Panasonic Cordless Phone With Answering Machine

I have a set of 3 phones. It quit working as it did before in December 2010. Static online then no sound at all i.e. pressing keys down, dialing, etc. Roger had to do a test before I return it, which required removing batteries. I could not do that as I have only one working thumb. He insisted I had to do this test before return. I had the garbage man open it for me. It was embarrassing. I called back and got Roy who stated that I had to remove batteries from another phone and try them in a non-working one. I told him my previous experience and how this delayed the use of my phone.

He again insisted I had to remove the batteries. I told him I am a disabled senior without use of one thumb and didn't want to go through this again. Finally, he switched me over to the mailing address and did not give me a reference number. This phone is still under warranty and had the same first problem 4 months after purchase. I bought the phone on your recommendation. I must pay to return the phone. It cost $8 twice now. My blood pressure went up being told I must remove batteries as it was not accepted that I could not. I have not had use of one phone for over a month.

I have a Panasonic cordless telephone that I had purchased on eBay with a warranty that was to run out on 2/22/2011. I sent it in, as printed, on their manual to Panasonic Consumer Electronics Company through USPS with a dated postal service delivery confirmation receipt on 2/03/2011. On 2/22/2011, I received a call from Myla, in customer service, she said that the warranty had run out on 2/22/2011; the phone repair service was void, and that they do not accept paid receipts from eBay.

I told her I had purchased on eBay from a seller of this new phone along with the warranty. I had a receipt from the USPS stamped on 2/03/2011, and that I found it funny that she was calling me on 2/22/2011 the day the warranty expired. She just laughed and said there was nothing they were going to do under warranty, and that I would have to now pay for any repairs.

I told her I would contact Consumer Affairs. She said it did not matter, and there was nothing anyone could do to help me with this. I said we will see then, and I hung up. The next day I called back and I recorded the call with Myla to get her last name. She refused to give it to me, and I informed her I was recording the call. She said in that case, she would no longer speak with me and she hung up.

I purchased a Panasonic X100 mobile for Rs6000. Now, its battery is down. I searched it everywhere but didn't find it. It's creating a big problem for me. I am having all the products of Panasonic but due to this battery fault it's creating dissatisfaction for me in your products. How can I get the battery of this phone. If I don't get the battery, it's wastage for me of Rs6000.

I have purchased several Panasonic products throughout the years and never had a problem with them until now. I purchased 3 cordless phones together with an answering machine. It cost $79.95 plus tax at Wal-Mart. The telephones would not hold a charge, and when I pushed on the speaker button, the call disconnected. I called Panasonic's customer service department, and I was informed that there were problems with that particular model telephone. She instructed me to unplug all of the telephones and plug them back in one at a time, fully charged, to find out if all the phones were defective or just one or two of them.

I still had the same problems after checking each one of the telephones. I called customer service back again to let them know the outcome and was told that I could mail the product back at my expense, since the 90-day warranty was up at the time. The person on the phone indicated I would receive a new product. I paid approximately $7.50 to ship it back in the original box with a copy of my receipt.

To my astonishment, I was sent a unit wrapped in what looked like a saran wrap, not in a new Panasonic box but in a cardboard box. When I called customer service back again to indicate that I did receive a new telephone answering machine system as I was told, they said that it is not their policy to send a new product when the original one is defective. Instead, they send a refurbished one. I was shocked! They would do nothing to rectify the situation to my satisfaction. Is it really legal to replace a defective product that someone paid full price for with a refurbished one? I will never buy another Panasonic product again.

I bought brand new phone on October 11, 2009. On October 15, 2009, they told me wipe batteries and see if it still cuts out. They told me if it does to call them they will send new batteries and not to return it to the store. On October 29, 2009, they said it's not the batteries. Phone needs to be shipped back to us. They told me they would send me a brand new phone. They sent a refurbished phone when I specifically said that's not what I want. So they sent me the same phone knowing that it has many complaints about this phone.

They wanted to upgrade phone for a white phone. I said no, I bought a black phone. So this phone starts not to work so I called. Then they wanted to upgrade it to a silver and black phone. I said no, I want a black phone model # KX-TG443T. Well, Isaac calls me back the following day saying put a note in the box asking for that phone they will send it to you. Well, they sent me the black and silver phone.

So they refused to overnight the correct phone so I have to wait another month and hope they send me the right phone. They said they would send out a shipping label through email. I still haven't received it. I want the correct phone overnighted to me. I did exactly what was asked of me and they keep screwing around.

I'm really disappointed on Panasonic customer care and product support. I've bought a wireless telephone model: TG2361JX which has lots of features but is NOT a reliable phone due to poor design: 1- It doesn't work on power failure, WHY? They recommend having a standard phone in addition to your device. I think it is not a good solution. You could have put a battery in it so that I wouldn't need another unit.

2-Whenever power cuts I need to set the date and time again! So, as its an answering machine, when I COME HOME AFTER A MISSION OR SO, AND I WANT TO REVIEW MY MESSAGES, T SEE WHO HAS CALLED AND WHEN, IT ASKES FOR DATE AND TIME! VERY DISAPPIONTING! I wonder why I should set the date and time again and again while the handsets have batteries in.

These are the basics and most important features for a standard phone. Other features are useful while these basics are available all the time. Imagine a mobile phone with a very good built-in camera which can't access the network properly or its battery flats in a short time. What a useless device!

THE WORST THING IS: I've contacted the local support at Middle East couple of times but they didn't replied. Then I contacted the main customer care dept. at Japan and finally they passed me again to the local customer care but this time they replied and I discussed the problem with their technicians and convinced them that the product has a problem in its design and asked to replace m unit with a new model without that fault. From that time on, they didn't contact me and didn't reply to my messages and AS I CONTACTED THE MAIN CUSTOMER CARE DEPT AT JAPAN, THEY DIDN'T REPLY NEITHER! I'M SORRY THAT I BOUGHT THIS PHONE.

I asked them to repair it in charge basis and they told me the delivery of spare parts 45 days "From Japan".

They don't have spare parts in there maintenance centre in Eastern Province of Saudi Arabia.

I called them to get help with the phone and did what they said. But the phone answering still didn't work. Target wouldn't take it back, as it was over 90 days, and they said to call the manufacturer to get the money back and return the phone. I called Panasonic, and they said all they would do is check the phone and if defective, they would replace it and not refund money as it is not their policy.

My mother bought another phone and just wants to get her $109 plus tax back. She is an 86-year-old widow on a fixed income. Panasonic was very rude. Anything you can do would be appreciated.