Complain about a product or service

Magicjack

Frans of orlando , FL November 4, 2009

i buy magic jack in 06/20/08. this product i buy Gold Plan/2nd Year Upgrade 19.95 06/20/2008 in my services ready expire last week. [supposed to] expire in 06/20/10. this people rip off. expire before the time plus email back let me know what hapend. i send email to this people. never respond

Joseph of Cudahy, CA October 1, 2009

Well MAgicjack does not yet offer port forwarding of your existing phone number to their service at this time and when they are able to they will be charging a fee to do this. This is a violation of FCC regulations. About 2 years ago a law was passed that all phone service providers offer transferring of your existing number to a new service, therefore Magicjack is breaking the law. Thankfully I check into this before giving them any of my hard earned money.

fatoumata of new york, NY September 19, 2009

I buy Magic Jack so I can call my family in Africa i buy it for 40.00 and the international package for 20.00 for 2 weeks i tried to call africa but there was no reception and i was charged for 20.00 even though it just rang.I called Magic jack they said they couldn't help me.

Robert of Port Norris, NJ September 16, 2009

I have been having persistant problems with there telephone product and have spoken to many people and have even asked to speak to a supervisor (of which they deny me access to) and because they either rufuse to fix the problem or simply flat out refuse to do anything. I have gone without a phone. A service they are supposed to provide seeing as I've paid for over 5 years of service in full.

Ron of Queen Creek, AZ September 4, 2009

I have been a MagicJack customer for almost 1 (one) year. About a week ago I was unable to call a confernece line I have been calling for the past year. This number is to my church. The phone call for the conference was diverted by MagicJack to their own conference service. After complaining, they recommended I use another land line. This is not what I signed up for. After using the same service for almost a year, they changed the terms of our agreement with no notification and with no other options available.

Additionally, the method of attending church via the internet, might be new, however it is my right and MagicJack has injured me in this respect by not allowing me the service they had previously agreed to provide. After a brief internet search, I have concluded that their actions have effected thousands, if not, tens of thousands of customers.

Carlos of Newark, NJ August 31, 2009

I bought and order only one magic jack and them that company charge my credit card for 2 i have all the packet and the order like I bought at this time

Jesse/Mary of Orange Park, FL August 31, 2009

When I turn on my computer in the morning I have a plug like sign for magic jack that sits in the middle of my screen. The only way I have found to get rid of it is to restart my computer - often over and over until the sign disappears and I can read other things other than your advertisement.Of course when I do this my phone is useless. The phone system also seems to be attacking my security system in some way. Overall I am not happy with this product but hope that you can help in some way. Thank you!

David of Petersburg, VA August 20, 2009

I tried the magic jack phone service and it was not what I expected, it did not work well with my business. I returned it for a refund, following their instructions but I have not gotton a refund yet, after two attempts..They owe me 46.00. The RMA info is order # DT02755621. RMA ID 944733.Barcode # 00944733.I have an insurance receipt from the post office for 46.00 sending it back.

toni of las vegas, NV August 19, 2009

Dont buy this product online with "trial offer", there is no 30 day trial offer, I was chared the same day on my credit card & the co wouldnt accept cancellation, I think its a scam! So now I have prepaid for this item & the "chat line" gives you the runaround, somebody needs to close them down!

David of Boise, ID August 19, 2009

I have had service with Magicjack as a VOIP telephone at my home located, this phone service also provides 911 emergency service if needed for any and all maters to both my 8 year old daughter, and myself. The contract with Magicjack states they will contact prior to interruption of phone service due to the important nature of utilities such as telephone that is the only logical means of doing business. I unfortunately had no email stating the contract was about to end giving me opportunity to make payment and continue seamlessly and safely. I have gone to great measures to teach my daughter how to use this phone as well she also depends on the number if ever she has to make contact with me from outside the home, such as her elementary school. I have patiently waited for several days now, being told since Sunday to wait for then to contact me due to the account being under review, It is Wed. and I have once again spent over a couple hours on the internet with live help being told to stand by, and no time frame for contact! They seem to be able to get thousands others going everyday but unable to restore service that has already been on a year? I hope somebody understands the nature of my problem and can help me to get some solid answers from this company?

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