HTC

I sent in HTC Evo Shift to be repaired under warranty by HTC. HTC is claiming liquid damage. This phone was not exposed to any liquid at any time. I feel that they don't want to honor their warranty so they are using liquid damage. They want me to pay $225 to repair it or $35 for diagnostic to return it to me without repairing it. Serial #HT12MHV00222. I would like HTC to stop playing around and honor their warranty. My phone was never exposed to any liquid damage.

Six months ago, I purchased a HTC Inspire4g. I took good care of it. It was always in a molded case. Today the up/down volume key stopped working. ATT immediately passed the problem to HTC, for warranty repair. However, after speaking with them, this is what they propose: ship the phone to them, at my expense, and wait approximately 7 days for evaluation. If they decide that I am somehow responsible (I wonder what the odds are of that happening), I will then be charged $38 for the estimate plus repair cost plus shipping. And I would be without a phone until I pay to have it fixed.

My friends and I received a phone the HTC HD2. We all suffered the exact same problem with our phones within 4 months. T-mobile said they could only replace the phone with the exact same one. The same problem occurred. Today my phone does not work at all. $589.00 was spent and I still have a contract with T-Mobile and I have been a faithful patron since 2006. My phone usually won't work anywhere from 5 to 10 days a month for the last 8 months.

Last month in August 2011, I purchased an HTC Salsa. I was told that I will be getting 512 MB of internal memory for usage. But when I was installing some apps, it showed low on memory. So when I checked, I found only 150 MB internal memory in which the pre-installed apps were also there. When I spoke to the HTC customer care people, they told me that 512 MB is the total phone memory in which OS is also installed. When I told them that I was informed for 512 MB, they just started arguing with me and said that we can't do anything on that and if you want, you can go for higher product.

On 26 July 11, my co-worker and I just checked into a hotel after work and noticed that my phone needed to be charged and so I charged it. When it was already fully-charged, I took the phone off the charger and placed it on my chest. About a minute after, my co-worker and I heard a popping sound. I jumped off the bed and removed the phone off of my chest. My co-worker noticed that my face was sparkling so I proceeded to the bathroom to wash my face. I felt irritation on my neck and hand. After that, I contacted T-mobile to report the problem that my phone exploded.

I purchased HTC Sensation from Hong Kong and they assured me about international warranty.

From the very second day I started facing problems with the phone, I called up HTC but they didn't help me much. I visited the service center and they told me they had to replace one of the parts of the phone and for that I had to pay 30 USD.

I told them my phone is under warranty but they told me that there's no international warranty, that I have to pay. If it was so, why wasn't I informed at the time of purchase of the phone? Also, I don' want replacement of parts. I want replacement of phone or money refund since in the first place, their phone had fault, which means defective handset was sold to me.

My complaints are: 1) I was sold defective handset, 2) they didn't inform me fully about international warranty at time of purchase and now are asking 30 USD, 3) I want replacement or money back as phone was defective and it is fraud selling defective handsets.

I purchased Sprint's EVO 4G (manufactured by HTC) this summer. Since August, I have made multiple complaints regarding the inability to sync the EVO cell phone with my Microsoft Outlook 2010 software. HTC's personnel alternatively suggested labyrinthic Google-based solutions, complained that "Microsoft isn't cooperating with us to find a solution," told me to call Sprint (who told me to call HTC), or had a moronic customer service representative call to say, "We are so sorry that you were inconvenienced," over and over again, putting the emphasis on a different word each time apparently to simulate genuine contriteness. None of the tech or customer service reps denied a significant problem and none responded to my queries about compensation for my time dealing with the issue or the money I spent on IT consultants.

The most honest rep said that the Beta version of the software designed to allow Outlook 2010 to interface with the EVO had failed spectacularly, but that they expected the corrective software to be out "soon". That conversation was in early August and the software was finally released on November 15th, 2010. My last complaint was lodged with HTC in early December 2010. There has been no response, so I'm lodging my (much abbreviated) saga on all appropriate websites.

On Thursday, November 4th, I sent my HTC Touch HD smartphone to HTC customer service for refurbishment. My phone worked fine, I just wanted some cosmetic repairs done regarding the case and the touch screen. When I spoke with HTC over the phone, they indicated the repairs as requested should cost no more than $113.00. I promptly mailed them my phone. Today, November 11th, I received an e-mail from HTC indicated my phone would cost $546 to repair. I called customer service and asked them how could this be, all I requested was a replacement of the phone housing. The customer service representative proceeded to tell me there was a bunch of other parts that needed to be replaced as well. I advised her that the phone was working fine, all I wanted to do was cosmetic refurbishment.

I told her I did not want to do the other suggested repairs, just the cosmetic refurbishment. She advised that if I didn't do all the recommended repairs, they wouldn't do anything to my phone. I was also advised that there would be a $28 triage fee regardless of my decision. This is outrageous! How can they try to force repairs on me that I didn't request, don't need and then tell me they will charge me if I don't do anything. This is classic bait and switch. If this is their policy, they should disclose it initially. I was aware of the $28 triage fee, but was not informed of the "all or nothing" repair policy. My phone works fine, why won't they just do what I asked them to do?

In addition, the individual I spoke with at first thought this was a mistake as the issue they identified for my phone was identical to the next phone in cue for repairs. So, they have 2 phones with the exact same diagnosis and exact same repair needs that just so happen to be #1 and #2 in cue. Hard to believe! This makes me wonder if they are doing this to other consumers as well. I went ahead and paid the $28 as that was the only way they would send me my phone back.

I purchased my Google HTC Nexus One sometime in February loved the phone, had no problems with was completely satisfied with the phone up until my power/sleep button malfunctioned. I was unable to neither wake the phone one nor turn it on or off. I call HTC, they tell me I have two choices, I can swap phones or I have send mines in to them, and they'll tell me what's wrong with it and send one back.

I opted for the swap, they sent me one within a week, I sent mines in a day after and three days later I get an email describing the diagnosis of my phone. They then tell me that the phone had out of warranty damages and that the USB port wasn't working when they received the device. I told them how is that, if I was using the phone up until the I received the new one and I was using the phone for a whole week before sending it in.

After much research, which included trial/error and viewing Youtube comparison videos, I purchased HTC Desire A8181 Unlocked Quad Band GPS Wi-Fi HSDPA cellular phone bravo for $574.99 from Integron Technologies.The purchase was made on May 30, 2010. I needed the phone for its Wi-Fi and PDA functionality and not for cell phone usage. This Desire was the only product that has met all my needs. I received my phone July 7, 2010 and had some initial problems with

I contacted the selling company who did not respond quickly; so I contacted HTC and Google checkout for assistance. I contacted HTC to insure the phone did not fall off the back of a truck and to insure it was under warranty. At that point, I produced the IMEI number and was assured the phone was legal and the product had a year warranty.

Google put in a claim for me and the seller finally responded, but I had resolved my own issue. About a month ago I started having charging issues and even thought that my car charger was defective. So I had it replaced.

I noticed that my charge port connection seemed to be loose. My phone is vital to my everyday organization and I did want to go through the long process of sending it somewhere and not having it for a month. As the problem worsened, I decided to contact HTC. I emailed them on 9/28/2010. This is the response that I received on Tuesday, September 28, 2010 at 7:02 PM.

I purchased "Tmobile myTouch" cell phone at T-mobile store in Sunset Park, Brooklyn on April 20 2010. Right away, I started having problems with some of the features of the phone such as camera and mp3 did not work as well as a number of other applications. I looked up that problem online and it turns out that all of those phones came with defective memory card which did not allow many of the applications to work properly.

I contacted Tmobile and they were surprisingly aware of the fact that they are selling defective phones, but could not help me with anything and directed me to HTC, the company that manufactures those phones. HTC sent me a replacement card which did not work either. I sent it back to them and was told that this is possibly a software issue and they are trying to resolve it, or it might still be a defective card and they already ordered the cards from a different manufacturer and as soon as they get those, they will send me one.

All of that happened back in May 2010. I called HTC several times during the summer, but the answer was always the same. We did not receive those cards yet and the software issue has not been resolved yet. I asked them to give my money back for that phone since I cannot use all of its advertised features due to defective memory card or software, but they sent me to Tmobile since I purchased it from them. Tmobile, of course, refused the refund and referred me to HTC for warranty exchange but I refused to exchange it for the same phone since it will still not be working properly. In the mean time, Tmobile keeps on selling defective phones.

In early June, I purchased an HTC Nexus One phone by Google via Google.com/phone. The phone arrived a week or so later, and I was very pleased with the transaction along with the overall operation of my new phone.

The trouble started when Google released an update for this phone, Froyo 2.2. After installing the update and rebooting the device, my phone would no longer boot up past the original rainbow screen. Since it wouldn't fully boot, the phone was rendered inoperable as no calls could be made or emails received.

As I had only had this phone for 2 or so months, I called HTC to inquire about the warranty program. I was told that, unfortunately, this update was crashing a lot of phones and they are very familiar with the issue. I was offered a swap program with an approximately $500 deposit, or to send the phone in to the repair center. I chose the later as I had already spent over $500 on this device originally. Further, the gentleman told me that I would be shocked at the repair process as I would have my phone back in hand 5 business days after it was mailed, possibly sooner. I was shocked to say the least, but not due to the wonderful service I was promised.

On 7-16-10, Brian, the original gentleman I spoke to who informed me of the commonality of this issue and promised a 5 business day turn around. Told me I would receive a pre-paid FedEx overnight label within 2 hours of the call. This was never emailed.

On 7-19-10, I called the following Monday to inquire about the missing FedEx label. Greg explained that the request for label was never added and did so then. Overnight FedEx label arrived within hours. Device was packaged and shipped that day.

On 7-21-10, after trying to convince me that overnight shipments take 2 days to arrive, Danny told me that the phone was received that day. Further, he told me that I should receive an email within a day or two with information about my repair and notification that the device was shipped back to me.

On 7-27-10, I called to get an update, as a couple days was now 6 days from receipt. Chris told me they were waiting on the repair center's answers to show up in the system.

On 7-28-10, I called to get an update, still nothing showing in the system. It was escalated so a manager can check in with service center. I was told that I would receive an email or phone call within 72 hours, this never happened.

On 7-30-10, I called to get an update, still no answers, as 72 hours have not passed.

On 8-02-10, I received the exact same email as I had originally received with instructions on how to ship in your phone for warranty repair. Looked promising as I thought there was life left in the beast.

On 8-03-10, I called to get an update on my phone and was granted with the traditional I-don't-know treatment. Megan told me that my original ticket was closed for some reason, so someone opened a new ticket. She told me to be patient. I requested my order be switched to the swap program as they already had my phone. Megan told me this was absolutely not allowed and to call back at a later date to check the status of my phone. At this point, I decided to call daily until they can figure out what's going on with my phone.

On 8-04-10, it was escalated to manager. I called to check status as well as request that my order be switched to a swap program. Joe told me this would be no trouble at all and to expect my new phone on the following Monday or at the absolute latest, Tuesday.

On 8-05-10 it was again escalated to manager. The operator told me that they were waiting on the higher ups to approve the swap request put in by Joe the day before, this was news to me as I was never told this decision needed approval. She informed me that this process would take 72 hours, excluding weekends and holidays.

On 8-06-10, Still no answer on the swap program, however, my device was now mysteriously in the diagnostic phase. Please note that this is the phase the phone is entered into upon receipt, not 21 days later.

On 8-09-10, after receiving via email an absolutely ridiculous quote of $196.00 to fix my phone under warranty, I decided to call to get the correct information needed to file a claim. I have been so patient up to this point only to be redirected and jerked around on countless occasions. Damica refused to give me any information, so I asked to speak to the manager and was transferred to Nicole.

I'm on my second Incredible phone by HTC and wondering if other consumers are having the same problem with this smartphone. It doesn't seem to hold a charge well at all. After just a few short calls and possibly a hop over to check my email, I'm down a cell or two and need to power-up. Otherwise, I won't have enough battery power to last me if I am away from a battery powering device. I never had a problem with all the Motorola devices I've had in the past and am considering going to the new Motorola Droid X to see if it was just the smartphone itself or the manufacturer. Any insight into this dilemma would be appreciated.

I ordered the Nexus One Google phone and didn't like it. I called HTC (Google) to send it back and they said I have 14 days to return it. They were going to print a FedEx label for me to send it back and said it would be a 45 dollar restocking fee. It has been 12 days and eight phone calls since I requested the shipping label from HTC (Google). I have until this date still not received the shipping label. I have called HTC every day for the past week asking for the FedEx shipping label and they keep telling me it's on the way. I need to send the phone back so they will refund my money for the phone. If the phone is not returned, I will be charged $500 for it.