Complain about a product or service

Net10

jim of commerce, TX March 5, 2010

I have had a net10 phone for over two years and it was a great phone, Motorola V176. Few drops and pretty rugged. Very basic phone though. It fianlly tanked, as do all the V176 Net10 phones. I upgraded to a Sam T401G with the 3cent texting. This phone has very many dropouts and very low coverage. Of course the 3cent txt is not working and one call to customer service resulted in no solution. They killed my old VoiceMail even though the number is the same. I will try again on the 3cent txt when I get some extra time.

Bottom Line is this folks: If you want to save about 15 - 20 a month go with Net10 and live with the poor customer service OR pay the big boys and get a 2 year contract.

Don't forget, you attract more flies with honey than vinegar, so be patient with these foreigners at customer service. I usually get what I want out of them if I have an hour to throw away.

Lynne of Keswick, ON March 4, 2010

At Christmas I purchased a Net 10 cell phone at Walmart being assured that it was the best for my circumstances- I was in florida for 2 weeks and returning in February for 2 months. I wanted to be able to call home to Canada. I am told to activate the phone for International Long distance which I do by making the required phone call. I am told to wait for the text message that should arrive in 72 hours (which frankly seems like a long time to connect a phone )--the message never comes. I call and after waiting to talk to a real person am told to wait again-- by this time we return to Canada.

When we come back to Florida on Feb 2 we try again to connect to ILD--same thing wait for text message in 72 hours-- no message. At that point I go on line and sign up again for ILD--same instructions--no text message arrives. Next I send an email with my problem. automated response says wait for reply which comes in 48 hours telling me that I should get a text message within a hour to say signed up for ILD. guess what no text and no ILD. I call the customer service number again but again sit on hold for 15 minutes without speaking to anyone.

It is now Mar. 4 and I have no ILD service. I have been trying for almost 4 weeks. I even bought more minutes to make sure I would have service for the duration of my time here. Silly me. I should have realized it is a scam way back in December but can't believe that Walmart would promote such a thing. I will investigate more carefully before I buy another phone. I spent 40 originally and another 30 for additional minutes - can't even count the amount of wasted time - it has left me with negative opinion

Marian of Three Rivers, MI February 19, 2010

Purchasing a prepaid phone from Net 10 and trying to transfer an exisiting number has been a nightmare. I purchased the phone 1/22 and have not had my phone activated yet. The customer service is the worse I have ever experienced in my life. When I purchased the phone the clerk told me that there were problems with the phone and strongly encouraged me to purchase another service. My husband has an older pre paid NET 10 phone and has never had any problems so we brought the new phone any way.

We finally asked to speak to someone in the corporate office to get a refund and the same people we have been dealing with since 1/22 answered the phone. I will never deal with this company again. I think I just wasted 59.00 and 300 minutes of air time. I have never been so dissatified with a service in my life. It is just extremely frustrating that I will probably not be reimbursed and have a phone that I will never use. I cannot even donate to charity for reuse.

Keri of Indianapolis, IN February 10, 2010

I purchased a Net10 phone and called Customer Service to get unlimited plan. I was then informed I needed to purchase the same phone from Target, so although I had just purchased the phone 3 days prior, I went to Target and purchased another one. I called 2/1 to get the unlimited plan, and the 54 was deducted from my acct; however, the plan was not activated. I called once again, and although I told them I had already been charged, they charged my acct. again, with no plan activated as of 2/10. I have called daily, with no resolution. I called 2/10 and spoke w/Patrick for a refund, and was told it could take 7-10 business days. I will let you know the results.

Patricia of OAKLAND, CA January 29, 2010

I have been a Net10 customer for over a year. I also purchased a phone for my brother. When it was necessary to add Service, not minutes mind you, he had enough minutes, to my brothers phone, the pin# had been torn and I could not read it. Walmart did not display the pin# like Walgreens does but that's not the point.

I was unable to add the minutes, went thru their horrible customer service (they said they were in the Phillippines so I could hardly understand them) and they said to fax them all the necessary information. To make a very long, time-consuming process short (accumulation of enough minutes to travel there and back) I found out to my chagrin that they added the 300 minutes and service to someone else's phone!

They told me I could speak with a supervisor (who has yet to talk to me) and that they couldn't do anything else. I would have to purchase more minutes. Why would I purchase more minutes when I couldn't trust them with the minutes I had purchased? Please don't make the mistake of making Net10 your primary or secondary or any cell phone provider. You will surely experience the horror of a lifetime and loose all civility and patience with these people. I'm out of 30.00 and almost 1 hour of time which is priceless.

Cynthia of Ukiah, CA January 23, 2010

When i decided to upgrade my Tracfone i noticed that Net10 offered additional phones, as they were a subsidiary, i decided to upgrade and port my tracfone number (707) 272-4768 to the new 80.00 phone i purchased from Net10. I received my new Samsung R451C Friday 1/15 and followed the directions to activate it as my Tracfone airtime was due to run out 1/20. When i called Net10 and advised them of the expiration, they assured me that was ample time to complete the process.

I was on the phone with CS for 2 hours speaking to at least 4 different people, who made me give all my information again, and who put me on hold about 20 times, none were able to help me. I was disconnected and called back, to resume the "please hold for 1-3 minutes while i update my supervisor" this was another hour on the phone. They assured me that i would get my original number, and it would take 24-48 hours. I was assigned a local number (707) 671-3602, which was not connected, they disconnected my Tracfone, and assured me this was necessary to reconnect it to the Net10 phone.

It was Tuesday afternoon, allowing for the weekend, this would be 48 hours, I still had no service on either phone, Tracfone disconnected, Net10 not connected. I put in a web maintenance report and was assigned ticket no. 1016799708, they responded after 24 hours advising that the issue had been resolved. As there was no direct contact with them, and i had no service on either phone, i have no idea what they resolved. I called again Wednesday afternoon, and was on the phone for another couple of hours, they finally dislodged me with a promise that the process would be complete in 24-48 hours. They gave me an interaction number of 63410309 telling me it would all be resolved and i would have my old number. I am also unsure of how they can charge me service during this time, when i have none, and for minutes for test calls they told me to make (which were all directed to Verizon basically telling me i could complete my call with a credit card).

Needless to say, it was not! I called again Friday afternoon, and after a week .. praise be, the phone was activated. When i checked i found that i had an Alabama phone number?? They had assigned me (334) 804-5774, when i questioned CS about this i was told that i had provided 36467 as my local area code, no idea when that happened, or when i moved as i was originally given a local number.

Friday afternoon around 4 p.m. I was cut off again and called back. When i provided all the information again, i was told that my issue had been resolved?? and the ticket was closed! Meantime my Tracfone airtime ran out, i have lost my original number, which my aging mother-in-law has as an emergency contact, and the emergency number my children use to call me. To say i am unhappy would be a gross understatement. It was 5 p.m. Friday afternoon, i did not have the energy to call back and start again, more fool me!

bob of pleasant valley, IA January 20, 2010

Their customer service 800 number people do not help, put you on hold , are rude, give you the run around. The worse ive ever seen.

Mark of Edwardsburg Mi., MI January 19, 2010

I tried in late december to change cell phone carriersand keep my same number. After waiting for about a week I got a call on my home answering machine telling me that my number had been transfered and the phone was activated. I turned on the phone and it had a different number than the one I had. After making at least ten tries to get the problem fixed they finaly got the right number entered in the phone. Ever since then the phone does not work and the other provider[centennial] has been disconected from my number and does not work either.

I have spent the last ten or twelve evenings and at least 12 hours on the phone with everyone I can, to get the problem fixed. I have been promised that the problem would be fixed by the next day, by at least ten different people, just to get me off the phone. Now they say I need another sim card, five times now they have promised to overnight it to me, when it does'nt arive I call and they say it was never sent, and promise it by the next day. Every call takes at least two hours of beeing put on hold over and over.

David of Philadelphia, PA January 14, 2010

I switched from AT&T to Net10 in 2004. Worst mistake of my life! The phone got stolen and I had just loaded the phone with 100.00. I called customer service and they did say that I could get a new phone, but I would have to pay for it. The minute would be non-refundable. I told them that I had a police report. That didn't matter. I asked for their supervisor. Nothing. So, I asked for their supervisor. Still nothing! I said I would contact the FCC and hung up. After contacting the FCC, I FINALLY got my money back. Don't make this mistake! I now have Sprint. If the phone gets stolen, I get it replaced within 24 hours.

Angela of emporia, KS January 4, 2010

In December, I purchased 60.00 worth of minutes which is 600.00 minutes. Had minutes in January. They deactivated my phone. They told me to purchase more minutes. Told them I still had minutes and wanted my phone back on. Wouldn`t do. They refused. I lost 20.00 in minutes and was unable to talk to my mom who was hospitalized January 1, 2010.

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