Simply Wireless

The employees were kind of misleading. Added the call phantom lines which were extra lines to get phones at a discount price. Found that out afterwards the hard way. Now they had my wife's debit card on file and charged her $600 because I had the 2 added lines dropped and their store policy says they can do it. I found that out afterwards also which over drafted the account. Either it stays that way or I have to return phones which were $800.

Dear Simply Wireless:

I have been trying to contact you regarding an erroneous letter I received from Recovery Partners, LLC a collection agency client of yours. On June 14, 2011 Isaac, Sprint customer service agent (by phone) and a Sprint City Place Inline Store employee located at 8661 Coleville Road, Silver Spring, MD 20910 (I was in person at the office) has tried to contact the Simply Wireless at your corporate office number 888-449-8484 with no success to dispute this erroneous and irresponsible collection claim of $320.00 for a Simply Wireless device I don't own.

The wireless number 410-xxx-xxxx was canceled in March 2010 at the City Place Inline Store and the device SPRINT-CDMA SANYO MM-7500 was returned. This was over a year ago and there are no fees associated with this account. Therefore, I request that Simply Wireless delete this erroneous claim with Recovery Partners, LLC account number #:619158 and former account Simply Wireless number 016CUST00050002083 from your respective files. Furthermore I request that Simply Wireless make certain that there is no negative reference of this Simply Wireless claim reported to the any of the Credit Bureaus. I further request that you send a letter stipulating those facts to me, Barbara King 10759 McGregor Drive, Columbia, MD 21044.

It is so very disconcerting that neither the Sprint agents nor I could reach a person to discuss this issue with in these pass 2 business days. I say Shame on Simply Wireless for such shabby customer service, you have no problem presenting me with an erroneous bill or that I have to send valuable work time to appear in person and spend countless hours on the phone to resolve an erroneous claim which can ruin my credit report. I reiterate Simply Wireless needs to make sure that there is no reference of this erroneous bill on my credit report. I find this to be a fraudulent claim on the part of Simply Wireless and very distressing situation for me. I want this matter immediately rectified and my record cleared.

Your immediate attention to this request is appreciated.

I am T-Mobile customer and decided to add my son to my plan in 2009. We went to the nearest T-Mobile office in White Oak, MD, which was Simply Wireless to buy the cell phone and add a new line to my plan. Two months or so later, I received a message from Simply Wireless that I changed the plan, therefore I have to pay a premature/early change fees. I was confused and called T-mobile to find out what was going on. T-Mobile checked my account and concluded there was no change in the plan.

I called Simply Wireless to get clarification about the message they sent me. The person I spoke with was very vague on what Simply Wireless was calling change in the plan. We have made no change to our plan, we are still using T-Mobile and using the same phone we bought from Simply Wireless so I don't know what they were talking about. Later, I received another mail threatening to send my file to collection if I don't pay before the due date. Later, I started receiving letters from United Financial Service. I called T-Mobile again and they reassured me that everything was okay with my plan and that I don't owe them anything.

My surprise came this November when I checked my credit report and found that United Financial Service has sent this collection to credit report service. It's just unacceptable that they can deliberately choose to damage my record and reputation by sending illegal and false information to credit report bureaus.

Consumers beware of the fraud being perpetrated by the T-Mobile distributor that calls itself Simply Wireless.

Two years ago, I walked into a T-Mobile booth at the Francis Scott Key Mall in Frederick, MD and got a phone upgrade per the T-Mobile plan. The booth was run by Simply Wireless. I had been a T-Mobile customer for over 10 years, and especially in the last five years experienced a severe degradation of services. In October last year, I switched to Verizon and cancelled my T-Mobile service. I paid T-Mobile the required cancellation fees and settled my bill (so I thought).

Now almost one year later, I received a collection notice sent by Simply Wireless in connection with my T-Mobile service. I called T-Mobile and they told me that I don't owe anything, that my bill is settled in full, and that T-Mobile has never filed any action with a credit agency regarding my bill. I subsequently spoke to T-Mobile's Risk Management office and they made the rather cryptic statement that T-Mobile is not responsible for the actions of their distributors. If one were to go to the website of Simply Wireless, they advertise themselves as the largest distributor of T-Mobile in the country. It's a funny thing that T-Mobile is not responsible for the actions of Simply Wireless, which is is trying to collect on my T-Mobile account. In other words, T-Mobile is saying that they are not responsible for their agent's actions. I am going to file an FCC complaint against T-Mobile shortly.

I purchased a new phone, a car charger and a bluetooth at this store on November 22, 2008. I was asked if I wanted a leather pouch for the new phone. I said no and the salesman replied that it was "free". So I said, "Ok, free is good". After all the paper work was done and the bill was paid I went home. Looking over the charges I realized that I had been charged $19.99 plus tax for this leather pouch. I went back to the Kiosk several days later to complain and was told the charge would be taken off my T-Mobile bill.

This never happened, so I called T-Mobile and of course they have no affiliation with Simply Wireless although Simply Wireless led me to believe otherwise. On February 27, 2009, I brought the pouch back to the kiosk and said I wanted my money back. I received a receipt for $26.49 (not sure why this amount) and was told I would receive this amount in the mail.I still have this receipt as well as original purchase receipt. I left the pouch at the Kiosk saying I have no use for it. To date I have received nothing from Simply Wireless. I was lied to and scammed.

I just had my credit report reviewed and found something that I did not make since to me, I purchase a Blackberry phone at this site, and the salesperson said it was through Tmobile so I am under the information that I have service through Tmobile. We went over the contract as he highlighted all the important area that I should know. So I was told if I cancel this Tmobile service that I would have to pay a fee. I still have my Tmobile service now for four years, but I upgraded my phone and added other lines from another carrier, but I still have Tmobile as my phone services.

This Simply Wireless with some under minded bogus charges of $323 on my credit report. What is this, I still have this service of Tmobile and they want me to pay as if I breached a contract with them? They never explain anything on this matter. And so now I have my attorneys getting ready to handle the act. I will write a letter of dispute first and if I don't see results I will take further action.

I added a line to my Tmobile account at the above location. The store front said Tmobile in big letters. I had no idea that Simply Wireless was the actual business. No one in the store indicated that they were employees of Simply Wireless. I bought the phone on Jan 19, 2008 and returned it on Feb 6, 2008 which was less than 30 days. Last summer, I received a letter from a collection agency stating that I had to pay for early termination fee for my Tmobile which was actually the Simply Wireless account. So to save my credit, I paid $319.00. A week or so ago, I received a letter from another collection agency stating that I had to pay $226.00 for the same phone because I have an early termination fee from Tmobile. So between Simply Wireless who hides behind the Tmobile brand, I have to pay $545 in early termination fees for the same phone and same number even though I cancel the contract within 30 days.

Bought 2 phones and T mobile contract after looking at maps for coverage and being told that yes our area was pretty well covered. It was not, didn't get signal in several places I expected and needed to, so after a week took phones back. Called T mobile to cancel and was well within the 14 day limit for cancellations. Have spent last three months fighting with T mobile who keeps trying to charge us for service into September (when we took phones back and had them disconnected June 16th.)

Now getting bills from Simply Wireless for $400. for breach of contract when the guy at the kiosk said we were ok to go, owed no money and he'd take care of it. Simply needed a reason as to why we were cancelling, which I gave.

Don't know what to do but refuse to pay this bill and am looking for proper governement authority to complain to. Can't believe this is how anyone that big does business. I'll never do business with them again and will warn all my friends.

I signed a contract with this company for two phones with the understanding that I could return these phones and cancel the service within two weeks. I went to the kiosk on day 10 to return the phones and was told that they wouldn't accept them because they looked "used". I cancelled the service anyone and was slapped with a $570 penalty for each phone because I didn't return the phone on time......even though I did but they wouldn't accept them. I've tried contacting management, writing the corporate office, etc. and have not gotten a single response.

I purchased and agreed to a contract to at&t through simply wireless, I made this transaction while in training at Fort Jackson, SC. Upon compleation of my military training there I moved back home and simply changed my phone number so my family would not have to call long distance to speak to me any longer. I was told by the customer service rep that there would be no problem with changing my number, and no cancellation fee. Due to the fact that i didnt cancel anything i simply changed my phone number. Now three years later im recieving a collections notice for four hundred somthing dollars saying i canceled my plan with them and this is my cancelation fee that i have been charged.

When I signed up and ported 2 lines, they assured me that in my area I would have "3 bars" of signal strength. Instead, I had NO bars. I could barely text, and voice calls at home and at work either couldn't get through or were dropped. I complained and they said "they would look into it. Several weeks later, well past their 14-day trial period, I was notified that they were going to be up-grading the towers in my area, but did know know when or how soon. They gave no consideration as to how they miss-led me, or that I virtually cut off from the world when I was at home and at work.

They showed me where I signed their terms and conditions, but I know I was not given enough time to read them at time of purchase. I spoke with numerous supervisors and they "understood" but there was nothing they could do. Now they want to take the credit card that I used to make the initial purchase, that they kept on file, and charge my account $400. There is no discussion with these people..everything is black and white and no one gets out of their agreements early. Where I work, keeping credit card numbers on file is grounds for dismissal. What's going on here?

The matter at hand began during the summer of 2005 when Melissa Doperalski entered a contract with Simply Wireless and Cingular, in which said contract stated that Melissa would receive two razor phones for no monies in exchange for entering into a two year contract with Cingular, with Simply Wireless as the third party contractor gaining a portion of the Cingular contract proceeds as a contracted finders fee.

Simply Wireless was to port two numbers from Melissa and Mark previous cell phone provider (Sprint) to the two new razor phones provided by Simply Wireless and under contract with Cingular. Simply Wireless failed to port the numbers correctly and as a result the phones failed to work. Melissa contacted Simply Wireless regarding said problem. Simply Wireless responded by telling Melissa to just wait a few more days to see if the numbers would come through and recommended to contact Cingular. Melissa then contacted Cingular to report the issue. Cingular looked into the issue and discovered that Simply Wireless had failed to port the numbers correctly and by doing so the numbers to be ported became unavailable. Melissa asked Cingular what could be done to resolve the situation.

Cingular stated that since Simply Wireless had failed to port the numbers correctly that the only thing they could do to rectify the problem was to assign new numbers to the phones. Cingular assigned two new numbers to the two razor phones. The phones worked fine from that point on and Melissa and Mark continue to use Cingular/ATT to this day with a spotless record of payment and no issues since Simply Wireless [also noted in phone conversations with Thomas - below mentioned]. Records of these events and details were documented by Cingular/ATT and can be released by court ordered subpoena if this case needs to be taken to court.

Simply Wireless then accused Melissa of breaking her contract with them stating that changing the numbers was a breach of contract. Melissa explained why new numbers were assigned to the phones and that essentially Simply Wireless had directed her to contact Cingular for assistance; however, Simply Wireless insisted that the contract was breached and charged Melissa's credit card $800 dollars in fines and penalties. Simply Wireless became very unresponsive regarding said issue and stated that Cingular handled the situation incorrectly and now Simply Wireless was out a commission. As a result Melissa was then responsible for the lost funds. Melissa contacted Cingular regarding the matter and Cingular agreed that Simply Wireless was the party who had breached the contract with not only Cingular but with Melissa as well the moment they incorrectly ported (or failed to port) the assigned phone numbers rendering those number dysfunctional. Melissa and Cingular worked with the credit card company to have the $800 in charges removed from the account. Simply Wireless fought the motion but lost the dispute.

Simply Wireless eventually agreed that the issue was between them and Cingular and agreed to drop the fees against us. Despite Simply Wireless stating the ordeal between Melissa and Simply Wireless was over; much to Melissa's surprise Simply Wireless assigned her account to a collections agency, United Financial, in 2006 claiming that Melissa owed them $800 dollars plus interest. United Financial reported the account to the credit bureaus. The collection agency report was not relayed to Melissa NOR was any further contact between Melissa and Simply Wireless made following the agreement Melissa and Simply Wireless made on behalf of dropping fees and Simply Wireless working with Cingular. The issue was only discovered, during a credit check on July 31, 2009. [Let it be noted that Melissa's address and cell phone number (new ones assigned and relayed to Simply Wireless) had not changed since the dispute in 2005.]

Later on July 31, 2009, as I stated above, I spoke with Stacy, a manager at Simply Wireless regarding the situation. Stacy stated that they had sold the account to United Financial and that it no longer belonged to Simply Wireless. According to Stacy's records, Simply Wireless followed up with Cingular and Melissa's credit card company following Melissa's last discussion with Simply Wireless and lost the dispute as noted above.

As a results since Simply Wireless could not get Cingular to cover the charges, the charges were put back on Melissa via United Financial. [Again as a side note, no attempt was made to discuss this with Melissa and as noted, the last conversation Melissa had with them was in 2005 - collections was brought in at a later date in 2006.] Stacy advised that I call United Financial and resolve the dispute with them. I called United Financial on July 31, 2009, and spoke with an associate regarding the issue.

The associate stated that Simply wireless misdirected me and that Simply Wireless stills owns the account and that all disputes would should be taken up with Simply Wireless. The associate at United Financial stated that Simply Wireless most likely said they sold the account to get me off the phone. The associated at United Financial also felt that I should know that Simply Wireless sent an email to United Financial moments prior to my call to United Financial. The email that was sent to United Financial by Simply Wireless stated that that someone might call United Financial claiming that the outstanding debt was not legitimate. The email went on to state that the caller was not being truthful and that the debt was legitimate.

I called Simply Wireless back to speak with the manager by the name of Stacy once more knowing this new information; however, she was no longer available for comment.

That night Melissa contacted Cingular/ATT and filled them in on the matter. Melissa spoke with a manager by the name of Thomas. Cingular/ATT was incredibly helpful and stated once again that they agreed that Simply Wireless was the party whom breached the contract. Cingular/ATT stated they had full documentation of the whole chain of events from the summer of 2005 and that they would be glad to share them with Melissa; however, by law she would need to obtain a court ordered subpoena to have them released. Cingular/ATT stated that they would support Melissa's claims and readily provide statements and documentation provided a subpoena authorized such action. [Thomas] stated that he was available and willing to corroborate this conversation and that he could be contacted by calling Customer Care at 1.800.331.0500 - ask to speak to [Thomas], associate number TC1028.

The Cingular/ATT records indicate Simply Wireless breached the contract with Melissa as well as with Cingular/ATT by not porting the assigned phone numbers correctly rendering the phone numbers dysfunctional. The Cingular/ATT records go on to note that the only solution to the issue caused by Simply Wireless's mistake was to assign functional numbers to the phones.

Melissa expects that in light of this evidence that Simply Wireless will rectify this situation by 5 PM on Wednesday, August 5, 2009. Melissa also expects Simply Wireless to remove the debt claim with United Financial and reverse date it to when the original dispute occurred in 2005. Melissa also expects an apology from Simply Wireless for slandering her name without legitimacy to both the credit bureaus and United Financial insinuating that it was Melissa that breached a contract as well as insinuating that Melissa is untruthful. Melissa also expects an apology from Simply Wireless for the many inconveniences caused by the loss of her phone number.

If Simply Wireless cannot rectify this situation by 5 PM on Wednesday, August 5, 2009 a court ordered subpoena will be used to release the Cingular/ATT documentation of this matter to be used against Simply Wireless in a court of law.

I never came back to smilpy wireless i called my friend that works a wal-mart and she said just get a phone their because you get a free gift when you open a new account at walmart i said ok went their and got my 3rd line open on december 22,2008 with t-moble.I call t-moble to tell them about the account with smilpy wireless t-moble said not a problem close the account and gave me anew number ask did i get a phone i said no. I t-moble i did not take any thing form smilpy wirless because did not have any id at the time i was at the mall.

Months later i start getting letters form collection agency saying i owe them $290 dollars for a phone i told them i never got a phone form smilpy wireless. So i went to the mall to find out about this phone that i never got Sagar playing games telling me he will get to the bottom of 3 months later still being called by collecters. Looked a my credit report and it's on all of my reports. It is frud because i never got a phone or any paper work on these phone never had id on any thing you can't even go into contract with out no who you are dealing with the contract was not good with out id showing who i was.

When is something going to be done about simply wireless? They coerce people into purchasing plans and phones on the behalf of wireless providers that the provider will not honor? Consumers have been left with phones that do not work plans that have had to be changed and not only is Simply Wireless charging an early termination fee but the wireless provider is as well. I have read pages and pages of these scrupulous dealings of Simply Wireless and nothing has been done. Entries remain on my credit report even to this day from Simply Wireless despite the fact the contract they sold was refused to be honored by AT & T.

I contacted Simply Wireless with a dispute and the representative emailed my entire name and social security number to everyone that was on a distribution e-mail list. I have been complaining every since. Again nothing has happened. This has been an on going nightmare. Are you going to wait until someone buys a house and car, boat, and God knows what else with my name and social before this company is shut down? What are you going to do?

As a result I have been denied a mortgage, have had to accept triple interests rates if approved at all. And my name and social is in the hands of everyone on a distribution list. I want them removed from my credit report and sued for their scrupulous dealings I have suffered far too long

My experience with Simply Wireless and subsequently T-Mobile have been horible and borderline fraudelent. I purchased a new Blackberry Pearl from Simply Wireless in December of 2006, and signed a contract that talked about changes in the contract. Now these changes were not specific and were very broad, so I asked the person I was purchasing the phone and plan from "does this mean if I change anything in the plan I will be charged this fee?". Now the fee was I believe $300 and had he been honest I would have clearly abided by the contract but as any "good" salesman, he straight up lied to me and said "no, they (meaning tmobile) just don't want you cutting the contract early because they pay us (simply wireless) a fee up front for selling the plans".

So not being a lawyer but knowing that it is illegal for him to lie about a contract, I accepted his explanation and finished purchasing the phone and plan for tmobile. Well a few months in to my phone plan, some of my friends and family that I spoke with conveyed to me they heard a strange noise on their end of the phone. So I contacted Tmobile and asked them if they could look in to the problem, and we did the normal reseating of the sim card, powering up and down the phone a few times, etc. and nothing seemed to work. So then Tmobile had me send in the phone and sent me a replacement phone, again nothing changed about the noise. Now I am an electronics technicaian by trade so I understand somewhat better than most what is going on in electronics, and I realized that there was some interference or overlap of electronic signals. Now I had a package deal that included the internet service from tmobile, and realizing that I for one did not use it nearly enough, and for two that it could be the reason for the strange noise people were hearing on their end of the phone conversations, decided to look in to cancelling the service.

Not my entire plan mind you, but just the internet service on my plan, which is a $10 a month service, not something I had to cancel because it was financially burdening. So by this time we are about 4 to 5 months in to the plan, and remember that contract, well it is a 6 month contract, so I really only had 2 months or less and I would have been free and clear of the contract. So I contact Tmobile and discussed with them what would happen if I stopped the internet service, I even mentioned word for word about the contract I had from Simply Wireless and said "Will me canceling this service effect this contract in anyway?", and just like the wonderful saleperson I got another lie. He said "this will not effect any contract you have with Tmobile", which is true but my question is "Will it effect this other contract?". Again he says "It will not effect anything you have with tmobile", but low and behold about 6 months later I start getting these letters saying that I owed money for breach of contract to "Simply Wireless". Well wait a minute I thought, if the guy from Simply Wireless said that if I canceled a service it wouldn't matter, and the guy from Tmobile said that it didn't change anything on Tmobile side, then where is the breach of contract. So then I realized I had been duped by a company that's only mission in life is to screw hardworking people out of their money.

I even asked both parties if I payed the money for the service again would it change anything and they of course said no, so I said well I made a mistake of trusting that people working for both companies knew what they were talking about when asked specific questions, but I am not paying you (simply wireless) $300 because your people lied to me. They said well then we will have to send you in to collections, and that's what I just found out they have done, after almost 2 years. The sad part is, is that I am a veteran and put my life on the line so people like the ones who run simply wireless and the ones who work there can screw me over. Now I am almost ready to buy a house and I have really good credit and suddenly I have a blemish on my credit record because of this vile company. I am sure the people at Simply Wireless can sleep soundly at night after screwing people over but I can't stand the thought of it, so I am looking for a way to stop them and all of their shareholders and owners from ever having a business again.

I purchased three phones and started a family plan with T-Mobile on 11/17/2008 from a simply wireless store at Potomac Mills. My daughter lost her phone in late January 2009. I went to replace it from a Kiosk at Potomac Mills Mall and the guy said that I could replace the phone with another one. I did and I did not have to pay anything. Then I got a bill from simply wireless and they said that I owed them $200.00 and I thought that because I replaced the phone that I was alright. They sent me bills which I called and got voicemail and he did not return my call.

I called the T-Mobile customer service and the guy said I should be good to go and that I shouldn't have to pay that $200.00. Then on June 15, 2009 simply wireless charged my debt visa card $200.00 without my permission. I also had to pay T-mobile extra money last month for this on the phone bill. I am extremely angry that they did this without my permission. So I called the number and the guy said that they charged me $200 dollars because my daughters phone was not in service for 120 days after the initial contract and that this was in the contract. Also that they could charge my visa without my permisson for this. All because I did not get the insurance for the phone.

I had no idea that I could be charged $200.00 for a lost phone. I did think I could be charged $200.00 for ending the contract too soon. I am appalled about how they are not clear about what you can be charged. They seem to be very good con-artists. They don't teach their salespeople to be completely honest and upfront about what can happen. And what charges can occurr. I think that both simply wireless and T-Mobile are the worst businesses I have ever encountered without a doubt. And when I am finished with my contract they will never see me again.

I purchased a blackberry on 3/28/09 from a kiowsk at Jacksonville NC mall. I explained that I was a disabled senior and I wasn't sure a blackberry would work for me. I was told no problem I could bring it back. I took said blackberry home and found it impossible to figure out. I was sold about $155 worth of products including the phone and assessories.

In less than 24 hours I retured the blackberry to get a different phone and was told they were keeping approximately $50. They could not take back the bluetooth that was part of the package, they were charging me a $35 restocking fee. In addition, they would not help me figure out how to stop the importing of my phone number from Time Warner Cable. I said you never told me about a $35 restocking fee or that I could not take back the bluetooth. I was told they just found out about it as I was returning the products.

NOW I AM MAD so I said forget it, I want nothing. That cost me $50. I finally looked at the receipt. The only place the $35 is mentioned is in very fine print at the bottom of the receipt (how did they not know as they claimed??). Did I mentioned I am a disabled citizen. I asked for a phone number and not only did they give me Alltel's number who can not help me. They don't seem to have a corporate number that I can find. Very frustrating and I am not at all sure what to do about it.

I am out $50 (did I mention I am on disability and am a senior). It is emotionally upsetting. I have been depressed every since.

I purchased a phone from a kiosk at pembroke mall named simply wireless. I arrived there and asked the employee if they had any phones under $40. He took out two phones from under the counter and said one was $30. I thought that was a great deal and asked to purchase it. At no point was I informed that I had to co-purchase a plan with the phone. He handed me the Razr box with phone inside long before he even rung me up for it. He asked me if he should get me a sim card but I said I don't need one because I have one already.

Then he told me to sign the electronic pad. On the electronic pad was an empty box and a line. I asked what I am signing for and he said sign to show you got the phone. At that very moment he lied to me.
I recieved a letter from the simply wireless collections department saying I breached their contract by cancelling a plan and now I owe them $400. When I called them concerning this defending myself they decided to argue and bicker with me and say I did sign a contract. When I asked to see the contract it had my electronic signiture on it. At no time in the point of sale was I aware there was even a contract. I went in there just to buy a phone and that's all! In order for him to sign me up for a contract he would've had to show me my plan options and let me choose if I even wanted a plan.

About a month later I received a bill from t-mobile around this time for this mysterious plan. I cancelled it so they wouldn't charge me for a plan I haven't used once. I wasn't even aware there was another number activated in my name. I already have a plan with t-mobile, I didn't need another one so I never would've agreed to this.

I'm paying this $400 charge simply because I don't want it to affect my credit score but I don't agree with it.

They committed fraud.

I inconveiniently paid over $400 dollars, including other fees. At the time I had a budget for a $30 phone because that's what I could afford. The phone didn't even last. The speaker gave out and stopped completely working. And around the same time the battery expanded and damaged my phone. I went back to return it but they rudely turned me away.

i came in to the store that i purchased from whitch is 230 southpark circle colonial heigts, va. mr. derrick whitfield the store manager ask what can he do for me today i said i don't need this phone because my daughter got another one.he then said all i'm tring to do is get money back. i think that was so rude and unprofessional for a manager to say because i didn't need to keep the phone.it was within my 15 days of returning policy.so there shouldn't have been a problem at all. but mr. whitfield don't have to worry about me ever returning to his store.

Summary: FCC Complaint re T-Mobile regarding 3rd Party Seller, Simply Wireless Charges I have been working in good faith to clear a 3rd party, Simply Wireless cancellation charge (their commission) for a T-Mobile phone line, which Simply Wireless has referred to a collection agency. I have been unsuccessful and therefore seek assistance from the FCC per advice from the Maryland Attorney Generals Office and attorneys preparing a Class Action Suit against T-Mobile. My credit record is excellent, I upheld my contractual agreements with both companies, and I have exhausted all known options to expose the error and clear the charge. In summary, T-Mobile failed to execute my phone request to cancel the phone line after activating a replacement line (required by T-Mobile for an upgraded device)-- all conducted within the 14 day buyers remorse period as set forth by 3rd party seller Simply Wireless.

T-Mobile acknowledged the error and credited my account of all charges and fees related to early cancellation and confirmed to Simply Wireless that the phone was not used after day 8 of the 14 day period (August 27th, 2007). The issue has not been resolved Simply Wireless, however, who charged a $400 cancellation fee for failure to cancel the line with T-Mobile?. Simply Wireless has forwarded my case to a collection agency where the cancellation fee has been escalated to approximately $600.

After many telephone conversations with representatives at both companies, I understand how this happened and who was responsible. Both T-Mobile and Simply Wireless representatives offered confusing, vague, conflicting information to me, placing the responsibility on the other party, claiming no connection between the organizations.

I have acted appropriately and abided by all contractual agreements. I returned the device and instructed T-Mobile to cancel the old service when the new service was activated August 27, 2007. I contacted T-Mobile immediately upon discovering the double billing error after my return to the United States on December 1st 2007. T-Mobile acknowledged their error and credited all erroneous charges and fees. Their actions have resulted in subsequent charges from 3rd party seller Simply Wireless, who has given my case to a Collection Agency and has told at least two T-Mobile representatives this issue is non negotiable?. December, 2008: Filed FCC Complaint.

On August 4th, I had the absolute misfortune of stopping by at the Simply Wireless kiosk at Montgomery Mall, Bethesda, Maryland. I was shopping for a phone for my mom and a phone for myself since my phone had broken. The Simply Wireless guys with their street like appeal, convinced me to open another tmobile line and I would be able to get a blackberry pearl. I opened a second Tmobile line and got the phone after standing 6 hours at the kiosk, I also signed some paperwork. I went home and tried to use the blackberry. It was too complicated so a few days later, went back and returned it, the dealers convinced me that the Tmobile sidekick would be a good choice and it was a new model. I agreed took the Tmobile sidekick but again found that it was difficult to use.

I went back, returned the sidekick and asked dealer to cancel the second tmobile line. He refused to cancel it saying it could only be done by calling tmobile and he was so casual about it. I then decided that i was going to get a simple phone for myself for my primary tmobile line since my phone was not working. I bought and paid for a simple samsang phone that was around 40 dollars. I went home and called tmobile and canceled the additional line. Tmobile told me that the kiosk guy should have canceled the service and could do so.

After 3 months, I happened to view my bank statement and see a charge from Simply wireless for 175 dollars. I was shocked, call my bank at night, stopped my card and thought that maybe one of the guys at the kiosk stole my card. The next day I called Simply wireless and spoke with a mr. lewis who said did you return the blackberry? I said what are you talking about? How could you go into my account unauthorized. I was stark raving mad. He said he could and then said he would put me in touch with a lady called Stacey K. This lady offered to handle the whole complaint by email. She then proceeded to send me an email with a copy of the contract I signed. I don't even remember signing such a document as I was on my feet for 6 hours and just wanted to get a phone not "real estate".

Well this contract authorizes Simply wireless to go into the bank account or use the credit number given to open your tmobile account without any notification whatsoever when there is a breach of contract. The breach of contract is determined by them. You have no way to know what it is in order to contest it or straighten it out. I told her I did not breach any contract. The blackberry was returned in buyers remorse, the side kick was returned in buyers remorse and the service terminated with tmobile during buyers remorse and this is all confirmed by Tmobile records. Well it wasn't good enough for this unrelenting power hungry,mean and nasty person. She first tried to throw several reasons then finally saying that do you still have the samsang. When i said yes i do, she said did you say yes..I said yes because I got it for my other tmobile account since my phone had broken and i paid for it in full.

Well thats where she started to claim a breach and state that her notes showed otherwise. I said well your notes are wrong. Check with tmobile i have always used the phone for that account. She kept unrelenting condescending, insulting, insinuating that maybe I don't know how to read or comprehend..and that the phone was kept beyond the buyers remorse period after i canceled my tmobile account. Even though i was blue in the face telling her that it was not the same account. I offered to return the 40 dollar phone and let her keep my 40 dollars but give me my 175 dollars back. She absolutely refused to make any type of resolution and repeated that i get a contract lawyer. I told her that the contract is illegal and takes away the consumer rights and that no company has ever gone into my account unauthorized. I believe it to be extremely illegal and dangerous to the consumer.

This lady could not care if you call the police on the guys at the kiosk or you have a heart attack. With her cool as cucumber voice she rambles and justifies their action on a breach of contract which is not clear cut and is so confusing that anyone handling the dispute would not be able to make heads or tails out of it. When a "simple" error is shown then she refuses to accept your version despite evidence otherwise. She realizes the banks are going to not do anything because when you sign the contract you also sign that you will not let your bank dispute the charge. How illegal so you never know before hand, you cannot do anything afterwords and if they had it all their way you wouldn't even know after they charge your account because you get no notification about it unless you check your bank statement every month. Well they have got a way to deal with all the organizations so you would have an absolutely horrendous time trying to get your money back. When i even told her that the rep at Tmobile told me that they hate the way simply wireless treats customers and does business it has no effect on them. They don't even care about the phone companies they service.

I was former employee at Simply Wireless since i been hired with this company I been hearing and seen a lot of thing about what this company does to innocent people Simply Wirless the worest place i ever worked those people don't care about customers just wanna us to sell sell On my last day working at Simply Wireless was this late 80's couple gets phone family plan company promised to the husband as vietnam veteran they will give them $59.99 1000 min family share plan this sweet old couple bought phone left the store after the first month this couple had there bill off $250 this couple came back to store with there bill and phone arguing for hours finally the District Manager told them that was the company is fault and tood the phone back and promising them that they will taking care of it too after 4 months later this old couple gets collection from T - Mobile $ 950 cause Simply Wirless giving them wrong plan plus simply wirless took the phone back and i don't know they canel it or some one used the phone .

This sweet old couple are retired now this couple called corporate office they been told Simply Wireless never promised them and that District Manager left the company so this sweet old couple has sent to collection agency i don't suggest people get phone or even flyer from company called Simply Wirless Inc not even they do such this thing they even do to there own employer to I left this company with out get me another one cause can't stand what they do to customers i rather be dish washer working to Simply Wireless Now i left this fraud company Now I am working for Verizon Wirless i am happy with them they do honest thing I LOVE IT pople pls get Verizon

I purchased a Nextel phone on Black Friday, November 25, 2005 from the SIMPLY WIRELESS Kiosk at St. Charles Towne Center at 11110 Mall Circle in Waldorf, Md. 20603. I was told by kiosk rep. that I could upgrade the phone with the line that I had. I got home and NEXTEL said that I could not. I returned the phone to the kiosk on the next day Saturday, November 26, 2005. No minutes had been used and I not even given the number out.

A couple of months went by and I was upgrading one of the three phones that I had on my NEXTEL account. I was told that I had four phones instead of three I cancelled that line and was told that they could not give me any information on the phone. I wanted to see who had been using the phone. I never received a bill from NEXTEL regarding that phone service. I have all NEXTEL bills and there is no reference to that telephone number. I received a collection notice for the first in June 2008.

I contacted SIMPLY WIRELESS who is being represented by UNITED FINANCIAL SERVICES (UFS) to collect the debt. I contacted my bank and received my statement that clearly shows that my account was credited the amount of the purchase of the phone. I sent UFS the bank information on or about 6/11/08 to research. I had to call them on 8/19/08 to check on the status of the investigation. I was told that I owed unless I had the return receipt. I was asked did I want to make payment arrangements.

I never used the phone or gave the number out. I don't feel that I should have to pay a almost $900.00 cell phone bill. I have always had my original cell phone with NEXTEL for more than 15 years. I believe someone at the kiosk continued to use the cell phone or they resold the phone to another customer activated.

On May 19th, 2008 my wife and I made the mistake of walking into the Greenbrier Mall, in Chesapeake, VA. looking for new phones and service. We stopped at several stores, but ended up stopping last at the Simply Wireless Kiosk. After their sales pitch, we thought we were getting a good deal. We felt confident in the fact that they offered the 14 Day buyers remorse period and decided to buy from them.

We bought 2 phones on what was supposed to be a family plan, one was a Blackberry and the other was a Motorola. We spent approximately $315.00 on the phones after rebates and agreed to 1000 minutes a month, my faves 10 and unlimited nights and weekends with a T-Mobile service plan for $96.46 a month.

After day 2 of having the phones, my wife and i decided to add Mobile to Mobile to the lines so we called T-Mobile to do so. When we did this, we found out that our actual monthly bill was somewhere around $135 a month, not the 96.46 a month that we were sold on. If we would have added the Mobile to Mobile, it would have been about $150 a month. T-Mobile refused to honor what Simply Wireless sold us so we decided to take Simply Wireless up on their 14 day Guarantee, since we still have 11 days left, right?

So, day 3, May 22nd 2008, we take the phones back, claiming the problem with the payment, they could not correct the payment issue, so we asked for cancelation and refund of the $315.00 that we paid. That money was refunded and the phones were supposed to be turned off and service canceled. Good to go right? WRONG!!

1 month later, we received a bill for service from T-mobile. We called them and explained the service had been canceled within the 14 days, they were supposed to have corrected the issue then. The following month, we receive another bill for service, we called again and explained the circumstances again, supposed to have been corrected. This time, it appears to have been corrected, because out of the blue, Simply Wireless charges my debit card for $350.00 for a cancelation fee that they put a hold on my debit card for when we originally bought the phones. This hold by the way, was supposed to have been removed when i brought in the phones for cancelation.

Well we find out that someone from Simply Wireless has kept our lines open, instead of canceling service. There were even calls made on the line to numbers i have never even seen before, days after we canceled. So, Simply Wireless did not cancel it when we brought them in. It appears to have actually been canceled the last time we spoke to T-Mobile.

So when we called Simply Wireless, they refused to refund the cash, siting a breach of contract on my behalf. When, in actuallity, they did not honor the 14 day gaurantee. I was well with in the time frame and have bank statements to prove it. I've had no phones from this company since May 22nd, 2008, when it was supposed to have been canceled.

From what i am reading from others on the net is, this appears to be a common practice for Simply Wireless. And this should not be allowed to continue. On top of that, when we did talk to Simply Wireless HQ's about this, they were so rude and uncompassionate, that they literally had my wife in tears, nearly having an anxiety attack. When my wife asked them, How am I supposed to get diapers and formula for our new born if you refuse to refund this mistake on YOUR part, the representitive responded, Not my problem maam.

So, I refuse to just lay down and take this. I'm a service member and we heavily rely on my paycheck to survive week to week. I started with my bank's fraud department, next was here, next will be the FTC, followed by the BBB and Small Claims.

We are a military family, surviving week to week on my paycheck. This has caused a huge amount of distress for my families finances this month and will continue into the next. We have 2 children, one being a 4 month old that we have to buy formula, food and diapers for. Formula and Diapers are extremely expensive and we get no assistance from local or government agencies.

I purchased a sidekick phone from Simply Wireless kiosk in Springfield VA on 11/26/2007, on 12/03/07 I exchanged it for a deluxe sidekick which was an additional $52.50 to make my total $262.49 I returned this on 12/09/2007 (14days), I called Tmobile and deactivated my service this same day, the service rep let me speak with Tmobile to do this, I was asked why I wanted to cancel service and responded that I did not like the reception and the representative from Tmobile said she cancelled my service.

Next the representative (Jawid)of Simply wireless processed my equipment return, he gave me an reciept showing $209.99, I responded that the refund amount was incorrect and should be $262.49 missing the additional amount &52.50 charge on 12/03/2007 for the deluxe model, he replied, they got confused and he would get it fixed and he could not reach some office to get it corrected so I returned the next day with all my receipts to get my refund and this did not happen it took me four different visits and a couple of phone calls to get my &52.50 which I finally recieved 2/4/2008. I do not know if this incorrect refund amount caused TMobile to continue to bill me which I had to contact on multiple occasions to dispute, finally on 2/1/2008, TMobile representative Laura F entered memo stating consumer returned phone on 12/09/07 verified by Dale (Simply Wireless) and his date for our service is 11/26/2007 - 12/09/2007 (14days) she also adjusted the incorrect bills, removed the activation charges.

Now on 05/01/2008 I received a letter from Simply Wireless stating I owe them $220.00 for not abiding by their contract and that I had service with Tmobile 11/26/2007 - 2/01/2008 (67days), I sent them an email stating that I had in fact abided by the terms of the contract, I received no reply, I then sent an 2nd email and received a reply:

Our records shows that you activated your phone on 11/26/08 and deactivated your SideKick Unlimited plan on 2/1/08. Your phone was on service for 67 days before the plan was taken off. So, if you returned the phone but didnt deactivate the service before the remorse period. (14 days) Then youre still liable for the fee. Please give me a call on my line below if you have any other questions or concerns.

I called and explained how TMobile recognized that my period of service was 11/26/2007 - 12/09/2007 and honored it by not charging me for any period beyond 12/09/2007 or any early termination fee and credited my activation fee, I also told him that I could fax him a bill from Tmobile showing my period on service, he said he would not accept this and that I would have to get a letter from Tmobile with that information. I contacted Tmobile for this information but received a fax number Customer Relations unit would have to provide this information, so I awaiting the results of this. Its obvious that Simply Wireless wants to have it their way, he does not even know the date as he stated in his letter 11/26/2008 which is future dated, should be 11/26/2007 which shows a pattern how Simply Wireless seems to make many mistakes but want admit to them. I believe Simply wireless or some person should have something reported to their credit since it took over 2 months to receive my correct refund.

I am a Marine veteran, which I have some stress related issues at this time and really dont need this hassel especially since I went to alot just to get it corrected. The treat of putting this on my credit has upset me and would do great damage with me appling for loans for my son who is graduating this June and needs to attend college, The phone call to the man who denied my request to speak with a manager/supervisor is upsetting to say the least.

My husband and I purchased two phones along with service with Alltel as our provider but thru the Simply Wireless kiosk in the mall back in late November. There were several things over the course of the past few months that we have found to not be accurate as to what we were explained from our saleswomen to the acutal Alltel policy. However, we dealt with it and made verbal complaints to Alltel.

However, yesterday I was cking my checking account balance online like I do regularly and found that $800 was pending a transaction to Simply Wireless. I could not get my bank to stop payment even though this was an unauthorized transaction, they explained that I had to file a dispute (which Im in the process of)and have Simply Wireless agree to release the funds (CAN U BELIEVE THAT!!).

I contacted Simply Wireless and asked what this was all about and they explained that Alltel suspended my service and pursuant to my contract they (Alltel) authorized Simply Wireless to debt my checking account these fees ($400 per phone). My service had never been suspended! I contacted Alltel several times and every representative that I spoke with said Alltel never authorized any transactions and that they wouldnt fax Simply Wireless any information of the sort and relayed to me that I needed to file a criminal suit. I filed a police report yesterday and will be closing that cking account today. When I made the report to my local Sheriff's department, the officer explained that he had several complaints regarding Simply Wireless and suggested I file a civil suit. He also referred me to this site.

I'm currently out $800 until I finish filing this dispute claim or go to small claims. I also have had to cease all transactions thru this account b/c we are afraid they will debt it again and my bank will not help me stop them!

In October 2007 I purchased a 2 year cell-phone contract with T-Mobile in good faith at one of the Simply Wireless stands at Landmark Mall Alexandria. However, the phone did not work well because I could not use the voice mail set-up. I tried to fix it with T-Mobiles phone help assistanc, but they could not fix it and referred me back to Simply Wireless, the dealer. I went back to the Simply Wireless stand at landmark, but they could not fix it either.

When I reported this to T-Mobile, I again did not get any help with my problem. I returned to the Simply Wireless stand at Landmark again and told the manager there that I wanted to return the phone that was given to me with the contract. He said that he did not want to take the phone back because it was past the 14-day buyers remorse period and that I had to deal with T-Mobile. Since T-Mobile did not help, I canceled my contract with them in December 2007, for which T-Mobile then charged me US$200.

I complained to T-Mobile for several months after that, and it was not until I complained to the CEO that in April 2008 they finally recognized my problem and annulled their fine for contract breach. Meanwhile, out of the blue and without warning, Simply Wireless sent me a letter on March 7 08 charging me US$400 for breaking their contract. However, their template letter also states that if I recieved their letter in error, I could write to the collection department within ten days. I did so on March 14-08, stating that the phone was unused at my residence and offered again to return it to them I sent my letter with certified mail and signed return receipt, which I got.

I never heard from Simply Wireless but I understand they charged my credit card for the US$400 fine anyway: I refuse to accept this. In particular because T-Mobile also recognized that the charge for breach of their contract should not apply. Both contracts of T-mobile and Simply Wireless are legally completely biased to the companies and leave no room for the customers if something goes wrong with the phones. The Simply Wireless contract makes you even sign the statement that they have the right to withdraw the US$400 fine from your credit card if you stop the contract before its expiration of 2 years. In my view, these type of contracts are illegal.

I signed them because I did not think I would have a problem using their phone. I was wrong. Consumers should not be harassed with these contracts and both companies do. They are set up to harass the consumer if the consumer does not pay for whatever reason. I don't like harassment but if this is what the companies must do to recover their costs if consumers don't perform, it may be legal. But I do not accept this if the companies themselves are wrong. Simply wireless is a bad company for that reason and Consumeraffairscom should let anyone know who wants to buy their phones that they do not accept these contracts because they are not consumer oriented.

Simply Wireless charged me US$400, although it was the phone they sold me that did not work and they could not fix.

Now at $232.21 and growing

In November 2007, My friend purchased me a T-Mobile Sidekick LX as a gift. This phone is an upgrade to my old account and I requested for a change from old number (VA) to new number (NC). The fee was $15.00. I have been with T-Mobile since May 2003 so this is same account with new number and new phone. Oddly, I received a billing statement from Spring Wireless with this same new number so I contacted Sprint Wireless and asked the Rep what kind of phone did I own?

When the rep. pulled up my account, she couldn't find any device on the database and when she learned that this number is with T-Mobile using the Sidekick LX. The Rep. told me to disregard my billing statement and that no futher action was needed. So I discard the statement. Two weeks ago, I received a letter from Simply Wireless, Inc. Collection Department demanding a payment of $400.00 and in a letter, they were very rude saying that I SIGNED the contract (in a very strong statement) blah blah that I need to pay up $400.

I purchased a Sony Ericson phone from NOT SO Simply WIRELESS and was told I sent the rebate in late. Was also told they would be sending me documentation of late arrival. I called a month later looking for the documentation, and I was told that they would not be sending it after all. They said I needed to send the proof that I mailed it on time. Who sends rebate certified mail?

I am still waiting for my $50.

I purchased two phones in 2/06 and was entitled to a 6 month and 9 month rebate of $50.00 each, so a total of 200.00. I submitted all of the required documentation for the 6- month rebate in 8/06. When I didn't receive anything by 11/06 I questioned the rebate and found out they rejected it because I didn't send a recent bill (which I did), so I sent another current bill, they said it was OK and re-submitted.

In 1/07 they said they were rejecting again for duplicate submission because you can't collect for two phones for one line. I met all requirements on time but they are using various reasons they make up to not pay. I am out $200.00 for phones I wouldn't have purchased without the rebates.

I never saw any rebate money with Simply Wireless. But what is even more shocking is that the phone I purchased from this company has no warranty because it is a European phone. What is aggravating is, this company did not disclose that the phone has no warranty. I wonder how many of these phones they have sold. My phone does not work and I could not get it serviced by Motorola.

I am owed $125 worth of rebates.

I have submitted all the paper work for this company to send me my rebate and they are finding every excuse not to send me my rebate. I think this company is a scam. I did find a way to out smart them.

As others have mentioned, I purchased 4 Motorola Razr phones with the understanding that with my family plan Cingular plan purchase, phones would be free after filing rebate forms. After filing the first set of forms, was told I was only eligble for 1 phone, but that my rebate was received late. To date have not received any rebates

My 4 free phones have cost me $799.96, in which I have received no reimburshment.

I bought a cell phone with a 14 day return policy. The phone was defective and didn't work properly. On the 14th day I tried to return it and they refused. They said is had been 15 days from the purchase date, because they counted the day of purchase as 1 day later. How is this possible??? 14 days from the purchase date as the contract reads, is 14 days later, counting forward. For their reasoning to stand their contract should read 14 day return policy, counting the day of purchase or something to this effect, correct?.

Purchased Cingular Cell phone service Feb 4, 2006 from reseller Simply Wireless Inc. On May 20 received a letter dated May 17 which was a aggressive, threatening and bully message of invoking charges for none compliance of the purhase agreement. Responded via email May 20 per Simply Wireless Inc instructions and have not had a response. I have documentation in the form of invoices from Cingular which demonstrates continual sevice and uninterrupted service without changes to the agreement plans from a period of Feb 4, 2006 through the May 2006 billing period. Service remains active and unchanged. What is a mystery is why Simply Wireless Inc. didn't Simply call my cell phone to see if it was still active. If it was active a Simple call to Cingular's customer service line which has a vendor option and verified the status of my particular service.

It is clear that the Simply Wireless has a crippled internal data/record keeping system and/or non-coherent information system between themselves and their cell phone providers. I happen to be a senior citizen and was hospitalized. Among the other patients were dozens of US military personnel with severe wounds (mostly lost limbs). Simply Wireless has kiosks located at least one Militay Exchange. It is easy to imagine this Shoot First take no ememies could or have been taken against infirmed seniors who are not ambulatory as I am or dependent families of our servicemen in combat operations or hospitalized. The consequences to me was just annoying and about 2 days of check records and researching the background of Simply Wireless via data bases, state tax offices, and various consumer agencies which may find this my experience of interest beyond compliance of state laws or regulations.

BEWARE OF ANY PURCHASE FROM THIS COMPANY INVOLVING A REBATE! On 3/27/06, I filed a 6-month $75 rebate application for a Motorola cellphone. After submitting proper documentation and waiting several weeks, I contacted their rebate fulfillment service (simplywireless.rebatestatus.com) and was told the documentation had not been received. Subsequent e-mails elicited the response that I had not submitted all the required documentation and am therefore ineligible for the rebate (this despite the fact I had Xeroxes of all the required documentation). E-mails to Simply Wireless result only in repetitious replies to check with the rebate fulfillment center, which then results in more evasive e-mail boilerplate.

It's obvious that this company uses these rebates to sell its products at an inflated up-front price, then does everything possible to avoid paying the rebates. While their Web site boasts that they put a premium on exceptional customer service -- not only do we provide excellent customer service during the sales process, but we maintain the relationship once the sale is complete and brags that they have over 300 sub-dealers and are the largest wireless seller on the Home Shopping Network, selling as many as 17,000 phones in one day, the reality is that their exceptional customer service is basically a royal runaround. There are numerous complaints on the Internet about this company's rebates (which I, alas, discovered after the fact).

Loss of promised $75 six-month rebate and I expect the same thing when I file an application for another $75 1-year rebate in September.

On 11 May 05, I received form letter offering an free update cellphone as a Best Customer Appreciation. I called and talked to Bridget who seemed unaware of offer, but glad to help. She had to check my credit after we had discussed the plan and costs which she said would take a few minutes. After 20 minutes on hold, I hung up and called back. The young man said he would check. He returned to the phone and said that because of the merger with AT&T and Cingular, my phone number could not be migitated to this offer.

I asked what that meant. He said that the Federal Government made certain numbers stay with AT&T so that Cingular would not have a monopoly. I was not eligible for the plan. This was very upsetting to me. Why am I sending my payments to Cingular if I don't belong to them? Where is AT&T? I can't locate a mailing address anywhere, so far. My two granddaughters, whom I have raised, are in college and use the cellphones. They were so excited about getting new phones as they said the other kids at school laugh at them because they have such old fashioned phones, over two years old!