The calling cards are ripping people off. As soon as your call connects, it disconnects and your balance is zero. When calling the customer service department, they tell you to allow two hours and your time will be put back on your card. That's a lie! I've been robbed for over fifty two dollar this month alone. I know other people that this has happened to.
Consumer Complaints & Reviews
Digicel is nothing but a piece of **. (That's not the word I really want to use). This company does nothing but stealing people's money. I called Haiti with the new piece of garbage that they came out with and the phone never rings until someone answers and I am able to talk. After one minute or so and sometimes seconds, I get disconnected and my balance is zero! I am so mad and furious that I wish I could just go to the main office and slap whoever is doing this to innocent people. I have lost more than 10 cards.
Tonight is my last night. I won't buy them anymore. When you call customer service, I stay on the line for more than six minutes until someone decides to answer, that is if I get lucky. If no one answers, then the automated system just hangs up on me. When I get the chance to talk to someone, he says that he can't do anything for me. It is company policy to not put the minutes back on the card. If they reimburse a customer, they will get fired and one of them has told me not to buy the phone cards because they are nothing but a bunch of phonies. I wish there was justice in this world. The rich and the powerful get to do whatever they want with the poor people. Why did they have to choose Haiti and Jamaica to do this to? I am extremely angry and I hope that these people pay for stealing.
I bought a $2 Digicel phone card to call my friend, who was sick, in Jamaica. The call dropped and when I called back, it said that I had zero balance. I got upset and called their customer service and the first rep told me that he cannot give any credit back and no supervisor was available. The second rep, after I explained my situation, was actually laughing. When the supervisor got on the line, he told me it's a one-time use card but the card does not say that! I was upset because I spent my money and wasn't able to talk to my friend who needed me there at the time. I was stuck at home so I couldn't get another card.
I was never connected after I dialed the overseas number. The operator came in and said that I have no balance left. I called customer service and was told that After I was connected for 5 seconds, the minutes are taken out and that I was connected for 7 seconds or more. Therefore, they cannot replace the value of the card.
I called to speak to my son in Guyana. I haven't spoken to him for about 2 weeks, now I am unable to talk to him for another week. I am so frustrated with this company that is making money over hard working people's sweat.
Trying to get a customer service is a long wait and a waste of time. Sometimes, communication is not clear enough. When you finally get through, they are very unprofessional and other times, they'll hang up on you. This card is deceptive and the company is ripping us off. This needs to be addressed. I am extremely upset about this.
I think buying Digicel calling card is just another way to waste your money in these hard times. I bought a $2 card to call JA. When I got connected, they told me I have 30 minutes. Within a minute of my call, I was told that I have 0 remaining balance. When I called customer service, they hung up on me. I called back seven times before I was rudely told that it doesn't matter how. I can't get a refund because I talked for 1 minute and their system is automated so I will have to buy a new card if I want to make my call. Never, never again.
I was trying to call Haiti since I have a prayer meeting every Wednesday night over the phone. I used a first phone card talk for six minutes and the call was disconnected. I try to call customer service, but couldn't find anyone. I stayed on the phone waiting for a customer service rep for 6 minutes until the automated machine said goodbye and the call was disconnected. Since, I had another phone card I decided to use it because the prayer meeting was very important to me. It took me a while to get connected to Haiti when I finally got connected 54 seconds into the call the call got disconnected.
I call customer service and requested that I got my balance back. He told me that there is nothing he could do. I insisted on speaking with a manager but he told me that they were no manager available, and he said, "goodbye and have a great day." Eventually, he hangs up the phone. I called again and requested the same thing and he told me to call again in four hours to talk to a manager.
I am aggravated. The company doesn't even have customer service representative that are trained well enough to help you out. All, they say is once the call got disconnected they have no way to get you your balance back. It doesn't matter if you only talk for 54 seconds and if the company is at fault for the disconnection of the call. I missed my prayer meeting with my soul mate something that is very important for both of us. I felt like Digicel let us down. I ended up texting him my prayer and him texting me his prayer. I also lost $4.00.
I brought a 2 Digicel prepaid phone cards. While making a call, I got disconnected; tried again, I am told it is zero balance. Trying to get customer service is a waste of time. You get disconnected several time before someone answered you (wait time 1 hour or more). This really frustrate me because I am trying to make funeral arrangement to bury who died in Jamaica.
This company is full of it! When you call someone, they interrupt the conversation and when you try back, you're left with no money on your card. They're like a thief. They set up a fake customer service number to call that you'll never find nobody to complain to. After five minutes of music, they cut you and that's the worst of it because you can't talk to no one about your loss.
Let's say you had only $5 to purchase a card to make an urgent call, you lost it because of that. And you can't have any news of your relatives in Haiti until you can buy another one. Why does the company like United have a valid customer service number and Digicel doesn't?
Do something about it because I already lost 5 to 7 cards like that. I don't want others to experience the same.
Buying a $2.00 Digicel card is a waste of money. I never get connected the first time whenever I call Jamaica. So whenever I call, the card is used up before I get to talk to anybody. Therefore, I just wasted the walk to the store and the $2.00.
I purchased a $2.00 card today and called my sister-in-law in Jamaica. I spoke to her for 1 minute. I decided tonight to make another call when I dialed the connection number, it said I had zero minutes left. I called the customer service number the associate asked for my pin. He informed me I had zero minutes left and he could not refund anything. He further informed me this was a one use card.
This is not stated anywhere on the card. He said it informs you this when you purchase the card, dial the connection number, scratch the pin then it prompts you that this is a one use card. When I dialed, I heard nothing of the sort. This card is deceptive and the company Digicel is ripping consumers off. This needs to be addressed. I am extremely upset about this. I'm unable to complete my calls. Money lost.
These card is not effective and do not give you any minutes at times This has happened to me on eight ocassions where the cards had no minutes on them and when i finally called the company was told there is nothing that could be done
