Complain about a product or service

Simply Wireless

William of Lauderhill, FL June 29, 2009

My experience with Simply Wireless and subsequently T-Mobile have been horible and borderline fraudelent. I purchased a new Blackberry Pearl from Simply Wireless in December of 2006, and signed a contract that talked about changes in the contract. Now these changes were not specific and were very broad, so I asked the person I was purchasing the phone and plan from "does this mean if I change anything in the plan I will be charged this fee?". Now the fee was I believe 300 and had he been honest I would have clearly abided by the contract but as any "good" salesman, he straight up lied to me and said "no, they (meaning tmobile) just don't want you cutting the contract early because they pay us (simply wireless) a fee up front for selling the plans".

So not being a lawyer but knowing that it is illegal for him to lie about a contract, I accepted his explanation and finished purchasing the phone and plan for tmobile. Well a few months in to my phone plan, some of my friends and family that I spoke with conveyed to me they heard a strange noise on their end of the phone. So I contacted Tmobile and asked them if they could look in to the problem, and we did the normal reseating of the sim card, powering up and down the phone a few times, etc. and nothing seemed to work. So then Tmobile had me send in the phone and sent me a replacement phone, again nothing changed about the noise. Now I am an electronics technicaian by trade so I understand somewhat better than most what is going on in electronics, and I realized that there was some interference or overlap of electronic signals. Now I had a package deal that included the internet service from tmobile, and realizing that I for one did not use it nearly enough, and for two that it could be the reason for the strange noise people were hearing on their end of the phone conversations, decided to look in to cancelling the service.

Not my entire plan mind you, but just the internet service on my plan, which is a 10 a month service, not something I had to cancel because it was financially burdening. So by this time we are about 4 to 5 months in to the plan, and remember that contract, well it is a 6 month contract, so I really only had 2 months or less and I would have been free and clear of the contract. So I contact Tmobile and discussed with them what would happen if I stopped the internet service, I even mentioned word for word about the contract I had from Simply Wireless and said "Will me canceling this service effect this contract in anyway?", and just like the wonderful saleperson I got another lie. He said "this will not effect any contract you have with Tmobile", which is true but my question is "Will it effect this other contract?". Again he says "It will not effect anything you have with tmobile", but low and behold about 6 months later I start getting these letters saying that I owed money for breach of contract to "Simply Wireless". Well wait a minute I thought, if the guy from Simply Wireless said that if I canceled a service it wouldn't matter, and the guy from Tmobile said that it didn't change anything on Tmobile side, then where is the breach of contract. So then I realized I had been duped by a company that's only mission in life is to screw hardworking people out of their money.

I even asked both parties if I payed the money for the service again would it change anything and they of course said no, so I said well I made a mistake of trusting that people working for both companies knew what they were talking about when asked specific questions, but I am not paying you (simply wireless) 300 because your people lied to me. They said well then we will have to send you in to collections, and that's what I just found out they have done, after almost 2 years. The sad part is, is that I am a veteran and put my life on the line so people like the ones who run simply wireless and the ones who work there can screw me over. Now I am almost ready to buy a house and I have really good credit and suddenly I have a blemish on my credit record because of this vile company. I am sure the people at Simply Wireless can sleep soundly at night after screwing people over but I can't stand the thought of it, so I am looking for a way to stop them and all of their shareholders and owners from ever having a business again.

Bettyanne of Jacksonville, NC April 1, 2009

I purchased a blackberry on 3/28/09 from a kiowsk at Jacksonville NC mall. I explained that I was a disabled senior and I wasn't sure a blackberry would work for me. I was told no problem I could bring it back. I took said blackberry home and found it impossible to figure out. I was sold about 155 worth of products including the phone and assessories.

In less than 24 hours I retured the blackberry to get a different phone and was told they were keeping approximately 50. They could not take back the bluetooth that was part of the package, they were charging me a 35 restocking fee. In addition, they would not help me figure out how to stop the importing of my phone number from Time Warner Cable. I said you never told me about a 35 restocking fee or that I could not take back the bluetooth. I was told they just found out about it as I was returning the products.

NOW I AM MAD so I said forget it, I want nothing. That cost me 50. I finally looked at the receipt. The only place the 35 is mentioned is in very fine print at the bottom of the receipt (how did they not know as they claimed??). Did I mentioned I am a disabled citizen. I asked for a phone number and not only did they give me Alltel's number who can not help me. They don't seem to have a corporate number that I can find. Very frustrating and I am not at all sure what to do about it.

I am out 50 (did I mention I am on disability and am a senior). It is emotionally upsetting. I have been depressed every since.

Sebastion of Virginia Beach, VA March 21, 2009

I purchased a phone from a kiosk at pembroke mall named simply wireless. I arrived there and asked the employee if they had any phones under 40. He took out two phones from under the counter and said one was 30. I thought that was a great deal and asked to purchase it. At no point was I informed that I had to co-purchase a plan with the phone. He handed me the Razr box with phone inside long before he even rung me up for it. He asked me if he should get me a sim card but I said I don't need one because I have one already.

Then he told me to sign the electronic pad. On the electronic pad was an empty box and a line. I asked what I am signing for and he said sign to show you got the phone. At that very moment he lied to me. I recieved a letter from the simply wireless collections department saying I breached their contract by cancelling a plan and now I owe them 400. When I called them concerning this defending myself they decided to argue and bicker with me and say I did sign a contract. When I asked to see the contract it had my electronic signiture on it. At no time in the point of sale was I aware there was even a contract. I went in there just to buy a phone and that's all! In order for him to sign me up for a contract he would've had to show me my plan options and let me choose if I even wanted a plan.

About a month later I received a bill from t-mobile around this time for this mysterious plan. I cancelled it so they wouldn't charge me for a plan I haven't used once. I wasn't even aware there was another number activated in my name. I already have a plan with t-mobile, I didn't need another one so I never would've agreed to this.

I'm paying this 400 charge simply because I don't want it to affect my credit score but I don't agree with it. They committed fraud.

I inconveiniently paid over 400 dollars, including other fees. At the time I had a budget for a 30 phone because that's what I could afford. The phone didn't even last. The speaker gave out and stopped completely working. And around the same time the battery expanded and damaged my phone. I went back to return it but they rudely turned me away.

Danielle of Colonial Heights, VA February 8, 2009

i opened a new account for my daughter on january 31 2009 for my daughter. just so happening my daughter's grandma got her a phone on her plan so i brought the phone that i payed for back because it was no since in having two cell phones.

i came in to the store that i purchased from whitch is 230 southpark circle colonial heigts, va. mr. derrick whitfield the store manager ask what can he do for me today i said i don't need this phone because my daughter got another one.he then said all i'm tring to do is get money back. i think that was so rude and unprofessional for a manager to say because i didn't need to keep the phone.it was within my 15 days of returning policy.so there shouldn't have been a problem at all. but mr. whitfield don't have to worry about me ever returning to his store.

Mary of Bel Air, MD February 2, 2009

Summary: FCC Complaint re T-Mobile regarding 3rd Party Seller, Simply Wireless Charges I have been working in good faith to clear a 3rd party, Simply Wireless cancellation charge (their commission) for a T-Mobile phone line, which Simply Wireless has referred to a collection agency. I have been unsuccessful and therefore seek assistance from the FCC per advice from the Maryland Attorney Generals Office and attorneys preparing a Class Action Suit against T-Mobile. My credit record is excellent, I upheld my contractual agreements with both companies, and I have exhausted all known options to expose the error and clear the charge. In summary, T-Mobile failed to execute my phone request to cancel the phone line after activating a replacement line (required by T-Mobile for an upgraded device)-- all conducted within the 14 day buyers remorse period as set forth by 3rd party seller Simply Wireless.

T-Mobile acknowledged the error and credited my account of all charges and fees related to early cancellation and confirmed to Simply Wireless that the phone was not used after day 8 of the 14 day period (August 27th, 2007). The issue has not been resolved Simply Wireless, however, who charged a 400 cancellation fee for failure to cancel the line with T-Mobile?. Simply Wireless has forwarded my case to a collection agency where the cancellation fee has been escalated to approximately 600.

After many telephone conversations with representatives at both companies, I understand how this happened and who was responsible. Both T-Mobile and Simply Wireless representatives offered confusing, vague, conflicting information to me, placing the responsibility on the other party, claiming no connection between the organizations.

 I have acted appropriately and abided by all contractual agreements. I returned the device and instructed T-Mobile to cancel the old service when the new service was activated August 27, 2007. I contacted T-Mobile immediately upon discovering the double billing error after my return to the United States on December 1st 2007. T-Mobile acknowledged their error and credited all erroneous charges and fees. Their actions have resulted in subsequent charges from 3rd party seller Simply Wireless, who has given my case to a Collection Agency and has told at least two T-Mobile representatives this issue is non negotiable?. December, 2008: Filed FCC Complaint.

Thao of Silver Spring, MD December 1, 2008

I was former employee at Simply Wireless since i been hired with this company I been hearing and seen a lot of thing about what this company does to innocent people Simply Wirless the worest place i ever worked those people don't care about customers just wanna us to sell sell On my last day working at Simply Wireless was this late 80's couple gets phone family plan company promised to the husband as vietnam veteran they will give them 59.99 1000 min family share plan this sweet old couple bought phone left the store after the first month this couple had there bill off 250 this couple came back to store with there bill and phone arguing for hours finally the District Manager told them that was the company is fault and tood the phone back and promising them that they will taking care of it too after 4 months later this old couple gets collection from T - Mobile 950 cause Simply Wirless giving them wrong plan plus simply wirless took the phone back and i don't know they canel it or some one used the phone .

This sweet old couple are retired now this couple called corporate office they been told Simply Wireless never promised them and that District Manager left the company so this sweet old couple has sent to collection agency i don't suggest people get phone or even flyer from company called Simply Wirless Inc not even they do such this thing they even do to there own employer to I left this company with out get me another one cause can't stand what they do to customers i rather be dish washer working to Simply Wireless Now i left this fraud company Now I am working for Verizon Wirless i am happy with them they do honest thing I LOVE IT pople pls get Verizon

Kim of Washington, DC August 19, 2008

I purchased a Nextel phone on Black Friday, November 25, 2005 from the SIMPLY WIRELESS Kiosk at St. Charles Towne Center at 11110 Mall Circle in Waldorf, Md. 20603. I was told by kiosk rep. that I could upgrade the phone with the line that I had. I got home and NEXTEL said that I could not. I returned the phone to the kiosk on the next day Saturday, November 26, 2005. No minutes had been used and I not even given the number out.

A couple of months went by and I was upgrading one of the three phones that I had on my NEXTEL account. I was told that I had four phones instead of three I cancelled that line and was told that they could not give me any information on the phone. I wanted to see who had been using the phone. I never received a bill from NEXTEL regarding that phone service. I have all NEXTEL bills and there is no reference to that telephone number. I received a collection notice for the first in June 2008.

I contacted SIMPLY WIRELESS who is being represented by UNITED FINANCIAL SERVICES (UFS) to collect the debt. I contacted my bank and received my statement that clearly shows that my account was credited the amount of the purchase of the phone. I sent UFS the bank information on or about 6/11/08 to research. I had to call them on 8/19/08 to check on the status of the investigation. I was told that I owed unless I had the return receipt. I was asked did I want to make payment arrangements.

I never used the phone or gave the number out. I don't feel that I should have to pay a almost 900.00 cell phone bill. I have always had my original cell phone with NEXTEL for more than 15 years. I believe someone at the kiosk continued to use the cell phone or they resold the phone to another customer activated.

Eric of Elizabeth City, NC August 19, 2008

On May 19th, 2008 my wife and I made the mistake of walking into the Greenbrier Mall, in Chesapeake, VA. looking for new phones and service. We stopped at several stores, but ended up stopping last at the Simply Wireless Kiosk. After their sales pitch, we thought we were getting a good deal. We felt confident in the fact that they offered the 14 Day buyers remorse period and decided to buy from them.

We bought 2 phones on what was supposed to be a family plan, one was a Blackberry and the other was a Motorola. We spent approximately 315.00 on the phones after rebates and agreed to 1000 minutes a month, my faves 10 and unlimited nights and weekends with a T-Mobile service plan for 96.46 a month.

After day 2 of having the phones, my wife and i decided to add Mobile to Mobile to the lines so we called T-Mobile to do so. When we did this, we found out that our actual monthly bill was somewhere around 135 a month, not the 96.46 a month that we were sold on. If we would have added the Mobile to Mobile, it would have been about 150 a month. T-Mobile refused to honor what Simply Wireless sold us so we decided to take Simply Wireless up on their 14 day Guarantee, since we still have 11 days left, right?

So, day 3, May 22nd 2008, we take the phones back, claiming the problem with the payment, they could not correct the payment issue, so we asked for cancelation and refund of the 315.00 that we paid. That money was refunded and the phones were supposed to be turned off and service canceled. Good to go right? WRONG!! 1 month later, we received a bill for service from T-mobile. We called them and explained the service had been canceled within the 14 days, they were supposed to have corrected the issue then. The following month, we receive another bill for service, we called again and explained the circumstances again, supposed to have been corrected. This time, it appears to have been corrected, because out of the blue, Simply Wireless charges my debit card for 350.00 for a cancelation fee that they put a hold on my debit card for when we originally bought the phones. This hold by the way, was supposed to have been removed when i brought in the phones for cancelation.

Well we find out that someone from Simply Wireless has kept our lines open, instead of canceling service. There were even calls made on the line to numbers i have never even seen before, days after we canceled. So, Simply Wireless did not cancel it when we brought them in. It appears to have actually been canceled the last time we spoke to T-Mobile.

So when we called Simply Wireless, they refused to refund the cash, siting a breach of contract on my behalf. When, in actuallity, they did not honor the 14 day gaurantee. I was well with in the time frame and have bank statements to prove it. I've had no phones from this company since May 22nd, 2008, when it was supposed to have been canceled.

From what i am reading from others on the net is, this appears to be a common practice for Simply Wireless. And this should not be allowed to continue. On top of that, when we did talk to Simply Wireless HQ's about this, they were so rude and uncompassionate, that they literally had my wife in tears, nearly having an anxiety attack. When my wife asked them, How am I supposed to get diapers and formula for our new born if you refuse to refund this mistake on YOUR part, the representitive responded, Not my problem maam.

So, I refuse to just lay down and take this. I'm a service member and we heavily rely on my paycheck to survive week to week. I started with my bank's fraud department, next was here, next will be the FTC, followed by the BBB and Small Claims.

We are a military family, surviving week to week on my paycheck. This has caused a huge amount of distress for my families finances this month and will continue into the next. We have 2 children, one being a 4 month old that we have to buy formula, food and diapers for. Formula and Diapers are extremely expensive and we get no assistance from local or government agencies.

Christopher of Alexandria, VA May 12, 2008

I purchased a sidekick phone from Simply Wireless kiosk in Springfield VA on 11/26/2007, on 12/03/07 I exchanged it for a deluxe sidekick which was an additional 52.50 to make my total 262.49 I returned this on 12/09/2007 (14days), I called Tmobile and deactivated my service this same day, the service rep let me speak with Tmobile to do this, I was asked why I wanted to cancel service and responded that I did not like the reception and the representative from Tmobile said she cancelled my service.

Next the representative (Jawid)of Simply wireless processed my equipment return, he gave me an reciept showing 209.99, I responded that the refund amount was incorrect and should be 262.49 missing the additional amount &52.50 charge on 12/03/2007 for the deluxe model, he replied, they got confused and he would get it fixed and he could not reach some office to get it corrected so I returned the next day with all my receipts to get my refund and this did not happen it took me four different visits and a couple of phone calls to get my &52.50 which I finally recieved 2/4/2008. I do not know if this incorrect refund amount caused TMobile to continue to bill me which I had to contact on multiple occasions to dispute, finally on 2/1/2008, TMobile representative Laura F entered memo stating consumer returned phone on 12/09/07 verified by Dale (Simply Wireless) and his date for our service is 11/26/2007 - 12/09/2007 (14days) she also adjusted the incorrect bills, removed the activation charges.

Now on 05/01/2008 I received a letter from Simply Wireless stating I owe them 220.00 for not abiding by their contract and that I had service with Tmobile 11/26/2007 - 2/01/2008 (67days), I sent them an email stating that I had in fact abided by the terms of the contract, I received no reply, I then sent an 2nd email and received a reply:

Our records shows that you activated your phone on 11/26/08 and deactivated your SideKick Unlimited plan on 2/1/08. Your phone was on service for 67 days before the plan was taken off. So, if you returned the phone but didnt deactivate the service before the remorse period. (14 days) Then youre still liable for the fee. Please give me a call on my line below if you have any other questions or concerns.

I called and explained how TMobile recognized that my period of service was 11/26/2007 - 12/09/2007 and honored it by not charging me for any period beyond 12/09/2007 or any early termination fee and credited my activation fee, I also told him that I could fax him a bill from Tmobile showing my period on service, he said he would not accept this and that I would have to get a letter from Tmobile with that information. I contacted Tmobile for this information but received a fax number Customer Relations unit would have to provide this information, so I awaiting the results of this. Its obvious that Simply Wireless wants to have it their way, he does not even know the date as he stated in his letter 11/26/2008 which is future dated, should be 11/26/2007 which shows a pattern how Simply Wireless seems to make many mistakes but want admit to them. I believe Simply wireless or some person should have something reported to their credit since it took over 2 months to receive my correct refund.

I am a Marine veteran, which I have some stress related issues at this time and really dont need this hassel especially since I went to alot just to get it corrected. The treat of putting this on my credit has upset me and would do great damage with me appling for loans for my son who is graduating this June and needs to attend college, The phone call to the man who denied my request to speak with a manager/supervisor is upsetting to say the least.

Heather of Hubert, NC May 2, 2008

My husband and I purchased two phones along with service with Alltel as our provider but thru the Simply Wireless kiosk in the mall back in late November. There were several things over the course of the past few months that we have found to not be accurate as to what we were explained from our saleswomen to the acutal Alltel policy. However, we dealt with it and made verbal complaints to Alltel.

However, yesterday I was cking my checking account balance online like I do regularly and found that 800 was pending a transaction to Simply Wireless. I could not get my bank to stop payment even though this was an unauthorized transaction, they explained that I had to file a dispute (which Im in the process of)and have Simply Wireless agree to release the funds (CAN U BELIEVE THAT!!).

I contacted Simply Wireless and asked what this was all about and they explained that Alltel suspended my service and pursuant to my contract they (Alltel) authorized Simply Wireless to debt my checking account these fees (400 per phone). My service had never been suspended! I contacted Alltel several times and every representative that I spoke with said Alltel never authorized any transactions and that they wouldnt fax Simply Wireless any information of the sort and relayed to me that I needed to file a criminal suit. I filed a police report yesterday and will be closing that cking account today. When I made the report to my local Sheriff's department, the officer explained that he had several complaints regarding Simply Wireless and suggested I file a civil suit. He also referred me to this site.

I'm currently out 800 until I finish filing this dispute claim or go to small claims. I also have had to cease all transactions thru this account b/c we are afraid they will debt it again and my bank will not help me stop them!

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