Net10

When I first got my Net10 phone, I requested to keep my old phone number. They screwed that up and gave me the wrong number. Also, the process of turning my phone on was a complete nightmare. I was disconnected about 10 times and spoke with about 15 different people (all who barely speak English). After all this, I spoke with one nice service rep who offered me one month free service because I was about to call it quits and drop them. I got her name, ID#, date and time she spoke with me, but of course, the one month free was never noted in my account and my phone was turned off.

So once again, I called 611, got disconnected 10 times and passed around to a bunch of service reps who barely speak English. Even though I had the name and ID# of the person who guaranteed me one month free, Net10 would not credit my account after all my trouble with them. I spoke with a supervisor and when I told him, "You are going to lose me as a customer if you don't give me my one month free," he said, "Okay then, goodbye." I'm so angry and want to call corporate but after reading everyone's reviews, it doesn't seem worth it to bother with this company. Net10 should be called NetZero. They have the worst reception, worst internet service and most of all, the worst customer service in the history of cell phones. Boycott Net10! This company should be put out of business!

I called Net10 on Saturday because I was losing my time and the person that I spoke to said that I would have to call back from a different line and so I did on Monday morning. I looked online to see if Net10 was open 24 hours a day and it said it was and when I called, they said to call back between 9am and 8:25am. Anyways, the person that I talked to sounded like it was a recording. Just like one day when my mom called them and it took over an hour to get a hold of someone. I am just trying to add airtime to my phone and it took about 15 minutes after that for them to get on it. The sad thing is that we pay $25 a month and I get very bad reception anywhere. And then if you do not use your airtime by your date, your phone expires and you lose all of your airtime. Also, they do not give you any time to get your airtime use up.

Every phone I got was defective and when I asked for replacements, my service was interrupted and and I lost minutes on another phone which they said they would replace minutes but never did. This is the rudest company I have ever dealt with and I recommend anyone who is thinking about using this company, don't. The service reps are unskilled, disrespectful and liars.

The worst customer service ever! I was on a monthly plan and my cell phone service was stopped one week early. After a grueling hour talking with three customer service representatives, who kept insisting that they were right even though my email from them stated that the deactivation date was what I said, they said that they could do nothing more than sending a new SIM card which would take three to five days. Previously, when I had to replace a broken phone (display), they had no idea how many minutes I had left.

I switched carriers in February this year to Net10, hoping to have better service, Boy, was I wrong. It's the worst company ever. I rated it, along with Virgin Mobile (my previous carrier), the worst to get service with. I bought one of their crappy android phones last month, as I switched from another phone. The transaction was great. Then a few days ago, I had issues with "networking," as the phone didn't work. Well, service wasn't working. I had no service since last Friday. Well, it's on and off issue.

So I emailed since calling them is a joke, as they leave you hanging plus hang up on you. We were working on the issue since, and we've done all the programming crap, which didn't work. So each day It didn't work since last week, all I kept getting was the excuse of "another 24 hours" crap. I got tired of the runaround, so I asked to switch to a phone I had with them, which I purchased back in February of this year. They gave me "It could take from a few minutes to two days."

I have also asked some things like if I could change my number, and I was getting nowhere with them, as they were still giving me the runaround and ignoring me. I was not getting anywhere with them with my ongoing issue with switching to a phone I have with them and the other phone not having service. I am beyond pissed with this company, and I can't wait to switch carriers this weekend. I would not go with them. They lie, give you the same lame excuse to not fix your issue, and give you the runaround. So don't go with them. I would use better judgement and read reviews for the carriers before going with a carrier.

They messed up since day one, 3 1/2 years ago. I was set up with the wrong area code, I was not receiving incoming calls for 10 days. I had to get a new SIM card to fix the problem. I have been getting "check call restriction #34" on random incoming calls for years now. Net10 had me reset the phone, enter new code by me and at their end, one tech told me it was the cell tower causing the problem and that nothing could be done to fix it. I've contacted them in email and by phone, the problem still occurs. I also get an occasional "for emergency only" when trying to dial a call. I have to try 3 times before it goes through. Very frustrating with no resolution or help from Net10. I need the phone but do not count on it. It also drops calls at will and will add a "(" at the beginning of some text messages. I got bunches of minutes on it. I would love to sell back to Net10 in exchange for cash or any other phone and service. Any help?

I have been with them for 3 months now. The first month, it took them almost all month to get my service established. The next month, I went to Florida for a week and half with no internet service, except for Wi-Fi. I was told I would have to lose my phone number and resign up to get Wi-Fi in Florida. Then I got home, and my service was cut short, because I paid early the previous month, so I didn't have to deal with it right before I went on vacation.

Then in April, it lapsed and was down for a day. Since then, they have been throttling me back from close to 1mb down. It's 5mb up to now. I'm lucky if my email doesn't time out. After several conversations with tech support, my service now is so slow that I can't use internet at all. I have full signal and just can't use internet because everything times out. I was told on the 18th of April that my service was fixed. Also, I was told I was using too much data? It's an unlimited package first of all. Then they informed me they can shut any part of my service down at any time for no reason. It's supposed to be in the terms of service. The only reason I haven't switched as of yet is that I want to keep my phone number. So as soon as I can get it ported, I'm done with Net10.

I just used my online account to activate my Net10 phone not even 20 minutes ago and ever since the phone was activated, it has done nothing but turn off over and over again. If you touch a button, it turns off. I took the battery out and put it back in and turned it back on. Seconds later, it turned back off. I have tried multiple things and now I'm just frustrated. I need this phone today.

Phone doesn't allow calls to be made or received. I took the battery out and left it out for twenty seconds. After replacing the battery, the phone still had no reception. This phone is for my elderly mother and emergencies and is proving to be totally unreliable.

Just some information that I hope helps some of you. If you want to try and bypass some of the frustration of dealing with Net10, call 800-876-5753. You can get this number from **.

I had a Net10 phone that kept powering off. I would have to take out the battery then restart it, then it might shut off again in 5 minutes. I called the 800 number above and told the friendly operator my problem. My stepdad had an activated Net10 phone that he no longer used. The operator sent my a new SIM card, so that I could transfer my own phone number and my unused minutes to my stepdad's phone.

I got the SIM card by FedEx today. I installed it and called the 800 number. The operator was able to walk me through the transfer of my old number and my remaining minutes, so that I now have a working phone. Just a little hope out there for some of you who have put up with Net10 the way I have in the past. Always try ** to try to get a real person to talk with. It never fails to go directly to a customer service operator by bypassing the phone menu. Hope this helps.

On Monday, March 26th, I called Net10 customer service as my stepdaughter's phone stopped functioning. The phone would turn on, but it was frozen on the home page. After talking to a rep for an hour, I was told they would send me a replacement phone and that I would be able to keep the same number and all minutes and service days would be transferred. I received the replacement phone on Friday, March 30th. I followed the setup instructions and tried to activate the new phone online. Due to this being a replacement phone, I received online instructions to call customer service. I called Net10 again and after another 40 minutes of talking to an unprofessional and quite honestly, incompetent service rep, I was finally told to wait an hour and the phone would be activated with my old number, minutes and service days.

After an entire night, the phone continued to display activation required. I once again called Net10. Another hour on the phone entering code after code into the phone, I was finally advised that they could not transfer my old number to the new phone as the number was inactive. Who deactivated the number? So the rep advised they would have to provide me with a new number. After another 20 minutes, they advised that they could not provide me with a new number either and that they would have to provide me with a ticket number and call back again to talk to another technical representative. At this point, I advised I was no longer interested in doing any business with their company and promptly disconnected the call.

I then went online and emailed a request to provide me an address where I could mail the phone back to. I received a response via email advising me that I would have to call their customer service team again. The phone is now in the local landfill! Do not do business with this company!

Ever since I went to the store and bought my new "awesome" Net10 phone, all I have had were problems. From the phone not being updated to it saying that I have service in places, and then I can't even make a call or send a message. I don't understand what is going on with this dumb phone. It freezes on me all the time. Sometimes it works very, very slow. It's just a waste of my time. So now I'm going to go to Verizon and see how they treat me.

This is related to my account having been messed up and the company doesn't want to resolve the problem. I called on Sunday, 18 of March 2012, to put some minutes on the phone. My phone was working fine until I made the call. I was told that the SIM card on the phone was bad so they put a ticket number for a new card. They told me that the card was going to be in my house from 3 to 5 days and it didn't show up until Monday, the 26 of March 2012.

I did put the card in to the phone and called the 1-877-836-2368 number to re-activate the phone on the same day. I was told to wait for an hour so the information will reach the phone, but nothing happened. So, I contacted the customer number again today. To my surprise, I was told that I needed to buy a new phone. I asked the customer service rep to please tell me why I needed to buy a new phone if it was them that made the mistake on messing up my account. I was told because they sent me a phone, which I never received, and was never told that they were going to send that phone, I should be responsible to buy a new phone. Please help me solve this problem. Thanks.

Net10 stole $200 worth of minutes from. I had a Net10 phone for six years. I wanted a new Net10 phone. When transferring my phone number and minutes to the new phone, they did not credit me with all my saved minutes from the old phone. I had around 6100 minutes to transfer and they only gave me a total of around 3900 minutes which turns out to be around $200 worth of air time cards.

I purchased a Net10 unlimited talk and text phone over a year ago and had numerous problem with my internet not working and the phone turning off even when it was fully charged. Their customer service is the most unprofessional and overall disgrace! I was on hold for over an hour, the reps could not speak English and did not understand me or my problem, and would just transfer me around until I had to ask for a supervisor, who again I could not understand! A few times the supervisor was nice enough to credit me a month. However, every time I would renew my plan, I would go through hours on hold. I have children that require frequent medical treatment and I have a lot of professional and medical contacts on my phone. Unfortunately, in order for me to keep this number, which I just can not afford to lose, I upgraded to the LG Android! Huge mistake!

I have been back to Radio Shack twice now to get a new one because it just dies and does not recharge, shuts off even when fully charged, can not access internet and has been a total and complete nightmare! As I write this complaint, my husband is trying to get me a new phone and pay to keep the number! I have lost a lot of money because of this product and their unprofessional and faulty products! What I don't understand is the Radio Shack, in which I have purchased these products, have told me personally that Net 10 is the worst to have and they even avoid having to call them because it takes too long off the floors and away from customers to be on the phone with people who do not speak English and don't know what they are doing! I am outraged because had they have told me this before I purchased the first phone, I would never had bought the phone! I also think it's dishonorable that Radio Shack would sell such a product they know is faulty! I would hope that this complaint is looked into and handled.

I bought the phone and activated it. Ten minutes later, my minutes disappeared on an unlimited plan and they keep saying they are fixing it and have not. I paid for a service I have yet to receive.

On 1-30-12, I purchased a Net10 Tracfone. When the time changed on 3-11-12, the clock on my phone did not change. I have read every page in my book and checked every setting on my phone. There is nothing that shows how to change the time on the clock. It is very inconvenient to check the time and remember to make it an hour later. I don't know if there's anything you can do or not, but I would appreciate any help you can give me. Thank you for your time.

Since I have ported my old number, I have deactivated every single day. When I went to Best Buy, I mentioned that I wanted my old number with Net10 and was even ready to sacrifice time and min with my old carrier. Well, my service with Net10 was fine till I ported my number. I tried to port my number this afternoon to another carrier and have not been successful yet. It is sad when I have enough money for quality phone service but cannot get it. I may have to get an attorney next week if I cannot get my number back from which I think they stole.

I have had lots of problems with a few different phones losing minutes and causing me to have to use other people's phones and their minutes. That's why I'm doing it on computer this time. I've been using my mom's phone for a while now, because mine won't charge. I had to get a couple of different phones due to the problem with mine. I am a paying customer, and I am sick of all the problems!

I ordered a sim and $50.00 prepaid card. I received the sim and card yesterday. Activated the sim's serial number with the request to port a number from AT&T. I received a call this morning from a customer service representative, asking for the AT&T account number (which was already provided with the port request), and gave the account number again to the representative. An hour later, I received a call from another representative, saying that a phone number was already assigned. I told the guy that this is not what I signed up for. He said okay and he'll check. Another hour later, I got a call from a guy stating that I have to buy a new sim card since there is a number activated on the sim. I told the dude that I did not request a number, but requested my number to be ported from AT&T. He replied, "Well, you have to buy a new sim." I told him that it's not my fault that NET10 assigned a number instead of porting a number. "OK, I'll check," was his reply, and, "I'll call you back." Of course, no call back.

I called NET10 and the representative told me that they need the account number from AT&T to complete the port. Well, they had already gotten it. He put me on hold. After 3 minutes, he came back and told me the same lame answer that there is already a number assigned. How in the world can a company be that ignorant? One representative told one story, the other representative, a totally different one. They obviously screwed my port request up and want me to purchase another sim. Why is their problem my problem? They're totally incompetent.

My phone stopped working. Net10 sent me another one. They transferred the phone number to the new phone but lost all of the voice and text messages. Some of which were very important job search responses. I lost at least two weeks of service but they only gave me four days extra. I requested more extra days and they said okay and gave me 14 total extra days. But they erased all of my minutes and I am on the unlimited 30 day plan. I contacted them and spent over eight hours on the phone. They reinstated the minutes but took away the extra service days and charged my credit card two times for the same month. I called and they transferred me to the local police department once. I was finally put on hold again for a supervisor who told me the representatives do not have access to the tools needed to fix my problem. I called back again and still have not gotten any response. A total of 14 hours waiting to only get hung up on or the issue unresolved.

By filing this complaint, I am hoping to save others from the horror of Net10. I purchased a Net10 Android on 12/24/11 at the Best Buy Mobile phone in the Avenues Mall, Jacksonville, FL. I had a Net10 phone previously and requested to have the new phone activated and the number transferred. This was not done properly. I struggled for more than two months to get the phone working correctly.

My husband and I spent more than 12 hours total on the phone with Net10 trying to get everything working properly. Net10 deactivated my phone often, for no apparent reason claiming that I had run out of airtime. I signed up repeatedly for automatic bill pay to no avail. Somehow, a second phone number became associated with my phone in the Net10 system even after my actual number was reactivated which hindered anyone from being able to resolve my problems. No one could seem to get the correct number associated with my phone in Net10's system. I knew what my phone number is and if someone dialed it, my phone rang. Yet Net10 insisted that the number in their system was correct. If they called it, someone else answered and they were befuddled. Sometimes I could make calls on my phone, sometimes I couldn't. My text function stopped working after a month and was never repaired. Even after hours on the phone with Net10 they could not seem to understand my problem or how to fix it.

I finally became so dissatisfied with Net10's service, that I went to T-Mobile, bought a new phone and signed a two year contract. I had hoped to avoid a contract hence originally signing up with Net10; however, I was forced to switch to a company that knows how to do business after suffering through such incompetency at Net10 for so long. I spent $149 on a phone that never worked right with the phone number I wanted for any period of time. Net10 is awful and I will tell everyone I know what a bad experience I had. I also must mention, as others have, that Net10 customer service and support is outsourced and the techs can often barely understand or speak English. They do not listen to the issue and attempt to resolve it, but regurgitate what you have said and ask you to hold. I have filed complaints with both Net10 and Best Buy. I realized that it should not be Best Buy's responsibility to police Net10, but I know that Net10 will not do anything to appease me and I hope that Best Buy will stand by its customer satisfaction policy and grant me a refund, or at the very least, store credit for all of the hassle I have been put through.

I signed up for Net10's $50 unlimited plan with automatic renewal for three months. After the first day, I had no service. I contacted the company and they fixed my account and I was able to use the phone. Apparently, the renewal didn't take place. My phone was deactivated and I am unable to add minutes to the phone. My initial attempt to contact customer service, (877) 251-2901, said there was unusually high call volume and they could not take my call. I called back, and have been on hold for over two hours. I have purchased a new phone and a plan with a new company. What I am most upset about is because of this situation, I am losing my cell phone number. I will donate the cell phone as I have no intention of ever using this cell phone provider again nor would I ever recommend it. Horrible experience.

Three weeks ago, we purchased and activated a Net10 phone with a 750-minute/30-day airtime card. Today, March 2, 2012, we reviewed the Net10 website to see how to sign up for a monthly Easy Minute plan. The website clearly offered a pop-up window explaining that we have two options for signing up: now or later (later being on the current cycles end date of March 9th). If we were to sign up now, we lose the remaining 385 minutes and 7 days from the initial airtime card. The website stated that if we choose later, the monthly Easy Minute plan wouldn't start until our cycle end date of March 9th (thus preserving our current minutes and days). We chose the "later" button. Another statement came up stating that our credit card would not be charged until the cycle end date of March 9th. We completed the transaction believing all would transpire as the website described.

Within 15 minutes, the Net10 phone updated and cancelled the 385 minutes we had remaining and started the Easy Minute plan of 200 minutes and 30 days. I checked our bank right away and the charge of $16.45 was already pending at our bank. We promptly got on the phone to the Net10 customer service. We had to be passed through two people to a supervisor. After being on the phone with the supervisor for over 90 minutes, he would not correct the situation. He offered absolutely nothing and spent the entire time telling us we were wrong. When we continued to push for a refund of the $16.45 and a cancellation of the service, he stated that he was unable to process a refund because his computer system didn't have an adequate reason for refund selection and it wouldn't accept the choice of other.

Finally, he transferred us to his supervisor. Initially the supervisor was unwilling to do anything, stating he is unable to refund the $16.45 and we were stuck with the situation. Eventually, he stated he could provide us with 750 minutes/30 service days and he would not refund the $16.45. We were on the phone for 142 minutes, using our anytime minutes from another carrier to attempt a resolution for the fraudulent activity of the Net10 company.

The greatest frustrations were:

1. The website obviously offers choices that are fraudulent. We are intelligent people who read every bit of information along the way as we made our choices. The website promised one thing (the ability to sign up for the Easy Minute plan now, but have it activate on the current cycles end date and delay billing the credit card until then also), but gave an entirely different service all together. This is fraud!

2. The Net10 supervisors absolutely refused to refund the $16.45 and cancel our service. We had gotten to the point where we just wanted our money back, service cancelled, and we would find a different carrier. They wouldn't do it.

3. It was very annoying that the supervisors would not acknowledge that their website offers fraudulent choices, despite multiple detailed explanations by both my wife and me of the choices offered by the website, why we made the choices we did, and why we expect those choices to be honored. They continually blamed us, stating that according to their terms and conditions on the initial 750 minutes card, we should have known that the minutes and days would be cancelled when we signed up for another plan. We did know that. We had read the card. However, their website offered to allow us to sign up for a plan now that wouldn't be activated until the end of our initial 30 days. We signed up in good faith, expecting the transaction to work as stated. Both supervisors absolutely refused to acknowledge or understand what we were attempting to explain to them. So the end result is that we will utilize this Net10 phone for the next 30 days with the 750 minutes that were provided. After that, we will never, ever use Net10 services or any of their affiliated companies again.

Approximately one month ago, I called to find out why my text messages would display beginning of the message instead of from who sent them. After two different calls to Net10, one hour each time, the operator sent a new Motorola phone. After four different calls to Net10, over an hour each time trying to get the new phone activated with my current number, **, I was informed it was deactivated and could not be used any more. After spending another hour on the phone with Net10, I was finally told someone would check into my number. I was called and informed that the new phone would have my number attached to the new phone.

FedEx left the phone on my doorstep, which was stolen. After thirty minutes on the phone, another phone was sent. After one and a half hours of being on the phone to get the new LG phone activated finally with my phone number attached. Then, I find out that it does not have a place for a memory card that I purchased so I could use in my earlier phone. Supposedly, another one is being sent out. I was not told what type or if my original number will be used on that phone.

I will be complaining until I am satisfied with my replacement. I need my number that I have had for three years and one that will work with the accessories that I have purchased for use with my phone. I have been on the phone over eight hours with operators with very poor English-speaking skills. I have not been able to use my cell phone for a month now without compensation or an apology from anyone on such poor service. I will tell anybody I know not to use Net10 or TracFone. Now, today I am told that the Motorola phone does not display the sender's information. That is a lie. When I first got the phone the sender's information was displayed.

I have had my phone since December, and I have entered my minutes 1 or 2 days before the expiration date. Every time I do that, they will deactivate my phone and it will take me up to 3 days to get the situation fixed for a mistake their system does, and they promised that the next time it won't happen again. Well today, my phone is deactivated and the next minutes are due on March 6, 2012, just don't understand why this company does this every time. I am very unsatisfied with this company.

Lost of minutes - Monday, 2/27/2012, I used a 750-minute card to add on to existing minutes. When I activated it, it took my 2400+ existing minutes and left me with only 750. The Net 10 company will not reissue my minutes back. I lost a lot of money. Consumers need to be protected against companies like this.

The consequences were that after 1 hour and 50 minutes, I canceled my Net10 service, as I got zero satisfaction from at least 5, maybe 6 technicians, and their so-called supervisors accented English was abominable. Net10 would not provide a confirmation number or email showing that they had actually canceled the service. After no problems for months with Net10, I was suddenly informed that I no longer had Service Days, and my account was deactivated, although I had over 600 minutes left. My service was pay as you go for $15.00 a month, plus taxes. This was all I wanted, as I use the cellphone only once or twice a week.

Net10 had been charging my credit card regularly each month. No matter how hard I tried, how long and often I explained the problem, all I could understand was that I would have to pay $20 to get reactivated. Apparently, Net10 did away with the particular service I had, and I was offered $60 and $30 a month service, (maybe that is what I was offered. It was almost impossible to understand the representative). Over and over again I had to beg, yes, beg to get my deactivated service back. The English of all these very polite, always apologizing, Net10 service technicians was very difficult to understand, and over and over I had to ask them to repeat themselves. After 50 minutes, I got hung up on, and I started all over again, for 60 minutes, with equally dismal results. What a way to run a business. If a company can't provide the service one pays for, they should get out of the business!

I lost my phone. After a couple of weeks, I bought another Net10 phone, and transferred the phone number, and the minutes from the old phone. Then, I found the old phone. I tried to reactivate the old phone online, and via my home phone for a week. Nobody ever responded to my two emails. I waited 1 and 1/2 hours on the phone. I never got a response at all. I finally got my Net10 online account, to let me buy airtime for the old phone. I have tried several times, just to have the system dump me out. The old phone became active, but has the same phone number as the new phone. There are no options online, or on the phone contact number to change it. Nobody responds at all. They have my money, and no other way to contact them.

I was suddenly unable to make calls on my phone. I had over 2000 accumulated minutes. I have been enrolled on their Easy Minutes Plan for years.

Last week, I noticed that my minutes for 1/12 were never credited, even though I had been charged. I received a text alert to call Net10 and did so. The rep assured me that everything was in order, my minutes were credited and my activation was okay.

On 2/22/12 (today), I phoned Net10 tech support after I was unable to make calls for 3 days. They said I had been deactivated. No action had been initiated by me. I was told repeatedly that I must purchase a 200 minute card for $5 more than what the same 200 minutes had been costing via Easy Minutes in order to be reactivated. Only after I finally responded angrily (after 1hr 20 min. on the phone) and demanded to know what I would get for my $20 did they agree to give me bonus minutes for the extra $5 and additional minutes for my trouble.

Knowledgeable tech support could have resolved this problem in 10 minutes, but the reps I spoke with today kept apologizing that Net10 was new to them. Giving the benefit of the doubt, Net10 has placed well-meaning but untrained reps (including managers) in positions for which they are not prepared. This has been an ongoing problem since I first signed with Net 10 in 2007. When the service works smoothly, it's a great way to keep costs under control. When it doesn't, it's a nightmare. They are owned by Tracfone and I have been forced to resort to contacting the corporate office at least once.

My husband had considered switching his business phone to Net10 from Verizon because his usage is low. After this last incident, he won't take the risk. If you depend on your phone for business and don't have the occasional few hours to spend dealing with problems, I would definitely steer clear!

I was sent a message via email that my payment was declined. When I called, it was determined that my MasterCard was outdated and they needed the new numbers. I gave them, the girl told me all was fine. That night (Friday), I received a thank you for payment email. On Saturday, when I turned on my phone, it said deactivated. I called again and could not understand the person, noise and very poor English. She put me to a supervisor and I still could not understand or hear due to voices in the background. Both of those calls were about 25-30 minutes. Today (Tuesday), I called again and was told it would be fixed. A 1/2 hour later, it was still not done and again, I asked to speak to a supervisor and he then proceeded to try to fix the issue. All of them constantly say: "we are waiting for the information" nothing was gained again after another 20 minutes talking with the supervisor and I asked to talk to an American representative and they refused. They ignored me for another 15 minutes and again, I asked to speak to an American representative and they refused. I guess they kept working on it, after about 62 minutes, they asked for my land line number and said I should turn my phone off and then on and they would call me to see if my phone was working. Yes, it is after 3 phone calls, time off of my minutes for their mistake 3 operators, 2 supervisors and an refusal about 5 times to connect me to an American rep.

No, they have not called me back and my phone still says it will only be good until 2-18 12. Yikes! How is this business ran? Also, it is an American law to speak to an American rep. Whoever is working for this company needs to be replaced and we need to use Americans who can fix the issues when we buy our airtime. A few years ago, when I bought the phone and went into this program, this was not an issue. I am really considering changing. Yes, I am angry and was very angry when I asked to speak to an American rep. I raised my voice but used good language. I am 71 yrs old and have never ever received such inconsiderate, poor service!

They sent me a replacement phone because the one they sent a month or so earlier, stopped working correctly. They indicated at the time I was trying to transfer the minutes and the service days over to the new phone, that they thought there were too many minutes and just how did I get all those minutes and then by the 6th or 7th person, they transferred me to, that person deleted all my minutes from my old phone and refused to put them on the new phone, stating that they needed to do an internal audit. Thus, effectively leaving me with no phone service or minutes and two phones both inoperable. They are liars and thieves and should not be allowed to do business or post a so called "code of ethics" on their website. As far as I can see, they have no business ethics.

I purchased a phone and a $50 card. When I called in to activate the phone they said it had not been scanned at the store, yet I had a receipt showing it had been done. I was on the phone for an hour and twenty minutes, having a very hard time even understanding them. Most of the time was spent on hold. I was transferred to a supervisor who asked me for personal information and then told me she had authorized activation of the phone and was transferring me back to have it activated. After being on hold over twenty minutes, the guy told me the phone had to be scanned at the store again. I was so angry I got a migraine, the worst one I have ever had and barely slept. I called the store where I bought the phone and card and was told I could return the phone, but not the card. That made me even angrier.

The next morning my migraine was not gone and I went to the store. A clerk assured me she had never had a problem with Net10. I told her I did not believe her. Then they told her the same things they told me, she rescanned the phone and they told her again it was not scanned; then she scanned a second phone and the same thing. They then wanted them to fax the receipt and other information. When I asked for the phone number to their headquarters they gave me a number to a government agency in another state; in other words, a fake number. I asked for my money back for the card which they refused at first and then finally agreed to if I send them the card with a bunch of information.

I realized if I sent them the card I would never hear from them again. I had been crying for about an hour at this point and shaking with anger. Finally, the store said they would refund my money and I took it and got the hell out of there. I will not shop there again as the manager had told me she was aware there was a problem with Net10 before they sold me their phone. She said now she won't sell any more of them. The reason she gave me my money was another person called while we were on the phone and told her the same exact story I did. The United States put seven new military bases in Colombia, which is where the people we were talking to are. One of the reasons is to facilitate US corporate interests there.

I paid my monthly fee only to have my phone turned off. When I called to see what the problem was, they told me that while my phone was still activated, my phone number (of 5 years) had been cancelled and they did not have the option to turn it back on. Their solution, give me a new phone number. I cancelled them completely and demanded a refund of the month's fees I had just paid.

Text messages began, not indicating who sent the message. Two hours on the phone, I was still unable to find out who sent the messages, until opening and paying for a useless message. They decided to send me a new phone. I was not going to be able to transfer the ring tone that I had paid for. I got the new phone. I was unable to transfer my contact numbers, except manually, like I have the time for that. Then I just wanted to use the old phone but then I had to have a new SIM card set to use it. They should be able to use the technology they sell or not be able to sell it. Plus, the "US based" support can not speak English clearly enough for me to understand anyway.

Sign me up for the law suits as well. They changed my number and didn't even tell me. I am also dealing with the sim number and I agree you can't understand them all though out with what they told me today. I do speak English. Yeah, you do but not very well. They don't listen. They tell you the problem is fixed, uh now it isn't. I have been lied to.

They double charged on the easy plan minutes and had my number changed. Don't ask for a supervisor. Ask for a manager and I did get the direct line. Get their names as well. And yes, I have spent many hours on the phone with these people. I told them today they should send me a new phone for all the trouble they have caused me. They told me they were sending me a sim card, I told them yeah I got one last week to.

I purchased the plan two weeks ago. I received many calls directed to the previous person that had my phone number. I called and requested a new number. Two days later my service had been deactivated. I called again the service was reinstated but I was given a new phone number without my knowledge. I had three phone numbers within a 2 week period. The next day, the service was deactivated again. I called again the service was reinstated but now I have no text messaging availability. I called again - after 2 hours on the phone and 4 customer service reps, they assigned a ticket number stating that a resolution would take place within 48 hours. That was 3 days ago I had no contact from the company and text messaging still does not work.

I had purchased a Net10 phone in Dec. In Jan, I bought another new one. I activated it and then I was unfortunately in a rush and got my phone a little wet. It immediately stopped working. Not a problem, I have 3 other working Net10 phones.

When I called "customer service", I was tossed around to several people and warned if I don't ease up my language, I was going to be hung up on. It was my fault I didn't get the memo about the word suck being a curse word. I was told I couldn't reactivate an old cell phone and that I had to be sent a new one taking 7-10 days. I told them unacceptable and that they should be able to simply reset the old SIM card, and then activate it as if new. I also told them that it is silly that I can't just use the same SIM card for any phone since you can with AT&T, T-Mobile and Sprint. I had just purchased a $25 750min card and I told them that since they refuse to fix that. I wanted a refund as I was going to change my service to another more intelligent service next week. They refused.

I paid them for service they would not give, and then they tell me I am using language too harsh. It is insane and I will never use Net10 ever again. I plan on grabbing a Verizon or AT&T go phone ASAP. I understand people have policies but we should be allowed to get refunds since they refuse our service. Never again!

I had drop calls and noise, saying I used more minutes than I did. I called customer service 6 times, they were rude and nasty and hateful. I am dropping this crappy service and going to someone else, it couldn't be much worst.

Net10 is a scam. Has anyone started a class action lawsuit yet? Sign me up! I've been getting the run around for over a week cant port my # to my phone and left without service after i paid for air time , i guess that's how you can offer $ 50 unlimited, by not letting anyone use their phone.

I paid $25.00 for Net10 minutes card good for 600 minutes. They won't put them on my phone, they always give me the runaround. I talked to 14 people with no results. I tried for 4 days and about over an hour each call from my brother's phone. They should be put out of business!

I have never been frustrated in my life. I spent close to three hours trying to get some answers regarding my number transfers but to no avail. First of all, if they had some issues, they should have informed the customer clearly instead of putting me on hold and cutting me off five times today. I also kept on getting different versions of their story but no clear answers. For example, one representative Eubert said that they'll send me new SIM cards, whereas the other representative Suzanne said that the numbers were pending and they were trying to reach us, conflicting stories. I will not recommend this company to anyone.

I switched to a Net10 phone and had my old number ported. It worked for one day than Net10 gave me another number. I called them and got 3 different ticket numbers. I called about 6 times and every time I was told to wait 24 hours. Now, I have been waiting four days now. Phone is not even working and I'm still waiting for my number. They told me my number expired but they took my number from an active phone. I asked why it expired and they told me they couldn't tell me why. I can hardly understand anyone I talk to. I wish I never changed companies.

Net10/Sprint cover the android phones. I had found this out when my telephone # was changed 3x over a period of 1 week. It has been utterly ridiculous trying to get my telephone # back I've had for 5 years. when I explained this is jeopardizing my job, they kept putting me off for another 2 days with more ticket numbers.

I feel a class action lawsuit should be filed because Net10 did not let customers know their phone was under Sprint. They refused to take back the phone that was purchased from them or reimburse monthly fee. They also refused to release the tel # back to the original company.

I tried Net10 for one month and it was the worst decision of my life. At first all the phones got activated and everything seemed fine. Until Net10 changed the number of my business phone after a week of me having it. I spend money in marketing my business with my Net10 phone number and I have never had a cell company do this to me before. I lost money and my business because of Net10. Their customer service is the worst. I spoke to so many people in Net10 it made my head spin. There was no way for them to give me back my original number that was assigned to my work cell.

So their solution was to give me a free month. That doesn't give me my business back or the money I spent on marketing. I canceled my entire Net10 account, and got all 3 phones deactivated and I sold them to get some of my money back. I am currently without any cell phone and with a deficit in my bank account. Net10 is the worst cell phone company on earth. Shame on you Net10. The consequence is loss of business and debt.

I have been with Net10 for at least 4 years and never had a problem until I had to deal with their customer service. As expected, you cannot understand what they are saying. They are either mumbling or speaking so fast with a thick accent, it is impossible to follow what they are saying. In any event, I purchased a new phone and had to transfer the number and minutes, but it could only be done through their customer service. It would not work through my account online. When I spoke with their customer service rep, they had a problem transferring my rollover minutes, which had accumulated to over 1000+ minutes, so she told me to use the card that came with the phone which was a 750 minute card. I figured it wasn't worth getting worked up over 300 minutes just to get the phone working and used the card as she said.

Well, I just tried to add more time today online, and when I did it wiped out my accumulated minutes of 720 minutes (from the card) and started me back with only 300 minutes. I also found a page online that let me cancel the transaction, but it was completely ignored, and they went ahead and added the 300 minutes. After my "cancel transaction" was ignored, I called and spoke with a new customer service agent. After explaining what happened, he informed me that the card I was told to use was a 750 minute card with no rollover minutes. So now not only did I lose my original 1000+ minutes because they could not transfer the minutes, I have lost the 720 minutes from the card.

As a result, I am starting over with only 300 minutes. The customer service rep I spoke with today just said there was nothing they could do because the card of 750 minutes were not rollover minutes. Had I known that, I would not have used the card, as the original customer service rep advised me to do thereby wiping out all my original minutes, and just demanded them to fix the problem and transfer all my minutes over to the new phone. I asked him if there was any way he could rectify the original problem, and I was just told (again) that the 750 minute card was not a rollover minute card, thereby just ignoring the original problem.

As a result, I just wasted over $100.00 in minutes and $25.00 for this new phone, which makes it a total of $125.00 I wasted in this company. I really think the problem lies with the customer service personnel. They do not fully explain nor do they attempt to fix or rectify any problem you have with their company. I don't use a cell phone very often, thus all the minutes I had accumulated, but still it doesn't mean I have to waste money keeping it up. He asked me for the serial number on my old phone so they must have some record of the amount of minutes I had on it before the transfer. Why would I give up 300+ minutes that can be rolled over to a 750 card with no rollover minutes. Doesn't make sense, but he could not understand. I am going to investigate some of the other pay as you go phones. Instead of customer service trying to keep a customer, they just managed to lose one for the company. Good job, Net10!

Okay, I called in with my phone having problems. LG 900g is my phone. After several times, they decide to send me a phone but not after being told several times my address doesn't exist according to USPS. Well, they got over that and I guess found it and sent me a replacement phone. I was fine with that until I couldn't get it activated. I contacted them via FB and email because I don't have another phone to use. After being told several times the replacement wouldn't accept codes and again they couldn't find my address.

Again, after just a few days before sending that phone to me, they finally got my address straight again. Now I get my second replacement phone. After losing all my time which was unlimited, one of the CSR finally put unlimited back on my phone to expire on 1/7/2012. But I was told that information is false. I was just told minutes ago it expired on the 12/12/11, but my phone went out on 12/11/11. So I have a lot of minutes and no service days. So I basically lost my unlimited time and got nothing in return. I have no cell phone and I wasted money and time.

I bought a Net10 phone two months ago and have had nothing but problems with it and the customer service. When only paying for 750 min., I was at least able to stand in the middle of the street and make a call. But when I paid $50 for the unlimited for the month, forget it. I cannot use the phone 3/4 of the time and still cannot use the internet that I paid for. I have been on my laptop for four days now trying to get them to answer emails. They only tell me they responded to me and I have to respond back. Right. I did what they said. And guess what? It still doesn't work. And if they respond back, they just say, "We responded to you and you need to respond back."

They have no answer as to why I still can't use my phone for what I paid for. They brush it away and act like they have not heard my complaint at all. They took my money, but I still have no service. This is the worst service I have ever seen in phones and customer service. The Facebook webpage is flooded with complaints like mine. And for some of us, it is the only way to contact them, because the phones don't work. I only want what I paid for, or give me all of my money back. Guess what? The phone number above is a Net10 number, so I don't know how long it will even work.

In February 2011, I purchased two LG 900G cell phones, one for myself and one for hubby. Both phones were on $50 unlimited cards. On May 2011, my cell phone started refusing to charge the battery. After 2 hours on the phone with customer service, they agreed to send me a new phone. I received the new phone 10 days later, activated and time to put on the phone was no problem. On June 2011, I went to put time on my phone and the people at customer service added the time to the deactivated phone that I had shipped back to them the month before. I was told that I would have to spend another $55 to activate my current phone and they would reimburse our account for the first card. This took 2 weeks to get back into our bank account.

On July 2011, my husband's phone broke. He went to WalMart and purchased a cheap phone to use until we had more money. We called to activate his cell phone and were told that the SIM card sold with the phone was not a net10 SIM card and they would ship us a new one. In the mean time, it ate up his days waiting on the new SIM card to arrive. The new SIM card was activated over the phone again and this time, they activated the card with a new number instead of transferring his existing number. Again another SIM card had to be mailed and another 10-day wait. Then we had to purchase a new minutes card because they were not at fault for the delay in service.

On August 2011, the customer service added my husband's $50 unlimited card to his deactivated cell phone that was broken instead of the cell phone we purchased a month earlier. On November 2011, my husband and I purchased ourselves Samsung SCH T401 from the website. The phones came with the 750-minute cards and new SIM cards. It took customer service 10 minutes to activate my phone, transfer minutes and add the new minutes. My husband's phones should have been just as easy. They told me that everything was good. It showed the minutes available on his phone and the display read unregistered SIM. They told me that it could take an hour for the phone to be completely transferred.

I took my kids to the doctor and came home 2 hours later to find no change to his phone. I called the customer service and I was told that it could take up to 48 hours for the SIM to transfer. My husband called later that night and he was told that the SIM card was not a Net10 SIM. This is because the phones came shipped with the SIMs inside of the phones. We were told that a new SIM would have to be mailed. We waited for 3 days and it arrived. I called them and they transferred his number after I demanded for 20 minutes to speak to a supervisor. The supervisor transferred the number with the original SIM! The one that was mailed with the phone. It was replaced out in minutes and things were fine.

On December 2011, I put a $50 unlimited card on both phones. Mine went through just fine while my husband's phone reads he has 750 minutes. We were charged $55 for the unlimited card. The customer service told me "Oh well, sorry for your loss" and hung up.

In October, we transferred to another company but didn't like the software so called Net10 to transfer back to Netf10. We were told they would send us new SIMS. One phone transferred, one didn't. Called and was told it must be a defective SIM & they would send another one. 1 week later and no SIM, but both phones listed as the same phone#. Called & they got 2nd phone working but then the 1st phone didn't work. Called again & was told both phones would work. Got both phones working, but found email didn't work on #2 phone. Called again and emailed their corporate office.

I got a return email saying they had tried to call me. Only thing was I had been at home and the phone had not rung. I called the # in the email and the woman was able to get both phones working and told me I wouldn't have any more problems. Well that was 2 days ago, last night I didn't receive a couple of calls. Today I needed to make a phone call and a heard a recording saying my phone was deactivated. Here I go again... I have lost track of how many people I've talked to and how many hours I spent on the phone with Net10.

I've been a customer of Net10 for over a year and had no problems. Suddenly last Friday, I got an "Invalid SIM" error on my phone. I spent over an hour with their support and was assured it would get fixed. Saturday, I woke and it still didn't work. I wasted another hour punching in the same codes and being shuffled around. Sunday, the phone still didn't work. I called again, got someone whose English was so bad I could hardly understand her and hung up. I tried emailing but just got the runaround. Now today (Tuesday) my friend calls me and says you don't have your number anymore. I say, yeah my phone's still not working. No, he says, you don't have your number. I just called it and got some guy I've never heard of before. So not only does my phone not work with minutes that I just bought three days before it went out, but now the phone number that I brought to Net10 from Verizon has been taken away from me and given to somebody else. Already!

Attention reviewers: In addition to posting complaints here, please also file a consumer complaint with the Federal Communications Commission (FCC) at **

My number ported successfully to Net10 from another company and for one full day I enjoyed full access to my phone. Then sometime on the second day, my phone was deactivated and I had no idea that I wasn't receiving my calls or messages until I tried to make a call on the third day and received a deactivation message. I called customer service and was given a code to enter into my phone and it worked. I was assured that it should work fine henceforth. Well, one day later, I'm in the same boat—phone is deactivated for no reason despite having unlimited minutes and weeks left on my plan. This time, I've been on the phone with customer service for almost 2 hours and it isn't fixed. I will be transferring to another company, but first I want to have everything working on Net10's end so that I can port my number!

This company is an inept scam and unworthy of your business. I am not one to sit back and be mistreated, so I will be contacting the FCC, Better Business Bureau, and try to get a refund for my service plan card by complaining to my credit card company. Please do not be complacent and let this company continue to scam people out of their hard-earned money!

I bought an LG 900G Net10 phone from Walmart ($39). The Walmart sales representative was very pushy that I wouldn't be able to activate it unless I buy an airtime card, so I also bought the $50 unlimited month card. When I got it home, I found out that there was absolutely no signal and zero bars. I could not make or receive calls, text messages or anything. Basically, the phone was a shiny, pretty brick. I posted to the forum, had to go through several emails for them to verify that there was no service in my area, only to get a Net10 customer service phone number to call. I called it (with a Verizon phone I bought to replace the non-working Net10 phone, another $100 spent) and waited an hour listening to music on the speakerphone, only to be told to call another number. Their refund department at 1-800-816-0663.

I finally got an RMA and address to ship the phone back to, and she said I'd get a refund for the phone and the minutes card but I had to ship it via USPS or FedEx and call them back with a tracking number. So I paid for the tracking and shipped it to (**). I shipped the phone and airtime card back, packaging and everything that came with it. I printed out a letter including my name, address, RMA number and so on, and included it in the package.

Two weeks later, FedEx pulled up to my house and delivered a package, which is the phone shipped back to me from the refund center; simply with a new shipping label affixed. Nothing was done to it at all. No note, no message, no phone call, no refund. They simply sent the phone back to me. Half the time of my card is gone spent in transit, but it's a mute point as I get no service at all. What good are unlimited minutes when there's no tower in my area to make or receive calls? I just wanted my money back. I would have settled for just a refund on my minutes card, which is really nothing but a piece of paper and given the phone to someone else or used it on another carrier. But I found out now that the phone is sim locked in firmware and I have yet to find anyone who can unlock this phone to use other sim cards in. I have another sim card on a phone with service, and I'd love to be able to use the keyboard on this LG 900 instead of the phone, but forget it.

I have owned a Net10 phone for several years and used the $15 Easy Minutes plan. Everything worked well until I purchased a new phone. I was unable to activate the new phone online and contacted customer service. They activated the new phone, deactivated the old one, transferred the minutes from the old phone to the new one, and claimed to transfer the $15 Easy Minutes plan over to the new phone. The minute were transferred, but after about two months, the phone deactivated and the minutes were lost. I contacted customer service twice. Both times, they put me on hold to investigate the problem, but after several minutes, the call dropped.

Frustrated with customer service, I emailed the problem to the address shown on the Net10 website. A day later, the email bounced back as "undeliverable. " I am now writing the company (snail mail) in the hopes that I can get my lost minutes back. If I receive no reply, I'll consider a class-action lawsuit as I can guess that others have lost money and experienced similar problems.

Net 10 sucks and unless you have money and minutes to burn, I would not recommend them. I have been a Net 10 customer since 2007 and up until now have been quite happy with them. In fact, I have done surveys that asked about their service and I have had to give them high ratings.

Now I can't wait for that next survey. I just sat on the phone for 1 1/2 hours waiting to talk to a customer service rep and finally hung up. The reason I was calling in the first place was because I paid my $25 payment for 750 minutes the day before my $50 plan was to expire. I watched and waited for two days and then my phone as deactivated. I am tired of payments not getting to Net 10 and having to worry about whether my phone is going to be deactivated. I also find it more than a coincidence that it didn't go through when it was for a plan that cost less. These are not the only issues I have had with them recently and I am tired of dealing with entering codes and payments not getting through.

My Tracphone-Net 10 phone that I purchased about five years ago, worked great and I bought my husband one in March 2011. Approximately on September 8th 2011, both of us started having problems (i.e., calls not going through, calls cut off after one minute).

The company sent us both new phones that we had to pick up at the FedEx warehouse over an hour each way. These replacement phones have not worked. I can't go into all the agony and work sending them e-mails, spending hours from another phone with them trying to get the phones working. I finally sent them an e-mail to try to get $60 for the minutes I had purchased before September 2011. After another 40 minutes call to have to speak with two representatives, it is still clear that they are not willing to even refund my $60 for minutes already purchased. They asked for all kinds of information on the phone which they already have or should have and anything to get out of paying. I said I will be joining any class action lawsuit against their company that I can. I hope there will be one!

Meanwhile, I'm still out of $60 and all the time and aggravation trying to have a cell phone. Please contact me if there will be a lawsuit as I don't think they should be allowed to get away with this. I'll be going to my local Walmart, where I purchased the original phone, to let them know about it. My husband's phone does not work either.

Today, after over 45 minutes on the phone with them, and them asking me stupid questions while still not agreeing to a $60 refund, I told them that it is ** and that I'll be doing all I can to put them out of business. Perhaps, they are already in trouble and on their way out.

I purchased new phone and a $25 monthly on 750 minute plan. I added my credit card and Net10 deleted minutes that I already paid for. I contacted them the second time on my second payment and they deleted all minutes and changed date of renewal.

I got ripped off for over 700 minutes and lost service for an entire day when payment was made and in the middle of cycle.

I have sick family members and one friend passed away during my outage. This company should not be allowed to operate like they do. The conversations with their employees have been tape recorded and they continued to lie on tape.

Net10 sucks! My fiance and I both have Net10 phones. I have had so many problems that I have given up entirely on their phones and dealing with their company. The relationship between me and Net10 is a joke. They always send me sim cards and change my phone numbers without my consent. Also, my fiance bought a time card for his phone. The phone displays the minutes he added. But now his phone says it's deactivated. My LG800 lasted only for four months. The phones would hang up in the middle of conversations.

Also, calling customer service is a joke. The customer service people are in India or somewhere. They speak English but they don't understand how to do business like us in the states. And they can be rather annoying to talk to, because you'll be on the phone for like an hour and they won't recompensate you for all the time you wasted on the phone with them. And then, many times they can't successfully fix the problem you called in about to begin with. Overall, I rate them with no stars. I'm going back to Virgin Mobile or US Cellular or something in the United States.

I scored them negative stars! Net 10 has the rudest customer service I have ever dealt with. I signed up to where I could buy airtime from my phone. As I was messing with it, it showed the minutes in increments and I selected 600 to see what the price was. Instead, it charged my credit card $67.45. It never prompted me to consent to the purchased, it automatically did it. I called customer service, spoke to 4 people and finally got to the refund dept. Seriously, the rep was too busy smacking and saying "the thing is..." in her "American" voice that she couldn't understand what the problem was. Fast forward 45 minutes and she still doesn't know why I called and she told me that. She did agree that nowhere in the terms and conditions does it say that I agreed to a blind purchase, but she advised me next time to buy my airtime online. I thanked her for advising me on how to buy airtime; however, that will not be necessary, due the fact that they apparently are running a scam and I am not going to be any part of it. They wouldn't even convert that $67.45 plan, over to the $ 50.00 unlimited plan.

I had to put one star but honestly, it is minus multiple stars. I had a NET10 phone and had it directly debited out of my account each month. On July 28th, my phone broke and my mother had an extra phone on her cell phone plan so she told me to just cancel my NET10 phone. I got online to try to cancel the phone, to no avail. There was no place on the site to cancel the phone. There was no way it would let me remove my bank account information either. The customer service number was never answered either.

Finally, there was a tab to remove a phone from plan, which I did but it said it would remove it in September 4th. Where would that date come from? That was crazy, when it was July 28th. Anyway, I then found another customer service number and on calling, it said I would be on hold for 15 minutes which was fine as I needed this resolved. I held for over an hour and then finally hung up. I am convinced that that number is a dummy number. I finally got a message back to my email saying someone would call me, which they finally did.

They debited my account on 8/1 for the $40 some dollars for the plan, which I was trying to prevent. They said it would take up to 30 days for me to get this returned. I waited and never got it back. Then I called back, they said they would forward my message to resolution department and I would get a call back. Of course I didn't. Two weeks later, I called back. They said the same stuff all over again and said I would get a call within 24-72 hours. Guess what? No call! This is ridiculous as I could cancel a contract phone so much easier than it is to cancel this phone. I hope that the word gets out that their service is a scam and their practices are questionable.

On or around 8/15/11, I purchased the LG900G. On 8/17/11, I purchased a $50 monthly unlimited plan and another on 9/15/11. On 9/24/11, my phone became unusable and considering (at that time) my only means of internet access was my phone, it was unfortunate. Not until 9/28/11 that I was able to obtain an alternative method of internet access in an effort to get contact information to report this issue. At which time, I spoke with a very pleasant young man who assured me that I would receive a replacement phone within 3 to 5 business days and that upon receipt of that phone, I would receive credit from the day that I reported the issue and also receive the remaining balance of the minutes in which I had purchased.

On the 4th business day after placing the order, I received the phone. Completely elated by the professional service that I had received up to that point, that was until I attempted to reactivate my replacement phone and recover my credit. Needless to say, I would not be submitting this had everything carried out as well as it initially had. I was told after finally getting my phone activated and my number transferred, I would not receive my credit on the replacement phone because those minutes were still on the defective phone and that I could still use the defective phone which I was unable to use in the first place as to why I had to order a replacement phone in the first place. Now, what I need is for someone to tell me either how it is that I can use a defective phone (that to the best of my technical understanding) is not only defective, but no longer has a number associated with it in effort for me to get use of the time that I paid for? Or if someone is going to give me my remaining time and credit on the replacement phone as I was told?

If I can't trust your company to have integrity and give me the service that I paid for, I cannot continue to put money on this phone. That experience, at this point, has taught me that this is not a secure investment. She told me that she could give me 10 days or 200 minutes. When I inquired as to the benefit of 10 days, she couldn't even answer my question effectively and this was a supervisor. Look, all I want is what I've paid for. Nothing more, nothing less. Times are just too hard to allow people to just take from those of us that already have lost everything in this economical crisis. Just simply give me what I paid for and please train your customer service people to at least be knowledgeable about their jobs and their product.

I have been a Net10 customer for over 3 years. I got a new phone on ebay and got online to change over but then the phone didn't activate and the minutes were wrong. So I called CS and after about an hour of putting codes into the phone, they finally figured out it was the SIM card. So I had to wait to get a new card and I lost a weeks use.

Then when I put in the new card I was short by 300 minutes. I called them and was told that i would have 100 minutes added the next 3 times I add minutes. So I'm short on minutes and I have to add more early. I then bought a card at KMart but its a 30-day card with no roll over which is printed on the top of the card in tiny letters. The card is also blue faced but my ignorant self doesn't pay attention to it and there are no signs that say no rollover other than the color and the tiny letters on the top left side. I called Net10 CS and got to a bad, sad speech but that's it. I will use up the time and minutes then switch to a different service. As far as I'm concerned, they ripped me off for over 50 bucks and that is unacceptable. If there are going to be products that are so different that this could happen, then KMart and Net10 should make it safer by either having the cards in two different locations or where you need to ask an employee and they can warn you of the change. Why is this crap always put on to the consumers back?

This business is a complete fraud & scam! I have had to contact CS for many days in the last month (with my new phone) and many hours later, they still did not get my phone transfer number right on a new phone. When they activated my new phone card today, with a new sim card I received yesterday, I thought that I was going to get my old phone number back along with my minutes. They stole my 750 minutes/ $25.00 and my brand new phone does not work! I again was on the phone today for 1 hour and 45min.

Exceptionally poor service as their help is not trained to do their job. They say they have to "check with their supervisor" keeping you on the phone for an hour every time. I am still with no resolution, even when I worked with a supervisor.

I lost my phone but had another one of Net10 phones. They said they would send me a sim card for it and transfer the minutes from the lost phone to it. Each time I called, they said (the best I could understand them) they would send me a sim card. A month had passed by and they said they could not send me a sim card. Do not waste your money.

I bought a Net10 phone and it started to shut itself off every time I tried to use it. After being on hold for 25 minutes, I got through and was told that they would send a new phone and I will have my same phone number. It came but with a new number. I needed to keep my old number since it was used in my business ad. The phone came with the wrong number. I called them six times and after being on hold for approximately 40 minutes each time, they would tell me that they already fixed my number. However, I just found out that it was still the wrong number!

I called them back. An hour later, I was told that they could not do this on the phone. I needed a new SIM card; it came and it was defective! I have now been on the phone for over two hours trying to get a refund for the minutes and the cost of the phone. I was told that they will send yet another SIM card, but now, my phone doesn't work at all. It says "emergency calls only!" Now, I have no phone. They can write up a report for a refund but I have to go to post office and pay just to have it returned with a return record tracking number costing approximately $24.00! Even then, I won't get the refund for over 30 days!

On August 23, 2011, my cell phone was not working. I called Net10; their technicians agreed and said they would send out a replacement phone. I made sure that they noted that I wanted to keep my present number. A week later, I received the phone which now had a new number! When I asked the manager what the notes said, he agreed it said I asked to keep my number. After five different floor managers from Net10 and TracFone had tried to fix the situation over the next four days, they agreed that a new SIM card needed to be sent out with my old number. It was because the phone number and SIM cards are attached to a specific phone! They said for the problem and inconvenience; they were going to upgrade my phone. I decided on a Motorola ex124g phone. Six days later (now September 7th), only the SIM card arrived, and it had the wrong telephone number on it!

During all this time and since the end of the past month, I had to renew my unlimited card because my account needed to be active for them to work on it (they claimed). They now have to send out a new SIM card again, and they claim that they are not authorized to send out the upgraded phone! On September 7th, they promised it would be sent out the next day through FedEx. The attorney generals in every state should be alerted about this! A class action suit should follow. I am sure there are plenty of consumers who got screwed.

I've had the following phone with number for over 5 years. Today (Aug 31, 2011), was my last service day. So this afternoon (Aug 31, 2011), I tried to buy minutes from Net10's website like I do every month for the past few years, but the website was telling me my phone is deactivated. So while I'm on the phone with a CS, my phone rang and a young lady stated that this number was her new number; that Tracfone just gave her my number. So while still waiting for 66 minutes for CS to answer, I finally told the CS what's going on and they tell me, "Oh well, your number was given to a new customer". So I told the CS that I've had this number for over 5 years and their reply was, "sorry, the only thing we can do is issue you a new number". I stated that this number was a business number and I would have to change all my company letterhead, business cards and all my ads. This is so unheard of; that a company doesn't give a long-standing customer of 9 years any better service. For me to change my number, I would lose so much money which would be around $1000. Not to mention, the daily business I will lose. Net10 has the worst CS that I've ever dealt with.

I tried to activate the previous phone I had with NET10. I was told that I would need a new SIM card. When it arrived, I had one agent who hung up on me after 40 minutes. He was telling me that I had to purchase more minutes even though I had 798 min. on the phone, which I was replacing and 358 min on the phone that I was trying to activate. I had talked to a supervisor and two managers for more than an hour, but I still have no phone service. I was told that I may have to wait 2 days for the phone to work. Unbelievable. Scary. They are still selling phones and minutes.

Net10 failed to add my 300 minutes to my phone. They made me fax proof to them that the phone came with 300 minutes. Then after talking with two representatives, then finally a supervisor, I was told the minutes had been added when the phone was activated. I spent 3 days trying to resolve this problem. After thirty minutes, the last time, they finally added the minutes. But they made it known that it was a one time courtesy. It was no courtesy. The minutes were never put on the phone!

In June 2011, I had over 8,000 minutes and all of a sudden I lost them as well as days of service. It took me 2 phone calls and over 2 hours on the phone having to speak to a manager to get my minutes back as well as my service days. Then in July, the same thing happened. I lost everything. So, I called again, and this time they said it was impossible to get my minutes back. I asked to speak to a manager and finally was connected with one after many minutes/hours of waiting and being disconnected multiple times.

After arguing with them thru many phone calls (As I was not getting any minutes back nor any reasons other than I would have to get a different phone, which they sent to me, because they said, "Obviously mine kept losing minutes."), they sent me a new phone (which took a week), and I called them again to activate it (I also had to send them my old phone). It still wouldn't give me my minutes back, plus I wanted my same number and they said that was not possible unless I got a new SIM card. They sent me a new SIM card (another week of waiting!). In the end, I only got back about 6,000 minutes (originally had over 8,000).

I was so frustrated and angry with them that I I vowed I would not renew with them. I tried to use up as many minutes as I could before I had to buy more. Of course after the service days ran, they shut me off. They robbed me off. I don't know how much money for all those minutes, but I will never use them again and am telling all my family (which is very big) and friends (again many) to never ever, ever go with Net 10 or they will be very, very sorry in the end! Net10 sucks big time!

Despite all the other complaints that people are complaining about with this company online, I went to pay for my son's monthly unlimited service. I had an e-mail stating that I had 7 days left on my service, so I paid immediately instead of taking the chance of forgetting and my son's phone being turned off. They started the new monthly count from the day I paid, meaning that they literally took a week that I had already paid for! I can just imagine how many days and minutes they are stealing from paying consumers when they do this from everyone. I wrote them and got back a generic letter stating that I lost all minutes and days but with no explanation on why they feel they can do this.

My wife bought the airtime which she paid $20 for. She tried to add the minutes and it didn't work so, she called customer service multiple times and was told that she needs a new sim card. We waited a week and got the sim card and tried to activate it but it didn't work. So, we called again and asked to add the minutes for us in which we had to talk and wait for more than 40 minutes, and they told us that now it should be resolved, only to find out it doesn't work again.

I called because my 411 was not working. However, it was working when I got the phone, with live operator-assisted-calls. NET10 gave me the excuse that the lines were jammed at 1:00 AM! Then they said that they did not know what to do.

NET10 then started to lie to me. This kept up for 5 days. I finally made the decision, after my 30 days are up, to get a different carrier. I told this to them and NET10 did not care.

I would recommend to my family and friends not to take Net10 and go with Boost, T-Mobile, or someone other than NET10. NET10 also made the comment to me that they are not worried if the Net10 goes bye-bye, because they believe their jobs are secure no matter what they do. Let's shut them down.

On 7/7/2011, I called Net10 customer support to attempt to fix a problem with my wife's phone. After over 60 minutes on the phone, they added "minutes" to my wife's "unlimited" phone. I was told that it was working properly now.

I called back the next day, on 7/8/2011, with the same problem with both mine and my wife's phone and now 58 minutes more time on the phone with customer support. The phones had minutes on them that came with the phones when they were purchased that was to be used to purchase ringtones, games and graphics from Net10. The phone had started using those minutes to make and received calls and texts and when the remaining minutes were used up, the phones were stating we had no air time left. They should have been on an unlimited plan as they had been for almost two years. Customer support apologized for the problem and attempted to fix it again by adding more minutes.

The next day, 7/9/2011, I called again and spent over an hour on the phone with them again. The new customer support person told me that the previous employee who added the minutes screwed up my phone and that once airtime was added to an unlimited phone, it could not be returned to unlimited service. And that since our phones were more than 90 days old, I no longer had a warranty and would have to purchase new phones. After complaining that it was their fault that my phones no longer worked and that they should replace them free of charge, I was escalated to a manager. At this time the manager also apologized for the problem and told me that they had changed their unlimited plan without notifying their customers and had made all older unlimited phones no longer compatible with the new service plan. He promised to send me new equivalent phones (I had paid $89.99 + tax for each of the two phones). I was further promised that they would arrive in three to five days. I was given a ticket number for the problem at this time.

On 7/16/2011, seven days later, I still had no phones. I called back and spent over an hour again on the phone with another manager who told me the first manager screwed up and didn't put the order through correctly and that he would personally make sure our phones would be here in three to five days and gave me new ticket numbers.

The phones arrived five days later on 7/21/2011. They were LG300G models. These phones have almost no features at all and cost $29.99 on Net10's web site new. These were reconditioned phones and probably retailed for about $15.

On 7/21/2011, I called back again and again I was apologized to for the mistake and was told to send back the phones and that he promised that I would receive the correct phones within 24 hours. I complained about the time I had wasted trying to fix Net10's mistakes and the time without the phones, which I had already paid for the service of. I was promised to be compensated for the month I had already paid for on each phone plus two months free service on each phone. I asked to have that statement emailed to me or sent to me in writing and was told that they could not do that but that all the notes would be in my file under the new ticket numbers which he gave me. This phone call took 75 minutes.

Four days later, on 7/25/2011, I finally received the correct phones, which still do not have all the features of my original phones. I called up and spent another 57 minutes on the phone with a manager named Shaana trying to activate our phones and transfer our old numbers to our new phones. I was told they had to do it manually and it would take 24 to 48 hours to do so and that they would call me back when it was done. And that they would add the 3 months of service to each phone at that time.

The following day (7/26/2011), I called back to see if they had gotten around transferring our phone numbers to our new phones. I spoke to a manager named Christian (employee #57980). After almost two hours of arguing, he tried to tell me they could only give me one month of service on each phone (the month I had already paid for) as compensation. I explained to them that I had been promised three months total compensation on each phone and that was a legally binding verbal contract.

At this time we were working on my wife's phone first. After talking with his co-manager, he agreed to give me three months total service--the month I had already paid for and two more months that I was promised as compensation for my wasted time and lack of phone service during this time. After completing getting my wife's phone taken care of, we started on mine. I was then told that I would only be getting the month of service that I had already paid for put onto my phone. I complained that this was not what I was promised and that this was not acceptable. After arguing with him for a while about this, he told me he would give me one more month of free service and that was the most they could give due to their policies. I argued that he was the one to make that decision and that he had already given my wife's phone the promised three months of service so he could do the same for my phone also, as the other manager had promised to do. I was then told to "take it or leave it" period.

I reminded him that a verbal contract was legally binding and that they needed to keep the promises that they made to compensate for their bad customer service and complete incompetence they had showed over the last three weeks. Again, I was told that was all he would do and take it or leave it. At this time, I finally said fine I'll take it for now but I would continue to pursue this issue with the Better Business Bureau, Consumer Affairs, any other online complaint forum or department I could find and most likely a lawyer. My time on the phone this time was 117 minutes.

***-***-2176 1035533427 1073286238 1035975190

I believe a class-action lawsuit against Net10 is in order.

My experience mirrors that of many others on this site. I started the unlimited service with a phone bought at Target (in Spring 2010), having started at Net10 a few years earlier. I paid by automatic credit card deduction.

In June 2011, the payment did not show up on the phone. The customer service told me they were switching their unlimited service, and needed to send me a new phone--which they did.

Upon activation, I found the phone defective. I could not hear the person on the other end. Further calls to customer service revealed that in addition, I had lost my number of many years in the activation process.

I complained that this was an unthinkable transgression, and demanded that my number be reinstated. It was they, not I, who had required that I get a new phone. I spoke to a manager, who tried to reinstate it, but failed (All of these steps of course required long waits on the phone, sometimes over an hour and as many others have noted.) I demanded a second new phone, which has arrived, but I have decided instead to leave Net10 for another carrier. I must accept a new number anyway, so why stay with a company that cannot manage its service?

I was told that under no circumstances does Net10 EVER refund money. I can assert with equal firmness that they will never get any more from me. I would not recommend Net10 to anyone.

I believe they should be investigated.

Net 10 phone says no service has been down for almost 2 weeks. My service minutes show over 1000 minutes; and my service prepaid is good for another week. Customer service transferred me to 8 different people. They told me to travel 10 miles from my service area to see if I had service.

I have had a Net10 phone on a $15/mo plan for almost 2 years. I bought the phone from HSN and was impressed that it was running in 15 minutes. I decided to upgrade to the 900lg I bought from Net10 site last Friday. I asked to get my minutes (5353) and my number transferred. I talked to 7 people yesterday, had 4 disconnects and 4.5 hours of my time. The minutes were transferred but my number is still not working today. I called the supervisor. After 1 and a half hours, he successfully deleted all my minutes but gave me a phone number. Now, I have a "case ticket" and told to wait another 24 hours. I asked for a US corporate number but was told there isn't one. After reading other complaints, I must wonder if all my minutes are gone for good. If so, I will have to fight the credit card company next. How is this allowed to continue? I was happy, until I tried to upgrade my phone.

I have had Net10 for about a year with automatic payment schedule. After they charged my card, the service stopped. After an hour on the phone, I was told that they are discontinuing phones bought from Target stores, and that if I buy a new phone they will credit me with 30 days that I just paid. If not I lose it. After another hour on the phone, they agreed to send me a replacement phone and credit, but I have lost the use of the phone for at least a week without warning.

I bought a new Motorola cell phone from Net10 10 days ago. I got the phone activated and the phone has not worked from day one. I've been on the phone with tech support for 5 days, about 2 hours each day. It is still not working. I called Net10 corporate office. Another 3 hours on the phone, still new cell phone not working. I bought Net10 service because on the box it says, 30 days no questions asked return policy. I asked the corp office to refund my money or at least send me a new phone and was refused both. This Net10 company are all liars and the worst customer service I have ever dealt with.

I purchased an LG900 phone through their website. You must enter the zip code of your home area to ensure you will have service for the phone purchased. The website indicated that we would have a strong signal at home and almost everywhere we go regularly. I limped through a month of adjusting to the phone and the near-useless signal reception. Many calls to Net10 later (after receiving several useless codes, a new useless SIM card, etc), I inform them that I'm done with them, and want to return the phone for a refund. "Patricia" in tier 2 support finally tells me she'll create a ticket number and gives me an address -- Net10, Attn: Refund Dept, 112 Perry Road, Miami, FL 33211 -- to ship the phone.

She told me that upon receipt of the phone at that address, I would receive a refund to my credit card in 7-10 business days. I purchased a new phone from another provider as instructed, ported my number. I attempted to ship the phone back at post office, and the address is invalid! I called Net10, spent another hour with customer service. They insisted the address if valid, but they would send me a new address by email in 4 hours. Time goes by and I receive no information.

I'm now filing a fraud complaint through Visa card to try to get refund. This company and sister company TracFone used to give good service. I have been a customer of Tracfone for 7 years. No more - avoid at all costs! It's not worth the headache!

Net10 ripped off 300 minutes from my phone. When I called them, they said I wasn't getting them back, I said I should sue them. Then they laughed and hung up. Net10 is a joke and should be ashamed of themselves. Net10 is a bunch of thieves! They stole $30 of my money.

Last month, I bought my first and only Net10 phone with a 30 day card that gave 50,000 altogether. I spent over $120.00. When I bought the card, I did not realize how many minutes were on it. I only use my phone for emergencies and to receive and send text messages but not 50,000 minutes worth. Nowhere on my card did it say no roll over minutes. Well, my 30 days is up and guess what? I still have 49,823.50 that they will not even try to switch my plan to one with roll over minutes.

I think it is wrong that unless you go to their website, you will never know how much they are stealing from you because unless you have no life whatsoever, 50,000 minutes is way too much. Would I recommend Net10 to anyone? No, not even if I hated them.

NET-10 is one of the worst company I have dealt with. Not only do they not deliver promised product - such as international Neighborg, but service is the pit. Furthermore, I asked for a full reimbursement for the time not used and I have been given the runaround. I lost more than 3 hours talking to various people with no solution.

Furthermore, I asked for full reimbursement for the time not used and I have been given the runaround. I lost more than 3 hours talking to various people with no solution, and lost over 300 in air time that was never reimbursed.

They keep calling and we have never had a Net10 phone of any kind. We keep telling them that we are on the "Do Not Call Registry List". They do not comprehend anything we say.

Questioned customer service about transferring old phone to Net10 and was advised, "No problem. Just do not cancel Verizon service until we transfer your # to Net10." Fifteen days later, my phone # was locked and could not retrieve. Eight hours later, still no phone transfer. Advised them I wanted my # back. Would not release three as they stated that they now owned the number now. Have spent about 12 hours on the phone with Net10 customer service and am on the phone with them now.

Still have not gotten refund after paying to ship new phone to Indiana. Never put in service and three-way call to Verizon and two hours later, finally received release to Verizon and am back in service with Verizon. This company is very customer unfriendly. Someone needs to step in and present certain criteria as they have used 10 hours of my life and still do not have a refund to date.

I purchased a Net10 prepaid minute card on eBay in August 2010. My phone was turned off on Oct. 5, 2010 and they advised me it was turned off for risk assessment. I called several times speaking to supervisors, trying to resolve what happened, why my phone was turned off, etc. I got put on hold several times and was just advised to send $64.00 in a money order to have the phone reinstated. I am not sure what I am paying for since I already paid for my minutes with no problem on my credit card.

I could not find anyone that could understand me and try and help me. I finally got so frustrated and I said, "I will pay it, can you reinstate my phone?" They responded no, I need to send in a money order. It is terrible that they treat customers this way when I have been a loyal customer for over two years and not only have one phone but also pay each month for two phones.

Can you please help me? I hate to see that they treat everyone like this. Thanks for your help. I have been without a phone since Friday, 11\05, and have spent over 2 hours on the phone trying to get an answer for why I had to pay this money. I will now have to go and purchase another phone in the mean time until this is resolved.

First person I spoke to, I could not understand. Second person, spoke so fast. I asked for their supervisor Diane was so hard to understand (because of background noise from other customers sales people talking). She kept me on the phone for over 10 minutes and said it would take 3-5 or even 7 days to get a new sim card.

I hate net 10 for it is like buying new auto from a used car sales person. They will do or say anything to you to buy their product and you do, you are stuck!

I called their customer service but I couldn't understand foreign accent but gist of it the conversation: I have 250 minutes left on my phone but only three days before I will no longer be able to use said phone. I asked what happens to the $ I've put into the minutes and I was told that only if I switch to a monthly plan will the phone work again. I will be danged if I'll purchase more unnecessary minutes and will never do business with this company again!

I've paid for minutes that the company will not honor. They were trying to scam me into buying a monthly phone plan, which defeats the purpose of a prepaid phone, to use for emergencies.

I have been hung up on when I asked to speak to a supervisor. The last time I called, a woman was supposed to call me back but never did. Now they say I have to pay to send the phone back or write a letter. This is not right, they have my money and refuse to activate the phone. Please help.

I am a new customer of Net10 and when I noticed my minutes were getting kind of low I went to purchase more minutes on my phone plan. Little did I know if you purchase new minutes before your old minutes are gone they delete your old minutes. I did this in the store at Radio Shack. After a call to customer service to see about adding my old minutes back this incredibly rude person who could barely speak clearly enough to understand was my customer service representative. I asked her about getting my minutes back and asked where in the contract documents it says that they delete my old minutes when purchasing new minutes. She told me over and over again my old minutes were deleted after I told her that was not the question I was asking.

When I asked her to speak to her manager or supervisor she said that this person was unavailable. I continued to ask about the contract and she told me again that my minutes were deleted and there's nothing anyone can do about it. I asked her if there's anyone else I can speak with and she said that she would not transfer me. She then told me she was the supervisor. I called her a liar and hung up. After calling back and speaking to another rep (who was a bit nicer) worked with me to see if we could actually resolve the issue putting in promo codes and my old codes in my phone to see if they would come back up.

I placed an internet order for a cell phone with the NET10 official web site. At checkout, a screen message appeared telling me that the order was not completed because my debit card had been declined or there had been another error. I tried again and got the same message. Assuming that the order had never completed (since that's exactly what the screen told me), I gave up.

An hour later, I found that my account had been charged for two phones and attendant FedEx charges. I contacted the customer service dept via email. What followed was a string of condescending, ridiculous, robotic emails that make it obvious my messages had not been read; the issues were not addressed but they went to great lengths to deflect responsibility. Several statements made by the reps were contradictory and the rest were obviously canned-robotic responses.

In the meantime, the fact that I was being charged twice for an order they claimed didn't exist was completely ignored. Even after the charges had mysteriously disappeared from my account, I was getting emails telling me that once an order is placed it can't be cancelled (but, wait...they said they had no record of the order! Huh?). Mistakes happen, lying to cover them up and expecting the customer and his/her bank to clean up the mess is egregious. Customer service does not exist at NET10.

I'm requesting for a lost but active Net10 phone number transferred to a different phone with a new unused and unregistered sim card. 3 weeks, 18 calls, and more than 34 hrs of phone time later, still no resolution. I spoke with one supposed floor supervisor who was also unable to help me. They would not allow any additional supervisory contact, nor anyone even higher up. I have been walked through nearly identical, unsuccessful processes 18 times. We are now receiving our 5th sim card with a new number. I am completely dissatisfied with the service of this company. We have had a total of 4 phones through them.

I decided to upgrade phones and transfer phone number. They said that it could be done but it was not done and after three weeks, still not done. I have called them at least four times trying to resolve the matter. All the calls last greater than one hour with nothing being resolved. I don't like the customer service reps because I cannot understand what they are saying. I don't like Net10 anymore. I guess that I will just have to find another company whose reps know what they are doing!

I went through hours of calls and many wrong programming of sim cards and many different people and no service for some time. They and/or their system are completely incompetent. They lost my number that I've had for years. They said that I would keep it then they ported it and lost it. They say I can't get it back.

I bought my Net10 phone on QVC with 300 minutes. When received, I called immediately to activate it and was told that it was activated and ready to use. I attempted to call, and kept receiving a message that to call collect, push "1" or wait for operator to purchase more minutes. I called the help line again and was told that it can take 2 business days to activate phone. I waited and after 2 days attempted to use, but again, could not call or receive calls.

I called Net10 help line and after 1 hour, was hung up on. After calling back, I could not understand the person that answered the phone. You cannot hear them, and it is difficult to understand them. I was put on hold off and on for over 4 hours. They kept telling me that they had to put me on hold, and had to contact supervisor to resolve issues, then to find out there were no supervisors available. No answers were ever given as to what was wrong with the phone. They told me that I would have to hang up, and wait another 24 hrs, as they would have to work on it. What a joke!

I bought phone #1 and had it for a few months. Monthly add minutes were honored, then the phone went junk. Phone #2 with number **(933 minute) was paid ($63.62) in Walmart on 7-02-10. This phone was junk; it would not work. So I contacted Net10, and they sent a new phone (**) with 300 minutes and 57 days to add more minutes. It was not activated.

I have made several attempts to contact them by email and by phone. On the phone, a woman answered, but there was so much static that I could not understand or hear what she was saying. I had told them they need to honor the 933 minutes, as I have paid for them. Then on Friday, 8-27-10 at 6:00 am, my phone was activated with 299 minutes. They did not honor their minutes, just my money. I'm leaving for vacation and will be back on 9-06-10.

On 8/20/20010, I placed an on line order for a Motorola Em326 cell phone.Total cost including shipping after using promo codes was $41.98. After entering my visa credit/debit card #, I received an error message stating that my CC # was either invalid or I had insufficient funds. Knowing that I had available funds I was given the option to reenter my CC#, which I did. Again I received the same error message so like a fool I tried it a third time. Same error message appeared, so I checked my bank account only to find that I had three charges of $41.98 for a total of $125.04. I called customer service twice and emailed them once to no avail. I was told that they had no record of this transaction and that there was nothing they could do on their end.

I bought a 300-minute card and I also have a promo code to use with a 300-minute card to give me 100 extra minutes. I added airtime online and at no time did they ask me if I had a promo code. I have kept this pin number for my 300 minutes and I feel that Net10 owes me 100 free minutes for buying a 300-minute card. I have not been happy with Net10 since I purchased my phone and started doing business with them. When/If I find a job, I will dump Net 10 and go with another cell phone company as soon as possible.

I have had to call Net 10 on a regular basis. Whenever minutes are added (with my phone on and charged), I never receive them. Then I have to go through customer service and they give me codes that all total to over 100 numbers. If I could understand the representatives I speak with, it would not be so horrible. It is almost impossible to understand them. How am I to know that equals 8 and "twee" is actually 3? Why not employ Americans that speak English a bit more clearly. The customer service rep could not understand the question I asked so the response from her was, "I don't know". I am tired of the hassle. I think I will change companies.

I used my Net10 phone strictly for travel. Consequently, I've built up a lot of roll over minutes. Recently, I added an additional 60-day of service because of an upcoming trip. This gave me over 1,450 minutes. The same day, my phone was deactivated. I called customer service and was told I had to add airtime. Note: I've never let the time lapse. When I objected and said I had just added airtime, they changed their reason for deactivation and said it was because I had used the phone to place a call from Canada.

I told them to check their records and they would find that although I had frequently called Canada in the past two years, I have never placed a call from Canada. Again, they changed their reason for deactivating my phone and said it was because I had placed a call to Canada. I mentioned that in all of their advertising, they make it quite clear that you can make international calls.

Now, they said I would have to update my phone if I wanted to continue my service. I ended that call and submitted a complaint through their website. After 3 days, they sent me an email explaining that I would have to order a new SIM card for my phone. My phone would then be reactivated as soon as I add airtime. Naturally, they had no comment about the airtime I already had.

I bought an LG600 phone to replace the lg 220 to upgrade. They were not able to transfer to this phone due to compatibility problem and would send a replacement phone. I received an LG200, which is less than what I have for a phone and was told that I just get what I paid for a replacement phone. And that I would have to just accept the cheaper phone that is less than what I was using. Then, I was hung up on. I filed a claim with Better Business Bureau.

I wanted to upgrade my Net10 phone. I bought a refurbished LG 600G from their website. It took about 5 days to get here, and when I finally got it, I went on their site and did the steps to transfer the number. It then told me that I had to call customer support. I called them and they said that they had to send me a new SIM card, because the card they originally sent was not programmed to transfer a number. And they said that it can take up to 5 more days to get the SIM. However, the reason I am putting this as a complaint is because I called before I even bought the phone. I told them that I wanted to upgrade my phone. I told them the model of my current phone, and the phone I wanted to buy. They never told me anything about needing a new SIM. If they had, I would've asked them to send it out with the order.

Worst customer service ever! I called with an issue I was having with not being able to make calls, and it felt like I knew more than the customer support did! They can also hardly understand you! I will only buy minutes through Net10.com, so I know that they can understand me. Besides their horrible customer service, it is a really good phone service that is very cheap.

I called Net10 and ordered $30 for 300 minutes of additional minutes. The idiot on the other end sent me 1000 minutes and charged my credit card $90. I called again and Net10 said they could do nothing. I called the credit card company and had $60 removed. Net10 cancelled my service and my carry forward minutes. I used over an hour and a half talking to 3 people including a supervisor and all they would say is send $60. I called my credit card company to have the remaining $30 refunded. What a bunch of jerks. But the service is cheap and one can call international for $0.15 which is really good. I give them a 1 out of 10 for any care of customers.

I bought a cell phone and it did not work. I spent a total of 5 hours on the phone trying to get the situation resolved without success. They wanted me to give them more money to fix things. I spoke with multiple individuals who did not speak English as a first language, so we had some trouble communicating. My daughter received a new phone as a gift. We activated the phone and transferred her old air time and minutes to the new phone. After doing so, the phone did not work properly. I spent 3 hours the first time trying to fix it. I was told they would send me a new sim card and they would move everything back to the old phone. Once I got the new sim card, they wanted me to buy more minutes and air time to transfer everything back to the phone that works. I was not going to pay more money to fix something that was purchased and broken. I am out of 5 hours of my life; I have a phone with almost 2000 minutes on it and 114 service days that I cannot use. Horrible experience. Would never use Net10 again.

I ordered my mom a refurbished LG 600 (I think) and it arrived on time. I tried to transfer her number and minutes to the new one. They said to wait 72 hours (and to turn it on and off until it was activated) and it should be activated. Needless to say, it never activated. The phone will not even turn on after 24 hours of having it. I called to transfer the minutes back to the old phone and was told that the supervisor couldn't verify my 11200 minutes on my phone. They could only verify the 200 card that I added when I tried to activate the POS and would not even give me the 300 you get for activating the phone. They couldn't even give me a local number. I bought another for my dad and it activated fast on Friday and on Sunday, somebody called it (don't know who). He went to use it on Thursday and it somehow was no longer activated. Good thing there was no emergency or he would have been so out of luck. I guess that's what you get when you buy cheap and the company is in foreign territory and they tell you "don't the turn the phone off, take the battery out," like neither one does not turn the phone off. Do not buy Net10, Tracfone, or Straight Talk. They are all the same company.

It's the worst ever experience. I talked to a Net10 rep on the phone and purchased my phone on 3/6. I was so excited to get my Samsung 401G. I received and activated it on 3/10 to find that it wouldn't work right on permanent roam and browser won't connect.

I wont go into great detail about the long hold times, dropped calls, and support people repeating the same things over and over and not being able to identify that the problem was the wrong phone for my area. Also, being told that ticket was escalated and never being escalated, etc.

Long story short. After 10 days of daily calls, 20 CS reps, and 12 hours on the phone, they finally agreed that I have the wrong phone for my area. I need the Samsung R451. They sent me a new phone. On 3/24, I received and tried to activate new phone. Wrong phone again; it's set up for Smart talk, not Net10. They said they would send a new phone on 3/24, 3/30, and now on 4/6. So I have yet to receive the 3rd phone.

I can't get beyond the CS supervisor to a higher up department or person to resolve this situation. I feel like I have just went around and around in a circle for the past month. So I am just sitting here wondering what to do now. I have 2 phones that don't work.

And I get the same repeat crap every time I call Net10. I have to explain the entire situation, and they are so confused about what they have and have not sent to me. Just mind-boggling how unorganized they are. Every time I call, they don't have the correct info from the previous conversations. I have to start from square one each time I call. And the fact that I cannot talk to someone in a higher department to resolve this is just ridiculous.

I tried to activate the phone 3 times, over and over for three days. I still have no service. They say I need to pay again to reactivate the phone, and pay another $50.25 on my credit or debit card. The phone was new in the box at Target, where I went to buy it. So 3 days over 1 hour each time for net 10 to collect interest on my money. I lost time and money, I've tried to give them one more chance each day over and over a three day period. I still have not had my bank account refunded of $ 50.25.

We enrolled in their "easy minutes" plan. The minutes for March never came. The company said they were added but they were not. I don't understand. Can't they see no phone calls were made and the minutes were never used? They said they would not credit us. We are out 15 dollars plus, when my daughter needed minutes for a real life emergency, she couldn't use her phone! I went to the store and bought a refill at Best Buy. When these minutes are gone, I guess we will sell her phone on Craigslist. Do not buy Net10. They were so very, very rude on the phone and cheated me out of my hard earned money, cost my daughter in an emergency, took a ton of my time on the phone, and were extremely rude and unhelpful!

I have had a net10 phone for over two years, and it was a great phone, Motorola V176. It had a few drops, and is pretty rugged. It was a very basic phone though. It finally tanked, as do all the V176 Net10 phones. I upgraded to a Samsung T401G with the 3cent texting. This phone has very many dropouts, and very low coverage. Of course the 3cent text messaging is not working, and one call to customer service resulted in no solution. They killed my old voicemail, even though the number is the same. I will try again on the 3cent text when I get some extra time.

The bottom line is this: if you want to save about $15 - $20 a month, go with Net10, and live with the poor customer service, or pay the big boys, and get a 2 year contract. Don't forget, you attract more flies with honey than vinegar, so be patient with these foreigners at customer service. I usually get what I want out of them, if I have an hour to throw away.

At Christmas, I purchased a Net 10 cell phone at Walmart being assured that it was the best for my circumstances- I was in Florida for 2 weeks and returning in February for 2 months. I wanted to be able to call home to Canada. I am told to activate the phone for International long distance which I do by making the required phone call. I am told to wait for the text message that should arrive in 72 hours (which frankly seems like a long time to connect a phone ). The message never comes. I called and after waiting to talk to a real person, am told to wait again, by this time we return to Canada.

When we came back to Florida on Feb 2, we tried again to connect to ILD. Same thing, wait for text message in 72 hours-- no message. At that point, I went online and sign up again for ILD. Same instructions -- no text message arrives. Next, I sent an email with my problem. Automated response said wait for reply which comes in 48 hours telling me that I should get a text message within an hour to say signed up for ILD. Guess what, no text and no ILD. I called the customer service number again but again sit on hold for 15 minutes without speaking to anyone.

It is now Mar. 4 and I have no ILD service. I have been trying for almost 4 weeks. I even bought more minutes to make sure I would have service for the duration of my time here. Silly me. I should have realized it is a scam way back in December but can't believe that Walmart would promote such a thing. I will investigate more carefully before I buy another phone. I spent $40 originally and another $30 for additional minutes. Can't even count the amount of wasted time. It has left me with negative opinion.

Purchasing a prepaid phone from Net 10 and trying to transfer an existing number has been a nightmare. I purchased the phone 1/22 and have not had my phone activated yet. The customer service is the worse I have ever experienced in my life. When I purchased the phone, the clerk told me that there were problems with the phone and strongly encouraged me to purchase another service. My husband has an older prepaid NET 10 phone and has never had any problems so we brought the new phone any way. We finally asked to speak to someone in the corporate office to get a refund and the same people we have been dealing with since 1/22 answered the phone. I will never deal with this company again. I think I just wasted $59.00 and 300 minutes of air time. I have never been so dissatisfied with a service in my life. It is just extremely frustrating that I will probably not be reimbursed and have a phone that I will never use. I cannot even donate to charity for reuse.

I purchased a Net10 phone and called customer service to get unlimited plan. I was then informed I needed to purchase the same phone from Target. So although I had just purchased the phone 3 days prior, I went to Target and purchased another one. I called on 2/1 to get the unlimited plan, and the $54 was deducted from my account. However, the plan was not activated. I called once again, and although I told them I had already been charged, they charged my account again, with no plan activated as of 2/10. I have called daily, with no resolution. I called on 2/10 and spoke with Patrick for a refund, and was told it could take 7-10 business days. I will let you know the results.

I have been a Net10 customer for over a year. I also purchased a phone for my brother. When it was necessary to add service, not minutes mind you, he had enough minutes on my brother's phone, the pin number had been torn and I could not read it. Walmart did not display the pin number like Walgreens does, but that's not the point.

I was unable to add the minutes, went through their horrible customer service (they said they were in the Philippines so I could hardly understand them), and they said to fax them all the necessary information. To make a very long, time-consuming process short (accumulation of enough minutes to travel there and back), I found out to my chagrin that they added the 300 minutes and service to someone else's phone! They told me I could speak with a supervisor (who has yet to talk to me) and that they couldn't do anything else. I would have to purchase more minutes. Why would I purchase more minutes when I couldn't trust them with the minutes I had purchased? Please don't make the mistake of making Net10 your primary or secondary or any cell phone provider. You will surely experience the horror of a lifetime and lose all civility and patience with these people. I'm out of $30.00 and almost 1 hour of time which is priceless.

When I decided to upgrade my TracFone I noticed that Net10 offered additional phones. As they were a subsidiary, I decided to upgrade and port my TracFone number *** to the new $80 phone I purchased from Net10. I received my new Samsung R451C Friday, 1/15, and followed the directions to activate it as my TracFone airtime was due to run out 1/20. When I called Net10 and advised them of the expiration, they assured me that was ample time to complete the process.

I was on the phone with CS for 2 hours speaking to at least 4 different people, who made me give all my information again, and who put me on hold about 20 times. None were able to help me. I was disconnected and I called back, to resume the "please hold for 1-3 minutes while I update my supervisor"; this was another hour on the phone. They assured me that I would get my original number, and it would take 24-48 hours. I was assigned a local number ***, which was not connected. They disconnected my Tracfone, and assured me this was necessary to reconnect it to the Net10 phone.

It was Tuesday afternoon, and allowing for the weekend, this would be 48 hours. I still had no service on either phone, Tracfone is disconnected, Net10 is not connected. I put in a web maintenance report and was assigned ticket no. 1016799708. They responded after 24 hours advising that the issue had been resolved. As there was no direct contact with them, and I had no service on either phone, I have no idea what they resolved. I called again Wednesday afternoon, and was on the phone for another couple of hours.

They finally dislodged me with a promise that the process would be complete in 24-48 hours. They gave me an interaction number of 63410309 telling me it would all be resolved and I would have my old number. I am also unsure of how they can charge me service during this time, when I have none, and for minutes for test calls they told me to make (which were all directed to Verizon basically telling me I could complete my call with a credit card).

Needless to say, it was not! I called again Friday afternoon, and after a week, praise be, the phone was activated. When I checked, I found that I had an Alabama phone number? They had assigned me ***. When I questioned CS about this, I was told that I had provided 36467 as my local area code. I have no idea when that happened, or when I moved as I was originally given a local number.

On Friday afternoon around 4 pm, I was cut off again and I called back. When I provided all the information again, I was told that my issue had been resolved(?) and the ticket was closed! Meantime, my TracFone airtime ran out, I have lost my original number which my aging mother-in-law has as an emergency contact, and the emergency number my children use to call me. To say I am unhappy would be a gross understatement. It was 5 pm Friday afternoon, I did not have the energy to call back and start again, more fool me.

Their customer service people, through their 1-800 number do not help, put you on hold , are rude, and will give you the runaround. They are the worst I've ever seen. I demand free minutes from this company.

I tried in late December to change cell phone carrier and keep my number. After waiting for about a week, I got a call on my home answering machine telling me that my number had been transferred and the phone was activated. I turned on the phone and it had a different number than the one I had. After making at least ten tries to get the problem fixed, they finally got the right number entered in the phone. Ever since then the phone does not work and the other provider, Centennial, has been disconnected from my number and does not work either.

I have spent the last ten or twelve evenings and at least 12 hours on the phone with everyone I can, to get the problem fixed. I have been promised that the problem would be fixed by the next day, by at least ten different people, just to get me off the phone. Now they say I need another sim card, five times now they have promised to overnight it to me. When it didn't arrive, I called and they said it was never sent and promised it by the next day. Every call takes at least two hours of being put on hold over and over.

I switched from AT&T to Net10 in 2004. Worst mistake of my life! The phone got stolen and I had just loaded the phone with $100.00. I called customer service and they did say that I could get a new phone, but I would have to pay for it. The minute would be non-refundable. I told them that I had a police report. That didn't matter. I asked for their supervisor. Nothing. So I asked for their supervisor. Still nothing! I said I would contact the FCC and hung up. After contacting the FCC, I finally got my money back. Don't make this mistake! I now have Sprint. If the phone gets stolen, I get it replaced within 24 hours. The consequence is that it caused aggravation for having to file an official complaint to the FCC when I was the victim of a theft crime. Make that two crimes!

In December, I purchased 60.00 worth of minutes which is 600.00 minutes. Had minutes in January. They deactivated my phone. They told me to purchase more minutes. Told them I still had minutes and wanted my phone back on. Wouldn't do. They refused. I lost $20.00 in minutes and was unable to talk to my mom who was hospitalized January 1, 2010.

My wife has a Net 10 phone for years and decided she wanted to upgrade her Phone. So, I called in and asked if there would be any problems switching her phone number and "unlimited" plan and was told no. So, we bought a phone from Net 10 themselves off the internet. Upon receiving it, I proceeded to activate and switch everything over. I was then told that I couldn't switch the "unlimited" plan so I had to deactivate it, which meant waiting almost another 30 days. Then, after it was deactivated, I could switch her phone number over.

So, I patiently waited my 30 days. I called in to activate the new phone, got everything switched over, and then tried to put the new phone back on the "unlimited" plan, OPPS! Because I bought the phone from them and not from Target, even though it was the exact same phone Target sells, I can't put it on the "unlimited" plan. I could go down to Target, buy the exact same phone, and put it on the "unlimited" plan but not the one I bought from them. So now I am sending it back for a refund. But now I have to wait for them to send me a new sim card for my old phone because they can't reactivate my old one. This company's support and customer service is crap and should be avoided at all cost. It's pretty clear after a couple of hours on the phone they are overseas, barely understand English, and all they know is the preprogrammed responses.

My wife purchased a Cell phone for my daughter for Christmas. The phone would call out but not recieve calls. My wife has spent over 2 hours on the phone with Tech. Support and the phone still does not work.

I ordered a Net 10 basic phone online for my child in another state. The phone was shipped to him and it would not activate, after hours on the phone to Net 10, they didn't know how to fix it, the phone would still not activate. They did tell us the phone number, which was not the correct area code for the area I had peurchased the phone to work in. So if it had worked - all local calls made to it would be long distance. Whose yet, I dialed the number, it is a home phone of a man in Illinois! Three months later the phone still doesn't work and I can not get them to give me my money back. I have called, emailed, and have written letters, no one is authorized to assist you with this matter, please hold while I get another dept., that is all you will ever get. I think this is a scam and am concerned they are selling off the credit card numbers they charged for the bogus product the sent me. I have contacted the credit card co. DO NOT USE THEM, Something is wrong,all the responses, by email or phone go nowhere.

I paid for the new phone got the phone home the phone stopped working after a few days. I called and paid for the call to customer service. They often hung up on me, kept me on hold, or xfer to wrong dept. I finally got someone who knew what was wrong. The agent had me to enter codes into the phone which corrupted the SIM card.

They sent me a new card but no number was associated to the account. The instructions that was sent did not work to the least bit especially cause I did not have a phone number. I had to pay for that call. Now the most recent issue, I could not send or receive text messages. I had to use the phone for voice calls when people I normally only text at half the cost. I added up the cost and offered proof of my claims via an original t mobile bill. This bill showed the trends in calls and text before and during the problems.

They refused to give me credit for any of the problems I had and offered 30 min credit. I have proof that I should have received max 200 min credit that I could prove. They did admit there has been several issues with the phone and did have to fix the phone twice. This phone is new out the box and my service is only like 10 days old. Cost of phone and service about 100$ loss of mins about 20$

The latest problem is when I receive a text message I only see one line of the message, the full body of the message does not appear. When I check their website for instrux I'm told there is no text messaging service available for my area. When I email them for support I receive a form letter back telling me to call them at their CS number.

When I call them on my cell phone for support they tell me I MUST call them from a landline and not from my cell phone. Also, when I call from my cell I'm charged for the time. I had this happen once before when I tried to get them to reset my mailbox password, same run around. I INSISTED they reply by email and they finally did. This last time is the final straw, though. I'm looking for another cell provider.

Costs money to call them. I have no land line so must go to a pay phone. When pressed they will eventually reply by email. Representatives speak heavily accent English, hard to understand. Response times are extremely long either on the phone or by email.

i bought a new phone samsung.tryed to transfer my min,from my old phone nokia keep my same number.have called 3 times and get the run around.i had 1083 min on old phone.new phone i get 300 min.its been one week and three days and i need my phone because i am asenior citizen. thank you

I have been a Net 10 customer for years with no problems, until I purchased a new Net 10 Samsung T401G phone. in 3 places on the packaging for this phone it clearly states text messages 3 cents a text. Also in the services guide for the phone it states 3 cent texting. Everey text I sent or received I was still charged 5 cents. I called Customer service and the person I got was polite but barely spoke english and didn't seem very knowledgeable. after 15 minutes on the phone explaining to her that the packaging on my new Net 10 phone stated 3 cent texting in 3 places, she insisted it was 5 cents and that I must have a tracfone.

I reassured her the phone said Net 10 in about a million places and I activated it through the Net 10 website. She then said the store must have put the phone in the wrong package. I advised her this clearly came from the manufacturer this way, sealed in plastic and printed with the Net 10 logo everywhere. She put me on hold for 5 minutes to "consult with a supervisor" and came back and basically said there was nothing that could be done because Net 10 is always 5 cents for texting. I asked to speak to the supervisor and again was put on hold for 5 minutes. She came back and told me no supervisor was available but that she wanted to try to reprogram the phone.

So after 20 - 30 minutes of entering codes, removing the SIM card,turning the phone off and back on, and sending test texts (which cost me 5 cents each)I was placed on hold again. The rep came back and asked for my name, address, phone number, and after another 20 minutes of her saying she was "checking her system" I was told I would have to call back in a few days to give them time to "work on the issue" and I was given a case number. In total I was in the phone over an hour and they did nothing. This is extremely poor service as well as false advertising. I advised her that the store I purchased my phone from had about 50 of them all saying 3 cent texting and who knows how many other phones went out in the packaging with the 3 cent rate printed on the box, and that I'm sure they'd be getting a ton of complaints about this issue and a possible lawsuit.

to a wrong address (different state). At the end, I lost my accumulated 300 min. due to the delayed delivery of the sim card. I have to change to T-mobile.

I purchased a 50 minute bundle for 5.00 and it was not added to my son's phone so I called the next day to cust service. I called and when the cust serv agent, i could barely understand, verified my credit card number he charged my card again. This was after I told him numerous times that I already paid last night and did not want my card charged again. He kept repeating the total amount and I kept telling him I already paid and did not want to pay again. He said I was all set and I made him wait while I checked my checking account. Sure enough there was another charge for the same amount on it. I waited forever for a supervisor and never got to talk to one. The rep came back on the line and went thru the process to get my minutes to show up on the phone and he said he gave me a credit for the double amount charged. I gave up waiting for a supervisor after a half an hour on the call.

While I have been a long time happy subscriber to Tracfone and later, Net10 - I have been without my Net10 phone and it's number for 2 months now. It started with a defective phone, followed by another and then yet another! At this point, I reactivated a retired Net10 phone, yet getting a SIM card to move my number over has been impossible. I've been told twice that a card will come, and twice I have not received a card. I now check on the status of my case number only to find it does not exist anymore.

If it were not for having over $100 in talk time invested in the phone, I would port my number to another provider. However I feel I deserve what I have paid for.

I have been assured I would receive those days back, on 3 separate occasions. The last was last week Aug 13th. At that time I was assured I would have my days back within 24 hours. Today is Aug 20th and I still don't have my days back. Customer Service will place you on hold for upwards of 1 hour.

I purchased a Net 10 phone that came with 300 minutes, couldn't get it to work, called customer service was told I needed a new SIM card. Received new SIM card, phone still wouldn't work, was told I needed to buy more minutes so I purchased another 200 minutes. Phone STILL would not work, called customer service once again was told I needed to purchase more minutes and after I purchased more minutes they would send me a new SIM card.

I asked to speak to a supervisor, after being on hold for over 5 minutes I was told that no supervisors were available and I should call back another time. I asked for a phone number for the corporate office and was given another toll free number. It is not possible to speak with a live person other than the customer service people who are obviously in a room on top of each other.

Every time I've called I can barely understand the person speaking (aside from their poor english) because there are so many conversations going on.
Net10 & Tracfone are the same company, their products are a waste of time and money. Why do reputable retailers sell these products?

I have spent nearly $100 on a phone that has never made ONE call! Despite numerous attempts to resolve the issue, all I'm ever told is 'you have to purchase more minutes' ... what a scam! I can't believe reputable, national retailers are still selling this product!

I purchased a new Net 10 phone I've had three other Net 10 phones and never had any problems.That is until I bought my latest one.I purchased a LG 600G flip phone. The problem was the 630 area code assigned to the phone would be a long distance call for anyone calling me or I them.So, I thought no problem, I'll just call Net10 and get a 708 area code how hard can that be?

Boy, was I wrong! I called and talked to someone from Pakistan I think he assured me that he could fix the problem so, after an hour of turning the phone off and on, and entering codes I was assured that within the hour I would have the new number in the 708 area code. Wrong!I called back and was told that the Sim card that came with the phone was no good and Net 10 would have to send me a new one.Upon receiving the new Sim card a week later I called Net 10 back and was once again assured that within the hour I would have the desired area code. Wrong! I called back a third time and after the usual hour of being put on hold while they checked with their technical staff I was given a phone number and was told that I would receive a message confirming my new number.

I got a message confirming my new number but, it was still in the long distance area code of 630 the rep then told me that if this didn't work they would have to send me a new phone. So, I emailed Net10 I explained the whole story and Net 10 replied that I would have to talk to one of their reps. Imagine my joy. So, yet again I called Net10 this time I was told someone was assisting the rep that I was talking to, and I was guaranteed that he had successfully gotten me the desired area code. He even gave me my new number and told me that I would be receiving a message confirming my new number.

Guess what? No message no new number.Now what?

took me 2 weeks to activate the phone. after that I had to call every Friday to re activate. called today and they told me I had to buy a new phone. I threw the one I had in the floor and told em to kiss me butt.

Never EVER buy a Net 10 phone. You will hate yourself if you do.

I posted here.... called local and national talk radio about this. hope to get everyone to drop them and they go under

I purchased a phone and when my minutes ran out, I purchased the airtime card they sell for $30.00. I added the minutes and the next day, the phone did not work. I called the 800 number and they had me on hold for about 25 minutes before I was connected to talk with customer service. I spoke with Lee, she told me to enter some codes in the phone several times, turn off the phone and it should work in an hour. An hour later, it did not work. I called back and the recording said call back tomorrow, they are closed. I called again and this time, the person I spoke with was a male. He told me the same thing Lee did to enter codes and call back in an hour. The phone still did not work.

I called again and I got Lee again. She told me to enter some other codes and she said if the phone did not work, they would mail a SIM card. She took my mailing information. I never received the SIM card. I called again. They said they would mail a SIM card. I received the SIM card in a week. I put the SIM card in and the phone still did not work. I called again and they said they would send another phone. They sent another phone and my airtime was missing on the phone. I called again, it was Lee again. She said to enter some codes and then I noticed the date for my airtime would end 7/17/09 which is today, so I called again. This person told me to enter some codes and my airtime would only last about 20 days. I am done. I spent too much time on the phone with them, each time it would take 45 minutes at least. Just warn everyone, do not buy a Net 10 phone if you do not want a phone with a lot of problems.

I don't call much so I switched to Net10. I bought 2 Motorola W375's for my husband and me. Everything was okay except I have to buy minutes constantly just to keep my date from expiring, and I am now up to over 1000 minutes and don't know where it will end. I have had no problem with emailing pictures like some people have, but I have run into a browser problem. I used to turn it on occasionally to see the weather but now it uses up several minutes and says I am not permitted to use this service. I would think they changed something, but my husband's is still fine.

I had the same experience on the Net10 website as others, that once you load in your serial number, it says it can't help you and to call a phone #. Unfortunately, I agree with all the others complaining about the customer service. It stinks. I can't understand what they say, and they don't seem to have a clue how to solve my problems. I had bought minutes online before the date expired and that didn't go on my phone. I called them and all they said was I had to buy before the time expired, and I kept trying to explain that I had, but they were stuck on that. Also, they seemed to be looking for inappropriate information like my date of birth, etc, that had nothing to do with a prepaid phone account that wasn't tied to credit. It makes me think they are fishing for usable items to scam someone.

The advertisement and promotion on Net10 website to talk for 5 cents a minute and text for 2.5 cents a minute is a deception, misrepresentation and a fraud! Federal Communication Commission should take immediate action against this company's deceptive practices. Net10 promotion deceived me into buying two phones and 2 $30-300 minute airtime cards. By the following stating advertisement: Buy any Net10 phone and receive 300 minutes at activation, at the same time buy an additional 300 minute airtime card and your first 600 minutes are 5 cents a minute and text is 2.5 cents per minute.

When I called Net10 to have new phones activated and 300 minute airtime cards added to them, Net10's representative reaffirmed that it would double my minutes to 1200 minutes instead of 600 minutes. When rep. added $30 airtime card to 300 free minutes, it did not give me 5 cents a minute on my $30 10 cents a minute airtime card I purchased. I was lied to by supervisor Japheph, employee #***. This supervisor refused to resolved this issue in any way. He was rude and unprofessional and should not be able to deal with the public in any way. I will in fact monitor this complaint and within 10 business days if action has not been taken of, there will be a formal complaint filed with FCC and a fraud and deceptive complaint will be filed with a federal DA.

I have a phone with Net10. I have 404 minutes on my phone and I am being pressured to purchase more airtime in order for my phone to be reactivated. I've written Net10 and the response I got from them is in so many words, "Use it or lose it." I informed them that this phone is not a LAN phone. Strictly for emergencies therefore, I will all have airtime minutes that will not be used within 30 days as they want. To constantly add airtime for service I don't use on a regular was not even worth the effort to have purchased the phone in the first place. I asked them to return my 404 minutes in the form of a check because I was cancelling their service, but I have not gotten a response. This has been almost two months now.

I ordered a Net10 phone which was defective. So I returned it and was sent one of lesser value. It too was defective, so I returned it for a full refund. That was over a month ago, and there's still no refund and no reason as to why. The people you talk to in customer service are in Guatemala! No wonder, they don't know what's going on!

Sad commentary on follow-up of a non-existent refund of $21.34 for an accessory kit returned to Net10 on 4/13/09 and received by Net10 on 4/17/09, fully documented by FedEx, yet on 6/1/09, I still have not received my money back. I have had at least three conversations with reps at 1-800-netten and have been promised something different each time I call. Bernabe refused to give me over to a supervisor/manager saying he had been given full authority to handle customer problems. How frustrating. He sure didn't handle mine. As a matter of fact, I feel like there is no help for me. I feel like Net10 has broken into my home and robbed me.

They are saying now that I must wait 7 to 10 more business days from May 27, the day of a huge go-round with the so-called escalation dept. My ticket number is **. However on 6/2, I was told by Hector that ticket ** has been satisfied and therefore closed. I told Hector, "hello? Who is satisfied here? I don't have a refund. It is not resolved". It seems proof positive that if I had left it up to them, they would have never refunded me. I have never had a complaint before until now. This is too significant for me to ignore. It isn't the money as much as it is the principle. When it comes right down to it, once Net10 has your money, they have no intention of letting it go.

My acct was charged 21.34 4/9/09 for merchandise i returned as refused via fedx, 4/10/09, as I was advised to do by Net10. Net10 signed for it 4/17/09 at 9:17am. Five phone calls later, and on 5/27, I still am without my refund. Seems each time I call NET10, I am told something different.

Alby at Net10 promised to follow this through to my refund and she told me as soon as homeoffice responded to her email, she would get back with me. I told her home office might never call her and inquired what she would do for me to insure my refund would not be bottlenecked at the home office. She assured me she would follow through. My last conversation with NET10 was 5/25. I have not had a phone call from Alby. I did have auto email the next day, the 26th. I feel I am lost in limbo land.

It isn't so much the money as it is the principle of this issue. They don't delay in charging a customer for goods and services. Why the huge delay on refunding? Especially if the item has been returned under their own advisement?

Earlier in the day I tried to make several phone calls from my cellular phone and was not able to. I came home and checked my e-mail to find e-mails dating to Saturday that Net10 has disconnected my service. I had paid for my service to June 18, 2009. This is the third time that Net 10 has done this to me.

I proceeded to call Net10 and spoke to a female customer service rep and after a lengthy conversation I was transfered to a male technical support agent who after some time fixed my issue with my phone.

The technical support agent told me they would refund me 5 minutes of my air time to replace the time it took to test my phone and he spoke to his supervisor who said that I will be reimbursed for the 9 days that my service had been disconnected. The gentlemen told me that it was their fault that this had happened and it will take 15 minutes for my time and service credit, that wat at 3:00pm May 15, 2009.

At 5:30pm or so May 15, 2009 an Ellie from Net 10 had called my home phone and I asked her why Net 10 has not made the promised credits to my account.

She denied everything that was promised to me and told me that Net10 will do not such thing. I want Net10 to make good on their promises to me!

I need to talk to someone (US English) to have my Net10 minutes put on my credit card. Have tried to use internet but no luck. Need help now as my current minutes run out 19 Jan 09. I want this to charged each month to my credit card. I want the $15.00 a month offer. Please Please get me in touch with someone who can help me. I only use my card for emergency and very very little time for anything else. But need the minutes to be carried over each month.

I have to go and buy a 300 minutes card every two monnths. Some time I am busy or forget to my a card.

At 5 pm on August 5,2008 I gave up in frustration and returned the phone to Wal-Mart for a refund. AT 3:30 pm on August 6,2008 I E-mailed their Tech Support and cancelled the issue.

On July 2nd, 2008 I purchased a Motorola C139 cell phone as a gift for my fiance. Upon receiving the phone it was noticed that the phone would not turn on or even charge. When I complained to Net10 about it they offered to send a replacement phone; I agreed. When I received the replacement phone it was a Nokia 1600. I called to complain about the phone and that I had expected a replacement Motorola C139 as I was never asked if I wanted a different phone.

After an hour on the phone with them and being bounced around over 5 times to several different people and departments they then promised to send me a Motorola C139. When I received that phone, it was once again another Nokia 1600. I called Net10 again and demanded a refund and complained about the phone they had sent. They tried to tell me that the Motorola C139 was no longer available. They also told me that for me to receive my refund I had to pay to send all 3 phones back with a company that provides a tracking number. I had also checked their website.

the Motorola C139 they told me is no longer available can be purchased online and it does not say unavailable or out of stock. I sent all the phones back and called them on July 25th to confirm they received the phones. When I asked when I would received my refund they told me 3-5 business days. It is now August 2nd, 2008. I have once again called them about my refund and they once again told me that I'd have to wait for my refund.

With the promised gift not being what it was supposed to be upset my fiance so much she was crying. I now have to wait for the refund from Net10 to buy her a phone that she likes from another provider. I no longer do my business with Net10 (or any of their affiliates) and changed my cellular service to another provder. I feel that they bait and switch their customers (and I was no exception) and then they play games for you to recieve your money back.

Son wanted a new phone that would allow him to play/download ringtones. We were switching from Verizon wireless prepaid because his phone was limited. We chose net10 and the Motorola W375 because it allowed one to "download ringtones, graphics, etc." Upon trying... we were told it's only from Net10.com. A net10 customer may not download from other third party companies. Browser only allows access to net10 at $1.00 a minute.

It takes nearly 5 minutes to get anywhere through the phone's browser. Option 2: Go to www.Net10.com to view and download rightones. NOT!. After entering serial and #, get a net10 generated webpage that says sorry there seems to be a problem.

Spoke with Net10 three times. They have reset the master reset, entered some numbers, run diagnostics, registered the phone again and again. Yet when I put the information into Net10 I still get the same msg. One C.S.R. said maybe it's my computer. My computer does not create Net10 webpages. I can't understand how constantly focusing on the phone will change the access that is being granted through their website. I feel deceived. They didn't specify "ONLY" NET 10 and even when you attempt to do it in a more cost effective manner, you get "oops, sorry". Frustrating, agrevating and extremely disappointing. Can't see paying through the nose for a teen's phone... that's why we chose this.

To have their CSRs then tell me to get new ringtones, graphics and more I can simply go to www.net10.com before hanging up... just ****** me off more... A single ringtone or graphic could end up costing someone $5-8 in search time, $2.50 to purchase, and $1-4 dollars in download time. Flat out rip off.

We bought the phone from Walmart with the understanding we could call nationwide like it says on the phone packaging. We called the net 10 operators 10 times with the promise the phone would be activated so we could make business calls to Canada. Every time we called it says the same thing: the call could not be made. We took it back to Walmart in Yuma. The clerk tried, and the same thing happened. The clerk said there was nothing she could do. We feel this is false advertising, and we would have looked at other options. The sole purpose of purchasing the phone was so we could make a business call to Canada at a reasonable cost.

We found it very frustrating and confusing because we did everything we were told to do and got nothing but a phone that doesn't work, with 600 hundred minutes on it. Walmart is selling a product under false pretenses and Net 10 is not standing behind their product, leaving customers unsatisfied. We hope something can be resolved and to wait to hear from them.

I purchased a $30 Net10 Wireless phone card around 11pm 1/18/08, added the pin code, and received a message saying my minutes were added. I tried to use the phone around 12:30 pm on 1/19/08; my phone read 0.0 minutes. When I got home I contacted customer service and told them what happened. I was told I was going to get my minutes back, but the department was closed. I was to use an interaction number and call back on Monday when they were open.

I called back, and they would not issue me my minutes or a refund. Nor would they tell me what happened to my minutes. I want either my minutes or my $30.

I spent $30 for nothing, and I am in another state taking care of my mother. Meanwhile all my jobs and other business is tied into this phone. My house phone calls were forwarded to this phone, any important call has this number, and now I can't receive the calls or make any calls. This is ridiculous. All they can tell me is to purchase another card. I want to know how my minutes just disappeared.

minutes back.

He at first wanted me to buy a new phone, but I told him it was working fine and that
I didn't need a new phone. I just needed my minutes back and to keep my number because I was
searching for a job and I needed to be reached. They returned the 90 minutes to me. I was very

surprised and thought "what a great company".

Then early today, December 5, I knew I had 55 minutes left and when I picked up the phone to see
if I had any messages, I noticed it was down to zero again. I was so furious because you see,
I have been filling out applications and sending resumes out with this phone number, 312-480-0913.

Now how am I going to get any calls for interviews if the minutes were taken from me?

I know the card I had purchased from Net10 expires on 12/15/07 and that I had 55 minutes left,
and that the phone was in perfect working order; I could make calls, receive calls, send and receive

text messages.

So when I called Net10 again the customer service rep Carissa Johnson said
that I had to buy a new phone because the phone is defective and it was the cause of the minutes
going down to zero. I wanted to speak to her supervisor however, she stated that Carolyn Goodrich
was not available and that the only thing I could do was to purchase a new phone and they would

return the 50 minutes to me at that time.

I was angry because I purchased the phone in June of last
year but I only have used it for approximately 3 and 1/2 months and the phone is in like new condition.
I had left the country for 1 year and it was in a clean dry location all that time and I have never dropped
it and it has never gotten wet. I reactivated it on October 15, 2007and the card is good until

December 15, 2007. So I proceeded to call Motorola.

At Motorola I spoke to Miriam 351209, and her supervisor Nehuen. They are located in
Argentina. They specifically told me that the telephone is not the cause of the minutes going down
to zero. Nehuen told me that it was the phone network that was causing the phone to go down to

zero not the Motorola phone.

I feel as though this is the way Net10 makes money - making people buy a new phone, blaming

it on the manufacturer, so that they can make more money. I should not be forced to purchase a new phone to get my 50 minutes back. Please help.

Been on hold a total of 210 minutes trying to get minutes uploaded from a prepaid card purchased onto the Net 10 phone. No one knows what they are doing. They keep repeating the same steps repeatedly and getting nowhere. You arent allowed to call from the Net 10 phone, you have to call from another phone so that puts minutes on your other cell phone. They can only help you supposedly during daytime hours so it is daytime minutes. The customer service people BARELY speak English so it is very hard to understand them. I wasted 89.00 for a phone and 30.00 for a prepaid card that is NON-refundable.

i try to place order about two months ago and they said my card was declined twice and it wasnt they got approval codes and i filed complaint w/b.b.b. after 2nd complaint and corporate office called me and resolved it by sending me a phone free,well i thought the problem was fixed by now so today 6/13/07 i tried to order a nokia 1100 phone w/300 minutes for $21.25 total at www.net10.com and it says my card was declined again and the bank paypal says they did give them authorization and now i have to wait 5 days for my authorization to drop off again.

net 10 asked for my card number to look up where i tried and said my card number has never been used in their system and it has and i can prove it by my bank.so i was going to file another complaint with the better bussiness bureau but i see it dont seem to get things fixed,cause according to the b.b.b. this companies membership with the b.b.b. has been suspended on 6/1/07 pending with the board of directors.this is a phone company and they have governmnet standards to go by and i feel they are a very poor company and have serious problems.

i upgraded to nokia 1600 after using my 100 series for over a year and had over 800 minutes in it and they lost it and my number.

i am not able to communicate with my 21 y/o son in the marines in iraq and is the reason i kept many minutes in it to talk to him i would like them to pay because i dont even know if he is safe to this minute

tried to add minutes to my cell phone. unable to do so. website is also under construction and am unable to even email them for proof of even trying to add airtime.I am trying to use this forum as proof of some type to protect myself.I currently have 1293.5 minutes left with an "airtank refill" date of 6/27/06 and I purchased a 1500 minute refill card. Thank you for having this forum available.Please email me back with original info contained herein just in case I need legal resolve.

I called Net 10 wireless to purchase a phone and minutes. (Oscar)the sales rep had a hard time understanding me, I had to repeat my information three times before he got it right. I used my Debit card for the purchase, the sales rep said the card did not go through, so he ran it agin with the same results. I used my wifes Debit card and the sales rep said that it did not work also and to contact my Bank, which I did and found out that Net 10 had placed $118.27 charge to my account three times for a total of $354.81 on hold and that I needed to contact Net 10 Card services to have the hold removed.I called Net 10 and they where unable to remove the charges that day and it could take up to a week to remove these charges. I asked to talk to a supervisor and was told they could not help. So I have a $354.81 charge to my account and have not recieved any goods or services for it. I asked if I could talk to someone at there Main Office in Florida and they said no.

I purchased a Net10 Wireless pay as you go, with a Motor V170 phone from the Walmart Store. Before 30 days was up the telephone quit working. I returned it to Walmart and they said it was past 15 days but assured me Net10 would replace it for me.I called their customer Care Center at 1-877-836-2368. A rep named Monica told me to send the phone to Net 10 Wireless, Inc, 8390 NW 25th St., Miami, Florida 33122,Attn: Warehouse and they would replace the phone, replace my 512 minutes, and change the date to purchase more minutes, and I would have phone back within 7 to 10 working days. I mailed the phone Oct, 3, 2005. My case no. given to me by Monica is: 9476015.

I have waited and waited and still no phone. I called Oct.25, and talked to someone named Barcela and was told it would be shipped within 24 to 48 hrs.Every few weeks I call customer service and have talked to someone named Anthony, his supervison named Faisal and always get the same answer. The last time that I called I talked to someone named Denise. and I believe she talked with someone in the warehouse in Florida. That was Nov 21,'05. She ASSURED me that I would have a new phone, my minutes replaced, a new due date for purchasing minutes. She said" you may have to get a new tel. no. I said that is o.k., just send my phone. She assured it would be sent immediately, and I really Think that she thought it would be. I think someone in that warehouse has my phone.