Planetfone

I rented a phone from this company for my trip to Tanzania. My husband only called me once a day for a few minutes, but Planetfone charged me over $525. Turns out, they "accidentally" added a bunch of charges that they shouldn't have, so they credited me back for some of it. However, there were numerous 1-minute charges on there from dropped calls. They don't tell you they are going to charge you for these, but they do. They told me they would credit me back for these, but it's been three months, and they still haven't. I would never use them again.

I rented a phone with a European SIM card for my daughter. She used the phone each day on her trip to keep in touch. Each call was from 3 to 10 minutes long. We received our billing statement and were floored to find a bill for a 180 minute, $423.00, call to our home. Obviously, no 180 minute call was ever made. I am not sure what happened. I know we hung up after our usual short talk. She swears she did the same.

I contacted PlanetFone. They agreed to look into the matter. After several weeks, they reported that their billing information was accurate and that they had double checked their records. They offered a $200.00 rebate (in writing) as a "good will" gesture. I thanked them, meaning to accept the offer and take a lesson learned. In my reply to them about the offer I let them know that I was still unhappy though about the situation and that given the outcome, I could not recommend their services or products and that I would probably contact the company who recommended PlanetFone (AAA) to let them know what had happened. Upon receipt of my e-mail PlanetFone e-mailed me and reversed their offer. I have not heard back from PlanetFone since.

Although the personnel I dealt with at PlanetFone were polite and professional, their response to the situation was poor, and, I feel reflects a poor business philosophy in general.

I feel that the fact that they offered a $200.00 refund and then immediately reversed themselves when I stated that I was still not happy about the overall outcome was very poorly considered if not downright illegal since they put that offer in writing.