Nextel - Signal Insurance

I feel so sorry about what I just read about such a good company.

I worked for signal many years ago, and I can say that the big problem was not really signal--it's the phone companies. They told the customer to just add insurance and if something happen with your phone, just call and they will send a replacement phone. Well, unfortunately, it does not work like that because as an insurance company with policies to follow, it is the responsibility of the customer to read the policy.

Some phones are not covered if they get wet for example, because even the manufacturer explained how sensitive the phones are with water. That is just an example. People should read the insurance policy before accepting it and pay for something. If a representative told you that if something happened to your phone, to just call the insurance and they will replace it, don't believe that. Read the condition of your insurance. It is your responsibility as a consumer.

While hauling wheat, I dropped the phone and it cracked the face plate. The rest of the phone worked and when I went into USCC store in Lawton, OK, they were very nice and helped with my claim by calling the signal claims office. I have a Tritan which cost about $300 new and have paid insurance on it for over 18 months. I filed the claim and paid my $50 deductible and then I was advised that they don't have any Tritans, but will send me a caliber as replacement. It is not what I had nor what I have been paying insurance on. It cost less than $50 to buy it brand new.

I was unsure what it was and proceeded to the phone displays there in the store. It is not even close to the Tritan. So I advised the USCC rep that I wanted to cancel the claim and my insurance (I have carried it on all my phones in the past years). When the USCC rep called Signal back, she said that it would take 3-6 weeks before I could get my deductible refund back, no Tritan replaced and insurance paid for 18 months and they have my $50. I am still waiting and even complained to USCC customer service where they replied that it was up to Signal. Why carry insurance on a phone they can't/won't replace? The contract states they replace with a comparable like phone. They did the same with my son's cell a few years back. They'll get your money then change your phone to whatever they have? Thanks for listening. Karen **

I filed a claim today at a US Cellular store when the local agent told me that I could get a replacement phone after dropping the phone in the toilet. I went to the store to buy a new phone. I was very happy that I was getting a new phone! When I got home, Signal called to say that my claim was denied because the phone was not active on that date. I looked up the actual date of the event I attended and I was off about a month. I was still in the 90 day window. I called US Cellular and the Signal. I also e-mailed the Signal. They said because I got the date wrong they would not replace the phone. I went to the US Cellular store to cancel the Signal Insurance on my phone and the agent at the US Cellular store shrugged his shoulders and grinned when I told him they denied the claim. I thought his behavior was flippant. Then another guy who worked there and two of his customers start defending the guy. Even the cleaning lady said he was "doing his job". I AM THE CUSTOMER> It does not matter what you think. I am your bread and butter for the last six years. The people that I have talked to on 611 are very nice. The local people are not. I paid for this insurance for 6 years at $5.95 a month without one claim before today. Guess that one will not be paid either.

I first called because I had dropped my cell and cracked the screen. The woman I talked to was great and sent the replacement phone. I received the phone 2 days later. I got it turned on and then 2 days later, I found out that when people call me or I call them, my phone says connected but I can't hear them and they can't hear me. And a week later when I text, the "t, y, g, h, v and b" keys freeze up my phone, so I called US Cellular and they tell me to call the insurance company since it's on warranty. No big deal.

Well I called, pushed this number, typed in that you know the deal. Then I am put on hold for ten minutes only to think the person was getting ready to their thing and I hear everyone in the background talking and the guy that's supposed to be helping me is talking to everyone and eating. For 20 minutes, I listen to this guy talking and eating even asking for mustard. Then I yell hello and he starts talking to me and I kindly ask to speak to someone else being as I just listened to him talking to everyone and eating for 20 minutes. He said sure and hung up on me. I called back and got a great woman who helped me out again and I told her what happened and she apologized 4 times. I wish I would have asked for his name first.

I contacted The Signal insurance because I lost my phone. I thought everything was going smoothly since they processed and approved my claim right away. But boy was I wrong. First, the phone was delivered by FedEx who left the package outside in the rain. Then I took my replacement phone to US Cellular to get it activated since I had a loaner phone from them. The representative spent over an hour trying to get the replacement phone to work with US Cellular help line, only to be told that the phone is defective. The US Cellular rep was told to call The Signal insurance and let them know that the phone was defective.

I called the first time to inform Jasmine (who works for Signal Insurance) who was extremely rude to me and the US Cellular representative. Jasmine told me that I need to send the replacement phone back before they can send me a new phone. I told her no way that is going to happen and I requested to speak to someone in charge. I then spoke to Cheryl who informed me that she will reorder me a new replacement phone. Of course, I called back again to see if Cheryl did what she was supposed to.

Guess what? I ended up talking to Jasmine again and she was even ruder this time. I paid for overnight service to be told that phone will take longer for me to receive and that I will be responsible to pay an additional fee to get the phone overnight again. I said that was not going to work! I ended up talking to Cheryl again and she informed me that Jasmine was incorrect and she did waive the fee. I hope my new replacement phone works this time. I will never use the Signal Insurance again. I would rather buy a new phone than to go through this again.

Tell me about it, try working for them. After working for Signal. I would never add their insurance to my cellular phone contract.

I wish everyone would check on the complaints about Signal before purchasing the insurance for their cell phones. We have had several very unpleasant dealing with them and as of today have taken the insurance off of our phones. Today's episode is we get a bill for $200 for a lost/damaged phone that they sent us a piece of junk to replace. We filed a claim in October that it was lost, and shortly after that it was found. In being lost, it was out in the rain, so after a few days it started acting up so I called and filed another claim.

They sent a replacement phone that after only a few days was acting up; we had to call them on that. The phone that the claim was on was on the dash of our truck, and either was lost or stolen, so I called and told them that. Now I get a bill for $200 for that phone. They have all the phone calls except the one where I reported it lost or stolen off the dash. We pay $6.00 a month for insurance. We've bought new phones only to have something happen and be replaced with a ** phone. One of the phones that had insurance went through four replacement phones before finally getting one that would work (and only for a couple months). We ended up having to buy a new phone for that line. I think Signal is the biggest scam ever. You definitely don't get what you think you are paying for.

I was trying to file a claim with the Signal Wireless Phone Insurance Company, the only company US Cellular will use. After jumping through hoops and sending them all of the required information online and by fax, they tried to claim that my payment was not accepted and asked for my credit card information over the phone. I informed the 3 different people that I spoke with that my bank account had already had the authorization for payment sent through. I was treated extremely rudely as usual with the Signal. I wish that an option was available for another insurance provider. No cell phone for 3 days.

I purchased a Blackberry Curve 8330 in 2008. Within a month, the screen was separating from the phone. I immediately took the phone in to the U.S. Cellular store where I purchased it. They said that there was nothing they could do and didn't direct me to Signal Insurance. Not soon after that the track ball started to give me trouble, I immediately called U.S. Cellular once again and they still said that there was nothing they could do about it. I dealt with it for this long and now it is January 2010 and the track ball has come out and is broken. I can't check my messages, go on the internet, or scroll through my main screen.

I immediately spoke with technical services at U.S. Cellular. They explained to me that they didn't understand why my contract was set up like it was and they saw that I had been paying my insurance. They said to me that because of the problem I was having, I should have to only pay $25 under my insurance. They did everything possible to try to resolve this problem and then directed me to Signal Insurance.

The lady answered the phone with an attitude and was fast talking. She was saying that what I was explaining to her was not under warranty and that they would not allow me to file a claim at this time. I told her that I would be filing a complaint against them because every time someone calls them, they would rather you lie about your phone than tell the truth. I feel that if I pay my insurance, I should not have to deal with a phone that is not functional.

I am requesting all of my money back from insurance! It defeats the purpose to pay insurance and you still have to pay something and have to deal with the ignorant and rude service of Signal Insurance!

I had an LG UX830 that I really liked but started having problems with it and sent it to Signal Insurance, paid 50.00 for deductible and they sent me another phone. I went to US Cellular to have it set up and return my loaner phone but the phone Signal sent me was worse than the phone I'd sent to them. So I ended up buying a phone that cost me $140.00. I had a hard time getting my $50. deductible back, but did get it after about 6 wks. What good does it do to have this insurance, pay a deductible, premiums etc? I was hoping to get the phone replaced with one that does work and not having to spend more money on another phone. That ordeal cost me more and the insurance company ended up with my phone and I got nothing in return. That makes no sense to me. I feel they should've paid for part of the cost of the phone I ended up buying. I thought that was the reason for having insurance. Guess not.

I paid insurance for a year and when my phone was dropped and deemed unrepairable the insurance did not cover it. Isn't this why I had insurance? Just try to collect on it. Don't waste your money, it's a rip off!!

I have purchased cell phone insurance for my cell phone at $5.00 a month for 4 years through US Cellular. At the time I signed up for the insurance, it was overseen by US Cellular with assistance provided at the local level. This insurance is now being overseen by The Signal. This information was never given to me at the time of the change, nor have I ever been provided a privacy notice or contract of coverage.

I made a claim as my phone is not working. I was told at the time of my claim that the phone that I have is no longer manufactured and that they would be sending me a replacement phone with comparable features. The phone center service provider told me "... you will receive a phone with the same if not more features than the phone you have now." When I received my phone, it was a poorly refurbished basic phone without some features and other features were reduced.

When I called The Signal back, I was told that they "send a phone with the same if not more features than you have now but sometimes there are less features." When I spoke to a manager I stated that I wanted to return the phone and receive a refund for my deductible. He stated that I would receive a refund of my $60 deductible when they receive the phone back. I was told the deductible would be $50.

Bought a phone one year ago today. Has been in repair 4 times. Each time the company sent me a different phone, same model HTC PPC 6800(refurbished) so that tells me the problem with phone is universal. The same problem every time. Now my warranty is out, I have another year with US Cellular before my contract is out. Wont be going with US Cellular again, not when they replace my brand new phone with someone elses used one (refurbished) through their shady insurance company the signal. Now I expect Ill spend the next year using my phone insurance every three months to keep the phone working. So in other words I have owned 4 of these phones, DO NOT BUY THIS PHONE. I use to have Alltel and when you use their insurance they send you a brand new phone. I dont remember US Cellular telling me that they would replace my phone with someone elses used phone that didnt work either. That somehow fills wrong; perhaps even illegal.

I filed a claim for water damage 1/26/09 that went wonderful. They sent my son a refurbished phone. LG Blue...the one with the keyboard that slides out. I had this phone activated on 2/2/09. The spring popped out of the slide part of the phone...it was okay. The phone kept working fine. A couple of days ago the screens went completely white. You can see anything. So I took it to my US Cellular store last night. They told me this was still under the warranty though signal insurance.

I just got off the phone with them. They consider the spring popping out physical damage instead of mechanical damage and won't cover it. I can file a new claim for $50 but they won't cover it themselves for free per their pamplet I picked up last night. Even though the phone has only been in my hands a little over 60 days. So why pay $5.95 per phone really? They have only covered one claim since purchasing their insurance.

They want another $50 for another refurbished phone that you have no choice in at all. Seems like a scam to me. Any way to get out of paying the claim they will.

I received my replacement phone which was a very poor excuse for a replacment for the Hint. It was an older version of the Motorola Razor that did not have most of the features that the Hint had - which is why I bought it. I called the Signal and spoke with a woman named Char. She was the rudest person that I have ever spoken to and she informed me that that's the only phone that they have and that it was not an upgrade program. I asked her if they were going to get any Motorola Hints in soon and she rudely stated NO! I did not know at that time that the Hint had been pulled off the shelf.

I then went to my local US Cellular store and told them what was going on and basically I was told that they are a separate company and I would have to deal with The Signal - there's nothing that they could do.

I called The Signal again and spoke to Cheryl - who was actually nice. She understood my complaint and agreed that the phones were not compatible and because they have nothing else to send me that they would reimburse me up to $215.00 (minus a $50 deductible)towards the purchase of a new phone. I agreed to that, but that I should get my deductible back from the initial claim (as soon as I returned their Motorola that I would not accept) or can it just be moved to cover the deductible for this part. She stated that it had to be treated as 2 separate claims and that could expect a refund of $50.00. Then, when I purchased the replacement phone - they would reimburse me $215 and would subtract the $50 from that amt. I was told that once I purchased my phone they would need me to send/fax a copy of my receipt.

I returned the Motorola Razor in the pre-paid env. and asked if they needed me to send them the Motorola Hint and I was told that I did not need to by Dave.

I faxed my receipt to the fax number that I was given and a couple of days later I received a phone call from them saying that they received my fax but it was not acceptable and I would need to send it again. I was becoming very frustrated by this whole experience and asked to speak to a manager. I spoke to Amy who after hearing about the run around I am getting by The Signal, gave me her "private" fax number. I repeatedly asked each and every person that I spoke to please let me know if there was anything else that was needed from me to get this claim paid. And each time I was told no.

I faxed the receipt to Amy's "private" fax number and did not hear anything for a few days and then I received a letter in the mail saying that they have been trying to call me and could not get through. That's such a line of crap because they had no problem contacting me several times previously. I called yet again and talked to Barbara who rudely informed me that The Signal was going to charge my credit card $250.00 (a random amt!) if they did not receive their phone! (I confirmed that they received that phone!) I hung up and called back and spoke with Benjamin who was patient and listened to the sequence of events and he said that what is needed is the Motorola Hint. He confirmed that my faxed receipts were received as well. I told him that I had asked about sending it back and I was repeatedly told no - it was not necessary. he confirmed that according to the notes in the computer - no one ever told me that they also needed the "reclaimed" phone or offered to send me a UPS label. I asked him what I needed to do now and he said that he would send me a UPS lable to return the "claimed" phone. He stated that if I had a fax machine that accepted faxes 24/7 he could fax me the UPS lable. This was on April 2, 2009. On Friday, April 3rd, I checked my work fax # and nothing had came in from The Signal. I am so furious!! They are giving me what is required to settle this claim in bits and peices to make me so frustrated that I just give up - just to hold up the claim.

I have already signed up with AT&T and will push The Signal to pay.

OK, so I am working when it starts raining , phone in pocket, never works again. I have had the same phone for two years and paid six dollars a month to the biggest rip off company on the eastern sea board. In total I have given the Signal at least $150, which is more than enough to cover my phone, along with the $50.00 they charge when they ship you a knew one they would have more than came out on top of this deal anyway, that is, if the deal had ever happened.

After my phone quit working, I went to US Cellular and they told me the # of the insurance company along with the info I needed to give them. This info included a serial # and a model #. Taking for granted that I thought people who worked around cell phones all day long would not botch this info I called the signal and told them the info that US Cellular had given me. It just so happened that the model # was wrong.

While I had a LG M135, US Cellular told me that I had a LG UX135. This minor, insignificant detail turned into the biggest hassle I think I have ever experienced in the arena of customer service. After being told that I would recieve my phone in 2 days after I filed my claim, it was a week later when I got the news that my claim had been denied because the model number on my claim did not match the model number of the phone they had listed on my account. I call them back, am put on hold for a total of about an hour, basically called a liar, am talked rudely to and this is all before we ever even find out that US Cellular had given me the wrong info. Now, that we had that resolved it would move on amicably to resolution

I have US Cellular contact the Signal and explain to them what happened, that they wrote down the wrong model #. I make a new claim, this time with the right model #, and am assured that this time my phone would actually be there in two days. Nope. I get called back saying that even though I have paid insurance for two years, corrected US Cellulars error, took about 4 hours out of my work day to talk to a bunch of con-artist telecommunicating knuckleheads, been out of a phone for a week, and gone through all the aspirin in my house, that despite of all of this, I still would not be able to get a new phone because my original claim had an incorrect digit in the model # I gave them.

So in the end I had to pay the full price of a new phone. Around $250, plus the $150 I have paid the Signal over the last two years. Around $400 worth of damage and one hell of a headache.

I dropped my Blackberry Pearl 8130 in my dog's water dish and I let it dry out and it works suprisingly, but I didn't want to take any chances that it could stop working due to water damage so I called the Signal and filed a claim and they charged me $50 and sent me what I thought was a new phone. So, I get the new phone in the mail and it looks almost indentical to my Blackberry, but there were very subtle differences such as size, the fact that a real blackberry has blackberry name on the front, the back, the battery, and the sticker underneath the battery; the replacement phone that they sent me did not have the Blackberry name on the majority of those places except for the battery; the battery and the software installed on the replacement phone was Blackberry...the sticker under the battery on the replacement phone said, Remanufactured in Hong Kong.

I was upset that they sent me a knock-off Blackberry phone. I looked at my receipt from the Signal and the paper that came with the replacement phone had my Blackberry listed (RIM-PEARL 8130 Blackberry USC) as the equipment claimed and what was listed as the replacement phone was RIM Pearl 8130 Gray!! Notice that it didn't say Blackberry in their description of the replacement phone...perhaps because the name Blackberry is copyrighted and since they didn't send me a Blackberry, they couldn't put it down as a Blackberry phone. I was not about to send the Signal my $500 Blackberry until the issue was resolved; it's not right that we spend a lot of money on a phone only to be given a cheap, refurbished phone.

I contacted US Cellular first, and they took my complaint, called the Signal and told me to send back the knock-off phone and call the Signal in 24 hrs and give them the UPS tracking number, and they would send me a new phone. Called the Signal this morning, gave them the tracking number, and the lady proceeded to tell me that they will be sending out a replacement phone that has been refurbished!! I was upset to say the least, and I explained to her that I don't want a refurbished phone, I'm supposed to be getting a new Blackberry phone. Well, she was trying to hear any of that, and told me that the company either sends out a new or refurbished phone; I asked her how they decide which one to send out and she said it's based on availability; I told her that it makes no sense and told her that I would be contacting US Cellular.

I called US Cellular who then put the Signal on a 3-way call with all of us; and once again I was told that that was how it goes. I told the Signal that I want my $50 refunded and I told US Cellular that I want to cancel the insurance. The end result is that I'm not happy with the Signal and I'm even more upset with US Cellular for having a contract with such a deceiving company.

this company is a complete rip off, you pay the money for the insurance and when needed you get nothing but excuses, I asked for my deductible to be returned and got the song and dance that it would take several weeks to process my refund? i'm quite sure they hammered my credit card in a matter of seconds, this floating on peoples money is illegal and unethical, please stop these thieves

no damage other than i'm out 50 bucks and wastes time and money on insurance that doesn't exist

We have carried Singnal In on our cell phones for over 5 years. My husband recently droped his phone and broke the display screen. We filed a claim, got a loner phone and paided the $50.00 deductable. He was sent a phone that he was totaly not happy with. When I contacted Signal I was told the only other option I had was to send the phone back in 4 days and they would send the deductable back and we could go get a phone from our local US Cellular store.

I ask them what I had been paying insurance for? I was given the runaround from them and US cellular. No only did we get a cheper phone than the one we had but one that was refurbursed. I canceled the insurance. I was told that the insurance was not an upgrade program. No, but it shouldn't be a downgrade program either.

I've been paying insurance for years, so my cell phone has water damage for the 100th time, regardless of my precaution to avoid this...i call signal they deny my claim because althought us celluar says it water damage i say it's not.So they offer me the rocker although the phone i paid for is samsung...1 day later the screen is splitting in half, it says charge complete when it's not fully charged, it's chaotic, a scam...

I'm a 15 year old kid, of course getting my first cell phone my parents got signal insurance from U.S. Cellular. Well i some how managed to lose my phone in my couch. So my dad files a claim and says it should be here next week. Next week or two months. so i go a year and get my new phone i get the motorola ROKR it goes good until im on vacation and jump into a pool with my phone, thats last summer. so my dad files another claim for this phone and i get it as soon as i get home. I think cool a new phone it's the same one but new. it comes with a memory card and i put that in and it's full of other peoples stuff.

so that was my first clue my phone wasn't new. after trying to get my dad to contact signal and complain for a month i give up and format my memory card. then my phone starts to freeze ALL the time. its a pain. or my screen will go black and it will like copy the top half of my screen and put it on the bottom. i have called U.S. Cellular and they say bring it in, i do that and they don't know. then they say when it does that take out the battery and put it back in. i do that all the time. nothing has changed. also when i get a text i will get the same one four times sometimes more.

I'm getting so tired of it. my dad is finally gonna file a claim for this screwed up p[hone and get a new one.. If it happens again i'll go nuts especially since i gad to pay for the phone itself and i have to pay for the replacement phone. I'm tired of getting jipped by The Signal

I have an ex-employee complaint about customers of The Signal. All of you fit into one of the following categories. 1 You blindly believe sales people. Selling Insurance with full disclosure requires an INSURANCE LICENSE. (People always lie) 2 You don't read what you agree too. (Policy DUH!) 3 You are so rude no one actually wants to help you. (Customer is always right syndrome)

All of your grasps of the Insurance Industry as a whole must be revamped. Insurance does not mean guaranteed replacement, all insurance policies must be approved by the people you elect or they appoint. Yes you are the tip of the iceberg your experiences do not represent the experiences of the other 98% of people out there. BTW don't complain about representatives who are just doing their jobs per the insurance policy you choose to buy.

My family and I purchased our cell phones through U.S. Cellular in February 2008 and purchased the addition insurance as a means of additional security. In September 2008, 7 months after purchase, the screen of my Motorola Razr suddenly went blue in the middle of a text I was writing and it never came back. This happened on approximately Sept. 5 or Sept. 6, 2008, while I was out-of-town visiting a friend in Yucaipa, California and couldn't find a U.S. Cellular store, so had to wait 6 1/2 weeks until I came back home to talk with a representative about my cellphone service.

After returning to Joplin, Missouri, my dad and I took my phone in to the U.S. Cellular phone store and told them what happened. They gave me the following phone number to call to file a claim: 1-800-480-0167. We called and filed claim and told them what had happened. They, in turn, told us to take the phone back to the U.S. Cellular store because the phone was less than a year old and still covered under the original warranty.

My dad and I did as we were told and returned to the U.S. Cellular phone store in town and they told us to go back home and call a different number to file a claim for a cellphone still under warranty and then they would send the phone back to the manufacturer to get repaired, but it would take about 16 weeks. They also gave us the option to return to their store on the following Monday because they were expecting a technician that day, who could look at the phone in their store.

The cellphone was last seen sitting on the passenger seat of my dad's car, but when we got ready to go back in to see the technician, the following Monday, we couldn't find the cellphone. Now we can't find the phone, even though we've spent the last week searching for it. Since it's not working, we can't call it to locate it. So we went back to the store and told them we can't find it now. So they told us to call the 888-944-9400 number and just go ahead and explain to them we've now lost the phone.

I did this today, but was told that since I'd filed the first claim, the cellphone is no longer insured. This is not right. I could find the phone if it was working, but now, the phone is no longer working and is lost and the Signal Insurance Company won't do anything for us even though we paid for the insurance in good faith, just for such an emergency.

The signal insurance is a BIG JOKE. I have had my contract for 13 years and have never changed the origonal phone number, we have 3 phones on the contract. My youngest son is hard on phones so we have had to deal with them on several occasions. They are rude and inconderate. The last time I talked the those people I was speeking to brandy and she actually was laughing at me and I cought it of course she would not admit it and could not wait to get me off the phone. They are the only insurance company for cell phones and they know it. that is sooooooooooo bad.

So I purchased a 2yr contract through US Cellular. I picked out a LG flip phone that I had loved. One day it stopped receiving incoming calls. I could text or call out as much as needed. So I go down to US Cellular where u get put on a list and wait what seems half the day to finally talk to a phone Tech. The tech told me that it would have to be sent out to insurance and that they had no loaner phones to give me. He mentioned that there were alot of others in line for loaners and that i probly wouldnt even get one when they did come in. All in all i had to BUY a new Motorolla Razor cause insurance doesnt cover that of course.

Well about a year later they put out a new law that u cant drive while talking without a headset. So i purchased one, and tried to get it to connect with the phone with no luck. Went to US Cellular where i waited for a long time to find out that my Blue Tooth was defected. The tech gave me a reconditoined phone......I find this to be horrible service. I bought a new phone with defected blue tooth...i want a new one in place of it, not some factory fixed junker. Well i took it cause theres not much you can do.

The very next day the screen quit working. I didnt have time to go into US Cellular since i work all day that week. Just happened that that weekend i cracked the screen (not sure how, was in my pocket). Well since i cracked the screen it became an insurance claim. When i found out that i had to personally do the insurance claim i flipped out. I felt that something they should take care of.

I did it without a hassle. Made Signal credit me the 50 dollar deductible. Recieved my new phone and sent in my old one. K heres the fun part; I went in to get the new one activated and my info transferred. The tech came out and said everything was fine EXCEPT that the phone was registering the battery as INVALID. I asked what the hell that meant. oh well it works fine, u just wont be able to see how much charge u have. K that didnt bother me since i charge it in my truck alot. What bothers me is that 5 days later it died and wont take a charge. So now i get to deal with The Signal all over cause it was their battery and replacement phone.

I answered the cell phone with wet hair, and my phone got wait and was still on, but did not get a signal. I went to my local US Cellular branch and they suggested I file an insurance claim. When buying this contract, I was told my phone was covered for loss or damage. However, the signal told me this claim was not covered! I have had the insurance for months and have already paid over a hundred dollars in insurance!

At this time, I was told I needed to pay 50 additional dollars to get a refurbished cheaper version of my phone AND send my old phone in so they could junk it out for parts. This is totally ridiculous! They were very rude as well. The next day, my phone had miraculously recovered. This was months ago and it still works. SO I called and had them cancel my claim. I sent back the replacement phone they sent me, and they told me I would be refunded my $50 when they receive the phone in their warehouse. This was over a month ago. I have called twice and my first representative said they are still charging my deductible b/c this is the contract I agreed to. But its not.

I agreed to pay them $50 for a new phone, and I don't have the new phone! Also, they are sending me harassing letters that they will charge me $250 if I do not send in my old phone! The one which I am still using, by the way! They are sleazy!

Well, I'm out $50 which they've owed me for months. I am going to have to have a lawyer send them a letter, this has taken me hours to sort out and nearly given me a heart attack I've gotten so mad. Further, they are frauds. This is not insurance that covers your phone in the event of loss or damage, i would have spent less money on a brand new phone OR by cancelling my contract with US Cellular and going to a new company. I'm so mad, i just may do that.

My daughters phone fell apart. it is a motorola Q. I had to call in the failure and not being acquainted with the procedure. I did not know the terms of the contract. I unwittingly answered some of the questions in a manner that they said meant that the damage was normal wear and tear.

I will terminate my contract with US cellular causing me to pay a early termination fee on this phone of $150. I will then have to find another carrier and get a contract and another cell phone.

My cell phone was damaged by water. I thought wow Im glad I have insurance. Well........little did I know that signal insurance isnt worth a dime.

I got my 2nd phone finally,, back from them yesterday. The first one they sent me lasted 2 days. I did not have a clue when I was paying for insurance monthly that you get refurbished phones. I got my other phone yesterday. it was a different phone than I had sent them, twice,and now this new phone I got yesterday lasted 8 hours.

Now i have to go through all the mess I have gone through twice already. Im almost ready to just buy me a new phone, turn them in to the Better Business Bureau and NEVER TAKE OUT INSURANCE again. They dont tell you all this when you sign up for insurance, and actually U S Cellluar has not been a great deal of help either. They just say they have nothing to do with the insurance, but they certainly are there ready to take your money.. CUSTOMER SERVICE???? i THINK THEY NEED A COURSE. I am sooooooooooo frustrated

The Signal replaced my brand new Sidekick 2 phone with a refurbished Sidekick ID. This is a less and lower model phone and when I got the phone it was defective. I had the phone for 10 days and it began to malfunction. I had to buy a brand new phone because they tried to get me to pay another deductible.

My wife and I have had Nextel phones for 4 years and have paid for insurance the entire time without a claim. My wife opens her flip phone and the hinge breaks. She calls to make a claim and is told that what she described is normal wear and tear. We have paid around $500 over the last 4 years for insurance which is a useless service because if you make an honest claim and tell them what happened then it is not covered. She could have called and lied about what happened and got a new phone but instead honesty got her SCREWED!!!

I turned in a claim for my kyocera strobe phone which I purchased from U.S. Cellular a couple of months ago. The inside lcd screen went partially out. So instead of sending me another phone like the one I have, and spent $230 on, they instead sent me a cheaper brand cell phone which I do not want. I want either the cell phone I have, which they say is no longer in stock because the its been discontinued, or I want a better quality phone. I am willing to pay the difference in price minus my deductable in which I've already paid.

If I cannot get the one that I turned in a claim for then I would like one of the smart phones or one of the newer razor phones. The feature that I liked was the texting keyboard feature it had. It was a full keyboard inside.

The inside lcd screen half way went out. I'm not sure exactly how it happened. I think it may have either got stepped on by my 3 year old, or it may have been dropped, but it was insured.

On 10/22/07 I went to a US Cellular Store in Freeport, Il and renewed a contract, and received an upgraded phone (a strobe) for my daughter. She took it to school and it was stolen within a week. I thought no problem we have paid Signal insurance premiums for years and the phone just came out, so we will just pay the $50 deductible and get a new one. Not so simple! After many phone calls and going back and forth between US Cellular and Signal Insurance who not only gave us a wrong phone when we paid the deductible, but did this twice, claiming they had no strobe in the warehouse, then saying they did, and then did not.

I have now paid $100 in two deductibles and still have no phone which was my daughter's birthday present. I am advising everyone I know, NOT TO BUY SIGNAL INSURANCE! I also told the signal insurance that if they are treating everyone like this, it is a matter of time before a law suit is issued, and that I would be a part of it in a heart beat!

I am a nextel customer who thought I was doing the right thing by purchasing insurance for our cell phones. We were not given a choice of insurance when buying our phones. Nextel signed us up with The Signal insurance, what a joke!!! One of our workers called the office to report the volume button quit working on his phone, the phone is 1 yr, 3 mos old. I said no problem, it is insured and called nextel for the phone number.

After speaking with a representative and a supervisor for at least 30 minutes, they said they would not cover the phone because the worker did not have an accident with the phone or do anything to make the volume button stop working, how the heck do we know why the volume button doesn't work anymore! and who cares! I thought that's why I've been paying for insurance for the last year and a half.

I immediately dropped that insurance and am out to warn anyone who will listen. Do not let anyone sign you up for the Signal insurance on your cell phone, you might as well just throw away your money!!

My son dropped his phone 2 months ago and broke the antenna. A claim # 11320773 was issued by the Signal Insurance agent. They said the replacement phone would be shipped within 48 hours. ( I paid for express delivery.) Two days later when no phone arrived, I called to check on the delivery and was informed the phone was not covered under insurance, that it was a defect of Motorola and Motorola would have to deal with the incident, which they would not agree to. Signal Insurance deemed it mechanical breakdown--not covered by insurance. What a waste of time and money! The phones are garbage and not built to last and insurance of all types is a rip off. The governent should shut them all down for fraud! What are we paying for? Nextel informed us the phone would cot $278.00 to replace! Ha! Now we have an inferior phone that works sometimes and have been paying insurance all these years for nothing!

We have poor quality service and paying top dollar for garbage, to mention all the aggrevation and time wasted processing a claim that wasn't approved. . .AGAIN! Class action suits shoud be filed against all these companies involved!

In June 2007, I lost my Nextel I-836 Motorola phone. Signal Insurance was contacted, and my re-furbished phone and apparently new battery was sent to me. As we jump ahead 3 months, the end key, soft right key (messages), and O.K. key stopped working, as well as the battery holding 11 1/2 minutes on a full charge. Today, I spoke with two associates and three managers. Both associates and two of the three managers stated that they send BRAND NEW AFTER MARKET BATTERIES (i.e. not Motorola)and that the warranty on their equipment is thirty days. I contacted Sprint/Nextel, and they credited my account $40 to cover a new battery, and the service center replaced my phone free of charge. While at the service center, an employee noted that the 3 month old battery looked a little beat down. He peeled the sticker off of the battery that read Quality Control Battery INC., and to everyones supprise, it is a Motorola battery. And to top things off, according to the date code on the battery, it was over three years old! I called back to Signal, asked if they supplied new batteries with the re-furbished phones, and was told yes by an associate. But when I spoke with Terry (the second manager), I was assured that the battery was new. His supervisor Chrystal (7221) claimed the batteries could be re-furbished. What's the deal? I've been to the Signal website, and no where in their mission statement does it say anything about de-frauding their customers. And according to the Nextel service reps, the new Motorola batteries are lucky to last more than 2 to 3 years.

I am most concerned about the $100 deductible I was charged for what 3 of 5 employees of the Signal called a re-furbished phone with a new battery when in reality i received a 3 year old battery with a cute sticker wrapped around it to make it appear new. If they handle hundreds of thousands of claims, how much money has been stolen by their misrepresented claims? At what point can they be held liable?

April 25, 2007 I went to my local U.S. Cellular store where I came into to turn in my cell phone, which had broken into two pieces I spoke with the representative of U.S. Cellular and they called Signal Insurance which is the insurance company I carry on my phone and told me to speak to the customer representative and state to this person what had happened to my phone I spoke with a lady named Cathy and she asked me what happened to my phone I stated that I had dropped it yesterday and it had a crack in it and today when I pulled the phone out of my pocket it broke into two pieces and that the battery case had broken off.

The lady asked me if a specific incident occurred while pulling the phone out of my pocket. I stated other than it breaking into two pieces nothing else had happened The lady came back on the phone gave me a claim number of 10941697 and stated to me that my insurance would not cover it because it is considered normal wear and tear because I could not specify an incident that occurred I then stated that dropping it the day before did not help probably and that that definitely was not wear and tear.

She stated to me because I stated that I could not relate the phone damage on April 25, 2007 to an incident than it was normal wear and tear.

My phone was stolen over the wknd. This was a brand new I850. I have insurance on my nextels for 6yrs and counting..... I just went to hook up my extra phone, an older I730....which was a signal insurance replacement frm Sept 2005 (yep i have a problem w/phone stealers!!) well, these unbelieveably unhelpful people advised me that MY OLD PHONE was in the negative file (lost or stolen, along w/the sim card that came shipped inside of it!!!) now....im waiting for a new phone, which also they informed me was a 100.00 deductible, not 35! So now I'm doubly screwed...out the 4 bucks every month, out 100.00 deductible, and of course the icing on the cake......i cant even hook up my own nextel that was a signal replacement.... and i better not get a refurbished piece of garbage for 100.

I purchased a Nokia 6255i phone, through US Cellular, with the $5.00 a month insurance. Due to mechanical damage, the phone's speaker ceased operating, so I called The Signal to claim a replacement phone. The Signal assured me that they would replace my phone with a comparable phone with the same features, since they had discontinued my phone.

When I received my replacement phone, it was not even near comparable (Did not have MP3, external memory, Radio or voice recording). I use the MP3 feature on my phone heavily, which the replacement phone could not do. I've called US Cellular to at least get a comparable MP3 phone from The Signal and they agree that I should have at least received a MP3 phone. I called The Signal again and spoke with a supervisor. She explained that if they do not have the same phone as a replacement, they could send whatever phone they wanted or I could purchase a new phone.

I've spent more than 4 hours total between US Cellular and The Signal, plus numerous trips between home, work and the US Cellular Service Center. I've spent around $120 on phone insurance, a $25 Deductible and the original purchase price of my Nokia 6255i was $200.00.

My Nextel cell phone display went blank on Nov. 2, took it to repair center as I have both repair & incedental insurance on the phone. The repair center told me, after taking it apart that the board was crushed and it was non repairable.They informed me because of the damage I would have to go through my incedental insurance carrier to get it replaced. when I contacted the insurance company and told them I didn't know how the phone got damaged as there was no external indications.

The insurance company told me it would not cover the claim because I didn't know exactly when or how the phone got damaged.basically being honest is not the best policy. I pay for incental damage,the phone has incental damage, the insurance company looking for any fraudulent way to not honor the policy-I feel it's not fair and very wrong.

It has now been 12 days since i first filed my claim because i lost my phone.they said it would be here in 2 to 3 days.then they said i hadn't finished filing my claim so i did everything again and 3 days ago they said my phone would be here in 2 days.now i am going out of town without a cell phone.this is about the third time i have had problems getting a phone from them.i pay for insurance every month so that if i lose my phone i can get a new one, i don't think it should be so hard to get one every time.

i work full time for a construction company where i always need a phone for safety and work purposes.i also drive a racecar so i am always on the road and i just had a baby and have no way of being reached. i guess you can see what a hastle this has caused me. thanks

I purchased a phone that needed to be replaced, where I was charged a $50 deductible, after being charged monthly premiums.

I have insurance through Signal Ins. Co., on a cellphone. I have several cells that have been wet, dried them out, and all is well. My lastest phone got wet. I dried it out, like all my previous phones. All the graphics work, but has a data abort message. I tried my local provider, they opened it up, saw the red ink. Said there is nothing you can do, phone is bad. I called a nearby service center, where they actually repair phones. Didn't mention that it had been wet. Told them the code I was getting. They said with my model, it was usually repairable by reloading the software and to bring it in. I did, and as soon as they found it had been wet, they said there was nothing to do. I have a $50 deductible, they will replace it with a nearly obsolete phone that I can buy off ebay for less. After paying insurance for 2 years!! I have argued with Signal, they told me that they will not send out refurbished phones, I doubt that.

I feel the whole thing is a scam, I am currently using my old phone, and probably still paying for insurance that is ineffective and ill advised.

My husband and I have phones through Nextel. I signed up for the insurance through The Signal, which is the insurance that Nextel uses. The first incident, my husband lost his cell phone. I contacted the insurance company and they replaced it, but I had to pay $30.00 for the new phone. This was about 8 months ago or so. Well, recently, my husband broke his phone. I am assuming that he broke it when he fell off his dirt bike, but I wasn't sure. Later that night, his phone quit working.

He took it to the Nextel store to see if they could fix it. The lady at the store said that the inside had been crushed. So, I called the insurance to file a claim. I told them that the phone had quit working, that we took it to the Nextel store, and that the inside was crushed. They asked how it happened, and I told them that I didn't know. They denied my claim stating that it was due to mechcanical malfunction, which is not covered by the insurance, and that I would have to buy a new phone.

Why am I paying for insurance if they are not going to cover me? We looked into buying a new phone, but since the model that my husband had, which was the Motorola i530 was no longer being made, we would have to purchase a new model at full cost. I looked into purchasing phones for his replacement. Since his SIM card was ok and not damaged, we pulled it out. We ended up losing the phone (which we later found), so I reported another claim because it was lost. The insurance company denied that claim because the SIM card was not in the phone at the time it was lost and technically we did not lose the whole phone.

Well, we ended up finding the phone and my husband then tried to call The Signal to straighten things out. When I tried to call to straighten things out, I was told that since the claims had been denied, that they could not go back and change anything in the system. Although I got a letter in the mail stating that they claim had been denied, but if I had any other information that they should consider, to contact them, they still would not do anything. My husband called and went through about six different people and was on the phone for over an hour. The lady that he talked to was stated that she closed the two claims that I made and entered a new one from my husband. All I would have to do is fill out the insurance paperwork stating what happened and they would send my a replacement phone for $35.00 plus $15.00 for express shipping, and send them the broken phone. I told them that we could do that. I sent the paperwork back to them.

Well I checked today and the claim again got denied.

Our company is a big customer of Nextel. All of our phones carry the Signal insurance and since we're a construction company, we have had to file several claims. Today I called to file a claim on a phone of one of our employees. He had told me what happened, dropped off the phone, and left for the day. This is normal company protocol and my job to handle such tasks. During the phone call with Signal I was informed that I could give my version of the incident that was said to have caused the malfunction of the phone but she advised me against it because if the actual user changed his mind or said something contrary the claim would be denied.

I felt I was being accused of intending to lie. I told her that as he had JUST told me what happened, I would be telling her exactly what he told me. So I told her what happened and she read my statement back to me and then asked Do you agree that this is what happened And it was absolutely NOT what I had just said. I said No. That's not what happened and repeated the details of the incident. Three times she read this false statement back to me and three times I told her no, that's not what happened. Finally she was rude and said haughtily, I really don't think it matters.

Now if it doesn't make any difference, why was she so adamant about filing the claim with HER version rather than the word-for-word statement I'd just given? I felt that she was determined to deny this claim, though we've been paying for insurance on a huge number of phones for years and have never had a problem. So I hung up and will be having a company owner call and speak to someone there.

Now our superintendent will have to wait at least another day before he receives a replacement cell phone, and being that's his only communication to necessary vendors and other parties when out on his job sites, this will prove to be extemely inconvenient.

I called to report that I lost my phone. The person on the phone stated that in order to file a claim I would have to complete a report, sign it and return it. I would have to wait for the form to be mailed which was mailed to me on July 31 and received on August 4, 2006. The last time I reported I reported my for was stolen was back in 2004. The person on the phone stated that after receiving the form back it would then be submitted and it could take up to 72 hours to be denied or authorized. I have been paying for insurance on this phone since 2004 and maybe even before. But jet I have to wait for a phone. The person on the phone made me feel discriminated. He maid me feel like if I just wanted a new phone. I called the store were I lost the phone how ever no one turned in a phone.

I had to buy a phone because as you can see it took six days just to receive the form. It will then take 72 hours to see if it will be denied or approved. After that it will take 72 hours to mail the phone. During all that time something could happen to me and my baby and I would not be able to call for help. Please help in getting my money back since it is a problem replacing phones with this insurance company. Its faster to buy a phone. It is costing me more money to buy the phone, extend my plan and on top of that pay the insurance incase something happens to the phone.

On July 30th, I received water damage to my Motorola I930 cell phone (I was pushed in a swimming pool). Knowing that I pay monthly for insurance, I contacted my provider (The Signal) and reported a claim the next day (31st). They stated that I need to fill out a proof of loss form and send it back to them. They said that it would be reviewed and a new phone would be sent out w/i 24 hours. Well, days went by and no phone was shipped to me, so I called to check on the status. I was told that my claim was going to be reviewed and would take 3-5 days for this review. I asked repeatedly why and I kept getting the same answer that the computer either supports the claim or sends it to review and that it wouldn'y be acted upon until the 7th of Aug.At which time a decision would be made and send out a new(so they say) phone will be shipped out in 3-5 days or expedited in 2 days for $15 x-tra. Also there is a $100 deductible added to the $5.00 a month I already pay. So that puts me w/o a cell phone, that I pay $100 a month to Nextel, for 12 days. This is my primary means of phone usage.

just like most people i pay my premiums and when i claimed a loss on 7-16-06 it is now the 25th of the same month and im still waiting for approval from the review dept i have never been so misdirected -- no one wants to tell me anything and all i get is the run around i would think that such a large well known company like nextel would use a company that makes thier customers happy instead i want to choke someone.

My phone stopped working after a short period of time after purchasing it from US Cellular. I filed a claim with The Signal on June 01, 2006. They then sent me prepaid postage through UPS. I then mailed the phone back to them on June 03, 2006. It is now July 6th and The Signal is claiming they have not received the phone. They said they keep no record of the UPS tracking number on their prepaid envelopes. Now they are threatening to charge me for replacing the phone plus and additional $50. I am not the first person to have a claim of this sort. I am firm that this is fraud.

They are threatening to put a charge on my cell phone bill with US Cellular and to damage my credit score.

I purchased two i830 phones in early May 2005. One silver and one bronze. We signed up with the Signal Insurance as we thought this would be a good deal. It was a low price for the, apparently great, service we thought we'd receive. We were informed by the Nextel Representative that the phone would be covered under most situations that would involve loss. Come to find out that when one of the phones was damaged, that wasn't the truth at all. In the form that we signed, it stated that the phone would be replaced with another one it for only the cost of the deductible.

We followed all necessary procedures to get the problem resolved. Two weeks after submission of the correct forms, we finally received the replacement phone. The replacement was the bronze model, and we were replacing the silver model. This was the first of a 6month battle between Nextel and Signal Insurance. We called to verify that the phone shipped to us was correct. Signal’s response is that the silver model was recalled and would no longer be given out. After an hour long conversation, we hit numerous road blocks and dead ends. We decided we should talk to Nextel. They told us there was no such recall, and that the silver phone was not recalled at all.

We then decided to be brave and call signal back. We had to explain our issues with them for the second time. They then told us that the replaced phone was what was guaranteed in the contract saying they were not obligated to send the same color. They said that if we wanted to, we could send that bronze phone in and incur all the prices for shipping and the cost of a silver replacement. Turns out that the bronze one we received, was a refurbished model. Yeah, it broke within 60 days. We called signal back and to our dismay, they told us that phone wasn’t covered since it was a refurb. Seeking a refund since the time I had the refurbished phone, I was told that I could only get 45 days back. Is this even right; paying for service that I’m not receiving? Now, I’m stuck with a phone that’s broken, mangled, and barely workable.

I called to report that my dog had eaten my cell phone and the woman I spoke to the first time said there is actually a section called damage caused by pets she would just need me to fill out a proof of loss form and fax back to them. I filled out the form and was told the information was not sufficient - they needed to know if I still had the phone - I said the claim form does not ask for that info. and I am paying $3.00 per fax. Of course, they sympathize with my situation but Cheryl, a supervisor stated that these forms are new and the Review Team is rejecting them every day and they never know what they are looking for or why they are rejecting them. I have since refaxed the new info. and am awaiting a response. I feel as though this company tries to do everything in their power to not cover a new phone - is there no recourse for consumers. you buy insurance for damages, loss and theft and NO WHERE in writing can you get what is covered!

I purchased a Nextel i860, and paid extra every month for insurance coverage from Signal Insurance. On 11/2/05 I lost my phone.

The insurance covers damage, theft, and loss so I called Signal and reported the loss. They requested that I send them the receipt for the purchase of my phone, which I did (I bought the phone at Personal Communications). I also sent them the sworn statement of proof of loss that was required. When I called to follow up on my claim, they said I had sent the wrong form. They wanted the receipt from Nextel, the Subscriber Agreement. I told them I would send the correct receipt, but they said it was too late.

They filed the claim as fraud, and I only had one chance to send in the right form, therefore there would be no refund of any kind. They said it was too bad I didn't read my contract with them.

This smells of fraud to me. I paid my insurance premiums, but cannot file a claim because this case can't be reopened? When I asked to speak to the review dept, I was informed they do not take phone calls, but I should feel free to write them!

I purchased insurance on my son's cell phone with the understanding that if anything happened to the phone it would be replaced. The charger will not stay in the phone, so the battery will not charge and is unusable.

I called Signal to make a claim and was advised (after the insurance company spoke with my 17 year old son) that there was no incident of him dropping the phone so it was not covered. I questioned that if the charger will not stay in the phone, even if we don't know exactly how it happened, it's still broken. I also asked what if it broke because my son was pushing the charger in too far into the phone and they responded that that would be normal wear and tear, not an accident. How can it be normal wear and tear when the phone is only 6 months old?

Sadly, if my son had lied and said he dropped the phone it would have been covered.

Signal replaced my broken phone. I mailed the broken phone to them in their envelope with their label. This was three months ago and they still haven't received it.

Shortly after the replacement phone was received, we cancelled this phone # on our Nextel account and I am offering to send the replacement phone back to them to offset the broken phone that was either lost in the mail OR not recorded as being received, but they say they can't accept it. They want their $200 + $50 late fee because they haven't received the original phone.

After reading the other complaints and speaking to usually rude people at Signal, I don't see why Nextel keeps using them.

My son's phone was stolen from a school locker room on 1/9/06. On 1/10/06 he was allowed by Signal to file the claim, he is only 14 years old.

When he filed the claim he reported the wrong model of phone, and when I faxed over the proof of purchase it was different from what he reported, so they denied the claim. Since my name is on the account, I argued that Signal should not have let him start a claim (the Signal rep said they only require the customer to know the billing address on the account to start a claim).

After several calls and conversations with two supervisors I hit a dead end. I argued that the bottom line was a I760 phone was stolen and I even have a police report to validate this. But since the wrong phone was originally reported the claim has been refused and I have no course of action.

So after paying three years worth of insurance without a claim, they are refusing to replace the phone because we reported the wrong model phone.

I purchased a Nextel i860 in 10/23/04 and also purchased the Signal insurance. About six months ago I lost my cell phone and Signal replaced it without a problem.

On 11/21/05 the screen on my cell phone was not functioning correctly so I took it to the repair center Nextel offers. They told me they could not repair the telephone and that I should file a claim with Signal Insurance. Signal asked me to fax the original purchase receipt to them, which I did. My claim was denied because the information I faxed did not match the phone I originaly purchased!

Well, it was obviously not going to match because Signal replaced that phone six months ago.

We purchased a i730 Nextel phone for our son this past Christmas with insurance through Signal Telecommunications (used by Nextel). This past week, the phone was shipped via FED-EX to be repaired because of a screen problem.

We spent hours with Nextel and finally were told it had been lost in the system and for us to file a claim. We did and were told that if we were not notified within 24 hours to again call Signal Insurance.

Again, we heard nothing so we called Signal again (ANOTHER WASTED 2 HOURS). We were given a claim number and told to file this through our computer via (www.adobe.com). We attempted to bring this site up (ANOTHER WASTED AFTERNOON - TOTALLY).....we finally gave up.

This has been a joke all the way. If we had known this, we would have and still may choose another company to do business with. We are planning on contacting our Better Business Bureau as well as The Attorney General's Office with complaints.

The volume button on my wife's phone would not work so we called Nextel, who sent us to Signal. well signal said my phone was not covered and transfered me back to nextel nextel said they would add the 2.99 to take it to the nextel service i took it to them on friday july 8th and they said that the phone was not mine it was not on my contract that i had an i860 i said no i did not they called nextel and they said yes that the insurance had turned off my phone and that they were shipping the phone well i waited and while i was waiting my wifes phone was turned of and we could not use it well on july 13 i called and they said it was shipped on friday and tranfered me to signal insurance they said that they did not do any thing like that what happened is that they shipped the phone to someone else that they crossed the files that it was my fault for the problem not theirs there for the do not need to do a dam thing about it i did not even get an apolige i'll i got was your phone is back on so take a hike