LG Cell Phones

I got a new LG flip phone 2 months ago and noticed after 2 months use that the outer screen no longer showed the time and date, but had a strange design on it. I went by the Verizon store and they said to send it off and I would be issued a replacement. The phone was usable as it was, but since it had a year warranty, I did so.

Verizon told me that this would not be covered by warranty and said that I had "damaged" the phone. This is absolutely untrue as in the 2 months I had the phone, I had never dropped or mishandled it. Supposedly, the outer screen was cracked on the inside. The ouside was perfectly smooth and there were no marks or cracks of any kind.

I requested my old phone back since it was perfectly usable and was told that they could not do that. I was charged $99.00. I have been with Verizon since they were Cellular One and have never had a problem or filed a complaint.

Two things will result from my experience:

2. When the time is right, I will no longer be one of Verizon's "valued customers".

I think I was fooled by LG! I just wanted to unlock my phone and for that, I'm waiting four months. Absurd!

I bought a LG Optimus MS690 2.2.2 Android phone for $135.00 on September 10, 2011. Within two hours of having this phone while browsing the internet, the phone froze and shut off. The phone continued to freeze and shut off at least ten times that day. I called the LG Company to advise them on what was happening with the cell phone since it did come with a 1-year manufacture warranty. I was asked a bunch of questions, like what I did install on the phone, in which I didn't have time to install anything. So finally, they gave me the address to send the phone back, in which I had to pay for postage. It cost me $10.

I did not send the phone back until Oct 28, 2011 due to the fact I would be out a phone. So, my friend allowed me to use her phone then I sent it back to the company. It was returned to me on November 1, 2011. As soon as I got the phone, I turned it on, went straight to the internet, and started browsing. Within a minute, the phone froze and shut off. I called this company again. Obviously, I was very upset. I refused to pay for postage to once again send this phone back with the same issues, so they agreed to pay for postage.

I sent it back for the second time on November 10, 2011 and received the phone back on November 29, 2011. The same thing happened as soon as I turned it on and started browsing the internet. The same thing happened within minutes. The phone froze and turned off. I am not sure who is looking at this phone and why they can't figure it out. All I want is a working phone or my money back. I have asked for my money back. They refused and told me to go to the store where I bought it, which I don't understand because it's their defective product. I have now been almost 3 months with no phone.

While speaking on the LG Optimus cellphone, the mute button, and the speaker button are activated by themselves. Due to this, others can't hear me, which is very inconvenient. The speaker button goes on when I don't expect it, during a conversation. It is very painful to my ear. I do not recommend this phone to anyone! I got this phone with T-Mobile but they will not replace my phone, even though I explained to them this situation!

I purchased one LG GS290 mobile phone in Melbourne on the 18th of September 2010. The phone is not working properly now.There is some touch problem on the leftmost side of the phone. As a result of which, I'm unable to access the features present on the leftmost side of the phone .

The icons of Camera and Gallery appear adjacent to each other with Camera at the left side and Gallery at right. And the moment I click on Camera, the Gallery gets displayed. I also faced the same problem with other features. Also, I'm unable to make calls / receive calls / send messages and see inbox messages.

I live in Delhi, and I want to know if it is under warranty and where to get it repaired.

I purchased an LG GT540 on July 8, 2011. The phone started hanging up and the application did not work properly. The phone was getting heated up and did not retain charge properly.

I took it to the service centre and they upgraded the OS from 1.6 Android to 2.1. Now the phone is not charging at all, not going above 40% then falls to as low as 4-5% charge level even when the charger is connected without charging.

I bought an LG Optimus V. I can't get any 3g service. Many people online are saying that since VM is "piggybacking" off Sprint mobile, Sprint is giving priority to their "high end-high dollar" contracts, rather than "low-end" pre-payers. Also, VM is the provider to these new free 250 minutes a month cell phones via Life Line. Since this British owned company was awarded the cellular Life Line contract, the influx has overwhelmed the Brits/Sprint. Never buy a smart phone from these idiots. Their tech support is fully aware that a tower or satellite or any other part of their infrastructure is being overwhelmed. They (tech) have been instructed to blow you off as long as possible.

My daughter and I purchased the LG Envy 3 and went through 12 of them a piece before they sent us a new type of phone. Still, an LG shuts off, blacks out and won't hold a charge. When I called LG, because Verizon couldn't do anything but give me LG's number, they told me it could take up to 6-8 weeks to inspect the phone and would not send a replacement phone for the time being. Then while the phones were down or we were being sent replacement phones, Verizon continued to bill us for the service that we were unable to use. Customer service has been horrific for Verizon and LG. I will never own another LG product intentionally again. No TV's, electronics or anything. I'm very disappointed in Verizon for not backing their customers up with these issues. These phones should have been recalled.

My LG x330 Dual Sim always reboot every 10 minutes after saying "message is being sent to setting".

Renewed my contract with Verizon wireless. I purchased a new LG enV touch 11,000 and started having constant problems with it. Verizon said it had to be reprogrammed; still didn't work. Then it had to have a new program put in. It still didn't work. Finally I had to except a reconditioned one. It still does what it wants. One day you have the time showing, next day it's gone. Today I had a hard time getting it on and when I went into the car the blue tooth and radio didn't work. I took my wireless out and it decided to call someone, so I finally got it to hang up. If you're at this site you will see many people have had the same problems and Verizon doesn't want to help you except give you a reconditioned one so you could have more problems. They should replace it with another brand free of charge, but they want you to upgrade this way all the extras like the case and charger. The car charger you bought is useless. Don't buy LG and don't deal with Verizon.

I purchased an LG Optimus cellular phone on March 2, 2011 and it has failed. It dials and engages applications without being prompted. Phone calls are being made to contacts which I did not initiate. I paid $258.00 dollars for a phone that is only good as a light paper weight.

We purchased LG mobile and having Insurance but they are not responding properly.

I bought an LG phone model LG620G on 1/3/11 with Straight-Talk as the service provider .The speakerphone stopped working on my end. People can hear me but I can't hear them or hear ring tones or text messages. All that works is the vibration. I paid $69.00 for it and it didn't work last a month. I am very upset with it, and if Walmart doesn't give me another, I'm going to post to everyone I know on the internet and on Facebook.

I've had good luck in the past, but this phone is a piece of **. Please make right if you feel it in your heart. I am disabled and I depend on my cell phone. Let me know what you are going to do if there's anything you can do. I'm sorry for complaint, but you need to know about this phone. I really love the features on this phone. It's very nice, if it would just last.

My family has gone through twelve LG phones, Gravity and Cerino, in one year. The phones have the following issues: don't get on the internet and lockup, speakers fail, earpiece breaks, and screens black out. They make garbage phones. So, you have to buy the insurance. Otherwise, they don't cover anything.

I purchased an LG cell phone one month ago. The cell phone does not work, and will not turn on, and will not charge its battery. Walmart says it is out of the 30-day return period and will not resolve the problem. This phone cost $100.

I am currently using LG GD-510 and have been using the same since 8 months. However, the touch application speed has become slow. I have not added any feature nor do I store pics in the gallery, so that the memory is kept free as much as possible. But this is not helping. Kindly suggest what needs to be done so that I can make optimum use of my phone. Also, let me now from where I can purchase authentic accessories for the same.

I have purchased LG gs190 handset from Sriram Tower Hazaratganj lko. On 1 Jan 2010 and I am facing many problems in my handset. I visited mobile.com service center at least 15 times but did not received any good response.

Memory card isn't working and those douche bags say, my cell needs its PCB to be changed. How weird is this? Is LG shouldn't be trusted? Well, I think so, my warranty period is getting out of time but I need my problem to be resolved as soon as possible.

My mobile (LG GD-510 model) screen complained not working properly so I went to the above mentioned service center at cut tack. They are given some date that day they will solve the problem like this, they are revised the date 5 to 6 times. I went to there by bus from my place to that service center. I am a working professional so every time my working day also getting spoiled to visiting service center. Even though they do not understand the problem and still they are not given any final solution.

There is irresponsible answer they are given that they don't know when the problem will solve. Please take necessary action. I am regular customer of LG goods. It makes me hesitate about their product due to their poor service. My working time lost and my expenses for every time visiting.

I am on my third LG cell phone, NV 3, after having several new phones when new (always shut down). It was finally replaced with a refurbished phone and has worked for one year. Now, everybody complains they can't hear me. I can't get a new one until February 2011. I'll live with it until them since I will not spend more money on the LG phone. LG means Lousy Goods. Always remember this: Verizon does not stand behind what they sell. My next phone would be Driod X, made in the USA!

The keypad lock feature is inadequate. The phone frequently makes calls or connects to internet incurring usage charges while in my pocket with no other items present. I never had this problem with previous models. I tried to submit complain on LG's website but am unable to because some info in drop-down screens aren't related to USA. I tried calling listed #800 but automated message says number is invalid. I have to watch my wireless minutes closely & had to purchase a data package in order to prevent overage charges. I shouldn't have to be inconvenienced in this manner due to the design flaw and LG apparently does not provided any consumer support.

I have purchased a LG Cookie Pep GD510. In some days, it creates many problems. And I gave it to LG Care three times but the same problems are seen. I am very disappointed with LG services. Please help me fast.

I am now on my 6th LG mobile phone through Verizon Wireless. Like others, when the brand new $150.00 phone started shutting off and the browser crashed constantly, I was told it was a software or programming issue. After several trips back and forth, they determined I had a faulty phone. After 2 LG Dare (1 refurbished) devices that failed in the same manner, I demanded a different device. They provided me an LG Envy Touch. I am now on my 4th Envy Touch and am still having problems with the browser crashing, the phone shutting down, the external screen completely freezing up (have to pull the battery) and apps and shortcuts disappearing.

I have an LG CU515 Plum cell phone and the way it was built makes these phones hinges crack. The cell phone was faulty and the hinge cracked which means that they need to recall this cell phone. On AT&T, my provider, it's useless to ask for help on manufacturer's issues. So I went on the forum that states that some costumers are getting there LG CU515's replaced free of charge due to poor workmanship. However when I tried, Jermel said nothing has been reported on this cell phone and I can send it to get an estimate on the costs. It's a pure waste of time, when LG is guilty they did not try to help their customers.

I purchased an LG Envy3 cell phone three months ago and upgraded my service with Verizon. I have been with them for years. They instituted a new "contract" was oversold on the cell. The cellphone shuts off, not once but 8 to 15 times a day. I took it back and was told this was a programming problem and they could easily fix it. They downloaded and it continued. They did this several times and then told me I was out of the 30-day period. They would not change it except they can sell me a used one or I could have a rebuilt same one. Looking online, I am seeing this problem continues with the rebuilt. I was willing to pay for a new phone but they wanted to sell me at full retail, an overpriced one. They will not let me out of the contract if I use my old phone.

I purchased a LG cellular device from verizon wireless. The phone has a defect and powers down all the time on its own. I also have a cracked screen on my phone that happened because I dropped it, this did not cause the phone to shut off. I was told by a employee of Verizon Wireless that there a a actaul defect with LG that is causing the phone to shut off. Lg has a warranty that replaces phone with mechanical defects which my phone has, but they refuse to provide me with a phone thats is not broken beacuse of my cracked screen.

I do not have a probblem with the screen. I have a problem with the fact that I paid for a phone that was defective and LG will not replace it. They know the phone has a defect, all of the reviews on the verizon wireless website mention it. They want me to send them my phone ans they will assess the damage and let me know how much I have to pay to get it fixed, I don not think I should have to pay anything because it is their defect in the phone.

I have a phone, it's wine in color and it has LG on it. It is a flip phone and 3 other people I know have this same phone and all of our phones has broken at the hing part. Why don't you guys have a recall on this phone is everyone's phone is breaking at the hing? I have not had my phone that long and I don't use it a lot but this weekend I went to open my phone and it broke at the hing. I feel we should get a discount a replacement phone or get a new phone if they are all breaking at the hing.

I purchased a phone that is still under warranty. I was told that its an error of mine when I know it's not. I have had to submit 4 insurance claims to cell phone insurance company for the same problem. I have also found from my search on the internet that the LG rumor has this problem bad and they always refer it back saying it's the customers fault. I just want my phone fixed or a new phone that will not continue to break. No phone available to use. I was traveling out of town when this happened the 5th time and was driving with out a cell phone at night.

I bought an LG Chatterbox in August 2009. 4 Months down the line, I could not switch the phone off manually, the screen went all fuzzy and it had no tunes. This resulted that I had to leave the phone with Edgar's for 4-8 weeks to be repaired. I know about a few more people that has experienced the same problem. What can we do about this? We spend so much money on cellphone that stays being faulty.

I bought two LG Voyagers through Verizon for hundreds of dollars and we have had nothing but trouble.

First, mine died losing all my years of contacts/pictures, etc. Then, my son is on his third with the problem being constantly turning off. It is extremely frustrating because I bought it for him so we could communicate. I returned it several times and it has been less than four months since the last new phone and it is turning off again. If I hadn't paid $7.99 per month for a warranty, we would be out of luck.

Best Buy (warranty) kept us waiting eight weeks for the replacement and now this one is shutting off.

I purchased the LG Lotus. It is a $300 phone. I got it on sale for $150. I have wanted this phone for a long time because it is a beautiful phone. I had it two months and two days and the screen went dead.

I brought it to my cell phone company who was able to get the screen going again, but had to put a different face plate on it. They told me they ordered a new phone for me just in case the fix didn't stay. Since the only face plate they had available to put on it was all scratched up, I asked if I could get the new phone anyway because I had kept my phone in mint condition. They told me that I could, but that it would be a reconditioned phone. That was all they were able to give me due to LGs policy.

I emailed LG and explained that the phone was only 2 months old and had been taken very well care of and that a $300 phone should last more than 2 months and I hoped they would stand behind their product and give me a new phone. They explained that they will not and that their warranty states that.

I did not pay for a used phone, I paid for a new phone. If I wanted a used phone I would have bought one on Ebay for $10 instead of paying $150 (on sale) for a brand new phone. They will not give in. So, $150 later, I am going to be stuck with someone else's used junk.

My daughter had one of their phones a year or so back and also had nothing but problems with it.

Don't buy LG phones. They have shoddy workmanship and the company does not stand behind their product or care about their customers.

i have a tumor above my left ear which developed after the first year of cell phone use. i have used verizon since the beginning and it was an LG. i have had 3 of them now, all LG. i want to know if there is a class action in progress, or history of any action re: tumors.

I was also told that if the update didn't help there wasn't much they could do about it because the phone is only under warranty for one year, which makes since considering cell phone contracts are two years long. An unreliable cell phone. It's very much impossible to use a cell phone efficiently if it keeps randomly turning off.

I went in to buy an LG Lotus phone for my husband. The price listed in the store was $149.99. I had just bought myself the exact LG Lotus at a Sprint Store days earlier and it was $99.99. I explained this to the clerk and she took $50.00 off the cost of the bill (after taxes were already added on to the $149.99 amount). As a result, I had to pay an extra $9.50 in taxes. If I hadn't said something about the price, they would've ripped me off $50 on top of the $9.50.

I bought a cell phone -the SO.mega that is a complete unusable, even if it was quite pricey. A total time & nerves waste. Never abble to get coverage when needed quickly and text messages arrive between 15min and two days after being sent.

Believe me, you will avoid a lot of trouble buying another brand!

We upgraded our phones on 9/13/08 thru Sprint & also added a line. We upgraded to the LG Rumor. We started having problems with 2 of the Rumors, one would not hold a charge. They started turning themselves off & on, & our text messages were not being received. Sometimes they would shut off in the middle of a conversation. I called Sprint tech support & they tried to run updates but were unsuccessful. They adivesed me to call LG & submit a warranty claim as we had had the phones less than a year. I called them on the 18th of Aug. They gave me authorization to mail in one of the phones & after that one was replaced I would get authorization to mail in the other. I sent in 1 phone on the 18th & they claim they did not recieve it until the 21st. They asked me to include my proof of purchase (I sent a copy of my invoice from sprint showing all 3 phones on it & a copy of my extended contract with Sprint showing all 3 phones) They called me on the 26th claiming that I had not sent in a copy of the proof of purchase. I told them I had sent it in and that if they had the phone they had the paperwork. They proceeded to tell me they were going to charge me $42.00 to fix the phone & that my phone had passed the 1 year warranty. I told them it had not as I had only picked it up on the 13th of September of 2008. They were rude & unhelpful. Finally Armando said he would submit my request for escalation & it would take a day or two for a superviser to get back with me. I called Sprint & was transferred around until finally someone named Zach told me I could have LG ship the phone back if they continued to give me the run around. Well LG did not call me back so I called them back & spoke with Michelle on the 28th of Aug. She also claimed my phone was past the 1 year warranty date & that they did not have a proof of purchase. I told her what I had told Armando & she said she would submit my claim for escalation to a supervisor. I told her it had already been done & that a supervisor had not bothered to call me back. I told her to ship my phone back to me. As of today I still have not received the phone back.

I have had many LG cell phones but the last two are bad. First Verizon told me that the charging port was bad so I took my battery to my brother in law and charged it on his cell phone. Still did not work. Took the phone to Verizon they then told me that the battery was bad. Tried new battery and still does not work. I can take a charged battery from another phone and put it in this one and it shows not charged.

My phone gets very hot when in use and battery goes dead after 2 days wether or not i use it..also my wifes phone does the same thing its a motorola. also my friend my nieghbor all different phones all have same problem..it started when they(all companies) switched over to 3g all digital network..i believe this is the problem not the phone or battery..is this possible and how can it be tested?

Xenon phone broke after 3 or 4 weeks of use. The spring in the sliding QWERTY keyboard has broken. It is supposed to make the top slide easily from covering the keyboard, and it seems that the wire that holds the spring together broke. We cannot use the keyborad at all. We got a repair order in the work, but I still feel I needed to let consumers know.

I purchased my first LG Phone with Verizon Wireless in December. Six months later my charging port stopped working Verizon sent me a refurbished phone after some stalling on their part. The first day I recieved the refurbished phone, it sounded as though I was speaking in a well. The phone also gives a warning after two minutes of talking that the battery is overheating it shuts off. I will be recieving my third LG replacement phone this week. My husband's LG phone doesn't keep a charge for more than two hours.

my cellphone LG 3510 RELIANCE HIS KEYPAID was not working but customer care not slove my problem , plz sir help me

I purchased an LG Electronics LX160 cell phone from a Sprint Store in Marketplace Mall in Rochester, NY on Aug. 8, 2008. The cell phone came free along with a 2 year service contract I was required to sign with Sprint. The phone itself was supposed to be covered under a 1 year warranty. In early April 2009, the LCD screen suddenly stopped working, which made the phone basically useless.

I called the 800 number listed in the user guide for warranty service. They asked me a few questions and told me to send the device to them by mail. Several weeks later, the phone was returned to me via FedEx with a slip of paper stating that the phone was being returned "unrepaired". The only reason given for this on this slip of paper was that there had been "no customer response". I immediately called the 800 number and demanded to know what had happened. According to Javier, the technicians deemed that the LCD screen had been scratched and had bled, and that their warranty did not cover this type of physical damage. Javier also claimed that LG Electronics had tried to mail me a letter explaining this and stating that they'd repair the phone for me for $95. I told him that I hadn't received such a letter. He asked me to confirm my address. It matched, but he offered no further explanation as to the communication error.

The only other possibility I could think of is that they had misspelled my name as "Bent Crise". I looked the phone over after getting it back, but I could not see any scratches that should have caused the screen to bleed; a few cosmetic imperfections was all there was. Moreover, there was no sign of such a bleed; no "blood stain" or any other evidence of liquid that had leaked, and I couldn't remember finding any of this on the day the phone suddenly stopped working. The manufacturer is simply trying to evade their legal responsibility to repair or replace my defective device.

NEVER AGAIN will I buy an LG product. their customer service is the absolute worst. IM am SO SICK of this "WATER DAMAGE" The small white dot that turns red on your phone that is supposed to show you have water damage is such a scam.

So if you get the slightest bit of moisture from humidity or condensation from going from a cold enviroment to a hot one you can turn that white dot RED. and guess what , that voids your warranty. even if the problem with the phone has NOTHING to do with moisture. it make no difference because you have a RED DOT on your phone. Motoroloa was the ones that introduced the "RED DOT" and other phone Co. followed suit. they use that as an excuse to not fix your phone.

My phone got a red dot the first month I got it because of humid conditions the phone NEVER was in any water at all. just some high humidity. then 8 months later when the phone just stopped working. LG said they would not fix it because of the red dot. And even if phones do get water damage there are ways to fix them and if its not fixable, the corrosion is on a part of the board that is very cheaply replacable.

In December of 2008 my LG cell phone from AT&T failed. I'd had it since April of 2008. At&T sent me a replacement phone. Two days ago the phone failed again. As I worked to get the phone replaced again I found this out from the customer service reps: In December AT&T sent me a reconditioned phone, which they did not reveal to me as being reconditioned. AT&T only warrantees the reconditioned phone for 90 days BECAUSE its reconditioned. AT&T does not replace their faulty equipment with new equipment. AT&T does not re-set your original warranty date to the date a replacement is sent/received/activated, even if it is their equipment that fails.

The insurance claim I had to make because I was out of warranty from my original purchase date AND for the reconditioned phone (it failed at 108 days) costs me a $50 deductible from the insurance company-which greets and signs off with you as AT&T-to replace the phone. AT&T reps they were able to verify both times that it was the phone equipment that failed and not something that I did to cause the failure. I find that AT&T does not reveal it sends customers reconditiond phones when they replace their own faulty equipment highly quesionable business practice. I feel the same way about their not re-setting warranty dates, which is also NOT revealed in their business practices.

AT&T's connection to the insurance company that charges a $50 deductible doesn't sit right either. This is even more suspicious as the AT&T store employee that I took the phone to first told me that a replacement phone would cost me $40. In effect, AT&T makes the consumer responsible for the failure of AT&T equipment over a time period that does not meet the original warranty guarantee; offering predictably inferior and prone to fail substitutions without the consumers knowledge; and forcing more money out of the consumer through one of their divisions, therefore: AT&T avoids responsibility for providing quality equipment to consumers.

On April 5, 2009 I was sold a cell phone (LG SHINE). I paid $170.00 dollars. Tony told me that the cell phone had garantee for a year. After a purchased the phone, i called the LG company. I gave then the model number and they told me that i was sold an international phone not met for the US. So i an not covered unless i send the phone to europe and call long distance. The next day i went back to the dealer. An older man took care of me, Tony said he was busy. I told him what the problem was he said this is not true, that this his business and he knows what he does.

So i call LG company and put then on speaker so the owner can hear. After he heard that the phone was for international use and not ment for US he got very rude and loud. He did not let me talk. He said he does not give money back, the sign is on the wall and if i can read it thats not his problem. If offer other cell phone that were from t-mobile but because i have been a member of t-mobile i knew the value was alot less than what i paid. On top of all this all the instructions are german. He said to get on line and figure it out. I got on line but they offer no help because its an international phone so no features, or instruction are give to this model.

I purchased this phone back in September. By January, the usb charge port was not working. I do not have a warranty so I just threw my money away.

I have had 2 LG VX8350 cell phones that the right hinge has broken on in the past several months - several other people that I know have had the hing break also. If you google the phone model - you will find complaint after complaint - but for some reason LG won't make the phone good - you have to file it on your insurance and pay a $50.00 deductible. I could understand this if it didn't seem to be an on-going problem with this model phone - LG needs to do a recall of the phone or at the very least fix the phones that the right hinge breaks on for free.

I purchased two Rumors from a Sprint dealer in March 2008. Almost immediately one of the phones would power off by itself. At first I assumed that it we were mistakenly shutting it off ourselves. But the problem got progressively worse to a point that it would go into a power cycle mode and could not be shut off or on for hours on end. About the same time the second phone began shutting itself down.

After a quick Google search I was able to find that this is known problem with the LG Rumor, especially if purchased through March of 2008. Supposedly, the phone has a one year warranty. However, I just got off the phone with LG and they will only repair it if I pay a fee of $95.

A known defect in their phone and they want me to pay for it. How is that a warranty?

My son's LG Fusic cell phone has broken 3 times within one year. Reliability is terrible. Every time he has to send it in he loses all his contacts, etc. Huge inconvenience. The last time we got it back, it broke within a week. Customer service refused to fix it, claiming it was not under warranty due to main board damage. I don't know why that's the case, all I know is it's broken 3 times in the last year, and they refuse to stand behind their product. They are a terrible company to do business with.

All his contacts are destroyed every time he has to send the phone in. Much time and effort wasted.

I want to complain about the poor service I received from LG's Wireless Operations. I purchased an LG150 from a store used it for about a month and the screen would turn off and on even though the battery was fully charged! I called the 800 number explained my situation and was told to ship the product to their repair faciity and wait 10 to 14 business days to get it back!! I received my phone back 11 days later and it did not work.

I called LG again and was told the phone needed a software update and they would pay the shipping for me to send it back! I again would have to wait 10-14 business days. What a pain. I would like see one of their executives go a month without their cell phone due to poor quality assurance checks. Why could they not send out a refurbished phone next day so as not to inconvenience a customer with a phone that was still under warranty? Cheaper to keep a customer than replace one!

I bought an LG KC-550 cellphone on 29 November 2008, Indonesia time (GMT +7). After i used it (normally) for 2 days, suddenly the picture/graphic gone bad. There's so much scramble line on the LCD. So I complained about this defect and this Atlantic store promise me to solve in 3 workdays, and will inform me if this problem solved.

But unfortunately until this day, 5 Dec 2008, I haven't heard any good news from the store. I've tried to contact LG authorized service center to know about LG's policy. They (LG)said any damage/defect within guarantee/insurance time will be solved at least within 2 weeks. 2 weeks!! can u imagine? How can a new cellphone so troublesome and somehow LG after-sales-service disappoint me.

I cannot contact any of my friends/relatives/business partner because that cellphone is the only one that I've got

my wife purchased a lg 8500 cell phone it quit charging so she took it to where she purchased it from. they said the warranty was up in Sept. this was Nov. 3 2008. well it would cost $150.00 to repair. so I contacted LG to see if they would do anything. they only warranty for 1 year even though the phone cost near $400.00 I think this is poor service, is there anything a person can do about i.t Thanks for your time

My LG Chocolate cellphone #LG VX8500E purchased in 5/07 was dropped on the lawn(wet w/dew) this morning and began to smoke and burn..I had to stamp on phone to put out the fire and dip it in a bucket of water to cool it down. The battery is completely chard and had melted the outer edges round where the battery was located.

The phone is completely ruined and I am now w/o out a cell phone snd LG is questioning on whether or not to even replace it...which if they do may take quite some time. They want me to send them the phone for further evaluation; which is understandable, but I need another phone...one that is safe. My son has the same phone and I am concerned about it's safety. No one was injured.

We ended up asking for the phone back AS IS. They never fixed the reception problem, that resulted from the phone being defective in the first place. It is my belief that they were extorting a fee from me in order to receive my phone back in working order. It is also of note that the warranty on the phone expired the day after I brought the phone in for repair. I talked to a customer service rep, and I use that term lightly, and it was of no use. I asked to speak to a supervisor, which was also of no use. The phone has been well-taken care of and stored according to manufacturer direction. (Normal usage by only one adult)

I now have a phone with very limited use through no fault of my own. By their own admission, the phone had been programmed WRONG! They have an obligation to fix it at no cost to me.

LG Shine model cell phone, due to design using inferior materials, is prone to easy breakage of the LCD screen with normal use. The LCD screen on my phone cracked for no apparent reason within the first 45 days of use. LG denies any responsibilty for the shoddy design of this product, and offered no satisfactory remedy.

Since cell phone purchases are bound to long term cell phone service contracts, the remedies offered for repair or replacement are very expensive, and much higher than the original price paid for phone.