Complain about a product or service

Metro PCS

Carmen of BRONX, NY March 5, 2010

This place have done few things all at once. First they overcharge me on taxes when I noticed I went back and claim the extra charge they returned 4.70, this was on February 26 when I when to buy a telephone, next day I returned the telephone because it did not work,the store manager said that telephone type were having problems to sync with the computer. In that case the telephone will not fullfill my needs and expectations, this was on February 27, since I paid with a debit card he said he credited back into my debit card but from 149.00 dollars he only credited 91.26 he said that they keep the rest of the money I do not Know if this is legal I think that he is just stilling the rest of my money.

On March 3, I check my bank account for some payments that I had done surprise my bank account was overdraft for 70.00 dollars because they had fail to returned the money to my bank account went back to the place on March 3 they said give one more day wish i did since i did not have any other option, on March 4, in the afternoon check my bank account again money is not there went to my bank inquiry there is no transaction at all went to the store they do not have a satisfactory answer, at this point I am very frustrated no body has an answer they took have of my money and I had to paid the overdraf of 70.00 to my bank I still withough my money nobody has an answer and today is March 5, a week after all this begins what else I can do.

DEBRA of ATLANTA, GA February 10, 2010

I bought a metro pcs phone for my son. It seems one of his ex-girlfriends has called metro pcs given his birthday to access is account(thats all they need) and switched his svc to their phone. Then changed the #. It was that easy for her to steal his service but we are having to jump thru hoops to get service restored. To no avail. Its rediculous this day and time to believe all you need is a persons date of birth to access any account. She was getting any and all personal info anyone texted him.

Bruce of Dallas, TX February 8, 2010

I have been paying insurance on my phn for years, and when i working and dropped my phn on Saturday, I tryed to have it replaced and was told that I had to pay 85.00 deductable. And the price of my phn has just been lowed to 79.00. I am a funeral escort and I was working a funeral and needed to contact my boss for my next funeral, so i was in need o Metro Pcs help, and all they said to me was they could not help me. And of course I was upset I was loseing money at the same time.

I went to another co. bought a phn, when I got home and got a old Metro phn that will make calls but phn book has problems and took it to Metro the next day, they told me my acct was closed and I just paid my bill on 01/28/10 and i was told that I have just lost that payment. This by any term is robery from customer.

That was an experience that I hope no one has to go thru. I was going to give that phn to my handy-cap mother and pay the bill, she just needed a phone that she call out on and why I was going to giv it to her, But Metro don't care about or my mother I see. I was derecting traffic for a funeral when I dropped my phn off te belt loop clip. I lost money due to the fact they could not contact me for location to the next funeral that came while I trying to work the issue out with Metro. They ran me around from store to store costing me time and gas and emotional pain.

rene of Los Angeles, CA February 3, 2010

we decided not to pay the bill of January since they do say that we can stop paying for a month and then begin the next so we went to pay it for February and they said since we payed it on January 31 and we didn't say that it was for February they canceled the phone this month when they NEVER told us that we needed to say that we wanted to cancel that number and get the new one and when we went to claim that they didn't explain that to us they said"well we don't have time to explain everything" and i think that that is just preposterous and we should get the activation back for this month.

Vyundra of Orange, NJ January 27, 2010

I purchased a cell phone on January 3rd from Metro PCS. I charged the phone and the battery would go dead the next day. I went back to the store to complain and the manager gave me a new battery,and told me there would be no more problems. The phone still wouldn't work properly. So I went back to get a refund.

I was told I couldn't get a refund because my airtime usage was over 60 minutes, it was 1 hour and 31 minutes to be exact! However, I returned it within the 30 days of purchase. I've been inconvenienced having to waste my time and gas going there. I'm frustrated from complaining and feel like I'm being ripped off!

Carmen of Brooklyn, NY January 25, 2010

I have Metropcs as my service provider, Global Communications seem like a scam because i pay my bill twice of my cellphone and they havent process the payment. I went back to the store and they said that they cannot refund me the money back again. And i went to an Cooperative Metropcs and they told me they are not allow to make payments because they to not have a lisence to make payments.

Diane of Elmont , NY January 24, 2010

Cannot roam on my phone. just recieve 3rd phone sam. we model moto ve440. plan gets changed without notice. from week to week prices on phones go up and down every week. just bought phone few days before christmas and have not been able to use it when i need it for work. There are no towers in N. Westchester which is where I work.

I am losing money and missing calls from my job. I payed 27. for roaming and now they tell me I only have 25. and have not used my roaming. they tell me it's up to the discression of the manager if they have to replace this one. I payed 129.and they may not replace it at equal value. Please help! losing money at work!

Ellen of brooklyn, NY January 20, 2010

My 18 year old son bought a phone for 270. It had all kinds of feature, text, web, etc. At the time he bought the phone on 11/16/2009 and his plan was supposed to be 45 a month, as advertised in the store and on their website. When he went to sign up, the plan had changed to 51 a month. I didn't go with him, so I dont know why. He was given a receipt with this monthly amount on it, and when he went to pay his first bill on 12/16/2009 they wanted 60.49!!! How could this be? He asked for a return of his money for the phone, and was denied even half of the money. And now they are claiming they have the same plan for 40 a month, "no ifs, ands or buts, period" What is going on? I am so angry! Were they taking advantage of a young person who isn't business savvy. The salesperson told my son that the bill would be 51 a month and if he was billed anything different to come and ask him. When my son asked this guy he said TOO BAD that's what it is. HELP ME!!

natalie of miami, FL January 16, 2010

well i call metro pcs inquiring why is it that they are the only cellphone company that have not done the 5 dollars extra on ur phone bill where as the 5 dollars would go in aid of haiti to help with the diasater that happen. no explaination was given and i guess the supervisor was too busy to handle my question as in regards to helping. every other cell phone company is actually offering help. i am not with those company. im with metropcs and i feel as if that is very prejudice.

Creola of Staten Island, NY January 14, 2010

March 15, 2009, I purchased a Phone from Metropcs at 2040 Forest Ave., Staten Island, NY for the total price of 180.00. I went out of town in August for two weeks, and had no service. I took the bus, so as soon as I found out I was without service, a lady on the bus used her phone to contact Metropcs for me at which time I was told by customer service I was supposed to have dialed *228 before leaving my calling area. I asked her "how was I was supposed to know that when no one told me about it." The customer service agent said to me "it in the contract." With Metropcs, there is no contract and the only thing I received was my book that went with my phone and my receipt. I spoke to another rep who told me I was supposed to have dialed *228 before leaving my calling area.

Again, how was I supposed to know this when no one gave me this information. When I returned in September, there was a Metropcs a few buildings down from where I live and I went in to talk to someone about my situation. The sales rep told me that my phone was outdated and that probably was what was wrong. I asked him how could a phone be outdated when I just purchased it in march and this was September. He went through some spill about an upgrade and I went ahead and purchased another phone for 180.00. I specifically asked the rep if I should dial *228 before I left town for Thanksgiving holiday and he told me no, you're good to go. you don't have to do any thing. I told him I didn't want the same problem I had before being stuck out of town with no telephone service. He assured me I would have no problem. As soon as I left NY, again I had no service. I had to purchase a phone so that I could have means of communication.

When I returned to NY I went directly to the office down the street and told the sales rep, who was new, what had happened. She tried contacting customer service while I was there and she was not even aware of *228. I ask customer service about a credit to my account. After all, I pay my bill diligently every month and with both these incidents with the false information and incompetent salesmen and customer service agents, I was entitled to credit. I was without Phone service the first two weeks in August, which I paid for the full month. I was without phone service for two week during the thanksgiving holiday, which I paid for the full month. Plus, I had to purchase a phone so that I could have a mean of communication since I was unale to use the phone I was paying for each month. Because of the incompetence of the salesmen and customer service reps, supervisors and an extremely arrogant manager, I was told I was not going to get the credit. I have both receipts for both phones and the phone I had to purchase.

I feel that METROPCS could have easily given me the credit. It is not my fault they are not training the people they are putting in these stores which are popping up everywhere. And if International calls can be made, why is there no service in the states. And why aren't the sales reps explaining this to the customers when they are selling the phones. I was never once told I would not be able to use my phone wherever I went, otherwise I would not have gotten it. I could have bought a phone someplace else.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |