ESBI - Enhanced Services Billing Inc.

I called Verizon in regards to the escalating phone charges to my phone and asked about the other charges. I was advised it was ESBI of whom I have no idea who or what they are. I was given the number 800-460-0078 and spoke to the rep. Since Dec. 2010 I was charged $14.95. In Jan. 2012 I was charged $30.91, and now Feb. 2012 it's another $14.95. I believe this $40.92 listed as other as well. I asked for a refund of all these charges and my address was taken. And no sooner than the call was completed, I was told they will not send a refund. I am asking for help to have this money refunded to me. This is outright fraud. I do not deal with this company nor have I ever purchased anything from them. The e-mail address that was given to me, I seldom use it. Please help.

Since 1/11, ESBI has been charging me for some unknown services that I did not reques,t let alone know what on earth they do. Even after reading over your web information, I have no idea what you are about. I requested to be fully reimbursed for all your charges that you have fraudulently charged me for and I paid. Furthermore, I requested a full account sent to me for the past year. I was promised it would be sent and it is now going on ten days and I haven't received any correspondence yet.

I have no idea why this is showing up on my Verizon bill. All of the sudden, a $12.95 fee is showing up under miscellaneous charges. What is this and why is it showing up on my bill? Thank you. I want to be reimbursed these charges now.

I began receiving phone calls from people stating they were calling on behalf of Verizon and offering a service, etc. Every time, I would state that I was not interested and would ask to be taken off of their promotional call list. They would agree to remove our number, but the calls continued flooding in on a daily basis. I was even told on several occasions that someone from my office requested to be contacted! It's not true! I began calling and emailing Verizon every time I got a call. I was told by them that it was a 3rd party company calling and that there was nothing they could do about the incessant soliciting calls.

From December 2010 to December 2011, I had been charged $14.95 from CenturyLink (CL) for third party charges from ESBI for spam blocking. I called CL to make a complaint. They was unaware of why these charges were on the bill and had no idea for what. I explained I had service through them and they should at least be able to explain why they are charging me such a fee and for what specific reason. They are clueless as to who ESBI is or what service they provide but are willing to charge me on top of their bill! I never signed up for such a service and have never heard of this company.

I called the number as was told to do by CL and this company did not want me to call my phone company, that the charges for the last three months would be refunded to me. I asked about the rest of the money they stole from me, and I am to call back on Monday as their "escalation team" is not in during the weekend to dispute the charges they placed on my CL bill. How is it that CL can allow other companies to include their fee on the bill? I did not sign up with ESBI. This company is linked to ** when we googled ESBI.

I am retired and don't need to look for a job. I do believe this company is targeting senior citizens and should be stopped. When I threatened to contact the Missouri Attorney General's office to report, "Odie" played as if he could not hear me and stated since he was not able to get a response. He was disconnecting the call. When I tried to call back the company, they had blocked my phone. I used another cell phone and lo and behold, Odie was on the phone again to answer my questions and finish my call. Of course, I mentioned to him of his hanging up and placing me on a block.

Funny how that happens when they don't want to hear your complaint. Well hopefully, there will be enough complaints that someone in Missouri can shut this "business" down and stop taking advantage of us.

I have $14.95 billing for the past ten months and have not seen a refund yet. Centurylink cannot help; they gave me a phone number, 18884583727 but that gives you another number, 18003533300 and it is a sex line!

I was cheated out of about $150.00 and I am not happy.

The charges were in the amount of $39.95. They said that I had authorized the charges; they would cancel my month subscription, and have the charges removed. I would like to know how they are allowed to call you to verify a name and address, and find your information when you tell them that you didn't fill out any forms online they, and they charge you anyway.

I'm sick of the telemarketers having more rights than my business. I hope that soon there is no call list for businesses so that my day can be spent on my stuff, and not the telephone telling telemarketers to stop calling me. Where are my rights? I pay taxes. I pay my bills without picking up the phone, and bugging people every single day of the week (even on Sundays); people, really!

I have received a third party provider charge of $14.95 per month for a Voicemail monthly fee from ESBI company on my CenturyLink monthly phone bills for Jan, February and It would have continued, had I not caught it. I have never requested or ordered any services from ESBI. These charges from ESBI sound very much like a scam to me. Someone sends this company a virus and get them shut down.

I received my December bill and saw a $14.95 charge from a 'Third Party Provider' that was fraudulent. I called ESBI and was told that the charge was on behalf of "MY INFO GUARD" and then gave me a sales pitch about it. I was also told by Monique ** that I had authorized this charge! This was ** and I told Monique, emp. #0241, that the charge was fraudulent and I wanted it removed immediately. She then told me it may take 2 or 3 billing cycles before the charge was removed!

This is a scam by ESBI and Centurylink telephone by making card holders accept these blind charges and then make money from every transaction they can get through. Upon speaking with a Supervisor at Centurylink, she told me there was nothing they could do and she was not aware of any profit in billing these '3rd party' transactions. More **.

To complete this story, I am no longer a customer of Centurylink and moved all to Comcast for less than 50% of our Centurylink bill! For those of you who still have Centurylink, go to their web site and call the number that blocks all '3rd party' charges without a written authorization from you. These transactions should be against the law, and there is no telling how many people don't know they are paying these ** charges.

CenturyLink phone bill charged $14.95 bogus charges from one or both of these companies since August 2010. The charges were for supposedly phone related services. At first, we did not challenge the $14.95/month, but when two charges totalling $31.10 were on my November bill, I took a closer look. I did some internet research, and attempted to contact the companies.

I had never spoken to or heard of these companies before now. I tried the phone number (*** *** ****) for ESBI two times. Both times, I was told offices were closed and to call back between 9 and 8. Then the time I called, it said between 8 and 10. I contacted PaymentOne and spoke to a Jeff. Once he confirmed my phone number and address, I told him I was not giving him any more information. I told him I had not authorized any such charges and wasn't paying them.

Jeff asked if I had contacted my phone company. I said I would be first thing in the morning. I also told him I was filing a complaint with the FTC and he immediately hung up on me. When I tried to call back, I received the message that I had reached the Self-service Center.

Jess (husband) talked to Monique and informed her that we were not going to pay the $14.95 because it was not authorized in the first place. She asked for the email address and his birth date to which he did give the email address, but didn't give her his birth date. He informed her that this would not be paid. Monique give him a confirmation number of ******. Please check into this because I know there have been other complaints about this outfit that have been published.

I have received a third party provider charge of $14.95 per month for a Voicemail monthly fee from ESBI company on my CenturyLink monthly phone bills for Oct., Nov., and December 2010. I have never requested nor ordered any services from ESBI. These charges from ESBI sound very much like a scam to me.

ESBI is apparently 3rd-party billing millions of telephone subscribers through their provider by tacking on bogus charges to monthly statements. In my case, CenturyLink Telephone is well aware that these charges are bogus but allow them to be included on the bill they send to you along with your regular monthly service. Total collusion between ESBI and the phone companies, which Include Verizon, AT&T, Qwest and others.

ESBI (iCloser.net) charged us $49.95 for a service never requested, authorized, or received through our Qwest telephone bill. Qwest says they can't do anything about it, and ESBI refuses to reverse the charges. They say a 14-day free trial was authorized, and if not cancelled, charges to our phone bill would be made. No 14-day trial was ever authorized.

I spotted an unauthorized $39.85 charge on my Verizon phone bill from ESBI for something called Biz Value Online'. It is not authorized by me. Don't waste your time calling ESBI, just call Verizon customer service/billing department, Verizon immediately removed the charge, submitted a report to their complaint department and added something called a cramming block' to my account with no charge to me to prevent future occurrences.

The $14.95 voicemail charge appeared on my local phone bill without any request for service or authorization on my part.

Have been billed for months $14.95. Called Verizon to complain. Told them they didn't have a number for me to call. I put a block on my account. But I want the money they have stolen from me. I had to pay a bill of $160 so my phone would not be cut off. I have a daycare and need a ground line. My bill is never over $30 a month being all I have is a standard ground line. This caused me great hardship. I feel very much like money has been stolen and they should pay me for that.

I received a bill from Century Link with a charge from ESBI of $14.95 for an "electronic fax on Nov. 15" which was unauthorized by me. I looked ESBI up on internet and found there were numerous others that were also charged for non-existent service billed through their phone company. I called ESBI at 1-888-300-3724 on Saturday, November 27 at 2:45 pm. I was kept on hold for 29 minutes. A person came on the line, claimed to be a supervisor, claiming that a charge was authorized on November 15. Full credit was for $14.95 plus taxes. Confirmation # ** provided within one to two billing cycles. Information will be sent by USPS for email address and DOB provided to initiate the charge.

A mysterious $14.95 showed up on my November Verizon bill. ESBI was all it said. Been reading about ESBI and finally called them at a number provided to me by Verizon. Called them and discovered that my wife had authorized this when she visited some web site called Employment_list.com or something like that. That's all I needed to know. This happens frequently with people who are not net savvy. They click on something that's really not what they think (such as a complimentary gift or something). Bingo! They got you.

It's the old bait and switch. It's unethical. It's a damn nuisance. But its perfectly legal. It's like the old tourist trap down in SC that had advertised for miles, "Come see the biggest Bull in the world for only $5! " Of course, you pull over when you arrive there. And after paying your $5, you find out that they were entirely correct. Lesson: Get savvy, and make sure your relations become so as well. Could have been out $40 bucks. But they say they will refund "all" of my money in the customary two billing cycles. We'll see.

For the 2 months, I was charged $14.95 on my Embarq phone bill. I called them as I was told it was 3rd party billing and I would have to call ESBI. A very rude customer service person told me I signed up online for this voicemail and Coast-to-Coast long distance. I indicated I never did. She claimed I did it on line. And she wanted me to verify my e-mail, in which I didn't. I told her if I did it on line, then they had my e-mail. I told her I wanted it removed immediately. She told me I would get a credit. I then called Embarq. They said they can add 3rd party billing. Some people like their cell phone or TV added to the phone bill. I told her it was coming off and I would be receiving a credit. She also indicated she would put a 3rd party block on my phone. Embarq was very helpful.

ESBI Aka BLVD Network, LLC charged $14.95 through my phone company, AT&T without my consent. This is a scam. Please do something about it. I am not the first one to experienced this.

Received my monthly bill from Centurylink and noticed a third party charge of $14.95 from ESBI-Enhanced Services Billing for Electronic Fax Mo Fee. I called and was told that someone at my home signed up for this service. I have no idea what this is and why Centurylink just lets anyone put a charge on my bill without my permission!

Was told that they would refund my account, for this month and since they already charged me for the next month. They would also refund this too, but it would take two billing cycles before it shows up. What a scam!

Today, 15 November 10, I got my Century Link phone bill and saw that my bill was almost $15 higher than last month. After talking to a customer service agent, she told me to look on page 6. There was a charge of $14.95 for electronic fax monthly fee. I called ESBI and told them that I did not sign up for this service. They said that they would credit me and I told them that the telephone company has already put a block on these charges. This is definitely a scam and something should be done about it. Be sure and check your bills as soon as you see a difference between last month and this month's billing.

ESBI added themselves as a third party provider on our Verizon phone account as of 10/10. They charged us $14.95 per month for October and November for fax services. We never authorized this change on our account and Verizon has no record of us making any changes to our account. For the past month, we have been receiving advertisements through our fax number at all hours of the day and night. We have never had this problem before.

I initially contacted Verizon to complain about this influx in advertising calls when I was told that Verizon does not provide the service for our fax and thus found out about ESBI. I looked them up online and see that a lot of other people have had the exact same thing happen to them as of October, 2010. I called up ESBI and asked for this service to be canceled immediately and a credit to our phone company for the past 2 months statements. The customer service rep. complied with my request. I asked for proof of authorization of my making this change and she asked for my email address and date of birth in order to provide me with this info. I felt uncomfortable providing any further personal information to this company that I believed to be a scam.

I had a charge on my Embarq bill for $14.95 to ESBI as a third party provider. It was a charge for electronic fax mofee, whatever that is. I immediately looked it up on the internet and found the info on the Federal Trade Commission. I looked further and found this website. After reading other like complaints, I sent another email to Embarq and informed them I would not pay this charge nor will I call ESBI. I had a third party block put on my phone a long time back, but it apparently is not there any longer. I asked Embarq to put this block back on my account. How this can be legal is beyond me.

ESBI Charge a miscellaneous charge to my phone bill of $14.95. I never had any dealings with or previously heard of this people. My telephone company (Centurylink) bill and listed as a third party charge.

ESBI placed unauthorized charges on my Oct.-Nov. phone bill in the amount of $14.95 via Verizon phone company. I think the Verizon should be responsible for monitoring these charges and removing them. It sounds like ESBI and Verizon phone companies may be in cahoots together. These scam charges are part of their phone bill. Shame on Verizon and ESBI. Anyway, this should be investigated.

There has appeared a third party charge of $14.95 from a company (ESBI) which I have never had any dealings with, or previously never heard of. This charge appears on my telephone company (Century Link) bill and listed as a third party charge. Evidently, Century Link is allowing a scam of some sort with this ESBI.

I have read numerous stories from many, many consumers who have encountered this same problem and are trying to get the phone company to stop associating with this scam and are having a difficult time. I believe I tested this ESBI on snopes, a site which determines the accuracy or scams of this type. A so-called reputable telephone and Internet company ought to be more responsible

ESBI placed an unauthorized $14.95 third-party provider charge on my CenturyLink phone bill for "Electronic Fax MO Fee on Oct 11." After googling ESBI and finding this website with all the complaints about ESBI, I called CenturyLink. They were very helpful. They put the $14.95 in dispute, advised me to call ESBI, and also placed a third party block on my account.

I also spoke with CenturyLink's consumer affairs office to advise them of this scam. They said they could not do anything to prevent this, but I'm hoping if enough people catch the unauthorized charges and complain, maybe sheer numbers will trigger a response. So always check your bill!

I called ESBI and was assisted by a customer service rep who was not rude but was anything but service-oriented. She stated the charge was for fax service and off-site data storage, neither of which we need at our home and neither of which anyone in our home had ordered, even though the customer service rep said that someone in our house had done so. She stated I would be granted a credit to my account but that it would take 1 or 2 billing cycles for that to happen. I told her it didn't matter to me as the charge was already in dispute with CenturyLink and they weren't getting paid.

Thank goodness I had the forethought to check my phone bill before I just wrote the check out and mailed it in. Had I done that I would have been out 15 bucks and not even realized it, which is precisely what ESBI is counting on you to do. Take the time to check your bills to make sure all of the charges on them are legitimate and these scam artists don't pick your pocket like they tried to do to me!

I was charged $16.30 a month for 9 months on my AT&T bill. AT&T would only refund two payments and I have yet to receive credit for the other 7 from ESBI. This has been going on since the last century and in 2001, ESBI was fined $350,000 by the FTC for this same scam. AT&T is fully aware this is a scam and profited from it. Why are ESBI and AT&T not charged under the RICO Act. This is an interstate criminal fraud ring making millions and millions from poor people.

Demand one law for all! Put these criminals in jail. Fines are jokes. Spread the word and write to your State rep today. ESBI doesn't even have a website for voice mail services and don't offer them to the best of my knowledge. They are just in business to rip off phone users and Medicare. Criminals!

ESBI placed unauthorized charges on my phone bill in the amount of $14.95. I am with Century Link phone company and they say they cannot do anything about these charges except to add an additional $1.00 to my phone bill to have things like this blocked. I have read several posts on the Consumer Affairs page and this seems to be an epidemic with ESBI.

I think the phone company should be responsible for monitoring these charges and removing them from your phone bill, after all they are providing the phone service and it should be their responsibility to protect their customers from these scammers. Contact your State Department of Consumer Affairs and your Congressmen regarding these scams and the phone companies that allow them to get away with this. Now I have an added charge on my phone bill of $1.00 a month just to keep this from happening. Sounds like ESBI and the phone companies may be in cahoots together. Also, think of the elderly who just go ahead and pay these scam charges thinking it is part of their phone bill. Shame on you Century Link and shame on you ESBI. Either way, this will be investigated. I can assure you of that.

Upon reviewing my phone bill, I made the discovery that there was an extra charge on it under the heading of enhanced billing service. It was for $14.95. I phoned the number and was able to talk to a representative of ESBI. His first question was what was the bill in behalf of.

This gave me a clear indication that this was some sort of billing service. I told them it was "Coast to Coast Voice". He explained to me what it was. They give you a number for you to give others to to use to call you so they would not have to pay long distance. There was problems with this. First I was unaware of any type of request that I might have made. They did tell me it was from an Internet click of some sort that I made this agreement. Second if there was some sort of number to give to others I never received this, nor any explanation of sorts.

The company has stated that the charge would come off and that they would refund my charges. However this would take two billing cycles. I asked them what link I was on that had this this request on it, it was www,employ-e.net.com. I would have never been on such a site. I have called my local phone company and put an enhanced bill block on my number. My complaint is that I should never been tricked into this in the first place.

ESBI - Enhanced Services Billing Inc: I just got my 10/10/10 Verizon phone bill. Lo and behold, I have a charge from a company I never heard of (Meteline Tech) for $14.95 on 10/4 for Electronic Faxmofee. I called Verizon and was told that I would have to get in touch with the provider. They were under FCC and PSC regulations to bill for other providers regardless if they provide any proof of services. The manager I spoke with also advised me that they were under regulations that did not allow them to discuss anything about the provider or services.

They agreed to remove the charge from my account just this once, but couldn't block these charges from reoccurring. I questioned this manager about these regulations and what they stated. He informed me that I would have to go to the FCC or the PSC (Public Service Commission) to discuss what regulations they were referring to. I cannot make contact with this so called provider and I have no idea if the charge will be repeated. How can anyone just tell a telecom company that they have provided service and bill a Verizon customer whatever amount? And Verizon just obliges them even at the outrage of their own customer. This is an obvious scam and VZ said there is nothing they can do about it.

I am a customer of Frontier in Rochester NY. I noticed $14.95 charges showing up on my phone bill for last couple of months. I did not authorize any 3rd party provider. Appears to be real scammers!

A $14.95 charge has been added to my Century link phone bill since August 2010. Luckily, a friend was helping me with my bills and noticed the charge. She looked for the company online and found out that this has been happening to many people across the U.S. and I don't want this to happen to anyone else! I paid $44.85 to this company but I did not authorize any such services! Now, I'm out the $44.85 that I could have used towards other bills! I live paycheck-to-paycheck trying to make ends meet and this is a terrible thing to do to someone. Please make sure something gets done about this company!

This company, ESBI, added a third party charge to my home phone provider, CenturyLink, for a voicemail ID theft service. Neither me nor my husband requested this service. After contacting my provider, they issued a credit and blocked ESBI from future charges. ESBI was called. They were insistent that we request the service but at least the service was cancelled.

On the Verizon bill, I found a charge for $14.95. I've been try to contact them but I cannot get through. I don't know who they are and why they are making those charges.

I noticed an unauthorized charge of $14.95 on my CenturyLink bill for "3rd party billing" from ESBI. When I complained, CenturyLink agreed to reverse the charge and put a block on my phone for future charges. But when I called ESBI to ask who their key executives were, they told me if I wanted that information, I could write to their P.O. box! They claimed we "authorized this over the internet" until we told them we had authorized nothing and we had never heard of their company until we got our phone bill!

They placed a charge on my Embarq phone bill in the amount of $14.95 for Voicemail ID Theft Service. This was not requested or authorized by me or my husband. I called Embarq and they are sending the charge back to ESBI and putting a block on my account so this can't happen in the future. Hopefully, there will be no economic damage or physical damage. However, the stress of dealing with this nonsense takes a toll on the consumer.

I recently was the victim of identity theft and spent hours trying to straighten that out and now this. It's exhausting physically, psychologically and emotionally.

My AT&T bill showed an additional charge payable to Enhanced Billing Services Inc. for $14.12. When I called the number I was forwarded to Rocket Communications in New York. When questioned, Isabel at Rocket Communications explained it was probably a mistake but it would take two billing cycles to cancel the service before I could be credited back $25.90. I have no idea how they arrived at $25.90. The explanations and methods apparently used to add charges to my AT&T account without my permission is inexcusable. The AT&T account is in my name and I am the responsible person, and have been for over 30 years.

A charge of $14.95 showed up on my phone bill from ESBI for voicemail ID theft dated 8/10/10. When I called, they said it was ordered via the internet. I never placed an order for this. The extra cost I have to pay before it is to be credited to my account. The pain and hassle of calling to get it taken care of.

These frauds billed me $8.23 for 10 months before I noticed the charges on my Qwest bills. Now I am reconsidering paperless billing and automatic payments! I called ESBI directly and they alleged that they will credit the charges in 1-2 billing cycles.

Cramming charge on my phone bill. They claim my son, who is not authorized to bill my phone, signed up for a voicemail service. They bill through a company called ESBI. I called and they could not provide documentation that anyone signed up. They also could not provide any information that the service was or is being used.

What is wrong with this picture?

They put a charge on my parent's landline for $15. My mom called to have the charge removed and they claimed she signed up for this in March 2010 with an old email address I haven't used in years. They removed the charge and AT&T removed them as well. My question is: how did they get her address and information when it was my email (I never used my real information on the email account or my address). It is so odd. I deleted this account immediately. They can remove the charges, again, ask to speak with a manager and use this site's strategies. We fight hard enough, they'll go away.

I was erroneously billed in March. I called to complain and remove the billing, as well as request a refund for unrequested service. I was told it would be taken care of. Then the billing showed up again on my April phone bill. (Residential email service billing for Feb. and Mar. service)

I have just received my Verizon phone bill and have been charged $12.95 for a voicemail service I never applied for (or want) and $14.95 for 1Email A Day service. Again, I never applied for or want. I do not intend to pay but do not know the consequences of that action. I have emailed them my objections and asked them to cancel both services. I am waiting to see what happens.

Having recently been a victim of BSG/ESBI's unauthorized billing, I will refrain from repeating all that has been said here. I found it interesting that the company incorrectly lists corporate Bye-Laws (rather than the correct term Corporate Bylaws) on its website; they have clearly waved goodbye to our laws and have no interest in corporate governance or due diligence.

These ESBI gangsters tacked in two charges on my March 2010 Frontier phone bill. One was $14.95 for monthly email fee and the other $14.95 charge was for Digital V (yes "V") mail. Neither service or charge was authorized by myself or my wife. A call to Frontier said they had no control over third party billing - i.e. any outside party can tack on a charge to your Frontier bill. However, they said they would put the two charges into disputed status and block further ESBI billing charges. My question for Frontier is why don't they contact their customers first and ask them if the charge is authorized? Duh! Furthermore, Frontier said I would have to contact ESBI directly to have the charges reversed.

Bottom line here, Frontier lets any crook in the door, but it is up to the customer to fix the problem. Thanks Frontier. ESBI clouds the matter by providing only one number to call and then playing ** saying they are only the billing service - we know nothing. ESBI gives you the service provider phone numbers and says not their problem. In my case, ESBI billed me for two services each requiring a separate phone call to each service provider. The first being Residential Email Company and the 2nd, Digital V Mail. Yes, they had our email address which they said authorized the billing but could provide no other information. Then they had the nerve to ask for my date of birth. They must think we are really **. They promised to removed the charges and stop further billing. We will see. I informed them I will report this incident to the PA State Attorney General. This is scam, pure and simple. Be alert people.

First, odd charges showed up on my January telephone bill (Verizon), CMI Group with a charge of $20. I called Verizon. They said it wasn't from them and they gave me a number. I called and spoke with a woman who said that I signed up for their services online which has something to do with ordering tickets for celebrity events. I called ** on it. I don't sign up for ** online. She said either I did or someone here at my house did. A lie again. I'm the only one here who knows how to use a computer.

After much demanding from me, she said the charge would be removed and asked if I like her to put a "lock" on my account that would reject any further charges from their company. I said please and thank you. Now on my March phone bill, there's a new charge from ESBI. I just saw it this evening. I have no idea what it is, but after a little Googling, I saw that it's another scam. I'm going to call Verizon tomorrow and ask if they can block all this ** from being implemented on my bill. If they say they can't, then I will seriously think about becoming an ex-Verizon customer. This is nonsense and needs to be stopped.

In Jan and now Feb 2010, ESBI has been charging for voice mail Monthly Fee to a Corporate phone number that only has dial-out features and is used for fire alarm call out to 911! The worst part is that I started to complain to them back in September 2009. So now it's Feb 2010. Verizon billing and they have stopped invoicing only to be replaced by a "new" company called ESBI. They are both shams.

In January, I put in a formal complaint to the BBB of New Jersey (that's where ESBI AND Access Voice mail are located) complaining about Access Voice mail illegally charging this phone number and not giving the owner a credit through Verizon. We still haven't seen a credit and it is up to $111. I've already told Verizon to remove it. Oh well, they tell me.

I did get a formal copy of a letter that Access Voice mail attorney sent to the BBB explaining that I don't have my facts correct, that I don't have the correct company name and so BBB closed the case. Yep, there is no one out there to protect us from the scam, from the corrupt attorneys who work for the scam artists. Hopefully, they will take me to collections and I'll sick my Phili PA attorneys on them! Come on Access Voice mail and this new one ESBI, take on this little guy. We're not quite so little as you think!

I have unauthorized charges on my phone bill, shown as ESBI. It's a scam, and if you yell hard and loud enough, the phone company will refund these charges. In my case, it was Verizon.

On my AT&T bill for my home phone and my internet, service charges of $14.95 per month started to appear so I called this company and they said that they are an 800 number voice mail company. I replied that I never signed up for their services and they said that I did on the internet and I said no, I didn't.

They did gave me a credit or said that they are going to on my next bill for $44.85 for the past three months.

I was looking at my bill from Century link and noticed a charge for $14.95 from ESBI on behalf of Orbit Telecom for a voicemail account. When I called them to have them cancel the account and the charges, I was told that the account would be closed, but no charges would be waived. I asked how I was signed up for this service, I was told I took a survey and was signed up for it that way. The survey was for Polymer clay and somehow that got me signed up for this garbage. I have gone online and seen that this company has had an injunction from the FTC and ignores it, continuing to steal from people. I was charged $14.95 a month for 9 months before I caught on, my phone company has changed twice in the last 2 years and I never caught the changes on my bill.

I reviewed my AT&T monthly bill only to find a $14.95 charge listed twice ($29.90 total) for Email Discounts, LLC. This on a third party billing from ESBI. (Enhanced Services Billing, Inc) I called to inquire what the charges were. They advised it was something I signed up for online. They had all my information, name, address, birth date. But I never signed up for this. They agreed to take the charge off my bill (we'll see!) but will not credit my account.

All of a sudden, this charge showed up on my phone bill. I did not ask for this service and I am not paying for it.

Fraudulent charges on my phone bill. This company puts charges on my phone bill from other companies that I did not authorize. Then when you call they say there is nothing they can do about because they are just the clearing house for the companies. This makes it extremely hard; sometimes we can't pay the phone on time due to the increase in the charges due to the fraudulent charges.

they started taking 15dollars a month out of embarq bill on may 2009 for ne reason I did not authorise or notice till i tried to hook up again when arriving here in oct 09!! So i asked embarq what it was for and they gave me a # to call and it was dirty talk people!!!i am 61 and did not order and can not even get it up any more so what would be the purpose!! lol so embarq has adjusted oct and nov and got them to cancel dec 3rd i think, have not seen a bill since, but will be looking close now

Their additional charges have caused great hardship as I can only imagine that ESBI will not credit my provider nor myself. I await your response - I can really use the assistance, in handling this matter. Thank you. Increased phone charges and not being able to stay current with my phone provider.

An unauthorized monthly charge for $14.95 was added to my AT&T bill from ESBI for "e-fax" services that I did not order. I immediately contacted the company, who agreed to a refund "within 1-2 months", and was given a confirmation number.

I got an email saying I had signed up for their services and would be charged by the month on my ATT bill a charge of approx $15.00 a month. I immediately called the company to tell them i Had NOT signed up for their services and to cancel me from their company. This happened approx a month or 2 monthes ago. Today I got my ATT bill and their was a charge of $ 15.36 on it. I called ATT to get the charge taken off and the charge will be reversed from my ATT bill. I will call the company after the holiday to take my name off, But I shouldn't have had to call them more than once. Apparently this is happening to many ATT custumers. On the ATT bill the company is listeed as Enhanced Services Billing Inc.

This Company charged my Verizon bill for dial-up internet services that I was not receiving. I receive internet services with Verizon, the company they used to bill me for their services. Thay admitted that we could have accidently clicked on this online. This company agreed to cancel their services, but they will not refund the money I already paid them when I paid my Verizon bill. when I went to their web address it looked fake there was no address. I looked them up on my search engine and there were lots of complaints about this company

I lost 20 dollars to them, but there are many others

ESBI obtained my information from a survey and charged my Embarq phone bill for three different services between $12.95 and $14.95 each.

I caught the charges fairly early and called Embarq. They transfered me to the 888 number listed. I was able to cancel one of the charges with this number but had to call two different numbers to have the other removed. At this time I'm waiting for my next billing cycle to see if the charges have been removed.

This phone number for ESBI was on my AT&T phone bill with charges for services I never ordered. They have been in Federal Court and went right back to their criminal dealings even being in violation of a Court Order. The person at AT&T finally admitted it happened to them also and gave me credit. The next month same ole, same ole from Enhanced services billing,Inc. Tried to call ESBI many times and only answered once and refused to issue credit for services criminally billed. Then you can call forever and they just run you around a taped message forever. Made complaint to Feds and these guys are laughing at the FTC all the way to the bank. Paid with credit card and will contest the bill with them and at least someone will investigate. We shall see what happens as this has been going on by ESB for years and continues. Saw a site with complaints and thousands were taken and still are. Hope this helps.

They do not answer their phone...just put you on hold, but you can leave a message. Which I have twice! I have even told my AT&T not to process 3rd party billings. so far AT&T have refused to take the charges off. Not their problem and I am still getting billed. What can I do?

Bad credit for not paying the bill! NOT MY BILL TO PAY. Who protects us?

Iam getting billed $12.95 each month for service's I didn't order. it first showed up on my At&t phone bill I called At&t phone co. and they removed them off there billing, But Iam still getting billed and I can't stop them from billing me

I just want it to stop

I did not authorize this company to sign me up for anything. This is such an invasion of privacy. I can't believe this is legal practice. They said I signed up on a website. They had a date and all of my information. I did not knowingly sign up for this. What a scam!!!

I received an erroneous, unauthorized and fraudulent charge for $14.95 on my Qwest phone bill initiated by ESBI for email services that I did NOT request. I contacted them to dispute the charge and, though they were willing to cease the service, they were unwilling to reverse the charges until I told them that I researched their company on the internet and see that there are numerous complaints filed against them for this deceitful activity. Only then, did they agree to reverse the charge.

i received a charge of $14.95 first from a company DBA Intelicom Messaging. i called and complained and was told the chages were authorized by an email address belonging to my 14 year old son. i informed the CSR that my son was not arthorized to make charges to my phone bill and assured her we did not want or need any services from her company. i received an email confirming the cancelation on 6/8.

then on 7/14 i received an other chaged from a company DBA Seclect Service Options. i then had to make another call to the company and was finally told this charge would be credited as well. the name i was given as the person who ordered this service was someone i have never heard of by the name of Sarah. i am glad the charges are being refunded but i am unhappy that i hadto make a call to have the refund done in the first place.

even more important i am completely outraged that unknow persons can charge things to my phone bill without my permission. what is the difference if i get someone's credit card number and make purchases with it. i would go to jail, however there are no adverse effects if a person make fraudulant chages to my phone bill. according to the billing practices of this company i can simply choose a name, address and phone number from the phone book and make whatever charges i wish to their phone account. i can not believe this is legal. something should be done to close this loophole and stop the exploitation of unsuspecting people

just the aggrevatona and fustration of make numerous phone calls and waiting on hold to have corrections made that never should have happened in the first place.

They bill my ATT phone line with charges I don't have idea what are they for. No authorized by me , I belive it is fraud, We call them and they said will give us a credit, theat was an "error " total lie, it is Fraud.

esbi charged my phone bill 14,95 for services i never asked for. would you please investigate this. i called , and they said they would reimburse my phone co. which is embarq.

I have charges on my Verizon bill from this Esbi company for $14.95 and also $15.85. These charges were not authorized by me.

STRESS from charges NOT AUTHORIZED by me.

Embarq billed me as part of their third party providers contract for charges claimed by ESBI on behalf of Selected Options for VOICEMAIL MONTHLY FEE for 12.95. I have never heard of these people and have never contracted with anyone for Voice Mail service of any kind. Although a credit was issued they still kept my money for 30 days.

I see on my bill that there is once again a charge for $15.85 from ESBI for voice mail services. I have never requested this and this is the second time this has happened. Please remove this from my bill I also have emailed ESBI to let them know that I am not interested in their voice mail service.

I am not going to pay for services that I never ordered

Beginning 9/19/06 a charge of $29.95 appeared on our Verizon phone bill for services under the 'description' of ANVIL. I called ESBI and they stated that they were a third party billing service for ESBI and connected me to ANVIL. The call never went through and the line went dead. Unfortunately these monthly charges were not noticed until 62507. We need to find out how to get our money back for these unauthorized charges and services.

i just receive my monthly bill from verizon $22.77, was aded from this company. i never ordered anything or made calls, i wil not pay these charges, and i do not think verizon should let this keep happening to us.

This billing company is showing charges on our company phone bills in 3 different states for "Intermedia Messaging Voicemail. I am the decision maker for all our telephone communications and I have never heard of this group. They stated that someone authorized the service but could not provide me with a name.