eFax/j2 Global Communications

Make sure to call to cancel. I tried to cancel the service by email and thought that would be enough, until I noticed a charge on my bank account a month later. I then tried to go through my bank and challenge the charge. Meanwhile, I got charged for another month of the service. When I finally looked up the phone number to cancel (1 800 958-2983), I was finally able to cancel but was not reimbursed for the two months I never used their service. Bad business.

After signing up for eFax in August 2012, I used them to submit a few faxes back to the US from the UK. But it was a tremendous hassle, as the faxes repeatedly failed due to one of the website's entry fields repeatedly telling me I had entered a non-numeric character in the "Description" field. In my experience, usually descriptions include more than just numbers. I tried cancelling my account and creating a new one. After two days of trying, the fax finally went through; and I cancelled the second account as well.

Four months later, I'm looking at my bank statements in detail and see two repeating charges from eFax every month. I called and asked what happened, and they said I never closed either account. I said, "I cancelled them, and anyway, check my usage. It's clear I never used them again." But they said that's not their problem and to "think of it like a subscription." They said they would close the accounts and refund me one month's payment but would do no more.

January rolled around, and I checked my account and there's another eFax charge. I call them again, and they couldn't find what account it's from. They looked up my name, number, and email; nothing. They said it must be a glitch and will reverse itself. Now, it's mid-April; and I checked again, and I've been charged every month since then.

I called again, and this time the rep looked up my account using my card number and found it. She said she saw I haven't sent or received anything with eFax since August 2011 but that policy dictated that she can only refund 1 month of payment and even that only if someone calls within 5 days of being charged. It's absolutely ridiculous. They have to be stopped.

I canceled within 15 days and was still charged for free trial.

I had an existing account that is prepaid for a year that allowed 100 pages a month. I used a max of 25. I was charged on my credit card an additional $3. I was told that there is a glitch in their system and it totaled all pages since December 1 until March. They would credit my account. In the meantime, I have no credit and the next month, I am charged another $65. I called and they told me the last rep changed my account to a new one and forgot to back the fee out and show a credit. I said I never authorized a change of plan. The rep told me that they can do anything they want. I said a new plan demands my approval and I didn't. He was then nasty and condescending. I asked for a supervisor. He said they are co-workers and he was a part time supervisor.

We went round and round and after being on hold for 18 minutes, I was given a man. I asked about the peck order of the first rep and him. I was told he was a boss, but the other is a part time supervisor. I explained what happened and he told me that they made a new plan, changed the contract start so that I would owe another $65 on top of the cash advance I had already paid for a year and that they would never get a credit on the past money or this. I had also been told I would never get anyone in management or accounting. I proceeded to go over what I had been told and was hung up on.

The J2 Global Communications eFax sent is crooked and wrong. Do not use this company. I signed up for 30 days free trial offered on the website, but canceled the next day because it did not meet my needs. I called and canceled on the phone, but three months later, in January, I noticed that they were charging me $16.95 every month on my credit card even after I canceled in September. I called again, they told me that it was canceled and gave me a cancellation number. Today, I looked at my statement, they are still charging me $16.95 every month. These people are shameless unethical crooks. See their complaints on YouTube and on Google. Stay away from them. Never give them your credit card number.

J2 Communications eFax Send is crooked and wrong. Do not use this company. I was charged more than $160 for sending a handful of faxes in January. I couldn't get anyone to explain the charges or how they do things. I really found out the hard way. I hope I can save someone else the waste of time and money.

This is the worst company I've ever had the displeasure of doing business with. I began receiving unauthorized faxes, over 100 pages of computer gibberish to my efax account. Unknown to me, was that eFax charged me $10 for each of these faxes (37 total). I was unable to get these faxes to stop, since I did not know who was sending them. I tried to get eFax to refund these charges, after spending over an hour on hold with two different departments, and was told that they were "unavailable" to assist me, and the manager was "too busy". I tried going through American Express to get these charges reversed, and they just sent me a copy of eFax terms & conditions, and refused to give me a refund.

I called eFax customer service (which is in India by the way, and they barely speak English), sat on hold for another hour, and when I got through, I asked to speak with a supervisor. The supervisor, who was incredibly rude, said they have a company policy that they do not give refunds for anything, period. No resolution was provided by them. Warning to anyone considering their service, they will charge you without notice for whatever they state in their terms and conditions, and will not provide any refunds. I am now stuck with $370 worth of unauthorized charges to my American Express bill. I have tried all channels to get this reversed.

The service was good until I no longer had need for fax service and canceled it. That was 18 months ago, and they are still sending me emails at least every 2 weeks telling me I need to call because my credit card charge is not approved. I have had 3 people tell me that they have taken care of the problem and that I will not receive any more emails, but they just keep coming. They cannot even tell me what my account or phone number was, but keep sending emails.

I had to get my credit card company involved because somehow they got another credit card number for me a year after the first one was canceled. They could not even tell the CC company what account they were supposed to be charging for, so the CC company immediately reversed the charges and marked the account so they cannot use it again. So far as I know, they have not reported non-payment to the credit reporting bureaus, but would not be surprised to see that. That's why I'm trying so hard to get the dunning notices stopped.

Efax is the biggest scam out there. Stay away at all costs. I have never been on a website where they automatically check you out without even a summary of your account charges. After making unauthorized charges to my account for a service I never used, they promised a full refund which they never honored. I had to dispute it with my credit card company. Stay away from eFax at all costs!

I cancelled with this company 4 months back (in August). The day after, I signed up with them because I read after I signed up all the consumer problems. Regardless, I cancelled and have since not used the email address that I signed up with, so i lost my cancellation email. November rolls around, and they charge me for the first time in 4 months, for that amount of time that I never used their service.

They even told me I had 15 received faxes (but I've never used their service). I never even knew my fax number for that matter. I signed up to try for seven days. For people who speak with their customer service, and want to get to the Americans, ask to speak with level 2 support. They are the American reps, and while they are still rude, they can submit a refund request, and give you a case number thru email. It took me about 5 days of ** with them, but I know how to get things done, and what phrases to throw around. If anyone needs help with eFax, email me at **, and put eFax help in the subject line. I had $70 stolen from my bank. I had fees assessed by my bank, time that it took especially during the Christmas season.

eFax poor customer service, unreasonable and expensive charges. They will not refund. I have been an eFax customer since 2003 and have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre-notification. On 11/18/10, when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127, stating that I had called more than 7 days after the charge was made and they are taking $12.95 for that.

When I told them I received the credit card statement only on that day and came to know about the charges and there was no pre-notification from them about this charge, they told me they are not required by the contract to return any money nor give notification. I asked to speak to customer service supervisor and I was denied stating the supervisor was very busy. Their website also does not list their leadership info to complain. Basically, here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customer's money. Should stay away from a company like this.

I am asking for a full refund. My credit card is freezing their account.

I signed up to use efax, didn't even have a chance to give out the number before I was getting junk faxes. So I called and spoke with someone. They gave me a web address I had to go to and fill out some information about the fax to stop the faxes. But yet still they came. So I called to cancel the service. Then I spoke with Pete who told me he would give me a $10 credit if I would stay and give them one more chance. I said fine. But I could still cancel if I was unsatisfied and that I would still receive the $10 he is crediting me now. He said yes.

I asked because I did not want this to cost me any more for continue to try this out as I explained to him I was not going to give out the number until I saw that I was no longer getting all these junk faxes. He said that I could still cancel and that I would receive the $10 he is crediting me. So yet again a little while later after I return from a trip I find more junk faxes in my info box. The reason the junk faxes are an issue at a certain point after you have sent and received so many faxes they will start charging you per fax page. So I wanted to make sure I put a stop to all these junk faxes before I put this service to use. So I since it didn't stop I called to cancel. No problem cancelling, he told me that I would get $155.37 then I asked doew that included my $10 credit that I was promised he said no he would have to add that, so now my total is $165.37 I told him thank and that was it.

Now a few weeks later I get my credit card statement that says $155.37, minus the $10 so I call again. Now they tell me that those $10 remain on my account and they will not be credited to my account. So I told him basically I was lied to, given false information. Tricked into staying longer. Is that correct? He said no it is on your account. Well I told him that is not what I was explained when I wanted to cancel my account and I was asked to stay. I explained my understanding of the offer and he agreed I would receive it when I left. So there for I would lose nothing by trying your service a little longer. Otherwise I would have left that day and lost nothing further. By staying longer that cost me more money.

Signed up for the FREE trail period and then canceled because I do not send that many faxes. Received a cancel confirmation. I emailed them after they charged my AFTER I canceled and told them to credit my account. I just received another charge. These people are stealing money from consumers.

I noticed that my credit card was still being charged for an eFax account that was supposed to be cancelled 10 months ago. I called to receive a credit and to cancel my account again. When I called I was told to cancel online - so I did and I entered into an online "chat". I was told that I never cancelled my account, even though there is no activity on the account, I was told that I would not receive a credit for the months that I was charged. I then told eFax that each month the charges are never the same and he said I was wrong that all the charges are the same. I told him that I was looking at my credit card statements and they are not the same, etc...

I didn't get anywhere with the representantive, so I am now looking for consumer affairs to help me. I was over charged each and every month - I have my credit card statements to prove it and I want a refund for at least 6 months. I cancelled it the first time over 10 months ago, and for some reason there was a technicality and they didn't cancel my account. Here is the chat, which can help explain my frustration. I also can send my credit card statements to you for proof that I was charged different amounts each and every month.

Joined during 2 week trial period after which I attempted to cancel the account. Attempted to cancel via email, via customer service on the telephone, via customer service chat on their website, and in writing to their office in California which flatly refused to cancel the account or refund the money.

Billed not only for monthly service charges, but also for $70.00 in unexplained charges that hit in one month, driving up their take from my credit card over $100 for a single 30 day period.

I signed up for their FREE service and I noticed (a month later) when I got my credit card statement that they charged me a "monthly" fee of $9.95. I emailed their customer svc to find out why. They told me that I signed up for the "Plus" service and that was the monthly fee I agreed to. Well, I did not agree to any such thing and was told my account would be switched to the FREE one.

Next statement, another charge! I emailed customer service again to cancel my account. I got an email back saying all was well and I was to get an $8.50 refund which I did in fact get. Just got my new statement and there is that $9.95 charge again!! I called customer service this time and they can't even find my credit card # in their system and don't know how I'm getting charged. I think its a scam. They've asked me to send my card statement with a letter to them.

I signed up with efax for a toll free fax number several months ago. They were great, until I needed help. The credit card they had on file for me expired, and they did not request the new expiration date. Finally, after two weeks I found out why my faxes were not being sent, and called them. They updated and charged my credit card (4 times the amount they were supposed to) but they never restored my fax service. I've since called them (long distance) 3 times and waited on hold for nearly an hour each time. On the third time they promised to restore the fax service, but only did so for about one week. As I write this I've been on hold for over 35 minutes.