Complain about a product or service

The Signal Insurance

Johnny of Wayne, PA February 3, 2010

Tell me about it trying working for them. After working for the Signal I would nevr add their insurance to my cellular phone contract.

Rexanna of Bloomfield, IA January 20, 2010

I wish everyone would check on the complaints about signal before purchasing the insurance for their cell phones. We have had several very unpleasant dealing with them and as of today have taken the insurance off of our phones. Today's episode is we get a bill for 200 for a lost/damaged phone that they sent us a piece of junk to replace. We filed a claim in October that it was lost, and shortly after that it was found. In being lost it was out in the rain, so after a few days it started acting up so I called and filed another claim.

They sent a replacement phone that after only a few days was acting up, we had to call them on that. The phone that the claim was on was on our dash of our truck, and either was lost or stolen, so I called and told them that. Now I get a bill for 200 for that phone. they have all the phone calls EXCEPT the one where I reported it lost or stolen off the dash. We pay 6.00 a month for insurance. We've bought new phones only to have something happen and be replaced with a crappy phone. One of the phones that had insurance went thru four replacements phones before finally getting one that would work (and only for a couple months). We ended up having to buy a new phone for that line. I think Signal is the biggest SCAM ever, you definately don't get what you think you are paying for.

Mary of Mukwonago, WI January 11, 2010

I was trying to file a claim with the Signal Wireless Phone Insurance company, the only company US Cellular will use. After jumping through hoops and sending them all of the required information online and by fax, they tried to claim that my payment was not accepted and asked for my credit card information over the phone.

I informed the 3 different people that I spoke with that my bank account had already had the authorization for payment sent through. I was treated extremely rudely as usual with the Signal. I wish that an option was available for another insurance provider. NO Cell phone for 3 days.

Eunice of Chicago, IL January 7, 2010

I purchased a Blackberry Curve 8330 in 2008. With in a month, the screen was separating from the phone. I immediately took the phone in to the U.S. Cellular store where I purchased it, they said that there was nothing they could do and didn't direct me to Signal Insurance. Not soon after that the track ball started to give me trouble. I immediately called U.S. Cellular once again and they still said that there was nothing they could do about it... I dealt with it for this long and now it is is January 2010 and the track ball has come out and is broken. I can't check my messages, go on the internet, or scroll through my main screen. I immediately spoke with technical services at U.S. Cellular.

They explained to me that they didn't understand why my contract was set up like it was and they saw that I had been paying my insurance. They said to me that because of the problem I was having I should have to only pay 25 under my insurance. They did everything possible to try to resolve this problem and then directed me to Signal Insurance. The lady answered the phone with an attitude and was fast talking. She was saying that what I was explaining to her was not under warranty and that they would not allow me to file a claim at this time. I told her that I would be filing a complaint against them because everytime someone calls them, they would rather you lie about your phone than tell the truth. I feel that if I pay my insurance, I should not have to deal with a phone that is not functional. I am requesting all of my money back from insurance!!!! It defeats the purpose to pay insurance and you still have to pay something and have to deal with the ignorant and rude service of SIGNAL INSURANCE!!!

Penny of Westgate, IA December 21, 2009

I had an LG UX830 that I really liked but started having problems with it and sent it to Signal Insurance, paid 50.00 for deductible and they sent me another phone. I went to US Cellular to have it set up and return my loaner phone but the phone Signal sent me was worse than the phone I'd sent to them. So I ended up buying a phone that cost me 140.00. I had a hard time getting my 50. deductible back, but did get it after about 6 wks. What good does it do to have this insurance, pay a deductible, premiums etc? I was hoping to get the phone replaced with one that does work and not having to spend more money on another phone. That ordeal cost me more and the insurance company ended up with my phone and I got nothing in return. That makes no sense to me. I feel they should've paid for part of the cost of the phone I ended up buying. I thought that was the reason for having insurance. Guess not.

susan of medford, OR July 11, 2009

I paid insurance for a year and when my phone was dropped and deemed unrepairable the insurance did not cover it. Isn't this why I had insurance? Just try to collect on it. Don't waste your money, it's a rip off!!

Leighann of Thorndike, ME June 20, 2009

I have purchased cell phone insurance for my cell phone at 5.00 a month for 4 years through US Cellular. At the time I signed up for the insurance, it was overseen by US Cellular with assistance provided at the local level. This insurance is now being overseen by The Signal. This information was never given to me at the time of the change, nor have I ever been provided a privacy notice or contract of coverage.

I made a claim as my phone is not working. I was told at the time of my claim that the phone that I have is no longer manufactured and that they would be sending me a replacement phone with comparable features. The phone center service provider told me "... you will receive a phone with the same if not more features than the phone you have now." When I received my phone, it was a poorly refurbished basic phone without some features and other features were reduced.

When I called The Signal back, I was told that they "send a phone with the same if not more features than you have now but sometimes there are less features." When I spoke to a manager I stated that I wanted to return the phone and receive a refund for my deductible. He stated that I would receive a refund of my 60 deductible when they receive the phone back. I was told the deductible would be 50.

Renee of Kingwood, WV June 18, 2009

Bought a phone one year ago today. Has been in repair 4 times. Each time the company sent me a different phone, same model HTC PPC 6800(refurbished) so that tells me the problem with phone is universal. The same problem every time. Now my warranty is out, I have another year with US Cellular before my contract is out. Won’t be going with US Cellular again, not when they replace my brand new phone with someone else’s used one (refurbished) through their shady insurance company “the signal“. Now I expect I’ll spend the next year using my phone insurance every three months to keep the phone working. So in other words I have owned 4 of these phones, DO NOT BUY THIS PHONE. I use to have Alltel and when you use their insurance they send you a brand new phone. I don’t remember US Cellular telling me that they would replace my phone with someone else’s used phone that didn’t work either. That somehow fills wrong; perhaps even illegal.

Lisa of Seymour, TN April 16, 2009

Lisa of Seymour TN (04/16/09)
I filed a claim for water damage 1/26/09 that went wonderful. They sent my son a refurbished phone. LG Blue...the one with the keyboard that slides out. I had this phone activated on 2/2/09. The spring popped out of the slide part of the phone...it was okay. The phone kept working fine. A couple of days ago the screens went completely white. You can see anything. So I took it to my US Cellular store last night. They told me this was still under the warranty though signal insurance.

I just got off the phone with them. They consider the spring popping out physical damage instead of mechanical damage and won't cover it. I can file a new claim for 50 but they won't cover it themselves for free per their pamplet I picked up last night. Even though the phone has only been in my hands a little over 60 days. So why pay 5.95 per phone really? They have only covered one claim since purchasing their insurance.

They want another 50 for another refurbished phone that you have no choice in at all. Seems like a scam to me. Any way to get out of paying the claim they will.

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