Metro PCS

I switched to Metro recently from AT&T. When I went in to return (or downgrade) my phone because Metro PCS wanted to charge me more the Smartphone price, the person lied to me that I have exceeded the calls to exchanged or he would exchanged with no refund of the difference in amount. I decided to keep the phone after I have paid about $200 for the phone.

Metro is the only company I know that does not want to talk to its customers directly. When I dial 611 hoping to speak with a live representative, it directs me to a screen that contains a lot of *** that have nothing to do with why I have dialed 611 in the first place. I browse all over the place but find no link to get a live person. The FAQ links is made up of a lot of items which aren't helpful either. Still in the FAQ link, there is no link that direct me to a live person if I could not find the things I needed on the FAQ. For $50, Metro PCS tries to list a lot of features that it provides to its customers but most of the features are useless.

I went to MetroPCS.com on January 27th to add travel talk and pay my bill because I had to go to Indianapolis for my baby sister's funeral. I was unable to add travel talk or pay online since the site was down (I have seen other complaints on ** for this exact same day). Because MetroPCS phones do not work outside of one's calling area without the addition of Travel Talk, it was very important to add the service (has to be done before you leave the calling area) and I was finally able to get through to a live representative.

I spoke to Angelo (MetroPCS Employee # **) on January 27, 2012 at 12:16 pm (EST). I write everything down, force of habit. At that time I asked him to add Travel Talk which is $5 per phone and I have two phones. I wanted to pay my bill. He said that he was able to add Travel Talk successfully to both phones but was unable to take my payment because the system was down there, too.

I fly out that evening and arrive in Indianapolis at 1:00am (EST) on January 28th. I couldn't make a call. I get up around 10:00am (EST) that same morning, still can't make a call. I had to use the hotel phone at $1.00 per call plus 10 cents a minute to contact my family. Mind you, I was in town for this tragic event as my sister had been murdered on January 23rd, on her 42nd birthday. My phone never worked in Indianapolis. I was driving in back country roads, in the sticks, with no phone.

I arrive back in Hollywood, FL on January 28th at 6:30pm (EST), still no phone even though I am now in my calling area. I had to pay $38.00 for a cab ride when my friend was sitting at the airport waiting on my call. My phone had been totally disconnected four days before my payment due date (2nd of each month).

I came home, went online to pay my bill so I could call my friend to let him know that I was already home. My normal bill is always $75.00 for both phones each month. My bill was $95.00 (January 29, 2012 confirmation # **), so I was doubled charged for Travel Talk. I had to pay the bill, even though it wasn't due or I wouldn't be able to use my phone and/or even port my number to another service (which I immediately went to AT&T for new phones and service). When I went to the corporate store (Young Circle, Hollywood, FL), they had a difficult time even looking me up. Partly because when they started my account, they used my middle name as my last name and said they couldn't change it (I should've ran then).

The manager, Junior, said I have to wait 4-6 weeks for a refund (I don't even believe him). The store representative was as helpful as he could be but the manager treated me as if I was out to get something for nothing. It is unbelievable that I should have to wait 6 minutes for my refund after what I've been through, much less six weeks? How can they do this? My bill was paid before it was due. They confirmed that fact at the corporate store. No one at MetroPCS seems to know or care what about what happened. The stress and inconvenience that this has caused me is tremendous and I will make it my business to pull as many consumers away from that company as humanly possible. Horrible customer care!

Back in December, I bought an LG Esteem that offered a $100 mail in rebate. As of today, I still haven't heard anything back from Metro PCS about receiving a rebate. I've tried checking the status online, and it showed they never received anything from me. I've also tried to call them and was put on hold for two hours before I had to leave for work. Then today, I tried to use the online chat and was told I had to wait for a rep. I also sent them an email. This is the second phone I have tried to get a rebate from them with no response.

I bought the metro PC's LG esteem 4g and it came with a 100.00 rebate. I filled it out and mailed it in Dec of 2011. I went to track my rebate number and it said invalid due to rebates exceeded for this address. I'm the only one with metro and I had the guy read my address to make sure he had the right one and he did. He then told me that he would have to send it to the verification to make sure I have service on my phone. I can a sure you I do I paid my bill on Jan 30 and that's when I talked to him, he said it shouldn't be that long since it was their mistake.

Well, today Feb 7, I look again and it says in final stage but I won't get it til March 15! This is not right. I have children that are hungry and need to eat, they basically told me oh well, the agent Alyssa hung up on me three times somehow I was able to get back to her. Then Galia told me the same thing and hung up before I could finish what I had to say, then the last one I can't recall her name jasmine maybe kept smarting off at me telling me deal with it and kept giving me the same phone number that is auto mated and has no option to speak to a real person. I was told they would not hurry the process up, or can slow it down, really? I just want them to do the right thing and fix their mistake. I shouldn't have to wait and keep waiting ESP in my situation.

This phone was purchased at store #08, 14655 SW 56 st, Miami, FL 33175. It was sold by Jessica ** on 10-22-2011 at 2:57. I returned to this store #08 many times as I was sent by Metro PCS Rebate Customer Service to contact their local account service representative or their manager of customer operations with Metro PCS and work through this situation with me. The ladies working at this store said they don't have to. Metro PCS Rebate Center indicate that my rebate status is invalid because my submission occurred outside of program period when this is not the truth. I have copy of the invoice mailed on time, e-mails concerning my case where Metro PCS recognize, apologize and is working for a good result. Everything is a lie. There are witness with the same case. My last e-mail was to let known to Evelyn, Joseph, Marie (the best), Grace, everybody supposedly specialist, that this case will be presented as a legal complaint or I'm contacting TV. It's much better to do the right thing like I do paying my bills honestly.

I bought and Android three months ago. The phone is not notifying me in any way that I have a voice mail; there is not an icon or a message advising me about it. Sometimes the voice mail is not received at all. I went to the store in Plantation, FL, twice and the employee told me that the voice mail wasn't configured. He worked on the phone and said it was done. The problem continued. I went to the main store in Pines Blvd, Davie yesterday and they said that the last Androids came with that problem and I had to update it in my computer at home. When I said that I do not have computer at home the manager said that they would make an exception and do it for me with no fees but I had to come back at 4 p.m.(I waited for an hour and a half at the wait room) because they would close in a half hour. I have been without the voice mail for three months and they want me to lose time in my job because Metro PCS sold me a defective phone.

I bought a phone from Metro PCS in October 2011 and was told that I would get a $50.00 rebate. There has been one issue after another as to why I haven't got my rebate. I talked to the rebate center today, Feb. 6, 2012, and they told me they finally solved the problem. But, I would only get a $25.00 rebate. When I told the rep at the rebate center I talked to today, and told him the salesman miss represented, and lied to me about the rebate, he told me that there was nothing that he could do about that.

I tried to reactivate my son's phone for my husband to use, the $42 used to reactivate the account ($40 for the plan, $2 admin fee) was deposited into the wrong account, I called customer service and was told there is nothing that can be done, I spoke to two customer service representatives (Frank I.D# **, Angeline (did not hang up/transferred call to supervisor)) and a Customer Service Supervisor (Ryan I.D#**), whom after asking me the name and password on the account where my money was sent. Hung up on me because they didn't know what to do to get the money back into my son's account. I called the Corporate office and got an automated system which told me the extension I dialed was invalid after referring me to the extension.

It has been a month since I sent in for my $100.00 rebate, I sent them an email and now say they can't find it. I sent it the day after I bought the phone. I was afraid I would have this problem. It's not fair to offer and then not follow through. I will push till I get it.

Middle of searching for the MetroPCS ceo contact information, I found this web site to review for MetroPCS authorized dealer 77-02 Roosevelt Ave, Jackson Heights, Queens, NY. I hope somebody do something about this nasty employee or this dealer shop!

Since this is a Spanish community, they are bilingual. However, I always thought they are rude not only none Spanish speak customer like me, but other working class looking Hispanic customers too. From my past experiences for this dealer shop, I didn't want to go , but since it's close to my home, I dropped by for solution for my trouble phone.

On January 5, there was a young man who was working. As his suggestion, I ordered new phone for $15.00, and he told me come back after one week, so I went to on January 20, after work. This time the terrible young girl told me (after I called him on the phone) that he forgot to order, or not available of the same model. She did not clearly explain to me what was going on. Then she told me come back on Tuesday with a tone of ordering voice. Even though I didn't expect kindness, I was so upset about this employee's attitude toward me.

Of course, no apologies or anything. I even felt hurting my dignity . She seems younger than my daughter. She also keep saying several times, "You didn't bring your phone in here, so I can't do much". I once responded to her saying that, "What is the PCS sign for outside then?", but she ignored me. However, I went back on January 25 ay exactly 5:50 pm, after work. The same long hair employee told me that they have in Flushing at this time, so come back tomorrow, again with the same tone of voice.

Suddenly, I felt I really had enough for this nasty girl , So I said, "No sorry, nothing?". Then she said again. "You didn't buy here, and you didn't come last week". I explained to her that that was not true , but I quickly realized I can't communicate to this kind of people. Finally, I asked for her name to report to the customer service department. She said, "No", then she threw the $15.00 to me, and said "I don't want to see your face, go".

That moment I felt blank and I didn't know how to respond. Totally shocked! She also asked me to give her back the receipt which was attached with a store business card and so I did. Then she talked to herself, "There is my name in this business card". Wow!, what a clever girl! When I was leaving the store, wondering who is the owner of this dealer shop, or is she or he knows what their employees are doing to customer.

I just left with a great anger with a pitiful (felt so small) feeling inside of me. Her last word, "I don't want to see your face and go" will be in my head and bother me for a long long time. This kind of employee should get fired because no one should treat customers treat like this. Period! Thanks for reading, and please don't ignore this complaint.

This is a complaint about a Metro PCS user. His name is Tristan W and his phone number is 323-. He has been using this device for prostitution. He has been setting up dates and robbing people. He robbed me and I want everyone to know about it. He has also been sending threatening text messages because he thinks I know too much. I would like this user disconnected and put out of business. He doesn't care about anyone but himself. He is a selfish ***. I tried to get him to pay me back and that is when the threatening text messages started coming. He is also currently wanted by the police. He is not even from here. He thinks he can come to our city with his nonsense. Help me put him out of business.

I have been having issues with my brand new LG Esteem rebooting and shutting down completely on its own. I purchased the phone December 12 at a local Metro PCS store. I have been going round and round with the store and LG about getting the phone fixed. I had paid over $400 for the phone and the Metro store would not order me a warranty phone because they say that all the warranty phones are refurbished. They also advised that I should wait for this update. LG has been saying to wait for this update as well. However, I believe that this issue stems from a hardware issue.

Many people say that they receive refurbished phones and they are still having the same issues. I will not accept a refurbished phone for the amount of money that I paid for the brand new one. This is completely unacceptable! A cell phone is supposed to be available when you need it, I am not aware of when my phone decides to shut itself down or reboots. Recently it has been rebooting during phone calls. I am very upset about this issue! Please let me know if there anything else that you would need. Thank you for your time.

I bought a phone from Metro PCS and the battery always gets so hot after talking on the phone for only 5 minutes. The phone shuts off while talking or playing games. I have changed phones 4 times. I have bought new batteries and it still does the same. I am tired of this company. They don't care. I want my money back.

I've never had any complaints with Metro until I purchased an Android phone. I can only access the internet at 3am, and I receive no signal during the day. I truly depend on telecommunication and the internet. I am so frustrated and might consider another phone plan. I just believe that a company should honor their plan. Maybe this company is trying to expand so fast and not working out the small details that are actually major issues. I have been with Metro for over a year and I do use the features that are advertised with my phone plan.

Please understand that the internet should be available to people no matter where they live. I always pay my bill on time, so it should go both ways. I pay my bill, I get good service. If it's not the signal, reconsider a better quality of phone. I have important e-mail that I get 2-3 days later, important voice mail labeled urgent is ignored. I am also unable to retrieve important information when needed on the internet. Paying the money, but no service.

Without reliable service for 3 months, repeated calls, repeated trips to store and the phone is still rebooting. The local store said to go to corporate store, corporate store says local store. I have done this multiple times. I called tech support, called customer service, driven, begged, pleaded and yelled. No resolution!

First, I visited a local Metro PCS store on Eau Gallie Blvd. in Melbourne, FL. The agent could have cared less that I wanted to change from Verizon to Metro PCS and offered little to no help. Due to this, I decided to purchase the phone online at MetroPCS.com. One reason was due to the agent's lack of doing his job, and the other reason is the phones are about $35-$50 less expensive.

I attempted approximately 3X to purchase a phone and accessory on 01/18/12, but the website froze. I attempted approximately 3X this date(01/19/12), and again, no progress. I phone the 888 number for Metro PCS, and a woman looked into the website and said she could not help me and suggested I go to a local store. So Metro PCS, you lost my business and I'm staying with Verizon. You company/agents exhibited less than a caring attitude, and this speaks volumes about your company and not in any way positive!

On December 19, 2011, MetroPCS they replaced a Blackberry phone for me. It worked fine for a while as I am in computer support and on the phone a lot. On January 5, I had to close out some calls I had, so I picked up my phone, dialed, and got directed to Verizon. Two times, three times, I called customer service and was told my phone was not programmed correctly. I asked what to do, they told me to bring it into a MetroPCS store, pay $10.00 to have the phone reprogrammed, or call from home. Neither was an option because I was over 50 miles from any Metro store and over 100 miles from home. I was unable to close out the service call and hence, a fee deducted from me for not doing so in a timely manner. I know it's only $60.00 a month, but how can I close out any calls and make the money to pay them.

I was also told by one of their area managers, Jerry **, that MetroPCS phone service as per their "Terms and Conditions" that Metro is for personal use and not for business use.

I've been a Metro PCS customer since sometime in 2011. I recently bought a new mobile phone from Metro PCS, because I wanted to upgrade to an Android. Don't get me wrong. I do like their services, but I have at least one issue. They charge an upgrading fee of $10.00 every time a person wants to upgrade to a new phone. And I also got charged. I believe it's called a promotion fee of $8.00. That fee will be on my phone bill on the 5th of February. Also, I was told that I will be paying just $50.00 the following month. Something doesn't seem right and this company shouldn't go ripping off consumers with charging these crazy fees and it needs to be stopped.

On December 26, 2011 I entered the store in Azle, Texas on Boyd Road to open two more lines which would qualify for the 4 lines for $100.00. The clerk told me after I bought a new phone and activated an old one all for $104.00 that my phone bill would not be $100.00 a month! He said because I had a smart phone on the plan. He went on to say it would be $105.00 a month and I said fine. Then he explained I would have to call the company to get the 4 lines for $105.00, so I tried for 3 days to call but I could not get connected to them.

All I would get was DFW the caller cannot be reached at this time. I went into the store again on 1/7/2012 and the Chinese gentleman said I would have to pay $120.00 not $130.00. He asked for my phone and he activated the customer service number so I could call them. When I tried to call, finally reaching them on 1/9/2012, they told me they could not honor the 4 lines for $100.00 because they did not have that promotion in their system anymore! What I don't understand is why they can't do this in the store immediately when you ask for the 4 for $100 promotion! I honestly feel they are being dishonest. I have a $130.00 month phone bill instead of $105.00. I just want what they promised me!

I was advised that I am not able to receive my texts messages or my call logs and I was told that my phone records were obtained by my local police department. I was never advised that my metro PC's phone account was issued a warrant to even access any of my information.

I would like to speak with someone and check my account information and activity going on. Thank you.

On December 19, 2011, MetroPCS replaced a Blackberry phone for me. It worked fine for a while as I am in computer support and on the phone a lot. On January 5, I had to close out some calls I had, so I picked up my phone, dialed, and got directed to Verizon. Two times. Three times. I called customer service and was told my phone was not programmed correctly. I asked what to do. They told me to bring it into a MetroPCS store, pay $10.00 to have the phone reprogrammed, or call from home. Neither was an option because I was over 50 miles from any Metro store and over 100 miles from home. I know it's only $60.00 a month, but how can I close out any calls and make the money to pay them?

On 12/18/11, I purchased a LG Esteem phone from the Dublin, CA corporate Metro store. When I asked if I could keep my same Metro phone number, I was told, "Not with this phone." Despite the inconvenience, I wanted to upgrade to the new phone so I went ahead with the purchase. On 12/21/11 I purchased another LG Esteem phone at an authorized Metro store in Livermore, CA. for my husband. The clerk there was able to keep my husband's current Metro phone number and told me that the corporate store makes more money with new phone number installations so they tell customers that they are not able to keep existing phone numbers. I immediately called the Dublin store and spoke to the manager, Christian, who told me each business is independent and determines their own business practices. I am sending a complaint letter to the corporate headquarters in Dallas.

Companies now days don't know what customer service is, with Metro PCS being one of the worst. I paid my November bill and my phone gets disconnected three days later. My first phone call, I'm told it is because I did not pay my October bill. I told the person I have the credit card statement in my hand showing I did. My second phone call I'm told it isn't their problem and to take it up with the credit card company. My third phone call, I'm told that my credit card had been partially credited.

I asked to speak to a supervisor and am told there aren't any. To make these phone calls, I'm having to use another person's phone, which is rather embarrassing, because regardless what you say, they probably think you just didn't pay your bill. Tomorrow, I am going to one of their corporate offices to request a refund of the payment I had to make again to turn my phone back on and get credit for the three days I was without service. Let's hope and wish me luck that the people in corporate did not promote from customer service.

Well, it all started on the first of this month, December. I went into the store whit my mom to pay her phone bill and asked questions on what they could do for my phone that had broken. They couldn't do anything about it so then we asked for the special, the four lines for $100 and they said that they had to give us this crappy phone so I got a little upset, didn't go all out but I got mad. So the two girls that were working at the time started giving me an attitude and so I gave it back and they told me if I don't like Metro PCS to not stay with their service and I told, "Oh, don't worry. I'm gonna find a cheaper place to get service." And as I was walking out the door, they still had the nerve to tell me once I find a cheaper place to go and let them know so they could go there too.

So anyway, left whit no phone and mad too. So then three weeks passed by, I'm at the club having fun by myself well with my husband and out of nowhere this girl came up to me and starts grinding on me and I mean grinding. So I told her what was going on. She ignored me and so I said it louder. Once she turned around I saw her reaction she recognized me and then that's when her mouth started cussing me out pointing her middle finger at me and she was with like four of her friends. So then my husband told me to stop and so I did but this girl was still running her mouth. That's when I saw it was the same girl that I got in an argument at the store.

Well anyway, I started dancing not paying any attention to her. She left then came back for a second time and everything was fine but then she left again and came back for the 3rd time. That's when I saw she had a drink in her hand they were dancing behind my husband and I told my husband, "Watch. She's going to end up throwing that drink in my face." So I felt a splash on my husbands head and I asked him if she threw some beer on him. He said no but I felt it so then I just asked her if she was going to be doing that now and what do I get? I get her drink all up in my face.

Now I have to go to the store to pay my mom's phone bill and I don't know what's gonna end up happening. I know this happened while we were out but I know she did that because of what had happened at the store. Now my husband is a little nervous because this girl looks like a gangster chick and she has my information at the store. He's afraid that she's going to end up doing something to us while we're with our kids. Oh yeah, because once we were leaving they were still outside waiting for me. So I will appreciate if you guys do something about that. I know if I go talk to their boss, she's probably going to end up laughing at me because all the girls there are kind of mean and like to give an attitude. If you could please give me a call asap at (xxx) xxx-xxxx. My email doesn't work at the time. Thank you.

METRO PCS (928 4th Ave, Brooklyn): buyer, beware. Read on!

My wife purchased 3 telephones that were advertised for $19 and $59 two times. The sales rep charged my wife $50 and $79 two times. The sales rep also promised my wife $30 rebates on each of the three phones. My wife was also charged a $40 plus tax activation fee for 2 of the lines. When I arrived at home something smelled fishy. I asked my wife where her rebate slips and her receipt were. The sales rep did not give her any rebate slips and only a credit card receiptnot an itemized receipt.

I immediately called METRO PCS. Their customer service agent apologized and told me that the store should have charged my wife $25 for each of the 2 phones activated not $40 plus tax. I went to the store and the sales rep told me that the manager was at their other location on 5th Ave Brooklyn. I drove to the other store and saw the phones my wife purchased on display with the advertised price not the price that I paid. I told him that I want a refund and he told me that there store does not give refunds. He told me to leave his store and threatened to call the cops on me.

I called customer service again and they apologized again. The agent told me that they would do an investigation and they would contact me within 48 hours. Obviously, they never contacted me and I called customer service again. I was shocked when the agent apologized again and was this time told to go to their corporate location at 535 Fulton St., Brooklyn. I spoke to the manager who said that I could not return the phones there because I did not purchase the phones there. He told me that they were going to conduct a dealer questionnaire and determine if I was indeed a victim of fraud.

It is now the end of day 7 and a lovely thing called "The Metro Pledge" has expired. This supposed promise allows any dissatisfied customer to return their phones within 7 days and under 60 minutes airtime to return their phone. Needless to say I never used the phones hoping and praying that METRO PCS would keep their promise. All they did in my opinion was stall, stall and stall some more. The manager at the corporate store told me that I should go back to 928 4th Avenue branch and ask for a district manager's phone number. I asked him if he had access to the number and he said no.

I then called METRO PCS and was of course apologized to again. They have wonderful customer service reps. I asked if they have the contact information for the District Manager for the Brooklyn, NY stores and to my surprise they did not. To make matters even worse, two of the phones purchased do not even receive incoming phone calls. I know this because I turned on the phones to try them for the very first time. I called customer service again and was offered a most sincere apology. I told the representative this story again and that my phones don't work. He politely hung up on me.

The consequences are many on my part. My wife hates me and thinks I'm OCD when it comes to dealing with this situation. But alas, I will not rest! Not now, not never. I will be hiring an attorney and don't care to spend any amount of money as long as that crook from 929 4th Ave is out of business. Beware, because on my Club Card that I received for being such a valuable customer, there are other store locations listed.

This company is horrible! I bought 3 phones from this company. Phones and activation cost $292.00. I asked the CSR if the phones were any good and she said, "Oh yes!" The phones had terrible reception and the touch pad worked 20% of the time. The covers bought at $10 each had the colors rubbing off in a week. I assumed responsibility as I did not research the phones before I bought them. A month later, I purchased 3 more Android phones and covers. This time the cost was over $500.00. The phones are okay. The covers do not fit properly and the tabs ripped off the second day. These phones had rebates with them. I submitted rebates immediately in Nov. I am now being told they will not be mailed out until January 2012! Stay away from this company. They do not care about the consumer!

For the second month in a row, I am stressed because I am trying to pay my cell phone bill on the computer so I am not charged three dollars to pay my bill. The computer program has a problem. I am trying to reach them by phone but I am getting a busy signal or getting disconnected. I have previously complained to the FCC but they said they could not research my last complaint. My service is about to be cut off at midnight and I am at my wits end.

There has to be an easier way to pay my bill. I am on disability and can not afford to pay three dollars a month when the service is horrible. I will not be able to call my 17-year old daughter who is in Connecticut. I have no access to an alternative phone.

I bought a new LG Optumis from Metro PCS. I paid $117.00 plus the 55.00 for service. Less than a week after, my phone stopped working. See, when I started service, I had insurance on my phone. I always do that but after I brought my phone back, they took the insurance off and now my second phone (replacement) stopped working for software issues. They won't replace it. They're telling me I have to spend full price on another crappy phone.

I want some people to join me to sue Metro PCS. I'm not playing. The BBB says its illegal to sell faulty electronics specially if your paying top dollar. I'm disabled. I don't have a job and I can't pay full price again. I wanna sue, let's join together and sue Metro PCS and put them out of work! Now since I don't have a phone, you wanna get a hold of me e-mail me at blueyedboy20@gmail.com. I'll be glad for anyone to stand up for the way they screw us!

I just got home from the Winder GA store to purchase 4 phones for Christmas gifts for my children. There was a long line and of course only 1 person there. It was fine though I waited with my 8 and 10 year olds. When it was finally my turn I asked to purchase the 4 phones and set up service. He told me he would not help me unless I got out of line and let him process all of the people there just to pay their monthly bill. I explained to him that I too have been waiting in line a long time and don't really have the time to service the 12-15 people standing behind me. He refused to sell me the phones unless Ii got out of line and waited. I told my children let's go. I told the guy that I assume he's not interested in selling me my children's Christmas gifts and this guy actually replied "Guess not!" I actually cried a little on the way home!

I purchased a new LG Esteem today for $374! I specifically asked if the phone was new, the customer service agent assured me it was new and it just came out of the "brown box" which I did not see! I didn't get to fool around with my new phone until I got home from work. My 12-year old son was bugging me to play with it and what did he discover? Home porn videos! Yes folks, hardcore, disgusting, vile pornography! I would love to track down the previous owners so they, too, can file a lawsuit against Metro PCS. I am going back where I bought and will demand all my money back and keep the phone. I am completely disgusted at this point. If I do not get the results I deserve, I will contact every media outlet in the Central Florida area!

This company has a business plan than only a criminal could conceive. I spent over $300 on a Blackberry. It never worked right. They refused to take it back to manufacturer, making all kinds of excuses, finally ending with water damage excuse which it never had. They will raise your bill without telling you. They are so sneaky. They charge $3 more if you come in person to pay, so most opt for auto pay from checking or CC. They do that and are suppose to notify you when they bill your cc. The sneaky thing they do is jack your bill up and not notify you. You don't get any paper notice and if the charge is over 30 days old, they refuse to refund your money even when they admit they charged you too much. They are pure criminals and should be stopped. I can't believe in America, we allow such businesses to operate.

I had an accident with my phone. Let's just say a glass of water was knocked over. So that the screen wouldn't display anything, it was just blank, it's on but can't see anything. That part was understandable. I have insurance on it so I called, they sent me out a replacement phone, it was here on the day they said it would be. That's the only good thing that has gone right since I got this new one in the mail.

A day or two before my new phone arrived, I went to check on the one that has the water damage, just to see if it would come on & if the screen would show up for me & what do you know, it works again. So I went to a MetroPCS's store to see about getting the one I still have back, activated. I was told and I quote, "No, you're just better off waiting for the new one to come in the mail, because this one will probably come on, but it will power down, drop calls, freeze/run slow. So I sad, "Okay, yeah. You're probably right about that". So I went on ahead and waited for the new one to come in the mail.

Finally, it came. Yay! But a couple of days went by and this new phone is doing the exact thing they said the old phone with water damage would do-- powering down, dropping calls, freezing/running slow as **. But why, I thought, this was supposed to be a new phone. So I took it. I was sent out a phone, someone else sent back in. Because that is what they have you do when you file for an insurance claim, have you send your old phone back, I'm guessing to check it & if it's not in bad shape, clean it up and wait for the next customer to send it to. I have tried calling that *611 & I barely understood what the ** is being said to me 1/2 of the time. The other , they don't understand me. A lose-lose.

None of MetroPCS's take on this matter makes sense because I swear, it makes none at this point in time. I've had this new phone for about 2 months now. I've called to complain but got nowhere. All I want is a phone that works properly. Is that asking too much, I mean I pay for it every month, why can't I enjoy it every month? I'm feeling like my choice in cell phone carriers/providers has been a mistake & Metro doesn't care if I'm a customer of theirs or not. Step your game up Metro people. This is crazy, truly crazy.

I was out of town for almost a month in October and my Metro phone bill wasn't paid, turned it back on 3 days before the next due date only to be told I would still be billed again and my service interrupted if I didn't pay after the next 3 days. Now I've had this number with them since June 2004, and can't remember if I've ever been this late before, naturally I thought if I talked to someone I had a good chance of getting the month waived, but was shocked to find that this was not the case.

I was promptly put in my place by cocksure Metro associates, informing me that they being a prepaid company mean that even if their service is suspended and cannot be used by the subscriber, for nonpayment, we are still billed for the service. It's in your terms & conditions Norman didn't you see that back in 2004? How odd I thought, how can this be? Is a company that proudly boasts no contracts using their "terms and conditions" sent to you in their welcome package "after" initiating service with them using the "terms" as their contract? How many millions of Metro subscribers are late every month and how many millions have Metro PCS made for free? What a sweet deal for them in these days of Occupy movements and banks finding creative ways of restarting the recessions. Must we the public always remain helpless at the mercy of these companies and their fine print?

Then some members of the GOP still have the nerve to ask why so many wrongfully vilify the rich. Standing behind loopholes and semantics, laughing as they suck the lifeblood of the poor, amazing but true, "wrong" will always be "wrong" no matter what terms worse given after the fact, say. But I am no lawyer Consumer affairs. Just a poor simple man trying to survive these hard times one of many, thanking you for your time God bless.

Metro PCS undoubtedly has the absolute worst service I have ever experienced! I use a Samsung Galaxy Indulge with Android 2.2. I have been unable to get them to update the OS so I can use Wi-Fi more than a couple of hours. Their 4G network is buggy and is always dropping out and is slow at the best of times. I am so glad I did not opt for saving money on the phone and signing a contract. As soon as possible, I'm leaving them even if other providers charge more because this service is almost useless.

Service is terrible. Phone loses signal randomly sometimes and many friends have complained about sending texts and not hearing back (I would never receive those texts) or my texts not going through. I purchased an LG Esteem for $349 and mailed everything in for a rebate. Now it's saying my rebate is invalid because I did not submit the UPC (I did, and kept copies). Can't call them because they want you to chat with them online about the rebate, every time I go on it says chat is unavailable. I resubmitted the copy of UPC, still no response. Worst customer service, takes at least 20 minutes to go through. I don't understand how they're still in service. Seem like a total scam. A workaround the texting (losing texts) is to get Google Voice and get all texts there, although a bit delayed because they're sent via internet, however, you can't mass text using it.

My Boyfriend went in to pay our bill it's due on the 18th of each month. our bill is $111 a month for 2 phones. I'm suppose to have unlimited everything. Now I have no internet, Facebook, etc. My boyfriend gave the person behind counter $114 due to there is a $3 fee to pay in store. Now my bill is like $73. The store clerk didn't give him a receipt stated he needed it to do a transaction. I received a text, "Thanks for your payment of $73." Where is the other $40? I'm very displeased with this matter. I would like a call as soon as possible.

I paid my bill 4 days early via website. Payment cleared my bank one day later. One day after bill was due, phones were shut off. I called, provided payment confirmation number, and was told payment was credited to wrong account. They turned phones back on and said it would take 72 hrs to process correction. Less than 24 hrs later, phones were turned off again. I tried to get through via phone. They would not allow me to speak to rep until I paid the bill. I went to local Metro PCS store. The employee was able to contact someone via phone and phones were turned back but bank statement and confirmation email had to be faxed. The store only had local fax capability and this was an out of state number. So I have to fax it myself.

I thought the commercial said only $40 a month, no taxes! Well that's ***! Every month, I get a text stating what I owe and it's never just $40!

I tried to connect to my weekly mandatory corporate conference call as usual. The recording said I needed a calling card. It never happened in the past. I called Metro and they stated they recently stopped allowing conference calls. Needless to say, I missed that important call. I was livid! I suppose Metro does not welcome clients who conduct business on conference calls. That's a moronic business decision on their part. Goodbye Metro.

Metro's website sucks! I knew there would be a $3 fee to pay in person or by phone, so that leaves the website which I thought would actually function. It doesn't. After wrestling with entering my email, checking my phone for the PIN, having it say it is invalid, trying again, etc. for over an hour, I finally got signed up. It was by skipping the part about adding your personal PIN, which isn't the same as the one they text you! I was able to enter it later; in case you're wondering, it is your birthday in MMDD format. They don't tell you this at the store.

I didn't go back to the site until my bill came due. The due date was a Sunday and I actually forgot about it, so I went there on Monday to pay it. However, it said $0 due and showed the amount due for the following month. I was afraid if I paid it that way I would be prepaying the following month and not the current one. So, I poked around on the site, which frequently brought me to a blank white page. I had to click around in history and use back/resend information often just to get something to display. Then I found, in payment history no less, my bill for the current month.

I hit the pay my bill button there and it said payment was declined but didn't give a reason. I thought I would check to see if I entered the card # wrong (I was angry typing by this point so it's not out of the realm of possibility) but it didn't give me the option to review. I ended up going into the store and I had to pay $3 for the "convenience" of not being subjected to their awful website. How exactly are we supposed to avoid the fee? Is it through snail mail?

This is the worst phone. I bought 3 smart phones in 5 weeks and all same piece of ** China ** stuff, the same problem with all three. The sales person even said that they didn't sell the phone anymore because they were junk. They said that I had to buy a new phone or pay $10.00 again for the same phone but keep the same battery that only stays charged for 30 mins or buy a new ** battery. What a bunch of **.

I was sold a phone that does not work. I paid like $400 for this phone, which battery doesn't last not even half a day. Is there any way I can get another phone? Really, this is the worst phone ever. Worst of all, they knew this and they told me that was the best phone. Please let me know what I can do. This is not fair, it is very expensive and it's like I don't have a phone.

My signal is always weak, every time I want to go to internet, it always stop and never let me check my mail. But every time I have to pay the bill, I have to do it, otherwise, they'll cut my signal. I can't get the information from my job or information I need.

On Nov. 6th, my fiance paid our bill at the kiosk. He didn't get a receipt this time either. We received a text saying "thanking for paying your bill". Today, Nov. 8th, our phone stopped working. We are able to get text messages, but that was it. My fiance went down to two different Metro stores before work and they told him that someone came in with the receipt and confirmation number saying they paid for the wrong numbers and had our paid account funds transferred to their phone. I had my fiance take me and our baby down to the headquarters to speak with them. They said there was nothing they could do and to continue our service, we had to pay the entire bill. We don't have that kind of money, we share one phone. I told them to take down my email and to investigate this. Check your cameras, do something!

Attention my metro has not sent to my phone time change, repair this as soon as possible.

I bought 2 phones with $494.00 out the door. A Samsung 4g LTE and Huawei. I spent $65 plus $50 and 10$ for rhapsody on the Huawei phone. It sucks. I can't get rhapsody to work on either phone. The 4g phone won't download on the internet 2/3 of the time. I can use the Huawei phone and get there faster.

I have called several times to address the problems but to no avail. Rhapsody didn't work even when calling. The 4g unit was in no way worth it! I should have stuck to our old phone Huawei PRL 3018. It worked way better than either one of these. As far as I am concerned MetroPCS stinks and can have their ** back. Boost looks better every day!

They have reset the phones and they still won't work right. I quit going online just to sit for 2 hours and get nothing done!

Metro PCS's Sunny ** overcharged me with an LG Optimus in July 2011. I paid a total of $250 for it when it should have been $99. Be wary of that big time crook, Sunny. He is a big time liar and crook! He promised that the rebate will arrive in 2 weeks time from date of phone purchase. But it never did up to this writing. Watch out for his modus operandi of seemingly making it easy for you by filling up needed forms on your behalf for claiming the rebates. He never issued me any rebate even after months and months of me going back and forth to his store. He instead directed me to go to MPCS Jamaica, New York. But when I did go, they in turn told me to go back to him (Sunny) to claim it as a store credit, which he never did. Metro PCS corporate should look into issues like this of their authorized distributor who gets away with hard earned money of poor customers (like me!).

I bought a by-the-minute phone service last month and a $30 card. I've been to four Wal-Marts looking for the calling cards (via public transportation) to no avail. They are always "out of stock." Yesterday, I spent three painstaking hours trying to resolve the issue, attempting to find answers on what to do; nothing. No one at Wal-Mart can offer you sound information. No one at Metro can offer sound information. Basically, you're screwed.

So, what? Now I'm stuck with a phone I can't even use, unless I have the $40 a month plan? Pure frustrating bollocks. I wish I would have done some thorough research before buying the phone. It seems this is a common problem (and complaint) amongst consumers. It's unclear why the sole "peddler" of these cards is constantly out of stock.

This company is the worst company ever! I'm on my fourth phone in a matter of a year with MetroPCS and there have been replacements as well as four different kinds of phones. Still, the same problem occurs. I have spent so much money with this company. It's ridiculous.

My latest phone is the Samsung Galaxy. It worked for no more than a couple of months and it's already malfunctioning. In regards to this problem, I even had to get a new battery two weeks after because my phone would die in less than two hours. Now, my phone always shuts off for no reason at all. I've been late to school because my alarm stopped working out of no where. It barely has serviceno matter where I am, people never hear me clearly. I tried making an emergency call because I heard someone in my yard and I was home alone with my children and it has no service and kept shutting off.

I was so devastated that I feel like this is all a scam. Your phone works fine for a month or so and then it's done no matter what phone it is. I've been to the store and they never have an explanation. They always say that I could send it and get a new one or buy another. It's just getting old and frustrating. I'm not the only person with this matter. Therefore, I will keep making complaints against this company and call the media and all if I must because this is getting out of hand. Thank you for your time.

I went into store #1006 to take advantage of 4 phones for a hundred dollars. After finding out that I could not because I already had 2 smartphones, the representative refunded my money only to not remove charges from my phone in her computer later that day. All of my phones were disconnected due to her negligence causing me to miss important business calls. After speaking with someone at MetroPCS and getting it corrected, the attitude was "okay, your phones are on now". I want MetroPCS to do more than that and correct their error.

I have been at this complaint with the company since a month after I got the service. I keep dropping calls in my home area, almost all of them! I was sent to the main store to switch to another phone and it didn't help.

I have filed complaints with too many people already and now I'm dealing with the corporate store Manager. Guess what, another week later and no one has gotten back to me, not once on any of my issues. I am paying for a service I can't use and no one at Metro PCS seems to care.

I started with Metro PCS 5 months ago. My phone stopped charging on either of my chargers in October. I went online to check warranty info. It said to bring phone into a dealer for exchange. I went to store where I was told to bring my phone. I was told that my phone is still under warranty and that I have to bring it to a "corporate office" for an exchange. I drove to the corporate office and explained that I was sent to exchange my phone.

The girl looked at my phone (which does not have a scratch on it, looks brand new). She opened the charging port and said that a part was broken inside the phone. She said that I needed to buy a new phone. She asked for no warranty info, no phone number. I started to explain that the phone was still under warranty. But she cut me off with, "Sir you need to buy a new phone." When I tried to give her any info, she cut me off saying "Sir, you need to buy a new phone." I have never, as a customer, had to deal with such an arrogant person. The store is on Cottman Ave. in Philadelphia, PA. They refused to handle my complaint besides saying "you need to buy a new phone".

I bought two Metro PCS phones, the LG Otimus, in Febuary 2011. One stopped working completely, and the other gives a lot of trouble--it seems like it's about to stop working, as well. I have been a customer with Metro PCS for as long as I can remember. Over the years, I have bought numerous phones; I was trying to find a phone that works properly. I have bought Metro PCS, Motorola, Huawei, just to name a few. I always have problems with these phones. Metro phones are not cheap, and they give you a runaround when you try to get help from them. I had sent a complaint to their corporate office before--no one ever replied to my letter.

I just bought two new phones that either don't work or gives a lot of problems. My phone is the LG Optimus, and Metro does nothing about the problems. I am hoping for a class action lawsuit against Metro so that they will provide better service and better phones for their loyal customers. I'm just really tired about no one doing a thing to help the consumers here. How many more complaints about Metro PCS do you have to see before anyone will do anything? There are complaints on Facebook, as well as here. Does anyone monitor this site at all? The are numerous complaints all over the United States.

I purchased an Android smartphone from Metro PCS. For about 6 months now, I have been dealing with an assortment of issues that no matter how many times I call or go into a store, they never get resolved. These issues consist of dropped calls, not being able to make or receive calls, not being able to use my applications, not being able to receive or send texts, and not unable to get on the internet.

After speaking to a smartphone specialist, I was told that anyone with a 3G service will continue to have this issue due to the fact that Metro has done away with their 3G service, pushing customers to a 4G service. I was also told that the reason for this was because it would have been too costly to upgrade their towers with both 3G and 4G service, so they only did 4G towers which are available in limited areas. I was also told that all 3G phones were demoted down to regular non-smart cell phone service, however, the problem arose that since smartphone search for access, they were searching for 3G service an latch onto towers belonging to companies like Verizon, ATT, etc., and we are not authorized to use those companies, which result in dropped calls, no internet, etc. We need to bond together and bring this to light because Metro is charging us for a service we are not getting.

Unless I am responding to a text that's incoming, it's almost impossible to send out a text message on my phone. I don't believe it is the phone itself as much as the service that is the problem.

The appropriate phrase is, "You get what you pay for." That should be their new advertising motto as a shining example of "truth in advertising".

I've been a long time Metro PCS "BTM - By the Minute" customer. There is a prepaid card service offered by Metro PCS "EXCLUSIVELY" through Wal-Mart. They offer 2 monthly BTM plans; one is a $20 card for 500 minutes of talk and unlimited text and the other a $30 card for 1000 minutes and unlimited texts, both incredible plans for the casual cell user. My problem is that these cards have become increasingly "Out of Stock" at Wal-Mart's over the past few months.

This last month, I traveled to 5 different Wal-Marts only to find the all out of stock of these cards. I called Metro PCS to pay directly over the phone and was told that my BTM plan could only be replenished by a BTM card purchased at Wal-Mart. I then went to the Metro PCS Corp. Store in Pomona and was told that they do not sell these cards and do not replenish these plans at the store or corporate level. As I only had 20 minutes of talk time left, I asked what my options were. They said the only thing that they could do for me was to switch me to a monthly plan at $40 per month (double my BTM plan!).

I'm stunned that such a huge corp. does not have the ability to resolve such a matter for its loyal customers, especially when they have limited the consumers only to the option of waiting for Wal-Mart to be back in stock of the cards and then blaming Wal-Mart for this issue. Sounds like Metro PCS has no desire to be in the "By the Minute" business and is no strong arming their customers into more expensive plans.

I payed my bill on Sept. 19, which had not had service since Sept. 7, the phones (3) were turned back on at this point. Oct 6, my phones were shut off, I was not aloud to speak to an agent, so I went to the store, they said that my original due date is what they go by. So, I was charged for 11 dys service in Sept that I did not have service. Charging for services not rendered is illegal. They told me I have to ask for a new due date but this is not in the contract I signed. Metro is a bad choice and should be sued for services not rendered.

I purchased two new phones from Metro PCS on Saturday 08/01/11. The sales representative, Star **, was very kind and helpful. Upon activation, Ms. ** informed me that my service will be completed within two hours. The phone started working right away. I was able to make calls and text message but was unable to receive any of the two. She assured me that this usually happens and that it should fully work in two hours. I left the store and returned in two and a half. The phone had the same issue. I expressed my concerns about the service and she told me that I should come back Monday to see Jessica, the store manager. I did as she said. On Monday, I expressed my frustration with the phone and she told me that they were updating the system and that was why I was unable to receive full service.

As the week went by, I found myself going back twice again and calling the store with complaints on the service. No one wanted to help me. When I asked for a refund, Ms. ** stated that it wasn't possible due to the fact I used one hour talk time. I pointed out to her that I returned to the store right away the same day with the phone but she simply sent me away by ensuring me that the phone will eventually work that night.

On Saturday, I went back to the store and no one wanted to help me. When I asked to speak to the branch manager, I was told that they were unable to give me that information. I am completely aware that I have used time on the phone. I am not asking a total refund. I only would like a refund on the phone I purchased (LG Esteem).

I have had Metro PCS for about 6 months. Everything has been okay, until about a month ago, I purchased a Smartphone (Samsung Admire). Last week, my phone wasn't connecting to the internet; it kept saying "Unavailable" so I thought if I turned my phone off and on again the internet might start working. So I turned my phone off and now it won't turn on anymore. It doesn't light up, vibrate, nothing. It won't even charge.

Finally, after removing the battery and trying to turn the phone on several times with no success, I go to my local Metro PCS store. The lady tells me that I need to take it to the warranty center, so they can give me a replacement. I drive down to the warranty center and the lady there tells me that I need to go to the corporate store (seriously?). So I drive to the corporate store and they tell me it will be an hour to wait. After waiting an hour, the lady tells me that the only thing they can do is order me a new phone and it will take a week to get here. That's unacceptable.

They don't have any phones for exchanges in that store or the other 2 corporate stores near my area. Why can't I just get a new phone? Mine is a month old and they acknowledged that it's a manufacturing issue and not my fault. I had no other options but to order the replacement (which is probably a refurbished phone which means it will probably mess up AGAIN) and wait the week. So now, I ask the lady if I can use my old crappy phone in the meantime so I can at least not be without a phone for a week and she says yes that I just need to dial ** from the phone to activate it, but once I come back to pick up my new phone I will have to pay $10 to reactivate it. What? Why do I need to pay to reactivate my replacement phone, when this whole issue is not even my fault? So my two options are to either have no phone for a week or use my old phone and pay $10 to reactivate the not even new one. I have a child, so obviously I need a phone. $10 is not much but come one, is this how you treat customers? They have horrible customer service.

Since a few years, I used to be a Metro PCS customer. My monthly fee was $171.00. Just weeks ago, I bought from the Metro PCS store at Chiquita Blvd., Cape Coral, a Blackberry and connected the Blackberry service. Thursday, Sept. 29, 2011, I paid online the monthly fee of $171.00 for October. Saturday, Oct. 1, 2011, the Blackberry did not work anymore. The display was malfunctioning, as I learned from Blackberry, it's a very common problem of this Blackberry series.

Sunday morning, I went to the corporate store at Fort Myers and asked for the warranty. The warranty was denied due to a small scratch on the display. The display was neither broken nor otherwise damaged. The store manager did not even show up to explain the situation, just the young man named Steven, who apologized and reconfirmed that the store manager denied the warranty and he would have decided different. I faxed a letter to the headquarters asking for the reimbursement of my prepaid fee for October 2011. So far, no answer at all!

I went to store to see if my extra pop-up messages could be removed from phone. It drains the battery and I never open them. They said they can't. I called Metro and the operator gave me steps to remove. I followed the steps but the final step, my extras wasn't listed so I couldn't check delete. I called again and the operator said you cannot delete it. Now, Metro's leaving messages in my voicemail! Also, I was calling about a double billing on my auto-pay (2 different confirmation numbers) and they said they would delete one. I asked if there was an email address to complain or a manager and he said no.

I am angry. I always pay my MetroPCS bill on time but for no reason, they made a refund and they are now asking for payment. Does anyone have any idea what this could possibly be about? I checked with my bank and their statement showed that I have monthly auto payment, and that the bank paid. Now, two weeks later, MetroPCS refunded the money. Both payment and refund showed on my statement in the same month, within weeks of each other. This is unbelievable. Suddenly, I cannot make calls and I am stranded. Can anyone help me? I cannot even dial 611 and I am hesitant to call 911.

I went to MetroPCS on Metropolitan Pkwy in Atlanta, GA 30315 in the Kroger Plaza. Everything seem to be pretty nice. At first, I was greeted by a really nice guy at the door who writes my name down and tells me to have a seat and someone would call me to a register soon. Now, I have been with MetroPCS for eight years so I expected to be treated like a VIP customer.

Well, this short, heavy set, black guy walks and ask the greeter what the problem was, instead of asking me, the customer. He took a deep breath and said "come on" in a nasty tone. I started to say, "Excuse me?" But I gave him the benefit of the doubt and thought, maybe he had a rough day. I followed him to the register and told him that I couldn't hear my smart phone when it rings. He tells me that maybe I have too many text messages. I was like, what does that have to do with my phone not ringing? So I said, "No, I don't. There are only five messages." I explained to him that I have a one year warranty on the smart phone and I also said that I had been a customer for eight years so they should take care of me.

He asked me, "Why, was there a dust behind the screen?" I replied, "I don't know. You tell me. Samsung designed the phone, not me." I also told him that it was not damaged, none whatsoever. It was in perfect condition other than the fact that it won't ring. He said that he'll be back. When he walked back, he said, I would order you another phone but I can't do so because your warranty has been voided. There's a dust behind the screen."

So, by this time, I am already pissed. I said, "The phone is not damaged, the screen is not broken, and there's no water damage so you have to honor my warranty." He said, "No!" Then, I said, "But I have been phoning with you guys for eight years and this is how you treat me?" He said, "Yeah, sorry." I said, "The warranty doesn't say anything about dust. Please go get your manager."

I purchased a phone from Metro and after using it for less than a month, the screen went blank. When I took it back to Metro, they ordered a new one and said I had to wait five days. I returned five days later only to find out that they would not swap the phone. They stated that there was residue on the phone.

Worst customer service!

I bought a phone and upgraded my plan on 9/3. I paid everything in full. On 9/28, my phone was shut off without any notification claiming that I owe them an additional $13.34. I called and was told that my phone cannot be turned on until I pay this new charge!

MetroPCS is not providing 4G service, yet they are charging for this service. My phones spend (almost) all day with the "waiting for data connection" message lit, even when I have 4-5 bars of power. MetroPCS is ripping us all off that's why we need a class action lawsuit.

I have bought five phones from Metro since I have been a Metro customer and I go through all kind of changes when I try to get service for my phone.

Recently I had the most rude encounter with a corporate store manager who did not care about his customer service at all. I went in the corporate office at 9770 Atlantic Blvd in Jacksonville, Fl 32225 and was treated horribly and did not receive an apology or concern. I waited an hour in the store with only one person ahead of me and two customer service representatives. After still waiting in line to be called because both reps were busy, the manager finally walks out from the back and he apparently called my number but he couldn't have because I never heard him call my number, walks pass me and sits at a register and helps a group of thuggish-looking men who had only been waiting in the store for five minutes without even attempting to make sure he was helping who needed to be helped first.

One of the customer service reps said, "Your number is on the screen," and I said thank you, I didn't see that. But the manager was already helping the customers who had walked in five minutes ago. I explained to the manager that I was next and he acted as if he didn't care at all. He ignored me and said, "Oh well, I'll help you next after I help them."

I was furious because that was careless and wrong to treat someone like that. I asked for a corporate number in which he did provide and he did not want to give me his name, but he did go ahead and tell me his first name which was Marlon at Regency mall corporate store in Jacksonville, Fl.

Is it too much to ask for proper customer service? I am definitely ready to file a lawsuit against this company.

It's next to impossible to contact Metro PCS by phone, so I'm making this complaint. I have been a customer with your company since 2009. For the last two months, I have had dropped calls. And when I have calls and texts for overseas, which I pay extra for, I cannot send texts and my calls drop also. I have spent the last 5 days trying to make contact with you. So, there should be a full record of my calls as I have recorded them. Also, they were the most unhelpful people.

I have had a phone with Metro PCS for two years, along with my sister. The night before payment was due, my phone was cut off. I went to make my payment the following morning and was told that the phone has been off for over two months. The man said I must be giving the wrong number. I didn't have the phone with me so I left. I went back the following business day with the phone. I tried to explained that my sister was the primary number and she just took her phone off the account, that I have had this phone number and I have been using it. The man at the store refused to even hear me or try to help. I asked if there is a corporate number I could call to try to help me. His response was "No, we are not AT&T and we don't have contracts". I said this is ridiculous as I walked out. I did not yell or cuss this man.

I purchased a Samsung Admirer from the Waterbury CT Branch at the Brass Mall. The phone didn't work on the GPS, so I returned the phone because the sale representative told me it's a possible glitch in the device. I then asked being that the phone did not work and this was an initial service, if there was any other phone I could get in its exchange. I was told yes and I chose the BlackBerry. I was told it wouldn't be an upgrade because the previous phone didn't work. I would just have to pay a difference in the phone price and service, but not an upgrade fee because it wasn't an upgrade. I was told if any problem, bring the phone back in the original box with all accessories and less than 1 hour of talk time, for a full refund.

I went home to Hartford CT. The phone would shut off while trying to answer calls and reboot itself. I then drove for the 3rd time back to Waterbury,CT and the sale rep checked the phone and told me the phone wasn't programmed correctly. So since she claimed the phone needed that I let her do her thing, I took the phone home and the phone wouldn't play any media and kept coming up with an error response. So being fed up with the service, I called the MetroPCS store in Waterbury, CT and I said I was in your store with a problem with my phone and I would like to return my phone; can I return it in Hartford, CT because I hate running 45 minutes back and forth? I was told, sure you can do that. I got to the Hartford CT MetroPCS on 1200 Park St. just to be told that if they take my phone, it interferes with their inventory and they can't do that because someone did and got in trouble. So I should go back to the store where I purchased it. I got to the Waterbury store and I was given the runaround. Finally, a gentleman saw that I was frustrated at this point and offered to assist.

My phone keeps dropping calls and I received nothing but poor service from the reps. I explained to the rep that the phone calls keep getting dropped all the time but the rep stated that it is due to the limited towers that they use.

I went in to get replacement phone. Mine was broken. The crystal was not working. I asked for the Samsung Freeform III. Nathaly asked for my phone number. She started the paperwork. She told me I would get a free gel case. I picked my color - blue. Then, she told me it would be 2 transactions, one for $38 and another at $45. I told her okay even though she didn't explain. Then, she asked what new number I wanted. I explained to her again I did not want a new number, just a new phone. She then went in the back to talk to a supervisor. She came out and said that all the paper would have to be redone. Now, the new was changed at $38 and $63. When I left the store, I noticed on my receipts that she charged me for the free gel case. I was so upset with the situation. I left. It was unfair and bad service.

Since Wednesday, September 21, my Metro PCS service has been interrupted. I cannot send/receive any calls. I must have called customer service for at least 9 times and each call was an average of about half hour long.

I was told to go to Metro PCS corporate store to receive a replacement phone. But store sales lead, Roland **, was very rude and treated me like dirt.

However, I called Metro PCS customer service to report an issue and they would not toss me back to a supervisor and then back to customer service.

Worst customer service on the planet.

I bought three Android phones from Metro 2 months ago. Two of them are LG Optimus, one for me and one for my wife. These two phones have been nothing but headaches, shutting off on their own in the middle of a conversation, or just rebooting themselves. We have gotten replacement phones, which we were told would work because they were updated. Guess what? We got the same issues. So, we went to Metro PCS where we bought the phones only to hear that the only thing they can do is change phones yet again! We called the headquarters in Jacksonville, Florida. We got the same response. We are stuck with phones that don't work and Metro PCS will do nothing about it. I don't want these phones. And I think they should be replaced by different ones. I cannot believe how many people have made complaint about these phones, and Metro PCS or LG has done nothing!

My Metro PCS phone has all of a sudden stopped working, as soon as I get home in Hollywood. This has never happened before so for the last two evenings, when I get home, I am unable to text, receive calls or make outgoing calls. What if I had to dial 911?! My phone will then start to work as soon as I am out of Hollywood. Additionally, my phone has shut off two mornings in a row at 3:35am and 4:45am because of low battery?! Not! My phone is fully charged! So, I went to the Metro PCS store and was told that it is a network issue and a trouble ticket has been submitted.

My neighbor was having the same problem with not receiving calls, unable to text, unable to make outbound calls. She went to Metro PCS and they gave her a new phone. I'm not asking for a new phone but they should tell me how my neighbor was having the same problem, gets a new phone and the service is working in Hollywood. I'm right next to her and my service all of a sudden doesn't work in my home? Unacceptable!

I bought a new phone this year. But after three or four months, I got a problem with the screen. I went to the MetroPCS store and they told me to come back after 3 days. When I was there, they gave me another phone but it was used (not new).

I would like to download pictures from my phone to my computer. I don't want to change the account, all I need is drivers.

Every time I call your people, I get the feeling you don't want to help! Verison is always ready to help in any way they can. You can't even contact your own tech support! (Or transfer me.)

I will not recommend you to anyone. If I could afford it, I would change back to Verison!

My new phone is not ringing. I went to Metro store on Tennessee street in McKinney. I drove twenty miles with my baby and the store hours are ten to eight. I got there at 10:45 and still, it was not open. Four cars were waiting. What is the deal?

MetroPCS is awful and should be sued! My daughter and I are on the same plan with MetroPCS. I pay ($115.00) for full services (long distance, 411, text messaging, email, Internet, etc). We have filed numerous service repair requests going on seven months now. The people always put us off at 611 that answer our calls for help (overseas customer service). They give us different stories and disconnect us when we ask for help. I have called their SOS Technical Department 26 times and they keep promising that it will be fixed. Then, they throw away the work order claiming that they didn't hear any more complaints--that is always their excuse.

When I asked what they did to fix the problem (continuous lost calls every day, broken conversations, people can't hear us, reception is terrible, continuous lost signal from Gilroy all the way down to San Francisco), they keep saying that they are extending their coverage, but that my phone (Blackberry) should receive calls at all the locations I call from because that was what their coverage advertisement states.

Sometimes, my phone goes into this state where a recording states that I will have to pay for 411. The problems are numerous, and they do nothing to fix the problems. One manager at their 611 SOS Technical Department was incredibly rude and said that they aren't getting paid enough to deal with all the problems. I was shocked. I am trying to call my daughter right now to ask her to pick me up at work and the recording comes up saying, I have to pay to place my call. I tried again and a fast busy signal keeps coming up.

People say they keep calling me, but I don't receive their calls. They say that sometimes, my phone goes straight into busy tone. Even more alarming and crazy is that my phone is randomly calling 911 without touching my phone. I reported this, and the manager at 611 MetroPCS said that they will look into it, which they never did. I will be sending a complaint to the BBB as well. As soon as my daughter gets her first paycheck as a nurse, she will be paying for her own cell phone and she is dumping MetroPCS. I plan on doing the same--Metro PCS is horrible.

I think it's fake about giving things away. I've been a Metro customer for 2 years and no one I know ever won anything. I don't believe you give things away. I've never seen or heard anyone from this area.

On August 10, 2011, I purchased a reduced price LG Optimus ($65), as a purple tag sale (damaged box and 74 available phones listed), using Metro PCS's referred Bill Float payment plan, from Metro online. Here it is September 14, 2011, the phone still hasn't shipped.

For 5 times, I contacted the online chat (I copied every text chat). I also sent a help email, as requested by the online chat rep, and sent it 4 times (including the copied chats). I was even referred to a local corporate store, in Kissimmee, FL; but there is still no shipping.

And now, Bill Float has canceled the payments because of it. I have never even received a response to my many email help requests. This is the same run around, as the Capitol One commercial with the Russian guy named "Peggy," except that, with Metro the person is called "Jessica".

I have been a loyal and paying customer, for over a year. Why is MetroPCS advertising a phone they won't sell? Sounds like the illegal "Bait & Switch" tactic to get me to buy the same phone at a higher price or a different higher priced phone. MetroPCS won't even offer a coupon code to offset the difference in a regular sale and the purple tag sale price, now that they have the Optimus online again(online purchase was out of the phones, until 2 weeks ago).

Well, when my wife first bought me the Optimus, it was $300 with a $50 mail-in rebate. I never got my mail-in rebate, I had insurance and could not get any help fixing my phone (my back arrow button doesn't work and my slide to unlock doesn't even pop up). My wife bought my phone back in February last year and I still have yet to get my rebate. My phone was in her name, but now it's in mine since last month and they told me they can't even keep my insurance going. Not that it matters because they haven't helped me anyway.

My wife's name, at that time, was Jennifer **. In case you need it, please, I would appreciate some help with this. I would like to keep Metro PCS as my company, but my phone doesn't work as it should and I paid $300 for a phone that you are now selling for $100. Please, at least let me get my phone replaced or fixed.

On Sunday 9/11/11, I bought a ten dollar hands free type of ear plug, for my phone, but it did not work. I thought I would return it in its box very neatly, almost as it were never opened. I came in on Tuesday 9/13/2011 to return it and I wanted a refund, since I now lost faith in this phone and started thinking of going in a different direction with my phone needs. I was told that the sign on the wall dictates all with no exception and that I could not get a refund, only an exchange.

I want my account to be credited. I lost faith in the Metro dealer, its rules, and inconsideration, for a person/customer to change their mind about a purchase.

Recently, I had emergency C-section. My baby girl was born 3 months early and is currently in NICU at the hospital. I needed a new phone to keep in contact with her doctors. I was taken advantage of financially due to pain I was in from surgery. I bought an Android phone which is advertised and currently heavily advertised for $29 when you add a line. This guy manipulated the sales pitch and made me pay $110 even though we added my line to my mom's service. He knew it was Labor Day weekend and everything would be closed so he said he was gonna take the micro SD card or I'd have to pay him $116! The listed business number is not in service. I'm in a lot of pain and can barely walk. I have 3 advertisements from different Metro PCS stores all advertising appropriately. Two other managers and different Metro stores confirmed that I should not have paid more than $75. Please help me.

I purchased an LG Optimus M MSG690 cell phone back in the end of March. The girl who helped us at that time had not even programmed the phone correctly to begin with. She had also broken the back cover when she had tried to take it off, to put the battery in. I did not notice this until I got home. It was my nurse who told me later. I did ask him why in the world he didn't say something at the time, but he said he felt funny with her standing there also with the other man that works there-- who was very big and looked like a "body guard", who could break all my bones.

This man is very frightening to see, and I know they do use him for intimidation purposes. I have had to go back into that store so many times, and there are days he is not there, and others who help you are much nicer, or try at least to resolve your problem. He will only send you away with unresolved issues; make you return to them so many times before being issued another phone finally.

I had to return the first phone within a week and a half. I had to take that one back too, and get another replacement. I am now on my third phone, and it is just doing all the same things, but getting even worse. I have called the 611 number so many times, and the other number too. Recently, I found out no one has even documented any of my calls! At least I have all the dates, and names of all the people I have spoken with. I have been told so many different things; now I even know how to do a "hard reset", as I made the second person show me this, and I put it in my computer as he was saying it. This was the method he used to try fixing the second one-- before I was finally given another phone.

Then I was trying to get my message on Friday of September 2, and all of a sudden my screen went bright orange! This was a first. Then when I tried to go to one of the menus on my home screen, it was flickering so fast, and would not allow me to do anything, nor could I get out of that page. I then had to take the back cover off, remove the battery, put it back in, and the phone came back on--it was working again. The problems I have had with the phone are numerous and they are the following: it will not take incoming calls, does not ring when I get a call, will not download, I can't get the web, turns off by its self, I have to take the battery out to get it to shut down, so it will let me make calls, e-mail, when it shuts down by itself, won't turn come on, won't let me do downloads from the PC, won't send text or email, will not let me set up Gmail (on this cell), the camera settings do not work on this cell (very blurry) and the reception is more than awful.

If I could only include a recording of a conversation, or MESSAGE I JUST GOT LAST NIGHT FROM MY FRIEND, IT WOULD PROVE MY POINT AS FOR THE TERRIBLE QUALITY OF SERVICE THEY DO PROVIDE. That was not intended to be in caps, but I guess it might as well be. Just to get a point across.

I currently have two Optimus M phones. I live in Orlando, Florida and one of the phones has been receiving a 3G signal for roughly a month and a half, the other one is still on a 1x. I decided to wait for few weeks because I wanted to give Metro some time because I thought they are updating the service, but it seems like it wasn't going anywhere.

I called customer service twice and I received different answers for this issue, one tried to blame the device, that it maybe too cramped with information that's why it's making my phone function slow.

I decided to take the SD card out and leave only one application to test if this was the issue. But as I saw it, that was not the problem because the phone that shows 3G is still faster in downloading, receiving information and making updates. I did this having faith and trusting the customer service agent. Then I updated the coverage by dialing *288, maybe that was the problem, I thought, but that's not it. I called again and what they told me was that Metro PCS did not have a 3G service which made me very discontented with Metro because they are trying to tell me that, but I have proof that they have 3G, on the palm of my hand!

I bought the "newest" droid phone just over two months ago. Within the first month, it was replaced two different times. As of now, I am starting to have the same issues and they are refusing to fix it. They are very rude and hard to do business with.

I asked about a rebate I filed in October on an LG imprint phone. I asked at the store at time of purchase to make sure it was still eligible for the rebate. I was told yes, the rebate time had been extended. I purchased the phone. Within 2 days, a button on the phone stopped working. I returned to the store of purchase. I was told I had to go to corporate for the exchange 15 miles away! They exchanged the phone without issue. They even provided me with a dual receipt saying I had to exchange the phone due to manufacturer's defect, so I would not get hassled on my rebate. They also assured me the rebate period had been extended.

Well, guess what? The rebate has been refused, because it was "purchased" after rebate period was offered. Wow! It is unbelievable, after being assured by both retail store and corporate. This is the second time this has happened to me with Metro PCS. There will not be a 3rd. Their "customer service" is more like "customers suck and let's take them for whatever we can, then deny everything".

I am deeply offended by the TV advertisements for Metro PCS. They depict two "Indian" men with stereotypical looks and accents, further offending me by their pseudo nerdiness. In one, they hang an innocent non-Metro PCS customer by his ankles.

I was unable to find an email address for this business in order to complain to them directly and couldn't get a real person either when calling their customer service number.

I have no problems with the employees; I'm having problems with the network. I have the Huawei Ascend and it started running really slow. I took it back with no problems because the people were real nice. The new phone was working fine for a week until, all of sudden, 3G popped up for the first time. Now, when I have 3G, I always have just one bar. My Internet says "Web page cannot be displayed." I lose signal a lot and the phone runs slower.

My phone runs faster with 1X now. I don't know if that is a network problem or it is my phone again but its starting to be frustrating when you have to wait so long for an application to load or a web page to download (if it downloads at all). My phone only works well on wi-fi when I'm at home. I can't watch YouTube videos unless I'm at home, which defeats the purpose of having Internet on the phone. Thank you for reading my problems.

I opened a new account and then I realized that they didn't provide the number. So, I proceeded to call right back and cancel the service. They claimed that the refund will take four to six weeks. This is bad business. I expect a refund in two business days because I am tying up my money and I need to get a new phone service.

I purchased a cell phone in April 2011 using Metro PCS service provider. I have had issues with my phone battery but didn't make a big matter of it. I recently have not been able to charge my phone because the charger will not connect to the port and charge my phone. On 8/19/2011, I bought my fiance a phone on my plan and asked the man who helped us what I could do about my phone because it wasn't charging. He kindly told me that I would have to take it to the corporate store and they would be able to help me there.

So on Monday 8/22/2011, I drove to the El Monte location and told them what was wrong with my phone. The man there tried his best to help me but said that they didn't have my phone in stock and that they would contact me when they have it in. Being that it was a manufacture defect, I could only turn it in for the exact model. So I asked him if he could call the other location and see if they had it there. They did, so he asked them to hold onto it and gave them my name. I then drove all the way from the El Monte location to the Pomona location to pick up a new phone.

The employee who first assisted with my phone (Roseanna) took the phone and was trying to transfer my contacts into the new phone but my defected phone died. She went at the back; I don't know what was said or happened but the "Assistant Store Manager", Eloisa **, came out with Roseanna holding my phone. She told me that she couldn't replace my phone because it was in very bad condition and she just could not accept this phone. I was very offended and she humiliated me in front of the employees and other customers. I asked her why, because the gentleman at the El Monte store was about to help me replace my phone but they didn't have it in stock. I was about to explain that Roseanna was about to transfer my contacts but my phone died, and she rudely and loudly interrupted me saying that the phone was in such a bad condition that she wasn't going to accept it. She specifically asked the El Monte employee if my phone was in good condition and he told her yes and it clearly wasn't to her. She then continued to say how she would have to eat the cost and pay full price on the phone.

Needless to say, whether or not my phone was in bad condition or not, being in a management position she should know that you NEVER speak to your customers like she did. We pay our bill and bought our phone through their company and we should be treated better than that regardless of the issue. She isn't paying for anything the company would and she could have explained it in a more proper manner. My phone was in no way damaged in the way she was making me feel and that wasn't why I was turning my phone in. It has a manufactured defect to were it will not charge.

I then asked her for her card and the number where I can file my claim. The manager wasn't even wearing a name badge but walked out of the back with a smirk on her face like she thought this issue was humorous that she had made me feel stupid. She approached me from across the counter handing me the card saying here. Roseanna then was trying to explain the claim paper, but I was so beyond embarrassed I just took the paper and left. This action showed by Ms. Eloisa ** was completely unprofessional and wasn't appreciated at all. I only hope that this situation is resolved and if she does remain with this company or any other company, she is sent through training properly and taught how to handle situations in a professional manner.

My phone line was cancelled with no reasonable explanation!

This started last July 21st 2011 when I received a message in my phone telling me that it will be cancelled because it was out of network. I went to the branch in Hollywood to ask what is this message about and the lady who I talked with doesn't know anything about it so I asked for a supervisor to take care of this because I don't want no problem at all. She checked her system and told me to not worry about it and everything is fine. I left her office convinced that I took care of this matter until my son lost my phone. I went to buy a cheap phone and I was angry because I lost many of my contact.

On August 13th, after three days, I was working when my phone was disconnected and I assumed because that day I have to do my payment. So after my job, I went to the corporate branch office in Young Circle in Hollywood, Florida. I tried to do my monthly payment and he told me that my line was cancelled and nobody want to give me a reason for that. The lady from customer service want to give me a 1800 number to call because it was not in her hands.

I was so frustrated so I asked for a manager to take care of me and the man, who has insulted me, told me that he can't do anything about it. I talked with Mrs Landra and when I asked what happened, she told me that everything is going to be all right and even she doesn't know why my line was cancelled. They told me that because I went to Virginia for a month and I was using another line and no metro lines when I came back. This is kind of weird for me. I was a customer since 2003 and never had a problem with Metropcs. I was very happy with them until this and still I don't understand why they cancelled my line for more than a week.

I am completely angry and frustrated for more than a week of inconvenience and fighting to get my number back. Now I spend more money because I buy a phone which I only used for two days because they cancelled my line. I have a credit for twenty dollars when I was in Metropcs and they don't want to give it back.

Now finally, I transferred my number to another company but for more than a week, I was disconnected with no line and with no congruent reason, they cancelled my phone line.

I have had trouble for two days making a payment on-line. The system kept saying diagnose problem and wouldn't let me connect after I logged into Metro PCS and selected to make payment and put in my zip code. I called the customer service line and the representative was no help with broken English. She couldn't explain why her company has a glitch in the system, but only wanted to tell me it would be $3.00 for her to process the payment.

I'm getting madder and before long, I was disconnected with her right in the middle of our conversation. Metro PCS is becoming more of a problem than anything. I just went in and fought with them as to why I couldn't receive picture message or log onto my email.

My battery drains quick and I can never get a signal. My phone does not work half the time and my calls cut out on me. It takes forever to send a text and I was told that they would send me a text with a new password for my Gmail but I never got it. I called up for them to resend it and still didn't get it. Now, I can't use anything on my phone that I'm paying for.

I dropped it for a month then had it reactivated and still, the same thing happened. I hope they give me another phone or replace it or fix the problem or I'll just drop them altogether.

I went to the store. The sales rep Mohammed took care of me and other customers. It turned out that I got charged for services that I don't currently have.

I paid my bill on August 2nd 2011 like I normally do and all of a sudden, I received a text on August 15th, saying that my service will be suspended if payment is not made by August 17th. I never knew that I had to pay twice in one month just to get my 30 days of service that I feel are paid in full.

I have been a happy Metro consumer for the last two years with no problems. I never thought hidden surcharges would apply.

After receiving message about the bill due twice in one month, I don't know what to think. I pay the same thing every month and never did I once thought that I get half my money on bill. I paid for my full 30-days of service and 30 days is all that I'm asking; 15 days is what metro gave me.

My career depends on my phone service. Please fix the mistake that Metro made. Thanks.

They advertised the LG Optimus on their website for $99. It said it was available in stores but not one store would honor any of the website price. It does not say online only or for new activation. Very misleading.

I have been a customer for 5.5 years but then they send me to the cancellation department. How rude.

None of the MetroPCS corporate stores in the LA area answer their phones. I tried calling them for hours, more than 5 times to each store. If you just need to check if they have stock on a certain phone, you have to drive just to ask a question. Once at the store, they are understaffed and the waiting time is ridiculous. I complained with MetroPCS customer service. They claimed they recorded the conversation, but I really doubt they're going to do anything about the issue. I have no problem with the service so far.

They have a website that gives you problems trying to get access into paying online. So upon speaking with a customer service, instead of them rectifying it as their error, they were still stingy and want to charge for an over-the-phone payment. They lost a customer over $3. I didn't make the payment, so it's their loss. Plus, I had many people join because of my recommendation. This is the thanks I get, now they'll lose the business from them too.

My experience started when I bought my son a new phone for his birthday; thirty minutes after we got the phone, a piece of the camera lens fell off. I called the store, and they told me that I had to call the corporate office--so begins the goose chase. I call the corporate office only to get a very rude customer service representative, who proceeded to tell me that there is nothing they could do because it was physical damage. Well, of course its physical damage. The phone is falling apart 30 minutes after I bought it! So, I called another corporate office, where Shannon on Normandy tells me that they don't have one in stock, but can order one.

After three days, I got a text message saying my phone is in. I called to confirm the phone was there, and only to get yet another VERY rude and VERY little minded representative. She proceeded by telling me very rudely, "Well, if you got a text, then it's here." I asked her to check, or else I will be wasting gas if it is not. She sighed and snapped, "Hold on." She came back saying, "Yes, it's here", and she hang up. Well, my next question was going to be, "Where is here?" After another 30 minutes of tracking down where exactly I am going, I finally arrived-- only to get a rude representative (SURPRISE).

I let the manager know that I am already not happy with the service after being hang up on. She did not even care! Shenitia (the representative) said, "That was me, and I didn't hang up on you!" So, my question was, "Hmmyou take how many calls, but yet you know exactly what phone call I'm speaking of, and you did not hang up on me?" The manager told her," It's OK", and they giggled.

You can imagine my maddening unhappiness. I went a few counters down to another window, with the manager who continued the exchange, but I was not happy about it at all. She asked my son if he has contacts in his phone, and I stepped away to switch them over. She then started to hand me the old, damaged phone back thinking I wouldn't notice. I told her this is the original part that broke. She replied with, "That's your old phone. I mean your new phone." Are you kidding me? I asked for a complaint form, and I'm given a form for dealers to complete, not customers! I would not recommend Metro PCS to anyone, and I rate them a ZERO!

My Sumsung Freeform II, which I bought from MetroPCS, says that its memory is full when there is nothing on the phone as all has been moved to the memory card or deleted. What is wrong with this ** cellphone? Why does it say memory full and why is it that MetroPCS just says they are aware of their problem but they cannot help?

I had gone with my boyfriend to get his phone activated. First, the service at the door is horrible they don't greet or even smile. Just as bad as that was, when they call our number, he ends up saying it while he was eating and we couldn't even hear, so he skipped us.

We complained and he totally told us off. We ended up getting attended by the supervisor, who was really nice. But as I thought everything was okay, he charged us for activation fee and sent us on our way. When two hours passed, the phone is still not working. I ended activating it myself with a representative, and the store stayed with the activation fee.

I have sprint and I would never go to MetroPCS, no matter how cheap it is. Customer service in almost every location in West New York, NJ is extremely bad.

On Wednesday, August 3, 2011, I bought an Android 4G cell phone from Metro PCS for over $300. After about 3 hours of intermittent use, the phone's battery died.

I returned the next day to return the phone. I was then told that they do not take back phones if it has been used for more than an hour, as a policy. At their suggestion, I bought a charge unit with another battery. But this battery does not even last as long as it takes to recharge the first battery.

Is this policy fair? Can I get an immediate redress? Can I get my money back or even another type of phone?

My phone was stolen and I immediately called Metro PCS. Reaching a customer service agent is very, very difficult. There are too many prompts, and deals/offers that you are forced to listen to before you can actually reach an agent. Meanwhile, the theft is enjoying the use of your phone.

July 14,2011 I bought a MetroPCS cellphone, a Samsung Galaxy 4G and I am going to pay $60 per month which includes an Internet service from MetroPCS (WiFi).

At this moment, I went to MetroPCS store twice to report the issue because I paid for the phone $318 and I am paying for the Internet service but I do not have Internet access on my phone. I also called the company and they just told me that they are updating the system. I paid for the service but I do not have Internet access. I am tired of driving to the store. Tired of calling them on the phone and waiting on queue.

Please help me to resolve the problem. I know other people with the same phone and same service provider but theirs are working okay. So maybe my phone is not good. Thank you.

By the way, the Metro Store just told me that the Internet on my phone is not working and I just have to keep waiting because they don't know how long it is going to be down.

After two years of service with MetroPCS, I had a very bad experience with them. I decided to buy the better phone that they have in the market right now, the Samsung Galaxy Indulge. Since the first day, the battery life was very poor, just a maximum of 3 hours, even if I kept all the applications closed, that means just using the phone to receive and make calls and text messages. It took me three days, going back and forth to the MetroPCS store, where i bought the phone. I called Customer Service, and went to the insurance company and even Samsung, the company who made the phone, but still nobody took an action to this problem.

On 7-7-11 I went into the Long Beach office to make a payment to have my phone turned on and Alicia was very rude. she turned my service on fror a few hours and she turned it back off the same day.

I made sure she turned my service on because I made a phone call in front of her because I did not trust her on behalf of her attitude and un professionalism. She charged me $58.00 total but my bill was only for $45.00 she said the extra charges were for changing the due date and processing fee. She only gave me a reciept for the amount of $48.00.

They sold me a phone on Thur 6/30/11 the day before the acutal release of 7/1/11 for $139.00 The day after I purchased the phone, Metro released a $50 rebate. They received the price drop of $79.00 on 7/1/11, the actual release date, per the owner. I returned the next day for a refund on the price change. They would not honer the price difference and when I asked to speak to the owner, the manager would not give me his name or number. I had to repeatedly call the store until I caught him there on 7/6/11.

After getting him on the phone he still would not give me his name. The owner mentions to me that he had the phones taken off the display when he received the price drop. Seems to me they are deceiving the customers, waiting for the rebate to expire. If these dealers sell phones before their release dates knowing Metro could possibly change the price, or offer instant rebates, this should be communicated to the customer. They told me this information after they sold me the phone at the higher price.

i baught a cell from them a couple months back. the samsung caliber. i never dropeed it, got it wet or anything since it was my first touch screen phone. so i was always carefull. i decided to add more memory & when i switched in a new memory card & turned it on....it didnt work anymore.it just completey died. and they said they couldnt do anything about it. even though i asked for ins & they didnt give it to me. i hate metro.

I purchased a cell phone from this retail location less than a year ago. Phone was defective. I told the vendor of same. Vendor replaced phone with another defective cell phone. I informed him of the problem. Mr. Adeib agreed to replace defective phone. After going to their store 4-5 times per week for the past 3 weeks, vendor has not replaced cell phone as was agreed under the contract. The phone device is useless and I need it replaced or my money refunded please.

I have been with Metro PCS since 11/2008 always making my payments on time without interruptions. I pay online because when you go into the store they charge a $3 dollar fee to process your payment. On June 20th as always i authorized metro to remove a $50 payment from my account. I check my account they have drafted my account for two payments which because I get unemployment has thrown my checking account of 12 years into a negative $118.23. I contacted them and spoke to Diane # 12652 who transferred me to supervisor Alfred # 5712 who was very rude to me. Told me that it was nothing he could do it was my fault. Now that makes no sense why I would authorize a double payment on my account which would result in me going into negative. I get $500 every two weeks from unemployment, why would I do that to my self. He was rude and not helpful. He told me that it takes 6-8 weeks to get a $50 reimbursment which my next two payments will still be owed.

I felt so sad because negative account, no gas in car, no food, and now no money. He made me feel really bad. I then spoke with Jason # 906019 who gave me a post office box address to contact coporate office. I hate being treated with no regard. I should have got on with Tmobile or sprint but that is where I am heading soon. I sent a letter to the BBB to see what they would do. In this economy you should at no time every really make someone feel as bad as I feel right now. No compassion for people. This is a billion dollar business and yet have no regard for the people who are fattening their pockets. I guess I really do get what I pay for. But anyone reading this. I rather go on a month to month payment plan and have great customer service than what I am getting from METRO PCS. INC

On June 22,2011 , I Dropped my Metro PCS Phone in a Pool . I went to Metro to get another Phone . I spoke with Jose , which was a very Nice Young man , I just wanted a phone like the one I had dropped in the Pool . I showed him the phone I had , and the one I wanted , he showed me , what he said was a better phone for the same price , it was almost like the one I had , just simple , which is what I like , I paid , he activated it with my excisting # , and told me to put my wet phone in Rice over night and if I could get the phone to turn on my stored #'s could be transfered to my new phone . I did , and then porceeded to learn my new phone . I text a lot so , I tried to text , using the manuel , the manuel showed to space the same way as my old phone , but this new one would not space , also to change ringers , volume etc. was a lot of steps , which I still have not done it all , to time consuming .

Well, since the phone would not space , and I just had gotten the phone the night before , I took my phone back to Metro , I had only used about 7 minutes , I had the receipt , box , everything , a differnt person was working , I told the girl I wanted to return this phone and get the one that was just like the one I had . She said it can not be returned or exchanged . I just bought it the night before , she said is it New service ? I said No , I have used metro for a while , then you can not return it , but , I have the receipt , and it only has about 7 minutes , and the receipt says within 7 days , and 60 minutes or less of use on the phone , she said it can not be returned because I had my exsiting # transfered to this phone , I said but the space does not work , she showed me how to get it to space , which even when she looked at the manuel , it did not space like the manuel showed , it used a different button , I a thinking what else am I having trouble doing , because the manuel is wrong , it had the correct manuel , as the model on box . I just wanted a phone that worked without complications , and I am thinking this is just not right , the receipt is useless , It says for brand new activation , all original packaging Etc. Well , this phone was Brand New , of course it had to be activated , so brand new activaton , it does not say anything about exsisting service , it says brand new activaton which it was .

Bottom Line , would not Exchange the Phone , so , Make sure you get in writting , exactly what they mean , before buying the phone ! Not Happy At All with Metro at This Time !

On friday april 29th I told the Rep that I no longer wanted the service and i would like my money back since it had not used the phone at all since i paid my bill. I was told it wasnt a problem and given a refund case # **. I was told i would have the money refunded to my card in 4-6 weeks. On june 8th i called to see where my refund was since i never received a refund. I was told my refund was cancelled even tho it shouldnt have been. I was given a new refund # ** and told i should call back the next day just in case even tho there shouldnt be any more probs ( rep #**).

On june 9th i called back and again i was told my refund was cancelled this time they said they had no record of my payment. I was put on the phone with the financial office who had aa record of my payment i was placed back on hold and told i didn't receive a refund since my service was never cancelled. i was told if i cancelled it that day i would then be able to receive my refund wich i then did with rep #**shanika who also told me they couldn't back date my cancellation to april 29th the day i had asked to cancel originally, then i was given a new case # **by rep#**

I was told that now i would receive my refund. I wasnt feeling very re assured so i called back the next day to check on the status so on June 10th i called and spoke to rep #**who told me it was cancelled her supervisor never came to the phone i was on hold for 40 min and then she told me due to the original reps error in not cancelling they would keep denying my request for a refund. Also once again she said there was no record of my payment. She told me that there was no good reason for any of this she told me that i needed to fax everything i had and my credit card statement to their treasury dept to resolve the matter and i would be able to receive my refund. i faxed everything that same day and i have never heard back.

I bought an android phone. It cost $300. But I asked the seller if I will get good reception in my house or my area and she said, "Don't worry. You'll get full reception." And there's not any reception and I come back to the seller to tell them my problem and they just lied to me. I went five times and now they say there's nothing they can do. I talked to the manager and he was so unprofessional and he told me, "I don't care what you do. I can't help you." This company makes me feel so bad. Help me, please. And they don't want to send me a rebate of $50. Well, I have two Montserrat with this problem and I have no solutions. Thank you for your help.

A number change was made to one of the phones in my plan. My daughter, whose phone is on my plan, and I pay for each month. She changed her number to an RI number from an FL number. This was one week prior to my monthly payment becoming due. The CSR told her that there would be a charge of $5.74 added to the bill, payable at the upcoming monthly billing. What happened was Metro PCS shut all of the services off to all 3 of the phones on my plan the very next day.

My husband is a truck driver and was in IA; my daughter, who is a single mother of 2 small children in RI, and I was 200 miles from home when our phones were shut off. I pay my bill on time and regularly without interruption, and I have been doing so for a very long time! I find this unacceptable. That evening on my return to the area, I went to the Metro PCS Store at 1931 Tamiami Trail in Port Charlotte, FL.

I tried to explain to the woman in the store what had happened. She was very rude and patronizing. I paid the $5.74 and left. My daughter had contacted Metro PCS the day following the number change on her phone to let the CSR know that the number she had been given had been receiving calls at all hours of the night requesting "drugs"!

The CSR on the phone gave her a new number and apologized. She said there would be no charge for this number change under the circumstances. Luckily Metro PCS didn't shut my services off again the following day, as they did the first time. But they did charge me for the number change when I paid my bill on May 10. Rather than paying the balance of $106, I was charged $113.74. I tried to explain the matter to the CSR at the same Metro PCS Store, but of course, to no avail.

I paid the bill and asked for a number to contact Metro PCS to go over the matter with a CSR in full. I called the number and spoke to Jason (#703786). He spoke over me, was rude, and did not even give me the opportunity to explain the issue. This is no way to treat a long-term customer, not to mention very poor business practices. Something needs to be done about the rude customer service across the board, in stores, as well as at the call centers.

I have stayed with Metro PCS, only because my husband travels across the country as a truck driver and we have had fairly good luck in his being in a service area to either call or text. I have to say I am truly unhappy with Metro PCS over this matter.

My husband and I purchased two phones from MetroPCS dealer on April 26th around 4:00 pm. We both tried so hard on that evening to figure out how to work the phones. On April 27th, I realized that all incoming calls were being dropped as soon as I answer the phone. In the evening of the 27th, I contacted the dealer and informed him about the problem. He reassured me that he was going to send signals remotely to both phones and it should not give any further troubles. I decided that I was not going to use my phone any longer until I go back to the store and find out what was happening to the phones.

On the 29th of April, my husband and I went to the store to return both phones but Andy, who is the dealer, refused to take the phones and instead, gave us an address to MetroPCS corporate store which is located at 83-01 Roosevelt Avenue in Jackson Heights Queens, NY stating that we have exceeded the one hour threshold of the phones so we can only return it to the corporate store.

On the morning of the 30th, we went to the corporate store and after four hours of waiting, we were told that Andy is an independent dealer so the corporate store cannot take the phones. The representative alerted us that he thinks Andy is buying time so that we will exceed the seven-day grace period. We then came to Andy and asked him to make some deals with us but he refused. My husband and I left the phones with him without any refund. So, I called MetroPCS to cancel the phone contract even though we have paid for one month.

I had a service with Metro PCS on December 5, 2010 and I lost my phone sometime in February. I was advised that I need to place a claim through their insurance company Asurion. I did. I paid for the deductible amount but after a month and a half, I still didn't get the phone. It turned out that after months of not paying, the Metro PCS would cancel the line. I personally thought that it was obsolete to pay for a service that I was not using since I did not have a phone. The problem is, now I don't have a phone and I don't have the line while I am paying for the insurance. I was also not advised that I will loose the number if I don't pay an unused service!

My mobile phone service was interrupted because my bill wasn't paid on the due date 3/18. I understand that. On 4/03, I had the phone turned back on. On 4/18, they were turning my phone off again even though I just had it turned on 2 weeks ago and not honoring the full month of $54.00 I paid for. They told me I should have called them to tell them I want my service extended until 5/03 and pay extra fees for them to do it. They should automatically extend the service to a month to the date of payment without the customer having to call them to do so and charging extra to do it. They wouldn't even do a one-time courtesy fee waiver. I am going back to my old provider.

On 01/29/11, I purchased two LG Banter Touch phones, which were advertised in the store as $149.00 with a $50 mail-in rebate. The lady who helped us (employee # **) was kind enough to explain how the rebates worked and not only made extra copies of our receipts, made copies of our bar codes, and partially filled out my rebate forms. So I mailed them off and waited.

On 03/13/11 I received two postcards in the mail stating that I was not receiving my rebates. Since then, I have been subjected to a literal run around. Turns out that the store was advertising and selling this phone with a rebate, when the promotion was outside of what the rebate center says the promotional dates are. I've talked to over a dozen "customer services representatives", and they will not do anything to correct the fact that they sold me a phone under the impression that I would receive a rebate. This is a classic bait and switch scam. I am out $100 dollars and feel cheated.

My wife and I upgraded to the smartphones at MetroPCS. My Optimus M kept rebooting itself ever 1-2 minutes. I asked for an exchange and/or a refund but was refused. I tried to do this on the fourth day of my 7-day period. Beware customers, I am also a YouTube vogger and will be posting up on YouTube. Reports include DOD, BBB, JAG, Consumer Affairs, Local PD, FBI (Ft. Worth Area) and any that I deem necessary. If any customers in the Azle, Texas area, it might be cheap but it will cost you in the long run. Trust me.

Two days ago, on 2/21/11, I purchased a car charger for my new Metro PCS phone. I paid $10.00 for it. I also asked Mike ** for minutes to be added to my phone number. He looked it up and said that he couldn't do it and that I would have to get prepaid minutes from the store (Walmart) where I purchased the phone. I drove ten miles round trip to Walmart and purchased $20 of prepaid minutes but was required to come home and call an 800 number to activate the minutes. When I called the 800 number, I was told that the prepaid card I had purchased did not work with my phone and that I needed to go to a Metro PCS store to get a calling plan.

I decided that it was not worth all of this trouble to have a cell phone, and as a result, I went to the Metro PCS store, where I purchased the car charger, to return it and get a refund. Mr. ** told me that it was against his store's policy to give any kind of refund and showed me on the receipt where it states, "No warranty on chargers," which he said meant that no refund would be given. I did not even use the charger. It is in new condition. I asked Mr. ** for his district manager's name and phone number, but he would not give it to me. Please post this complaint and advise what I need to do in this matter to get a refund for the charger.

I purchased a phone from a Metro PCS location in Selden. I was told that I may try the phone and can return it at no cost to me for as long the phone has less than 1 hour of use and that it was less than 7 days. I returned the phone in less than 24 hours with less than 1 hour of use, just as I was told and just as stated on the Metro promise policy. But the store refused to refund me my money unless I pay them $40 fee. I was shocked and asked where in the world did that come from. Who would pay $40 to test a $29 phone? They told me that's on my receipt. I came to the store, asked many questions, read all the policy, and read the fine line on all the posted flyers and pamphlets. They assured me. They showed me the Metro promise. I paid with my credit card. The young man put my receipt, phone, and papers in my small purple bag. I left telling him, "See you tomorrow if this phone does not work for me. Thank you and have a nice day." And the next day, I went back and you are telling me "oh by the way..."

That is flat out illegal in my opinion. I called the police to report the problem. The person working at the store told the police that the first person who sold me the phone was new and failed to tell me about their in store policy of a $40 restocking fee. No one mentioned a $40 restocking fee. It is nowhere posted in their store nor any promotional flyers at the store nor on the Metro PCS promise. They showed it to me to assure me all was okay before purchasing and paying for the phone. The police was able to get a number from the store employee, which he said was for the corporate store. The police told me to call the store and see what happened. When I called the store the manager, Trena gave me the 1888-863-8768 phone number. She told me that they are the corporate office and that they are the one who can help. When I called the 1888-863-8768 number, they told me I have to go the corporate store in order to get help. It's because only in the store can they assess the condition of the phone as per policy and if in fact there is less than 1 hour etc.

I drove all the way down to Westburry. I waited for about 2 hours for the manager at the corporate store just to hear him say within his first sentence "there is nothing we can do because there is no policy in place for that." And the manager told me that I needed to go to the store that refused to return the phone, unless I pay the $40. They told me to call the 1888-863-8768 number again. I need help with these people. They are bouncing me around like a basketball. I spent hours on the phone with supervisors when I called the 1888-863-8768 number. And all they keep saying is to go to the corporate store. I went to the corporate store and they say call the 1888 number and go back to the store where I purchased the phone. The store where I purchased the phone is the problem I told them.

I need help getting my money back. Metro PCS is giving me the runaround just so the 7 days pass and that they could say it is my fault and that I didn't do as they say. They also said that a manager would call me back. No one has called me till today and that is why I am reaching out to Customer Affairs. That's the reason that I have a police incident report, showing that I did what Metro PCS people told me to do. But I still got nowhere with them. I waited till Monday as they say, called the 1888-863-8768 number again as they say, and went to the Westburry store as they told me to just to get yelled at in front of a room filled with people. I got pushed out of the store by a woman there. She screamed at me from across the counter that they have no such contract policy. I pulled out my Metro PCS promise and asked her, "What is this for then?" I kindly stepped outside of the store. I called the police so as to get an incident number showing I was at the store and got abused instead of help.

They told the police the same story, that I have to go back to the store where I purchased the phone to get a refund. The police suggested small claims court since not only the store but corporate Metro PCS seems to be giving me the runaround as well. It's no wonder they put 7 days on their promise. That is perhaps their strategy. I had to work that day and guess what? I got to work late and got yelled at by my boss. Plus, my boyfriend broke up with me over this because I insisted on taking care of this right away and it was Valentine's day. He wanted to spend the day with me before going to work. These people have caused me a lot of grief over the past few days.

It is obvious Metro PCS does not follow through with their Metro promise. They have no interest in making sure that their store does it or at least warn their customer of such store to store policy not mentioned on the Metro policy. The stores don't tell you about their policy. They only show you the Metro promise. I want to be sure they stop doing this to their customers. A lot of their customer base are people who probably won't stand up to them out of fear because most are immigrants and probably do not know how. Metro PCS has to be stopped. I am just lucky to know about customer affairs. Otherwise, I too wouldn't be able to fight these people and they know that. When I told the manager I was going to report him to customer affairs for fraud, he told me to go ahead and hung up on me.

I hope Customer Affairs help me to stop these people from violating people like that. It is a shame what they are doing and how open they are doing it. Not in America! We cannot allow these people to get away with this. Please help. According to their Metro promise, I am running out of time and I believe that is their goal. Please help me stop these people from hurting and stealing people's money by lying to them. Please help all the other people who are not aware of customer affairs and don't know where to go by making Metro PCS do right by their customer by following the law and keeping their promise.

I ordered a phone on the 13th of December and cancelled the order on the 14th of December. Then on the 17th of December, $242.74 was still taken out of my mother's account. We never received a phone or my money back and it has been over two months that this order was cancelled. I have been constantly contacting Metro PCS, writing them online, and faxing bank statements to the treasury department like they told me to do, but they continue to give me the run around about receiving it.

I've been a Metro PCS customer for roughly a year now. Two days ago, my phone broke. I went to my local Metro PCS store and purchased a new phone. My first question to Michelle, the woman who helped me, was if I could return the phone. She told me I could, so I purchased a new one. Now, I carefully read the return policy on the receipt. I was very careful to follow all the instructions so I could still return the phone. Two days later, I brought the phone back to the store and was told that I couldn't return an upgrade phone. I talked with Michelle and reminded her that she told me I could return it. She stated that she never said that to me. My return was denied and I'm out $120.00.

On 1/17/11, I went to their office to purchase 2 phones with plans. I was offered the up sale on numerous items, yet kindly refused. Last, Andre offered me two sim cards for sale, I refused. A few minutes later, he informed me he was throwing them in for free. My girlfriend paid for everything, yet when we got home, I looked at the receipt and noticed we were charged for the two sim cards. The next day, I called the store and spoke with the manager, Aricelli. She said that the phones I bought were listed as $168 in the store even though they're listed at $99 online with a -$50 discount. The receipt says it was sold to me at $99 with a -$50 discount. (I was told by customer service that this corporate store should have had the same price as online and not list it at $168). So she says they charged me $19 for the sim cards, twice, to justify the phone discount. I told her I don't appreciate the trickery and flim flam. I was not informed of this bait and switch with the prices and would like my receipt to reflect an honest transaction. She said that's how they had to do it in order for him to give me the sim card. I told her that I'd rather return everything and buy it online. She told me that I would have to pay shipping and handling online. I checked online and saw this to be another lie, they give free shipping.

I want my money back from the overpayment. I didn't get the price of the $50 phones, nor did I get the free sim cards. The cost from them of two cell phones, LG MN240, was $99 x2 with -$50 discount, then charges of $19 x 2 with bill payment of $ 75. The subtotal was $211.00, tax was $11.92. The total was $222.92.

I contacted the main office and filed a complaint over the phone with Roger in San Diego. He said I'd be getting a call from someone within 24 hours. It has now been over 48 hours. I feel as if I was conned and bamboozled. This is unacceptable. I was shortchanged and would like my money back along with other appropriate action taken. I should just be given free phones after going through all this.

These people are stealing money from the customers. I am almost 1 year with this company. Every time I pay, they charge me $43.00. Today, I paid $44.00. In the advertisement, they show $40.00, if I paid the service for my cell phone. Why do I have to pay extra money when I paid my bill? This happened not only with me but also with many people. Also when you have a problem with the phone, they have bad service.

I spent too much money for bad service. And I have to buy another phone, because they told me they can't do anything. I'm paying. And I explained that the battery is not good, and that I paid every month and I can't use the phone for two months. For that reason, I buy a new phone.

I purchased a Samsung Caliber from Metro in September 2010. Only 3 days after my purchase, my phone started turning off and on on its own. I could not get the start up screen to come up. So, I took my complaint to Metro's corporate. I found that 2 other women in there were experiencing the same problem. I wanted to get my money back or a different phone. Once I was helped, I was informed that I could only get the same phone. At that point, my phone started working again. I asked for a slip from the girl that helped me to prove that I had been there with my complaint, in case I had any more problems. Four months have passed since and I am having the same problem again. They would not give me a different phone only 3 days after purchase, and they won't do it now. I'm in the process of contacting Samsung. But it's a hassle I should not have to deal with, considering there have been many similar complaints with the same phone.

On December 24,2010, I purchased three cell phones from this location. The sales person by the name of Ammand was the person who attended us that evening. I had asked her that I wanted to change my numbers from T-Mobile to Metro PCS and clearly specified the phones I wanted and the numbers that each phone will have. I was there for two hours and she gave me the phones and advised me everything was done correctly and it will take 24 hours for the phones to work.

Well, we left the next morning that was the 25th of December. We noticed that the phones had the wrong numbers activated. Since they were close that day due to Christmas, we came on the 28th of December to let her now the problem, also to let her now that the other phone was not working properly. She said she couldn't do anything and she was going to call the manager by the name of Joel. She gave us the phone to talk to him and I explained the problem and he was really rude and told me that if I didn't trust my wife or she had done something wrong that wasn't his problem.

I don't understand what my personal life has to do with this but his words could have caused problems. He asked his sales person to call security to escort me and my wife out. I felt harassed and offended due to this matter. He didn't fix the problem or try to help so this is the reason of my complaint. I feel he should have not to comment or say unprofessional comments that don't involve him. I will take this matter to higher attention. Thank you and I hope you could help.

I was sold a phone and was told that I would get a rebate. Shortly after I received a post card from MetroPCS saying that it would not honor the rebate because the code off the box label couldn't be read, I called the number on the postcard and was assured that the problem was corrected. A week later, I got the same postcard. When I called, the person had no record of the first call, that the number from the label was not in the system and I would not get my rebate. No explanation why, and there was nothing I could do about it. When I asked for a supervisor, I waited an hour and finally hung up.

I am a victim of Metro PCS fraud and need as many unsatisfied customers as I can possibly get to file a class action lawsuit. My bill was due on the 19th of December. I went to pay the bill on the 21st, which was my payday. The phone was disconnected already and I understand that. But when I got ready to make the payment (cash at 10121 Lake June Rd. Dallas, Tx 75217; phone **; merchant: **), she stated that I owed an amount of $87.50. I asked her why because I'm on the $40 a month plan. She stated that there is a second line added on my account.

I told her that it was not correct, I only have one line. She called the corporate office and she said that the problem should be resolved shortly due to a mistake at a one of the payment centers. She said a person accidentally paid my phone bill with a credit card and realized that it was the wrong number and took the payment back off (2 hours). I did not pay my bill at this location because I was very angry and she could not give me any info on the second line or when it was made or anything about this problem.

About an hour later I decided to send my cousin to pay the bill for me at the same Metro PCS. She paid a total of $45.00 for my bill. After patiently waiting for my phone to be reconnected it never came on. I called customer service and asked if I could speak with a manager, he told me the same thing that the store agent told me about the account. He also could not give me any info. He stated that I owe a balance of $45.00 due to the two phones on my account. I explained the situation to him and also gave him my confirmation number for the payment that I just made.

He looked up the confirmation number and saw that I have paid a total of $45.00 in my account. So I asked him why my phone is not on if you can see the payment. He said that I have to pay the full amount of $87.50 in order to restore my service. He stated that I was unable to get my money back, and my phone would not be turned on until this payment is made. He hung up in my face 3 times. I stayed on the phone for 3 hours trying to speak to a professional or someone who knows how to speak English. I have been getting the run around. Please help me because I think it's an inside job. I'm a hairstylist. I work off my phone. My busy days are the holidays. I lost money due to the fact my phone was not on.

I visited a Metro PCs store on Dec 17th in order to get my service reactivated. Right from the beginning the rep, Emmanuel told me that I am going to have a lot of dropped calls and needed to upgrade my phone. I told him no at least 4 times. He told me he could get a good deal on a phone. I allowed him to show me a phone. He continued to tell me that he was doing me a favor by offering me this phone and took me through a quick review on how it worked.

I knew the keys looked small but decided to try to work with it. I stayed at the store and fiddled around with the phone in order to get comfortable with it. I did not understand how to work the texting part and brought the phone to the counter to ask the rep to show me how it worked. Emmanuel immediately got indignant with me before I got the question out and told me that he is not messing with me with that phone right now because he didn't have time and I would have to come back in the morning if I wanted to return the phone. He said he was helping me by offering me a deal (even though I paid him $80.00 and only $50.00 was recorded on the receipt he gave me) I was in shock. I told him I just wanted him to show me how to text. He continued to snap at me. I reminded him that he was nice to me when he was trying to sell the phone to which he responded that he is a nice guy as he continued to nip at me. We were arguing.

I was so surprised with his behavior that I was shaking. I stopped talking while he continued to remind me that he was doing me a favor and I left the store. I went back in the morning as I was instructed to get all of my money back. After he went through the process of giving me my $80.00 back I asked for a receipt. He snatched the paper and said I am not getting anything. I told him that I wanted a record of the service being disconnected. He then made me a copy as he again started reminding me about how he did me a favor! At that point we began arguing again!

The other rep that was in the store jumped up and told me that I needed to get out of the store and started yelling at me. Whew. I could not believe how I was being treated all because I wanted to reactivate my phone. I was violated and disrespected. Mind you, I am an older adult and have high blood pressure. I did not need to continually be attacked by reps who were shouting at me pointing at me and laughing at me. They actually double teamed me! I need to know what I can do to have this incident reported so that no one else has to be mistreated at that Metro PCs location.

I bought a smart phone at the beginning of the year and I had to pay to replace it in May of this year. It is now December and I had to replace the phone again. Each time, I lost valuable information that I will never get back. I was told to get the backup plan and I did. Also, I have a memory card but I still lost everything. I was told tonight that I do not have the backup plan on my phone. I have been without my phone since Saturday, December the 11th. And today is Friday, December the 17th. How many times will I have to replace this phone before my voice is heard? I did not pay $400 for a phone that will not work the way it should. Someone needs to call me and explain everything to me because I am now fed up with what I have been put through.

I purchased a Samsung Messager III from Zoom Services LLC 27 Russell St. Woburn, MA 01801 (781-933-9911) on Saturday, December 11, 2010 for $119.00. I was not entirely happy with the phone and I brought it back to the store today, Thursday, December 16th, 2010, to exchange it for another one. I was well within the seven-day, "no questions asked" return policy. The phone is brand new, pristine, with all accessories manuals returned in original box. However, the phone had 61.24 minutes of "talk time" on it and return policy states that it must have less than 60 minutes. The store proprietor refused to take it back. It has 61 minutes, for God's sake.

I paid my bill. The money was submitted to a wrong phone number. My phone number is **. Metro PCS was unwilling to restore my service. They refuse to acknowledge my receipt.

On 12/13/2010, I walked into this store to maybe purchase a phone. I have been with AT&T for the past 8 years. I explained and I`m ready for saving some money. So they canceled my service with AT&T, and I paid them $117. My phone does not work here where I live. They tell me that they are sorry but there`s no service in my area. Who`s going to pay for my reconnection fee + 40 miles round trip? They were to eager to take my money without first checking if there was service in my area! Now I have been without service since they canceled my phone service and sold me their service that is not available where I live! I can't do anything with Metro PCS phone.

Since I purchased my Metro PCS/Samsung cell phone in April, my phone was setup on automatic payment. This went through until last month, November. I did not realize that the service was off until it was off. I called Metro PCS and asked what happened and they claimed it was the bank's fault. I contacted the bank. The bank gave them again the instruction on how to process the payment and I went ahead and paid it 3 days late. However this month December, it happened again. As the last time, I was on with several customer service reps who could not help me and did not know how payments were processed.

Neither did the supervisor an hour and four people later. Instead of finding their error, they again blamed me and the bank. I again phoned the bank and between them and I we found Metro PCS error. They had not entered the zip code which is mandatory to get the payment through and which they had been told last month. When I tried to call back on the 611 line, they had blocked it so that I could not call back and let them know what their mistake was. I feel that this company's business practices need a lot of work and their customer service and supervisory personnel need retraining. It's time for Metro to give some real caring to their clients, not the fake solicitude they are handing out now. As a senior citizen, it is imperative that my phone service is working. This is not acceptable.

On November 30, 2010, I made an online purchase of two cellphones for $104. It is now two weeks later and I have not received my phones. I have an order confirmation number, but no shipment date or tracking number. I have been able to find several phone numbers for Metro PCS, but no option in the automated systems addresses my issue.

There is no live operator to talk to. The physical store in my neighborhood says they cannot help me. I've phoned the closest corporate store, which is an hour away from my home, and no one answers the phone. I am at a loss while my money is being held hostage. I have no phones to use. What do I do?

I went into pay my phone bill, bought a new phone. Moe gave me $20.00 for my new phone and bought extras. My bill came to $173.10 with $20.00 deducted for my old phone, which came to $153.16 with my monthly bill included. He took $198.00 out of my credit account and said I didn't pay my bill. I've taken my banking statement in along with my receipt. Then they shut my service off and charged me another $93.00 to get my service back on. All within a matter of 35-40 day period. They won't give me back my money and said they will credit my account. I don't want them to credit my account. I want my money back he took from me. I feel that I was totally ripped off. I have all my paperwork to show what he did. It's way over what it should have been, at least 90.00 dollars. They're ripoffs. This isn't the first time either.

I went into MetroPCS as usual on the 1st of the month. I was totally dissatisfied with my $200.00 touchscreen junk. Moe offered me $20.00 for it. I took it. To make a long story short, I was charged $198.00 out of my direct deposit. Then my service was shut off and was charged $93.00 again on the 2nd of Dec. Why? I have all the receipt. No action. Nothing from Metro. Totally a bad customer service. I felt ripped off by Moe, the salesperson. I'm still looking for answers. I have all my receipts, banking statements. You tell me. Ripoff. Metro is a scammer, not the first time either.

I had lines removed from my plan without me giving any kind of authorization. I have never been more disgusted with a phone company in my life. When I called customer service and spoke to Karissa, she said as long as that person had my security code it was ok to make those changes even if they are not on the account and then went on saying, "This sounds personal." I will be cancelling my account and will not recommend that anyone gets Metro PCS because these things can happen and it is ok.

The last 3 months have been a disaster with Metro PCS. I have an account with 2 phones on it and international SMS text messaging as part of my plan. 3 months ago, Metro PCS has blocked my text messages from being delivered to one of my contacts in the UK. They have not, however, refunded me for this service which they are not honoring. After complaining to them about it, they promised me a $15 refund. But instead, changed my plan without my consent or knowledge. They took me off the family plan I was on and started charging me an additional $5 (plus tax) per month. Since they took me off the family plan, I requested them to separate my account into 2 accounts, but they are refusing to do that without charging me twice for the account. This has been a snowball effect of problems and I would like all of these issues resolved.

I opened up an account for two cell phones but on one account, for my grandson, Denzel, and my granddaughter, Randi. I opened the account for Denzel first. On 9/13/2010, he received a Blackberry Gray Freeform, a promotional that they were running for Back to School offer. Yo could get the phone for $39 and a plan for unlimited everything for only $50 per month. I took the plan paid for insurance.

On November 13th, I added my granddaughter to the account. I told the clerk that I wanted everything that my grandson account had but just wanted to add an additional phone. I knew that sooner or later their phones would either be lost, stolen or broken so I paid for insurance on both. Both phones are now stolen in school and I placed a claim with Metro PCS to have them replaced and I find out only one has been insured, that means that I would have to pay to have one of the phones replaced. I was totally appalled. I paid for insurance for both but the rep told me I only paid for one. I said, "That's stupid. Why would I only insure one phone?" They told me it was nothing they could do. I went back to the store where the phones were purchased and it is now closed. What can I do?

Using prepaid visa with Metro PCS is horrible.The visa did not want to go through because of wrong address but still took the money off my account and have it on hold for 30 days collecting interest and I am out of money for 30 days. This horrible and they need to have better law for this kind of companies.

I tried to pay my bill online but the website wouldn't let me put in the amount. I tried to call customer service but it wouldn't let me talk to a person. I spent two hours on the computer trying to pay my bill with no success. My hourly rate for my business service is $46.50/hr so I am charging $93 for my time. Please send a check immediately and change your website to where it does what it's supposed to do.

I will expect payment within 30 days or legal action will result. If legal action is necessary, you will also be expected to pay for legal expense as well as damages. I've had nothing but trouble with your company because of stupid problems like this and no communication with people. I do not talk to answering machines and do not appreciate my calls being answered by such.

I wasted over two hours on the computer trying to pay a bill, which should have taken only a few minutes. I feel that the problem was uncalled for and when I tried to contact customer service to remedy the problem, my call was answered by an answering machine and would not forward my call to a person. I'm asking for my time to be covered by Metro PCS due to their negligence in handling this matter.

I tried paying Metro's bill by computer because there is no service fee. Upon paying the bill, I was charged $3.00 extra and also another $1.00. There is no explanation of what the $1.00 is for. When I tried calling 611 they would not give me an explanation, only said that she couldn't understand me.

I bought a Metro-PCS phone and service recently. I very specifically inquired about the coverage area. I was shown a map of the USA, looking at coverage in my town, neighboring towns including Gainville area where I visit frequently. I was informed and shown on the map all these areas have good coverage. In order to make sure of no problems I put $5 in a roaming account to ensure uninterrupted service in case I went into roaming while visiting Gainsville, which in the past was not covered by Metro.

After using this service a few day, when I was in the next town of Boca Raton, I found my service to be in roaming. I was unable to use the phone or even call for voice messages. I was informed by Metro that I left my "calling" area, which only a very small part of the covered area. To use roaming, it needs to be set up 2 hours early by dialing *28. So in other words, each day when I leave my house I need to set up for possible roaming and get charged all the roaming charges even if I am near my house. I travel all day in my job and this is not what I would buy if I had been told the truth. Can you help me?

I purchased a cellphone in June 2010. When I came home after being away for about three years, I moved into my own place on 25 Sept 2010. I was unable to carry a conversation on my cellphone because it kept dropping my calls. I went to nearby Metro PCS store to pay my bill and while I was there, I let the clerk know that I was having problems with the phone and asked if there was anything that could be done. She encouraged me to get a new phone, I told her I did not need a new phone but if that was the solution, I would take it. I paid an additional $73 and left the store.

There was no difference in my service so I took the phone back after two days. This is when I am told there is no refund on upgrade and when I asked to speak to the manager, I was told she is out to lunch and I would have to wait an hour. I asked the clerk to call the manager on the phone because I did not care to sit there indefinitely. There was another clerk in the store so I went to him and asked if I could speak to the manager. He then told me he was the manager and that he could help me.

I then asked him, why he did not say something earlier while I was talking to the other clerk. He told me he would take care of my situation, he proceeded to "fix" the phone. I explain to him that I did not want that phone because I did not need two of the same phone and if it was possible to fix that phone then that's what should have been offered to me in the first place. I then asked to speak to the manager again several times and was told that he was the manager. I told him I needed to speak to someone above him I was told he was all I need to speak to. I asked him if he was refusing to let me speak to anyone else and he told me out right "yes".

I am currently not working but need the use of my phone and believed that was the only way I was going to be able to get proper service. Now, they are telling me that I signed some paper for an upgrade when the only thing I recall signing was a piece of paper she asked me to give her my information on. I find their policy and behavior to be misleading. To me this is fraudulent.

Classic bait & switch. I went to 3 different local stores; 2 of them had the Fall Deal poster in the window, but none of the phones advertised. Got sent up the road to the 'corporate store'. Employee knew nothing about the advertisement; suggested she check her own website. "Oh, yes, we have that phone, but we only sell it bundled," she said. "Unbundle it, I want what's advertised, and the $40 plan," I replied. "We start everyone off at the $45 level," she said, sweetly. "$40," I said. Three times on this merry-go-round. "I want what is advertised, no more, no less, no up-sell, no **." She has to consult a supervisor about that.

Moral of story: bait & switch, don't be fooled.

On Oct. 23rd 2010 at10:13 am to purchase 2 phones, I ask the young man the price of the phones, my phone. He told me was $129.00, he further told me that it came with accessories. He gave me a value pack, also a 8gb micro disk, then he said, I had one more thing I could choose. I told him, I didn't like the case in the value pack, so he gave me a black shield. He also gave me a value pack with the other phone. He placed everything in a bag and gave us the phone.

3 days later, I saw my phone in an ad in the newspaper for $49.00. I pulled out my receipt low and behold, it's the same phone the ad said. You only pay $49.00, he did charge me the right price but I also paid for all the accessories things. I don't need the disk cost $49.00. The two packs are $29.00 each and the phone shield is $12.00.

I didn't ask for those items he made think it all came with buying the phone. I'm wondering how many people Metro has ripped off like this. That's a ** shame and he was so nice while ripping me off. Why would buy a disk to download music. I don't listen to music on phone. I want my money back. I got all my family and friends to switch to Metro. What a bummer.

I purchased an LG phone with Metro PCS service on the 15th of October and signed up for the $50 unlimited plan. Over the course of a week, I had really bad phone reception and ran into other problems such as 411 not included, customer service center very inaccessible, and many standard services seemed to cost extra so I went back a week later on the 22nd to return my phone and cancel the service. They refused to give me any kind of refund citing their 7-day purchase policy with only one hour of talk time on the phone since I had approximately 4 hours used on my phone. I tried to explain to them that I was having a problem with reception which could likely be either the phone or their network, but that I did not want to stick around to find out if it could be resolved because of all the issues I listed above.

They said I would have to keep the phone and that most people end up selling it on eBay or sites like it. At this point, we don't even know if the problem was because of the headset and for them to suggest this is so unprofessional (I hope you're reading this David **, Metro District Manager). I am not in the cell phone business and it just is poor business practice to pass the responsibility on to the customer when it is their product or service that is unsatisfactory. They stick to their written policy regardless of circumstance so, buyer, beware.

I actually was allowed to put in a request for a refund on the service but was eventually denied because they don't refund service that is over a week. Apparently, the day I showed up to return everything was counted as the 8th day and not a week. To me a week is usually the same day a week later. I attempted to return the items on the 22nd before the time of day that I picked up the items a week earlier on the 15th, so if I'm not wrong 22-15 = 7. Apparently, they count the first and last day as a full day so they would get 8. All this is pretty much besides the point anyway as I think Metro probably has no intention on giving anybody anything as far as refunds are concerned. They use a lot of poor standards and bad business practices to stick it to the consumer so they can get away with keeping your hard earned money. If you are considering Metro, don't! Your chances of satisfaction are slim to none!

On Saturday, Oct 23, 2010, I went into the Metro PCS HQ to replace my sons phone that was just purchased on August 30, 2010. A young light skin boy that work there refuse to allow me to replace the LG Imprint phone because the face of the phone had scratches on it, but the problem with the phone was the wire that connects the slide up to the keyboard came apart. The phone itself has a 1 year manufacturer's warranty on it. But because the boy at Metro PCS was so disrespectful, he said that the scratch on the screen cancelled the manufacturer's warranty and I had to go elsewhere to purchase another phone.

My son, who is 13 years old, bought a used touch phone from the location above on October 1, 2010 and was told by the sales agent that he had 21 days to try the phone out. Yesterday, October 21, 2010, he went to the store where he bought the phone to see what could be done because the screen quit working and they said, "There's only a seven-day warranty." My son paid $75 for the used phone, and $40 for a month of service. This is the worst phone company I have ever dealt with. I hope that no one else gets the awful service my son ended up with. I will be sure to let everyone that I know how bad of a company this truly is. Do not buy a phone from Metro PCS or you'll be throwing your money away. It is just pretty bad that they have to take advantage of kids who just want to buy a phone.

I paid my bill on the last day of billing period. They turned off my phone the next and will not reconnect until the following day. I should not have to pay for the two days of no service. I also bought a $29 phone. It does not work inside buildings. Also, I was told that the service is nationwide, but it does not work for more than 50 miles outside of my calling area.

The phone was priced at 49.00 and had been marked this price for several weeks. We know this because every time we go in to the store we look at that phone. The day we decided to purchase the phone Melissa, the young lady that works at this particular store, scanned the price at 59.00. Then she stated, "Oh, I am sorry I forgot to update the price" then she scanned it again. She walked over to the phone and moved the price tag on the phone and said, "Oh, it was marked wrong, it was supposed to be 59.00 not 49.00". My complaint is that I feel that my son should have received the phone as marked. Customers do not have access behind the glass therefore we depend on getting correct information the first time.

As customers we don't want to feel that we are given false information. When I informed Melissa of my wishes, she stated it is not her fault that it was priced wrong. My question to you is, if it is not her fault, whose fault is it? It is not the customer's, as we do not have access behind the glass. Melissa should have honored the price anyway. I requested for her manager's name and she told me she didn't have one. When I insisted, she provides me with Peter **, as well as her name. I then requested Mr. **'s card or phone number. She stated that he did not have a phone number and she had no way of contacting him. I paid for the remaining cost of the phone myself. We wanted to present the phone to the cousin that evening to allow her to take the phone back to college. We needed it that evening. I am requesting that the bill for Nicholas ** be adjusted and a refund be sent to my son.

As like so many others trying to save a little money nowadays, I went to Metro PCS for a phone/service. After the last 2 months, found I'm spending about $100+ a month (if they had it their way) for something that supposedly is set to $50/mo. Due mostly to their billing cycle, I've paid the $5 to switch my billing date, and the people who are supposed to verify I've done this have not even put it on the bill.

So twice I've paid my whole month, and ended up with my phone shut off after only 9 days or so. Usually I'm not one to sign up for something just to complain about it. But after being put on hold for nearly 2 hours to sort things out with no progress I figured I should say something. The point is, save yourself some time. If you're thinking of getting a Metro phone, just don't. It seems their billing cycle is designed to rip you off and waste your time and nothing more. With that said, I'm switching service, and after telling my friends about this, most of them are switching soon as well.

On April 22, 2010 I went into the Metro PCS corporate store. They told me if I bought the Samsung Caliber phone for the price of $250, I would receive two rebates. The first for $25 and the second for $50 totaling a $75 rebate. Because of this promotion, I went ahead and purchased the phone. As time went by I received the first rebate that was for $25. A while after getting the first rebate, I received a letter from Samsung-Metro Pcs informing me that I did not qualify for the rebate due to the fact at the time of my purchase the promotion was over.

After the letter was sent to me, I got a phone call from Samsung to tell me why I won't get a rebate. I told the person on the phone that I shouldn't be accountable for that error and they informed me that I would have to go to the store where I bought my phone to take care of the issue. I made several attempts to call the store I bought the phone and finally spoke to an employee. They took down my information and said that a manager would return my call, which never happened.

I went to the store and saw the person who sold me the phone ad, filled out my rebate form and told her the problem; she just walked away and didn't even inform a supervisor or manager. I left my information with a different employee who told me he'd give my information to the manager. More time goes by and nobody has contacted me. Recently, in September, I was at the store taking care of a phone issue I had and ran into the actual manager who told me that it was impossible that the situation that happened to me could happen and asked if I had proof.

I went back with the letter two days later showing that they did indeed promote the rebate that was over and all he said was that he'll make a copy and see what he could do. Still to this day, he has failed to do anything about it. I tried to have them do something about it but they are avoiding the problem and now I seek another way of this issue to be resolved. I know there are other people in my place they did this to and they might be willing to accept it, but I refuse to let them get away with it. I spent more money on phone than I could afford. I'm expecting the extra money I spent to be returned.

I am in no way sending a complaint. I actually want to send a compliment to the employee I dealt with today at the Metro store in Stanton #8016. Her name is Maria and she went out of her way to help me and explain everything. She was very polite and professional. Thank you for your time and for employing such nice people.

Defective phone sold at full price of over $300. I asked for new one. They told me to wait and try another month. Since December 2009 I have phoned with a problem at least twice a month. I have been told the following:

1.) It is not possible to have a direct phone line to technical support. You must speak with 3 people, repeat your date of birth, etc., to get to a tech person. It is the consumer who must ask for the tech person. At times I've been told misinformation and no tech support. 2.) You must buy a separate storage card to enable regular usage. I do not have very much usage at all, so for someone who uses it regularly it will be necessary in addition to the price of the regular phone. 3.) Technical support people usually cannot resolve an issue.

4.) They refuse to provide a direct phone number to technical support, even in cases where they see that there has been a repeated, continual problem with their product. 5.) Well scripted phone people say sorry for your trouble but refuse to connect customers with supervisors or anyone who can review the account after repeated calls over almost one year. 6.) On average, 3 hours is spent to rectify a usual problem. 7.) No credit is ever provided, even upon request for days of services not provided.

This is the second time I have purchased a phone with Metro PCS within the past six months. It's always going out on me. It just goes dead and I have a hard time charging it. When I take it to a Metro Pcs Store, they say I have to buy a new one. This company is really robbing the consumer. I have a friend that is having the same problem. I cannot afford to buy a new phone every three months. There are so many people who are having the same problem. I am a high school student and I need my phone. If you can look into this matter and see that they provide me with a new phone, it will be most appreciated.

I went to the MetroPCS website to purchase a phone. After entering all of my information and clicked submit, I was sent to a page telling me that the purchase didn't go through. So I tried again, getting the same result before giving up. Later, I found that two purchases are pending in my bank account totaling $612. I called Metro's customer service and they have no record of me trying to purchase the phone and there's nothing they can do about it. My bank said that I have to wait until Metro finds the error and drops it. Meanwhile, my rent is due and my money is in the middle of MetroPCS's nowhere-land.

I have been unable to cancel my service with MetroPCS for the past 3 days. I used the internet and it tells me that is not working and it tells me to call MetroPCS. When I call there is no way to cancel. When I ask to speak to an agent, it tells me that is not available and they refer me to the internet.

I paid my bill on July 24 and moved from FLA to NC on the 28 of July. I was never told that I had to do anything special to the phone for it to work outside of my home area. Halfway to NC the phone stopped working.

On the 29 of July, I called customer service to request a refund for the remainder of the billing period because I had no use of the phone. I talked to rep. Juan who put the request in and told me it would take 4-6 weeks to receive. I called back about the 5 weeks to check the status of the refund and was told it had been declined because Juan failed to cancel the phone out in their system. I informed the rep. that this had nothing to do with me. I did what I was supposed to do by calling in.

I then spoke to a manager named angel who said he would put a credit on the acct. for 37.50 just taking 7.50 away for the time that I had use of the phone (this was fine with me). He then said if I send the phone back to FLA (at my cost ttl of 40.00) and have someone put *228 option 2 in the phone it would work. When the phone got back to me it still did not work. I then spoke to manager Maddie who gave me the balance of 7.50 back and issued another refund ticket. She was the first one to full cancel out my acct at this time. She told me to give about 72 hours for a resolution, so I called back on the 3rd day and was told by the rep that my refund request had been declined.

I requested a manager and spoke to Larenzo who said it had not been declined but that it was approved but it would take 4-6 weeks to receive. I advised that I would not wait that long since I had waited since July. He then sent a email to corp. to request an expedited refund. I was told that from that point on, I would be speaking to someone at the corp. office about my refund and that they would call or email me within 48 hrs. This never happened so I called back in and talked to several different people who told me several different things. I spoke to angel again who said he would resend the email to corp. to give it a day or two and call back.

I called in 4 days later giving them additional time only to speak to a rep. who wasn't sure what to make of the situation. So I was then transferred to her manager Greg, who was the first person to tell me because my first request for a refund was made on day 5 after making my payment instead of by day 3 that I was not able to get a refund. I asked were is that listed and why this was the first time in 2 months that I had heard this info. He said it was listed with my start up package which I never received I only received a paper with my pass word and phone number on it at start up and he also said it was listed under the terms online which i checked and this situation is not listed nor is there anything about a 3 day limit for refunds.

I am going to continue to try and get my money back because I did not receive service from them. I have filed complaints with the FCC and BBB and will file more with any agency that I feel will help with the situation.

I am in need of a statement of my payments and have been refused. I was treated very rudely. I may be denied a home loan if I do not have this information.

I was on the family plan with 4 phones used. My bill monthly was about $130.00; my son went to metro in Aug. and purchased the caliber phone. Willy told my son that the plan would stay the same but my son would have to pay about $20.00 more because of his phone. My son asked if this would affect the plan we were on, he was told it would not, only his phone would be the extra.

When I got my bill, it was $180.00; my Husband called Willy and asked him why our bill was so much. He was told because our son bought the new phone we are now paying $40.00 per phone except my son's which is a little more. He told my husband that we are no longer on the family plan and that we cannot get back on our plan because it is not available anymore. We believe Willy deceived my son and changed plans under false pretences.

My son said he would have never changed plans especially with 3 other parties involved. I went to the metro store with my Son, and Willy denied not mentioning we would be changing plans. I told him I am the main person on the plan, then why did he authorize my son to change the plan. He told me because he had all the information. I think my won got suckered into changing plans just so Willy can make his sale for commission, I'm sure. Also last week I drove my daughter to metro to purchase headphones for her phone, she had $10.00 on her and came out to get $10.00 more, and she said she got a $30.00 pair for $20.00. The sale was not rang up in the register, and was not charged any tax. I now have to pay an extra $50.00 a month which is going to be very hard in today's economy. I want the family plan back, I believed we were suckered punched in this deal.

To start with, I pay my bills online with my bank. In May 2010, Metro PCS misplaced my payment. I had to pay double while they were looking for my payment. They said they could not find it. Again, in June 2010 they misplaced another payment. Again, I had to pay double to keep my service. This time I had to yell and get a supervisor on the phone and they found 1 payment.

Again, I had to get on the phone for a long period of time to yell. Then, they found the May payment. I had made enough double payments, so in July I had no bill. When I paid in July 2010 for August 2010, they yet again misplaced another payment. They have yet to find it. However, I am the one responsible for the fees to pay on my card over the phone with no chance of reimbursement. This may be a frugal way to go but the customer service is horrid! I should not have to treat someone badly to get them to do something. I do not want to yell to get things accomplished. I have been hung up on, and placed on hold for long periods of time. I am not allowed to speak with the billing department where the problem occurs. Now I have no way to recover my money. What a horrible way to treat your customers!

I recently did a payment on my phone exactly on the 3rd of this month and you cut my services today on the 20th, that to my understanding I pay a full amount of 50 dollars for 17 days of services. It doesn't seem fair. I like to request to the company to change the day of billing to the 3rd of each month instead of the 20th. If I paid in advance I don't get a break, but if I'm late you cut your services on this days.

There is a lot of competition out there that offers the same services and we are the people, the real people the works for you. I'm tired of getting animated answers in machines that won't pass you or direct you to costumer services. I do expect an answer to this mail, if you please can change the dates of my billing at least. I have used your services for many years, but at one point for things like this I switch to boost and they send me an email telling me that they will give an extra free month of services, no strings attached in order not to lose a customer. I thought this was a noble and smart way to conduct business.

Then I bought an expensive phone from you and decided to take business with you and that happened on a day the was the 20th of that month. Since I get paid on the 3rd of each month, by the 20th sometimes I have no money left. It is hard for me to be without a phone and since I'm not asking for any money back or especial treatment, I expect the you do the right thing and switch my due payments from 20th to 3rd of each month. Please don't come saying that I have to break this contract and open a new one and I need to pay a new installation fee. That will be the ultimate thing to do. Besides, I don't see how that will affect you, I'm the one without the phone and the one paying the consequences. So please I do expect this complaint to be resolved. You have my email now and I will be expecting to hear from you. This stress is unbearable especially when you are a person with illness.

PCS Metro has charged my credit card $42.88 for the cell phone which I don't have a service and they're telling me the that my account was closed. Okay, why then charge me $42.88? They say we don't. Now and we don't have a payment but my bank account it shows charge to account. Please help. Don't trust Metro PCS with you credit card. Rip off.

I'm Nesha's mom and MetroPCS in Winder, GA is really unprofessional, and they don't answer a phone the entire time they are in the store. My daughter's phone has been having problems with her phone the entire month and I have been complaining about this. I went into the store on 8-16-2010, and it was told to me that her phone should be in on Wednesday, and today is 8-20-2010, and the phone still hasn't come in at all, or they don't know when it will come in.

My daughter seriously needs her phone when I am at work and she needs to call me when she gets home or has job interviews and I am trying to see how come MetroPCS wants a person to pay a bill when their phone isn't properly working at all. MetroPCS needs to do something about this matter and they don't call you at all, and they just sit there and let the phone rang the entire day they are in the store the whole day, and this doesn't make any sense to me or others. How can you have all of these stores and you don't have a corporate store?

Store rep claimed one could download free ringtones via free sites, yet LG told me I could not with metro pcs.

On July 24, I visited the Metro PCS web site and ordered a cell phone. I was told that the phone would be shipped to me within 3 days (shipping was free). I received the phone as promised. However, when I used the handset as advised to call Metro PCS to activate the phone, I was told by the sales rep that the serial number could not be verified and therefore, the phone could not be activated. I was advised by him to return the phone for a refund.

I sent back the phone the very next day it was received in its new condition. It was only removed and used to call Metro to activate. A few days later, I received an email saying that the phone was being sent back to me as it was water damaged and too many minutes were used within the return period of 30 days. I was totally confused as I could not have used minutes since the phone was not activated and I only spent less than 10 minutes on the phone with the Metro PCS rep. I waited for the phone to arrive and I was shocked to see that Metro sent me an old, beat up and damaged phone with the battery removed from its compartment. This was not the original phone sent to me and not the phone I returned.

I sent a complaint form to consumer affairs on 8-3-10 regarding Metro PCS. I am writing again to let you know that Metro PCS has corrected the problem by issuing me a full refund. Thank you.

In the capacity of my job, I traveled to different businesses in my neighborhood and asked if they would help out with an event we were having. During my travels, I met with John the dealer for your company located on Deer Park Avenue in North Babylon, NY.

As I was also in the market for new phones, I asked about the plans MetroPCS had to offer. He told me that there was no roaming charges with the 50 dollar a month plan; it has nationwide coverage and that the specials would run out the next evening.

I came back the next day, July 30th, and that was the beginning of my nightmare with your company. That evening, I was at John's MetroPCS store for over three hours. It wasn't because he was busy (we were the only ones in the store). I again asked him about the plans and he told me we had 7 days to check out the service and if we weren't happy, we could return them. At that time, he said nothing about the one hour of talk time. He was on my phone an hour alone trying to program it. I purchased three phones. Two Samsung Freeforms and one LG Imprint. I was never given a contract on the 30th. I left with the three phones and a small receipt for $523.00 and 3 white pieces of paper listing information about the phone.

When I arrived home, we tried the phones. The grey phone didn't work at all. The LG Imprint wouldn't text, picture message or receive calls. And the red Freeform couldn't send picture messages. I called customer service and I had to spend another hour getting the grey one to work. I also found out through that call that I would have to pick up the rebate forms and that I was overcharged. I called John on Saturday and told him what customer service said and that I was a little upset. He told me he would have the rebates for me and that I could pick them up when I got a chance. I found out the next day that my daughter called customer service to get her phone working and found out that a place I spend half my time has no coverage at all and that roaming charges are not included in plans. A fact I clearly specified with John the three hours I spent in his store.

I went back to his store on Tuesday and picked up the paperwork, and after two hours I was told that I would have to go to the corporate store in Westbury. Being as I work so many hours and it was so far away, this was going to be a problem. John gave me the rebate paperwork and shoved the contract in the back of all the rebate information. I didn't even see it till Friday the 6th. I was very upset. When I got home from John's store, I called customer service again and tried to get the mess straightened out. Again another hour on the phone, I was not happy with what Joy was saying about the phones. She had stated that I had to go to the corporate store in Westbury and that if they couldn't fix it, I could bring the phones back on Friday for a full refund.

At this point, I had no other choice. I went to work and asked to have the afternoon off to take care of this problem. They complied and I headed to Westbury. It took me one hour to get there only to find out they couldn't help me after an hour. Maria tried to fix it and again told me there is no service where I am. She told me that I could bring the phones back to the store I purchased them from on Friday and get a full refund. So I left very upset and took the one hour ride back home. Friday morning, I again went into work and asked for the afternoon off to take care of this problem. I arrived at John's store at 2:45 PM. There was one customer in the store at the time.

John was trying to program a phone. By 4:30 pm, he still wasn't done. I grabbed the two phones he was trying to set up and said sorry I have to close the store for 30 minutes. By this time I was very upset. I told him I was very patient and that I wanted a refund. I told him I wasn't leaving without my money. He then asked if he could trust me and left me in charge of his store for 45 minutes. He left to go to his office in Lindenhurst and left me my son and the customer in the store.

While he was gone, one customer called, her name was Phyllis. She wanted information on a touch screen phone. I took her name and number and left a message for John. When he got back, he was still setting up the customer that was there when I arrivedthat took another 45 minutes. In the last few minutes before that customer was done, another customer walked in. John put two fingers up and told me to wait. He then sold a red Freeform to that customer, programmed it and made we wait till he was done. When that customer was done, he then said he would see me. When I told him I wanted a refund, he told me, "No." He stated that there could only be one hour of talk time on phones. At this time, he hadn't even checked the time on the phones. I explained that I laid out all this money and still have phones that don't work and told him to call someone else. I was told on phone that they would escalate it, but they didn't. So all that money, all that time and still no service. I was lied to, cheated and had my money stolen.

To say I left unsatisfied is an understatement. I called my bank to dispute the charge. That didn't work because John stated I signed a contract and that now it was eight days since I purchased the phones. So I filed a claim with the BBB and I plan on filing a complaint with the Consumer Affairs and Bureau of Consumer Protection. I am a lung cancer survivor with emphysema. I work 40 to 50 hours a week for my money. I do not take kindly when people steal my money. I am writing to you in one last ditch effort to bring this to a decent conclusion. All I want is the refund of the $523.00 I was told and promised by not just one, but four of your representatives.

I bought a new Blackberry form this store. The plan allows me to return it if I used less than 60 minutes or within 7 days. I returned it the night that I bought it because it had bad reception. I am not sure if it had more than 60 minutes of use, but the store manager did not check either. He jiggled with it and it seemed to get better reception until I got about a block from the store. I brought it back the next day and the girl at the counter "reset" it. Again, it worked fine in and around the store. Otherwise, it does not get reception indoors and in many places outdoors. Today, I returned to the store for the 5th time in two weeks since I bought it. They are not helping me. They won't return my money or take the phone back. I paid $400 and the stinking phone never works properly. I cannot get phone calls and no one can hear me when I call them.

On 07/27/10, I made a payment of $53 (monthly, convenience fee, metro connect fee) to reinstate my service which had been temporarily suspended. Five days later, my phone was disconnected again. Metro PCS is a prepaid month to month service provider. They do not give any leniency or credit, so I do not understand why I have to pay for a month in which I was not receiving any service. They said that $53 were applied to the previous month (the month I did not have any service.) I think I should have been warned. The clerk did not tell me it would be for the prior month. She said I was paying to reconnect.

My son and I both used our debit cards to pay our bill online at Metro PCS and someone stole our debit card numbers and cleaned out our bank accounts. Metro PCS is the only place we both used our debit cards.

I have a cell phone from Metro PCS. Now, if you pay your bill at the store you had to pay three dollars. But if you pay online, you don"t had to pay the three dollars. Now in July 2010, I pay my bill online and did not had to pay three dollars. When I went to pay my bill online for Aug. 2010, I was told I could pay online. So I went to my credit union to make sure my card was good.

They told me the card was good. So, I went to the payment center at Metro PCS and ask why I could not pay my bill online. And was told to pay them three dollars and they would pay my bill. I told him that I want to pay online to save three dollars. So, I went home to try online again. Again, I could not pay online. Now it 9:00 pm, so I call Metro PCS and the automated system would not let me speak with a live person.

Now it's Thursday, Aug. 5, 2010 and my phone is off, and I go to the payment center and tell the rep that the system would not let me pay online. He said pay him $43.00 and he turn my phone back on ,I was extorted to pay extra for phone service.

My MetroPCS phone bill was due 8/2/10. I went to the online pay site for my account, paid by Amex, received a confirmation code and verified the phone on the account on 8/1/10. One day before the bill was due on 8/3/10, my phone service was cut off. Nobody at the "customer service" number could help me even with all of the info I had. I was told to go to a corporate store with picture ID to get assistance. What a horrible way to do business!

I purchased a cell phone and cell phone service from MetroPCS on 07-28-10. The plan included unlimited talk, text, and web access for forty dollars per month. Within a day or two, I found I could not access the internet, so I returned to the MetroPCS store on 07-31-10. I told them of the problem I was having accessing the web and I was told that I needed to go to the nearby corporate MetroPCS store to see if they could fix the problem. I went over the corporate store that same day as directed.

A MetroPCS employee at the corporate store checked the phone and told me that it could not be fixed and that I needed to take it back to the MetroPCS outlet store where I had purchased it so that they could exchange the defective phone for a new one. I returned to the MetroPCS outlet store that same day and the salesperson gave me a new phone. I tried accessing the internet with the new phone before I left the store and found it very limiting, not letting me on to three or four common websites that I tried accessing.

At this point, I told the salesperson that I wished to exercise the clause in the contract that states that a full refund can be obtained if the phone is returned within 7 days of purchase and has less than one hour of talk time on it, no questions asked. Both of these conditions were met. I was told that the clause was invalidated because the original phone had been exchanged for a new one. I pointed out that I was just following the directives of the MetroPCS employees, and at no time before or during the exchange of the phones was I told that it would invalidate the return clause, nor was that stated on the contract I signed. I believe that I did everything within the time frame allowed and was treated unfairly by not being able to obtain a refund. I lost the $200.41 purchase price of cell phone service and about 4 1/2 hours of my time between the two MetroPCS stores trying to resolve this issue.

I am very upset. I signed up with your company on July 27, 2010. It has been a nightmare. I can not get my email on my phone to work. On July 28, 2010, I called customer service, and all they care about was asking me for the phone number a million times. The woman did not speak good English. On July, 28, 2010, I called customer service and I was on the phone with them for 30 minutes.

She tried to fix it but she told me if it did not work to call back and talk to tech support. It did not work ,so I called tech support. They were unable to fix my issue. They could not even log my issue into the system because it was not working. I went to the store that I bought the phone and they could not fix the issue. They directed me to the corporate store. I went to the corporate store and they gave me a new phone of the same model that I bought 2 days early. I sat there for 1 hour and half and they could not fix my phone.

I would like them to upgrade me to a phone that will work for free. I am very unhappy. I have spent about 6 hours trying to fix this issue. I have only had the phone 3 days. This is outrageous. I am very disappoint in your service, you should have email support or an email address on your website.

I contacted Metro PCS after I noticed that someone used my debit card info to pay their bill and no one with Metro PCS would assist me in finding out who the phone number was registered to. I was given the phone number by BillMatrix and disputed this with my bank. However, I am livid that Metro PCS states that they cannot tell who the person is. As a result $50 was taken from my checking acct and they state that it will take BillMatrix a week to investigate; however, this person still has phone service.

I bought a Kyocera phone in August 2009 for over one hundred dollars. A few months afterwards, the speakers went bad and I was unable to hear when someone calls me. I returned the phone and was given a different Kyocera phone. However, about 2 months after, the phone had the same problem. I returned it and asked to be given a cheaper phone instead of the same Kyocera brand and they said no. I think it is unfair to be selling or reissuing a phone if it has a problem.

When I enable silence all on my phone while in church or meetings, the MetroPCS phone makes noises disrupting church, and meetings with adware unsolicited advertisements. Silence all means no interruptions at all during meetings and church services. I have to turn the phone completely off to respect the rights of others when in church, or meetings, and if it rings, it better be a call, and not adware, because it is a waste of my time.

18888638768 is the number I called, and the problem is still there. This is my phone, and this adware is causing unwanted noise and stress, and disrupting my functions within the listed environments.

I went to pay my Metro bill at this specific location on the 9th of this month (July). The phone bill had been paid late, and the associate never informed me that I would have to reactivate my phone with a new number after a certain amount of days that the bill was late. So I went along my day. I wake up the next morning, and my phone is no longer in service. I just paid my bill.

So I went up to the Metro store on this day, the 12th of July, to try and figure out what was going on. The associate was the same lady I dealt with on the 9th of July when I went to pay my bill. She then told me that I lost my money, and there is nothing to do about it. She gave me a wrong number to where I could not speak with a person. It was all animated.

I am very upset with Metro. This has never happened, and I have been with them for about 5 months now. They have stolen money from me by not activating my account when I paid the balance. I will never use this company again, and I will make sure to cancel my account and never will they get my business!

My phone will only text to Nigeria, but will not receive text from Nigeria. I made numerous complaints nothing was done about it.

I purchase a phone on June 2010. By the 20th of the month phone went blank in middle of conversation. I went to the Metro PC dealer, paid $10, and waited 3 days for a next phone. By the end of the month, the phone went blank. I went back to Metro PC, and the dealer said I need an upgrade at the cost of about $160. I do not have money to buy a new phone, and I am not getting back any refund from Metro PC for a phone that is less than one month old.

I went to change my carrier to MetroPCS, and I was told the phone I wanted wasn't there. But of course, there was an $80.00 phone there. I asked about this Kyocera phone, and they said it works great. i had to call back the next day and tell them it didn't work right, and I wanted a new phone. The guy told me to try it for one more day.

When I went into the store, he told me it was too late. I had over 1 hour of minutes on it, and Metro would not take it back. He never even offered to give me another phone. I have loss of money and time, and now, I have to go back to Boost Mobile.

Important information has been deleted and or erased from my phone on several occasions. Pictures and video also. I believe that their is an unethical employee in the tampa lutz area.

Ongoing customer no-service issues. I have long since forgotten the security code I used when originally signing up several years ago, but it is impossible to talk to anyone in Customer No-Service at Metro PCS without it. They do not seem to have a procedure for asking questions to confirm your identity. They just say they cannot assist you and refer you to a store. Their website will not even provide an email option.

I know they want to get you into a store to sell more, but this is a little excessive. Also, several times when we have checked on better offers that were advertised, they advised us the offers were just for new customers. A customer of many years apparently means less to them than an new customer. I think I will solve that problem for them soon.

I purchased a New Phone and activation from Metro Pcs. Mailed in my rebate form for my new Motorola Ve240 and all the correct paperwork and they mailed me back and said it was not a new activation. I had at&t until March 2010, then I switched to metro pcs and kept my same phone number. I have all my receipts and paperwork. Thank you.

I have been with Metro PCS for 1.5 months. During that time, I have had numerous problems. My phone just randomly calls someone in my contacts list while it was sitting on my desk. It is embarrassing because it calls co-workers and inconveniences them. Because of this problem, I am going to remove all contacts. I can't trust Metro PCS to keep my contacts confidential. Often when I call someone, they cannot hear me or vice versa. Although I have not given my new number out to many people, I get many strange calls from all over the world. Also, I couldn't open an online account during the first month because Metro PCS couldn't recognize my Metro PCS phone number and would not allow me to open a Metro PCS account. This made it very difficult to pay.

The local Metro PCS dealer told me that I'd have to pay an additional $3.00 if I paid at his kiosk. I was warned not to send a payment in since Metro PCS may cash the check and never credit the account. It took 2 visits to the mall kiosk and 3 calls to Metro PCS to get them to straighten it out (this was many hours of my time). The independent dealer also charged me much more than the internet prices for my new phone and first month of service. I still have not received my $25 rebate which I sent in immediately.

This is no surprise since I've never had any business honor a rebate. So, I've already decided that all companies are unethical snakes. It can take 1-2 hrs to get help on the Metro PCS customer service line. Metro PCS will not allow me to check my voicemail with entering a greeting with my name/no. Well, I don't want a greeting with my name/no. A simple beep would do but the stupid computer wants to hear name/no. Metro PCS works very hard to provide the worst possible customer service. It is clear that Metro PCS managers don't give a ** about their customers.

I feel asleep on my phone literally, I awoke to see that the external time/date screen on my phone was blank.So i called the 800 number to make sure my insurance covered that it did. The lady over the phone says just take it to anyone of their location. I did and the guy at the counter not only argues with me that I cant have insurance on my phone because I was on the lowest plan they have but tells me that there is nothin he can do about it. Once he checks my record to see that I DO in fact have imsurance to cover the phone he tells me to file a claim over the phone. I begin to explain the my phone blacks out(cut on an off) at random. He again says there nothin he can do about it. Okay heres the kicker I call like a fool to file a claim the lady on the phone say to take my phone to the nearest location that they would replace it with a new phone..an endless circle of bs

In addition, that individual was blasting some hip hop song that I found objectionable and unappealing.

HORRIBLE EXPERIENCE AT THEIR STORE. Their locations should be shut down. Very rude and unprofessional. I would rather pay more money at another cell phone company than to ever speak to a METRO PCS STORE EMPLOYEE again!

I paid my bill of$38.00 and then the phone company said i need to pay an additional $38.00. I get to used my phone for one day. They are very breaching and unethical. I never receive a customer code or what ever it is? They are doing bad business.

I signed up for the phone service and I get so many droppped calls and as of Sunday 6-20-10 knowone hears me when I call or when they call me. I just go this service on Wednesday 6-16-10 I've even taken a trip to the main office on Cheltenham Ave.

i add some money on my card to pay a phone bill. i tried to pay the bill and the money was take off my card but the company never recieve it. the money is lost. every time i call the metro pcs visa they debit out 1.00 for just talking to someone about money thats missing. i feel that they should talk to me without charging me a fee. if i need a sheet of proof where they took the money out to show the phone company the charge 2.00 its not worth having this card. i hate i got it

I purchased my first MetroPcs phone at Forest Avenue on March 16, 2009 and paid in cash $180.00. I went out of town in August for my birthday and was only able to use my phone in two states, Georgia and Florida. I used a person's phone that was on the bus with me as soon as I learned I had no service to contact Metropcs while traveling and was told that I was supposed to have dialed *228 or some crap before I left, so that I could have service while I was out of town, and that there was only towers in certain areas. I specifically asked the salesman would I be able to use my phone any place out of town when I left. He told me, no problem. Yet said nothing about using *228.

When I spoke with customer service with the other person's phone and she explained this to me, I asked her "how was I supposed to know this when no one told me this when I purchased the phone." She said to me, "it is in the contract". Mind you, there are no contract with metropcs! I don't know who she worked for, but obviously, it was not for metropcs. Anywat, I came back to NY, I was furious because I was paying for a service I could not use. By this time, they had opened another Metropcs a few doors down from me. I went in and told the agent what had happened and was told that the phone I had just purchased in March was out dated and I needed to upgrade, "that was what was supposed to have been the problem. I said, the phone was only purchased less than six months and its already outdated! He said yes and began showing me other phones.

I liked the Neo, and purchased it for another $180.00 in cash. He told me I would have no problem when I went out of town because of the upgrade. I was also supposed to get a $40.00 discount on my next purchase, which I never did. I went out of town for Thanksgiving, and guess what, no service except in Georgia and I was going to Mississippi. I had to go and purchase a phone so that I could have a phone one me while I was out of town because I was lied to again.

I spent $360.00 in less than six months for 2 phones, while paying my bill, not being able to use the phone for a month and being stuck now with 2 phones that I don't use. Was not given my $40.00 discount for the purchase of the next phone, was not credited for being unable to use my phones while out of town. Plus, I had to purchase a phone to use while being stranded out of town and extra minutes. So we are looking at about $600.00 Metropcs got over on me with. In the entrim, they lost a good customer. I paid my bill each month on time and they are the loosers. I feel they should be made to reemburse people they have scammed, that is how this company is abusing the american public and getting rich off of their fraudlent techniques of sucking in customers and screwing them out of their hard earned money.

On 6/8/2010, I returned to MetroPCS to return earphones I purchased with my VISA MetroPCS card. I purchased the earphones on 6/4/10. The sound quality of these earphones were not up my standards. When I purchased the earphones, the cashier threw the Visa Rebate card away. As I tried to return the earphones, I was told that since the card was disposed of, they could not issue me a refund AND they kept the earphones! I was spoken to in a disrespectful and belittling manner. As a SENIOR CITIZEN, I was shocked that I was treated so badly. The Rebate card money in the form of the earphones, that was due to me, has been confiscated by MetroPCS employees.

MetroPCS is slamming our account. We have been with MetroPCS since Dec '09. In Feb '10, we added an additional line and signed up for their flat rate pricing plan promotion which is $35/phone line. Total monthly bill should be $105 flat each month (no additional fees). Feb was the only month that happened. Since then they've always charged us more and they can't explain why. Sometimes they tell us it's because of changes made to our account, which we've never made. I suspect that they're slamming customer's accounts. If they did this to all or even some of their customers that would mean a lot more money for them and probably most people aren't looking over their bill very well.

On 3/28/10, I spoke with operator #**who agreed that we should not be paying more than $105/month and she would adjust the bill. On 5/3/10 they turned off our phone because they said we owed them $4 and they would not turn our phones back on until it was paid. I spoke to supervisor Jean (opr#**) on that day (5/3/10) and explained to her about the conversation I had with opr#**on 3/28/10 and the agreement that was made to adjust the account and she would not honor that agreement and would not allow me to speak with her manager then she hung up on me.

Purchased a Samsung Caliber phone in an area in which I have almost no dial tone. Phone shuts off and completely erased all contact numbers. Can't hear well the calls. I returned it exactly 7 days later and because I went over 1 hour by some 20 minutes in a week, I was treated rude and nobody exchanged or refunded the phone to me. My problem with this is that it's unrealistic. Obviously, a person will speak more than an hour on an unlimited plan. Especially if one needed time to see if they like the phone or not. One week and a little over one hour. I will go to the Attorney General, the BBB and to call and speak to Todd ** from corporate. The store manager Gary ** was very rude. He lied saying that he was there when the girl sold me the phone a week ago. There were so many people that it would be impossible for him to say that he heard what the sales person was saying. I could hardly hear her. The consequences are about $350 of damage and my time. I have receipts.

I bought a Samsung Caliber on April 23, 2010. I went to return it on April 30. The contract stated that for a full refund, to return within 7 days. When I went to the store on the 7th day, they told me that I was 1 day late and that they count the activation date as day 1. I made them call the store manager, who called the GM who agreed that no refund shall be given. I said over and over that the contract does not state that activation day is day 1. Just that to return within 7 days. They instructed me to go to the corporate store off Grapevine HWY, but no phone number, which does not make any sense that there is no phone number. I think I will try and go up to the store today and try and get my money back, if not, I'm out $320.

I went to buy a Metro PCS cell phone on Sunday April 11 2010. I live in Reading PA. I asked if the telephone will work in Reading, PA. Marcus looked it up in the system and said that the phone will have service in Reading, PA. I bought a telephone with a one month card service that cost me $178. I paid with my debit card. That evening when I arrived to my home, I realized that there was no service coverage in my area. I tried on numerous occasions to call the store but they have a voice box that has not yet been set up. Two weeks later, I drove back to NYC for 2-1/2 hours again.

I met with Marcus on 4/25/2010. He said the phone had not been set up for roaming. He set up the telephone and told me it should work without a problem. I came back to Reading, PA and guess what? The service does not work properly. I shipped the telephone through a bus service to my mother. My sister-in-law went to the store and they refuse to give me back my money. I tried calling the 1800 number to talk to a live agent but the automated machine will not allow me to. This company has a scam. It needs to be addressed and fixed because I work very hard for my money.

It cost me a trip to NYC that cost me over $50 in gas and toll. It also cost me $20 to have the item sent back to my mother in a bus service. I was cheated with a false advertisment. I was told the telephone would work when in reality it did not work. Now I lost $178 plus the expenses described above and all I get is an "All well. We will give you a store credit for $100." What would I do with a store credit when I am unable to use Metro PCS in Reading, PA? I have been taken for a sucker.

Under a month ago, I purchased from Metro PCS at the 13200 Block of Harbor Blvd, Anaheim, Calif. a Kyocera Laylo cell phone. Found out the camera did not function. I took it to the 6th Street Metro PCS store in Corona, Calif., was told by lady to take it back to where I purchased it. So I drove 40 minutes back to Anaheim, California where I was told to take it to the corporate store at Warner-Bristol in Santa Ana. The lady did not know the address of her own corporate store but was able to give me directions on how to get there. I asked her, why she did not have the address. She said she was not given the address. Her fellow employee agreed.

At corporate store, 25 minutes later drive, Robby finally figured it was a bad phone, went to the back room and came out to say there were no replacement phones and to come back in 6 days, after 4pm. I drove over 1.5 hours and dealt with Metro PCS employees who are so poorly trained. They do not really help and are not given corporate address of where to go to replace the phone.

I called both maid location, and the toll free number to get credit on a phone that was stolen. I made a payment on 3-8-10, and the phone was stolen on 3-12-10. I called and reported it, and they are giving me all kinds of excuses, and not reimbursing me for a payment I made, with no phone. Basically, I was paying for nothing, and when I told them to cancel the phone, they just suspended it, so they could make charges higher, and higher, and higher. I am so upset. I'm an old lady on SSI, and they are frankly taking advantage of me. I was told the big boss is Bill **. I'm trying to write to him, but they our telling me it's none of my business where he is. What a terrible company! I am still waiting for a refund.

I have Metro PCS for 4 years. But recently, I can't receive and make call between 9:00 pm to 10:30 am and can't text too. There has been no signal for every single night. This problem is unresolved for over 2 months. I see more and more Metro PCS stores all over Sacramento, CA but the signal become worse and worse each day. This is totally unreliable. Imagine, if an really emergency happened to me, I wouldn't be able to make a 911 call between 9:00 pm to 10:30 am with Metro PCS. Customers, please do think twice before subscribing to Metro PCS phone service.

Bought a Samsung 220 Code and it always gives me trouble. It freezes constantly, reception sucks, receive messages late one or two days later. I hate that I bought this phone for $250, what a waste of money. I had good expectations with the code phone, and now, I wish I never bought it. Also, MetroPCS is not good at all when it comes to providing good service. They always have an issue with service and reception. I have lost my patience with MetroPCS.

I ordered a Motorola VE240 on a Saturday, got the phone on Wednesday of the following week, which I knew was going to happen. I activated the phone without a problem, paid for the first month and was off and going. Three days later, after telling numerous people my phone number, I received nothing. So I called them back, and they have sent me tons of messages. But I have yet to receive a single one. So I do a quick test, and my outgoing number is 1 digit different than the number given to me by the MetroPCS representative who activated my phone.

During that time, I also bought two ringtones, both of which were $2.00 from Metro, and I received neither of them due to the number being different. Now, when I say different, I mean the number programmed into the phone information is different than what people see when I call them. Needless to say, I was not happy to hear that because a single representative ** up one number, I spent at least an hour trying to get my money back, of which they would not return due to me consenting to the supposedly nonrefundable payment for the ringtones, which I never received.

Oh, and during the hour or so on the phone, it was just trying to get them to get into my account, a result of their ** which made the eight-digit PIN I made invalid because it was the wrong number to begin with. So, thanks to the "Limitless" MetroPCS, I lost hours of my own time and $5.00, which doesn't bother me anywhere close to the time I lost.

Dear respondent, I have been charged more than what it supposed to be for this month.

On March 31, I paid my Metro bill which was not due until the 8th of April. On April 3rd, I changed service providers. I went to the office at Abrams and Collins to get my money back. I was told, "I'm sorry but we don't give u your money back." I do not agree with this as I paid money in good faith and since I won't be using the service, I want what is rightfully mine. If they kept everybody's money like that, there would be more upset people like me. I hope this matter can be resolved soon as I am very upset about this matter. Thank you for your immediate attention.

I purchased a Samsung Finesse cell phone from Metro PCS and completed and mailed the rebate form. I contacted Metro PCS to inquire about my rebate. The customer representative told me to go to the store (Metro PCS) where I purchased the phone. Store manager said to call Metro PCS. I called Metro PCS while I was in the store and put the manager on the phone. I was instructed to go to the Corporate Metro PCS store on 125th Street NY, NY.

I waited a half hour and was informed by a manager that if I did not purchase the phone from his store he could not help me. He instructed me to call Metro PCS. I called while in his store I was given five different phone numbers to call. Each phone representative said, "I cannot help you, call this number." When I informed the corporate store manager of what was happening, I was told to return to the store where I purchased the phone.

I went back to the store where I purchased the phone, the manager and I called Metro PCS again the customer service representative attempted to give me a phone number that I was given the first time. I informed her of all that had happened. She took my information and said someone will call me. I was told that Samsung is responsible for the rebate not Metro PCS. I went online (samsung.com); the web page requested all the information about the phone and purchase. When I completed the form, it said Samsung does not sell phones to individuals. I must contact Metro PCS. Please help.

This place has done a few things all at once. First, they overcharge me on taxes. When I noticed, I went back and claimed the extra charge. They returned $4.70. This was on February 26 when I went to buy a telephone. The next day, I returned the telephone because it did not work. The store manager said that telephone type was having problems syncing with the computer.

In that case, the telephone will not fulfill my needs and expectations. This was on February 27. Since I paid with a debit card, he said he credited back into my debit card. But from $149.00, he only credited $91.26. He said that they keep the rest of the money. I do not know if this is legal. I think that he is just stilling the rest of my money.

On March 3, I checked my bank account for some payments that I had done. Surprise, my bank account was overdrafted for 70.00 dollars, because they had failed to return the money to my bank account. I went back to the place on March 3. They said give one more day. I wish I did since I did not have any other option. On March 4, in the afternoon, I checked my bank account again. The money is not there. I went to my bank inquiry. There is no transaction at all. I went to the store. They do not have a satisfactory answer. At this point, I am very frustrated. Nobody has an answer. They took half of my money and I had to pay the overdraft of $70.00 to my bank. I am still without my money. Nobody has an answer. Today is March 5, a week after all this began. What else can I do?

I bought a MetroPCS phone for my son. It seems that one of his ex-girlfriends has called MetroPCS, gave his birthday to access his account (that's all they need), switched his service to their phone, and then changed the number. It was that easy for her to steal his service but we are having to jump through hoops to get the service restored, to no avail. It's ridiculous this day and time to believe that all you need is a person's date of birth to access any account. She was getting any and all personal information anyone texted him.

I have been paying insurance on my phn for years, and when I am working and dropped my phn on Saturday. I tried to have it replaced and was told that I had to pay $85.00 deductible. And the price of my phn has just been lowered to $79.00. I am a funeral escort and I was working a funeral and needed to contact my boss for my next funeral, so i was in need o Metro Pcs help, and all they said to me was they could not help me. And of course I was upset. I was losing money at the same time.

I went to another co. Bought a phn. When I got home and got a old Metro phn that will make calls but phn book has problems and took it to Metro the next day. They told me my acct was closed and I just paid my bill on 01/28/10 and I was told that I have just lost that payment. This by any term is robbery from customer. That was an experience that I hope no one has to go through. I was going to give that phn to my handicap mother and pay the bill. She just needed a phone that she call out on and why I was going to give it to her. But Metro don't care about or my mother I see. I was directing traffic for a funeral when I dropped my phn off to belt loop clip. I lost money due to the fact they could not contact me for location to the next funeral that came while I was trying to work the issue out with Metro. They ran me around from store to store costing me time and gas and emotional pain.

We decided not to pay the bill of January since they do say that we can stop paying for a month and then begin the next. So, we went to pay it for February. They said since we paid it on January 31 and we didn't say that it was for February, they canceled the phone this month, when they never told us that we needed to say that. We wanted to cancel that number and get the new one. When we went to claim that they didn't explain that to us, they said "Well, we don't have time to explain everything." I think that that is just preposterous and we should get the activation back for this month.

I purchased a cell phone on January 3rd from Metro PCS. I charged the phone and the battery would go dead the next day. I went back to the store to complain and the manager gave me a new battery, and told me there would be no more problems. The phone still wouldn't work properly. So I went back to get a refund. I was told I couldn't get a refund because my airtime usage was over 60 minutes, it was 1 hour and 31 minutes to be exact! However, I returned it within the 30 days of purchase. I've been inconvenienced having to waste my time and gas going there. I'm frustrated from complaining and feel like I'm being ripped off!

I have Metro PCS as my service provider. Global Communications seem like a scam because I pay my cellphone bill twice and they have not processed the payment. I went back to the store and they said that they cannot refund me the money back again. I went to a Cooperative Metro PCS and they told me they are not allowed to make payments because they do not have license to make payments.

I cannot roam on my phone. I just received my 3rd phone, moto ve440. My plan gets changed without notice. From week to week, prices on phones go up and down. I just bought my phone few days before Christmas and have not been able to use it when I need it for work. There are no towers in N. Westchester which is where I work. I am losing money and missing calls from my job. I paid $27 for roaming and now they tell me I only have $25 and have not used my roaming. They tell me it's up to the discretion of the manager if they have to replace this one. I paid $129 and they may not replace it at equal value. Please help! I'm losing money at work!

My 18 year old son bought a phone for $270. It had all kinds of feature, text, web, etc. At the time he bought the phone on 11/16/2009, his plan was supposed to be $45 a month, as advertised in the store and on their website. When he went to sign up, the plan had changed to $51 a month. I didn't go with him, so I don't know why. He was given a receipt with this monthly amount on it, and when he went to pay his first bill on 12/16/2009, they wanted $60.49! How could this be? He asked for a return of his money for the phone, and was denied even half of the money.

And now they are claiming they have the same plan for $40 a month, "no ifs, ands, or buts, period". What is going on? I am so angry! Were they taking advantage of a young person who isn't business savvy? The salesperson told my son that the bill would be $51 a month and if he was billed anything different to come and ask him. When my son asked this guy, he said, "Too bad, that's what it is." Help me! My son is not only out $270 for his phone but really wanted this service and was terribly cheated and taken advantage of!

Well I called Metro PCS inquiring why is it that they are the only cellphone company that have not done the $5 extra on your phone bill whereas the $5 would go in aid of Haiti to help with the disaster that happened. No explanation was given and I guess the supervisor was too busy to handle my question as in regards to helping. Every other cell phone company is actually offering help. I am not with those company. I'm with Metro PCS and I feel as if that is very prejudice.

March 15, 2009, I purchased a phone from MetroPCS at 2040 Forest Avenue, Staten Island, NY for the total price of $180.00. I went out of town in August for two weeks and had no service. I took the bus, so as soon as I found out I was without service, a lady on the bus used her phone to contact MetroPCS for me at which time I was told by customer service I was supposed to have dialed *228 before leaving my calling area. I asked her, "How was I was supposed to know that when no one told me about it?" The customer service agent said to me, "It's in the contract." With MetroPCS, there is no contract and the only thing I received was my book that went with my phone and my receipt. I spoke to another representative who told me I was supposed to have dialed *228 before leaving my calling area.

Again, how was I supposed to know this when no one gave me this information? When I returned in September, there was a MetroPCS a few buildings down from where I live and I went in to talk to someone about my situation. The sales representative told me that my phone was outdated and that probably was what was wrong. I asked him how could a phone be outdated when I just purchased it in March and this was September? He went through some spill about an upgrade and I went ahead and purchased another phone for $180.00.

I specifically asked the representative if I should dial *228 before I left town for Thanksgiving holiday and he told me, "No, you're good to go. You don't have to do anything." I told him I didn't want the same problem I had before being stuck out of town with no telephone service. He assured me I would have no problem. As soon as I left NY, again, I had no service. I had to purchase a phone so that I could have means of communication.

When I returned to NY, I went directly to the office down the street and told the sales representative, who was new, what had happened. She tried contacting customer service while I was there and she was not even aware of *228. I asked customer service about a credit to my account. After all, I pay my bill diligently every month and with both these incidents with the false information and incompetent salesmen and customer service agents, I was entitled to credit. I was without phone service the first two weeks in August, which I paid for the full month. I was without phone service for two weeks during the Thanksgiving holiday, which I paid for the full month.

Plus, I had to purchase a phone so that I could have a means of communication since I was unable to use the phone I was paying for each month. Because of the incompetence of the salesmen and customer service representatives, supervisors and an extremely arrogant manager, I was told I was not going to get the credit. I have both receipts for both phones and the phone I had to purchase.

I feel that MetroPCS could have easily given me the credit. It is not my fault they are not training the people they are putting in these stores which are popping up everywhere. And if international calls can be made, why is there no service in the states? And why aren't the sales representatives explaining this to the customers when they are selling the phones. I was never once told I would not be able to use my phone wherever I went, otherwise, I would not have gotten it. I could have bought a phone someplace else.

I paid my monthly bill, and a couple of days later, my phone service was off for nonpayment. I called and talked to a store manager, they all said, "We are working on it." After 5 days of calling and going back and forth, phone was turned on. Now a month later, the company is charging me past and this month, claiming they never got a payment. Needless to say, now, that company closed after a month. So now I owe 2 months.

October 25, 2009, I saw Metro PCS office at the address up above. I had to pay my son cell bill so I walked into. There was no line of people waiting to pay their bills. I was the only one there. I saw to Hispanic female talking on the phone not paying any attention to me until I said excuse me, I want to pay my bill, do you take debit? One of the female person said to me, no we speak only Spanish and we only help people speaking Spanish. Only cash. We don't want you here only if you talk to us in Spanish. I asked for her name. They refused to tell me. Told me to get out American **!

I called concerning hidden and undisclosed fees. There was a spike in my bill and no one at the company can explain why. I was also told that with MetroPcs the tax rate is 17%. I am also paying for services not rendered.

my monthly prepaid/ no contract free agree ment had been unfairly violated + and i was forced to pay one whole months fee of 52.00 dollars for 2 wks of service. (Legalized Extortion)

metro pcs forced me to pay the money for service that was not provided i call customer service to explain they were rudeplaced me on hold 2x for approx 20min/ + 18 min 2nd time 3rd time disconnected my calls and put me onto deceptive prerecorded/computerized dead ended redundant messaging an d also refused to provide for me any contacts email addresses or a ceo name # or corporate headquarter location (unfair + deceptive buisness practices) Basically they stole my money threatened to discontinue my phone # if i did not pay ( this to me would legally constitute corporate theft, deceit black mail or extortion) So what?Because they are a legal corporate entity/corporation our legislatures are allowing this ? This is whats wrong w our system, why are these bottomfeeders allowed to get away w/ this ? This is illegal + unethical. I want my 2 wks of service back they stole from me. Iam a full time college student + i work very hard for my income, its completely unfair + unacceptable

i have been a metro pcs customer since late september 2009. Now here comes the major problems that i have been having with metro pcs since i became a customer, i have been having problems with the telephone i had purchased there and it won't charge it always dies on me because were you charge the fone it is worned out not to mention that i have been having this fone for 3 months to this day,

the problem with the way handle my concern with my problem really [upsets] me of because they tell me "i can't help you you will need to speak to my manager" then i come back to that store again. then that manager tells me that he can't help me neither. I repeat my self again about my concern with the problem that i am having. he sends me to other store's here in bakersfield and that doesn't help neither,

then these stores send me back to the store that i went to, i call to a number that i found online. they tell me that i would have to go to the main office which happens to be in panorama city ca. that is 120 miles from were i live at. So i drive out there cause i had spoken to a freddy that works at that metro pcs store in panorama city.

he then tells me that my fone has a year warranty so i do qualify for a new fone. he then asked me why didn't the stores here in bakersfield heelp me. i clearly told him the reason, they told me they can't help me. also not to mention that fact that the manager placed an order for a new fone and told me that between 3-4 day's the fone should be in. come to find out that i show up after the 4th day and that cancels the fone.

i got so angry i told him off and i told him this is the way you guy's treat all your customers why would you do that i never told you to cancel it, I need that fone. he then say's because it's been canceled we can't re order it. he then say's who y placed your order i told him are you serious? you were the one that placed my order. you were the one who inspected my fone you were the one that told me that i had 1 year warranty on my fone you were the one who said that you would replace the fone for me because the charging input worned out and the battery is swollen. now youre going to play like you don't know me or helped me when you have me running around bakersfield trying to get help from all these stores and they turn me down.

i have walked in all these stores and to see all their workers texting on their fones instead of helping customers and talking about what happen last night with tom, dick, and harry (not to mention) that their there to help customers not to talk about or put on fashion show's. these girls look like tramps' and give the worsest customer service ever, yet they sit there trying to look cute and proffessional and are the worsest workers and give the worsest service.

mind you they all are rude including the guys walking aound with their lazy. instead of helping others they are [talking] with each other. i would love to take them to court. i have ran in to many people at the metro pcs stores having the same problems as me. also not to mention the store in panorama city that i have been trying to reach all week for my new fone that they would replace supposedly said for me to call and check in to see if my fone is in. never answer their fone

not to mention all metro pcs stores never answer their fones. they leave fax machines on, now tell me that's terrible, awful, customer service ever. So now it's 2:55pm and still answer. do i have to drive out there again and spend 145.00 in gas again just to go out there 120 miles from were i live for a 109.00 dollar fone that could of been replaced here in bakersfield ca. come on.

metro pcs get the paidment on the 9th and cash my paidment. on the 11th metro pcs disconnected my phone. i have to drive and gived them the proved of my paidment. today is the 16th still my phone is out of services. metro pcs is been doing this for the past 6 month. i when to the offices in conway and the staff member didn't let me talk to the billing dept from metro pcs. the staff memeber said. i'm sorry but they lost your paidment and until they can't faind the paidment we can't get your phone on. wow. metro pcs loss my paidment every month. metro pcs take the phone out from the 11th until the 16th or 20th each month , metro pcs dosen't gived any credit and metro pcs cash your paidment every month. at this moment i don't have the phone on. but yes metro pcs cash the paidment, yes metro pcs refuses to get my phone on services until they can faind my paidment. wow!

They were charging me $56 for only two weeks of service when the $56 paid was for the month. When I paid my bill they didn't change the billing date and I even tried but the person at the other end said it couldn't be done. That's interesting because a friend of mine says it can be done. Thus I ended my account with them. Closed account and lost money about $50.

On October 24 2009 I bought a cellophone from Metro PC representative as gift for my second grade daughter's birthday. She was so happy with the phone. On Sunday November 2 2009 my daughter turned on the phone and it wasn't working. Monday November 2 I called the Metro 800 # and complained about the phone, the representative advised me to take the phone back to the agent, since it has a warranty and ask him for a new phone.

When I went to the agent he advised me to go to Trenton, the Metro Office and inform them what had happened! When I went home I was wondering what to do since I need the cell for my daughter as an emergency. I called the 800 number again and the gentleman advised me to go back to the Metro agent where I bought the phone to get a new one.

I went back on November 3, 2009, the agent called his Sales Manager and he again referred me to travel to Trenton to get my phone! Considering that I have a tight schedule, two children and other related business matters, I was wondering when I will get the time to drive to Trenton, meanwhile my daughter doesn't have a phone!

I am so frustrated! Ever since I joined Metro with my plan I have paid extra money when my phone was cut off! I am planning to travel to Trenton probably on saturday, I amnot sure what time! I have heard complaints and complaints about the poor customer services of METRO PC! I am so worried about my daughter with no cell phone! If I have to travel to Trenton, I have to request some hours off from my work which is not acceptable.

I have tried to change my pay date, being on disability it is better to pay the first. I was sent from one authorized dealer to another, with the cost of gas and inability to get my questions answered I feel frustrated. I changed from att, bought the samsung phone that is $350.00 and feel mislead about the phones abilities, and unable to resolve a simple issue. I miss Att, I might have paid more per month, but the phone was less, did more, and enjoyed good service.

I paid my cell phone (Metro PCS) bill ontime on October 3rd of this year. Two days later, I switched my phone number to Sprint and had my Metro account turned off. I called Metro PCS to see if I would get my refund for the month and was instructed to return to the store I made the payment at and my account would be notated. I went to the store and was told that I would not get a refund. I again called the (800) number for Metro PCS and explained that I paid my bill but swithed carriers and would like to get a refund, and this time I was told that it is a pre-paid service and I had the option to use the time or not. In the mean time, my Metro phone is shut off and I do not have the option to use the service and they are not refunding my money...how could a company take someones money and deliver nothing in return?

Bad business practices, terrible service, deceptive billing practices.

Me and my husband are on a month to month contract our bill is due on the 8th of the month but I myself has been out of work due to an accident, and was not able to make our payment until 9-16-09 because that's when my husband got paid not only do they charge me a fee to payit but they make the due date the same as your original contract but since we made the payment so late they should do our payment month to month making our payment due 10-16-09 that's only right otherwise we will be loosing 8 days of service and still have to pay the same amount every month not fair. also the when I dial 611 on my metro phone you can't get a agent the operator keeps saying I understand you wan't to speak with a agent let me see if I can help you first, so I repeated agent and she still would not connect me and repeated it again when I replied agent the phone disconnected twice I tried this very frustrating.

Although its a utility how can they put be into collections pre-emptivly? If it shows on my credit like they threatened it will affect my credit. Now I have a phone thats useless because of them not me.

taking care of this for my daughter.she has no internet and can't call at work, no car. metro has taken advantage of low income and unsopisticated person.she bought motorola razrv3 for very high price-told great phone-this phone has been a terrible phone since it 1st came out. she went back many times after buying it july 2009. they told her she could buy new phone w/her insurance for only $80.00 instead of 2x that, neglecting to tell her that motorola has a 1 yr warranty and should do for nothing.

alma says keep coming back--i went 90 mile round trip to take her there, alma walked out and said the guy inside would take care of. of course, he said she is only one that could do it. not my 1st call, but today she said she would do something and call me back--she has not and been out to lunch for 4 hrs. i have faxed to metro corporate-not sure if right#impossible to get anyone to help and fax to motorola.

Online [they] demonstrate the Messenger II at $149.00 with an instore instant rebate. Why did I have to pay $180.00 and not the advertized amount. I was cheated out of $30.00. How can I get my rebate money? With the economy hitting so hard I need every penney that I have comining to me. This is one reason I purchased the Messenger II.

I have use metro pcs for about 6 years and is been great untill the last two months,i use to to have great signal anywhere i go but now the signal in hampton ga,where i live is bad very bad,i do not know what it is , i try to fix the problem by talking to them,but so far their are not doing anything about the problem,their better get their act together or their are going to losse many customer in the metro area

My mother-in law, aged 67, bought a $200.00 cell phone for our daughter for her 14th birthday. She had it activated and everything. We live not even 5 mins from this store. When we got home and she gave it to our daughter, our daughter noticed scratches on the end like it had been dropped! She then tried to find the card to insert to take pics, etc. There was no card and no USB cable!

We went back to the store to find out about the scratches, card, and USB cable. They told us it was #1. a used phone, #2. it does not come w/the card, #3. it does not come w/the USB cable. We have to purchase them seperately! At home, we looked at the books to see what accessories came w/the phone.

Finally, we noticed on the box, the list of accessories. It included the USB cable as well as the card! They deliberately mislead us into believing we were buying a new phone! We told them we wanted a new phone because her other phone was old and beat up!

Now we have a $200.00 used phone that is going to cost more money? On a fixed income, we cannot afford that! She has 3 phones on this acct! Any phone we have ever bought has always had the card and cable!

i have been a metro customer for about five years. since my daughter was 10 she has carried one of [their] phones. i have never had a problem until i finally bought her a new phone for her 15 birthday. up until then she had used phones because she was young. i bought a samsung messenger phone. 9 days later the phone was stolen. i go throught the insurance, ive never bought a new phone so this was my first experience

I FAXED THE SAME PAPERS(3) SHEETS AT $3.00 A SHEET 6 TIMES! every time i called them they needed somthing else, or they didn't recieve them. when i had a conformation letter stating they had no help at all. then they refused to talk to me because my daughters name is on her phone. she is 15 who did they think paid this bill? so we had to put me on the account. anyway this took me 2 days of phone tag to even get to file the claim.

i made the $85.00 payment. they said it would take 2 days. it took 3 weeks! then they sent only a phone. no battery no charger no instruction nothig but a phone. so then i had to buy everthing else again. i work hard so she can have this phone. i don't have one so she can so i know where she is. she went a month without a phone but i still had to keep her account current for that month so she wouln't be interupted and lose her number.

well now weve had this replacement phone that i now have about $400.00 invested in for only about 6 months. she is on the couch talking to her cousin and it went dead. she says mom get my charger. she plugs it in NOTHING! no light no sound. so when leave it pluged in all night nothing! this phone is less than 6 months old $200.00 plus. so i take it to this corporate store to get it replaced $10 or $30. this guy looks at it and says it has moisture damage. i said it don't have water damage he says no it's moisture damage i said what? well when she talks on it she sweats he says. the indicator was all white

so i get coporates number and call them. i spoke with a lady who told me to go to another corporate store 160 miles round trip for me and maybe they would replace it. i said thats crazy let me talk to your supervisor. so i talk to him. he says he will send a report to the manager of the store i was at & to go back and talk to him not to drive 160 miles. so i waited 2 hours till the manager got there. he told me he had the report but that it was his call and he would not replace the phone. he said it was not metros problem. that samsung sold the defective merchandise to contact them.

i didn't buy the phone from them i bought the phone from [Metro] and it was nothing that was done to the phone by myself or my daughter. it was defective. all i wanted was a phone for my daughter. if it would have been her fault i would have delt with the insurance AGAIN! but it wasn't. i threw the phone across the store. it was not then smartest thing to do but? i tried to do the right thing and no-one would help. im very disappointed now in metro and looking for a new carrier.

I purchased a new phone from a different store and it wasn't working correctly. I paid 180.00. I went to the corporate store on Missorri Ave. and they showed me another phone that worked correctly. The rep. said I'm going to put your information in the new phone. I found that strange. It turns out my phone # and my voice from my voice mail was on this new phone. As I was driving home I realized it was my orginal phone. The rep. was going in the back room several times during this process. So I was scammed. I called 214-265-2550 and spoke to a rep. He took my information and said they will text me in a few days.

on the month 8th i paid my metro pcs on 8-6-09. metropcs company cash the check on 8-11-09. on the 12th the is one my bill is do. the payment was already done by (billpay inside financial credit union.) metropcs desconnected my phone # becuases they can't faind my paidment. i have to drove to financial credit union and get a copie of my paidment. metropcs didn't connected my phone for 3 day's when bill was already paid. I tuck proved of paidment and i hade my phone connected.

on 08-15-09 my phone was disconnnected becuases metropcs can't faind the paidment, i have to drove back to the back and asked one of the staff to talk to metropcs and gived the check #. 2 time metro pcs disconnected my phone when bill was send on time. on 09-05-09 I made the paidment to metropcs, metropcs cash the paidment on the 8th.of 09-08-09. the paidment was made under (inside financial credit union) on the 12th of this month my phone is been disconnected. i call metropcs and asked them why my phone is been disconnected when i made the payment? metropcs , said until we can't faind the payment we will not connected you're phone.

i said. guess what i'm going to send this information to consumer afair becuases somenthing is not ok inside metro pcs. metropcs said. we don't care consumer afair can't touch us. i said. why becuases you guy's are connected with the polices dept. and the polices dept is been listen custumer conversation with out warrant? i said , if against to the law for any officer listen people comversation with out any warrant you guy's can be in big problem. and not only that. i paid the bill and you guy's are taking day's of my services when services is already paid that call (breach of contracted)consumer afair can get metropcs from each consumer with the same problem the i have to guy's can get 1,500.00 dollar's penalty. metropcs end the call and i don't have the services and inside financial credit union send the payment and metropcs already cash it.

I first heard of Metro PCS when I was living in Texas. So I decided to try them out, seeing as how I had no credit, being 18 years old, it seemed like to perfect situation...

I guess to be cliche, don't judge a book by it's cover. Metro PCS is a complete scam. In Texas my service worked great.

When I moved to New Jersey, that's when the problems arose. I had my service and number switched over to a NJ number so the my service coverage would be for here rather than in TX. It all seemed to go smoothly...Seemed being the keyword.

After a day and a half of service, my phone was "disconnected due to nonpayment."

I had just payed my first months in advance via debitcard, with BillMatrix. So I called Metro PCS and they informed me that not only did I somehow owe them money, but that my phone number had been canceled. They claimed that someone at Metro PCS actually had my whole account and number terminated. So they gave me a new number, and claimed they would transfer the funds from my terminated account over to my new account. This is my second phone number in a day in a half.

So it worked...for 26 hours...then my phone said I couldn't call anyone "due to nonpayment," This was getting ridiculous so I went to the Metro PCS store very upset and frustrated.

They called corporate offices, who then said they were sorry for the inconvenience and they said they would give me 1 month's credit plus the month that I paid for. So I should have two months service, and additionally they gave me my original phone number back.

So I thought this would be the end of it...I thought wrong.

After 28 hours, my phone does the same thing it did all the other times..."due to nonpayment," This was the breaking point for me... I was ticked off and ripped off.

I went into the store and had the representative call Metro PCS and they said, "We don't understand why it's not working, we see he has paid, etc. etc." so I was like can you restore my service please? The Metro PCS operator says, "Not until you pay your outstanding balance." They just said that it shows that not only have I paid but that corporate offices had credited me a free month...why do I need to pay?

After calling a new representative, they said they would restore the account so that i wouldn't have to pay anything for this month, which is what the account should already have said. So they did just that but gave me a new number again...My online bank statement shows that BillMatrix took the money out of my account.

Now as of today my phone just disconnected again "due to nonpayment". This is the final straw. I want to file a lawsuit against Metro PCS. I have paid for three months service and have yet to receive a consecutive 5 days of uninterrupted service....

This is a scam in all senses...

I call and ask if they received the check. No. they tell me. So I get on the internet and pay them an extra $100 for my Sept bill. Now they're telling me that I owe them more money for a check not received in prior months. If they didn't receive a check in prior months, they would have suspended my service, right? And since they send me the wrong amount in my "text bill" I get service cut off for 24 cents, 50 cents...and they won't correct my "text bill". Now I have my bank sending me proof of check payments. Now if I can just find someone at Metro PCS that speaks english.

I did not even have the phone 3 days, they would not return my money. The agent even told me as he was filling out my paperwork that even if I went over the one hour time frame for testing the phone, "Don't worry if you go over a little, we will take care of you." I went over by 12 minutes - at least that is their story I don't believe I talked one hour, let alone one hour 12 mins.

So, now my money is gone and I am kicking myself in the butt!!!

this company made an error with my bill and when i called to make my payment they assured me that corrections to my undercharged bill would be corrected and that my phone service would not be interrupted. after 2 seperate payments, and my serviec getting cut off all in the same day, i was told that they suddenly realized that they didn't recieve a payment 2 months earlier and now they were going to cut my phone serviec AGAIN! after i provided them with proof that the payment was made, they said that they would credit me for that payment and provided me with a new balance.

now we roll around to the next month and they want to over charge me. now they say that i under paid last month and i owe them and additional 60 bucks. so, to be able to restore my service, i paid and yet they say that all the claim tickets placed to the treasury dept. have been closed and they owe me NOTHING! not even credit for all the times they cut my service after saying that my services were protected from disconnection.

Metro's adding fees on after the billing cycles. Paid bill in full 99.15 two days before it was due. Received a text stating .55 cent still due. Their c/s was no help, when a complained about it i received a text msg about changes to my acct. This is poor service if i do not pay my bill service would have been disconnected. Pls tell me who should i contact. Thanks

I bought a new phone Ive had it about 4 mos and it just quite working. She checked the phone and made sure there was no water damage to it and we tryed to replace the battery and it steele wont work so she said she wood replace it but how ever is over the store was to bring some phones be cauce she was out of phones said she would be there by 2 PM today so I went back and she made a call and she said she wood be there in a little bite so I went back at 4 PM and no phone. So I went back again steele no phones this time I got a phone number to call and this is the number Monique gave me and it is now 7 PM and I steele have a phone that dont work. I have three lines I pay for every month and this isnt the first time this has happend to me. Please help me. Thank you very much.

coming calls on Aug. 3, 2009.none

Before I purchased MetroPCS, I read all these negative things about MetroPCS and I thought that these people must be crazy or picky. How can you go wrong with an Unlimited Everything plan for less than $50 per month? Well, I've learned the hard way that you can go wrong. If you rely on your cell phone for work, business, emergencies, etc, I would strongly advice against MetroPCS.

# 1: Their taxes are 25% of the cell phone bill. They charge MUCH MORE IN TAXES AND FEES than any other cell phone provider. I've had everything from AT&T to Verizon to T-Mobile to Sprint. I wouldn't be surprised if they are pocketing some of the fees.

# 2: Their customer service is absolutely horrid. If you ever had to deal with MCI Worldcom back in the day, and had billing issues with MCI Worldcom, then MetroPCS customer service is ten times worse than MCI Worldcom customer service. If you have an issue with your service or your bill, it is almost impossible to rectify any customer service or billing issue unless you send an actual snail mail letter to Corporate headquarters because they don't accept email and their toll free customer service staff is not empowered to fix any customer service or billing issues.

# 3: Their billing system spontaneously keeps changing the amount that's due so even if you are fully paid off till the next billing cycle, there is always the small chance that your phone will shut off because they decided at the last minute to add a a few cents to your last months bill. And I'm not joking. They will shut off your service for just a few cents.

# 4: Their technical support department is NON-EXISTENT. If you have a technical issue with a phone, they will refer you to a MetroPCS store. But the people who work at MetroPCS stores have ZERO training. I am not joking. So naturally, the employees at the MetroPCS store will refer you to customer service. So if you read the reviews carefully, most people with technical issues simply are forced to cancel their lines due to simple technical issues that can be resolved by MetroPCS but aren't being resolved by MetroPCS.

I consider myself pretty smart when it comes to these things to I am still in shock that in the 21st century in the United States of America, a company such as MetroPCS exists. It is terrible what they are doing. If I was an investor, I would not invest in MetroPCS solely due to the terrible customer service and inaccurate billing. If a company can't even take care of its customers and bill them properly, do you really think that company has the ability to continue growing?