Neal of Tucson AZ (04/01/09) I contacted Qwest though their 800 number in the yellow pages. I was aware my disabled elderly mother had Qwest telephone service and was interested in helping her set up DSL with the combo package they advertise that would also reduce her telephone bill. I had asked them what would it cost and they gave me a figure. The girl said I could call back after I arrange it with my mother and we could talk to any person at the 800 number to set up at that price.
After I called back I got a different girl that started aggressively wheeling and dealing as soon as I told her what I was interested in. I told her what I was quoted (and written down by the way) but she didn't seem to care and changed the figures I was offered and added several clauses. I'm very computer literate as well so I know all the tech. terms of what I'm offered. She was also rude to my mother on the phone.
I then talked to a supervisor after a very long hold who agreed to the original terms I was offered. She said my mother would be receiving a package though UPS on the 30th of March to set up DSL. My mother called them after not receiving the promised package and they told her she had the necessary equipment already and didn't need the package to set up DSL. I had already told them my mother has never had DSL when asked and it was agreed that she would be getting the package with modem and other necessary items to install dsl and it was thoroughly covered in conversation with supervisor.
I've already spent several hrs of my work day and now I still have to call them back or my mother will be charged for something she isn't getting and should have had set up with the contents in the package. They are also overcharging my mother for service because they offer much cheaper prices to newer customers and don't tell the existing ones. I was told my mothers bill would be prorated but that also hasn't happened to my knowledge since it seems they did not fulfill their agreement. This is not fair and these people are thiefs and liars that don't keep their word. What a hassle, I can not believe this - just to set up a dsl/phone line combo package that is supposed to be a major service they offer.
loss of time, errors in bill, breech of agreement.
Faye of University Place, WA March 4, 2009
Faye of University Place WA (03/04/09) My landline telephone rings at midnight Tuesday of each week. I had this problem a couple of years ago and someone from Qwest, who managed to get it stopped, told me that this was the phone company testing the line. It began again in October 2008 and has continued through last night, March 2. The phone rings once, there is no one there and *69 does not record a customer number. I cannot find a competent person at this company - they pass me from section to section and then they tell me I'm making this up. Yet my phone keeps ringing and waking me from a sound sleep.
I am losing valuable sleep. I have a stressful job and my hours are 6 am to 330 pm. I go to bed between 830 and 900 to ensure I get good sleep. These phone rings have disrupted my sleep and I have great difficulty falling back to sleep.
Abraham of San Luis, AZ February 27, 2009
Abraham of San Luis AZ (02/27/09) There is an exposed Temporary Line ruining thought my front yard and back yard ruining across to one of Qwest Customer. Fist of all Quest did not ask to enter my property. Secondly who is held liable if some one was to hurt them selfs if they trip with this cable on my property? Not me right? I did not install or authorize that cable, my Home insurance will not cover it. A law suit waiting to happen here. I called and inquired about the issue and they denied that there was a temporary line running on my property, on another occasion they said it would be taken care of with in the next 4 weeks and its been 3months and nothing.
They told my neighbor they would fix his Temp Line in 4 weeks when they could go and dig to install an underground line. Quest is not fixing the issue and that cable running on my property is holding me back on some Landscaping, Fence construction that I need done with in the next 2 months. I completely understand that Qwest wants to provide service to everyone but this line is dangerous someone can trip. I put a complaint on On Wed, 14 Jan 2009. It's also holding a project of mine back I need to put up a Block Wall Fence around my property and I'm unable to because of that wire. I do not want the workers to rip or damage cable, this project is expensive as it is (7,000.00) I do not want to get charged for a Damaged Cable from Quest.
On Mon 2nd of March 2009 a contractor will start working on a Concrete Block wall around my hole property, I don't know what will happen with that cable. I have been trying to have Qwest remove it for about that 6 month. I feel frustrated because I read on line that someone riped one Phone line cable and was charged like 1,500 or more for it, I cant get charged for that. What to do?
Laroy of Portland, OR February 25, 2009
Laroy of Portland OR (02/25/09) For some time we have recieved flyers in the mail for qwest bundled services, and every time we move we call and after going through all the information and at one point even paying for the activation, they decide we are not in thier service area. this has happened three times! Recently we moved again and our next door neigbors have Qwest internet so we decided to call and order service, after calling and recieving a quote, I spoke with my wife and we decided to switch services to Quest.
My wife called the next day to switch, but at that time recieved a price which was much higher than what I was quoted. She told them she would have to speak with me first. We spoke and decided it was still less than what we were paying so I called them the day after to hook up service. At that time I was given an even higher quote and then after giving my name and address was told that there was no service at that address. I told them that my next door neighbor had it and was told specifically on a previous call that there was in fact service at my address, but it was only 1kpbs for internet. I believe that we are being dicriminated against.
stress
Francies of Richmond, TX February 20, 2009
Francies of Richmond TX (02/20/09) On 2-20-09 Elaine from Quest Member Services, FAFS shows on my caller ID, called me at nine o'clock stating she had a trememdous offer for and she had my name, addres, phone number and the last four digits of my VISA credit. When I heard that she had all of the above I was awe struck. I asked how she obtained my credit card information and she stated that she could not give me the name of any affiliate. I asked for their location address and she refused to provide it. I contacted the local sheriff's department and they told me they could not do anything until I had proof there had been purchases made on the card after this date.
The physical and mental harm is the fact that I have to go and cancel the credit card and make numerous calls attempting to locate businesses where I used this credit card to notify them of my problem and stop them from giving my personal business to any of their affiliates.
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