Patricia of Aztec NM (02/11/09) Beginning in June 2008 I ordered Qwest Wireless Internet for my home, so my son could use his Xbox live, I told the salesperson that directly when I ordered it. In my area they have no fiberoptic DSL line, so they sold me a wireless internet card for our computer that I had to purchase for 80.00 when I get it in the mail and it is a Qwest CDU-680 Wireless Air Card that uses a cell tower the real provider being Sprint. I call on my cell phone (no land phone lines as Im in a rural dead zoneso they tell me) and get it hooked up. Wont support my son xbox, so I tried to get it cancelled within the 30 day period, they say no because I can access the internet with our computer and they are keeping me in the contract, not great as its rural and keeps cutting us off.
So I have no options. I figure the 80.00 monthly fee is just what I have to eat to get horrible internet service on my computer, which is not what I ordered it for in the first place. Then in November 2008 I get a bill that has gone up to 160.00 so I call them, they say they set our postcards notifying me of Sprint no longer providing service in my area and my new carrier will have to be Verizon. I tell them that I didn't get any post card and that I currently have Verizon (my cell phone carrier and can get reception at my home most of the time), I tell them to cancel my service.
The Sprint card stops working in December 2009, so I figure they are going to send my final bill. Oh no not so lucky, I get another bill for and additional 160.00 so now they say I owe them several hundred for nothing! I call - get several people who tell me they will issue a credit, oh but the system goes down and they say I have to call back to get someone else to credit my account (this was a total scam) I go to my local Verizon office and the nice guy wont sell me a new Verizon wireless card because it wont work due the poor reception at my house. Qwest kept this up for the last three months continuing to bill me!
I call just about every week screaming for help! They promise a credit and closing bill, I finally get a closing bill three days ago and call because its almost 600.00, I called several more times and get the same scam! Then I get a collection notice today within two day of saying I'm calling my attorney! How can they charge me for a service that they choose to lose the provider of, the card wasn't working after they switched provider, how can this be legal, I called the collection company who I think is really a subsidiary of Qwest West Asset Mgt she says she cant help me, big surprise! Im not paying this bill, I have no problem paying a termination fee of 200 for early termination back in October 2008 (which I never got until Feb 09 )but the rest of this is like robbery.
Months of stress and distress, threats of ruining my credit, cellphone calls for hours to the billing dept with no help, purposely being left on hold for 30 mins at a time. Agitating medical conditions.
George of Englewood, CO February 10, 2009
George of Englewood CO (02/10/09) I ordered highspeed internet in September. It never worked. I also ordered Magic jack for the Home phone. That wouldn't work because the speed I was getting was 32 mb. well below dial up. So I then orderedphone service from qwackest. I contacted tect support on several occassions (at least 15 times) and in late December had a service man out. the service man told me that because of my location the fastest they could provide was 256. And the sellers of Qwest High speed know that. So that was to be taken care of and the bill was to drop to 14.95 per month for internet service. The next person I talked to told methat the charge for 256 was 29.95 and no deal on that service. Still it did not work, and several calls to tect support had another service man come out.
Rewired phone line, new modem,and suppose to remove bill for internet back to Sept. Next bill came and low and behold they were still charging for 1.5 and added a 9.99 charge for changing to 256. Every time (and there have been dozens) i have call either billing, or tect support I have been told lies. On Jan 30th I finally had my fill and told sarah to remove my phone service and I would keep the supposed high speed until I found someone else to provide it. She told me that she personally talked to billing and everything would be settled. The phone would be disconnected the bill would be fixed that she guarenteed since she was a supervisor it would be taken care of. She would call me with the new stand alone phone number for internet.That waqs Jan 29th.
I called back on Feb 3rd and was told that she wasn't in and the order was sent. left message for her to call back. no call, no change. I callled again today feb,13th, was told no order had been sent,that every employee is a supervisor, that there is no way to talk to any management personnel. The new person I talked to (John) was a manager supposedly, and I find out he is also just a phone person. He told me he just sent out the change order and it wouldn't go into effect until Feb 16th. that there was no other order he could find. After talking to him a second time (He was suppose to call me back in 30 min.) and didn't so I called him back, I decided to call the billing Dept. I found out that the people I had been talking to were Vendors not phone company although thats what they tell you, that the new order was on file, they do not have a stand alone 256 inernet service.
Bottom line I have been lied to several times by several people. Qwest employees are untrained, are told to lie to customers just to get rid of them. I agree with one of the other qwest customers, if it was the last phone service available everyone would be better off to do without. I suggest people to that have Qwest to know up front that they will lie, that they will all tell you they are supervisors even though they are not, that you want a local qwest office get everyones supposed name get case numbers and record every conversation you have with them. Tell them you are recording right off the bat. PS everyone I talk to looks at the file and is shocked.
Right now the bill they say I owe is close to 300.00. The new bill I am going to receive shortly will include another month of phone service which I cancelled, plus will include anothe internet servic bill for 1.5mb. so add another approx 80.00 to that.
Janet of Bremerton, WA January 31, 2009
Janet of Bremerton WA (01/31/09) I called Qwest regarding a line problem and got someone in Asia. They wouldn't tell me what country. I think Qwest has sold America out. We cannot get our economy going if a company like Qwest won't hire Americans. I can't find an address on the website to write and send a complaint. If these companys would stay here and hire Americans we could get this economy back on its feet. It gives you an uneasy feeling when you are giving your phone and home number to someone in Asia. It really made me mad when I called my bank, WAMU, and had to give some guy in India my really personal information.
Mistrust of our whole system.
Matt of Phoenix, AZ January 28, 2009
Matt of Phoenix AZ (01/28/09) Qwest has decided that they are no longer going to use Sprint as their cell phone provider and are switching to Verizon. Well that means if you have a phone from Sprint in a current contract with qwest that you have to get a new cell phone, of Qwest's and Verizons choice. I called today to ask what kind of phone i would be getting to replace my 250 Samsung M520 slider phone. They want to give me a 219.00 Samsung SCH u550 flip phone. I told them that the more comparable substitution would be a 239.00 Samsung Sway (from Verizon) slider phone.
But apparently they are not willing to give me a phone worth the money i paid for my existing one. I got up the ladder at the Customer Service dept and talked to albert who was of no help at all and barely spoke english, and proably didnt graduate high school. He thought it would be a better idea to have me break all my bundles up and find a different provider if i didnt like what they were giving me. Well let me tell you that i will not be beat.
I will get the phone that i deserve and i will not pay for Qwest's decision to switch cell phone providers. It was their choice to change providers and therefore need to eat the money for replacing my phone with a comparable replacement that at least comes within 10 of what i paid for the phone i have now....On top of this they kept trying to make me pay for the phone i deserve.
Also the day before my wife and i had decided we would call and try to cancel one of the phones we are currently using to lessen the monthly cost of our bill...istead of letting us drop one phone, they gave us 1 year of free high speed internet service. So i dont see why they cant eat 20 to provide a suitable replacement phone, not some cheap crappy flip phone. THIS IS NOT RIGHT AND WILL NOT BE TOLERATED BY ANY QWEST CUSTOMER!!!
Micaela of Portland, OR January 22, 2009
Micaela of Portland OR (01/22/09) In April 2007 I was told we need to bundle or agree to a two year contract in order to receive qwest price for life. I though when I signed up in February 2007 I was getting Qwest price for life. Our DSL connection dropped every time (almost) someone called. Some examples of what we have heard of from customer service representatives It may be your area. and You should never get kicked off line. Data and telephone were two separate lines. When we moved we requested a new number. Our phone was turned on today. We called our old number. Our phone rang in our new home.
We called Qwest they told us that at 5pm our new number would ring here. We called our new number after 5. Our phone did not ring instead a disconnected message played. How many techs have come to our home to fix our DSL? How many techs have treated me like I was the one that was dropped not my Internet? How many more will need to come to fix this problem. I could not figure out why I was not in a rush to give out my new home phone number last week. I guess my sub-conscience new that I was dealing with Qwest. P.S. Today no one has called while we were online. We are hoping a change in location will help our DSL.
We have been paying for Qwest DSL since February 2007 Our 2 year contract is over in April. We are paying 26 a month for service (with all of the taxes and fees it is about 40) plus 5 for a modem, 5 for line backer.
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