Qwest Billing and Credit

This is regarding Centurylink DBA Qwest. On August 1-5, I received a mail stating any speed internet for $19.95 a month/1 year contract. I chose 7 mbps, meaning on the 13th month, if I chose to stay, 45 with or without a basic phone service. The basic phone is about $18. A month after setting it up, my bill was astronomical. I complained to so many people in charge. They all said the sales agent at Qwest offered me a rate that wasn't available anymore and if I didn't accept their offer, they would charge me full price for everything, unbundled. Today, I finally found the information I needed. The plan she sold me still exists. All I had to do was click the link When Does My Promotion End?' and there it all is, in beautiful black and white. My bills have averaged almost $70. 7mbs/basic phone, $5.99 long distance and modem.

They forced me into a 50% off a DSL plan for one year. I canceled the landline. They charged me $10 for changing long distance too. The worst part is I was treated like I was crazy. Little do they know I used to work for a cell phone company. I know all the jargon and how it all works. I demanded to have all the customer service notes read back to me since they claimed that the representatives never said anything. I then told them I wanted all of my calls recorded and a verification code, they refused that too.

I then told the next three calls that I was recording them and they said okay. But the last representative freaked out and told me that it was illegal'. And the kicker is because I live in an area that "offers 12 mbps, I'm not qualified to receive 7 mbps service. They want every single penny I have. I'm on a limited income but if you are not a bundled customer, they don't want to bother with you. The good news is, I've had my account completely zeroed out and have only paid about $140 dollars.

Basically, what it would be if I got my original deal but I know the system therefore, I have an advantage but I still had to battle for hours, and I mean hours, at least 15 to get what I originally signed up for. Here is the link to the plans. Maybe it will help you argue your case too if they tell you "We don't or never have offered that plan/deal". Well, I found it and I couldn't be happier. Oh, try chatting. You will get a transcript of the chat. It's the only way you are going to get a legal copy of your conversation. Highlight the entire chat and save it to your notepad. Go to My Account then My Services, if any of your services are on a promotional plan, there will be a link What will I pay after?' **** What I signed up for, the plan they say doesn't exist, is the first box down titled 12-month offer.

First off, they disconnected my service when they shouldn't have. When I called, I had to make a payment of $147. This was in March.

In June, I got a letter from collection agency stating I owed. I called and was told they had no clue where the payment I made went. I had my bank send them a statement and they said it would take a month to investigate.

It's now August and they have no clue about what's going on. I spent my whole one-hour break on the phone, again for all three representatives to say they couldn't help or give a person to contact.

I called CenturyLink about a credit I had with Qwest. They seem to not be able to find any information. I called Qwest and I was transferred to CenturyLink. I have not been able to find Qwest even online to view my old bills.

Did they run off with everyone's money and close their doors? Why wouldn't they have left the information at least online for their old customers? There is something really wrong here.

The Attorney General from Idaho, where I called CenturyLink, should be investigating these problems. These people have had a lot of problems in and around this country with their service and honesty. What, just to deny me the service I paid for through Qwest, which was a contract agreement?

I signed up for a promotional Internet rate a month ago and was given a quote over the phone. I received my bill, and it reflected 164 dollars for one month. The bill is made very confusing and is made hard to understand. I was promised one rate and was billed another amount.

I got a bundle with Qwest in February 2011 but I did not get the bundle package. I kept asking them why I was getting 2 bills, one from them for the Internet and phone service and the other from Direct TV for cable. They stated it takes 2 billing cycles to complete (they should have told me initially as it costs me more money to pay separately). Then in April the bundle took effect. On July 19, 2011 they turned off my Direct TV. I called Qwest and they told me to talk to Direct TV. When I called Direct TV, they stated that they had nothing to do with the cable being turned off. Then I talked to Qwest again and they stated they do not know anything about this. I got totally frustrated because the customer service is terrible and they did not want to offer me any kind of help with this problem. They stated and I quote, "we are having problems with the bundling packages." I have several e-mails in April 2011 from Qwest representatives which I can show to prove that this is a consistent problem with them.

On January 2011, my plan expired and my bill jumped $50.00. I called and they said, 'No problem. We will just put you on a new plan and that will lower your bill back down to where it was'. On February 2011, still there was no new plan and the bill was still $50.00 more. I called again; and again, they said they would fix it and back-date to January 2011. It was already March that same year and still, no new plan and bill is still 50.00 more. I called again and this time, I was told I was not getting credits on the back-billing I was promised due to no records stating that I called back in January 2011. I said I never called them in the first place. The lady was very rude and told me, (and I quote) **. I then finally spoke with a financial person and they told me not to worry; all was fixed. I paid them the full amount in 2 payments. My June bill was minus $57.07, not showing the credits but my payments. So on July 2011, my bill is now $166.00. My monthly charge is 57.07. I no longer have a phone with Qwest, only internet.

My July statement says I have a $165.00 adjustment with no explanation. I have no idea what the $165.00 charge is for nor do the people I have talked to at Qwest. They can not figure it out and told me I had to pay it or my service will be disconnected. I need help with this company. They are very difficult to work with. I can provide you with 2 years of billing to show you just how messed up this company is.

We had been a customer of Qwest for the last 8 (eight) years and we've always paid our bill on time and we have never missed a payment.

Problem: We are being charged for a $200 fee as part of a "2-year internet plan" that we NEVER signed up for or agreed upon. We called in to disconnect service and it was WAIVED by an employee named EMMA, but it seemed like that fact was totally ignored and then they're still charging us $200 the early termination fee.

Details: On Monday, February 15, 2010; at 11:50a PST, my husband, Ryan, spoke on the phone with one of Qwest' Customer Service employees, Emma, to let her know we were moving out and needed to disconnect our phone and internet service. She mentioned the $200 fee as a penalty of early disconnection, my husband told her he never agreed to such a contract. She spoke with her manager, who AGREED to WAIVE the erroneous fee. Emma then told my husband an updated bill would be sent to us reflecting the correct final charge. We never received it. (If they are a reputable and such a reliable company they can access the recording of this call, it will prove that she WAIVED the fee for us.)

After emailing them again a couple weeks later, we received a reply from "Nancy"on 03/04/10 apologizing and informing me that the revised final bill would be sent immediately. We finally received the bill for $248, still incorrect! We chatted online with Customer Service again with "Juan" at the "Idaho office". After explaining everything to him, he informed us that no one there could help me, and that we would have to wait until the next morning to speak with the billing department.

On March 16, 2010 @ 9:38a, my husband contacted the billing office and asked for the manager. Darren at the Boise office answered. Once again, my husband explained everything to him, including his conversation with Emma. The manager argued with him about this $200 fee for about ten minutes, insisting that it was valid and justified, even though we have NEVER signed up for any yearly plan! The manager then continued to say that we were sent information about this multiple times, which we were NOT!! My husband told him this a number of times, but the manager wouldn't listen and continued to insist that my husband just doesn't remember, and treated him like he was either making it all up or didn't know what he was talking about. The fact is, Emma had already waived the fee!!

We are completely furious and frustrated with this company! The $200 charge is unfair and UNWARRANTED! He has been a customer of Qwest for years, but if this is how we are going to be treated by them, we will have no hesitation to look elsewhere for professionalism, competence and decent customer service.

Reply #1 from Qwest:

Subject: Re: Qwest.com Customer Support (KMM16888259I15977L0KM)

Thank you for your recent e-mail inquiry to Qwest in regards to the 200.00 early disconnection fee. There is not a paper agreement you would have signed to set this up. It's done as a verbal agreement. At the time the service is ordered we send you a thank you letter confirming the changes that have been made to your account. In this letter it explains that you've entered into a 2 year agreement and it provides you the terms of the agreement. We also remind you every month when the bill prints that you are receiving a reduced monthly rate becuase of your 24 month term agreement and the date the agreement expires.

The discount you have recieved every month based on this agreement is 10.00. In some cases when an agreement is being disputed we will remove the 200.00 fee but go back and bill you for the months you received the 10.00 discount in error. In your case you had the service for 20 months and received a 10.00 discount per month. Unfortunately the amount of discount you received totals the amount you are being billed for with the early disconnection.

I can go ahead and remove the 200.00 early disconnection fee but we will need to go back and bill you for the 10.00 discount you were receiving monthly because of the agreement you did not sign up for.

Regards,

Consumer Markets

Our reply:

Michele,

As I've stated many times before, I never agreed to any such contract - verbal or physical - nor have I ever received any letter about being in such a contract. As for the $10/month discount on my bill, that was from packaging two services - phone and internet - NOT because of a 2-year contract I had supposedly signed up for. So yes, you can go ahead and get rid of the $200 fee since I was never in that agreement in the first place (as you stated). I was told it was already waived anyway.

---Ryan.

Reply #2 from Qwest:

Subject: RE: Qwest.com Customer Support

________________________________________

Qwest Connect SLVR w MSFT (01/17 - 02/16) $5.00

________________________________________

Qwest Connect (01/17 - 02/16) $10.00

Total savings this month $15.00

Consumer Markets

It begins with a different issue. Three times in 2009, my Qwest account was crammed. Despite being promised refunds, I only ever got a refund on the 2nd of them. The first I did as I was told and paid the dispute charge. The third time (since I still had not received a refund on the 1st) I simply refused on principle, and have kept refusing for two years on a charge of about $8.

Now, on January 28th 2011, I send a check to Qwest for my regular bill of $28.35. I still have the carbon stub, and the check very clearly was written for twenty-eight dollars and 35/100, but when Qwest sent the charge in to the bank, they shifted the decimal place over two points and took $2835.00 from my bank account. This shouldn't even be allowed to happen. The money showed up as a credit on my Qwest account, which I noticed on my Feb bill. So I called Qwest immediately, reported the issue, and specifically asked them if the money had come from my bank account. After investigating for a half-hour, they assured me it had not (untrue, as my bank was soon to inform me).

Qwest then told me the matter would be put under investigation, and they would call me if they needed anything else from me. When I didn't hear from them, I figured the matter had been resolved. A month later, though, the money was still gone from my bank account and I still had the credit on my Qwest bill.

So, on April 1st, I called Qwest, and they informed me that they needed to make a three-way call with me and my bank to prove that the funds had been taken from my account (begging the question of what they had been doing for the past month). We did that, and I was promised by Qwest that a check would be going out immediately, and that I would have it within the week.

A week and a half later, I hadn't received it, so I called Qwest again (3rd call), and was informed that the check had not gone out and would not be going out until April 15th, and to call them on the 25th if I had not received it. So, on the 25th, I called Qwest again (4th call), and was informed that the check had not actually gone out the 15th but the 18th, and that I should be receiving it any day now. Another week later, it's now May and I still don't have my money, so I called again (5th call), and was informed that depending on what center the check had come from, it might take up to a week more. I reported the issue to the FCC, and finally on May 16th an overnighted check arrives. And it's short.

The wrongfully acquired funds had been automatically applied to the hanging crammed charge (of course) and my Jan bill, then later was applied to my Feb bill. When I called Qwest about this the first time, back in Feb, I was told I would be refunded the original amount minus the Jan bill, and thus they told me to pay my Feb bill as normal, which I did, but what they actually refunded me was the current balance on the account (i.e. after the Feb bill had been taken out) essentially meaning I ended up paying my February bill twice. Which should have meant a credit of $29 would show up on my bill, right? No, because someone made a manual adjustment to my bill, removing the credit and also re-charging me for the hanging cram charge essentially asking me to also pay that charge a second time, on top of causing a full month's payment from me to simply disappear.

When I called on this issue (6th call), after being transferred 3 times, and an hour and a half on the phone, I finally got a hold of somebody ready to resolve it. So, Qwest refunded the money to me with a credit to my account, but they charged a "tax" of a few cents on the funds when doing so. Thus, essentially, they wrongfully took $2800 from my account, took 4 months to give it back, and have now charged me a fee for doing so.

After all that, I demanded the last of the money, on pure principle, and also a formal written letter of apology for putting me through all this. They have refused to do either.

This matter should have been resolved after 1 phone call, not still unresolved after 6. After they finally admitted they needed to send me the money, it shouldn't have taken them 2 and half months to do so. The funds should have been sent immediately. If the funds weren't going to be sent immediately, they should have said so. It shouldn't even be possible for an error like this to occur on a check.

I got a flier in the mail offering high speed services for a reasonable price, so I gave them a try. They told me they didn't offer that speed but said they did have a slower speed available in that area. I agreed to try them. When I finally got the kit and got it set up it took them a week to turn it on. It was terribly slow, considerably slower than even the down sold speed. I turned it off and the bundled land line that day. A few months later I get a notice from a collection agency saying I owe them money, and that I didn't pay Qwest.

I immediately call Qwest, and the lady on the phone finally finds and sorts out that I in fact, don't owe Qwest anything. I contacted the collection agency and told them that I sorted it out with Qwest, and I don't owe anything. They were rude as is standard for debt collectors, but said that as soon as Qwest told them that there was nothing owed, they'd let it go. Since I had just gotten off the phone with Qwest, it might take a bit to update.

Months pass without hearing anymore about this presumably solved issue, I checked my credit report before seeking a business loan, only to find that there's still a collection listed in there. I dispute it but since it takes 45 days to remove an item it ends up that I am declined for the loan because of this. Then today I received a "settlement offer" (bill) from this debt collector for $100.00 more than the original amount. I've had it!

I'm trying to start a business, and have it set up before my current employment contract is up. I had excellent credit before dealing with Qwest and have worked hard to maintain it. It's difficult enough in the current economy, without some unscrupulous or insipid organization, falsely defaming you to the credit bureaus, and making you look like a deadbeat.

Qwest began sending me bills for a phone number that we did not order and which does not work from any phone jack in our house. I did not notice the phony telephone number until quite a few months later. I simply paid the amount listed. When I notified Qwest about the phantom line, they had no explanation for how or why it was there. The total charges were over $1,000. Instead of crediting my account for the full amount, they sent me a check for a little over $200 saying that they could not go back that far.

I had a total loss of $1,108.43 with complete documentation.

October 2010, my Qwest bill went off of the promotional rate I had for the first year and my bill went up over 30%. I called a customer service representative who changed my promotional rate down and promised me that my new rate would only be $3 per month higher for the next 12 months. My next bill was even higher than the increased amount. I called again. This time a different representative claimed they fixed my bill and everything would be fixed on the next bill along with crediting my account for the over charges. The next month, the bill was even higher. I won't bore you with the rest of the story but this has been going on for 6 months now and my bill is still screwed up. I haven't had a consistent bill since last October.

In my opinion Qwest is purposely over charging customers by having complex and confusing billing promotional plans. I wrote a long letter to the CEO but did not receive a reply. I also complained to the Iowa Utilities Board and Qwest did not respond to their deadline date. On my last customer service call a supervisor hung up on me. I then got hold of another one who was actually helpful and he told me if I ever had any other issues to call him directly. I have left 4 voice mail messages over the last three days and have never been called back. I am currently looking for an alternative provider but I don't have many options where I live. I am considering suing Qwest in small claims court. I want a judge to hear how big bad Qwest is treating their best customers.

Initially, I called to see what a disconnect fee would be. Because the service, if that's what you want to call it, that they provided was horrible. The representatives are extremely rude and tend to treat the customer with absolute disrespect. I talked to a representative today named Whitney and she talked to me with such disrespect and attitude that I actually had to tell her to calm down and not treat me like an idiot. Her attitude calmed down after mine became apparent.

I was told by all representatives I spoke with that I was bound by a contract for 2 years total, yet I never signed anything stating that I was bound by a contract. They claim that it was a verbal agreement, and the proof is on the monthly bills. However, I am not sure they can just print something up and assume that's a legal binding contract. I never agreed to a disconnect fee of $200, yet that's what I am supposedly being charged although there is no proof of a contract. Not one Qwest representative that I spoke with can provide anything to me that shows a binding contract. If I made a verbal agreement then I should be able to get the proof that I verbally agreed to on a tape!

I asked them that if I were to loan my brother $200 and wrote up a contract and sent it to him monthly, regardless of whether or not he agreed to the terms of the agreement, if he was still held liable to honor the agreement. Keeping in mind he never once signed a "contract". They didn't really know how to respond to that scenario. All they could do is tell me that the proof is there, yet they have nothing to send to me stating that I agreed to a 2 year commitment.

I was informed today when I called them that I had 30 days from the first day of service, to cancel the service without any early termination fee. However, this was never stated when starting service. Therefore, I was put into a "contract" with false representation of the company. Now in doing my own personal research, I have found that many states including Colorado have put out many lawsuits against Qwest for many purposes. Colorado's lawsuit was because the representatives misled customers about the Qwest product. Apparently, they had a 30-day "free trial" period, and that was never stated and I feel as though I was misled by Qwest so that I would not have the opportunity to cancel service within the 30 day's if I was unhappy with the service just so they could keep me in a so-called verbal contract that they are not able to prove! Nothing they have said to me has been a reality and no one, not even in corporate, will make the customer service representatives live up to their word, because they are afraid of losing $200.

They will most definitely tell you what you want to hear, yet never live up to their word. They have never stuck to their word. Now they only give excuse after excuse as to what could be wrong. Rather than checking into things and trying to resolve the issue with the customer. No matter what sacrifice they might have to make the customers happy. They refuse to budge one bit. The company is afraid of losing out on $200, yet their yearly profit is that of a very large amount. They seem to donate thousands upon thousands of dollars to places in Denver, CO, but losing out on a $200 disconnect fee is against everything they believe in.

Regardless of whether it means doing right by the customer. I'm not trying to get something for nothing through them, however, they expect for me to pay my bill every month, but they refuse to provide the proper service, that's promised, that we pay for every month. Sounds like they are in it for the money, no matter how bad it hurts their reputation. They would rather have angry customers write up a bad review about them and post it for the world to see, then just try and resolve the matter quietly.

In February, when my husband called them, they made a preconception on what the problem was prematurely saying that it was my new computers fault that nothing was working properly. Qwest never takes fault for the company's problems; it's always the customers' fault.

The representatives treat you like you are living in a teepee in the middle of a jungle and have never used a computer before. Like the customer is absolutely incompetent to use anything technological. They seem to think that they are always right no matter how it affects the customer.

They sat and told me how I was bound by a contract, so I used that against them and asked why it was okay for Qwest to breech their part of the contract yet still expected me to pay a disconnect fee of $200. They promised faster Internet speeds, great customer service, locked in prices, yet my bill seems to fluctuate every month. Somehow I am supposed to be receiving "free" long distance, yet I'm being charged $14.00 per month for it.

They have got the absolute worst customer service I have ever dealt with. My Internet is now slower than it was with my previous company, so it's lie after lie and they don't think that they are breaching their portion of the "contract". That in which I never signed! The company is full of manipulative, lying, deceptive employees. I would not recommend anybody waste their hard earned money through this company because they will squeeze every penny they can out of you and will not try and resolve any problem that the customer may have, no matter how big the problem may or may not be. Stay away from Qwest. They are not worth the time or energy that you have to put into them just to get no good service. I hope that people read this and take my personal word on it.

Qwest has been over charging me for months. They state that payments I have made are actually new charges that are due to the account. Instead of deducting my payments they have at times added them to the balance due. The biggest impact this has had on me is my credit, which was already not very good but this has affected my ability to find decent rental property because of the owing balance that is a very incorrect amount due. I have not known what to do but I now have decided to take it to Legal Aid and see if they can't help me. I have disabilities and I have not had the help that I have needed to prove them wrong, but they are most certainly in the wrong and I will prove it without any doubts.

This service is for a furniture store I own in Colorado Springs, CO - American Furniture. Invoices included:

2) Adding features not requested, I called several times to discuss this with a billing agent to have the bill adjusted. Below explains the economic impact.

When I called for an adjustment, I was told that I would be charged $300 per line for breaking a contract. This would not be the case because additional feature were added that were not requested.

I ended my service with Qwest mid-late about 2004 confirming that all contractual obligations were met. Four years later 2008, they (Qwest) sold to a collection agency something saying that I owe Qwest $120 and the agency reported me in a collection status. After speaking with this collection agency and informing them that I was disputing this bill, they now want to settle for $25. I understand thousands of people had this exact thing happen to them by Qwest! I never knew my credit was in collection status until a few days ago. My credit report showed collection status and my credit card/s went from a minimum of $4,000 to $500. This also caused embarrassment as while at the checkout of food store, my credit cards were rejected. This also caused a domino effect causing me to get overdraft charges to my checking account.

Two months ago, I upgraded my phone service and was told by the salesman that my bill would only be one cent more than I was currently paying. Now I asked this Qwest sales representative several times to clarify his statement as that price seemed too good to be true to me. He insisted that my bill would only be one cent more than I was paying. Okay. Now, at the time, my current bill was only about $59 and some change. After the upgrade, I received a bill for $76.97!

I called Qwest for an explanation and was told that because the changes were made in the middle of a billing cycle, they had to change my billing date, so the bill included charges from my current month as well as those in the upcoming month. I was assured by the next billing cycle that my bill would go back down to the $59 and some change plus a penny. Well, this month I received a bill for $63.40! Certainly more than the penny I was promised. This time when I called Qwest, I was told that they did not know why the salesman would tell me the upgraded package was only one penny more when the package was actually $5 more! That means, instead of 12 cents more a year, I am now paying $60 more a year! But, hey, Qwest was real sorry for the mix up. Well, what's a duped consumer to do? I want Qwest to honor their price quote.

I asked for a plain phone service with internet added. Despite 4 calls, they have continued to bill me for services I specifically told them I do not want, bundles designed to "save me money". They have not credited me for the mistaken charges. They still don't have my bill correct. I am getting robbed by Qwest. I can do nothing but surmise that this is deliberate misconduct on their part. I cannot stand this monopoly. Where can I go for internet? Nowhere. My choice is Comcast, who is no better, or a satellite service, which entails more money. There is no freedom in America, it's Capitalist slavery to the big corporations.

As a small business owner who is downsizing, I moved from a medium sized office to a small office. The first thing that happened was not being able to drop one of my three phone lines without being charged a $300 "termination fee". I don't recall this being disclosed. After keeping the three phone lines, I got charged anyway for disconnecting one of the lines. The invoicing seems to be dishonest and confusing. When my 3-year commitment comes up, I will happily drop Qwest forever!

I called Q'West in February to get our bill reduced and discovered we are listed as a business phone. I originally called to find out how to get charges down under $100 for phone and internet. When we hung up, I was assured that our phone was now listed as residential and the price would be $79.00 plus taxes. However, the following month, I received a bill for way over $100.00. I called and same thing happened (each time I am on the phone for over 1 hour). Next month we get a bill again and it is even higher for the month. I called and same thing happened.

The following month I call and was assured again that all will be taken care of. Now, I receive a bill again and called to speak with Eric at 1-888-661-0005 ext** and he assures me that someone will call me back from residential and that our bill will be credited. Two weeks have passed, I got no call so I call Eric and leave a message to call me that I have not heard from anyone. This is mentally draining and I have to deal with this on my work time which stresses me out. It affects my work. I get paid by the time that I put in on my work. Each time I have called, I spend more than an hour on the phone.

I recently closed out my Qwest service because I received a better deal on phone from my ISP. Upon closure, Qwest closed sent me a refund of approximately $26.00. Two weeks later, I received a bill from Qwest telling me that my account was going to be turned over to collections for $10.35 When I called and asked the CS representative why this was a problem, he told me that my long distance charges were billed after the fact while the phone service was billed in advance. He explained that I owed $4.99 in long distance - which I agreed was fine. When I asked what the remainder was for he said it was for the modem rental.

I have not used Qwest internet services since 2004 and returned my modem to them when I transferred to my new ISP. Apparently, there was a 5.35 equipment lease charge on my bill every month which I did not recognize as a charge for a service I no longer used. He then deleted the last month's rental charge from the total I owed making my past due amount $4.99. I looked up several old Qwest bills and there is no indication on the bill that the charge for leased equipment is for a modem. After speaking to a Customer Support supervisor and then to her manager, I realized that they would not refund their erroneous charges and that they blamed the problem on negligence. While the overall financial loss is under $400 dollars it's really irritating to me that they can get away with this kind of crooked behavior.

The CS manager told me that Qwest would not refund, that I probably never returned the modem as they had no record of its return, that Qwest never made mistakes and that I might have sold the modem on eBay. I believe I am a victim of unscrupulous policies. The replacement cost of the modem should have been exceeded several times by my $5.35 monthly payments yet Qwest never bothered to change the plan, inform me of their charges or shut it down in any way.

We moved approximately three miles from Portland proper to a suburb and decided to keep Qwest as our phone and Internet provider. They completely dropped the ball on the move, losing all the "bundles," forcing me to make weeks of calling and also due to their billing fowl up, saddling me with a completely absurd one month bill of $645! (I did get that fixed after many, many calls.) But that's not what I'm complaining about. We supposedly "upgraded" to 7.5mbps fiber optic Internet in this new neighborhood and from the day we moved in three months ago, there has not been one day where the Internet has not gone down.

Sometimes it's for a few minutes, sometimes it's for hours. This is a major inconvenience as I work from home and work for an Internet-based business! Every call to Qwest is met with their pre-recorded voice thanking me for my patience and informing me they're aware there's a problem (meaning with the entire neighborhood, not my individual service). On a frigging daily basis? How long does it take them to figure out there's a major problem in this neighborhood and fix it? Over three months, evidently! Unable to work due to no Internet connection--this is affecting my livelihood!

I signed up on an internet plan with a price for the first 12 months of $14.99 and then $30 for the next 12 months. It took 4 days for Qwest to get the service to work. On the second bill, I was double billed for services for $40. I was able to get that credited after 1 hour on the phone with two different reps. Then I questioned something on my bill and I found I was on a different plan from what I ordered. They asked me to provide a copy of the promo price. I ordered the service 7 weeks ago and do not have a copy of the promo ad. They have put me on a different plan with different pricing.

My service began sometime in November 2009. I have been having problems with billing and service. this has been going back and forth for some time. just recently i made a payment on the 11 of June. on line transaction went through and gave me confirmation number that payment was received. I checked my account on the 16 of June. my balance was zero. they said i have a past due bill of 110.79. i called qwest to fix the problem. all they gave me was the runaround. i am mentally stressed because of this. i would like some help with this problem.

Qwest changed their billing format, and with no justification increased our bill by 10%. They do not respond to letters, and their phone people fob us off. For the last six months, Qwest keeps cutting us off the Internet while we are using it. So far it has cost us $100 in unwarranted charges on the bill. The Internet time stolen from us is estimated at $400.

I needed internet. they told me if i got the phone it would be 24 instead of 35. I have an internet phone I dont need a phone but i do need to save money. I said no extra charges are you SURE???? They said no extra charges NONE. I called after it was installed. I said are you SURE no charges? She said yes there are. I said take it off I dont want it. She said and i quote "YOU CAUGHT IT JUST IN TIME". you will not get billed for it. I got a bill for 214. Five phone calls of complaints later, i had to pay it or have my Internet shut off. I work at home with the Internet. They said we are sorry they gave you the wrong info. I said they LIED!!!! I want my money back what they owe me! Can you help?

When I ordered Qwest, I spoke with Tina. She quoted a price of $103.15 a month for phone, internet, and TV. Then I got my first bill. It was $241.03. Well, to make a long story short, after several attempts, I spoke with a top manager who's name was Thomas. He informed me that Tina quoted me the wrong price. He then revamped my order and in the end I got TV and internet for $72 + 2 payments of $30 for the modem + tax. Then the bill came. The bill totaled $269.32. Thomas asked me to call him directly if I had anymore problems, but apparently after only a little more than a month, he is no longer there. I also have tried to speak with Kristal **.

She is a manager as well but I can not get through to her either. They both gave me so called direct phone numbers that do not work. In essence, Qwest is cramming a bill down my throat that is unacceptable, and there is nothing I can do about it. I am in a 2-year contract with Qwest that I desperately want out of, for all the reasons I have mentioned above. They also have cost me about 200 min. on my cell phone. It has caused me a tremendous amount of undue stress. I am unemployed and only have so much to spend. If I stop paying Qwest, then there will be collections and a mark on my credit. All will have unforeseen reproductions.

Qwest promoted a DSL internet service. In their first monthly bill, they included many items. So it was difficult to follow the bill. In that bill, they omitted the 12-month discount they advertised. Unless one studies the bill in detail, it is difficult to find the omission of the discount.

In June 2009, my son set up service for ph., DirecTV, and internet with Qwest. We have a different billing address than where we live. After the second month, we called to confirm billing address, and was told they had it correct. 1 month later. they disconnected everything. Upon next call, they claimed no record of billing address. They sent a bill for over $500 to clear up "all charges". Over the next 3 months, we paid close to $600 more, and DirecTV even asked for $400. After filing a complaint with the ID. Atty. Gen. our last bill was a balance of $.00. We just received our current bill with another credit, but with a "Late charge" of $.50. Not much of a charge, but per contract and our bills that owe us over $400. P.S. DirecTV will not reconnect my son "ever" due to his now history of non-payment that Qwest caused. DirecTV has refused to ever reconnect my son without a substantial deposit.

They promise 7MB download, and deliver 2. Then, they say it's only up to 7MB. Once you sign up, they double the price on your bill. I had a local rep tell me that it was just tough, that I had to deal with it. This is a blatant rip off. These people not only lie about their service, but also about the costs of the service. Never use this company. These people are billing for a service they cannot provide.

Accepted a collect call that apparently originated from a Qwest line. A bill was mailed to my home from Qwest and the same state call was 27.22 for 17 minutes. My opinion is Qwest is charging excessive rates predicated on hidden charges well above what would be considered standard and customary.

The essence of this disagreement is the fact that I had ordered Qwest data service in addition to the voice service which I have happily used for several years now. Shall I say at the outset that Qwest people are highly confrontational, and despite the happy sales hyperbole in your advertisements, there is not a single acumen of good will expressed to help, assist or solve a client grievance with any respect or honor? In short, your customer service sucks.

My computer advisor informed me that the proposed Qwest service was not adequate for the speeds and volumes that I utilize and that my needs were well serviced by Mediacom. In a good, honest and equitable world, you would have simply shook hands and continued with the voice portion of my service. But, no, it is your concept to be confrontational and divisive to your clients. You are a very unpleasant company with which to do business. So be it known.

I had placed several calls to Qwest starting within 15 days of proposed commencement of service; however, none of those calls are recorded on your one sided data base of contact. Truth be known, you only log the conversations to your advantage. Legal research shows that this is a Qwest scam and has caused legal problems for you in the past.

I ate no lunch, I will pay for no lunch.

Communications with your communications company are very difficult since your "customer service " personnel, refuse to give their real names, or numbers to call them and contact them further. Also, there are no accurate records kept of conversations, except as it may serve your interest.

The March 10, 2010 conversation was with a "Mark", who refused to give any identification number or telephone number, although I had to identify myself completely, address, phones, social security, etc. It's unjust. It was agreed that I shall send you the enclosed $110.10 to totally pay the voice telephone portion, and each month, I shall pay $50.12 for voice service.

Qwest in an effort of goodwill and improved client relations, will take legal action against me for the disputed amount of $ 218.09. Voice service shall not be disconnected as long as voice charges are paid in a timely manner. See you in court.

I have been dealing with Qwest about mistake made by them in my billing since I switch to bundle with DirectTV Verizon wireless Qwest land line and MSN high speed internet. In March of 2009, they each and every time told me that the problem would be solved. Nothing has been and it has gotten even worse. They now took payment back form my Verizon wireless when in the last month I paid over $700 to catch up so they say and then send me note saying my Verizon will no longer be with them. As far as I am concerned, they breached their contract with me and I may end up taking them to court.

On January 8, 2009, I naively assumed that it would be a simple matter for Qwest to upgrade to 3mb service ordered online. $ 46.99 is the correct balance due on 2/10/2010 billing. Qwest has billed a mess and a net obfuscated overcharge = $22.90.

Qwest charging $1 convenience fee to use their online bill pay--whether by credit card or checking account! Beware. Just a couple of additional things. When you do sign up for autopay nowhere on its terms and conditions does it state that it may take 1 or 2 billing cycles to activate; you learn this after signing up so you could be two months late without knowing. Aautopay 'pays' themselves at 6 days after billing date, which by my calculation is at 2 weeks before the actual due date.

I immediately canceled autopay when finding these things out. Sleazy Qwest is scamming us because if we were two months late. Thinking autopay activates immediately is wrong! And they take our money before it's due. Duh! Multiply a few million customers by a few days early and boom--it's instant billions of dollars in "too big to fail" style. I told the CSR that I hate Qwest!

Four years ago, my service was shut off by Qwest for non-payment of bill. The bill at that time was $71. I paid the entire amount owed at that time and was never hooked up again (they never reconnected me) and that was fine. I got an internet phone service within a few weeks and was much happier. A few weeks after they had cut off my service (never reconnected) and after I had paid up the bill, I got another bill from Qwest that I immediately responded to. They were saying I owed money for the rest of that month that I had been cut off because I was still a customer (and this is with no connection at all, not even 911 because I kept checking as I had to wait for my internet phone stuff to come in the mail, so I had no phone for a couple of weeks or more from Qwest or anyone). I told Qwest my phone had never been reconnected and I had never had anymore service even after payment. I also told them at that point that I didn't require their service anymore anyway, and that I had a different service. Surprisingly, they admitted wrongly billing and the issue was settled, or so I thought.

They told me I might see another bill because of billing being automated, but to ignore it. This whole experience had taken place mid 06. From what I gathered on the phone with Qwest today (information that the first two times I called "was too old to find out info on" supposedly), I finally talked to a Darrel, a manager, who has been working 12 years with Qwest who I guess had the ability of gods and could find the transcripts of my old 2006 account. He told me there was $37 outstanding in my account (the note from the collection agency that I got a letter from a few days ago is asking for $31.77?). I owe these people nothing. They are charging me for services never rendered.

When they cut off my service, I still remained a customer, I guess, although I didn't know it and had no phone connection or service. I had no Qwest service but they charged me for the final month that my service was cut off apparently (how can you shut the connection, never reconnect the connection but still be considered a customer? That's what I was). So 4 years later, without any previous mail from Qwest that I hadn't responded to, I get a letter from a collection agency, wanting the sum of $31.77 for Qwest. What I think happened is between Qwest shutting off my service and me paying them off within a few days , but never getting hooked up, their automated billing shot me the next months bill out of the pure mechanical method of pre-billing (their bills are always a month ahead). So I'm saddled with this bill for a month I never had service.

I repeat, I did check my line over the few weeks after I had made payment after being cut off, because it took a couple of weeks to get my first internet phone up and running. It was never reconnected after that cut off. I never went back to Qwest. Please be reminded, after my service was shut down and I paid the $71, I did try the land line a few times during that month, but there was no connection, not even 911 service. What can I do? How do I respond to the collection agency?

Qwest overcharged me $89.99. I want my money back and $19.95 was to be deducted from my bank account on January 22, 2010. And $89.99 was taken out on January 19, 2010 causing insufficient funds.

1-19-10, I received a disconnection notice. I called Qwest and let them know I paid by B of A bill pay (Aaron) requested I get in touch with BofA to be sure they used my account no. I did, BofA did. I called Qwest gave them the facts (Jeniffer) requested I get in touch with BofA again I did. 3rd call to Quest (Lisa) wanted to tell me what I should do, I was not nice. I went on a planned trip 23 through 29 Jan.

I returned to a phone turned off and because I bundled with Qwest my DirecTV turned of also. Monday Feb. 1st, I went into my bank, they called the bill pay dept. Took my info called Qwest (Carissa) to help them find my payment, BofA was told they can not work with BofA without me being on a 3rd party connection and my phone is turned off by them. I bought me an other phone at WalMart and if I can get this cleared up, I do not want to do business with Qwest. I have never been late on a bill payment, I am now 62 years old. I had Qwest before for many years and never missed a payment. I am on Disability, need my phone for doctors and I am very lucky I was able to contact my kidney doctor by computer.

I signed up for Qwest phone and Internet service to begin on 1/1/10. I was told that I would be in time to have a listing in the Dex Book (not true), it never happened. I was then told that my monthly charges would be $150.00, taxes included. I was told that the 2-year early cancel fee would be $200 and now I find it is $400. Then to top it off, I received my first bill dated January 22nd for $236.64! I was told by several representatives and supervisors that the person that signed me up was just misinformed and they cannot change my contract or help me. There should be a firing of this sales person and a refund and release of my contract.

How can this company get away with this without penalty? I am a small business owner just starting up and these people have robbed me. What can a person do? I cannot afford this amount per month for telephone and Internet service. I cannot pay them $400 to cancel. I think the sales person who did this to me should be fired and Qwest should release me from my contract. This is just bad business and imprisonment.

On December 30, 2009, I cancelled my internet service with Qwest. When I called to cancel, the person I spoke with said it was no problem and just to disregard the first bill I receive and wait for a revised final billing. I disregarded the first bill and when I got the second a week later it was a past due bill for a full month. The day after that I started receiving collection calls.

While talking to their collection person, she was giving me incorrect information about my account, the billing dates were wrong. She stated that I did not make a payment, that I owed them the modem, which I purchased, and stated that I was billed in arrears. First of all, Qwest always bills in advance never in arrears and while I was on the phone, I hopped online and pulled up the cancelled check showing I made my payment. The girl said either way. She shows my account is past due and I will have to contact the billing department to sort things out. I talked to Chase in the Des Moine's office and he said he didn't show there were any problems with my account besides the final bill.

While I was on the phone with him, he credited my account the proper amount so the final bill would be $9.66 and confirmed that I purchased the modem and could keep it. Two days later on Sat 1/16/10 at 9:30 am, I get another collection call. I called them back only to be told I still have outstanding amounts. I asked to speak to a manager and Morgan the supervisor got on the phone. She said that the $9.66 was past due and asked what day they can expect my payment. I said I will pay it as soon as I receive a bill and asked her to tell me when I can expect a bill. She stated I will receive the bill in 7-10 days, which shows they haven't sent me one yet, and demanded I make my payment.

Although she admitted this billing fiasco is Qwest's mistake and also admitted they have not billed me yet she was still very adamant that I was past due and will continue to receive collection calls until the amount is paid. Who in their right mind is going to pay a bill before having a chance to review it especially after the many mistakes and problems Qwest has caused? I questioned the logic of harassing a customer for a payment they have not even been billed for and was told that collection calls will continue until I make my payment. That doesn't even make sense. Once again, how can I pay a bill they haven't even sent me?

So in the meantime, I am supposed to just put up with collection calls? I have had their service for over two years and have always paid my bills and now as soon as I discontinue service I am being harassed over their mistakes. They could severely damage my credit over $9.66 and to top it off I am also getting sales calls. Do they really think someone is going to again do business with them after being treated this way? How do they justify this and how do I get the calls to stop? They are harassing me with phone calls early morning, during work and at home. If they send me to collections for this $9.66, it could damage my credit for years to come.

I had called Qwest the last week in December to switch my home phone from MCI to Qwest. They told me since I already have Qwest broadband, I can bundle and save money, so I did. The service was to go into effect on Jan. 7, 2010 with no interruption. Needless to say, I have phone service and no internet connection. I have called many times and put on hold for hours from one person to another never getting a direct answer. As of Jan. 9, 2010, I had a technician come to connect internet service and he couldn't do it because they didn't give him the right details. Right in front of me he called the office to find out what is going on because he too was confused. Needless to say, Qwest had him on hold back and forth for 1 1/2 hour and nothing was resolved. I work from my computer and each day I am disconnected, I lose money. You can not get any answers from Qwest, just put on hold from one to another. So sorry I bundled, not that simple like they advertise. I need to get a hold of a supervisor to get this resolved fast.

In August of 2009, we received a phone call from an agent of DirecTV. He offered us an NFL football and a premier package. I am 86 and my wife is 74. Neither of us has ever even seen a football game so we declined any offers. Evidently, the agent was on a commission so he added us to the list of subscribers. Our next bill was for $285.00 four times our usual bill. I called Qwest, who handles the billing, and was turned over to a Mike in Texas. After much hemming and hawing, he said that we could not cancel the football package. I then called a rep in Idaho, who said that he was a supervisor, and could help us. After much deducting and canceling, he told us that we owed $52. We sent that in and the check was cashed on October 15th.

Our next bill was with a disconnect notice. (October 7th, they had taken $188.65 out of our checking account through auto pay). November bill came with a charge of $275.93. Again, on the phone with Lavinia in Idaho, Jinnie, Anthony, Judy. They finally said it is all straightened out, and we had a $180 credit coming. December bill came through with $218.85 in charges. We spoke to Arianna, after all the credits, and she told us to mail in $38.85, and the bill would be squared. They cashed that check Dec.16, 2009.

Jan. 2nd we got a bill with a seven-day disconnect notice. Now, they were looking $180.00 which was our credit according to Arianna. I feel secure in saying that the whole system is peopled with retards, out and out morons or criminals. On Jan. 3rd, I will appeal to the Attorney General's office here in Tucson, the Daily Star--Tucson's Newspaper, and Channel 9 TV and BBB. Then, I will visit an attorney and see what recourse I have for these rise in blood pressure. I will also try to research others who have had these problems with DirecTV and Qwest, and perhaps get a class action going very angry.

I ordered Qwest 12Mb internet service. i was informed that I couldn't self install the modem (in which I later found that wasn't true). I wanted to lease the modem, instead they had on my order than I purchased the modem. And I thought I would pay an activation fee of #18.00. In which they charged me $39.99. My first month bill was $213.42. Regular bill is supposed to $56.99, a 373% premium. This is crazy. I will not informed of this charge up front. If I knew this information. I wouldn't have gotten the service in the first place.

Upon review of bill, I noticed that I was billed by Qwest for long distance charges. I was concerned as my long distance carrier has always been Verizon. I contacted Qwest to inquire about the billing and was advised that billing would not be removed as a long distance carrier was not indicated. After explaining that this was not the case, as again my local and long distance carrier is Verizon, they refused to refund past charges and refused to cancel services.

I was frustrated with increasing prices and decided to change phone providers. I had been on electronic billing (auto pay) and wanted to pay my final bill and close down access to my checking account. I could no longer access my account information on-line and had to call customer service. I spoke with a young man who told me I had just been paid (54.02 on Oct. 24th) and that I would probably get a closing bill of a few dollars for the remaining days (up to Oct. 29th). I requested a hard copy of my final bill. He arranged for this. I then received a notice that I'd receive a refund and subsequently did get a refund check of 36.49.

Later I received an email from auto pay saying my statement was ready - when I accessed the statement it said payment was made. I called and spoke to two representatives Christa and Kathy, then was sent to Susan in billing. Susan assured me that auto pay was no longer active because my account was in active. She was going to send a final bill of 54.02 because the payment on Oct. 24 was not paid and not to cash the refund check. I verified with my bank that payment was not made but I said I would not pay until I received an itemized statement. I then received multiple duplicate bills two of which were dated for Oct. 25, - saying I'd paid the 54.02. One said it was paid and there was a credit of 36.49. The other said 0.00 balance - payment made on Oct. 28th.

I also received an email bill saying that I owed 58.02 and that it was due on Dec. 16th and that auto-payment would take place on Dec. 13th. I attempted to log on to account - and was unable to view the bill. I then received a phone call today 12/12/09 saying that a payment of 58.02 was past due (Stephanie). I explained I had not received a final statement showing me my itemized charges and it appears that they are still using auto-payment and I am not able to de-activate and remove their access to my checking account. When I asked why there was an additional 4.00 charge - she stated that it was for a long distance call on Oct. 13th. I asked why I could be charged for this when my service includes unlimited long distance. She just said that's what's on my bill. I said I wouldn't know because I haven't received it or been able to view it on line. I asked for a manager - she came back and said the manager was in a meeting. I said I'd call the billing rep. I spoke to earlier as she had said to call if anything else came up. When I called her number I got a recording and left a message.

About six months ago I was phoned by a Qwest representative, out of the blue, about switching back to Qwest business phone service from our then current service provider Impact Telecom. The sales rep was very aggressive and promised me two months free service just for switching back to Qwest because they wanted to keep and earn my business. I had left Qwest just two months earlier because of bad service, but I was willing to give them another chance for the two free months of service offered. Under those terms and those terms only, I switched back to Qwest.

Five months had passed and I was looking through my third bill and I noticed it stated I was on a 36 month term agreement (ETF) with a $300 penalty for early cancelation printed on the forth page. I immediately called Qwest and told them I never agreed or even heard of this agreement. The customer service representative laughed at me and told me that I did agree to it and they had a third party monitor to confirm the contract. After being transferred to the manager I asked to see and/or listen to the recording of this contract.

We are keeping the two months they promised and refute the validity of the invented $300 early termination fee, or (ETF) including all taxes associated with these false charges.

I have been charged more than five seperate times for "directory assistance" calls from my home phone. The phone is located in a home with three adults, each with their own cell phones. The Qwest phone is dedicated for internet access and an occasional fax. I have been stuck on dial up because I am about 1000 feet to far away from Qwest's DSL equipment. These calls have not been made yet I continue to be charged for them. The last time I called Qwest to dispute the charges, I was basically told I was lying.

I have used Qwest as my internet service provider for the past 2.5 years, and have had problems from the start. I am FINALLY out of my two year contract, but have been keeping them as my ISP for a few more months, until we move. Two weeks ago, my internet stopped working. I called Qwest Technical Support, and was on the phone with a representative for 45 minutes. She ran through troubleshooting, and was not able to fix the problem. She said that she would have to send a technician out the next day. I said that was fine, and my fiance would be home during that time. End of conversation.

The next day, the Qwest technician came to the house, and told my fiance that he could not find a problem. The next day, the internet came back on, and we haven't had a problem since...until the bill came. I was charged an extra $112 for the technician to come to the house! We called Qwest customer support and spoke to a representative. She said that they had informed us of the charge (which they hadn't), and that the problem was in our house.

The technician had said that nothing was wrong... so we now have to pay because he couldn't find anything? We asked to speak with a manager. She said that we owe that money, and there is nothing we can do. She refused to let us speak with anyone else at this point. Why should I pay for a technician to come out when I wasn't informed of the charge, and he never found a problem in my house? I currently owe Qwest this money. If I do not pay, they will send it to collections. I am in Escrow on my first home, and I cannot have my credit score affected.

I paid my bill over the phone and the representative billed me for $688.01 instead of the $215.-- that I owed. DirecTv had erroneously billed, but had conferred with a Qwest rep over the phone concerning the correct amount. When I paid bill over the phone, the Qwest rep understood and quoted me the amount I was supposed to be billed, but billed my checking account for the $688.01 anyway. The "escalations" department made arrangements with my bank to fill out the necessary forms to correct the situation and said they would pay the NSF fees at first, but a few days later, said they needed me get the information from my bank and send it to them. When I call and try to talk to Fred, the supervisor from the "escalations" department, I'm told no such department exists and forwarded to yet, another person.

I had one bill from Qwest for internet, cable and telephone service. I ran past due in July I paid $445 to bring the account current and have my services turned on. Everything was turned back on no problem. I paid my bill In August $133 thinking its for internet cable and phone. I did not receive any calls from Qwest or Direct TV regarding cancellation of cable. I received a bill from Direct TV for $180 cancellation fee called to find out why and advised the representative that my cable is on and my bill is through Qwest the representative informed me that is a mistake and they will credit my account and I will no longer receive any bills from Direct TV and I have not receive any bills. Today I check online to pay my bill through Qwest its only $85 I went on to Direct TV as well to find out why some programs were not coming in only to find a bill for $209 past due. Qwest informed them I no longer have service and now all my bills are thru Direct TV. Qwest admitted that it was their mistake that the bill wasn't combined but its going to take at least 2 months before its fixed. Now I know I owe but this was such a shock to me and its unfair that the communication of both these companies were weak and failed to communicate with me.

So the closing of my account only stopped me from being able to change my billing options yet they continue to bill. So far $160.00 and alot of stress. I have canceled my credit card to stop them from billing. I am sure I am not the only person they are doing this to.

My complaint is about the complete disconnect between Qwest's Customer Service, Billing Department, and whomever is responsible for their AutoPay. I've had Qwest for 2 years and was happy with them for a year and a half. Then, I made the mistake of switching to AutoPay. Right from the beginning, I had problems. Each month, the fee of 39.99 that I paid for wireless services would be deducted from my checking account at the beginning of the month. No problem.

THEN at the middle of the month, I would get a bill from Qwest after they had already been paid from my account. This bill would always detail random charges from MSN and would come to 55.11. Each month, I would have to call Qwest, spend about 30 minutes on the phone, and have them remove the charges.

They always admitted the charges were not correct and stopped my account from being charged again for no reason. This was good. But, still, it was annoying to have to waste time doing this each month, have the person tell me the problem would never happen again, and then lo and behold it would happen the next month and I would be calling again.

Since I didn't get charged, I put up with the inconvenience. Here's where the real problems with autopay began...I moved. To Southern California. There's no Qwest there (thank God). I terminated my wireless service in June, making sure that my last autopayment would be 39.99 for the service I received from June 22 (the day I canceled) to July 22. The man I spoke with ASSURED me there would be no other charges. I bought my modem. I always paid my bill. There was no termination fee. He told me all these things and, after I told him about my monthly trouble with autopay, he told me he would make sure I would only be charged the 39.99.

Well, July comes around, they auto-deduct the 39.99 like they are supposed to, and I assume I'm done with Qwest. My internet stops working on July 22 exactly, and I'm pretty pleased that it seems like they were true to their word. Then, on August 15th, I received a bill from Qwest stating I owe 55.11 again. The bill is dated August 3, but I have mail forwarding from Seattle so it took that long to reach me.

I call Qwest that day, am completely polite, explain my situation, and the lady I spoke with assures me that the charges are a "mixup" and "because your account has been closed, the charges could not go through." I told her about my problems with autopay the last four months, and she assures me that I do not owe anything, the error is from Qwest Billing, and she will see to it nothing gets deducted from my account.

Then, on August 18th, Qwest tries to grab 26.50 from my old Seattle bank account, which I had kept open with about .50 before I decided what to do with it. My bank rejects Qwest's attempt because I have insufficient funds. Then, my bank charges me a 25.00 overdraft fee. I call Qwest the next day furious. I demand they put the 25.00 back into my account. They tell me they cannot do that, but admit that it is their error. They tell me that after an account closes, sometimes it takes a while for billing to catch up, and that 26.50 would eventually be credited back to my account. But not today, when I need to bring my account back to positive.

I get put on hold. A lot. No one seems to be able to help me. Then, a nice male Qwest rep agrees to conference with my bank in Seattle, my bank tells me that they cannot refund the $25 fee because it was not a bank error. Fair enough. Qwest tells me they cannot credit back the account until it clears in billing, which may take weeks, even though it is MY MONEY Qwest essentially STOLE from my account, by making an unauthorized transaction because of their error, weeks after I had canceled service with them.

We hang up with my bank. I demand to talk to a superior. At this point, I've been on the phone with Qwest for 50 minutes. I wait some more. Even though this is Qwest's error and I have been civil and understanding, the supervisor I speak with is very rude and acts like I am wrong. She reiterates that there is no way to credit back the account today, then tells me that since Qwest's first attempt did not go through, the autopay will try to go through again tomorrow.

She is powerless to stop this. I need to take it up with the autopay robot. For my troubles, she finally (begrudgingly) agrees to mail me a check from Qwest for the 26.50. Then, I can close out my bank account today to prevent Qwest's autopay robot from trying to take even more money from me that I DON'T ACTUALLY OWE. The only problem with mailing the check is that it will take an extra 2 weeks or so to reach me, because it will go to my old Seattle address and then be forwarded.

There is no way, despite talking to several different Qwest departments, to have the check sent to my new Long Beach address to speed up this process, because I have closed my account and "am no longer a customer." HA! Again, Qwest employees are at the mercy of software they apparently cannot change or control.

So I have to go to a shared branch that recognizes my bank down in Southern California, pay the 25.00 I owe because of Qwest to settle the account, close the account so Qwest can't grab more, and open another one. A week later, I got a letter from Qwest saying they would be crediting the $26.50 back to the account...that I closed. I called Qwest and the woman I spoke to assured me there would be a check arriving for the same amount. I am STILL waiting for this check. It's been over 3 weeks.

I signed up for Qwest home phone and internet service, after two days of fighting with tech support and getting the run around I canceled the service because I was having configuration challenges. Qwest tells me that nothing was wrong with their service it was completely my fault, so they sent me a bill for $87.39, after customer service told me when I canceled that there would be no bill that it would be a complete wash. Now, they do not want to honor this promise and I am paying $87.39 for services that I never used at all!!

I have signed up for Qwest unlimited long distance at a set fee each month. On this months bill (jul-aug) Qwest has added an additional 55.12 charge to my bill under the Ok high cost surcharge fund. This a fee that Qwest aggreed to pay the local phone company for allowing access to the existing phone lines. In the past Qwest has always paid this bill but after the fee was raised back in Sept 2008 by the Ok Corp Commission Qwest has now decided to make the consumer pay for this bill.

This is a contract agreed upon by Qwest and the local phone company this is not part of my contract and I am not responsible for paying Qwests bills. On Aug 7th 2009 around 12 noon Ann Anderson from Qwest Corp office in Denver contacted me and very rudely told me that the charges are validated and will not be adjusted and my only option is to not pay my bill.

there was a third party company that charged me for unsigned service. the illegal part is that the charge was hidden in the qwest monthly bill. when i called qwest, they only give me a number to call that company. people from qwest told me they did not know anything about the charge. How come a large company will allow third party to charge their costumer without being informed?

On May 11th, 2009, I called to have Qwest to resolve my phone bill that I already paid. Qwest had withdrawn from my account already and still keep sending me the bill. I called and a Qwest customer service picked up the called and he took care it. He asked me who is my Internet service. I told him that Comcast is. He asked me how much I paid. I told him $58/month. He offers me that if I switch to Qwest, he will give me $24.99/month and $100.00 bonus for switching to Qwest and will send the modem for me with no charge (is mine to keep). I told him did you say $24.99/month? He said yes.

I accepted his offer and he sold the service to me. I received the order and everything was connected. When I got the bill and it was $126.43. I called Qwest and a lady picked up. I demanding to talk to the guy who sold the service to me and she denied. She hanged up on me. I called again and a gentleman picked up. I demand to talk to the guy and he said he can't but would like to transfer me to the Loyalty department to handle it. I got transferred and a gentleman picked up. He told me that Qwest couldnt offer me $24.99/month. But he can give me $35.99/month. I told him, I need the service that the guy sold to me. If you can't give it to me than, you have misrepresented me with your services. He said he couldnt.

I told him that I want the service terminated and I will not responsible for Qwest misrepresentation. Qwest sold it to me and turn around and gave me different service. He terminated the service and now Qwest is sending a bill for early termination of $294.58. Qwest had damaged my personal business and time with lied and cheats. If Qwest did not swallow Qwest's mistake and continue to cause problem like this. I will terminate my phone with Qwest and will seek legal action against the damage that Qwest caused.

I am in a battle with Qwest right at this moment. When I opened the account three months ago I was told I would be given a promotional rate on my internet of 17.99 for the first three month. I receive my first bill and have been over charged so I call customer service. I am told by a representative that the promotion I was offered was no longer available, so I was offered 24.99 for one full year. I agreed thinking that this would be a better deal anyway.

I receive my second bill and I have been over charged. I call customer service and speak to a representative and he says he has taken care of it and I will be receiving the promised rate for one year. I go to pay my bill over the phone a week later and its back to being over charged because now they say I cannot get that rate because I do not have a home phone through them. The customer service is completely pitiful and if they think that I am going to pay anymore they can think again. So basically they have tried to change my promotional rate three times now with the last offer being 35.99. How can they do this?

Signed up for Qwest 7 mbps. Sales person told me free modem, but they charged me $70. Lots of problems getting correct DSL filters that were supposed to be free but cost me $10. Speed never got over 6 mbps.

Got a letter saying free long distance for 6 months. Signed up and got a $5 bill to connect. I decided that was enough and switched the phone, internet, and long distance to Comcast. Called May 12, day after transfer, to confirm disconnect and was assured credit would be coming. June 1 bill came for $106. Called to see what happened and learned internet had not been disconnected. They'd do it retroactively and I'd get a check by June 24. June 15 bill came for another $10 for that "free" long distance. Called today and was told that they think I'm wrong but because I'm a 40+ year customer they will refund the last two bills and I'll get the check in 30 days.

I wish I had taken the right to charge my credit card away from them before I disconnected service. At least then I would be in control.

I keep getting charged for 8.43 extra each month on my phone bill. So each month I have to go to the phone number given to me by Qwest(my phone provider) and request it is taken off each month. But the next month is is again on my phone bill. I have called them repeatly and it continues these charges were not authorized and I can't believe they are legal. I have to spend 30 min. or more on the phone each month to get this taken care of and it still happens again.

Despite numerous attempts to find out the status of my bill and why I owed after cancelling, QWEST has refused to answer my correspondence. This has been going on since February- they have now turned us over to collections over a $33 bill!! I have not heard anything in response to the five letters I have sent. Do they respond to letters?

I signed up for Qwest business DSL under a 20% discount for signing a 3 year agreement. This took my bill for a 1.5mb connection from $60 to $49.75/mo. A few months in, I got a flyer included with my bill touting Qwest's all new business fiber optic service for 7-20mb. The 7mb connection had a special for only $19.99/mo for the first 2 months. I called in and signed up.

Today I got my bill for my first month of service under the new order. It is for over $80! I called in to Qwest customer service and was pretty upset. The woman put me on hold for 10 minutes only to come back and tell me that she talked to two separate departments and in fact the $19.99 rate is only good for new customers. I asked her why they would have included (and continued to include these past few months) a flyer indicating that price in the bill of a current customer. She claimed the flyer goes into every business customer's bill regardless of what service they have with Qwest on the chance that they don't have internet with them yet.

Shame on you Qwest for your deceptive marketing, false advertising, and unethical business practices. I am going to get started with another provider immediately.

Both customer service agents I talked to kept insisting that the terms of agreement were only 12 months even though I told them it was for 2 years. Sick and tired of calling every 3-4 months to correct my bill. Also dont want to continue using Qwest as internet provider and should be able to go back to my original 2 year contract that started in October of 2007.

I recently changed service providers away from Qwest.

Then got a final bill with a $200 extra charge on it for breaking a contract that was never agreed to. The young man that wrote that I did agree to it lied when he wrote that I did.

No wonder Qwest is loosing customers right and left.

Qwest advertises online a $30 for 12 month special for Unlimited Local and Long Distance. (Under Special Offers). I called to get this promo and they said it is not available in New Mexico. I scoured the online site as did my online rep from Qwest and neither of us could find mention of this New Mexico exclusion. But they still refused to give it to me. This is false advertising!

In October of 2008 my bill for phone and DSL was 40.01 as a promotional deal and I called them to find out how to get a price for life deal so my bill would not go up at the end of the promotion. I was told that if I locked into a 2 year price for life deal, it would stay at 40.01. In September 2008 my bill increased $3.00 per month plus several dollars for the change in plan one time fee.

In January 2009 I called to find out why my bill had increased and they told me it should not have and credited me for the Extra $3.00 per month and said they would fix it. I called again in March of 2009 and they credited me and said they would fix it. Each month since September 2008, my bill has been an extra $3.00 per month. I called them today (5/7/09) and they explained that there was a $13.00 promotion per month in October 2008 and that it was only a $10.00 promotion when I made the change for life but was not informed this and hence nothing can be done. I said had I known it would go up even 1 cent I would have canceled and since you have not lived up to what I was told can I cancel my service now since my DSL is as slow and dial-up anyway and they said it would be over $200 in early cancelation fee.

We disconnected our Qwest service to go to a cell phone only. We received an offer from Qwest after cancelling to reinstate our service with no reconnection fee and 3 months of service free. HOWEVER...the first bill was 72.82, for you guessed it--service installation charge and 1 month of service. Called and talked to a CS Rep. who told me I could ignore that bill and the credits would be on the next bill. I verified this and said, "So I can do absolutely nothing with this bill and the credits will be on the next bill." He said yes. Then a few weeks later, I received a disconnection notice if the 72.82 was not paid. Called and talked to someone with the Qwest office in Salt Lake City. She said she was crediting my account, and making permanent notes so this wouldn't happen again. Month 2's bill just arrived (remember this should be free service still). No...she did not credit everything from the initial bill, so there was an outstanding balance on that, plus month two service (which again should be free under this deal, which both Customer Service Representatives have said is the deal on our account). This is such a tremendous headache.

I called and ordered a bundled package. I told the salesman that I wanted their 7 MB dsl service along with Directv service. He quoted me for the 7 MB DSL $17.99 a month for the first 3 months and 36.99 a month after that forever with a 2 year agreement. I agreed. He then quoted me $39.99 a month for Directv with DVR. I agreed.

I get sent my install kit for the DSL and the DSL is not hooked up. They send a guy the next day and tells me that his work ticket shows that I am supposed to get only 3 MB dsl. Then he drops the bomb and tells me that the 7 MB DSL that I was promised is not even available in my neighborhood. I suppose the salesman should have told me that.

It took them a week to get me set up to 5 MB which was the top speed in my area. Meanwhile I am expected to pay the the price I was quoted for the 7 MB.

Then I get my 1st full bill from Qwest. $177.81. Hardly looks like $39.99 for Directv and $17.99 for DSL. So I call and the girl who I talk to says that there is something wrong with the bill. She puts me on hold then comes back and says it was right. She couldn't explain to me how it was right. I have made about 4 or 5 other calls since then and no one could explain this bill to me. I even had a guy promise to turn it over to their investigative team and that they would get back to me in 5 to 7 days. 2 weeks later no call. So I call up a final time to cancel and I am told that the $36.99 price was only good with bundles including home phone service. Salesman should have told me that too. He also told me that it usually takes 2 to 4 weeks for the investigative team to respond. I told him to cancel and now my bill went from $177.81 to $535.80. Most of that is the $200 early termination fee. This is a criminal enterprise and this should not be allowed to continue.

In Dec. 2008 I called to get phone/cable services in my new apartment. During that call I was quoted prices and decided that it was too expensive and decided not to go through with it. The operator offered to send me a gift card that would pay for the modem I needed, and was told that the monthly bill for phone/internet would be @$60 a month (plus an extra $4.00 for non publish). I agreed, and set up a time/day for installation. I was told that the first bill (with all fees) would arrive in Jan.2009. The day/time came ( First week of Dec. 2008) for the tech to show up. This person never came. I called 3 times that day and was told that they would send someone out the next day, and that no one needed to enter my apartment. Next day i left work early to be there.

Again, no show, so I called again and was told that the tech would need to enter. So the next day (3rd day) I took off from work to be there to let them in. A tech finally showed. Aparently the wires were crossed !Anyway, come the end of Jan, I got a phone message that I needed to call them IF I wanted my services continued. I called, and was told that I was 2 months behind on my bill! I never even got the FIRST bill. Turns out they sent the bill to the wrong address. A copy was sent out, but my services were shut off anyway. I got the copy of the bill 2 days after the shut off.

I called and raised cain. The bill was for over $300, and it was still January. I had to agree to pay the money to get my services back. I asked about the gift card I was promised to help pay for the modem. I was told TWICE that it was on the way. I never got it. The next bill(Feb. 2009) was sent to the wrong address again, and got a call as to why I hadn't paid it. I told them the correct address AGAIN, got a copy and noticed I was charged $96 with a reconnection fee. I called and asked to speak to a supervisor, and complained that I should not be held responsible for thier mistakes and I shouldn't have to pay the fees. And once again I asked about the gift card ($60) that I was promised. It never came.

I recieved a "Disconnect Notice" on March 18, 2009. To take effect March 26, 2009. They didn't do it. I had enough, so I called and said I wanted to cancel services, effective immediately. ( At this time my bill was for $94.19). I was told to wait for the final bill. The final bill came (finally to the correct address) dated March 31, 2009. It says I have a previous balance of $172.26 but my total due is $138.98. I still haven't paid it. Not once did my bill ever come close to what I was quoted during the initial set up call.

First, at my old address my Internet was not working for 3 weeks and they blame it on my computer. Second, I arranged for my service to be disconnected at the old address on 02/06/09 and they did not do it until I called on 02/13/09. I did not receive incoming calls in my home with the Qwest service and they blamed my units being defective. I called Qwest several times regarding my issues. The reps are never aware or helpful at all. They kept me on hold for hours and even hung up on me a few times waiting for them to correct their mistakes. I got fed up with them and asked to disconnect the service and the CSR advise me to put the order on hold after my computer get out of the shop. The CSR told me that they go back from the date of my complaint, which was the first day I got the service, and give a credit for the Internet.

I took the computer to the shop the next morning the computer people called to tell me that my computer is operational and had no viruses. He advised me not to use the Qwest CD to get onto the Internet. I did as I was advised and the Internet was working fine. I got my bill and inquired about my credit. I got three excuses 1) they don't have a record of me calling about my issues with Internet. 2)It takes 4 billing cycles for the credit to show 3) It will be on my next bill. I never got the credit.

On Feb 6, 2009 I called to have the service transferred to one address to another. I received a confirmation that my service would be active on Feb 18, 2009 at the new address. When I talked to the (CSR) she asked what date I wanted the service disconnected at the old address. I told her that day. She said that it would be on the following Monday. A friend called me at work on 02/13/09 asking me why I have return their call after the message the left on the phone. It was suppose to be disconnected. I called the number and it was working. I call Qwest and got all kinds of excuses again.

Finally the rep disconnected the service for the next day. I told the rep that I moved out the old address on 02/06/09 he kept stating that the disconnection was set for the 18th. Back and forward. The rep made me up set that I asked to speak to a supervisor. The supervisor apologized and told me that they credit me for all the days I did not have service. 02/06/09-02/18/09. On the 18th I heard a faint dial tone with static on the phone on 02/18/09. I did not think of it not ringing because the number was new. My mother was in town and a family emergency occurred at her hometown. Family and friends kept calling the house to get in touch with her. When I got home I called the number from my cell and realized that the service was not ringing in the house. I unplugged the cord less phone and put in a regular phone. The phone still did not ring.

I called the Qwest. The told me that a tech would be at the home between 8:00 am to 11:30 am. No one came or called my cell. I called Qwest and the recording said between 11:30 and 8:00 pm. I asked to speak to a rep and ask why did they change the time for coming out. The CSR could not give me answer except that a Tech will be by before 2:00pm. 2:00p.m still no tech next time I called-they where on their way. By 9:00 pm No tech came by. I called again and the CSR told me that the tech check for a dial tone and said the service was working and left. The problem is my phone unit. I asked to speak to manager and I was told there wasn't one available and that I need to call back in the morning from 9:00 am to 6:00pm Monday-Friday and hung up on me.

Monday morning I called and I told the rep to disconnect my service today! She went on to ask how she could help me and apologize and try to sell me the direct TV and offer the Internet for free for one year. I told her I am not doing anything else with them. She even offered to transfer all my calls from house phone to my cell phone free of charge ok go over my minutes on my cell-I ask was they going to pay my cell phone bill she said no. She finally, agreed that I needed to be credited for the internet issues at the old address for 3 weeks without service, a credit for the transfer of service from the old address, not having service working properly at the new address and for the tech not visiting me as scheduled. She said she would get the credit processed and send me out a mailing label for the modem. I got COMCAST it cost a whole lot more but, the internet and phone service is working and tech came and visited me before the time they was scheduled. My computer and phone unit is working fine.

Qwest is refusing to credit my account for non-working service. Qwest has poor trouble shooting skills and do not honor agreements. They still havent sent me a label to return their equipment that is trying to bill me for. I missed calls regarding an emergency at my son and daughter schools during the snowstorm. My mother missed her call about her sick friend in the hospital. I was unable to contact my mother and kids during the storm. No one could generally get in touch with me either. They just sent me a bill for $168.00 for the time the serivce was not working and for the modem that they did not give me label for.

Have not recieved a bill for March

billing

I have discovered multiple directory assistance charges on my phone bill. In February 2009 I called Qwest to complain about charges and ask to have them removed. The operator told me there is nothing they can do and accused me of making all these directory assistance calls. For my January and February bills combined, I had an extra $23.25 (THAT'S 31 DIRECTORY ASSISTANCE CALLS THEY ARE CLAIMING I MADE!!!) charged in directory assistance fees. This is total bogus!...I never use directly assistance! I use the internet and my Blackberry to look up phone numbers so there is no reason for dialing 411 on my home phone.

Furthermore, I live alone and have not had ANY company at all in this time frame. There is absolutely no one else who could have possibly called directory assistance. So, I waited another billing cycle and low and behold when I checked my Qwest account online there are a bunch of directory assistance charges on my bill again! How irritating can this get!?!

I am not even offered details on the numbers I supposedly looked up with directory assistance. I am sure it is somewhere on someones database but they keep that hidden. I sure would like proof of what numbers they accuse me of having directory assistance look up. My question is: How many other people are being nickel and dimed like this? How many thousands of dollars is Qwest ripping off from their customers!?! Lets do the math. I have no idea how many residential phone customers Qwest has.

About Feb. 13 2009, I thought i'd change calbe providers, I chose Qwest over Cox Communcations. Qwest offered DirectTv services. I felt satillite would be better than cable. Within 24 hours, I called Qwest, and said I decided to Keep Cox's internet and phone services, so I cancelled Qwest phone and internet services, but I did keep the DircetTv services. Qwest said it would't be a problem, they said all they'd have too do, is put in a stop order, and transfer billing arangements. So Qwest 3 days later send out a tech. to install services, I turned him away! I recevied a bill Shortly after for services. They done nothing at all and want $76.00.

Shortly after they send another bill, billing date 2/16/09 for $31.15 more, for a total of $107.15 entitled closing statement. When i went online with DirectTv to check my bill, balance was $0.00 , so I called them, said they couldn't decuess my billing, because Qwest didn't transfer billing services! They are trying to collect services from me for DirectTv plus Extra fee's for services not rendered. Yet, online i see that Feb. 22 2009, DirectTv billed Qwest $67.98.

I called Qwest and asked them about the billing, they said they paid it, and if I send them $39.17 for the balance of the $107.15, that would be all I'd have to do. Well who gets stuck with the $67.98 ? Qwest dosen't deserve $ 39.17 they done nothing! And I feel, if and when DirectTv dose acttually start billing me, I beleive I'm going to be stuck with the $67.98 I'm not discontent with Having to pay the $67.98, but I am with paying Qwest $39.17 for nothing! I nee help PLEASE!

I'm on Disabillty, my income is limitted, DirectTV sendding me a bill for two,three or four months can hurt

We had five cell phones with Qwest for years. We were forced to leave Qwest and migrate elsewhere. When we migrated four of our cell phones to Verizon in January 2009, we were asked at that time if we wanted to get a fifth cell phone and I told the rep there that we wanted to cancel the fifth cell phone because it was not being used by anyone. I assumed Verizon and Qwest would communicate and the fifth cell phone would be deactivated at the same time the other four were migrated to Verizon from Qwest.

I had called Qwest in December and discussed with a rep at that time cancelling the fifth cell phone. He said to wait until we migrated the phones in January because we would not be charged a $200/phone deactivation fee at that time. We had also been informed by Qwest that we would no longer have wireless service from Qwest as of February 2009. We migrated our phones January 10, 2009, and at that time I informed Verizon that the fifth cell phone was to be cancelled. Our phone bill now reflects a $100+ charge for wireless services for January and for February 2009.

When speaking with several reps at Qwest, the most recent of which was Melanie, she informed me that her supervisor authorized a $60.00 credit for the two months of wireless service on the account because there was only one phone and not five phones in use at that time. She told me it was my responsibility to deactivate the fifth phone. I told her I was under the impression that it had been deactivated in January when we migrated the other four phones to Verizon and told Verizon we wanted the fifth phone cancelled. She told me that Verizon could not cancel the phone for us. I asked her how I was supposed to know that. I further told her that I thought it was illegal to charge for service in February when service did not exist in February. She told me service did exist then and I explained to her that we had been informed verbally and in writing that there would be no service effective February 2009.

I further told her that I was NEVER informed by Qwest or Verizon, either verbally or in writing that I would have to contact Qwest to have a fifth phone deactivated. I figured the two companies would communicate. I now sit with a bill that contains $200.00+ in wireless charges to Qwest in addition to hundreds of dollars in other wireless charges. Qwest should credit our account for charges incurred in January and February 2009. They will not.

We have been Qwest customers for 30 years and am now faced with not paying my bill in full and likely being sent to collection. Who can I get to help? I just want to be credited for the charges that should not have been incurred. One bright note is that the day before yesterday Qwest deactivated the fifth phone and did not charge a deactivation fee. I'm supposed to feel grateful about this? Please help. Thanks.

$200.00+ dollars in needless, illegal wireless charges for January and February 2009.

I got my phone bill charged for some long distance calls made to Zwiz on the begining of February that myself or my family did not make. I have been having this same problem for some time now and been trying to get the phone company to do something about it. Once even the police came to my house because somebody dial 911 from my house but at that time nobody was home and my house was locked.

The first time this happen I paid the $90 they charged me because I did not want my credit score to be damage. But now I don't have the money to pay the $500 that they are charging me and I do not know what to do.

I have always had trouble with Qwest and their billing. I have a landline, internet, and cell phone services with them. Now that they have merged with Verizon, it has really been a horrible mess. My first bill (bundled) was almost $1,000 so I call Qwest to see why and they were so rude and directed me to call Verizon to find out so I did. Once I called Verizon I find out that one of my lines (2 phones) had not been put on the plan I applied for so they charged me for all the texting and so forth. Verizon was very helpful and fixed the problem giving me credits due to the mistake. I was told to just wait for next bill and it will have all the credits. Next bill comes and it is over a $1,000 now so here I am again calling back to both places. Verizon tells me they are sending notes to Qwest stating that credits have been applied.

I then get an automated call from Qwest so I push the correct button to speak with a live representative (better off talking to machine)and I am talked to so rudely and talked to as if I am telling a lie and making the credits all up. This lady tells me she really is not wanting to hear what I have to say and more less to just pay the bill or my services will be terminated. I am very upset now so I wait and call back later that evening to speak with a supervisor. I talk to one and try once again explaining what had happened and what I was told......NOTHING. At that time I make arrangements to pay my home and internet services by that Friday (called on Monday). Rep tells me he has noted that credits are still pending and assures me that my services will not be terminated.

Thursday afternoon comes and ALL of my services are terminated. I am furious now so I call Verizon and they can't figure out why Qwest turned me off so they turn my cell phones back on. I call Qwest and they tried to explain to me how the contract works between them and Verizon so I ask if they can call Verizon and speak with them to clear this all up and they tell me NO! So here I am calling Verizon back and they say all Qwest needs to do is request their funds back thru their treasury dept. Now I call back to Qwest with this information and I ask to speak with another supervisor (as dumb as a box of rocks with an attitude) to explain what Verizon has told me to tell them so that they get paid. He tells me NO he is not calling Verizon and he is not requesting funds.

I am asking why can't he call and get this all cleared up and why is the customer doing all the communication when they have the contract. Then I go to ask why were my services terminated if I called in for an extension and was assured that it wouldn't be interrupted??? He says he sees that I called about credits but nothing on an extension. Poor communication within your company so why wouldn't there be poor communication with Verizon. The whole time they are telling me that the only communication Qwest has with Verizon are thru notes. After a conversation going nowhere and just rude customer service he appologizes for the poor communication within their company and to their customers, I ask for his supervisor. This dummy says he is going to have to give me a call back. Now I am hot! How????? All my communication is thru Qwest......emails, all phones. How was he going to call me back???

So here I am today (Friday) about to call and try again to get this resolved. This is a no win situation and they are crooks. How can our local exchange carrier be so unprofessional and what happened to the customer being right and going beyond to assist the customer? All I need/want them to do is communicate with Verizon (whom they have a contract with) to resolve this problem.

We were charge with Long distance even though we didn't order it and they had a cap on it. We were told that we would recive direct tv and that it would be around $90.00 with tax. We got our bill and it was $138. We were being chaged for installation fees even though they didn't install anything. And agian they charge us with long distance and features that we were never recieving. when we called to talk to them they would bounce us around from person to person. And when we would tell them who told us what they said that it didn't matter and we would have to eat that money and pay them.

Well now we're paying all that money pretty much for the features that we never recieved. And we have three kids and just bought a new house. That's money that could be used for something better.

I just received a letter from a collection agency stating that I owe Qwest a past due amount of $64.74 and they want to settle for half. I AM A CURRENT CUSTOMER of Qwest. I contacted Qwest, got shoved to 3 different people and the final person, named Jack, (that is all he would give me,), just told me to contact the agency. Said they don't have the account so they can't do anything. Then started in on his own collection tactics for my current bill which is NOT past due. Then he refused to put on a supervisor, put me on 5 minute hold about 4 times, then put me on hold at 6pm and then hung up.

If this letter is from a collection agency fishing for info to rip people off I am not going to call them just to have them dump on my credit which they probably already have. The account number showing is from my 1st number I had which I changed due to idiot wrong number calls. How can I be in collections if I am current with them? This Jack even refused to give me information so that I could contact corporate about this. He was rude, nasty and kept yelling at me to stop yelling when he was the one yelling, not me.

I want to file a suit...if anything to get this off my record, clear it off my credit if it is there and to hopefully make it public of their shoddy tactics and billing. We didn't even change addresses...just the number! I will be so glad when another phone service is available out here. Credit score affected.

My cell phone plan charges me for text messages, per message. I am getting text messages on a daily basis from both Qwest and Sprint with the only purpose is marketing, trying to sell me an additional service. Which I always decline. I have done much research and can find no way to let whoever should know that I do not want these text messages. A)I HAVE TO PAY FOR THEM, and B) If I want any extras I know how to use my phone to order. When I call customer service they all act like dummies and do not know what to tell me. I know its a small amount of $$ but I am a hard worker, watching my budget, and my cell is my privlege to use as I see fit. Thank you

It cost me$0.15 per text. Sometimes that has included me trying to text back asking to STOP. Also it cost me the time to take from work to read the message and the time it has taken me to try and solve this annoyance. It seems as if this service is part of the package I have so I cannot just accept no texting access of my phone. Why should I get charge for something I don't use or want?

I ordered a bundle package from Qwest that was with direct tv. I ordered the package that came with hd dvr and 3 month free hbo/starz/show. When they came to install they brought a standard receiver and when I told the technician it was the wrong one--it was supposed to be hd dvr -- he told me to just call within 24 hours and they would send someone out to switch it out.

When I called I was passed from one department to another and finally told that since the technician had activated under a standard receiver I couldn't get the hd dvr unless I paid another $100. It didn't matter that I had originally ordered a hd dvr. I told them to call technician who did the installation for me and who told me no problem--it would be switched out. I told them to cancel the order then as it was only 24 hours since activation.

They told me I would still be billed $450 for cancellation. This has been so frustrating. I have called and called to no avail. All they care about is their money--doesn't matter if they made the mistake. Qwest sent them an e-mail to try and sort it out also but that was ignored. They are the worst company I have ever dealt with! Is there any recourse?

my time, frustration and over 100 minutes phone time trying to resolve.

Qwest allowed ILD to charge a collect call to my Qwest bill, and will do nothing about it. To resolve I had to call ILD, where I was on hold, and told that it would take up to 3 billing periods before they could credit my account. Shame on Qwest for allowing such an obvious SCAM to take place.

In January of 2008 I had Internet service, direct tv and my home phone all bundled with Qwest. I got Cell phones and decided to cancel my home phone service with qwest and keep the direct tv and Internet service running. I called qwest. By some mistake they cancelled everything and I lost my TV, Internet and Phone Line. I tried for a couple of weeks and was only able to get the TV hooked back up with NO INTERNET and NO PHONE SERVICE but Qwest continued to charge me for internet and phone service.

After about 3 months of calling, they sent me to collections for the bills for services I never had. I ended up paying them because I did not want to ruin my credit but told them I did not want any service with them and to transfer my direct tv to direct tv and be billed through them. Another hurdle now was that the bill was in my fiancees name who is a truck driver and is rarely home. He has to call ever month to authorize me because the people on the phone never right it down. I have been trying since March of 2008 to get my bill back to Direct TV--now the last 3 months they have said I have a final bill and THEY KEEP SENDING ONE.

I am now paying them and direct tv and I can't afford it! And, I called again today as I have every month, more than once a month, and the customer service lady says she can't talk to me because I am not authorized. I told her I go through this every month for a year and Shawn always has to call, I asked her to look at the notes. She says because it is a final bill she can't. I really just want nothing to do with them, but they keep billing me for services and jerking me around on the phone. When I ask to speak to a manager they hang up or the manager hangs up and nobody keeps notes.

It is really the poorest company I have ever dealt with and I think after a year of paying them, and asking to be transferred back and keep getting final bills and paying both companies now I have had enough and need help from someone to get this to stop. Oh and I have mentioned that for a year I have had an account number that can not be accessed for the automated system or internet so even to pay I have to call and talk to someone everytime and get charged because they won't give me an account number that is accessible. It is a nightmare!

Time at work on the phone, time at home on the phone, the money that they charge for service I did not have, the stress they cause having to call every month to figure this out and then have reps refuse to help or hang up on me everytime.

I Changed to Vonage VOIP in November after my charges for phone, internet and long distance dramatically increased when my 2 yr service agreement with Qwest ended. My charges nearly doubled. They would not make adjustments unless I agreed to another 2 yr service agreement. After switching to Vonage they told me the stand alone charge for DSL would be $39.99 but if I wanted their new 7MBps service I could get it for $49.99 per month. I agreed to this upgrade, and after doing several speed tests it hs never come close to even 3MBps.

When I called to complain I was told that the 7MBps service was not available in our area. That I could get the 3MBps service but it would be $49.99 per month. I said I would prefer to go back to the 1.5 MBps service since that was the speeds I was getting currently anyway. They said I couldn't do that, that it would cost an additional service fee. I agreed to stay with the $49.99 plan. With mny current bill that I received today I havr been upgraded from the $49.99 plan to the Platinum plan at $59.99 with out my authorization and that to change it to the $49.99 plan I would have to sign up for the 2 yr sevice plan.

I am getting reemed here and the only way to challenge it in Colorad is to go through the Attorney Generals office who forwards the complaint to the BBB. I feel like this is the Fox watching the Henhouse scenario sense there is no regulation of Internet Providers in Colorado. I have gone from $29.99 a month to $59.99 a month for the same low quality 1.5MBps service. I have been lied to and given false information by Qwest who charges different fees and changes service each time I talk with them.

I am sick and tired of receiving Qwest bills for a $200 disconnection fee. I paid for an interrupted internet service for 2-1/2yrs, a non-working service for 3 months. As the consumer, how much more stress and financial abuse do we have to take from this provider? Please keep in mind, if a repair person is sent to your home to figure out what is wrong with your internet service, do not allow the 4-hr window as advised by a Qwest representative. Plan on calling in sick and missing an entire day of work, you can expect to wait for at least 6-hrs!

Qwest is obviously on a quest to rob the consumer. Qwest does guarantee loss of your money, plenty of emotional stress, and a lot of phone calls from collection service. Quest would be doing them selves a favor by hiring a 3-yr old as a customer service representative. At least you would have the opportunity to speak with an honest person!

I called Qwest in regards to the additional charges. The charges are new to my phone bill. I am not happy with the answer I received from the Qwest Rep. He stated to look on Page 4 of my Qwest bill and that will explain everything. I told him I will be disputing these charges. His reply was that the charges are FCC charges and they must be paid, and that he could not help me any further. I am in disagreement and unsatisfied with the reponse from him.

I stated if this charge is on a Qwest bill, he sure should know about it and how to handle the situation. He was rather rude and very unhelpful. I have been with Qwest for many years. On page 4 on my Qwest it states that ILD is an Enhanced Telecommunications Service, and, they also state the charges for the ILD portion of the bill is for non-telecommunications services and products, and that I do have a right to dispute these charges. It also states that the service provider's that bill these types of charges may employ other agencies to collect these charges, even if Qwest has previously adjusted them from your bill. UMMM rather socialistic. I called ILD to dispute the unrealistic charges and their mail box was conveniently full. This should be investigated ASAP.

I canceled my service with them the last week in March '08. I called them when I received a Bill for $73.56 for Apr13th-May12th service, service I had not nor would receive(I was using on-line billing.)It is customary for Qwest to expect prepayment for months of usage. I called a representative and was told the bill would soon be changed for my Final Bill and to ignore this one.

Two weeks later I received a bill for $200 for Qwest Broadband with MSFT which stated it was my last bill. I tried to look this terminology up on their website and could find nothing explaining this charge. I typed in cancellation thinking it might have to do with this. I only found a charge for early cancellation of Satellite Service which I did not have, and my disk had come with my duplex rental. I thought it might be an equipment charge, but I noticed they had already charged me for my equipment on my third bill.

The sales person when I agreed to the service had said nothing about either the equipment charge or an early cancellation charge after 6 months service. I also noticed they had not deducted for my Mar27th-Apr12th prepayment. I called Qwest again and spoke with a representative. I was told they would look into it and to expect a change in my bill. Two weeks later I received a bill for $252.75.

This time I was charged for the Apr13th-May12th amount, the unknown $200 amount, minus a discount for my prepaid Mar27th-Apr12th service. I called again asking why they were now charging me for Apr-May service. They said they would look again and send me a changed bill. The 3rd Final Bill which arrived by mail was for $231.56 and according to the statement was due May 2nd. This time I sent them a letter along with a check for $131.33 which was the amount I agreed to pay. I explained why in the letter and asked them once again to explain why they charged me for Apr-May service and to explain the $200 charge.

My check was cashed on May 2nd the same day I received a notice from them that my bill was being sent to collections on May 1st. I called and was told to ignore the collections notice. I waited 60 days for a reply. No answer and I was now shut out from my online billing account.

I was signed up without my authorization also. I just found it on my phone bill today. I had been charged for it last month also, but hadnt noticed the charges. I contacted ESBI (AKA SBO-online) and talked to a MaryGrace, ext. #142251, at their support line in the Philippeans. She said that she could only cancel my service. She told me that I had authorized their service by accepting an e-mail from Tag.com. She said that I had been sent an e-mail from them which I could use to cancel their service. I checked in my sent box and found that I had replied to their e-mail, I had forgotten about it.

I told them then that I hadnt signed up for their service and wanted them to remove my name from their system. She said that they hadnt received the e-mail. I asked her how she knew that and she said that she didnt have a record of it. I still have the sent e-mail. I tried to talk to her supervisor, but she said that her supervisor was in a meeting. I have asked her to have someone call me in the next 4 hours to have the charges removed and refunded.

I then called Qwest. The representative told me that she has received a lot of calls about that company. All that she was able to do was to remove the current charges from my bill. I would like to see a class action against ESBI and Quest both because Quest allows companies like this to bill without prior authorization.

Monthly charges of 15.25 on my telephone bill.

I am currently a Qwest customer using their mobil phone service. In Feb 2009 they will cease to exist and Verizon id taking over ther customers. I was told that I will have to choose a service plan with Verizon and sign a 2 year contract with them. If I fail to do so and choose a different service company they will charge me $200.00 termination fee from Qwest. I do not understand this. If Qwest mobil phone service is ceasing operation, thereby terminating my contract with them, why am I subject to a $200.00 termination fee if I fail to transfer my service to the company taking over there customer base?

In Sept. I vacated my apartment and had all services disconnected and paid all my bills. I paid my last bill and disconnected my phone and had the person estimate what my bill would be for a few days and included that in my final payment. When I returned briefly I had a bill of just a few dollars. I left the area again for more travelling.

When I returned on Nov. 26th and picked up my mail from a friend I discovered a bill of $81.23, bills for months after I had my service disconnected and the date for new charges of Nov. 29, 2008. This may show up on my credit record as late paymdents.

Too make a long, overdrawn and effortless, time consumed situation- for 5 months as short as possible...I moved basicly across the street and had to change from Cox to Qwest/Direct TV. It took weeks to get my phone in service due to verification errors with both companies. Direct TV offered a dicounted Choice promo plan and did not honor it due to miscommunication with an online rebate and still charged me for a reg high rate plan.

This month I find out from begging move in they created two accounts for me and one was outstanding and sent it to a collection agency. It was all on their error and I still have to reap the repercusion. No superior customer service anymore. I live on a fixed income and have been in overdraft since my move. Nitemare Companies!

Out of nowhere my Qwest bill incresed by 15.25 with a charge for SBO Survival Kit. The rep from Qwest has credited my account twice now. These are unauthorized charges. Last month I was given a phone #. I called at all hours of the day and night only to get a busy signal. I am retired on disability and live on a fixed income and never signed up for any thing on the internet.

I was switching service from cox cable to qwest/direct tv. The package they offered was said to be $69 dollars a month for the first 3 months, at that point the price would return to it's normal cycle. I was informed that the package included hbo, stars and showtime. I asked what the normal price would be after the initial offer expired and the response was between 108 - 115 dollars per month.

I am now being billed $159 a month. I was severely misled, considering that I had the same package with cox cable and paid $140 dollars per month, there would be absolutely no incentive for me switch to qwest if I was going to pay more for the 3 services, phone/internet/tv with qwest than I was with cox.

I had to purchase a modem for dsl, have a satellite dish mounted to my back yard. I'm losing 20 dollars every month I own the service, the intial months had extra charges to them resulting in a loss of $75 dollars initially. Now I'm being threated with a $270 cancellation fee for wanting to get out of a contract that was a complete lie, the terms of agreement were determined over the phone and I was told the bundle was 108-115 dollars per month, NOT $159 per month.

I used Qwest for phone service for a couple years over 3 years ago with numerous problems with their billing practices. I received over charges and random new charges the entire time I was with Qwest. I received a bill that said I owed them over $200.00 for my phone bill because I didnt pay the last 2 months. I sent them copies of reciepts and statements and the billing dept said they would fix it. Several months went by without my bill being fixed so I cancelled service. I continued for about 6 months tryig to get this resolved but was unsuccessful. They kept saying I didnt pay my bill but that was not true.

Long story short I paid the bill off and licked my wounds. After I paid the bill, I called Qwest 2 more times to make sure the bill was closed and they confirmed it was. Yesterday, I received a bill from Afni collection stating I owe Qwest $606.17. I havent been with Qwest in over 3 years and just out of the blue I get a bill!!! I moved about a year ago and never received a bill at my old address where I actually had the service and I never got a bill here at my new address until now. I am turning this over to my lawyers.

Qwest put me in collections and has lowered my credit rating while I am in the process of trying to buy a house.

On approximately September 11, 2008 I received a phone call from Qwest telemarketing promoting a special for DSL service. The gentleman explained to me that during this promotion I would receive DSL service (1.5 mps) for one year for the cost of $14.99 plus $5.00 for the modem lease per month. After that the service would be $34.99 per month and $5.00 for the modem lease if I did not buy the modem. This sounded good to me so I asked the gentleman 3 times if there are any other hidden fees or requirements. He told me no except for the $9.99 installation charge. Since there was a 30 day satisfaction guarantee, I agreed to try the DSL service.

It was installed on September 19th. The high speed service was great and we really enjoyed the faster speeds. Imagine my surprise when I received my bill on October 13th and my charges were $44.99 with a $10.00 promotional discount instead of the aforementioned $14.99. I promptly called customer service and talked with Amy. I explained the offer that was extended to me. She told me that I could only get the $14.99 price if I agreed to upgrade to at least 3 additional features on my existing phone service for an additional cost of $12.00 per month and that in order to get the $34.99 price for life, I would need to sign a two year agreement. Neither of these requirements were mentioned to me with the initial telemarketing call.

I told Amy that we really enjoyed the service and would keep it if she would honor the original offer. Amy told me that there was nothing that could be done without us upgrading, that she didn't have a button to override the requirement. I advised her that I wanted the service disconnected and to go back to my basic phone service. She was not interested at all with trying to retain me as a broadband customer. I told her that I am disappointed and upset with the deceptive business practices that Qwest is exhibiting and that I do not want any more telemarketing calls (either by phone or mail) from Qwest.

When I signed up for broadband service, I was quoted a price of $40 for the wireless modem. I received the first bill, and am being charged $100. They claim the price was misquoted by the service rep, but this is the deal I agreed to. They refuse to credit the overcharge, and say they will disconnect my service if I refuse to pay the extra $60.

My bill is not due until 10/30, but they have threatened to discontinue my service if I refuse to pay. I have an excellant credit rating, and I am afraid this will damage my score for what is their mistake.

I have rouge charges on my qwest phone bill, I am waiting to see, if I will recieve my check they said they would send me.They said charges were billed online, for long distance voice mail, which i dont even have long distance...

Received a $15.25 charge on my Qwest phone bill for SBO Online service from a company calling itself ESBI ETS that I never signed up for. Inquired with Qwest, representative stated that they could not remove the charges and that I must call ESBI ETS personally.

Called ESBI at the number above, Abigail stated that Noel had authorized the charges online. I said I don't know a Noel, and I did not sign up for SBO Online services. Abigail said a credit would be given to my account. When I informed her that I would be filing complaints with Consumer Affairs and the FTC, she requested I not file complaints.

$15.25 unauthorized charge. Will know by next bill if charge was credited as Abigail said it would be.

I phoned in to cancel my phone service and keep my internet. After being on hold for quite some time they (the agent) told me that I would get a final bill and it would be wrong so I would need to call back and straighten it out. Well the final bill was wrong by almost $200 so I ended up once again on hold for more than 25 min to fix a problem that was created by qwest not by me.

Is this the first time they've had to do this transaction? Or just the first time they've wasted my time with it. My stress and wasted time

My husband and I decided to change from a VOIP service to Qwest. I called Qwest and initially signed up for Home Choice Plus 2 line plan. We also got internet service with them. I was told that I could split the 10 features up between the 2 lines. From day one we had problaems so that I was calling them every day to address one issue or another. During one of the latter calls I was told that I could not split the options between the 2 lines and that I was being charged for all the options.

I asked what my options were at that point and was changed to 2 1-line home plus plans. Well, I just got my phone bill today and it is for $313.29. First, it has me on the 2-line home plus package for a total charge of $84.44 for 8/28 - 9/27. There are charges for $35.00 and $17.50 for line installation charges that I was not told about. $28.53 for line charge from 8/11 - 28 and then $20.61 for line charge from 8/12 - 8/28 - for the same line!

On the internet portion of the bill is a modem purchase charge of $40 I was not told about and a S&H advanced modem charge of $14.99.

I have spent hours on the phone with Qwest. The frustration that I feel is beyond explanation.

With all the times that I called I have gotten different answers and explinations each time, yet never once did any of those people tell me about the activation charges or purchases. I would like to cancel but my husband just bought new business cards that reflect our new numbers.

I am retired from Qwest and I have had service with them for over 40 years (US West and Mountain Bell)I decides to get their internet service when they offered a lifetime plan for 26 dollars per month. My billing has been a nightmare since then. They bill mr double then I get it strait a few months go by then they bill me double again. They say they are billing me a month in advance and catching me up, but they have done this 4 times. Plus when they do this cath up, I dont get the 26 dollar price I contracted for, they charge me 44 dollars.

I am retired and a cancer patient I do not need this stress. I am on a very fixed income and to have an 80 dollar bill come when you are expecting one for 28 is really bad. I cant just not pay it, it comes right out of my checking account.

I had service with Qwest that included phone, Direct Tv, broadband. I called April 10 to rqueste that my broadband be discontinued but was told that I had committed to a contract and that if I broke the contract that I would have to pay a 200.00 fee. I agreed to Pay and told them to discontinue all my services as of the 15th of April. I have spoken with several persons to close the account and send me a final bill as to the balance since payments had been made but not applied to my account they have turned the account over to collections stating that I owe but they can't send me a bill with the actuate balance, they are saying that I still have a balance of 211.00. They split the account into 2 accounts and left one account open and charged me for 2 months before closing it leaving a balance of 64.05.

the account is still in collections for 211.00

I have had Qwest Broadband with MSFT since 2003. Through the years Qwest has contacted me to upgrade, etc, with no explanation that I was locking into a new contract with a termination charge due to disconnecting early.

I disconnected two months early of two years since the most recent bundle and upgrade and got charged $200. Shameful. There's no loyalty to a customer who collectively has been with them for 17 years of Qwest/USWest service. Never again in my life will I use them. Never!

While moving to a temporary location was not desired, I get penalized when expenses are already great in the current economic climate.

I contacted QWest to add the Anonymous Call Rejection feature to my line, so I could prevent incoming calls from blocked callers. I initially dealt with them via their website chat feature,where I spoke with representative David H. He explained that this feature is free by either subscribing to Caller ID or Last Call Return. Since last call return was half the price, I went with that. Throughout the course of a very long- due to delays in his answering- chat, we determined it is available to me, how it works, and what the monthly fee would be and whether or not there was an installation charge. He assured me it would be working by 8 a.m the following day, and if not to contact the repair number.

I waited till mid afternoon the following day and when I tried to activate the feature on my line, I got a rapid busy signal, indicating it was not working. I called repair, as instructed, and a rather snippy woman there informed me the feature was not available to me, therefore nothing was broken for them to repair. I asked why a person in their Customer Service would sell me something unavailable and lie to me about it. her reply? They do that all the time! They get people to take services that aren't available and then those people think we can help them.

So I called back into Customer Service and I tried to summarize what happened. This women interrupted me and said It's not available with Last Call Return! She was very hostile. I said Listen- I am sitting here looking at YOUR WEBSITE where it specifically says it IS free with Last Call Return.... and before I could continue she interrupted again and said I don't really give a [expletive] what the website says! I then requested a supervisor and she said they are all in meetings all day! So I demanded to speak to whoever was in charge - and she hung up on me.

I was employed by Qwest back when it was USWest, and worked for them for 10 years. I have seen poor customer service firsthand and I know that quality enforcement is LAX! Not only was I employed there- my father retired from there and my families history - from my grandfather to grandmother, to greatgrandfather has been with the Bell System! If anyone should be a dyed in the wool fan- it is me! And yet, I think I am switching to another provider, because although I can accept mistakes and delays- rudeness and this level of ineptness and passing the buck is not what I deserve as a customer - and it is NOT what I provided when I was employed there.

After going on line to view my past month's billing and credits, I discovered that the forms were not available. According to their customer service, there is suppose to be 18 months of records available. I e-mailed the problem with no resolution. I called the customer service department which transferred me to credit department which said that it would have my papers available for me on Monday (it was Friday) and that someone would be able to fax them to me as soon as I called in for them.

Today (Monday) I call in and no one knows anything--and no one will send anything. A person who claimed to be a manager refused to even mail them out to me unless I approved a $5 a copy charge. I explained that I was not going to pay for something that was suppose to be provided for free on the internet. The entire crew at Qwest was rude and arrogant and kept telling me to be quiet and that they weren't going to talk to me until I stopped talking. When I stopped talking, no one said anything--as soon as I asked them to talk to another manager, they told me that I was interupting them again and that they were not going to talk to me any further.

How can you deal with people who can't even type a letter and are not authorized to act. Qwest has about the WORST customer service of any company I have EVER spoken to. I spoke to many creditors on Friday and I must say that all others were especially nice to me and very cooperative. I was able to obtain the information I needed (maybe not as fast as I'd like) in a very friendly, respectful manner that is totally lacking in the Qwest culture.

I may not be able to apply for special treatments due to this negligence. My husband and I are also seeking approval on a loan for a new home (closer to where I can receive treatments of choice).

I would not have realized I had unauthorized charges on my bill if two (2) companies had not billed me and the bill was so high. I spoke to my telephone carrier, Quest, and then to a woman in the Phillipines who neither assured me or satisfied my curiousity. I spent nearly an hour on the phone trying to straighten it out and then found this site. I told Quest I had decided not to pay the unauthorized charges and she made note. I came to a couple of conclusions. First, these bills created by companies conducting a scam to defraud should not be included on our telelphone bills.

Tacking them to our legitimate telephone bill gives them authenticity. People who do not check their bills will pay them and not realize they've been cheated. In this sense our telephone companies may be aiding and abetting a fradulent enterprise on the state level. This is criminal, not to add aggravating, and the legal departments of the individual phone companies should be put on notice. Further, on the federal level, I'm sure charges could and should be brought against these companies as they are gleaning our private information and using it to defraud us throughout the nation.

Finally, I read most of the complaints looking for similarities and found I had contacted Wal-Mart to order a DVD only two weeks before my billing surprise, and two others had a Wal-Mart connection. This is criminal activity folks. Shout until you're heard.

The problem began back in February 2008. I had been late with a wireless bill, which I was finally able to pay but not before my service was disconnected. On reporting my full payment, service was restored, but now was activated as a new account (but same wireless number). I recieved a credit, which was applied to subsequent billing.

Now, just this past month, I ran into some financial issues again and was unfortunately late with payment. I had a service interruption, and in contacting a Qwest representative immediatly was informed of the past due amount, which is reflected on my bill .Today I paid that amount (which was also reflected on my current billing) and reported it with the belief that that would restore my service (I was told this by two different Qwest representatives).

I was told today that I owed a deactivation fee of $200+dollars for the OLD account and serviceon the current account could not be restored until it was paid. In my contact with Qwest the past 2 weeks I was NEVER told of this effecting my reactivation, and it is not in fact reflected on my CURRENT billing. I take full responsibility for any monies I legitamately owe, it just seems like a very underhanded way to conduct business.

In frustration I called Qwest financial services today, and the representative even tried to get that 'deactivation' fee taken off (he considered it in his opinion to also be unecessary). But, they would not budge. Now, I have to cough up an ADDITIONAL $200, even though I have satisfied the past due amount that caused the interruption in the first place.

This is the number I use for business (I am self-employed). It has been a very rough summer in the first place (causing me to fall a little behind anyway), but this makes it more problematic for my students to contact me. Had I been informed that this would figure into my current account, it would be differnet. I am disgusted with Qwest, and I will also be filing a report with the Better Business Bureau. Thank you for your time!

Been over charge atleast since the last 10 mounth from Qwest Wireless for internet access do not even use the voice mail and they have used a 3rd billing from ESBI for residential email for a total charge of $234.55,,,, when I call them it was from 1 operator to as many of 6 differrent people to tell me they dont have to ask me if I deal with a 3rd party but will collect the charge with threath of cutting my phone line

you have to check your bill every mounth and waist a couple of hour each mounth to argue your bill,, the 3rd party ESBI dont even have a address just a phone number that tell you they cannot do anything about it, this is FRAUD FROM QWEST

LOST $234.55 WITH QWEST IN THE LAST 10 MOUNTHS

I been over charge atleast since the last 10 mounth from Qwest Wireless for internet access do not even use the voice mail and they have used a 3rd billing from ESBI for residential email for a total charge of $234.55, when I call them it was from 1 operator to as many of 6 differrent people to tell me they dont have to ask me if I deal with a 3rd party but will collect the charge with threath of cutting my phone line

never use the internet with a phone but they do charge you for it, you have to check your bill every mounth and waist a couple of hour each mounth to argue your bill,, the 3rd party ESBI dont even have a address just a phone number that tell you they cannot do anything about it, this is FRAUD FROM QWEST

LOST $234.55 WITH QWEST IN THE LAST 10 MOUNTHS

About 13 months ago, I signed up with Qwest for their Price for Life DSL at 26.99. Last month I was billed 39.99 for the service. After a lengthy phone conversation with the Service Rep, named Mike, he told me I had been entered as their 12-month promotional price.(why would it be promotional, if it was advertised as price for life?) He said he would credit my bill with the 13.00 dollar difference, change it to price for life status and entered copious notes into my file.

This month, I was charged 29.99 for the DSL service (their new price for life offer) After making another call to the Service Rep, Brad, I was told that they could no longer revert me to my original offer because their price for life is now 29.99. Apparently Price for Life means until Qwest decides to raise their prices! I will be canceling ALL of my services with QWEST!

They leave you on hold, forever, hoping you will hang up! Which I did! I have better things to do with my lunch hour than to be subjected to their customer service (Or lack of)

Deceptive practices led me to order services that resulted in a series of overcharges on my bill for services I did not order. Repeated, lenghty calls to both Qwest and DirecTv were fruitless. Just when I thought my account was up to date I would get new high charges, and have to start all over.

We live in a rural area just outside Tucson. We rely on sattelite T.V. and wire dial-up telecommunications. Last fall (2007), Qwest extended it's DSL service to our area. They offered a Bundle Service including Direct T.V., cell phone, DSL, and local phone for a reduced price. Our bill was to be Sattelite Televion: $49.99, Local phone: $6.88 (minimal usage, no long distance), Cell phone: $12.62 (no long distance, no Mexico useage, limit 30 minutes); DSL (w/ free AOL)$21.99. We were to receive a free DVD player, and rebates of $100.

We never received any DVD player, the rebate forms were to be obtained on their website, but none were over $50 (one per customer), and when we called about it, they sent us another form which was outdated. That wasn't a huge concern to us, but then Qwest began billing us for a usage package of 500 minutes a month, along with full charges for land phone, both to include sevice to Mexico (we have absolutely no need to call Mexico), for both my husband and I.

First, our billing jumped to $395.00, and we call C.S. (customer service) and they agreed it was a mistake, and we also called our credit card regarding the error, who also agreed it was in error. However, the billing continues to grow and every month we have to call and correct it, taking hours of our time and frustration. The bill continues to grow monthly, to over $800.00, and this month it is over $1000.00. Our credit card company took our complaint to investigate, and Qwest sent them their billing saying that we signed up for the big package (when we've signed nothing), and yet when one looks at our usage of phone time, we have never gone over 50 minutes of cell phone usage.

Whenever we would exceed the 30 minutes, we were to be charge by minute... we never have gone to 500 minutes as per the package they are charging us for. My DSL modem failed to work, I made 8 calls to the Phillipines (their Tech center) to techs that barely spoke English, and was put through unplugging, replugging, pinging, turning cables around, and nothing worked. On my nineth call, I finally made contact with a tech who knew what he was doing and he provided a Qwest owned password for my modem to start it up! Now it works, but I was without DSL service for a month. Of course they still charge me for that, too. Please help us.

My husband and I are seniors. We are raising three small grandsons, one of whom is disabled. My husband had just finished a course of cancer treatement when we stupidly bought into Qwest's promises of saving money on a bundle. My husband has gone throug a lot of stress with this and it is delaying his healing. I am fed up. I would like to just tell Qwest to get out of my life and I'm through with them. But we rely on our DSL for communication with family. I am researching other services. This has most probably damaged our once perfect credit.

We have been using Qwest services for about 3 years. Our billing due date has always been the 21st. Our trouble started when we moved and decided to cancel our home service since we really only used our cell phones. On March 18th I paid the last bill for our home account. The charges included $67.75 for our cell phones. We then received another bill that was for another $125.00 for our cell phones, due on April 6th. I called in on March 24th to ask why in the world we were being charged again for our cell phones and why our billing due date had changed. I was told it was becuse we moved. I explained that it was impossible for us to pay by the 6th of the month because of our rent being 2x as much as our previous apartment, and because of the way we get paid. I was told there was nothing they could do, and I go transferred to a nice lady to make payment arrangements. She was nice. I was at work and on the phone to her and my boss walked by and had to talk to me and she actually let me put her on hold.

The only thing was that she messed up. Instead of noting on my account that I was going to pay my bill by April 21st since I had just paid a bill on March 18th, she noted that I would pay my April billing by March 21st. OOPS! I found this out when I had to call in again on April 8th. Our serivice was cut off not even 3 weeks after we had paid almost $70.00 toward our cell phones. My boyfriend called in and he told me a lady was asking him how much he was going to pay and when so she could reactive our service. I was livid. I had just spent an hour on the phone with these people on March 24th to make sure this didn't happen, and by the way I was told I had to call in every month as soon as I got the bill to make payment arrangements since they could not change my due date back to the 21st and now our service is cut off!! I wonder if thats even legal?

While I was on the phone ready to make a complaint to the supervisor a gentlemen told me how I could save money by switching plans. I asked him about how much our bill would be, and he told me $98 with tax imagine my surprise when I opened the bill today (April 23rd) to see a total amount due of $125!! I called in again and I was told by a representative that there was an $18.00 pro-rated fee for changing my plan. I am planning on disputing this charge since that is not what I was told. I then told him I was fed up of calling qwest every month for something stupid and I wanted my due date changed back to the 21st. I asked him if he could tell me why it was changed to begin with. He told me that it had something to do with the pre-fix on the cell phone and maybe we could change the cell phone number so we could get our due date changed and transfered me to a wireless representative who denied that what the customer service represenative just told me was true and said he couldn't help me then transferred me to billing.

I was then told that yes, the billing due date had something to do with the pre-fix on the cell phone, but that there was no guarantee that the due date would be changed. I told her I wanted my due date to be changed back to the 21st or else I didn't want my service anymore. She told me that I could always pay early and why don't I go online to pay my bill. She told me that I could not pay on the 21st because thats much too long of time between payments. I was sooo mad. Because lady, I don't want to pay 3xs in just about one month for your crappy service!!! And besides that when we moved, your company deleted my internet account and now I can't find the stupid secret code thats supposedly on some letter I never got from you so I can't create a new one! I just simply said I am sorry you can not help me, I see that you do not value our business and I hung up. I don't know what I am going to do now. I don't want their service anymore, but I don't want to get stiffed with a bill for breaking my contract.

I canceled my business phone that also had DSL computer service. I order a residential DSL-only service. My bill had been around $67/month. By dropping service my bill rose to $126/month.

I have been on the phone with at least 8 people for 20-50 minutes each time. I wrote a letter. Part of the problem is they are charging me for MSN service ($49.99/mo) which I did not order and do not need. Once someone muttered that they were charging me for a second phone. Each person puts me on hold for 15-20 minutes to talk to their expert. Each time they say they will call back. No one calls back.

I am retired on a fixed income. I dropped my phone service to save money. Now I'm paying double for less service. I'm very frustrated.

We ordered internet service with Qwest after seeing an add on the internet and on TV about the bundle and save program and price for life. We found out that it is a come on, and it is false advertising. We were promised a free modem and a price for life with a two-year contract. When the bill arrived, we were charged for the modem; and the service cost per month was a lot higher than quoted over the phone. Speaking to 4 different people from Qwest, we were able to get the price of modem removed (maybe?), but the cost per month was still higher than quoted. Three people from Qwest were misrepresenting the cost of service just to get customers to sign. When asking to speak to a supervisor, we always get disconnected.

Now we are stuck with a higher than wanted internet bill for 2 years. We also feel that we cannot trust anything told to us by a Qwest representative again. We live on a fixed income, and this is just not fair to consumers.

I had home phone and cell phones and dsl with this company until december when i decided since i had cell phones I did not need a home phone and i canceled it this is when the trouble started. They said when a person cancels the home phone it creates problems in their system because the home phone is the anchor for their billing. I have had my service interrupted not for non payment for their errors, then they double charged my bank account for a payment.

they also signed me up for mobile broad band with a free aircard but when i received the aircard it would not fit my laptop so they told me i had a two year contract and if i wanted to use the service i was paying for i would need to purchase another wireless device for 80.00. now i have not received a bill for over a month and i have talked to them repeatedly and have been assured i owe nothing yet i keep receiving a collection notice. today when i talked to yet another rep she told me i was over my minutes because they had made a mistake and split my family plan into two single plans and that i would owe approx 480.00 plus tax on my next bill.

First I was sold a modem that was not compatible with my Mac computer even though it was the first question that I asked Jason. I was told this modem was mine at no charge though I actually was charged for it. I ordered my service (internet & phone) to start on move-in day 1/12/08, and Qwest started my service on 1/9/08. When I called to get this corrected on 1/11, I was told that I would have to wait for my first bill and request an adjustment. On the 12th when I could not get my internet services to work, I spent one hour and forty-seven minutes on the line with tech support and was finally told I should get a PC if I wanted to get the services to work. When I asked for the modem to be exchanged for one that was compatible with my Mac, I was told that the modem could only be exchanged for the same model model. When I pressed the tech agent, I was told that there was a modem that was compatible with the Mac; and it would be $125 or $129 and that I could exchange the one I had for it and pay the balance between that and the $59.95 I had paid for the modem. I told tech I had not paid for the modem, and that is when she informed me that I had.

At that point I told her I was returning the modem, would no longer require the service, and was given an RA number to send it back--which I did via UPS. I was also informed at this time by Nic Miller that because I was canceling within 30 days, I was due a total refund. After the modem was received by Qwest and my phone services were canceled on 1/18/08, Qwest dragged their feet and did not cancel my services until 1/23/08. I was told AGAIN that I would have to wait for the final billing before I could also protest this. After several phone calls to billing to recover my money, I was refunded $59.99 on 2/06/08; and then finally the balance of $45.00 was refunded to my account after another round of phone calls on 2/08/08. Around 2/23/08 I received a bill from Qwest which I didn't bother to open until about one week later because it was nothing of importance.

When I finally opened it on 2/29/08 I realized I was being sent to a collection agency for $34.11. I called Qwest and was told by Mary Waldo that I could ignore it, and it was probably just an oversight. I thanked her and thought I was finally free of Qwest until I got the latest bill. I promptly called them after speaking with the collection agency on 3/10/08, when I got home and saw the notice. The collection agency told me I'd have to call Qwest again which I did. After holding on for several minutes, my call was disconnected through no fault of mine, and when I called back their offices had just closed.

I was referred to a collection agency and received notice of a bill dated 2/18/08 for $79.11. I have spent close to 6 hours on the phone with these people trying to get this straightened out--but to no avail. Please Help.

Is this fair to you? Substandard Phone Service for the billing level. I have asked Qwest to please respond on many occasions regarding my phone service and billing. I live in a rural area where we see a Qwest truck almost on a daily basis due to the service being intermittent, crossed lines or disconnected by accident, this is all on a regular basis and this is true for our entire service area. So, by Qwest's own admission, our lines and level of service are inadequate so, my question is...why do I and all others in my area pay the same rates as everyone else that can have digital quality when we get 30 year old technology? Cable, hi speed internet etc. are all out of the question since the lines can't handle it, as a matter of fact it's a good day to see 33K connect on the modem or just a phone conversation without background noise. Does anyone else think this is unfair? Again, I will reiterate that Qwest readily admits our system is inadequate so why in the world am I stuck paying the same basic rate when I can't even come close to having the same basic quality?

I have Comcast land line service, internet service, and TV cable service. I also use sprint as my cell phone service. I was told by one of Qwests service sales representatives that I could save about $100.00 per month if I switch cell phone service, cable, internet and land line phone to Qwest. It seemed like a good idea since I am on disability and we are care-givers for my wife's parents. Two hours later after talking to my in-laws, I called up Qwest accounts and checked my account status and cost. I found out not only would I not save any money, but also I would be paying overall more than $60.00 per month by switching. I told the accounts department to stop everything and not to change my service. I called Comcast cable and told them my situation and told them the lie that the Qwest sales person sold me on and they assured me they would do all they could to prevent the problem. Still, because cell phones go through a third party. It was not so easy to stop the switching of cell phone service and the porting of my cell phone lines. The sales person for Qwest told me that my equipment would be no charge as long as I kept the service for 2 years. Upon checking my credit card that I had given Qwest they had already billed me a total of $460.00. I called American Express and that charge was removed. Now I am receiving a bill from Qwest for one of the lines I had with Sprint which I never used with Qwest. They are now threatening me to turn the account over to collections.

I am being billed $260.00 for services I had canceled the very day of ordering. I am stuck in their system.

I have been a QWEST customer for over 5 years. I had AT&T and someone convince me to change providers. Worst mistake I ever made. Now, it is clear that no one at Qwest reads these, because nothing has changed; they are still taking advantage of the consumer. When I opened this account I was never informed that I could buy extra warranty. I was painted a pretty picture just to get my money! So about a year ago one of my phones was stolen. I called the Spirit of Service (what a joke), was told, sorry....you need to buy a new phone for $200.00--you have no extended warranty. I had a big argument with someone at QWEST, but since I am only the consumer, I lost. So they billed me the $200.00, and I was told to purchase a warranty; I said okay. This phone just went dead, so I called them and was told that I have no warranty because it has been over a year. They want to charge me again $200.00. What is going on with this company? The person I spoke to today (1-21-2008) told me: sorry there is nothing they can do. The Spirit of Service came to mind....

Have a legal person look into all these complaints. I think Qwest should not be operating any more. They are taking advantage of the American consumer. I am $200.00 in the hole and stressed over incompetant people.

I re-married so asked for a simple change of name and phone number due to ex-boyfriend calls. With the first number I received a lot of calls late at night from wrong numbers; the second phone number was very static- ridden and could not understand the caller. I had also ordered the Broadband internet, but it was not faster than Comcast, and my husband was not happy with it. So I disconnected the phone service and internet service within less then a month of service.

This was in September. I continue to receive a statement with a broadband charge every month. I call them every month and spend hours on hold, and every one of them tells me it will be taken care of. Thank you for letting me share this with you. I feel helpless, frustrated and manipulated by a large company that takes advantage of good people who pay their bills on time.

I placed an order and they told me one price. They called to confirm price and it was another price (more), so I objected and told them what I was quoted and they corrected it. BThe bill came in the mail for twice the amount, $170.05. I called two different reps. Supposedly it is fixed, but Qwest still says I owe $170.05

This is my first month of service and I am being charged twice the amount I was told on the phone. I have spoken with 6 different representatives. I have lost hours of work.

This weekend my husband and I went to TN and when we called home to check about the family, I used the motel phone and put the call on my Visa check card, thinking it would be only a few dollars. Instead I was charged $15 connect fee and then I don't know HOW MUCH per minute. A total 15 minute call came to $44.36. I made 4 calls like this unknowing how much they charged. To me, this is robbery. There was nothing in the room to say how much the fees/costs were, they never told me when I called the 800 number to make the call. Then I tried to find a number or a way to contact them directly, and that is useless as well. In my opinion, Qwest are no better than thieves. I now have to pay them almost $200 for 4 phone calls that total not even an hour.

I moved to Breckenridge, Colorado and tried to purchase internet service through Qwest. Qwest told me that they needed a $120.00 deposit and I could western union the money at my local City Market and then call Qwest to confirm payment and they would turn on service. I paid the money, made the call, and they told me there was a balance of $600.00 charged under my social security number. Not my name or address, my ssn #. Qwest then told me that they wouldn't open an account until it was paid. I told them I wanted my $120.00 refunded and they said that was fine, I would receive a check in 3 weeks. That was on 9/16/07. I have called customer service several times and nobody will return my calls. I have spoken to supervisors and they say the check is in the mail. I also got John's direct office number and he has never answered or returned my calls (approx. 2 a day for 2 weeks).

Not only am I out $120.00, I have also been turned over to collections for $84.00 for my old Qwest service, which I can't pay until I get my $120.00.

They allowed BASIC ACCESS Communications to add an unauthorized charge of $7.99 per month to business' phone bill. They made no contact or announcement that the charge would be added and require you to contact them to credit it off the bill. We will not pay it.

Basic Access Communications started charging $7.99 per month on Qwest phone bill with no contact or authorization.

When you call them they say they will remove the charge. When asked to talk to a supervisor, you get a message assuring you will be contacted within 4 hours--and no call is returned.

I am not well off for money wife has medical problems as I do so every little bet helps and if they over charge someone me what do they do to others?

In the Fall of 2006 I ordered DSL from Qwest. About a week or two later I changed my mind and cancelled the DSL. I sent back the modem and Qwest confirmed that they received it. Now, come February 2007, I am still getting charged for the modem and the DSL line.

I have talked to 5 people regarding the billing and each person said they would straighten it out but I am still getting billed. Just recently they sent my account to a collection agency. The last Qwest representative I talked to said she would make sure I didn't get any more disconnect notices but I got one about 3 weeks after speaking with her.

We have been loyal Qwest customers for five years and have had the same calling plan. We re-signed for the same 2-year contract in April 2005, sometime between then and now Qwest changed our contracted plan without our knowledge or consent. Needless to say we went over our minutes and faced a $598.00 phone bill with a disconnect notice. We called to correct the problem as soon as we noticed that the overages were due to the calling plan being changed.

We spoke to a Qwest representative who acknowledged that the plan was changed but he didn't know why or how it happened. He assured us that we would be put on our original plan and be refunded the difference for as long as the change occurred. A week later, we received a credit for $198.00 which was only a third of the overages. We then spoke to several representatives who refused to send us paper copies of our billing history and also refused to honor the calling plan we contracted into.

We had to change our phone company which costs $400.00 to start new; the rest is unknown but the last three months of billing show an amount of $400.00 that we overpaid. Considering they are withholding our statements it could have happened for months without our knowledge since we have been paying electronically and receiving paperless billing.

Purchased bundle package in Nov. 2005 and have to call about billing every month. Double charge for DirecTV, Nov.,Mar. and again on June statement. Called and nothing resolved. Becky transferred me to DirecTV and they say I only owe one month & can't change Qwest billing, transferred back to Qwest and they say I owe 2 months and they won't remove it. I pay my Qwest bill in full every month and have been billed a month in advance (which is why they say I owe this) twice already and they want me to pay it again. As I explained I am on Social Security and the reason I chose the Bundle package was so I would know what I would be paying each month to budget. I am at a loss as to what to do. Barbara Marchando

None yet but I'm sure they will turn off at least my DirecTV because I deducted one month when making June payment.

Qwest was, without us having ordered it, for one month our long distance provider. A bill that is usually about $20 was $134.56. I paid that bill on 1/20/06. Nevertheless we ahve a collection agency calling us. I prooved to both Qwest and the collector now 7 times via fax that I have paid that bill. Qwest ackonowledges that this money (and an overpayment) is there, it was just booked to an old CLOSED account and stayed there (they did not bother to inform us that there was a closed account with a credit)and the other account went to collections. Qwest actually acknowledges that they owe us something like $62. Now we have a lawyer calling us.

We never had any collections. We have negative consequences in our credit report beside the fact that it is nerve wrecking to get these calls and not being able to end it.

I bundled services to include home phone service,dsl internet and Directv.I never received the internet service,but am still being charged.I was not informed that by bundling service, my home phone service would increase by about $10 and that there is a Billing Resource addition of $14.95.Qwest claims I owe them $170, which I did not pay,because I have never recieved the internet service, and I do not know what billing resource is. None of the representative can or will give me an address to send copies of the corrected bills with payment history to resolve this issue. Qwest claims that the $170 is for Directv, but this is only so they can keep the money and not pay Directv for services during the time it was bundled under Qwest. Bundling services does NOT save the consumer any money. They claim to have saved me $10 per month, but between the raise in my home phone service cost and the Billing resource, it actually costs over twice the claimed savings, besides the fact that they still charge me for internet service I have NEVER received!!

I have been diligent about paying my bills to get my credit rating back up. If this goes to collections, it will be an unwarranted scar on my credit.

I signed up for the bundled service after being told that my phone bill each month for home phone service, dsl, direct tv and long distance would only be 100.00 dollars a month. My first bill was 354.00 and my second bill was 289.00. Not one of my bills have been even close to one hundred dollars but all over two hundred. When I call I can never find anyone to help me figure out the problem. I have called every month and spend about 2-3 hours on the phone only tho get nothing accomplished. My parents have the same problem with their phone bills.

I signed up for long distance service with Qwest even though I never foresaw using it simply because they had a plan with no monthly fee and 5 cents a minute up to a $20 maximum every month. Shortly after I signed up, they sent me a notice that they were going to start charging $2.99/mo for this service. I was annoyed and planned on canceling, but never actually got around to it (by not immediately canceling, I acknowledge that I implicitly agreed to pay $2.99/mo for long distance I wasn't using).

A few more months went by and then I got a notice from Qwest that they were raising the rate again to $4.99/mo. I decided that I was definitely not going to pay $5/mo for a service I don't use. Within 3 or 4 days of receiving that notice, I called Qwest to request that they cancel my long distance service and after sitting through the whole procedure, I was notified that I would be charged a $5 cancellation fee. I called back and explained to the customer service rep that I had never even implicitly agreed to long distance service at $4.99/mo and therefore a cancellation fee is completely bogus. She adamantly disagreed and said that every long distance carrier does this, etc.

Finally, when I threatened to do whatever necessary to resolve this, including filing a complaint with the FCC and getting a lawyer, she relunctantly backed down and said that IF I called back after I get my bill, they'll most likely reverse the cancellation fee just to be nice and just this once. Now... I understand raising rates on services. I also understand charging a cancellation fee if that was the agreement from the start. But it seems like it ought to be illegal to charge a cancellation fee for me not agreeing to continue service at a higher rate than I originally agreed to. If it's ok for them hike the rate by $2 and then charge me $5 for not agreeing to continue the service, then why couldn't they hike the rate by $200/mo and then charge me a $1000 cancellation fee if I want out?

I have been notified that I will incur financial damage of $5. While not a significant amount, I believe the principle is significant.

Qwest has never been great with billing. Everytime I sign-up for something or change it they screw with the bill for months before somebody fixes it correctly. I just signed-up for DSL and found out that what they advertised and what they said was going to happen came no where near to the truth. I was quoted 29.99/month and free modem rental with my qualifying home package. The Customer service rep I chatted with online and the guy I called both said my basic line with caller-id worked fine as a qualifying package. I didn't sign-up until I found out for sure.

After I got hooked-up and dumped cable I recieved my first bill which looked nothing like my verified sign-up page. I was charged another 5$ for not being a quailfying plan and I was also charged for the modem that was supposed to be free rental for the same reason. When I called to get it corrected Qwest reps told me I was out of luck unless I wanted to change to a more expensive plan that qualified. I tried that plan before and it took over 6 months to get the bill straightened out. No Thank You. I feel bad for getting screwed but even worse for telling other people about the deal they could get. Please don't give Qwest any more money.

I was charged more money than advertised. I had to go through hassle of stopping previous service and restarting it after I cancelled DSL. I was charged for shipping on Modem that was part of bundle. $$$$ lots of it.

For the last 2 billings Qwest has charged me for services I did not use. Luckily I could prove that no one was home at the times they tried to charge me for and they removed the charges. How many people don't check their bills? I had them put a block on pay for services. Today they called me and told me the services I hafd asked for were now available?

I sent a certified letter to the CEO regarding billing problems Qwest created. The regulatory anlayst mailed me their internal accounting statement, which proved my point (that they were over-billing and not posting correctly). I have emailed her twice. She responded the first time, but after I told her that the statement she mailed me doesn't reflect the two payments I had made, she has not communicated back with me.

While on a call with a internal Qwest accounting person earlier this year, some information leaked out on what could turn out to be a major design flaw in their billing system. I am a professional software tester and Quality Assurance Analyst and can see how my problem could result in millions of dollars (or tens of million) when multiplied across Qwest's customer base. After I terminated my service with Qwest in July 2005 (with Qwest's even sending me a $2.62 refund check), then on Oct 3, 2005 - out of the blue - a collection agency notice appears in my mailbox. Not only is this notice bogus, but Qwest made no effort to contact me - and remember, they just refunded me!

While the billing problem is a small amount, it has taken a lot of my personal time. I have let Qwest know that I plan on billing them at $75/hour for my research. This has affected my work, my cell phone charges and general health (I can't get as much rest as I need).

I signed up the best bundle service this company has and I ordered 2 wireless phones for my daughter & her husband to use. We were informed that our home-cell 1 & cell 2, cell 1-cell 2, cell 1&2 - home calls would be free & that the cellular service plan minutes would not be deducted from the account, turns out that was a lie and now we have an extremely high cell phone bill for the wireless services. I have not called the company to complain yet but just thought I'd let everyone else out there know that watch out with Qwest Wireless if you don't already know, make sure your account is noted by the rep about your services and the exact details of the contract because if you don't they'll get you with hidden fees.

Now I am in the hole and it is going to take me quite some time to get out.

My phone service is going to be terminated and Qwest will not work out a payment arrangement with me, even though I was told I have a good payment record. I will lose a lot of business opportunities as well as my son has the need of the internet for his school work. He is an honor student in 9th grade and we cannot do without our phone. I am expected to pay a bill I do not owe and I am extremely upset as my children who are 10 and 14 need a phone as do I. I just need an extension and Qwest will not give me one.

I called Sprint back, they checked and said they sent a refund to Qwest but it was returned because my account was closed with Qwest. So because Qwest are inept and cannot except a valid payment they refered it to collections. I have paid the collection ($49.15) to hopefully stop it going on my credit report, Sprint said they would try and send me a check. Qwest don't even have a complaints dept.

Since then I have received two bills for $193.00 a week a part last part of April, first week in May. Yesterday I got a call from a collection agency demanding payment of $74.00 for Qwest. When I return to Utah in June, I will penalized for being delinquent on this bill and I will have to pay a deposit for continued service.

I then received my April 1st 2002 phone bill and there was a charge on the bill of $2.00 that showed up in the section "Optional Services" -- this is a charge that is a monthly charge. The name of the charge is "Toll restriction services Individual & key lines." When I called to inquire about what this is the representative stated that this is a charge that will be charged every month in leau of choosing to pay the deposit for access to a long distance line. I was apalled. Not only have I been denied acess to a long distance line, I am being charged for them blocking the account EVERY MONTH!

Qwest recently took over the previous telephone provider, named US West, and began changing the charges for many of its services, including some that were expected and others that were total surprises. First, they sent out a letter to notify the customers of rate increases, which not only took effect the following month, but they also charged retroactively for the previous time that Qwest had been the service provider.

Then, after never having paid for a particular directory assistance number - (602) 555-1212 - they charged me for a huge quantity of these calls last month. This was totally without warning. I could not find any listing for that particular number in reference to charges being incurred for its use, nor could the customer service representative direct me to such information. Additionally, I had previously paid a special surcharge to block all additional charges from my phoneline (to avoid this type of situation), and I still have this huge bill.

I know that I incurred at least $15 in charges for the directory assistance calls, but the other amounts probably add up to at least anoth $10 or so. I have also called the phone company twice, yielding no results other than waiting on hold for long periods of time. I made one call to the state's corporation commission which was never returned. I am disgusted with the amount of abuse that these guys are allowed to commit without penalties.

Actually Qwest is US West. Same company, different name. Oh, and there are plenty of new charges too, now that local telephone service is largely deregulated.