Complain about a product or service

ILD Teleservices

ILD Teleservices • About ILD • Consumer Complaints • ILD Responds --- News • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Melissa of Hillsborough, NJ September 28, 2009

We were billed for 2 charges from onlineyellow pages through ILD Telecommunications. The services charged for were not authorized from anyone in our company. The charges appeared randomly on our Embarq phone bill. This is the 2nd time this happened. We will supposedly be credited for the amount in 1-2 billing cycles after I spoke to onlineyellow pages.

Harry of Alton, IL September 26, 2009

I have had dealings with ILD Teleservices a few months ago, and found that the recurring 14.99 monthly charge on my bill was caused because someone 'authorized' it by using an 'application' such as Pillow Fight or Farm Town on FaceBook. It was a real hassle to get it removed then, and now I find it again on my current bill.

Kelly of Oswego, IL September 25, 2009

I had a mystery charge of 7.68 on my AT&T phone bill from ILD Services. I contacted the number listed for billing questions and was told that someone used their directory assistance service on July 29 at 10:09 am. The alleged caller would have had to dial 10 15 15 -- to use their service. Truth be told, my husband and I were both at work at the time and whenever we need to know a phone number, we go to whitepages.com. I called the company back to tell them there is no way that call could have been made and was told their policy was to issue a refund for disputed calls. They (her name was Jennifer) said I should receive a check within 10 calendar days. They asked if I had contacted my phone company yet and I replied "no."

That made me suspicious so I called AT&T to ask about the charges. I was told by the customer service person that I should call ILD and make sure that this is not a subscription that I had somehow "authorized" which would make the charges recur each month. I called the same 800 number for ILD and made the inquiry. The person who answered told me that this was not a subscription, just a one time call. She also noted that I was speaking directly now with ILD and the previous people I had spoke to were from the company who actually billed me. Strange, because I dialed the exact same numbers and pressed the exact same options. I won't hold my breath for a refund check.

I sympathize with others who have been duped with recurring charges. The AT&T rep said she was amazed how easy it was for a third party to get charges placed on a phone bill... something like getting you to enter your phone number on an internet pop up ad is about all it takes. They can then go back and show you "signed up" for their services. Seems to me that that should have a little more info than your phone number to be able to bill you. I may be out the 7.68 they billed me, plus 43 minutes of my time trying to get it resolved. Only time will tell if the check shows up.

Denise of Elizabethton, TN September 25, 2009

ILD has been billing my business for 32.20 each month. When I noticed this charge I called ILD and they referred me to Flash Web. Flash web then stated that authorization was made for this business phone. I am the owner and have never made authorization for any such charges! 354.20 charges on my business phone of a web service that was never authorized.

Tina of Oxnard, CA September 24, 2009

This is the fifth time that I got billed by this company without having anything associate with them at all. Every time that I contacted them, the customer services always say that they are only the third party company so they cannot do anything.

Linda of Brooklyn, NY September 23, 2009

I received my phone bill from Verizon dated 9/13/09 which covers my phone and Internet.This month the bill also had a separate charge under other providers for ILD Teleservices Inc. They listed Misc. charges total of 28.90

I called Verizon to ask what it was since I had not added anything to my phone or Internet contract. I was told by Dashant @ Verizon that ILD was a third party company that handles bill collections. I told her that I had not had any contact with them or anyone else. She put a block on my phone line so that they would not be able to post anything more on my bill and told me to call them and request a confirmation number that any billing to my act is being canceled and for the amt. that they are going to credit to my Verizon bill. I called them spoke to Erica and received a confirmation # and that the amt that will be credited to my act would be 28.90

I feel that no company other than the one that the bill is for should have the right to place any charge on a bill. The only charges on that bill should only be those that one has incurred themselves. It felt like reverse telemarketing. Being billed for something and then when you call being told wouldn't you like to have it.

Julie of Huntington beach, CA September 22, 2009

I noticed that my landline/internet combo bill from Verizon was higher than usual so I called them for clarification. They pointed out that there was a charge for 14.99 from ILD Teleservices, and that I needed to handle it directly with that "third party". I called ILD and spoke with Denise who claimed I bought a Family 911 telephone service on a specific date & specific time online. She directed me to my IP, Verizon, so that I could prove I did not purchase that service.

I spent no less than 3 hours today talking to everyone under the sun at Verizon and calling Denise at ILD for further guidance, what a joke. Denise said that ILD acts as a middleman of sorts for merchants in collecting payments via the phone bill, that consumers are more comfortable paying their phone companies for services they purchase than giving an unknown merchant their credit card number. She gave me a confirmation # that they will not bill me further for those services.

I told Verizon I will pay the phone and internet portion of the bill and am omitting payment for ILD. ILD said they will "credit" me for the amount charged but it may take 2-3 billing cycles to come through. I'm not worried because they're not getting paid anyway. Advice: call your phone company and request they "BILL BLOCK" your account so that this cannot happen to you. This will prevent any other company from charging you via your phone bill. You can be company-specific with your "block", or all-inclusive. I've opted for the latter.

Jane of Trussville, AL September 21, 2009

I called regarding my elderly father's telephone account. He was billed for services he did not order: voicemail & unlimited long distance. He has an answering machine and hasn't made a long distance call in probably 15 years, so he has no need for the services. I have been calling ILD on his behalf since March. They initially promised an adjustment to be sent to AT&T (local service provider). When the credit was not received, I called again and again, and was put off each time with excuse after excuse.

Most recently, the manager said the adjustment had been submitted, but rejected by the local company because the service was disconnected. I work for AT&T, so I know this isn't true. He then said we'd need to get the local company on the phone to verify some info on the account, including the date of disconnect. I told him I was the local company, provided him the disconnect date and offered to provide whatever other information he needed. He stammered for a moment, then finally agreed to send a check to my father for the disputed charges (80.98). My father received a check in the mail, but only for 49.38. I have spent hours dealing with this matter and want it resolved. Can someone help?

khantora of tampa, FL September 21, 2009

I got billed 13.67 for 3 minutes and 41 seconds through this comapny that is a bunch of crap I was charged 5.99 just for the operator to connect the lines 1.75 for who knows and it was 1.93 per minute. If you ever hear a collect call come from ILD please don't take it.

David of Corona, CA September 16, 2009

This company is a pretty much a sham company. They hide behind a mask as a biller for numerous other "hundreds of according to ILD contact" online 3rd party companies that bill my phone service in this case At and T. The 49.95 charge was from a company Contact Message Systems which helps with technical ? I may have and charge me every month for their expertise.

What a waste. I have to wait 30-90 day to get a credit back from ILD the 3rd party billing company to hit At and T. I sent a request to ILD that they never bill me again for any of the companies that they bill for

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