Sony Ericsson

I had purchased a Sony Ericsson G700 in November 2009, and since last year, its touch screen is not working/malfunctioning. When I contacted a local service center of Sony, they simply refused to take it saying it's impossible to repair it as the spares are not available. As a sensible and regular customer of Sony Ericsson, I want justice. How come a service center can refuse a 12-year old customer who is using only Sony handsets since long back.

Sony Ericsson has the worst customer service in the world and the mobile phone always comes with a problem. Mark my words; this stupid phone is going to lose its market soon in India.

The customer service agents in T Nagar, Chennai don't know anything. They just keep the mobile phone for 10 days and give us back with the same problem or with some additional problem. The customer care is another bunch of idiots managed by a useless person. They never listen to what you are saying, and you only have to listen to their comments, if not, they will disconnect the call. It's the worst service that I have ever seen. If you are not going to believe this, please try calling the numbers below and see what happens.

Even their server crashes frequently, then they won't even give that stupid response. Guys, please don't go for Sony Ericsson. There are thousands of good mobiles to choose from. If anyone is using it now and having problems, please go to consumer court and demand for your money.

I purchased a Sony Ericsson Xperia X10 for RS30000 5 months back. Its mobile charging point is defective so I sent my mobile for repair at a Sony Ericsson service center. They told me that my mobile will be sent to Chennai and it will come back in 10 days. It's been 40 days now and I have not gotten my mobile back. I have been to service centers so many times, but they say, "Come back tomorrow." I purchased it for RS30000 and now its value is just RS26500. I am totally pissed off with Sony Ericsson. I will never recommend anyone to buy a Sony product. Now, if may be I get my cell back, I won't be able to get the value as it's been a long time and mobile prices have decreased so much now. I need help to get my mobile back now.

This is regarding a Sony Ericsson W100i (Spirio) - IMEI no 354481404 -581623-4 purchased on the date 20/11/2010 from the following address: Sony Ericsson Experience Center Neeru Enterprises, GF-4, P-5, Ocean Plaza, Sector 18, Noida - 201301 India.

The above mentioned model developed a Bluetooth snag as soon as it was purchased. The model also hung more than couple of times. After going to the same showroom on 22/11/2010, the salesman (Rahul **) said that the same has got virus and needs to replaced, which he did. Neeru Enterprises replaced the phone on 22/11/2010 giving us the new handset. But to my surprise, the new handset had the same problem again. Yesterday on 24/11/2010 in the afternoon, the salesmen at the showroom said that the software needs to be upgraded and he upgraded the software. However, the problem still could not be corrected. On top of it, when we went at the showroom yesterday evening, the salesman just refused to accept that both the handset did have a problem.

After argument and several tests with different devices, they finally accepted that there was manufacturing defect with the handset. But the worse was yet to come, they refused to refund Rs 4600/-! On top of that, they informed that I need to purchase another Sony Ericsson handset of higher value (Rs 5200/-) because there is nothing below that price (they wanted me to pay Rs 800 extra for a bad handset, so that I can be ill treated further). Today (25/11/2010) after our 6th round of the showroom, wasting petrol, time and money, the showroom has conveniently informed us that the second handset has gone to the service center and will be available only after a week. After going through such horrible customer service experience, I don't think I can ever buy a Sony Ericsson and would urge others to do the same.

After 4 months, the finish on my new cell phone has come off in the exact shape of its' lighting on the cover, so I assume it's a heat / electrical problem. Sony took the complaint but said it has no plan of action yet. T-Mobile had no exchange plan for it either. This started in July 2010, and the phone is a Sony Ericsson Equinox flip phone for which I was charged nearly $200. After the bill was paid, I saw that Walmart was giving the phone away free with a 2 year contract, plus giving customers a $50 in store coupon! T-Mobile refunded $100, but I still have a defective finish of about 2 inches on the front of the phone. I would greatly appreciate any help.

i bought j105i mobile at 20th feb 2010... after two month i realised that camera claraty is very low when compared to another j105i... then i gave it in service center on 21st may 2010 and they said it is a software problem and they called me to get the mobile but the claraty remains the same after that they change the display.. finally they changed mother board and the default claraty cames but it had died within 3 hours from i got the mobile... my travelling exp exceeds to 500rs... still now they didnt repaired and give the mobile...

This is regarding my serious complain regarding my new Mobile Phone of Sony Ericsson S312. My work order Number is SE310SS210568. I had purchased this mobile on 15th Oct 2009 from Sony Ericsson showroom in Bangalore and from the day one it is having problem of Network issues, hanging, Display problem, Camera Problem, Not able to save the number on SIM at times and so on.

Repeatedly I had been asked to go to Sony Service Centre by Sony Ericsson showroom guys since the days I had purchased this phone and I had visited Shrishti Services of Bangalore many times. Every time they had upgraded the Software and given the phone back to me and my problem remains the same since last six months. I had visited service centre almost 15 times inspite of my hectic schedule. I have become absolutely frustrated with quality of Sony Ericsson new Phone and never expected such a horrible experience with Sony Ericsson's Quality.

Looking forward for a permanent solution immediately from you guys and with no more going to service centre please. Else I am going to take this case very seriously as I being harassed continuously regarding visiting your customer care with no solution always. I had already deposited my handset on 5th April to Shrishti Service Centre Bangalore. Expecting a Quick and best response from your end. false and fake promises every time. Problem in this phone from day one and service centre is delaying the whole process by 6-8 months. Now I need permanent solution. They are telling me from last one month that they will call me but no calls made till now. Mental torture to me as I am not able to use my new phone at all.

I own a Sony Ericsson W950i, the touch panel of the handset seized working the third time after I replaced it from the authorized service center. I approached the Synergy Services, a division of Prompt Services (Sony Ericsson Certified Service Center, Pattom, Trivandrum) again on the fourth time and submitted the required documents to repair my handset on 17-03-2010.

The customer executive told us to wait for 3 weeks to repair the headset. I have been contacting the center to obtain my repaired product, but they have telephonic-ally replied to me that they will contact me back when the shipment/courier arrives. To date (24/04/2010), I have not received any calls from the center, I expect Sony Ericsson to take initiative against this irresponsible approach from authorized service centers and that I will get my handset repaired ASAP.

I'm staying in Mysore, Karnataka. I have purchased a Sony Ericson headset (HPM-82) costs Rs: 1,400 on 8/May/2009 for my W595 Sony Ericson handset. It was working great and the output was good. From the purchase of 2 months, it started giving trouble. The sound was not hearing properly sometimes, I thought it was the problem of my handset but after 10 months left, side of the headset was not hearing. Then I gave it to the Sony Ericson service centre in Mysore on 4/March/2010. Address of Sony Ericson service centre: Sony Ericson India, Accel-Mysore, 1st Floor, P&T Block, (near Gnaganga school), Anikethana Main Road, Kuvempu Nagar, Mysore.

They have given me the Acknowledgement copy (work order number: SE310AMS10890) and they said within a week you will get the replacement of the same headset. But it's already 1 month passed and I have been calling everyday and visiting to service centre but they have not replaced it yet. They are saying, there is no stock of HPM-82 headset and we are not responsible for that. I want my headset to be replaced with a new one. I am a regular reader of your consumer forum and I think only you can help me out.

I bought a Sony Satio Mobile for Rs.33,000/- on 06-12-2009 from their dealer M/s Gurukripa Electronics at Dadar, Mumbai. Since the day I bought the handset it repeatedly hangs and you cannot use any of its features (including switching it off). Infact I had to repeatedly remove the battrey and re-insert it and restart the handset. Also the speakerphone quality was very very low & poor.

I immediately brought it to the notice of the dealer and requested him to change the handset, however, he instead requested me to approach the service centre of sony erricson at dadar (near portugese church). I now approached the authorised service centre and after seeing the complaint they accepted the NEW handset for workshop repairs.

I received the handset back after a few days only to find that the service centre has switched off most of the conflicting features like:- 1. speakerphone (sound was now zero) 2. auto focus 3. smile detection 4. image stabilizer 5. best Pic, When I brought it to their notice I was told that all business phones have very low sound, hence this handset too had a very low sound at the speakerphone. I was also told to accept the handset for now as all features are operational and I wall have to figure out how.

I also met 2 more customers of Sony Erricson Satio who had exactly the same complaint. I again took the handset to gurukripa Electronics where they have accepted my handset and sent it for repairs to another authorised sony erricson service centre at Bombay Central. I also complained on the sony erricson India website on 20th December, 2009, but have still not got a response.

I also called up on their helpline where the girl after hearing my complaint put me on hold for the next half hour (she did not come back).

I am now stuck and have been running from pillar to post Request your help / advise for the same. Rs. 33,000/- + Mental Stress

I bought sony erriccson w508i on April 19 2009 unfortunately my mobile was dropped in the water on October 22nd. So for that i handover'ed the mobile to the nearest service center that is Accel Secunderabad #32, 1st Floor, Upstairs Canara Bank, Opposite to Oriental Bank of Commerce, Sarojini Devi Road and the phone number they provided is 040-27801869. For the first time complaint they said that to we will call back you within 24 hours but there is no reply till one week as i went back to them. Service staff responded that work is in process and after 2 days they returned my mobile by saying that the problem is rectified where the problem is absolutely not solved again i made another complaint and the workorder number for the second time is SE309AHY11610 ON October 28 and they said the same thing that we will make call but again no response after that on the day of November 4 when i went back and i asked for my mobile they said that the problem is solved and we replaced the spares whereas there is no replacement at the same place i checked my mobile and i questioned them why you people are wasting our time please kindly do the service they said that we will definitely will solve and they took the new complaint and the workorder number for the November 4 is SE309AHY11847. After this much repeating also this time that is on November 12 workorder number is SE309AHY12113they are making us fools without repairing the mobile i don't know whether the people there are working or what else? why these people are spoiling the reputation of SONY ERRICCSON so finally i decided to inform you so with this also if you people are not going to respond us means there will be no other way for me except filing a case in Consumer Court. Hope you will take action in my complaint.

I own a sony ericsson HPM-85 headset purchased on 10-9-2008 from CELLULAR WORLD TRIVANDRUM,which has warranty coverage of 1 year.By 20-2-2009 one side of the headset seized to work.I approached the SYNERGY SERVICES-A DIVISION OF PROMPT SERVICES(SONY ERICSSON CERTIFIED SERVICE CENTRE, PATTOM, TRIVANDRUM) and submitted the required documents to replace/repair my headset on 25-2-2009.The work order is

SES09 SYS10599.

The customer executive told us to wait for 3 weeks to replace/repair the headset. I have been contacting the center on the following dates:

28/05/2009,

for obtaining my replaced/repaired product.But they have telephonic-ally replied me that they will contact me back when the shipment/courier arrives.Till date(11/11/2009) i have not received any calls from the centre,when i approached them on 11/11/2009, they accused us at being late to receive the headset and .

The headset was returned to us WITHOUT ANY REPAIR/REPLACE from SYNERGY SERVICES, PATTOM, TRIVANDRUM, KERALA. I suspect that they have used the product without informing us that it has arrived, and i have been forced to accept the OLD HEADSET ITSELF in an UNSEALED CONTAINER and have been deprived of my rights to warranty AT THIS DATE.

The MANAGER treated me very badly with unpolite words and ushered words of abuse towards me when i demanded that my headset is not repaired/replaced and that it should be done,the manager said that they are not responsible for the condition of the headset. Since i don't have any proof for the telephonic conversations, i am treated as if it was my neglect to collect the headset. The manager denied us to obtain details about the REPAIR DATE of the product.Since SONY ERICSSON has specifically included in the WARRANTY CONDITIONS that

"IF SONY ERICSSON REPAIRS OR REPLACES THE PRODUCT, THE REPAIRED OR REPLACED PRODUCT SHALL BE WARRANTED FOR THE REMAINING TIME OF THE ORIGINAL WARRANTY PERIOD OR FOR NINETY(90) DAYS FROM DATE OF REPAIR WHICHEVER IS LONGER."

When I pointed out this clause in the SONY ERICSSON WARRANTY CONDITIONS, the manager replied that the clause is not applicable to his centre (SYNERGY Services a.k.a. PROMPT Services,Pattom), clearly defying TERMS & CONDITIONS of SONY ERICSSON. I EXPECT SONY ERICSSON TO TAKE INITIATIVE AGAINST THIS FRAUDULENT APPROACH FROM AUTHORISED SERVICE CENTRES AND THAT I WILL GET MY HEADSET REPAIRED/REPLACED WITH A NEW ONE.

I have purchased one P1i from Mobile Villa on 07/12/2008. The IMEI no 357033018132332. Since then, The handset is giving me troubles of all kinds and have been to service center several times but the solution is still not in sight. The dates and jobsheets nos are as under SES09CN110401, SE309CNT10461 submitted on 1-8-2009 recieved back on 10-08-2009, SE309CNT10570 submitted on 17-08-2009 recieved back on 15-09-2009 (after 1 month), SE309RDK10935 Submitted on 02.11.2009 (service center had asked for 25 days to get it repaired).

The problem still is far from repairs. The touch screen stops working every now and then. Reciever sound is not clear. And to add to that, every time I call there customer support, they have a constant reply - Systems down cant take complaint. No response from writing a mail to there customer support mailbox also.

Mental and Physical harrasment. Loss of trust and faith

I bought a spindel of Sony's Compact Disk Recordable Supremas 700 MB. Every CD that I burned music on with the exception of 1, sounded like they had static. I went through burning 8 cd's and lost out $20 and have to go buy more CD's.

sir i have sony ericoson mobile model no z550i. i am facing problem related to software and for this i went to service center of sony ericcson situated near by me ie sco no-32 ,sector 11 panchkula(chintapurni sol). I asked the concern person to update my software but after inspecting he asked me that cell has also some problem in ic but i told him to update my software only but without my permission he also the case of mobile and told me that he also remove the problem of ic,he charge me both for software and also for ic.

i give him the whole money but after a day i face the same problem so i again visited that center again then the concern person asked me that there is some problem in my memory card so he told me that he would format my memory card and i had given him permission to format my memory card but next day when i visited to take back my mobile i saw that he had opened my cell without my permission as acc to my knowledge there is no need to open cell for formatting meory card.

so please help me in this metter and what should i do against this service provider of sony ericcson

They sent me an email back saying due to their investigation they dont see any problems an if need be to get it fixed again.i am not happy with that a new phone shouldnt do that and i dont see why i should have to wear it, i work two jobs and dont have time to keep going to get it so called 'fixed' and to find its doing the same thing when i get home with it anyway.

After 2 day i again called sony service center and i told him about my problem, her boss (service center owner) assured me that my mobile is under warranty and they have to repair it without any extra cost, after that whenever i'm trying to contact service center owner named Mr. prajapati,he said tomorrow your handset will be ready, again i make a call again he said day after tomorrow your handset will be ready after that they did not respond to my calls & visits.

Yesterday i went to service center again, service center owner said that tomorrow my handset will be in my hand without any problem. today when i went to service center, service center guy told me that my handset is not repaired because they don'v have new display for my handset. my question is that, if they don't have new display in there stock before why they misguiding the customer, if they didn't have display why they didn't gave my handset without repair on 14/06/2009??

i gave my handset on 26/06/2009 and got my handset after almost after in a month on 21/07/2009 today *unrepaired*. This is a clear case of cheating,negligence. it's giving mental harassment to customer.I'll bring this issue to consumer forum as soon as possible, they think customer are fool but they don't know what a customer can do. Sony ericsson not gave me this phone free of cast, i had to pay 9990/- INR for purchasing that phone.

I have decided not to purchase any more Sony products here after. Better to avoid the problem (not to buy their product). that's why nokia is leading the market coz his product and services are best in india. i'm fade up with Sony ericsson really.

I would also like you to look into the rampant corruption in your service centres where the sole objective seems to collect the service charges and harass the customers. I wish to escalate this matter to the highest authorities.

I called and could not talk to a supervisor but was told to return the phone again again.

I just like to say that i m using (W220i) on 30 May cell is not working then i go to SONY ERISSON centre in sco-23, sector 18-D, Chandigarh. I m deposit my cell in care center on 2nd june when i m going to care centre. Every time ENGINEER ask me come with in 10 day.

Hand Set was stopped functioning and deposited at Sony Customer Service center at Vashi. Navi Mumbai on 11th April 2009.

then I am running pillar to post for getting my hand set back but no one from Sony Company is attending my grievance. On the contrary service center executive said why you have purchased Sony products.

I have complained to company through toll free telephone.Also complained through web site.

Almost after two moths, Now I am again requesting them to get back F305 hand set so that I can get it repaired from out side Sony work shop.

still i have many problems in handset. Moreover i lost my contacts and data from my phone every time. Now i feel they are unable to fire my problems. so i request to get me a replacement of this handset unless i have to take legal action against company. waiting for your early reply.

About 4 months ago I purchased a Son Ericsson x1A phone for the amount of $ 850.00.Few weeks after, I noticed that I could not hear the person on other line, therefore I contacted their repair center asking them to fix or replace this expensive phone. To my surprise, the phone came back in the same condition accompanied by some bad pictures and a brief letter where it states that there was liquid damaged found which is irreversible and not covered by warranty. There was no liquid damage as I know and as the pictures showed.

So I contacted them and spoke to numerous representatives with no results including manager Amber who finally assured me they will fix problem if I will send the phone again. To by biggest surprise phone came back same condition as first time and as I called again numerous times to request info I had to deal with many unprofessional customer service reps with no results over and over again. I asked them to show me where the damage was and how can I see it myself and how can I have this matter fixed but I got to answers from anyone.

total loss of $ 982.00

I sent my cell phone to them twice for repair. The first time that said that they fixed the phone speaker, because I could not hear on the phone. Onces I received it back I it was never fixed. I sent it back the same day it was received.

Now the phone on the first day back it continue to cut off. I call them the next day and the will not send me a new phone. I have talk with Karen, Margette, Ella and Ryan. I feel that they should send me a new phone. Called to get the mailing address or e-mail address they continue to give me the wrong addresses. I have done all that I can do to get help with this problem. I have gotten loaner phones waiting for my phone to be repair. I not happy with the service that they did not give me in the first place. Thanks

Phone turn off every few minutes.

i bought a sony ericsson mobile model :- s 500i,, first of all soon after buyin,, within 2 days my phone got dead itself... nd now since last 1 mont my phone is in sony service sentre.. and even they dont know that , when will the return my phone......... plz help me out..

the service sentre people never even pick phones.....

ive had my sony ericsson k800i for about 4 months now and sometimes it simply wont charge. my mum had the same phone before me and had been experiencing the same problem. i have 2 young kids and cant afford to buy a new phone because i cannot get my old one to charge.

when my phones battery runs out of charge it can take me a few days to get it charged again. i really needed my phone one day when my son had a meningitis scare and i had to go and get my aunt to phone the hospital for me

sonny ericssion w300i, i have submitted my phone at 04 july 2008 with document to sonny care centre Bhiwani. there was sound problem in my cell phone but after 28 days they haven't return my cell. please take a action as soon as possible. thank you.

After only 5 months of owning the Siony-Ericsson W580i the buttons on the front of the phone started feeling loose. The main button that you push the top to call and the bottom to return/go back stuck down. I used my fingernail to get under the edge to lift it up and the button broke into 3 pieces. The top corner piece fell off. I called AT&T who told me that since it showed physical damage that it was no longer under warranty and they couldn't help me. I was then forwarded to Sony-Ericsson who told me that I could send them my phone for repair and if if was deemed physical damage then I would have to pay to have it repaired.

I then did some research on-line and found a forum on the AT&T site that listed several complaints about the buttons on these phone and one stated that this is a know issue and call the 800 number and tell them this and they would replace the phone. I have replaced the phone, but the replacement phone cannot do a lot of the functions it is supposed to do. I am going to look into another replacement. I have two friends who number buttons have fallen off of their phones and one of them has received a replacement phone only to have the same problem occur. She called Customer Service immediately only to be told that it is not in warranty. She hung up crying and not knowing what to do with a phone that is a piece of junk under a two-year contract for the phone.

This causes lost time of use on the phone and time to sit and try to explain it to customer service, whom doesn't speak or understand English. Then to be given the run-around to try to get the phone taken care of and setting up the replacement phone.