Complain about a product or service

LG Cell Phones

Torsheka of chattanooga, TN March 17, 2010

i purchased a phone that is still under warranty i was told that its an error of mine when i know its not, i have had to submit 4 insurance claims to cell phone insurance company for the same problem, i have also found from my search on the internet that the LG rumor has this problm bad and they allways refer it back saying its the customers fault, i just want my phone fixed or a new phone that will not continue to break...

Lynn of Cape Town, South Africa February 10, 2010

I bought a LG Chatterbox in August 2009. 4 Months down the line, i could not switch the phone off manually, the screen went all fuzzy and it had no tunes. This resulted that i had to leave the phone with Edgars for 4-8 weeks to be repaired. I know about a few more people that has experienced the same problem. What can we do about this? We spent so much money on cellphone that stays being faulty

Deborah of Gwynedd Valley, PA January 6, 2010

I bought 2 LG Voyagers through verizon for hundreds of dollars. We have had nothing but trouble. First mine died losing all my years of contacts/pictures etc. Then, my son is on his third with the problem being constantly turning off. It is extremely frustrating because I bought it for him so we could communicate.

Returned it several times. It has been less than 4 months since the last new phone and it is turning off again. If I hadn't paid 7.99 per month for a warranty we would be out of luck. Best Buy (warranty) kept us waiting 8 weeks for the replacement and now this one is shutting off.

Gina of Simsbury, CT December 9, 2009

I purchased the LG Lotus. It is a 300 phone. I got it on sale for 150. I have wanted this phone for a long time because it is a beautiful phone. I had it two months and two days and the screen went dead.

I brought it to my cell phone company who was able to get the screen going again, but had to put a different face plate on it. They told me they ordered a new phone for me just in case the fix didn't stay. Since the only face plate they had available to put on it was all scratched up, I asked if I could get the new phone anyway because I had kept my phone in mint condition. They told me that I could, but that it would be a reconditioned phone. That was all they were able to give me due to LGs policy.

I emailed LG and explained that the phone was only 2 months old and had been taken very well care of and that a 300 phone should last more than 2 months and I hoped they would stand behind their product and give me a new phone. They explained that they will not and that their warranty states that.

I did not pay for a used phone, I paid for a new phone. If I wanted a used phone I would have bought one on Ebay for 10 instead of paying 150 (on sale) for a brand new phone. They will not give in. So, 150 later, I am going to be stuck with someone else's used junk. My daughter had one of their phones a year or so back and also had nothing but problems with it. Don't buy LG phones. They have shoddy workmanship and the company does not stand behind their product or care about their customers.

ellen of Albany, OR December 8, 2009

i have a tumor above my left ear which developed after the first year of cell phone use. i have used verizon since the beginning and it was an LG. i have had 3 of them now, all LG. i want to know if there is a class action in progress, or history of any action re: tumors.

Amanda of Eau Claire, WI December 6, 2009

I have an LG Scoop cell phone that will randomly shut off. There is nothing wrong with the battery--it is fully charged. I will just happen to look at my phone and it has magically turned off. I know of other people who have had the same problem with the phone as well. I went to Verizon Wireless(formerly Alltel) to see if there was anything they could do about it, and I was told that an update would take care of it. The 40 minute update did not help at all considering the phone has shut off three more times since then, and I got the update less than 24 hours ago.

I was also told that if the update didn't help there wasn't much they could do about it because the phone is only under warranty for one year, which makes since considering cell phone contracts are two years long. An unreliable cell phone. It's very much impossible to use a cell phone efficiently if it keeps randomly turning off.

Brehan of San Francisco, CA December 3, 2009

I went in to buy an LG Lotus phone for my husband. The price listed in the store was 149.99. I had just bought myself the exact LG Lotus at a Sprint Store days earlier and it was 99.99. I explained this to the clerk and she took 50.00 off the cost of the bill (after taxes were already added on to the 149.99 amount). As a result, I had to pay an extra 9.50 in taxes. If I hadn't said something about the price, they would've ripped me off 50 on top of the 9.50.

Totev of Oia village, Greece October 31, 2009

I bought a cell phone -the SO.mega that is a complete unusable, even if it was quite pricey. A total time & nerves waste. Never abble to get coverage when needed quickly and text messages arrive between 15min and two days after being sent.

And for more than a year now I have problems with my LG tumble drier. The technician had to come twice every month to fix it and it still keeps blowing up the electric. In the beginning I lost many cotton items, simply burned becouse of the thermostat, after the belt was changed and after that, the whole motor was changed-in one single year.Now the machine is still unusable, switching off the electricity. Believe me, you will avoid a lot of trouble buying another brand!

Cathleen of Greenville, MI September 2, 2009

We upgraded our phones on 9/13/08 thru Sprint & also added a line. We upgraded to the LG Rumor. We started having problems with 2 of the Rumors, one would not hold a charge. They started turning themselves off & on, & our text messages were not being received. Sometimes they would shut off in the middle of a conversation. I called Sprint tech support & they tried to run updates but were unsuccessful. They adivesed me to call LG & submit a warranty claim as we had had the phones less than a year. I called them on the 18th of Aug. They gave me authorization to mail in one of the phones & after that one was replaced I would get authorization to mail in the other. I sent in 1 phone on the 18th & they claim they did not recieve it until the 21st. They asked me to include my proof of purchase (I sent a copy of my invoice from sprint showing all 3 phones on it & a copy of my extended contract with Sprint showing all 3 phones) They called me on the 26th claiming that I had not sent in a copy of the proof of purchase. I told them I had sent it in and that if they had the phone they had the paperwork. They proceeded to tell me they were going to charge me 42.00 to fix the phone & that my phone had passed the 1 year warranty. I told them it had not as I had only picked it up on the 13th of September of 2008. They were rude & unhelpful. Finally Armando said he would submit my request for escalation & it would take a day or two for a superviser to get back with me. I called Sprint & was transferred around until finally someone named Zach told me I could have LG ship the phone back if they continued to give me the run around. Well LG did not call me back so I called them back & spoke with Michelle on the 28th of Aug. She also claimed my phone was past the 1 year warranty date & that they did not have a proof of purchase. I told her what I had told Armando & she said she would submit my claim for escalation to a supervisor. I told her it had already been done & that a supervisor had not bothered to call me back. I told her to ship my phone back to me. As of today I still have not received the phone back.

PJ of Toledo, OH July 15, 2009

I have had many LG cell phones but the last two are bad. First Verizon told me that the charging port was bad so I took my battery to my brother in law and charged it on his cell phone. Still did not work. Took the phone to Verizon they then told me that the battery was bad. Tried new battery and still does not work. I can take a charged battery from another phone and put it in this one and it shows not charged.

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