Samsung Cell Phones

I purchased a phone GT-S5263 six months back. Suddenly two weeks back usb and kies icon used to appear and the phone was getting initialized automatically and the battery used to go down completely. I took the problem to the service center. They told me water had logged inside and they blindly replaced the charger and returned it to me. At home I realized that the problem is persisting.

From the technical support online, I realize its got nothing to do with the charging, it's a software problem. Now the problem is worse, since they have replaced the charging, I am not able to charge the mobile.

I have given my Samsung phone i8000 Omnia 2 in S.R mobiles {samsung care} in Hisar for replacing LCD in my phone but after 15 days, they gave my phone back and told me that this phone we can't do. Next day, when I have gone to other dealer, he opened my phone in front of me and told me that they have taken out your phone parts. Please help me for this. I will be very helpful to you.

I just found out that the calculator on my Galaxy S phone gives me the wrong answer when in the scientific calculator mode. When I type in 100 minus 10 %, it gives me the answer of 99.9. I have talked to both Sprint and Samsung and no one can give me a satisfactory answer. And forget about trying to talk to Google who owns the Android operating system since they do not offer live tech support. I have also asked several other people who own the first gen of Galaxy S phones as well as the new Galaxy's 2 models and their calculators are also giving the same wrong answers to 100 minus 10 percent question.

We bought 2 Samsung Dart phones in mid Dec. 2011. One of them locks up in a downloading mode for no reason and rapidly discharges the battery. It discharges 90% in a short period of time and heats up. The other phone discharges 85% in 5 hours in the standby mode, and is now starting to lock up also. One charger has already failed. Samsung wants us to buy new batteries to help them troubleshoot the phones. The retail store will not take them back, Samsung refuses to reimburse us, and T-Mobile refuses to help. Factory reset does not solve the problems either.

We are out $260 for these phones which do not work when needed, and Samsung wants us to pay more to troubleshoot their problem. We have no confidence in them being repaired. We want our money back on these bad new phones but will have to file a small claims court case, which in Lake county means $80 filing fee per phone and $40 to serve the suit per phone. I think you can guess how we feel about Samsung and their so called customer service.

I just recently bought a Samsung Gem. The phone worked great at first, now it constantly freezes up on me while texting and the screen freezes up quite often. I can promise you I will never buy another Samsung phone ever! This is the second samsung phone I have and I am very disappointed with the quality. My newer phone is only a few months old and it has some major malfunctions. I shouldn't have to take it in and have it fixed already. I'll know next time not to buy a Samsung.

I purchased a Samsung GT I9003 mobile. I am cursing myself for that. The phone gets stuck at least 3 times a day. If an incoming call comes while we are on another call, the phone gets stuck. I have to remove the battery to off and restart the phone. Even otherwise also the phone gets hang everyday. Battery life is very very poor. Every day morning I go out with 100% charge. The battery will be empty by noon. I will not even sell this phone to someone because I don't want to take his curse. I will definitely dig this phone in to garbage.

I purchased Galaxy Y on December 24 and when I downloaded the songs and transferred to MC but was not done. When I opened the slot I found MC is not working. Today, when I talked to dealer, they simply refused to change the card and said it is not our concern. It was installed by them only. Try to figure me out. What should I do now?

I purchased a Samsung 4G phone from Metro PCS approximately on March/April 2011. I have encountered several issues with my phone. My phone constantly freezes causing me distress because I have children whom rely on my communication by phone on a daily basis. I have taken the phone back to Metro several times because of this reason and the phone dropping from 4G which does not allow me to use the phone in certain areas, and I am not allowed internet access when the phone is not in the proper 4G status. I have received two addition phones because of this matter through Metro PCS, but I currently continue to have the same issues.

I am now pleading with your company because I have been a consistent customer at Metro PCS and I believe that I am a valued customer, so I am in need of a resolution for this problem. I am providing you with my information, expecting that you too are looking at me as a valued customer. I hope that you would consider providing me with some resolution because I see Samsung as being a great phone distribution. Please contact me at the above address and phone number for some type of resolution. Thank you for your time and consideration.

I have Samsung GT-C3530 but its bluetooth is so slow. It can not accept network than other mobiles. Downloading stops automatically. Speed is so slow. I feel guilty for buying this phone. I want another mobile of Samsung on replacement offer.

Two weeks ago, my Samsung Smart Cell phone emitted a very loud sound in my left ear that immediately damaged my hearing in my left ear - significantly.

I first got my Samsung Admire in September 2011. I noticed the phone would get really hot. I noticed also a month ago my keyboard started freezing. There is also a delay like now, as of 3 days ago. What I thought was my battery may be something else. This is my first time having a Samsung phone. I noticed while I was using the phone fully charged, the battery had no juice. It was empty and it started making a notification noise. It was like I unplugged it or plugged it in. I did not do either.

Then I turned it off; it would not turn back on. I used the charger it came with and that did not help either. I was on my phone today and it showed the battery charging yet it was not plugged in. I had to use another charger that fits the phone then the phone came on. I will not recommend Samsung phones to anyone. It's $145 wasted.

I lost my Samsung Galaxy Pop three months ago. I have only used it for one month. I complained about this at the police station but it was no use. I brought all of the receipt and bills there and my number.Please trace my mobile phone and bring it back to me.

Samsung cellphone has extremely poor reception. Maybe if I stand next to the cell tower, it will work.

I purchased a cell phone through T-Mobile on May 30th 2011 and I also purchased a micro card to download pictures on and it did not work. I brought it to two T-Mobile stores and they tested it and both told me that the phone was defective because the micro card did not work and also the volume has not worked since I have had the phone; people cannot hear me and I have to end up calling twice. I told T-Mobile who said that I had to contact Samsung regarding this issue. They were so unprofessional to me on the phone. I had to return the phone to them.

Well now, they said that I owe them $70 for the repair because there was a scratch on the top of the phone and the hinge had a crack. I told them that it is not the reason for the repair; it is because the phone has been defective since I purchased it. I will never purchase a Samsung phone again.

I requested phone back and will not pay repair but I will call T-Mobile and ask them to give me a new phone. If they do not then my family will no longer keep T-Mobile and that is a shame since we have been with them for many years.

I have been having many issues with my Samsung Seek and service. I've been to the local office more than once, but to no avail! Many times I've gone online to no avail, and even more times, I have called, but to no avail. To add insult to the injury, I can't even get a live person on the phone! I have tried to access my bank account, or other things, and can't because Boost work with third parties like JavaScript.

The office told me to get a memory card. I did, and still can't do what I need to do. I am beginning to wish I had gone with a different carrier, and still might if I can't get things resolved. If someone could call me any day between 11AM and 4PM, it would be greatly appreciated. My number is **. I await your response!

I purchased a Samsung Caliber cell phone Model No. SCH-r860 on Sept. 17, 2010 through PCS Metro. I started having problems with it 17 days before the one-year warranty was up. The plug in where you charge the phone would not work. It was determined it wasn't the battery or the charger, and Metro sent the phone back to Samsung and I received a new phone 6 days later.

It was around October 6, 2011 when I received the new phone. I didn't have this phone a month and it started doing what the other phone had done. It was not charging. I took the phone back to Metro, they told me to file an insurance claim for $69.00 and receive another phone in 24 hours. This phone warranty falls under the old phones warranty which is no longer effective so I was told. I don't feel I should have to spend $69.00 as it's not my fault that the phones seem to have this problem.

I called Samsung and they told me to send the phone to them, and they will check it out. They paid for the shipping which was on November 1, 2011. They shipped the phone back to me and I should receive it on Nov 13, 2011 and they let me know that the problem was due to gross electromech damage-abuse. It would cost more to fix the phone, and it would be cheaper for me to buy another phone.

I called Samsung and I don't really understand what kind of abuse I have caused by plugging the charger into my phone and I only used the charger that came with my phone. I never really got a straight answer to this abuse thing. I told Samsung I paid $249.00 for this phone and I don't abuse anything, I paid this much for. I feel they should give me another phone, the second one didn't even last a month.

I have been a very dissatisfied Samsung customer, due to poor services and repairs department. My wife, Dr Manasi **, had purchased a Samsung GT 552335 mobile phone on 4/8/2011 from Spikee, authorized dealer of Samsung phones, Bapu Bazaar, Udaipur, of Rs 5600/-. Phones IMEI number is 357202/03/341922/8. Its bill number is 2660, dated 4/8/11. Since last two months, it started having problems on battery charging, and it was not working properly. We gave the phone to the dealer twice in the month of October, and it was kept there for few days each time. It was returned back to us with the problem unsolved.

We again gave it to the Samsung service station, Techno-key, on 2/11/11 with receipt number 6191. It has been more than 10 days already, and neither our phone, nor any kind of information has been conveyed to us by Samsung. This entire thing has created a lot of problems for my wife, as she has to use substandard stand-by mobiles given by our dealer. She is a doctor, and has to transfer phone numbers each time she gets her phone back. My request to you is to immediately either get my cell phone repaired, or to give my money back, as I would not like to have another Samsung phone and so much of the mental trauma along with it.

My Samsung tract cell phone destroyed my hearing due to the sound blast in my right ear.

My phone (WAVE 525) is in warranty but service Centre at Ghatkopar, Mumbai Maharastra India has charged me Rs.470 for repair of the mobile. They always give the reason liquid log mobile not covered under warranty but I know very well that this is the false reason. They are charging from every customer with many reasons and cheating the people.

I get constant problems with my phone that take hours and hours to correct. My one-year-old Samsung Epic phone has had problem after problem, resulting in hours with Sprint's Tech Support. It takes hours to get to the same place of hard reboot, or take half a day to go deal with a Sprint Service Center and then the painful process of re-personalizing my phone. That's my time and money that Sprint continually wastes, while expecting me to pay for their service.

When I asked the Tech Support what they could do about it, they suggested that I had two choices: go to a Sprint store or cancel my contract (and pay a penalty to do so).

I have purchased Samsung mobile Duos Dual Sim. It is not working properly after 1 week. There's an issue with internet connection from system. The dual sim is not active at a time. There's touch screen issue. Sometimes the call receive button would not work to pick up call. I am frustrated with this company cell. I requested them to replace my handset. But this company is telling me that they can only do repair based on their policy. But I don't want them to repair it. I want a new hand-set.

I have a Samsung Indulge 4G. My problem is that I bought this in February and I have had nothing but problems with it freezing up, shutting off, among other problems. They replaced the phone once because they said that the operating system failed. I have had a problem with getting on the web--the Tech Department said that there was some sort a "patch" that they were working on. In the mean time, I have to hold the power button, make it go into airplane mode, wait a minute and bring it out. At that time, I am allowed to get on the web. Can you say inconvenience? Now, no answer for the reboot, the SD card problem, dropped calls or poor signal. My main concern is why are they selling 4G phones in an area that they don't have 4G coverage? I was told that it is the customer's responsibility to do their homework. Really? Is that your final answer? If anyone files a class action, I am in.

I bought a $550 Samsung Nexus S phone from Best Buy. Samsung denied service twice, claiming that the phone has water damage. The phone was never dropped in water and the liquid damage indicator does not show any damage. Samsung is scamming customers and not providing the proper service for repair. Moreover, the agents have been rude and I was kept on hold for over an hour each time I call Samsung. It is unfair after I paid my hard earned money and trusted the company with warranty, and I get such treatment. I was told by the supervisor that this is mostly likely from humidity. In such case, these phones should not be sold in humid places such as Texas. At least, they should warn the customers. I hope that FTC can help in such situation.

I bought a brand new Samsung Admire from the local store. After two weeks, the phone went bad. When I plugged it in to charge it, the battery will reach until about 60% and instead of it going up, it goes down in percentage.

What's that all about? I can't tell how much battery life the phone has.

I had bought New Samsung Mobile S2 from the shop about 45 days back. But I had a complaint as it was getting very, very hot to the stage of bursting. Also, the phone keyboard used to be slow. So I sent back to the service center in Fortune city in Ratchada road. They said they changed the motherboard and sent me back, but it still did not solve the problem. I sent the machine back to them twice, but yet they were not able to solve the problem. Finally, I went to the service center and told them to give me a new piece which they told they will take a week to give me.

After 3 days, I got a call from the Head office that they are returning my money and they will take at least 21 days to get the check issued from the accounts section, which is totally unacceptable to me. We invested almost US$630/- and haven't even used the phone for 10 days. Now if I get the money, only then I can go and get the new phone. Why should such big companies play with the consumers like this? There is nobody to help the consumers. We have to invest money and wait like beggars. Can anybody take the fight to them?

I bought Samsung Corby Pro B5310 cell phone in 2010 and exactly after one year of use and with the end of my cell phone warranty, my cell started rising up with problems without any physical damage done by me--display is blank and I am not able to access my cell.

This is not the first time I am facing a problem with Samsung electronics. My previous cell was also Samsung yuva that also started showing me problem after its one year warranty expired.

So please help me get my cell phone to work properly and get repaired at least cost.

I purchased a Samsung Sidekick from T-Mobile and agreed to a new 2-year contract around the end of June 2011. Since that time, the Sidekick has not worked properly. The phone auto-dial customers, friends and family. The screen locks, the email service doesn't work and I can't use the online services including social networks. Also, calls were dropped and I was stranded using the Google Maps services.

T-Mobile forced me to accept the same replacement phone three times! Although the phone was replaced, the same problems still occurred. I spent many hours explaining the problems, cost and stress T-Mobile was causing me as a customer. Yet no value was placed on my inconvenience, just their policy and the policy of Samsung.

After two months of nightmare experiences in the hands of T-Mobile, I was finally told that they would exchange the phone if I paid the bill first so they could see which phone would be available to me. Outraged and still without adequate service, I expressed my horror. Still, $25 was deducted from the bill, with no replacement until the overall balance was paid. I paid the balance, and then T-Mobile Customer Loyalty representative sent me into a T-Mobile store to see if the G2x would be a good replacement phone to finally get me out of the Samsung nightmare! So I agreed to wait three days to receive a new phone.

However, what I received was a G2 refurbished phone. I took the phone to a T-Mobile store to transfer information and set up the new equipment. The store representative said the battery was not fully charged and transferring could not be done until then. So I left the store, went home and charged the phone overnight. The next day, the phone worked half the day, then went out! I thought it just needed to be charged again, but the battery was indicating it was fully charged. This continued through the next day.

So, I went online to discuss the problem with T-Mobile representatives expecting a different outcome, expecting to be told how to keep the power on. Instead, I was told to go to the T-Mobile store and get a loaner phone to use until the correct phone (G2x) arrived. I asked, "What would I need to complete that request?" I was told, "The order number for G2x, that's all."

So I drove to the store and was told the opposite. The staff at the T-Mobile store says a deposit of $50 was needed for all loaner phones. So I returned to my office, went back online and explained once more that this was not my fault. Why was I held accountable for their mistakes? I was told by two supervisors, Amy ** and Jessica ** (Rep ID#**) that it was T-Mobile's policy. I asked, "What about me? Where is the accountability of T-Mobile for their mistakes?" Both just quoted T-Mobile's policy.

Outraged, I requested T-Mobile to pay for my current bill and to cancel my contract without an early termination fee. I was told it would take up to 7 days for the request to be considered. I am still without a phone or service. And I'm still asked to pay money for services I don't have. I am a prisoner of T-Mobile! Where is the value or consideration of me as a loyal customer?

I bought a Samsung Galaxy S2 mobile from an electronic shop (Jarir) here in Riyadh and I've bought it under one-year national warranty. I used it for just two days, and suddenly I found an issue with the camera on the mobile. I took it to the shop but they refused to replace the mobile and asked me to contact the Samsung Service Center. I went to the service center and explained the problem; they promised that I will get a new mobile or a full refund of money within a week, hence I registered the issue and waited for one week. After a week, I went to the Samsung service center and I was told that it will take one more week, so I patiently waited for one more week. Even after two weeks, they didn't even call me once regarding my phone. I had to go to the service center myself for inquiries.

At last, they gave me a DOA certificate to get a new mobile, and they also gave me a mobile number and asked me to call that number and get the address of the replacement office. I agreed and when I called the number given by the service center executives, a guy picked the call and spoke in Arabic and I couldn't understand what he said. Anyhow, I took a taxi and went to that area and tried my best to find the shop but I couldn't find it. I called back the Samsung service center people, but nobody picked my call. Already it was noon so I called my office and told them to consider me ona half day leave.

The next day morning, I went to the Samsung service center and explained what happened the previous day and I was surprised that nobody reacted on my concern. Still with lot of patience, I asked for the actual address of the mobile replacement office, and this time, they gave me some landmarks. I confirmed the address and took a taxi again and went to that area and somehow I found the office.

I entered the office and showed the replacement letter, but the people there said that they are not replacing mobiles anymore and asked me to check with the Samsung service center. I called the service center people from there and they said that they have to get a special approval from their manager to proceed further. They told me that they will contact me in another two hours and as usual, they didn't call me, hence I had to call them back. The guy told me that they need one more day to process the request. After a few minutes, I got a call from an unknown number and a man, who spoke with me that he was the manager, told me to come after two days to collect my new mobile.

I didn't think Samsung would be so rude to their customers. I will never ever buy a Samsung product in my life time, even if they offer it for free. I learned a lesson and I am warning people that when you purchase costly electronics, check your precious products before getting out of the shop or else you will face the same difficulties.

On 6th August 2011 (Sat), I presented my handset to the service center for repair. They told me to leave the phone for them to check. And I have been told that I have to pay HKD $400 for the repair (HKD $150 labor fee & HKD $250 for what they say the parts cost of Samsung S8000 earphone jack). I had been waiting in the service center for more than one hour. So, I collected my phone back after a few days and paid a total of HKD $400 for the repair (they said the phone has been upgraded and is back to normal).

Seven days later, on the 13th August 2011 (Sat), I called the customer service to complain about the same problems appearing on the device again. Apparently, they do not fix the problems for me. They told me to bring it back to the service center again. Unfortunately, on the next day, the 14th, the same problems appeared again. I have visited the service center 3 times already for the same problems. Of course, I know I have to call the service center again to complain regarding the matter. But more important, I think I need to write to Samsung to ask for their explanation regarding the incident.

Now my phone still doesn't work. I paid you already! Why are you so dishonest? This is fraud! When you call them again (the service center), the only thing they can help is to tell you to bring back the handset to the service center. Do you think that the customer has to spend time to revisit and wait at the center, with the money spent in traffic? And most important, it is damaging their day and life. This is torture. I had to go back 3 times to the service center with the same problems.

Samsung, you are very dishonest, selfish and irresponsible. Why are you doing business this way? You are only asking for money, but you provide no service. Where are your promises to the customer worldwide? These are all lies. Your reputation is damaged. Be honest and responsible please. This kind of behavior and manner is totally unacceptable. You see, except the emotional injuries, we still have to spend plenty of time to call and revisit your service center.

Please investigate the case for me. I'm looking forward to hearing from you.

CK **

I can't really say it's Metro PCS' service because it's really not. It's the Samsung phone itself. I purchased my phone on 11/19/2010 and I've already had it replaced twice! It has only been two weeks since I got my NEW replacement phone and here it is; already turning itself off, sending images through text that I never intended to send, including sending ringtones (when I meant to send a image) that was recorded and deleted --so it's not even saved in my ringtones any longer.

I've had it with this phone. I'm convinced they were just giving me a used P.O.S phone! The stress, hassle, inconvenience and the time you have to take out of your day to deal with the phone are not worth paying for its services. I feel like I'm being used and pushed around. It's not right that the company is getting away with ** like this.

Don't purchase any Samsung product!

I purchased a new B5722 two months ago. Out of the box, the phone would turn itself off 4 to 6 times a day, sometimes in the middle of a call. I returned to the retailer requesting for a replacement but was refused. The phone was sent to Samsung repair; it was returned but not repaired. I again returned to the retailer requesting for a replacement; still, they refused. The phone was sent to Samsung repair again. It's now two months since I paid cash for the phone and Samsung repair says that they are still waiting for a new board to be sent. They have told me four different times that the board will arrive next week. Samsung has a bad customer service. Do not buy any Samsung product.

I bought Samsung Guru 2120 on 16/1/1010. The phone stopped working on 12/3/2011. I tried to ring up the above number. The response, "the number doesn't exist". I went to the place, only to find that the shop doesn't exist any more! Isn't this outright cheating? The FM radio doesn't work. Also, the internet worked for some time but not later. I am still trying to get the phone repaired from some other source. My advice to others: Keep away from Samsung and pass this message.

I purchased the Samsung Impression phone in April 2010. The touch screen went out this week. Text messages do not send or delay and consequently, we sent several duplicate texts and have been charged double our normal monthly billing rate. AT&T will not reimburse the charges. The water damage indicator turned pink and the phone has not been anywhere near water. When I was in the AT&T store, two other customers were there to report the exact same issues with their Samsung Impression phones. All three of us were told that it was our fault due to water damage. Since we did not purchase insurance, we have to buy an entirely new phone. I think there is a more serious issue with the Samsung Impressions phone that Samsung is not divulging. My phone is technically under warranty but what good does that do if they...

I got Samsung Galaxy S five months ago and its LCD breaks easily. I use this phone with a hard cover, but it broke immediately when it was dropped 30" high from a desk. I was told that the repair fee is over $160.00. Nine months ago, I had another cellphone model which also had a broken LCD. I would like to recommend not buying Samsung phones so as not to have bad experiences. No Samsung phone.

I placed an order for a Samsung WEP350 Bluetooth Pink Headset for $37.95 on 12/29/10, and I never received it! I was still charged, and I will be filing a fraudulent charge against them with my bank!

I bought a mobile (Samsung S3550) from the specified supermarket dated 02-11-2010. And within a week time speaker of the mentioned phone is complained so I go there with the phone for telling the complaint of the phone on 15th November 2010. Within a week time the mobile is got complained and tell them to do the necessary thing for changing the complaint of the phone. They were ready to make clear of the complaint of my phone. If the phone is complaining within a week time. Then what's the use of buying phone. What I have to do the money for which I buy the mobile it's totally wasted. Is there any court or anything to make sure of the problems that facing the customers like me?

This is to inform you that my cell phone Samsung s5550 sharks camera has been expired, don't know how. It is in warranty and is valid up to June 2011. I want a replacement for it. Can you please provide the camera if you can. Inform me to my email or phone no. as soon as possible.

I recently got your service and want to know why I bought a $50.00 phone to go with it that is $20.00 junk. I got very limited variety on the Samsung that goes with it and can't use it with USB or enlarge stuff. I love your service but hate your $50.00 phone. I'm totally not understanding why you get people get junk. When I got this, it was $105.00 out the door. It is not easy to come by these days and I expect quality for that phone's price.

At the end of June, I was using my cell phone when I started feeling a burning and itching sensation on my face. A few days later, it started turning dark. I began putting ointment and cream of all kinds to try to prevent irritating my skin.

As of this day, November 9th 2010, I am still putting cream on my burn because it itches so bad and it is peeling as if it is healing. There is an ugly burn mark on the side of my face that I believe will be there forever. The irritation has never stopped. I am so sick and tired of explaining to people what happened to my face and having to show them what area from the phone left that burn mark on my face because of disbelief.

I have a Samsung Mobile Model GT-S5230 since last January, and I have had a lot of worries about this phone. Day by day comes to technical assistance and since last July I'm waiting a solution from Samsung in Brazil. That's it, incredible, but it's my history with Samsung Mobile Phone, a bad history. I have a protocol send me by Samsung, number **, I call every day and nothing happening. What about the customer satisfaction and the product liability? I think this process in Brazil is the total anti marketing to the "Samsung Brand Name". I hope that the people from Samsung solve this situation. Awaiting a formal contact.

I bought a Samsung GT-S5233A last year (2009) at about September/October. The phone started giving me problems in June this year (2010). It freezes and when I reset it, the screen becomes blank but you can see a little bit of light at the background but it will not even allow me to insert my pin code. I would leave it for a while and when it finally comes up and insert my pin code, then out of the blue, the phone is blank. When someone calls, it will ring but I cannot see who it is. I took the phone for repair on July 13th 2010 and it came back from repairs on September 25th 2010. They told me that they replaced the screen. The phone was okay for 1-2 weeks and now it's giving me the same problem.

I don't know what to do anymore. I love their phones and I've always used Samsung and don't wish to change to another brand. Please sort out this issue as many people are complaining about Samsung freezing or they will lose customers.

I purchased a Samsung Corby pro b 5310 on 19.4.2010 and from last two months phone battery is not working well. I'm fed up of going to Samsung care {ashok vihar} again and again, if no action is taken in 2-3 days then I will move to consumer court, as the bill date is expiring.

I bought two of the Samsung Impression phones in March 2009 and since then we have had 5 of them, three being warranty replacements. Now, the same issues always happen with each and every phone that we have had. The touch screens go out, text messages do not send or delay, the back white tab for water damage turns pink and have not been anywhere near water, and I cannot retrieve messages. Need I go on? Now AT&T has replaced 3 phones for us in less than a year and a half, but we were told that even though it is a reoccurring issue when the warranty is up we will either have to pay out of pocket for a new phone or go without.

The way that I understand it is there are a lot of issues with this phone and found a blog from someone that used to work in the warranty department at AT&T and said that there was a recall issued. I never received anything regarding any recall. I wish there was a recall; the phone is really poor quality. My son has been having problems like I described above for a few months now; but as I stated earlier if the warranty is up, then too bad.

I do not have an upgrade available until December 2010. I think that vouchers should be issued for new phones for anyone continuing to have issues with this phone as a rider for a new phone of the same value as the Impression at the time of purchase. It makes it very difficult to purchase a phone for another $200 when you already spent $200 on what was supposed to be the best on the market.I am so disappointed in this phone. I myself had the phone and had it replaced once and now my son is having trouble with the replacement that I got because I passed it on to him. I would just like it to be the consensus that the phones are junk and need to be recalled for something of equal or lesser value. Thanks for your time.

The economic consequences are that I had to purchase a new phone for one of the lines because the Impression was not a useable device. Unfortunately, I need to replace another but do not have the $200 needed to replace it with a working phone. So I am going to have to dig up a flip phone to use in its place until an upgrade is available on our plan.

I bought Samsun F309 mobile phone from in Secunderabad in the month of April 2010. I stay in Lucknow. When I came back in the month of August 2010 the phone stopped working. I went to the Samsung service center to show it. They informed that moisture has gone into the phone and told me to replace some part. I did it. Although the phone was in warranty period they charged money for that part saying that the warranty does not cover it. That was not all. Again after 15 days the phone stopped working.

Again I went to the service center to give it for repair but those people are making us run around telling that it will take one more week every time I go. I have still not received my phone back from them. It is very appalling that an esteemed company like Samsung gives such pathetic and horrible service. This was a mistake on my end to buy a Samsung phone. In future I will never do it and have already recommended my friends and relatives not to go in for any Samsung product. If this is the kind of service you provide I suggest that Samsung should either close its operations or explicitly say at the time of purchase that they will not provide any after sales service. I am really disappointed. I am writing this complaint but have no expectation that any of you will do anything about it. There have been many consequences 1) I had to purchase another new phone with new connection 2) I have had to make so many visits to the service center 3) I have been calling up the service center almost every day but with no result.

I had purchased a W299 of Samsung on 4 Dec 2009 from Mr. Talk (Meerut). It cost me Rs.10,700. My problem is that from the day one my cell phone is unable to get anything from Bluetooth and images and movies downloaded from R World are not transferable to anybody and even not applicable as wallpapers. Mobzone, a service center in Meerut, is just postponing the repair by saying that software is not available to them and company is not providing them particular software. They suggested us to place an E-Mail to support.india@samsung.com and I did the same but no effective response came. Mobzone recommended ABC communication but they also failed to help me. ABC communications suggested to talk to Mr. V. at P.L. Sharma Road I went their at least 3-4 times but even he was not knowing anything. Kindly please help me regarding my problem. I will be thankful to you.

Our complaint is not so much that our new upgraded Samsung mobile phone stopped working after just seven days. But more shocking to us is that on top of this inconvenience, we have experienced unhelpful customer treatment thereafter. Instead of the faulty Samsung Corby GT-B3210 being replaced and the clients receiving a new one, we were instead offered a repaired phone. This is just not on. We did not pay for a repaired phone, but a brand new upgraded unit and that is exactly what we expect.

This is what happened: My wife recently upgraded her mobile phone at the Vodacare shop in the Lifestyle Centre in Kloof street, Cape Town. Just seven days into owning the phone--a Samsung Corby model--it started switching off, which seemed to be a software fault. She took it back with the orange box the phone came in, with warranty, paperwork, proof of purchase and all appliances. Most appliances were still unopened and in the packet. A day later (day 8), Sharon, the Vodacare consultant, called her back and said: the Vodacare head office were unable to replace the phone with a new phone because they said they needed the box package that the phone came in, which was thrown away.

The actual box that the phone came in was kept. There was an outer box and a smaller box. The outer box was thrown away and this had a number on it that they say is very important. But in the Vodacare shop, the staff can confirm that my wife purchased the phone with them a week earlier, and they confirm they have the number that is needed in order to replace the phone, on their records. On top of this, the very same number is on my wife's purchase receipt. So what is the hold up? We don't know. Yet still, with all the above, the head office Vodacare are not willing to replace the phone unless my wife can produce for them the outer box with number on it.

All they are willing to do is fix the phone free of charge. But that is not a new phone, is it? That is a repaired phone with a fault that happened within the first week of owning the new phone. Who wants a faulty phone? But we understand the fault is a software problem and our understanding is that a software problem cannot be repaired and needs to actually be replaced. Otherwise, the phone is not going to be new and will continue giving problems. We said that we can't produce the box.

On July 1, my wife called Vodacare head office at repair hub in Cape Town. She spoke to Simonay **. She said that she would contact Out of Box (probably a service department) and discuss the issue. On July 2, Sharon from the Vodacare shop called to say they can't do anything about the phone. My wife asked her if she had spoken to Simonay and she said no. Sharon then said she'd wait for Simonay to call my wife. Ten minutes later, Johan from Vodacare called my wife, saying that Simonay asked him to call my wife. The message was: they cannot replace the phone, he's going to go ahead with repair work. My wife stopped him and asked for the phone back. We now have it in our possession. How difficult is it to get a new phone, when we have had it for just seven days and it starts switching off?

Our question is: Why can't this phone simply be replaced? You have all the information you need, the phone stopped working properly before the first week was over. Yet, the only reason you can give for not replacing the unit is due to not having an outer box. To us, it seems as if there is a hidden agenda here. Are the sellers wanting the ability to repair the phone and then re-package it before re-selling the unit to somebody else perhaps? Is that why the box is so important here? It is slowing down business for my wife because her previous phone is very basic and has bad signal. So the longer we are without the upgraded phone, the worse it is for her work situation.

It is frustrating to know that samsung has yet to acquire software that can be used with windows seven. I feel cheated because I cant use all of the functions of my phone.It has become clear to me that there are scores of other consumers who have suffered this same plight and are reaching out to each other on the internet to no avail. Please help if you can.

I have purchased Samsung mobile model Corby Plus B3410. While in advertisement or purchasing, there isn't any mention that downloaded videos of the set will not be viewed full screen. But after purchasing, I have come to the knowledge that downloaded videos are not visible to the full screen and small pictures are coming. Seller of the phone even didn't mention it and knew it.

I bought a cell phone from Max Communication on 3/31/10. Six days later, a black spot and a white screen appeared. Well, I took the phone to Metro PCS and they said the phone is broken and Samsung won't take it back. They asked if I would like to buy another. Since I told them I wouldn't want to buy another one, I contacted Samsung and they gave me a return authorization number then I sent it back.

I just received it back in 4/28 in a box without any paperwork and explanation, and in the same condition. Wow. Is this a way to do business? I paid $157.34 for Samsung R560 messenger. Please help me. There is no damage on this phone. I'm being swindled.

I bought a Samsung T229 mobile flip phone in June of 2009, with a one-year repair warranty, for a price of $70. As Samsung says, this is a repair warranty, not a replacement warranty. The issue was the backlight on the outer display would sometimes stay on when the phone was shut, causing the battery to go dead in a matter of hours instead of days. I sent it in to tech support twice and they did nothing but reset the phone settings.

Finally in March of 2010 (3 months of warranty remaining), the outer display burned out and didn't work at all. They said to send it in again and they would replace it. Then I got an email telling me the problem with the phone was "physical" and they were billing me $82. I had never dropped this phone or otherwise abused it and it was in immaculate condition without a scratch. I called them and asked if they had already repaired the phone without my authorization and they said yes. I told them they could keep the phone that I was not paying them for it.

Then a week or two later, they sent the phone back to me, unrepaired. So they had lied to me about having already repaired it. Samsung knows there is an issue with the T229 and refuses to do anything about it other than reset the phone. In the past year, I've also bought a $1300 Samsung refrigerator and $300 Samsung microwave.

Although they make a decent product (other than the T229 mobile phone), their customer service is a nightmare and I'm praying I don't have any issues with the appliances I bought. After this incident, I will never purchase from them again. This phone cost me $70 plus shipping. It did not last the warranty period and I am out $70. Plus I wasted numerous hours on the phone with customer service and had to make six trips to UPS to drop of the phone and pick it up again. What a waste of time.

I purchased my Samsung Instinct in Aug of 09. The rep talked me into this phone telling me it is the easiest phone to work so away I went with my phone. From the very start, I had problems with the touch screen. I have to hit the screen 5 to 10 times before it would do what I wanted it to do. I hook up to the internet while sitting on the desk and nobody around it, but that isn't the main problem. In Nov of 09, I purchased a new car with a built in Bluetooth. Outgoing calls worked great. I'd never received an incoming call until Feb 2010. This is when the main hassle started.

I received a call in while driving my car. Bluetooth kicked in incoming call, short pause and the call ended. I didn't even get a chance to hit the connect button. I had other people try to call me same thing so I took my brand new car to my dealer thinking it was my U connect in my car and tell them my U connect isn't working. It will call out but incoming calls won't. So they check it over try 3 phones on it (all different phones), theirs work outgoing and incoming.

So I go to the Bell store in our area. They are bumps on a log and wouldn't even get off of their stools. I go home, phoned Bell and get like 5 different people, still not resolved. So I keep up the calls after about 5 hrs on the phone with I don't remember how many people. I was told I have to send the phone in to be repaired they will send a loaner phone. They had it for 2 weeks and it I received it back. It performs better but still won't accept calls in on my car. Back on the phone with Bell and talk people again then I get some guy telling me, "Well it's only partially compatible with your car." How can a phone only be partially compatible if it's got a Bluetooth, it has a Bluetooth, out and in?

So I phone customer relations at Bell armed with all this info. I get a supervisor there and tell him all my problems with the phone and get the same answer and they will not replace the phone. I tell him well how about I only partially pay for the phone seeing as my phone only partially works. He told me it doesn't work that way and he can't help me. I told him they could have the phone back and he could pay for the remainder of the contract and he informed me it would cost $400 to cancel the contract. Why these companies are selling you a product and then don't stand behind it? I'm tired of dealing with these people. I don't know who to deal with next, frustrated to no end.

When I keep my cell (Samsung i-450) on standby mode then it shows the background photo of the theme, but if standby mode is switched off ,then it shows a screensaver as the default image which is unchangeable. I showed it too service center but they are clueless on what to do. By the way, I'm able to bring the default image as the theme when standby mode is off. Please help me, if anyone knows how to deal with it.

I bought a Samsung T229 cell phone and had problems from day one. The small outer display would not shut off when the pone was shut, which would run the battery dead prematurely. I sent it back twice under warranty and all they did was reset the phone, did nothing to fix the display. I had to keep this thing constantly on the charger.

Finally, about 7 months into my 1 year warranty, the display burned out. I was told to send it in and Samsung would give me a replacement. Then a week later I get an email telling me they're billing me $82.27 saying it was because of physical damage to my display. Plus, they won't send it back to me now until they've received the money. I've wasted hours of my time on the phone over this and their customer support is not budging. I will never buy another Samsung product as long as I live!

The Samsung mobile phone 'Behold' is not worth purchasing. The touch screen is very ineffective, and inaccurate. The scroll for phone numbers never works. Just days after my warranty ran out, the touch screen became totally non-responsive. Samsung and T-Mobile would do nothing to fix the phone or replace it, even though I had called in before about this problem. I continued to try to work with it. When it finally died, I found out that it was just out of warranty. I would recommend against doing any business with Samsung or T-Mobile.

(7) Many unknown options such as P-Pause, T- Pause, Sweeping Command etc., which have no explanations as to what it is (All the customers are not intelligent).

Even smaller cell phones do have these, how can we expect what Samsung does not provide? I am totally disappointed. Earlier (and even today) I have been using a China Mobile Model Mirae Comm comp Ltd, Model MGH 870. I purchased it for Rs. 6,000/-. This phone has all the facilities and is even more user friendly. After using it for two years, I thought of shifting to a branded instrument, thereby purchasing Samsung. Now, I'm totally disappointed. I took it to Samsung customer care. Even they are blinking and reloaded the software and could not do anything. Now, what should I do? I want to return the cell-phone. Please advise. I want to get rid of this phone and get back my money..

My wife and I were getting ready to move to Earp Ca. We were going to manage a RV resort on the Colorado river. We had a 38ft Alfa Gold trailer. Two weeks before we departed we purchased a new Samsung cell phone. The day after we started our new job our trailer caught fire. The cause of the fire was the 2 week old cell phone charger. That is in the fire report. That was on April 18, 2009. Believe it or not, we still cannot get Samsung to step up and pay for our losses. It's time for us to get a lawyer and sue. Our trailer was totaled. We lost everything but the clothes on our back that day and our new job.

On February 7, 2008, my husband and I purchased two Samsung A437 cell phones. In June 2009, I started having problems with my unit. It would spontaneously turn off and/or on. Additionally, when receiving a call, it would ring once and automatically go into message mode. I took the phone to an AT&T store (our carrier) in an attempt to find out what was happening.

The sales person suggested that the battery might be malfunctioning but the cost to replace it would probably be more than a new phone. He also removed and reinserted the card. This seemed to resolve the problem. On November 23, 2009, while I was listening to a voice message, the phone emitted an extremely loud, high pitched screech and pop. The phone subsequently ceased to work until I, once again, removed and reinserted the card.

Needless to say, I stopped using the phone and took it back to our AT&T store. They had no idea what was wrong and suggested purchasing new phones since our contract was over.

i had bought one samsung mobile (MODEL NO.SGH-J210) DTD.03-12-2008, it means my mobile is in warranty period, i have my mobile bill in which IMEI no. of Mobile Is mentioned. when I had gone to the Service Centre(VASHI)-Mr.Manish, and i had also talk to Mr. PRASHANT (MANAGER OF NAVI MUMBAI, SAMSUNG) they are talking me very rudly, and telling that there is no solution of this problem, its not way,

if they are opened such a big BRAND, they must have any other solution, it means customer has all the records than why they opened SAMSUNG, If the customer has mobile bill than also they are telling that there is no solution, sir in my mobile my IMEI No. is displaying, so when i had gone to service centre with my bill than they are telling that bring mobile serial no.

which is mentioned on mobile box that i dont have because its a long time from buying date and on back side of my mobile the serial no.has been rubbed due to my mobile problem. I had also send email to samsung but from them also there is no reply. i don,t know what rubbish service they are providing. reply me soon because by 30th Nov. 2009 all the mobile which has invalid IMEI no. has been blocked. so please its a request reply me soon. i am very depressed.

I purchased a samsung phone at Wal-Mart on 100209, less than a month later the LCD screen stopped working, I sent the phone to the service center for repair and was notified later the charge would be 85.00 dollars because Samsung doesnt warranty the LCD, they manufacture it but dont warranty, shows you how much confidence they have in their products, the phonje lasted less than 2 months before going out, I have a Motorola phone thats 5 years old and still works perfectly.

I was due for my upgrade with CellC and requested a Samsung U700 phone, which I received very speedily, the initial service was excellent. I had the phone and in the first week started experiencing problems with the phone hanging, freezing, battery warming up excessively, etc and the scroller was sticking (clicking and hooking) and not working properly, the one minute I was walking with the phone in my hand and the next minute I noticed something silver rolling in front of my feet, I stopped to see what it was and noticed it looked like the scroller, upon inspection of the phone in my hand I noticed it was missing (I picked up all the parts I could see, and then I contacted CellC and they assured me that due to it still being within the warranty period they would send the courier company to collect,

I followed up a couple of times, but they never pitched, it was suggested by the Call Centre that I take the hand set in to IXIA in Midrand as they are the accredited repair shop utilised by CellC, close to me, which I then did. While the phone was in with IXIA I received a mail stating that the phone had serious issues and needed to return the phone, I stated that this had already been done and it is with IXIA Midrand.

On the 17th of September 2007 I received a quotation for repair to the value of R655.44. When I contacted them they stated it was because of user abuse, I stated this was incorrect and they can analyse the phone properly, I mentioned all the issues up front to CellC prior to the scroller falling off and it does not warrant me paying for a faulty phone that I received. IXIA told me to take the matter up with CellC, which I did. They then ensured me that I would not need to pay, this is when the fun started.

It is now July 2009 and I have still not received my phone back. CellC at a stage told me that the company went into liquidation and the phones are lost, but if I can provide them with proof that I did hand the phone in to IXIA they would replace my handset for me. I have spoken to various individuals within CellC and the latest in January 2009 was that gentlemen called Philip's supervisor Justin would make the call. (I am still waiting for a response).

I also contacted the Communications and Complaints divisions (Head Office). This individual said she would immediately look into the issue and get back to me, this was in March 2009, and once again I am still waiting.

This to me is totally unacceptable as I have been duly paying for my so called upgrade every month as required, and I have had no additional benefit what so all out of this contract. It feels like they have stolen my phone and maybe I need to lay a charge of theft against CellC (not what I would like to do).

The cell phone battery had exploded.

As a result of the cell phone battery exploding the heat from the battery burned a hole through my pocket. As I stood up pieces of the phone fell to the floor and left 2 burn marks on the rug. Although I could feel the heat on my leg I was fortunate that I was not burned. Just a few leg hairs singed. I am now without a cell phone and I am not due for a free replacement until October. Do I have any recourse?

I purchased a Samsung Rant cell phone last year (December 2008). On June 7th, 2009, after only six months of operation, the phone lost its ability to charge. At first, I thought it was the charger, so I bought a new charger and tried to charge the phone with that. When that didn't work, I figured something was wrong with the charge connector on the phone, and that it would be a good idea to call Samsung to get it repaired.

I called the Samsung technical support number. After two days of two attempts (the first attempt failed because the rep didn't properly key-in the RMA information and I never got the email with the UPS return label), I got the UPS label finally emailed to me. I shipped the phone to Samsung. After about 2 weeks of silence, I called their customer support line again. They assured me that the phone was being repaired and should be ready next week. More silence.

I called again on June 23rd. This was now my 4th call into Samsung. This time, the rep told me that the latest update was that the phone is currently being repaired. They are in the process of replacing the LCD on the phone. The LCD screen? That sounded very odd since that had nothing to do with my problem but ok I figured the manufacturer knows best what to do.

I asked for an ETA again. Again, the same thing they told me a week ago: it will be available within 2-3 weeks from today, excluding Saturdays and Sundays. Now at this point, I figured ok, this is going to take a while, so I dug up an old 2003 Sanyo phone I had laying around, and reactivated cell service on this old phone, so that I could at least have cell service while they took their sweet time fixing my Samsung Rant phone.

Interestingly though, about 30 minutes after that call, I got an email saying that the repair has been completed! Here's is the content of that email: Dear **** ********, Thank you for your patience. Your product was shipped on 06/23/2009 at 13:13 EST.

Your phone is damaged beyond economical repair in the form of a warped board, or missing or damaged components. The factory warranty has been voided. Thank you. Samsung Electronics America

When I saw that email, I could not believe my eyes! Instead of fixing the phone, Samsung broke the LCD, and waived off my phone as being beyond repair! Never mind that the phone was in working condition when I sent it in. The only thing wrong with this phone was that it wasn't charging! When I would charge my battery inside my coworker's phone, everything worked fine. There was no reason to break my phone, Samsung.

They are now shipping the dead phone back to me, and I can track its progress on the UPS tracker. How wonderful...

I called customer support once more today after I got that email and was able to get the issue escalated to level2 supervisor. The supervisor was not helpful at all. She kept telling me that my LCD was broken. I kept telling her my phone was perfectly healthy when I sent it in, save for the charging problem. But she kept insisting that there was something wrong with the LCD and that they had to replace the screen on the phone, and that now it was broken. After half an hour of arguing back and forth I gave up. This is going no where.

In conclusion, I wanted to say that, in the past, I have been impressed with Samsung products. Ironically, I have purchased an LCD monitor from them, many years ago, and have been very happy with it for many years, never had a problem. But now that I have learned what their customer support is like, I do not think I will be buying anything else from Samsung ever again. Why take the chance? Total economic damages estimated at $400

I also have decided to forward this letter to their corporate headquarter guys, the addresses of which I found from another poster on another forum, who was in deeper shiite that I (he had purchased an expensive LCD which broke down and was having similar issues with the support. At least my phone was _only_ $400...)

Just trying to raise awareness and protect other people from falling into the same trap here...

If anyone's customer support experience parallels mine, feel free to write to their corporate guys, as well:

Ridgefield Park, NJ, 07660

and

Ridgefield Park, NJ, 07660

I purchased a brand new phone and the keypad got too hot after 10 mins of use. I called my service provider and was told it was a warranty repair because it was a manufactures defect. So, I had to hold onto this phone for about a month because I didn't have a replacement at the time. During this period, the LCD got damaged. I was told by a repair shop that the keypad may have melted it.

Samsung refuses to repair the keypad stating that because of the LCD damage, the phone is now out of warranty even though they knew about the keypad problem. I think it's great how a company can promise to back up their products but not honor a defective one. I think I should get the keypad fixed under warranty. I don't care about the LCD, I just want the defect in my phone fixed. I don't even care if they gave me a new phone! I can't believe that a company would let it's customers down by not wanting to take responsibility for it's defective merchandise, especially this day and age when it's so hard to make money.

I was also told by the Samsung repair guy, when I called the first time, exact words, "If there is any damage not covered by warranty, they will send you a notice regarding payment. You may choose not to have it fixed. If there is any damage/defects covered by warranty, they will repair it without needing your consent." After I explained this to the "manager" of their ECS department, she said that she cannot back up what her reps say because that is not their policy. She then told me to ready my warranty, which of course I did, and no where does it state that they will not fix warranty repairs/defects if there is out of warranty repairs as well. I simply asked that they show me in writing that they do not repair defects if there is damage to the phone and they could not produce, simply stating their generic warranty statement.

I just want my keypad fixed. It's a defect and it's under warranty. It shouldn't even be a question of warranty or not, it's a manufactures defect! They should be calling me to fix it.

I paid $225.00 for a Samsung Glyde cell phone. From day one i had problems. This is a touchscreen phone and does not work. I have had it reprogrammed, looked over by a tech, nothing has fixed this phone's opperation. the screen freezes up, doesnt push the button you touch on the touchscreen, you go to answer a call and hit answer and the ignore button flashes and cuts the incoming call off. Just terrible. I spent a lot of money and in return i have an unusable piece of garbage. I would use other words to describe my true feelings but this is a public site. STAY AWAY FROM SAMSUNG PHONES! You might as well take $225 and light it on fire. You will have fewer headaches.

I paid $225.00 for a Samsung Glyde cell phone. From day one i had problems. This is a touchscreen phone and does not work. I have had it reprogrammed, looked over by a tech, nothing has fixed this phone's opperation. the screen freezes up, doesnt push the button you touch on the touchscreen, you go to answer a call and hit answer and the ignore button flashes and cuts the incoming call off. Just terrible. I spent a lot of money and in return i have an unusable piece of garbage. STAY AWAY FROM SAMSUNG PHONES!

After only 45 days of normal use, the keyboard on my Epix phone paint wore off and according to Samsung this obvious defect of manufacture is not covered under the warranty

Have a defective phone and if I want it repaired, I must send it to the factory, pay for a new keyboard and be without service for 4 to 6 weeks

I have been using cellphones for eight years or so... but about four years ago I began a long distance relationship with someone. I was using the cellphone quite a bit at night time, for hours at a time, every single day. Nowadays I don't use the phone as much, however in the past month or so, whenever I do use my cellphone, the entire right side of my head starts to feel pressure. Even If I hang the phone up, hours later the pain is still there. I tried switching ears but now the same thing happens to the other side of my face.

I only use speakerphone now, but any cellphone that I use causes the right side of my head to hurt. This is atrocious and people need to know about this!! Can we combat this in any way with low radiation cellphones?

At 1:15AM I awoke from the smoke in my room. I look to see where the smoke was coming from and it was from my phone which was on my bed. The phone battery exploded, melting the entire back portion of the phone as well as damage to my mattress.

Luckily, no one got hurt however it has cause mental trauma; I am literally nervous holding any cell phones not to mention seeing any battery related items such as chargers!! The mattress was bought last year and it is entirely gone; stains of the plastic from the phone that was melted and ashes!