Complain about a product or service

Qwest Billing and Credit

Bonnie of Helena, MT December 10, 2007

Bonnie of Helena MT (12/10/07)
Basic Access Communications started charging 7.99 per month on Qwest phone bill with no contact or authorization.

When you call them they say they will remove the charge. When asked to talk to a supervisor, you get a message assuring you will be contacted within 4 hours--and no call is returned.

Donald of Rochester, WA November 24, 2007

Donald of Rochester WA (11/24/07)
Last two months I have not been able to get my account online. They seem not able to help. I have asked about over billing on my account for the past 5 to 6 years. And most recently my internet service charges.They say 26.99 per mopunth for life but I get charged 39.99. I can not get any answers from them what can I do to just get answers to my questions?

I am not well off for money wife has medical problems as I do so every little bet helps and if they over charge someone me what do they do to others?

Kathy of Burien, WA February 15, 2007

Kathy of Burien, WA (02/15/07)
In the Fall of 2006 I ordered DSL from Qwest. About a week or two later I changed my mind and cancelled the DSL. I sent back the modem and Qwest confirmed that they received it. Now, come February 2007, I am still getting charged for the modem and the DSL line.

I have talked to 5 people regarding the billing and each person said they would straighten it out but I am still getting billed.  Just recently they sent my account to a collection agency. The last Qwest representative I talked to said she would make sure I didn't get any more disconnect notices but I got one about 3 weeks after speaking with her.

Erin of Shoreline, WA October 13, 2006

Erin And Matt of Shoreline WA (10/13/06)

We have been loyal Qwest customers for five years and have had the same calling plan.  We re-signed for the same 2-year contract in April 2005, sometime between then and now Qwest changed our contracted plan without our knowledge or consent. Needless to say we went over our minutes and faced a 598.00 phone bill with a disconnect notice. We called to correct the problem as soon as we noticed that the overages were due to the calling plan being changed.

We spoke to a Qwest representative who acknowledged that the plan was changed but he didn't know why or how it happened. He assured us that we would be put on our original plan and be refunded the difference for as long as the change occurred. A week later, we received a credit for 198.00 which was only a third of the overages. We then spoke to several representatives who refused to send us paper copies of our billing history and also refused to honor the calling plan we contracted into.

We had to change our phone company which costs 400.00 to start new; the rest is unknown but the last three months of billing show an amount of 400.00 that we overpaid. Considering they are withholding our statements it could have happened for months without our knowledge since we have been paying electronically and receiving paperless billing.

Barbara of Vail, AZ July 19, 2006

Barbara of Vail AZ (07/19/06)
Purchased bundle package in Nov. 2005 and have to call about billing every month. Double charge for DirecTV, Nov.,Mar. and again on June statement. Called and nothing resolved. Becky transferred me to DirecTV and they say I only owe one month & can't change Qwest billing, transferred back to Qwest and they say I owe 2 months and they won't remove it. I pay my Qwest bill in full every month and have been billed a month in advance (which is why they say I owe this) twice already and they want me to pay it again. As I explained I am on Social Security and the reason I chose the Bundle package was so I would know what I would be paying each month to budget. I am at a loss as to what to do. Barbara Marchando

None yet but I'm sure they will turn off at least my DirecTV because I deducted one month when making June payment.

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