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ILD Teleservices

ILD Teleservices • About ILD • Consumer Complaints • ILD Responds --- News • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Mary of Umatilla, OR September 16, 2009

My son was coming back from South Africa with a layover in Atlanta. He called collect with the call(s) coming through ILD Teleservices. His first collect call he made came at about 9:14 a.m. Talked 6 minutes. The call is costing us 28.23 or 4.71 a minute. His second call came at about 11:40 a.m. He talked for 9 minutes to the tune of 29.70 or 3.30 a minute.

That is not all here are added fees and according to them that is all justified through FCC. The added fees are: Bill statement fee: 2.99; USF Carrieradmin fee: 3.53; and last but not least b y any means, Univ Svc FND: 7.47. The total cost of these two phone calls with fees came to 71.92.

This is totally uncalled for and completely outrageous. I did call them and they did subtract a whole 20% from the bill, which is 14.38. FCC should not allow this kind of a scam and that is what I call it. It put a strain on out limited budget. Companies should tell how much they charge per minute or etc when someone is making a collect call.

Dave of Ravenna, OH September 14, 2009

Looked at my phone bill from ATT notice a charge for 15.96 from Ild teleservices. I never signed up for this co. It's too early to call right now, but the billing was for 09-04-2009 on my phone bill. How can someone do this without permission? I've had this happen before with some other Co that charged my phone bill without my consent. It took one call to fix it, but I still had to pay for that month and did get my money back the next month.

What can we do about this? I'm sick to my stomach that I have to call in my own time and talk to somone who has no right to charge me for something I did't ask for!

Mary of Wilmington, NC September 8, 2009

I took a call about online yellow page advertising listing last week of August and was told the service was free for 30 days and no billing would be made for 30 days. Also, it would automatically cancel after 30 days unless I called and accepted the service at 34.95 per month. I opened my ATT bill for Aug 29 and the charge was already on the bill.

I called the ILD Teleservices to dispute the billing and was told I signed up on June 23! I wrote all the info down as I talked with the salesperson originally and told her it was no more than 10 days ago. She flatly insisted I ordered the service in June. I asked if that was true (which is absurd) why haven't I got a bill before now. She could not answer and finally agreed to give me a conf # to cancel and have the charges reimbursed but after reading all the complaints I doubt I will ever see it.

I called ATT to complain and they put a block on my account that prevents any 3rd party to charge but I am afraid it is too late for this scam. This is such obvious fraud. How can we put these people out of business? I have spent 2 hours this morning at work trying to get these charges off my bill.

george of littleton, CO September 5, 2009

On 6/4/09 my Quest telephone bill was charged 7.40 for services I did not request. On 7/6/09 I was told a crdit would be issued. As of my Qwest bill dated 8/28/09 this credit has not been received. Evidently numerous complaints have been reported about this company. Time wasted with no results.

Randy of Perryville, MO September 3, 2009

We received our AT&T Landline Phone Bill and noticed a charge of 14.95 from ILD Teleservices, Inc. for a Voicemail Direct USA Set Up Fee. I called the number for questions about the charge. I was told by the man on the phone that my wife had authorized this charge from the computer and that the next months charge would be 29.90. I told him to cancel this that my wife had not authorized this charge. He told me that I could Cancel the service but, that I would have to call AT&T to have the charge reversed. He also gave me a Confirmation Number.

I immediately called AT&T and told them that this was an unauthorized charge. They told me that it would be removed. My question is Why are these companies allowed to get away with this? Isn't this fraud? This company has several different addresses that it uses and this seems to be going on alot. How can we Put A Stop to it?

Willis of Los Angeles, CA September 2, 2009

AT&T allows ILD Teleservices and others to post fraudulent charges on my phone bill and refuses to even discuss, saying it's a third-party matter. The firm that ILD is representing said they had an email enrollment from me. I've never executed such a form. This has been ongoing for six months that I'm aware of.

Patricia of Napa, CA September 1, 2009

I noticed my telephone bill which I charge via my VISA card was 22.09 higher than normal because of these "teleservices." I called the number and was told that my husband had clicked on an Internet ad authorizing these services on 6/18/2009. I told them we use only our cell phone for long distance, that we don't have land line long distance.

Evidently there are two companies involved in this operation. ILD Teleservices and something called Employee Notification Service which bills AT&T 14.95 mo. for their "services." I protested both and was given confirmation numbers to reverse the charges. ILD told me that by blocking their number before credit could be issued would prevent them from issuing me credit on my AT&T bill.

I was told on 20 August 2009 that credit of 22.09 would be issued within 2 or 3 days. It's now 1 September and again there is a charge of 14.95 on my AT&T bill. It isn't right that cramming like this could ruin a person's credit rating. I had to cancel automatic payment by AT&T and revert back to paper bills, thus entailing a .47 stamp each month. STOP this cramming!

Elizabeth of Hillsboro, OR September 1, 2009

Beginning July 5th ILD Teleservices "on behalf of Com Tel Communication" began adding a 34.95 charge to my company telephone bill. They did reverse the charges (all three) when I called to ask what the charge was for. They explained they had called and spoken with a K. Taylor at my office, and it was a 14 day free trial, and then a fee for webhosting. Their call to us consisted of verifying our company information for their 'directory service' listing. There was no sales pitch. We have webhosting and have for years, not through Com Tel.

I am currently out 104.85. They stated they will issue a credit. I've contact verizon and disputed the charges. I'm out 1/2 hour of my life that I will never get back for having to mess with fixing it.

Mark of Sacramento, CA August 31, 2009

I noticed on my AT&T bill this month that a company called hostawebsite.biz was using ILD Teleservices as a third party billing solution to bill us for services we never authorized at a rate of 34.95/month plus tax. The charges were supposedly for website hosting, but that's a service my company provides and we would never purchase those services from another company.

Mark of Sacramento, CA August 31, 2009

ILD Teleservices a company which actively engages in fraudulent charges to consumer phone bills started charging my AT&T phone bill back in April for 35.82 and has not yet canceled this charge as of today August 31, 2009.

The company claims my company signed up for web hosting at a rate of 34.95 a month plus tax, but we absolutely did not considering that my company provides website design and website hosting to our client's. The total economic loss is 179.10 as of today, but to my knowledge this charge has not been canceled by ILD Teleservices so I expect to be charged again.

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