Safelink Wireless

I call the number for tech support off and on for 5 days. There is always the claim of high volume of calls. Then you are told to go online. There are no numbers there relevant to the issue. My phone does not ring, I can't put new numbers in and a restriction number is present always, but I do not see any information in the booklet concerning this. I want to return this phone to the company. It is not worth my time and efforts.

I never received minutes for February redirected to number of numbers to call. I was told my account was cancelled. It's state paid. Then I was told system is being updated, call again another day. Another scam on our government that people can't and shouldn't tolerate! I will be contacting the Attorney General. I hope others do the same!

I just received my Safelink cell. I went through the entire steps to retrieve my airtime & started using it. The first two calls were ok, but now it keeps on turning off my call and displaying "Call Ended" for no reason.

I have been applying for the Safelink free phone since the beginning of October, 2011. It is now February 2, 2012. I have mailed in several applications with a copy of my food stamp card, which they say they could not read. I have faxed in copies - same thing. I have faxed application and copy of letter stating that I am eligible to receive food stamps. They tell me they only received the application - no proof. I don't understand who is in charge of this but they seriously need someone who knows what they are doing.

Every time I try to call, and wait forever, I get a non-English speaking person who says they will mail me yet another application. I tried to explain to them I have the application in my hand and will immediately fax it and my proof to them. But still I get nothing.

I informed the woman today when I called once again that I will fax my papers daily from this point on until someone approved it. I also faxed a note stating this, and marked my pages 1 of 3, 2 of 3, 3 of 3 in hopes that they will figure out how to keep them together when they come in. I have never seen such a terribly ran company in all my life.

On November 2011, I was told by Safelink to verify my telephone account. I waited patiently for their form in the mail, sent them their verification letter on December 5, 2011, Called them, since it has been well over a month and I have not heard from them, now they are claiming they never received their form back. Explained to them their fax number does not work, the person I spoke with continued to tell me, oh I apologize but this fax number does work, I told her I have tried to no avail.

She said, we will send you a new verification letter in the mail for you to fill out, mail or fax back to us. Really?! The fax number does not work. Been over 2 weeks and have not received any verification letter. Why the run around, why not be straight forward. Some of the people you speak with don't understand or tell you what you want to hear and when you call back, none of what was told to you is true. This has happened to me with them. This is terrible service!

The only complaint that I have is that the customer service is extremely hard to contact. Sometimes, I wanted to know some information about my enrollment status and I tried one complete day without any luck. The next day, the call went through at the first try. Reading most of the complaints here, I can tell you that most of these things are caused by not reading the terms and conditions. They clearly explain that if you receive a replacement phone for the original being lost or stolen, you will only get it once for that and it will only have 10 minutes. They also explain that calls to any number (including customer service) except 911 are charged and that you have to do the 555 thing and call them if you don't receive the minutes by the 5th of the month.

I thought I had lost my phone but I ran it over and called Safelink to send me a replacement. I had 1837 minutes on my phone and they cancelled it instead of sending me a phone and letting me use my sim card and told me I would not get my time back. I was only entitled to 10 minutes. That is not right. I had 1,837 minutes, not 10. I was taken for 1,837 minutes and I want it back or justice.

I was attempting to see if my monthly minutes were added to my Safelink phone so I called customer service to find out. What I wasn't aware of is that if you are a Safelink customer, they will deduct minutes while you are on the phone with their customer service. I spoke to the manager to get reimbursed, and I told her that nobody in customer service told me about that policy. I still haven't received any minutes. I had to buy minutes so I could be in contact with my family if I needed them.

Safelink is for people who are on ssi or food stamps. So how are they able to charge a person who has less than anyone for calling customer service? They hurt me in my pocket wherein nothing lives! I even contacted their corporate office with no reply. Safelink program is run by Tracphone. If you are a Tracphone customer, you don't have your minutes deducted while on customer service calls!

Does that make any economical sense? Punish the poor, while letting more privileged customers receive free customer service. Please let me know what you think. Thank you very much,

After a year of use of my Safelink phone and up to date verification, I was using the phone out of state, and the second day it showed it had been deactivated. I checked with the verification agent and all was fine, however they directed me to their tech support. I made literally well over a dozen repeats of the data and numbers, and being transferred to another to do the same, I managed to get to a tech agent. Always upon again repeating the data they brought up a file that said the phone had been reported as stolen or lost. When I asked when and who reported it, I was told that information was private. After one "session" a tech granted me a new sim card, but even with the new card the phone issue kept coming up with no service.

The phone has never been lost or stolen, and I have the original with me (it has a mark I placed on it). With well over 4 hours talking, repeating, and being transferred over several weeks - being told it should be back working in 4 hours, it would always end up as stolen or lost and ---end of story. I asked who reported such and how was it possible for me to prove I was the rightful owner, but I was told to wait, and then I would be disconnected. Finally, upon redialing I found my calling phone number was being blocked. At no time was I hostile or accusing, but I was not the one who had indicated that "this phone conversation might be recorded", but wish I had.

Of course, going to other providers is a solution (I am taking), but it is the issue that our nation's needy citizens are being victimized without legal recourse, many already humiliated by the economy and treated with disrespect at the hands of companies operating in or out of the USA. This is the issue and it is not basically about any "out of pocket money on my part", but evidently we no longer have legal rights in such matters and this is more costly than tax payer's dollars.

I was sent an application by Safelink and after sending it in completed they denied me. When I called to ask why they said someone in my home already had a Safelink phone. The person previously living there had one and I had to fax my lease to prove she didn't live there. I did that and they said they never got it. Tanya ** who said she was in India said I would have to start the process over. Why did they send me an application if they already show someone there with service? Whoever lived previous to me there obviously didn't change their address and I don't like that my lease is now out there floating somewhere because it didn't get to the fax number they gave me, which I verified with Tanya. I would hate to get one of their phones and have to call with any issues.

I've had a Safelink phone since 2008. Every year, you are required to go online and verify everything related to your service & phone. Every year, the web site messes up and I have to call and talk to them to get it done.

This year, I did the online verification on 11/02/11. I was getting 125 minutes. I changed plans that were offered to me online for 250 minutes a month. Then on 1/1/2012, I got 125 minutes and still had to call them and verify my service or it was going to end. I called 1-888-299-7280; I spoke to a male who identified himself as "Michael" (in an Indian accent speaking very fast in broken English). I told him I needed to verify my phone service and get the rest of my minuets. I told him I evidently had problems with the website, as I do every year.

He got a nasty tone in his voice and said, "You cannot complain the service is free and you are the only one who had trouble with the website! I've changed your plan and you'll get 250 minuets 2/1/2012 and not any sooner." I responded with, "No, it is not free, our American Government pays for it, tax money pays for this service to Safelink, so no it is not free and I get it because I am disabled." When I asked three times to speak to a supervisor he said, "No, I don't want to." He hung up.

Our government needs to change service providers as these people feel they don't have to be concerned about any customer service skills or the service they are paid to provide.

I tried getting the service to Safelink disconnected by using my name and Social Security card. In addition, I tried the same for my son, but the representative stated that they did not have me or my son on record. My son's telephone number is ** and my telephone number is listed above. I requested to speak to a supervisor, but I was informed that the supervisor was unwilling to assist. If you have honest customers, calling to inform you that they do not want the service and the representative is refusing to turn the service off, then they are limiting individuals that are residing at the apartment a chance to receive a telephone. I am extremely unhappy with the service and it is sad that they are unwilling to assist. Have a great day.

I have had my Safelink phone for approximately 20 months. The first year, I had no complaints, but for the last five months, my phone has been deactivated every month. When I call for assistance, I get someone that cannot speak English very well and they will not listen to what I have to say. The last time that I called, they deleted 289.70 minutes and 327 service days off my phone and would not add it back. This was done by "Edwin" and of course, he disconnected our conversation when I pointed this out to him. I immediately called back and was told there was no "Edwin" there and I had to go through the entire sequence of what happened again. I was told that I had changed the number on the phone, that the number I was using did not match the serial number, so therefore they deleted my phone number and put another number on it.

I was on the phone for four plus hours trying to get this situation resolved and no one would help me or even listen. As a matter of fact, a supervisor laughed at me for getting frustrated after about three hours into trying to get my phone to work. These people are very rude on the other end of the phone and they need to learn to speak English, shut up and listen to what kind of problem is being relayed to them. One number that I called said "oh, everything is okay, I called this number and they will get you back in service."

It did not happen! So here I sit with a useless cell phone with no minutes, no service days and with a different number and no one can even tell me how to mail it back to Safelink. What do you do? Why can't I speak to someone in charge? Why does no one know what they are doing? You people really need to reevaluate this system, because there are some of us that depend on that phone in times of need and when the service is discontinued for no reason, seriously folks, you have a problem!

I made the huge mistake of "losing my cell phone". I called Safelink and they promptly sent me a replacement phone. Here is where all the craziness begins. I will begin by saying I have made seven phone calls. My first phone call to get my new "replacement" phone activated was ok. I was on the phone with the "polite" woman for quite a while. The phone call began at 3:45 p.m. and I had to pick my wife up from work at 5:00 p.m. Well around 4:30ish, the woman finally had me to enter codes into my phone. Well, we did this a multitude of times, but something was wrong every time. Well it came to the point I had to explain to the woman that I had to get off the phone and that I had to pick my wife up from work. She told me to just call back another time. Well, I waited a couple days before I finally got the chance to call again.

The 2nd call was a foreign woman and I could barely understand what she was saying. I believe she had probably learned about 100 English words. Well, she kept saying that I was not in the system, but she clearly found the phone number in the system with the minutes and time. I don't exactly know what she did, but she somehow managed to delete me out of the system. Well, I got so irritated that I ended the phone call.

The 3rd phone call (again several days later). I finally got a guy I could understand. I gave him my enrollment ID and he said that it was not in the system. I believe this was because of the previous call. Well after trying desperately to explain to him all the details, he finally said he managed to activate my phone and he added 15 minutes. He said that my new minutes would arrive at the first of the month. Hooray! It's finally fixed and resolved. Only in dreams. The first of the month rolls along and guess what "no minutes". Also my phone was about to be out of time.

My 4th phone call, I called and get another foreign person I could barely understand. (Please people understand I am not discriminating against foreign people). I just believe that a person hired to do a job at a call center in America should at least be required to speak English. Am I wrong? Well, the guy I spoke with finally pulled up my phone number. Well Apparently the previous person had just tried to do the easiest possible thing and that was just to register the phone as a default Tracfone phone. Not safelink, no 250 minute plan, no time. Well, once again, I tried to give the person my enrollment ID and tried desperately to explain the situation. He had no idea how to work the computer or something. He had me on hold over one hour and kept coming back with the same response. I do apologize, but I cannot find you in our system. Well, I got so frustrated, once again I ended the call.

My 5th phone call, I finally got a person that knew what they were doing! Hooray! She instantly found me in the system and after only a few minutes had added my monthly 250 minutes to the phone! Well, I thought that was the end of my problems! Well, I started to receive emails that I needed to add time to my "Tracfone". I just ignored the emails thinking that it was some mistake or something. Well finally I received a phone call from Tracfone stating that I had one service day remaining on my phone. What? Well I immediately made my 6th phone call. Now I have to say that the only reason I sought out this website was because of this phone call. This guy was absolutely the rudest person person I have ever talked to with "Safelink" in the two years I have been a member. I explained to him (very politely I might add) everything that had happened up to this point. Well, he responded in such a rude tone it kind of caught me off guard. He told me to hold... Not please hold.

This guy apparently hated his job. Well he kept me on hold for 20 minutes before coming back and saying, "hold". I did so. Well after 10 minutes I said, "Hello? " He said "hold". Well after another 15 minutes he came back. I asked him, did I say or do something to offend you? He did not answer. Well I said how much longer do you think it will be? He responded, "Five minutes". Well, I waited another 10 minutes and finally he came back and asked me if the minutes had been added to my phone. I told him yes. After being on hold for so long I sure didn't want to say anything to prolong the phone call any further. He said is there anything else I can do for you. I said no. That was the end of that phone call. I just want to say that this guy obviously kept me on hold all the time just to spite me.

I was very offended. So much so I called Safelink back and asked to speak to a supervisor. I told this guy (Mario) everything that had happened. He was foreign, but I could for the most part understand what he was saying. He avoided the complaint almost entirely and just looked up my account and told me everything seemed to be in order. Well yes, of course it is in order, it only took 6 phone calls over a span of two months. He said he would look into the issue (Complaint). I bet he will... I just felt obliged to file some kind of complaint somehow. I hope the customer service with Safelink Wireless somehow, someway gets a "Makeover".

There is an abysmal number of problems with this company. First, when their phone died, their replacement came with hundreds of minutes missing from the previous phone. Second, the phone was supposed to be able to make some international calls, yet the one time I had to do so for an emergency, they told me I could no longer do that, and because of a change, they wouldn't allow me to, even though that change was not supposed to happen for over a week.

Third, you cannot get customer service from them in any way, other than a phone call. Their average wait time, before even talking to a person usually exceeds an hour. When you only have 125 minutes per month, that is half your total time. And I thought Comcast was bad. Fourth, in the last 4 months, the following has been going on with more than 50% of my calls. I live in Wilmington, Delaware, there is nowhere I go, where there aren't the full 5 bars. Nowhere however, calls keep getting disconnected randomly, sometimes during connection, sometimes during a call. The phone just beeps, says "call ended", or another message, and that's it. The problem is, this happens more often than not, after connection has been made, but before I get to someone (usually in less than 10 seconds, thereby taking a minute away, for only 5 to 10 seconds worth of phone usage).

There is no way I'm being disconnected from the other end of the call, as it is usually a friend, on the other end, and they usually call me back immediately after getting disconnected. I can't find out why they are deliberately doing this, because I don't have enough minutes to spare. On top of that, no calls have ID assigned to them, only the number is displayed, so if you don't know the number, you risk losing minutes to spam, morons who can't dial, drunken college kids, etc., and they even spam their own phones with "offers" for minutes (as if I'd be willing to pay for minutes they are just going to waste by disconnecting me over and over again). I don't have an option at the moment due to my medical condition, so I have to have this phone, but it's almost like not having one.

I had phone before I wanted to change address on it new number ok so the shut me off told me wait 10 day to re apply here for new one. Ok so I wait for 15 day and I apply now today no min on the phone and no way I used the phone at all and 2. I never got email or update on new phone number on my phone now what deal this suck (sorry). I said foot stamp Medicare so what the problem here please let me know there was 14.00 left on that phone now that was gone I put on there so this not fare I lost 14.00 plus no phone that mess up please fix this problem fast. I need to have to do my medical problem here thank you.

I am filing this complaint against safelink. I have been with them since 2009. This year my dad have been having problem with not put his minute on his phone or turn it off. Every month we have call them to put his minute or turn his phone back on. Since October of this year, they turn his phone off. We have been calling them and email them and they have it back on.

I am on disability and live in Missouri. I applied for the Safelink Phone in October. I received my Safelink phone this month (November) and everything worked fine. Out of curiosity, I went to the Safelink website to see what my status was. It said that my application had been rejected due to an administrative rejection. I called Safelink. After trying 2 phone numbers, I was finally able to talk to a real person (foreigner). After waiting about 40 minutes, I was told that their program no longer accepts persons who receive disability from the state of Missouri. They couldn't give me a reason why, but just kept saying I would lose all my minutes in December.

Since I am on a limited income, I need a phone for emergencies, and Safelink has proven that they are not willing to work with me on my disability issue. I have received no correspondence from them concerning this issue and don't understand why Missouri disability would be rejected for the phone. My sister also has this tracfone, and she is worse off than I am on the disability issue. She can hardly walk and is on medication that barely alleviates her pain. I'm afraid that since she gets disability from Missouri that she, too, will lose her tracfone minutes. I thought disability was a federal government program, but according to Safelink it must not be.

I lost my phone so I called to get another one. A few days later, I found my old phone. Well, one was already on the way, and so I thought I could use a new one. I have had this one for several years. Well, what a joke, I had 1553.50 minutes on my old phone and they only let me have 78 minutes, this months + 10. Big deal!

So I had to eat the minutes I had saved for emergencies this coming winter. You know how long a utility company keeps you on hold. Well, now I have to start all over again. This sucks. I offered to send the new phone back, but since it was already activated for a day, I couldn't do that either. I asked just to have my old phone reactivated, couldn't do that either as per manager.

My app keeps getting rejected because they say my address isn't known or registered. Every time I call, I get someone in some indo country who can barely speak or even understand English. They tell me that the USPS don't have my address on file. I get mail and my SS check and all of my other U.S. mail at my address. If there was a way to contact someone here in the United States, I'm sure most people's problems could be solved, including mine!

I sure wouldn't give this company any stars, if that were possible. Federal programs should be for people who are eligible as claimed. I get federal mail, right? One hand don't know what the other is doing. That's a shame!

I'm a Safelink Wireless customer on a monthly (250) plan. I called to inform them of my missing phone in April/May and they reassured me that a second phone would be sent at no cost to me, but any minutes remaining would not be restored. It is now October, I haven't gotten my phone yet. Do I have to go to court regarding the matter? Please assist me regarding the matter. From my experience, it is an important component imperative for employment. Without it, I am losing money.

I would have given a zero rating, if allowed. I find it deeply offensive that this service, paid for by the United States government and provided for poverty-level unemployed, underemployed and seniors of the United States, is serviced by call centers in every other country but the United States! It is absolutely ridiculous. Perhaps, fewer of the recipients would need free cell phone service if the call centers were in this country and workers in this country, who don't have thick, unintelligible accents, had the jobs, instead of people in every other country who read a standard set of ** lines they don't understand like, "Allow me to consult my supervisor, who is standing beside me..." (who is actually, decidedly not standing right beside them). There is something terribly wrong with this picture.

I had a SafeLink prepaid phone with 250 minutes and they said I was not eligible to have one. Nothing has changed, I'm still on food stamps, Medicaid and Medicare, I'm 70 yrs old. You have some of the dumbest employees in the world. Why would I be eligible one day, and not the next day? My phone was **. I guess you hire all the incompetents. No one ever called me, I never got any info in the mail. All of my records are in place.

As far as I'm concerned, TracFone, Safelink doesn't deserve even a one star rating! My first application was rejected because of the same reason many others were rejected. They were trying to say my address isn't a registered address. I live in a federally funded housing! When I called, I told them it was housing and then they told me it was because I forgot to put my apartment number on the application. That's **. I know I put my apartment on the application because I made a copy of the application before I sent it in, but I played along and went through the whole process so they could send me a typed application.

I faxed that application back with the required proof of income. I waited the 3 days they said it would take for them to process the application and called. Of course, they said "too bad, so sad for you". They didn't get the fax and told me that I needed to fax it again. So I faxed again. I called to check and the person I got told me it was rejected because of the address. I explained to him that I had been notified of that and I had spoke to someone else and they had me fax another application in. I asked him to check for the fax.

He went away and came back telling me (yes, you guessed it), "too bad, so sad for you!". He told me to fax it again. So I did and I checked. This time, the guy told me that because I didn't fill in the address right, I'd have to fax another application. I was fuming by then! I told him that I had already talked to someone and we went over that issue. He didn't care. He just kept spouting off about a bad address. I then asked if the application he was looking at had been filled out by hand or if it had been typed. He avoided answering that question every which way he could. I must have asked him that question a minimum of 15 times. I finally came right out and said please answer my question?

He proceeded to tell me that it had been filled out by hand on the top. So I then quickly told him that I had sent 2 faxes, could he please check and see if they had made it there? He told me that there was an issue with my address. I was beginning to think I was talking to a recording! I then asked to speak with a supervisor. He actually refused to let me speak to anyone else. As much as I tried to push the issue, he pushed back, including telling me it would do no good because of the address issue! I got so frustrated that I finally hung up on him! I fired off a letter to TracFone support and told them to "let me tell you about my experience with their customer disservice!".

They replied with a thank you for telling us this and that they would check into it so that it wouldn't happen again! I suspected they were trying to dump a pile on me, but I didn't know for sure so I didn't reply to them. Then I went to check on my application the next day, hoping against hope that they might have done something to straighten this mess out. They did. My application was deleted, it is no longer anywhere in the system. I need to find out what Government Office to complain to because complaining to TracFone, obviously, isn't working and I want to be sure that they aren't using my address and income information for someone else or for any improper use, which I suspect is exactly what is happening to an awful lot of people because these complaints are just too numerous and for all the same reasons.

God help me for publicly stating what hundreds of people are thinking and that which TracFone isn't going to like one bit when they see it.

I do not understand why I do not qualify for a free SafeLink phone. I get food stamps every month and that is all I get. I do not get anything else, no SSI, no Welfare, no anything please look into this as soon as possible and let me know the outcome. My SafeLink number is **. My food stamp card number is **.

I went to TracFone-SafeLink webpage and cancelled the government SafeLink phone which I am no longer eligible, but when I checked, they did not cancel the service. I called the support number for the TracFone service they provide, which was payed by the government, and canceled it. They gave me a reference number but the phone is still not cancelled.

It seems that they want to continue getting money from our government for a phone that should not be in use. Please do something about this.

I moved end of July 2011 and called Safelink Wireless and reported my change of address. They told me to fax a copy of my utility bill with my name and address since they already had a phone sent to that address for the person who lived there prior. I did this immediately, and 5 times since. My mother moved into my old residence and has tried for 6 weeks to get a phone sent to her by computer and by phone, and she gets the message that only one phone per household! I was sent a reference/case code when I initially called, and I always include this when I fax the request again.

Nobody ever calls, or replies by phone and this is a program set up through the government to help people like my handicapped mother. I tried once again today to call and now the two numbers listed only have options to add or buy airtime. I can't reach anybody for technical support or customer service. These people need to be investigated and forced to do their job. This is ridiculous!

I suddenly stopped getting my minutes.When I called about it, I was told that I didn't fill out my re-verification form. But I had it at least 4 times online and once by mail because, apparently, it didn't go through either online and by mail . Finally, I talked to someone who said that I was verified for the next 8 months and would have the minutes on the phone within 48 hrs, but it never happened. The next rep. was sending paperwork and installing minutes within 48 hrs, but still it never happened. It's been 2 weeks and I have ran out of options and guess that I will give it up.

I had 78 minutes on my Safelink phone. This was shortly after hurricane Irene and, after making a less than 3-minute phone call, my minutes disappeared and went to zero. When I called to resolve this problem, I was told by both the agent and her supervisor that they could not track where the minutes went, and they could not reimburse me.

They claimed they had no support department to figure out what happened, and I was left with no minutes on my phone (which is for low-income families in need). I lost additional minutes I had paid for, and, after one hour and 12 minutes of my time on the phone with Safelink, there was no resolution and I was left with no minutes. They came up with many excuses why they could not get me my minutes back.

I called to get a replacement phone because my phone stopped working. On the first call, I was transferred three times and got Tiffany. She told me to wait 2-3 minutes while she brought up the account. I was told I needed the phone in order to receive a replacement phone. I told her I misplaced it. She became very rude in her comments. I asked her what happens if I can't find the phone and she said to wait 2-3 minutes again. I asked her if she could talk while she is waiting for the computer and she said "no". I told her she is very rude and I would like to speak to a supervisor. She said she was the only one there. I asked when can I speak to one and she said when one is available. I asked when and she said it again, then she hung up on me. I called back to speak with a supervisor and was put on hold for 50 minutes and no one came to the line. So I hung up. I am very displeased with the customer service.

The problem I have is that the back of the phone does not fit the unit, it just falls off. I am disabled and really need this for emergencies. The CSR just didn't know what to say, anyone else?

I can't seem to get my phone from them! And they keep giving me the runaround. I am not too happy with the customer service.

SafeLink is a fraud. I applied and was certified from the state but I waited for almost two months. When I called, they said that I had been denied because I had not faxed in the correct information. I was also told that I had to mail it in, not fax it, because it is illegal here in Texas to fax something that has to do with the state. That is not true!

I contacted SafeLink for a phone. I was told someone else was using my address. I had to prove that my address was really mine. I was told to fax a medical card, and I did so. I called four weeks later, only to be told that I sent the wrong information. Now they need a utility bill. Someone is using my address (they are 8 years old). I was told the name by SafeLink. Incidentally, they had to go into my mailbox to get "their" phone. It was a federal offense. Guess what? They still have their cell phone. I told SafeLink they could keep their FREE Phone!

Someone applied for a SafeLink phone in my name without my consent or knowledge. I would like to file a formal complaint and an explanation on how this could happen. I do not qualify for this program and would not take advantage of this program.

Could we have this investigated as to where this person applied for this phone and cancel any services or accounts that this may have incurred. I will report this to our local law enforcement as well. I've had my identity stolen recently and am very cautious with all my accounts.

I will look forward to a response and resolution to this.

Phone number: **

Where to start? I applied for SafeLink. I filled out my information, went to the State of Ky for the information needed to verify that I received medicaid. It was on the State of KY letterhead. I sent that in and waited for my phone.

I waited for a month and received nothing. When I called, they said I had been denied because I didn't send in the correct information. I should have sent a copy of my medical card, which makes no sense since there is no date or anything that verifies that the card is active. They sent me out another application. They did not receive that one I am told when I waited for two weeks then called. I asked to speak to a supervisor and I was told there are no supervisors. I truly believe that this center is located overseas as no one whom I have ever talked to can hardly be understood.

I was sent another application. This time I faxed it to them, they said I didn't send it with a signature. I had kept the copy I had sent them, which to my surprise, had my signature on it. It took approximately three months to receive my phone. I have had my phone for a little over a month. It quit working. I have been on the phone for over one hour. Now I am told that I would receive another phone in approximately three-five days, which of course I am sure that it will be three-five weeks. I was also told they would probably not send me the same type of phone.

This is the biggest joke I have ever seen. I am 57 years old, I have no children in my home to play with the phone. I think the government is getting ripped off by this company.

I was informed that myself and 7 other individuals residing at my address were denied safe link cell phones because our address was listed as commercial or institutional. When I asked how a residential building (DOH under HRA) would be listed as commercial or institutional I was then told that they followed the USPS system of registered addresses. I asked to speak to a supervisor and was put on hold. The representative then returned to the phone and told me that he checked the USPS system and that my apt # was a valid and a registered address with the USPS but only 1 person in the building was accepted and received a phone because they registered their phone without an apartment number.

Again I asked to speak to the supervisor and was put on hold. When the supervisor came on the phone she said that the address was not registered properly with the usps. I explained that if the addresses were not registered we would not receive our mail, she then said under fcc regulations we can not give phones to shelter residents (the very people that need the service the most), yet other federally commissioned voucher based cellular companies are not restricted to this *federal* guideline. When she was confronted with this fact she in a very condescending tone repeated that the addresses were not registered with postal service, each phone company has their own protocol, and they did not service shelter residents. The problem is not that we do not have physical registered addresses that are not locatable, nor that we are unemployed *majority of us work*. It is not that the federal trade commission or the FCC has imposed impossible barriers on phone distribution based on misfiling residential buildings, but simply that people are discriminated against for being too poor to afford housing (and therefore according to safe link, too poor to receive a FREE phone with 250 min/month FREE!).

The only requirement to receive these phones is an address, a open public assistance case, food stamps, or medicaid case. So why is it that those who are easiest to find in the HRA system are those denied.

I have a SafeLink Cell that has been de-activated for the last two months. Everytime I tried to call Safelink about this, I would be on the phone for a extended long period of time before I'd reach a operator. I finally got a operator on July 3rd about my problem. I stayed on the phone with them for TWO and a HALF hours and went threw 4 different operators and NONE of them could resolve the issue.

Well, I finally sent a e-mail to SafeLink tech. support and they called back a few days after I sent them the email and told me to give them 24 hours & to call them back and they can re-activate my cell. Well, today (5 days after they called me)- I just called back and waited again a long time for a operator. When I finally got a operator- AGAIN, they was clueless and could not fix the problem and wanted to transfer me to another dept. I waited almost 30 mins and NO answer. All I want is My SafeLink Wireless phone re-activated and fixed. I want to speak to someone who CAN resolve this and not transfer me to several other depts. I completed my annual verfification a few months ago so I know that is NOT the issue. Also, last time I was "ABLE" to use my phone & my screen say's I have 686.60 MINUTES- I'd like to KEEP my minutes I have...

I have called at least 8 times over the past six months since I received my pre-approval application through Mass Health. I was told that I could not put in an application because someone else at my address had a phone already. I told them it was a two family and I was told I needed to go to the post office and register my apartment and then call back in 90 days. I went to the post office and I was told that my house is registered as a two family. I also called the main USPS to be sure. I called Safelink back after 90 days and I was told that they can see it as a two family in the USPS system but that it has not been updated in theirs yet.

Next time I called back, I was told that the supervisor made that up, they only have their system and it shows my house as a single family. I need to go to the U.S. Post Office to register my apartment and then wait for 90 days before applying and also to get a letter from the post office that my house is a two family. I go again; I am disabled and have no car. I was told that they do not write letters but that I should go at the town hall to the board of assessors to get a proof that the house is in fact registered with the town as a two family. I managed to get there and get the proof I needed and mailed it, along with my Safelink application, as I was told.

Eventually, I call to check on the status and I was told that it was rejected. I needed to go to the post office again. Now, the girl explains that they only go by the USPS list which has only an Apt #2. Why would a house have an apt #2 and no apt #1? Is that just kind of assumed? So, even though I sent the proof that there is an apt #1 too and have already confirmed that the post office has my apartment registered, the customer service representative just keeps on reading the same lines over and over and the people who qualify for and need phones don't get them for ridiculous reasons. The worst part is that you are speaking to a customer service representative in ** who just don't care and can't do anything to help you. They can't even refer you to anyone else who can help. Maybe, someone in the U.S. that can at least take a complaint.

I live in an apartment ** Andover, MA. I faxed and mailed proof of m address being correct from the Andover, MA Post Office to Milwaukee, OR with no results or respect. Each time I have been told to contact USPS. I have done this to no avail.

This past February, I sent in an application to get free cell phone and service. I also sent a copy showing I was eligible for food stamps (which they required). Come May, and the only thing I can find online is that they received my enrollment 2/23 and it is "pending". I called twice and get these people, who just tell me what is showing online and give me a number that is nothing but recordings and can't tell me what is going on. I am getting nothing but a big run around. These people shouldn't advertise what they can't deliver. Today was the 2nd time I called. First time, I was told the same thing.

I have been in need of a cell phone mainly for emergencies (I am 61 yrs old and have high blood pressure and other issues.) but I can't afford monthly charges or $30 month for minutes. I have waited for two months now when their recordings say, "10 days after application is received". I think I am going to try elsewhere.

TracFone does all the Safelink support for Safelink phones. I filled out a tech support ticket asking if I could upgrade my phone? I was told yes but it has to be a TracFone. Then I registered an account with TracFone because that's what tech support told me to do. After completing all of the steps I noticed the next day that none of my minutes and service days were transferred to my new phone.

I signed into my TracFone account and I noticed it displayed your "phone needs updates". After completing the updates I noticed that I arrived at a "buy it now" page but I just hit cancel. My phone now had the minutes and service days on the new phone. I had emailed support and asked prior to switching to another Tracfone if I would receive my minutes next month. They never gave me a straight answer and the next month I found out why.

On the next month my minutes weren't put on my phone. I emailed support numerous times but they kept giving me the run around. Their requests went from inserting codes into the phone and then I was told to call them because my account was past due. Past due? How could that be when I have a Safelink phone? After talking with tech support and asking them what info do they want next, he said call the VMBC dept.

That dept. needs to speak to me directly to verify something but he wouldn't say what that was. I got them on the phone and was asked what is my correct address. Then I was told the address I registered on the TracFone website (in order to switch phones) didn't match my original address when I signed up for a Safelink account. That was the reason she said my minutes weren't added and I only had until 3/29/11 to correct this. When I contacted VMBC I was told that since I missed the 3/29 date, I needed to call back in 5-10 days. I said 5-10 days, I'm already talking to you now.

Then I went on to tell her I already updated my address when I called tech support on 10/04/10 and 1/16/11. It's not my fault tech support was told and didn't update my records. Last year I received my annual verification form in the mail with my current address now on it. So I assumed they already had my address changed. That proves they had my current address already and had no reason to cut off my minutes on 3/29/11.

My annual verification isn't due until 3/29/11. They never notified me that I need to do anything by 3/29/11 since they had my current address. I finally emailed their non support and asked what can I do to get my service restored. I was told I needed to contact them to verify some things. When I called support after 65 minutes nothing was resolved because tech support didn't have a clue as to what questions the VMBC dept. wanted to ask me.

Finally I got my service restored and my 250 minutes were added but my enrollment status read "Enrolled - Pending full verification form return". Keep in mind on 4/02/11. I asked what this status meant and as of the date of this post the VMBC never mailed me any verification form. On 4/05/11 at12:37pm I faxed last year's verification form to the VMBC dept. and asked for a confirmation if they received it.

Again after repeated requests no confirmation was acknowledged. I've lost 65 minutes and as of 4/09/11 my status remained the same. I also contacted their resolution dept. and I can say they are as worthless as their tech support. Most likely I won't receive my minutes next month even though I faxed them the form they needed. All I can say is this is one screwed up company and no wonder they have so many BBB complaints.

I am in my 70's with disabilities. I have a car that is handicap-equipped to carry my electric scooter. At home, I have an emergency device that monitors my pacemaker/defribulator 24/7, which means I need a wired phone to notify my doctors automatically. But I also qualify for safelink, which I use for mainly emergency.

Today, I spent 10 1/2 hours with safelink getting what I deserved and I got it. I was being short changed in the monthly minutes. Their web page said I was in the 125 minute plan but all I received was 68 minutes of that. I made a pest of myself by being the squeeze wheel and as a result they added 614 minutes (free) to my balance. I finally found out my Id number for future use.

For those of you who have problems. Try calling your representative in congress to help you, as that is what their staff is there for. I'm happy now and all it took was 10 hours of patience and persistence

For the past two months, I have not yet received my free 68 minutes, and my phone does not pull up the "add minutes" sign on the menu screen. Help please!

I applied online and waited for over two weeks. I was not able to verify it online so I sent an email to customer service. I explained that I had less than $10 in minutes on my current phone, no money for a battery that needed replacing, and no family or friends that are aware of my situation. I chose not to place that burden on them. Three years ago, I was earning 50K when the corporation I worked over a decade for, gave us a 48-hour notice that they were closing the business.

Three years later, I wiped out my retirement fund, am receiving SNAP, oil assistance and at age 70, unable to get an interview for an $8 an hour position. After answering questions, I was advised by the recording to "apply online." I tried to re-apply a couple of times in the past month only to have it freeze on the first page with a gray cloud over the page. Next, I contacted the Resolution Department Staff only to be told that I was not registered. My I.D. is the last four numbers of my Social Security number.

I have not heard from them again. I emailed customer service reps again, explaining my situation and requested that they mail an application. Yes, I received another Form Letter advising me to call. To date, I have received approximately 30 plus Form Letters. No phone. No money to purchase battery or minutes. I am worse off than before I applied for SafeLink.

Recently, I was hospitalized and on oxygen for two months. Now, I worry on what will I do if I have another emergency. I hope that others stumble on this site like I did tonight because knowing that I wasn't the only one gave me comfort. That's a priceless gift when you feel like you're all alone. If it's a government-funded program, there has to be a politician on the Advisory Board. If anyone has any ideas, please let me know.

I have been trying to get a phone since 9/24. It has been 70 days now and still no phone. Every time I call, they would tell me to wait for 7 to 10 days and still no phone. Is this company a joke? I think so. I will keep trying because I was approved but I know it's personal. I am disabled and it's hard to stay alone with no contact. My wife has to bring me everywhere she goes.

Their enrolment site doesn't work if you happen to be a RI resident. Their customer service unit informed me of this fact. If they didn't want you to have a cell phone from them, they should just outright say so. I tried for several months to get enrolled. I would fax the application and then mail in the originals along with the copies that are required. Can never check the status, the site always says no info found and if calling them up to inquire, there is no live person on the number they provide to check the status. If you call the enrollment number to inquire, all they do is the same thing you do online to check the status and they say no info is found. Five times I have called and enrolled. Each time, I enrolled again was because they claimed no record of me was found.

Finally, when I tried to enroll for the 6th time via telephone, I was told I cannot get a phone because one was already issued to my address (which happens to be a housing complex building with 300 apartments even though I offered proof that I live in a huge multi-apartment complex for seniors and disabled folks. Incidentally, I had heard about this program from an immigrant whom showed me his phone while explaining how great it is to get it it even though he isn't a US citizen here yet. After reading all these complaints, I gave up on trying to get a phone. Instead, I have an uncle that is a US magistrate in US district court whom has promised to see what he can do to put an end to the abuse and waste of money by this program. Additionally, I am in the process of filing a class action lawsuit.

I did have a TracFone through them, and it got destroyed while working on my vehicle. The phone fell out of my shirt pocket ,and I accidentally ran over the phone backing out of the driveway. It totally destroyed the phone. I tried contacting Safelink to tell them what happened. I got no results. I am disabled, and don't have a house phone. I tried to sign up again to try and get another phone, filled out the application online, and they say my information is wrong. I now reside in a different place by myself, so naturally my address is different. I can't get any results from Safelink.

Due to a previous resident living at the residence address above, Safelink refused to give me a wireless phone. The property is considered of a multi-family unit, a 1st and 2nd Floor. I have faxed them the Cook County Assessor's document stating this. It has been over 90 days. Leo has verify this himself but still asked me to go to city hall and get an apartment number to the unit. Contact # to 1800xxx-xxxx, Case Code provided from Safelink is U30271628.

My mother told me of this program to offer free cell phones with free minutes for those eligible. I am disabled and do not drive, so I figured this may be something I should look into. I went to the SafeLink web site and tried to fill the application out on line as the directions stated that this was the fastest way to obtain the phone. After trying several times to fill the application out on line and getting a message to contact customer service I broke down and called. It seems that once a phone has been issued to an address that the original has to be deactivated in order to get a new phone sent to the same address.

To my surprise my sister, who is also disabled, had lived here with our mother for a short time and had a phone issued her. I was instructed by the SafeLink customer service out of India (not the USA) that my sister would have to cancel her phone in order for me to get my phone. I called my sister, who is now living in another state and explained this to her. The phone had been deactivated a year ago, I do not know what I am talking about was her response. I explained that no, it had not been deactivated and could she please call SafeLink and deactivate the phone she agreed and somewhere around an hour later, sounding somewhat frustrated, called me back to inform me the phone was now deactivated and I could now apply for my phone.

So, once again I went to the SafeLink website to fill out an application for the free phone with the same results as the first time. So, I called customer service once again. I was told by the customer service rep I was lying! The phone had not been deactivated. No one had called there to deactivate the phone. I knew this to be wrong but knew I would get no where discussing this with the customer service rep in India (not the USA), so I called my sister back, she explained to the customer service rep she spoke with that this was the third time she was calling to have this phone deactivated and would the person she was speaking to please do whatever was necessary to deactivate the phone. I again received a call from my sister "the phone is deactivated".

I skip the website and go straight to customer service. After spending several minutes navigating my way through the computerized prompts, I sit on hold for an additional 30 minutes waiting for a customer service rep. Once the CSR picks up the phone, I again explain my situation and this time the phone is in fact deactivated! Great news! I tell the CSR I will go to the website and fill out the application there because on the website it states that that is the fastest way to receive the phone. I state this several times to the CSR who appears to not be able to hear me as he begins to take the application over the phone.

This process has taken almost 4 hours of my life. I concede and give the CSR the information he is asking for. All appears to going well until we get to my street name, suddenly this person cannot understand anything I say. I spell the name of my street over and over again T as in Tuesday U as in umbrella. He repeats the spelling of my street E as in elephant O as in ostrich. Tthis goes on for almost 40 full minutes, until I am finally able to get the name of my street understood properly. After a few more hitches not worth mentioning, I am told in 7 to 10 business days I will receive my application through the mail and I was given some instructions on how to complete the application.

So, I sit on the application knowing that 7-10 business days means two and half months to the CSR in India (not the USA) and I really do not feel well and am not looking forward to going through this any more but I am alone. I do not drive, I have many difficulties This phone would make life easier and give me some peace of mind.

So again, I try to fax the application, same results again, I sit on the application. Until yesterday, I tried again. Same results. I call SafeLink Wireless customer service in India (not the USA). The CSR "makes a note" of my difficulties and says, try back in 30 minutes. Well, 20 attempts and 24 hours later, the fax number still does not work.

Now, I will mail the application and requested documentation to the address on the application and sometime around Christmas I may get this free phone which is not free! Our tax dollars pay for this program and I am 48 years old. Have been paying state and federal taxes since I was sixteen and if I did not get this disease I would still be working and paying taxes.

It is a shame that this program which was intended to help those in need runs so poorly. I wonder how our government supplemented program is policed when at minimum, the customer service department is not even in the USA. There is nothing that will happen to this company for these practices. Why I took the time to fill this out, you ask? Because I am angry and I need to vent! That is why.

I have used the phrase "in India" (not the USA) several times during this rant because the United States is in an economic downturn hundreds. I would dare say thousands are without jobs. Would it not be easier to police a government funded/supplemented, whatever word you want to use, if it was here in the USA? This is a government funded program which once again has created jobs outside the USA and we suffer. Thank you for your care for us Uncle Sam. I have read several pages of complaint after complaint pertaining to this program and now know I will be added to the masses of those who were abused and disrespected by our government and this program.

Safelink wireless, the government free phone, advertised that they give 250 free minutes a month but the last 3 months or more they have been giving me just 68 free minutes so I have to buy more airtime. I have emailed them about this but they still haven't given me all of the rest of my free minutes.

I tried to get service with SafeLink Wireless and they told me that because I have a job, and because I work 40 hours a week and work my ** off, that I do not qualify. However, they said that if I quit my job, and I started getting free food, free housing, free medical from the government, I could also get free cell phone service! So, as of today, I plan on quitting my job and living the free life! I don't know why people work! You people with jobs are stupid! This is America! This is the home of the free! Thank you to all of you people who continue to work and for allowing me to live for free! I get to sleep in all day, party all night and wake up to a food in my fridge! I love America! Thank you, **!

Regarding their phone number--it is only a computer and I can never speak with a person about a problem. This program "gives" minutes, but for whatever reason, they delete these minutes after a few months (I had 483 minutes and all of these were deleted at September 2010's end when October 1, 2010's new 250 minutes were added). Also, countless numbers throughout the United States call my cell number. When a friend calls these numbers back on her cell phone, 100% of the people feign ignorance, plus refusing to identify themselves. This appears to be some sort of a con game initiated by the SafeLink people. Why? I have no idea.

On 8/25/10, I called Safelink to report a lost phone. I received the replacement phone scheduled on 9/4/10 on 9/6/10 at 12:45 pm. I called Safelink Wireless to report the LG phone that they sent to me. The letters were to small for me to see clearly, unless I used a magnifying glass. After a 20 minute wait, I complained to Jamar about my situation. I told him that I was a senior citizen and my eyesight was not very good anymore. He told me there was nothing that could be done, because this was the only phone they had in the warehouse.

I told him that they receive government money and they are suppose to accommodate everyone. He said he couldn't help me. I asked for the address of the government agency that pays them. He gave me the Safelink business address.

My tax preparer told me about Safelink this year, and helped me to sign up. I received my phone, and it worked fine for a few months. Then, in July, the free monthly minutes refused to load. The phone just kept saying "service unavailable, try again later". I kept trying, until the 'add minutes' function disappeared from the phone menu! Now, I can't even buy minutes to add to the phone! Customer service put me on hold, then hung up, repeatedly. Safelink Wireless website claims that I don't have a plan with them.

I tried signing up for a new phone, and the website said that my information was invalid. It was valid 9 months ago! What in the world is wrong with this company? If they had found some reason to shut my phone off, I should have been sent me a warning, at the very least a text message! My household now has no phone whatsoever. I have no income, and because of lack of phone, I cannot effectively look for work.

I qualified for SafeLink nearly a year ago. When I received my phone, everything worked fine for about 8 months. My phone was either lost or stolen I called SafeLink and was sent a new phone. That was April 2010. At that point, I had to contact SafeLink to activate my replacement phone and transfer my phone number. They screwed up and gave me a number that was so far out of my area code that I could not even make calls. I called customer service, and after 2 hours was told that I would need a new SIM card, and that I would receive it in 3-5 days.

I waited 2 weeks for the new SIM and when it finally arrived, I called customer service to activate it. And after 3 hours on the phone, I was told that everything was straightened out and that I should be able to use my phone. I waited 3 hours and my phone still didn't work.

I again called customer service and was told that the service representative set my phone up incorrectly and that I needed another new SIM card and that it would arrive in 3-7 days. When I received it, they say I need to call customer service and tell them to send me to line activation department and that they had all the information to activate my phone correctly. The new SIM card never arrived!

I emailed them several times and was told that I needed to contact customer service to straighten this out. I again called them and after one hour on hold, I talked to a rep for an hour and a half and was told that a new SIM card was sent on August 2, 2010. Well, I never received that one either. I again called back and after an hour on hold, I finally talked to a rep. After going over the same questions that I did with each call and being thoroughly irate with him, he told me he was transferring me to a higher department. Well, my phone call was disconnected and I never talked to this other department. It is now the 1st of September, 2010 and I have not had a usable phone since the month of April. This company is shoddy at the least and maybe criminal! Is there any way to rectify this nightmare? I am disabled and on a fixed income. This is my way of making emergency calls.

The fax number on their application is incorrect. It shows 1 866 902 5756 and this is not a working number. I have tried numerous times to contact them and the recording just takes me in circles. I am so stressed out over this. The fax states this is a conference calling number. What's up with this company? Can't they get it straight? Senior citizens are stressed out over the delays to get a phone.

Their Safelink customer support supervisor doesn't listen.

After reading all the rude complaints, I have to wonder if all the folks that are doing the complaining. Kinda ask for it! Don't get me wrong, I've complained many times about certain services with certain companies but name calling, lashing out and acting as if it's the end of the world just because a problem may not have been dealt with "your" way. This reminds me of a immature child having a tantrum!

I've had a few problems with my Tracfone and I've had a few problems with my service also. I guess maybe I'm just the lucky one that got super service and didn't even mind being put on hold for awhile until the right person became available to get my service up and running in no time! Thank you for my free cell and my free service! Thanks for not claiming to be perfect and thanks for putting up with those that expect you to be!

I recently reported to this site (08/05/2010) of my lost phone with minutes not being transferred to my new phone received from TracFone. Well, I went to the Better Business Bureau site and was astounded at the amount of complaints this company has. With all these complaints, why isn't anyone doing anything about this organization? There's contact information on the report. Let's flood them with calls.

I have a federal funded Safelink cell phone. I contacted Safelink when I lost it (lost numbers I contacted, sorry) and they sent me a new phone. I knew I had 430.10 minutes left on the lost phone. I reported my phone lost. However, I told them that if the minutes were used, then it would be considered stolen. At the time of the phone call, I was informed that they can not transfer my 430.10 minutes to the new phone when activated and that they would generously place 10 minutes on the new phone.

A friend found my phone and returned it to me. I contacted Safelink again to either get the minutes (430.10) transferred to the new phone or to deactivate the new phone and reactivate the old phone. I was informed that since it was stolen, which I never stated, they can not help me. This is a federal program that funds are being paid to TracFone for these monthly minutes. TracFone is not providing me the minutes on my old phone, but is keeping the funds paid for these minutes. Please help me get my federally funded minutes back to use.

I was accepted. The phone was sent and never delivered. FedEx response was "phone returned to SafeLink". SafeLink will not accept any correspondence. "No available time for U.S. citizens".

I lost my phone and I cannot find an avenue to address this issue. I need my phone replaced if I can. I am now not available for important and critical calls.

I am angry! I emailed Safelink about 2 weeks ago when I couldn't text or get/make calls after trying them by phone and being on hold for over an hour. I was sent back emails to call in to customer service. I did so and after 1 1/2 hour on hold, it was decided that I needed a new SIM card. The new card arrived yesterday and I called in to activate it and after 15 minutes on hold, I was told to place a call but that if it didn't go through, I need to allow an hour and try again. Well, I gave it 2 hours and I still could not make calls.

I called back to customer service and was on hold for another 1/2 hour off and on while a girl conducted the same tests they had run before deciding a new SIM was needed and then she said that she needed to pass my call up to the next level to "further assist me", but instead, I was put back in queue! I finally went to a Debbie who started the same tests over again and I got fed up with it and demanded a supervisor to come on the line. She said that she'd get one, but instead, she just waited (I heard her yawn and carry on conversations). After 5 more minutes, I asked her if she was getting a supervisor and she again replied, "Yes".

Five minutes later, I was still waiting. Now, when she was asked about getting a supervisor, she said there wasn't one available! I've worked in call centers and there's always some supervisor available. She kept reiterating that no supervisor was available. I finally hung up. I sent another email but got no response. I tried again today and was told that they could escalate the call until they went through all the tests (the same ones already run).

YES they are a Rip off and Ripping off the Goverment for a program to help low income people have a phone for safety I got their phone and it broke and got another one and I never got my free minutes they owe me 7 months of minutes and I have called 18 times and they keep telling me they fixed it and it would take 2 weeks for me to get the minutes and well nothing well my phone service ends in 30 days so I guess I am out of a phone and I have health problems and need it for 911

I applied for the phone back in January 09.Got phone and it work for 1 month and malfunctioned..since then I have made numerous calls..all with no solutions only more problems..the phone has worked for 2 months out of 5..they send you around the map and you end up talking to people who are so incompetent is is SICK!!! I was on the phone with them today for almost 4 HOURS!!! got NO WHERE!!!!!

trying to talk to cusyomer service, they dont understand english, you can not understand them they are rude!!!

Each month since April 2010 I have had trouble receiving my minutes. Each time I call somehow they don't realize my verification is not due anymore until November 2010 and I can not get verified again until then. This month I did not get my minutes again and I am so tired of trying to explain this to these people who I can not understand what they are saying and apparently they can not understand what I am saying. Thank you

I have been having trouble with the Safelink Wireless phone and their tech support for several months. My option to redeem or add the free monthly minutes keeps disappearing from my phone and I have not been able to get my free monthly minutes. I never got them for March. And when I was able to get their tech support on the phone, they flat out lied and said they had given me the minutes a day early. They never did and I let it slide. Well, now it is happening again. No option to redeem or add minutes on the phone, no monthly minutes given. I can't get them on the phone. Half the time when you call their tech support, you get a recording that says to call back later and it hangs up on you. The other half the time, you get put on hold and no one ever answers. I waited for over forty five minutes on hold today, no one answered the phone and I couldn't wait beyond that. I also tried again tonight, no one answered after fifteen minutes. I don't believe that these are acceptable wait times because you can wait over an hour and still no one will answer their phone there. Emailing them just gives you a stupid form letter that tells you to call their tech support or customer service number. So they just keep you on an endless merry-go-round and nothing gets solved.

Also, my annual service with them runs out in less than a month. They have not given me anything to renew my service. I did their annual verification at their site and it didn't change anything. My phone still says I only have less than a month of service left. They were supposed to send us something to renew the service and never did. This company is horrible. Their tech support cannot be reached; no one can be reached within a reasonable amount of time for help. And I need help with this. I'm on disability. I really need this phone for emergencies. I have 651 minutes saved up on it and if they don't renew my account fast enough, they may make me lose those minutes. I am also unable to wait on hold for long amounts of time with their horrible music at my ear. I have sound sensitivity from my disability. An acceptable wait time should be ten to fifteen minutes, no more. Theirs is interminable.

I had a Safelink phone that was very important to me. I get out of work and have to drive about 12 miles through farm land in order to get home. I lost my phone and so I purchased a new tracfone. I tried to get the service transferred to the new phone and it never happened.

I spent several days and several hours each time on hold and working with several departments, only to be hung up on every time. I even asked for a manager and after over two hours, she was unable to help me and I ended up getting "disconnected" again. I finally just canceled the service and went to the reach out program. I again was irresponsible and lost my phone. So I purchase a new compatible phone.

I went on their live chat to have the services transferred to the new phone. Although they could not completely help me, they did set up the services and gave me the information I needed in order to get the issue resolved. Why couldn't Safelink do this? They never said, "send me the phone", "we'll send you a new phone", or "why don't you try canceling your service and get a new phone?". All they did was hang up on me. I was lucky enough to have a phone to use to call them and they did nothing to help me.

I have been getting free minutes since October of 2009. Every month I get mail telling me if I don't add my free minutes , my account will be shut off. I get their free minutes every month except for the months of February and March. I have yet received my free minutes. Every time I try to add my free monthly minutes (68 minutes) I get a message stating they are unavailable and I should try again. I tried to call them. Still the same message, except they state they are handling numerous customer calls and for me to once again try later. This is ridiculous! What's going on with these people? Are we being scammed once again?

I qualified for Safelink Wireless on 10-06-2009. This is a low income program that supplies a cell phone and free minutes for a year. I received my minutes of 68 until 02-01-2010 then the minutes stopped coming in. I have tried to contact Safelink tech and support for several months. No way to get in to these people, says all phones busy, try back later. Got in finally one time, the foreigner was hard to understand, but he lied and said I got my minutes for February. I told him I did not receive them. I also have not received my minutes for March either. I want to know what is up with this company.

I got my SafeLink wireless phone a few days ago. Beginning with the first minute it was activated, I have been receiving numerous text messages at all hours of the day and night from Tracfone. There is no way to delete all these messages unless you check "text messages." For each message checked, it charges 30 seconds. There are over 60 messages which would mean that if I wanted to delete them, it would cost me 30 of the free minutes. This is very annoying and I think the company is just trying to rip off old people and disabled people by using these text messages as a way to deplete your free minutes so that you would have to buy minutes. This defeats the purpose of the phone service. This is very bad!

This company is fake. It's just getting the government tax dollars. I can't get minutes on my phone and they don't have any live representatives to talk to. They only have machine operated responses that give instructions that don't work. Their email system doesn't work either. I can't get the serial number because it's not on the phone. You have to follow their online steps which does not even come close to working.

I am unable to retrieve my message. Ever since the new year I have been getting this prompt "The message is busy. "

my federal govt. supplied phone is displaying "Unable To Charge"? This Phone Is Not Even a week old....When I First received the phone it charged fine. I Wanted To get This Phone Because My mother Is Legally Blind And Lives Unassisted , But The Phone Does Not Work... Just Think If My Mother Had An Accident And Couldnt Get In touch With Me? I Need Results Now...!

My phone was lost about two and a half months

phone a few months ago everything else has been fine.

I have been trying for three months to get a tracfone. The website constantly tells me my address is invalid which is absurd. The customer service reps are not helpful at all. They have lied to me about sending me a fax form to fill out. I do not know what else to do.

Since this is a government program and my status is verified and eligible I am sure that the government is getting the bill every month yet I have no phone! Not available to make neccessary phone calls as program was set up for... spent hours on the phone with these people being transferred from one person to the next, then being given multiple different phone numbers to call with no success.