Metro PCS

I went into the MetroPCS Imperial location in Downey, CA. I don't think I will ever go in that location again and am really considering changing providers. I visited this location on May 14 and purchased a new phone for my daughter, added a line and paid my bill. I walked out paying $186.00.

Eight days later, I decided to cancel the line, and see if I could be compensated something, seeing as how I only had the phone for 8 days. The sales clerk was conducting other business on the phone. I got the impression he was upset that I brought the phone back. He handed the phone back and said that the phone had 7 hours talk time on it. Who on earth is going to have a phone for one full week with only an hour talk time on it? He in turn sent me to the Corporate Office in Lynwood, where they were just as discourteous and offered no solution whatsoever.

I came home and called the 611 number, which by the way, I get a foreigner every time and there is such a language barrier that you just trust they understand what's going on. She put me through the third degree only to tell me that customer service could not assist me with my problem. I needed to take it up with corporate or the actual store. I have been a MetroPCS customer since 2009 and obviously that means nothing. I am looking into another company.

Hi, I recently moved from Florida to Minnesota. I have had minor problems here and there with Metro. But as soon as I moved up north, the service was horrible so I had to buy a new phone from NET10. I called customer service to let them know I'm taking my MetroPCS number and putting it on my new phone. I woke up this morning to "both" disconnected phones.

How am I supposed to call customer service and complain about this? I haven't canceled my account from MetroPCS because I was waiting for my new phone to be connected. And they just cut my phone off like that, when I pay my money out of my pocket every month for that phone to be connected and for problems like this to not happen. I'm very unsatisfied at the moment.

On May 4, I paid my bill as I do every month. For some reason, my internet access and picture messaging just stopped working. I tried calling them on the *228 number several times only to keep talking to an artificial intelligence prompt. I then dialed the *611 and after speaking to three customer service agents and one supervisor and a manager for a total of two hours, my services still don't work. They told me that I was not able to get a number to the district manager and that I had to file a complaint in writing. I was also asked to hang up and dial from a different phone line. I explained to them that I didn't have a different phone line, all I had was my MetroPCS.

I also explained to them that I was disabled and could not just go into a store that easily. I asked if they could just credit my account since I am not receiving the services that I am paying for. I was told that was not possible since this was the first time I called in. I explained to them that I have called a few times only to be put on hold for very long lengths of times. I am very unhappy with MetroPCS' service. I have been a customer with them since they have been in business and to be treated this way is very disrespectful. I would like some help with this situation. I would like an attorney to contact me about my complaint.

Metro PCS will not refund money in your account after you cancelled the account. 05/18/2012, I was informed by Jennifer, ID#** acting as the supervisor, that I have a credit on my account but they were unable to give me a refund because I have canceled my account and this was prepaid. Metro PCS is all prepaid! This makes no sense! I only cancelled my account because they do not offer the iPhone that my wife wanted. I hope an attorney will get this case and make into a big class action lawsuit. Metro has to improve its policies and provide better customer service. Maybe the new consumer protection agency can restore respect for the American consumers!

I added an international service two weeks ago at **. I was told that $10 would be added to my monthly bill, which was $50.00. After a week, I received a message in my Android saying that the new bill will be $70. I went to the store at 7043W Broward Blvd, Plantation, FL and asked the employee to verify if the message was wrong. He verified my account and said that the bill was $60 and the message was wrong.

Today, I received a bill in my phone for $70. I went back to the same store (Plantation), the employee was a different person and he was incredibly rude. He said that the bill was correct and he couldn't do anything about it. I asked for the supervisor and he said it was he. I asked him for the other employee's name and he said that employee was fired. I asked for his name, but he refused to give it. He said that I was going to complain about him and put his store in danger, he started yelling me, accusing me of jeopardizing his job and he made fun of my Hispanic accent. After that he went behind a panel and continued insulting me, singing loud and yelling. Then he left outside the store. He called the police when I was leaving.

I went to my car and waited for the police to arrive. When they arrived, I approached them and explained the situation outside the store. The police officer went in, talked to him and came back with a Metro PCS card with a handwritten name on it, which the police officer said it was the employee's name, **. He is a young man, slim, wearing glasses, African American. This horrible, rude employee should be fired immediately. I still have to visit the store in Pine Island, where I requested the international call service, and asked them to fix the problem.

I have previously purchased a phone. I bought a new phone. Now, I want to activate the old phone with the promotion advertised. Why do I have to purchase a new phone for the same service advertised? Why can I not activate the old phone with the promotion advertisement?

Every month I pay my bill by check. I am on a family plan. My brother and aunt were persuaded (by me) to join. My bill is due on the 14th of every month. Well every month, I receive an e-mail telling how much I owe and when it's due. This is unnecessary because it is always mailed by the 4th. This month, on the 15th, they turned our phones off for lack of payment, even though the bill has been paid since the 4th. Okay here's the problem. They tell you to call 411 on any Metro PCS phone for help 24 hours a day. What they don't tell you is that if your phone is turned off due to a billing error, you are screwed if it's after business hours, until the next day. I have been a loyal customer for a few years now. I have had repeated trouble with phone quality, billing, and customer service. I guess I'll be better off going to another company since Metro PCS doesn't seem to care.

I've been with Metro PCS for several years now and since I bought this phone, LG Esteem 4g, I've been having problems with this phone. The second day that I bought this phone, the problems started. My phone turns off by itself, it freezes and most of the time, I don't have internet. I went to the store twice. The first time, they did a master reset and the representative told me if it happens again to go back. That store was on Whisper Lake in Orlando. The second time, I went to Hwy 192 in Kissimmee and I found out that whoever fixed my phone the first time never put anything on the company computer about my phone. So the second time, they did a master reset again because they said that was not on the company computer, so they have to do it again.

Well, a few weeks passed by and my phone is still bad, so I went to the store on Sand Lake in Orlando and the representative on that store told me that these phones were on backorder so I have to wait until they can get one and that they will call me. This was two weeks ago and I'm really frustrated because my phone is really bad now. I paid a lot of money for a supposedly good phone and this phone is really bad. I would like to get in contact with a person from Metro PCS because as a customer, I need and deserve a good treatment. Please call me at **. Thank you very much.

I purchased a phone for $80 at Metro PCS on Dunn ave. Jacksonville, FL. When I purchased this phone, it was supposed to be a new phone. Today, I went in to the same store and took my phone in because it wasn't charging. It was the charging cord, but meanwhile, the gentleman who was helping me was saying to me that, "It is an old phone. In fact, it's discontinued, that's why you are having problems with it." I told the gentleman that's impossible. I only had it about six months or so and paid $80. He said, "Nope. You got a used phone. The guy that sold it to you is no longer here because he was doing it to other people and doing other unethical service."

So I asked if he can give me what I paid for, which is a new phone. He said he can't help me, so I called Metro PCS customer service and got the runaround and they also said that they can't help either. They told me to call their regional corporate store and maybe they can help me. I called them and they also told me they can't do anything, unless it happened today. I explained to them how could I have known that this was a used phone. It was all in a box and the salesman told me it was new. How could I know he was being deceitful? So now, I am stuck with a used phone that I paid $80 for and no one in Metro PC will help me with this issue.

I bought a Samsung Admire with a $30 rebate. Because I wanted to make sure I did not mess up, I specifically asked the store that I bought the phone from to make sure that everything was there. The person at the time I bought the phone made a copy of everything, put all the information they asked for in an envelope. The only thing I had to do was sign and address and stamp the mail. I recently checked my status only to find out that I don't have everything in the mail I sent. I know for a fact that they are lying because the clerk who helped me took it off the box and stuck it to my paperwork. The only way they wouldn't get it is if they didn't get any paperwork at all. They are a big scam. Like the bible says, the rich will be richer and the poor will be poorer. Dishonest people always get theirs in the end. I hope it is soon.

I also purchased the LG Esteem back in October 2011 in which I was promised a $100 rebate which I still have not received to this day. I sent in all the required paperwork, etc., some time in December. By February, I had not received anything so I went online to check status and it said my rebate status was invalid, not all info received. So I called and spoke to a rep who told me there was an error made and that he corrected it and I should receive my rebate in about 30 days. After over a month of still not receiving it, I contacted a rep online though the website chat who told me that my rebate is in final processing and it should be out in another 30 days! This company is so ** pathetic and full of **. If I do not receive it in another 2 weeks, I am taking action and I would love to speak to an attorney! I will get my money from these crooks.

Commerce Township, MI location - I bought two phones on 4/30/2012 under the family plan, but I didn't need the second phone, so I returned the phone. On 05/06/2012 the store was not open, came back on 05/07/2012. They said I had a 7-day return policy. I said. "7 days is today", and they said it was that Sunday, 05/06/2012, the store was closed. They counted the first day as day one, not 24 hrs. This is how they have make money on the consumer, with things like this to make a $164 so it should be a 6-day return policy. This is how they treat everyone including the men and women who serve this country.

Beware of them! They give crap battery for smart phones and take no responsibility of the same. The battery I got with Samsung Galaxy Indulge was giving issues from day 1. It was heating so much while charging that you can't touch the phone. Also, the whole battery will wipe out in a couple of hours. I tried to contact them, but they said they will not replace battery. I can't understand why they can't replace a battery which is giving issues from day 1. Haven't I paid them for the battery when they gave it to me? It was part of the phone. I will have to buy a battery from outside. I am highly disappointed by MetroPCS and would not recommend it.

MetroPCS sucks - Horrible customer service. For over a week, I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion, all of them were incompetent and many rude. Auto pay account was deleted and recreated at least 4 times. Everyone keeps saying the same thing, just go in and update to account info. The account was even verified by a corporate center supervisor. Phone service has been shut off twice, even after the store manager at the corporate center assured me that it had been restored. Then I found the emails for corporate HQ. Two emails to three execs and the problem was fixed in hours. You do the math.

I bought my phone through MetroPCS in February 2012, being told I would get a $30.00 Samsung rebate if I send in the receipt, bar code, and the rebate form. I did what I was supposed to do and here it is the end of April 2012 and still no rebate. So I went online to see the status of my rebate and it says they never heard of me. My next step was to call the number Metro gave me and that one's disconnected and the other numbers I get online are also no good. I know it's $30, but I want my rebate. What do I do?

I have had Metro PCS service for years. Their service and equipment has become so substandard that I am searching for new service. I have had services removed from my phone without my request, then I was charged for re-establishing the service twice. I have been indirectly called a liar when dealing with customer service representative in regards to this situation.

When I requested to speak with a supervisor, I was put on hold for 8 minutes. The supervisor basically gave me a polite stream of inconsequential information and hung up on me. I am fed up with speaking with customer service reps from a different country, whom I have a hard time understanding and who were extremely rude. I have also gotten at least 5 new phones that were defective, including the current phone I have. This phone is a replacement for the one I purchased on March 14, 2012, because that phone was defective. This is a continuous issue at Metro PCS.

I have tried to file a complaint with the headquarters and was hung up on 3 times then transferred to voice mail. I have received no response to the message I left requesting a return call regarding a consumer complaint. I originally went with Metro PCS service, because I didn't want to commit to a 2- or 3-year contract. At one time, their service was superb, but they have turned into a very shoddy example of what a cell phone service provider should be about. And I cannot believe that I am the only person out there who has experienced these types of problems with this company.

Fraud: MetroPCS created an account. They let someone else create it. Then their salesperson would even give us their name. Despicable practices!

I make my payments via an automated machine located outside Metro PCS stores. These clever machines coincidentally kept my change four times now! The store the automated teller/money snatcher is attached to "can't do anything." They do not own the Metro PCS machines that match the store. So my bill is $70. They kept the whole $100 and add $30 to my next bill 48 hours later. Meanwhile, my phone is shut off until I call the 1-888 number, where they give me the confirmation number I need to give to Metro to restore my service. This was a month ago.

Tonight, my phone was shut off at 11:00 pm. You see the machine was out of paper yesterday so I didn't think this would affect my payment posting. I called Metro last night and they asked me to give them a confirmation number. What a joke. Should I have the machine on speed dial? Then the operator says 3-5 days to investigate. She put a ticket in! And their operators suck and are insensitive ** just like the company! However, my child's cell phone is off at 11:00 pm with no text call or warning. God forbid, I have an emergency. This is sickening. Oh and their in-store lines are always ridiculous. You lose either way. Good bye, Metro PCS.

I bought a phone. When I took it back, they informed me that I had to go to Lakeland for refund. I bought the phone in Wauchula, Florida. Why should I have to travel 50 miles one way to get my money back? I bought the phone on 4/10/2012 at 1:56PM at Speedy Link Wireless, 107 W Main St, Wauchula, Florida 863773 9975. I want to be refunded for a total of $68.49. Today's date is 4/11/2012.

On April 11, 2012, I spoke to four Metro reps. I pay for $55 a month Smart Phone plan (actually $58 because they charge me $3 to pay the bill) in which I get unlimited local and long distance. Last month, on and off, I was able to call a free conference call which is a prayer line. Now when I call that number, they are asking for a calling card. So Metro PCS is charging for a free conference call number. I spoke to four representatives. Four because I was disconnected each time. One rep said that he had to speak to his supervisor then returned to say that this Florida based number area code 218 was not supported any longer and was termed as a chat line which they no longer support. This is a prayer line! A free conference call that is free to call in, so why is Metro PCS trying to charge a fee by forcing customers that are already paying for long distance more added fees (for a free conference call)? And what's even more disturbing is how we never received any notice of this beforehand. I am very unhappy with this and Metro PCS is about to lose a valued customer since 2010.

I opened an account with Metro PCS (540 6th Ave. New York, New York 10011, 212-929-1899). One month service and a phone at $50, the total was about $108 with tax. The email and other services didn't work. I spent over 30 minutes on the phone trying to reach someone when I got home and never got help or a person on the phone. I went to the store in my neighborhood and they didn't help either. They kept me there 30 minutes, didn't fix it, gave me a ticket number and said I would be notified via email in the next 4 days, saying they are working on the issue.

I went back to the 6th Ave store where I made the purchase and they would not refund any money or the phone and never fixed it. They kept me there for over an hour. They basically took my money and ran and said I went over the 60-minute policy (mind you, I was calling them). I had the phone for less than 4 days (they have a 7-day return policy). Angry customer. Charged for a non-working phone/service. I'm disputing this with my bank!

I took my phone into the Metro store on Aramingo Avenue on Wednesday, April 4, 2012, because my phone will turn on and turn right back off. They determined that is was a phone issue and ordered me a new phone. I went to the store today to pick up my new phone, and they looked at the old phone and told me that it was water-damaged when clearly in the computer it says there was no water damage. Now, they will not give me a new phone until I pay for it. Why would they order a new phone for me if they knew there was water damage? It makes no sense. They are trying to get money off people, and it is not right!

As of today, Friday, 04/06/12, I wonder why my phone did not ring while expecting very important calls. I checked my phone and it displays no service on the screen. Also, my bill went up. This is extremely frustrating. Can someone help me deal with MetroPCS?

I had international calls to Trinidad, but it has been cut off and I was still billed for it. To tell you the truth, I was with MetroPCS because of that service. But since it's been cut off, I'll be moving back to T-Mobile. At least they would have the knowledge to inform their customers first. Metro sucks. I will tell all my friends never to go with them.

MetroPCS removed Trinidad from their long distance calling area without notice, not even a text message! They probably would have kept charging us too without notice! This is not right! Seems like fraud!

I was paying Metro an extra $10.00 a month, because of the unlimited international calling plan to Trinidad and Tobago. I decided to call my uncle in Trinidad on 4/03/2012 to wish him "Happy Anniversary", only to find out I could not make the call. I was not informed via text, mail, or automated system that they had taken T & T off their list. How rude and unprofessional was that? I promptly called and told the CSR to take off that $10.00, because I was not going to keep paying for a service I could not use. Shame on Metro for trying to get over! Had I not tried to call my uncle, I would have surely gave Metro that extra $10.00 this month. Wow!

Cut Services to Trinidad - I have a monthly contract with MetroPCS for long distance calls to Trinidad and Tobago at $60.00 per month. On March 29, 2012, MetroPCS cut all long distance calls to Trinidad and Tobago without notice or refund. There are about 4,000+ customers that were affected in the New York City area. We need help. Thank very much.

According to my bank statements, I have Paid Metro PCS $508.50 between 08/2011 and 04/2012 nine months. I've kept my account up-to-date, in other words, I pay it a head of time. I pay Metro the 4th of each month, $56.00 according to the contract. Since 08/2011 to 04/2012 have been 9 billing cycles - totalling $504.00 billed to me by Metro. According to my math, Metro PCS still owes me a credit for $4.50 as of my last payment on 03/29/2012. Metro PCS insists in billing me $56.00 for 04/04/2012, even though I've already paid $59.50.

On March 28, 2012, I purchased a microSD 4 gig at a dealer in Citrus Park Mall between 12pm-1pm. After my purchase, I asked to return the item. The reason being that I did not need that item and just wanted my money back. The man working started talking to me about returning and letting it slide this time. And when my fiance walked away to look at another product, he started to harass me about returning it and used profane language and kept insisting that I was lying about not needing the item.

All I asked for was my money back. After several minutes of argument, he finally gave me a refund and did not give me a return slip for the amount. Afterward, he still harassed me about his boss yelling at him for losing a sale. But with the way he was acting, he could've lost a customer altogether. I was completely repulsed by the way he handled it. I expect compensation for this outrageous act. This made me doubt the company's attitude towards their customers.

I pay for four phone lines with Metro PCS for my wife, my self, and two daughters. My wife's phone is not working properly, freezing constantly and unable to take calls. The same thing happened to my daughter's phone, which had to be upgraded at a charge. When my wife went to Metro PCS store in the Bronx and explained the problem, she was told "That phone is no good, and we do not have that phone any more." They were laughing and wanted her to upgrade to another smart phone at a cost of almost $300.00! These phones were approximately less than 1 year old. I am very disappointed and plan to move on from Metro PCS very soon.