Page Plus Cellular

I ordered a phone from Page Plus Cellular, paid $150 after shipping it here to my home, and from shipping it to the Kyocera Warranty Center along with the purchase price. The phone was inoperable the day I tried to turn it on - screen frozen and lines all down the touch screen. Page Plus says there will be a restocking fee unless the phone arrives defective. They claim their phone was tested before being sent. Maybe it was, but I never got to make one call from it, never even activated it. Whatever happened, I never got one ounce of use out of this phone and they, so far, have refused to refund me or exchange the phone.

They are sending me in circles, first send it to the warranty center, next file a claim against UPS. The UPS box was not the slightest bit damaged and it shows no watery appearance on the cardboard, and it did not rain the day it was delivered. Page Plus' return policy is 20 days. They send you in circles to attempt at the 20 days passing. They have offered no refund or phone replacement after 3 phone calls. The phone was ordered 4-28, not received until 3 days later after paying for expedited shipping, and now it is 5-14, back from the Kyocera Warranty Center with a note that says, "Not repaired due to water damage."

I worked with a cell phone company while in college and learned that there are stickers on the battery and on the inside of the phone that turn red if there is water damage. These sticker strips are not red on this phone because there are none! I almost suspect the stickers were removed before the phone was shipped to me. I lost out on $150 from the cost of the phone, the expedited shipping, and the shipping to the Kyocera Warranty Center & am still waiting to hear back the final word from Supervisor number 2. Their cell signal is great, their phones are horrible. $150 is a lot to me, and I am quite disgusted and angry.

I have been a Page Plus customer for two years and I am not only angry but very dissatisfied with how I have been treated and how they have just stolen money from me! Recently, my phone was cut off and I was told I had a zero balance even though I had over 300 minutes, 95mb of data and 700 plus text remaining on my plan. They even sent me an email confirming this. However, my phone was cut off and I had no choice but to purchase another plan just to get my phone turned back on. They suggested I should have called customer service but I was 800 miles from home and this was my only phone. So I could not call customer service until I got the phone back on and the only way to do this was to purchase more time.

When I tried to get them to give me credit for the time they cut off my service, they suggested I should not have paid for another plan, that I lost those minutes when I did purchase the other plan. Hello! The only reason I did it was because they had cut my phone off! I had no service until I did pay them more money. They refused to listen and have been very rude to me about all of this. They even sent me an email stating I still had minutes remaining on the old plan but refused to give them back because I "changed" my plan. They offered a $5 credit but this does not make up for all the minutes data and text they cheated me out of. They are rude and don't care about the customer, and frankly, I have had enough.

I've had really good luck with Page Plus so far. I think it's because I had an existing compatible phone and I activated it and always buy my minutes directly from them and not a third party that might leave out the fine print. As long as you check your minutes and renew before the 120 days as noted to be required on their website, things go pretty smoothly. Once in a while their website is down, but aside from that I've been very happy to have moved from a contract plan to their pay as you go program.

I ordered a Kyocera 4000 phone, paid $79 on Sunday. Three days later (and still), same phone went on sale for $49. When I complained, I was told all sales were final. I have used this company for 3+ years. I was not allowed to talk to "Terry" the supervisor. I bought a monthly plan, complimented the CSR, complained about "Terry".

I would like some credit to my account (which already had $58). I have not actually finished my dealings--I do plan to call Corporate HQ to continue my dealings. The actual phone service has been excellent, although it does seem that they have some issues as a business.

Just 2 months after deciding to use Page Plus services, I called the customer service to buy 5 months of prepaid cards since she said that was the maximum amount I could purchase. Three months later, today, I viewed my account on Page Plus website to view my balance since I received a text from them saying my balance is $0. It showed my balance, but short of one month. I called customer service to question this and they notified me that I needed to pay $10 for being "inactive for 120 days" and the $44.95 balance I had was removed due to not being active. They said if I wanted to continue my service and keep my phone number, I needed to give them $10 as my credit and for my account to be considered active.

Because this was my first "offense", they credited half of my $44.95 back to my account. I was livid! Not only did they take $22.47, but they made me pay $10 extra to keep my phone number and not deplete the rest of the money on my balance! I read the small print, always! But read what their website says:

*Account Life Cycle* - The Unlimited Talk n Text plan renews automatically every month. In order to keep your Page Plus service active, you must add funds within 120 days from your last replenishment. Failure to do so will result in a loss of your balance and trigger a 30-day grace period, after which your phone number will be deactivated. Want to purchase this prepaid Unlimited Talk N Text plan? Add an Unlimited Talk n Text card to your shopping cart.

As a consumer, my perception of this statement means you must keep funds or prepaid cards loaded to your account or after 120 days, they will deactivate your account. My account was paid for 5 months! Why would they penalize me for not buying a card after 120 days if my account already had credit on it? Why would they allow customers to pay for 5 months in advance if after the 4th month, you must add more credit to your account? Why didn't they explain this to you after you purchased cards in advance? How are they being inconvenienced, to the extent of charging you? Where is that money going to? If you ask me, they're just another money-hungry company trying to steal funds from their consumers through 'sly policy technicalities'.

Their customer service do not seek to satisfy the customers. They arrogantly respond to you with no compassion or attempt to appease you. They state only their policy in a "take it or leave it" attitude. There is no dealing with these guys! Even their employees will tell you that. One even stated, "you can try to speak to my supervisor, but I have never experienced anyone getting a refund from our penalty charges". Needless to say, I will never, ever use their service again! There are too many other companies that offer better service than theirs.

On Sept. 22, 2010 at about 2:45 PM, I bought $10.00 worth of phone minutes within the contracted four month period (May 24th 2010 at 1:44 PM till Sept. 22, 2010 at about 2:45 PM) believing I was two days early for the purpose of keeping my investment of $47.00 worth of phone minutes. I learned on Sept. 24th that it was not a four month contract but a 120 day contract and I was forced to forfeit my $47.00. My many efforts with Page Plus customer service to reinstate the $47.00 failed. Because I missed by eight hours a 120 day deadline that was never disclosed to me.

I learned on Sept. 22nd that four months act actually meant 120 days. Page Plus customer service has made it very clear that my $47.00 is a forfeiture, and they have no intention of returning it. I know New York State civil courts frown on forfeitures with no disclosure. I expect courts in most other states feel the same. While the money is part of it, there is a principal. Page Plus can't walk on its customers unless we lay down. That's why I'll file a small claims action against Page Plus for recovery of the $47.00 forfeiture and court costs. I encourage everyone who has been burnt by Page Plus ambiguity to file a small claims action against them.

I paid my bill 3 days before the due date and 3 days later my phone service was terminated. I went to the local store where I pay my bill and made them aware of the problem. The manager called Page Plus customer service number and spoke with a rep and she kept saying oh the customer went over on her data usage on her plan. He explained to her that he had my account pulled up and informed the representative that he noticed that the system did not renew my plan after I paid. The representative got very rude with the manager and he then asked her to put a supervisor on the phone, the supervisor got on the phone and was very rude and loud. And she told me and the manager that she didn't have time to be on the still talking to me or him. She hung up the phone and I ask the manger to call the number back for me so that I could speak to someone different.

A new representative did answer and I asked her to pull my account up and go over it with me so that I could get to the bottom of this issue. The representative pulled up my account and said a supervisor by name Heather had made and that the system had made a mistake on my account and noted that my phone was a blackberry and that the system took my payment but did not renew my plan. The representative went on to inform me that the supervisor, Heather had escalated the problem to corporate and that my phone service would be on in 2 days but it could take up to a month. I explained the importance of me having my phone service and the representative said well ma'am, the only thing I can tell you is that you are not the only one and we don't know when your service will be restored. The customer service employees were very rude and unprofessional. I have no plans of staying with Page Plus but I do plan to continue pursuing the issue on getting my refund of $47.65.

I live in Savannah and have used Page Plus without incident for 5 months. I paid my bill and was able to use it for 4 days and then received a message stating I had insufficient funds. When I contacted Page Plus in Ohio, I was told by Kendra that my bill had been paid a day too early and that a Blackberry is also the reason that my web minutes were used when I hadn't even accessed the web.

I asked for a supervisor and was told they cannot transfer calls to supervisors. She did not have a valid reason as to why I just encountered this problem for the first time. I have contacted the BBB and I would not recommend using this company.

I had been a loyal customer for 4+ years. I had used my cell phone on 4/14 without incident. The next day I tried to place and heard a message that my account had a balance of zero. My previous balance was $78.00+. I called the toll-free number to see what was wrong. After 20+ minutes on hold, I was finally able to speak with CSR Monica.

She told me that my account had expired and I would need to add more money to my account in addition to the $78.00+ I had already lost. In the past, I had always received a pre-recorded message alerting me to replenish my account. Apparently, this isn't company procedure anymore resulting in monetary and air time/minutes loss. I know the economy is bad, but to conduct business in this manner is atrocious. I do not recommend this company to any-one. Please be vigilant!

Without any warning or concern I discovered I had lost 58 hours, because I did not purchase more minutes before 120 days had expired. After contacting the internet company named "BabbleBug" who is the company I pay to load my minutes, I was informed of this policy and was told I could only retrieve 1/3 of the minutes back. I believe that if this is a true a fair policy, that it should be a major fact when purchasing these type phones and minutes., and not just within the "Fine Print".