Magicjack

I attempted to change my number for a $10 chg. My account has my maiden name and my married name. My purchase was rejected. I then spoke with someone on the chat line and they told me how to update my personal info. After which, I attempted again twice, to no avail. They continue to tell you they will respond via email, but this happen before exactly a year ago this month and they have never responded. After waiting six months, I purchased the one I presently have. I then called my number, it was then sold. I have six more months on that number.

This is the email sent to Magic jack, please help us with this issue.

Your company has hi-jacked my mother's number for a month now. Your company refuses to release her number, and that is a very poor customer service practice. We have had no other means of contact with your company other than internet chat. We have spent hours and many days contacting your live customer service people, without results. Your outsourcing of labor to other countries stinks! We want our number re-ported back to our original service provider, and your company is not cooperating!

We canceled our service with you as of Jan. 5-7th, 2012 and you have held up the re-porting process since with technicalities. We are on a campaign to contact everyone possible to get help in getting your company to release our number. What does it take for you to honor this request?

My mother's number is **. Please contact us or someone in your company to release the number for re-porting back to Century Link, our original service provider.

We will be contacting everyone including law enforcement, to state Senators to get results. The FCC has been notified and we will get a class action suit going, if needed. There are enough dissatisfied customers with your service to warrant this, if needed. There is something criminal about his practice. The FCC should have rules and laws against these kind of practices.

All we want is our number back, please! Please feel free to contact me personally anytime.

I chatted on line (no telephone calls) with 6 representatives over two days and 4 hours trying to set up magicJack Plus. I worked with them changing different things in the computer, never getting a line to work on the telephone. Also, I paid $20.00 to transfer old telephone number to them that now I can't have back. I was told by a rep that an engineer would contact me by e-mail. I never received an e-mail! After hours of no luck the last representative told me to get a "new computer or phone." That was very unprofessional! The instructions are a joke and with little actual help ever resulting in a working phone.

I have an additional 5 years added to my bill at the time of purchased. That was for 5 years for $69.99 so should be in effect until 2017. I do hope this can be rectified very soon.

I purchased two Magic Jack phones. Service is bad, dropped calls. But worse, I need to make international calls and they will not register my purchase request. I have tried to discuss on their chat line. The people or machine are out of US with no understanding of English. I have tried to get help 5 times and the responses are recorded statements and never help or solve problem. There is no phone to call or support in US. Beware once you purchase Magic Jack, you are on your own.

Worked good the 1st 2 weeks but the 3rd week, the sound was distorted. I returned the equipment to Radio Shack for a full refund. Magic charged me $20 to port my number from my previous company. Then, when I signed up with a new company, Magic Jack refused to release my number unless I pay $31 for porting out my number.

I recently purchased a Magic Jack Plus. I wanted to keep my old phone number so I paid the additional $20. I thought I would try it for the free 30 day trial, but by choosing to keep my old number this results in a 5-10 business day, or 7-14 day delay, so your free trial is about 1-2 weeks. Additionally, when I was setting this up, it did not state that I would not be receiving calls for this length of time. Customer "service" states there is nothing they can do and they have to follow company policies. Nowhere in the terms of service does it spell out the limitations above. As a customer service employee myself, I know there are ways to satisfy the customer, it just takes going the extra mile. I rate them a 2 on a 1-10 scale. I think I'll just send the thing back to avoid any charges.

I am in IT Tech Support and I deal with a large number of MagicJack customers on an annual basis. However, I am constantly challenged with customer service with respect to service renewal. Customer service is not ever able to help and it most of the time can take days or weeks just to get the MagicJack service renewed. In fact, in some instances, there have been instances where I was never able to get the service renewed on behalf of my clients. The fact is that MagicJack is making it extremely difficult to renew the service.

And they almost always claim it is a credit card processing issue when I am fully aware that virtually all of my clients have very good credit histories. Finally, and if/when you get the service renewed, you have lost either days or weeks of service, because the service is not renewed for a full year at the time of payment. I would like to be able to reach someone to have these problems resolved rather than chat on-line with the completely useless customer service reps.

I cannot call or receive from numerous numbers even within my own state. Many people report to me that they have attempted to call my MagicJack number and their calls are rejected. It turns out that MagicJack has not signed aconnection agreement with many other Telco's and they reject all calls with a MagicJack. I have to ask "What if it's an emergency? What if they reject making the connection and it's an emergency? " It's about making the all mighty dollar. They are not telling the truth. You cannot call to and from everywhere. MagicJack has lost its magic to me. I wish that I had not signed up for 5 years.

I got 2 Magic Jack services. Paid for 1 year for both of them. One of them I returned after 3 weeks. Kept the other one until now. 2 months before year subscription was over, I subscribed for 5 years. When the year was over, my phone was disconnected. I tried since October 2011 to get it working but got no where.

Last night, I spoke with them and was advised that the 5-year plan was applied to the Magic Jack with serial # that I returned a year ago. The agent said there is no way to move the 5-year plan from one Magic Jack to another. I was advised to pay 99.99 to sign up for a new Magic Jack service. The agent said, "Sorry, can't do much about what you paid earlier". I said some nasty stuff over the phone, good thing the wife was not around.

Advertised at $39.95 for MJ + 1 year service and $19.95 per year after that. My first renewal, they wanted $29.95 per year. They say they had a price increase. That is a 50% increase and the $19.95 per year is still being advertised on TV. It sounds like bait and hook. To get $19.95 per year price, you must sign up for 5 years. They don't tell you that when you sign up. A guarantee is only as good as the company guaranteeing it. If they close up shop, you are out of luck. As far as the price increase, Bank of America tried that and Netflix.

People are starting to stand up to these rip-off companies and I can see this will be in the cards for MJ. Customer service? That's a joke. They try to wait you out on live person chat until you go away. My credit card company had two numbers to call, 561- and ****. So go for it if you need to talk and you will. Most of the complaints could be solved in a few minutes on the phone. If they used MJ, it would be free, so why pay for a live person chat site? Because they don't want to solve the problem. Just take the money and run. I did not fire my phone company, I fired MJ. From now on, I will use Skype when I can or continue with the phone company.

I purchased a five-year plan, and the thing has never worked. There is no way to contact anyone about this product. As far as I know, it's a scam. They just recently sent me an email wanting me to buy another five years, and there is still no contact for the company. How long can they get away with taking people's money for a product that doesn't work. i would like to take legal action.

I paid for a Magic Jack Phone Plan for 5 years. I still have 2 years remaining on it. I cannot make any international calls on my magic jack. I cannot add any credit to my international prepaid minutes that have run out, and they cannot help me online with their technical support, or over the phone with the billing department. I have spent 4 weeks online with their tech support, and on the phone, and neither can fix this problem. The only way I can add credit to my IPP, is online, through my account, but when I try to complete the transaction, it tells me I have too many credit cards on file.

The reason I put two cards on file was that the technical department told me to when the transaction wasn't going through. Each time I try to get help, the technical department online says it's a billing problem, and the billing department on the phone says it's a technical problem, because payment can only be made online. In the meantime, I cannot make any calls to my family overseas, and my husband cannot make business calls overseas either. Magic jack refuses to help. They charged us for 5 years of service. They will not refund the remaining years of service left, even though the international phone service does not work. It has come to the point where we are going crazy from this, and don't know who can help us?

I purchased a new MagicJack plus in November of 2011. I had the regular MagicJack and decided to upgrade to the newer jack that includes 12 months of free service. On January 5, 2015 I contacted MagicJack customer service chat because I wanted to make sure that my service was not disconnected when my old jack expired. I was assured that because they were two separate jacks that only the old one would be disconnected. However, they in fact disconnected both jacks (I still had 11 months left on my MagicJack plus). When I logged on to my account they asked for $29.99 to reconnect my service that should never have been disconnected in the first place.

I decided to contact the customer service chat on 1/29/2012. I had 4 separate/different chat sessions and every single one said, "I will transfer you to one of our top 10% agents to further assist you." This, however, is just their way of ending your chat. They simply disconnect your chat and never even make an attempt resolve any issues. I'm out $45.00 for the MagicJack plus unit and there seems to be no way to resolve this. I should also mention that they tried to charge my credit card $23.43 for a two-year renewal on my old MagicJack (that I did not authorize). I had to contact my credit card company to stop the payment. With all that said I want to let consumers know that MagicJack is a scam! They have no legitimate customer service and they will take your money without your approval. Stay as far away from this company: they make false claims! Horrible service all around! I see a class action suit coming their way!

In complaint after complaint on this website, many or even most of them with a legitimate element, posters fail to read the Terms of Service Agreement before signing up with magicJack. This is a major mistake. Even a cursory glance over the magicJack TOS agreement shows the Magic Jack document sets everything up to their advantage. Customers are denied or sharply limited with traditional consumer rights and legal standing with product and service provider magicJack. Its TOS is a blunt document, even if expressed in "plain" English, and gives almost all legal protection and power to magicJack. In all disputes, the customer must agree at the point of subscription to binding arbitration. At all costs, prospective customers must remember magicJack is not regulated like AT&T (after a fashion) or Verizon (after a similar fashion), but is a "VOIP" (Voice Over Internet Protocol) provider, and is subject to different FCC rules with its customers.

I used my credit card to pay for a MagicJack for my sister who lives in a different state. I tried unsuccessfully to renew for 5 years. Each time an error message came up that the payment could not be processed at this time. I called my bank and was told that the funds were being held for the payment to MagicJack. I got the approval code and the reference number and gave it to the chat customer representative. There was nothing she could do. I was on that chat line for over 2 hours and still, nothing has been resolved. This has been going for over a week, when I tried to renew the cost was $69.99 now, it is $99.99 for the five years. It is so frustrating when you try to explain what your problem is, and get a repetitive answer which has no reference to what you related. Something needs to be done this is just a scam, my problem has still not been resolved. They are ripping off customers, and don't have the guts to have an 800 number. The BBB needs to get involved.

I ordered a free trial and was charged a few days later twice for one device. I returned device but Magic Jack did not refund for two devices as they charged. Now, they're arguing with me online despite me showing them two withdrawals from my bank statement excerpt.

After 3 1/2 hours and being dropped four times by the support team I was asked if I would like them to go into my computer remotely to fix the problem. I agreed three different times and they hung up. I asked for a contact number for the CEO and they told me that they didn't know that information. I still have service until April and what good is that.

I think this MagicJack company has it's good and bad side, a rip off and a help side. But as for international minutes, forget about it. The customer service personthe reason why I say person is I figure that that's a family business running from a basement and one person has 6 names to make you feel you're dealing with a huge companyall that is a hack site to get in your pockets and laugh all the way to the bank. Why you think no phone numbers? Now the page where you try to buy minutes has stop taking Visa debits and now MasterCards, saying request deny. You guys in America fighting overseas wars, you have killers and thieves right there in America and MagicJack flash is one of themthat's why it's magic, remember? They hold so much money on your card because the payment doesn't go through their banks or already full and need to empty before they could start processing again. So hold tight. You have money to lose, we have space to put it.

I purchased Magic Jack Plus at a retail store. When I got home, I tried to register it online. I got to a certain screen then it goes into an endless loop, that sends me right back to the screen that I was trying to get past. I contacted customer care. I have "chatted" with about 5 or 6 agents. I end up losing them, or they'll just ignore me, and I gave up, because I have other things I need to do. so I tried the next day , and got the same results.

I ordered the MagicJack from a T.V. ad. When I received it and read the contract that was on the computer I did not agree with the terms. So I spent several hours trying to find out how to send it back. The form did not allow you to reject the contract only to approve it. They did not give any phone numbers or any way to contact them other than by computer to get an RMA number which they stated you had to have or they would refuse the return. Today I finally got to chat with Lloyd at their web site. He informs me that I have to agree with the terms in the contract or I can't use the devise. And I cannot send the devise back because it took me too long to get in touch with them. It was supposed to be a 30-day free trial from when you receive the devise.

He informed me that I must keep the devise and must accept the terms to use the devise even though I told him I did not agree with the terms. According to him no supervisor was available to chat about this issue and there is no phone number to call to talk to anyone about it. I have to keep the product and pay for it even if I don't want to. I don't feel this is a proper way to do business. I have not used the devise at all.

I am getting spam mail from MJ trying to sell packages. That is expected. What was not expected is that spyware came with their installation and my contact list must have been hacked as others on the list are getting spammed, too. On top of this, the MJ is a piece of crap that is not very dependable. I will return this to Best Buy ASAP.

I ordered a Magic Jack Plus and was told that my credit card would not be charged for 30 days. They charged my credit card at the time of ordering. They sent the Magic Jack to me in Hawaii knowing that it does not work in Hawaii. What a scam! They are not even registered with the BBB. Stay away from this product. They don't even have a contact number to call them with these issues! Shame on you!

Magic Jack charged my account 2 times, and I then told them to stop charging me, and they kept doing it. They owe me $20.93, and I want my money back. I had to pay for in with my husband's name. Then they said they were sending out a new Magic Jack, and there was nowhere on that page to tell them not to charge your credit card $69.99. There was nowhere to say you don't want the product. Now, they are gonna charge us for that. I want my refund. Magic Jack must be stopped!

Well I have 3 Magicjacks, all work ok. My complaint is about the lack of customer service or ease to reach them. Also, all my jacks have the same directory and it should be separate for each number. In other words, there should be a different phonebook for each jack but they all share the same phonebook. My wife erased some entries in the MJ that we use at her parents' house and it deleted those contacts in my MJ.

I have tried to reach customer service several times via their webpage with no success after waiting several hours to talk to an agent.

I paid 1 year of MJ service for a friend as a gift using my credit card. Now it's impossible to have my credit card info from this friend's account. Solution from live agents: please wait until it's resolved. Now, nothing is resolved after months. Recently I tried to order another service plan for myself but my credit card information is not accepted anymore by MJ. Solution from live agents: 1) Try again and again, and 2) change your credit card, followed by shutting the conversation in my face.

I talked to 'Jay' who said that he was in the highest position there. He refused to give his employer's ID or last name. He redirected us to the live chat agents because he couldn't help. There's nobody to be found that can give me proper assistance. Nothing is resolved. Conclusion: Magic Jack has no professionalism, has useless customer's care (uninformed and barely speaking English), and has no privacy and info security. I'd say it's a pretty shady business.

My name is not Son **. I did make this order. My name is Hung **. The name Son ** belongs in some personal paper work on my computer and in some email that exist in another email account. I believe your web site has some spy software/scripts that read my other emails and also search through my hard drive for sensitive data and information.

Please stop doing this immediately. The email below has the name Son ** that you responded to my order to extend the phone service, but that's not me. I did not enter that name in any of MagicJack web site. The information on my computer and email are discovered by your email script or website scripts without my consent which leads me to believe that your business is not honest. Although I have ordered the MagicJack phone service, I feel violated.

I have read many of the complaints against Magicjack and have experienced all of the problems mentioned to an extremely frustrating degree.

The company was started in 2007 and was investigated two years later (2009) by the Attorney General of Palm Beach County, Florida, found guilty of at least "deceptive business practices" and forced to satisfy the most egregious complaints, it seems they're up to they're old tricks again.

You can lodge a complaint with the Attorney General's Office of Palm Beach County, Fl., the Florida Consumer Services Dept., the BBB, etc., but I especially hope a lawyer will investigate the viability of a class action lawsuit this time around.

I purchased the device from Radio Shack in December, 2011, hoping for good results during the "no-risk 30 day free trial". After a few weeks of dropped calls, one way communication, interference, no reasonable customer service, etc., Magicjack would not allow me to close the account without additional payments to them, to port in and port out my old number cost over $50 (Radio Shack, however, was quick to refund the cost of the device).

No one should get financially involved with this company, and If you are a victim, you should file a complaint to the legal organizations mentioned above.

Magicjack's phone number is **. Call them by the thousands, and cuss them out, because they suck so bad. My phone cuts out constantly, and I lose phone calls. I have been on their "customer service" chat for 3 hours, been cut off more times than I can count, and all they do is keep asking me the same stupid questions, over and over, with no response. They have no customer service,and they are a rip off! Somebody please sue them. Count me in.

I tried to renew my phone service for a year and get 2008-2011 rates. It said click here so I did. Then I put in my credit card info. It kept denying it. I go look online to credit card statement and there are 3 charges for $20.91 pending on my card. So I tried to get in contact with Magicjack and there is no live person whatsoever. You have to do the chat thing which I can't do very well because of disabilities with my hands. So I got nowhere on the chat line. They said it was my bank's responsibility to take the charges off. I called the bank and they said they would take care of it if the charges did go through. But I'm sure you put people through all this for just trying to renew.

I returned Magicjack Plus prior to return date of January 8, 2012 and MRA date of 13th, 2012 for return credit of $46.96. USPS records show that item was received in WPB office on January 5th at 3:35 PM. Credit card was charged anyway on January 8th. It proved impossible to reach anyone, even their so-called "live chat" where I held for over 20 minutes without success. Letter to CEO Borislow followed. My credit card as of this date still shows a charge of $46.96. I wanted to know why was the card charged when item was returned ahead of time. And why the company doesn't publish an address or phone number to contact them without customer going thru hoops. Why the arrogance toward customers by this type of mistreatment?

Add me as another person ripped-off by MagicJack. Error 23 is a known defect but they continue selling them without disclosure. Start a class action and include inventor, his daughter and dogs. Avoid at all costs.

I purchased a new Magicjack Plus for my aunt. It stated that I could transfer an old phone number. After putting in my previous number, I got an email that said it couldn't be transferred if I had cancelled the number. I had already cancelled the number prior to purchasing Magicjack because it didn't work with Vonage. I wasn't told that I couldn't transfer the number until after I had already asked to transfer the phone number. When I was told that I couldn't transfer it, I asked them to give me a new number instead. They charged me $10 for a new number. When I talked to customer service about being misled, they sympathized but did nothing. They don't care about your complaints. They just hope you go away. They pointed me to their terms of service on their website. I pointed out to them that their website says they can transfer any old number. That is when they hung up.

After taking my money for an extended "service agreement", my unit died. I have spent hours on the phone. Every call goes to a "top 10% agent" where (if I ever even get connected) it ends up with disconnection or telling me they are open 24/7 but to call back in three hours?

This is a scam like so many others. You have no real recourse to recoup as they just keep disconnecting you until you get tired of wasting time. With all these, they get to keep my money!

I am out of funds as are probably thousands of others. They have a complaint list on the net that goes back several years. All the complaints mirror the same level of no service but they have their money!

Customer service is hell as everything is through chat as no 800 number to call. Hours and hours for weeks to get solutions and what is even worse, the "Magic Jack Plus" that advertise to transfer your current phone line that we keep for years (15 years for me) can't be transferred in my case as it's not available. So I asked for a solution and they said wait until we get it fixed. They are in testing for that area so if I want to keep my old number, I still have to keep paying my bill to my phone provider or otherwise I have to accept the number they gave me with the device.

If you purchase a Magic Jack, you'd better hope that you don't have a problem. Their customer service is the worst. I spoke with the "top ten percent of agents as rated by their customers" almost on a daily basis for weeks. They restate your problem, sympathize with you, and then tell you that your problem is a priority and to watch your e-mail for a resolution. Don't hold your breath. It took over a month for a simple problem to be resolved. I spent hours on the MJ website with customer service, and it was an extremely frustrating experience. Some of the agents promised that they would personally make sure that the problem was resolved. Forget it. I e-mailed customerservicemgr@magicjack.com and finally received a reply and a resolution. I would suggest that you do not get involved with this company!

I tried to buy international minutes but was denied. I've made several phone calls (since denial). All agents, when called, say my account is under review and will receive top attention for 6 months! Last time I complained, the agent looked at my history of complaints and signed off without explanation.

I just purchased a few of the MagicJack Plus devices less than a month ago. Today, one of them stopped working. After spending nearly an hour in chat, it took 10 minutes to determine that the USB adapter was bad and the remaining 50 minutes arguing about the warranty. Beware! The USB adapter is not under warranty. This appears to be an expendable item. After talking with a manager, I was offered that they would replace the entire MagicJack device with adapter for the shipping and handling cost of $10.43. While this is not necessarily a lot of money, it is cheaper just to buy a replacement adapter. I hope this is not a sign of a trend with the adapters.

I have been dealing with a top 10% customer service rep for weeks and it still doesn't work. I have had my unit since September 2009 and heard comments from others with same thing happeningas it won't dial out. There's just one big dial tone. It's my LD, so I need it to work! I'm going to hop online with them and let them have it! Rating choice not low enough! I asked them flat out just to replace unit! They also said they'd email me with the answer. Nothing! Replace the unit.

I agree with others, it should be negative 5 stars! My 90 year old mother purchased a magicJack because their commercial says that you don't need a computer for it to work. It never mentions that you have to have internet connection, which she does not nor will ever have.

I recently saw the commercials on TV about Magicjack. I went online and ordered one. I paid $49.00 plus. It arrived in a few days. I tried to install it and it kept saying the device was not registered to my Magicjack account. I called Magicjack billing. They referred me to their online chat technical support. What a waste. I've tried 7 days to get it installed to no avail. Each time I was told to wait. The current customer service rep was going to have someone to come and remotely install the device. Once I waited from 9:30 pm to 1 am. No one came to the chat line.

Tonight, I was told that the device was registered to a Laura **. They proceeded to question me about the previous owner (obviously to me they sent me a recycled unit). I told them I knew no such person. They concluded, no matter what I said, that I was her and I was lying and that I had two devices. They would only turn the unit on if I paid a reactivation fee. They refused to give me a return number to return the unit to get my money back. They've already taken the money from my account. You cannot get anyone on the phone. Help! What do I do?

I received an email stating my magic jack had shipped. I had noted that it clearly stated on the web site that my credit card would not be charged until the 31st day. What a lie. I accessed my credit card account and it has already been charged. This has created distrust. When I receive the magic jack, I am returning it without even trying it. I do not wish to do business with a company that operates in this fashion.

I ordered the Magic Jack Plus and the 5 year plan. When I got it, I spent hours trying to get it to work. I have dial up internet and it will not work. So I sent it back to them with a note saying it wouldn't work with my phone. I have not heard a word from them, even about receiving it back. Then, I received my Discover bill. There was a $31.39 charge on it from Magic Jack. I tried to get hold of someone through "customer service", that was a joke! I then called the phone number on my bill, it kept referring me back to the internet live help. Nothing but a scam!

Zero stars isn't sufficient, how about -5 stars? I have spent over 20 hours online with Magic Jack's "site operators" during the past four days and still can't get their product to accept registration. Every time I try to register it, I get an error message saying that their registration server cannot be accessed. I also have been repeatedly disconnected while waiting to be transferred to a higher tier representative. You have to wonder about a company that doesn't even have a corporate email or phone number where someone can be reached. Under "Contact Us" at their corporate site, "YMAX Corp", the only listing given under "contact us" is an airmail address that is a post office box in West Palm Beach, Florida.

They don't even deserve 1 star but there is no other option. I recently received an promotional email for the MJ Plus from them at a discounted price. The whole email is a direct link to the MJ Plus product. After it took me there, it gave me shipping options and I chose expedited shipping. I purchased the product and a few days later received the regular MJ instead. I figured, "Oh, it's just a mistake they made. All I got to do is contact them and they will ship me the right one." That's when everything started.

First, I got ahold of them online, told the agent what happened. She checked on it and said, "Im seeing that you ordered the regular MJ." I told her I did not. My order was made directly from their "promotional link" to me. I'm assuming it's a glitch on their part. She said, "No, sorry you can return it and buy the MJ Plus at regular price." What? Anyways, I didn't get anywhere with her. I was angry. It was the holidays so I decided to take a few days to calm down then contact them again which I did a few minutes ago. Instead of rewriting everything, I decided to just post our whole conversation with the so called "supervisor" hanging up on me.

I think he heard too much from me. Very unprofessionally handled. The bottom line is obviously there are others experiencing the same problem as I am. If MJ is not looking in to this or is trying or wanting to correct it, it makes this process of getting others to order their product intentional or a scam. I really hope a lawyer does look into this and have them stopped or put out of business.

I bought a magicJack Plus in October, 2011. I saw the advertisement on TV that the value was US$19.95 and one month trial free. I gave my credit card number as guarantee, not to pay till I was sure if that devise works for me. But after a month, magicJack company charged my credit card $290.72 without asking me on 10/10/11, and another charge on 11/08/11 for $81.64. Every time I call, they gave me different information and not corrected my credit card charges, no refunds, no clear answers to my requests. I would like to know if I can make a stop payment on my credit card without damaging my credit. I want them to refund my credit card the incorrect charges and to stop using my credit card every month. They won't accept returned device since it's past 45 days. I would like to discontinue that service. I tried calling them four times, I got different agents and different answers; I cut the phone.

I cannot get in touch with customer service. I cannot get a refund for a non-working product.

I cannot get a refund from this company. They are a rip off!. I was chatting with Evan, with Issue ID LTK554024496818X. I wanted to return their Magic Jack device because I can not use it, for almost a year now. I can not make calls using it, as it wont even sign in to get dial tone. The customer service rep just denied my request. I lost the price of 2 Magic Jacks, 2 1year plans, and 1 5 year plan.

Beware, stay away of this scammers. I ordered 6 magic jack plus 4 weeks ago in the promotional email that I received from them. They was suppose to ship in 2 or 3 business days. Every time that I contact them, they give me the excuses and until now, nothing have been done. Now, they want me to order again at the regular price. Don't trust them. They have terrible customer service. Scammers!

After filing a complaint with BBB, I was able to obtain assistance from MJ-Plus. All seems to be okay with my MJ-Plus telephone service and I am happy. I dropped my AT&T digital voice phone services that I was paying $39.95 a month that was hooked up to AT&T Gateway (modem/router). If anyone is planning to have MJ telephone service, here are several things to remember:

1. Have a lot of patience because MagicJack-Plus does not have a 1-800 number for customer services. However, MJ-plus does have an excellent chat line service. The best time to call if you are on Pacific Time is either later at night or early morning. I suspect the reason for not having a 1-800 number is because if the phone line is down, then how would the customer be able to contact MJ's representative?

2. Despite MJ's TV advertisements, once you pay the $19.99 for the yearly phone line you may have access to the phone line within 3-5 days. It took me 4 days to receive incoming and outgoing calls connected to MJ-Plus phone service. The idea that you will be able to call immediately once you plugged into the electric outlet is not true. I hooked my MJ-Plus to my phone and electric outlet (without the USB computer hook-up). Don't misunderstand me, you still need an internet service provider to have your MJ-plus hook up; but you do not need to have your computer on because you can hook up the MJ-Plus to the phone and internet line.

3. If you do get a bad MJ's representative, then when you close your chat line window near the top is a quick MJ's survey of the representative's name with 4 questions about the service you have received.

4. After all the headaches, I now am happy with MJ-Plus. Again, have lots of patience.

customer service non-existent. MJ system over billed. Still waiting after a month so I can try an order with correct billing for a MJ plus. I believe my ongoing tech. problems are because the old MJ is computer & MS OS dependent. They promised a Linus app. to be available August 2011. My credit card company forced the charge-back. Reason: no product received (consumer protection law). Tech. support is there only by online chat. If you get through. I have waited for up to 3 hrs. (obviously doing something else at the same time).

I purchased Magicjack several years ago and it works fairly well. I tried to purchase a Magicjack plus online, and for some reason it would not accept any of my credit cards. I used a debit card and the order went through, so I thought. My account was billed $44.96 (US), and the money was transferred. No Plus came, and no confirmation e-mail was received. I waited 10 days, and finally went on line. No order was sent. I got the billing number and talked to the manager, what a dolt. She said there was no order made, no record of payment. When I told her the date and amount of the payment sent she refused to accept it. I was told I would have to have my bank call them, on the billing line, and wait to be served. I said a bank will not sit and wait for 1/2 to 1 hour. I was basically told--tough luck. They will not give a minute amount of thought to the fact I have been on with CS for 2 hours and waited 3/4 hour to talk to billing, and treated me like a common criminal trying to take advantage of a poor company.

I have better things to do with my time. I did call the bank; they checked and the payment was made, but advised me never to deal with Magicjack online, or with a debit card, as they have had no end of the same problems. The bank will try and get my money back, but who knows. Anyway, as of now Magicjack has my payment in their greedy little hands, and literally told me to go away. They made the mistake, but the problem is all mine and the money is all theirs. Magicjack has been a fairly good product, and works reasonably well, but the company ethics leave much to be desired. If you want one, go to a store and buy it with only one year of service at a time. If you have problems, be prepared--you are on your own. CS is at best a joke, could be human, could be a programmed computer you're talking to. Be prepared to lose your money. It is only the luck of the draw whether you will get what you pay for or lose out entirely. Magicjack doesn't care.

I had four more years of service due and it stopped working after several hours with "service reps" finding out they had cut it off for violating section 6 of terms of service. This section states basically they can disconnect you for any or no cause. If you make 50 calls in one day to different numbers or more than 20 times the average user, the system automatically locks you out--no warning, no recourse, and no refund. And the service rep who told me this basically said buzz off.

MagicJack is a rip-off. I can be talking and it will suddenly just switch my setting and the call will be lost. Action sued. I can talk for 30 minutes and then click, the call is dropped in the middle of conversation. It switches over to the magicJack setting, which is nothing. There is no sound at all. It just goes dead. Skype is better than magicJack. Boy I am glad I did not port my phone number over to these jokers. There is no customer service like promised and there should be a class action. What happened to unlimited calling? It's false advertising. Everyone complaining needs to come together and get a lawsuit filed against the owner of this company.

I ordered a magicJack online and paid extra for fast shipping. My credit card was immediately charged and I received shipping tracking number with USPS. That tracking number shows it was never shipped and I certainly never received it. I have spent many worthless hours with magicJack's online customer service to no avail. Beware! This company has no customer service. If you must buy 1, buy in store and if it doesn't work, return it there immediately. Don't waste your time with "customer service".

I purchased Magic Jack Plus. When registering the product, there are many pop ups where they pre-sell packages, some up to 5 years of telephone service. However, there is no warning that the system may not work and be aware before purchasing any extensive packages. I set up the system by registering online and purchased a couple of packages that were offered.

Within hours it was clear that the system would not work in my home. The internet connection fluctuates. When my kids needed to call me, there was no phone. When I needed a conference call for work, there was no phone. In any case within 24 hours I wanted to switch back to Verizon. They told me that the $19.99 that I paid to transfer the number could not be reimbursed because the number had already been transferred. I called Verizon to switch back. Verizon told me that the number was actually not fully transferred and to wait a day. Therefore, the number was not fully transferred when I asked for the reimbursement. Reimbursement was still refused. Then, I received an email message that Magic Jack would only release my number back to Verizon if I paid $30!

The advertising of trying Magic Jack for 30 days risk free is a blatant lie. The risk is that you lose money, time, and peace of mind. There is no live human voice customer service. They have questionable business policies and marketing practices (pre-selling) that are not honest considering the fact that the product may or may not work in your home.

I have never dealt with a more incompetent company in my life. However, I found a few telephone numbers, and can only wish that everyone who reads this email will call them and forward their number to everyone you know. (561-594-2140, 561-594-9925 for billing questions, and 561-594-9787 for technical questions)

I have had very few problems with my old Magic Jack and it works 99% of the time and lately there's no problem at all. You must make sure you have enough bandwidth for it. If you have minimum bandwidth and you're downloading lots of width and trying to use Magic, it could break up. Now I have about 0.9Mbps upload and 2.5Mbps download. If I'm streaming more than one web site, it may break up a little. When I had 10Mbps upload, there's no problem at all with everything running. It has good sound quality. I don't know why others are having trouble. Sure beats that big, big landline monthly bill.

MJ-Plus is overrated, overpromised, and under-delivered in its TV and flyer advertisements. I purchased an MJ-Plus from Radio Shack. I made mistakes in typing in my email and it took me six hours with MJ-Plus chat line to correct the problem. In addition, there is no 1-800-customer service number. However, when I contest my Visa card purchased with my credit union I was able to obtained a phone number. The number is 1-561-594-2140 or 9925. Despite the TV and flyer advertisements saying about 100% risk free, you pay nothingnot. MJ-Plus refused to refund my $19.95 payment. Their excuse was my phone number was already transferred.

Remember, MJ-Plus does not have a 1-800 number, so who am I to contact them with to stop this phone number transaction? Oh yeah, I took 6 days for MJ-Plus to transfer my phone number so that I can make outside calls. MJ-Plus say that a customer can immediately make contact with the "outside world" within seconds and that a 10-year old can plug MJ-Plus and instantly get connected. There are other issues that with MJ-Plus that are unscrupulous and unethicalbeware. Stay away from them or you are going to have some real problems. There TV advertisements that is less than truthful and deceptive.

The result is that MJ-Plus refused to return my $19.95. I finally told my credit union to give this big "cry-a-baby" my money. Likewise, I asked my credit union to issue me a new Visa card. MJ-Plus' catch-all phrase are "terms and conditions", which are very broad or vague. Meaning, MJ-Plus could charge you for disputing their product. I would be nice if we all could come together with a class action suit. Here is a big corporation misleading the public and ripping honest hard-work people out of their money.

This company sells prepaid annual service. However, on various occasions, it requires customers to throw away prepaid time. For example, customers were solicited to prepay for 5 years of service. Now, those same customers are told they'll have to lose that investment, if they want to upgrade to the new MJ plus device. Another example is, if your device breaks, you're required to buy a new one with one year of additional service. You're then forced to choose whether to throw away the remaining time on your old device, or the additional year you were just required to purchase to get a new (replacement) device.

Magicjack seems like a great bargain, but when you factor in all the hidden costs (like above, and there are many others) it's not. Rule number 1, never buy more than one year at a time. Rule number 2, never expect it to work. If you follow those two rules you won't be disappointed. You might actually have a good experience.

Sadly, this company does not provide what it promises. The device does provide phone service. But it is very hit and miss and in no way be used as a reliable phone system. Their customer service is poorly trained (and that is putting it nicely). Many of the problems seemed to get worse after their return period ended. I was able to port my number away from them, but they charged a relatively large fee. Outporting fees are almost unheard of. But given the quality of this company, I can only assume that they created (and hid) this fee as a means of making money on both ends. This makes the company look like a typical bait and switch. I would not recommend this company or product.

Everything that was described in the other complaints about the Magicjack Plus, happened to me too. I am normally an easygoing person, but after 3 days of trying to order, and deal with these incompetent nitwits, I am fuming, and finally gave up. I am not getting the MJ Plus (I had wanted to!), but my account is still charged. They suggested I contact the bank, which I did (according to the MJ customer service). In the meantime, I am out the money they took. These people should be forbidden to even talk to customers! The sad thing is, the product might be good, but because of this, people are getting defrauded left and right. Does anybody know a place where they actually can be reported for false advertising etc.?

Just got done reading complaints all the way back to 2008. This company has been ripping off people for over 4 years now. When are you going to do something? I would like to start a civil action lawsuit and put this to an end!

For the past couple of days, the Magic Jack Plus is unable to dial out or receive calls. I get the internet via AT&T Uverse (DSL). Magic Jack is connected to the router. Internet works excellent all times but no phone. Who could be responsible for loss of phone, AT&T or Magicjack? I suspect that AT&T maybe partially responsible because randomly the Uverse DSL modem doesn't allow me to browse certain websites. My browser forces me to AT&T when attempting to go to Google or Magic Jack. The interesting thing is that no other sites seemed to be affected. When this happened, no matter how many times I typed www.google.com, the browser forced me to AT&T Uverse.

Even when the internet is excellent and I can view all sites, the Magic Jack gives error. This weekend, the phone had dial tone but cannot send out or receive calls. No response or 'error' message when dialed out. When called in, a default message is heard. I tried Magic Jack online support this weekend. No help was available for hours. Busy message displayed periodically. Finally, I gave up.

This company has the worst customer service: big fat zero. The device works fine on a laptop or speedy internet connection but why on earth do they not have an 800 #? They are so cheap they don't even have a call center in India. Technology companies (AT&T) have CS that gets worse by the minute but at least have a human to answer the darn phone! And no phone if the internet is down! I wonder where their "support" chat line is located?

I've been waiting an hour for their online chat with no result. There's no phone number to contact them. If you have had good luck, it has been absolute luck nothing designation by the company. Go Vonage!

I received an email offer from MagicJack for their new MagicJack Plus, that can only be ordered online. I proceeded with the order, and their webpage indicated that my debit card 3 digit number was wrong, so I re-checked it, and supplied it again. I got the same message back, so I contacted MagicJack via "Chat", spent more than two solid hours with them, spoke with Malik, who asked me to "try again" inputting my card information, and when I was unable to get a confirmation, he then transferred me to Andy. I called my bank to see what was wrong and they informed me that MagicJack had placed four charges to my account, one time $44.96, another time $44.96, another time $44.96, another time $81.64.

When I requested from MagicJack to release the hold in my account they told me they can't, because on their end it shows that the transaction did not go through. However, when I talked to my bank, they told me that the four transactions went through, and I have the money on hold, which has left me with $5 in my account, and cannot pay other bills due today. Andy, the customer rep, proceeded to "hang-up" on my chat call, and he left unanswered questions I had placed, as follows:

"Maria **: Your suggestion to contact the bank was not needed. I was already talking with the bank, how do you think I know the number of charges, and time at which they were made by MagicJack?? They have that money on hold because your chat person kept insisting that I "try the order again", without doing anything from his end to fix the problem. So tell me something, has the webpage been fixed or not? There is obviously a glitch in your system that your department needs to take care of.

Andy said, "I believe that I have already provided you all the information needed and that we are keep on repeating the same process. I will now have to end this conversation with you. Thank you and goodbye!"

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: **

I re-initiated another chat, and was cut-off shortly after, once they detected who I was. I re-initiated another one with a person named Jared, and he just transferred me to Abigail, after a lengthy chat with Jared.

Their incompetence has left me stranded, in that I cannot meet other financial obligations I have that were due today. I still don't know how to place the order at the special price, since it expires in two days, and I am afraid to start all over again. I want the offer price kept for my order, and reinstatement of overcharges.

I ordered the MagicJack Plus thinking I could save some money. I got the MagicJack Plus and ported my phone number over to them, which cost me an additional $25.00 which was not disclosed in their advertising. After porting my phone number, I noticed the call quality was terrible on receiving as well as sending calls. After dealing with CS and to no avail, I decided to port my phone number back to my old carrier. MagicJack charged me $31.44 to do this. I have now paid $85.00 for the MagicJack Plus and an additional $56.00 to get rid of it.

Happily, as of today, my phone service is turned back on with my old carrier. I have now gotten "authorization" to send the MagicJack back for refund after complaining to them more than twice. The only thing I expect to get is the $19.95 for the year's phone service and, hopefully, the price of the MagicJack Plus. We'll see what happens with the refund.

I had tried to order Magic Jack Plus because it offered no charge to my credit card (debit card). After completing the form, at the end it said your card will be charged $44.00 same day. I tried to change before completing it and it went through anyway, then the charge appeared on my bank e-statement. I contacted C/S chat line and was told it was my fault and nothing could be done about it. I asked to speak with a supervisor and he was just as rude, I only wanted them to honor my request and give back the charge. I had no problem with the device, I just was not ready for the charge. It caused an overdraft and sent other charges back which ended up costing me $75.00 in returns.

I did not ask for the cost of the charges, but only to take back what was charged. I love my original Magic Jack and bragged about it, and what did I get for it. There is no email to the president of the company and the customer service dept is a joke. The CEO/President should read some of these complaints or hire a new C/S Manager, I am sick of MJ. If I did not have all my important numbers tied into it, I will send every ** thing back and would not recommend them to anyone. They still will not refund my money because I did not complete the sale and they charged it anyway and told me sorry I will not get it back. My bank has tried to contact them to dispute the claim, but it will take 30 days for them to settle the claim.

Bought MJ 4 yrs ago, added 5 yrs to the plan for discounted rate to talk and receive calls. Last yr., my outbound calling was stopped, without a refund/explanation. I was offered a new price to allow outbound calling. I just kept the number as a voicemail/email service. In the last 2 hours, I attempted to order the MJPlus, at a prior customer discount ($39), but before final click, noticed it would charge me $80+, so I closed that window. I entered another order with an order sheet that had been populated with all my recently input info. Then I completed the order, one of those "do it this day, or no deal" discounts. The order sheet did not produce a receipt, instead it indicated an order had already been completed.

I checked my bank account. It had been charged $80+ and it overdrew my account, adding a $34,50 charge. It was an hour before midnight (banking settlement time), so I went to the 24hr instant chat/live person site, and asked them to rectify the mistake. I emailed them again, asking for them to cover the overdraft charge as well, or they could credit the difference or reverse the charges before midnight and no harm, no foul. No response. I'm thinking refund.

And I'm thinking class action.

Unfortunately, it is not possible to give a less than zero star rating. I have a Magicjack service, which works great for free calls, even though the call quality is not great. I have been trying to get prepaid international calls loaded onto the service, but for 4 weeks, and 3 credit cards, Magicjack is unable to clear the funds on their side. Furthermore, their concept of service is extremely bad, with only chat sessions available. I have wasted many hours waiting for them to respond. What a waste of time.

Please give me a phone number to call regarding issues. Right now, my Magicjack is using the same phone number as my land phone. Also, I can no longer see the phone numbers that I have called

I ordered 1 MJ and was sent 2 and billed for 2. In my original e-mails, I was assured that there was only 1 MJ ordered. When I talked to customer service, I was told that I had ordered 2 and that I was out of luck. There was no service in customer service with this company. Now I have the dilemma, do I keep both and suck it up or do I return one and possibly lose my money? They do not inspire trust or quality in their product. Boy, do I feel like I've been taken advantage of and like a sucker.

I bought the product and wound up ordering additional years of service, thinking it would work well. It does not work well. I tried to call them and I can not get anyone, so I went to magicjack.com and talked to a rep who only says I understand. He gave me a number to call. I called that number and almost wound up ordering another. I got back to live chat and the answer was I understand and I was given the number again and there's no refund for service after 30 days. How can I not get a refund when I haven't even started my years of service? I am being ripped off! Please help. I am out $70 and I can not get it back even though I haven't even started my additional years of service. They won't refund. I need help.

My overall experience is "terrible". Magicjack will not assist you other than on the dial pad. You cannot reach them on the phone at all. It makes it rough when you have hand and finger issues. Regardless, my Magicjack must be repaired daily till I want to throw it away. The company does the same thing daily when I call in, no service of any magnitude. Magicjack customer service sucks. Boy, they grab your money fast though!

One word to describe the Magic Jack Plus: Crap! I received a brand new MJ Plus, in the original sealed package. When installing it on my computer, it wouldn't even give me the option of registering it. It was already registered to someone else! I could see her phone number, address and name. I contacted the online chat customer support, and they said it was already registered to someone else. When I asked , "How a brand new, sealed product could be registered to someone else?" They said, I should be asking that to the retailer where I bought it from! The product was never opened and it was blatantly obvious that the MJ came straight from the manufacturer. I'll be getting the Nettalk Duo now. Stay away from Magic Jack!

I want to complain about all the babies whining about their magicJacks. I have three and I am on my fourth year of service. I love my MJs. I haven't tried the MJ plus yet, but I might. And MJ doesn't work that well if your computer is a piece of **, but they work well for me. Whining ** make me sick.

I bought MJ PLUS because of slick advertising on TV. "So easy, a child can hook it up" - such wild claims they had. The MJ PLUS arrived, and I proceeded to install it per their package instructions. It would only make and receive a call while hooked to the computer, but nothing as a stand-alone device. I got on their "customer support" chat and tried to resolve the problem. Many hours and people later, nothing. I finally got one to admit that there was a possibility that the jack was defective. They would replace it for a $9.95 shipping fee. I said, "Okay, send it," - three to five business days to ship. After two weeks, I got back on "chat" and was told there was a hold on the shipment. They could not tell me what the hold was.

A week and a half later, it came to my address. I attempted to install this one, but it would not even download the software to install on the computer! Two MJ PLUSes later, over a month of time gone by, several hours on "chat," and still no phone. Got back on "chat" - I believe I "chatted" with every one in the litter, plugged and replugged, checked IPs, ports, everything they could think of - no help. I asked for a refund and was told I was past my thirty-day period, so there would be none. I was cut off from "chat" several times after this. You cannot deal with these people; they are stupid to the core. I am out $95 plus twenty-some hours on "chat," and have to deal with high blood pressure. Don't buy from this company. They are blood-sucking liars and thieves.

After trying the Magic Jack for one week, I returned it for a refund. The call quality was horrible. I experienced dropped calls, and distorted voices while on a call. It was worth a try, but not worth the bad call quality.

I renewed my subscription on 11/17/11 for another year. Each time I have tried to use MagicJack, the "renewal" screen keeps popping up, asking me to renew again. I have had three chats in two days with MJ agents and I keep getting told that my account is "under review", and I have to wait for an email. No time is given when the email will arrive and no explanation of what the problem is.

I'm ready to ask for a refund of my renewal fee and discontinue my account with MagicJack. But now I'm curious how long this email will actually take to arrive.

MagicJack has terrible customer service. Magic Jack is running ads on my voicemail. Magic Jack runs ads on your voicemail from callers whose number is blocked. We were using MJ purely as a voicemail line in several cities, so we could advertise a local number in cities where we sold our product.

Great News! No more MagicJack for us! Folks here is how you can get unlimited free local numbers and voicemail anywhere you want. It is called Google Voice. All you get is a free Gmail account, then you can add Google Voice for free. Google Voice does not run Google Ads on your voicemail like MJ does. Also, the voicemail features on Google Voice are much better than MJ. It does not only email you the voice recording, it also perfectly transcribes in text format. Throw away your MagicJack!

On 11/16/11, I logged onto the Magicjack website to purchase some international minutes for my new Magicjack plus. It seemed that everything went as it should until I went to make an international call. I was greeted by the Magicjack network telling me that I have no international minutes. I then checked their website for a phone number and couldn't find one. I did the only thing I could do and started a chat with them. I asked them what happened to my minutes. After being put on hold for 20 minutes, I was told that they went to my old regular Magicjack. I told them that I did not have it any longer, and if they could please transfer my minutes to my new Magicjack. They put me on hold for another 20 minutes. When they came back, they said no that it wasn't possible.

I then asked for a refund. Then, I was put on hold for 40 minutes, only to be told that I had used some of the minutes so I couldn't get a refund. I told them that was impossible, as the phone when dialed would only go to the automated message telling me to buy more minutes. They insisted that I had used the minutes and that I would get no refund. I asked them for a phone number I could call to speak to someone in charge. They told me that they had no phone and that chat was the only way to communicate. I then informed them that I would contact my bank and file a fraudulent charge against Magicjack. I was then disconnected without notice. This company is a fraud and should be shutdown and made to pay restitution to all of their current customers. There must be a way to stop companies like this. Everyone paid them in good faith only to be treated very badly. Hopefully, people will find this site and read what people have to say. Their founder claims that all complaints are posted by their competition, which is totally untrue and an outright lie by itself.

On 11/10/2011, I purchased an extra year on my 2yr old Magic Jack (that I already owned) for $20.91 for service. Merely six days later on 11/16/2011, I was doing computer maintenance and went on Magic Jack's website to look for software updates. Upon viewing the site I learned of a Magic Jack Plus, that didn't need a computer. I was interested because the Magic Jack software is very obtrusive on my computer, always making itself visible.

So I contacted support via web chat to ask if I could upgrade and get a credit for what I just paid on the 1yr of service less the days I had already used. I was told no. When I protested that decision I was rudely dismissed. When I referenced Magic Jack's commitment to good faith and stated that not allowing me the credit is in fact against good faith, the Customer Service representative ended the chat and hung up on me, so to speak.

First, I had to install their software to use Magic Jack plus. So, even with the plus version you need a computer. I did so. I then began a test series to see how the product worked. For the first week or so, every time I tried to use the phone, incoming or outgoing, I had to reconnect my modem plug, power plug or both. So right off the bat, I was unsure of the reliability of the product.

The phone finally started to work properly in the second week. We continued testing to check whether it is reliable or not? I started to have some confidence in the product, so I began looking into porting my phone number onto this product. When I tried to do it, the website asked for my credit card number, without telling me how much it would cost. Red flag. I stopped, and did a Google search to find possible cost. That is when I found this website. Thank you to all who took the time to post their problems with Magic Jack.

Don't buy this product over the internet. You will have to give them your credit card info, and a refund is hit or miss, and they can charge you for more things without you knowing, until it's too late to get a refund. Thankfully, I purchased mine at a retail store, R.S. I started to research MJ company policy and began reading things like; if you use the phone more than they want you to, they will drop you. No refund. If you make more than 50 calls a day, they drop you. No refunds. Basically, they will drop you at any time, for any reason. No refunds. Read it. It's in their policy info.

Here is the clincher! Once you have installed the MJ program onto your computer, it keeps a record of websites, cookies, and God knows what other information you have on your computer, and use it how ever they want. I uninstalled it right away, but did I remove it all? Only time will tell. Talk about invasion of privacy. Download their software, and your handing them a key to to your front door. I'm taking my Magic ** back to the place I purchased it from, before the return window expires today! Thank you every one for giving their experiences with this company, or I may never have found out all this. I hope this helps others make an informed decision, about buying this product. Goodbye to you MC!

Okay, so I originally bought a magic jack, despite its limitation of having to be plugged into a computer that is on in order to work. Now they have come out with the Magic Jack plus and it works with or without a computer so I went to upgrade. I checked to see if they have an upgrade program and am told no that I have to pay full price and can't even transfer my existing years of service that I have left over.

I tell them how unfair this is for loyal existing customers that have bought the original magic jack in good faith believing this was one of the most and best cost effective way to make calls even though it couldn't be used without a computer. I also told them that to advertise a product as that best most cost effective method and then develop a new product that can call without computers and expect customers who bought the other product in good faith to pay full price to upgrade is just a scam! Magic jack is a scam! Do not buy any Magic Jack products ever!

They say they have my account under review and a whole week has passed and I keep getting the same answer by their online support personnel. They transfer you from rep to rep with no solution.

My Magicjack phone will not work. When I try to open it up on my computer, an ad for their new product comes up. You have no way to get the phone to work; only the ad comes up. There's no troubleshooting and no way to contact, just the ad playing over and over. No matter what you do, you end up being directed to buying their new product. I don't need it. All I want is for my phone to work. My phone is paid up for five years and I'm only in the second year. While having the service, I had to call more times than should have been necessary to have them jump start my phone.

I have nothing but trouble with my Magic Jack and now my problems have gotten even worse after trying the Iphone App. Support does not have a clue how to support the app and what you are told when you have trouble, I have found, to be nothing more than lies and misinformation. I have spent three days trying get my account fixed but with no luck. They even talked me into buying a new number which did not work like they explained and the end result for me is run if you even think about trying Magic-Jack.

They cost me more money for something I did not need and their support is worthless; they do not have a clue on supporting their product. They should be prevented from selling their product until they can figure out how their product works and how to support it.

I ordered the MJ-plus on Oct 16, 2011. It was easy but once it came, it never worked. I've been using Magicjack for 3 years. I think it's time for class action lawsuit against the company. So, they got my $81.64. I was charged. Then, they wanted me to pay $40.00 more just to repair. Now I can't get their web-page.

I paid Magic Jack last year with my debit card. So this year, the time came to renew it. They just took the money out of my account with letting me they were going to do this. So this put me in the red with the bank, with a very big overdraft charge of $34.00. I finally got Magic Jack to refund my money that they took from my account, but they still have not paid the $34.00, that the bank charged me for them taking the money out of my account.

I am definitely not going to use the service again, until they paid the $34.00 back. Then, I will make the decision whether I want to keep using them, or not. This is, definitely, not the way to run a business.

I purchased MagicJack in 2009 and got a vanity number(personalized). Nowhere was I told I would have to pay for an annual fee to keep this number. I use this number as a business line and and now it's been disconnected. I have actually paid up to the year 2020. I never received an email or call stating that I would have to pay annual fees. I have spent numerous hours on their chat line and it ended up they are looking into and filing a report and to check my emails but nothing happens.

Magic Jack was deceptive in their advertising. I ordered the Magic Jack Plus and it arrived in a timely manner. They offer a 100% money back guarantee if dissatisfied. I found on internet while waiting for the unit to arrive that the "number porting" feature they tout in the live chat dialogue it is an additional nominal fee. This is stated no where obvious on the site. When asked, "What is nominal? " Their reply was well you'd have to register the unit and talk with our engineers. I immediately started searching the internet and found nominal is not so cheap. So the unit as sold has little benefit or me as the customer is unknowingly nickeled and dimed. So without ever having tried the unit or registering it, I decided to return it and MJ is claiming I have to pay return shipping. That makes it less than a 100% money back guarantee. Its not my fault they don't sell the services upfront for what they are. Rather, they rely on false and misleading advertising.

I want to return my equipment since it has not worked from day one and has been nothing but a headache. But, I cannot find a number to call anyone and the computer keeps saying that it doesn't have anything under my tracking number or my credit card account number so I can't get anywhere. I will happily return it all. I already have it packaged and want my money put back in my account.

I've had the service since April 22nd of 2011. I use it maybe 4-5 times a week. It fails a lot (e.g. low volume). Even if I have a 12 M DSL, the overall quality is bad!! And I give their customer service a minus one score.

Today, I called because my service has been deactivated. Why, all I know is either I used it to much or I used it so infrequently. That is all I could get out of them. Other than that, they could not provide specific details or call records. After a very long chat session, they disconnected. So I paid the $70.00 for a new service in April for one year. It is just November 1 and it was disconnected with no refund.

I wish I would have read before ordering. One star is way too high for this company. Although I did order a Magicjack plus and did get it to work when I thought I was registering the system. I was actually ordering a second Magicjack plus (their website is terrible).

When I stopped the process of ordering the second item, I thought I was safe. However, the next day I received an e-mail stating that my order was confirmed. Also, in the e-mail, it states that to modify the order, reply to the e-mail within one-hour of receipt.

I actually responded within 6-minutes of receipt (just lucky I caught it so quick), asking that my order be cancelled and that it was completely in error due to their online registration system was not working correctly. However, a couple days later, I received a shipment notification of my new product.

I get online in their chat session and speak with 2 different "customer support specialists" (I use the term "support" very loosely here). I am told first that the order can't be cancelled. Then after 20+ minutes, I received an e-mail stating that my order can't be cancelled, but their e-mail contains the text from my original cancellation.

Then the second specialist begins to tell me that I never sent a cancellation e-mail, even though their system just minutes prior had sent me the above mentioned e-mail containing my cancellation. Unbelievable. Do not, under any circumstances, believe you will get a fair deal with magicjack. They will take your money coming and going. Again, please think twice before ordering from Magicjack! Do not do it!

The consequences are that even though I followed their e-mail instructions in cancelling my order, I have been charged $73.31. I have to try and catch the UPS delivery man to refuse delivery, or better yet, print out a return form, and then get back on another chat session to process the refund! Unbelievable. The only consequence you will get from ordering from MagicJack is a headache!

I protest that I have to give them at least one star...they do not deserve it.

As most have found out, MagicJack tech support is pretty much useless and their customer service is pretty much nonexistent. Save yourself a tremendous amount of grief and stay away from MagicJack. You will eventually have a problem that cannot be resolved or they choose not to resolve.

The product should be removed from the market until such time they can adequately support it.

I am very surprised that a class action hasn't been brought against them by now. I suspect it's because for most, they can at least get their 20 dollar a year magicjack to work well enough to easily enjoy a cost savings of a land line or cell phone minutes.

Until people refuse to accept crappy service simply because it's cheap...magicjack will just continue to get worse.

I'm very unsatisfied with Magicjack customer service. They only can be reached by chat, not by phone. I guess they do not want to take full responsibility of their actions. Some time ago, I tried to port my number out to Magicjack, but it was unsuccessful twice. After that, I asked Magicjack to cancel that port out request to be able to cancel my line from my original provider T-Mobile. Well, two months later, I have not been able to cancel my line because Magicjack has not successfully canceled the porting out request. This issue has taken me weeks and weeks, going back and forward between my original provider T-Mobile and Magicjack. T-Mobile always finds an active porting out request, but Magicjack states that the porting request is canceled. I do not know what to do. I have a post-paid plan with T-Mobile that I can't use anymore (since I moved overseas). But I can't cancel my line either, until Magicjack finally frees my number. Please help.

Unfortunately, I had to choose a minimum of one star to submit my complaint! I don't think they deserved even a one star! I spent almost 4 1/2 hours, trying to get support to help me set up my magicJack. I was disconnected 4 times, and nobody would give me a top-level support person to solve my issues. I am sick of magicJack! Never buy a magicJack if you want to keep your sanity! It is absolutely the worst experience with what they call "Customer Service" I have ever had. I have more communication with support, but never even thought to copy and paste. Everytime I reconnected to support, they didn't read my notes. They just asked me what the problem was. Anyone running support like that in America would be out of business in one week!

After I had updated my MAC tiger to Mac leopard, my MagicJack logs out by itself and it display the following: "log out has timed out because the application MagicJack", "Choose log out from the apple menu". I did not ask for it to log out, it happens when my MAC is rest light save. The phone is working fine but when it is logged out, I do not receive any calls.

I tried to contact MagicJack by chat live but when I click on the chats, it does not click at all but it displays a toll free number. When I called the number, they asked for $369.00 chat support and they do not understand me. I don't need to concentrate on what they are talking about, they sound like they have hot potato in their mouth.

My Magicjack never has worked, and I can't get assistance from their tech staff. I can't even contact them!

I bought Magicjack this week and tried to install it today, all day. I went through 6 of their online helpless people. They all had the very same route to a solution, which was get the .exe file, then the .dmg file, then the startup file and then the dialer. Repeatedly, I told them I had gotten this far on my own, but I could not register my own number. There wasn't a choice for that, only radio dials for choices I do not want! They would text/chat "please wait" and I would wait and wait.

They probably cannot talk with us by phone because they're using a Magicjack and cannot connect either. I will contact Visa for a refund and return their Mickey-Mouse-no-Magicjack ** as soon as possible.

I purchased an MJ unit from Amazon. It worked for about a year. When it quit working, it took about 6 hours of online assistance for MJ customer service to tell me my unit was dead and I needed a replacement. I paid for the item and shipping. The replacement never worked. MJ customer service just shifts you from one customer service rep after another in order to tire you out and make you give up hoping to correct the problem. They do not stand behind their merchandise nor do they provide quick assistance. Using canned responses, there is usually a 2-5 minute delay between their responses, making your conversation look quick on paper, but when you actually time it, you can spend 6 hours online "chatting" with customer service before you know it.

Unlike some of the complaints I read, my Magicjack works okay. My complaint is that Magicjack clearly advertises that you can port your existing number. But that is not the case, at least not for me. Last August 9, I tried again only to be told that a work order would be assigned to an engineer (I have a copy of the live chat conversation). Two months later I still can't port the number even though they still advertise that consumers can! By the way, my landline provider says the number can be ported and Magicjack has admitted in writing that it is a problem on their end.

So why is this a big deal? Because I'm paying $30/month to keep a unique phone number I've had for seven years just so I can transfer it to Magicjack. I think the fact that Magicjack advertises that you can port a number, when in fact I can't, is not right. I'm not big on lawsuits and have never been involved in one. But I worked in advertising for many years and don't feel it is right for a company to make false or misleading statements.

My experience has been fine on outgoing calls, but my area code is incorrect so I do not receive any incoming calls.

Can I give less than one star? Do not buy this product. The sound has always echoed. And after at least three hours chatting in broken English to India or some other third world country, where magicJack can pay $1 an hour (there goes some more American jobs), they say that it is my problem with my computer (and my computer is brand new).

I purchased a magicJack in August 2010 because I would be moving overseas and I wanted to be able to stay in contact with friends and family. In the states with wi-fi, it didn't work well--sounds like you're underwater. However, I was pleased with our high-speed Internet overseas and found that it worked well most of the time. Last 8/26/2011, I realized that I needed to renew my subscription for another year so I paid $19.95 plus regulatory fees for a total of $20.91. The transaction went smoothly and it showed that my subscription was renewed to 8/26/2012.

Then, on 9/26/2011, just a few days ago, I was billed another $20.91 on my credit card. Because I live overseas, I have alerts set on my cards to notify me by email of any charges (I wonder how many people don't notice these erroneous charges and MJ gets away with it). So, I immediately contacted them by online chat to have that charge reversed and have them fix my account. I then noticed that my subscription date had only been forwarded one month instead of one year. I asked about that and did not get an answer. I was told that my subscription was canceled and my money would be refunded.

I explained that I am living overseas and do not want it canceled. I just want them to refund the amount billed in error and fix the subscription date to 8/26/2012 like it should be. Well, they apparently couldn't or wouldn't do that. Now, I'm overseas without a way for my family to reach me because they don't use Skype. I am cut off from them until I can set up something else. I chose magicJack because it is cheaper than setting up a phone number and annual subscription with Skype. But having used Skype for three months before MJ, I have to say that the service is much better and I never had a billing or customer service problem with them.

MJ said that they were returning both charges of $20.91--they have returned one but not the other. I told them that they have 10 business days and then if it is not resolved, I want the interest paid on that charge in error. Someone mentioned on this site that someone should bring a class action suit against MJ. Please include me if that happens because I have little faith that this will be resolved--so many people are mentioning the same things, double charges in error, etc. They need to be held accountable. I am thinking that I have as much chance of getting the $24 million that I keep hearing about in emails coming to me from Nigeria as I do getting my refund from MJ.

I have full transcripts of my online conversations if anyone is interested in the asininity of the conversation. Although it sounds like many of you have had the exact same conversation, I wish I would have read all this stuff before buying MJ! By the way, the rating on this one should allow us negative stars!

The calls placed to my magicJack number are not routed correctly for many and they end up in some other person's voice mailbox. Initially, when I purchased my magicJack device, it installed correctly and I was able to make and receive calls without a problem. It wasn't until I forwarded my magicJack number to my cellphone for about a week that I started having problems when it was disengaged.

Once, I unforwarded the number to my cellphone and I was suddenly unable to complete a call to my magicJack number when I would call it. Instead, I was routed to some other person's voice mail. Then, I began finding out that this was also happening to many of my friends who were trying to reach me on that number.

I've tried on several occasions to get the magicJack people to correct the problem but they keep trying to tell me it's my cellphone provider who is not routing the call correctly. This is not the case since several of my friends who have the same provider as I do can get through. It is very definitely a magicJack or magicTalk problem but they seem to be disinterested in addressing the problem. The repeated conversations with their online help center only results in disconnects.

The product sound quality was always unacceptable. I was told, repeatedly, to follow the online instructions to resolve sound issues. None of the solutions ever worked. There was no way to call anyone to talk to them since they only had online chat.

Then, to add insult to injury, when I requested another service provider to port my number to their service so that I could quit Magic Jack, they had the nerve to charge me $30 to out port my number.

To begin, I bought the Magic Jack and when I got home it had been opened in such a professional way that it looked closed. It was missing the extra USB cable and to add to that, it had a user account created already which would not let me create another one (the store is selling used products). I went back to the store and had it exchanged for a new one. I went through the installation process and all. It worked fine but next morning when I tried to use it, I couldn't because it turns out that I have to leave my computer on at all times to get access to this line. This will run my electricity bill way up and will also make my internet run slower.

I caught Magic Jack double billing me and canceled the transaction through my credit card. Magic Jack put my account on hold for a "review". Two months later, still no service, no 911 service and every time I chatted with their representatives, I get the same lies. My account is being escalated, they will email me when resolved and I am important to them. All lies.

I had magicJack one year ago and it was good. Then, I incurred a charge after it expired from my Visa card. Now, they are telling me that it's not working although it was a discount from my Visa card. I don't know why, please help me.

This product is terrible. If it doesn't not work the first time, then return it immediately. They will never be able to fix it. Period. You will never be able to make outgoing calls. It will just tell you that it cannot connect, please dial 1. Or, you will never get a dial tone. They will drag you around for ever trying this and that and it will never work.

I had magicJack for two and half years. I did not use the land line a lot, so the magicJack is not that bad because of the low price. But now, I cannot call the international land line phone although I have enough minutes in the phone card. I can call the international cell phone, though. I have this issue lasted for one week now. I also asked the other magic users if they have the same issue. I hope that magicJack can solve this issue for the users.

I was interested in purchasing MagicJack and I was debating between one or two units. Well, after a few minutes, their system automatically closed my basket and ordered two units for me, without allowing me to even confirm the order. I then got an email with the order information and there was a note to reply to the email if there was something wrong with the order.

So, I responded to cancel my order. However, the next day I did not hear back from anyone, so I spoke to someone at their live chat. The person disputed what the email clearly stated and told me it was too late. The purchase had been processed and it was on its way. Basically, too bad for me.

I then received the unit and decided to try one and just send back the second one. However, I quickly discovered that I could not even get an area code for my area! So everyone that would be calling me would have to call me long distance.

Again, I spoke to someone at their live chat and they said that they are working with lawyers and such to release more phone numbers. Again, they were no help in solving my issues. I decided to return the whole thing as a refused package.

MagicJack's service has been getting constantly better. It seems that now, the big phone companies like Verizon and AT&T are attempting to extract revenge. For a long time now, every time we've tried to call from our cell phones to the MagicJack line in our house, we've been denied service by Verizon and AT&T carrier systems which give us the message that our "carrier has routed the call incorrectly." It then refers us to call an outdated carrier number or 305-848-8288, which is MagicJack's internal routing number. From the 8288 number we have to dial the MagicJack home number and we get right through.

Logic infers that the carriers are purposely routing the calls to this recording number in order to discourage use of MagicJack altogether. Without going into a lot of hum-drum details, my understanding is that this is a violation of FCC laws and the carriers should be penalized. The violation is so flagrant that if MagicJack's parent company sues, they would certainly be awarded vast sums for damages, which would then turn into additional benefits for MagicJack subscribers who have been unjustly castigated by these giant telecoms, especially Verizon and AT&T.

I stand behind MagicJack after being a long-term subscriber (since 2008), and would be more than willing to join in any complaint against the big telecoms should a class-action suit be brought.

I love MagicJack!

My magicJack phone won't allow me to connect to local numbers like my mother's, sister's and wife's job. It has been doing the same thing for months now with no fix as the rep told me. They pretty much told me nope, you cannot call them until there is a fix and they had no sympathy.

I don't recommend anyone using this crappy product and I hope there will be a class action suit against them soon.

I have already submitted my complaints to the BBB, FTC and FCC regarding this transaction. I made inquiries online chat to MagicJack; how I could order a new MagicJack plus product, and service. I was told to call telephone number 1-800-509-1709 to complete the transaction, and I did. There was supposed to be a 30-day free trial, and my credit card was charged for the following:

Total: $186.18

I subsequently went to register on the site, and customize "my account". When I did that, I was presented with essentially the same offer for $109.00 and free expedited shipping. I opened another online chat window, and a copy of the chat transcript is available for inspection.

We have had MagicJack for 2 to 3 years. At first it seemed to work well, sometimes cutting out but not all the time, so we signed up for 5 years. Since MagicTalk has been introduced there was lots of trouble. It cut off more frequently. the voice faded, we had a hard time getting rid of MagicTalk and getting MagicJack and it played havoc with the computer itself, slowing it down so much we thought we needed a new computer. Since removing MJ our computer is fast again.

Terrible. First of all, when I first installed it and tried to use it, it directed me to buy another one. The reception was awful. It sounded like I was talking underwater and people complained that they couldn't hear me at all or that I am going in and out.

Horrible. I also bought it thinking I can change my cellphone to "any time" minutes and use my landline to save money, but I lost money. When I spoke to radio shack where I bought it, I was told that it was my computer or some such nonsense.

I want my money back.

My cell phone company charges me by the minute to call land line phones. So, I purchased a Magic Jack specifically so that I can call land line numbers. I spend many hours of the day on my phone for business reasons. I figured this would save me hundreds of dollars in cell phone charges.

The first day it seemed to work perfectly. The very next day, the Magic Jack would not call any land lines what so ever. It will only call cell phones and other Magic Jack customers! I have been online with their customer service department 4 out of the 5 days I have had the Magic Jack. The only thing they tell me is that it will "eventually be fixed" and that I "will receive and email when the problem is fixed." I told them I find this highly unacceptable and one representative told me it would take a week. I told them that in the past 4 days my cell phone bill has risen $175 from land line charges and by the time the repair time of a week is up, my cell bill will probably have doubled. They have done absolutely nothing to raise my confidence in their service and I did tell them I would be reporting them to the BBB as well as perusing a suit against them.

I have had a magicJack since 2008; it works great from Guatemala and a fast Internet.

Five days later, they billed me an additional $45.01. I went on their chat line and they said it would be resolved in 24 hours. This started after I had purchased the new magicJack in July 5th, 2011. The additional charge came on July 10th and the 12th. They said they would solve the problem, but they didn't.

I notified my bank about the erroneous $45.01 charge and have it removed; magicJack then cancelled my accounts (both of them).

Thinking I could just buy another one and start all over, I purchased one and signed it all up. I tried to purchase international minutes, and the new one I bought yesterday (the 25th of July 2011) is also blocked.

I have filed a complaint with the Better Business Bureau.

I purchased the MagicJack on the 30 day trial. By which if I didn't like it I could send it back and they wouldn't charge me. But if I decided to keep it, they would charge me after the 30 days. I gave them my card number and the total came to $53 and change. I didn't mind, I could have the money in there before the 30 days was up. I get paid on the first of the month and I needed a phone for doctor calls. I decided to check my account several hours later and there was a withdrawal from Magicjack. I called the bank and I called MagicJack right away.

MagicJack said they would refund the money within 2-3 business days (took a week). I talked to the bank again and they said it was a hold not a withdrawal so I still get charged the overdraft charges. MagicJack did not say anything in their ad about a hold on my account or I would have asked what that meant. If I could afford a regular phone I would have gone for it.

I purchased the MagicJack on the 30-day trial by which if I didn't like it, I could send it back and they wouldn't charge me. But if I decided to keep it, they would charge me after the 30 days. I gave them my card number and the total came to $53 and change. I didn't mind, I could have the money in there before the 30 days was up. I get paid on the first of the month and I needed a phone for doctors calls.

I decided to check my account several hours later and there was a withdrawal from MagicJack. I called the bank and I called MagicJack right away. MagicJack said they would refund the money within 2-3 business days (it took a week). I talked to the bank again and they said it was a hold not a withdrawal so I still get charged with overdraft charges. MagicJack did not say anything in their ad about a hold on my account or I would have asked what that meant. If I could afford a regular phone, I would have gone for it.

Well, with the overdraft charges as of today, the 25th, I am $197 and change in the hole with $42 more to be tacked on by the end of the month. That's $239 and change I have to come up with. Being on a limited income, I am trying to figure out which bill I have to try and live without for a few months, or say the heck with it and live in my car.

Because I could not receive calls from several out of state mobile carriers, I decided to cancel my service and transfer to another provider. Magic Jack said it was not their problem and I would have to call all of the out-state providers myself to tell them to update their routing!

Magic Jack has stonewalled the number transfer for over a month now. Each time the request is sent to them, they request additional information. Each additional request takes a few days. The latest request is for a hidden "account" number.

I keep meticulous records and provided every number with which I had been provided but could not locate this mystery number. Finally through on-line customer service and 5 security screening questions, asked about 1 to 1 1/2 minutes apart, they revealed the "account number" to me. I have now submitted this number and await their response. I still cannot receive calls from various out-of-state mobile exchanges.

My mother uses an AT&T cell phone, and for the last two weeks, she has not been able to call my phone which uses MagicJack. AT&T claims that it is a MagicJack problem caused by a change Magic Jack made to their system. After my mother had no luck dealing with AT&T, I tried to work with MagicJack using their online live help. That person (Amelia) end up telling me it is AT&T's problem and that Magic Jack would not get involved in trying to solve the issue. I think both companies should be penalized by the FCC for interfering with the communications system in the U.S.

Started this afternoon that I am unable to reach my MagicJack numbers using AT&T cell phone. Is anyone having the same issue? I spent close to two hours talking with AT&T support then their technical support and then to their public relations. All they can say is that there is a "legal issue" between AT&T and MagicJack.

I purchased a contract for service in 2010 (telephone *****). There was a problem and consumer affairs helped in 2/2/2010. At the end of the term, Magic Jack offered me a renewal of their services for 5 yrs. I paid the $69 necessary. Approximately the second month of 2011, my telephone number was turned off although I had paid my contract in full by credit card. I contacted Magic Jack who informed me that the problem was that my account was not the "primary" name on my acct. Several days we fought the issue and they promised to straighten the matter out. I asked that they return my money and allow me to buy another account (telephone #). I have heard nothing from the company. They have kept my money and are giving me no service. Please help me again.

I purchased MagicJack several years ago for 20 bucks and discovered it did not work very well with my satellite internet connection. At the time of my purchase, there was no stipulation that there was any annual fee. It was a one time purchase with no recurring fees. Well lo and behold, I went to try it again today and they are telling me that I have to renew my subscription. I tried to contact someone from the company but I just get a blank page through their so called chat line. These people are scammers. I hope they get exposed for their fraud.

We ordered a Magic Jack free 30 day trial offer, no questions asked of return policy. Then when it didn't work for us, we tried to return it. We couldn't reach anyone by phone (tried several #s). Tried to get an RA# on the web site to return it and they wouldn't give us one. They already charged our credit card $3.15 (for what I don't know).

We mailed it overnight mail, anyway. We don't know yet if they are going to charge our credit card yet. The paper work said that they are going to charge our card $49.95 on 3/26/2011. We will dispute this charge with our credit card company. I don't want anyone else to go through this nonsense. They are scam artists, making it impossible to contact them. Thank you for your time.

I purchased a 5-year renewal plan from Magicjack about a month ago and am still unable to unable to use my Magicjack. Is there an email address that I am able to send a copy of my receipt to? Or do I become forced to complain through the court system?

I watched and got suckered into the infomercial Magic Jack thought it would be a great idea, I'm sure like everyone else. So I did decide to order it and try it out for 30 days (this was on a a Sunday). So on Monday, there were two auth/charges in my bank account for $43! And I need to watch my money so that was definitely not cool.

When I tried to contact them of course as we all know, they have no contact number. So I was chatting via the internet with someone who was probably in some foreign country sitting at home in their bathrobe with our jobs and he said he would cancel the order. Well a few days later the auth/charge did fall off. I thought that was the end of that. So on December 6, 2010 (yesterday), I got a charge on my credit card again for $73! So when I went back on line and spoke with Grace she wanted to identify me by my name and the first 4 and last 4 digits of my **. Really?

So she transferred me to one of the top 10% customer service reps (whatever that means) and then I was chatting with Lloyd and he said that I had ordered an additional 5 years of magic service? OK so, my mother in law had bought a magic jack from Best Buy and gave it to us because she did not have the patience for it.

So yesterday I had "registered" the magic jack and I did use my info but never put in my credit credit info. So when Lloyd told me I purchased an additional 5 years on that number, I knew that this company is scandalous! Because when I registered it yesterday, I did not enter any credit card info at all. And yet I have this charge now which means they kept my info from the time I cancelled and now they found an opportunity to use it.

I purchased Magic Jack a few months ago, because our l/d rates are so high, I have had nothing but problems. The roar is so loud, the person I'm talking with cannot hear, I tried adjusting the volume on the microphone and speaker, but this does not help at all, also get a lot of feedback (echo) on my phone. I asked for help from your website and they wanted to charge me $38.00. Not a very good way to do business, when help using your product costs, would definitely take a refund, but my 45 days have expired. Used this thing twice and cannot think of using it again.

I purchased a Magic Jack to lower my monthly phone bills. I spent numerous attempts on the phone with the Customer Service department, more than 1 hour each time, and was never able to get the Magic Jack to work. This is a waste of money.

MagicJack stinks; dropped calls, static, and no dial tone. It's occasionally good, but very rarely. And while the CS people really try, installation can be a royal nightmare. And good luck when you renew your service, either the card will not go through or you will be charged multiple times.

My MagicJack worked pretty well until I renewed my annual contract about 6 months ago. Since then I've had every problem in the book including dropped calls, choppy calls and now I am having problems dialing out within my own area code. The phone connection actually is made, but you can't hear anyone on the other side. They can hear me, but I can't hear them. MagicJack technical support says the incident has to be referred to its engineers and they can give no promise of a turnaround time for a solution.

I purchased magicJack to use for my work back in 2009 or 2008. It worked fine for about a year, then it started having problems. The biggest problems started recently (October 2010) when I cannot receive any incoming calls. They blamed the problem on the caller's own long distance carrier. That's **! They are trying to say that everyone who tries to call me must contact their phone carrier to change their setting so that calls made to my magicJack number can go through. That's unheard of! Unfortunately, I renewed my service in June 2010 for 5 years, so I am stuck until 2015 and they refuse to refund my money. Also, when I first signed up, I had one free credit to change my phone number, now they are charging $10! They changed the terms of the original purchase conditions without any type of notice, none whatsoever! Beware, do not buy!

I have talked to several Magicjack agents about this issue. I can't seem to receive phone calls from callers through their cellphones. whenever people call me, their call gets routed to a different number. The reps from Magicjack insisted that it is not a problem with their system as other subscribers do not experience the issues I do. They told me that I should contact my callers and have them contact their cellphone providers to route their calls properly. I use Magicjack for business, and I am on the verge of losing my clients due to this. Why does not one, not two, not even three, but over 4 or 5 different people can't get through to me?

I bought two Magic Jacks. At first, I had no problems. Now, I can't even make calls. I will have to buy a cell phone or other way to make calls. I have tried several times to have Magic Jack reimburse me. They won't of course. I did not keep receipts but I have the jack. Both of them suck and I think Magic Jack should be responsible. They should not be allowed to just blow us off. I think something needs to be done.

Purchased 5 year subscription and after 2 months every time I tried to log on it requires subscription renewal. Live Chat gives multiple versions of the problem but still no service and no response. Live Chat is useless and it is impossible to contact the company directly.

I purchased a Magic Jack for approximately $40 plus tax and wanted to get a Canadian phone number. To do so, I had to pay another $20. $10 was the fee for changing the number that had been assigned to the Magic Jack and another $10 as the yearly fee to have a Canadian telephone number. My complaint is that I am unable to call toll-free Canadian numbers on my Magic Jack.

Unlike others, I have had good success in using MagicJack. However, their customer service sucks and they run you in circles. Last year, I couldn't renew my subscription. After many on line chats and getting the same result which was "I have turned it over to our technical support and they will email you very soon to resolve the issue." The emails never comes. I finally gave up and bought a new MagicJack. It is now a year after that and I go online to renew my subscription and this is what I get back: "Thank you for your order of the MagicJack on 11/11/2010. Due to the overwhelming demand for the MagicJack, we are at this time only accepting orders from those who have not previously ordered a MagicJack.

Please visit us again in the future and we will try to accommodate everybody." I have tried to renew many times and this is what I got back each time. Talked to live chat a few times lately and I get the same "wrote" answer ending with, "I have turned this over to technical support and they will email you. Well, I am still waiting from a year ago. Now I've been waiting a week and no response and I don't think there will be one.

This is a scam and the online support people all follow the same script. It is hard to believe that a company can refuse to renew an existing customer because they are too busy with setting up new customers. My only hope is that Attorney Generals finally realize this is a scam and prosecute. It appears the MagicJack can play any game they want with no recourse.

We purchased two subscriptions on our one Magic Jack account. The paid subscriptions included a 5 year plan for $69.95. The device broke & we purchased another Magic jack, at full price, $39.95, which included an additional year. The one year subscription expired, and we tried to get the remaining 4 years on our initial subscription, to no avail. We spent a large part of last weekend chatting with their "tech support", with no one willing to fix the problem, and some rude behavior, such as claiming we lost our internet connection. We appreciate anything you can do to get this company to provide services promised and paid. Thank you.

First year MJ worked with a few problems when I bought another year contract, I had nothing but problems from the very beginning and stayed on chat for hours each day with no help. I finally asked for a refund and they said no. Be warned, it is cheap but you get what you pay for and it is very frustrating and no refund.

I used MagicJack from Aug 2009. We were happy with it and purchased a five-year renewal in Aug. 2010. The problems began when we started using it in November 2010. We cannot receive incoming calls though they do go to voicemail. Outgoing calls are cut off after 5.06 to 5.07 minutes. A real embarrassment if you are conducting business. I spent four hours with various tech reps online trying to fix the problems. I got one incoming call and then it returned to the way it began. I asked for a refund of my five-year renewal and the answer was no. I asked to spoke to a live person and again no results. I believe once they have you hooked, then there is little service. I would definitely never, never recommend them to anyone,

Besides random bad reception, Magic Jack has one flaw that they do not tell you about. There is a Magic Jack splash screen that will come up on tour computer screen every time someone picks up the phone or ends a call. If you are busy on your computer and someone in the home make a call or a number of calls, then you will constantly have to minimize this screen which is about a quarter the size of a 21" flat screen monitor.

The screen always appears on top of all work on the monitor and you cannot continue working until you minimize it. In fact, the pop up screen will prevent you typing anything on the computer until you minimize it.

I have spoken to a chat agent and they say there is no way to set the screen to not pop up. That is the way it is and if you accept Magic jack, you must know that you will accept annoyances on your computer screen all the time. One way out of this is to install MJ on a computer that you do not use for daily work.

I went to Walgreens and purchased a magicJack device as seen on TV. The device drops calls and you can't here anyone. I tried to go to their website for help. I got no help. Instead I got a virus that downloaded on my computer. I had to pay to get that fixed. This product is **. The inventor needs to be clearer about the item. I guess in their minds they think people will fall for anything.

I purchased a Magic Jack for $39.99 and from day one, callers were unable to hear me, calls drop, don't ring, go straight to voice mail. The product does not do what it advertises it does and that provide phone service through the internet. If they had acknowledged these flaws, I may not have purchased the product.

About a year and one half ago, I purchased a Magic Chef over the oven microwave at Home Depot. Yesterday, it started coming on all by itself and cannot be turned off. I now leave the door open but frankly, I am not sure what to do. This is a scary product. Why hasn't it been recalled? ?

I have had Magic Jack for over a year and seldom use it.I do use Magic Jack as my home phone and have tried to use it to call teleconferences that I listen to/participate in. (for example: **).

When I tried to call the specific conference number with my MJ, I got a recording, telling me that the conference number I'm trying to reach has been blocked. I can do one of two things: create my own conference line and have people call into it, or, ask that the conference service providers send an email to MJ with their conference phone numbers.

I don't understand why this would need to happen. When I contacted MJ, I'm told that MJ reserves the right to block any number that abuses their service. When I asked how the number could possibly be abused if I'd never been able to call it, the quote was just reiterated. I was also told that the blocking was computer generated and that the agent had no control of any of it. Until now, the conference service providers have been willing to cooperate. However, two have recently said "no" which means that I cannot participate in my conferences. One cited FCC regulations stating that it's illegal for any provider to block any phone number. However, MJ does not "suffer" from the conference service providers decision to not include MJ. I do.

I bought the MagicJack at a local store Nov. 2009. So all I'm in to them for $40. I have no "local calling". My home phone is 200 miles away. So my grandma has to dial long distance from 3 miles away. I used to be able to call my family in AK. That ceased sometime in late spring. I contacted the help line. First time, they did nothing but erase my contacts. Second time, they told me that the other service provider was blocking them. I contacted GCI. They emailed me back saying that they do not block any VOIP, so the problem was with my provider. Third contact, finally email me saying that the cost were to big to pay!

They do not advertise that you may not have local calling in all areas or that your long distance will in all areas. These are lies and deceptions. Shame on you MagicJack for cheating all of these people. I guess we all got **. I have an old school phone being installed WED. The jack will get introduced to the hammer.

The FCC is accepting complaints against them. I filed mine on grounds of deceptive advertising. Good luck all!

I paid for my Magicjack that was expired. When I was doing the transaction, I encountered some problems and so the information was submitted about seven times. Every time the information was submitted, my card was debited, and so my bank has informed me that Magicjack has a hold on my account for all those times that I tried and was not successful. That is the part I don't understand. Anyway, I eventually got it renewed and paid for the renewal, yet there is still a hold on my account.

I shall be extremely grateful if you will release my funds or remove the hold on my account since I have already paid for the renewal. Thank you very much in advance and I look for your speedy response, via telephone or email.

Magic jack suspended my account for excessive calls they said I use it like 2 or 3 calls a day tops! They said I had to pay 1 cent a minute to continue use. I agreed and have been paying the fee, still mad that they flagged me for something I didn't do but anyway. My power goes out computer resets now magic jack don't work at all. The tech operators said I was permanently cancelled even though I am paid up till next year. Now magic jack is permanently useless they won't give me a fix or anything and I told them to completely cancel me from future billing. They said they can't do that I have to do it through using magic jack by the way won't work so I can! Beware of this junk product and they will steal from you! Try Google voice or Google talk its free and better quality!

My service was terminated for violation of terms (too many calls). I bought the phone so as to have a fax capability-- very often the person called would tell me that the call was breaking up. I called from MagicJack to my cell phone about 10 times to verify the quality of call and my FAX machine was programmed to call a pharmacy and repeat trying to send if the number was busy.

My service was less than 30 days old. MagicJack says the decision to terminate a number is automated and not subject to appeal. In short, they can terminate service at their whim and there is nothing the customer can do except complain to an online agent who claims there is nothing he/she can do as the termination is fully automated and not subject to review.

I bought Magic Jack 6/27/09. I used it until 10/1/10 but am paid up until 2015. Reason for not using it now? They terminated service because I used it too much. The last month of service with them has been a nightmare.

The thing on the computer would tell me to plug in Magic Jack when it was already plugged in, it dropped calls constantly, it finally said please connect to the internet when I was already connected. I was on the live chat, so much I was getting tired of it.

One agent actually fixed it on their end for a few hours on 10/1/10, then it all went haywire a few hours later. Back to live chat where they informed me I was terminated for excessive use. I explained to them we had to have a phone for 911 as I had severe health problems. They didn't care.

I have filled out reports to the Better Business Bureau on line and just finish a report for the Attorney General of my State. I suggest the others who have paid for 5 years service that were also cancelled to do the same. I sure hope someone makes these people give notice and tell us how many minutes are too much before some one dies because they can't get 911 when they need it.

I complained in an online chat and the operator sent me a link to use to update my credit card. They had put in multiple orders prior to the link to, after I put in the card number and sent it charges me fraudulently. Then the rep hung up and disallowed me to get another chat using my email.

Magic is a great product, however their customer service is horrible. I have a magic jack at my office and I tried to install one at my home. Anyway, I had issues that couldn't be helped with their online agents and asked for a real live phone call. They said they don't have capabilities to do that! How absurd. I understand that they are kicking ATT's ***, but don't lie to me. I was a satisfied customer, but they won't call me or talk live. They told me that they reserve phone calls for people who buy their jacks online. They won't make exceptions unless I return my jack to the store and buy one online!. This is awful.

I am having the same problem. I cannot call anyone who has a Citizens phone number. Every time I call, they send me through to about 3 different agents and then they tell you they'll send you an email or they'll fix it in 3 days. This has been going on ever since March.

I ordered Magicjack in January and it worked great, but starting sometime this summer, you couldn't call any local numbers. The only way to contact someone is through online chat. All these chats (about ten of them) said the same thing and then transferred me to the top 10% of their agents, they all said the same thing, do this and this, and it should work. I paid $10 and changed phone number, and your local phone company can't block your calls. So I did that and it did the same thing, three beeps and a hang up. I can call any numbers except ones that are Frontiers. They said to call Frontier.

I sent an email and Frontier said they can not block our calls and to contact Magicjack. Here is the problem, Magicjack is advertising free local and long distance (unlimited for $19.95 a year). You don't get free local and long-distance calling. Magicjack did not want to pay some fee that Frontier charges so they are taking all our money and giving us something that doesn't work as they advertise. False advertising and thieves. With all these complaints against them, they are still falsely advertising.

I renewed my annual payment thru the web page of Magic Jack and they cancelled my license because they said I over used, they never proved this they denied the refund, they don't exist in the USA. No address, the phone is in Canada. In Canada, they didn't want to talk, they stole money and promise free calls.

On 9-21 I renewed my subscription to MagicJack and had a completed payment got confirmation but no renewal of license. I contacted live support via chat. They stated that no payment was made. They did not have an order for me. After 15min of explaining, they stated that my credit card of 5 yrs was owned by 2 other women living in WA. They also added a Washington address with a NJ street. They stated that I could fix this by adding a new payment method, so I tried it. It wanted to charge me another annual charge so back to support.

Once I got a manager, I was directed to process another payment as they walked me through the process. Okay, I did this. Same results. Card charged but no record of it with MagicJack. Now I'm out 2 renewals and all customer service will say over the phone is "we do not have an order for you. Please make a payment to renew your subscription." I offered to make a payment right over the phone. I was told they (customer service) was not allowed by policy to get credit card numbers. Sounds like a shady deal.

I have been complaining about the MagicJack unit I have. For almost two weeks now, I have chatted online for help but operators would take a long time to answer and ask you to do steps that are supposed to help. Three operators have led me to go to my computer to steps that have not resolved the problem. I have enrolled on a 5-year contract and was just asking for a new unit so that I could continue using MagicJack.

I was overcharged for the renewal of the Magic Jack. When I asked them about it, they said it was a regulatory fee. Then in the same chat with them, they said it was tax and that it had to be paid. I told them it was not disclosed when I renewed, and after going back and forth with it for awhile, they disconnected the chat and did not want to speak with me anymore.

Remember the saying, if it sounds too good, it is. MagicJack is just that. I have had so many problems. I have been working with them this time over eight hours and still counting. Several times "disconnected", other times transferred to another; none seem to read what has been done before. They tell me to do the exact thing previously done--without success!

Today, I've deleted, installed MagicJack four times; added/removed other items so many times it is frustrating and makes me angry. It is never fixed; not fixed yet! Initially called because when I call either the other person hears me as "under water", garbled, or can't hear several words. Even before that problem could be solved, they did something that prevented me from being able to make calls! Am still on hold waiting for them as I write! Did I say they must handle several calls at a time for you ask a question, and wait minutes before they answer, then minutes before they come back. In summary, don't waste your time.

I purchased the magicJack for Internet phone usage. About 70 percent of the time, I cannot make outgoing calls. I have to resort to my cell phone. There is no forum at magicJack.com to deal with this properly. Once the item is purchased, you are on your own and the device does not work like it says it will. I am self-employed and need to make interview calls. Having to use a cell phone is both costly and unreliable. The magicJack was supposed to remedy that, but it hasn't.

Bought the product for $19.95 and $39.95 monthly billing for a phone used in the USB port of your computer to have unlimited calling plans. The product doesn't work, period. All you get is static and no dial tone. If someone calls you it just rings and rings. Waste of money. Besides if you use this product you can't use your USB port for anything else.

I have had magicJack phone service. I am unable to make calls, 3 out of 4 times. Why do they keep selling this bad product? I am disabled and can't afford much, so I thought this would be great for me. But when my doctor calls and I can't talk to him, it gets very upsetting. My mother is very ill and lives in another state. Every time I try to talk to her doctors or SSI, I get disconnected. I know I should get another phone service, but I don't have the money. They should stop trying to push this product or at least let costumers get a hold of them.

I renewed a year ago so just finished my second year. All the conference calls changed. My rules stated I would reapply when my turn was up. Today, I receive a credit card with charges to re-sign to Magic Jack for another year. I didn't authorize anything for another year. How can they do this?

I bought Magic Jack device for my father last summer. I registered it on 8th of July. This summer my father was visiting me and he didn't need the device during that time so I decided to renew the service later when he will be back home. I thought that my new year starts from the date when I renew a service. During almost two months, we couldn't use the service even if we wanted to because it was terminated right away. By my surprise, when I renewed a service on 16th of August, the renewal date was 8th of July.

I contacted life chat support. I chatted with two agents. Both of them told me that this is a company policy and the renewal day will always be the registration day. I asked the link for the policy to see it myself. The agent provided me a link where I couldn't find anything about my issue. I asked the agent if she could help me and she was not able to find that either. At this point, she told me that she will report my issue to the billing department and they should respond in 2-4 business days. I waited 2 weeks then I contacted life chat agent again. I spent at least two hours at this time trying to resolve my problem with 4 agents. Two agents were not able to help and they transferred me to the top 10% agents by customers' review. One of them stopped to respond, another one referred to the company policy again. I asked him to show me where it's written in their policy. He pointed on sections 6 and 7. I read them and still didn't see anything that tells me that I have to pay for the period of time that I didn't have a service.

Yes, I could lose my number if I renew after 60 or 90 days, but nothing about that I have to pay for the time when my service was terminated. In addition, this policy stays that I can terminate service at any time and if I don't use it the whole year, I will not get refund and this is okay. One of the ways to terminate the service is not renewing the service for the next year. They have it in the policy as well. But nothing was written about my matter. The agent couldn't support his position and decided to contact the manager. I got the same response that this is a company policy, the system was setup this way and they cannot do anything about that. I have a copy of all conversations.

This is a very cheap service of only $20 per year and my lost is only about $2 but this is not fair to charge customer for the time when his service was terminated. If I renew my service for the year today, so my new year should start from today as well and not from some date in past. Another thing is a time. Sometimes, I was waiting more than 15-20 minutes to get response from the agent during our conversation.

Since I've installed Magic Jack, I continue to get pop ups from Magic Jack which I can't eliminate and asks me to promote Magic Jack to my friends. They continue to pop up for minutes, yes minutes! At a time, blocking everything else is what I'm trying to do. They even block my log ins to internet sign ins. This goes on every day, multiple times every day, all day. This service doesn't save money if your time has any value.

I purchased a USB device called the Magic Jack. This device is connected to my computer so I can make voice over Internet phone calls as so to save money on state calls. I needed this device to stay in contact with a friend of mine that is about 100 miles away in the 760 area code; I was able to make the calls to him the first three weeks and all other calls with no problem. But then I started having a three tone beep and then goes dead to this 760 area code. When this happens, I can call this area with my cell phone or landline with no problem, so I know that this Magic Jack unit is not doing the job.

This has been an ongoing issue for well over 6 months or more like a year. The only way to contact them is through an online chat, which is time consuming and a hassle. I am not able to get them to give me a phone number to speak to a live person to try to solve this issue. I don't have any other complaints about the item; it does work for most of my other calls. This is good, but I purposely purchased this for calling my friend and family in this 760 area code. I keep getting a lot of empty promises that it will be fixed and no resolution for nearly a year. I need your help.

I generally do a restart on my Magicjack every morning because it seems to avoid some audio problems I have had at times. About a week ago, I did a restart and my contact list came back empty. I contacted a representative through live chat and after a couple of days of arguing with several different representatives, they basically told me the contact list was lost with no way to recover. I was shocked. How could they possibly lose my contact list with no way to recover? Even an ** information technology person can recover and restore a file. After all, that is what the contact list is--a file. When I explained to them that this list was invaluable to me, they simply said, "Sorry, we do not have to restore your contact list and in fact we can completely eliminate this service any time we want and there is nothing you can do about it".

For about a year I have been a champion for Magicjack, but this response to my request was shocking. I know, as I told them, the file exists somewhere, but the folks who own Magicjack do not want to invest the resources to restore the contact list. If the list was simply family and friends, no problem, I could have that back in a couple of days. But as I tried to explain to them, many of the names and numbers in my list were business contacts that I don't remember their name or number unless I am calling them, which in many cases is one or twice a year. I was sold on Magicjack but now I know they are nothing more or less than rip-off artist.

All user's Contact Lists are currently on some sort of back-up media, however, MagicJack doesn't want to invest in the effort to help their clients recover this "lost", but inestimably valuable, data.

The IT department could & should be setting every other task aside until each & every paying customer has their Contact Lists restored. This is gross negligence on the part of MagicJack!

Magic Jack lost my contact list, and cannot recover it. Customers are urged to make a new listing of contacts. August 20, 2010. Must rebuild contact listings.

I ordered this device and for the last few days, I have tried to activate the device. On the first day, I spent seven hours on the laptop trying to activate this phone device and I was advised by Magic Jack to try again in a few hours. The following morning, I tried again dealing with incompetent customer service agents. I had to repeat what I had chatted several times on the live chat system. Ashton stuck out from most of the customer service agents because I had to repeat the same questions several times. He seemed to be high or on some mind-altering drug. Several customer service agents were unsure of what they were doing.

I even had my 17-year old take over the chat. He said, "Mom, they do not know what they are doing." I understood well what he meant. This company is a joke. The device doesn't do what the company says quick, simple and easy to install. What a joke with the faulty device, and the customer service is terrible. I think that these companies should be shut down and it will not allow me to return the item. When I asked to speak with someone on the phone, I was told that I can only chat. They do not have a telephone number after nine hours. Dealing with this company is ridiculous.

Since I purchased the Magic Jack, I have experienced the following: Dropped calls, phone conversations being heard on other computer devices, lost contact lists, half the time I sound like static to people on the other end or like a robot, tried many times to speak with customer service people, but they talk as if they are out of country and lack product and English knowledge. When they realize that they can not fix the issues, they end the online chat conversation suddenly with no real explanation. Even today, I requested a reference number for my, "no assistance," and, "Thomas," told me to try back in two hours and to keep trying back later, but he did not offer any reference number for tracking. The only point of contact is on the website with no contact phone number, nor a customer complaint email. Nothing.

My magicJack stopped working, probably due to the continuing problems of getting my program to work. As of now, the USB magicJack port I plugged into does not work. I tried to use the extension port, but it still doesn't work. I am very dissatisfied.

After a basement flooding, we hired these people to clean our basement. When getting an estimate, they said $4000. During the process, they damaged doors, lost pins for doors, left doors outside, stole electrical cords, charged us for work they didn't do, double billed us. Ripped covers over electrical outlets when removing paneling then billed us $2400 more than estimate. They said the power washed stairs that still have cob webs on them. Have to get someone else in to fix the damage to basement they did when cutting the paneling. Need to get electrician in to fix damage done to electrical outlets.

Despite the false advertising that you have unlimited calling, when in reality you can call no more than 50 calls a day, incoming calls are so poor that you actually have to call the person back in order to hear them. This occurs 90% of the time, so forget using this for your at-home business. Eight of the ten messages left on your voicemail are completely filled with static and cannot be understood. When you go to the online help for this, they give you an "upgrade" that does nothing to solve the problem. I also have a hard time after about three calls.

My phone will dial out, but numbers will ring fast busy as if they have been disconnected when I know they are not. I have to reboot the Magic Jack to get it to work right for another three to five calls then reboot again. The inconvenience and hassle is almost not worth the money to keep it up and running. I am really dissatisfied with this product, the lack of technical solutions, and false advertising that surrounds it. I wouldn't suggest it to anyone, and in fact tell everyone that it still has too many problems that have not been ironed out yet. I wanted to use this to help me promote my business, but it made me look completely unprofessional and I had to discontinue using it.

MagicJack says they offer unlimited calling, so we used it to telemarketing businesses and got cut off because we made too many calls in one day! It turns out "unlimited" means no more that 50 calls per day. Then we were told we could never get MagicJack back again. Finally we were told we could still use MagicJack for incoming calls, which was important because my wife uses MagicJack for business VM. Then we were told our number could be rescinded and never given back.

I have chatted with MJ technicians about incompatibility issues with MJ and my computer since November 2009. They even used remote access to try to resolve issue. Final determination was that the issue could not be resolved. I was told that I could not receive a refund for the Magic Jack and one year of service. I said okay. I also purchased a 5-year plan which does not even start until September 2010. I was told that I would receive a refund then told I would not receive a refund then told again that I would receive a refund but it takes time. I purchased Magic Jack and 6 years service total at a cost of about $100. I purchased this to replace a digital landline through Time Warner which costs about $30 per month. It has taken almost one year working with Magic Jack personal through online chat to discover MJ will not work with my computer. I retired last year and am trying to lower my expenses. Now I have to start all over looking for alternative phone services while still paying for my current service. And based on online forums, lots of other people have had the same experience of not getting their refunds.

When I purchased my Magic Jack, the area code for Wichita, Kansas was not available, was given a 785 area code. 316 area code for Wichita has become available, so I paid $5.00 to change my phone number. Went online, selected state, them given option for city, selected Wichita, paid and was then given a Missouri area code.

Was then informed by Magic Jack that I needed to spend another $10.00 to correct it (2nd number change $10.00) As far as the phone goes, if your computer updates and restarts, you need to restart Magic Jack. Sometimes, it just will not work and needs to be unplugged from the USB port, plugged back in and then restart Magic jack. If you need a dependable phone service, might consider something other than Magic Jack.

Cannot call any numbers serviced by Champlain Valley Telecom. I'm currently in Canada and my husband is in Vermont. This has been going on for 2 1/2 weeks. The chat people at MagicJack keep saying be patient, their engineers are working on the problem. Actually, I did the research and found out it was only certain numbers I could not call. I was the one who found out they need a database upgrade for Champlain Valley Telecom. I have been talking to MagicJack almost every day for the past 2 1/2 weeks. Their chat people are completely clueless.

I really believe there are only a couple of people who hand the phone back and forth, each time telling callers they are going to a higher level of service. It is so obvious when these people type messages they are either not in this country or are here illegally. Every single one of them structures sentences exactly alike. As an amusing aside, I said something about the bad syntax the chat people were using and the person who was typing at that moment said something like, "Well, the computer is programmed for the syntax. We have no control."

Even though I have told them what the problem is and what they have to do, even giving them the phone number for Champlain Valley Telecom, I'm no closer to a solution. I knew when I paid for 5 years in advance that I was making a mistake. I've had MJ for over a year and it was pretty good up until now. However, with the kind of customer-no-service they give, I would not recommend this product. I have been running up large phone bills calling Vermont because I cannot use this device to call home.

MagicJack worked okay for a couple of months then had low audio problems with certain numbers I called. Then about a month ago, when calling certain area codes, all I got was a fast busy signal regardless of the number called. I contacted customer service via the internet and they said their engineers were working on the problem. It has been over a week since I contacted them and the problem remains unresolved. I don't recommend Magic Jack for anyone.

A horrible product, it never worked properly and I tried all the recommended fixes, etc. I was just going to let the year subscription end, but happened to view my cc statement and Magicjack automatically renewed my service for another year. I just spent 50 minutes online to obtain a refund. The bottom line is do not waste your time or money on this product!

I have had a horrible experience with Magic Jack. Last August, I contacted Magic Jack and explained I make many, many calls for the disabled veterans. It isn't a business, I get paid very little. I explained I had no idea. I pay for an all-distance with AT&T, and had ran into trouble with them because of so many calls, they said I needed a business line.

So before buying this Magic Jack, I called their rep, which is so hard to find a contact number of, and I only found these numbers through research on Google. If you contact their representatives via live chat, they refuse to give you a supervisor or a phone number, or have a return call. But I found one. I explained I had gotten into trouble with AT&T for excessive calling, explained it totally to them and asked if I could do it, as AT&T had told me that I had to get a business line and I don't make enough to do that. Approximately $300 a month is what I earn, and I am helping a charity at that.

Magic Jack had told me that I would be fine, They didn't tell me to read the T.o.S, which I know now I should have done. But I had faith their employee was telling me right; I have been making these calls since last August. Two days ago they just stopped my service, no warning no nothing. I was due to renew this month but have been making calls since last August, and nothing.

I tried working with them on live chat and they only advised me because of excessive outgoing calls, I could no longer have service nor ever come back to Magic Jack. I have been treated quite rudely and was only told, "I am sorry, I am sorry", but they take no responsibility for giving me false information in the first place. I have called and called, and held and held, and got nowhere.

They won't get me a supervisor. They won't get me a good number and they rudely interrupt what I am saying. They can't even hear what I was saying because they're reading the same script over and over. Fate is who I spoke with, not once today but twice. She refused to get me anyone higher up. I think this is so ridiculous! I need help. I need someone who will hear what I am saying.

After paying for 5 years service and spending hours and hours with their technicians, I was never able to get it working properly. It is a total scam.

The product never worked correctly and when I asked for a refund, I was told that since 30 days had passed, I would only receive a refund for the second year of service that I paid for upfront ($19.95). I waited a week but received no refund. I contacted them again (the only means of contact is chat), and was told that I would receive it in 3-5 days. I waited another week, contacted them again and this time, I was told that it was too bad, they changed their mind, and no refund for me. They know that their product is garbage and that's why they want you to pay for several years upfront.

After 1-year subscription, I was unable to renew contract on 7 Magic Jacks. On line chats failed to get any satisfaction.

After paying for a 5-year renewal, I had an issue with the magicJack not working. After speaking to several techs and, on several different occasions for the same issue, via online chat, the problem actually got worse! They said they would send me another magicJack, but I would have to pay shipping and handling! What! They are not even sure that would fix the problem. I then requested a pro-rated refund. Ha! A flat "no" was all I received. I finally got the customer service email and sent in my complaint. And, you guessed itno reply.

I want to send them a bill for the time I spent on the phone with their tech support. As a consultant, I charge $200 per hour for my time. If I were to multiply $200 times the number of wasted hours I spent online with MJ techs, magicJack would owe me $3200! Not to mention the $ I lost in marketing my services for new business.

My MagicJack USB broke so I called and paid for a replacement--and it never worked since then. I called MagicJack back to send me a new one but they refused. I paid for five years of service in advance and paid for a replacement. What a waste. The customer service is horrible. This company is a scam. I also reported the complaint to Better business Bureau but of no use. I wasted my time trying to make it work but it was just a waste of time.

I left messages on the automated voice stating, "Here is my info, but I have some questions". I am not sure how this works and if I need to order the additional jacks for the sale price, etc. No one called back but I received a "no-reply" email statement confirming an amount much higher than just shipping and handling costs ($6.95). This was supposed to be a 30-day free trial. The second charge is for $79.90. I have no idea what that amount is for. I am going to dispute the charge when I receive my credit card statement. The infomercial was very deceiving, misleading advertisement which may cause over-limit fees on my credit card because I expected to have 30 days free and then, if I accepted, monthly charges of approximately $3.00 per month.

This magic jack does not work for us and is unacceptable. I would like a refund on the 5 extra years I paid for and a adjusted refund for this partial use for this year. Please make the needed refunds to my credit card . Thank you. I will mail this MagicJack back to you as soon as you give me an address too mail it to.

So if you plan on getting a vanity number plan on paying 40 bux just to "look"

I called again (long distance fees apply) and again after being on hold for 15 minutes I spoke with another agent who told me my previous call "had not been elevated to the higher billing admin" and she told me she would do that and I will receive a call back within 24 - 48 hours. I think the whole Magic Jack operation is a scam! About 98% of the comments regarding the company and their services are negative, many people are very dissatisfied and unhappy with the service they have received, better yet have NOT received. I wish I had researched before buying. I assumed that it was a reputable company. BIG mistake! If the company does not operate illegally, their operation is certainly most unethical!

The Magic Jack Has barely worked after 3 months. It still will not work on my phone. No dial tone. Customer service takes up to 10X longer because of the' live chat" which is typing with long painfull delays in between messages. I've contacted tech support 6 times, over 6 hrs of frustration. A completely frustrating type of tech support. Agents seem fine and there is no wait but they sound instigate a real phone call system instead of these typed messages back and forth, very archaic. The sound is apparently terrible on the other end. I would not recommend this to anyone until they get their act together. I was told you want a Canadian area code it is an extra 10 dollars per year.

Contacted their online tech support via chat because incomming calls went straight to voice mail. I did what the tech told me to do and had to pay 189.56 to get the computer repaired after the changes were made and I still can't get incomming calls. No refund on it since I've had it past their time period and I've been trying to resolve this issue since I got it. It would have been much cheaper for me to stay with any other long distance company.

Renewed last day of service on the web. Said (they..form said it would auto renew...tried to renew manually but auto renew is all I got). Next day, I tried using phone, nothing. Tried renewing over Internet but couldn't get past renew button. Okay, my popup blocker was off. So I turned it on. Then, I got one step past renew button and that was as far as it got. And not a complete page either. I tried to contact them but cannot find anyway so far. Phone or Internet. You can't beat the price just don't have any problems or you will become really frustrated.

I'm going to keep trying to contact them and renew or get a new number like some of the other complaints but if you are business I'd make sure you were renewed at least a month in advance. You can't beat the price as long as works but if you have a problem. Good luck!

Regarding the phone number assigned by Magic Jack, the area codes may be available for your area, but the prefix number (the first 3 numbers after the area code) are very limited. Thus, the number I was assigned is a long distance call from my land line phone that is two feet away from my computer. My complaint to Magic Jack resulted in "maybe in the future your local prefix may become available. " If it should become available, then it will cost me $4.95 to change to a new number. This is very poor! Do not buy Magic Jack!

I went online last night (4/20/10) to check out Magic Jack. I see the advertisement for a 30 day free trial. I clicked on and it, put all my info in, then it came to a confirmation screen that said the amount, and that my credit card will be billed (4/20/10). It gives you an option to cancel or proceed. I cancelled, because that's not what the initial advertisement said.

I checked my bank card, before I pay my bills today, to discover they took the payment out anyway, after I cancelled the order before completion. I called them, and they said I had to wait three days to receive my money back. I asked for a manager, because I cancelled the order, so why did they take the money, and why do I have to wait. My bank said they could talk to Magic Jack rep on the phone, so they could release funds. I was unable to pay the bill that is scheduled for today.

MagicJack worked well for the first year we had the service. After that, we decided to renew. That was the beginning of the biggest mistake that we have ever made. We no longer want the service but for some reason can't seem to dump them. We are like many others and have had to trim back because of the economy. Don't make the mistake of doing credit card business with these people because you can't reach them but they will take your money.

The phone accounts worked up to 3 days ago (4-8-10). MagicJack canceled my accounts and did not allow me to reactivate the specific numbers. I use magicJack for incoming phone numbers and only interface my accounts via their website. I was told the only option was to activate accounts with new numbers. Online chat customer service was extraordinarily rude, "rules are rules", they said.

I explained my account on the web, showed no indication of deactivation and they were working 3 days ago. I was told magicJack does not inform customers by email when there are problems with accounts and will not reactivate the exact numbers.

My magicJack phone numbers showed my accounts in good standing on their website as of March 2010. There was no warning or indication the accounts were in bad standing or going to be deactivated.Customer service said, they only indicate issues when someone uses magicJack for outgoing calls (which I do not use). Bottom line, I'm out thousands of advertising dollars that use these numbers, plus loss of customers who use these numbers to contact me.

The magicJack service is only $20/year but the loss because of their stated policy "not to allow me to keep my phone number" that was working 3 days ago is thousands of dollars.Phone numbers are on my stationary, biz cards, internet sites, street signs, etc. All needs to be replaced at thousands of dollars. Plus, many customers only contact with me are these numbers and this represents a potential great loss of business.

I purchased a five-year plan with Magicjack. At the time of purchase there were no local numbers available. There was no numbers even in my area code, but I was told and promised numbers would be available within six months. Well two years later, they now have the area code but no local numbers. They say they are requesting numbers for me (has been done a bunch of times) and I should hear from them soon.

Of course I never heard anything, 99% of my calls are within 40 miles and all the friends and businesses I call can't call me without paying a toll call, and those tolls add up very fast here in this state. I would have never paid for five years and kept the service if I had not been promised local numbers. I don't mind waiting if they adjust my time to reflect my downtime. The device is basically useless to me and their response is they don't give a care.

Something should be done to stop this company from offering service to people in areas where they have no intention of offering local numbers. I am out my $$$ and time.

I purchased the Magicjack to make long-distance phone calls (to a friend) over my computer. This worked well for about a month. Now when I called his number, I got a 3-beep tone busy signal, and then it goes dead. I can make all the other calls just fine, but now if I wait for about a month, it will start working again till I talk for an hour or so then I have to wait another month to call.

I have spent excessive time with Magicjack support, and they kept sending me to different people. No one can help with this issue, and I am tired of repeating my self over and over again to all these people. I know they are trying to wear me out, but it's just pissing me off more. Someone must investigate this company and its practices, also its handling of its customers. Please read all the complaints filed. This is a scam, and no one is helping. I want this responsible. Please help. More complaints to follow.

I can call out to my cell phone from my computer, but cannot call from my cell phone to my computer. I get four rings and a busy signal every time. I tried to contact the company, but they want a minimum of $14 to answer my question! I would think that customer support would be just that--customer support. I still have not resolved the problem. I don't pay anyone else for advice on their product so why is magicJack ** me around?

Yesterday (3/18/10), I went to a local retail store and purchased Magic Jack for $39.99. I have seen the infomercial, and some ads and the concept seemed good, but as the old adage goes, if it seems to good to be true, it probably is. There are no truer words spoken. Upon looking at the packaging, it says on the back, and I quote, "free international calling when traveling, instead of paying $3.50 per minute or more, taking the Magic Jack with you to any country in the world, and call anyone in the USA for free!" Here's the issue. I purchased this wanting to call family in Ecuador, and other parts, based on the wording that states "free international calling".

No where does it state on the package that it is only free from one Magic Jack user to another. So, in order for my international call to be free, it must be to another Magic Jack user. It wasn't until I got it home, and registered for the service, and gave my credit card information, that I was able to see their request to purchase international minutes, and their rates. I recognized my error in my purchase. I should have looked into this further, however, I went on the face value of the product that states "free international calling", and in looking at the rest of the package, nowhere does it state that you must purchase international prepaid minutes, nor any such rate plan, or only free to other Magic Jack users.

I went to their website to try to inquire about this, and called their customer service number. Their number does not appear on the website, nor is it visible anywhere. I clicked on the live chat, and began a horrifying ordeal with two of their "customer service" reps, that lasted about 2 hours. They refused to provide me with any kind of customer service phone number, or corporate number to complain, stating that it was because they cannot do so via a chat window. So I asked for someone to contact me, and they said their management does not do that. I asked them to have someone to email me. They also said their management wouldn't do that, and reminded me that I approved the terms and conditions. The terms and conditions appear after the fact, after the purchase and installation.

When you buy something on face value and read the words "free international calling", it should also be accompanied by the words "free to other Magic Jack users", and it does not say so. And for a company that offers a type of phone service to not have a phone number where you can contact them, or their customer service, or a location of a corporate office easily accessible to consumers, it can only make one wonder, what's wrong with this picture? What are they hiding? Why are they not answering to consumers who have valid complaints or questions?

Why will they not address any of their customers? Why doesn't it state on their packaging that international calling is free to other Magic Jack users? Because, rest assured, if it were so, I would not have purchased this. Now, they will not refund my $4.00 for processing my registration. Not that $4.00 is a big deal, but I would rather see the truth in their advertising. It is not "free international calling". This is nothing but the old bait and switch, and Magic Jack is misleading consumers, such as myself, that purchase this item based on the packaging. I would like to see this changed.

Companies need to take responsibility for the way they market to busy consumers, who purchase items based on the information given on the packaging, and don't have time to read a 15 page terms and conditions agreement, written in legal garb. When one goes to the store to purchase an item, it is expected that the proper information about the item is clearly displayed on the packaging. This company's reps wanted to throw the terms and conditions to my face. Well if that's the case, then it should have been included with the packaging, in the form of a small booklet or something.

The advertising of this product needs to be changed to state clearly that international calls are only free to other Magic Jack users, or only sell this product via the web, where customers can view the terms and conditions clearly, and the wording should be clear on that as well. In other words, stop baiting and switching consumers who purchase your item, and trust that the words you put on your packaging is true, when it's not.

I am not so gullible as to believe everything I see or read, but when you purchase items at a retail store, there is a level of consumer protection that enables us to purchase items, based upon the correct packaging and advertising of the items. Because rest assured, I wouldn't have spent my money or wasted hours of my time and all this energy, if the wording on the package was correct. Buyers, consumers, definitely beware. The consequence is the distress this has caused. the time I put into chatting with them, pleading with them for help, or someone to call me to no avail. Time that I'll never get back, not to mention the stress, they put me under. I feel duped and swindled, baited and switched.

I am so sick of the rich getting richer, based on their misleading advertising on their packaging. If there was more to it, and not free, then it should have said so. I want to fight this, and if it takes going to the media or complaining to other consumer watchdog organizations, then so be it. So if someone can contact me, I would really appreciate it, and I will email you a copy of the chat session that I had, so you can see what I had to go through.

My Contacts List disappeared on March 2. I contacted the Chat line to have customer service agents help get my Contacts List repopulated onto the MagicJack screen. I see them in a file on my desktop called "AddressBook.xml," but the customer service people cannot seem to get it to be seen by the MagidJack device and appear on the screen as it should.

I have had Chat sessions with them on March 2, March 3, and today, March 11 with no resolve. Also, the last two agents I was talking to just dropped off the Chat session without finishing the task at hand. They were Mandy and Dante. I hope MagicJack can fire these representatives and get my Contacts List repopulated as it should be. I have copies of the Chat Sessions with them if anybody is really concerned.

Over a year ago, I signed up for Magic Jack and during the sign up process; they made an offer for four more years at a discount rate. One year later, I got an email to renew. I reached the customer support and they had no records of transaction. So I ended up paying for an additional year.

Throughout the year of service, the phone call quality was good to poor. We suffered noise, beeps, dropped calls, one way communication and so on. I upgraded the system to new HP PC to quad processor thinking that somehow it was the PC that was failing me, the answer was no, it was not.

I then checked the Time Warner cable connection using VOIP test software available on the web. The connection with Time Warner was excellent and with no dropped packets. My wife became so frustrated with the poor quality, she opted to use the cell phone to make her phone calls and that is proving to be expensive, so much so that I searched the web for another VOIP service provider and choose ITP.

They are far from perfect from what I read on the web, but a far better cry better than Magic jack. In a couple of weeks, the system should be up and running. Hopefully, the increase of cost of service will come with an equally increase in call quality.

My son had magicJack in college and it worked so well I decided to get one. Other than a bit of fooling around, several back and forth e-mails to set it up, I have absolutely no complaints with magicJack. It does not work well on straight dial-up (they said so), but for incoming voicemail it works great. Each voicemail shows up on my computer as incoming e-mail with an audio attachment. It's impossible for me to miss a voicemail now. For incoming voicemail alone, it's well worth the price. When traveling and encountering high speed, it works great. I have nothing but praise for them.

I contacted their tech support on Feb 27, 2010 after going through all the uninstalling, searching for things related to the Magicjack and reinstalling and changing all types in the windows and router settings. Thanks to my daughter's help. Without fail, they told me it was on my end, and it was not since my daughter has the same ongoing issue as well. They told me that my Magicjack needs to be replaced and they would send it to me for the cost of shipping and handling $9.95. My daughter came and installed the replacement and tried it and still the Magicjack will not allow incoming calls to last more than 32 seconds before just automatically disconnecting the call.

My daughter has been on with them several times in the past 2 weeks and they admitted it was on their end but yet they still want to say it was on my end. I have tried as my daughter did to connect the computer right to the cable modem and try to receive incoming calls and still, it has done the same thing, as well and shutting all firewalls and anti-virus programs and still without fail nothing. I have contacted them like my daughter has and they will not accept responsibility for the issues of their product.

This is nothing but a gimmick to get people to buy and the so-called tech support is totally useless. They need to refund people the money they have spent on the item since it is defective. After a few months, including the replacement, they tell you that you need to get back on using the Magicjack. This all started the first week of February and is still going on. My daughter cannot get any straight answers but the runaround from them all. There are so many websites with complaint boards about this product.

I purchased a Magic Jack and for 9 months was working great then suddenly cannot receive incoming calls lasting more than 30 seconds. I had to contact them there online chat support. This is now week number 2. Have gone through most of their techs. It feels like and have gotten nothing resolved in anyway. Have me going through all these procedures on my computer probably about a dozen times and then some. Then get told it is my router. had to go into router and make changes as well. Everything they had me try did absolutely nothing. But yet told my mother that it was her Magic Jack and they would replace it for the cost of shipping.

I went and bought another Magic Jack locally, fresh clean computer as well. Needless to say same bull. Today spoke to someone again and got told would be sent over to there engineers and said it is a problem on their end. Was then told I will hear from their engineers in a few hours and it is now close to 10 hours later. The attitude of their tech support needs help and if they cannot resolve issues from their product, they have everyone's name, email address as well home address they should just refund there money whether they bought it directly from them or a retail store. This is a living nightmare for me and my mother who is in her 60's.

Magic Jack is a pile of **. The company should be closed down. It does not work.

My phone had expired and when I went to renew, I found that I could not setup a new phone number so I reluctantly continued the renewal process but I then got in to the support chat to fix the problem of changing the number. At that time, I was informed of an extra charge to change the number from one that was dead to another one that worked. I spoke to several people and after no result, I asked them to disconnect my account and I would try again with a new account and setup.

I found this not to be possible as the connection box had already been registered and could not sign up as new but as the old account that had been expired. As I understand the system they have is that the box cannot be used only if I log in under the old account and pay the surcharge to change the number. If I don't then I will never use this box and if I were to sell that box to someone else, they would not be able to set it up. As I see it, they don't tell us any of this info when we sign up the service. I want justice.

I agree with Gene of Whitewater and the many of the others with the same complaint. Whenever I open my computer, anticipating the gorgeous picture I put on my desktop, I am assaulted with a big magicJack ad immediately! Not one of my other many programs has the audacity to perform this extremely rude behavior. And it won't go away! It is in the way of everything I do! I'm unable to use other programs in my computer with the big MJ ad in the middle of the screen and no way to make it go away. When I contacted MJ, I got a very arrogant not-so-customer-service representative who asked if I read the TOS on this. Wasn't she surprised when I said, "Yes, and could you show me where it described this rude behavior because I would not have accepted this." Later, after she pretended to escalate me to another representative (herself), she admitted the lie. It is not mentioned anywhere in the TOS. I give this company a very low score on the integrity scale.

I have had my MagicJack for a little over two years, on a five year subscription. In the beginning it sounded great on both ends of the conversation. Lately, my end still sounds crystal clear while the other end starts clear and after a few minutes starts fading away to where the other party cannot understand me. This happens on all calls, local and long distance. I have reinstalled software and checked out my computer system. I have also been trying to find out if possibly my MagicJack hardware needs to be replaced (hopefully with just the cost of the hardware). I haven't gotten any answers yet.

I bought my Magicjack several years ago and have been pretty happy with it (except for the huge splash page that paralyzes my system until it's finished opening Magicjack), that is, until lately. All of a sudden, it is popping up all the time, disrupting my work reopening the program. I hate using their support, because it's pretty useless and a huge waste of time. The foreign support person apologizes all over the place but can do little to actually help with problems.

It would be nice if they had an email address to write to and support personal who can actually help you. I hope the owner of the company gets this and addresses it. I tell people about the program, but I also warn them about the pros and cons of it. This splash page is it's biggest problem. Most splash pages work in the background so as not to stop your work. Is the owner an ego maniac?

I bought a Magic Jack and it worked for a couple of weeks. Then when I would go to use my phone, there would be no dial tone. I have chatted with them twice and the solutions they gave me worked for a day. The next day, no dial tone again. I also had the Magic Jack log in tell me to connect to the Internet, when I was already connected. So, basically the only way it works, is if I unplug the Magic Jack and plug it back in. That isn't convenient when people are trying to call me.

I just order0ed this product today and wow! I am already about to blow a fuse! Then, I happened onto this site and read this little blurb by the inventor: Charge #1: Some customers are being charged the price of Magic Jack during their free 30-day trial. DB: This is not true. You will not find one person who was charged before the 30 day trial was completed. The issue is debit card holders, who were told at least 2 times, that there would be a hold against their debit/credit card at time of order. The issue with debit cards is that a hold may have the same effect as a charge on their debit card, causing overdrafts and the like. We do not accept debit cards anymore for a Free Trial, but offer instead a 30 day money back guarantee now. We have had this new policy in effect for about 30 days, and it appears to have fixed this type of complaint.

Well, here is the email I sent to the company since nowhere can I find a phone number to actually speak to anyone!

I just ordered this product today and am already furious with your company. Absolutely nowhere on the initial page of the website nor on the next two pages you have to fill out to order this does it tell you:

Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. If you used a Debit Card, your Card will be charged right away, but you will still receive our 30 Day no questions asked Money Back Guarantee. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered.

I went through the process twice to see if I missed anything and it is not there. Only when you have ordered does it give you this message in the confirmation. And even though it says in the message click here to change the method of payment, my boyfriends card was charged for $46 (Which overdrew his account costing another $35. ) from you, which I don't understand since you said the total was for $70.80. So do you think you are going to charge the card for that additional? All your site says is this:

Get your Magic Jack and receive free local and long distance calls. In the unlikely event you didn't fall in love with your Magic Jack, send it back (no questions asked) within 30 days and you owe nothing. There is no risk! We only bill you when and only when, you decide to keep your Magic Jack. Start saving right away!

So, where in there do you see anything telling people about the debit card payment? I'm sure you hear quite often from people saying they are going to report you to Better Business Bureau, but believe me if I don't hear from someone and hear that the account is going to be credited the $45 plus the $35 overdraft fee because of your company's failure to tell the whole story in your advertisement I will be reporting you tomorrow, Tuesday, February 9, 2010. And you can keep your product. I will not be recommending this to anyone!

I bought a Magic Jack and it worked for the first two days and has not worked properly since then. I was also forced to take an out-of-state area code because they have no numbers available for my state, so for anyone to call me, it is a long distance charge for them or me to call my home. I do not get a dial tone and the phone does not ring and I cannot receive incoming calls. I can make a call by using the key pad on the computer, but that is all it can do.

I have spent almost two months and numerous hours with customer and technical support but nothing has helped. They all want me to spend more time wasted on trying things that haven't worked before and won't work now. I have also noticed that if they don't like what you are saying, for example, I want my money back or to talk to someone else, they simply ignore what you are saying. The last time I contacted customer service, I refused to go through any more troubleshooting and asked them to please just send me another one because obviously this one is broken; they wanted me to pay $10. I explained to them that I refuse to pay anything for replacement of a product that did not work properly and the representative of course ignored this and just kept trying to get me to follow troubleshooting instructions.

This product is junk and I am going to throw it in the garbage and get my old phone service back, the customer service is a joke.

I ordered Magicjack off the TV ad. Their confirmation said, "No reply, Magicjack." They debited my account, but I never got the merchandise. I do not want the merchandise but they have taken my money out of my bank account and have not given me the product or given me a way to contact them. The consequence is $200.00 money damages.

i have to pay to return the item which they advertise i didnt have to....they take forever to answer back on chat and ignore me when i ask for management or corporate. i copied have the entire chat conversation. scared to end chat because i wont get my money back. caused my bank account to be overdrawn and will not reverse charges until i return the magic jack. i have to pay for return eventhough advertisement says i dont. they made me miss work trying to get charges reversed.

i purchased the product and received it, only to have people i called inform me that they couldn't hear me, my voice kept breaking up, their phone didn't ring when i called using the product and in the middle of several calls, the product just quit working, (which disconnected the calls)

Two weeks ago, I went to the Magic Jack website and did the trail version, i purchase the expidited shipping, in order to receive it before the weekend. It came before the weekend and i tried it out. It works great with headphones but not with a phone, which was fine.

I check my credit card only to find out, that my so called trail was not on hold but the hold money went through! I called magic jack and told them what i found and they said, i never purchase the Trail version, because they have a special coded order number, like i was suppose to know.

They told me that i could still send it back for a refund, as if i haven't read the fine lines of purchasing a product. They were not helpful at all, blaming me that I didn't press the free trail version.

Someone stole my cc and used it to purchase products from Magic Jack, & I'm having a terrible time trying to get the money refunded to me. I have contacted them on four separate occasions and notified them of the fraud with ZERO results. I've been waiting since 11/24/09 for that email from their accounting department that "will arrive within 48 hours". $255.95 + bank fees & my life insurance is going to get cancelled due to the lack of funds caused by the Magic Jack company neglecting to respond to this issue.

I think they are just trying to give me the run around to cover their short comings. Businesses with such poor customer service and that don't back their own product (obviously they don't have a lot of confidence in the Magic Jack) should not be allowed to be in business. With the economy the way it is I refuse to spend my hard earned money on a company that thinks they can treat their customers so poorly and get away with it!

Magicjack does not work. To get customer service to help me they requested "taking over my computer" which I was not comfortable with. They will not issue a refund for a defective product.

I purchaced a 5 year program. After the first year it was deactivated and I cannot get any techinical help from magic Jack. The agents Lie about what is going on telling you they have reinstated the number and it will take 24 hours to work again. After several days and numerous more online chats as this is the only way to contact them it is obviously a SCAM. They have no intention of fixing this problem.

I bought Magic Jack as an extra line for my Business. We had nothing but problems with the sound quality. I chatted with 20 different people to help fix the problems. Sometimes the phone would ring and go directly to voice mail. I took the product back to Radio Shack and got a gift card refund as it was over 30days. I am glad I had that option after reading some of these complaints if you by it online directly from Magic Jack. This product need lots of help. It is bad!!! Do not bu it!! I spoents hours trying to get it to work, not worth it. You cannot phome these people only live chat which takes forever!! Stay away...

i buy magic jack in 06/20/08. this product i buy Gold Plan/2nd Year Upgrade 19.95 06/20/2008 in my services ready expire last week. [supposed to] expire in 06/20/10. this people rip off. expire before the time plus email back let me know what hapend. i send email to this people. never respond

Well MAgicjack does not yet offer port forwarding of your existing phone number to their service at this time and when they are able to they will be charging a fee to do this. This is a violation of FCC regulations. About 2 years ago a law was passed that all phone service providers offer transferring of your existing number to a new service, therefore Magicjack is breaking the law. Thankfully I check into this before giving them any of my hard earned money.

I buy Magic Jack so I can call my family in Africa i buy it for $40.00 and the international package for $20.00 for 2 weeks i tried to call africa but there was no reception and i was charged for $20.00 even though it just rang.I called Magic jack they said they couldn't help me.

I have been having persistant problems with there telephone product and have spoken to many people and have even asked to speak to a supervisor (of which they deny me access to) and because they either rufuse to fix the problem or simply flat out refuse to do anything. I have gone without a phone. A service they are supposed to provide seeing as I've paid for over 5 years of service in full.

Additionally, the method of attending church via the internet, might be new, however it is my right and MagicJack has injured me in this respect by not allowing me the service they had previously agreed to provide. After a brief internet search, I have concluded that their actions have effected thousands, if not, tens of thousands of customers.

I bought and order only one magic jack and them that company charge my credit card for 2 i have all the packet and the order like I bought at this time

When I turn on my computer in the morning I have a plug like sign for magic jack that sits in the middle of my screen. The only way I have found to get rid of it is to restart my computer - often over and over until the sign disappears and I can read other things other than your advertisement.Of course when I do this my phone is useless. The phone system also seems to be attacking my security system in some way. Overall I am not happy with this product but hope that you can help in some way. Thank you!

I tried the magic jack phone service and it was not what I expected, it did not work well with my business. I returned it for a refund, following their instructions but I have not gotton a refund yet, after two attempts..They owe me $46.00. The RMA info is order # DT02755621. RMA ID 944733.Barcode # 00944733.I have an insurance receipt from the post office for $46.00 sending it back.

Dont buy this product online with "trial offer", there is no 30 day trial offer, I was chared the same day on my credit card & the co wouldnt accept cancellation, I think its a scam! So now I have prepaid for this item & the "chat line" gives you the runaround, somebody needs to close them down!

I have had service with Magicjack as a VOIP telephone at my home located, this phone service also provides 911 emergency service if needed for any and all maters to both my 8 year old daughter, and myself. The contract with Magicjack states they will contact prior to interruption of phone service due to the important nature of utilities such as telephone that is the only logical means of doing business. I unfortunately had no email stating the contract was about to end giving me opportunity to make payment and continue seamlessly and safely. I have gone to great measures to teach my daughter how to use this phone as well she also depends on the number if ever she has to make contact with me from outside the home, such as her elementary school. I have patiently waited for several days now, being told since Sunday to wait for then to contact me due to the account being under review, It is Wed. and I have once again spent over a couple hours on the internet with live help being told to stand by, and no time frame for contact! They seem to be able to get thousands others going everyday but unable to restore service that has already been on a year? I hope somebody understands the nature of my problem and can help me to get some solid answers from this company?

I discovered that MagicJack uses Internet Explorrer sessions to connect to the talk4free.com authentication servers, which filled my Internet Explorer cache with flotsam and jetsam which I have to clean up. I had found a way to use MagicJack in Sandboxie, up until recently, when the program was updated with a switch for wired and wireless Intenet connections. In an effort to crack down on illegal clones of MagicJack, they devised a simple test that Sandboxie would not allow - it performs a direct USB manipulation test. Since Sandboxie does not allow the test to work, it thinks I am using a cloned MJ box, and directs me to buy one on the website.

I disabled Sandboxie for MagicJack, and it is writing to my Explorer cache. It might download other items in an effort to offset the costs of the system. If I had a choice and a sizeable budget, I would choose Vonage over MagicJack. However, I will use MagicJack because it's cheaper.

All I can say is buyer beware. The Area Codes they have listed may not have but one city which is what my situation is. Same area code as my home phone but different pre fix. One city only in that area code.

I purchased a MagicJack in March 2009. At Best Buy Electronics in State College. I was not aware that it did not cover my area code which is (814).I had to pick another area code.I chose 717 which is close to me,about 25 miles. The main problem I have is to make a local call I have to dial 814 then the local number. It also will not allow me to make a call to a number that requires a numeric reply.If I call my pharmacy an it requires me to enter my prescription number it will not recognize my input.That happens every time I have to make a numeric reply.I have tried to contact them via live chat and I Get the same answer " Our engineers are working on it. I can never get a straight answer about what is required for them to acquire 814 area code.

mukesh shah

I purchased this magic jack product via the telephone.It has far too many glitches/bugs magic jack doesn't warn customers.People tries to call me,their told I'm unavailable or system is busy.A lot of times i can't place a call.Heaven forbid there's an emergency,you're left up the creek.You have to keep contacting magic jack so many times thru live chat to hopefully fix the problem.It's ridiculous that you have to do this all the time.Considering the miniscule amount you have to pay for this product.It's still too much for all the headaches you endure.After twenty plus years of dealing w/ Verizon I was driven away from them.Verizon lets' other companies piggy back on their bills.These other companies claim you ordered voice mail,long distance service via the internet,it's a lie.This harassment by businesses has to be stopped.Million dollar companies are actually trying to embezzle from the general public as if they don't make enough money.

I purchased magicjack to replace my landline. My kids used it alot. Magicjack disconnected my service for "overusage" and then they asked me to buiy minutes, if I want to use their service even for local calls. This is a scam and it will be happening to everybody after they reach their usage limit.

had a charge on my credit card: I contacted them again and told them I wanted a refund, but they said they had updates. So I tried updating and trying again to no avail. I still have the thing and still it doesn't work and I do not want to be charged again. Also, they are very difficult to get ahold of. There should be a direct phone# to contact.

I would just like to make sure that they add notes or an asterisk so that customers are aware of this BEFORE they buy the product.

Pros: the product is easy to use, ready to use right out of the box, and you can take it with you anywhere. Con: it's not reliable. Like you, I have one and will not continue to use it after my year is up because many times the quality of the call is not good. I did the trouble shooting with a representative online but that did not fix it. Sometimes it works, sometimes it doesnt. Contacting "customer service" is another issue that gets you nowhere.

I could not get them on phone, only via chat and that was beyond frustrating. I spent over an hour and a half with them and they still could not fix my problem. I didnt find them to be too helpful, friendly and easily accessible as customer service should be. However, for such a low price you really cant expect much.

I too, wouldnt advise anyone to get rid of their landline unless they are 100% satisfied with the call quality of the magic jack. Im glad it works for some but I know that for me, some co-workers and friends it doesnt work as well, it's not worth it, and we all live throught the DC/MD/VA area. I too am in the military and I think Vonage or some other reliable source is better than this though a little more expensive. You get what you pay for with this one.

i purchased the magicjack and i did talk to a live person however, getting the magicjack to work properly has been difficult. i check all of my computers usb ports and found themto be working correctly. the phone is new.so i am stumped. i have worked with this device for a year until the magicjack people told me that i owed them 98 dollars and some change. i do not understand how i could owe them this money when the device did not work most of the time. and if it did work it clicked while you were talking.

In August of 2008 I purchased two magic jacks which included one full year of unlimited telephone service anywhere in the USA and Canada, and was so pleased I purchased two more in September. I kept one for my own use and gave three away as gifts. In November I took advantage of an online offer to extend service for an additional 5 years for $59.95...even though I was paid up through August of 2009....this would extend me til August 2014. I was shocked to see a DOUBLE billing of $59.95 when the offer clearly stated there was a limit of one offer per customer.

I disputed the charge to my Discover card for the double billing and it was credited from my Discover account in December of 2008. In February of 2009 the disputed charge was reposted to my DiscoverCard although the extention of service was NEVER added to my magic jack account....it still expires in Aug. 2009! I was experiencing problems with the jack and the only way to 'contact' them is through live chat on the computer. They always promised a followup email would be sent to me within 72 hours so I could return the broken unusable jack for an even exchange but they never do. I have saved copies of the live chats we had.....no one will respond to me to reolace the unusable broken jack nor will they allow a refund of the $59.95 for the additional 5 yrs of service I have never been credited with!

I depended on the magic jack which was my only home phone....I no longer have a home phone without the jack. [In order to receive a replacement for your magicJack, you have to chat with one of our Live Agents and go through trouble shooting before a replacement can be issued. Once the replacement has been issued, you will receive an email with an RMA number and return information for the original magicJack. The original magicJack must be in our hands within two (2) weeks, in order for you not to be charged for the replacement magicJack. Please make sure to include the email with your RMA number when returning the original magicJack.]

Offer a trial for their product, the MagicJack. They do not tell you until after it is ran, that if you try the trial with a debit card, it bills you immediately and then refunded if you dont like it. I canceled the order, and was encouraged by online staff to do it again, this time runnin the card as credit. I did..and got the same results. I got frustrated and canceled this order as well.. Two people identifying as senior supervisors said the orders were canceled. A third senior supervisor acknowledged that those supervisors had canceled the trials. A fourth supervisor lets me know that they went ahead and mailed the product anyways.

I post a sign on my mailbox, do not accept MagicJack. I dont get a package. 30 days later, my account is hit with a new 93 dollar 80 cent charge. I am told that as soon as they get their package back, they will work on returning my money. I am still waiting. Since my issue came up, they are now no longer offering their chat log function, which emails the logs of your correspondences to your email.

overdrafts, late bills, anxiety, stress, loss of time with hours of dealing with this.

I have all my 4 jacks out of service for 10 days now, I'm getting error # 9, service paused due to unpaid bill, please tell me what to do, when I click in then message it takes me to my account and there is no unpaid balance, and there is no option to update a credit card or make a payment, all 4 jacks are good until Nov 2009

I called the billing department more than 10 times, they put me on hold for hours and sometimes hung up the phone. I also chatted with the technical dept for hour and hours online, everyone is telling me that my service will be restored within 24 hours, nothing been done! Please help me if you can

I HAVE NO PHONE SERVICE FOR MORE THAN 12 DAYS NOW, I KEEP USING MY CELL PHONE MINUITES AND I HAVE TO BUY PHONE CARDS TO CONTACT MY FAMILYY IN EGYPT

I just wanted to know if you had any complaints about this Magic Jack product. I have had trouble with it and they are no help with their services.

I think it is a waste of money. I bought it for my wife that lives with diabeties.

A package (magicjack) was supposed to have been delivered by the post office. They're records say that it was delivered, but that really doesn't mean anything. I was here when the package was supposed to have been delivered, and I know it didn't come. The PO has been absolutely no help whatsoever. I basically had $50 stolen from me. A signature verification of delivery was a free option, that the sending company choose not to utilize. This has been a problem in my neighborhood for a few years now. I regularly receive a neighbors mail, and deliver it myself to the correct house. The next portion of my complaint involves the practices of the assistants that respond to online help request at magicjack.com.

These people are unbelievable. They hide under a facade of understanding, and patience, when they are really just lying to you and passing you along. I've included The 3 separate conversations over the course of 4 days woth no changes by me.

I lost $50, and have a strong feeling that I've been disrespected, stolen from, and lied to.

2in jan.2009 i ordered the magic jackover the phone on 01/13/09 th3 $ 46.90 was deducted from my credit card i recived a package addressed to a mrs. francis so i returned the package unopenedthen i called upto cancel my order and get a refund they said it would take up to7 days to receive my refund.i

i am retired and live on a fix income i need all my retirement money.

I saw Magicjack advertised on TV, than went to my computer to have material sent to me, but no e-mail address. So I started to search for the e-mail address and found complaints as to bad customer service with this device. I understand consumer affairs was contacted too, and I read the complaints to this fact. My question is, why are they still on TV advertising this product with law suites brought on by the consumers. Please remove MagicJack from TV. Thank you.

Deceitful business practices. I had ordered over the phone sometime in November where they had said they would give a thirty day free trail and lord and behold they charged me straight up the same day; another , I had asked for one Magic Jack and they sent me two, another, they had said that they would not charge their service yearly fee for that one year, they charged me the following few weeks, another I did not activate the Magic Jack waiting to write to you...because of my work , I have not had time. They also stated that you can call free long distance internationally; but the person who you are talking to must have a Magic Jack set up on his/her computer;

Question: How do we know if it were to be compatible or not? My order number was with a Golden Plan Claim Number (which I had never asked for). On November 17th, 2008 - Charged me $86.80 (Two Magic Jacks). On December 9th, 2008- Charged me $48.34 (Service charges on two) Total: $135.14 To top this all off; no one ever picks up on the two phone numbers that I had to research on my own.

As we speak, I shall send all this back with a letter and claimimng my money to be returned to me by check. Other phone number that was given to me after I had phoned the (218). (I had called that number On January 14th, 2009 - No one picked up). Frustration and no peace of mind, knowing you had been taken. Money: $135.14 Plus shipping and handling for the return item which I do not know yet.

I got it tinking it would work. I didn't work as avertistied. I got a return authorizion number and returned in less than 30 days. They are still billing me disputed every charge. But the following month same thing. The will not send me anything in writing I do not know what they are doing? The last charge was for over 400.00 month after I returned it. How do I stop this. I have proof that they have the magicjack and also what their ad states.

So for the hassel of trying to get them to stop.

I bought this device in May 2008. My communication via the magicjack start being choppy or breaking up like cell phones sometime do. I have been trying to get tech support for this device and they say they are building the support website. They offer live chat with tech support at magicjack.com but it will not work from any computer I try. The Library, firends, etc.

There is no contact us option like more reputable firms. the only human connected with this business is the person selling it on TV who you can not reach. there is no address to write and get support. I paid for a product for which there is no support. I am still forced to be raped by AT&T for telephone service.

I cannot make calls and when I try to get a live person it keeps pulling up their advertiseing page. It is impossible to talk to any one or even correspond with someone. I purchased a five year program and now they say my service is up in June. Only 1 year. I don't know how they are allowed to call it THE PRODUCT OF THE YEAR.

Going by the information on the web site i purchased this product... Now my friends & family who call from the same area code as mine are being charged long distance, below is posted on thier web site, all i get is an apology from live chat customer support, which is all they offer.....

If your magicJack phone number is in the same area code as your friends and family they are not charged long distance to call your magicJack phone number. If they are in a different area code, they are subject to the rates their phone company would charge for calling the area code your magicJack is registered with.

I purchased 3 magic jacks for the advertised price of $39.95 (including shipping). I was charged a total of $513.79 but I should only have been charged $119.85. They debited my bank account on 11 occassions for different amounts totaling $513.70. I was overcharged by almost $400. My bank (cal national) is not helping me to resolve this issue. Please advise me on how to get my money back. I feel that I have been scammed and would like to resolve the situation.

I have not been able to buy food and other daily necessities due to the overcharging on my bank account. I really need this money to survive.

The infomercial states that there is a 30-day trial free. When ordering by the phone I was told that since I was using my debit card that the full price had to be paid right then. Although that was not what I had just heard on television I went ahead and ordered. One week later my Credit Union placed a block on my debit card because someone had compromised my debit card information and tried to charge over 2,300.00 for something from Samsonite.

Magicjack was the only place it was used during that time. I was almost positive but was not quite sure that it was Magic Jack until I heard that there are 109 compliants of peoples card information being used in a fraudulent manner. Please be very careful. I have not had a chance to try and use the product and from what I am reading I may not want too. it will more than likely collect dust. I'd rather pay for a legitimate service then to get setup to have to spend more money with Magic jack. As I will NOT give them any of my information going forward.

I saw the ad on TV and I ordered the Magic Jack over the phone using my credit card number. This was the first time I had done this and I should have known better. The package came while I was on vacation. I tried it as soon as I could, but it would not do anything. I called the number again--it was just to order. I got on the internet and chatted on the internet--many times. I would get so far and it would blip me off. I would start again with another person and this would go on for hours.

They told me to try it on a Windows machine, but I did not have windows, I have a Mac. It is suppose to work on all Macs--as advertised. I finally found a place where I could try it on a windows. That took another afternoon of off and on communication. They told me then that it just needed to be updated.

I tried to do this like they told me to do. It still did not work. They said they would get back to me via my phone or internet. I waited and waited. No reply. I contacted them again via their internet site. It just started all over again. They told me I need a tracking number and an order number neither of which I had received. By this time it was past the 30 day trial period. I still kept writing to them. No solution. I finally called my credit card company. They said to go ahead and return it to them, but I didn't think I still had the address.

I went through my garbage, and because I hadn't burn it yet, I found the address and sent it back to them with a return tracking number. They received it and today I called the credit card company. By now I have past the time limit for them to try and help me, but they said they would try anyway. They had charged me $19.95 for a year of service and when I called I was told that the first year of service was free. The next month on my credit card I was charged for the Magic Jack $46 +.

I went to the MagicJack web site. They had an offer to try the MagicJack for 30 days without charge. I started filling out the order form. When I got to the last page, which very clearly said 'Confirm Order', I noticed that it said they were going to charge my credit card right away, not in 30 days as the previous page had said. So I closed the browser. Did NOT click 'Confirm'. Later that day I get an email saying they were confirming my order and had charged my credit card. The email said I could reply to the email if there was a problem or needed to make a change.

I replied to the email, stating that I did not confirm this order nor do I want the order. The email bounced back saying that the email account was not valid. I tried going to there chat. I told the girl 7 times (no exageration) that I wanted the order reversed an my money refunded. She then asked, 'Would you like me to cancel this order?' I told her yes, for the 8th time. She said it would be taken care of. Guess what? It wasn't.

I had to go back the next day, to the chat, and go through the entire thing again. They tell me again that it has been cancelled and I wil get my money back. I am still waiting. As far as I am concerned, this is theft. I did NOT give approval for the charges or the so called order. STAY AWAY FROM THIS COMPANY! There is no one to talk to, other than the stupid chat window. I did however manage to shame a phone number out of one of the girls. I haven't tried it yet but she claims it is for their billing department.

They took my money without my permission. I feel violated.

I ordered the magicJack in Aug6,2008.It came within a few days and I have had problems with it almost from the beginning.It dials the number then hangs up or completes the call then hangs up during the call.I have tried 2 different phones.I have tried every usb port on my computer.I have gone into device manager on my computer to see if my usb ports were working properly(they were)I practically checked out my whole computer to make sure everything was working ok (it was)I have spent about at least 6 or 7 hours chatting,repeating the problem over and over and over, ad infinitum (that's another thing.It takes forever to get a person to chat with because when you click on live chat, it keeps redirecting you back to their sales pitch page)I have downloaded fixes,deleted stuff from the registry,restarted magicJack,restarted my computer etc.etc.I have asked them to replace it several times to no avail.I don't think they know the meaning of the word service.I really don't want to deal with them any more.

I thought their device was going to be a blessing to me due to the fact that my only income is a small Social Security check and I really can't afford to buy things that don't work.Instead it has almost been a curse because of all the wasted time and grief that I gone through.Now I will be without a phone,except for my cel phone which I have to use very sparingly because I can't afford to minutes except once a month.THANKS A LOT magicJack

i have spent over 10 hrs on live chat because that is the only way you can communicate with them. some don't even use correct english. i have run all the things they tell me too and still no phone. i ask them to send me another magicjack and they wanted my card no. i asked them if the last 4 nos. would be okay and the chat person said no. so they checked if they could find the order and it is not in their system. i called my credit card co. and they are doing and investigating. so buyer beware. hope i can get this resolved.

It turned out that my order was cancelled completely. I then turned to a Canadian reseller of the Magicjack and placed an order with them. Despite paying a higher S&H charge I got the first Magicjack and after trying it and liking it ordered a second one directly from the company. This order was completed properly.

The reason I am writing this is to give a little insight so that no one endures the hell I did and benefits as I have from it.

Be sure that the online order form or robot phone service is done perfectly. It is not the most well designed system. If done properly the credit card used will be charged exactly 31 days after the date the order was filed.

There is a mechanism in place for tracking the order. If it shows as been shipped then it is a case of wait and see. If it does not show as being shipped after 48 hours then it is reasonable to use the LivePerson (I think this is an outsourced customer care company) chat. If the agent (or robot) does not satisfy you try another.

Also, keep in mind how little you really pay and what you get. It may be apt to have an older used computer (preferably XP) just for servicing the jack. You really get more than what you pay for despite the terrible customer service.

I gave my first jack to a family member who does not have a landline. It has saved him immensely on cellphone minutes.

Wasted time dealing with people who appear robotic (I am still not sure if they were human or AI) but otherwise I like it and am likely to buy another.

I ordered a MagicJack from their website and there was a problem with the order in that i didn't receive a receipt or a confirmation from them. I contacted customer service only two hours after I placed the order and asked to cancel my order. The customer service rep said, No problem. I thought the situation had been taken care of. Two days later, I get an email with a receipt number telling me that the product is being shipped to me.

I contacted customer service telling them that I had canceled the order and I would like a full refund. She said she couldn't do that because it was already shipped. I informed her that I canceled the order only two hours after placing the order-in other words a full day before it was shipped-but she said there's nothing they can do. They have their policies and can't give me a refund. I researched other customers who had similar complaints. Apparently if you cancel the order even immediately after placing it they will still send you the item to make it more difficult for you to get a refund.

There is a complicated process to return the magicjack and from what I hear it is difficult to receive a refund. As of this writing I have not returned because I just received it today. I am returning it today and will send an update if and when I receive a refund.

My husband and I ordered the majicJack phone service over the phone after seeing a commerical on TV for the product. It is supposed to provide free phone service via the commputer with a phone Jack for connection supplied with a cd to install the program. I recieved the phone jack and the cd. The problem I had is that the program will not install on my computer. After I investigated on the internet I went to a web site that has numerous complaints to the company saying that they had the same kind of problem. That web site is supposed to be MajicJacks offical web page. It is YMAX Corporation.

We paid $39. for a product that we are not able to use. There is not a phone number to call that provides cosumer information in real time, all information I found is about buying and setting up service without details in recorded form. We cannot use the service.

I purchased this new majic jack product on May 8, 2008, it work up until 8-26-08 and went dead. I talked with 4 online live representatives who did all kinds of procedures with me to no avail. They promised to get back intouch with me in 24 hours and didn't. I paid $39.95 plus shipping handling and tax for this product.

The product is suppose to be a jack that after I plug the jack into my computer and attach a phone to the jack it becomes a phone system through my internet. customer service is very bad, they provide no vaild phone numbers to reach a live person. and they dont fix anything. I bought 2 of these products and gave one to my girlfriend in Maryland, hers stopped working 2 months ago also.

My girlfriends Majic Jack I bought her made her computer crash. It caused a driver in my computer to go haywire when I tried to restore the magic jack. Its just a bad product and I needed to report it so people will know how bad this product is.

I was then asked for the order number which I couldn't produce right away. In the mean time, they charge me the 39.95 one time charge for ordering bringing now a total of $86.90 that they charged to my Visa card. This transaction took place in April and I have been trying since that time to get my refund. I have since found the order number but still no results in regard to my refund. Please have an attorney contact me for additional information concerning this situation. Thank you.

I purchased MagicJack several months ago. My cost was $39.95, which included the MagicJack and my first years bill. My problem; it is easier to get the President's private e-mail address than to get customer service at MagicJack. When trying to get a live voice you are sent on a wild goose chase that never ends. Their answer to everything is MagicFix, a tool that is supposed to correct 95% of all problems. I am in the 5% that needs help but can never get it.

After waiting about 7 minutes for 'MagicFix to do it's thing I was told to click on another remedy and the same thing happens. Finally I got discussed and hit a button that said returns. Guess where it sent me? Youre correct, right back to the magicfix fiasco.

In all Ive spent about 10 hours, at various times, trying to get a live voice? with no success. I guess the live voice? is deceased. I am not an IT person so I needed help. Help that I am entitled to but have never received. It is to late to cancel my MagicJack service but you can rest assured I will not renew next year.

Since I'm not able to get customer service I am unable to get the most out of my service. I was promised a package of add-on features such as; caller ID, free 411. To date I have not been able to get these services.

On May,8,2008 I ordered 2 Magic Jacks from a TV ad. I was to try the item FREE for 30 days. If I chose to keep it they would at that time take $39.95 from my checking account. NO Cost untill after the 30 day trial period. 48 hours later on 5-10-08 they stole $59.85 and also an unknown charge of $3.95 was also taken from my account without my knowledge or consent.To make matters worse I had not even received the item,

Less than 2 weeks later they TOOK another $145.43 from my account again with out my knowledge or consent and then the bank charged me a $33.00 overdraft fee. Now the total I am out is over $200.00. I sent the items back unopened well within the 30day FREE trial and have the receipt.

I have spent well over 200 minutes on the phone with them and their bogus charges only to get nowhere.I kept a log of who I spoke with and when. I was told on my last call by a supervisor named ANN, that all the monies would be returned within 48hrs.That was on 7-3-08. today is 7-9-08 and the monies have not been returned to my account.

This ordeal has caused me great mental anguish and sleepless nights not to mention the bank is threatening to send this negative balance to the credit Bureau. How can a company be allowed to STEAL money from someones account and keep it and ruin credit. All they have done is illeagal and I cannot get them to give me back MY money.All the charges ARE bogus and all have taken place within the 30 day FREE trial. I have a copy of the commercial saved on the TV set.Can you please help me as I have tried everything I can think of.

I am facing negative credit on my checking account with the credit Bureau not to mention I have and still am suffering great mental anguish and sleepless nights. I suffer from severe brain injury from a fall 2 years ago and have enough to deal with. I don't need a company taking money I don't have and charging me a bunch of bogus fees for a product I don't even have.This is adding to my depression and has snowballed into a nightmare. All because I wanted to try out the Magic Jack, which I never did.They have cost me a small fortune and they have the product back. How is this right? Please HELP !!

We were told to use the magicJacks for 30 days and the card would not be billed a penny the day you order or supposedly for 30 days. They said risk free for 30 days free voicemail, e-mail for life anywhere in the world no more monthly phone bill. anyway after thinking about it for a day I decided to cancel the order. I ordered it Sunday about 7:00pm . I had decided by Tuesday afternoon to cancel the order and when My daughter called me after work and said that she had no money in her account for gas or groceries.we immediately called to cancel but no live person just that robot taking orders. Talked to daughter and we went online to try to cancel. Same thing no one responded. I had 2 magicjack Gold Activations e-mails.

My son was not authorized to use the card he didn't even have the numbers. Where did they get his name and how did they put $133.44 of her money on hold with no authorization.My name was no where on that order only my e-mail address. We sent them back Asap 3 days at post office.It took 4 different times over the course of 2 weeks to get the full amount back. She had to borrow money(she is a student and works)and worry about being able to make a car payment.The live person chat is a joke we told them they had the name wrong over and over.To all of us this was a very scary experience. They had our address when I ordered(Not from me I only confirmed),, name, and they got the money. My son was never even part of this. Beware Big Brother is here.

I chatted with a Magicjack agent live on their website(Magicjack.com) and they assured me that our account would not be affected until after the free trial. The only way to get a hold of Magicjack is through their live chat on their website because they have no phone number(just the 800# for ordering the device which is all automated), they have no email address and even their mailing address is questionable. Since the $46.90, the amount Magicjack put on hold in our bank account, didn't actually come out of our account, they don't owe us the $46.90. Because they processed authorization for the device before the 30 day free trial was up, it caused our account to have an overdraft, in which we had to pay the $30.00 fee for the overdraft that Magicjack,LP caused. My bank (USSCO Federal Credit Union)told me that Magicjack is responsible for the $30.00 overdraft fee that they caused from processing authorization for the device too soon. Had Magicjack waited to process that authorization until after the 30 day free trial, like they state they would, we would have had the money in our account and we wouldn't have this problem right now.

This product was advertised on an informercial. It stated that it had a 30 day free trial offer and they would even pay return postage if you decided not to keep it. I contacted the company and by livechat spoke with Amor and Elle and they state that sorry-I must pay return postage. Even when I indicated that this is not what was advertised and promised to the consumer--they just stated sorry

I would never have even given this a try if they did not guarantee totally risk free trial.

all i want is a refund for 46.90