IDT Long Distance

We had IDT long Distance Service. We moved and I called IDT to cancel my service and get a refund for the credit I had on the account. Instead of mailing me my refund check, they mailed me a form to fill out with my new phone carrier. There was no new carrier. We had moved out, which I had told them. 8 months later, I am still waiting for my refund. Worst customer service I have ever encountered in my life. When their phone message says "transferring you to a customer service rep", no one ever comes on the line and you are stuck waiting and waiting. I will never use IDT again.

I bought a Clear Cents prepaid phone card for $20. It advertised calls to the UK for 2.98 cents a minute (total 669 minutes for the card). Apparently after a couple weeks of using the card, the rate jumped astronomically. I had 14.00 left on the card. Dialed a UK number and was told I had 43 minutes for that call! I called customer service and she said the rate was now 63 cents a minute. Plus cheesy advertising blurps started to appear (Viagra!). Nothing "clear" about this calling card! False advertising.

I needed a calling card that would work in Costa Rica, as my 14-year-old was going to be there for eleven days.

I called IDT from the store to see if their calling card would work in Costa Rica. They gave me an access number of 900 809 143, and said it would work. I bought the card. My husband called the next day to verify the access number. He was told IDT doesn't serve Costa Rica, and that no one had ever called about that. She hung up on him.

I then called back and asked for the access number from Costa Rica. The representative verified that my card had been activated, but said no one had ever called asking if it was good in Costa Rica. She then hung up on me.

My 91-year-old mother has had IDT long distance for the past 10 years. On Saturday, her outgoing telephone service was not working. I contacted IDT and was told that she had reached her limit. I had never heard of such a thing and she had had higher bills in the past with no problems. I had looked up her account online before I called IDT, and her bill for that month had already been paid well before the due date, and before her phone service was interrupted.

I was informed by a rude service tech that nothing could be done until I spoke with a customer rep on Monday. When I tried to explain that that was unacceptable for a 91-year-old living alone, she told me she could still make local phone calls. This is no help to my mother who does not call anyone locally. I had asked the service tech if this was something new since she had had bills over this amount in the past, and she interrupted me saying "No, she had not", and I was looking at at bill in front of me that was over the amount in question from July 2010, but I somehow was disconnected from the service tech.

I choose not to call back, instead will try to talk to someone on Monday. In the meantime, my mother who lives alone has lost her lifeline for the entire weekend, and she does not understand since she pays her bills every month, timely and in full.

Please, I made a wrong scratch on my IDT 24 bought Calling card and so I cannot access my pin. Please, this is the card number 2-3531848539 and I will be happy if you can send me the PIN now to my mail, daniel******1@hotmail.com. Thank you.

I accepted a phone call from an IDT representative that used my current Gas and Electric provider's name, Con Edison, in an attempt to gain access to my account number. The representative mentioned "on behalf of Con Edison, I need to confirm your billing information in order for you to receive a credit due to you", I replied and confirmed my address which he did read back to me, I replied with yes to my name and address. He then asked me to confirm my account number. I replied if you are calling me from Con Edison you should have that number in front of you, he replied unfortunately that is not how my computer works. He continued, I must enter it in for the computer to confirm my account number.

I explained to the individual that I was most displeased with how he misrepresented himself and passing himself off as a direct representative of Con Edison. I informed him that I would be contacting Con Edison and inform them that of IDT conduct.

As I contacted Con Edison, they were pleased that I informed them of the actions by IDT and blocked my account from any process without my okay. I contacted IDT by redialing, a young lady answered. I explained the situation and informed her that I would be contacting consumer affairs, she immediately disconnected from her end.

we have had nothing but trouble with our phone for 5 years. we have had at least 15 different techs out to our house. When it rains really hard or the snow melts in the spring our phone is all static. Cell phones don't work up here. IDT is our phone company, but verizon owns the lines. I tried to explain to both companies my wife is fully disabled and has diabetes. She needs a phone at all times in case of an emergency. The only answer i get from IDT is they r doing all that is required. usually they send a tech days later after the lines dry out. Verizon has said it might be different if we were verizon customers. Our neighbors 2 doors down have the same trouble and they are verizon customers. Verizon told them there aren't enough people on our road to justify replacing any lines

I purchased a $10.00 phone card from Walgreens on Jan. 8th at 11:05 am. When I went to use it on Jan. 10th, they said that the balance on card was $5.30. I hung up immediately and called customer service for IDT as shown on card. They said card was used and to return it to Walgreens, which I did. After talking to asst. manager, he said call Walgreens customer service direct. After explaining it all to them, they said they would be in touch. After 1 week and several follow up calls to them, I still had not heard from anyone.

Today, I returned to Walgreens to find out that the balance on my card was now $3.80 and they would not be able to do anything for me. They called IDT customer service and the lady there told them the dates that the card had been used and asked our phone number at our rental condo. We gave her the # and she confirmed that the # using the card was not our phone #. Even though they know we did not make the calls and it was not our number, they still would not reimburse me. The manager told me to go home and use the card until the time was used up, which I did.

They know the # who is using the card, they know the phone # the calls are being made to, but we have to lose out on this. I feel that this is a terrible response from them. I told the manager that I would certainly never buy their cards again. The first call was made at 4:44 am and I purchased the card at 11:05 am on Jan. 8th.

I am a victim of identity theft. I was informed by a debt collection agency that an account had been opened with IDT at an address in Brooklyn, NY and the balance owed is $303.87. I have been a victim of identity theft since 7/2008 and have taken every measure possible to protect myself. The thieves live in Brooklyn I know this because they forwarded my mail to their address and tried to open numerous accounts. I have sent both the debt collectors and IDT Lucy S copies of police report, drivers license and other supporting document, but will not submit my social security number for fear of abuse. Lucy S said that they will continue to pursue obtaining the funds from me regardless of my supporting documents. The debt collecting agency said that they were told by IDT to continue to harass me. I am not sure what else I can do to prove my innocence. I now want action taken against IDT.

I asked National Grid to give me in writing that they have paid IDT but they refused. Same with IDT who refused to give me in writing that they were not received anything till June, 2009.

I got a disconnection notice from National Grid and to stop them I had to accept 'DIFFERED PAYMENT AGREEMENT TERMS"

It is very clear that my payment has been misallocated by either of them which no one wants to look.

I am at a loss of $381.34 plus later payment charges.

I purchased a Walgreens $50.00 calling card and the anme on the back of the card is IDT. This card could not be used since the 1-800 number did not work with my card number. They issued me a $50.00 Walgreens gift card which I did not want. I was told to return it to them and they would refund me a $50.00 check issued from their company. I sent the gift card along with a letter on June 9, 2009. The calling card was purchased in April, I've still not received my check for $50.00 from IDT in Newark.

Card says no hidden fees, then when you use it there is a recording that says "Due to recent regulatory changes, a Universal Service Fee applies to this call." My 499 minutes instantly became 449. There is no mention of this fee on the card. I want my money back.

In December 2008, I received a letter from Con Edison stating that I will received a single bill for both IDT Energy Inc. as a electric supply and your Con Edison charges. I called both of the companies right away about this situation. Con Edison tells me that I signed up for the IDT energy account and to call that company about this matter. I called IDT company and they told me that someone came to my door and that someone in my household sign my name and show that person my light bill. That is why they signed me up. I told the company to send me a copy of the signature of the person that signed it. I told them to closed the account as soon as possible.

The customer representative told me that there would be a investigation as soon as possible and would send me a copy of the application within two weeks. Thirty days passed and I did not received anything. My idt energy account was closed and I have to paid sixty dollars and sixty cents to this company for the month of March and also I have to pay Con Edison charges are forty-five dollars and forty cents totals one hundred and six dollars for the month of March 2009.

I feel that the IDT energy company took advantage of me because nobody sign anything and nobody has assess to my light bills. I have everything in my name and I am the head of the household. My son is sixteen years old and my older son is 21 years which nobody sign anything because I asked my sons and they say that nobody knocked on the door for anything. My light bills are put away by me and nobody knows where I keep them. The IDT energy company told me if the application is fraud that I will get my money back which is one hundred and twenty fives and eighty-six cents.

That I am paying double bills for two different companies instead of paying for one. They did this to me without my consent or permission. They did not send me any proof whatsoever about this matter.

I have used their card for 5 yrs to call the USA from Cancun, Mexico. No problems until this year. The two access numbers they provided don't work--one out of service, the other with a nonsense message that doesn't let you use the card. The Mexican customer service number also doesn't work. Finally got put through to the US 1-800 number for customer service for a large hotel rate. Went through the whole menu to talk to a representative, sat on hold for over an hour before I gave up.

I don't know if they are still in business, but they are still taking money through their web site. Probably out $50, not to mention the aggravation of not being able to call anybody, which has always been easy before.

I was signed up for them to be my electricity supplier without my knowledge and now I have to pay them as well as Con Edison. This is fraud

Tried to make a collect call from a payphone. The call did not even go through. My debit card is being charged $5.00 for the call and a $7.78 fee. What can I do about it?

i called the 1800 number to use my caling card and will not work the operator says this number is invalid so i called customer service. they give me two other numbers to use thy still not work. i want to use my calling card and i cannont use. I bought it 4 days ago

Someone came to my home from IDT trying to get me and other people in my building to join IDT. She said it will help us save money by lowering our electricity bill. We was told we would not get billed from IDT it was just saveing us money. A month after that I notice my bill going higher then I notice I was getting billed from IDT along with my electricity supply Con Eud. IDT lied to me and others in my building I called IDT and told them I no longer want there services they tried to get me to stay with them by saying they was lowering my bill but in fact they higherd my bill I want all my money that was payed to this company back. My lights was cut off twice because I couldent pay thouse high bills they said they was going to lower. All my food had to go in the garbage now Im with out food.

Two idt salesman came to my home trying to get my husband to switch to their energy company. My husband told them he was not interested, and asked them to leave. Instead the kept on ringing the doorbell and would not leave. At one point they threatened my husband at which time my husband called a buisness owner to help him make them leave, this is when the two idt representatives assulted my husband by hitting him in the face and ear and then they ran off downn 113th st., along with a third male, a teenager.

My husband complained of a headache that night.

well i was reciving idt energy and someone came knocking on my door asking to see my con ed bill i told them i had idt and they told me that the light bill was going up and that they just wanted to see my bill to see if i was reciving a discount so i showed them my bill and they gave me a light bulb for free and told me to sign this paper.

i recived my con ed bill which is normarly bout 91 dollars but i saw that this time it was 204.95 and it took my breath away because i have never gotton a bill that high. i call idt and con ed, i told idt what happen and they told me i wasn't with that company so i called con ed and i told them what happen i told them i wanted there service again. then i recived a letter from esco thanking me for changing into there company. the man that came here didn't tell me that he was from another company at all.

i am a senior citizen with diabetes and i have a breathing mask that i must use in the night to breath as a result of this i have been having physical and emotional problems because of this scam that this company have used on me i am fearful that my light service will be turned off.

When I called and asked about it they told me it was a standard fee. I told them the fee did not exist when I started the account. They verified for themselves that I had had the account since 2001 and that they only had been charging me the fee since 2006. When asked to show when or how they informed me of this change, they could not comply. Then I asked for an accounting of all the billed fees since the inception of my account to be faxed to me. The manager I was speaking to promised he would do it within two days. I never received any information. I just don't have the time to follow up with them over small amounts, but they are using unethical business practices.

A little over a year ago, I purchased a $10.00 pre paid IDT calling card. This card was sold as Ultra Clean, with No Hidden Fees. About a month later, I added $40.00 worth of talk time to this card. Shortly thereafter, they started charging a toll (minutes) from your card if you called out of your home area code. So much for the no hidden fees. I slacked off on my usage of this card, but still used it several times a month. One day I went to use it and was told that the account had expired. After getting a magnifying glass, I was able to read that the card expired one year from activation.

I called them and asked them what was going on, that I still had money on that card. In so many words, they said sorry, but they could not do anything about it, and said that I cannot get the balance of my account refunded to me. I asked to speak to a supervisor with no results, then asked for a number for their corporate offices, with no luck, and asked for the number for their legal department. The number I was given for the legal department is nothing more than a voice mail box. I left a message but no one ever called me back.

These people got to me for 9.01. That's not a lot of money to most people, but for someone who is retired, and on a very limited, fixed income, with lots of medical issues, it's a great deal of money. How many other people are being ripped off every day by this corporation. They stole money from me and I want it back.

I visited the US last month. During my visit I purchased a Pre-paid calling card in Hollywood, CA. I met with some problems when I tried to make international calls using this card (PIN#). The other side could not hear me and the calls were charged. I then called the customer service # as stated on the card 3 times while I was in US. I made my complaint and requested on 23nd of January the service to send me a calling history list with time and charge details to my email address. Unfortunately, up to now, I have not seen any reply from the service. I would request you to urge the company that produces the card to send me his reply.

I purchased four (4) IDT Prepaid Clear Cents Phone Cards from Discount Drug Mart, in Akron, OH. When I tried to use them, the above number said they had expired--although I never used them. The card show no expiration date but was told they had expired. The store(s) in the area that had these IDT cards, no longer carry them because of the large number of complaints. I tried, unsuccessfully, to reach this company by e-mail without success.

Obviously, the economic damage is $40 worth of worthless phone cards. I would appreciate any help that you might suggest. Thank you.

I bought a $25 dollar International calling card from IDT. It did not work anywhere. I called before leaving the US as it states, to get the numbers that you are to dial for that country. Belgium, France, UK,and Amsterdam--none of them worked! They will not refund my money! Don't buy from them; they are a rip off! It's a Walgreen's international card.

I ended up paying more in credit card calls because the card didn't work .

Idt was contacted. I asked to speak to a manager regarding a complaint. They refused. I then asked to leave a message for someone to contact me regarding complaint. They said no.

I think IDT calling cards are absolutely a rip off.

Each time I make a connection to my parents overseas I get charged. I don't even get to speak to them and I still get charged just for the phone ringing. These has been going on with all IDT cards and unfortunately it's the only card out there in the market.

I spend over $50 a month to talk to my parents and $25 out of that $50 buck is a reap off.

I was an IDT customer for a number of years. In Feb of 2003, notices were sent out by IDT that they were changing their underlying carrier to AT&T, and if anyone got switched to AT&T during the change over and was charged AT&T rates, IDT would credit their account.

When I got my April 2003 bill from my local Phone Co., the AT&T charges were on there. It was $122.99 for long distance calls at AT&T rates. I called IDT and they said to fax the bill and they would take care of it. It was faxed. I got my May 2003 local phone bill and was charged AT&T rates of $201.46, so I called again and same answer, fax the bill and we will take care of it.

I got a letter the first of OCT.2003 and it stated that they were doing everything to get this taken care of. So nothing happened, and I didn't pay my bill to IDT for $128.22. I called my local phone co., and took care of the AT&T charges of $353.64, myself. Now they are trying to collect the 128.22. I do owe IDT the 128.22, and they do owe me the 353.64. If they would credit my account like they said they would, this thing would be over. Instead, I have to spend my time fighting off collectors.