Complain about a product or service

LG Cell Phones

Totev of Oia village, Greece October 31, 2009

I bought a cell phone -the SO.mega that is a complete unusable, even if it was quite pricey. A total time & nerves waste. Never abble to get coverage when needed quickly and text messages arrive between 15min and two days after being sent.

And for more than a year now I have problems with my LG tumble drier. The technician had to come twice every month to fix it and it still keeps blowing up the electric. In the beginning I lost many cotton items, simply burned becouse of the thermostat, after the belt was changed and after that, the whole motor was changed-in one single year.Now the machine is still unusable, switching off the electricity. Believe me, you will avoid a lot of trouble buying another brand!

Cathleen of Greenville, MI September 2, 2009

We upgraded our phones on 9/13/08 thru Sprint & also added a line. We upgraded to the LG Rumor. We started having problems with 2 of the Rumors, one would not hold a charge. They started turning themselves off & on, & our text messages were not being received. Sometimes they would shut off in the middle of a conversation. I called Sprint tech support & they tried to run updates but were unsuccessful. They adivesed me to call LG & submit a warranty claim as we had had the phones less than a year. I called them on the 18th of Aug. They gave me authorization to mail in one of the phones & after that one was replaced I would get authorization to mail in the other. I sent in 1 phone on the 18th & they claim they did not recieve it until the 21st. They asked me to include my proof of purchase (I sent a copy of my invoice from sprint showing all 3 phones on it & a copy of my extended contract with Sprint showing all 3 phones) They called me on the 26th claiming that I had not sent in a copy of the proof of purchase. I told them I had sent it in and that if they had the phone they had the paperwork. They proceeded to tell me they were going to charge me 42.00 to fix the phone & that my phone had passed the 1 year warranty. I told them it had not as I had only picked it up on the 13th of September of 2008. They were rude & unhelpful. Finally Armando said he would submit my request for escalation & it would take a day or two for a superviser to get back with me. I called Sprint & was transferred around until finally someone named Zach told me I could have LG ship the phone back if they continued to give me the run around. Well LG did not call me back so I called them back & spoke with Michelle on the 28th of Aug. She also claimed my phone was past the 1 year warranty date & that they did not have a proof of purchase. I told her what I had told Armando & she said she would submit my claim for escalation to a supervisor. I told her it had already been done & that a supervisor had not bothered to call me back. I told her to ship my phone back to me. As of today I still have not received the phone back.

PJ of Toledo, OH July 15, 2009

I have had many LG cell phones but the last two are bad. First Verizon told me that the charging port was bad so I took my battery to my brother in law and charged it on his cell phone. Still did not work. Took the phone to Verizon they then told me that the battery was bad. Tried new battery and still does not work. I can take a charged battery from another phone and put it in this one and it shows not charged.

jason of ocala, FL July 9, 2009

My phone gets very hot when in use and battery goes dead after 2 days wether or not i use it..also my wifes phone does the same thing its a motorola. also my friend my nieghbor all different phones all have same problem..it started when they(all companies) switched over to 3g all digital network..i believe this is the problem not the phone or battery..is this possible and how can it be tested?

Mark of Puyallup, WA July 4, 2009

Xenon phone broke after 3 or 4 weeks of use. The spring in the sliding QWERTY keyboard has broken. It is supposed to make the top slide easily from covering the keyboard, and it seems that the wire that holds the spring together broke. We cannot use the keyborad at all. We got a repair order in the work, but I still feel I needed to let consumers know.

Roni of Richmond Hill, GA June 13, 2009

I purchased my first LG Phone with Verizon Wireless in December. Six months later my charging port stopped working Verizon sent me a refurbished phone after some stalling on their part. The first day I recieved the refurbished phone, it sounded as though I was speaking in a well. The phone also gives a warning after two minutes of talking that the battery is overheating it shuts off. I will be recieving my third LG replacement phone this week. My husband's LG phone doesn't keep a charge for more than two hours.

Benjamin of Rochester, NY May 6, 2009

I purchased an LG Electronics LX160 cell phone from a Sprint Store in Marketplace Mall in Rochester, NY on Aug. 8, 2008. The cell phone came free along with a 2 year service contract I was required to sign with Sprint. The phone itself was supposed to be covered under a 1 year warranty. In early April 2009, the LCD screen suddenly stopped working, which made the phone basically useless.

I called the 800 number listed in the user guide for warranty service. They asked me a few questions and told me to send the device to them by mail. Several weeks later, the phone was returned to me via FedEx with a slip of paper stating that the phone was being returned "unrepaired". The only reason given for this on this slip of paper was that there had been "no customer response". I immediately called the 800 number and demanded to know what had happened. According to Javier, the technicians deemed that the LCD screen had been scratched and had bled, and that their warranty did not cover this type of physical damage. Javier also claimed that LG Electronics had tried to mail me a letter explaining this and stating that they'd repair the phone for me for 95. I told him that I hadn't received such a letter. He asked me to confirm my address. It matched, but he offered no further explanation as to the communication error.

The only other possibility I could think of is that they had misspelled my name as "Bent Crise". I looked the phone over after getting it back, but I could not see any scratches that should have caused the screen to bleed; a few cosmetic imperfections was all there was. Moreover, there was no sign of such a bleed; no "blood stain" or any other evidence of liquid that had leaked, and I couldn't remember finding any of this on the day the phone suddenly stopped working. The manufacturer is simply trying to evade their legal responsibility to repair or replace my defective device.

Scotty of oak park, IL May 3, 2009

NEVER AGAIN will I buy an LG product. their customer service is the absolute worst. IM am SO SICK of this "WATER DAMAGE" The small white dot that turns red on your phone that is supposed to show you have water damage is such a scam. So if you get the slightest bit of moisture from humidity or condensation from going from a cold enviroment to a hot one you can turn that white dot RED. and guess what , that voids your warranty. even if the problem with the phone has NOTHING to do with moisture. it make no difference because you have a RED DOT on your phone. Motoroloa was the ones that introduced the "RED DOT" and other phone Co. followed suit. they use that as an excuse to not fix your phone. My phone got a red dot the first month I got it because of humid conditions the phone NEVER was in any water at all. just some high humidity. then 8 months later when the phone just stopped working. LG said they would not fix it because of the red dot. And even if phones do get water damage there are ways to fix them and if its not fixable, the corrosion is on a part of the board that is very cheaply replacable.

Venita of Wilberforce, OH April 20, 2009

Venita of Wilberforce OH (04/20/09)
In December of 2008 my LG cell phone from AT&T failed. I'd had it since April of 2008. At&T sent me a replacement phone. Two days ago the phone failed again. As I worked to get the phone replaced again I found this out from the customer service reps: In December AT&T sent me a reconditioned phone, which they did not reveal to me as being reconditioned. AT&T only warrantees the reconditioned phone for 90 days BECAUSE its reconditioned. AT&T does not replace their faulty equipment with new equipment. AT&T does not re-set your original warranty date to the date a replacement is sent/received/activated, even if it is their equipment that fails.

The insurance claim I had to make because I was out of warranty from my original purchase date AND for the reconditioned phone (it failed at 108 days) costs me a 50 deductible from the insurance company-which greets and signs off with you as AT&T-to replace the phone. AT&T reps they were able to verify both times that it was the phone equipment that failed and not something that I did to cause the failure. I find that AT&T does not reveal it sends customers reconditiond phones when they replace their own faulty equipment highly quesionable business practice. I feel the same way about their not re-setting warranty dates, which is also NOT revealed in their business practices.

AT&T's connection to the insurance company that charges a 50 deductible doesn't sit right either. This is even more suspicious as the AT&T store employee that I took the phone to first told me that a replacement phone would cost me 40. In effect, AT&T makes the consumer responsible for the failure of AT&T equipment over a time period that does not meet the original warranty guarantee; offering predictably inferior and prone to fail substitutions without the consumers knowledge; and forcing more money out of the consumer through one of their divisions, therefore: AT&T avoids responsibility for providing quality equipment to consumers.

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