Lingo

I have just cancelled my account which I had with Lingo since 2004 and today is January 24, 2012. Over the years, I have been very satisfied with the service and honestly the only reason I just cancelled was to save even more money by switching to Magic Jack. However, I do want to express my frustration with Lingo and put this theory out there for those who can look into this theory in far more detail than I can. Here is the situation of how I personally was victimized and my theory behind the company victimizing me.

Lingo has always had a "reward" program and it has ranged from around $25 to as much as currently $50 per New Customer Referral. Over the years, I can honestly say I have personally referred no less than 8 customers to Lingo most of those have been within the first 3 years of my being a customer of theirs. Of the 8 referrals and customers, I gave them due to my word of mouth advertising never once did I receive my referral reward! If we take the $25 which is the lower reward instead of the $50 high end reward then even with the low end $25 Lingo basically screwed me out of $200 and yes, I did call to try to get my reward money to no avail. I even had my own sister fill out the online account information in front of me and still no reward. At first thought, I just thought, "Hmmm that sucks." And yes I was angry that I was promised something that they never came through on.

But then as I sat there and thought about it for awhile as a sales professional and marketing expert, it baffled me that they would choose to do this. After all, any marketer knows that the number one way to sell is through referrals. It got me thinking, "why?" And here is what I came up with 2 possible scenarios, both not well but one far worse than the other. First where did my referral reward go?

We could easily assume that someone high up in the company or several people within the company conspired to steal all of the reward money! How hard could it be to simply tell a customer, "We're sorry but the person you told about simply never indicated that you had in fact referred them to our service."? I mean how many people are going to argue with the company until finally I had my own sister fill out the form for a new account in front of me even I had my doubts whether or not my friends had actually filled out the information correctly. Hey, you never know right? Maybe they forgot and were embarrassed to tell me they forgot. But when my own sister set her account up and I saw with my own eyes. She did everything correctly and neither of us received the reward. I was a bit angry.

So back to my thoughts of ok if they are screwing customers out of the reward they promise everyone then who is getting the money? And as I stated it could be several employees, who obviously are higher up within the company or worse. The worse scenario would be this. All of us consumers who are trying to save a few bucks as nearly everyone is now days, that we the consumer are actually funding terrorists. Think about it. Lingo promises a reward of $25 per new customer. $25 adds up when you think about it. I know for a fact I referred no less than 8 new customers to Lingo and that equates to $200 just from me alone. Think about how much money they could be stealing and diverting to fund terrorism! If you think it's not possible think again! Most of their customer service is handled offshore as many companies do now days. Yes, this is quite a theory I know but sometimes theory's do end up being far more accurate than we would have liked them to be.

Lingo changed my plans without my consent. Originally, I signed up for the Lingo world plan unlimited for $21.95 per month.They changed it to $23.95 per month and I kept quiet as it was just $2 raise. Then they changed my plan to some nonsense plan (Lingo High Usage Plan) and started billing me abnormal charges (what ever they wanted). When I called then, they say unlimited means 1800 minutes per month only. Their terms and conditions never say about this hidden limit. They cheat customers.

I cancelled their service on Dec 7,2011. Still I was billed from Dec 1,2011 to Dec 31, 2011. I cancelled my credit card available with them. Definitely, they are cheating. Even today, their terms and conditions http://***.jsp never say 1800 minutes is the limit and they continue to advertise Unlimited plans without disclosing hidden limit of 1800 minutes. How do I handle them? Though it is about just $70 dispute, it involves cheating of customers .Can any attorney take up this very valid case of cheating?

I forgot my password to access my telephone messages. For three days now I have had numerous conversations with your staff. But, they cannot give me an answer because I cannot give them the last three telephone calls I made on Lingo - or numbers I frequently call. I have two other phones on my desk. 4 days ago, they said that "someone"would call me with the password. Perhaps, I do have a Lingo saved telephone number but cannot access it because I didn't have the password. Duh! Going in circles here. Lousy service as far as I am concerned.

I signed up in 12/2009 with a 2-year contract which included the VOIP router connected to my broadband service provider. I signed up my only credit card to manage my billing. Service was rarely interrupted except when my ISP went down. Calls were relative in price toIVonage and other VIOPs, and i never had significant communication (call volume or clarity) issues. The only problems I ever had were billing related and they happened all the time. In June 2011, they electronically filed my billing ,deleted the correct information and didn't send correct information to my bank. Every month since, I have tried to get the billing corrected and they simply can't get it right.

I have filed a complaint with the Florida Department of Commerce and Finance as an interstate fraud case because of the billing issues. I have spoken with customer service twice each month for the past three months (Sept., Oct. and Nov.) and they have even sent me emails confirming everything with my bill is resolved. Then, they cut off my service and told me that the billing is messed up and I need to give them a credit card that hasn't expired (my credit card doesn't expire until mid-2012).

If I were to be asked to recommend a VOIP service, I would not recommend Lingo. I would warn whoever to steer clear because their billing and customer service really is quite bad.

My account contract ends in December 2011 and in lieu of paying $175 termination fee, prior to my expire date, it's cheaper for me to leave it disconnected for 1 month than to ** around with the ** at Lingo.

I called to cancel my service in Jan. or Feb. 2011. I was told I have a contract until 08/24/11 (I wasn't aware that there was a year contract, so I kept the service on). I called to cancel service on 08/24/11, which didn't happen. I called again on 08/25/11 to cancel and the representative didn't say anything about cancellation fee, monthly service charge and with no direction to send the adapter back. I had used Vonage before and had none of the issues with them. The Lingo rep gave me a cancellation confirmation number.

On 09/07/11, they charged $120.39 to my credit card. I called on the 09/11/11 and they said it would be credited back to my credit card. Today, I called to find out why they had not credited my account. Then I was told I was charged a cancellation fee, monthly service charge and the cost of the adapter. Not once in over the 4 calls did anyone state any of these charges. I asked why no one of their customer agents had ever stated these charges on prior calls, no answer was given. I sent the adapter by UPS to the address furnished. I had no use for the adapter and think this was a way to charge more money on my credit card when I canceled the service. They are a dishonest company and should not be able to get away with this fraud.

We had Lingo for some time and then we switched to Vonage in September 2009. Vonage sent us an email saying that the transfer has been completed and we do not need to contact Lingo and that they will send us a final bill.

Lingo continued to charge our credit card and are refusing to return our money for all the access money they have charged us.

Over the past year I have had issues where I could not use the phone, service, and for months. The party calling could not here us. Other times the phone line would do the opposite I could not hear them. As well as for over (4) months our voice mail would not even work. After not being able to use the service and for months and after a good have dozen calls technical support.

We called back weeks later as we were said to be getting a call from this lite service department to fix our issues, and we asked at that point for a credit for not having the use of the phone for (4) months, but were told even though the line was wringing at our home now and then, the fact that we could not her anyone or the other way around and our voice mail was not working was not a valid point. (Because, per lingo, they had confirmed that a few calls were placed).

We stayed with then and used it for a fax line, and after a month or two the voice mail was fixed, but the service was still making a his and echo and you could not hear anyone and the calls would again be one sided. We called again in January, this call was to cancel the service, we notified them, and before we hung up being that it takes (10) days to (2 weeks for service to be switched over) they said until then let's see if we can't fix it for you. At that point they transferred us to technical support even though we did not want tech support, and we had already made them aware we were canceling. This was unreal.

We went with via talk; they transferred our number successfully, and we gave up on our lingo credit as their customer service representative are rude, belligerent, and play games with you. But were happy to have moved on we thought. A month went by and we saw lingo was still charging our credit card, and for $32.00. I called lingo again, just to be told even though our phone number had been changed to via talk, and we no long had a line with them and they should we had called to cancel. The fact that they transferred us to technical support showed they tried to help and that avoided the cancellation. I asked is it a practice to change people when you have participated in the cancellation of service and the movement of your number to another carrier? And yes they still billed me for this month. I would like to follow charges and be involved in any class action suit involving lingo. They operated illegally.

Lingo charged me disconnection service of $59 and never honored their advertised plan fees. I also filed complaint with FCC and CA Attorney General with proof of their advertisement and their billing statement to prove my point of me getting ripped off, but it fell on deaf ears. IMHO, both FCC and the Office of Attorney General are useless offices and should be abolished. They were no help and are just public charge and have no interest in following up this Lingo fleecing of American consumer issue. My account ended up with Collections Agency SKO Brenner American, Inc.

I was bullied into paying $59, which I did not owe. Also, my BP would shoot up with the thought they would spoil my credit rating. I read so many have been cheated by them and it looks like this is common Lingo Business Practice. Our public charge office like FCC and AGM offices are not effective in protecting the American consumers. I feel FCC and AGM office should be abolished and replaced with Consumer Protections Office.

I hate Lingo! I signed up with Lingo because they had a free call plan for selected Asian counties to the landlines. Little did I know they canceled that a month after I signed up with Lingo. Sometimes they charged me over the regular billing amount. I talked to the customer service, they are no help. Also the modem for the lose connection when its bad weather. Anyways I wanted to cancel the Lingo service for personal reasons. So today I called them up to cancel the service. They told me I couldn't cancel because I signed up for 3 years contract with them! I asked them I didn't know that and they did not advertise that on their website. The operator told me it was written in fine lines in the term.

I had to pay $99.95 American dollars to cancel that damn phone service. I am mad and I want others to know how they are cheating people out there. Beware Lingo wants your money with their crappy service. They are hiding the fact that you have to sign a contract like a cell phone company! Lingo isn't even an American company! Wow! All I can say is that's some **!

I hate Lingo! I signed up with Lingo because they had a free call plan for selected Asian counties to the landlines. Little did I know they canceled that a month after I signed up with Lingo. Sometimes they changed me over the regular billing amount. I talked to the customer service, they are of no help. Also, the modem's for the loose connection when the weather's bad. Anyways, I wanted to cancel the Lingo service for personal reasons. So today I called them up to cancel the service and they told me I couldn't cancel because I signed up for a 3-year contract with them!

I asked them I didn't know that and they did not advertise that on their website. The operator told me it's was written in fine lines in the term. I had to pay $99.95 American dollars to cancel that damn phone service. I am mad and I want others to know how they are cheating people out there. Beware, lingo wants your money with their crappy service! They are hiding the fact you have to sign a contract like a cell phone company! Lingo isn't even an American company! Wow, all I can say is that's some **! My wallet is damaged!

Due to bad reliability and sound quality, I canceled the Lingo service last fall and switched to another company. Lingo continued charging monthly fees for the next 7 months. When I realized it, I called Lingo and learned that they never processed my cancellation. Even though phone records clearly showed that I did not use their service for more than 7 months they were not willing to even partially compensate and instead claimed that I never cancelled the service.

I talked to Lingo several times to recover at least some of the monthly charges. I was told that someone would call me back and it never happened. Finally, I ask my bank to recover the most recent three monthly charges and again called Lingo to let them know. I was then told by a Lingo's customer service rep that a higher authority approved the $100.29 partial refund as an "act of good will."

A few weeks later, I received a letter from a collection agency asking for $100.29 plus $25 in fees. Having another long discussion with Lingo, they finally seem to give in and forgo the $100.29 (again) and told me I do not have to pay that money as I did not use the service for several months. 3 weeks later, I received another notice from the collection agency. I called Lingo again on July 17th and was told several times that I do not owe any more money to Lingo or the collection agency. So, I called the collection agency and told them that Lingo will correct the records and that I should not pay the money.

Lingo never informed them, so I called Lingo back today and the story is different, yet, again. They now want the $100.29 and claim that they never told me otherwise. By the way, be aware that they charge massive cancellation fees if you cancel before 2 years of [bad] service. Roughly $400 in monthly charges after I cancelled the service.

I signed up for Lingo because the sales rep told me that Lingo will provide unlimited calls to my country. It ended up as a small nightmare. They never completed the transfer of my existing service number from Vonage to Lingo and Lingo waited for 40 days before they sent me their router. Then, I was told that they actually do not offer the "unlimited" calls anymore. I terminated my contract with Vonage in order to take up service with Lingo. I never connected the Lingo Router and immediately processed the return/cancellation of Lingo's GHOST service. However, Lingo ended up charging me for two months of service and termination fees. I asked the Lingo rep, how can they charge me to 2 months of service and termination fee where Lingo "cannot'' show a single second of usage by me on their system. The rep could not answer and just said that I have to pay, otherwise they will contact a "collection" agency.

I found out that Lingo is an Indian company and not a US one. I will pursue this further and see how it ends up.

I signed up with Lingo on 12/05/2009 after they told me (and it was confirmed by a second representative) that my current phone number would be transferred to Lingo. Then, on 12/07/2009 I received an email from them: "We hope that you are enjoying the Lingo service. We have been processing your request to transfer your local number to Lingo. Unfortunately we are unable to move your existing number to Lingo as it is outside of our network coverage. The telephone number that was assigned when you signed up will become your primary number so you can continue to take advantage of the great rates and calling features of the Lingo service. We apologize for any inconvenience. If you would like to try to transfer or have any questions, please contact us."

I called immediately to customer support, nobody picked up, so I left a message in which requested to call me ASAP, because keeping my phone number was a necessary condition for me. I stated that if that was a problem, I would cancel my account. Waited for a few hours, no response. Called again next day and left another message, no response. I sent an email, complained and requested to contact me ASAP, and got an automatic confirmation that my email was received and assigned to a representative.

I waited for a couple of days, no response. I called as a new customer, somebody picked up immediately. I explained what was happening and requested to give me a number to call with a complain. After a short debate I was given another email address (not a phone number) to complain. I emailed, waited for a couple of days, no response. I searched for the company information on the net and found a phone number of the main office. I called and a secretary connected me to a voice mail box of a person (she never gave me a name, despite my request) to complain. I left a message. No response. I checked my credit card statement and found out that Lingo charged my account for account activation. I called my credit card and disputed the charge. Next day (12/16/2009) I emailed to Customer Service and requested to cancel my account ASAP.

In a month I saw another charge a monthly payment. I disputed again. Then I got a few automatic emails from Lingo with complains that they couldn't charge my account. I emailed them and reminded that I cancelled the account. No response. On 02/24/2010 I got an email from Lingo which stated, that they cancelled my account as of 02/23/2010 and because in was less than 2 years of usage, they charge me $99.95 cancellation fee. I responded with my objection (I formally requested to cancel in less than 30 days of opening the account, so there is no cancellation fee). No response yet.

To summarize: Lingo gave deceiving promise; Customer Service never neither picks up the phone nor responds on emails; your complains are ignored by Lingo management; they try to charge you even if NO service was provided AND you cancel your account during the first 30 days after an account was created. I read many complains on this website and cannot believe it's not enough information for a legal action.

I have used Lingo VoIP phone service for some two plus years. For the past 6 months, I have continuously called the tech support with a persistent problem. Each time, I have spent considerable time on the phone talking about the problem and the support claim that it is fixed. Many, many times, the issue has been escalated to be fixed. Issue continued to be persistently a problem. Phone worked maybe once, then a problem again. Finally, when I said that I will cancel my service, I was directed to "level 2" tech support. Finally, I was talking to someone who actually knew how to fix things!

After fixing the problem, I requested that Lingo would give me considerably credit for all the months missed with the consistent problem with Lingo service (and having to use my cell phone, hence higher cell phone bill). They couldn't come back with anything reasonable to credit me for Lingo's bad service, incompetent tech support, and inability to use my Lingo phone, while paying for it fully. I canceled my service on spot; it is totally unacceptable that Lingo doesn't accept responsibility to bad quality service, incompetent tech support people and leaving paying customers stranded.

I was a Lingo World Max customer. Before taking the service, I asked the sales person multiple times, over and over again to confirm that if the service is indeed unlimited. He reassured me repeatedly. Within a month just like some of my other friends', my service got suspended while I have a sick wife at home. After leaving multiple messages and contacting, they said they will cancel me and there will be cancellation fees. But I still received threatening emails and calls asking for payments of USD130+ as service plus the cancellation fees.

When I called the customer service collections (Melinda ** from who knows where!), she told me she is going to escalate this to customer service department. Truth be told, these guys are a bunch of frauds as they were trying to gauge if I had the tracking number for the adapter that was returned within 14 days of cancellation. I am awaiting a call from their supposedly Executive customer service team. I hope these guys go out of business and preferably go to jail for fraud and false advertisement.

Well, I just got a phone call but I can't call anybody. Nice phone service, 2days to get back to me. Probably have to deal with everybody's bad phone service. I bet I'm still getting charged for your bad service. I'm still posting bad things to say about your company all over the net. You people won't want me as a customer when I'm done. I'll post these comments on the internet for you guys we all know how honest your company is. If this continues Lingo.com should be shut down.

I have not been able to use my phone about a month due to bad service, nonworking equipment and I am still paying for the bill! I was told that they are charging me $5.95 a month more than that. Do not use Lingo! There may be an attorney involved that is if I get my phone working again!

I was Lingo customer last year. I ported to Vonage back in November. Lingo is still charging some $14.51 every month to my credit card. When I tried to cancel my account (select option 6), nobody picks up the phone. I have tried at least 4-5 times to cancel and had to give after 25-25 minutes holding the phone. I have put the charges as dispute with my credit card now.

I became their customer over the phone on 04/17/2009.When I confirmed over the phone, it was clear that this can be canceled at any time with no cancellation charge. I canceled on 11/02/2009 and received an e-mail confirming no cancellation charge. However, my credit card was debited for cancellation charge of $99.95 on 12/03/09. After failing to receive their confirmation on reversal of the charge, I asked the credit card company to reverse the charge (dispute claim). Now I have received a letter threatening that this will be sent to a collection agency and could affect my credit report.

After I canceled my service with them, they kept on charging me a monthly fee even though I have my phone service with a different provider that sent them a request to switch my phone plus my phone calls messages that I left on Lingo cancellation department since they (never) answer that option #6 when calling their customer service number.

I had a similar experience with Lingo as reported by others here. My phone service was transferred to Vonage in October 2009 but Lingo keeps billing me. I have been unable to cancel service explicitly via phone or email. But the point is that they are not providing me any service. So, what do they want to charge me for? I had to ask Amex to block payments to Lingo after disputing the charge. This was the only way a friend in the same situation was able to cancel Lingo charges. Now, that is in effect and Lingo sent me a letter about credit card charge failure. Maybe this is the only way to get Lingo off your back.

Lingo (phone company) had offered call world wide for $24.99. I used it 2 months. They suspended my account because I used more than home use. Lingo suspended my account on Jan13th, 2010 without a notice. Suddenly, they reactivated my services & charged my credit card, a new service. I can call local not overseas. I called them but they can't give me good explanation. I told them to cancel it because I got another company. There is no one who can pickup the phone to cancel my services. They charge my credit card for $38.93 on Jan18th, 2010.

I used to Vonage internet phone service in my home. They offer me good deal for phone service. Deal is Unlimited 60 countries long distance and nation-wide free (includes Bangladesh land phone for free). Last week they sent me an email and wrote me "high usage call" from my home phone. After 3 days later I called them and asked them what is the problem and I have a "World Max" deal which is I can called unlimited. I don't miss usages. I just called to my family in back home. The gentleman said I need to ignore that email because that email was generated by the computer automatically. Then I asked him (Mr. J.), do I have any kind of time limit to anywhere? He said unless you miss usage, then it's ok.

I was fine after that. This Monday, 1/11/2010, they disconnected my phone line and sent me an email and said I need to call 1-888-667-4281 and talk with them. I called right away, left a massage and an hour later they reinstated my phone line, only emergency and locally. Later I wrote an email and asked them why they disconnected my long distance phone line. They wrote me back and they said I have two choices: I need to disconnect the line or I have to pick another plan, which is more expansive. I wrote them when I sign up with your company you never said after one month later you will change my plan and put me on tricks and sign up with me for a two-year contract. Also, I provide my credit card number and all information to their company. I am not in default for payment or any thing.

I told them there's no reason you can't block my phone line. The gentleman (Mr. A.,) his hands are tied by a big superior and he can't reinstate my long distance. Also, this company is based on India and they are taking advantage of US consumers. Right now I need my service back with the first time sign up agreement. If this company does like that, they will cheat lot of consumers in the US. I am in overseas right now. I can't contact with my family. You can't believe if they charge me without the disconnected line. I don't mind, at least I will appreciate they are providing me services. But they bock my phone line which makes my family in US unsecure. Thank You.

I have been a customer since 2006. I spent thousands of dollars with this service and my bills were always higher than told they would be based on unused months. I decided to cancel the service and am not on a contract. I tried to call Customer Service who sends you to Cancellations. The cancellations number and extension does not attend. You are put on hold for hours until a recording comes on asking you to call during business hours of 8 am- 8 pm. I have tried for a month to get through wasting hours of my time to no avail.

I don't know where to send my device and I am still being charged on my Amex. I finally called Amex to obstruct charges. I have written, I have called the corporate number which is 703-902-2800. The corporate number is a switchboard operator who can't help you but can put you through to voicemail of many people who also don't call you back. It is an endless cycle of frustration. What to do!? What a scam this company is. Call their analysts too to complain, make noise so that maybe they will listen when their stock drops!

I am a Lingo.com World Max customer. Before taking the service, I asked the sales person again and again if the service is indeed unlimited. He reassured me repeatedly. In addition, I also sent an e-mail to customer service within the one month free cancellation period, if the service is indeed unlimited. I never got any response. After first month, I got an inflated bill (not the usual monthly bill per contract and reassurance). When I called the customer service (Billie from Philippines), she told me she is getting numerous calls like this, and she understands my position, but there is nothing she can do other than give me the cancellation number, but it will still be the $99 cancellation fee. Even though, I did not call for cancellation, the next day my international connection was disconnected without giving me any notices, even though they got paid for the previous month's inflated bill.

To cancel your service with Lingo, they say it can only be done via phone. The problem is that the option to cancel your service (#6 when you call 888-546-4699) doesn't reach anybody. The tech support people can't put you through to the cancellation department either. They deliberately make it very difficult to cancel.

The VOIP service was canceled in October after more than a Year and I had no signed contract. They charged me regular monthly subscription in October and 99.95$ for canceling the account.I lodged a complaint but they said it was as per contract. I was not allowed to login to Lingo as such I could not remove my credit card form my account.Again in December an amount of 99.95$ has been charged. I am trying to get this refunded with Amesand have complained to Lingo.

I had this phone for a couple of years and had never had any much problem with them until the last 6 months where I have not able to make a phone call to my husband's office using an automatic extension number.

I have called them many times but the answer is always "I am so sorry, the problem has been escalated to a higher technical support person". That's all they can say. I also would like to add that the customer service doesn't understand a word I say and reading the answer from a book, not even relating to the question.

Now, I want to transfer my number and it has been more than 1 month but they have not released the number. I called and the customer service say that their number portability department is handling that. I asked to speak to that department and she will not transfer me.

Go with other provide because this is just not a good company. If you look at BBB, they have more than 500 complaints already.

The service was unacceptable, they was not able to provide me with the service, but charged my credit card regularly, finally I cancel my contact and they assure me that I will not be charged any cancellation fee. I was shocked when received a letter from collection agency. Lingo reps told me you should pay this fee. It's unbelievable.

I had a VOIP service with this company for more than a year. Because of their bad service, I switched to another company. I contacted them to stop the service and They charged me a full month's even though I did not use the service for a single day. I was told that I do not owe them anything after this last monthly charge. I was shocked to find out that they made an additional charge of $99.95 to my credit card even though I had a one-year contract. We should all consider a class action law suit and at least report the incidents to FTC, FCC, and BBB.

I will make myself clear. I saw their advertisement on TV for $4.95/month. I called them on July 2, 2009 to sign up and take advantage of the low monthly fees I was paying then. On that same day, they charged me $24.43 for activation and something else, etc...

I was not able to begin using their phone because they are waiting for Vonage to drop me as a customer so, I suppose the first monthly payment of $4.95 was included in the $24.43. It wasn't until August 5 that I started using their services and equipment, so you may call my payment to them as an advanced payment.

I have barely used their service for just 14 days and on August 19, 2007, they took another $24.68 from my bank account although, I have never given them the permission to take any money from my checking account. I tried to call them and emailed them so that they could explain what these new charges are about. Unfortunately, they had no intention to call me back or emailed me back at all for any logic explanation.

My friends tell me that when I speak to them, they could only hear me like every other syllable and they cannot understand what I was telling them..

On September 18, 2009, they took another $27.78 from my account again. This is just too ridiculous. I joined them because I wanted to save some money because I am a disabled individual who only gets a very low monthly disability benefits.

Since these people do not want to explain why they are taking too much money from my account which is not $4.95/month?

On September 21, I dropped them and went back to Vonage because they are crooks.

Okay, to summarize all these, I am going to break it down for you.

Grand Total $76.89.

I began using their horrible phone service from August 5, 2009 until September 21, 2009.

I calculated the time that I actually had their services and that is from August 5 through September 21, 2009 and I came up with 1 month and 15 days.

Therefore, if you pro-rate that month and a half at $4.95 /month, I would have incurred a bill for only $7.46.

So, where did the rest of my money go? I was over charged with $69.43.

They have taken $85.00 of my money for nothing. I am wondering why can't I stop the bank from giving them my money when I have related to them the whole story.

And this is what makes it ridiculous. I have not been their subscriber for almost 2 months now and they are still taking money from my bank account. They just took another $15.57 on 10/21/2009 and the teller I spoke with says I can only stop them from taking money from my account if I pay them $30.00 for "Stop Payment" fee.

subsist only through a little bit of Social Security Disability Benefit every month.

I had Lingo for over 4 years. Inspite of a customer for so long They charged me $99 for disconnection. They had a lousy service and I had to argue with the customer service for ove 2 hours but to no avail. This is so worse that they do not have my account details in their system to pull up properly. I would say that if anyone has already started a class action law suite against it I would be willing to join as well.

signed for their service on line to receive their "special" $4.95 a month for 6 months and free activation. received the modem, installed it and worked fine, called my credit card to make sure they charged the correct amount and was told they billed $70.49. called lingo "customer service" so they would correct the charge but was told that i had not put in the "correct" promo code on the application and they would not make any changes. Sent back the modem next day.

got my credit card to debit back the charge to them but now they are threatening legal action to get "their" $70.49

DON'T EVEN THINK ABOUT DEALING WITH THIS BUNCH

I used this service from october 2008 to February 2009. The quality of the call was horrible. It was always impossible to connect and the quality of voice was terrible. I disconnected the service and they charged me $99 early termination fees. Apparently I signed a contract(which I have no clue) since it must be hidden somewhere where users cant reach easily. The quality of customer service was absolutely minimal.

Lingo service was lousy at best. It only works for one phone and will not work with any sercurity system. If one has to use the internet phone service and aware of its limitation, magicjack is much cheaper alternative.

The orig plan yearly is 200. Then they went and charge my card another $50 in fees and on top of that for every month they charge me $6.00. This is a scam.

well what happened i got screwed from and online phone company called lingo i charged the service to my debit card to get the modem sent out to me to put the service on they did not explain it to me right on how the service goes they charged me 14.95 for shipping and all of these other services which i did not use the service at all so i canceled the service and i did not even use it and believe that it stated once you they recieve there item back you will get refunded your money back they refused to credit me back my money that i payed for everything even though i gave them back everything and they did not even pay for me to ship the item back

completely i just felt robb and i lost all of this money i think this is discussting and not handled prpe

well what happened i got robed from and online phone company called lingo i charged the service to my debit card to get the modem sent out to me to put the service on they did not explain it to me right on how the service goes they charged me 14.95 for shipping and all of these other services which i did not use the service at all so i canceled the service and i did not even use it and believe that it stated once you they recieve there item back you will get refunded your money back they refused to credit me back my money that i payed for everything even though i gave them back everything and they did not even pay for me to ship the item back

i had to pay for them to ship it sums of 15.dollars and to ship it back i had to 6.75 all of this out of my own pocket plus the amount for the service they recieved there package back and they litterally refuse to send me a check or give me credit for all of this they just took my money i did not even use thers service the rep did not even help it was a waste of ttime completely i just felt robb and i lost all of this money i think this is discussting and not handled prperly

I signed up wtih lingo.com because I wanted to have a cheaper phone service and still have my phone number. So, I signed up with Lingo, was never told that there was a 2 year contract, it wasn't stated up front, I wanted a month to month to see how their service was before I committed. The bad service started at the get go, I asked if my phone number specifically would be able to be transferred and I was placed on hold while the customer service person "checked", I was told that it could be transfered, so I signed up with them under false pretenses.

I got and set up the equipment to have it ready for my phone number to be transfered, after 10 days I called to check the status of the transfer, I was told that it was in process and it may take a few more days. So, 5 more days pass and I call again to find out the status, again I'm tld that it was still in process. By this time I'm a little frustrated, but with wanting to save some money, I waited about week.

When I called again, I was told that my number was non-transferable, so I asked the date was they showed that, and it was before the previous call I had made. So, I was upset and I asked to have the service cancelled, well a month later I was charged yet again for a month of service, so I called to have that resolved. After being on hold for 48 minutes and getting nowhere with the customer service rep, I finally go to speak with a supervisor who said a ticket would go to the billing office to check on that charge, while waiting, with no response, I recieved a charge of 99.95 2 months after I cancelled the service. This whole experience has been a nightmare! I'm STILL waiting for those charges to be resolved. Everything about this company is horrible!

Lingo is the worst Voip company they do not answer you and when you want to leave the company because the calls were terrible they keep charging your credit card. Becareful !!!!!

I signed up for Lingo services on June 24, 2008. I signed up with automatic payments. Customer service was polite but terrible. However, no real problems other than I now only have one phone line in a 3 story house. Because of electrical problems I could not plug in my extensions and the calls wouldn't go through anyway. Incoming calls would ring once and disconnect. Oh well. With Skpe, OoVoo, a cellphone, and call forwarding (youmail) to my cellphone, I don't really use my home phone that much. But I have had my eye on TMobile's VOIP services because I could get wireless extensions.

Anyway, when I was having problems with the service, I considered canceling but after reading the nightmares on the internet, I didn't want the hassle. Now I *have* to cancel to take on a work from home job that requires me to have a land-line. I see the beginning of the problems already.

I never received any information that any contact I may have had (I was completely unaware I had any, nor do I remember it being mentioned to me when I bought the service - and it is no where on their website). When I buy a new cellphone, it is made very clear to me that I am signing up for a new two-year contract. (Isn't there some new laws out there about this practice being challenged?). I do have notes from my first call to set up the service and I'll have to review them about cancellation fees.

Anyway, the guy I spoke to told me well, some people have talked to finance and they've waived the fee for people who had earlier contracts. He transferred me over. I spoke to a "Kelly" and explained my situation (I have to have a landline) and got a reference number. I've been told to call back on June 24th to cancel the service.

Already I'm feeling stressed out because I know that it won't be so clean and simple. I'm even willing to pay the $99.95 to get rid of them but from what I hear they keep charging you afterward. I have no lates on my credit history and the card I believe I've used I've had for more than 20 years. Hopefully, my credit card company will back me up.

We subscribed for a period of one year service from Lingo Communications via online in November 2007. We provided our credit card number account (CAPITAL ONE) in order to make automatic monthly payments during the length of the subscription. We called in July 2008 to cancel the service and they advised us that we had to wait until the end of the subscription period so that we would not incurred with any disconnection fees. We called Lingo back in November 2008 to cancel the service and they gladly processed our request. We paid the full amount owed to them for the last month of the subscription in December 2008. We were charged an additional $2.99 in January 2009.

The February 2009 credit card statement shows a charge of $99.05 from Lingo. We immediately notified Capital One about this illegal charge and indicated to them that we were disputing the charge. The customer service representative from Capital One suggested that we should resolve this issue with Lingo before taking any action thru Capital One. We called Lingo and they informed us that they had change the terms of the subscription to two years without giving us any notification. Therefore, the charge was for cancelling the service before the end of the new subscription period.

Later, we called Capital One to let them know that we were disputing the charge due to fraudulent actions from Lingo Communications. Capital One refuses to take any action in order to dispute the illegal charge in our behalf and they are imposing late fees to our account. The economic damage is $99.95 for the Lingo charge plus $15.00 non payment fee from Capital One in addition to annual interest of 14.80%. Capital One has indicated that they will continue charging interest and late fees until we pay the outstanding balance that amounts to $116.26 as of February 24, 2009

Lingo will rip you off! They advertise their service at a great rate, and it is - that is, until you go to cancel. We switched to the T-Mobile at Home service in late 2008, at which time my husband called Lingo to tell them that we wanted to cancel. They informed my husband that, due to our one year contract, there would be a $50 cancellation fee, but that we could cancel in February for free, and they could switch us to a cheaper plan in the meantime. We said okay, and they continued to charge us more than they said they would for the next 3 months or so. Furthermore, when we called to cancel our service, they said we were on a two year plan now, and cancelling would now cost $100! Unbelievable!

We were charged over $150, when the original cancellation would have cost $50!

I first signed up for Lingo in 2005 and did not experience problems with them until the following year when I decided to cancel my service and switch to SunRocket. I was not under contract with Lingo at the time, and SunRocket assured me that they would be able to transfer my number and advise Lingo of my cancellation. I additionally called Lingo myself once my number had been fully ported and advised them of my desire to cancel. The representative advised me that there was no problem canceling my account, but that I would be liable for the costs of returning their equipment to them or would be subject to a fee for the cost of the equipment. I said I had never heard of a company forcing people to mail back equipment at their own expense that was just going to be discarded once they received it, but they refused to provide me with a prepaid mailing label and I did not wish to incur any more charges from them so I sent the stuff back.

Three months later, I noticed my bank account was still being debited monthly for Lingo service! I called them, livid, asking what they were billing me for when (a) I no longer had ANY telephone number attached to my account, and (b) both SunRocket and I had advised them of my cancellation. After quite a bit of arguing, they agreed to credit me for the month they had just billed me but would not credit me for the two months prior. Happy to be finished with them, I accepted this and figured that would be the end of my dealings with Lingo. Unfortunately for me, despite pre-paying for 2 years of service with SunRocket, the company folded about a year and a half later and in 2007 I found myself again looking for a new VOIP provider.

The last thing I wanted was to go back to Lingo after the cancellation nightmare they put me through, but after reading reviews of other VOIP companies' quality of service and finding that Lingo had a prepaid plan most comparable to the plan I had with SunRocket, I decided to re-enroll in their service since my prepaid plan would not be subject to the same cancellation issues I'd experienced previously- or so I thought. Sometime in the 10 months that followed, Lingo changed their terms and conditions to include an early termination fee for PREPAID customers who canceled prior to one year of service, despite the prepaid term being limited to one year of service.

When I unexpectedly changed jobs and moved in May 2008, 10 months into my one year of prepaid service, I called Lingo to advise them that I would no longer be in need of the service despite having two months left that I had paid for, and I simply wanted them to disconnect me so I would not have to incur two further monthly debits for the government taxes and fees associated with my account. I was told that they now had a condition by which I would be subject to an early termination fee.

I had my call escalated to two supervisors, both of whom informed me that despite having prepaid for an entire year of service, and despite the fact that I was NOT requesting a credit of the two months left on that service, Lingo was still entitled to assess me a fee and would be automatically debiting my bank card used at signup for the $50 fee. I told them I had never agreed to any such term, and would not have signed up for their service had such term existed as the time of my enrollment. Both supervisors refused to waive the fee, and I advised them that I would be filing a complaint with the Better Business Bureau which I proceeded to do, but which has not resulted in any sort of resolution.

After the debit for the early termination fee came through, I called Chase Bank and explained the situation to them. They advised me that they could not reverse the charge if Lingo could prove that I owed them the money. Lingo could not prove this to the satisfaction of Chase Bank, and Chase indeed reversed the charge. I am now in collections with a company called Sko Brenner American for $53+. Lingo apparently credited me $17 for the 2 months of service I did not use, which I never requested, but proceeded to assess the early termination fee as well a fee for the collections agent. I have sent two lengthy and detailed letters to the collections agent asking for any form of evidence that I agreed to and should be held by Lingo's early termination clause, and all they have done is send me bill after bill showing the assessment of the termination fee. I am fearful of this impacting my credit rating and uncertain where to turn next.

I signed up with Lingo in August of 2007, and paid them for a 1 year service. In February of 2008, I contacted Lingo to ask them to fix the problems with the toll free numbers. After 2 frustrating months of trying to get them to fix the problems and broken promises, I switched to another phone company. In April my phone number was officially transfered from Lingo to that new company and the service provided by Lingo was terminated, so I thought! At that time Lingo owed me 4 months of service that they have not provided, and I tried to get them to reimburse for that unused portion of the service contract. When I talked to them I was told that I owe them money! I even tried to get my credit card company to help without any success!

Around the first week January of 2009, I received a letter from a collection agency, SKO-BRENNER-AMERICAN, saying that I owe Lingo $234, an amount equal to one year of service and their fee of $58.50. I tried to explain the situation to them but they don't want to hear about it, and they kept writing me letter and called my house to demand payment!

Bottom Line---Very unhelpful and incompetent custom service reps. I called to cancel my service in December. I was given a month free and told to call back by January 15 to cancel and avoid further charges. I did call and said I wanted to cancel my account. I gave my look up information and was told the account was canceled. The agent I spoke with made two errors. He looked up and OLD account of mine that was already closed and did not reference the correct number/account. The other error is that he did not log in my call as he thought it pertained to a closed account.

SO, I see a charge for an account I thought I closed and after 45 minutes on the phone they won't believe I ever called in January. I offered to fax my phone bill with their number on it. $15.69 which is one month that should not have been charged.

I changed over to Vonage from lingo in early December. Vonage advised me that they would cancel my account with Lingo, but just to be sure I called Lingo to ensure the account was cancelled. Lingo indicated that they cannot accept a cancellation from anyone but me? (yet they transferred my number without speaking to me.) Three weeks later I saw that my credit card hd been charged. I called Lingo and was told by a rude woman that I had not cancelled in time and was being billed for that month regardless? I hadn't used their service for 6 weeks! I then received two emails three months after this conversation saying that they had just updated my credit card information and that Lingo would be back dating what I owed them!!!! I emailed back that I had cancelled back in November and then called my bank. My bank advised me to cancel my debit card and have it reissued to ensure they did not bill my card. I have done this and will wait for further contact. This is an unscrupulous company. They should not be allowed to defraud consumers in such a manner.

40.00 charge for service after I had cancelled. Frustration!

I naively signed up for Lingo almost two years ago, in early 2007, never hooked up the service or transferred my phone number over and wasn't using the service. I called Lingo to ask why Lingo was billing my credit card each month when I hadn't been informed there were additional charges and to cancel. I was told I there was nothing they could do, those were the charges and surely someone had mentioned them (when they hadn't!) and that it would cost me a bundle to cancel. I NEVER hooked up the service.

A year later Lingo auto-renewed my service!! And of course kept billing me every month. Finally, the credit card they were using expired and I refused to tell them the new code for my new card. DO NOT tell Lingo the new code if your credit card expires and you've been trying to cancel without success!! This seems to be the ONLY way to get them to respond.

Within a few months their bill stopped showing up on my new credit card. BUT I got a collection notice for just over $10 threatening to ruin my credit. Ridiculous. I could just imagine Lingo trying to auto-renew my account and send THAT to collections, too. I called and was told that my account had been cancelled...The date it was cancelled? ONLY after they realized they'd billed two months worth on an expired card; my efforts to cancel proactively yielded nothing. ALSO, the company makes it hard to find out how to cancel. Try finding it on their web site. Meanwhile, I am using PHONE POWER (had it a week) and am totally thrilled with the quality, ease and customer service. DO NOT USE LINGO.

Almost $500 for one and a half years of NOT even hooking up their product and trying to cancel.

After 7 (count them) 7 tries to deal with customer service over a period of 8 months with Customer dis-service, I tried to cancel the service. So far, I am up to 4 calls and over 6 hours on hold (ignore). I installed Vonage and everything works as designed. I have had my customer block Lingo access to their cards and bank account. I hope that they will try the collection thing with our attorneys. ; 0)

This malfunction left us without remote control and telemetry for the best part of a year when a simple exchange of the Lingo adapter would have made happy customers of us.

Now, the year has passed. My account is current, but the phone modem is not in service again. I hadn't check with lingo, because I was thinking of cancelling, since their time had passed. But when I checked my e-mail they sent a notice saying that I had to stay with them for 24 months or I'll be charged $99.99 for early termination. That's not what I signed for and I don't think they should be allowed to change their policies like that, without enough time to tell their customers. They only gave me a 5 day notice.

I had already made a contract with another Internet phone company, which is working a lot better. They didn't made me accept a contract, and I pay what I use month to month. But those LINGO people are now stealing my money from my bank account every month, even though I'm not using their system. I left Messages telling them to call me back and they haven't call. Is really stressful dealing with companies like that.

To anyone else having trouble cancelling their Lingo account, hang in there. I finally got through to their cancellation department. I too went through a week of trying to get through. After being on hold for 10+ minutes, I would get an answering service and leave a message. Of course, I never did get a response. I also tried going through their phone service to set up a new account. As you would guess, I would get an answer there within 5 seconds...but no one there would ever help me out or put me in contact with their supervisor.

I tried going through their billing department and they hung up on me as soon as I gave them my account number. Finally, today around 11:00 am, I got an answer by calling their cancellation department. It took me a week of trying to get through, but I finally got there. My next move was going to be to cancel my credit card and send a certified letter (in fact, I just hit print on the letter when someone finally picked up).

So, to anyone else out there trying desperately to cancel their account with Lingo, I would suggest wasting a Saturday of your time and start calling their cancellation line as soon as they open. Once I finally got through to them, the cancellation was fairly easy...I just had to sit through a few minutes of their business pitch to try to keep me as a customer. The woman I spoke with assured me that my account was cancelled and I did receive an email confirmation that the account was cancelled.

I signed up for a 30-day free trial. I received the equipment to activate the Internet phone system. I could never get it to work. I had my son try to install it and he could not get it to work either. He called customer support on several occasions to get the phone service working. We never could get it to work, so I decided to return the equipment and forget about it.

The equipment was returned and received within the 30 days (6-19-08) and I thought this was over. I attempted to e-mail them several times. I was either rejected from the server or no response. I called to tell them I was returning equipment and needed to cancel service this was one of several to come where they would transfer me and I would stay on hold for over 20 minutes and either get someone who did not speak English, they would accidentally disconnect me or just never pick the phone back up.

Since this time on 7/2/08 they debited my checking account twice for $27.59 for a total of $55.18. On 8/2/08 they debited my account twice for $23.44 for a total of $46.88 and again on 9/1/08 twice for $ 59.95 for a total of $ $119.90. I have denied the charges each time and now I have to cancel my debit card to get rid of these people. Now today I received a collection notice for $ 27.59. This is like a nightmare that will not end. I have wasted hours of my time on this, I have been inconvenienced, and now I have been threatened to have this put on my credit bureau. The collection agent Steve Collins at Sko Brenner American out of Baldwin, NY told me today that it was not worth fighting with them he was going to put it on my credit report and I should just pay it. He did not care what the problem was he was paid to collect it and put it on my credit bureau.

I have had to cancel my debit card, the collection agent threatned to put it on my credit bureau, and 3 separate occasions I have had money taken out of my account each occasion they have debited the account twice

I lost money because the fax line never worked and I had to fax all my work though another means. I was constanly told someone would call me back when the problem was resolved. I never once recieved a phone call. I had to run all my work phone calls through my cell phone to keep my business going along with change my official phone number with every venue I work with to my cell so I would not keep losing business. I paid lingo approximately 3 to 400 hundred dollars for a service that never worked.

I am deployed to Iraq. Someone stole my credit card information so I cancelled the card. I had Lingo lone distance phone service paid by the old card. I am in Iraq I will not get a new card until I am home. I am having a friend pay the outstanding balance. I informed Lingo I do not need the service they will not cancel the service unless I call. I do not have access to a phone during their business hours. I informed them and they still will not cancel the service.

I will be running up bills for a service I do not need while deployed and I have no way of making payment or canceling. I want to cancel and have told them 3 times and they refuse to cancel the service. They have an impossible system for me to cancel. I do not have phone service during their business hours. I do not like getting their messages on the credit card not working. I know that. They can cancel if they were a good business. I am in Iraq.

I had a Lingo account for about a year, and shortly after December 07 the phone was disconnected. When I sent an email to Lingo it took a week or so for them to respond. The response said that my account was cancelled due to failure of payment. I then sent another email telling them that my account was set on autopay and that they should have received their money, as they have in the past, and to get my line running. They waited even longer to reply the second time, and then they gave me a number to call, knowing that I did not have a phone. I was sent no notice of disconnection or failure of payment prior to having my phone disconnected, and my bank account shows that they were taking regular payments until the month of disconnection.

After trying to reach Lingo by email, again, they have sent no response as to my queries. I have been using another account by another provider fot the last 5 months and now Lingo has sent a collection agency to collect 131 dollars for late payments. I wrote an email to the collection agency explaining my position and stating that I am not paying it. Rather then send a swift response through email, or contacting my service representative to respond to my initial emails, they have chosen to wait another week to send an envelope containing back charges that I have already paid. It is interesting that they have never bothered to answer my questions by phone or email, while I was a customer, yet now they are sending me detailed(doctored) records by postal service.

Over my holiday vacation last year some of my plans were cancelled as people coming in from out of state, and family could not connect to me by phone, because of the cancellation. The initial bill was 26 dollars which I would have gladly paid had I been given any notice that Lingo was not receiving payment, but as I have stated, the account was on autopay, abnd if there was any problem with the payment then they are obligated to inform me prior to cancellation. Lingo has sent a collection agency to try to get 131 dollars from me, but I have emailed them that I do not owe this and I have no intention of paying for their lack of service.

Horrible company. Horrible service. Poor call quality, cannot fax. Every time I've called Lingo tenchical support I reach someone with broken English in India who told me it has to goto a Level 2 Technician. No one, on both occassions, called me back as promised. Then to add insult to injury, they'd send a damn survey each time asking How Did We do?

One time I received an email saying they were unable to reach me. I have caller ID display and history for WEEKS. They lie. I then emailed customer service about this asking for a REAL call back and they have yet to respond and it's been a week.

When I 1st started with Lingo they offered a 30 day money back guarantee. Well it took them 4 weeks to port my # from my previous provider, Comcast. So by the time I was able to try the service out, the woman in customer service said my guarantee had expired. I explained I HAVEN'T EVEN BEEN ABLE TO TRY IT. 1 week of my guarantee was waiting for the damn Lingo Router.

As you can see I'm very frustrated. If you want call quality, Lingo is horrible. If you need to use data services with ANY VOIP service, stay away until technology improves. I've had Vonage before as well and faxes, hooking up to Satellite receivers to dial out, etc. have always been problamatic. Lingo has been disgusting to say the least. Horrible Customer Service, Horrible Technical Support, Horrible quality. I am going back to a good 'ole fashioned POTS Line with Qwest.

I am a Real Estate agent. Hundreds of dollars in gas having to drive 10 miles each way to our office to make or receive a fax. Extra large Cel Phone bills as call quality is so bad I have to call customer's back on my cel. Yes, my cel phone is crystal clear, Lingo is horrible. I have a 7 MEG DSL connection with a 700K upload speed. My internet speed is NOT the issue.

Not release my number.. Once hooked I think they do not give up the number. Love to collect money from the customer but no service.. still almost month and half.. still waiting to release my LNP.. to Vonage.. Vonage already send request but still not releasing.. I already complain to FCC but I don't know how long it will take to solve this unfair and junk service provider.. I think this company nust out of the market..

I joined last June.. and they have too much tech problem.. and could not find out why.. so I change to Vonage and works fine no problem..

I signed up for Lingo.com's VOIP phone service for business in June 2006 because they offered two lines (phone & fax) for $49.95 a month. I'd been paying Verizon $90+ for ONE line until then.

The first problem I had was with the fax. AFter multiple calls to Lingo techs, I was told my bandwidth wasn't wide enough for faxing. I dealt with it since the cost was still way less and the phones were working (as long as I wasn't simultaneously downloading on my computer). Ironically, when I later got a T1 which quadrupled my upload bandwidth, the fax line still wouldn't send or receive faxes properly.

I kept having annoying but relatively minor problems with Lingo's VOIP phone service for months. Then, in late APril 2006, I was unable to make certain long distance calls. The problem persisted, and I made a few attempts to call Lingo support but hold times exceeded 45 mins and I have a business to run. I sent four emails in early May, which were replied to with statements that I'd already contacted them by phone so they assumed the problem was resolved. I replied each time that they were not resolved, and that a new problem came up: I couldn't hear the other end of ANY calls coming in or out of my Lingo phone, though they could hear me!

This problem persisted until Verizon was able to switch my service back... If not for my cell service, my business would have been completely crippled. As it stood, I had no idea how many incoming calls I might have lost due to Lingo's piss-poor service.

The worst part: I had Verizon switch my service back on June 6. Lingo charged my card on June 8 for the month AFTER I'd changed my service. A subsequent call to Lingo informed me that I had to call their Cancellation Dept to discontinue their service, even though they'd reliquished my phone number back to Verizon in mid-May! They also refused to refund any money despite not providing functional phone service for over a month!

I may well have lost dozens of incoming calls and I spent at least two business days if not three calling and writing Lingo with several problems over the year I had their service.

At the very least I feel I'm entitled to a refund for the month my service wasn't working and for the month I paid for AFTER switching to Verizon ($55 a month after taxes). The sheer angst and possible lost business could easily have been in the 5-figure range!

Lingo recently canceled their Mexico International Plan, which was $29.99/ month and now forces customers to sign up for the unlimited International Plan, which is $49.99/month. The issue is that the company forces customers to pay a cancellation fee and an equipment fee if they stop service within a year. The company also charges one-time installation fees at the start on the one year period.

All of these fees add up on the customer side, yet the company plans the cancellation of the service to take place on June 1 and only gave notice to customers of the change via email on May 10. They are forcing customer to subscribe for a more expensive service with little or no notice or compensation when they themselves hold the customer to a 12 month standard.

In addition, the company's website continues to advertise the plan in their main page, and it is not until one tries to order the plan that one is told it is no longer available.

Economic consequences are clear, with a 67% rise in cost of the service and additional cancellation / installation fees.

At first I was seduced by the Lingo.com lower price for VoIP. When I switched over, they never transferred my phone number.

For 3 months I was billed for service I couldn't use. Then I tried to cancel. They talked me into giving them one more chance. They billed me for an additional month. Then I cancelled. They continued to bill my credit card. I filed a dispute with my credit card. They told me to resolve it with Lingo first. I got another bill. Only after 5 months and over $120 in charges was I released from this expensive and frustrating mistake.

My advice is to avoid Lingo.com and pay the extra $5 per month and get some service for your money instead of falling for this extortion scheme.

I was billed for service I never receieved. After I cancelled, I was billed on my credit card for 2 more months with no possibility of credit.

Call to Lingo customer care appeared to be taken by a gentleman speaking Engilsh with heavy Indian accent. Whenever I had difficulty understanding the accent and politely requested the associate to repeat, he got angry and spoke very loudly and very angrily at not being understood, enough to motivate me to write this complaint.

Over a month (5 weeks) of charges beyond when I originally tried to cancel.

Lingo has a misleading money-back gurantee. They charge $39.90 for the service and state that you get your money back if you cancel the account within 30 days - They do not make it clear that $10 shipping fee included in the price above is non-refundable and that you will only get $29.95 back. When questioned about it, they refer you to the terms and conditions. The T&C does not explicitly state that shipping will not be refunded - instead they state that only activation charges will be refunded.

I have no problem with the policy if they are up-front about it. My issue is that they purposely mislead customers. I cancelled 8/30/2005 and I have still not received the refund - even though their system states tht it was processed 9/19/2005. When asked if they had a complaints department, I was referred to the T&C again, even though the T&C states that we should call customer service for disputes.



Ported Verizon Land line to Lingo in Jan'05 at the time of signe up. Due to failure of showing the name in Caller ID and voice quality cancelled in Feb'05. Credit card has been debited every month for $22+. Line is ported back to Verizon in Feb'05 but never cancelled the account. Account showed active.

When I checke my credit card statement they were charging every month. No call history. When I called today they asked me again if I want to cancel. I did again. Lingo says they will not credit the whole year charges which is approximately $250. They never sent any emails about my bill or debits.

When I saw their emails about emergency 911 I had doubt why they are informing me. This looks like they are confusing the customers with unclear instructions and out sourced solutions. Most of the times you can not contact them live. They put you on hold for hours. I feel very frustrated and cheated and it is vry unethical in my view not informing a customer properly with all cancellations instructions even he/she is leaving you. It should not be different from sign up which is very sweet and inviting.

I live on a fixed income and when they took money from my account for service I don't even have it put me in a financial bind to pay my other payments.

We had problem with the conection and we had copmlained about it. They could not fix the conection. Finally then we had cancelled the service on august 20th 2004. After two or three months they start taking money out of my bank account. When I checked my bank statement it had should that Primustelecomm service Imprimus.com was taking out 19.95 out of my account. We had cancelled it and never used the service again. We had called them so many times to givee us our money back and they would call and say that they would call back.

I signed up for Lingo's VOIP Telephone service and was told that my local phone number from SBC absolutely was portable to Lingo. I spoke with Shamilan who told me that every number was portable, it was just a matter of time. At the expiration of their 30 day trial period I still didn't have confirmation that my number was portable, but again was re-assured that it would be. They were experiencing a large response to their service and were just behind in getting confirmation from SBC.

It took approximately 60 days for them to tell me my number ISNT portable because it's outside their network coverage. I never intended to use their service if I couldn't use my existing phone number from SBD, and I told them that during my weekly calls to check status.

When I cancelled the service due to the non-portability, they refused to refund the $100 that I've spent for equipment that won't be used, and they say they're going to charge me a $39.95 cancellation fee. There are never supervisors to talk to, and no one has ever returned a call.

I have spent approximately $100 to date and they're going to charge another $39.95 cancellation fee.