Complain about a product or service

Magicjack

Gene of Whitewater, CO February 15, 2010

I bought my Magicjack several years ago and have been pretty happy with it (except for the huge splash page that paralyzes my system until it's finished opening Magicjack). That is until lately. All of a sudden it is popping up all the time disrupting my work reopening the program.

I hate using their support because it's pretty useless and a huge waste of time. The foreign support person apologizes all over the place but can do little to actually help with problems. It would be nice if they had an email address to write to and support personal who can actually help you. I hope the owner of the company gets this and addresses it. I tell people about the program but I also warn them about the pros AND cons of it. This splash page is it's biggest problem. Most splash pages work in the background so as not to stop your work. Is the owner an ego maniac?

Monica of chattanooga , TN February 10, 2010

I bought a Magic Jack and it worked for a couple of weeks. Then when I would go to use my phone, there would be no dial tone. I have chatted with them twice and the solutions they give me work for a day. The next day, no dial tone again. I also had the Magic Jack login tell me to connect to the Internet, when I was already connected. So, basically the only way it works, is if I unplug the Magic Jack and plug it back in. That isn't convenient when people are trying to call me.

Shyrl of Tucson, AZ February 9, 2010

I just ordered this product today and wow!!! I am already about to blow a fuse!! Then I happened onto this site and read this little blurb by the “inventor”: Charge #1: Some customers are being charged the price of magicJack during their free 30-day trial.

DB: This is not true. You will not find one person who was charged before the 30 day trial was completed. The issue is debit card holders, who were told at least 2 times, that there would be a hold against their debit/credit card at time of order. The issue with debit cards is that a hold may have the same effect as a charge on their debit card, causing overdrafts and the like. We do not accept debit cards anymore for a Free Trial, but offer instead a 30 day money back guarantee now. We have had this new policy in effect for about 30 days, and it appears to have fixed this type of complaint.

Well here is the email I sent to the company since nowhere can I find a phone number to actually SPEAK to anyone!!! *********************************************************************************** I just ordered this product today and am already furious with your company. Absolutely nowhere on the initial page of the website nor on the next two pages you have to fill out to order this does it tell you :

“Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. If you used a Debit Card, your Card will be charged right away, but you will still receive our 30 Day – no questions asked – Money Back Guarantee. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered.”

I went through the process twice to see if I missed anything and it is not there. Only when you have ordered does it give you this message in the confirmation. And even though it says in the message click here to change the method of payment, my boyfriends card was charged for 46 (Which overdrew his account costing another 35.) from you, which I don’t understand since you said the total was for 70.80. So do you think you are going to charge the card for that additional??? All your site says is this:

“Get your magicJack and receive Free Local and Long Distance calls. In the unlikely event you didn’t fall in Love with your magicJack, send it back (no questions asked) within 30 days and you owe nothing. There is NO RISK! We only bill you when and only when, you decide to keep your magicJack. Start saving right away!” So where in there do you see aything telling people about the debit card payment????

I’m sure you hear quite often from people saying they are going to report you to Better Business Bureau, but belive you me if I don’t hear from someone and hear that the account is going to be credited the 45 plus the 35 overdraft fee because of your companies failure to tell the whole story in your advertisement I will be reporting you tomorrow, Tuesday, February 9, 2010. And you can keep your product. I will not be recommending this to anyone!!

Kimberly of green river , WY February 5, 2010

I bought a Magic Jack and it worked for the first two days and has not worked properly since then, I was also forced to take an out of state area code because they have no numbers available for my state, so for anyone to call me it is a long distance charge for them or me to call my home. I do not get a dial tone, the phone does not ring and I can not receive incoming calls. I can make a call by using the key pad on the computer, but that is all it can do.

I have spent almost two months and numerous hours with customer and tech support, nothing has helped but they all want me to spend more time wasted on trying things that havent worked before and wont work now. I have also noticed that if they done like what you are saying, for example I want my money back or to talk to someone else they simply ignore what you are saying. The last time I contacted customer service I refused to go through any more troubleshooting and asked them to please just send me another one because obviously this one is broken, they wanted me to pay 10. s&h, I explained to them that I refeuse to pay anything for replacement of a product that did not work properly, the represenative of course ignored this and just kept trying to get me to follow troubleshooting instructions. This product is junk I am going to throw it in the garbage and get my old phone service back, the customer service is a joke.

Theresa of Oakland, CA February 3, 2010

Ordered Magic Jack off TV ad. Their confirmation said "No Reply Magic Jack" They debited my account, but I NEVER got the merchandise. I do not want the merchandise but they have taken my money out of my bank account and Not given me the product OR give me a way to contact them.

Keisha of Stockbridge, GA December 30, 2009

I ordered magic jack for 30day free trail with no s/h and I can try another one for no s/h and 30day free trail. So I got 2 jacks but checked my bank account 2 days later and I was billed 6.95 s/h, 29 and 39.95. The 30day trail isnt over. I wasnt suppose to get charged or any hold on my bank account. they had me online chatting, no phone# for over an hour trying to get charges reversed, chatting with several people..they wont give me there address to send a complaint.

i have to pay to return the item which they advertise i didnt have to....they take forever to answer back on chat and ignore me when i ask for management or corporate. i copied have the entire chat conversation. scared to end chat because i wont get my money back. caused my bank account to be overdrawn and will not reverse charges until i return the magic jack. i have to pay for return eventhough advertisement says i dont. they made me miss work trying to get charges reversed.

Susan of Marysville, OH December 27, 2009

i purchased the product and received it, only to have people i called inform me that they couldn't hear me, my voice kept breaking up, their phone didn't ring when i called using the product and in the middle of several calls, the product just quit working, (which disconnected the calls)

Shanita of Manhattan, NY December 23, 2009

Two weeks ago, I went to the Magic Jack website and did the trail version, i purchase the expidited shipping, in order to receive it before the weekend. It came before the weekend and i tried it out. It works great with headphones but not with a phone, which was fine.

I check my credit card only to find out, that my so called trail was not on hold but the hold money went through! I called magic jack and told them what i found and they said, i never purchase the Trail version, because they have a special coded order number, like i was suppose to know.

They told me that i could still send it back for a refund, as if i haven't read the fine lines of purchasing a product. They were not helpful at all, blaming me that I didn't press the free trail version.

Dayna of Beaumont, TX December 10, 2009

Someone stole my cc and used it to purchase products from Magic Jack, & I'm having a terrible time trying to get the money refunded to me. I have contacted them on four separate occasions and notified them of the fraud with ZERO results. I've been waiting since 11/24/09 for that email from their accounting department that "will arrive within 48 hours". 255.95 + bank fees & my life insurance is going to get cancelled due to the lack of funds caused by the Magic Jack company neglecting to respond to this issue.

Ryan of Morenci, AZ December 8, 2009

There product was ordered two weeks ago and has not yet been delivered. I used there online help and got no answers except for "it is in review." When asked why, the response I got was they couldn't tell me. The first guy (Chris chat session LTK419088505495X) canceled the session on me the so called "supervisor" (Heidi chat session LTK419088508253X) said she didn't have answers and would not transfer me to someone that could answer my question. She then just ended the session. It is a pretty simple question. WHY WAS MY PURCHASE PUT INTO REVIEW?

I think they are just trying to give me the run around to cover their short comings. Businesses with such poor customer service and that don't back their own product (obviously they don't have a lot of confidence in the Magic Jack) should not be allowed to be in business. With the economy the way it is I refuse to spend my hard earned money on a company that thinks they can treat their customers so poorly and get away with it!

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