It may be a little hard to follow all the tracks left by this company, but one thing's clear: At best, your rebate check may be a little late.
Michael of Camarillo, CA December 10, 2008
I have been unsuccessfully pursuing getting a rebate for my cellphone purchased from Inphonic via the WireFly website. I purchased the phone on 11/23/05, and had to wait for 18 months of service in good standing with Cingular before being able to send in my rebates totaling 200. I did this prior to my deployment to Afghanistan in June 2007. I have not received any correspondence in that time, and have gotten the run around from multiple phone numbers since returning.
Today (12/10/08) I spoke to someone in the Elevation Depart as a result of calling the Inphonics Rebate Hotline and was told the company went backrupt in Nov 2007. What options are open to me?
Jennifer of Grove City, OH January 8, 2008
I purchased (2) cell phones from Wirefly on 9/11/2007. I am a single mother and was hesitant about the purchase to start. My deciding factor was when they said that they offered to give me (2) 150 AMEX Gift checks. That was on 9/11/2007, and I keep getting the run around. Boy are they programmed about saying that it is "in PROCESS"! That is what I keep hearing. My latest conversation was on 1/8/2008, and she said it was going to be taken care of and couldn't tell me when. I asked if it would be in 2008; she couldn't even tell me that. I am speechless/shocked at all of the people to whom they have promised various things and scammed. YET THEY ARE STILL SELLING THINGS! Simply unbelievable.
Gina of Huntington Beach, CA November 28, 2007
On July 25, 2006 I ordered cell phone service and an inphonic device. One week has passed no cell phone. I called cellular services and spoke to customer service; they showed it as shipped. He was going to trace it and send another one out. Weeks went by; still no telephone. Instead I got the bill. I called both Verizon and Cellular Choice, and after checking and verifying the phone was never activated or used reversed charges--Inphonic still charged 367.34 on my credit card on 8-16-2006 and refused to refund the money.
In addition they sent my file to a collection agency, causing negative rating on my credit. I tried to get the matters resolved by calling several times with no cooperation from any one. I still have not received the phone or used it; they claim someone signed for the phone. No one in the house signed any such thing. I asked them to give me a copy so I could file a theft claim to police dept.; they refuse to send me one.
Denise of Frisco, TX October 16, 2007
I ordered a cell phone through Wirefly.com in Dec 15 2006 that included a 50 mail in rebate. I waited the 150 days, mailed in a copy of my bill and paper work on June 29, 2007. Wirefly's website states it takes 4-5 weeks for processing. I checked the status of my rebate at cellphonerebate.com and it shows received and being processed. It has been 4 months since I turned in my paperwork and still no rebate.
Laurie of Port St. Lucie, FL August 9, 2007
Turned in tow rebates and one was rejected. I used the due date rather than billing date. Letter stated I had 30 days to send in correct bill. I called due to the lack of clarification regarding 30 days and was told that I had 30 days from when I got the letter. I had major surgery but did manage to send it just before 30 deadline. Now it's been denied again because it was one day past the 30 days from the date on the letter. They say that the letter says it's 30 days from the date of the letter...of course since you have to return the letter I have no proof of the poor wording and they don't track phone calls. I will never buy from Cellular Choices or any company related to InPhonic.
John of Tucson, AZ May 21, 2007
I had to laugh when I read your article on inPhonic, they still are not paying rebates - http://www.consumeraffairs.com/news04/2007/04/ftc_rebates.html
I placed an order through them on July 19/2006, promptly filed for the first rebate for 20 and never received it. I did not even bother to file for the second rebate for 30. Now when I go to their site at http://www.whereismyorder.com/wm2/login.aspx?referringdomain=cellchoices5 to check on my rebate status the process just hangs and does not return any information. I left a voice message at their 866-274-5873 number today, May 21, that I do not expect to be returned.
I contacted Cingular and let them know that I would not renew my current plan with them as long as they are doing business with inPhonic. Why any carrier would want to be associated with inPhonic I do not understand.
Martin of Coatesville, PA May 18, 2007
I was promised 4 rebates of 100.00 each, total of 400.00. I sent the requested information within the time agreed upon and the rebate was denied. The representative said the rebate was not post marked within the requested time. I requested a copy of the postmarked envelope and they refused to provide proof.
I had to pay the 400.00 up front and since the rebate was denied I'm out 400.00.
Kelly of Homewood, IL April 26, 2007
I ordered a phone in April of 2005 over the internet. I was told I would have the same wireless service & telephone number. Upon receiving the phone I found out that I could not keep the same phone number so I returned the phone. I spoke with several people at In-phonic regarding this. I was finally given an address to send the phone back which I did.
In Feb 2007, I received a collection notice from SKO Brenner for the amount of 250 for the above mentioned phone. After several attempts to rectify this situation on my own by calling In-phonic & SKO Brenner I was told that I had no option but to pay for the phone that I never used. I also sent letters to both companies & filed a complaint with the Better Business Bureau.
Willie of Bronx, NY March 21, 2007
I purchased two Treo Palm phones last year through Wireless Marketplus and they promised me a 50.00 loyalty rebate and a 150.00 voice and data rebate, for each phone I purchased. That's a total of 400.00. I sent in all the required information in September and October which was 150 days after the activation date. It took about 5 months for my information to be received. Between the time that I sent the information and the time that they received it, contacting Inphonic was hell.
I tried calling (866)800-4303 and a recorded message would say that they are experiencing high call volumes and would direct me to the website. Then it would hang up. It didn't give me the option of holding to speak customer care or leave a message, it just hung up, and this happens every time you call. I went to the website and tried to locate my rebates and they wouldn't come up. After December I was beginning to give up, and by January I gave up. Finally in February I received a letter saying that there was an error on my claim and that I needed to submit the UPC code on the product packaging. I sent the UPC info but they claim that 30 days already had passed. I didn't receive notice of the error on my claim until it was too late. I guess Inphonic tricked me into buying the phones knowing that confusion was going to cause mistakes in my claim leading to a rebate denial. I got robbed for my rebates. They don't care.
I've lost money in mailing stamps and I've lost a lot of time trying to contact Imphonic for those rebates. They make difficult for us to reach them and that adds to the confusion, and ultimately no rebate.
John of Dallas, TX March 14, 2007
Bought 2 Motorola Razr V3 phones in Feb.06. Six months later, (as required by company), I sent in the required forms and ALL OTHER proofs of purchase. Nine months later, dozens of phone calls, 2 re-submissions, and much frustration, I still have not received any rebates. The company keeps stalling, asking for still more proof, etc, not returning calls or e mails.
I am out 300.00 plus postage for numerous mailings, (sent by certified mail) and charges for long-distance phone calls to Inphonic.
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