Complain about a product or service

Magicjack

Joe of Vancouver, WA November 21, 2009

I purchaced a 5 year program. After the first year it was deactivated and I cannot get any techinical help from magic Jack. The agents Lie about what is going on telling you they have reinstated the number and it will take 24 hours to work again. After several days and numerous more online chats as this is the only way to contact them it is obviously a SCAM. They have no intention of fixing this problem.

LaRaine of Spanaway, WA November 12, 2009

I bought Magic Jack as an extra line for my Business. We had nothing but problems with the sound quality. I chatted with 20 different people to help fix the problems. Sometimes the phone would ring and go directly to voice mail. I took the product back to Radio Shack and got a gift card refund as it was over 30days. I am glad I had that option after reading some of these complaints if you by it online directly from Magic Jack. This product need lots of help. It is bad!!! Do not bu it!! I spoents hours trying to get it to work, not worth it. You cannot phome these people only live chat which takes forever!! Stay away...

Frans of orlando , FL November 4, 2009

i buy magic jack in 06/20/08. this product i buy Gold Plan/2nd Year Upgrade 19.95 06/20/2008 in my services ready expire last week. [supposed to] expire in 06/20/10. this people rip off. expire before the time plus email back let me know what hapend. i send email to this people. never respond

Joseph of Cudahy, CA October 1, 2009

Well MAgicjack does not yet offer port forwarding of your existing phone number to their service at this time and when they are able to they will be charging a fee to do this. This is a violation of FCC regulations. About 2 years ago a law was passed that all phone service providers offer transferring of your existing number to a new service, therefore Magicjack is breaking the law. Thankfully I check into this before giving them any of my hard earned money.

fatoumata of new york, NY September 19, 2009

I buy Magic Jack so I can call my family in Africa i buy it for 40.00 and the international package for 20.00 for 2 weeks i tried to call africa but there was no reception and i was charged for 20.00 even though it just rang.I called Magic jack they said they couldn't help me.

Robert of Port Norris, NJ September 16, 2009

I have been having persistant problems with there telephone product and have spoken to many people and have even asked to speak to a supervisor (of which they deny me access to) and because they either rufuse to fix the problem or simply flat out refuse to do anything. I have gone without a phone. A service they are supposed to provide seeing as I've paid for over 5 years of service in full.

Ron of Queen Creek, AZ September 4, 2009

I have been a MagicJack customer for almost 1 (one) year. About a week ago I was unable to call a confernece line I have been calling for the past year. This number is to my church. The phone call for the conference was diverted by MagicJack to their own conference service. After complaining, they recommended I use another land line. This is not what I signed up for. After using the same service for almost a year, they changed the terms of our agreement with no notification and with no other options available.

Additionally, the method of attending church via the internet, might be new, however it is my right and MagicJack has injured me in this respect by not allowing me the service they had previously agreed to provide. After a brief internet search, I have concluded that their actions have effected thousands, if not, tens of thousands of customers.

Carlos of Newark, NJ August 31, 2009

I bought and order only one magic jack and them that company charge my credit card for 2 i have all the packet and the order like I bought at this time

Jesse/Mary of Orange Park, FL August 31, 2009

When I turn on my computer in the morning I have a plug like sign for magic jack that sits in the middle of my screen. The only way I have found to get rid of it is to restart my computer - often over and over until the sign disappears and I can read other things other than your advertisement.Of course when I do this my phone is useless. The phone system also seems to be attacking my security system in some way. Overall I am not happy with this product but hope that you can help in some way. Thank you!

David of Petersburg, VA August 20, 2009

I tried the magic jack phone service and it was not what I expected, it did not work well with my business. I returned it for a refund, following their instructions but I have not gotton a refund yet, after two attempts..They owe me 46.00. The RMA info is order # DT02755621. RMA ID 944733.Barcode # 00944733.I have an insurance receipt from the post office for 46.00 sending it back.

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