Complain about a product or service

Qwest Billing and Credit

Jeri of Flagstaff AZ (04/12/06)
I bundled services to include home phone service,dsl internet and Directv.I never received the internet service,but am still being charged.I was not informed that by bundling service, my home phone service would increase by about 10 and that there is a Billing Resource addition of 14.95.Qwest claims I owe them 170, which I did not pay,because I have never recieved the internet service, and I do not know what billing resource is. None of the representative can or will give me an address to send copies of the corrected bills with payment history to resolve this issue. Qwest claims that the 170 is for Directv, but this is only so they can keep the money and not pay Directv for services during the time it was bundled under Qwest. Bundling services does NOT save the consumer any money. They claim to have saved me 10 per month, but between the raise in my home phone service cost and the Billing resource, it actually costs over twice the claimed savings, besides the fact that they still charge me for internet service I have NEVER received!!

I have been diligent about paying my bills to get my credit rating back up. If this goes to collections, it will be an unwarranted scar on my credit.

Weston of Jerome, ID January 17, 2006

Weston of Jerome ID (01/17/06)
I signed up for long distance service with Qwest even though I never foresaw using it simply because they had a plan with no monthly fee and 5 cents a minute up to a 20 maximum every month. Shortly after I signed up, they sent me a notice that they were going to start charging 2.99/mo for this service. I was annoyed and planned on canceling, but never actually got around to it (by not immediately canceling, I acknowledge that I implicitly agreed to pay 2.99/mo for long distance I wasn't using).

A few more months went by and then I got a notice from Qwest that they were raising the rate again to 4.99/mo. I decided that I was definitely not going to pay 5/mo for a service I don't use. Within 3 or 4 days of receiving that notice, I called Qwest to request that they cancel my long distance service and after sitting through the whole procedure, I was notified that I would be charged a 5 cancellation fee. I called back and explained to the customer service rep that I had never even implicitly agreed to long distance service at 4.99/mo and therefore a cancellation fee is completely bogus. She adamantly disagreed and said that every long distance carrier does this, etc.

Finally, when I threatened to do whatever necessary to resolve this, including filing a complaint with the FCC and getting a lawyer, she relunctantly backed down and said that IF I called back after I get my bill, they'll most likely reverse the cancellation fee just to be nice and just this once. Now... I understand raising rates on services. I also understand charging a cancellation fee if that was the agreement from the start. But it seems like it ought to be illegal to charge a cancellation fee for me not agreeing to continue service at a higher rate than I originally agreed to. If it's ok for them hike the rate by 2 and then charge me 5 for not agreeing to continue the service, then why couldn't they hike the rate by 200/mo and then charge me a 1000 cancellation fee if I want out?

I have been notified that I will incur financial damage of 5. While not a significant amount, I believe the principle is significant.

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