Motorola

I bought a Motorola Xoom family edition for my son for Christmas (through Best Buy online). He played with it one day then the next day it would not turn on. We called Motorola and explained what happen. They tried to troubleshoot it over the phone but nothing worked. The customer service person told us to mail it in to be serviced. They usually will send you a FedEx box to return it in, but since we are military stationed in Germany, we had to mail it back. We sent it on Dec 27, 2011 priority mail with insurance and delivery conformation. We found that it was received at the address that they told us to send it to on Jan 6, 2012. We called on Jan 15th to check the status and we were told they did not have it and that the customer service rep. gave us the wrong address to return it to. The address was a Motorola business but not a repair shop.

Today, Jan 26, 2012, I called again and they found the tablet, but now it has to be sent to the correct address. Now, we have to wait another week or so to see if they can repair it. They will not send me a new one even though this is their fault. If it can't be repaired they will send another one out. I have spoken with supervisors and they just don't care. I have never dealt with this type of customer service. (I should have bought an iPad I just didn't want to spend the extra hundred dollars). I do plan on sending a letter to the CEO (based on all the complaints not sure what it will do). The other problem is they won't send it to me overseas so it has to be mailed to my family in the US, then they have to mail it to me. I should have sent it back to Best Buy and got a refund. When you're not happy with a company, you tell everyone.

Purchased a Motorola Droid 3 on July 11th 2011 and worked fine up until October 7th when I had to send it into Verizon due to nonfunctional keys on the physical keyboard. Ever since then, I have been through four replacements (five counting the original device) due to reception issues, battery life issues and a broken headphone jack. This is absolutely unacceptable to purchase a mobile phone, have it work for little over a month and a half, replace it five times and refused another product. Obviously the product itself is defective but Verizon and Motorola both tell me "these are not known issues".

I purchased a pair of Motorola M355 GMRS radios and they included headsets. It was a package deal. I got home and charged them and tried them out. The headsets fit loosely in the hole and would not work on voice activation. I called Motorola customer care and was told that the M-series had a problem. Basically they told me either to tape the headset in the hole (brand new radios with tape all over them) or return the and buy L-series radios. Problem is the L-series are hard to find; secondly Motorola should be ashamed to sell defective products and not make it right with their customers. I have tried three sets and none work properly. This product should be earmarked as a bad product.

I purchased my Droid through Verizon in June. Since then, I am on my 7th replacement phone. Last month I went yet back to Verizon with $600.00 to outright buy a different model phone, as I could not take it anymore. Verizon only offered to add a line so I could get a new phone. The retailer asked why. I explained calmly what had been going on: missed court dates, doctor's appointments, huge phone bills due to the phone not ending and dialing people, the gas it took to keep driving 40 miles to my nearest head Verizon store, the time it took from my children as I am a single mother of three, and the time it has taken from my school and school work due to software errors. I even lost a job due to the phone leaving messages at the wrong number.

The man called someone and got me yet another Droid even after I said "Listen, I didn't want it". And he assured me if I had any problem that I would be given a different model phone, and was sincere and made me feel happy. Well today, I am writing to you because I have brought this phone twice yet again to the big store and to that man who somehow fixed it again. Now today, it keeps freezing!

I bought a Motorola Zoom wifi tablet 3 weeks ago. The charger worked for 2 of them, and is now not working. At least I hope that is true and not the tablet.

I am Midhun from Tamilnadu. I have a Motorola milestone XT720 mobile. I got this mobile four months ago in Chennai.

Since purchase, I have been experiencing network problems. If I reached one roaming network, my mobile loses network contact so I often have to search my networks manually. Even if I reached my hometown, I have to do the same procedure like search my networks manually. I changed three more SIM cards to check about my mobile problem but my mobile has the same problem.

What to do? My email is ** and my contact number is **.

Last year, I purchased a Boost Mobile Motorola i856 phone. I was really excited because it was supposed to do all this great stuff that I really wanted. I really wanted it so I could check my email, and take pictures and video of my child. I ended up getting more than I bargained for. At first, the phone would freeze up for a couple of minutes at a time when I should try to go into my menu option. Then, whenever I tried to set me alarm clock, I would have to try different ways of going into the program, because I never know which way is actually going to work, and which way isn't. Now, my phone does not even register that there is a camera. It also not only doesn't hold any kind of charge, but also has a very hard time charging. I have to put the charger in and angle the phone just to show that it is charging. It's getting to the point now that if it charges all night, and I unplug it in the morning, I only have 2 charge bars out of 3. When I go to look at the phone, even just to glance at the time, it suddenly goes down to only 1 charge bar.

My text messages sometimes will go through. If one is coming in and I am sending one out, I cannot read it at all or even access it. This has been a huge problem seeing that some of it was related to issues with my daughter and her father. I needed to have those important text messages. I don't know if that is just a boost mobile issue, or the actual phone itself. Overall, I am very disappointed in this phone. I would buy a new one, but I'm almost scared to (and the fact that phones are very expensive). I have missed important phone calls and text messages relating to my ex visiting my daughter, work related items, and doctors visits. I can't buy a new phone because I was counting on this one lasting a while. I just have to deal with this one and hope that I don't miss any calls for work or family related issues.

In December 2009 I received a Motorola Crush cell phone from my cell phone provider. Within 30 day it was doing weird things like application jumping, screen going blank, locking up etc. I called the cell phone provider and went to a cell shop and recieved another phone.

Within 30 mins of having the new phone the same things started to happen. I contacted the phone provider and they advised me to go to the repair store and get a software update. I did this but withing minutes was having the same problems. I contacted the provided again and they advised that I could not return the phone that I would need to send it in for repair. My thought on that was what is there to repair on a band new phone? I am now 7 months into the phone and the problem is getting worse so I contacted motorola and they said i was within the one year warrenty and I could return the phone and a replacement would be shipped to me. No loaner, nothing.

It is my beleif this phone is a lemon as many people are having the same problems with their Crushes that I am having with mine. I beleive Motorola should do a recall on this phone and replace it with a similar phone that is not having these kinds of problems.

I took the Droid back to Verizon and they said that they would have to mail me a replacement- I received a refurbished Droid in about 7-10 days. I promptly mailed the refurbished Droid back with a note advising that I purchased a new Droid and I expect a new replacement Droid, hopefully one that worked. I have been able to use the Droid to make calls until 6/22/2010. When I unlocked the droid to make calls the Droid would randomly connect to numbers on the log list and would continue until I powered down the Droid. Later that evening I was unable to unlock the Droid (I powered down, removed the battery) and I am still unable to use the Droid. I believe that for such a high tech piece of equipment there should be some relief for my troubles

I visited T-Mobile two months ago to replace a G1 that I had used for two years. They encouraged me to purchase the Motorola Cliq. They sold me an insurance without even mentioning the fact that there is a deductible in addition to a $5.99/month charge on my bill. The phone was $400 on my cell phone plan.

Within two months the prong on the cell phone was damaged by the charger, which wiggles around in the slot every time I try to charge it. This is a defect of the charger/phone that caused the damage. I didn't drop it, or step on it, or in any way manipulate the device to cause this damage. Now, instead of replacing the phone under warranty, which they should due to a manufacturing defect they want me to pay $130 dollars to replace it!

This means a phone that broke within two months will cost me $530! Why would anyone in their right mind pay to replace a crappy phone? The customer service rep at T-Mobile was completely unhelpful and suggested that I buy a "less expensive" phone if I was unhappy with the Cliq.

I purchase an I856 from Boost Mobile on 11/24/2009 and I am receiving a white screen and my phone is not working. I called Boost Mobile and they said I have to contact Motorola. I did explain that the phone has not been drop/wet and this must be a problem with the phone. They offer to fix it for $110.00. Then Boost Mobile said to purchase another phone.

Now, my question is how can they both get away with this? I purchase this phone for 150.00 and that is only covered for 90 days, after that pay to fix or buy a new phone that is how they get over on the public. I would like to see if you can help in this matter I feel used, especially that I purchased a second about a month ago and am afraid it will also happen to that phone.

I am an entrepreneur/CEO of a business ad have previously been the in the top management positions in a few global corporations. I have been using cell phones (Motorola, Nokia, Blackberry) since 1996 and have been known to be an extremely sharp individual with a great memory. It has been over 2 years that I have been sensing gradual loss in my memory function together with increasing headaches/irritability when I use cell phones. I believe it has to do with all the radiation risks from cellphones that we as consumers have been kept in dark. I would like to file a class action suit against the major cell phone manufacturers whose phones I have been using so far.

My father had purchased Motorola L-6 Model three years back and unfortunately on the last Diwali, its battery stopped working sufficiently and also its charger had stopped working. I don't have the charger now but have the original battery which I would like to change but this is an agony, that there is no service center at Bhopal. The one in M.P.Nagar has also shifted. I met one of receptionist's at M.P.Nagar service center opposite to Books N Books store and she informed me that she will get that battery changed with the new one free of cost and told me to wait for a week's time.

But after this time period, when I visited there, I found that place completely changed to something else. I would like to tell you that my father was completely satisfied with the handset till the problem occurred and he is in no mood to change the set as well. Please help me with a new original charger and Battery of L-6 Model if I can have it free of cost.

I purchased a brand new Motorola Cliq as an upgrade to my account after becoming a premier customer with T-Mobile after 3 years of loyal service. I was told I would receive a $150.00 plus discount for the purchase of the phone through T-Mobile. I went to T-Mobile, was charged $150 and an additional $140 on top of being bound into a new 2-year contract. I have also been paying for insurance through T-Mobile for protection for my phone. When attempting to get my phone repaired, T-Mobile rushed me to their insurance department who was quick to inform me that it would be $130 to get my phone repaired; Motorola only wanted $70 when it should have been repaired for free due to the manufacturer's defect. The phone was returned to me and I ended up paying for shipping twice. I had to pay $70 for a repair that should have been carried under a warranty for the defective glass that was in the phone.

In May 2009 I bought into the rave about the motorola i9 and how it was so great. So I spent $300 on this phone only to have it go crazy in july. I contacted boost mobile and was told to contact motorola. So that is what I did, I was told to send in the phone for repairs so I did. 10 days later I was sent my phone back with damage done to the bottom of the phone, while I was on the phone with motorola it went crazy again so yes I had to send the phone back in and be without it for another 10 days. A replacement phone was sent to me in july and guess what you got the replacement phone has now done the samething but worse than before. My phone will just start taking pictures, it freezes, dials many numbers, or no numbers, cuts off words while texting etc. I call motorola and was told to send it in. I did this on 11/19/09 on 11/25v I called in to ask about my phone they told me it had not been recieved and I said fedex said it was recieved and signed for, so theire reply was we can find it. This went on until 12/4/09 I was told that my phone was lost and would be replaced.

On 12/7/09 I got a package from fedex yes I got my phone. Um nope I got a phone but not the new one they said I got my phone the one that was lost until 12/4 and guess what as soon as I took it out of the box it did the same thing. So I called motorola and while I'm on the phone with Belinda 23284 at the repair center guess what my phone is doing yup taking pictures I ask her do you hear my phone taking pictures on it's own. I asked her about the new phone that I was supposed to recieve and she tells me that the phone was already replaced and they will not keep replacing the phone. I asked her how my phone could have been repaired if it was lost and how is it that my phone has had no damage not one scratch or nick why was it doing this. I asked her why is a $300 phone acting like this why is it that I got the phone back at 1 p.m. and I was sending it back at 5 p.m. Needless to say I sent the phone back off on 12/7/09 to wait another 10 days. I asked if the customer was supposed t osatisfied and got no answer I told her I was gonna complain to my states attorney general and news stations got no reply. I asked her what happens if I am in an accident while I drive to work at 4 in the morning and got no answer. I told her never again will I buy another motorola product. I also told boost that they just lost two customers.

Bought a Motorola Phone V9 3G after a month the phone not charging anymore call the Manufacturer of the phone Motorola and gave them the serial no# and they informed us that the phone was not purchase in United States it showing there system that phone was purchased in Singapore and also bring the phone to my carrier T-Mobile and they informed me that the phone was refurbish. We bought new battery and charger and still not working.

I updated my phone on September 1, 2009. I am very happy with it. It recently got a bleeding look on the inside. It was ok 30 minutes before and it was in my pocket. I went to Radio Schack, and they could see it had no bangs on the outside. They gave me this number to call. I got Rolonda. I had to take the back off and give him numbers. That is something I have never done. He told me without telling him the # underneath a round white sticker there was nothing the company could do. Sorry.

There was no round sticker anywhere. I told him there was a rectangular one but he insisted it had to be round. Sorry nothing could be done without that round sticker. My husband took the phone back to the Radio Shack where we received it and had them to call this place. The sticker was rectangular not round.

My complaint is, this guy need to know the difference. He had no intensions of replacing my phone or helping me. He never even wanted to believe it could be rectangular. The salesperson in the store were very nice and and polite. I learned the difference between round and rectangular as a kid.

They are given me the run around saying that the inquirey expired so I had to start all over again.Then it was I did not write betweenthe proper lines.

I spoke with my mom and she said someone did call her and give her a ticket number and said within 48 hrs the issue would be fixed. She was still upset because it took over 1/2 hr on the phone with the tracfone rep having her punch in a variety of numbers and symbols on her phone, but she was hopeful this would be the end of it and her "roaming" problem would be fixed.

After two days nothing had changed so she made yet another call and had to go through the ridiculous phone messaging system to get to a live person who had her AGAIN punch in a variety of things on her phone and reissued her another ticket number. Again she not only wasted her time but also her tracfone minutes. I told her to let me take it from here as this phone was a gift to her from me and I feel angry that she has had to go through so much stress to add minutes and to talk to someone when there is a problem.

Her initial attempt to reach someone was almost 3 weeks ago so she also has been without her "emergency" phone this entire time. I will be following this letter up with another letter to someone else higher up with in your company's system and plan to next submit a complaint to the BBB about this. Not only has my mother had problems with the customer service, message system and phone, but I too had to add minutes yesterday to my tracfone and it took me over an hour to complete this simple process between calling the 800 number, trying to use my tracfone to do this and then the internet website.

I would also like a reply to verify that this is taken care of and an explanation of why it wasn't fixed after the first phone call? Now there have been at least 5 attempts to get through your phone messaging system, three phone calls with a rep and two e-mails and the problem continues.

I purchased a Moto EM330 cell phone (flip phone) made by Motorola from Radio Shack on 05/22/09. The phone is made in China. I had it for 3 months and while eating out I pulled it from my purse to make a call and the right hinge broke on the phone. It was not dropped not sat on or damaged by me in any way. AND when I tried to open the back to remove the sim card, the release button completely broke off as well, no force needed there. I took it back to Radio Shack and had to deal with a smart elic young kid who laughed at me and accused me to damaging the phone. Nothing he can do for me he says, warranty voided because of physical damage.

He suggested I call AT&T which I did. I spoke with a very nice lady who was very understanding on the phone but still could not help me. She suggested I call the manufacturer so I did. Once again, I get this stupid person on the phone named "SID" ID # 352730 who also could not help me. They sell me a PLASTIC phone made in China that literally fell apart in my hand while I used it and they consider this my fault. I told the kid to at the very least record it somewhere that he had gotten a complaint against one of their products, he would not do that so I asked to speak to his supervisor. He then said I could not because they were all busy at the moment.

How is the public to know this is a faulty phone if someone isn't recording complaints as they come in? It sure seems like they don't care about the consumer here and I got ripped off. In fact, many, many, many more people will also because they are going to keep selling that piece of junk phone. They don't care, customers don't matter anymore.

November 19,2008 processed a rebate for the Surfboard modem as per instructions; have been trying unsuccessfully since that time to obtain the rebate; at their request again furnished copies of purchase by email on 2/23/09. Today 3/22/09 the comment is still we are processing the check & will be 6-8 weeks which is exactly what they've been saying all along. At this point I feel sufficient time has passed the rebates should have been processed -- a case of false advertisement?

I returned my cell phone because i could not make or receive calls without the phone disconnecting

During the month of april 08, i purchased a motorola twin set cordless phones for my home. In august 08, the phones stop working they went completely dead, they refuse to refund and stated motorola is responsible. I have been back and forth with the two for the past two weeks. neither want to refund or take responsiblity for the defective phones. please help me get my money refunded.

During the month of april 08, i purchased a motorola twin set cordless phones for my home. after a few months the phones went dead. i call motorola at the number in the guide booklet that came with the phones. model number MD4150 they assisted me in trying to reset the phones but to no avail the phones where still completely dead. they ask me to fax them the receipt from my credit card bill showing the amout and purchase of the phone to fax number 719-948-1966 and i did just so.

i waited for a responese from them and no response. so on 8/22/08 i called them they received my fax and proof of purchase and they said they were sorry to say but that there was nothing they can do because the day the phones went dead it rained in new york city and that was the reason why the phones stop working. have you ever heard of such. they had ask me that day the phones went dead did we have a power outage or rain storm i stated no we just had a little rain, now they are saying we had a suname in the bronx on that day thats why my phones stop working.

its totally disgusting how the consumers continue to be treated like crap. now i dont have their address they refused to give it to me so i can ship them the phones. they just said too bad i loose my money $119.18 and im going to make another complaint on the seller because they said they cant help me either that motorala is responsible. now no one is to blame oh yes the drizzle we had on that day. please help me get my money refunded. its not fair how companies and retailers get away with situations like this.

I renewed a contract with us cellular and received a new phone at a cost. within 20 days the phone malfunctioned. we mailed the phone into Motorola. they sent back a denial saying is was water damage. the little water sensitive dot instide the phone shows no water damage. they refused to alter their position.

I had to buy another phone

I carried a motorola cell phone on the left side of my belt for 12 to 18 hours a day between 1991 and 1995. Starting in 1995 I became ill with no diagnosis. By 2003 a large tumor had formed on my left ovary. After surgery I was diagnosed with ovarian cancer and told I may not survive more that 3-5 years.

From the years 1996 to 2003 I became progressively more ill until I was unable to work. In 2005 I had a brief recovery period and started a business that I had to close in August 2007 due to a reoccurance, this time my left decending bowel is suspected. I've had a radical hysterectomy, 6 months of chemotherapy which nearly did kill me and which I'm still detoxing from. My life is now focused on trying to stay alive. So far staying alive has cost me my entire life savings and every-thing I could beg or borrow from family.

I purchased 2 black Motorola H550 blue tooth accessories as a Christmas gift for my husband in early December, 2007. Neither one was operational. I called Motorola and they advised me to send both bluetooths and both chargers to them for repair or replacement. They suggested I send the chargers because they were unsure if the chargers were the reason for the malfunction. I did exactly as they asked. I even paid to ship them back to motorola. Then on February 6th, I received a package from them. It was 2 HOT PINK H550's and NO chargers.

This was unacceptable so I called them back and reported the problem to them immediately. They asked me to send back the pink ones and they would correct the error. I demanded that they send me a prepaid shipping label via email which they did. They then promised that I would get my replacement mailed overnight once they received the pink ones back.

They also assured me that the chargers would be included in my package. I sent them back, they received them on Feb 8, 2008 and STILL as of today have not shipped them to me. Needless to say, by now, after a minimum of 10 phonecalls, each taking over an hour of my time with their incompetence, I am angry. I asked for a manager and receive more incompetence in the form of Mike Id # 351112.

He was condescending and rude on more than one occasion during our conversation. He proceeded to lie and say that he send me a confirmation email stating that I would be receiving my products by tomorrow, Feb. 26th. When I asked him to stay on the phone until i received the email he refused and hung up on me. I still have no email from him.

I am subscriber to SPRINT cell phone service. Every two years, SPRINT gives a FREE phone to its Customers which has 30 days warranty. After paying some upgrade and activation fee, I got aMOTOROLA Razar phone. There are many problems with this phone. 1. Even if itis plugged to electric outlet, it gives a message Unable to Charge. The only way I can get rid off this meassge by taking the battery out and reconnecting back. 2. It does not keep a charge. I have to charge every 12 hrs to keep the phone working.

I purchased five cellular phones from Cingular (AT&T) on or about 5/4/2007. The phone is a Motorola SLVR L7 with a one year warranty. We are committed to a two year contract with these five cell phones. Seven months after receiving the phones, one of the phone's button came off. The button is held in place by a thin film of plastic. Several of the other phones buttons are becoming loose. I believe that this phone was not designed to perform as it was promoted. The phone has a camera, video camera, mp3 player and can be used to play games. The phone was not designed to last one year or less and if the cheap buttons break, the owner has to pay for the repair even though the phone is under warranty. Motorola's manufacturing standards are wavering and are becoming subpar, lacking the quality they were famous for just fifteen years ago.

Motorola has informed me that if their technician's belief that the cheap, defective button breakage is our fault; we will have to pay $75 for the repair of this phone.

In Sept of 2007, my daughter was charging her cell phone. She picked it up to look at the time and it felt extremely hot. She set it down on the counter and pulled the charger from the wall. Within seconds, the phone exploded, filling the house with thick, chemical smelling smoke and burned her kitchen counter. Luckily, she only suffered minor burns on her fingers and respiratory distress from inhaling the smoke. This incident was very frightening and extremely upsetting to her to say the least.

After contacting Motorola, a verbal agreement was made to return the damaged phone and they would send a new phone. My Visa was given in the event the phone was not returned to Motorola.

To make a long story short...the phone was returned to Motorola, they charged my visa $449.00 and won't reverse the charges. They are refusing to accept any responsibility for the damages. A letter was sent implying that their visual inspection showed evidence the phone was exposed to an external heat source and therefore, the phone was not defective. This is absolutely a false accusation.

I am currently using Motorola Q, however, I have had cellphone headaches since I started using all different cellphones since 2000.

I realized that my headaches were coming from the cellphone b/c I had bought the phone immediately before the headaches started. I also suspected it was the cellphone b/c I got headaches on the same side of my head where I was holding it. Moreover, I went away from it for a week, then came back, listened to my messages, and then got a big headache during that.

I also know that it is a different style of headache than any other I had previously felt.

I bought a 60 minute Tracfone card at Target and every time I try to redeem the 60 minutes the tell me error:pin not activated. I've tried to redeem my air time at least six times and I get the same answer. I called Tracfone and they told me I had to go to Target and get the card rescanned. Target said if they rescanned it they would have to charge me another $20. I am VERY unhappy with the way I have been treated by the people at Tracfone. All they did was give me the run around when I wanted to talk to a manager about this.

I purchased a Motorola bluetooth wireless headset (model #H700) from Best Buy retailer in So. Setauket, NY on August 28th, 2006. When the headset failed to operate in May 2007, Best Buy contacted Motorola at 1-877-668-6528 telling the representative the unit was in excellent/almost new condition and that a replacement per my purchase agreement was in order, since it was less than one year from the original purchase date. I was given an RA# 100607617 and sent the non-working unit back to Motorola for replacement. I received the replacement on June 15, 2007. I immediately contacted Motorola again since the replacement unit failed to operate. I requested a new unit, not a refurbished or used one as it was confirmed by the representative that was what I received. I received a second replacement unit on June 26, 2007. This unit was not in the original packaging and did not appear to be a new unit. This unit did work, however, only occassionally, not at all like the new unit I purchased. I called and complained again to the same number and was told someone would call me back. To date, I have not received any call back from Motorola. The unit is now not operational at all.

I am writing about my Motorola Razr V3 cell phone. I began noticing that my cell phone would not charge I thought maybe I needed a new charger so I went out and bought another one yet it still would not charge. The next day I take my phone to a cell phone repair store with the attempt to get it fixed and they informed me that they could not fix it to call the company Motorola to see what they can do being that my one year warranty wasnt up. I called in July and was informed that although I bought the phone in late December early January the warranty was good until July 25 so I had to send the phone to them before that time.

I sent them the phone on July 13 2007 to the address they provided which was received by the repairs department on July 20. They informed me the repairs would take 15 business days. Two weeks later I call to find out the status on my repair they begin to give me the run around. They told me that someone would reach me within 24 hours and tell me when I will get my phone back. No one contacted me like they said they would so I began calling again. On August 20 I faxed a letter to the complaint department and within 2 days someone called me and told me they will take care of it and send me a phone, they were to send it out on August 23 and it would take 2 to 3 days to reach me a week went by and I didnt receive the phone I called the complaint department and have not been able to reach anyone. On August 31 I faxed them a second letter and expressed to them that I would like this taken care of ASAP. I also informed them that I was going to contact the Department of Consumer Affairs if this was not taken care of by Sept 4 2007.

Its almost 2 months since I sent the phone and in the mist of all this I've had to purchase other used phones. I have taken and followed every protocol; they have had more than enough time to rectify the matter. I paid for this phone it wasnt given to me and I dont believe that they should get away with this. . I dont know what else to do.

I've been using a cell phone for 5 years now. I used it a lot on my right ear for about 3 1/2 years and when I began to get a lot of pain in my right ear I stopped. I use the speakerphone now or use my normal phone at work. I tell all my friends that I cannot be on the phone a long time because my right ear hurts from using the cell phone. I keep it for emergencies but I harldy have it held up to my right ear anymore. It just isn't worth it.

This problem is common with some of the v3 phones, yet they refuse to acknowledge and demand the $75 fee!

This morning as I left for the grocery store, my motorola cell phone began to ring alerting an incoming call. It was lying in the passenger seat and I could not answer it for I was in traffic. Suddenly a loud "explosion" occured and my right thigh began to hurt as if I'd been hit by something. My first thought was that I'd been shot, so I pulled into the nearest parking lot, ran into a nearby store for help. After I had checked myself over for wounds, and called my daughter, we ventured back out to the car to check for any damage there. None was found on the car or me. The only thing it could have been was the cell phone, and so we began to piece the mystery together.

Our theory is this: Upon my departure for the grocery store I had stopped to fuel up, so could it be that somehow fumes inside the car were ignited when the cell phone rang? The windows were all the way up as usual, because I suffer from allergies and rely on the cars air exchange system for comfort, and this could have contributed to the incident. My purpose for writing this is strictly for awareness by others. I've read all the warnings and stories about fueling up dangers, and consider myself an educated consumer, but nowhere have a read anything quite like this happening to someone else. Please post this for all to read so that it may help others.

My son & I both purchased Motorola Razors. I, directly from Motorola. My son, from Walmart, because the Nokia phones provided with my family call plan through Cingular were all defective, and we were tired of replacing them.

PROBLEM: My phone, my son's, and a friends are all sealed improperly; so that dust, lint, etc. catches between the protective screen on the inside of the phone so as to make it almost impossible to see the display. Mine eats batteries, and my son's audio is bad.

ATTEMPTED RESOLUTION: I contacted Motorola first by website to locate a dealer that could take apart & clean the "protective" screen cover. They don't have one within 50 miles of us.

I then called the telephone number listed above. It was confirmed by a gentlemen that spoke in very-hard-to-understand-broken english, that they did not have anyplace close to where we live in Southern California (!). He checked to see if I was still under warranty, and I was, until April 2007. He said I can mail it to them (allow 10-14 days for delivery - then time in the shop - then another 10-14 days) to resolve the problems. They do not replace the phones - only repair them. So......we would be without phones for basically a month. I told him that was a perfect example of unacceptable customer service. He said sorry - and it wasn't his fault - but that was the company's policy - and "eet's basiklee buyer beware". I was stunned....and asked to be referred to the customer complaint department. I got a customer serivce supervisor named "Cesar", and he repeated the same stuff, and I told him I would like to register a complaint. He said he would forward the information to the powers that be. Did not take my name, phone number or email, so I know it would be placed in the circular file.

I bought a Razr phone and the screen has gone black in 5 weeks. The store checked the serial #'s on Motorolas web site and said it has a warranty till 2008. Motorola said it was a phone they won't warranty. What a joke!

I purchased a Motorola V180 wireless phone from Cingular in October, 2005.

While working in the computer center where I am currently employed on 06/24/05 approx 15:30, my phone suddenly became warm while resting in my front left side pocket on my jeans. When inspecting the phone I noticed the LCD screen on the cover was burning. I removed the battery to halt the spread of the burn.

After approx 5 min I replaced the battery & the screen began to reignite. I removed the battery & contacted Cingular customer service.

Cingular informed me that their warranties do not cover damage to the phone. Additionally I was accused of submerging the phone in liquid or forcibly striking the phone. They refused to satisfactorily resolve this issue even though this is clearly a safety hazard to the general public.

Damages: I will have to buy a replacement phone.