Magicjack

They offered me a free trial for 30 days and informed me that my credit card will not be billed until that time. My card was billed the same day so I asked them to cancel my order. They said that they had done so and I will receive an email conformation. I have yet to receive that.

Got the trial on MagicJack. I had to dial the area code for local numbers. When porting my old number, they never mentioned any cost. I found out later it was $10.00 per year additional. Previously, I had ViaTalk and I could use 2 lines on the same phone number. I lost that too with MagicJack. I did not have the easy to use dashboard I had previously from ViaTalk so I decided to transfer back. First, they required a proof from ViaTalk that it is me. Then, when they received that, they required my account number and password. They don't show the account number anywhere on their website so after another chat, they gave it to me. I passed that to ViaTalk and I waited. I got an email from MagicJack stating that I should pay $30.00 plus tax to get my number back. When I questioned them, they said that my number was now theirs and if I wanted it back, I would have to pay. I did, hope this is the end of it. Overall, this company will nickel dime you to death.

MagicJack sells devices that will work as a phone once plugged in the computer. It allows the user to buy more vanity numbers that the user can select from a list. I bought a second-hand device from another user and bought three additional numbers on my own credit card directly from MagicJack since September 2011. Everything was working fine until the end of April 2012. Without any warning, MagicJack deactivated the device and my numbers. I have attempted to contact MagicJack's online support to re-activate my numbers and propose many solutions, including porting the numbers to another new device. MagicJack has never accepted any solution and refused to reactivate my numbers. MagicJack only says the account is under review and provide no further explanation or state how long the review will last and the reason for the review. I feel MagicJack abused the rights of its customers and ignores the losses that this suspension of the business number has caused to my business.

I purchased Magicjack Plus from Walmart. Magicjack claims $19.95/year for unlimited service within US as a voice over IP phone service. It claims to work without computer (though needs an internet router to function). They charged to transfer my existing home phone number into their service. The service did not work as advertised and some local prefixes were not dialable. When connected to another party, I could hear them fine, but they could not understand me most of the time due to "clipping" and the Magicjack would drop every 2nd to 3rd word spoken. I spent many, many hours in online customer service chat trying to get the Magicjack Plus to function correctly and was told engineers were working on my problem and would get back to me. That never happened.

The problem continued and I spent more hours online with their live chat "experts" to no avail. You cannot contact any customer service and get a live rep on the phone. I switched providers to my internet company as they have voice over IP for $19.95/month and guess what? That works. Upon contacting Magicjack to port my number back out of their system to my internet provider, they charged me another $30 plus dollars to do that. To say I am dissatisfied is an understatement and if you go and look at the complaint threads about Magicjack and the problems, it sure looks like a scam to me. I can add nothing that hasn't already been written about. You guys need to shut them down! They are making millions and providing nothing!

I lost Internet six days ago so I contacted Century Link, my provider. They discovered that magicJack had cancelled my Internet. How? Why? They are phone provider. No communication was available except "chat," which is just unproductive and frustrating.

I'm a customer of MagicJack since 7/2011. I paid my annual fee and got my number. 2 days ago, I saw MagicJack's ad in their software's window and it got my attention. The ad states that "add new phone number for $10 or a vanity number for $20 to choose your own number". I chose the $20 offer, thinking I'd have a second number to my account. After purchasing the second number, I went to my account to find that my original number was unassigned! Even when I tried to call my old number, there was no answering machine available, only a message saying the number was "unassigned". Therefore, my old number was unusable. Right away, I contacted Live Help from their website, told them about the problem and my goodness, it was a huge hassle.

I chatted with them for more than an hour and they put me on hold more than 6 times, each time was more than 6-10 minutes. At the end of it all, I asked for a refund of the purchase I had just made a few moments before. They said they couldn't cancel the purchase. Then I received an email from the billing department showing the details of my purchase. Even in the email, it stated that I had one hour to reply to that email if I needed to modify the purchase. It also said that they would not charge my account until after one business day. Later, I found out all that was a lie because I replied right away to the billing email asking to cancel my order and oh my God, it was such a hassle again. After many exchanging emails trying to explain the new number I purchased would not be practical for me, also explaining that I was misled by their ad to think that I would be able to use my original number, they didn't mention in the ad that it would unassigned it.

I then asked for a customer service number, but they told me to look at my bank account for the service number. They didn't even want to give me their number. The last reply from them said they could not cancel nor refund my purchase. I even replied and told them that the issue wasn't just about the money, it's about misleading customers and making it difficult for them to solve problems, as well as disrespecting the customers, causing them pain and suffering from these issues while they acted like they don't care about it. I also warned them in the email that I'd call the BBB and the TV news to complain about all this, but they still do not care. I have proof of all that happened, like emails with time and date, and I copied and pasted the live chat from their website along with the ID number and name of the person who chatted with me. I will provide it for you.

When I bought the Magicjack, I was making a call by **. Now, it is not going through, only this number and I cannot make international calls with calling card. Thank you.

On May 1st, 2012, I went online to get help with the Magic Jack Plus. It gets extremely hot, echoes, drops calls and a lot of the time, my calls don't come through and it won't allow me to make calls. I had four different customer service reps on the online chat that not only didn't solve the problem but just made it worse. I was told I had to install JAVA. I was on the computer for 4 and 1/2 hours, couldn't use the phone. They never told me that and then the last rep left the online chat and didn't even tell me he was leaving.

Now my whole computer set up has been changed because he suggested I let him take control of my computer to fix the problem again. Nothing was fixed and I can't get back to the original Magic Jack website! I want a refund! I paid over $80 with shipping and handling the rush fees back. Plus I paid to keep the same number and still didn't get the same number. This is a very unprofessional service. I spoke to an attorney who has a personal friend at NBC and I plan to take this issue as far as I can to include a lawsuit. My computer is messed up and I told my attorney it was fine until Magic Jack got involved. You knew this product was a piece of crap and you charged a fortune for it.

When I asked about a replacement, I was told, "Well, you have to pay $9.95 for shipping and handling again" and then there's that fee to keep the same number that doesn't work. I am letting my attorney call his friend at NBC and then we will start on a lawsuit for the Magic Jack Plus and the messing up of my computer that worked fine before your rep took it over to fix the problem. I hope this starts a class action lawsuit! So many people have been screwed over by this. I feel if the man at NBC puts it out there, you'll be shut down! Now my goal is to have my situation fixed, but I don't mind helping others. I expect to hear from someone really, really soon.

I purchased magicJack over two months ago and still can't use it. They keep on sending me an email saying they cannot port my number because the names on the accounts do not match. I have verified that the name on my existing account is the same name I gave them for my account. I have tried to port my number seven times. I paid $250+ up front plus they have charged my card another $25+ to activate my number, which I still cannot use. I have paid my existing carrier two more payments since purchasing this.

I rate MagicJack's customer service abominable or worse. Reason: over a 3-day period, I attempted to reach MagicJack with a question. Supposedly, MagicJack was supposed to have done a "porting" of my phone number from AT&T. They sent me an e-mail saying that the porting was in progress. After that: nothing. I attempted to reach them through their only source of contact, which is a "chat" site. Only problem is that whenever I tried to connect to their chat site, I was taken back to their pretty much useless FAQ sites. After 3 days, I did manage to get in contact with a live person through a chat site. MagicJack has no "contact us" section available. You have to really dig deep to even find where the chat site is and then you may make contact and you may not. I tried several phone numbers I got from the web to contact them with no success. I even tried the MagicJack corporate number and got a message that essentially said, "Go away, we are not interested in talking with you."

Magic Jack will not allow me to buy int'l. calling card or refund. I bought Magic Jack so I could make international calls. Not only will they not allow me to do that right now, I can't get them to take their stuff back. What do I do?

I've had a Magicjack for a year, but impossible to renew service. I get order numbers, but transactions don't go through. According to chat people, engineers are looking at this. But after reading comments on this site, now I know it's not going to work. I used two different credit cards with USA addresses and one by a brother living in the USA (one agent told me that I was using a USA credit card outside the USA and the system could not take it). It's been 2 weeks without a phone line that I used as a fax for business and now will be forced to change number again and inform everyone of my customers.

I shipped Magicjack back, and they would not give me a refund. They said it was after the trial period. Now, I do not have the device, and I don't have a refund either. I tried to call the company and kept getting chat assistance. I could not talk to any supervisors. I paid $81.67 for nothing to show for it. This is a total ripoff.

I renewed my Magicjack, but when I put in my email and password, they say this device is not on file.

Magicjack Plus: I wasted $60 on a product that never worked longer than it took to get through to the help desk. I called several times and was greeted with a very nice person, who did everything he could to get me up and running. As soon as I hung up and tried to call anyone else, the phone would connect long enough to say hello then drop off without warning. Bottom line is not even the company's help (less) desk was helpful. If you chose to buy this, make sure you have time to try everything in the first 30 days. If you travel and can't get to it for a while, wait until retirement. You'll have more time to be frustrated, but probably, you won't care as much.

I paid $60 for the MagicJack plus unit, which claimed to call anywhere in the US anytime with unlimited time, which is clearly not the case. Numbers to Star Communication in Clinton, NC will not go through at all, and even the ones that do after 30 or so minutes are cutoff without notice otherwise. Also my MJ unit failed after like 90 or so days and was told I would be charged to get a replacement unit even if I sent the defective unit back at my cost. Totally unacceptable. I intend to take part in any class action suit against this company or any other legal action as deemed necessary by me and urge anyone else to do the same if they have fallen victim to these false advertising claims.

Since I bought this phone, we can make calls, but nobody can call us. It's been a year.

Little more need be said that hasn't already been stated in the (currently) 328 posts on this website. As one post stated, MJ is victimizing 8,000+ new customers per day and laughing all the way to the bank. The greatest of all questions is why the U.S. Federal Government (FCC, FTC, USAG, etc.) has not invoked extreme action against this company or why some hungry law firm has not initiated a class action lawsuit against them. Why have public and private consumer advocacy agencies not placed sanctions or formally taken an adverse stance against the company? MJ may very well be the most blatant fraud in the history of American business.

Foreign travelers, be forewarned: MJ works less than 5% of the time abroad. Most internet access services are far too slow to facilitate bi-directional voice communication. In the Philippines for example, you will be lucky to complete 1 out of 60 call attempts and often when a call is "magically" connected, the party being called cannot hear the MJ caller at all or the caller's voice is so badly broken up that it is impossible to communicate. The traveler will soon become frustrated and angry at being "jacked" around, then further not being able to obtain any form of customer support from MJ. It is nearly impossible to connect to MJ "chat" support and if you are "magically" successful, the support itself is a useless joke. MJ is more interested in taking your money and keeping you out of their face.

MJ has built a wall between themselves and their customers, and there is a very obvious reason for that. If you get sucked into the MJ "myth", kiss your time, money and important voice communications goodbye. You've been "had" reprehensibly betrayed.

The customer service people are stupid and deceptive: I tried to work out a problem, which Magicjack got me into by their wrong instructions. Nearly 2 hours later, I decided I was probably chatting (typing) to a person in India, Bangladesh, Pakistan, or some other backwater place that they find these people who don't understand one whit; and so they can pay them $5 a day to do nothing. You can't talk to anyone by voice, which is a big indicator that if you could, you'd not understand a word they said. So, customer service has got to rank as the worst in the world.

They start charging fees to per minute to calls in US and local numbers that are VoIP customers. They are VoIP themselves! Soon other VoIP companies will start charging their customers if they will be calling magicJack customers. Where will it end? They need to be stopped immediately of doing that as at the moment they are the only one that's doing this violation. They claim "free unlimited calls to the US" and there are parts in the US where there are VoIP customers.

Someone from Magicjack keeps calling my cell phone. I can't reach whoever it is to tell them to stop. It's very irritating.

I was charged the $20.45 to port over my phone number. It worked for approx. one week then it stopped working. I contacted Magic Jack through live chat. This is the only way to contact them, that should tell you something right there. This has got to be the worst customer service I have ever seen. They never have any answers to the problem and their responses are always like they are reading from a script. Same scripted response every time even if it is a different person, if they are even real because the English language they use is not really how people speak. As far as it worked, it didn't work all that well. Volume is very, very low and clarity is not that good at all. You have been warned. Stay away from Magic Junk!

I had problem uploading my software, after I had bought it over a year ago. I kept on getting told by representatives to unplug and replug the Magicjack over and over again to different ports, etc.; install new software; and manipulate my data on my CPU with no resolve. Then I got transferred the 4th time. I waited 40 minutes with no one to help me and was pissed that I lost 3 hours and 30 minutes of my time. While it has on their front screen "2009 product of the year", there's no Magicjack click here. I already paid for 2 years extra service 3 months ago.

Why won't it let me in? I tried to fix it on my own but was dependent on them again. I called once more and again to no avail. I fought too long to get me to the right person, and she told me after she looked at it that the new software won't work with this unit but that I could get a discount on a new unit and pay a shipping fee. That's **. Where is the product support? They can't support it. Then don't sell it.

I have been on the chat line for 3 days. The device works good going out but coming back, they cannot hear me. Everyone told me they could fix it. It is still not fixed, so we have been without phone for 3 days. It seems like they don't have a clue on how to fix it. I would not recommend this to anyone. The service stinks.

I tried the MagicJack Plus free trial. I was charged to port my number and deport my number back to original service for total of $50. Poor audio. I spent at least 10 days with no phone dial service when I sent the product back. I was told I could talk to customer service which is a lie. No customer service is available. This outfit is a scam. Ad is completely misleading.

Service doesn't work as advertized: I purchased a MagicJack and set it up as directed. I paid for a dedicated phone number and everything. I have setup the call forward feature for my new job so that customers would be able to call a local number to reach me. Unfortunately, the call forward feature only works sometimes. I have spent numerous hours online chatting with their technical people with no luck. As a matter a fact, I am now on my fourth online chat session about this issue. My customers are extremely upset as they keep getting re-directed to a rude lady that is fed up with getting my calls and she swears at them and everything. I have communicated all of these issues with the people at MagicJack. Unfortunately, you can't even actually talk to anyone there as they are a telecommunications company with no way to contact by phone. How ironic is that?

In any case, I am extremely upset over the unresolved issue and I have no solution after 4 chat sessions. I've paid for a service that has not been provided, and worst yet it is affecting my business. I have business cards with this number on them and all of my customers have this already. They aren't offering any solutions whatsoever. I find this completely unacceptable. I also have to say that they are guilty of negligence and false advertising. I truly hope that by filing this complaint, I can get some kind of resolution or, at the very least, a full refund for the service I paid for as well as their hardware. Also, I think that they should have to reimburse me for the cost of the business cards at the very least. This has cost me a tremendous amount of time and money, not to mention the damage that it has done to my reputation on a new job. Anyone thinking about MagicJack - don't do it. They are the worst company you could even think of dealing with and their commercials are completely false.

I upgraded my Magicjack and the MJ+ keeps getting really hot. I am afraid it will catch on fire when it overheats. I just unplug it and wait. I have heart and health problems and when I called and tried to get it replaced, they wouldn't even do that without me paying 40 some dollars. Somebody needs to do something about this company. They will not stand by their customer complaints and I am sorry, but I can't afford a fire from this. They sure as hell would replace my belongings. I can't even get them to replace my MJ+.

My account is valid until May 2012, but the device is not working. The number is **. Please write to my e-mail.

I was charged 10 times instead of one time for a renewal plan. It should be $29.99 per year.

They (magicJack) are charging on my AT&T phone services an additional $6.00 a month. I don't know for what and customer service doesn't now. What can I do?