Skype

Someone I met in a chatroom gave her so called Skype ID. She filmed me, then threatened to send it to my friends in Facebook, if I didn't pay her money. This is who she says she is on Skype. I believe her name to be June ** from the Philippines. I think she needs banning from Skype and Facebook.

In late January, I received 2 calls on my Skype app and both were from Ghana Africa. The first female (Elsie **) was begging me for money, told me her parents were dead and she had no job, etc. The second call was also a female, (**) told me she needed a husband and if I could help her with money problems. She also asked for my Skype password and when I refused, she was upset and changed her attitude toward me! She was using (**) to send messages. She then used (**) as a Skype contact name. She insisted that I block Elsie and then told me that she could tell that I didn't block her when I said I did ? How does she see my contact list? I have now changed my VISA card and other passwords. Please investigate this problem.

I was billed for service twice. First there were three charges. On the 27th of January, Skype notified me about my online numbers expiring. They shouldn't have. I'd just been charged to extend them. I extended them by hand. There were three more charges. This time, they were applied to specific online numbers:

On 1/27/2012 at 7:34 am, I spoke with a service representative over Chat. I have kept a transcript of the conversation. She said I was correct, "Yes, you are correct. Since you have a calling subscription, you should charge for $30 only and not another $60."

She said, "I was able to see the 3 charges for $60 on your account. However, I cannot issue a refund right away today as I need to escalate your issue to our higher billing team first," and "I can send you first the conversation and the higher billing team will be the one who will update you with the findings."

Their terms and conditions say all issues must be reported within 30 days. I spoke with another representative today, over chat, and it doesn't seem as though the issue was ever recorded or reported up the chain. My issue is still unresolved. I've been double billed and apparently have no recourse.

I paid for a subscription through PayPal. I'm still unable to make calls and unable to find a customer service number or email. What a scam!

I am angry because they are trying to force me to use their products and then complain to them. Do I want to be forced to use Internet Explorer to communicate with M/S Skype?

In August, I started getting reminder emails to renew my online number for my season ghost tour business which was scheduled to expire on September 21st. I logged in on August 21st, added money to my credit and set it to auto renew, got confirmation and thought I was good to go. I got no more emails about renewing my number and did continue to be charged for voicemail and call forwarding for the number. However, due to what they are calling a "technical glitch" my number was deactivated on September 21st with no notice.

The major consequence was that a client who had mentioned wanting to do a large group tour (up to 50 people at $12 each) on September 30th could not reach us to confirm; so we lost at least that income. However, many more people tried to call us between September 21st and October 18th (when someone who knew us called to ask why our business number was disconnected). This is a part-time business and we both work full-time, but we rely on it for additional income and we support a local cemetery with donations. We only do it on Friday and Saturday for three months each year, but usually pull in $3000 to $4000 in our season, and losing half of September and October cut the heart out of our busiest period. Skype customer support was unfailingly polite and completely unwilling to do anything more than apologize for the glitch after finally applying the credit correctly and allowing me to reactivate the number.

I know that it's miniscule, but I would like a refund of the $2.95 for the voicemail and call forwarding service for the deactivated number in addition to some consideration for the tremendous financial loss incurred. They never addressed the fact that no notice about the deactivation was given, even though they were able to email me with every status update as they charged, and were paid, for the voicemail subscription.

Skype refuses to refund my credit balance with them, even though my account is closed and has been inactive. Poor audio quality and connection problems are stopping me from using their service.

I signed up for a Skype "unlimited" plan via their website's "business" section. After checking my logs, I noticed charges for all the calls.

After speaking to the Skype technician, I was informed:

"Skype Manager is to be able to manage the usage of your members and not to actually use the subscription for business purposes. I completely understand how you feel about this. However, this has been implemented to ensure that Skype subscriptions are for personal use only and not for shared use."

So what is the purpose of the Skype Manager Plan then? It's none other than to trick and rip off unassuming business owners who believe the meaning of the word "unlimited", and who click on Skype's "business" menu because they think that this means there's something here for businesses.

Be warned and beware. Skype is a massive rip off merchant!

SKYPE Billing charges disputed - I have not made any skype calls

This issue is still unresolved and the two fraudulent charges of $18.00 and $10.00 have still not been refunded. The proof of the charges has been sent.

This is ridiculous! Why hasn't this been resolved! I'm getting frustrated that I have to keep following up on this. This was reported on 6/2 and you guys are going around and around with the same questions that have already been answered! It has been (30) days! Why is Tamara (SkypeCS) and Timo (SkypeCS) not on the same page?

On June 5, 2011, I purchased a one-year subscription with Skype. Three weeks later, I received notices from Skype that in order to keep my Skype number, I must renew my subscription by July 5, 2011. I have been unable to contact anyone for answers from Skype. Skype intentionally frustrates and abuses consumers.

I don't find ways to contact skype, when writing a text for complaint and click submit, doesn't go through. They have been charging me $10 when I only contact other people who also use skype.

I have been using Skype for many years now. About 1 year ago, I decided to get an unlimited world subscription. For $14.99, it gave me calls to certain countries, voicemail, call forwarding, and 3 online numbers . The other day, I was on the Skype website and clicked on the special offers section. I found out that I could save 15% by paying for 12-months upfront. As I've had the subscription for over 1 year and wished to keep it, I decided to click on the link and take advantage of the savings as any other loyal customer should be able to do.

The process made me cancel the current subscription in order to start the new one. Nowhere was I warned that I would lose my 3 online numbers. Skype's support was useless in this. They bounced me from 1 person to another for support 18 times. The end result is I will have to pay $18 every 3 months for each online numbers which I had for free before. So $216 extra per year on top of the normal subscription price. This is not fair. It's called cheating and misleading customers! I tried many times to get my old subscription back but with no luck! What can I do? I'm obviously not happy!

I had two unauthorized charges to my bank account. I had to cancel my debit card. There is absolutely no telephone number to try to contact. The only number I was able to find on internet was ** and that did not function. I got two charges of $10 and $18.

They have no physical address listed on the website. I was billed $30 at the end of December for unlimited calling from Skype to phones in the U.S. and Canada. While on a call, the call was abruptly dropped. I had checked my email and saw that they had billed me $10 for calls. I paid in advance for one year and there was no reason to bill me. I have used Skype for the past four years and I never experienced over billing in the past.

Skype seems fishy. I just joined, gave my CC number then it took me to the next page where it wanted info so that the bank could verify me. Why? They wanted the last 4 digits of SS, phone number on file with the bank, etc. Why? I exited the page. I deleted the Skype from my computer. Hope I don't get billed. Lots of complaints about fraud on Skype, something else to worry about.

My account was normally financed using GBP and one day I couldn't log in into my account. Found that my credit had been changed to Korean Won and whoever *** that was, bought an Asian subscription package and made lots of other calls. Complete bollocks. So I lost my credit and my time. Skype refuses to refund this.

I checked my online billing at my bank and there were fraudulent charges totaling $13.55 that were being withdrawn from my personal account. I do not use Skype. I have contacted my financial institution to dispute these charges.

I've been billed for unauthorized charges - $15.90 and $16.01. I never used Skype and never signed up for use. I have no idea why I've been charged. Since they don't have live customer help, I can't talk with anyone from the company. I've filed a fraud claim with my bank and closed the account. Meanwhile, my investigation shows Skype may be owned by PayPal.

I became unhappy with Skype's pay as you go calling services and stopped using the service for several months. Yesterday, I requested a refund of the remaining credit balance on my account there and they have refused to provide it. I have read their refund policy in detail and believe I am clearly eligible, but they have refused to do so. I have had a very long email exchange with various customer service representatives and they all keep repeating that "Skype does not issue partial credit refunds". I have found many instances online where they have done so in the past, and there is no language in their refund policy stating this. In fact, their policy says that I absolutely should get a pro-rated refund. They are denying my refund and claiming things that are totally contrary to their current policy. I have downloaded and recorded their policy as it stands today, and also have the lengthy email exchanges that I went through with them

i paid for a unlimited calls within Australia to any landline calls. I paid this last week for a 1 month subscription but one week later, I cant ring anyone saying my credits run out. It can't run out as it's a one month contract. I want my money rebated and I've deleted Skype from my computer once this is sorted out as this has happened three times already. I'm just getting ripped off. If nothing is done, I will go further with this.

In 2005, I had a stroke. I had just gotten Skype for maybe a month. At the same time, my computer and household got vandalized and I could not remember my Skype phone number, my user name, password, nothing. I asked them to help me then, and I asked them to help me several times since then and nothing has happened. In essence, they told me if I did not have a user name, Skype number and such, they could not help me. They are basically saying that they will not help handicapped people who lost their memory as far as password, etc. I was willing to give them my SS number, address and my home phone number, but that was not enough. I think Skype **. For that reason, I would not recommend them to anyone I know. How dare they? I asked for their help several times and each time they told me the same: I would have to have my Skype number, user name and password.

SKYPE allows easily to hack the account and change the credit card auto-refil option and make calls on your behalf. I have lost 100$ in just 6 hours.

The skype to go number that was assigned to me is a long distance number (613 area code). I am in ottawa (613 area code). Every time i called the "local" number, rogers charged me long distance fees. 81 dollars in total. I only found out when i got my bill at the end of the month. The number skype gave me is 613-9xx-xxx and my number is 613-xxx-xxxx. Rogers refuses to remove the long distance charges from my bill. They say it is skype's fault. Skype is still sitting on their hands. 81 dollars in long-distance fees I should not have paid for.

On 5/26/10 at 6:20am, I received an email stating a payment of $9.62 was made from my PayPal account which in turn took the money from my checking account. I didn't even know about Skype until I received the email. Never authorized anything with them and have no account. At 7:18am, I received an email saying the amount had been refunded, but the money is not in my PayPal account and I'm out $9.62 from my checking account. The email address to contact SKYPE is "no longer in use." I tried contracting them through the website, but you need an account. I have no account and never authorized any payment so cannot contact them. Guess I'll cancel my PayPal Account as I don't want anymore of my money being stolem from SKYPE or anyone else.

I purchased credit from Skype for two different Skype accounts and they were charged accurately. However, I was shocked to see a charge of $300. The total purchases were about $50. Now I have to go through a long process of disputing the charges with my credit card company while my money is tied up with Skype.

I cancelled service with Skype and attempted to request refund of Skype credit amount of $10.71 through billing at skype. I was notified by Skype billing (skype auto reply generated customer support ticket) that requests need to be made by requesting a customer support ticket through their website; however, no links are provided on their website to request a customer support ticket for this action. Further email inquiries to support are bounced back and also billing about refunds have gone unanswered.

On March 16th, my bank notified me of two charges of $10 and $18 made by Skype using my bank debit card via the Internet. I don't use Skype and don't know anyone who does. I had to get a new debit card and will file fraudulent check charges against them through my bank. I also plan to notify the Attorney General in my state. I am leery because Skype and PayPal are both owned by Google now. I rely on PayPal for secure payments but may have to question that.

On 1/13/10, they withdrew $10.00 from my account without my knowledge or permission and I don't even know who or what they are.

Skype made 5 unauthorized transactions through PayPal directed ACH out of my bank, each costing $25. I called PayPal to dispute the transactions, but they are hiding behind their policies and terms of service when dealing with electronically generated services. Skype is unreachable. Billing@skype.com was not reachable, 1/14/2010.

I suffered from overdraft fees over $125, time away from work, and fuel costs for going to bank to dispute the unauthorized transactions.

I set up an skype for credit acct. using my credit card with reaccuring billing on the 8th of the month. Two days later the took $10 from my acct but no credit was ever given the following day they took another $10.00 from my card causing an overdraft fee. of $30. My bank told me to discontinue the card because they had another issue with someone else with skype. I went online to try to contact them by phone and i was unsuccessful.I finally contacted someone via email. They told me they dont have any record of my purchases of skype additional credit and maybe it just has'nt posted yet,give it a day or soo it would most likely drop off. That did not happen, I still to this day have not received those credits and they are stealing $10.00 from me but now on a daily basis.

Oh yea I removed the re occuring feature from the account as well as deleted the credit card but it is still being used. They are taking $10.00 from my account on a daily basis as of the last few days but no credit shows on my sykpe account.

SKYPE has bean stealing from us. we had set our acount with skype with auto recharge. if ballance went below $2 they would automatically withdraw $10 from our bank account. before we started looking at our bank account online ,we would notice at the end of month when we get our bank stament that there were skype $10 charges we had no record of. at first i thought that maybe my wife forgot to tell me or that i forgot to write it down in our checkbook.

so i would just write it down and hope next month we remember.but next month same thing. i then decited to go ahead and set up so we could monitor our bank account online. that is when we saw skype withdrawals on our account not being credited on our skype account. i then blocked the auto recharge on our skype account and thought that now the stealing would stop, to my horra they continue to steal from our bank account. they just stole another $10 11/02/2009 i have tried to contact skype to resolve this problem, but have not got any responce.

Someone I know managed to break into my skype account and read all my previous chat histories. It is a huge invasion of privicy and he did this without knowing my password. Clearly there is a loop hole in skype security and I feel violated. This injustice has cause much disturbance and angst in my life.

I paid for $12 worth of Skype Skypeout credit. As of August 2009 I still had $9.14 of unused Skype credit left.

Feb 2009 I was sent an email that said I had to use my Skype Skypeout credit or loose it. I made a random SkypeOut call and used a few cents. 6 months later I got another email, the problem was that I had filtered all emails from phone companies to a folder and didn't see the Skype ultimatum email notice. I did see the final email that said I had 2 days left to use my Skype credit or loose it. My computer was having trouble and by the time I had reinstalled Skype it was past the 2 days and Skype took my credit. This was August 2009.

Wow! I didn't know a telephone company as large as Skype could just take your money. Wouldn't most telephone companies be required to send me back my money in the form of a check or credit me some way? Also, what kind of a telephone company has no way to call them? Amazing! If there is a phone number or email it is very hard to find.

The $9 isn't much, but if you multiply that by a million customers then it becomes a large amount.

I just spent an hour trying to find a contact email or phone number or any type of form to ask for my credit back from Skype and there is none that I can find.

All I would like is my $9.14 back from Skype, even in the form of a credit. I would still use Skype if they give me back my money. If I can't get back the Skype credit then I will not pay them any more money ever. I'm sure there are other Internet Telephone companies just as good as Skype that have published easy contact info.

This report was filed with our local police department. On July 22, 2009, Epoch.com deducted another $79.95 from our acccount.

June 14, 2009

Re: Credit Card Fraud by EPOCH.COM & SKYPE

My wife and I have a small checking account at the Credit Union. This account is used on a limited bases and unfortunately, I have not checked the statements or used the account lately.

I contacted EPOCH.COM about the charges and they advised the account was opened 10/15/2007. The charges are for an adult web site. The confirmation e-mail is lollingkent83@gmail and is not valid. The e-mail address is not mine and the IP address is available only to Law Enforcement. I have never signed up for an adult site.

I found several complaints listed on the Internet pertaining to EPOCH.COM and it's associate companies. There are very similar complaints listed on the Internet. I am requesting the Sheriff's Office conduct an investigation and prosecute.

I purchasesd a wireless headset from this company online through their skype website. they took my order, gave me a product, and when i had problems with it they will not provide any information. they ignore all emails, they say on their website that they are not the manufacture of the product so they are not responsible for it and that I have to contact the other party but they won't tell me who it is. It's not on the receipt, the package or the manual provided with the unit. it's a complete shell game working with these people. there are thousands of people with the same problem. Most are probably kids that buy online. It's a total rip off.

I was billed $59.50 which should not have been billed. I did not authorize this charge and due to your premature billing it has caused an over draft of which I have been debited $35.00 plus $5.00 per day until I cover it.

Skype does not provide a customer service number nor do they make it easy to get help online. No way to cancel or get help, just endless unrelated questions and answers. I'm surprised of SKYPE's billing tactics. One would think they'd send out a notice of intent prior to billing.

I have also filed a complaint with the Federal Trade Commission

I was billed $59.50 which should not have been billed. I did not authorize this charge and due to your premature billing it has caused an over draft of which I have been debited $35.00 plus $5.00 per day until I cover it.

send out a notice of intent prior to billing. I have also filed a complaint with the Federal Trade Commission

This is a message I hve recently sent to Skype. For some months I have been unable to access my number and contact list. When I open my account it shows a different name and a number somewhere in Europe. Nothing to do with me. I have sent many emails to [Skype] colleagues who supposedly deal with these problems. They either reply not addressing the problem or just dont reply. This situation has caused me a serious prejudice and I shall be taking this up with parent company: ebay. In the meantime [I want] my account is closed.

I have paid for a service I am unable to use and have had to resort to the public phone service which has cost 100s of extra $. I have lost an invaluable contact list built up over years. Clients are unable to contact me via my Skypein No.

How and to whom may I lodge a complaint against skype.com for their constant and consistent failure or refusal to answer phones or respond to email messages regarding difficulties using their service? Their website supplies only boilerplate FAQs in lieu of any actual form of customer service ant the problem I have had - since December of 2008 - does not fall into any of the limited categories on their so-called help page. Specifically, each time that I have attempted to buy 'credit' for their service, I get an ambiguous error message that says I have either entered my debit card information incorrectly or there are insufficient funds in my bank account, although neither explanation is either true or correct. I appreciate any aid with which your organization may be forthcoming.

As a direct result of no customer service at all from skype dot com, I have been unable to connect to or fulfill my obligations as a host on blog talk radio - my failure to air scheduled programs due to skype's failure to contact me regarding my literally dozens of requests for them to do so has damaged my reputation and called my credibility into question

I bought a $10 credit card from Walmart and Skype insists that it not the value although it is clearly printed on the card. They say I have the correct access number but will not give me access to their service because, they say, the value is wrong. I want my ten bucks back.