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Consumer Affairs


Is this your Business?

Flycell


Consumer Complaints & Reviews

Last night, I got a text (FLIX) message from a person I typically correspond with stating I had a FLIX message with instructions to go to a website to get a PIX-FLIX. Since the message came in to my phone from someone I do text often, I thought it was legit. It turns out to be not something my friend sent at all. I am angry that this happened. I told Flycell to cancel it and never to contact me again. I am worried that I will be billed for something I do not want, and from the other posts here, it seems it is a common problem. What else can I do to stop this or to be sure I will not have any extra charges billed to me? How do I block my number from these unsolicited texts?

Flycell has been charging me $9.99 a month for a service I did not order. I called AT&T and was refunded only $19.99. I would like to join a class action lawsuit to stop these scammers and recover money. AT&T offered to sell me a $4.99/month Smart Limits service. After reading this site and hearing the AT&T employee tells me he gets these calls all the time, I wonder why AT&T lets this practice continue. Are they getting money as well?

I was tricked into having Flycell added to my phone by a scam initiated by Verizon. It took me two days to get it off, finally by going to a Verizon store. Now they are billing me $9.99 for the privilege. I hate Verizon anyway, but I live in a small town in the middle of nowhere. It's either them or AT&T. Nice choice, eh?

$29.97 per month Premium Services on my Verizon Bill for 12 months. It started when I went to Droid Phone service. Verizon stopped the charges and blocked the premium services on me and my wife's wireless phones. I feel Verizon is part of the problem since they are the billing arm of this fraud. The way they display the bill makes you think you overused your service and incurred extra charges. No details on bill for what the charges were.

Myringtoneworld.com is a scam. They send out text message to my new smartphone and without price confirmation and notification, charged me $19.98 for service that I didn't even utilize. I had to find this out by looking at my Verizon bill after a month later. Verizon Wireless is avoiding their responsibility of blocking these types of frauds and charging customers on their own invoice. Definitely, somethings got to be done about this whole scam. Otherwise, other consumers are basically "sitting ducks"! Someone please look into this! Thanks. God bless.

Flycell, Inc. has fraudulently caused a monthly charge to appear on my AT&T phone bill without my approval or consent in the aggregate amount of approximately $2,000.

I have received six hundred eighty dollars ($680.00) of charges to my AT&T account from March 18, 2009 to January 19, 2012. Flycell has been billing me nineteen dollars and ninety nine cents ($19.99) a month for a service I have never used. Due to my own negligence, I have paid this assuming it was AT&T billing me for chronically going well over my data plan.

When I contacted AT&T, they informed me about this business. I looked on the Flycell website (www.flycell.com/), they do not offer any plan for nineteen dollars and ninety nine cents ($19.99). I contacted Flycell via telephone (1-800-580-0017) and spoke with an operator. This individual confirmed that there was no activity on the account besides them billing me. I have never received a text message or call from this company confirming or offering any information about canceling this service. I would also like to be included in a class action lawsuit.

Unsolicited ring tone charges sent to my AT&T bill. I called and stated that Consumer Protection Act allows cancellation/return of funds immediately. I have not received credit on the charges yet. I would be interested in being included in a Class Action law suit if available.

I had been receiving a $9.99 charge since September 2011 for Flycell: Multi media - 52222 SuitePack, which I had never signed up for. On January 18, 2012, I spoke with Mark at FlyCell and he told me on 09/04/2011 at 4:24pm, I had played Angry Birds on my cell phone and agreed to the FlyCell service. First, I have never played Angry Birds or even seen what the game looks like. Second, I have contacted Sprint about this several times and they told me that they cannot see what I have downloaded or agreed to, which is fine but if they are charging me for a third party. I would assume it is their best interest to find out what they are charging their customers.

I was billed $9.99 on a prepaid Verizon phone for a service from Flycell which I never requested and immediately refused by responding to the text message. After receiving the automated apology, I was unable to recover my money because the system did not understand my request. I've been on unemployment for a couple of months and any money lost hurts!

I noticed a monthly charge on my Sprint cell phone bill for $9.99, detailed as Flycell: Multi media - 52222 SuitePack. The charges appeared on prior monthly statements as well. I did a little research and found out about the scam. Take some advice and save yourself some time when you call your cell phone provider by refusing to speak to anyone other than a supervisor. At the beginning of the conversation with the supervisor, get his or her first name and employee number. Write it down and let them know you are writing it down by asking them to confirm your spelling. Let them know from the get-go that you know all about this scam and you want all the charges be removed from your bill.

Do not take any excuses and if any are offered, let them know you are going straight to the top with their name as the employee who refused to remove the charges. This is a scam that both Flycell and your cell phone provider profit by. Don't let them get away with it! Sprint's supervisor removed the charges without any argument once he realized nothing would stop me from taking it all the way up the chain of command, with his and everyone else's name, straight to the top.

Flycell has apparently been charging our Verizon account $9.99 since March of 2011 without approval. When we unbundled our Verizon bill with Qwest is when we noticed it. We contacted FlyCell, but they will not return the unauthorized charges. They only offered 1 month of free subscription. This was most certainly unauthorized. We did not subscribe to anything, nor did we use the subscription they said we had. Cell phone companies should automatically block this scam.

This company randomly solicited their ring tone services to me, which I declined. I then responded STOP as instructed to deny services and charges, but they have been charging me anyway. This company scams money from people and provides no contact information to cancel and/or question these fraudulent charges. Something needs to be done. I have been receiving $10 a month in fraudulent charges on my cell phone bill.

I got an email saying a friend of mine had sent me a picture. I clicked on it and was asked to put my number in so that the picture can be forwarded to me, and instead, I started getting stupid text messages from Flycell. I am angry about the Flycell bill of $10. I was tricked into providing my number online for that and I cancelled it twice. I am surprised they still billed me.

I am not sure how I became a text messaging victim to 69999. I found out it was a company called FlyCell. I followed through with a text message commanding "STOP" and received a confirmation that the service would be cancelled. Nope! They lied. I just received another $10 charge on my account. I am filing a complaint through the Wireless Service identifying FlyCell as a company with a bad strategy. I am being changed for something that I never approved.

Do not get scammed by Flycell. Do not give them any of your information. It is a waste of your $ and time! Waste of money! Do not have anything to do with them!

FlyCell downloaded a $19.99 program with associated $19.99 charge on 11/17 without authorization. This is unauthorized charges to my AT&T bill.

Since the last 3 months, I am seeing a suspicious charge on my bill for ring tone downloads from Flycell amounting to US$ 19.99 per month. I have never subscribed to any such service and these scammers are continuously charging my wireless phone account with AT&T. I called up the AT&T customer care and they refunded me the charge immediately and put a blocker on such charges, but it didn't stop Flycell to keep charging me further. Flycell is definitely a scam, but it seems AT&T is also well aware of this and they are working with them to siphon out extra money from their customers. This is a fraud and Flycell and AT&T should be brought to justice. I am getting harassed now every time I call AT&T customer care and they show that they are giving me a refund as a favor. It's not a favor. It's a scam and AT&T is a part of it.

My sister, who is not very tech savvy, received a video on her phone and it somehow took her to Flycell. Without her knowing, they signed her up for a $9.99 charge per month. She opted out right away but they still charged us. To me, I think this is a scam. Taking advantage of people who do not understand.

Being charged on cell phone $9.99 a month. Never signed up for this and need it cancelled asap.

My husband attempted to download a free ringtone from the computer. We didn't pay attention to the website, but it turns out it was Flycell.com. He received a text telling him to enter a pin for the ringtone. He did. He never received the ringtone, but a month later we received a $9.99 charge on our cell phone bill (Verizon). I've contacted Flycell 3 times in as many days. Each time I get the same robotic response. "I'm sorry, you activated the subscription, your account does not qualify for a refund."

I asked for the manager's name, Alan *****. He supposedly works 9-5 EST, but every time I call to speak with him, he is conveniently unavailable. The company offered to activate my account again, without charging me for a month, but I have to remember to cancel the activation or I'll be charged again. I decided that with a company like that, I'm not willing to trust that they won't charge me again. No resolution has been reached with this company. However, Verizon was awesome, and they removed the charge from my bill. Unfortunately, Flycell will still receive their money from Verizon.

I was charged through my telephone account with Comporium for false purchase of cell phone ring tones. When I spoke to Mr. Ramon **, he said I would be reimbursed. I have not received my reimbursement, and I had to take time to go to Comporium and pay in full all the charges. I would like to get my money back, and make sure that I would not be charged from this people again.

I was gullible enough to go to what was purportedly a job seeking search: Findjobsnow.com or Getworknow.com. I should have known better. Just like previous posts state: You go to website and through a series of prompts, after you have entered your phone number and after you enter your assigned 4-digit pin, then you get the terms and conditions.

I hadn't even agreed to T&Cs yet, but clicked on them to read only to find out I had already signed up for Flycell texts giving me "hot job tips" and had already been billed the $9.99 which would have appeared on my next AT&T phone bill. In 5 minutes, I had 3 Flycell texts with the 5 digit codes. I called AT&T. AT&T CSR said that just deleting these texts doesn't work; you have to reply with Stop option. Well, I went through the Options menu on my phone keypad, there was no Stop option found.

I immediately went to Flycell.com, found their phone number, called and actually did get a live person, "Mark" (of course, Flycell CSRs are India-based). I tersely told him to immediately remove charges and put a stop to the service that I did not want. He tried to tell me that I gave my permission to have services, a bit of arguing ensued. I made it abundantly clear I would not pay the charges on my phone bill. He agreed to give me reimbursement, with confirmation number and closed my so-called account. Side note: My call got disconnected as I was almost completed with this info (Thanks, AT&T). So I had to dial back and finish with "Karen" from India.

We'll see if I get reimbursement. They did take address info. Normally they don't even need your address; they just piggyback ride their fee onto whatever phone service provider you have. I was told the reimbursement check takes 8-10 weeks. That's my status now.

I went to the internet to download a free ringtone to my Verizon phone. The site said free ringtones. I clicked on it and it took me to a site that requested my carrier name and cell phone number. They sent a text message with a "pin" that I had to enter. I did that and, guess what, I had just subscribed to a $9.99/month charge to my phone (through Verizon). I realized that it was not going to be a free ringtone and called Flycell within 10 minutes of subscribing and was told that I had already been billed. Of course I canceled, but I am out $9.99. Beware of these mis-directions on the free ringtone sites.

I was trying to watch a video a friend placed on my Facebook wall and then when I follow the direction to watch it, I noticed then that it was a trap. But it was too late; they had already caused me to not be able to do anything else but this on my computer. And they keep texting even after I replied for them to stop multiple times. My phone is my phone for work and this will cause me to lose work if they don't stop texting me.

I had checked out this website for a ringtone, but never ordered or downloaded anything. Now all of a sudden, there is a $19.99 charge on my phone bill that should not be there. I just think the company should be held responsible for their actions. This puts a real strain on people that don't make a lot of money and have bills to pay as myself.

Verizon wireless allowed 2 charges of $9.99 to be placed on my cell bill for "premium test services" that I never subscribed to. This is no more than a scam. The FCC should look at this. There is no recourse.

I put money on my cell phone account and when it was applied to my account, it wasn't all there. I checked into where my money had gone and it was used from fly cell. I have never ordered anything from this company! I have never even heard of this company! My cell phone provider had to look it up for me so that I could contact them and have the money put back on my phone where it belonged. How do companies do business like this? Isn't it against the law or something to simply sign you up for some service without your knowledge? My cell phone was about to be turned off.

My mobile phone bill is usually around 15 euros, so when my latest bill came in for 53 euros, I examined it and found 93 "extra charges" from something called Flycell. I was baffled, as I had never heard of it, and I never subscribe to text services and I never give out my number to obvious idiotic invitations to get ringtones, etc. I don't understand how they got hold of my number and how they managed to bill me for spam which I never authorized and obviously did not want. There must be something in the law that says that a person must give consent before buying or subscribing to something. I don't see how it can be legal to get people to buy stuff without their explicit, informed consent. I'm not a lawyer, but I always thought that buying and selling things involved a contract of some sort; verbal or written.

Then I googled Flycell and found hundreds of people have been ripped off by this company. Many people say that they have tried to unsubscribe from the Flycell website, with no luck. I looked at the website but understandably, I was reluctant to give these robbers my details again, as I would not trust them with anything. I've contacted my Spanish phone provider, MoviStar, and they say that they are looking into it. What strikes me is that some of the complaints against these robbers go back to 2006 - how come nothing has been done to stop them?

This is fraud at worst, and malpractice at best. I got a big mobile bill, plus rage at being conned by these wretched people. I would happily stand up in court and give evidence against Flycell. I would also be more than willing to join in a class action or any legal action against Flycell. They are leaching money from Europeans as well as Americans, and I expect, from anyone around the world who uses the net.

They said that ringtones were free, so I tried to register my cell phone number without confirmation from me that they have charged me $19.99 right out of my GoPhone account. They also hacked into my friend's Facebook account to post their fake promo. This is outrageous.

I was given 25 credits to use on my cell phone to get ringtones and wallpaper. I don't want to get charged any outrageous phone bill charges.

These people have drained all the money of my phone by sending texts which I have not requested. I will now have to buy a new sim card just to get rid of this thieving company.

Some type of internet service connected with cell phones has been texting my cell phone for the last 6 months. Because I thought it was some kind of texting spam I have been erasing the messages without reading them. Apparently I've been charged $9.99 a month for the last 6 months. These charges were unauthorized and according to Mark all it takes is for someone to plug a cell phone number on the site. Something a child of reading age can do especially if they have access to a person's cell phone. I clearly had no knowledge of any purchases made because I have not used any of the services that I apparently paid for.

Flycell is a rip-off! I was charged/scammed $6.99 for a stupid daily joke. I was also charged an unknown amount of money for downloads that my phone won't even allow. I have tried numerous times to stop/opt out of this to avoid any further problems/rip-offs, only to be told that that it doesn't know what I mean. I hope Flycell gets a kick of karma for scamming people's hard-earned money from them! Money was taken from my Boost mobile prepaid account for services that i did not receive.

As everyone has stated, I was unknowingly entered into their subscription service by giving them my cell number. They work by billing your cell provider and it appears on your bill as "Other Charges." Very sneaky way of going behind your back to steal your money. On the Flycell website, I unsubscribed from all services yet was charged again! I had to call AT&T and yell at them to get refunded this new charge and place a purchasing restriction on my account so this couldn't happen again. Ridiculous! On a side note, AT&T said they're not affiliated with this business, yet they allow their logo to be displayed on Flycell's website, accept charges from them on behalf of their customers, and don't bother to reconcile their accounts with the Flycell user data (having canceled with Flycell, I'd still get charged on AT&T's behalf).

Trickery at its finest! I was charged $9.99 on my Verizon bill. I never authorized the charge to my knowledge. I called their 1-800 # that was given to me by a Verizon rep. No success, no refund. He did not speak much English and kept repeating that he could reconnect my acct.

Flycell is a rip off. They steal your money by use of your cell phone when you haven't agreed to anything. This should be against the law. Liars and cheat customer service rep who can't speak English, just bad business. I enter my # for a job contract from an employer, not a list of jobs that I can pull up on the website for myself! I was charged without accepting the terms.

I've never been to this website and they sent me text message saying that I owe them $6.99. My phone service was turned off as result. I am very angry that this could happen! I lose money, I don't know, anywhere from $40-260.

Flycell started sending me texts on my cell saying I need to complete my purchase or text stop. I texted stop, and got a return text saying they didn't understand the message. This happened several times, so I called the company and was told I owed them money. I told the man I never bought anything from them. But he insisted that I owe them money. How can a company just charge you for nothing and get away with it?

For the past few months, I've noticed my cell phone bill a little more than the usual. I looked into it last month and found that Flycell was charging $9.99 and $7.99 to my daughter's line. Her phone is blocked for the internet, but she thinks it might have been some "test" on Facebook or Myspace where they asked to put her number in.

I called Verizon, and they told me that I had to cancel it with Flycell. I sent them an email today and have yet to hear back from them. I plan on calling them here shortly. This stuff should really be totally illegal, since they target minors or trick you into subscribing to a service without knowing what you are doing or being authorized to do it. Verizon was very nice to help me with this, but they explained that they were not the ones generating the charge. The Verizon rep put a "premium messaging" block on my daughter's phone to prevent this from happening again.

Unauthorized charge of $19.99 on my AT&T wireless phone bill. From what I have read, this scam has been going on at least since 2005 (I think an Italian company originating in 2004). The AT&T service associate was able to credit my account.

I was charged $9.99 per month since April 2010 for a charge never authorized by me. Flycell told me it was in response to an IQ test which was texted to my wife's cell phone. I canceled and asked for a refund and they told me it's policy that they don't give refunds.

They charged me a $19.99 fee for downloads on my cell phone that I never authorized! I never download anything on my phone. I unblocked the internet last month so I could email pictures and that's when I got their charge of $19.99.

Flycell.com is a scam. A text was sent to my cell phone saying it was from my daughter to go online and look up flycell.com, put in a code and download. Thinking it was important information,I put in the code and was automatically billed $9.99 to my cell account. I turned right around and called the 1-800 number and insisted that they reverse the charges. At first, they resisted then Flycell staff took the charge off. I then called my provider and asked them to block all premium text messaging on my phone. Please be aware that this Flycell is a bogus scam and what they did was illegal. They used my daughter's name to scam me. It had to have come from my Facebook account.

I noticed that I was charged $9.99 a month on my AT&T bill for something I never subscribed up for. I called the 1 800 number on their site and immediately pressed 0 I told the person that I want all text to seine and desist immediately and the hung up on me and sent me another text right away. Damages are for 3 months of billing of $9.99 possibly another charge for the text I received after telling them to stop and the aggravation of having to deal with this.

I tried to do a job search through searchworklistings and after entering my cell number I tarted getting messages which I later found out was related to flycell. I never subscribed or downloaded anything from that site (never heard of it before).

This is an impossible establishment to deal with. I've been unable to obtain them online with the e address of flycell or support. I requested that they not text me any more. Their response was that they didn't understand my response.

My 15-year-old daughter took an IQ test on Facebook and entered her cell phone number so that she could receive the results. She was apparently 'subscribed' to some monthly services. She has since cancelled the 'service'. We now get $9.99 charged to Verizon phone bill, charges that were unauthorized by an adult.

Noticed a charge from Fly Cell on my last 6 months of AT&T cell phone bill. Didn't authorize or order any such service. AT&T can only credit me for three months charges.

I have done nothing about this yet any suggestions? Sounds dumb that I've done nothing, but where is the best place to start fighting. I never downloaded anything from them. $19.99 for fly cell $9.99 auction alerts.

Although I have the basic rate with unlimited minimum and text at $119.00 per month plus tax, I receive bills totaling $200.00 and up. Flycell and two other companies are charging me for services I did not sign up for nor do I want. Verizon claims they have nothing to do with the charges, but I find it hard to believe they allow these companies to use their billing without benefit. At this point, someone owes me hundreds. I will dump Verizon as soon as my contract is up. Alltel was great. It's a shame they went with Verizon.

My son sent his phone number to a free ringtone site last November and never received a word about the ringtones. He says he just figured they did not get his number so he tried again with mobile downloads, again not hearing any word back. We have been charged since last November $19.99 from Flycell and $9.99 from Mobile downloads for nothing, and only just recently received a charge. We are using AT&T as our cell service. I have just spoken with my son (he is 15 on April 19) about when something says for free that nothing is for free. He has been ripped off. Who are these people/groups and what can I do to get my $180.00 back and stop them in their tracks? I googled their name and since there are reports back into 2006, why have they not been stopped?

I did a pop-up IQ test and was asked for my phone number to receive the PIN for my results. I hesitated but there was no small print, so I entered my number. Ever since then I receive idiotic laughing texts. Tried to text to stop it with a please cancel text. Didn't work. I just texted "stop" and received a cancellation confirmation. I never authorized anything. I have not seen the phone bill yet.

After I played a "game" online, an I.Q. test, FlyCell called me to give me the results of the test. Then I started receiving silly jokes on my cell phone daily. I just received an increase in my cell phone bill, and upon inquiry, I learned that FlyCell had charged my Verizon account $9.99. The bill is paid automatically, and Verizon says it's too late to stop the charge. I have unsubscribed on FlyCell's website. So far, I haven't received any more messages from FlyCell. A charge of $9.99 was added to my Verizon phone bill, even though I did not order this service. This is a scam.

I received charges on my cell phone bill from Flycell; although I did not sign up for their service of receiving premium texts and they could not tell me how or where I did sign up. I asked them to unsubscribe me and to refund the charges, in which I did not receive any benefit or service. They refused to refund any charges. This company was not authorized by me to charge my bill. The economic damage was a monthly charge of $9.99 to my cell phone bill.

My phone is the primary number but approximately seven months ago, a $19.99 charge for Flycell appeared on my statement for my 41 year old son's phone. I deducted the charge from my payment because he did not order this service (if it is a service!). So after three months of deductions, my service was cut off without any warning. I made an effort to go to Waycross (35 miles from where I live).

But was told they couldn't do anything without my son's phone and he lives 20 miles the other direction. Now, they've sent a fax to my son and honestly, only a computer programmer could understand what it was saying. We paid the first $100 to reinstate the service with the understanding that it would be reimbursed upon the response to the fax, that we could not translate or understand.

Now, I've got another $120 on this bill so that haven't applied the $100 that was paid last month. After reading the other comments, it appears my only action is to cancel my son's phone (breach of contract) to stop this uncalled charge which there is no service on his phone. Not long ago, they kept charging my son's phone with a stupid charge of $2.99 for roadside service and again, it is always the consumer that is at fault. Why would we need roadside service on one phone and not both phones? (Not to mention, we have the service on our auto insurance!) Is there any hope or advice as to how I can recoupe my loss without cancelling the phone service? (I am a manager for a restaurant and my phone is mandatory. In fact, I don't even have a home phone, just the line for internet.) Please help us.

My grandchild took an IQ test on the internet. My cell received a text that offered a service. It said if you don't want service, text "stop." I did text stop immediately. My bill shows a $9.95 charge for the service. I called 800-580-0017 and spoke to customer service, and that was a joke. They said that the money is not refundable. They said I should not have responded to the text.

I think this is a scam. I will write in a complaint, as my telephone complaint was ignored. I will also contact the BBB as well. This is not the only company out there doing this, but that does not make it right.

I am a veteran on unemployment. I need my phone to obtain work. I wanted my $9.95 refunded as the service was not used. They said that could not be done. I offered my physical address so that they could send me a check. This idea was refused as well. All of us should complain until action is taken to shut down their business.

Like many others fail in the hole, with the commercial about, "Do you want to know how your baby looks like? Send a picture of you and your mate?". I did I have a prepaid phone and my money is going like crazy without using to call anybody, but yes I have been receiving text messages to download ring tones. No matter what time, noon, night, day, or evening, my phone alert rings and they charge per every text they send out. I am kind of tired about it.

I must leave that prepaid and have another one. I just learned my lesson. I tried to cancel, to unsubscribe and there is no answer. Worse, I do not remember what e-mail I used. I am charged 3 times a month, 60 Euros a week. I have a family in the USA and I live in Spain. I need my phone and I can not spend more than what I have. Thanks.

For around a year or longer, tried Flycell for my new g1 did use it for a week and cancel it. Called them many times spoke to reps. Tried to stop it by cell tex and still they are billing me 9.99 for months. I have mobile company try to stop them from taken the charge but have had no luck. Can you please help.

On March 27th, I came across an ad from flycell.com and it offered a free trial (5 uses) and after that, you may continue with unlimited uses with a subscription for $19.99. I thought it was interesting since the product was about some morphing baby maker. I entered my number and it responded with a pin code. I gave it a try, about 2 uses; I cancelled the trial. I later learned that I was billed for it.

I called the 800 number they provided on my statement and a Middle Eastern guy picked up. The more I spoke and tried to explain my situation, the more upset I became. All he could offer was for me to call back and that he can not refund any money back although he acknowledged that the subscription was cancelled on the same day. I asked to speak with his supervisor and he said there was no one on duty and that I would need to call back on Monday.

Mind you- businesses should always have someone in charge! I think this company is a ripoff and should be stopped. Their offers are not true and when you call to get it settled, they read a script to you, which by the way isn't helpful. Bottom line is there's a no refund policy regardless of any errors, dissatisfaction, or trials! Whoever is running this business should lose their license and serve time for fraud.

They took $7 of my 10 year old's money and on the thing, it said free ring tones and he clicked it and it wanted his phone number and he gave it to it. And it took money and we called to see what that was about. He said that they could cancel it but no money would go to his phone and we wanted to talk to the manager and they said no and hung up on us. We then called them again and they said they cancelled it and he couldn't get nothing and then he hung up.

These companies added their services to my 12 year old son's cell phone without his or my knowledge. My February cell phone bill had a charged of $9.99 for each phantom service. These were all added within minutes of each other on a Saturday morning starting at 8:28 am.

This cost me $30 and emotional stress between my son and I. Thank goodness I caught it before it continued for months. These companies should be put out of business and put in jail for fraud!

Flycell signed up my 13 yr. old son's cell phone for a $19.99/month service for ringtones, etc. My son was taking an "IQ test" and he was solicited for his service. He gave him his cell number because he thought it was something to do with the IQ test, unknowingly signing up for this service. It's in the small print, I mean the really small print. I know he didn't sign up for it on his own because when I called the company they said he has never used the service! That's because he didn't know that he was signing up for it! He is underage, and not authorized to sign contracts. When I reminded them of that, they didn't care one bit. Instead, they told me they "never" solicited children (a lie, they targeted mine!) and I was out of luck. We got no refunds. Why can't someone do something about this bogus company? I've since disabled his phone so he can no longer unknowingly order a service.

I've been charged $20 plus tax since last March from Flycell. I've never heard of this service nor did I ever ask for this service. I just noticed this on my AT&T bill and they can only credit me back two months. I've lost over $330 because of Flycell and I've never heard of them until now.

FlyCell is preying on your children! They should be put out of business and tossed in jail. FlyCell charged me $10 via Verizon Wireless related to a "premium Text Messaging" on my son's cell phone. This is a total scam and they refuse to back out the charges. They told me that I'm responsible for my child's phone, and that if he misrepresented his age, I am contractually obligated to pay. I asked what if it were not $10, but $100, $1000 or $1M. Anything goes. He doesn't even know what he did. They say he took an IQ test online. He's 12.

I discovered a $19.99 charge on my cell phone bill from Flycell which I had no idea who they are or what the charges were for. I contacted AT&T and they explained about ringtones. I have never purchased a ringtone nor do I have plans to. Somehow this company managed to bill me via my cell phone provider for a service I did not agree to nor have I ever responded to their text messages regarding their service. They are not the only one, I also have a $9.99 charge from Ringnrock_ringtones that I also, did not approve.

I am waiting for AT&T to credit back $60 worth of fraudulent billing. AT&T says they can not credit back without requesting a refund from the ringtone providers. I do not understand this, as I am certain that my cell phone company has not paid these charges on my behalf. I asked a customer rep if this was some sort of scam or a way to take advantage of their customers, he said that I could say that but he could not. Certainly there is a name for this type of billing and complaints can be made to the FCC. I am checking into this option.

I discovered that "premium messaging" charges had been billed to my daughter's cell phone number. I investigated to discover it was an offer on Facebook inviting people to take a quiz. Apparently, entering the cell # gave permission to charge the provider. I called to dispute the charge of $9.99 and was told that it was not reversible nor refundable under any circumstances. Upon further questioning, I discovered that the so-called subscription was entered at 2:11 p.m. and cancelled at 2:12 p.m. For one minute of absolutely nothing being provided, this company is charging $9.99. "Andy" claimed to be a supervisor and was completely unwilling to make any concession on this business practice.

I too had a 9.99 charge on my T-mobile bill from this company when I had never heard of them or signed up for anything! I can't understand how this company is allowed to do this. This is theft! T-mobile said they wouldn't be surprised if there wasn't a class action lawsuit lurking. I want to know why the cell phone companies aren't protecting their customers from these low-life's. I blocked all 3rd party downloads on all my lines with T-mobile and I suggest everyone do the same. I have to pay for the charges and wait for T-mobile to credit my account.

I was charged $19.99 for a service I did not receive. When I tried to call the number from my home phone to complain, it would not accept my call unless I call from my cell. I was on an automatic payment wthl the Sprint, and I was charged an overdraft fee plus the $19.99.

I tried to unsubscribe from Flycell through automated means. Each time, I received a message that the system was down and did not receive my message. I currently have prepaid phone and cannot afford to have Flycell services. I wish to settle my account and discontinue the service.

I was at AT&T asking why my bill was so high, and they noticed a Flycell charge. I have never heard of Flycell, much less gave them permission to start charging me $9.99 a month. This has been going on for 6 months! I called AT&T, and they said these people will send you a text message, and if you open it, they will start charging you. AT&T removed the last month's charge, but I am stuck with the remaining $50. This can't be legal!

I said $9.99 for 25 credits and I only got 5 songs. It says 100 pages but only went through 4 pages and could not get any games. It downloaded the game, but could not play. It cost me $9.99 and I can't get my downloads.

I'm another that has been scammed by Flycell. I started getting stupid jokes on my cell. I never signed up for a $9.99 stupid joke service. Why can no one prosecute this company?

They took $19.99 from my prepaid phone.

I got charged for 19.99 on January 13, 2010 by Flycell, which appeared on my AT&T bill. I never came across this company or any of their downloads and I don't know how they got me.

A monthly subscription to Flycell showed up on the February billing on AT&T Mobility for $19.99. I contacted AT&T Mobility and spoke with the lady and she said it was for downloading wallpaper, songs, ringtones, etc. We do not do that sort of thing and I had no idea who it was or from where they came. She said it has been on our bill for the last three months, but she was going to remove the charges and stop the subscription to Flycell. Also, there was a subscription to Auction Alerts, Content Provider SendMe. I again have no idea who this was or where this came from, but it apparently began at the same time as Flycell. Again, the AT&T lady removed those charges and stopped the subscription of $9.99 per month.

This is an absolute abomination. This is taking advantage of the public without their consent. This is criminal and these people need to be prosecuted to the full extent of the law. This kind of crime needs to be stopped, and stopped now. After reading all the complaints, I feel I was one of the lucky ones to have my billing corrected by AT&T Mobility.

I got charged $9.99 for nothing. I did not look or even get on there Web page. But what I do know is when I called them, Ryan ** said that his decision is final and that he would not refund the money and hung up on me! Not a very good service at all. I would not recommend them to anyone unless of course you want to be added to the scam! That's all they do to earn their paycheck is scam people. I will post this on my Facebook and MySpace letting people know that Flycell is a scam and to not accept any pin number off of them.

Somehow, flycell.com decided to sign me up for a subscription for I don't know what. They setup a monthly subscription fee of $19.99 on my AT&T phone bill.

Fortunately, AT&T told me how to stop the service, and promptly, they removed the charge from my bill when I told them I had no idea how the subscription came to be. Because I caught the bogus charge promptly and because of AT&T's excellent customer service, no harm was done.

I purchased a $9.99 sub for ringtones from Flycell on Jan 16, 2010. I was not able to download any ringtones. I called the company several times for the rep to say I need a home computer. The point of the matter is the company is a waste; it does not honor what they have to offer and I would never use this site ever again.

I just discovered I have been charged $19.99 since August by Flycell. I have no idea who they are, much less how they ended up charging me. Looking at the prior comments, they must have a pretty inconspicuous "hook" for so many to have been taken advantage of. I have sent an email to them. AT&T Mobility is refunding only 2 of the 6 months I've been billed, so I am taking this to our State Attorney General's office.

I got a charge on my cell phone bill without my consent. I called Flycell and was given many excuses as to why this charge is legal. They only require a phone number and a PIN. Anyone can sign up with my phone number. They are not verifying age or owner of the cell phone, by way of a credit card. This is not right! I have to pay for something I did not authorize.

My cell phone was charged without my consent. Now they keep giving me the runaround stating reasons why they won't give me my cash back. They are taking the cash from under the consumer's nose. It is not legal to do so. I intend on having this business shut down by the time I am done with it.

This cell phone scam happened to me the day of, or the day after, I purchased my iPhone at an AT&T store on 5/21/2009. Flyell charged my AT&T bill without my knowledge or authorization. After discovering the charges on my bill for the first time (on the last page of the bill at the very bottom, after contacting AT&T), I contacted Flycell to complain, and demand a refund of the money that they have collected from me monthly on my AT&T bill since last May (approx $160). They have stopped the charges now, and claim to be in the process of reviewing the subscription (which I never knowingly authorized). I myself, like many people, do not read the entire phone bill, but just pay electronically.

In an email response to my complaint last week, Flycell claimed that I contacted them for the service, and entered a pass code subscribing. I have a vague recollection of reading a text, but nothing else, and certainly no intention to subscribe to anything they offered. Whether by a scam that takes advantage of a novice's iPhone user skills, or through a texting scam on one's failure to respond to a text, the latter, as the AT&T operator suggested, may be the case. Either way, it's clear to me that Flycell is scamming or conning people who have no intention of subscribing to a service that would cost them $19.99/month. Predictably this company has now attempted to hide their intent, using their own electronic records to conceal the true nature of the scam, and place the onus on the iPhone user.

What may be more disturbing still, AT&T has been acquiescing by allowing these charges to continue if unchallenged, in this scam for at least 6 months, and when I asked to report this to the AT&T Fraud Division, the operator declined to do so. They said someone would review this case in about a month, to ensure that the Flycell subscription is not restarted (but this was not part of a consumer fraud investigation). So far, I have paid approximately $160 for a service I never ordered, or used.

I've been charged for three months' service and don't even know who this company is. I never downloaded anything. I really cannot afford this and need it stopped. I did not give a phone number because I'm afraid of you charging me again for something I never asked for. Please email me so I can get this resolved. My phone is going to get shut off because I can't afford to pay this extra money.

My 13-year old daughter was online and clicked on that IQ test thing. Unbeknownst to me, she gave her cell number as requested. I was sitting there with her when she received the first text. She did the opt out, but they kept texting her back. Now, I have $21.99 in charges (plus taxes) on my AT&T Wireless bill. Luckily, I have caught it early, however, the AT&T rep (very friendly) said it could take 2-3 billing cycles! How in the world can any "company" be allowed to exist like this? Why does the FCC not shut this down? $21.99 per month in charges (plus tax) for 2-3 months. I'm a single parent and can barely afford the bills as it is.

Monthly charge showed up out of nowhere on my cellphone bill for $19.99 from this company. Neither me or my wife ever authorized anything even remotely related to this charge. Two months of charges resulted. After disputing the bill with AT&T it was taken off of my account.

A monthly subscription for $19.99 showed up on my cell phone bill that I did not knowingly authorize. My provider refunded the charge and provided me with a passcode lock for any further charges

Their company appeared on my AT&T mobile phone bill with a charge of $19.99 and apparently are billing me monthly. I have never dealt with this company in my life and their collecting money conspicuously from my phone bill. FRAUD.

I took an IQ test on Facebook that stated "5 of your friends have already completed - see how your score compares with their scores". I had to put in my cell phone number to get the results, which I never got. What I did get was a message on my cell phone stating that I had signed up for Flycell and would be charged $19.99/mo. "If you would like to stop the subscription, reply by texting "STOP" to this email. I did that within about 30 seconds but when I looked at my cell phone bill this month, the $19.99 charge was on there. Really, $19.99 for 30 seconds...of nothing...REALLY??? What a bunch of scammers that company is!

This company scams people out of money and illegaly solicits people's cell phones. My husband does not text and barely knows the feature exists on his phone. I recognized that our bill had been too high for two months and saw a charge from Flycell on the ATT wireless bill.

When I called the customer service lady told me that this company solicits and preys cell customers randomly by sending texts msgs informing people that they will be enrolled in a subscription with their company if they don't dispute or stop it. My husband doesn't check any texts as he doesn't care about them, so this new $19.99 charge was automatically added to our bill for ringtones/games from this Flycell company.

This should be illegal! You can't tell people that you're going to put them on a subscription and charge them without their consent. I want this company stopped, and so does ATT. They are taking the brunt of complaints and this company is stealing money from people that don't closely check their bill for hidden charges.

Luckily my phone carrier refunded the charges to me, but if I hadn't combed through my bill I may not have noticed the extra charges. I actually didn't for several months. I can't believe this scam is allowed to continue, these people should be in jail!

Flycell on ATT bill, I received my bill from ATT and noticed the 19.99 charge from Bango for a download called Flycell. My husband doesn't remember how that text message history went down but he does remember the text and knows he cancelled it.

I am on the phone with ATT right now and they are cancelling that service and are putting a block on all my cell phones that will stop 80% of these kind of scams. AND the good news is they creditted the charge on my bill. They set up on all our phones that we have to enter a pin number for any new downloads. One thing they did say was as soon as ATT figures out a way to stop a scam there are always people figring out ways to get one started. I agree!!!

So I guess all we can do is be careful and check out bills every month. AND when something looks like a good deal it probably is a trick. Sad!

We too have been scammed by Flycell. With the help from a CSR from our carrier Verizon, we were able to determine how it could have got started. It could have been from an anonymous text message or from a link in a Facebook account. In the case of the Facebook, if a teenager opens a link for a trivia quiz from Flycell such as an IQ quiz or any others, when they want their answer, they will be prompted to enter in their cell phone number. The answer is then sent to their phone and BINGO, you now get charged at least $9.99 per month. Let's say for example, one of your childs friends takes the quiz and then uses your childs cell phone number for the answer to be sent to, well then you get the monthly charge.

Here are the steps we have taken to avoid this issue, first, we were told to send a text message. In the body of the text, we typed in the word STOP and then sent the message. We then recieved a message back that the service is being cancelled. But what we also did, and suggest for everyone to do if they too have been scammed, is to call your carrier like we did and have a Premium Text Message Block put on all our lines. The CSR at Verizon said, by doing so, this issue should not happen again.

I hope our suggestions are helpful to anyone else that has been duped by this mess.

My 12 year old son was also 'duped' by this ringtone and game provider. I contacted customer service and they agreed to cancel our 'subscription' but refused to refund the $19.99 that they charged on our cell phone bill.

On September the 14th 2009, I was on my Facebook page and an add came up for an IQ Test. I filled out the questions and was then told that I needed to give them my phone number so that they could send me the answer in a text message. Upon receiving the text message, I was told that I needed to subscribe to Flycell Downloads to receive the answer and to sign up for other downloadable material. So, I gave no response and just deleted the text message.


The next month, when I received my phone bill, I realized that I was being charged a $20.00 fee for a subscription to Flycell. I did not sign up for this service and was very upset about this charge. When I searched the company name in Google so that I could find a number to call and complain, I saw another link leading me to this website (consumeraffairs.com). I read most of the complaints and realized that this company was a professional scammer and that I was not alone in being scammed by this company.


So, right after I read the complaints on this website I called Flycell. I talked to a Rep named Ryan and explained to him what happened. I did give my cell phone number to receive a text with the answer, but never gave any permission to Flycell to sign me up for their service. I told him that I wanted my subscription to the company to be cancelled and that I want a refund of my money.

The Rep proceeded to tell me about how I did sign up for their service, how it was fair for them to be charging me, and how they would NOT refund me the money. After hearing this response, and knowing from the comments on this website about how bad this company is, I proceeded to rebuke the Rep for the Company's actions. I told him that it was a scam, that he's defending a scammer company whose ripping people off, and that I hope they bring a CLASS ACTION LAWSUIT against them.

After a couple of moments of silence, the next thing I heard was "Well sir, I can set you up for a refund". He did NOT acknowledge anything that I said. He did NOT apologize for any inconvenience or any trouble that this company put me through. He did NOT say one word about the fact that I said the company was scamming people and I hope they bring about a class action lawsuit against them. He just got my name and address to send me a refund check and that's it.

This all happened October 14th 2009, so I cannot confirm that my subscription was cancelled yet and that I did receive the refund check. I was told that the check would take 4 to 8 weeks for me to receive it.

First, I am a international student from Taiwan. I've been here for only 2 months and feel so frustrated about this experience.

Like what others exprienced with Flycell, I entered my phone number when using facebook and received the txt msg described in the following:

"UR PIN IS: xxxx.
Enter it now to
download UNLIMITED
ringtones from
Flycell. Help?txt:help.
Quit?txt:stop. Std msg charges apply.
T&Cs:flycell.com.

$19.99/mo"

This msg is not clear about the fee at all. The last sentence $19.99/mo seems unrelated to the above. What I understood was that I can enter the PIN and try FREE download in a period. And I would be charged for the message if I send HELP or STOP msg. The charge would happen only if I feel satisfied with the trial and decide to subscribe the service. The website that I entered the PIN code didn't even mention anything about the charge. I feel cheated to be charged. I contacted Flycell and they said that they won't issue a refund.

My cellular service is with AT&T. All of a sudden $19.95 started showing up on my bill. AT&T said they had nothing to do with it call Flycell. When I finally reached Flycell they said by responding to a text for a free ring tone was actually committing to $19.95 a month. How is that possible? Obviously this company is bad news. The question is why would a reputable company like AT&T agree to these practices. How much of a cut are they getting. Shame on AT&T!

Like the many other complaints about Flycell, I opened my AT&T cell phone bill today and was struck by the payment amount. Upon further inspection, I realized that I had a "communication charge" for $19.99/month from Flycell for the content provider Bango. I have no idea what either of these are, nor do I recall ever signing up for a subscription in any way.

I just noticed on my mobile phone bill in which I have 7 phones, has been being charged every month from Flycell, Striker, dada ringtones and Buongiomo. These charges are not authorized. This practice must stop. I would like to see about a class action lawsuit against this type of practice. I did not catch this for a long time and the financial cost is around $1000.00

i got this text message from flycell saying i purchased something from them and i didnt i use prepay so i dont purchase anything from my cell phone it took 19.99 from my account i only had 21.06 on my account i cant make a phone call with 1.06

My husband and I also have issues with this company. Our son (11) received a text that he opened from Flycell. He then just deleted it. However, apparently once you open one of their solicitations, unless you proactively contact them and enter the 5-digit code they put in the very bottom of the text message, you are automatically subscribed to their service whether you want it or not. We didn't even realize this until we got our monthly cell phone bill.

I notified my phone carrier; and the CSR explained what happens with these 3rd-party solicitors. My phone service carrier did stop the charges, but when I notified Flycell, they told me they would not refund the charges because "they assume we want the services, whether we even use them or not". I was able to put a stop payment through my phone carrier, and our kids now know not to open any unknown text messages on their phones. Flycell comes across as a rather unethical company, to say the least.

I took an IQ test on facebook and was supposed to get a result on my phone which I never did, but I did get charged 9.99. I also got charged 19.99 the second month. It took me two months to realize what was going on.

I am disabled, I just had a kidney transplant and I am not able to pay for things like this. Maybe we need to get a class action suit against this company to stop them from ripping off so many people. I am afraid to do anything on facebook now. I don't go out a lot for fear of catching the swine flu, so facebook is my way of staying in touch with friends and family and now that is ruined for me.

I noticed a charge of 19.95 recurring on my ATT mobile bill. I did not authorize these charges, and have no idea how Flycell was able to sneak those charges on my bill. I think they what these folks doing is illegal, certainly sneaky.

They should be stopped.

I too was scammed by Flycell- took anonline IQ test when the sire came up on Facebook. Gave me a PIN number to get my so-called results and never got anything back other than a text message today showing my cell phone account had been depleted to $8.00!!!! Needless to say I an furious and told the rep that I would report this company to the FCC! I wanted a refund and he told me that $19.95 was the INITIAL subscription fee and that it would not be refunded! These people need to be stopped!!!

Flycell pops up on other websites (including other ring-tone websites and facebook) and tricks you into filling out their form, which they claim is authorizing them to charge your cell phone. I got a text message from them saying I subscribed to something for $9.99. I cancelled it RIGHT AWAY!!! Then I get my cell phone bill and there is a charge on there from them for $9.99. I called "customer service", which is in India, and was rudely told that they would not give me a credit. (I called TWICE, talked to 2 different people, and got the same ignorant, hostile attitude). I pointed out that it was cancelled within minutes (if not the SAME minute) that I subscribed. They didn't care. They refused to refund my money. I told them that they stole my money... they don't listen to you, all they do is talk over you and rudely tell you "too bad". The following website has a forum with many others having the same problem and, in some cases, getting charged $19.99. This company steals money from unwitting web-surfers. This sort of practice should be banned!

Clicked on an IQ test on Facebook,at the end of the test it asked for a phone #, which I gave to receive a text message with the score, then it
began asking for more info at which point I ended out, I never got the answer or approved a download but got a 19.99 charge on my AT&T bill. AT&T was very puzzeled about it but were very helpful. I found the blog site by searching for FLYCELL on Google. This is a huge ripoff. Somebody get them FCC.

I did halt the FLYCELL "service"by texting STOP on the AT&T bill. I received the reply "You have successfully opted out of the Flycell ClubPack. Service is cancelled. You will not receive more msgs or charges from us. Attorneys may contact me, I'll be glad to help. 19.99 charge on my AT&T statement. 1 hour on phone with AT&T and another 1/2 hr researching how it occured.

I keep getting billed by Flycell through AT&T $19.99 for many months before I realized it. AT&T could only refund 3 months back. The charges were not authorized by me, there hasn't been anytime in the past had I heard of Flycell or subscribed to any of their services. What if the charges were in the hundreds or thousands of dollar? How do we get the money collected illegally by Flycell 6 months ago? Sending a text message "STOP" to '69999' stops the service. But why do we have to do that to begin with? We don't get charged unless we allow it. Period.

Recently signed a 2 yr contract with Verizon including internet service. They advertised free ringtones which I tried to download. Did not recieve any ringtones, but did recieve text message saying I subscribed to Flycell.com monthly service. Cancelled immediately because I did not want the service. Verizon bill arrives in the mail with a charge for $9.99 for flycells subscription service. Contacted Verizon who told me to talk to flycell. Called flycell and was told that they would absolutely not refund my money even though I never used any service or received any ringtones from them.

I downloaded a phone ring tone from a site I joined. I did not even know I had reached the flycell site until I rec'd a charge for $19.95 on my phone bill. I went into the site and thought I had canceled the membership and just got a charge on my next phone bill. I was told the web site can only cancel newletter. THIS IS A RIP OFF. I did not authorize charge would not have made the download if I had know I was on a different site. When I called Flycell they told me there was nothing they could do about charges even though I didn't use the site after the first download when I didn't even know I was on it.

Once a week, I get a text message claiming to be from New Haven Lexus at 6999 advertising Flycell ringtone service. It costs me money every time I get a text. That is why I don't text and I hate the intrusions and interruptions. They have no permission to call my cell or text me.

Flycell charged a $19.99 charge to my cell phone as I unknowingly signed up for their service. Evidently, I put my phone number in a website that I shouldn't have and received this charge on my bill. I did receive a text message to cancel and I did so immediately. Flycell gives no refunds because they say I agreed. Obviously, from the complaints, I am not the only one duped in their scam to collect money. I do not consider myself computer illiterate and I was not aware that if I entered my phone number on a test for my IQ that I was doing on line that is connected to facebook that I would be charged a $19.00 charge.

In May, I entered my cell phone number and clicked a button to get a free ringtone online. I never received the ringtone and figured it was an iPhone error. This month (June), I noticed that I had a $19.99 charge on my cell phone bill from something called "Flycell." That seemed weird to me. So I looked back, and they charged the same amount in May also. I found the customer service number and called Flycell to cancel my subscription and told them I never authorized it in the first place. I never received any actual product or service from Flycell, only 2 monthly charges that I did not know about.

I did an IQ test online on 04/29/09. I received a text welcoming me to Flycell. I was told it was going to cost me $19.99/month for service. To cancel, it said text "cancel" to a phone number. I did so immediately. I received a confirmation text stating I was no longer subscribing. I got a cell phone bill and I was billed for $19.99 on 04/30/09.

I started getting what I thought was "spam" mail on my cell phone from them, but then found out that somehow they initiated their ringtone service on my cell phone, thus charging my telephone account with a $19.99 monthly charge. I called them and they told me that I had responded to a text message, checking a box labeled "subscribe" to their services. This is untrue. I did receive a text from them, which I immediately deleted, thinking this was a spam mail. They cancelled my account, which I verified through my phone company. I did some online searching and it looks like so many other people are having this same problem. I firmly believe that they should be taken to task for their illegal activities and am submitting this complaint in that hope.

I continue to get caught up in Fly Cell and I am not sure how to keep these charges from appearing on my AT&T cell phone bill since I do not engage in any on the Fly Cell products. I am ready to cancel my AT&T account. Other than a total nuisance and a $40 dollar charge this month, there is no physical damage.

I have attempted to cancel Flycell three times and am still getting messages from them. Please cancel and do not charge my phone with any amount or I will have my lawyer contact you. The first cancellation was the same day I signed up to play the game that was I not informed about any charge until after I signed up or I never would have played the game. I have not been able to talk to any person. The number I call always has a recording. This makes be believe this is a scam.

While viewing my current AT&T bill, an additional charge came up. I did not purchase anything through my phone service except using PayPal on the Internet. It turns out to be Flycell. This may have happened on Facebook, although I never completed the information to subscribe to anything, I was just playing the game. What a low life. Flycell charged me $19.00 twice. It's a good thing that AT&T credited my account and put a credit block on my phone.

I was on Facebook when a friend sent me an invite to take an IQ test. I filled out the info. A pop up said something to the effect that I could get ringtones on some service. I said "no." I went to the service to make sure I didn't sign up for something accidentally, and it said I did not subscribe to any service. So I thought I was done with it.

Then I got my cell phone bill and saw the $19.99 charge to Flycell. I was furious! This sort of underhanded, unethical, sneaky business practice needs to be stopped by the FCC. AT&T reimbursed the charge and put a "stop this service" note on my account. I asked them to be sure there were no further billings for this. The customer service rep told me this would probably stop it, but if not, to call back and they would take care of it. He even told me that the same thing had happened to him and that it was stopped after one billing.

I was on the computer the other night and there was an ad showing Oprah Winfrey stating her IQ was 103 something like that prompting you to take this test to see if you were smarter. Well, don't I feel stupid. They went through a list of questions and they wanted you to put in your cell number to get the results. It doesn't say anywhere that you were purchasing Flycell services. When I noticed that I was going to be charged for this, I tried to select stop as other people have noted after I went on this website and seen other complaints. It wouldn't let me. The part of this whole thing that irritates me the most is I just have a paygo phone through AT&T for emergencies only. I had like $24 on the phone. The next morning, I had $1.95 left. I didn't think anything of it until I added $25 more on yesterday.

This morning, I have only $3.98 left. They had charged me twice. When I notified them of this, I was put on hold then the so called customer service person told me that there was no way of making a mistake that I had purchased this knowing what I was doing. When I asked to talk to someone higher up, he informed me that the manager wouldn't be in for another hour, That I could call back. When I replied saying, "Likely story," he hung up on me. I realize I have lost $40 and I know to some that doesn't seem like a lot. But when you're a single mom working your rear off trying to make ends meet and to provide for your child, it's a lot. It just burns me that there are companies out there getting away with this. They have got to be stopped. If there is anyone out there that would know how and if I could get my money added back onto my phone, it would be much appreciated.

While on Facebook.com my wife of 70 years of age was playing a childs game with our grand child. There was a pop-up that came up stating that were being challenged by friends on the Facebook game of Farm Town. It appeared to be part of the game they were playing but come to find out it was not. They proceeded and went and took the test and for them to get the results, they had to enter my wife's cell phone number and they would send the results of the test back as a text message. My wife is not sure what happened after that but never got the results. This was around the first part of April.

We received our telephone bill and noticed we had been charged $19.99 for subscribing and another 9.99 for the month of May to Flycell downloads. Immediately I called this Flycell downloads and told them what had happened and I was politely told me that since the private policy was accepted, there was nothing that I could do about it except cancel the membership. There was no mention of joining anything anywhere except deep into the private policy. I could see then that this was nothing but a scam.

I called my telephone carrier this morning and they removed all the charges from this 3rd party Flycell. I am not out anything and the only reason I am reporting this is to see if this operation can be put out of business and not take advantage of anyone else.

I was on the Costco website when I was sidetracked by a Costco Shopping Spree offer. They asked for my cellphone number which I hesitantly entered. I received a code which I thought was for the shopping spree (stupid me). As soon as I realized what was happening & that this was a subscription service I immediately sent a Stop msg. Well, I've been charged $19.99 on my AT&T bill. I called Flycell.com and was told that the subscription was cancelled immediately but that I'm still responsible for the $19.99.

Can't something be done about these companies that continuously add charges to cellphone bills. I should not have to pay for something I didn't not want, don't want, am not interested in. My cellphone is for talking I'm not interested in ringtones, wallpapers, screensavers, etc. Flycell would not listen and insist that I'm responsible for the fee even tho I cancelled within minutes. Can you HELP!

Economic? Who isn't broke these days and I don't need some company charging me for something I don't want and didn't use.

I have been twice charged $9.99 for mobile phone services that I never agreed to. My carrier refuses to accept my word that I never knowingly subscribed to the service and refuses to remove it from my bill. Whenever I try to contact Flycell, the Acotel US partner, I am put on hold.

I'm being charged monthly for a service I do not want and never asked for, regardless of what my mobile carrier says.

Flycell, Inc. sends unsolicited text messages to cell phones and then automatically enrolls the victim in a monthly subscription to their services for $9.99 per month.

My cell phone carrier, T-Mobile,refuses to reverse the charges and insists that I deal with the perpetrator. When I call Flycell (800-580-0017) I just get put into a recording asking me to leave a message. Meanwhile my cell phone account is being charged $9.99 per month for services I never requested and have never received.

Months ago I saw an ad for free ring tones on Netzero. When I clicked on the ad they required me to register to receive the free ringtone. The registration required me to give my cell phone number, and I expected to receive a free ring tone. I did not get one nor was I informed at any time during the registration that I was subscribing to a service for a fee. In October '07 I noticed that my combined bill from AT&T was $10.00 more than usual and when I check with them for the cause they indicated that there was a $9.99 charge from Flycell and that there were charges for text messages received from them. Such deceitful practices should be stopped.

Flycell does not make it easy for anyone to talk to them except through e-mail and text messaging, and I cannot get it clear from them that they will stop charging or text messaging me. Since I did not request their service I have no password to access my account, that I did not ask for; and since I had AT&T turn off texting on my phone, I cannot receive a new password that is texted to my phone. I cannot text the word "stop" to them as instructed by their automated phone service. I have contacted AT&T three times to get them to credit my account for the erroneous charges, but I must get Flycell to stop the now $30.63 in charges.

The website flycell.com uses a very shady tactic to scam innocent consumers such as myself into being charged $9.99 and I have read reports of charged being far higher. Basically they say you have one "free ring-tones" if you enter your cell phone number into their site, even without entering a credit card or any other form of personal identifcation. You are instantly charged $9.99 monthly without being aware of it

In May 2006 my niece without my permission or knowledge entered my cellphone number in flycell for free ring tones. During this time flycell had begin to continuously text message me on my cell phone, however I have never responded because I didn't know that I would be charged for something I don't download to my phone. Later that month on my sprint bill I was charged $18 additional dollars. I contacted sprint and they gave me flycell phone number (refers you to text them) and website and told me to text stop. I followed the instructions and they continued to bill me. At that point I had all premium services with text services discontinued from my phone so that I would not have that problem. I did not have any problems until September 06. Where I was charged $9.99 for ringtones again. I contacted Sprint various reps and supervisors again and they told me they could not give me a refund because it was considered a premium service charged by a 3rd party. I indicated to Sprint that we had gone through this in May when I personally had everything removed from my phone so that I would not have this problem. I do not have the capabilities of receiving text msg or sending text msg. This information should have been documented. The only way the ringtones can be established on my phone is by text messages

I got charges on my phone bill of 87.00 for ringtones subscriptions that I never did. I called T-Mobile, they simply can not cancel the charges. I am pretty mad. They gave me the phone numbers of all these companies. I called two and they said they cancel my subcription, that I never did. Jamster said they were going to mail me a check... go figure... I want to sue these complanies... Help


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