Complain about a product or service

NorVergence

NorVergence • Consumer Complaints • Inside NorVergence --- News • FTC Resolves NorVergence's Unfinished Business • FTC Sues Company for Financing NorVergence Scheme • Texas Sues NorVergence Debt Collector • States Settle NorVergence Claims with 10th Leasing Company • FTC Settles NorVergence Case • Norvergence Forfeits $47 Million In FTC Settlement • California Settles with USB Leasing • States Settle with Three Leasing Companies • GE Capital Agrees to NorVergence Settlement • Leasing Companies Release Florida Customers from NorVergence Leases • Massachusetts Sues NorVergence • Illinois Sues NorVergence • FTC Charges NorVergence • Florida Sues 12 Leasing Companies In NorVergence Case • States Open Investigation

Avani of Silver Spring MD (11/26/03):
We signed a five-year contract with Norvergence for one fixed monthly rate that covers cell phone, long distance and DSL in March 2003. They are providing service from Sprint Cellular, Qwest Long Distance and Verizon DSL. Back in October we received a letter from Verizon that due to nonpayment they were disconnecting service, so our company lost two days of business. Our business is strictly online.

Once again on November 19 Verizon disconnected service due to nonpayment from NorVergence and no one from either company informed us about that. Today is the eighth day without service. We are losing customers during the holiday travel season since our business is travel.

Robin of Sun Valley CA (6/11/04):
In order to try and help lower our telecommunications costs, I contacted Norvergence (referred to me by a business associate) in November 2003. A sales person described their service as a flat rate service, with unlimited calling etc. They said they would buy out my old equipment lease and the early termination fees charged by my current provider. I faxed them copies of these contracts and asked them to make sure they were willing to take me as a customer because I knew that the early termination fee was substantial. I was told that it would be taken care of and I proceeded with the change over.

Things got started off on the wrong foot because they issued me a toll free phone number and fax number and then gave it to another company. Our calls were going to Texas one day which caused alot of problems. Got that straightened out only to find out that a few days later when a person from Norvergence was requesting remote call forwarding from Telepacific he gave them another completely different toll free number. Got that straightened out. Next, was finding out that the rest of the phone lines had not been "picked". Got that straightened out.

When trying to verify that everything was in order I found out that I was still being billed (and still am) by Telepacific and that the buyout on my old equipment lease had not been completed. Trying to get someone to handle my situation took hours and hours of calls. I have been shuffled around and given the run around for 3 months. I have a list of all the people I have been told to contact etc.

The final blow is that on May 25 I finally, through total perserverance on my part, talked to a Richard Cahill who seemed to finally take the initiative to get my account straightened out. He explained the way Norvergence operates and that he would figure out how to work out the details but that in the meantime he would pay Telepacific for the charges they were billing me for (I have been paying for the new service and equipment since february) immediately and he would find out how to get the old lease buyout completed. He even called Telepacific and told them he was overniting a check to pay the bill in full.

The check was supposed to be received on June 4 but as of today they have not received payment. They will turn off my service on June 15 if I don not pay. Richard also told me to pay off the old equipment lease and that a reimbursement check would be sent to me to be received on June 9th. As of today I have not received it and of course I mailed the buyout amount to Graybar last week.

All along I have been telling them that if they now realize they don't want me as a customer then just put everything back the way it was and give me my money back. I have been paying the and the leasing company they use (Commerce Commercial). They won't even talk about this. I do not know what to do but because our business cannot function without telephones I am stuck paying double for the same stuff (actually more considering the equipment buyout. I need help.

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