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ILD - Voicemail

ILD Teleservices • Collect Calls • Calling Card Calls • Directory Assistance Charges • Internet Services • Long Distance • Payphone Charges • Voicemail • Yellow Pages/Web Sites --- • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Lynnette of Platation, FL (8/21/05)
Received a $14.33 voicemail service monthly fee on my Bellsouth phone bill for no apparent reason. My voicemail service is provided by and billed through Bellsouth.

Damages: I am without a telephone because I cannot afford to pay an additional fee for something that I did not order or have no idea what it is. I am waiting for ILD Teleservices to respond to my inquiry.

Michael of Lakawanna, NY (8/15/05)
I noticed an unauthorized charge on my local phone service bill. I contacted Verizon and found out ILD Teleservices, Inc. contacted them to add $15.40 to my local telephone bill stating it was a "set up" charge for VMail. At NO time did I authorize ANY set up charges or ANY additional services to be attached to my local telephone service. I have voice mail with my Verizon plan as well as an answering machine.

Verizon told me they could not control the billing process and I should contact ILD directly. I have cancelled my direct debit option & intend to deduct the $15.40 from my next Verizon billing.

James of Perth Amboy, NJ (8/1/05)
A charge of $17.16 was placed on my phone bill from ILD Teleservices for Residential Voicemail. I did not order or need or even know what this is. Verizon doesn't want to discuss it.

ILD gave me the phone number for Residential Voicemail who insisted I ordered this service over the phone. After searching the web (www.residentialvoicemail.com), I found numerous complaints from people being charged for unwanted service.

Damages: $17.16 is not a lot of money however the time and aggravation has caused me unnecessary grief.

Sunil of Bellmawr, NJ (7/17/05)
I received my Verizon phone bill today and was shocked to see my telephone bill was more than $17.16 than usual. The charge was from Resident VMail associated with ILD Teleservices Inc.

Resident V Mail stated that a form was filled out with my user name, my complete name, address, telephone number, my mothers name and my email address on the website www.marketingpanel.com. It seems my computer was either hacked or they got all my information from other source or party.

When I told Residential VMail that I would take them to court for either hacking my computer or getting information from another party, they decided to cancel the charges.

Deborah of Johnson City, TN:
I have a phone bill that says Voicemail Monthly fee $12.95. I want to know what that is for and if it's not suppose to be on there, I want it off my phone bill.

Debbie of Concord, CA (8/30/05)
A mysterious charge of $13.34 appeared on my SBC Telephone statement August 8, 2005. It was billed by ILD Teleservices for "Nationwide Voice Vmail Monthly Fee".

No one authorized this charge. This is a fraudulent charge and I refuse to pay it. I went online to find out who ILD Teleservices are, and found numerous complaints about fraudulent charges. I foresee a six-month battle in my future.

Frances of Bessemer, AL (8/31/05):
In looking over my phone bill I saw a charge for $15.95, for a voice mail set up. We already set up voicemail with BellSouth.

I called and got a very rude woman who said someone signed up online for this service. I never signed up for a voicemail service on line. The woman said removing this service would cost them time and money and that I should stop signing up for things!!!

Jay of Holmen WI (2/7/03):
Received a $18.49 charge from Venus VoiceM on phone bill. ILD Teleservices is the clearinghouse for the bill and it was added to our phone bill without my wife's or my authorization. This is a company we have never heard of much less wish to subscribe to. After numerous attempts to contact IDS, contact was made with Bridgette #0122 after a 12-minute wait. She did supply number for Venus VoiceM, but refused to initiate a credit or investigate the dispute. She initally refused to allow me to speak to a supervisor, but eventually agreed after I advised I would be filing a complaint with Consumer Affairs. Bridgette was became rude and uncooperative when she was advised of the rights I learned from the Consumer Affairs web site.

"B" of Oak Run CA (12/14/01):
I just got my regular phone bill and ILD had added their services to my phone. I never subscribed for this service, never used it, did not even know where it came from. They tell me that I visited Group Lotto Web site and by doing that I signed up. This is a voice mail service they said.

I never signed up. A pop up came on my screen for group lotto and I went and saw what it was and left. They said I had to pay for their setup, the cost of $15.40.

Rod of Orange Park FL (12/11/01):
We received our phone bill today and are being billed by ILD for Tollfree Voice Messaging, Inc. I called the tollfree customer service and they were not open. I and my wife have never heard of this company nor have we ever signed up for any service such as this. The recording said we did this thru Group Lotto and yes we have both gone to the site to play Group Lotto but have never ordered anything from this site before, only just to play the game.

I have sent an email of complaint to this site. I want to know how any company can go in and bill you especially when you never consented or are totally unaware of it? I am extremely upset and angry because I have no protection against this sort of thing except to turn off my home phone service.

Robert of Bunnlevel, NC (12/8/01):
My home phone bill has a charge for a voice mail set-up on it. I have an answering machine at my desk, in my house. I am disabled and have absolutely no reason for any other type of answering device of any kind. My local and long distance service is through Sprint, and I have what I thought was every type of "block" on my line so no other services could be billed to my line. I don't know how to stop this and would like to do something about it.

Every penny that I have right now is very,very important to me and my family. We do our very best to keep our bills to a minimum since my accident, this bill has been charged to my account without my knowledge and I would like to do everything I can to put a stop to this.

Mary of Melbourne FL (11/15/01):
I received my phone bill and found an unauthorized change to it. ILD Teleservices was billing me for an 800 voice mail messaging service. I called the number to find out why they were billing me for something I did not order. They said the charge was authorized by my daughter Tanya. I explained that my daughter was a minor and not authorized to make any changes to my telephone account. That she has a learning disability, especially in reading and comprehension.

I asked them to credit my bill. The CSR said I would have to fill out some forms and they would look into it. I told her I was not going to give them any more information than they already had. She said since my daughter authorized the charges, she would not issue a credit. I then called my local phone company and explained that I would not be paying for this charge. They would investigate. I talked with my daughter later that day to find out about this, she thought the advertisement was to enter for a free thing, since the ad popped up as a lotto. She did not know she was actually signing up for a service.

I tried for a half hour to find the website on the internet that my daughter supposedly used to order this service. I was unsuccessful. Today I received a notice from my company explaining that the adjustment to my account was not approved by ILD Teleservices because it was authorized by Tanya Boyd. I decided one more time to contact these people. I left a voice mail, letting them know that I wanted this credited off my bill and that I would be filing a complaint with the FCC and my State's Attorney Office.

Suprisingly some one called me back within a few minutes (even though they said their office was closed) I spoke with a woman named Cynthia, she apologized and said they would issue a credit and she would speak with the CSR that I originally talked with. It's amazing how friendly and cooperative they become when you tell them your going to report them to the authorities. We'll see if they issue a credit.

Companies that should know better are routinely trying to enforce contracts that are, in fact, invalid. No minor can enter into a contract and any company that supplies good or services based on such an invalid agreement is out of luck.

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