company. You know, there was a time when I would tell anyone that Walmart was my store. I have even been in a heated conversation about a company I like. I truly pray and hope the good name of Walmart won't be blemished with greed. Straight Talk.

Continuation from previous correspondence on Straight Talk. To refresh, back came off new phone. After several weeks and purchasing another carrier, Straight Talk sent a replacement phone. Not only was it not like the phone I had purchased, but had been used, abused and in poor condition when I received it. I called them to be told they didn't have to send the exact like phone but one similar (again, it wasn't even the same; different models as well). Did I say initially that they refused to say they received it? Even after I gave them the confirmation number? Well, going to Walmart Headquarters and pitching a fit, it was to be sent back with a refund. I was to call them when I shipped it back, I did the same day.

After a few days, I called to be told they never received it! Even with my confirmation number, they told me I was wrong. Then it was found, I was told within 30 days I would receive my money! That was Sept. 23, today is Oct. 28. I was told it was still being processed. It started on the 14th and why not be patient? Again, Straight Talk is not honest, will lie and hope one forgets to keep the money owed to them. Do not, I repeat, do not use them!

Someone stole my Straight Talk prepaid phone at Kroger on Geyer Springs in Little Rock, Arkansas. I call the company and they were rude and useless. They wouldn't help get my data. They wouldn't send me proper paper. I lost over hundred of dollars because they will not help me out with phone numbers.

Bought a phone that was defective, called the customer service in the Philippines, was told they would replace the phone and it would take "up to 15 days." They provided me with a FedEx mailer and I returned the phone. Every time I call the call center, I get totally made up answers or outright lies about if and when the replacement phone was shipped. On 10/11/10, I spoke with a supervisor, Francis. First he said the phone was shipped but I provided them with a wrong address. Then he said he would put in a request to "escalate" the shipment.

When I asked when it would be sent/received, his exact response was "Just wait for it, okay? " (No, that was not okay! ) When the phone still was not received by today, I again called the Philippine call center. The first person I spoke to provided me with a FedEx tracking number. I called to track the shipment and was told it was delivered on September 29th at 5:35 pm. Not possible, since I didn't even send the broken phone to them until September 30th. I called the call center again, was told by this rep, Joy, that it wasn't sent at all. She put in yet another report to escalate the shipment.

I was promised by the supervisor, Francis, that I would have a replacement phone by the end of the week, which is tomorrow. Since he apparently, according to tonight's rep, Joy, did not get it ordered, it seems unlikely that a phone from Indiana can possibly be received in North Carolina by tomorrow unless they hand deliver it! This whole experience with this company has been terrible and it seems as though a class action suit is unavoidable in the foreseeable future.

I bought a Straight Talk phone from Walmart in South Charleston, WV on Sat Oct 2 and activated on Oct 3 around 4pm. The phone number was an area code for FL. I called Monday evening. I was on the phone for over 2 hours. They say call back and I called Tuesday, and was on phone for 1 1/2 hrs. They day to call back 24-48 hrs. I called back Thurs, Oct 7 for 1/2 hr and on Fri Oct 8 for about an hr. Each time, they say they can fix it, or send a new card. Yesterday and today (10/09/10), both daughters-in-law have called the number and spoken to guy in FL, not me. Plus, family that don't have long distance can't even call me or the guy in FL. Today (10/09/10), I tried to make a call and can only call the emergency number 911. I'm going to try to take this back to Walmart and I expect to be reimbursed for phone plus the $45 card I bought.

I am a single parent with three children. To save money, I ordered a Straight talk phone. I had terrible problems communicating with the order taker. She kept getting my address and shipping form incorrect. On the site, shipping was free and she seemed unaware of this, almost getting rude when I insisted that it was there. This process took over an hour. Then the phone did not arrive when expected. I kept calling and they kept telling me to wait. I waited a week when it finally arrived.

I then tried to call and activate it. I had asked to have my phone number ported in. During this wait time, the number was taken from my phone, so it did not work. There were countless calls, countless people and no one could get it activated. They then decided that they had put in the incorrect Sim card. They wanted me to pay for the shipping of the new Sim card. I argued that this was not my doing; they had put in the wrong card. I got someone that would work with me. They said they would send the card free shipping assuring me that all I would have to do was to insert the new card and I would be all set. This was now three weeks without a phone and countless hours on the phone.

The card did arrive, but it did not work in the phone, they couldn't get it activated. Fortunately, the letter enclosed had a number for the corporate offices and so I called. I got an Armondo in Customer Service. He listened to me and said, unfortunately, they sent me another incorrect Sim card. The card that was sent was Verizon and I needed AT&T. He assured me that this would fix the problem. He asked me to call him when the card arrived. The card arrived and I called. He was not in his office and neither were the three other customer service reps.

I asked to speak to the highest officer they had. This was a Perlene **. She answered and was horrified. She said she would send a new phone out; she would activate it herself and give me two months of free service. Great! Finally, after close to a month. I was desperate to save money, so I persisted and it paid off.

This was last week. On Monday, I was at a meeting and put my wonderful new phone on vibrate; it went haywire, vibrating randomly, flashing all sorts of pages and many of the buttons no longer worked. I called Ms ** assistant, who did not believe me. I took it to Walmart. The clerk examined this phone and he saw that it did not work. He said that they were getting a lot of this style of phone returned.

I went home and called the assistant. I told her that I could verify this and he told me they had problems with this. She said that she had this phone and never had any problem. She said I could send the phone to her so she could see for herself. I told her that I was not going to send the phone; at least I could call and receive messages. She said that she would send a new phone and I needed to call her and she would help me activate it.

The phone came today after I left for work. The assistant called me at work, rudely telling me she saw that the phone had arrived and now it was time to activate it. I told her that I could not, while at work, but I would call Monday and do this. A few hours later, I tried calling my kids from work to see if they were okay (I work until 10pm).

The phone had been deactivated. I cannot get help through the website, the lines are all busy (hi call volume) when I try to call. This is unbelievable and I think you should know about it.

I bought a new StraightTalk phone from Walmart, the Samsung SGH-T401G. I went online to activate it and transfer my existing Verizon Wireless number. The next day my Verizon phone stopped working. According to StraightTalk's FAQ, when your old phone stops working that means that the transfer is complete. My new phone didn't work, however.

I called customer support and after about 45 minutes on the phone with them, they told me that since I was transferring a Verizon Wireless number, they needed to send me a new SIM card. Nowhere had they warned me about this beforehand! Anyway, the SIM card was supposed to arrive in three-five days. Six days later, I called back StraightTalk support to report that my SIM card had not arrived. For some reason, they couldn't help me that day and told me to call back today. So this morning I called them back and after about 20 minutes on the phone with them, they gave me the FedEx tracking number for the package. I went on FedEx's web site to see where the package was and learned that they tried to deliver it last week when no one was home. They didn't leave any kind of slip saying they tried to deliver anything! So I had to drive about 20 minutes to the FedEx facility during lunchtime today to pick up my SIM card. Finally I have cell phone service again!

Straight Talk Samsung Phone was damaged. I went into Wal-Mart to talk to the electronics supervisor, where I purchased my phone. I wanted information on how to get fixed or replaced. Wal-Mart informed me that they are not responsible for damaged merchandise, and that they refused to help me with my phone. They were very rude and un-business like. They also informed me that there was nothing they could do about replacing or fixing it. I spent 6 hours, explaining, and trying to get someone to guide me or give me some information on how to get my phone replaced, and my numbers off my old phone. They informed me that they were not responsible for the damage. They have no policies to help or back up their Samsung customers. All they do is sell the product, and service.

I believe, if they offer service, they should also be able to help the customer with any issue, without treating the costumer with rude comments and attitude. Wal-Mart should carry a policy, to back up their product. Also, a policy that assures the customer that if the product is damaged then, they will back up that product and assist in either fixing the issue. So I bought a another phone from them, and needed assistance on getting my numbers from my old phone transferred onto the new phone. They called the number on the box, and could not get through to anyone, and then informed me that it's not their job to assist in this matter. Then told me I would have to deal with it on my own.

This is just an update from yesterday's complaint. The cellphone finally came from Straighttalk which was promised 5-7 days from Sept 2 2010. And what did I get? I get a refurbished-well used cellphone not even the same brand, not even the same features of the one sent in. (Purchased a Samsung and immediately the back fell off and I received a LG! ) I called but again I am getting the runaround. I was informed to return the phone and they would then issue me a check. I'm not holding my breath!

I purchased Straight Talk phone and immediately the back continually fell off. Last time I couldn't find it. I went back to store to be told that isn't their problem. I called Straight Talk to be told they would do a replacement. I picked it up on 9-1-2010 and received it in their warehouse. I had the confirmation paper by FedEx and until I proved it. They said it was never received. I continually called. On 9-14, I called to be told there had been no activity in replacement. Gilbert said, "It will be in your hands within 24-28 hours." The 48 hours are up. I called Gilbert who said he was sorry, but it will be 5-7 days more. I asked why he lied. He said he didn't.

I called them to turn on my husband's phone that night and told them to put it on auto-pay from my account. The next morning, the phone was not turned on and they charged my account over 200 dollars.The bank said Straight Talk had to send them a fax stating it was an accident. Because of this, my bank account was frozen until they get this fax. After numerous calls and requests for this fax, it never happened. Meanwhile, my rent was late and I had late fees for this and charges from my bank. Now my cell phone was registered for the auto pay; direct deposit also was due for a payment that didn't go thru because my account was frozen. They promised free service and that never happened also. This is **, ridiculous and their service **. They should be shut down.

I upgraded a Straight Talk phone to a more expensive model. The back fell off almost immediately and I was told that there was no warranty. I called and was told they would send me a new one. An empty box came to pack it up, which they never said and it was returned by FedEx using the same carrier. After confirming it had been received via FedEx, I called Straight Talk, only to be told they never received it. They then put me on hold and after 39 minutes, they tell me how important I am, but they can't tell me where the phone is or when it will be returned. As it is my use for emergencies, I am without one and have no phone. I will be canceling the order with my credit card.

At 10:15 a.m. on September 8, 2010, I picked up my Straight Talk phone to make a call only to find that my service had been deactivated. I immediately contacted them from my office phone to find out why, since I was told the month prior that I had until September 9, 2010 to use or replenish my pre-paid minutes. Once I got a representative on the line, I was informed that my account was scheduled to be deactivated on September 7, 2010 but had been extended until September 8, 2010.

The rep apologized for the misinformation I had been supplied previously and proceeded to restore my service. Once my service was restored by adding another $30 phone card, I was instructed to test my phone to see if it worked properly, it did, but what I didn't know was that Straight Talk had switched my phone number when restoring my service without my permission or knowledge and is now stating that my number is no longer available to me. I became irate because I had maintained the same phone number for more than fifteen years.

I was transferred to three different reps including a supervisor who spoke very little English and for the most part hadn't a clue as to what they were talking about. At one point, one of the reps stated that if I wanted my old phone number back, I would have to purchase a new phone card to reactivate my old phone number. I explained to her that I had been informed by three other reps that my old phone number was no longer with Straight Talk and questioned her statement, but was ready to forfeit the $30 phone card I had purchased earlier to recoup my old phone number.

Nevertheless, I was still skeptical and asked the rep to check one last time with her supervisor to make sure that what she was telling me was accurate. The rep placed me on hold, when she returned to the phone she stated, "I'm sorry, but my supervisor said your old phone number is no longer on our system, so we cannot reactivate it for you". I have dealt with many wireless carriers but Straight Talk is by far the worst. I really do question Wal-Mart's commitment to support such an inadequate and incompetent communication's company.

The phone rings when it wants the keyboard locks. When it wants to turn off, when it wants sound, it does what it wants. Everything that Wal-Mart sells is the same. This is a pay as you go. Pay for 30 days and pay maybe 4 days before expiration for next month and you will lose 4 days of the month you are on. Wal-Mart is the only place you can buy this system or online. As far as I now know, all the phones I have seen or heard do not work. This phone service is unlimited talk, text, and web. Good luck getting on line. Their service is not unlimited.

I purchased a straight phone from Walmart in July 2nd. I had the phone going on two months when it stopped working. I went to Walmart to see if I could exchange it. Well, Walmart has a 15-day return policy so I called straight to talk to costumer service. After talking for at least four hours, they agreed to send a replacement phone. This was two weeks ago. I've tried to get in touch with them with no luck. I called, but all I get is the run-around. I have $132.00 invested and know my phone is dead with no replacement. Is there some help you can give?

In February of 2010, I purchased a straight talk phone and up until now was very pleased with the service. In August of 2010, I moved from East Tennessee to Cape Cod, MA and have tried unsuccessfully to get my number changed from 865 area code to a local area code (508 or 774). Since 8/16/10, I have spent over 6 hours on the phone with this company and all I have gotten is three (3) "work tickets" with reference numbers (one of which was closed down), and my number has been changed 5 times with still the 865 area code. Now they tell me that the phone will have to be deactivated and I will lose my new service plan which I just updated on 8/19/10. This is not acceptable, yet they keep apologizing for the "inconvenience". Why don't they fix the problem instead of apologizing all the time? As a result of not having a local area code, I have lost job opportunities, my family and friends can't contact me, all because my number keeps changing almost daily. Help please!

I have a prepaid wireless cell phone through Straight Talk. I paid for 1000 prepaid minutes and they cut my phone off with 540 minutes remaining and I had several days before my renew date. I requested a copy of calls because my phone said I had 9 hours of time left and they refused to give this to me. I was told that a government official notarized request had to be submitted for me to be able to obtain a copy of my phone usage. Considering that they refuse to let me see the usage of my number that I have paid for and cut my phone off when I am sure I had minutes that were paid for in advance is my complaint.

How can they not provide me with my usage when I am in doubt of the time used? This company is totally incompetent with foreigners that are reading from a script and not trained to handle customer needs. The fact that Walmart is representing this company as a product they back up is completely deceiving of what you are actually getting. Employees of Pensacola, FL Walmart has told me the company has lied, has stolen minutes from customers, and is totally unequipped to handle the volume of new customers coming in. They told me that they expressed customers' dissatisfaction to corporate Walmart and asked that Walmart intervene but nothing has been done about it.

I purchased a phone on February 2, 2010. I had it for 2 months and my phone shuts off on me. It erases my missed calls. I have not been able to put minutes on my phone since May of this year. I have also been calling the phone number to complain for months. I was told a 15-minute hold time and sat there for 2 hours. When I didn't have my phone, I didn't know my family member got sicker and ended up with a feeding tube. I would like my phone replaced and I shouldn't have to buy a new one because of this problem. Thank you.

I needed a Straight Talk card for my phone. I drove 25 miles to get one and you didn't have any. I had to drive home and then back again to get one! There is many times I go to Wal-Mart and you don't have what I need. In the automotive division, you are much more expensive then Fleet Farm or Menard's. I also have waited up to 15 minutes to check out, is my time worth nothing?

I have been trying to download special ringtones for people with hearing problems who use hearing aids devices in my family. They need to listen to the phone when it rings. So far, the response and service I am getting from Straight Talk are horrible. They don't seem to have qualified service people or help representatives. They are all wasting my time instead of letting me go to work and feed the family.

Got my first phone and it did not work. Then upgraded to another phone: LG620G. Had to call twice to get the new phone activated (31 minutes and 47 minutes). Lost over one hour work. Today called to ask about connecting my LG620G to a computer via USB cable (so I can transfer the MP3 files needed for the people with impaired hearing). Three phone calls were made. The first was 19 minutes then they hung up on me. The second was 34 minutes and I ended up with a guy who asked me to hang up and call again from another landline phone.

The third lasted with a girl who is not very knowledgeable about cell phones and spent 27 minutes, most of which were kind of "Please give me 3 minutes to configure this out for you, sir." She also told me if the computers (I tried 3 different computers) cannot recognize their phone, Straight Talk cannot help me (great deal, nice shot!). Finally she said she couldn't hear me and I got the hangup after 27 minutes. Here, I lost another hour and half of work time. If Straight Talk cannot handle the business, Wal-Mart should cut them off

I cannot believe how bad this phone service has been. Our calls are dropped constantly, the data signal is always being lost, and even our text messages have started to not go through. When we purchased the first straight talk phone for our family, the service wasn't too bad, considering the price of the plans. We were lulled into a false sense of security, and we purchased two more phones. However, the service has been getting worse and worse. It has gotten so bad that we are switching back to one of the big three wireless providers. Not sure which one yet, but anything will be better than straight talk.

On July 23rd, I purchased a Straight Talk Phone and a $45.00 unlimited calling card from WalMart. I cancelled my Straight Talk phone, July 31, after having it only one week. I was never able to use the phone because it dropped all calls incoming and outgoing. I have spoken with Straight Talk reps until I am blue in the face. I sent more than a dozen e-mails. No one could or knew how to correct the problem. I returned the phone and the $45.00 card to WalMart today, August 1st. WalMart refunded the money for the phone but refused to refund the $45.00 for the card. WalMart has to be a willing party to this scam by Straight Talk. It's shameful that WalMart would stoop this low, but at WalMart, the almighty dollar rules.

When I tried to reload my phone (before my service plan lapsed), Straight Talk claimed that the phone number that I had was not mine even though they had given it to me. I had been using that number for a month! They changed my number without my consent after agreeing to give me the same number that I had. Four hours I was on the phone with their customer service and no help. Their customer service absolutely ** and their main company TracFone was no help either.

I recently dropped AT&T cell phone service because of the high price of cellular service and bought myself a Straight Talk phone and a $45.00 card. I have had nothing but trouble with the service. They have terrible reception and too many dropped calls to count. Their customer service is a joke. I am giving Straight Talk until my time runs out and going back to AT&T. It doesn't matter how low Straight Talk's prices are, if you can't use their product, you're wasting your money.

Bought a Samsun r451c through Straight Talk at Christmas. Loved it. Then 6 weeks ago it went haywire. So through a truly painful process Straight Talk sent me a new r451c. That phone is now acting up (No incoming. Last time, it was no outgoing!) I am at the end of my rope! I have spent money, many, many, many hours, and a total lack of connection and still no satisfaction! Prior to this I had been sending letters of praise to Straight Talk. I literally feel ill over this. Is this some kind of medieval torture? $100 phone not worrying for over 6 weeks off and on 2- $30 phone cards losing time because the phone doesn't work 5+ hours of personal time with Straight Talk customer service trying to fix this. I feel ill and was so upset the other day. This is my only phone. I just had a total meltdown.

I purchased an html phone from the Straight Talk website with a 30-day trial period. I couldn't view videos. So, I called tech support and was not dealing with people who knew what the phone could or could not do. I found out, after hours with tech support, that the phone could not play videos, which is why I got the phone. I sent it back within the 30-day period and was told to wait 60 to 90 days for a refund ($325.00). After 90 days, I called to find out what happened and spent hour after hour with them giving the tracking number and my number over and over.

They said they would elevate it to corporate. They said they would call or email. They never did and I called my credit card company and complained. It was beyond the refund period because I waited 90 days for the refund. They said they would contact Straight Talk and see if they could help. My credit card company said that they got a response that said they would elevate it to corporate and that they would contact me about my refund that's been due for 6 months now. Those were the same lies they told me 3 months ago. I called them and they said call back. Now the call won't even connect. I still use Straight Talk as my provider. But I have been lied to and as of now, they stole my money. I don't know what else to do.

On the 14th of July 2010, I ordered a Motorola W385C Straight Talk phone from Straightalk.com. It arrived yesterday, July 20th, 2010. I charged the phone and then activated it with the $45 monthly plan card. All seemed well. I made the initial test phone call that is required following activation. The call went through and there were no problems. Here's where it gets good.

Knowing or thinking that my StraightTalk phone was working properly, I entered all the phone numbers from my prior phone's address book. And then, I performed a mass text to give my friends and family my new number. Following sending, my phone started ringing uncontrollably and had message after message. It had duplicate delivery confirmations from each and every one of them! I sent 42 texts and had 42 delivery reports. It lit my phone up like the 4th of July!

It gets better. Those receiving my texts all said the same thing. They said that it appeared that their own phone had sent the text because the CB (call back) number displayed in the text message was their own number! So, I've got this phone that rings me immediately back with every outgoing text. Those receiving my texts think their own phone sent it to them, which makes a lot of people skitzo almost immediately. Over the course of multiple call backs to CS over 4 hours yesterday, they still kept trying to "fix" my phone via instructions to me (a walk-through) instead of simply offering to replace it. Today, I was on the phone with CS for 5 hours doing the same fix-it routine until "1" tech-representative finally handed me off to what I thought was a refund department.

Notice to All: Straight Talk does not refund cash nor refund any method of payment in regard to faulty phones. They will only replace with the same model and there is zero option of paying extra to upgrade to a different model phone. If you paid like I did for Next Day Air or FedEx 3-day shipping, your replacement phone will be sent via 3 to 5 day delivery.

Bought a phone from Wal-Mart. Tried to transfer port A tn from Cricket to straight talk on June 20th 2010. Still on July 21, its not completed. Now I have no phone for my business and the Cricket tn is not working nor is the straight talk tn. my landscaping business is DOA, thanks to the no phone at all due to this problem. Help! They keep saying port is almost completed, give them 3 hrs, but I am so upset. I wish I had never heard of this company as they are all ignorant apparently who cannot understand and do not care if they put me out of business!

(First post from 12-27-2009). "In the support FAQs for transferring your current number to a Straight Talk phone, it says, "Your new Straight Talk will be ready to complete activation when your old phone stops working."

The old phone stopped working several days ago, and a Straight Talk representative told me that the number had already been switched to them. But I still haven't been able to activate the new phone. Instead, I keep getting the same message that says, "Your transaction cannot be completed at this time. Your telephone number is in the process of being switched between carriers. Please call 1-877-430-CELL (1-877-430-2355) from a landline phone to check on the status of your number transfer request."

When I called customer service, I was told that there were some "technical difficulties", but that the problem should be resolved within the next four hours. I called back after nearly twenty-four hours had gone by to see why the phone still couldn't be activated. A new representative told me she was going to put me on hold while she researched the problem. However, she must not have known how to place a person on hold, and I got to listen to her laughing and joking with other "workers" for the next 33 minutes while she "researched". When she did take me off "hold", she told me first that it would be another 72 hours before the phone could be activated. Then she changed her mind to 24 hours, then to 48, then to between 24-48 hours. She couldn't give me any reason for why the phone wouldn't work yet.

If the phone ever starts working, it still looks like a great deal cost-wise, but I pity anyone else who has to try to deal with their customer service, or complete lack of it. This is an update on my original post (Second post from 7-19-2009). I thought that we would probably be giving up a little bit on quality by switching to the Straight Talk phones from Wal-Mart just because of the price, but I had no idea the service could possibly be this bad. The internet that is available for the phones is a joke. All of our phones (my family has three different models, so it's not just one type of phone) lose signal so often that it's a miracle to ever actually see a complete page download. Most pages are not compatible with the browser on the phones anyway.

Voice calls are dropped constantly. I tried one day to have a conversation with my husband about a doctor's appointment, and the call was dropped five times in one four-minute period. On my model, the Samsung R451C, I have to stand perfectly still to keep from dropping calls, even shifting my feet can cause a dropped call. My husband and daughter are able to at least walk with their phones. We haven't been able to pinpoint any particular thing that makes their phones drop calls. It just happens to them for no reason at different times and in different places, a lot.

The only thing that we can rely on to work is the text messaging, and our daughter is the only one who really uses that. Also, all of our phones are constantly getting text messages from Straight Talk trying to convince us to switch from the $30 'All you Need' plan to a more expensive unlimited plan. We never even come close to using the minutes, text or data on the plan, so why would we want to spend more?

The customer service is a mess too. I mentioned some of how bad it is in my previous post. I would strongly discourage anyone who is considering this service. I know the price seems great, but the service is so bad, it's just not worth the savings.

I've been trying to get my Straight Talk phone activated/programmed since I bought it. I keep getting the runaround from the Straight Talk representatives whom, I suspect, are located in India (outsourcing) because of their obvious accents. This company got almost $100 of my money and I now don't have a phone! I am elderly and on a fixed income and need the phone in case of emergencies. I filed a complaint with the FCC and urge anyone who has problems with Straight Talk to do the same. The FCC will shut them down if they get enough complaints.

I purchased a phone from Wal-Mart, a Straight Talk wireless phone for about $150, which included a $45 unlimited use phone card on May 14, 2010. Two weeks after purchase, my phone was stolen. I called the company to ask them to shut off or suspend the usage of the card. They offered to credit me the unused 29 days or suspend the service until I purchased another phone. I told them to suspend the service and I would buy a new phone when my monthly pension check came in.

My phone was found and returned to me yesterday (7/9/2010). I called customer service to have my unused days on my card reinstated. They told me that my phone was never turned off and all the usage days were used up. After speaking with many "supervisors" in this company, it became apparent to me that I was caught in an infinite loop with Straight Talk's customer "no service. " I will never receive a credit for my lost 29 days because the company failed to stop the service when I reported the loss. They admit they have documentation to show that I called reporting the theft, but they are unwilling to make up for their deficiency to deactivate the air time days.

I am not sure what recourse I have about this, but I feel this company is grossly incompetent serving its customers or is consciously defrauding customers they never intend to "make whole" after experiencing a loss. As a result, I plan to call consumer advocate Clark Howard for his advice in going forward with this matter of lost, unrefunded card usage. I plan to write the Consumer Protection Agency, the State Public Service Commissioner, the FCC, Straight Talk CEO, Wal-Mart executives, the local WalMart store manager where this phone was purchased. I will follow up in Small Claims Court in Camden County, GA if necessary.

This seems like a lot of frenzied activity for what seems to be a small amount of money, but this is how Straight Talk manages their resources. "No Service" is actually a business strategy. I want to do whatever I can to have my air time restored. I also want to discourage dishonest business practices towards small consumers by large corporations such as Straight Talk, Inc who practice taking advantage of their customers with corporate ineptitude and/or dishonesty. This has quit being a matter of monetary loss and has become a matter of principle. Large corporations should not have a comfort level in running rough shod over their customers and taking unfair advantage of them in such a deplorable fashion. Straight Talk, Inc should not be sanctioned and allowed to transact business with merchants who allow shoddy, dishonest customer service and condone it with their support, their silence, and their continued "wink and nod" business.

I have been buying Straight Talk cards for $45.00, which should cover 30 days of service. Each time, the cards would expire in approximately three weeks. I thought I was just writing the wrong expiration dates in my records, though today I looked closely and noticed that the cards are only lasting around 20 days. I pulled out my records of transaction IDs, etc. and called customer service. I explained that when I tried to call out today, a recording stated that I was out of minutes and that I needed to refill. I went ahead and refilled it, though the expiration date was supposed to be July 17, 2010; not today, July 9, 2010. Their only response to me was this: "Sorry that happened to you; is there anything else we can help you with today?"

Wow, I was just shocked to hear that they did not even care that this is happening to their customer every month. I then told them this was false advertisement and it seemed like a scam, though I thought how could this company be a scam if Wal-Mart was promoting them? They still said there was nothing they could do and told me to have a nice day. I now have no choice but to return this phone to Wal-Mart and switch to another service this weekend, because Straight Talk is conducting unfair and untrustworthy business.

I will be reporting them to the Better Business Bureau as well, in order to protect others. The customer service rep placed me on hold and came back to say that her supervisor refused to give any credit back for all the weeks the company had cut from the $45.00 30-day unlimited card, which only turned out to be a three-week card. This company has no integrity whatsoever. How can they be allowed to stay in business with such a reputable company as Wal-Mart?

I have had my straight talk phone for approximately 6 months. I purchase an unlimited plan, each month for $45.00, which is suppose to be valid for 30 days.

Problem 1. If I purchase my plan in advance, it resets my account balance and service end date. This means I am not getting the full 30 days of service that I originally paid for, if I purchase a new plan in advance.

Problem 2. Today, July 8, 2010, I waited and purchased my new service plan on my end date, getting my money's worth, so I thought. I paid the $45.00 for unlimited 30 days. I printed my receipt, but my service was not updated. In fact, I am on the phone with their tech support team as I type this complaint. I have been on the phone for over 1/2 an hour. The woman continues to put me on hold, tells me "I am navigating the system for you, please continue to hold." I have answered the same question a dozen times and still no help. I believe they are attempting to make me so angry that I end the call, but I refuse to do that. I want what I paid for. Still on hold.

I am out $45.00 for the service plan I just purchased with my debit card. I use the phone for business so I am missing important business calls. I am getting very frustrated with being asked to repeat the same thing over and over to their tech support person. I have a headache from this frustration & I'm still on hold. When I pay for 30 days of service, shouldn't I get 30 days of service?

On June 4 2010, I ordered an LG290c phone on the internet from Straighttalk. On June 8 2010, the phone came but the battery was wrong one in the phone bundle. Went online to air my problem to Straighttalk. It took five tries to get the problem that I was having. They said to send it back and they will send out new phone bundle. So I did. I sent phone, charger, all instructions, a $45 unlimited card. On june28 2010, they sent new phone out but no prepaid $450card. So went back online to tell them with the new problem but no answer. On July 5 2010, I went on the internet to activate the phone but had to purchase another $45 unlimited card. We also wanted to keep our old phone number so they contacted our phone company and turned our old phone off. Now we are without any phone! They didn't say we would be without any phone at any time. My wife and myself are on S.S and are over 66 years old. If any one can help us, please. No phone, out $90 for two unlimited 30 day cards and no way to call for help. Can't get calls in from anyone. Spent hours on line sending e-mail to Straihgttalk with no answers.

I tried downloading a ringtone (DJ Tiesto, Feel It) one day for $2.99. Error 500 popped up. I figured, something just went wrong this time, my card isn't going to get charged. In the past with other companies, something like this has happened and my card didn't get charged, or my phone. I tried it again and again, error 500 popped up. Before downloading again, I did check my card and sure enough, the $2.99 was deducted twice. For over a month, I fought with customer service on getting a refund or getting the ringtone. Finally, a lady told me that I would have to try re-booting my phone and downloading the ringtone again.

It was like having my card charged again? She said that it wouldn't be charged if the ringtone downloaded. I said, I've been trying to get it downloaded already and you guys haven't done anything. She said it because their computers show it downloaded twice. I said, "Why would I keep calling about a ringtone?" I finally gave up, but they are not getting anymore of my money. The only reason they have my business as it is because they are the only unlimited cheap phone. I lost $5.98 and a ringtone.

I confirmed with agent at Wal-Mart that I could return the phone before I purchased it. Got the phone home, no coverage. Called back because I was "required" to put in my credit card number in order to see if I had service here. I called 5 minutes after the failed activation. They said the Wal-mart store would remove the charges from my card. I knew this was crap.

Called again the next morning after a 50.00 charged showed up on my ATM, not credit mind you, POS withdraw. l they took the cash immediately! I called again and complained. One girl told me I was out of luck. I couldn't understand the language she was speaking. I think it was Chinese but I'm not sure. I told her I never used the phone it wouldn't work in my area and I was going to return it. She said you can't get your money back. I asked for a supervisor, the super got on the phone confirmed my info and then told me I couldn't have my money back even though I never used it. She said hold on for one moment and then I was left on hold for 15 minutes, then they hung up!

On may 30, 2010 I purchased a Straight Talk LG 290C cellphone from Walmart, along with a $30.00 activation plan card. The phone and activation went smoothly. The phone worked well until June 17, 2010 when I called Straight Talk customer service, and explained to then that the phone won't keep a full charge. After several attempts to reset the phone without success, I insisted on them replacing my phone and be credited the time that I was unable to use my phone. Eleven days later, I got replacement phone and they told me on June 28, 2010 and it took till June 30, 2010 to get it activated. They activated it with the wrong number when I was told I'd still be able to port my initial number onto replacement phone.

July 1, 2010, I call Straight Talk Customer service again to have my old number ported onto replacement phone and operator tells me that if they do that I'd have to buy an activation card. I went off telling her that I was to be credited for my inconvenience, which they did by giving me a full 30days activation. Now I'm told by this idiot that I have to pay. Well, he had to put me in touch with someone in tech support and being placed on hold longer then I spent time talking to the tech, he tells me the numbers can't be ported. Before hanging up I asked him, "How is it you can port a phone number from another carrier onto a Straight Talk phone but you can't port a number you just issued me 30 days ago?" It just doesn't make sense. It's obviously Straight Talk is outsourcing their help. Reading from a manual clueless as to what they are reading. They really need to be looked into.

My cellphone is my business phone more so then personal phone. I'm on call at jobs and rely on my phone working properly at all times. Because of the inconvenience Straight talk put me through,I lost several hundred dollars in income. Also with both the delay in processing my replacement phone and not being able to port my old number many resumes I put out using original number, will not be able to contact me , and now I have to send letters out to them updating and apologizing for any inconvenience they may had in trying to contact me. Trying to save money after being with a national cellphone service carrier for 6+ years is not worth it. I'll probably end up going back to them.

I called the company 800 no. for several days with no luck. I finally got to talk to someone. she said I had to have called them within 7 days for a refund. Why didnt the 3 people I talked to at the store tell me this? All I wanted was store credit or a gift card for $60.I go to this store 1 or 2 times a week. Is Wal Mart Poor now? I know they can afford $60. I only work part time and I want to be reembursed. The customer service girl said they have had a lot of problems with straight talk phones. So we just suck up the price we pay for the cards? I want my money back. I am out $60 from a store that is rich....

Straight Talk used Wells Fargo Visa on Apr 30,2010 and paid $46 for renewed 30 days cellular service. It worked Saturday and Sunday. It has not worked since Monday a.m., May 3-5th. I used land line to phone Straight Talk They kept on holding but there was no answer on the 4th and 5th. I went to Walmart where I bought their service. Walmart refused to solve the problem. They said they realized Straight Talk was not answering inquiries.

I have called so many times in the last four days. I bought minutes for my phone four days ago and they are still not on there and I can't get through to talk with anyone that can help.

I purchased a cell and a service card on Friday, between Friday April 30 and May 3. I bought it at Walmart (no problem with them). I could not activate it and could not get support help. No communication with the net or phone. I charged this phone 26 hours in those few days, but it did not hold the charge for more than 2 hours. I'm unable to get any use from this phone as it is always dead. The service (or lack of it) is the worst I have ever been subjected to. Nice $39.95 phone beautiful features, but can't use it. I tried to get through to customer service for over 6 hours. Something must be done. I called Verizon as it is stated that they are the carrier for Straight Talk but low and behold, they said "no" and that Straight Talk is the carrier. What's up with this company?

Since then, my own phone (and all the phones are paid off the same credit card on automatic billing) has never once automatically been re-billed.

Customer Service is a joke. First, they have found the most ignorant individuals in Punjab or wherever the hell their call center is, because nobody, nobody speaks English in the customer service call center. I can say this with confidence because I have made more than one call every month since December. Secondly, these are the worst kind of customer service reps, the kind who are trained to massage you emotionally rather than actually do anything about your problem. They read their script (badly), they can't understand what you are saying, and if you ask any questions they simply move on to the next part of their script. Again, I know this because I have talked to several different customer service reps in a row and heard the exact same words, over and over again.

My phone turned off on Saturday because, again, the automatic renewal feature failed to work on my phone (the other two phones are still working just fine). I figured I would outsmart the system this time and by pass customer service entirely. So on Sunday night, I went to WalMart and purchased a prepaid card to fund my phone for the next month. I went to the website and dutifully entered the information required at about 6 p.m. on Sunday. I received a message that stated that my phone would be active in four hours. It is now nearly 6 p.m. on Monday, and the phone has not been turned on, though the funds are showing in my account.

I have called Punjab/Customer Service 17 times thus far today. Every time I have received a message: "Due to the extreme level of calls, we cannot help you." The line is then cut. Then I went to the website about 10 minutes ago and it is now down for maintenance. Do not waste your money on straight talk. For the extra five or six bucks you spend on getting a real plan, you will avoid an incredible amount of trouble. I myself use my phone to help support a family. Tomorrow, I will be purchasing a real phone with a real phone company. You have been warned. If you get a phone with Straight Talk, you are going to be disappointed, harassed, and you will have only the most intermittent of service. And rest assured, if you ever have a problem, nobody in this company will care one whit about you - if they can even understand you!

I have wasted countless hours in the six months since we became Straight Talk customers. Because my phone is a business tool, I have also paid a significant, if unknown, price, because of the more than 14 days I have been without service sine initially enrolling with Straight Talk.

My phone is reporting prepaid disable. I can't get a person on the phone. I started looking around on the Web for help and saw all the horrors with this company. There is no support for this service. I did call Walmart, but they can't help. I called and it is either busy at straight talk or tells me to call back. I am paying for a phone I can't use!

I found their customer service to be poor and short tempered.

Our experience is that we lose a day if you renew the plan a day before it expires. This is a misrepresentation. You buy a thirty day card but if you don't renew the card the day before expiration, you can also lose your phone number. This has happened to us, our original number worked for six hours then all of a sudden, we had a different phone number and they refused to change it back to the original number.

Therefore you will lose a day every month if you don't wait for the thirty day plan to expire. Then if you wait until expiration, they can and will change your number and what a surprise this is. When your contacts have your number, school emergencies, doctors, and your employers whom then fire you because of your phone number is being changed without your authorization or approval. Just a total surprise!

This company basically will refuse to work with a customer on any issue. I have called in so many times that their number should be number 1 on my speed dial. First my browser has not worked for the past 5 months with no help from Straight Talk. Second, I have been charged twice on back to back days for service for one month on their auto-refill system, with no help or cooperation from Straight Talk.

The worst part of Straight Talk is the fact that they just want you to sign up and pay them money, they don't care about keeping their customers happy. They just flat out don't care. I gave them a try because of the attractive prices they advertised. It turns out it was one of the biggest mistakes ever. I paid $100 for a phone that doesn't function completely and am being charged more than they said they would, doesn't sound so great anymore.

I purchased a Straight Talk phone at Wal-Mart because it had been heavily advertised during the Christmas Holidays. The phone speaker had a very poor quality so I purchased another phone which worked better but still poor quality. I later purchased a phone card for $45.00.

When I called the 877 # to activate the card, they told me this phone was not a Straight Talk phone. I told them I purchased it at the Wal-Mart sealed in a Straight Talk box where I purchased the card I was activating and I had the receipt at home. They told me I would have to give them the numbers off the red card to prove it was their phone. I told them all I wanted was to activate the card while I was there at Wal-Mart and that I did not want to drive home and leave Wal-Mart with a phone card that did not work. The Wal-Mart employee got on the phone after I had been on there an hour and he spent another hour with them. Both of us were transferred to about 16 different people, many who had broken English accents. I finally left with the phone I could not use and the $45.00 prepaid card and my receipt.

By now I feel like I am working for a Temp Service for Straight Talk. I went and got the Wal-Mart store manager and I asked the electronics lady to let me speak to them. Here's the conversation, I asked, "Who am I speaking with?" He said he was a supervisor. I said, "Where are you located?" He stated South America. I said, "Do you have a company in the US?" He said only one. I said, "May I have an address." He said, "I can only give you 800 # and that they are in Miami FL." I said, "Do I understand you right sir, only one office handles all Straight Talk for all Wal-Mart's in America?" He said yes. I thanked him and hung up. I gave the info to the store mgr. The Wal-Mart mgr called the corporate # and got the address and found out I had to show proof I own the phone send a copy of proof, my receipt for the phone card and the phone card copy and mail it to them in FL. Then it can take up to a month to get my refund if they decide I do in fact own the phone.

By now, about 10 hours and 9 people including myself have dealt with this one little pay as you talk phone card. I left Wal-Mart after spending 3 hours there and I went online. I am going to continue to work part time on this project without pay to see just how bad this customer service really is and if I end up with a refund, I think it will be sometime next fall. On the lighter side, I asked all 8 of the people who helped me what their best comment was and I decided the one that won the price was, "I am so sorry we cannot activate that phone because the phone you are calling us on does not exist." So I told her that since the phone did not exist could I get a refund and she said I'm sorry we cannot give a refund on a card if you do not have a phone. Now I am going to mail everything to Straight Talk just for giggles.

Now I am wondering why anyone would ever want to admit they treat people like this and if I was them, I would hire about 100 people in the US and help America create jobs. I have no doubt these 100 people will stay quite busy.

Thanks for letting me vent. This is a 100% true story and now instead of people asking me, "how are you doing?" They are saying, "I have been trying to call you what happened to your cell phone?" to which I reply I have no phone but I have a $45.00 phone card. I went and bought a new cell phone far away from the Straight Talk section and as I was walking by my computer when I got home the old Straight Talk phone beeped. I picked it up and it said I needed to put time on my phone. I fought the urge to send a text message that read: I am sorry this phone does not exist, you have reached planet nowhere out in the ozone and I have a new real phone from someone who makes phones in America.

On Dec. 31st, we purchased two Straight Talk wireless phones and a $30 card. We had purchased the second $30 card before that as we knew we planned to buy the phones. The phones were meant as a Christmas gift and were activated on our Christmas, January 7th, as still celebrated in our church. They activated okay and everything seemed fine. Then on Jan. 27th, we tried to use the one phone and found it was not working. We assumed it was a mistake and went to Walmart to see if they could tell us how to get it fixed. They said we needed to contact Straight Talk and they would take care of it.

We called them and were stunned to find out they had shut it off claiming they had info that the phone was never scanned out of Walmart and so they turned it off because it was never purchased. I was stunned. The woman was very rude. I said, "What are you saying that I stole the phone?" She said their info told them it was never scanned and was removed from Walmart. She asked me if I had the receipt. I could not find it, probably had thrown it out because the phones were working fine up until then. I asked to speak with a manager or supervisor and was told there were none available. They were busy. I told her the lady we spoke to remembered selling us the phones and that I had the boxes and cards we bought as well as the phones.

She said it could not be activated again because they had found out it was taken. I then went to Walmart and speak with the manager and she finds us a receipt right away because it was bought with our visa. I called Straight Talk back expecting it to be resolved and have my phone back again. I am then shocked when they told me what probably happened was that the phone was bought but was returned with no phone or a different phone in the box. What? I am totally shocked by how accusing they are and their rude service. I am feeling very hurt and victimized.

I realized I am dealing with a company that has something not right going on and they are taking the money of honest people and then denying them what they have purchased. I felt like I had been robbed and also treated like a criminal when I have committed no crime. I again asked to speak with a manager or supervisor and was told none are available. I asked the person what they are saying I stole this phone. They say well it was returned and refunded with a different phone. So I am in tears by then and hang up.

The next day, I called again and get another service rep and demand they find me someone who will help me because I am a woman on disability and cannot afford to buy phones and cards which are then taken from me while I am treated like a criminal. I had also bought the $30 card which still had 15 hours and 30 minutes left on it when they shut it off so that was taken from me also. I was cheated out of a card that had 15 and 1/2 hours of talk time left out of 16 hours. I think it was so wrong of them to cheat me out of my money like that. I called and ask again and demand a manager.

They finally give me a number to a corporate office in Miami. I called and am told the manager is not available but will call me back if I leave a message so I did. I waited two days, I believe, and was not called back so I called again. Again, she is not available but will call me but she hasn't. I then called and tried someone else and spoke to a rep named JP ext xxxx. He is not as rude but is adamant the phone was not paid for or was returned with a different phone in the box and refunded. I told him I have the box, phone and receipt. He asked me to fax him the receipt and he will resolve it.

I then made the trip to Staples to fax it which cost me and was difficult because I was not feeling well and had a hard time unloading my scooter. I really expected this time it would all be fixed but this rep called me and told me the same thing. They have info that what must have happened is the same old story about a fake phone being returned in that box . I said, "But is not my fault if you have messed up your numbers or boxes but I bought this phone in good faith expecting an honest company as it was bought from Walmart."

I expect someone to fix this problem and compensate me for the 15 plus hours of talk time I am losing and the phone I can not use. I'm angry and realized I am running around getting copies and faxing to prove I am not a criminal and they are accusing me saying they have this info. I want to know what info? I am tired of being a victim of what must be a fraudulent company and I am being treated like a criminal. I though we had rights here. How can you just say someone stole something and then deny them of what they had bought and paid for without a court trial or something? Can I be called a criminal but never given a chance to get what I paid for back?

He then tells me to send them a copy of the whole box or send me the box. Well, I then decided to do some research and found that many other people online have had similar experiences with this company. I found someone who said they sent a box and receipt only to have Straight Talk claim to never had received it. So they are left having paid for a phone they can't use and also cheated out of their money for a card. I feel for all those also victims of this company. I don't feel they had a right to falsely accuse me and make me sick trying to prove I didn't commit a crime. I really had a lot of emotional trauma over what they put me through and got really sick over it.

If someone is going to take back something someone legally bought and paid for and then accuse that person of something they didn't do, isn't there some kind of rights that person should have? I thought there was some kind of justice system and laws that should prevent stuff like this from happening to innocent people. I hope something can be done to help me get what I paid for and also to stop this company from ripping any more people off and putting them through what I went through.

If I could sue this company, I would for they have put me through. This company is a joke and I am madder than a hornet. As of this day, 02/03/2010, I still have not got a replacement phone. I purchased this phone on their website on 01/10/2010. I have not been able to use my service. I purchased the phone for $124.00 and monthly card unlimited use for $45.00 on 01/10/2010. The phone was defective and would not hold a charge. I called the company the following day and told them of the issue. They said they had to send me a return envelope to send the phone back and stated this could take 5-10 days to get. And once they got the phone, they would send me another one immediately.

I received this on 01/20/2010. I shipped the phone back the same day, 01/20/2010. They received the phone on 01/21/2010. So I called them on 01/23/2010 and they said they did not have the phone and said I must not have shipped it. Then I told them I had confirmation and gave them the tracking number. Then I was told they did have it. I was told they would ship me a new phone out the next day. Never received it, so I called them on 01/25/2010 to be told they did not have it again. I had to provide information once again. I was told the matter would be taken care of. I called on 01/26/2010 to go through the same thing. It was explained to me I would be getting the phone on Monday, 02/01/2010. I called them again and was told they were doing whatever they could. I should receive the phone in 5-10 business days.

I requested for refund and they told me this was impossible and they would clear this up. Then I was informed that they would refund my money for the phone not the minutes. I told them I have not been able to use my minutes since I did not have a phone and it was defective and they had it. So I asked if they ship the phone to me, will they replace my $45.00 card for my minutes? I was told no. I was told then it would be another 7-10 days before I got it. I have asked on several times to speak to someone higher and was told that there is no one.

Consequences that have happened is that I cannot drive without having a phone due to health issues and I do not know anyone in the area I live to take me anywhere. So, since this has begun, I have not been to the store for groceries and I have not been able to pick up my medications. I can not purchase another phone since I live on limited income of disability and cannot afford to purchase a new one with another company.

I purchased a Straight Talk phone from Walmart. I bought airtime for the phone from Walmart. I opened up the phone, put battery in, turned it on. The box that the phone came in indicated that the phone had to be "activated" by going online to straighttalk.com. I went there to activate the phone.

The website asked for the activation code on the airtime card. I entered the activation code. The website told me that I put in a wrong code. I did that again online, same thing. So I took the phone and airtime card back to Walmart and returned it for another Straight Talk phone. This time I paid for airtime online at the Straight Talk website. After going through series of questions regarding the identification of the phone, the website told me to dial certain numbers on the phone keypad and the phone would be activated. After doing this, the display on the phone said that the phone could not be activated at this time, and to try after 2 hours.

Two hours past, and I did the same thing again. Same thing happened. So I called Customer Service at Straight Talk. I was actually told to take the battery out and put it back in again, then turn on the phone (standard customer service programmed response to any problem). That did not work. I was then told to repeat the instructions to "dial certain numbers on the phone keypad and the phone would be activated", which did not work. The customer service person kept telling me to do that over and over until finally I had to put an end to it. In other words, each time that that process would fail, she would tell me to do those steps again. Finally I had to step in, and refuse to do that anymore as it was obviously useless.

She told me to wait up to 24 hours and then try it again. I said no. I told her to just refund the money I spent on the airtime, and I would take the phone back to Walmart where they will refund the money for the actual useless phone. She told me that there is no refund for the airtime. I told her that yes there is, and that you can't just scam people out of their money legally and then have no liability for it. She wasn't hearing all that. She kept saying that there's no refund for the airtime. I told her that I was going to call the police if they did not return the money they stole under false and deceptive pretenses. She said "there's no refund for airtime".

I purchased a Straight Talk phone from their website. I had it for 3 days would not hold a charge. I called Customer Support and told them what was happening. The lady I spoke to was rude as can be. I was told that they have to ship me a box to return the phone and it would take 3-5 days to get here, then I would have to ship it back and it could take up to 10 days for them to process it before they would ship me a new phone which could take another 7 days to receive it. I was really upset over this since my phone is my lifeline for health reasons and I need it. I explained this to the rep and was told, "sorry, we can doing nothing about this." I asked if I could go to a local store to return it and was told no.

Then I asked what about the $45.00 card for unlimited minutes that I could not use. I was told I was out of luck and they would not refund this or replace my money. So I asked could they ship me a battery to see if that was the issue and was told no once again. I told these people being with out a phone could be dangerous to me if I need help and if anything happens, I would hold them responsible and they told me good luck. I asked for a supervisor and know where until I told them I would be contacting the Better Business Bureau then I was given the Corporates phone number 1-800-876-5753. I again explained the situation and asked if they could express ship the new phone to me since it was their product that was bad and was told no again.

I was on the neighbors phone for 2 hours trying to get this cleared up and got really nowhere. I spent almost $200.00 phone and service that I can't even use it. This company is a rip off to all. So now I am without phone service and this is scary with my health issues and I cannot afford to get another one living on limited income. They take advantage of so many people. I will be filing a report against them on Tuesday.

Do not buy from this company! I used their automated phone number to activate my phone. After they mad me enter my $30 minutes card to activate the phone, I was told it would be activated in up to one hour. Two hours later, I called customer service and was told by them it could take up to 24 hours. They provided no help and as much as said, oh well, just wait the 24 hours. This company lies to you when you activate one of their phones. Do not buy from this company!

I had this message when pressing browser error: Requested content "tdevice.home/" cannot be accessed. You do not have access to the site. I have called them for almost a week being told to do same things and nothing worked. I kept calling back and same runaround. They don't seem to know what they are doing and have very bad customer service. All I want is my internet working I pay for! What can I do? What is the fix?

I recently purchased a Straight Talk phone from Walmart. I purchased an unlimited talk/text/data plan and enrolled in auto-refill with my credit card. The phone worked great and had no problems. A few weeks later, I purchased an additional Straight Talk phone from their website. I activated that phone and used it for two days before deciding to return it.

After not being able to activate the original phone online, I called customer service. Many hours were spent on numerous separate calls to try and get the original phone activated. They kept telling me that it was activated; however, the phone that was active and in use was the new phone that I wanted to return. After a few more days of telling them my story, which I had to tell every time I called, they finally got the phone to work. I probably, at this point, spent 20 hours over a week calling customer support.

So everything was fine. I returned the 'newer' phone and the original phone was working just fine. About a week later, I traveled from Pennsylvania to Massachusetts. I noticed that when I was out of PA that the phone said Roam and I could not send or receive MMS. When I got back to home zip code, the phone didn't say roam and it worked fine.

After traveling to an area in PA that worked before for multimedia messaging, the phone was telling me it was in Roam again and not letting me do it. I called them and asked about it, and they told me that my phone was not activated. I went through the activation process and got it working again. The following day, it stopped working again (the messaging). So I called them and told them what happened and the customer service representative told me that the phone was not active and I had to purchase another airtime card.

I told him that I had auto-refill and my card was just charged--and that he could not charge the card again. He then activated my phone and reset the billing cycle. An hour later, my phone stopped working all together. I don't know what to do now. I have no way of getting my money back and have spend many hours on the phone just to get nowhere.

In the support faq's for transferring your current number to a Straight Talk phone, it says that "Your new Straight Talk will be ready to complete activation when your old phone stops working."

The old phone stopped working several days ago, and a Straight Talk representative told me that the number had already been switched to them, but I still haven't been able to activate the new phone. Instead, I keep getting the same message that says, "Your transaction can not be completed at this time. Your telephone number is in the process of being switched between carriers. Please call 1-877- from a landline phone to check on the status of your number transfer request."

When I called customer service I was told that there were some "technical difficulties", but that the problem should be resolved within the next four hours. I called back after nearly twenty-four hours had gone by to see why the phone still couldn't be activated. A new representative told me she was going to put me on hold while she researched the problem.

However, she must not have known how to place a person on hold, and I got to listen to her laughing and joking with other "workers" for the next 33 minutes while she "researched". When she did take me off of "hold" she told me first that it would be another 72 hours before the phone could be activated. Then she changed her mind to 24 hours, then to 48, then to between 24-48 hours. She couldn't give me any reason for why the phone wouldn't work yet.

If the phone ever starts working, it still looks like a great deal cost-wise, but I pity anyone else who has to try to deal with their customer service, or complete lack of it. Paid $100 for the phone and $30 for service that doesn't work yet, and I don't have a good feeling about when it will after reading other customer reviews.

I purchased a MotoRAZR v3a from the Straight Talk website,along with the $30 monthly plan. I received the phone,used it for 3 days,and BOTH display screens stopped working.I contacted StraightTalk,and they sent me a prepaid air bill to return the phone.I did so the SAME day I received the air bill.It went out on 12/15/09 at 5 PM EST and was received at StraightTalks warehouse in Plainfield Indiana on 12/16/09 at 9:36 AM EST,and signed for by A. S.

Every one of the reps that I spoke with have told me that it was not yet received,UNTIL I pull out my smoking gun,the tracking information.They sent me an email on 12/20/09 at 3:35 AM EST asking that I allow NO MORE THAN 48 HOURS for resolution.It is now 12/22/09 and the time is 6:52 PM EST and still no resolution.I was promised phone calls FOUR (4) times,did NOT receive ONE (1). was promised emails with a tracking number for the replacement phone SIX (6) times,did NOT receive ONE (1).

I never knew what hell was until I purchased a Straight Talk cellular phone at a Wal-Mart in Atlanta, Georgia. First of all when I purchased the phone for $80 plus an activation card for $45, I was told to call the 877 number on the phone box to activate the phone. But each time I called to activate the phone someone from India or China always answered the phone and we never understood each other. They always went through some lenghty processes with lots of putting on hold and they kept telling me to wait two to four hours for the phone to be activated and that went on for two weeks.

For people who don't know how the Straight Talk phone works, here is how it works beside the lousy and lenghty activation process: when the 30 day cycle is due for the bill to be paid,you have to pay it exactly on the day it's due. If you wait another day, you have to go through an entire reactivation process again which can take up to two weeks and lots of long phone calls. The most painful injustice they do to me is that I have a $45 a month package which includes unlimited callings, text and web browsing. And 5 days after I paid them for a new month, they blocks me from receiving and making calls on my phone.

They claim that they discontinue my service because I used the internet too much. There was never been any written or verbal agreement that limit the use of the internet on the phone. What makes it worst is that they never reimbursed me for all the days that I went without my phone, they took the internet off my phone while it was included in my package. They have a $30 package which does not include the internet and I have the $45 package which include the internet.

What kind of injustice is this? I would never encourage anyone to go with that Straight Talk. This is the only phone I have and I use it for my small business and to stay in touch with my family. I lost a lot of business while they blocked me from receiving calls and I went days without hearing from my family.

I purchased a straight talk wireless phone from walmart in kewanee on november 13th. straight talk is a prepaid phone and you then transfer your existing phone number over to activate your phone. it states that this process can take up to 7 days. it has been 10 days and i am still without a phone and have not gotten any straight answers from straight talk company except for every day i call they tell me i need to wait another 24-48 hours. i have talked to several people everyday and the initial issue was getting the release from verizon to port over my current number and i was told on november 14th that this has been done and it's november 22nd and i still have no phone. i am extremely frustrated with this company and plan to tell everyone never to go with straight talk wireless.

On July 16th, 2009 my fiance and I purchased a Straight Talk cellphone from Walmart. The Motorola v3a or Razr as it's better known as. Upon getting the phone home we called the number indicated in the instructions to activate the phone. The phone was then activated what appeared to be seamlessly. A few days later my fiance tried to use the web feature on the phone to no avail, it kept giving her an error message saying that the requested content "tfdevice.home/" could not be accessed, you do not have access to the site.

We proceeded to call the customer service number listed for straight talk at which time we reached a very polite young person who led us through a number of steps to try and get the web browser working, including using the master reset for the phone, clearing the browser cache, history and cookies, then removing the battery while the power is still on, all to no avail. We were then told that they would have a technician look into the problem and it should be resolved in 24 to 48 hours, but since it was a Sunday it could be Wednesday before the problem was fixed.

Wednesday came and we could still not get on the web browser on the phone at which time they led us through the same procedures as the first time we called, with the master reset and taking off the battery and such. There again was no progress and they proceeded to tell me they were escalating the situation and sending it to the proper channels and that a higher level of technician would be looking into the problem. They then told me that it should be resolved by Friday. Friday came and there again was no progress on the cell phones web browser.

Upon calling the company for the third time they again instructed us on those same procedures they had instructed us to do in the past and we informed them that we had already done them before calling as we were getting pretty familiar with the procedure. We humored them anyway and follwed through with the routine, but again, there was no progress. Again they told us they would escalate the problem and send it to a technician, at which time we told them we would like to speak with a supervisor. When we spoke with the supervisor they informed us that they would send this problem to corporate and corporate would call us by the end of the day with a remedy to the problem. Friday came and went without a call as promised.

Today, Saturday, July 25th, 2009 we again called straight talk and told them how tired we were of getting the run around, we either needed the problem with the web browser fixed or we needed to return the phone to walmart and have the remaining time put on the new phone. They proceeded to tell us that THIS would be their last attempt to fix the phone and it should be fixed in 24 to 48 hours. Oh how we loved to hear that sentence again. We are writing you this in hopes that you would please help us in our endeavors with this company. We're sure that if you do contact straight talk about our problem they will ask you to take off your battery and clear your cache as it states in their never changing well mannered script. All kidding aside, I would greatly appreciate any help you can give us in this matter as we am at our wits end.