Nextel

For long stretches of time, sometimes as long as four hours plus, my Direct Connect is not functional. I was told that this was one of your newest and greatest units. I was forced to buy a simple digital Nextel to direct connect with my crews. I am angry about the poor service and the two-year plan I was forced to buy to fix your problem with my service. Please have someone with authority call me at **. Please do not have a third-rate drone make this call. I really have to wonder about this company if you have to have a line mentioning an attorney to handle customer complaints.

I had ordered a phone in June, and also signed a contract with Sprint on June 7, 2010! When I got the cell phone, which was a Samsung Sleek (model sphm350zks), which cost $100.00, the plan was to start at $49.99, but would later increase to $69.99. The phone started having technical problems in the beginning of November, 2010. It had to be taken to their facility, for it to be repaired. I had to ship the phone, in which, they paid for shipping! The phone had caused us to lose calls, and web problems, so I did not get charged!

In January I also had technical problems. They told me I was getting charged $50.00 every time I experience mechanical problems with it. In February, I experienced the same thing (no power), so I had to go to the Sprint store, and they checked the phone. They said the charger was wrong, so they replaced the charger! When I took the phone home, the cover was in bad shape, so I had to send the phone back to Sprint, and they sent another phone with the same problems! I tried to have them change my cell phone model. And they always told me to say to wait to be eligible for an upgrade in June, 2012!

I had to cancel my service, because my bill was too high, because of the deductibles. I reported them to the Attorney General, and he is so lazy. He has rejected my emails and calls! I even reported them to the BBB, and they said go to the Attorney General!

I have had Nextel for years. But since June 11, 2011, I had nothing but problems with the replacement phone sent to me, for example, it was not working right, bad buttons, bad speaker and connection cutting out.

I called a local store close to me, it was about 8 miles away, and I was told that the closest repair facility is 29 miles away. I went there and they stated they would send a replacement. I received a replacement but it was the same, if not worse. I then called Nextel and I explained the problem. I found out that the closest store had a repair facility behind the front store, this is the one located in Cumberland Mall, Vineland, NJ. I called back and then found out after going to the store behind the mall that the two stores doesn't get along and they are Nextel owned stores and not private. I reported to Nextel that they sent me farther away than needed.

In the mean time, they sent me a replacement phone again. Understand that I had four replacements in one month with same and even worse problems. I called again and they stated that this phone, which is not even a year and a half old, was discontinued. They said they will send refurbished ones to me, as parts aren't available anymore.

I was furious as I paid for a new phone and not a refurbished one, I also paid for insurance premium. The phone didn't make it at least to the 2-year agreement, thus I had a total of 3 months of very poor service and I was still paying them.

Now, I switched to Verizon because of this mess. But now, they are sending me a bill for early termination for $214, which I don't think is fair. They didn't provide service, and they broke the agreement by not providing service when I paid premium. Even when I first complained, they offered a $10 one month courtesy to get a new contract. That's been nothing, my second month bill was $68. That's $14 more than my regular bill. And after switching a $7 bill for call forwarding due to not being able to receive or call anyone, I switched to Verizon.

I had service with Nextel for years off and on and I had my service suspended again and again without end. I had 500 to 1000 phone bills when I was on the 199.99 unlimited plan.

Nextel charged way too much. Every time I tried to add a phone, I was almost finished getting the phone when I was told I could not get the phone that day or that I first had to pay a deposit of 50. No matter what rate plan I was on, I got all high bills with prorated charges .

My first cellphone was a Nextel. There was no reception in where I lived, so I took it back. They talked me into an antenna booster. This was during the two-week trial period. It still did not work. So, I came back again. Then, they said sorry, I owed them $400 to get out of the contract. I noted that I had already been by within the two-week trial period. They did not care. I assume the phone was resold. I wanted nothing else to do with them. They had a collection agency call and put a nasty blurb on my credit rating.

I refused to pay for a service and a phone that I could not use. It eventually went away after 8 years (not on the credit bureaus) and a number change. No more calls. Then, I dared to try a Sprint phone. Once again, no reception. I took it back the next day, no contract this time. Now their collection agency has started again (since they bought Nextel). They keep calling us. In a nutshell, no reception, no contract signed, or they will hound you down for ten years. She says that she will call all day and send us lots of mail. For a phone I tried to use over 10 years ago, could not get reception, took it back and nothing has improved since. Buyer beware!

I've been a Sprint Nextel customer since 2005 and I am disappointed to say that my favorite cell carrier became one of my biggest nightmares. I work as a truck driver and I travel a lot in the U.S. and Canada as well. In 2008, I replaced the phone I had then with another one from Sprint that was advertised at a lower price if I was to renew my 2 year agreement. Until then, all my incoming calls were free and I never got charged roaming in Canada but all was about to change. After a few weeks when I noticed I got charged, I called customer service and I was told that my plan changed when I replaced my phone. I was going to pay for all my voice calls from then on. I was a little bit confused because nobody warned me my plan will change once I renew my contract. I was aware of the charges incurred in Canada and I used my cell phone very often there to check my e-mail inbox, listen to music online and watch YouTube clips. Every time my bill came, it was no more than 200-300 dollars a month.

At the end of February 2011, I had to go to Canada one more time after a long break. My boss explained he had no one else to send there. I was stuck with that load. As always I used my phone no more than what I usually use it for. After about 12 hours of use, while I was already on my way back home, I checked my personal E-mail inbox and I found and E-mail from Sprint-Nextel warning me that my plan incurred more than $500 in Data Charges. I stopped using the internet immediately on both the phones I had with me. I contacted Sprint and complained about the fact that I never got charged roaming in Canada for Internet but they offered me a deal of 25% off which I refused. The customer service representative told me, it is all they can do and they cannot reduce my bill any more. My charges were over 600 dollars in just 24 hours. I called and complained but I solved nothing. I told them I never got charged and nothing. When we were talking about my second line that incurred about 80 dollars in charges, they told me they can cut the bill by 25% or 30 something dollars.

I accepted the amount instead of the percentage because I thought it will reduce my 80 dollars bill more. The problem was that they subtracted the amount from the whole bill amount which was over 1.300,00 dollars. I called again to complain and I told the customer service representative that I need to disconnect my service. At that moment I got transferred to an account manager or supervisor who promised me a 50% discount that will take effect in about 12 days. I waited for 12 days to see what happens and there was no discount. Instead I got hit with an 1,800.00 bill in the mail. They also disconnected me and made me pay the breach of agreement fees for all 3 of my phones and they announced a credit collector which contacted me almost immediately.

Like I told them, I was entitled to an announcement before I got charged the 500 dollars and not after like they did. If my plan changed, I was supposed to be let know by Sprint. Except the regular monthly bill and advertisements they sometimes send to the phone by text message, I was never contacted by Sprint. I would like to know my options and if I am the only victim of this unfair practice or not. I am already thinking about seeking a lawyer's advice. Thank you.

I have not had service since 11/29/10. I've phoned Nextel 7 times, with no results. I want to break my 2 year contract. Who do I contact?

I started with Nextel in 2004. I had two lines, my first line was **. I got another line for my wife **, Sprint took over Nextel and in 2009 January, I had my phone stolen. I called Sprint and they told me that I was covered by insurance, so I was sent another phone after a week. I was called by Sprint and told my insurance did not cover the phone and I would have to pay for it. The phone plan I had with Nextel was 99.00 (dollars) a month plus insurance on both lines. I had my service turned on only to find out that Sprint doubled my payment causing me to be always late and charging me late charges. I contacted Sprint and inquired why my plan was changed. I am on a fixed income and they changed my plan without my approval. I was told by Sprint that they double bills at times. I informed them that I never or would ever agree to any contract with double billing because I can't afford it.

I tried to catch up the bill so I shut off the ** line so I could catch up. I was charged 250 (dollars) early shut off. I had the line from 2004 and never an upgrade or an agreement for a new contract. I called Sprint about the insurance on my phones and they were bullying me and would not take the early turn off fee and would not discuss the charging of insurance. Sprint sent me a letter demanding I pay in full the early shut off fee or they will stop my service. They stopped my service and charged me another early shut off fee. I have tried and tried to get Sprint to take these unjust fees off me. They refuse to and sold my bill to different collection agencies. Sprint is wrong from the way they are piling on and taking advantage of seniors.

I've been a loyal Nextel customer for 5 years. I recently upgraded to the blackberry curve. I've never even upgraded my phone before this. Never had any problems with my previous phone, a motorola. Now, within the last 60 days my blackberry text service has gone down 3 times and for several days each time. When I called tech support, I was told each time that a regional or national problem existed and that the engineers were working to correct it. I called Nextel today to request a change of phones since there are obvious problems with the blackberry communications. I've received the usual run around about they want to troubleshoot the phone first, but they already admitted that it is an engineering problem. I've filed a complaint that is supposed to generate a return phone call from upper management. We'll see. I live in FL, is anyone else having this problem with the blackberry text service going down for several days?????

I have had it with Sprint. watch your Bills peoples! I too received a .20 cent charge for text from Guatemala I knew nothing about. I called Sprint and said GET IT OFF MY BILL!

When I recieved my adjusted bill i saw a credit over $2.00. Then i realized what wat was going on. turns out the 20 cent text triggers a international tax buried in the "other charges area of the bill" I checked my daughters bill..guess what the little .20 cent guatemala charge was on her bill too.

I am emailing the Attorney General after this post. High tech robbery.OVER AND OVER AGAIN WITH SPRINT

I have been a customer for 8 years. I'm finally to the point I want NOTHING to do with this company. I have been having issue after issue with customer service.

It all started when I went to upgrade my phone at the store and they told me that I could not upgrade. There was no reason involved even when I asked them why. So I called customer service and they told me that I cannot upgrade because I just got my phone. I have had the same phone for 2 years mind you.

Well, someone had renewed my contract and put that I had purchased the same phone again so that is why I couldn't upgrade when in actuality I had my phone replaced with an insurance claim. It took me 2 and a half weeks of talking to people in customer service (who really didn't seem to care what my issue was) and escalating to supervisors that said "I will call you back within the hour". Well, needless to say no return phone calls or anything. I had to finally threaten to cancel my service before I could get someone to help me out.

NOW...I cannot access my account on their website. I called the number that was given to me with the error message and I have been dealing with this for over a MONTH now!!! I'm enrolled in e billing so that is where I have to go to look at my bill. Do they seem to care? Nope! I asked them to start sending me a paper bill and I was told that I would not be able to do that.

I've made call after call after call and sent countless emails to Dan@sprint.com and am getting no where.

For the past year, I have been paying Nextel so it wouldn't hurt my credit. But there are no service towers in my area. I just wanted a phone that worked. Now, I want every penny back. I don't think it should be legal to obligate someone to pay for a service that you can't provide. I want my money back and a formal apology. They should build a local tower or refund everyone in my area their money.

I had filed bankruptcy in 08/05. Nextel was one of the creditors. They ignored my request to update the file and reported on my credit report. After repeated warnings of lawsuit, they finally removed it, but here is what they did instead, they are now merged with Sprint that now reports on my credit. Again, I spoke with them and sent proof. Now just these past few months, they turned it over to a collection agency that we called and sent proof. They removed it immediately. But Sprint still remains. I'm ready to sue them in which they will pay hefty fines to the bankruptcy courts and personal grief. This is remaining on my credit report for the past four years as collections, causing denied credit.

I was employed by Nextel Communications as an At Home Payroll/Data Entry Clerk. For my first assignment, the hiring manager, David **, sent me two money orders for $980 each totaling $1960 to my home address via FedEx. I was instructed to deposit the money orders into my financial institution and with the money, purchase two accounting softwares which I would be using for work and a $100 signing bonus. Then I was supposed to send the remaining balance back to the shipping agent. Both money orders were returned and never paid. I was assessed several fees from my bank which Nextel Communications refused to reimburse me for. My checking account was also closed due to counterfeit check deposit and I never heard back from David ** or Nextel Communications again. I was left unemployed. My checking account was closed because Nextel sent me bad money orders. I owe Wells Fargo Bank money now because of the fees that were assessed due to the bad money orders I deposited.

I often get incorrect charges on my phone bill, this time it seems I was upgraded plans with out any notice. I bought a new phone from a nextel authorized representitive agreeng only that my plan was to remain the same. Nextel now is adding Roming charges and a National service plan with out any notice. this are charges I never saw before but since I got the new Phone I got the new charges with out my concent.

more than economical this is a stressfull and unsatisfactory situation. I feel helpless going against a giant company as is Nextel and its almost emberrasing to talk to this employess/ supervisors at Nextel that always seem to answer in the benifit of Nextel

I was a customer of Nextel for approximately 8-9 years. The last five years I had four lines; myself and my three daughters.It was not unusually for my bill to run $500.00 to $700.00 per month. I constantly had problems with drop calls or bad reception the last three years. I have (3) issues I was discussing with Nextel/Sprint before actually dropping their service. (1) Problem in October of 2007 I had been making calls about being billed for overage on my minutes and I was mad because I could never get a clear call out from my home or the call was being dropped three or four times. When I called Nextel/Sprint they said they would do a "dropped called report".

And then let me know if I could get these overages cancelled from my bill. Fine. Even though I had asked in September for the same thing and I had not gotten any credits. (2) Problem, I had been paying GPS fees for over a year on one line, I had only tried to use it once when I first purchased the service just to see how it worked. From the time that I first added the service to the night I actually needed the service, Nextel had changed to Sprint. On October 31, 2007 it was a rainy night and my daughter was late getting home and I was worried. I live out in the country and the roads are very narrow and very hilly. We have tons of deers that run out in the road. I was afraid she had hit a deer and couldn't get service or that she was hurt.

When I tried to use the GPS service on the internet, the service was not available to me. I called the 1-800 number and spoke with a rep. She told me it was because of my computer. I told her I could get the internet just fine, but it said on my sprint's account I didn't pay for this service. She argued with me about the service. She said it clearly said I was charged for the service, but that it was my computer. Again I argued that it didn't have anything to do with my computer. After fifteen to twenty minutes she hung up on me. I called back this time and got a man. We went thru the whole story again. He bascially said he agreed I paid for the service but it wasn't added to my internet access account and because it was late there was notthing he could do. The computer techs would be in in the morning. Needless to say, my daughter had car problems, and couldn't get any service on her phone.

I called the next morning and spoke to someone who was going to research my claim, and get back with me. I said I wanted to cancell that feature and be refunded the last nine months for something I was charged for but was not set up to have. Again I was told I would have someone get back to me. Nothing. Next months bill came; including overage charges and the GPS service charge. I called and Sprint rep was going to get me a credit for the disputed charges. In January my phone stopped working properly. I went into the local Nextel/Sprint retail store and asked about why my screened had gone dead again. I had Nextel replace the phone twice in eight months for the exact same thing. I was told that they had discontinued that phone because they were having so much problems for exactly the same thing that had happened to my phone. And they couldn't fix it because I didn't pay an extra $8.00 per phone, per month to had that service.

Now I did pay $5.00 in insurance but that is how they got the phone fixed the first two times so now I couldn't file another claim. so bascially I could buy a new phone or extend my contract for two more years and get a discount on a new one. Crazy! My phone charge was about $140.00 per month when I didn't have extra charges. But unless I purchasede a new phone I didn't have use at all for that monthly charge. The girl that tried to help me at the store felt bad and apologized but after thirty minutes she couldn't do anything unless I paid $60.00 for a new top half of the phone. This phone is what I use for work. I have to have it working.

It's crazy, but how can I fight it?

My usage dropped from 1,000 minutes per month to less than 400 due to constant dropped calls and they refuse to credit my ETF. I HAD to transfer to a new carrier in order to even make a call.

$400 in ETF Fees

We have had nextel for over 10 years but decided to switch to another company due to poor customer service.We called to stop service and they told us that the billing cycle is from the 3rd of each month so they could not cancle our plan on the 4th that we would have to pay another month.I worked for a cell phone companya nd the bills are alwys prorated from the time of canceling it. they seem to make sure that you can't go any were else with out paying them to do so.

We have to pay another $250 for a month of service.

I called Nextel/Sprint to enquire about my contract with them. I have not renewed my contract since I purchased the phone in April of 2007.

I was informed by Stephanie Borx that my contract was renewed in March 2008. I asked how this was possible, no one informed be about this renewal. Stephanie then stated that my service was updated with a $70.00 credit that was given to me without my knowledge to upgrade my contract.

I did not want to upgrade the contact because I am not happy with their services. I told her she could not place me in a new contract without my knowledge.

Stephanie went on to say they place this info in my bill in March. I did not see this in my bill and how can you place a legal agreement in a Bill, I did not sign a contract so how could a contract be binding.

To fix the problem that Nextel/Sprint created, Stephanie told me that I would be charged $70.00 to put my account back in the state it was in before they tampered with it. I never requested this so, why am I responsible for paying to have things fixed that they tampered with? What was the $70.00 credit for anyway..

yes am an nextal customer and they told me that if i paid my bill that they would upgrade my phone and let me chage it to my bill bill and pay it off mouthly. i said ok, they tell me now i can not do it, they come to me about my plan saying that am on 400 mints. and i can't get the services. i'm the one who chane my sevice on my phone.

i feel they was wronge. tell me what can i do about this issue. the phones i was appling for was the new rant by nextal.

my phone was tamper with an simes card was out of it, i need my phone replace and it was stolen. they told me that i could get the phone as an upgrade. the seconde phone was because i was approve for the line.

We have had our cell phone service with Nextel for over 5 years. Originally starting with a 2 year contract-however, I don't understand how in five years, we STILL had a 2 year contract when we finally changed services. We are now required to pay over $600.00 in cancellation fees alone, not including taxes and other fees.

We have been forced into keeping a service we didn't want for several years because we didn't want to have to pay the cancellation fees. We kept thinking our contract would be up at some point. However, over the years, if we would call in to change any little feature on one of our phones, our contracts would automatically be extended. How is this fair? It seems like a scam that I sincerely wish a class action suit could be filed against. This summer we finally decided to change services regardless of the cancellation fees. We now have better phones, better service and our monthly bill is HALF the price that our monthly Nextel bill was.

However, now we owe the $650 some dollars to Nextel. How is this fair? We paid on time with Nextel for over five years-our monthly bill was over $250.00 monthly and still we are being penalized. I have never ever filed a complaint before but for years now I have not understood how cell phone companies have gotten away with the abuse of their customers.

Cancellation fees totaling $600.00 as well as taxes and other fees associated with the cancellation. Not to mention that for at least 1 1/2 years, being forced to keep a service that we didn't want because we didn't want to pay the cancellation fees.

april 21 of 2008 made a deal with sprint that i would not cancel service if they gave me a new phone, on account of all the problems iv'e had with them as i was a customer for 8 years, or should i say nextel. made the agreement with a 1 year contract...

my phone was stolen 7-30-08. called them and they couldn't help me as i did not have insurance on phone ok fine. now as per conversation on 4-21-08 they said there gonna hit me wiyh a 200 service charge for early cancellation as i have resigned my service ..being that it was a 1 yr deal shouldn't i have to pay half of termination fee for they will not send any notes of the conversation i had on 4=21-08,and they due state when u call that the conversation will be recorded for trainee purposes..need help thnks

aggravation of incompetency, high blood pressure

On each monthly statement I've been charged for incoming calls that I've never received. At 35 cents a minute, my monthly bill is now over two hundred dollars. It is supposed to be 112 dollars. I've now paid Nextel 950 dollars since May 6th. I've spoken with at least 10 different representatives and no one is willing to reverse the charges. I have one year left on my contract so it would be 250 dollars per phone to cancel my contract.

I have not used my cell phone like I used to since my children are on their own now. I called Nextel to disconnect my services. The customer representative convinced me to stay on as a valued customer by discounting my account $10.00 per month and if I still wasnt happy that I could cancel services.

Well, in July, I still wasnt using my cell phone enough to justify the expense so I called to disconnect services. I was told that I could disconnect services but that I would be charged an early disconnection fee for reneging on my contract. I was surprised to discover that by accepting the discount in January that I had entered into a 12 month contract. According to the Customer Representative Manager (in italics because according to Supervisor Donna, they can call their employees whatever they want) I was told that I had 60 days to change my mind that they extended this offer from 30 days because I am a valued customer.

Nextels argument was that this is written in the agreement that was signed at the beginning of services (This was five years ago for me) and that the new contract was noted in my file.My argument was that this was not told to me when I was offered the discount back in January and that it is my word against the Customer Representative Managers word. I ended up hanging up on Supervisor Donna and told her that I will be taking this further. Up until now, I have been happy with Nextels service. I do not feel that the company represented itself well in this situation.

I am stuck in a contract for another six months for a phone that I do not use.

Unclear billing information. I am being charged for a few different services that I do not use. Nextel will also not allow me to apply for unlimited texting.

I'm being charge 5 cents per text with no way of changing my plan.

I am with nextelsprint. My complaint is this I do not receive good service any more. I asked for a new phone in which they sent to correct my service, it did not. So for the last two days I have tried to return that phone and for them to just put my old phone back to to its working condition so I wont be in contract any longer than I have two.

Each day I have talked to nextelsprint they pass me from one agent to the next. Both days I have spent well over an hour trying to get my problem resolved, with no avail. I do not know what laws protect a consumer or what my next move should be. I do no think this is the way a buss. should act any help or comments would be wonderful.

I am so stressed out that I feel like I can explode.

I am been a customer with Nextel for since 2004. With the illness of my father I purchased an additional line for emergency reasons. The second line was never used and the air time/minutes really were not used. On Jan 8, 2006 my father died and again the phone was never used.

I live in Tampa and have received updated phones and signed contracts for me. At no point did I travel to Ocala to sign another contract for the second phone nor did my mother/father receive and new equiptment. I am now currently unemployed and renewed my contract in Tampa for additional 2 years. Nextel will not allow the second line to be cancelled for 2 additional years or the penalty.

In reviewing my personal bills they ranged from $150-$400. I feel considering I didnt renew the second contract and there has been a death in the family I would like to have the second line cancelled (Fathers death certificate can be provided if requested). Please assist me and let me know how to forward this letter.

Economic Damage. Approximately $30-$40 additional payment per month since my fathers death and now the cancelation fee and additional charges. The final bill has not been received. Your assistance is greatly appreciated.

Have complained to them numerous times. phones never work right and i keep telling them this. they keep getting black spots and over heating cuting off for no reasons. i have to pay 100 dollars everytime because i keep being told that i dont have insurance even though i purchased it when i activated the phone and have called numerous times to request it and told i do have it so im not suppose to be paying the 100 dollar fee.

customer service is terrible and no will offically answer questions. they call harrassing me about a bill that is 1 day late and they receive it only a day late because the check is cashed.

Im very hurt,my husband and i had phones with nextel for four years,a little over two months ago,i fell short of paying them the full amount,my amount was like 480 in march 2008, paid 200 in april 2008, during that time my phone was disconnected.

I thought that i had 280 balance,call a few weeks later ,to find out, my account was canceled without my permission and an extra 200 was added for cancellation.Mine you that my contract was up in august 2007 ,so by right i could have canceled any time with out me having to pay an extra 200.Does charging for cancellation make any sense.

Last year my son was having a problem making a payment on his Nextel. So to stop his phone from being turned off I made a payment with my American Express. I called and made a one time payment. They continued to use my card for over a year, before I saw the charges and found out what was going on.

These charges were done without my approval or knowledge. I had to close my account to stop them from using my care. They wouldn't stop even after I told them that I didn't have a Nextel account. A YEAR WORTH OF CHARGES! I won't stop until this unjustice is corrected.

We are customers of Sprint/Nextel and have been for the past 10+ years. The past three months I have had to call on our bill. Each month they have had a printing error and have overcharged us. This month the overcharge was well over $100.00. They again said I'm very sorry, it is a printing error. My question is how many printing errors have occured over the past 10 years!

I tried to cancel our phone however we have five so it would cost me $1,000.00. Does anyone have any suggestions on getting out of the early termination fees? I called Sprint/Nextel and tried with no luck. They stated that they fixed the printing error and there was nothing I could do. Help. Thanks

On 6/30/07 I decided to terminate a number I had standby (1 out of 3) and called Nextel. Also I decided to downgrade my plan from Business Essentials 2000 to Business Essentials 1000 per representative suggestions. He sent me a confirmation email stating the services he had given me $59.99 etc, etc (I have the letter). He also stated the bill would not reflect changes until the next bill cycle -sometime in August 2007. I received my bill in August for $471 which was their error because they were charging me a deposit fee, they took time to reimburse me, but did. I still can't understand which are the new charges because it read BE 2000.

I waited for the next bill. Sept $349. Oct $306 Nov 206.96. During this time I called and called with different representatives about the issue with the plan and text messages, mobile-to-mobile etc. No one wanted to help or some would say I needed to pay what I owe. No one understood there was an error and it needed to be fixed. Nextel changed my plan without my consent and they wanted me to pay the bill as they had changed it. They refuse to honor the original plan I requested on 6/30/07 (letter of confirmation). At this time they claim I should have notified them 90 days after the change. I explained to several parties no one was doing anything, and I had to explained the same story to everyone. Also, on 6/30/07 they cancelled one of the numbers I asked to keep and opened the number I wanted to discard. I believe (although they don't accept) this is what changed my plan, the person who made the mistake of cancelling the wrong number didn't realize she also changed my plan. I paid about $100 per month to keep my numbers on, but I refuse to pay the wrong amounts. I never had a problem with Nextel before until now. In addition they claim they cannot block text messages coming into my numbers - ever since I had Nextel this was never a problem. They claim they have to take away my voicemail in order to do so.

Nextel is charging me $431.07 for Jan/Dec in addition have closed down my phone lines. They offer me $50 compensation and will not honor the plan as I requested on 6/30/07 as long as I pay the $431.07.

My construction company has been with Nextel, ten lines for about 3 years, and never signed any contract or commitment. Six months ago my foreman got an upgrade/new cell for most of the lines without signing any agreement. Now Nextel says we incurred a two year commitment even though we did not sign any agreement. Are we bound to the two year commitment even if we did not sign any contract?

I have not gotten usable service for the last year. I have called Nextel, but they won't do anything about it. They offer 10 percent off for next year, but I do not have service with this company because they do not have good reception here in Monticello, KY. Please help me get out of this mess. I do not get any good service anywhere in my home.

I had been unhappy with the cell phone service that Nextel was providing me with and knew that my contract was about to end so I called customer care to find out the date that it ended. When I called I was informed that my contract had ended three days before. I asked the customer service representative about the charges that I would incur if I switched service providers. He informed me that since I did not have a contract with Nextel any longer, I would only be charged for the minutes that I had used to date. I specifically asked if I would incur any other charges related to switching providers and was assured that I would not. When I asked him how much my charged would be he told me around $10 because it was only three days usage. One month later I get a bill from Nextel for a full month of charges. I called their customer care and was told that even if I used one day of usage in the new billing cycle I would be charged for one full month. When I informed them that I called to make sure I wouldn't be charged for one full month and had been reassured that I would only have to pay around $10, I got this reply I'm sorry that someone told you that, but you were misinformed.

I now have to pay for one full month of service.

I've had nextel for a year. I've lost/damaged my phone more than 3 times so Asurion, the insurance company, discontinued my insurance on 10/02/2007, but nextel billed me until 12/30/2007 until I noticed their mistake and informed them, but they refused to return my money paid for Sept, Oct, Nov for which I was receiving no insurance service but paying for it. When I called customer service the supervisor PEGGY was very rude, has a disgusting attitude and refused to return my money, claiming it would be insurance fraud, and finally when I asked for the cancellation dept hung up on me.

3 months of insurence paid for but not recieved totalling $21.00.

Almost every month I have to call Nextel customer to complain about charges that are applied to my bill. Each time I speak with a rep they have me on the line for more than a hour before they are able to resolve my issue. This time, 12/14/07, I called because I had called on 11/24/07 to have my text msg plan upgraded, and I was informed by the rep that my plan would be prorated for the month on my current plan and will be charged the $20.00 for the combined family text msg plan for all three of my lines. I called to complain about the overage charges and requested to speak with a manager and I asked her to go back and listen to the recordings to see exactly what was explained to me and she told me that they had no way of going back and listening to the call that I made.

This results in me having a phone bill that is way over what I should be paying, when I have other bills.

I got a new phone from Nextel that I have to pay for (a whole other issue there), after being a customer for years. Less than 6 months into my new phone I realize it doesn't ring. That's strange, it's never been droppd or anything. It's been my baby because I hate paying for new phones. I call Nextel and get tech support on the phone. We do some resets and other things and then we get cut off (also on a nextel phone). I look on my phone to find the number to call him back and realize there are NO CONTACTS! So as soon as I got the guy back on the phone, I told him I had no contacts and he said, "really?" and laughed. I also have two Ms. Pac-man charges per month, which are not on my phone and charges for a 1ktv which also does not exist. Menu-java apps-the only option I have then is java system which leads nowhere. I don't have a calculator which I used to have before calling Nextel. I don't have a TV which I used to have and I definitely don't have any games because I never had any other than the demos. I don't play games or watch TV on my cell phone.

I pay $70/mth (which is a lot for a college student with no parental suppport), for a phone I can't hear ring, I don't have any numbers for and I get charged for ms. pac-man and a 1ktv every month which the tech guy couldn't even find on my phone. He was baffled.

I have hadthis service for a while now. I am very unhappy and I want out of my contracts with no cancelation fee. This year my 2nd line was going to expire,so I called and said to cancel it when the time was up. Then I called back and saidnot tocancel the line, just give me the 2 new phones and I will sign up again for 2 more years. I got the phones, and then when I got the bill it had a Cancelation fee of $200.00. I called and talked with so many people and they all told me that I canceled it. I told them I just got 2 new phones, sowhy would I cancel it when I just got the phones. It took a while for that to be taken care of.

Then I was having money problems and I had my phones shut off. I got it paid up and told them to turn the phones back on. They said the 2nd line was canceled. I was mad by now. I told them I needed my second line. They told me that I would have to order a 2nd line. I told them I was not paying again.Well, I got the second line and they were sending me another new phone. It was more thana week and I did not get my phone. I called and they said the phone was shipped to a lady in Texas that had the same account number as me. I called and complained and they gave me a $74.00 credit and I got the new phone.

I got the first 2 phones in April and the screen on one of them is hard to see. I took it to a store and they said that I did not have insurance on it. This is a ic402,and I said I can't see this screen can I use the other ic402. After talking with many people, I was toldthat can't be done. Now the new ic502 has not worked since we got it. You have to take the battery out then put in back in for the phone to work. I am so tired of this. I need my phones to be reliable. I have a son whohas mild mental retardationand my other son has ADHD and I need to be reached at any time. I want out of my service with no cancelation charges. I will even send all 3 phones back.

I have had the ability to access the internet blocked from my kids three lines for years. With out my permission, access was changed and I suddenly was hit with $30.00 in internet charges. A conversation with a customer service rep, Netty and Jolanda, revealed that the service was activated and there is nothing that they can do to credit this. Upon further inspection, unlimited test messaging that was $5.00 per month is now $15.00 without any approval or notification. I also find it interesting that both customer service reps claimed phone problems on their end when I requested a supervisor. Netty claimed that she could no longer hear me although I heard her chuckle when I screamed at the phone. She then disconnected. Jolanda claimed that her wires were acting funny and that she would have to switch wires after my call. I am interested in hearing if this is consistent behavior and an intentional act on the part of Sprint.

On my Oct/Nov bill, these charges amounted to $61.00 extra.

I have been a Nextel customer for over 5 years. I still have and use the phone I originally bought. The beginning of this year, I contacted Nextel to see what they could do for me to lower my monthly payment. I have paid $150.00 a month for 5 years; I was looking to lower my monthly bill. I then asked about getting a new phone, some thing more updated and that wasn't going to cost a whole lot, perhaps free. The customer service representative told me they can help!. I said OK, so he did what ever he wanted. I never got my phone, and now I am binded into a two-year contract that I have to pay even more: $200 a phone to disconnect my service.

I have to continue with a service that I don't want anymore because of that representative's actions. I feel that Nextel is trying to get all the money that they can; they don't feel that $9000 of my money is enough.

I bought 2 hybrid phones and got a Nextel family pack deal for $79.00. I had the phones activated Feb. 14, 2007. I started receiving my phone bills and none were under $150. I assumed I was using my minutes for the plan which allowed 700 minutes. I would look at my bill and see I was being charged for the family pack deal ($79.00), and one of the phones was itemized at $49.00. Last week (11/08/07) my boyfriend got a call on one of the phones from Sprint telling him we could save an extra $20.00 a month, cost us no additional fees, and a free phone--and the plan we have would go up to $99.00. He agreed and called me to tell me we would save money monthly. His name is not on the bill, the representative gave him my pass code to change the pass code, and gave him authorization to change the plan. On top of that it would be another charge of $99.00 for the new phone we can't use, $79.00 for the family plan that just one phone is on, and his phone for $49.00 which they had separate.

Bottom line: I was on a family plan but with just one phone on the plan. Today I called to cancel the phone that was shipped, which I cannot use with my hybred phones. Since 2/14/07 I have been paying for a family plan--plus his phone that was supposed to be on the family plan, paying for 2 phones separately for 9 months now. They would credit me only for $160.00.



I received an invoice from (Nextel) now known as Sprint for the amount of $1,323.99, Which my service was shut down from Nextel. I then called the customer service to find out why the service was shut down and they informed me that there was Web usage on the phone. I told them that the Web was never used and explained to them that if it had been used it was not done intentially.

When I had called the first time on October 25th to inquire why my phone was shut off they explained to myself about the web (internet) charge which I had told them no one was on it or using it, They were going to put in a dispute which was to take five to ten days to solve. I then called again on November 3rd. to find out what was the status and while speaking to one of there Customer service reps I was disconnected. I then called again to speak to a superisor and they informed me that the dispute was never put in and they were going to switch me to another person. I was then disconnected again.

For the last 7 days my cellular phone has been unable to make or receive a call that is not dropped. I have contacted the customer service department every day and the options provided to me are to purchase a new phone or pay Sprint/Nextel 200.00 to get out of my contract.

I have an account with Nextel. In the past 3 months I have purchased 2 phones from Nextel. They said I would be getting a discount on the phones because they had a promotion but because I have a flexible spending account with them that I would have to pay for the phones with my credit card for the full amount then they would credit my nextel account for the difference of the discounted price. When I received my bill that had not only charge my credit card but also billed the phones to my account and used the credit I had on my account to put towards the phones. I am paying for the phones twice.

This is not the first time this has happened. A year ago I purchased a phone and they did the same thing. It took me 3 months to get them to fix it. Now every time I call Nextel I spend 2-3 hours on the phone and when they can't give me an answer or explanation of why I am being over charged they disconnect me. Even the Supervisor has hung up on me.

I purchased a service plan and insurance on my phone. In May '06, my i730 quit working. The Nextel store sold me a new phone (i870) and told me to just transfer my SIM card and it would work fine. It did. On 3-8-07 I lost my i870. Nextel had me call The Signal (the insurer). The Signal asked me to fax a copy of the receipt on the i870 since they showed I had an i730. (They also had my home address of 7 years ago.) The next day I was advised my claim was denied because I didn’t tell them I switched to an i870.

The Nextel rep didn’t tell me I needed to do this. Nextel billed me for insurance for 8 years without a claim. Nextel's rep said the insurance rate was the same for the i870 as the i730 I had.

I called based on mail solicitation and spoke to a gentleman who told me I did not qualify for the offer. He insisted that I pay full price for the phone and that it be charged to my credit card. He placed this order. When I stated I did not want to go through w/ the full price purchase he stated that I must call back and cancel the order. I called back and cancelled the order. The 2nd rep stated that I could in fact get the reduced price listed in the solicitation. She placed the order correctly and charged the discounted price to my phone account. The next day I received a phone. Two days later I received another phone - the original order was never cancelled.

I called Nextel/ Sprint and spoke to Christina who was rude and unhelpful. I asked for a supervisor and was given Shannon. She was unhelpful as well and refused to offer any options. Not only will they not refund the charge to my credit card, but the one option available will take 2 to 3 business cycles after I send back the second phone. After several years as a Nextel customer this lack of service and respect is unacceptable. It is shameful that because one agent failed to accurately cancel an order that I am being penalized.

Purchased 10 Nextel phones which are advertised as free but turns out you have to mail in rebate forms. Completed all forms and mailed in Sept. 26/06. Contacted rebate dept. by phone Jan. 11/06. They stated "your forms were lost". I followed procedures to fax them copies of forms which would be processed in one week.

Jan. 24 called backed they stated system was down. Called back Jan. 25 in the middle of our conversation I was cut off 3 times. Fourth call placed through customer service. Individual at rebate center said and I quote again "we never got your fax". As with fax machines if transmission fails it prints a report which in this case it didn't. They are claiming the US Postal service lost the forms and also are claiming fax machines also don't work.

Greatly concerned about how this is playing out. We are owed $800.00 in rebates.

The girl at the Nextel office told me that she pretended to be me (the wife) when she called Nextel to set up my husbands phone. How do I know that she doesn't "pretend" to be me again now that she has SS#'s and such? Are we even under contract seeing as she imitated me to make a contract?

I have been a nextel subscriber for 3 years. Recently a phone was purchased for me by my wife as a surprise birthday gift. It was more of a surprise to find out that they extended my contract for 2 years. My wife is not on my account nor is she an authorized user. They refused to take the phone back and they refused to let me out of this 2 year agreement. Eric in account services was extremely rude to me and told me anyone can make changes to my account as long as they have my information. He refused to let me speak to a supervisor and told me the supervisor was on vacation.

It ended up costing several hundred dollars to get out of this contract that i never agreed to in the first place.

I purchased a phone at the local store and when I got home it had no signal. I tried to return the phone to the store in Hopkinsville, Kentucky where I bought the phone. They wouldn't take it back. They told me I had to mail it to the company. Which I did. They say they never received the phone and because I didn't have a tracking number I was responsible to pay for the phone and late termination fees. After much haggling, they waived the termination fees but say I still owe for the phone. I refuse to pay for the phone because I returned it exactly as they said to. 6 months went by and I assumed it had been taken care of. In the last two weeks I have been getting numerous calls. They have turned it over to a collection agency.

I have been a customer with Nextel for two years. Since they have merged with Sprint I have had nothing but problems. I added a second phone to my account in December of 2005 with extras such as mobile to mobile calling, which has not worked for the past three months. When I received my first bill with the two phone #'s I realized my package did not have enough minutes. I paid the bill and upgraded the packages on both phones. The mobile to mobile minutes have not been working properly. I also noticed that I have been being charged for Direct Connect miutes, even though I have an unlimited amount included in my plan. all of the extras I signed up do not seem to be working properly.

My next bill was over $500. I immediately called and was told that the mobile to mobile did not seem to be workinig. Nextel customer care, Chris, said they would have someone look into it and I would receive a call within the week and my bill would be revised. I received no such call and my next bill was for over $600, making the total almost $1200 for two months. Even though, many customer service agent had agreed with me that my phone service and the extras I was paying for were not working properly, no one could help me. I was told at one point to "write a letter". I called again and Lauren ID# 78876 told me how sorry she felt for me, but she could do nothing and my phone service would be shut off no matter what I did.

She did transfer me to a tech support agent, Fred #1012656, who tried to help me be able to view a complete list of the phone numbers we had called from both phones in the last three months, which was unavailable on the website. Their website does not even work properly! I was told to go through every one of my calls and highlight which ones were mobile to mobile and let them know, because there is not a way for Nextel to identify who is a nextel/Sprint customer or not. I was also told that the mobile to mobile minutes were not working properly again, but I would have to figure out why.

Fred ID# 1012656 was not able to help me with the tech problems I was having and said he would "transfer me to the next tier" in tech support. I was put on hold for more than 50 minutes until a woman answered and asked me to explain my situation all over again. I asked her why I had to wait 50 minutes to be "transfered" to another tech just to explain my situation all over again. Apparently no had put any notes in the system. I asked her for her name and ID # and she refused and hung up on me. I called back and the office was closed.

I have been trying desperately to resolve this issue with no help from Nextel/Sprint. I have recently printed a list of all the phone numbers that have been called within the last three months and am working through every number. There are numbers I do not recognize, which also leads me to believe that they may have my number crossed woth someone else's. It would be impossible for me to have talked for over 3000 minutes in a month to people who are not included in mobile to mobile, while also having free nights and weekends. I do not use my cell phone for work, nor am I allowed to use it there.

When reviewing my past bills, I have come close to using about 1000 minutes each month and that was when I did not have mobile to mobile. I have never come close to 3000 minutes nor gone over even 1500 minutes in a month. I have no where else to turn. Nextel has threatend to shut off both phones and send me to collections. No one from their customer care department even wants to take the time to find out what the problem is, let alone fix it. I absolutley need to take legal action as I have been a customer of good faith and want this problem resolved. I am prepared to go to any lengths to resolve this matter.

I am moving 6-8 miles from my current home and my nextel phones do not work at my new home. They said too bad you are under contract and you can not terminate even if you can't use your phones.

We have to pay 400 dollars to end our contract so we can switch to another provider and actually have working cell phones

We have 2 Nextel phones. Until 2 months ago they worked "ok." Since then we have had problems with calls being dropped, static calls that no one can hear, can't direct connect each other. My husband was rushed to the hospital 3 weeks ago with a serious health issue. We need our phones to work. What happens if he needs emergency care and can't call. As of yesterday his phone was out of service 18 hours.

I have repeatedly called Nextel. Now I'm told it will take 48 hours to find a problem out that I called about last week. The customer support people are rude & uncaring. I told them I would like to get another phone service since I feel that an emergency is always imminent. I can cancel my contract for $400 for both phones. They don't make exceptions. I asked them what they would do if they were in my situation. The reply I got was that a contract is cancelled if you can find someone to take over your account or if the person dies and you send in a legitimate death certificate.

Thank you Nextel for your care and concern. They won't answer what they would do because they would probably go find a reliable network for their loved one to be able to make a call for help. These people are all like little robots that read off of cards. How do you deal with robots or people that don't have feelings and can't answer on their own? I was told that even if Nextel per the contract moves from the area that I would still have to pay a $200 cancellation fee per phone - give me a break! I asked them if they would pay a service person the full amount for something that was supposed to be done in their home and it was left unfinished. Oh yes, they would pay if it had been approved by the FCC. Give me a break.

We use our phones for business also, my husband is self employed and I sell real estate. We have missed calls because of the poor service with Nextel.

Nextel is charging me for an extra billing cycle when I called and cancelled my service a few weeks before it ran out. There rep told me my service would expire on the last day of my contract and would not be charged another month. He asked why I was leaving, I explained I was going to another company and taking my number with me. I ported my number two days after my service ended to my new provider. Nextel chargded me another month becuase they say that rep had no rights to end my service and that porting my number constitutes the final day of my service according to my contract.

My contract was signed three years ago before porting was enabled. They reps told me they would prorate it for two days, I disagreed but said fine I would pay it to be done with the issue. They apologized up and down for their employees rudeness who tried to make me pay the full bill. I called back two weeks later to see why the bill was not prorated and another employee told me too bad, you have to pay it or it goes to a collection agency.

Paying for a month of service never used.

My mother had purchased three Nextel phones (because they don't have a Family Plan) less than two weeks ago. The sales rep told us that we could use the phone for 14 days (a trial period) and if we didn't like it, we could return the phones and cancel our accounts for a full refund, no cancellation fee. We talked to the sales rep on a Tuesday and received the phones, by mail, that Friday. We eventually ended up not liking the phones and wanted to cancel the service. When we gave them a call, the customer service rep tells us that the 14 day trial period started the day we established the account and that we would have to pay the $200+ cancellation fee. Why would the 14 day trial period start the day we order the phones if they're not even in our possession!! Were we trying out our phones that Tuesday, Wednesday and Thursday before we recieved them? NO.

Under the contract with Nextel, the monthly charges were supposed to be $69.99 a month for a family plan. The first phone bill was $376!!!!!

I'd received a letter from Nextel telling me to not be alarmed when I got my first bill and it was higher than anticipated. That was because they bill one month in advance. Well, the 2nd bill was about the same amount- about $370. I was really panicking at this point. The 3rd bill I've received from Nextel is for $1466!!! The phone bill is 7 pages long and most of those pages are an attempt to explain the phone bill. Among other things, I've noticed a 40 cent charge for when people leave me voice messages. I am wondering if there are charges on my bill that don't even belong there.

The Nextel clerk at the mall never told us the rebate forms needed to be sent within 2 weeks. Now Nextel is charging us $200 for 3 phones, which were supposed to have been free.

My bill with T Mobile had only been $59.99 a month and we never went over our mintues. I was afraid to use my Nextel phone so I ended the service and went back to T Mobile. I know there is a termination fee, but I figured it would be well worth it.

After Hurricane Katrina Nextel's service was ravaged as were most other cell companies. Even 200 mi from New Orleans it was hard to get a line in or out. By October, still 200 miles away service improved enough that I forwarded my Bellsouth office phones to my Nextel. Of course they require the renew of the contract for another year. Now that I'm back in New Orleans and things have somewhat leveled out I need to reduce my expenses so once again I have to 'renew' with Nextel for another year. Because of this disaster Nextel has been able to extend my contract twice. Most companies have been quite helpful but not Nextel.

Nextel says they discounted the bills to their customers in Sept and Oct to compensate. Their service didn't work. They should 'discount' the bill. But that has nothing to do with requiring people in a disaster area to extend their contract in order to have the most economical service. They get you in charges for excess minutes or by renewing your contract. One way or the other.

Three months ago I moved from Minnesota to Wisconsin. In Minnesota I used Nextel and enjoyed their service. Unfortunately, I am unable to get a signal on my Nextel phone in my new location. The closest signal is 30 miles from my house.

I contacted Nextel to cancel what was left of my contract (I have one year left). Customer service wanted to know if I had checked the coverage map before I moved or a "future coverage" map on the website. I had, and service wasn't coming any time soon. She then told me the only way out of my contract was to find another person to take over my account. She stated that they do not offer the same services as the other cell phone companies and that if you don't have signal, they don't allow you to cancel your contract without paying the $200 fee.

No one wants to take over this account. I am being charged $200 to terminate a contract because Nextel does not provide service in my area.

I had 5 phones on my account. I called the day that one of the contracts ended to have that phone cancelled. Today would be the 4th time I have called to see why it was still on my bill. They said they had no record of the original call and refused to cancel the phone on the original date. They also refused to reverse the charges from that phone on my bill. By my calculation I have wasted over three hours of my time during the 4 phone calls I have made and am losing about $180.00.

I opened my account with Nextel in Febuary 2003. They charged me a $500 deposit and $313 for the phone to be paid up front. No problem. I paid this with two money orders. In April my service was disconnected for nonpayment of the two amounts. I called Nextel and they informed me they would do a billing inquiry and restored my service. The same thing happened in June.

This time, in September, I had reached my limit. I called my Nextel rep and he came to my house to help deal with this. We each called Nextel and each time we got a different story, different amount, different everything. The kicker in all of this is that they have a record of the money order numbers, who logged the money into the system, but, according to Nextel they have no record of the money orders being received.

I was also informed that if I pay them $470 plus a reconnect fee they will restore my service. This is Nextel math I assume because last time I checked $500 + $313 equalled $813. Someone tell me if I am wrong. I have also been told by Nextel that if I produce copies of the money orders they would restore my service but my reciepts where in a lock box that was stolen when my home was broken into a few months ago. I informed Nextel of this and even stated that I had the police report from this incident but they didn't care.

So you tell me, how can you have 13 digit numbers off of a set of money orders and the employee's name of who took them but no record of this, as Nextel has stated to me numerous times. Also why am I going to pay a reconnect fee for something that is not my fault. I ended my last conversation with Nextel by telling them that upon proof of this amount that they can not seem to find I would have that amount refunded to me and my contract ended with no charges.

This might sound odd but we would suggest that "J" pay the disputed amount, then file suit against Nextel in Small Claims Court, seeking reimbursements of the disputed amount and any legitimate costs.

I was told that the Nationwide Nextel feature was free for three months. Heard it from a friend. I was told by Nextel that they had informed me about it months ago and that it was my responsibility to read all of that junk they put in with my bill. Sorry, I don't. They state that they have the right to put anything they want on your bill and then it is your job to catch it and only cancel the service. No credits because they have the legal right by the FCC to assume that you want whatever they have to sell and I have to catch it and then cancel it.

It's kind of like going in for an oil change and finding out they also put on 4 new tires. You have to keep the tires, they just won't put them on again when you come in for the next oil change. Their customer service is poor at best. I have yet to have them do anything for me or to be nice to me. It is very much their-way-or-the-highway mentality.

I had a year contract with Nextel for 300 minutes, free incoming, and free nights & weekends which ended in May 2002. I was told that I would keep the same promotion plan when my contract ends. Nextel renewed my contract without advising me. Now I received a bill for $640. Nextel stated that my contract expired and they removed my nights and weekends.

How could I renew a contract without signing or verbally agreeing to it? I spoke to many customer reps for Nextel and I'm getting different stories and run around. Their investigation department never even called me back after I made a claim. The supervisor didn't even want to give me his name, but told me that Nextel have the right to make whatever changes they want at anytime. He also mentions that their sales people do anything to make a sale and thats a different department, so it doesnt concern him.

Both of my sons have phones from Nextel. The younger one had his phone fall out of the boat on vacation and ruined it. We called Nextel and ordered a new one ... while we were ordering we asked the salesman if there were any present upgraded deals and he said yes. If we agreed to an extended two-year contract we could have a $199.99 phone for $79.00, we said fine.

I got my statement yesterday with several charges I wasn't clear on. I called and they couldn't even explain them to me. First of all they are charging everyone a Federal Programs Cost Recovery charge and I asked what that was and they couldn't explain. They said it was a federal tax. I'm already charged a federal tax. But they charged me another $20 over what we agreed on the phone for the new phone and charged me $99.00, plus shipping was supposed to be included according to them and they charged $12.00, which is no big deal, I can live with that.

But they charged me $35.00 for "upgrading" my phone. They had nothing to upgrade. I bought a new phone. What is this? I'm really getting screwed here and being a single parent, I have no one to help me with this and no extra money for anything that isn't really fairly charged to me.

After moving from Canada and having no credit history in the USA I had to pay a $500 deposit for phone service in November to local dealer. In December a collections agency contacted me for payment of the $500 I had already paid -- and said that they had cut my phone off. I explained this was not my issue, it was Nextel's to collect from the franchisee. In January, I received a similar call threatening to cut me off again and the $500 had still not been forwarded.

As I was out of town on business, and away from my expectant wife, I had to pay the fee immediately to keep the service on. I tried to get another phone for my wife but was told that I would have to provide another $500 deposit. I had had enough. After the way I had been treated, and with them holding two deposits and cutting me off from my business and family without notice, and through their own errors.

I am now awaiting my refund, have cancelled my service ... I will lose the cost of my phone, a $200 fee for breaking the contract - even though Nextel did not keep up their end of the bargain. Nextel offered some free minutes, but would not waive another $500 deposit if I would have to pay if I wanted to buy my wife a second Nextel phone on the same plan.

We think Andrew should sue Nextel in Small Claims Court.

I signed a 1 year contract with NEXTEL for a plan that like all their plans included calls rounded off to the second rather than the next minute, it also included OFF PEAK calls beginning at 8:00pm. I was told when I signed the contract that if I should break the contract within its period, I would have to pay a $200 fee. A few months ago, NEXTEL changed their OFF PEAK time from 8:00pm to 9:00pm and also began rounding their minutes up to the next Minute. I contacted Customer Service, and all I was told was that NEXTEL has the right to modify their service.

I cannot understand why I have to pay NEXTEL a $200 fee if I break my contract, but NEXTEL can change the contract and not PAY ME a FEE. That is unfair. I agreed to keep my account for 1 year & and they agreed to provide me with to-the-second calls and 8:00 pm off peak start times. They failed to keep their end of the deal!! I believe NEXTEL should pay its customers a fee for breaking their end of the deal. I highly support the court case against NEXTEL.

I have been dealing with problems with Nextel for months. I spent over an hour on the phone with them last night and am very upset. I can't pay them any more, I don't owe them anymore. I have proof that I paid my bill and yet they are harrassing me.

I signed up for Nextel cellular phone service about 14 months ago and was told that I was on a one-year contract for this service. After the year mark, I began to see that my long distance was no longer free, I called the company and they told me that the long distance was only for one year (I was not told this in the beginning.) I realized that the rate plan I had was not financially in my best interest so I got on the on the Nextel web page and found that I could possibly lower my cell bill by choosing a different rate plan.

So about 2 months ago via internet I switched my rate plan to what is called Nextel national shared minute plan. When I got my next bill I began to realize that it had skyrocketed even higher. At this point I had to make a decision to finally get rid of these phones since I obviously couldn't afford them. At the end of July I placed another call to Nextel and spoke to Michael Lee, I explained that I couldn't afford to pay the phone bills and I cancelled the service to my mothers' phone and explained to them that she rarely used it anyway. Michael Lee said that he would cancel this phone, and then stated to me that he could charge me a $200.00 cancellation fee, since I was still under contract with them.

I feel Nextel has used deceptive business practices to keep consumers under contract.

I agreed to a locked-in 2-year rate plan contract with Nextel. They are now changing my plan without my permission. I want to get out of my contract because they have broken it. They now say I have to pay a fine of some $200 to try to drop my contract. I am going to be stuck with 2 phones I bought that I can't use anymore. They are trying to stick me with all this charges.

NEXTEL will not send me a copy of my Jan. 2002 statement which they claim I exceeded my "anytime minutes" and charged me an additional $17.00; I have called for over six weeks, each time speaking with a different person, each person promising me a copy of said statement within 7 to 10 working days. Well, more days than those have passed since I started calling on Feb. 28th! I have written the president of NEXTEL and also the Atty. Gen. of NC where I live and of VA. where their headquarters is. I just simply want a copy of my statement.

I ordered a new cell phone. They required a deposit of $200 and took it out of my account. They never processed the order or sent me a phone. I was flat-out lied to about the order. They admitted that charging me and not sending me a phone was illegal. I've gotten a complete runaround and have spent countless hours dealing with them and I still don't have a phone.

I ordered the phone on Monday and was promised it on Wednesday. On Friday I went to Las Vegas for a wedding and absolutely needed a phone. Because they stole $200 from me and didn't send my phone, I was unable to use my $200 to get a phone from a legitimate company. It ruined my weekend because I couldn't get in touch with my friends to coordinate wedding events. It also has caused me problems at work not to mention the hours I've wasted being lied to and pushed around by Nextel.

I ordered a new cell phone with Nextel on Tuesday March 19, 2002 and I was told that I would be charged $200.00 for a deposit and $239.49 for the phone, I was ok with that. I used my Visa Check Card when I did the transaction and on March 21, 2002 the transaction was complete and I recieved the phone. On Saturday Morning I call my bank to check on my account and I was told that my account was overdrawn in the amount of $439.49, then was told that Nextel charged me again. I called Nextel Saturday morning in reguards to the transaction and no one at nextel wanted or they said could help me in this situation.