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Nextel - Signal Insurance

Nextel • "Flexible contracts" • Cancellation difficulties • Billing disputes • "Free trial" • Sales practices • Insurance • Business customers --- News • NYC Sues Wireless Phone Companies for Deceptive Advertising • Consumer Group Sues Nextel, Cingular • Class Action Suit Filed

Jay of Rochester, WA February 17, 2009

Jay of Rochester WA (02/17/09)
this company is a complete rip off, you pay the money for the insurance and when needed you get nothing but excuses, I asked for my deductible to be returned and got the song and dance that it would take several weeks to process my refund? i'm quite sure they hammered my credit card in a matter of seconds, this floating on peoples money is illegal and unethical, please stop these thieves

no damage other than i'm out 50 bucks and wastes time and money on insurance that doesn't exist

Evelyn of Burlington, IA January 31, 2009

Evelyn of Burlington IA (01/31/09)
We have carried Singnal In on our cell phones for over 5 years. My husband recently droped his phone and broke the display screen. We filed a claim, got a loner phone and paided the 50.00 deductable. He was sent a phone that he was totaly not happy with. When I contacted Signal I was told the only other option I had was to send the phone back in 4 days and they would send the deductable back and we could go get a phone from our local US Cellular store.

I ask them what I had been paying insurance for? I was given the runaround from them and US cellular. No only did we get a cheper phone than the one we had but one that was refurbursed. I canceled the insurance. I was told that the insurance was not an upgrade program. No, but it shouldn't be a downgrade program either.

Tasha of D, IL January 30, 2009

Tasha of D IL (01/30/09)
I've been paying insurance for years, so my cell phone has water damage for the 100th time, regardless of my precaution to avoid this...i call signal they deny my claim because althought us celluar says it water damage i say it's not.So they offer me the rocker although the phone i paid for is samsung...1 day later the screen is splitting in half, it says charge complete when it's not fully charged, it's chaotic, a scam...

James of Oklahoma City, OK January 27, 2009

James of Oklahoma City OK (01/27/09)
I'm a 15 year old kid, of course getting my first cell phone my parents got signal insurance from U.S. Cellular. Well i some how managed to lose my phone in my couch. So my dad files a claim and says it should be here next week. Next week or two months. so i go a year and get my new phone i get the motorola ROKR it goes good until im on vacation and jump into a pool with my phone, thats last summer. so my dad files another claim for this phone and i get it as soon as i get home. I think cool a new phone it's the same one but new. it comes with a memory card and i put that in and it's full of other peoples stuff.

so that was my first clue my phone wasn't new. after trying to get my dad to contact signal and complain for a month i give up and format my memory card. then my phone starts to freeze ALL the time. its a pain. or my screen will go black and it will like copy the top half of my screen and put it on the bottom. i have called U.S. Cellular and they say bring it in, i do that and they don't know. then they say when it does that take out the battery and put it back in. i do that all the time. nothing has changed. also when i get a text i will get the same one four times sometimes more.

I'm getting so tired of it. my dad is finally gonna file a claim for this screwed up p[hone and get a new one.. If it happens again i'll go nuts especially since i gad to pay for the phone itself and i have to pay for the replacement phone. I'm tired of getting jipped by The Signal

James of Schenctady, NY January 18, 2009

James of Schenctady NY (01/18/09)
I have an ex-employee complaint about customers of The Signal. All of you fit into one of the following categories. 1 You blindly believe sales people. Selling Insurance with full disclosure requires an INSURANCE LICENSE. (People always lie) 2 You don't read what you agree too. (Policy DUH!) 3 You are so rude no one actually wants to help you. (Customer is always right syndrome)

All of your grasps of the Insurance Industry as a whole must be revamped. Insurance does not mean guaranteed replacement, all insurance policies must be approved by the people you elect or they appoint. Yes you are the tip of the iceberg your experiences do not represent the experiences of the other 98% of people out there. BTW don't complain about representatives who are just doing their jobs per the insurance policy you choose to buy.

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