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David of Seattle WA (09/01/06)
Like Verizon and Bell South, Speakeasy Networks has taken the opportunity to use the sunsetting of the USF fee on subscriber DSL lines to greatly increase their regulatory compliance fee (from 3.8 to 5.9% of the customer bill total, an increase of 55%!). This is a pure-profit surcharge made under the guise of a pass-through tax. HOWEVER, unlike Verizon or Bell South, Speakeasy has not recinded these extra charges even after considerable negative customer feedback has been given to them.
All Speakeasy broadband/DSL customers are being charged unecessary and unsupportable surcharges and fees, administered by Speakeasy under the premise that that are merely passing through the cost of taxes levied upon them. These fees amount to $2-3 per month *per user* and thus represent a considerable and unjustifiable economic burden on their customers.
Candy of Nashville TN (06/21/06)
Order phone service with dsl and had for 2 or 3 month .Service did not work but aweek of totoal service . When with out phone for 3 month , could not get anybody to listen to us . could not call out and only get answer machine when called in . Every time you reach somebody you could not get help. Sent out a bill close to $1,000.
David of Chicago IL (07/03/01)
When my DSL service provider Flashcom went out of business, I went onto the internet to find an alterrnative provider. Speakeasy was one of the reccomendations from Flashcom. I began filling out the form on the website to investigate my options. I inadvertantly signed up for the service but tried to cancel it immediately. I called Speakeasy the next day when they were open and the woman I spoke to said it would be no problem and cancelled my order. Now, several months later, they are trying to bill me for $250.
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