Cricket Cellular

I got the ZTE Chorus Muve music phone online from MyCricket.com. I called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 Muve music plan only works for this phone. I believed him and went with the $45 plan and not only did I not have access to my music feature, I ran out of minutes in two weeks. I called and was told that the $55 plan works for that phone so I put $55 on the phone, still no music feature and I called the automated system to check on when I had to put more money on and was told I was on the $45 plan and had $9.45 extra on my account. I called and was told that the $55 plan isn't available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they don't offer refunds. I asked for a supervisor and was placed on hold for 35 minutes. I hung up, called back, was placed on hold for another 10 minutes, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they don't offer refunds. Ridiculous!

I called in to the Jessup location, when a young Hispanic/Latino woman answered the telephone. I told her my phone couldn't call out or receive calls properly for several days, depending on the network communications. I asked her what's going on. She said she doesn't know and asked for my phone number and PIN. I don't have a PIN. She said we need to set one up, otherwise, she wouldn't be able to continue. I asked her what's going on. She said I need to call customer service. I called back, and her coworker answered, and she giggled as she passed the phone, and the Hispanic/Latino replied, "I said call customer service" Can I get the number, at least. That is ridiculous, and the most unprofessional service I've encountered in my lifetime, and I'm 37! Cricket is way not cool, big time!

I bought a Cricket cell phone from **. I was able to use it at home, although the internet was very slow. However, when I was on my way to work when the internet was unable to connect and I got no text messages. I called the 800 Cricket Customer Service number. She tried *228 and then said, I would not be able to connect to the internet nor receive texts. She told me to take it back to the store for a refund because the policy was three days. I went to the store and was told by the manager he would not refund the phone, even though it was not damaged, I had the receipt, all the papers and box. He never gave me a reason why he would not accept the return.

I purchased a new cell phone for my Cricket service a (ZTE Muve). In less then 24 hours, the phone was not working. I took the phone back and was told we have fixed the problem. First, I was told it had the wrong battery then the charger broke in less than 7 days and had to purchase another. I can't receive any incoming or outgoing calls or text. The phone won't charge, nothing works. Cricket will not exchange my phone for one that works even though I returned it in less than 24 hours. It is a ripoff.

My Kindle is now being interpreted as an android phone, causing problems when the Kindle is charging and the laptop is in use. As a longtime customer, I have become increasingly dissatisfied with the unresponsive, outsourced customer "service" and the ridiculous monthly usage limits. They seem more concerned with increasing their customer base as opposed to retaining customers. I don't get it and I don't like it.

I paid my bill on the 31st of Jan. I paid it 3 days before and now my internet won't work. I have called 4 times and I keep being told to give it a couple hours. So far, a day later, there's still nothing. I stopped using their phone service for the same reason. I thought the internet would be different. I guess I was wrong! I am dropping Cricket altogether! There should be a way to sue them for all the lies and ** products.

Every Sunday, my phone gets disconnected with sufficient funds still available on my account. Also, cricket is charging me 25 cents per call, every time I call my husband, who is also a cricket customer, lives in the 502 area code, has the same exact phone as I do, and we both live in the same household, and on top of that, they tell me my phone is on roaming, when well over several months ago I programmed my phone to disable my roaming. Last Sunday, they told me some 800 numbers are long distance, so how am I suppose to know which numbers are long distance or not. Cricket owes me $3, as we chat, and my phone has been disconnected again, and I should have money on my phone. I'm a dollar a day customer.

I was to get two months of minutes., and I tried to get my second month, but it wouldn't take the PIN, and could not. To any one, here is the PIN; 2991152079.

The new phone call, the ZTE Muve Music, is the worst cell phone ever. When you go to tell them that they sold you a bad phone, they want you to pay $21.65 to get another one. The phone does not stay charged. It drops calls very bad. Some calls, you do not get. Texts do not go through and the music part is so bad and really makes the phone slow. This phone is not worth a penny and Cricket is using the phones to make money. I've only been with them for a month and have had hell with their service and cell phone.

It was a waste of my money and I do not have money like that. No one does. And they know people need their phone so they make sure you have to get a new one, in which you are not. They give you used phone when you bring the phone to them and tell them you are having problems with a cell phone you just got.

Two months after purchasing a phone with a $60 rebate that I filled out and sent, I have not received anything from them. I will be calling the Better Business Bureau. I don't care if it was $1 rebate; a company must honor their agreement. This is why big companies get away with ** because we do nothing about it. Not anymore. I will be filing a complaint.

Hay everyone, just a heads up, don't use Cricket phone service. We got 2 phones for our kids for Christmas and they never opened them for 2 weeks. We thought (from the sales people) that the service would start from the date the phone was used (opened). Well, we were misinformed, the service started from the date I paid so we lost 2 weeks worth of service on the account because of them being a gift under the tree! Lost 2 weeks after we paid for a month.

My wife went in to pay the phone bill and gave them our name on the bill. They then put the money on somebody else's bill with a similar number. I went in the next day to resolve the issue were they had me put more money on my bill (my bill is $50 and the money put on the bill the day prior was $35). They then tell me the issue is resolved and keep the receipt of the $35 paid to the other number.

Now a week later they send me a text message that I now owe them another $35. I called the store and leave messages and I get no calls back. I clarified many times with the store clerk that day that there would be no issues with this multiple times. I knew I should have insisted that I keep the incorrect receipt for my own records. Too bad that won't happen again. I'm going to determine that face to face with the clerk who assured me that there would be no more issues when he conned me out of the incorrectly paid receipt.

I was stalked by a former landlord who, the first and second day that I moved into an apartment, asked me to marry him. I moved out a couple days later, but the landlord called me 25 times a day. In order to get a protective order, I needed my phone call records. No one answered at the customer service department. The only phone prompts were for spying bills. So, I walked into a cricket store, they said I needed to go into a corporate store. There are no corporate stores in my city however, so I called a corporate store to find out how to get the records. They said they needed a notarized cricket request form, and a check for expediting the records. I sent them both via FedEx overnight, in order to get the records ahead of the court date. I left my number at the corporate store, in case of problems. Today, a week after sending the request, and a week before the court date, I followed up at the corporate store to find out where my records are. They won't give them to me.

They need me to walk into the store. Now, it of course took 3 calls to the store, before anyone would talk to me. In fact, they hung up on me a couple of times each time. I called this corporate store. I needed to call legal, they said. They gave me the wrong number. It was a girl's private cellphone number, and she had the right number. Thank God, I thought. Then I called legal. Legal says they'll call the regional manager about my problem, and please wait by the ozone. An hour later, I've heard nothing. So I called back. Oops!

They haven't been able to do anything, yet, he'll get on it immediately. I wait another hour, and call back, the guy I spoke to isn't at his desk, so I spoke to Matthew, who says I have to walk into a store, despite the fact that the nearest one is 2 hours away. Why? Because they need to check my ID, which has already been provided on the form 3 times (SSN, DL number, and notarization). But, the problem now is that, there will not be enough turn around time to get the records by my court date. I think everyone should go to YouTube, and voice these complaints about Cricket. I may not get an order of protection against a phone stalker.

I paid $149 to get ahead of my bill, and then moved out of the service area. I was told Cricket was keeping my $100 overpayment balance because they state in the agreement that they don't do partial refunds. That will teach me to stay on top of my bills, especially with sister companies like Cricket. Anyone interested in a class action suit?

First off, I bought a LG Optimus from cricket that never worked right from day one and never got the promised rebate. When they did finally replaced it, they charged me $20.00. They called it shipping charge even though it was in stock and it was still under warranty. I finally replaced it, I bought a new phone hoping to get a better one then the piece of crap. I didn't like the new phone at all and took it back the next day which happen to be a Sunday.

They said, they couldn't refund my money because only a manager could do refunds and there wasn't one in the store. Now I have been in retail for 25 years and I have never not been able to process a refund or not had anyone that couldn't. They told me to come back on Monday which I could do due to work. The only time I could get back was the following Saturday and they have a policy of 30 days and/or 30 min talk time. Now, there is no way I could not use my phone for a week, so now I am stuck with it.

I purchased an Android phone and the Android plan. Of course it was a higher rate plan since it was the Droid. Which includes unlimited wireless internet through my droid modem but using my paid for monthly service through cricket. One of the available applications to download from cricket is pda.net a tether app that allows you to connect to the internet on a laptop through your phone internet service. Basically it allows you to use a computer to see things more clearly and easier typing ability.

I was using pda.net and my service was blocked and a cricket webpage popped up with a warning. It informed me that I was violating the cricket policy by tethering to access the internet. My phone needed to be shut off and restarted to clear the block they put on my phone. First of all, it wouldn't allow me to access the cricket policy I was told I violated even though it was displayed with a link to do so. Plus I pay for my internet service through my phone regardless if it was on my phone or laptop.

It was my service and the modem in my Android that was owned by me. I own the phone, the service and my laptop. The application pda.net is not illegal and it is offered for free download through crickets market on the internet service. The message cricket sent also said I could use the. Internet by tethering for $10 per month additional. This is **. Now the control how I can access my internet and want to charge me for using a application they offer free on the internet service I already pay for.

On 01/05/12, I set up a bridge payment which gave me a week to pay the bill. I called on 01/06 to verify and I was told by the representative that I had until 01/12 to pay the remaining balance. On 01/11, 6 days later my service was hot lined, when I called customer service I explained to the representative that I was told I had until 01/12 to pay balance. She stated to me that was wrong ** company sucks! They are liars and do not know what the hell they are talking about.

What didn't happen over the course of the past year! What didn't happen is Cricket customer service has never resolved several issues. I have tried to talk to customer service over the phone with for all year. When you can get someone over the phone that actually answers for customer service without making a payment because it doesn't give you that option until then, you are lucky if they can understand the English language that you pressed one for in the first place! We won't go all the way back to last year, but first of all, I have repeated myself several times to service reps and even store people in person that I have stage 4 cancer and cannot stress out over little things, but a phone and internet service is important since it is one of the communication methods used when you can't leave the house because of chemotherapy and low immune system.

I was told to go to a store thirty miles from our home to change the account of my 14 years old daughters phone to my acct so that we could do auto-pay out of checking acct at the same time every month since both phones were in my name, just bought at diff times. They repeatedly obviously ignored what I have been saying because they could never give me other options to change, except going to a store location that was corporate. When I went to one location in Franklin in person on a day I did feel good, they were closed even though was supposed to open at 10am.

I was there at 10:10am. They still weren't open at 10:20am, so I left because not feeling well after sitting in car for 20 minutes. All in all after making an arrangement for bridge pay over the phone just to see what would happen and then paying that amount because phone be cut off in less 48hrs., they increased my bill to two months owing! I am still confused on that one, but anyway, we have now waited on 1/7/2012 for over and hour, and phone and computer is finally on.

On December 9, 2011, I purchased Cricket's wireless internet. I was told that if I was not satisfied then I can return the device within 30 days and get a full refund. My internet service kept going in and out so on December 22, 2011, I went back to the store I purchased it from and informed the sales associate of my problem. He said that what he could do is replace it and if that doesn't work, call customer service (I even upgraded my service thinking that it might have something to do with it). I went home same day plugged it up and it wasn't working at all so I called customer service and they did troubleshooting and it worked for the rest of the day. I went to get back on the next day and it was acting up again.

On December 27, 2011, I went to take it back and cancel my service when the associate informed me they did not refund warranty merchandise. I asked her what that meant and she said I couldn't get a refund because the original device had been replaced. I told her that I was not informed of that when I came to replace it. She in turn told me she could still cancel my service but I would have to keep the merchandise. I asked her if I would be able to get anything back considering it was in 30 days (the insurance I had on the device, the 1st month pay, the difference I paid to upgrade my service or the amount I paid for the device it's self) and they refused.

The $3.00 payment fee, even if you pay in the corporate store is ridiculous! Stop paying them the $3.00 payment fee if they don't change services.

Being sick of dealing with AT&T, I thought I would change companies and go with Cricket for my cell phone.Ordering online was easy , but when I got the phones they were cheap, and the problem came when I tried to change my old cell number to my new cell. It's a big headache! I got so frustrated I told the Cricket rep. I wanted to just get rid of the service. He said I could take it to a Cricket store and they could refund my money. No, that's not right either. It has to be mailed back, and I tried reaching someone in customer service for days and could not get through!Don't go with this company unless you want headache after headache.

I was a customer for 7 months. I paid my monthly fee in advance. The next day, Cricket turned off my phone service. After several attempts to have my money refunded, they have denied my claim. They took my money then failed to provide service. I have contacted customer service several times and been hung up on and have been refused a refund. I have been ripped off for $52.00 and now need to sue to recover my loss.

I bought Cricket phone online. Twenty six days later, my phone won't charge my batteries when it died on me. I haven't even drop or anything. It just won't charge my phone and I took it back to store to tell them. They're charging me from that. That's not right! I just got this phone.

My Cricket phone became damaged. I bought another one online but was told by the company it wasn't eligible for activation. I told them that I had moved to another state and needed to change area code/number anyway, but they said I was in a new market and couldn't do that. I found a nearby zip code/area on my own only to discover they turned off my two-month prepaid service.

I purchased a Cricket PayGo phone at Walmart put one months service on it when the service was up the phone stopped working but cricket customer service told me the phone was fine that if i pay for my next month of service the phone would work. I had to wait 2 weeks for a pay check. I paid $55 for 30 days of service but the phone still won't work. So customer service on the phone said take it to a cricket store to be checked. I took the phone to the store. The customer service rep checked the phone. It's dead. She tried a new battery to see if that was the problem. That was not the problem. So she told me to take the phone back to Walmart.

I then took the phone to Walmart. They couldn't replace it they told me because I didn't have the box and receipt with me. The clerk from electronics said I needed to get the box and receipt and take the phone to the Walmart were I purchased the phone. So do this. I took the phone in the store that clerk in customer service informs me that Walmart has a 15 day return policy on PayGo phones. She says the only way I can get my phone replaced is to call Cricket Pay Go. I then placed another call to cricket PayGo, the customer service rep tells me they don't replace PayGo phones that you have to take it to the store you bought it from. So I asked him to refund my $55 for service. He tells me he will ask for a request to refund but he would not guarantee when my money would be returned to my debit card.

My mother's phone was turned off because the agent at the Cricket store put the payment on the wrong account. This happened twice because when I went the second time to pay the bill at another store I was told that the bill was doubled because of this error. I then called customer service and it got worse. I explained that the phone was for my 78-year old mother so I could keep in touch during the day, and that she could not call in to make the complaint. The supervisor then hung up. We will be canceling service with this company.

I have been a Cricket Communications client for over two years. Months ago, all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails and taking the phones to stores, the texting was resolved. For the last month, I have attempted, to no avail, to resolve the data portion and was told by the technician who finally fixed the texting, it was probably an equipment issue. I spoke with Mr. **, National Sales Operations Manager at Cricket Communications on Friday, 12/9/11, and with the usual condescending attitude of the San Diego office and similar accusatory voice I had received previously. He stated our phones were in actuality not having any issues. I ended the conversation with him offering to meet him, to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.

I met with the Pete ** that Saturday at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say it seems you expect a 3G service when you have a 1G. I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on Yahoo, Hotmail, etc. and he proceeded to amongst other things to inform my husband and I that and I quote, 'You are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites'

According to him, even his wife had the same phone model MSGM8 with similar issues and all though there are pre-set settings, one should not expect to actually access it. In his normal accusatory tone, he scolded me for "my behavior by contacting his higher ups" after he stipulated your company would not do any further attempts to resolve this situation and he had received the okay from all his superiors to cancel our service, and send us a letter of termination.

Today 12 days before Christmas, my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with Cricket Communications, a subsidiary of Leap, as easily planted on every site you go on when you goggle the company information. My phones all have been disconnected. This morning, I made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancellation notice appears on the screen when you speak with customer service .

I have been sending emails to the corporate offices as well as the executive team, to no avail. Two of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in July 2011 and I purchased my Android for $99.99 that same month which removed the data problem only. Up until November 2011, the texting had not been working properly on any of the three lines.

Sadly as with many clients who have worked hard for their phone service, we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability, virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say 'no more' to such practices and telling big corporations to remember that we are the reason they are so big. Customer service is a right, not a privilege!

Called to cancel service and rep kept trying to get me to use the phone for the remainder of the cycle, give it to a friend or family member and would listen as I repeatedly told him I am a senior citizen and needed the money refunded for the remainder of the cycle, just under half the full fee. When it was clear he wasn't going to cancel my service, I asked for a supervisor and he did the same thing.

I kept telling him I needed the money because I have limited income and he said, "Too bad. It's in the by-laws. We aren't issuing a refund." He told me to call back at the end of the cycle and they would cancel. I said, "No, cancel it immediately," and several minutes of saying the same thing over & over, I said I didn't want to hear anything else other than the confirmation number that the account was cancelled. So he rattled off the number so fast, I couldn't understand him and told him that he needed to repeat it slower.

I have changed hand sets and kept the same phone number this year. I noticed that the unused devices sitting in my drawer also receive my text messages sent to my actual connected cellphone. What is more disappointing is that I sold one and yet to this day I know they haven't connected it. I can not believe there is no sense of privacy. They are probably getting my FB notifications and private messages as well like these phones here in my home. I tried speaking with service techs from Cricket and it was no help. I'm disappointed.

I went into the Cricket office at 819 Murfreesboro Road and asked to purchase their wireless internet software and air time. They told me it was $5.00 and when he showed me the packages I decided I needed the $55.00 package because I wanted it to be faster. He sold me that for $108.07 and told me I was lucky because they only had a new stick available so it was a really lucky day for me. They didn't give me a receipt or anything and it was charged to my card before we were even finished deciding what I was getting.

I took it home and inserted it in my laptop and kept waiting for something to happen and nothing did. Oh yeah, they gave me a number to use to pay the bill and I called that number but no one answered. So I went back the day and said it doesn't work and I would just like my money back. I'll go with Comcast. I was looking for something fast and easy and I thought they would be less expensive. Obviously this is not the case. They said I couldn't have my money back and they never said the stick was "new". They said it was "newer".. I said, "Oh great, now we are playing with words." He said this time he was going to give me a new one right from the box and kept telling me to look. It's new in the plastic and everything, even with instructions.

I'm thinking how can I get out of this. It seems so shoddy? But there is no way out. There isn't anyone to call, no one to complain to, no department for anything. Just these back street thieves. The guy standing at the other computer said to me, "Make sure when you come back, you talk to him. Never, ever speak to me.". He was angry that he was giving me a new stick and not just telling me I am out of luck and I refused to pay anymore. Well, I took the new stick home and guess what, I put it in my computer and it worked once. The second time I tried to use it, it shut my computer down and now it's in the shop being rebuilt because it knocked out my operating system. What do you do with shoddy companies like this?

Bill Payment online was not processed and delayed. I called a local Cricket office, Dec 1, 2011 for online bill payment assistance. I set up and activated my account. I enterd my ABA/routing number along with my banking account and I received a reference # 15192473. I read a message, which stated that I would receive a call to confirm my information in sixty minutes. I have not received a call as of Dec 4, 2011. I called the 800 cricket and could not understand any of these reps. I did not know the customer ID. I think it is silly to refuse money for a bill because I did not have an ID number. My nephew moved to town and this was the company he chose for a cheap/service and he was right. The service is horrible and I will never do business with this company again.

I've been with Cricket for 2 days now and my problem with them is that Cricket only gives us 1GB of data a month, when other phone companies give out more GB of data or unlimited. 1GB of data a month is not enough, but Cricket says they have unlimited 3G when really they don't because once you used up 1GB of data, your 3G data gets really really slow. Cricket could have given us at least 2GB of data or unlimited data. Cricket sucks.

I first got cricket on my second had it til about August. when I had cracked the screen. November, all of a sudden my screen was unresponsive. Due to the cracked screen I thought that was the reason. A few days later, I filed a claim for my insurance. Got the same phone (hua m860) for 85.00 on November 19th. November 28th my screen all of a sudden goes black after I missed a phone call. I haven't dropped it or nothing. I took my battery out and everything still doesn't work. Now I'm sitting here trying to call and no one is answering the phone.

I bought two phones. Neither one worked. I spent $90 for one month for each phone. Cricket says they will not refund $90. They will give us only 20% of cost of phones that are one day old. Absolutely worst service I've ever seen. Run away from these people. Best Buy got so mad at Cricket they offered us a full refund for the phones and the month charge. Cricket is worthless.

I bought a prepaid phone, and had nothing but problems trying to get it programmed. I finally got it programmed, and then it said my account couldn't be validated. I talked to several people and supervisors, and finally told them to cancel service, and refund my $45. They told me I would get a check. They gave me a reference number.

I had filed complaints with BBB, AG, and now, the FTC and you, and they are now telling me that the reference number was just a number to get an approval for a refund. The lady who called today wouldn't give me a supervisor, and told me she was at the corporate office, and she would have to have a supervisor call me back. I do have the last 2 calls recorded, and it does state in the recording that, the guy said I would have a refund of $45 in two weeks, yet nothing has been resolved with them. I just want my $45 back

I called to make a payment arrangement for Dec 2, 2011 and the cs rep told me she could do a bridge pay but I had to make a partial payment on my due date. I advised her that I already done a bridge pay in the past and did not have to make a partial payment. That's the whole reason I'm asking for an extension. She told me I have to make a partial payment. Mind you, I can barley understand anything she is saying because of her heavy accent. So I ask to talk to a supervisor. She refused the the first two times to transfer me and that had already explain how bridge pay works but could not explain why last month I was extended and didn't have to make a partial payment.

So finally, she placed me on hold and came back on the line and said the supervisor was on a other call but could set the bridge payment up and I can pay the full amount on Dec 3,2011. Geez, that's what I was trying to do the whole time! It took 15 minutes and wanting a supervisor for her to set my request up. I will be cutting services off when my month is up and going to a better broadband company with good English speaking representatives! I don't mind the heavy accent cs reps but if I can't understand you and you cannot understand me to process my request on something that I pay for every month, then it's time for a new provider.

I set up bridge payment so that I could maintain service until I could make entire payment. I did that and was told to pay $20 by end of the business day on the 21st, I did, and paid the rest by 27th. However, when I called to report that I was going to be late for work, I could not make the call and my service had been terminated. I had not been given any information by the sales clerk regarding anything other than his taking my money. If no satisfaction is received, I have no choice but to change carriers. I need my phone for work.

I filed a complaint on 8-19-2011. I paid my bill on time for phone. They turned both my phone and broadband off. They said I had to pay the full bill for both if I wanted service for my phone. I was told they don't do refunds. At least, that's what I deciphered from the non-English speaking CS rep. I went with a different company.

I have 2 Cricket phones for my 2 kids. The idea of having unlimited monthly service with all the apps. my kids needed was wonderful. Except, when I realized my younger daughter was using the phone at night. Apparently some guy called her number by error and decided to talk to her at all hours of the night. I warned her that the phone would be taken away from her if I found out she was still taken calls from this man. I waited a week and decided to go into a Cricket full service store to get a print out of her phone activities.

The Cricket representative gave me paperwork that needed to be notarized and filled out prior to them giving me a print out. I returned the next day with the form properly executed to hear that it would take at least 2 weeks because their system was down. I waited the 2 weeks and again returned to the same full service store and again they told me the system was still down and that my form was too old and I had to get a new notarized form with a newer date. I am so pissed. I can't monitor what my kids are doing. I can only pay the bill.

I called a handful of 1-800 numbers to only get disconnected because their customer service site is still being constructed. This is *** and they need to treat their customers with a little more respect. They are making too much money and should train their employees with knowledge and manners before hiring them, the majority don't know how to resolve any issues at all. Hence the famous saying "You get what you pay for." Consumer beware. Cricket is not a reliable phone and their employees suck!

I have had my Cricket phone for a year now and have made all of my payments on time but for some reason Cricket shuts off my service every frickin' month. I have never seen a company so unorganized as Cricket, you can send them a payment one month in advance and they will still shut you off. They just need to close their doors and go out of business that would satisfy the consumer.

I will never have another Cricket account as long as I am alive. I refused to pay for services that I never get to use. Anybody asks me and I will tell them that Cricket is the worst cellphone company on the planet. Cricket is the most incompetent company on earth and can shove my account where the sun don't shine and if they want, I will send them my phone so that they can insert it as well. Cricket has a crappy track record, so I don't know how they are allowed to still conduct business.

A system designed to make bill pay easier double charged my account. When I called to have one of the charges refunded I was transferred, hung up on, argued with and accused of being an idiot. Point taken. Cricket can suck it. I'll put my hard earned dollars somewhere else. Once. Not twice. And, the device I purchased from them makes it impossible to send SMS or fully utilize my service. Oh, yeah. I'm paying for that too but probably not for long.

Cricket always fails me. The time I got a pay-as-you-go phone, I was only able to make calls, not receive them. When I went to a representative, they told me that they could do nothing about that. So, technically, I gave away my money to Cricket for nothing in return. Now, I have a no-contract phone, the connection is terrible.

I live in overpopulated city; I do not understand how my connection is always failing me. I get dropped calls all the time. My text messages are rarely sent. I can see why Cricket has such low prices; it's because their connection is terrible! Not only that, but I've had my phone for less than a month and the battery life is cheap. I have to recharge it every other two days and I barely use it! I seriously hate Cricket. They need to realize how terrible their connection and do something about it.

I love the fact that I have unlimited texts for a flat monthly fee. However, since March, I am now in need of my third phone. I never thought of looking into the warranty because the phone didn't cost much more than the $20.00 fee to return it. My problem with the company is that, I signed up for the internet account last week. Today, it says that my password is wrong. I have been waiting for hours to have a temporary one e-mailed to me.

I tried viewing phones on-line to see my options when the chat box keeps popping up. That is a joke because unless you are a new customers, it just takes you to another link. The employee couldn't help me and referred me to a local store. Well, I don't drive or have the time to do so. What is the point? Now after reading the previous complaints, I am worried about investing in a more expensive phone.

It's interesting to read other complaints about paying bills ahead of time and having their service interrupted or disconnected with the phones. The same thing happened with my broadband account. I have paid ahead (a few days, mind you); still, on the due date, my service was interrupted and the only thing that came up is the "mycricket" page.

On one instance, this resulted in my not being able to pay another bill online and I received late charges and penalties because of it. Now, I have learned to be sure to take care of these things before my Cricket due date. But, this should not be if I am paid ahead. If this is a matter of system procedures, it needs to be changed. "Other" online services don't have this problem.

On September 24th, 2011, I signed up for three different cricket lines for me, my son, and my boyfriend. Since that time, Cricket has called me three or four times a day in order to take a survey on my Cricket service. I have asked, begged, and pleaded with them to stop calling, but they do every day.

I have threatened to disconnect service and still they call. They even had the audacity to say that I could change my number and it may stop. Would Cricket not know my old number if I stayed with Cricket but changed it? Are these people complete morons? Now, I am forced to cancel my phones and buy new phones again somewhere else to get away from the constant harassment. I am so mad at this waste of money and this retarded company that I cannot stand it!

I went in to your location on Military Drive and I believe that Flores could be wrong. To get my phone finally flashed in, which I didn't want to do, because a former employee from another store said that once that has been done all my features may not work so I said forget it then. Couple of months rolled by and you guys flashed my phone through your tower and my phone number, but I received through a text that it needed a flash again in person, so I took a chance due to my text stating all features may not work without a full flash at a full service center.

I stopped at the one across from Whataburger. I think and there was a girl running the counter along with 2 other girls and 3 guys, I think and she asked me to show prove of who I was. I did and then she read the text that was sent through my phone & the flash, so she ran the flash and gave it back I turned it on she raised my bill cost and my camera features where no longer in service I was upset and ask may I speak to a manager and said that none of them are manager and "do we speak for Cricket!" I asked her what does she mean and she said, "None of us speak for Cricket." I said, "So basically you all got me in here to put my pocket info" Into a Cricket service tower raise my bill and say ** out of luck on those other features you did have. She said, "Yes pretty much." I was just stun and at that location they do have an armed security there in which I don't understand why he was there because he sure didn't protect me from the whole stores behavior, he sucks too!

That was in September 8, 2011, it was Aug 26, they texted me again and some unauthorized changes may have been made to this acct contact at once. If didn't authorize so I did but it is now I am just received dropped calls no service at times and the disrespect from the physical office, as well along with the increase billing cost with less features, as well I haven't been wanting to deal with it. I tried to get my pocket point and I had earned along with a free phone accessories but they didn't even acknowledged me, talking about that which included a phone up grade free accessories. Since, Cricket took over my phone, I haven't been happy at all. I'm still a customer too! But to any phone service rep. I spoke to.

Tonight, once more gave me a $30 flat rate for the inconvenience, and told me to take it in the service store again tomorrow in which I am tomorrow for a full flash and all my features should be accessible again so I'm going back to the same location to see if those employees have name tags, in which I am sure they don't but there are ways to finding out those kinds of question paper trails are logged, right? For me, what happen to business ethics? Pocket come back!

This week, I have experienced calls only connecting for 2-3 seconds and then automatically disconnect; calls going straight to voicemail. I have been in contact with the customer service department several times in regard to this problem. I have gone through every trouble shooting method offered and reactivation of the phone, going through all of the prompts removing and replacing the battery. Customer service has been very poor and I have asked to speak to a supervisor with no success.

My job requires me to have access at all times when on call. The outage or call drops have called my future employment into question. I own the Android 3g Huawei phone that is only 3 months old in zip code ** Columbus, Ohio. I have also purchased a Verizon phone, however, I wish to keep the Cricket phone for all of the previous collected apps and access to the web. Thank you for your consideration!

Thanks to the confirmation on this page, I have filed a complaint against Cricket Wireless with the FCC. In brief, I have been a customer for several years. Earlier this year, I upgraded our service to "high speed". Since then, we've been lucky to get that service for 2 1/2 weeks a month. For the rest of the month, the speed is even slower than it was before. This month, there is no high speed at all.

I've repeatedly called customer "service", only to hear an obviously scripted response and to have my requests to speak with a supervisor be ignored. It is so obvious that this unit has been outsourced and the people, wherever they are, are just not paid enough to care. My son is taking night and online courses to get a professional degree and I need to blog, check email, and access online training for work. Cricket is taking our hard-earned money and not providing service. From where I grew up, that is called "stealing"!

I mailed my check to cricket for the August bill on July 31st, so that it could reach Cricket on time before 08/11/11. However, my phone service was disconnected on 08/12/11. I went ahead and paid again by cash at one of Cricket stores on 08/13/11, thinking that the check got to Cricket after 08/11/11, since I had mailed it. I was sure that the check payment would be credited to my September bill. Come September, my phone was again disconnected. I again went to Cricket store and paid again by cash. But I became furious and wondered what happened to the check no. "**" that I had mailed.

I then went to my bank and found out that Cricket had initially cashed my mailed check on 08/08/11. They printed the check front and back as proof that the check actually reached Cricket on time and that I had made a double payment in August. I then called customer service complaining of the double payment in August and my continual service interruptions. They kept insisting that the check was credited on 08/13/11. Note that on 08/13/11, the payment was made by cash at a Cricket store.

I took the bank statement together with copy of receipt for cash payment as proof of double payment for the month of August. Still, Cricket insists that my check was credited on 08/13/11. And yet on 08/13/11, I paid in cash because my phone was disconnected. I am frustrated by Cricket, because I paid by check and again by cash in August and Cricket still refuses to acknowledge their problem with their billing department. I have driven to Cricket head store several times with no positive results. $46.96 means a lot to me. My phone was disconnected, because Cricket account department did something with it but refused to accept their fault. If Cricket keeps doing this to their customers, then they have lots of profit from ripping off their customers by claiming that they never received payment.

They have the worst service provisioning in the mobile market. I have personally experienced it. Their customer care service is non-responsive and illiterate. When contacted, the executives refuse to accept "normal" responsibility and fail to take any corrective action. As a current investor and stockholder, I am ditching all my investment in Leap/Cricket. It is because they are due to be investigated by the SEC for significant executive accounting fraud. And Cricket has no apparent intention of providing what they promise in their mobile services contracts.

I called Cricket customer service department because I was having an ongoing experience with my phone. I was receiving nonstop texting back to back. First, it was from a promotional text from Cricket. That same text continued to text me minute after minute. This went on for all day and night. I contacted the customer department. I was told that it was an internet problem, not just with my phone, but over all with other customers. They were working on it and will be resolved that day. Also, as a courtesy, they gave me a $10.00 credit on my next bill. Sadly, the problem never stopped.

I was getting texts minutes after minutes, all day and night. I had to, of course, keep my volume off. I waited two days after my first complaint. I called back to the customer service department and spoke to the rep. When I mentioned to her what the first rep told me, she said in her words "I do not know why the rep lied to you". That it wasn't a problem with the internet. She did see the $10.00 credit. I had to explain my situation over and over again. At that point, I got frustrated and I asked to speak to a supervisor. She told me to hold, within seconds, the phone went dead which I believe she hung up on me. I called back spoke to another representative. I tried to explain my issue and they keep asking me the same questions again. I asked to speak to a supervisor and I was asked to hold. I held on the line for more than 20 minutes, but no one ever came to the phone.

I called back again, spoke to another rep. I'm very frustrated at this point. I said can I please speak to a supervisor? He told me no, not until I explain my situations again. I tried to explain all over again. He kept asking me the same questions after I explained it to him. He seemed to not understand what I was saying nor understood English well. I asked to speak to someone that may better understand me. He told me I was being rude and he will hang up on me. I told him to please put a supervisor on the phone. He kept asking me the same questions about what I already told him. I told him that I was not satisfied with the service especially since I worked as a customer service rep for my company for 14 years. That he was being very rude to me. His reply was, "well, I'm sorry about that but you need to just tell me why you're calling". I could not believe it. I told him I do not want to talk him. First, you're being very rude to me and you do not understand English well because you're talking to me like you do not understand. He said I was being rude and told me he will be hanging up on me. And he did!

I called back to the company. I spoke with someone else. Before I explained myself again, I asked if he saw any notes on my account before I begin. He told me no, only that I was getting a $10.00 credit. I asked to speak to a supervisor, he was much nicer than the other reps. However, I had to explain my problems all over again. Still, I never spoke to a supervisor. He told me he was waiting for one to come to the phone. We talked for less than 20 minutes, going over my story. He said the supervisor was busy and he was still holding on the line (nice thing to do). After speaking with him for so long and a supervisor never made it to the phone, I told him I will just go into the store. He told me that it's better to talk to a customer service because all the store's going to do is call them and start the process all over again. I could not stay on the phone because at this time, I spent a long time on the phone and my problem was never resolved.

I have had my cell phone for 4 months. On the 3rd day, my cell started turning itself off at night. My alarm would go off then. Every time it does this, I have to take off the case, take out the battery, and put it back together before it will turn on. After the 3rd time of this happening in 3 months, I was told that it's the battery; I needed to buy a new one and that would take care of the problem; that buying the battery would warranty it; and that if it happened again, then the corporate would replace the phone, free of charge.

Well now, within 3 weeks, it happened again. I went to the corporate office here in Oklahoma City at the 29th at Villa. The serviceman took off my case and my screensaver, the 2nd one I had bought. He messed with it, and said that for $20.00, he could warrant it and they would ship me a new cell phone. I told him the phone has a warranty on it; it is still only 4 months old and they have a 1 year warranty on them; and that I'm not paying anything more since I already bought a new battery.

The phone is defective and should be replaced at Cricket's expense, not mine. If my cell turns off 1 more time and I'm late for work time due to the phone being off and alarm won't work, I will get fired, and at that point, my lawyer will take over. I now have to go buy another screensaver because the salesman messed mine up and put it in the trash. I need a new cell sent to me along with the screensaver and not at my expense. I've already had to replace the screensaver they had put no my cell, that I paid for and a battery. Cricket corporation needs to step up and make this right.

I bought my phone less than six months ago. And now I am not able to use my phone. I paid my phone bill 1 month in advance and now I cannot use my phone. I was told that I cannot replace my phone. There is a 1-year manufacturer's warranty on this phone. I need to have my phone. This is the only way that I have communication with whomever or whatever. I need to get some help with my service.

I had a phone flashed to cricket. The Internet connection worked just fine for the first two weeks. Then, just suddenly, it got very slow and unreliable.

I called to get the issue fixed and was told nothing could be done because my phone was flashed, and I was told this before the phone was flashed. That was a lie. They would not even attempt to fix the issue, they implied that I would have to buy another phone.

I went in on 26 Sept 11 and set up a bridge payment. I paid $37 in the Hixson Pike, Hixson, TN 37343 store. Then, my phones were shut off so I went in again on Monday on the same location. The clerk said, "I don't know why they did that." So, he turned the phones on Monday evening. Well, I have no phone service for three days now. I paid for the said service and at this time, I should now be credited on the bridge payment. The clerk said that he could not do that. I had receipt, I paid for the service, and did the bridge payment. They have to abide by the Consumer Fair Trading Act. However, I can't reach their 1-800 number. So, I am submitting my receipt to the attorney general. This company, Cricket Cellphone, denies my consumer right as a paying customer.

On Friday, I called Cricket to make a bridge arrangement. I was told I do not owe for this month. I then explained that my daughter and I have the same first and last name, different middle name, and we're on the same account at one time. The customer service then said she knew but my bill had been paid, that's why bridge pay would not go through because I owed nothing. I told her that was wrong and I needed help. She assured me that I was okay. I got up today, no service and it is impossible to get 611 or anyone now. I am a cancer patient who lives alone. This is unacceptable and not the first time they have gotten my daughter and I confused or disconnected.

I changed carrier only for a cost. The plan is great! The phone itself, connection strength, and customer follow up sucks **! I've been to the store (Cricket's local authorized store) several (did I mention several) times to have a (what they call it) a hard reset. Still, the calls get dropped, automatically go to VM, get little to no signal, or just never get the calls. I forgot to mention that the VM's sometimes notify me 30 mins. after or more. since the call was left. Cricket has no problems with them leaving text messages 2 days before my bill was due. So ** ? After trip # 4 or 5 to the store, their doing their "playful little reset" and got the same **.

I inquired what generic cell phones were available, basically, anyone that would work i.e. TracFone, Walmart, etc, swap the SIM CARD and maybe get better results. Without going any farther, Irving told me that no other phone would work besides going through them, aka, keeping their revenue at this store. Since I have a degree in telecom and comm. systems, this guy was trying to get me to buy the ''bridge'' that millions of others bought years ago. All I wanted was information on compatibility. Cricket's got a scam going on! No 800 customer service. Just people like Skyline Wireless!

We spent $175 for a nice phone from Pocket. We never had any trouble with Pocket, by the way. But after Cricket bought them, they told us we had to go in to have the phone flashed. No problem, we eventually did that, going to the big Cricket store in this area so as to avoid wasting time at some smaller place.

I was on hold intermittently for 2 hours trying to get Cricket to transfer my old phone number from a different company to a new phone. I finally gave up. They called me yesterday asking for my old phone company's password and then told me they'd call me when the transaction is completed. Now, my Cricket phone has been deactivated. I tried to contact them via their Contact Us email, but they had never given me an account number so the system would not allow me to email them. I tried calling customer support but because the system didn't recognize the phone number anymore, it hung up on me. I tried logging into my account, but the system didn't recognize my number. I thought Cricket would be a good way to go, but now I want to warn everyone to stay away.

I purchased three phones from Cricket within the last year and now I've only had this phone purchased only two weeks ago. It now won't even come on and they are trying to charge me for a new phone.

Something has to be done about these phones, please help.

First of all, Cricket is so unprofessional. They don't let you know that you have to text for a BridgePay. Next, when you do pay, you still get cut off, you can't talk to anyone because you have a BridgePay. I think that is prejudice because you didn't pay your total bill so they don't wanna talk to you. They should handle business better than that. I'm going to find another company as I'm dissatisfied with Cricket.

I pay my bill every month online. Cricket Wireless keeps claiming that I didn't pay my July 2011 bill. I have gone to the authorized dealer four times now and showed them the bank statement proving the payment. I talked to an associate on the phone and was told to fax in the statement to 720-374-9125 and did so. This is the third time that they have interrupted my service. I am now being told I have to go to the corporate office 45 minutes away. This company is ridiculous. All together being without service for approximately two weeks when payments were made each month.

My sister and I went into the Cricket store on 8/27/2011 to pay a cellphone bill and she wanted a phone case for her. We did all that. She then saw discount buckets of old phone cases and began looking in those bins. We didn't see anything we wanted so we left and went next door to get a pop. Soon, the Cricket employee came dashing in accusing us of stealing the phone case in the other store where customers were. We let him know that we did not steal any case and we bought one.

We went back to the store and showed the receipt. He felt like an ** when he noticed we did not steal it and the other Cricket worker told him that he rang us up and that the phone case was paid for. He acted as if he did not want to apologize. I let him know it is 2011 and we, as African Americans, should not be going through this. My sister was embarrassed and I felt not only embarrassed for myself but also felt bad for the Cricket employees. They were rude and they have no customer service skills. That was also dangerous for a worker to go chasing another unknown customer over something he assumed.

While visiting my mother in Ohio in March, I asked several people what pay-as-you-go cellphone company worked best in their little town. I bought her a Cricket phone for their advice. I live in an area of Louisiana were there are no Cricket stores or places to purchase phone cards. So I contacted Cricket and was assured that it would be no problem for me to call in and top off her phone. She is on a fixed income and I want to take care of her phone bill for her. I don't regret helping my mom but I do regret getting her a Cricket phone!

First, we had problems getting them to give her a local number. They insisted she lived in Oregon. That took over an hour to fix. Over first two months, there were no problems, just time consumed dealing with making phone calls instead of being able to handle this over the internet. July 2011, I had problems getting through to customer service department what I needed. But after 15-20 minutes, we had it worked out and I was assured that by this month I would be able to do this from the website or through direct debit. Woohooo!

August 2011 I called to get a female on the phone who says dial *???. I explained that I don't have the phone so she "transferred" me. The call was dropped so I started over. I got a male on the phone who says dial *???. I explained that I don't have the phone so he "transferred" me. The call dropped so I started again. I got yet another male and before he can ask me to dial *???, I explained I don't have the phone and asked that he gives me the direct number to the payment department in case the phone call gets dropped. He said he doesn't have the number and promised the call will not drop. Well guess what, it happened!

At this point, I got very upset and rather than lose my temper, my husband took over. He called them back while I got online and tried to set up an account so I can do this online from now on. Epic fail! His phone call gets dropped even after he tells them that there must be a problem and the password that was texted to my mom's phone did not work so I can't set up an online account!

So we, intrepid souls, tried again. This time, he called and asked for technical support while I attempted the chat feature at their website. He was successful in getting technical support on the phone and they got the payment process started! I do have to speak with them since the credit card being used is mine. But my mom's phone now has enough money on the account to take care of her for a month! Meanwhile, I can't even get the chat feature to work! So I went back to their website to attempt to lodge a complaint. I can't even do that online. I am going to buy her another phone from another company. I don't have the time or the patience to deal with this.

I went to the Cricket website today, 8/26/11, and bought a cell phone for 72 dollars. One hour after I bought it, I had an issue with my child and had to get her health care and needed the funds that I used to buy the phone. So I called Cricket to tell them what happened and I needed a refund right away! I was told the phone was already shipped? This was not true because it was only an hour after I placed the order and didn't even have a tracking number yet. They told me to wait for the package and then ship it back! I have never dealt with such scam as this company. They are quick to take your money, but this refund can take 30 days as it says in the terms. Needless to say, this company needs to change their return policies. I should sue them for this.

Four hours of talking to six people within five phone calls since August 13 and still my text messaging doesn't work right. It worked the past year and it works for the other phones on the family plan. This phone is only six months old and I never had an issue with it sending texts.

Now, since I did a "my back-up", I can only receive texts and multimedia. I've been told that the only issue is that text service is not being 'provisioned' on my unlimited minutes and texts plan. Really? So who changed it and why do the other two phones (of cheaper quality) have no issues? Of course, all the representatives are nice and promise that this issue will be taken care of--within 24 hours (24 hours from when, I said once).

But really, 14 working days later and I'm in the same place--just more frustrated and ready to switch back to AT&T. AT&T has excellent service and they have always taken care of any issues within the time frame of the phone call...so when I hang up, I'm already satisfied. Definitely worth paying $25 more for the basic family plan at this point.

Cricket has no follow-up service, no quality check, no survey, and no one has ever called me back to see if the problem has been resolved. Five thumbs down and they only get one star because 0 is not an option on this website.

I had a wireless phone and broadband air card. I didn't need the air card anymore so when my bill was due, I paid for my wireless phone. They shut them both off and are now telling me that I have to pay for the air card too if I want my phone on. This is a prepay for services but they will not turn my phone on. Rip-off? It certainly is! Goodbye Crapet, you suck!

My fiancee has the basic Cricket service, but I like the Internet availability, so I got a phone from Cricket. I decided to keep my Verizon phone just in case I had problems with Cricket.

I purchased the Optimus C and had nothing but problems with the screen freezing almost continuously! I had to go to a corporate store for a replacement. When I got to the corporate store (20 miles away), they said they had to see the problem themselves before replacing the phone. Well, it took them less than five minutes to encounter the problem and they said they would replace the phone--if they had one in stock. They had no idea when they would get more! They checked all the corporate stores in the area and no one had them.

When I went to a store near my fiancee's, they told me about their corporate store. I called there and they had nine in stock. They were about another 45 miles away, but they had my phone. They traded my phone at no charge since I only had my Cricket phone for two-and-a-half weeks. I found the same problem with this phone--the screen freezing, but not as often. I believe the problem is with Cricket and not so much the phone! I decided to keep Cricket and port my Verizon phone over.

I thought I had problems before? The Cricket porting department said the system was down and to call back later. This was last Thursday (8/11/11). I have tried every day since then and their system is still down. I have filed a complaint with the FCC (not sure if it will do any good, though). I will cancel my Cricket account after just two months (anyone want an Optimus C phone?).

No more Cricket for me. Searching for a reasonable cell phone company now!

Text messages were sent to my fianc, showing it came from my phone. But I never sent it and nor did he get the message that I actually sent. This has caused major trust issue in my family and resulted in my family being destroyed.

I have contacted Cricket to get a copy of my messages, but they say they can't do anything for me except have me go through some steps on my phone to make sure it doesn't happen again. The damage has already been done!

On 7/9/2011, I bought a Sanyo Android. It was on sale for $99 with protective cover. Total after taxes was $12. The phone was sketchy when I tried it in store, but I was told to charge it, and that would clear up. So, I charged it while I drove 70 miles home. It then worked for a short call and became weak again. So, I charged it all night. Now it would not even turn on.

I pay for a monthly paper bill and didn't get one for last month's broadband billing period. I checked my account on line several times and it kept telling me my billing info was not available. This month, I got a paper bill and notified on line that my bill for last month was also due, so I paid it, including the charge for the paper bill. I barely got this month's bill in time to pay it and the web site is down for repair. My service was interrupted last month and my phone calls were routed to some dead zone and I never got a reply.

Today I spent two hours being tossed around between individuals in your "customer service" department. I did not get any "service", only frustration, misinformation, and not a single person who spoke English well enough to understand me properly! I am fed up with the inadequacies of Cricket. Calling your customer service lines is a very unpleasant and hectic experience and this is not the first time I have encountered extreme dissatisfaction. I'm staying with your company, because your price is right. It has now come to the point where low prices are not making up for the poor and aggravating service I have been receiving from your company.

Today I paid my bill online as usual. I have two phones 1 for me and 1 for my son who lives in Arizona. I had been trying to reach him for a few weeks but his phone had been going to voicemail. I emailed him a few times, just to receive an email back today, after I had already paid our phone bill, saying that his phone's battery hadn't been working for a few weeks, he plugs it in and it doesn't charge.

He then transferred me to the department that handles disconnecting lines, assuring me that once I disconnected the line the credit would "automatically be applied to next month's bill." When I was transferred over, the person at the "disconnection department" also was having a hard time understanding the situation due to his limited language ability and told me in so many words that what the manager I had just spoken to told me was not true and instead tried to sell me a phone! I was livid at this point, he disconnected the line and transferred me back to "customer service" and gave me a reference number to the conversation I had had with this so-called manager: 9561DT8354.

When I was finally transferred over, they told me this reference number was useless! And I had to start all over again, after frustration for another 40 minutes, I finally got a manger named "Bella W." on the phone, she basically told me "sorry you were misinformed" and "there is nothing we can do about the situation" and that the money was not going to be credited or refunded! Basically she said the $30 I paid for this line this morning for the period of August 6th-September 5th was lost because I disconnected the phone!

I only disconnected it because the "manager I spoke to before had suggested that that was what needed to happen in order for me to get my money back. Today is August 6th and I just paid the bill, so what are you keeping the money for? I am very angry! I feel like I have been robbed of $30. I don't find this money on the street you know! I work very hard for it and in this economy and with being laid off and taking whatever work I can get I am not willing to let you guys steal my money like this. I didn't use any service to justify you keeping my $30 and I will be forwarding this letter to the Better Business Bureau if you do not refund my money and seriously rectify this situation. I have had nothing but negative experiences with your customer care department which should be called the "give the customers the run-around" department.

On 8/3/11, I decided to go with Cricket Cellular. So I went into my local Cricket Store here in the town where I live in Kerrville, Texas. The store, I now have been informed is not corporate. It is owned by Gratis Cellular which is not important, I suppose.

At any rate, I purchased a model CRK A310 cell phone and chose the CricketALL_IN40 (4UO) plan as well as handset protection plan for a grand total of $123.69. As the clerk was setting up my service/phone, the phone number of ** was applied to it.

For some reason, it would not work so the tech on site said let's give you a different number. They then canceled that number and assigned me the number **, which is the number that is still currently assigned to me.

For some unknown reason, they said "the cindy", or something that sounded like that, had locked them out and they could not get my brand new phone to work at all because "we are locked out". They then called corporate tech support who told them, "Oh not to worry it will self unlock in 3 hours or sooner." I was a bit upset but thought not their fault just a glitch in the system. The clerk told me not to worry, that it would be resolved and they were very sorry for the inconvenience. All I could do at this point was be patient and wait and to go home and call them in 3 hours if it didn't start working.

Well it didn't, so I went back to see what else we can do. I was told they were again sorry and had placed 3 work orders on this but to wait again until tomorrow (which was yesterday). I finally called 1800CRICKET yesterday and was told to be patient again. I woke up this morning and still nothing. The store refuses to make this right stating they cannot retrieve my payment as it has gone to corporate and has left their store.

I asked, "Can you just cancel this whole thing and start over and I will buy another phone from you and let's start over." I was told no and just be patient, it will unlock. Well this is the 3rd day and nothing. No one wants to tell me what I can do about this.

Has Cricket just defrauded me? All I wanted was a cell phone and service and I paid for both. Please help me. Can someone just unlock this? Refund me my money so I get another cell phone and service? I am a small business owner myself and if I handled my business like this I would be out of business.

Cricket has a promotion that offers a free phone if you turn in a competitor's phone. I did that at the end of June and received a Muve phone. The store told me that both phones that were offered were Android phones. After unsuccessfully getting it on the market, I was told that the phone was not an Android phone. It had been less than 30 days so I wanted to exchange it. Except if you have 30 minutes of talk time, the corporate office will not take it back. So I had to call the store I got it from and could not get in touch with the manager for two days.

Finally, I talked to the female who gave me the phone and she won't take it back. I called Cricket again and spoke to a gentleman who told me to send the phone back and they would inspect it then send me the phone I wanted. In the mean time, I asked for my calls to be forwarded, which was not successful. I can not speak to a representative because the option now is to pay the bill. Why do that if they have not sent me a phone to use?

I sent my phone to the incorrect address and in order to get another one, I would have to purchase again as their policy for money returned is 30 days. The phone has been back in the warehouse for ten days already. I never opened or delivered for that matter. I cannot believe that they are even in existence with this type of customer service.

I want my money back. Now, I am without $107.00 for I cannot tell how long. Does it really take ten days to give my money back?

I paid my bill a month ahead, so it would not be cut off. When the bill was due for that month, Cricket said the bill was due and turned the phone off.

How does this company stay in business? Another problem is that we get service everywhere, but at home in the house.

Goodbye Cricket!

WARNING!! Stay Away from Cricket! Cricket will not give me credit for my June 2011 payment. I have spoken to 4 reps and faxed all bank details. Every rep tells me something different. Stay away from this company! Phones are also very cheap, you will be lucky to get 12 months use of them.

I purchased a phone that does not work. It freezes up on me. This happened within the first couple of days. I have tried to resolve the problem by going back and asking for help. All I got was a new battery and excuses from the people who work there. The battery did not help. I went back again, and they fiddled with it and got it to come on again, so I went home. It froze up again. So back I go again and asked if I could downgrade to a different model. They said no. So I asked why my phone does not work, their reply was "Things happen".

What does that mean? They will not let me downgrade to a different model or give me my money back, so what am I to do? They want me to keep a phone that does not work? These people who work there are very disrespectful and unprofessional.

I purchased a $200. LG Cricket Android Smart Phone from a Cricket Store. My monthly bill was to be $55./mo. plus taxes. I never go more than 5 miles from the store that I purchased the phone from. I'm retired. Most of the time I'm less than 5 miles from the Cricket Store in question. I'm charged 'Roaming' charges on my bill. I can not get ahold of a 'live agent' to talk with to resolve this. I've tried to call customer service numerous times using all of their prompts to no avail. I've emailed Cricket to no avail. I may be stuck with this phone, but I'm no longer with their plan. I'm appalled that a company can actually stay in business that operates this way.

I was having problems with my cricket phone. I would get static on the phone and then it would cut off by itself. I thought it was the battery because the phone is three years old. so I went to a cricket office to have it checked. they told me that it was caroded inside and I would need a new phone. I purchased this phone on July 2 2011. On that same day I took the phone home, and had the same problems. I thought it was because I haden't charged the phone long enough, I charged it and had the same problems. I took the phone back and they told me that i had used the phone foe one and a half hours and this exceeded the one half hour that they said was the maximum I could use it undere the guarentee.

i purchased 4 phones and 4 lines online with cricket. I received 4 phones but only 2 lines. I made my purchase on Friday, received the phones on Monday. I tried to connect them on Monday and didnt work. Tuesday i spend all day talking to customer service trying to resolve my issue, i dnt understand what is so complicated. I mean they can just add 2 lines but they "Cant " i ended going to the store abd they said they coulnt helo because i made the purchase online that i had to contact the web support.

Today is Wednesday i went back to the store to see if i could get help but since i purchased the phones and put the account under my moms name they couldnt help me because she needed to be present so my mom called customer service and they add me to an account that i had purchased now i was supposed to be able to make changes. Anyway i went back to the store and now am an authorized user right, well now i cant get help because am only an authorized user not the account holder.

This has been so stressful!!!! I dnt know what else to do!

I'm having a signal problem with my phone. So I went to a corporate office / store in MD, and I spoke with a rep named Noah. He was going to give me a new phone, but he didn't have the phone. And I was to pay $20.00. So he send me to a store in Washington, DC. He called the store first. They said the phone for me was at Petworth station.

I went to the store, and then when he told me there was nothing wrong with my phone, I asked, "Do you think I'm here for my health? My phone is not responding. It does this all the time." He told me to send it back to the company, and that he could not help me at all. Mind you, I drove over 20 miles to him, and he knew I was coming, but he was very nasty toward me.

I just paid my stepdaughter's phone bill to have her service restored. The phone was on for 3 days when they turned it back off. When I called, they said they applied the money to the previous month's bill, although she had no service then. When I told them I wanted my money back, they told me I have no chance in **.

They have the worst customer service ever. The porting department escalated the issue to the technical team who never answered for 2 weeks about the claim. There's no skilled customer service at all. Except for the price, nothing is pleasant with the service provided.

On March 15, 2011, I went to an address and talked to Alan **** to make a payment on a PayGo account number **** with a phone number ****. I made a $15.00 payment. I asked Mr. **** how many minutes did that give me and he answered 15 days of unlimited calls. He also stated that no matter where I call within the United States, I still have 15 days to use my number of minutes. In 4 days, all the minutes were gone off the phone. When I called and talked to a Cricket representative, they gave me 2.00 to try to get things straightened out.

When I contacted Mr. Alan **** with merchant ID number ****, he totally changed his story. Had I known that charges would be counted against me for making what I thought was local, there were long distance charges charged to my cell phone which Mr. Alan **** failed to tell me. When I talked to Mr. **** to see if I could get a partial refund on my account, he refused. I am from out of town. My account is from Memphis, TN with area code of 901. So I didn't know that every call I made to any area code 901 was long distance. Mr. Alan **** with ID number **** in Murray, Utah 84107 failed to inform me at the time of the payment. Can someone help me with this problem? Please contact me at my e-mail address.. Thank you.

I have been a customer of Cricket for my cell phone service provider for almost 7 years and have had the same phone number the entire time. Occasionally over the years, maybe 4 times, I have lost track of the date and hadn't gotten the payment in on time. I always immediately make the payment when I realize my phone is off and then call in the confirmation numbers, so they turn it right back on again. My phone would be suspended for less than an hour or two. Now all of a sudden, people are telling me that my name comes up as Wanda ** on the caller ID. I am not Wanda!

After many phone calls and even a trip into the store, I found out that Wanda had my phone number before I did but that was almost 7 years ago! No one could give me a reason why suddenly, after 7 years, the system decides to call me Wanda. They promised me it was fixed and off I went. It was in fact, not fixed, as I soon found out and after another round of calls they, assured me that it would be fixed now. Again, it was in fact unchanged. Another round of calls and this time, they tried to flash my phone from their location. They even manually programmed the proper name into the system and assured me that changes would take place after the current billing cycle. I tolerated it patiently for the three weeks and still no change. Evidently, I am doomed to be Wanda in the caller ID system.

This time, I recorded the conversation with the outsourced Cricket Customer Service people and the woman promised me it would be fixed, as well as promising me a full credit restored to the date of the first complaint. However, I had to wait another full cycle for the change to take effect. So now, here I am four weeks later, still being called Wanda by all my friends, family and single because my girlfriend thought I was seeing somebody else. Clients are asking me who Wanda is or not listening to my messages because they think it was a wrong number. One client, whom I told I would call right back, would not answer the phone because he didn't know who Wanda was and he was waiting for my return call. This whole ordeal is absolutely ridiculous, they have the technology to beam signals all over the world but they can't fix a simple caller ID glitch. If I run my business like this, I would go hungry and naked.

On March 13, 2011, my wife paid my Cricket wireless bill of $41.28. When checking her bank statement, we see that Cricket took out two more payments of $41.28 and $109.28, which were not authorized. In calling the bank, we were told to contact Cricket to pull the two unauthorized payments. Cricket says that they cannot do this and that we have to submit a bank statement showing proof, even though both representatives say that they could see the payments, and these payments caused my wife's account to have insufficient funds, causing extra fees to be charged by the bank.

I went to get a new phone as I have never gotten a new expensive phone before. I had net 10 but it had stopped working. I checked many stores and decided on cricket wireless. I went to the Springdale location on sunset and was talking with the guy and he actually told me even after I had already told him I was getting a phone from him on that day, to leave his store because I was asking too many questions before buying a phone from him. I should have went to AT&T or one of the others but I went to the main Fayetteville location to get the phone.The phone worked OK for a few days and then no more. I can hardly even get it to answer the phone calls and I told them I want a new # . I was told no problem, but that was not the case. I got a phone number, then I get more harassing calls from people I do not even know - just as much as I get from people I do know. So the new phone number was a lie and it only gets worse.

I tried to get my money back and they just laughed and said no way. I let the date lapse on 2-25-11 and the phone was still working on Monday the 2-28-11 so I went home and got set up to call and pay for the next month, but even though the phone worked Monday most of the day when I tried to use to call and get a payment in, it would not work. At 3:25pm I was told you can make payment over your phone even if the service is suspended by *611. 1-800-cricket and every other phone number for cricket would not work, so I get back in my truck and went back to town to the same sorry store location in Springdale and find the same rude person behind the counter and I said I needed to pay the bill. He said OK, I put my debit card on the counter and he said no I only take cash. Are you kidding me, a store will not take any payment except cash and they are allowed to keep operating the business. Anyway I told the guy to have to be kidding me and he said no, he said you can go back to Fayetteville where you got the phone as they are the only location to pay by cc, I only take cash or you can call the 1-800 cricket and pay that way but they will charge a cc fee. I tried right in the store and every time I got to the Say 1 to pay by cc it would not work.

It kept saying did not recognize you response, I tried several times and thought the reason it would not work is because the clerk had the TV so loud it was interfering with the voice prompts. I looked at the clerk and the TV back and forth a few times, he could see me and knew I was saying it did not work and I think it's because the TV is to loud. He just smiled and refused to turn the TV down so I left and thought when i got outside the voice prompts would work but they did not. So I was so angry I just went home after wasting my time once again with cricket. I tried again today to pay by using a different phone and this time it is telling me I owe 130.00 approx. to get service, I was told you pay in advance and if you let your service end you will just need to pay for another month and It will be restored.

Nothing was ever said about getting double billed if you let service stop and why does it make any difference when you are paying as you go per month anyway. I find this extremely distasteful and I do not believe this company has any right to have business operating this way. I have been harassed and inconvenienced and traumatized by this ordeal that should have been a happy time for me saving for this expensive phone that does not work and can get no help from cricket. I am so stressed out and Cricket is a big reason for this. I am so tired of getting screwed by almost every company I have to deal with. I have completely lost my faith in people. They have broken my spirit and I do not know what to do about except to complain and hope someone will look into this company.

I unfortunately got fed up with the overprice service of AT&T and decided to switch my family to a less pricey service. What a huge mistake! My first problem was that my plans were changed without my request to the next higher plan. The next issue was that I made payments through my bank account that took more than two weeks for them to post. Third issue was that after it was proven that allowing my bank to make automatic payments to this company was not working, I tried to pay through their website. It never got posted although the funds were taken from my account.

While trying to deal with this issue, they were not able to help me over the phone so I would have to go to the store (like I have that kind of time). After going to the store and showing them the bank statement (even having the bank customer service people talk to them to prove that the payment was made), I was still punished by being forced to go to to the store to make cash-only payment for their mistake. Go figure.

My name is Donna **. On October 25, 2010 I contacted Cricket to inquire about DSL service in my area, and was assured by the sales person that Cricket DSL service was indeed offered in my area. So, I ordered the DSL unit which arrived the next day. After hooking up the unit, calling Cricket to troubleshoot because it wouldn't work, I was told by their Technical Support team on 10/27/10 that I had been misinformed by the sales person, and that I have Cricket phone service, not DSL service at my home. The unit had to be sent back. Phone numbers I dialed were ** and **.

I was instructed to call ** to get an RA (return authorization) number (**), unhook the unit, put it back in its original box, write the RA number on every side of the box, and then return it via any mail service (USPS, FedEx, UPS, etc. ) within 30 days. I was told that when the unit was received it would be inspected for damage, and then a refund would be issued within 30 days of receipt.

Cricket instructed me to return the unit to Air West, Dock 14, 1251 Perry Road, Plainfield, IN 46168. I insured the package for $200.00 with the USPS (Insured Mail Receipt No. **). The receipt is stamped 11/3/10 (the date mailed from the USPS). I called every couple days to Cricket and every time was told that the unit was not received. On 11/10/10, I spoke to Shawn and he gave me another number to call to check on the unit **. Since it was going to take a while for their paperwork on that end to catch up to the unit, I waited a couple days before I called again. Plus I had total knee replacement on 12/14/10 and could not continue to call these people. I thought surely they would receive the unit or it would be accounted for before I had another chance to call them again.

On about 12/26/10, I was told by a Cricket rep that the unit was never received and I had to go back to the mail service and file a claim. On 12/27/10, I went to the same post office in Westminster, MD to file the claim and they researched the delivery of the unit, and found that it was delivered to Plainfield, Indiana on 11/5/10 at 10:53 am (during the time Cricket was telling me it was never received up to 12/26/10, nearly two months).

I began again to call Cricket nearly on a daily basis. They finally acknowledged receipt of the unit and said that I was refunded all monies back to the original credit card on 12/3/10. I checked the card where the unit was charged from and there was no credit. On 1/4/11 I talked to Mitch. On 1/4/11 I also talked to Tim. On 1/4/11 I also talked to Leli. She told me that she was filing a claim with the Escalation Department and someone would return my call within 24 hours. There was no return call.

On 1/11 I talked to Jen and asked for a U.S. representative. She explained that there were none and that all of the reps were in the Philippines. She explained that she was reporting the issue to upper management and said that someone will call me back with an explanation why I have not received my refund of $192.79 total, unit $149.99 and first month service.

On Dec. 10, 2010, I went to the above location to inquire about the status of my pay as you go phone and was told that my account was closed because I only had 30 days to put more minutes on the phone and since I had failed to do this my account was subsequently closed and my number would be given out to another customer.

After being told this, I opted to purchase a more expensive phone offering, two phones for $67.91 under the $35 a month plan. On Dec. 26th, I decided to visit another cricket location and found out that not only was my phone still in the system, but I could still add minutes to my old phone.

When I returned to the store that had given me the misleading info, the manager, a gentleman who identified himself as Mohammed refused to grant me a refund of my $67.91 and offered only to refund $35.00 of my money back despite the fact that I only made the purchase due to the misleading information that he had given me.

A heated argument ensued between Mohammed and myself and swear words were exchanged between us. Rather than have the incident escalate into violence, I left his store and went down to the cricket corporate office to file a complaint. In the meantime, I am stuck with 3 cell phones as a result of this person's being unprofessional and poor management skills.

I went to the local mall kiosk to see about getting a Cricket Phone, 60 for a used phone $45 a month service and $15 activation. $45 a month sounded like a decent price. Suddenly, it is $135. I asked the kid, "Hey, where is the other $20 coming from?"

He was too busy trying to get the account set up on the phone with someone one at that point to answer any questions. So I asked the shyster looking dude there why my total and his total didn't add up. "Oh, it is extra taxes on the used phone, federal taxes, not the normal 8.25%. Plus you pay $3 for paying here." Umm, no such thing as a federal sales tax on cell phones. So I made them stop in the middle of porting and told them I didn't want it and walked away. I had written my personal info down on a piece of paper and when I thought about them having my info, I got a funny feeling. So I went back and asked for the paper back.

"Umm, we gave it to your wife." No you didn't. "Yes, we did." No you didn't. "Maybe, it is in the trash." Okay, hand me the trash and I'll get it. "No, I gave it to your wife." No. Give me the piece of paper back. After five minutes of arguing with me about whether or not they had given me back the paper with my info on it, guess what? They had kept my info there on the counter behind the display. It was right in front of me, out of my line of sight and they just didn't want to give it back. Why? I don't know. I have my suspicions. Name, address, date of birth and phone number-- there is a lot you could do with that info. I asked why they didn't want to give me my personal info back when it was clearly right there on the counter in front of them where they could see it.

The slimy guy became insulting and verbally abusive, saying he wanted to kick my *** and I walked away at first but then I thought, "Surely, I ought to report this guy." I walked back and asked him for his first name and store number. Again, he became abusive, stating he was going to kick my ass and refused. I asked again and again he refused. So I pulled out my iPhone and was going to take his picture so I could forward that identification of the person with my complaint. Would you believe the *** snatched the phone out of my hand, put it in his back pocket and refused to give it back unless I went outside and fought with him?

I ended up having to get mall security and an off duty cop involved in order to get my iPhone back from him. It would have been a lot easier to simply reach across the counter and take care of things the old fashioned way, but my kids were there. Turns out this guy was the manager! This is the kind of slime balls Cricket employs to represent them. So I would rather not have a cell phone or do a prepaid phone than deal with this company.

I went in there to pay on my Cricket broadband account. The person that was waiting on me was not nice at all. I have been dealing with Cricket for about a year. This person needs to go to school to learn how to talk to people. This person was not nice to me at all. I asked her a question and she snapped my head off when I was in there on 12-13-2010 to pay my bill and she was every nasty to me. I asked her if I can talk to the manager in charge and she told me there was none. She is the only one that runs the store so I said okay and asked her for a phone number instead but she did not want to give me one.

I tried to get a broadband service. It never worked so I asked for a refund. I was told that I would be receiving a check twice. 2 months later, I am still waiting. Now they say I may not get a refund, company policy! I never used the service because it never worked! It's a rip off!

I have been a Cricket customer since 2006. I have had too many problems to list from having my phone shut off even though the bill was paid--to having to replace my phones every four to eight months. The phones are mostly refurbished phones, which they don't tell you, of course. The longest a Cricket phone has lasted me is eight months--regardless if your phone is still under warranty or not. Each time a phone malfuctions, they find that it is your own fault.

My mother, daughter and myself all had the same phone at one point, and all three phones had the same malfunction. Shortly after we purchased them ($200 phones), you could only use the phone on speaker. Every call had to be made or received on speaker! They said that we all three must have dropped them or something, and that the warranty was void! Really? There were two other customers in the store with that phone making the same complaint that day. This is just one of the many issues I have had with this company.

Last night, at 8 p.m., they disconnected mine and my daughter's lines after I had made the payment at about 5 p.m. When I called to find out what the problem was, it took me two hours to get through to a live person. I had to play around with the prompts. It took 17 phone calls to get to the rep. After explaining to the rep what happened, giving him the confirmation number, reading him the confirmation email from Cricket thanking me for the payment, informing him that according to my online bank statement the payment was deducted from my account, and becoming very irate, he finally said that I shouldn't have used the website to pay because those payments take too long to post.

Mind you, they encourage you to go to their website to do online bill pay each time that you call! He then did me a "favor" and reconnected my service and gave me a one-day extension. He advised me to call the next morning to ensure that the payment got posted because the phones would both be disconnected again in 24 hours. I called a total of 12 times today, only to be told that their system is down (which happens quite often).

Finally, I was told that I needed to go to a Cricket store to have them look into my account because they "couldnt see any information on their screen." I asked the rep how she expected the store rep to be able to see it "on her screen." She told me that she had no answers for me, and gave me the address for the nearest store. I asked for their operating hours and was informed that they closed an hour ago. I then asked if she could put in another 24-hour extension, so that I could go to the store in the morning, but she declined to do it!

I almost lost my job over this because I am a contract nurse and am required to be in reach for my patients and company for 24/7. I also get $65/month cell phone allowance. Imagine how ticked my boss was when he tried to call me, and my phone was disconnected! I missed phone calls from my agency offering me work, causing me to lose over $800 in pay. I explained all of this to Cricket to no avail.

Now, I am sitting here waiting to see if my phone will be disconnected at 9:30 p.m., which is when I was "granted" the 24-hour extension. It is now 9:08 p.m. Night time is when I get most of my contract calls for work due to the fact that the shifts for nurses start at 5:45 a.m. These people are actually causing me financial hardship now! I plan to switch carriers towards the end of this billing cycle. This is the last straw. I will also tell everyone who will listen my Cricket horror story!

I have had Cricket since I was 13 years old. I'm 20 now and have never had a single complaint about Cricket. I was born and raised in the city and cricket has never dropped a call of mine while I was actually in the city. I admit whenever I travel to the outskirts of town where there is much less industrialization, my service does weaken but I did my research on the plan I wanted at 13 years old enough to know that would happen.

I have made travels to Michigan, at which point I went into the Cricket store, explained what I would be doing and they set me up with a plan for that month that included more roaming and less of the extra junk I wouldn't necessarily need during the trip. My bill remained the same and my service was switched back to my usual plan with no issue when I returned to the store in the city. They have fantastic in store customer service reps. If you have issues, they will accommodate you. Communication is important. Sometimes going online for the solution won't help. People can help though. Don't be agoraphobes. I think people forget that with the network system we all live by nowadays.

On 10 6, 2010, I went online to see if cricket was a good deal. I looked on their web site and decided I order their basic service. I chose the free phone for my three lines. I was connected with a sales person named Tiffanie.

I asked her how much would the monthly bill would and she told me $97.00.

When I got the phones, I tried to make my blue tooth work and could not. I went to a local store and they said it would not work and sold me a plug in instead for $39.99. I charged the phones. I found that the charge would not last more than a day and one half. Two weeks later I noticed that the plug in they sold me was coming apart. I took it to a cricket store and asked then to replace it they said no. later that week, I asked if they could transfer my phone number to a phone I had used a sprint I was told it would be $55.00 to do that. When I got the money, I went to the same store and asked them to transfer the number.

They said they could not do it and sent me to the main office in the next town and to "flash" the phone it would cost $25.00 and to come back to that store and it would cost $15.00 to activate the phone. I went to the other store and they would do it for $50.00 and it would take 4 hours. I asked them to pair the phone to the new phone that the blue tooth was working on with Sprint. They worked on it for 10 minutes and said it would not work and they would sell me one for $80.00. I said no and went home.

I spent 15 minutes and got the blue tooth working. Towards the end of the month, I went online to see my bill. It read I owed $110.00. I tried to find a number in that site and there was none. I looked in the booklet that come with the phones and I was directed to call *02 so I called that number and after 15 minutes in a automatic voice loop, I got a man the did not speak English very well. He asked me the same questions that the loop asked he told me that there was a insurance charge on one of the phones. I asked him to take it off and he said he could not do it that bill but I would get credit on my next bill which was due on Nov 7th. So I checked on line on Nov the 3rd and it said my bill was $119.+. When I viewed my bill it said my bill was $110.00. At that time, I paid the bill online.

Finally I paid the $119.+ so my phones would be turned back on because one of the phones was for a 91 yr old woman and was told there would be a $2.00 additional charge, bring the total to $121+. Again I called the number went through the 5 minute auto loop before I was put on hold for 10 minutes. Once again, I was connected to a man that could not speak English very well.

He asked me the same questions I had answered with the automatic voice. I explained the problem that took 15 minutes. He then told me there was nothing he could do. I asked to speak to the supervisor. I was put hold for 20 minutes. When I finally was connected and again was asked the same questions the voice had asked. Then I explained my problem which took 15 minutes. She said she could not do anything about that but she would look in to it. By this time, I had spent 6 hours dealing with this. Once again, I tried to get a person to speak to. Again I was put in the automatic loop again and answered all its questions.

When I finally got a human again, I could hardly understand him. He told me he would take care of my problem. He told me to go to my bank and protest the charge and then call back the next day. I went to my bank and they said the transaction was pending and I should not have a problem getting cricket to adjust the charges. The next day I called cricket again going through their loop for 5 minutes before I got a person again. He did not speak English very well he told me everything was ok and he would make a note for the billing dept to adjust the bill.

By this time I had spent 12 hours with the company. Three days later, I checked with my bank and they reported no adjustment was make and my account was charged the $121+. I protested the charge. I once again called cricket. Again the voice loop, at this time it said my bill was still $119+ and if i pay the bill of $124, it would make my bill current. If not, there would be an additional on my Dec bill of an additional $124+. after 10 minutes of this a person answered. I explained to him the 15 minute problem. He did not speak English well either. he said my bill next month would be $105. I explained I wanted this months bill adjusted. He kept saying my December bill would be $105. When I saw he could be no help, I asked to speak to his supervisor. He hung up.

Again I called the loop that this time it reported all agents were busy and kept me in the loop no matter what I did. I called 5 times and was told by the loop the all agents were busy and put me back in the loop. By this time I had spent a total of 15 hours dealing with this problem. I finally thought this was not worth the hassle. I called my bank and canceled the protest. I feel that if cricket lies and cheats their customers like they did to me, they would make a lot of money with the lies of no hidden charges and good service.

I would like my over charges, the money that they charged me for phones they lied about that would not work with the plan I chose and my additional cost to make their phones work. That would be the $39.99 for the plugin they sold me and the $50. that cost me to have them flash the phone to a better phone and the five dollars. They cheated me out of and a guarantee that my bill will really be the $105 and promise me no more hidden charges.

I was looking into buying a cell phone. I saw an online ad for a free phone with Cricket. Their plans seemed reasonable as well. So, I put in an order for a phone. When the phone came, it didn't work. Whoever I called or called me could not hear me at the other end. I did some research and saw that this model was prone to this problem. I tried taking it to a Cricket store to be repaired, but they told me that only a corporate store could fix it, and the only one that they referred me to that was in my area was now closed. So, I called several times to find out how to cancel the service and return the broken phone.

Finally, they gave me a confirmation number to return the phone, but I had to pay for the shipping. One customer service rep. told me that I would be reimbursed for this cost when I received my refund. But, I never did. The month after I returned my phone, I got a bill in the mail for my first month, even though the first month was supposed to be free. I called Customer Service, and they transferred me to the billing department. I spoke to a Mary, and she confirmed that I could ignore the bill and said that she would make sure that my service was turned off.

The next month, I was paying my credit card bill and discovered that Cricket had billed me for another month and taken out the payment automatically without my authorization. I called several times that day before I got to somebody who could help me. He told me that all he could do was cancel my current service send me another phone. By then, I already had a legitimate plan with T-Mobile. I had a relative call on my behalf. After arguing with the Customer Service Rep., she was given a special number to call for billing issues.

They said that someone would be in contact with me in the next two days. When nobody called by then, I called the number myself. The rep. told me to fax in a copy of my credit card statement to a number, and my refund would be processed within 7-10 days.After 10 days, I called back, and they told me that it would take 14 days to process. I called back after 14 days after there was no refund. I was told that the refund for $42 had been denied, and that I was only to get $30 refunded to me within the next week.

I am now out $20 (between shipping back the phone and not getting my full refund for a service I never used) and spent several hours on the phone between trying to get my service cancelled, sending the phone back and trying to get my refund. Please, do not go with Cricket for your wireless service. I am not the only one with a horror story to tell about this company.

We had four main problems: The equipment was faulty; the service was very substandard; the Cricket personnel were impossible to deal with; and when asked to stop our service they agreed, yet three months later, we found that they are still taking money out of our account. The cancellation of service is the most egregious and frustrating on these four issues.

Faulty Equipment: From the first one (Jan 2009) of our two wireless phones did not work at all and the other one had problems. We had to send the worse one back right away. The new replacement phone did not work well either. The second one continued to cause us problems. All three of these phones were supposed to be new, yet we found that they still had information on them from the previous owner. Within less than a year, the display screen on one phone completely failed. The screen had no picture and only showed a distorted blob of color. After about a year, one phone was so bad that we could no longer recharge the battery. We had to use the other phone to recharge it. Eventually, both these phones got so bad that we could hardly hear each other no matter how much they were charged.

Substandard Service: Initially, we bought this service so we could communicate with each other when we were far away, on the road on vacation, and in the city of St. Louis, and here in Sullivan. At first, this seemed to present some difficulties. We often found that we could not communicate with each other, when the other was in St. Louis, either because of the poor signal or the phone indicating we were out of the service area. After a while, the service got worse. In little over a year, the same areas we visited before had continuously worse signals or reception problems, including the areas where we used to have an acceptable reception here in Sullivan. We went vacation and found that the phones did no work at all. We had hoped we could use these phones to talk with each other while we were on the road, in two different vehicles but the phones were so unreliable that, as soon as we got back, we cancelled the service.

Cricket Personnel: All along, we tried to communicate with Cricket Wireless personnel via their toll-free number, the Internet, through our Cricket Wireless phones--texting, or by calling the local corporate owned store. The most frustrating one was the toll-free number. When calling this number, we tried to communicate with the people who manned the phone lines. These people are in foreign countries and do not have a good command of English. When I asked to talk with a supervisor, and the supervisor got stumped on an answer to a question, they would ask me to wait then a few seconds later, they hung up on me. This happened on multiple occasions. I, more often than not, had to use our home telephone to call the toll-free number.

We tried to chat online and e-mail Cricket Wireless. At first, the online chat seemed to be the more useful way to communicate. Still, we were sent in vicious circles, and when our issues seemed to be resolved, we later discovered that they were not. Then, because of the poor quality of our phones, we could not access information which was on our phones, and which the chat line operator asked for. We could no longer use the online chat service, because our phones didn't work--the very issue we were trying to resolve. Our e-mails were replied to with a notice indicating that "this e-mail address is no longer in use," and we needed to call the toll-free number. Also, Cricket's website still refers customers to this e-mail address; an address which has been no good for a long while.

Trying to communicate using the cell phone itself through text messaging was problematic because the phone often did not work; they didn't answer our questions, and they referred us back to the toll-free number or the internet, which do not work. When both phones did not work, texting was out of the question.

The Cricket Wireless Stores are far away from us. The closest one, which is in Washington, MO, referred us to the corporate owned store in Fenton, MO, both over 50 minutes away. When we did talk with someone, we were told to call the toll-free number, access the internet, or use our text service. None of which work. One person, who seemed to sympathize with us, told us that he would find the answer then call us back. He never returned our call. We were also referred to the corporate store in Fenton, but they never answer their phone, and the answering machine refers us back to the toll-free number, which is the least effective way to communicate with them.

Cancellation of Service: The most egregious problem. I called Cricket, as soon as we got back from our vacation. We both resolved to cancel the service, because our phones did not work at all on the road; it was completely useless. When I called the toll-free number, they refused to cancel the service. Instead, we were subjected to a series of sales pitches. They suggested the way to resolve our difficulties was to get new phones and sign up with Cricket for another service period. We called and talked with four personnel in one day. This was especially frustrating because we had a sick child to get to the hospital, and we informed the last person, who insisted we extend our service, that our child was sick.

Finally, or so we thought, after a long time battering back and forth about cancelling the service, this person agreed and told us she would cancel our service. A couple of days later (July this year), we went on an extended vacation for nearly two months. We got back and never even thought of this issue, until last week when we noticed that they were still withdrawing money from our account.

I called them on the phone. Both the worker and the supervisor informed me that there was no record of my service having been cancelled. The supervisor said that she was going to help me then she hung up the phone on me - again. We threw our phones away, months ago and we haven't used this service since June. When I cancelled the wireless service, my wife was standing right next to me. She witnessed them trying to sell us the new service, their continuous refusal to cancel the phone service, and the eventual agreement to cancel.

Now, they are still taking money out of our account and refused to stop. For the last three months, they withdrew over $120. I have a combat stress disorder and this extreme aggravation has caused me even greater stress. They have stolen over $120 from us so far. Their refusal to cancel the service will continue to cost us over $40 per month for service which we do not use. Even if they cancelled it, the service agreement indicates they won't refund our money.

I have been experiencing ongoing problems with Cricket Communications, both with their customer service department as well as executive offices. I have filed 2 complaints to the FCC about these ongoing problems. But instead of getting resolutions, I believe Cricket is sabotaging my telephone. After the first complaint, I started receiving pop up messages that appeared to be advertisements, etc. I went to a full service Cricket store and showed the manager what was happening. He did something to remove the pop ups. He said that they were somehow put on my phone by Cricket but he couldn't explain why. Now, I just made another complaint about the time that the voicemail messages are left on my phone. And I have just started having problems with accessing my voicemail. I am paying Cricket to provide a service and not for ads or pop ups, and also to be able to access my voicemail which has become a big problem.

I set up internet modem over the phone on 31st of September. When I set up everything over the phone, I gave my s.s. number, Name, Birthday, all my information including my Credit Card Number. I never received the internet even though they took the activation and first month's fee. The fee was $46.45. The reason I never got the service is because the person who set it up and took my money didn't put my info in the system. Now they have no way to find any records of me or track my payment (which i have). I just want my money back.

My complaint is about the 50.00 rebate for signing up for broadband. I had 45 days to send in a form to collect the visa card . When I stopped in the store to get it the lady told me that I only had 30 days to fill the form out, and send it in, and that it would be rejected at this late date, but when I had called previously, they told me it had to be after 45 days of uninterrupted service.

They are truly scam artists! I signed up only because of the $50.00 rebate, but I ended up paying the full rice, for a service that's slower than a turtle.

After we bought a pre-paid phone a couple of months ago to use in FL it were not picking up calls at all. I called Cricket and I reported it. They try everything to see why. Finally, the representative tells me that it was 3 errors on the cricket side and was unable to fix the problem. After 4 days of waiting on senior IT representative to call or fix issues, when we called Cricket back, I was informed that they were still charging us for usage.

I demanded to speak to a higher person but I was unable to, instead I was harassed and they told me to give them another 72 hours. I advised how upset we were and to refund the entire amount we paid $16.86 and disconnect the phone. We would go elsewhere to have a better service. Before the call ended, Maria, the supervisor asked me for my credit card number so she could refund the full amount and it will be on my card in 7 days. That was 3 weeks ago and my money still is not on my credit card. I called Cricket last week and spoke to another supervisor and he advised me that he would have to look into this and asked to call him back in 24 hours. There is still no phone call as of today, September 9, 2010. Please help me get my money back. Thank you.

I am 58 and I have leukemia. I've been in the University Medical Center for almost 3 of the last six months. I was released on May 17th and came home. I purchased a Cricket cell phone when I had to go back to the hospital around July 2nd of 2010. I asked if my account number was the same as my phone number. The child said yes and I left for the hospital. When I was released again, I came home and set up my Bank of America Bill Pay, and when asked for my account number, I entered my cell number.

Last Thursday, September 2nd, the bank posted my September payment. On Jerry Lewis Telethon day, I drove out into the desert 40 miles and back for business. My kids insist that I always have my cell with me now that they have almost lost me. Later that same day (Sunday), I discovered that my phone was turned off. I too could not get a human being to speak to me and after being disconnected at least 4 times, I went back to the store I bought the phone at. They said my account number is not my phone number, so now I knew what had happened. Bank of America did send out the payment, but I had my phone number as my account number. I got hold of a human finally on Sunday afternoon and was told that my bill payment would be "researched" and all I had to do is take the printed bank page from my online banking to the local store.

(Again) Tuesday, I did it and I was told, "Okay, it has been sent to the company and your phone will now stay on because they will research the bill." Well, even with the proof I brought them, my phone was shut off again on Wednesday morning. To call this treatment a nightmare (for a person with leukemia to have to go through this run-around and stress) is an understatement. I have a lot of hospital bills to pay and this $35 or so means a lot to my budget. Shame on Cricket for allowing this, and also for whatever group regulating the cell phone industry for allowing them to run free and purposely mislead and flat out lie to customers. I would hope that a lawsuit would be in the works against these companies.

I do not blame the overseas customer service people. It is not their fault that they have a language issue. They need jobs too. However, when I called with a problem with that, I cannot receive land line calls....like from the your doctor, lawyer, or utilities company. Then it is real problem. I called customer service and voiced my concerns 3 times. Each time it was a network problem and my network area was just fine. Then again, about 6 more times. This meant that it was all in my mind. Never mind all my creditors that were beating at my door. So I am tired and have moved on. No longer have Cricket as a phone service.

Complaint letter 8/9/10My phone was stolen Friday July 30; I filed an insurance claim and then proceeded to the cricket store located at 1915 S. Yale Ave the following day (Saturday Aug 1) to pick up another phone. Everything went smoothly, I went home and charged the phone and immediately notice a shortage within the phone. I called the Cricket store on Yale and continuously got hung up on, then the cricket 800 number, informing the operator I have recently gotten the phone from the main store and that the phone appeared to have a shortage of some type.

The Customer service rep. (Jell) instructed me to go back to the store (8/12/10) to get a replacement phone. Upon entering the store, I immediately noticed several customers complaining and the person checking customers in being very rude (I later found out she was the assistant manager) not being attentive to questions and needs of people. I waited 49 minutes to be seen only to be told it was my fault that the phone was not charges and the guy, helped and the other rep that was helping someone else, starting getting involved with my conversation and had no idea what she was talking about, in the mean time her customer became irritated because she wasn't listen to her problem.

The operator that was helping me went to retrieve the assistant manager (Laura), who at the time was checking customers in; he relayed the story and she stated "This conversation is going to very short" we don't sale defective phones so you can either file another insurance claim or there is nothing we can do for you and then proceeded to walk away. This attitude was not only unprofessional but demeaning and intolerable. This woman did not let me explain nor did she speak in a quiet manner, she was practically yelling at me, I was so humiliated and angry that I asked for the stores phone number and continued to leave the store.

I have now consulted with lawyers of the Legal Aid Team and they assured me that if I want to continue with the case, it is surely to became bigger that just myself. At the end of the month I will no longer be using Cricket communications as my wireless provider, I have been a loyal customer for over 9 years and due to this incident I truly see how I am valued in the eyes of your company. I will be glad to take my business to a company that customer are valued and respected as your company and commercials are an oxymoron and a Joke to say the least!

I was told by several agents that I would have service nationwide. I left El Paso, Texas for Florida for two weeks only not to have no service. I returned to El Paso with my "nationwide" covered phone and went to a local store to ask about why I didn't have any service and was simply told I should've. Funny. Well, I informed the agent that I would be taking another trip in two days to Seattle, WA. Again the agent assured me that I would definitely have service that I would have no problem. Well, let's just say I haven't used my phone because I have no service.

I called cricket customer service line and spoke to JB, kimberly, Eddie, Valarie, Victor, and a few others after knowing that wasn't going to get anywhere with all of them telling me something different. I reluctantly ask to speak to a supervisor. Ii was on hold for at least 30mins and got Brandon whom I was told was in a supervisor meeting at 930pm. Wow! On top of that, he mysteriously sound like BJ the costumer service agent. Go figure. He tried to give me every excuse about why I am not getting service and gave me a refund for $12 for my Fla troubles. He even asked me if I was calling from my cell phone. "Mind you, I have no service."

He informed me that I would get a call for tech support in 48hrs. I didnt wait. I called back a day later and got Marie. She stated again that I was out of my service area of El Paso so I asked her if I was paying for nationwide cover just for El Paso and she reponded yes. So I asked if El Paso was a nation. It confused her and asked her to read from my complain that was recorded 36hrs earlier. Again, I requested a supervisor and was told that they were all in a meeting after refusing to hear anything she had to say and not get off the line, waiting forever a suppose it supervisor got on the line. I responded to the "supervisor" by telling her that they have more meeting than I do and I am in the US Army.

Again, she started to give me the runaround and telling me that I had no roaming minutes. But who gives a d**n. I had no service and didn't need roaming minutes because from my understanding Seattle is in this great nation. Needless to say, I didn't get anything but a bunch of con artist. Cricket sucks. I had less problems in Iraq.They are a bunch of rip offs and the government should pull the plug on this scandalous people robbing ghetto a** company, if you can call it a company. Buyer beware. You will definitely get ripped off. That's a promise. So don't waste you time because I promise you, you will have a problem or problems when you leave your nation, ie, your home location.

I purchased a Cricket A100 wireless phone on 6/25/10 and while placing the order, I requested the phone number to dis-enroll from Cricket's "automatic bill pay." Sales said "no problem" and I was given a number to call. I called on 6/25 and it was the number to an automated system that automatically disconnects the caller if you don't have a Cricket cell phone number. Sales did not tell me this beforehand.

I received the A100 phone on 6/29 and called back the number given by Sales to dis-enroll and, again, I was continuously disconnected by Cricket's automated system. I called Cricket's customer service on 6/29 and was instructed to charge the phone. I ended the call with customer service, but was unable to remove the back cover on the phone to install the battery. There was no diagram or instructions with the phone on how to remove the back cover and install the battery.

I called Cricket's customer service and asked if someone could walk me through getting the back cover off the phone to install the battery. Two Cricket employees were unable to assist me in figuring out how to get the phone back off and told me to go to an authorized Cricket store for help. I was beginning to get the impression that switching my cell phone coverage to Cricket was turning out to be a bad decision because I had not experienced this much frustration with other carriers so soon into the new service. What would "down the road" be like? I requested customer service to give me the number for returns.

On 6/29, I called Cricket's Returns Department and obtained a Return Authorization number and asked about return fees. I was told that Cricket would be responsible for paying FedEx's return shipping costs. On 7/2, I went to a local FedEx store to drop off the phone in its original packaging and was told that I had to pay $11.48 to send the phone back.

I called Cricket's Returns Department while I was still at the FedEx store and was told by Cricket's Returns staff that "Cricket does not pay shipping costs for returned items under any circumstances." Cricket Communications, Inc. has failed to take responsibility for the inaccurate and incomplete information given to me by Cricket employees and agents acting on Cricket's behalf and refuses to refund the $11.48 I paid to return their wireless phone.

I feel that Cricket is overcharging people on wireless service. I have a $40 unlimited plan and Cricket keeps charging me for extra things that I don't want. I have had it taken off my phone and it keeps getting add-on again and again. Now they turn off my service and because I refuse to pay for something I don't want. They text you about your bill and when you go into the store, you are told a different amount. When you get your receipt, it always shows a balance and when you ask them about it you are told, "oh, don't worry about it."

They will need a class action law suit against them. A lot people like having the unlimited service so they don't have to worry about going over their minutes. Cricket is a rip off. You are left to pay the bill or be without a phone. You go into a full service store and they cannot resolve anything but Cricket is always right. I think someone should really look into this and soon. I have to keep getting a new account which means new phone because of my job. It is unfair. It comes across unstable to my boss and peers because I have to keep changing my number.

When I called Cricket, my grandson's phone was shut off. I shut off the service on April 15 and turned it back on June 10. I was told I owe $124.00 to turn it back on. I shut the service off and they gave me my AME number. I did not suspend the service. I shut it off. When I turned the service back on, I had the same number and a huge bill. I have paid $120.00 since June 10th and they are saying I owe for May, in which the phone was off. The bill was not supposed to be due until 7-19-10.

More than one year ago I went to this Cricket office to ask about phone and wireless service. After much prodding and pointed questioning to the salesperson I was told "at that time that [my] area was a problem area and did not have coverage" even though their map showed the highest level of coverage there. I was told at that time there was a problem with tower usage/signals or words to that effect.

Last year I returned to Cricket, this time on line to check for coverage. At that time their map indicated the highest level of coverage for my address and I subsequently purchased, on line, their wireless service which has worked fine. One month ago I went to an authorized dealer to inquire about purchasing a Cricket cell, based on my successful wireless service I assumed I would have coverage, their map showed coverage and the seller confirmed they provided service at my address for the cell. He even called the main office to confirm coverage.

One month later I have returned it to the original dealer who indicates the phone is working correctly. I have taken it right to the main dealer on Mooney Blvd because each time I attempt to call out or get an incoming call while at my residence, it goes to roaming - even though I was promised I am a full coverage area. After much to-do the salesperson admitted that her boss had just advised her that there is a "target" area (no longer referred to as a "problem area")here in Visalia - and I am Smack dab in the middle of it. Where is the truth in advertising. I went to great lengths to confirm, prior to this purchase, that I did in fact have coverage. Cricket officials are aware that despite there deceptive "coverage maps" that this is a black out area and yet it continues on.

Again I discovered this false advertising over a year ago and they are still using it today. Beside having spent countless hours waitng in line, talking to representitives, having representitives talk to their bosses and checking their official on line site to confirm coverage I have purchased their cell phone, it's accessories and their service and still have no phone service at my residence or anywhere around my residence for that matter.

Had my phone for a year I had a Samsung Messanger the green one that they don't make anymore. It broke by me sliding up to text. Took it back to the store they told me if I had insurance it would cost me $85 to replace it since I didn't have insurance I would have to buy another phone. My grip is they don't offer you an upgrade or credit you for a phone at all. The service has dropped calls, and I get the operator talking about to make a collect call. THis is a prepaid phone I shouldn't have to make a collect call.I have to dial the same number numerous times in order for it to go through. Sometimes my phone doesn't ring and I get an alert for a voicemail

CRICKET COMPLAINT: Dec 23, 2009 I bought my son a new cell phone and I added the Handset Protection Plan. He lost it Dec 31st 2009. We went in 3 weeks later to get a new one (I thought we would find it but it ends up that it had been stolen and someone was using it!). In February, I received a letter from Cricket canceling the Handset Protection Plan on that phone effective Dec 31, 2009. It said I was ineligible since I had used it twice in a year.

I called customer service about the letter and asked if they were going to pro-rate the charge back to Dec 31 and give me a credit. She said yes. A couple months went buy and I didn't receive the credit, not only that, my bill went up. They had added the Handset Protection Plan back on to that phone without my permission! I called again, went over the billing and overcharge, plus the unauthorized change. I was supposed to get a call back within 48 hours. That didn't happen.

In addition to that, the "new" phone they provided, went bad within 3 weeks, some kind of charging issue where he could only use the phone if it was plugged in and charging. As soon as you unplugged it, it went dead. They told me this was a common problem with these phones and wanted me to pay $50.00 FOR THEM TO FIX IT! I had already paid them $50 (for the replacement) on a phone that, when I bought it, was $150.00, and less then a month later, they were selling the SAME PHONE for $69.00. If you do the math, you can see, that even with the insurace, I paid over twice what the phone was now worth and they wanted additional $$. In the end, my son went to the cricket office in Clackamas (I avoid going there at all cost since it's almost always an hour wait!!) and the manager worked out a deal with him that everyone was happy with.

Since March 2010 I have called MULTIPLE times about the billing issue. I ask for a superviser and they won't give me one. I am required to go over THE SAME INFORMATION again and again, every call. Each time, I get the assurance that someone will call me back. It's now May 23. STILL NO CALL Back. I have called repeatedly over the last two weeks at different times of the day and night and am now not able to get through. The recording says all their representatives are busy and I get put in a loop. I sent them an email today, asking them to call me regarding this billing problem, though I doubt very much that it will do any good.

Here's the billings where they overcharged me: January STATEMENT: CHANGE SERVICE PRORATE FROM 12/23/09-02/17/10 9.10

*should be prorated & a credit should be issued in the amount of $8.94. MONTHLY CHARGE 02/18-03/17 HANDSET PROTECTION 4.95. February STATEMENT: no problems. Bill was correct. March STATEMENT: CHANGE SERVICE PRORATE FROM 03/11/10-04/17/10 6.19 (I didn't change or add any services, this must be for the Handset Protection and if you look at the dates they charged, they match). MONTHLY CHARGE 04/18-05/17 HANDSET PROTECTION 4.95. TOTAL AMOUNT OVERCHARGED: $25.03

No other billing problems since then. They have not continued to charge me for the Handset Protection, but they also have not credited my account for the overcharges. I have had cricket for several years and as long as I don't have any issues where I have to contact their Customer Service Department, I've been pretty happy with them. Their prices for the services provided are very good, especially when you have kids. However, I can literally feel my blood pressure rising when I have an issue and have to call Customer Service.

Another problem is that I can't understand their accent. I have to repeatedly ask them what they said, and let them know that I couldn't understand them, which just makes the problem even worse. 5/23/10: emailed via mycricket web page asking them to call in order to resolve a billing issue. 6/8/10: emailed via mycricket web page: I have been overbilled 25.03 in handset protection charges from 12/31/09. You canceled the insurance & let me know by mail. you then re-instated without my permission. I've called over 5 x on this since February and this is my 2nd email to you.

I feel physically ill when I think about trying to call them again to resolve this. My blood pressure skyrockets every time I have talked to one of their representatives because they are hard to understand and I know they won't follow through. I'm VERY frustrated. It's now June 20th. I'm going to send another email through my "mycricket" account. This will be the third email.

I believe their customer service is located in the Philippines may be the taxes go up every month over there as far as I know the taxes in the USA don't go up monthly. Please be aware this is just a racket to earn more money. Well, I changed my carrier and it is their loss. WHO EVER READS THIS PLEASE DO NOT GET A CRICKET PHONE AS THEY WANT TO RIP YOU OFF. If you drive 10 miles out of your area there is no service.

i went too up grade a phone and bought a nokia 3606,it was defective i took it to the cricket store listed above and had to pay 50.$ then that money was credited to my account.

now i have another3606 that after limeted use has also went haywire, i called to see what could be done ,they would not let me speak to management they had no resolve for the problem at all i know is i spent 270.00 on a junk phone and no one will help me i still have the receipt i always pay my bill ahead of time ,I think you should send me a new phone and i will send thisone back to you,as i have invested many man hours gas and time, and to no fault of my own ,the phone vibrates does all kinds of stuff sometimes i half to take battery out to reset, any way I think you guys should make it right!

Cricket was the new provider in town, and seemed to have it all, low rates, good coverage, decent phones...but the phone never seemed to have coverage. Roaming wasn't included in the $50 per month charges, so all my calls would go to voicemail. When I tried dialing, I would be roaming and they would want to charge me 39 cents per minute to make the call. Then their 2 month old phone a Samsung Messenger II broke and I had enough.

But to cancel I had to speak to 4 people who spoke broken English two of which were trying to keep me as a customer. They also went ahead and billed me for the next month and told me they could not refund that amount, but finally relented after taking all the information they already had and making me FAX them the information besides.

I have had phones turn obsolete before they broke with other services, and with Cricket there was no service any of the time. I am surprised it took me so long to cancel.

Been paying 5.00 dollars a month for around 2 year thats aprox 120.00 dollars plus I I was charged 85.00 dollars when I had to use my insurance that 205.00 dollars and got a refubused phone that dont work keeps shutting off I took it back in less then a month and I was told they couldn't do anything. I bought a new with cash why can't I get a new phone I want something done and will keep call every and anyone until something is done.

Bought a broadband modem for laptop at Walmart. It would not load the installation software. I called their phone system, hung up on me 16 times because I did not have a number or account (couldn't give the modem never loaded). I finally got through and they said they would replace it and give me a month free for my trouble. Well, I did not receive it or when I called back (getting hung up on again 32 times), they told me I had to have an account which would take 7 days to setup. Then they would retake the information they lost. I called executive management and they told me, another 10 days to replace and they would not honor the free month. Also, they had to investigate that the guy said it would take 72 hours. They still haven't given me a date when I will get it. they spend all day at lunch (no joke)! Between 2-4 EST and I quote, "they all go to lunch together" and they only open at 12 noon EST. I still don't have a portable modem. they are the only one that offer unlimited.

They suspended my account on two occasions, after paying my bill on time. I have asked for refund but all in vain for two months now. I lost my money, being not able to get in touch or be reached for employment opportunities, college opportunities, and business opportunities. I had to buy another phone from a different company. These are all unexpected expenses.

I purchased a Mobil broadband device from Cricket with was shipped defective. It was proven to be defective at the Cricket store located at 130 N White Horse Pike, Audobon NJ on 4/15/2010. I attempted to install the program from the A600 mobile device on three separate occasions. Each occurrence only served to cause my laptop to falter and cease its operations. I spent an hour on the phone with 2 separate support representatives for installation support, and I spent hours attempting to install the device without assistance.

After speaking with a representative from internet support 1800 Cricket, I was directed to the store for a refund or product exchange. However, upon my arrival at the store, the program for the device was installed using the same model A600 device which was owned by the store. Even after the program was installed, the A600 I received from Cricket online still failed to work and I was denied a refund because the purchase was made online. After speaking with online representative Shane, I was chastised and denied a refund, sitting the broadband and refund policy. Then I was referred back into the store to exchange based on the warranty, and then I was informed there would be an additional charge of forty five dollars to exchange a product that was defective upon arrival.

I then contact the National Relations hotline, where I was assured my purchase price would be refunded and account cancelled, but she, the representative stated she would verify that information, she failed to get back to me as well. I called her at the same number, and was unable to reach anyone. I originally paid forty dollars, taxes insurance fees and shipping charges totaling seventy five dollars and forty three cents, I would like a full refund. Purchase price, shipping, insurance and taxes.

Cricket double charged my debit card when I authorized the payment of my monthly bill. When I contacted them to get my money deposited back into my account, they told me that it wasn't charged twice and when I insisted on my money to be returned, I was told to provide proof of my claim and if they decided to authorize any funds then it wouldn't be a deposit but a credit to my account.

I explained that I am a single mother on a maternity leave and I am in need of the money that was taken from my account to provide for my newest daughter. I was placed on hold for 42 minutes before being hung up on. When I called back a few days later, supervisors refused to take my calls.

I'm still waiting for my money. I am stressed and my nerves are a mess from the mess they are putting me through.

I ordered a phone and modem from Cricket in Feb. 2010 to be sent Mar. 3rd 2010. I called on Mar. 5th to inquire about shipment. I was told it was on backorder and would be shipped overnight on the 16th of Mar. I inquired on the 16th. I was told that the backorder would arrive on the 16th and would not ship until the 18th via 3day FedEx. I informed the agent of previous conversations with other agents i.e. overnight and so on. I finally received my phone and modem on the 23rd of mar. A month after I had originally ordered a month of going to the library for internet access as I had cancelled my other service.

I was told I would receive a mail in rebate for the modem and to fill it out to be reimbursed within 6 weeks. I never received this form. I called today Apr. 9th and inquired about the form. I was informed I would receive the rebate after 3 months and did not need to fill out any paper work.

I will not hold my breath as I fear I will die. Cricket Cellular should be banned from doing business in the USA either that or they should be investigated by congress. They use bait and switch practices which are against the law. This has caused loss of work time travel expenses, a clear violation of a congressional act and lied to by several employees. I don't want satisfaction because I know my losses is very minor but a class action suit should be brought against this company. Google Cricket Cellular corporate offices any number of ways and see what you get, nothing.

According to the advertising of the Cricket Broadband service, it is supposed to be unlimited. I've had the service for at least 4 months with no problems. Recently, my download speed dropped from 600 KB/s to 100 KB/s. I called customer service and they told me I exceeded a 5 GB limit. I accepted that since all other broadband has a similar limit.

But two days ago, I made my monthly payment and the new month started yesterday but my speeds have not changed. I contacted customer service again and they told me that my 5 GB limit was exceeded (even though the new month started yesterday). I was told to leave my broadband off for two days and they will reset it.

First, how can they advertise it as unlimited if their is a 5GB limit (this includes streaming video which technically does not download to my hard drive) Second, why was the speeds not reset automatically when the new month started, and why is none of this information available in any of the paperwork I received on the day I bought my broadband card?

I was on Facebook when a great deal for a cell phone with unlimited text and talk for $25 appeared. I decided to order it for my 12 year old for Christmas. The phone arrived and everything was fine. I added the $5 long distance, which with taxes and the first month free was $34.74 per month. They turned the phone off on February 3 and it was almost impossible for me to reach anyone. (March 1 ,2010) When I did, they tried to charge me a reconnection fee, plus $11 for three days use.

After talking to several telemarketers, they promised an $11 refund and that my next bill would be $23 with that. Fast forward to March 31, 2010, they charged me even more, $48.65 for the service that with adjustments, should have been $23. The explanation that they gave me was that I already got the first month free, what more do I want. (This was a promo that they were running with web purchases) I told them that they did not have the authority to go into my account and take additional funds.

They then said that the extra money was for online service. There is no online service on the phone. They cut off the text messaging (which was included in the $25 price) and told me that it was considered online. Apparently, I am not the only one that has this complaint with this company. They took double the funds out of my bank account, which was unauthorized.

I went to the center in Kings Canyon in Fresno. The customer services from two employees, Ricardo and Alfredo, were very poor. They let us wait at least for 10 minutes. The security guard gave us the information instead of the two employees. To me, it sounds like they don't care about their customers. I would like to thank the security guard for being kind and taking the time to help us as well the employee who was kind to give us the information that we needed and was kind to apologize for the poor customer service. He was a kind gentleman. I didn't get his name. On the receipt, it shows CSR 457 vxa3592f.

Cricket Cellular Service and customer services stink to high heaven. I have not had a signal since purchasing the phone and have spoken to numerous customer service representatives. The problem has yet to be resolved. That is, if I can get a live person. When I go to their office, they say that it is the phone and not the service and will not exchange or refund my phone. Nor will they credit my account for the time that I have not had service. All I get is a run around. Who is will to sue them? Missed calls from my childrens doctors caseworkers, etc. I am unable to call out from home when there is an emergency to my children's doctors, etc.

I purchased $191.00 a Samsung telephone from Cricket. I added insurance to cover any problems like loss, stolen, or damages. Shortly after, we started having problems with the telephone not working properly. I could not use the telephone during certain times of the night. I could not get a dial tone, or receive calls, so we took the phone back to the Cricket store, and they refused to make repairs free of charge, saying if you have talked to it more than 30 minutes, they could not replace for a new phone, and based on insurance, they said they needed to send the telephone off to the manufacturer for repairs, which will cost the consumer $50.00. This being a new phone, I should not be experiencing this kind of problems. I still have a new phone that does not work properly. I can not receive or make calls during certain times of the day.

Second visit to this store in a month. The associate of the store is very arrogant and rude. My first visit, the whole time this associate was assisting me, she was texting on her own personal phone. Rude. I patiently waited and at one point had to ask her to hurry along with my transaction due to me having to be at another appointment. Her texting is very unprofessional and should not be happening while assisting customers.

Second visit, I took my daughter's phone in to have it checked; thought it was the battery. The same associate took the phone, checked to see if it was the battery. It was she carelessly dropped on the counter. I stated to her that dropping it wasn't going to help matters. She has a rude manner, stated it was an accident. At that point she just put the phone on the counter and went about her way. She didn't bother to ask if she could show us another phone or assist in any other way. I was extremely upset and walked out the store.

I turned around, went back in to ask who the manager was and she said they didn't have one. There was a young man sitting in the office and I asked him to come out to assist. At this point I'm angry and guess he could see that. He then stated to me that (she) this associate was the manager. She looked as if he did something wrong by telling me so. I told her that I would be making a complaint and that the store should be closed down or hire new staff! More damage may have been done to my daughter's phone by this careless manager dropping it on the counter!

I have had my Cricket Wireless for about nine years. My spouse had it first but needed to change to another carrier as he needed to have better coverage. So I had the service changed to my name. I was very happy with the plan, I even advised my family members to get it. But then came the broadband issue, where I wanted to stop my current Internet service, to use broadband. Cricket was always emailing information about specials and the broadband was one of them. So I went online and read everything about it. I even went on their chatline to make sure I understood the service.

They had two modems showing to order, but when I went to place my order, the modem I wanted was out of stock. So I said to myself, "Okay, I'll order the other." I did and the information on the confirmation order stated that the modem would be shipped on 3/3/2010. After a week, I went to check on the order where it shows your tracking number, but no information was there. So I called the web sales customer service and the representative said that the modem was out of stock and should be shipped on 3/16/2010. I would have it five days after that date. I advised that this was not acceptable as my Internet was to be stopped on the 13th March and the modem would be there by then.

I finally talked to a supervisor that did not do anything but say, "I am sorry for the inconvenience but there's nothing I can do." The modem that was out of stock when I made my order was now in stock but the supervisor said that she could not change my order. I am totally unhappy with this part of Cricket's service and would not recommend this service to anyone. I emailed their customer relations dept. and they advised me to contact the same department I already talked to.

So I am stuck waiting for this modem and additional charge from my current Internet service. If I have any problem with this modem, I am taking it to a Cricket store to do a face to face. Anyone thinking of getting Cricket's broadband, you should think twice as I couldn't go to their store as I would not get the same discount on the modem.

Cricket was running a promotion when I went in for new cell phone service. Promo was if salesperson does not ask you about broadband service, you would get one month free phone service. Salesperson did not ask me and I brought it to her attention. She said I would get a free month of cell phone service, which I have yet to get. I have made three calls to the store and every time I was told the free month would be on the next month's bill which it never was. I called again today (03/03/10) and was told the promo had expired in December. The woman told me there was nothing she could do and she hung up on me. She claimed to be the store manager. I'm very upset and feel this was nothing more than a scam!

Think twice about signing up for their $40 monthly wireless internet. For starters, it's not nearly as fast as they claim, more like a decent dial-up connection. Their customer service is awful. First, they entered my address wrong when I bought the thing so I never got a paper bill. Then they sent a cut-off warning by TM until two days before the due date. This is when I realized they have my address wrong and tried to change it online.

On my first two attempts, their site crashed and couldn't complete this simple function. Oh yeah, it still takes 48 hours to work its way through their system. Then I tried to pay my bill online but their system kept saying the address entered didn't match my billing address. This was ***. I called the 800 number specified, only to be told that it was for new account set-up only. So I called the number offered by that vmail robot. That one was even worse, an impenetrable maze of options, none of which applied to my situation. I was on hold for six minutes before being cut off and gave up after 16 the second time around.

The next morning, I was finally able to reach a person. To give them a little credit, he was at least friendly and tried to be helpful. Unfortunately, he had only the same [bad] system that failed the night before. So now, I have to go out of my way to go to their store and pay my bill in person. If they think I'm doing this every month, they're insane.

I have a pay as you go phone from Cricket. I had a $5 balance on phone but my account was to expire at the end of the night. So I drove to a Cricket pay store at San Diego, CA 91945 and called a Cricket rep on phone to make sure this was what I needed to do. She and another store clerk both said yes so I paid $15.00 toward my account. I paid, got a receipt, and drove five miles back home. When I went to use the phone, they said that my payment wasn't received so I called Cricket again. They said that they had no information on payment even after I gave them receipt numbers. I was told to go back to store at 3445 Lemon Grove Ave, San Diego, CA 91945.

I showed Chris, the clerk, that I had made the payment as showing on my receipt. He said that there was nothing he could do. I needed to go to main Cricket store 10 miles away to get help. So I drove to San Diego, 92115 and walked in only to discover that the place was worse than the welfare office or the DMV combined. I had to punch in personal information on to a screen that everyone could see just to get my name called. There were people complaining everywhere as armed guard was half asleep at door.

I stood there from 7:30 pm to 8:30 until my name was called. I went to window told the clerk my story. He said that I need to go back to where I paid in the first place so my voice got loud. He said to have a seat and wait again for a manager and my name to be called. Ten minutes passed and my name was called. The manager said that he can punch in the $15.00 payment but it won't help because the office is closing now and the payment transaction won't be recorded until morning. I will lose my $5 and my phone will be shut off for 24 hours in order for the big Cricket office to receive and log my payment.

I required customer assistance in order to access further explanation on a receipt that needed clarification. In the receipt, I had a balance due which was not accurate. Furthermore, I was overcharged an additional fee. I needed a representative to explain why the overcharge and the balance due. But the representative was unprofessional, uncooperative, and extremely rude. It was obvious to me that this representative is not the best candidate for this position; he is incompetent with the Cricket software, which was obvious due to his lack of assistance and his people skills are that of a 2 year old. I was extremely upset at the situation and the fact that the representative didn't and wasn't able to assist me and only made the situation worst.

We used cricket for over a year. There was no real problems while we had service. We then switched to another company and kept our phone numbers. Well 6 months later, we both started getting all these phone calls and texts from people we didn't know. It was like 1 a day, it was like 20 a day. Eventually we found out Cricket had given our phone numbers to other people! So we were getting texts and phone calls that were meant for them! Luckily we didn't answer the phone calls for the most part (to waste our own minutes). They said they were going to fix it and were still waiting.

I have had Cricket phone service for about 3 years and until I wanted to change my plan, had no problems and great customer service. On Feb 3, 2010, I called to add two lines to my existing service for a family plan that was advertised for $99. I was told first month was free on the two new lines. I was told to go into a Cricket store and make sure they were added to my existing line as a Family Plan.

I go into the store today, 2/22/20. Well, before the free time ended, I find out I wasn't signed up for a family plan at all and had to pay $178. Instead of being signed up for family plan, they opened a second account! I had to pay $15 to downgrade my existing plan, plus a month of service and $112 for the family plan. I was literally charged twice for the same line! The girl in the store claimed she was the manager, which I seriously doubt. I called Cricket, got hung up on by one agent and bamboozled by a second. I asked to speak to a supervisor; he put me on hold ,came back, gave a different name and that he was the supervisor. First thing out of his mouth was I had overpaid and should have a credit. Before the conversation was over, I owed them. I had no problem letting him know that unhappy customers tell everyone and happy customers refer. Before I go to bed tonight, I intend to post on every available site that Cricket is a bait and switcher!

I had a phone and I called to upgrade my phone. I actually have 2 lines on the same account. Well, my phone started roaming and wouldn't get off of it. I even tried to program it but it wouldn't because of the roaming. I called Cricket and each phone rep passed me around when I asked to speak to a supervisor. They disregarded what I asked then hung up on me and disconnected the line that worked and said they were going to charge me all kinds of fees.

Months ago, I called in to have my phone number changed. Instead of them changing my number, they added a line to my account and gave me the number. But they never stated that they added a line when I come to find out when I went into the store to have my plan lowered to affordable rate plan. The store manager informed me that I have two lines on my account and he asked if I would like them to remove it. And I explained to him I've never requested to add a new line to my account. So he went through and fixed it.

I paid for three months of an added phone line that I did not ask for. And they refused to do something about it but gave me a $5 credit. How can people do this and get away with this? When you steal from people on the street, they arrest them. But it seem like businesses can take from customer and nothing can be done.

My Cricket phone was suspended after a late payment so I followed procedure and went to the nearest store and made a bridge payment as suggested, a $22 bridge payment. Now, I'm certain that my check has made it to your establishment but I can get no human being on the line, always a voice activated person. My question is that now that I've paid the $52.62 plus the $22 bridge payment, how much longer must I wait until my services are reinstated?

I have had a cricket phone and account for several years now. For about the last three to six months, Cricket has been adding an Internet service fee onto my bill. I have never ordered Internet service, I do not want it nor can I afford it! Not only does it take forever to get to a live person, most speak very poor or broken English and they are hard to understand.

When I tell them that I have never ordered the Internet, they flat out tell me that I had to have done it. They say that I either came in or I did it on the phone. I said, "Well, I have no car, and no way did I do it over the phone." Then they said, "You had to have lent your phone out." I said no way am I stupid enough to lend my phone out. She then proceeded to tell me that if I hit one wrong button on my phone, it will automatically set your Internet up. I am like, are you serious?

One wrong key gets hit and it could set Internet service up on the phone. I said, "Well, you must be getting a lot of calls from people like me and she said "Yes, we do." But they accept the fact that they hit a wrong key and pay for the Internet. I was totally floored. I would have to be so perfect not to hit a wrong number or key on the phone. This is an outright scam! How do they get away with this? Someone needs to put this cell phone company under investigation. I also asked if they could put a lock on it so it cannot happen and they said no.

Right there, this tells you that they are running some sort of scam and it's just not right or fair! I am disabled and live solely off of my disability check. I cannot afford to pay for Internet on my phone every month--that I do not want or use or even ordered! The gal I spoke to on 1/18/2010 at around 4-4:30 pm was Karen. They are so rude there at Cricket. The CSRs really need a refresher course on "Rudeness." It's so sad how they are taking a lot of people like me to the cleaners. I simply cannot afford to play their games and I wish someone would put a stop to it.

I went to pay my Cricket bill at the store. The gentleman called customer service. I disputed this bill and said where I paid my November bill payment at Dayton Blvd Cricket store. My payment of $81.16 is posted at this store but they failed to submit receipt too the corporate store. So I went to this location where I paid my payment. She stated she did not turn my payment over to the corporate store on Lee Hwy Chattanooga store. She was rude to me. Manager Monica said they are lying about this matter. I could not speak with this individual at all.

So I drove over to the corporate store and said the payment was posted at the location, but was not received by them. I told her the problem on this matter. She said she could not help me. This is the corporate store about issues and disputes. She told me to go back to the store again. I paid this bill there. $91.16 is something I paid but I do not owe. It is posted at the Red Bank store. "It is this store's fault," I said. Why should I have to repay again when the store failed to return my money to the corporate store?

I called customer service when I got home about this matter. They said someone higher up in management would call me back about this matter. Of course, no one called me back. I called again, stated the same. I should not have to pay for their mistake; twice the proof of payment is there. Help? I just want my money back. Customer service says there are no managers for this company?

On January 8, 2010, I purchased a Cricket Wireless phone online. I also added two-day shipping for an extra $12.00. I still had not received the phone on January 15, 2010 so I went online and ordered another one thinking that maybe I made a mistake when making the order. I finally found a number I could call. For most of the day, I could not reach anyone. Finally, around 3:45 pm, I got hold of a customer service representative and she told me she could not help me and gave me a number to call. I called that number and the man said that the phone that I chose was back ordered. So I asked him to cancel the two orders and he told me he could not do that, that I had to call another number for that. So I called that number and they said the same thing.

I went through five different phone numbers to finally get told to call the first one that said he could not do. I asked to speak to a manager. Paula was the first manager I talked to and she said that Cricket will not cancel the order. I have to wait until they shipped it and then return it, and wait 30 days for a refund to my bank account. I asked her why they had not yet charged my debit card yet and they had not sent the phone out yet so there was no reason to not cancel it. She just repeated that Cricket does not do that so I asked for a number to call the corporate office and she said that they do not give that to customers and that I would have to email the headquarters.

I told her that I wanted to talk to a real person to get this taken care of right away. She hung up on me. I called back and got Jose, a customer service representative, and when I insisted I talk to a manager and not him, he hung up on me. So yet again I called back and Joseph connected me to a manager name Michael. He said the same thing to me and I got the headquarters email. I still have not heard anything from them, and now they have charged my debit card and still have not yet sent the phone out. Still, they say they are processing the order.

I went to a Cricket office named above on 1/6/2010 and got a phone. I also have service with AT&T which wanted to port me to Cricket. On 01/11/2010. I called the Porting Dept., which told me it was taken care of. After 18 hours, there's still no service, two phones disconnected. And they gave all of my personal information to another person: when I got there, what phone I bought, how I paid, my address, my number, when did I try to port my old number. After seeing there were no service in neither phones, I called AT&T on 1/12/2010 and got my number ported to them for $35.00 activation fee and I have to pay $175.00 early termination fee. I paid Cricket $120.70 for phone and activation.

My plan, which is $50.00 a month, provides unlimited calls, text, and web. I understand that there is a $15 for changes to your account, such as phone number, cellphone, and etc. This month, January 2010, my bill was for approximately $84.00. Where did this come from? My last bill was for $177.00, however according to a Cricket Wireless rep. that this was an error, and to disregard it, and to pay the fee for my plan, which I did. Today, I suffered the worst customer services ever. How Cricket works is easy. During the first year, or several months, you will be satisfied with the billing. Once you hit that year mark, you will have peculiar billing, and Cricket Wireless knows this. Understand, it's about money with these guys. Customer service with this company is more of a "speed bump" or "space filler ". Just something to have. It is best to avoid this company, suck it up, and deal with a reputable "American" company, where you will deal with "American" people! This fraudulent billing interferes with my business and personal life. It's unpredictability is a headache, and I'm leaving Cricket.

Wile on vacation 26 - 29 Dec 2009, Cricket Cellular disconnected a cellular telephone I had provided to my 89 year old mom. She is in a nursing home 150 miles from where I live. I discovered the disconnect when I returned home. I tried to call customer support and went around and around with the telephone carousel. The telephone system hung up on me no less than five times before I finally called the "New Service" number and managed to persuade the person to give me a service number.

I called that number and could not understand the person for her heavy accent. To give her some credit, she did try to phonetically pronounce the words. It turns out my credit card had been denied. The reason was that the Bank had issued me a new card with a new expiration date. I provided the new numbers and thought it was over.

Not so soon! The New Year's holiday saw my mom's birthday without my ability to contact her. On 4 Jan 2010, I started over and finally reached a live person in the Philippines. She said she could not fix the error and she would get her supervisor. You guessed it, 7 minutes on hold and the phone went dead with a busy signal. I also emailed support two times and received a notice that I had already been served and the problem was resolved. It never was resolved. This is the worst customer service I have ever experienced anywhere. I do not recommend Cricket Cellular to anyone.

I order a phone and they gave me a shipping arrival time and the phone didn't come so i called and they are still not able to give me a ship date and wont return my money till i get the phone and sent it back and they haven't even sent it

I cannot get any satisfaction from any CS Rep I talk to so I'm going to the head of the line. Charged too much for monthly bill due to Company screw up

I agree with all that has been posted on this web-site regarding Cricket customer service. IT IS A NIGHTMARE! AVOID CRICKET - It is better to pay more money - than fool around with this Mickey Mouse company. I sent two e-mails over the last four days. They won't even respond to me when I threaten to cancel my phone service. I have paid on-time with automatic bill pay for the last 4 years. Due to a change in credit card because of some fraud that occured to me - I contacted Cricket and gave them my updated cr.card info---of course, they don't process it --- and consequently shut my phone down. Now, I can't get a hold of anybody. It's prett crazy. I am done with these losers and plan on upgrading to a real cell phone service. A cell phone that actually gets reception outside of Portand, Oregon. What a waste of time and energy!

im being charged for a disconnected cell phone. the number is not active. billed for oct nov dec

On Saturday, Dec 5th, I contacted Cricket Sales to order a phone and phone plan. I provided my credit card information and was told by a sales representative that the address I had given was not correct and the sale could not go through. I instructed them to remove all of my information and the representative said it was all deleted. I hung up the phone and 30 minutes later I received an email that Cricket had placed an order on my credit card.

When I contacted the sales representative back they stated they could not cancel the order. When I escalated, they told me they could not cancel the order. I explained to them that they did not have authorization to use my credit card and they said there was nothing they could do. I was told I would have to wait for the phone to come and return it or contact my credit card company. I told them again that CRICKET used my credit card WITHOUT my authorization and they again stated there was nothing they could do.

I asked to speak to a supervisor and was put on hold for 15 minutes. When the representative came back, she said no supervisor could be found. I told her to keep looking. About 5 minutes more passed and a supervisor came on the line. I went through the same explanation and he told me there was nothing he could do and hung up.

My 16 year old son purchased a cricKet cell phone over the summer while he had a summer job. Once school started, he could no longer pay his bill. One month passed without service. The next month I decided to pay it for him and we went to the store to pay it. We were told that we had to pay two months even though he had no service the previous month. I asked Derrick, the Retail Sales Representative why did I have to pay since he had no service. I stated that it sounded like a contract to me. I said "I thought criKet advertised 'no contract. I told him I had a pre-pay phone and if I don't pay, my phone is inoperable however, I don't have to pay for the time between service interruption and getting it turned back on. He said it's "kind of a contract". I said "my son is a minor and cannot sign a contract". He then said, "well it's not really a contract. Your son could have used his phone if he had paid his bill. All he had to do was come in here and pay his bill". I said, "he couldn't pay his bill nor could he use his phone so why does he have to pay for the time he couldn't use his phone?

We went back and forth on this issue and I ended up paying for the two months to get his phone turned back on. A total of $118. 14. I also had to pay $3.00 for paying the bill in the store. His explanation for that was the company is trying to go paperless. My son still receives a bill in the mail. That's not paperless. It's a rip-off. It's also false advertisement. They need to be investigated for fraud. Also, how can they bill my 16 year old son? I'm not paying that bill again. His bill is $50.00 per month. He has no job. I did not give him my permission to get the phone in the first place. I purchased him a Virgin Mobile phone like mine but he decided to get a phone like his friends. Who's responsible for the cricKet bill because his phone just got shut off by cricKet?

Cricket offer me the bridge pay on a Monday, November 30; then, said they did not offer it to me on Tuesday, December 1, 2009 when I went to make a payment on the bill; I spoke with a supervisor who was very nasty and finally she took my payment and gave a confirmation number of 124275. By Wednesday, December 3, 2009 they suspended my cell service for both phones (my mother has the other phone); I called them and explain that my bank record show that they have received the payment but perhaps they neglected to post it. Well they did not just neglect to post, the purposelly would not post it.

When I checked with the bank, records clearly show they were paid the monies the day I paid. Cricket now (I believe can route you number not be answered by one of their henchmen) will not take any calls from my telephone number. They have my money for future service. I do not owe any back bills/payments. They suspended my service and now they refused to receive calls me to settle this matter and they will not return the monies paid for the December service. It is now December 4, 2009 and I don't want to pay the balance on this December service because they are showing an invoice to pay the entire amount and won't acknowledge they received $50 already. I convince Cricket is set to steal money from people. I have a warranty on my phones and when I returned one because it failed to work, they charged me and said if the phone is resaleable or reusable they will return $35.00 of $45.00 they forced to pay, but they will keep $10. I asked why? The person humped their shoulders.

On 11/02/2009, my Wells Fargo Bank statement showed that the payment transaction posted and withdrew $52.32 on 11/02/2009. My phone has been disconnected twice since my payment. I have visited the corporate office on Fond Du Lac Avenue in Milwaukee 2 times since my payment was made. I provided a confirmation number to the customer service representative via 800-cricket, and also submitted proof of the transaction from my Wells Fargo Bank account to personnel in the corporate office.

I have contacted Wells Fargo Bank and they have indicated that they are not able to resubmit the transaction without withdrawing additional funds from my bank account. I have been told by cricket customer service and the corporate office personnel that a tracer has been put on my account to find the payment, but my phone service continues to be disrupted.

I've been informed by the corporate office personnel that the proof of the transaction from Cricket Wireless Communications of the withdrawal from my Wells Fargo Bank account is not sufficient to post my payment. My last visit to the corporate office on Fond Du Lac Avenue in Milwaukee was 11/19/2009, and my service was continued for 4 days. My service was discontinued again on 11/24/2009. I also submitted an inquiry to the cricket corporate office via e-mail on 11/19/2009.

I have been unsuccessful in getting a representative to answer the phone at 800-. My call continues to be disconnected. I have also been unsuccessful in getting my payment posted to my account so that it remains in good standing. Also during the week of 11/16/2009, I received a letter in the mail concerning the $50.00 rebate that cricket offered on my phone. I submitted the application and was denied the rebate for two reasons. 1) Application did not include original UPC 2) Application did not including original ESN.

I do not have a copy of the application that I mailed for the rebate, but have heard from other cricket customers that they were also denied their rebates. Any assistance you can offer in this matter is appreciated.

I have been trying to speak with a Cricket representative and I called the 800 number for cricket. It just gives you a recording informing you there is a high call volume but if you want to speak with someone press 3. After you do that it just keeps putting you through the recording again and again no matter what but you push. I am trying to get my bill prorated because the service has been off of 2 weeks yet is it requesting that I pay the full amount.

We have been extremely busy and our bill is due on the 2nd of the month. It was two days later when we realized that it was due. My husband was going to pay it on-line and found that there was another large charge of seventy something dollars beside the regular rate. I have not had cell phone service since Oct. 2, 2009 and the bill is larger than I feel it should be. I want a big complaint lodged against Cricket and I will make sure that I spread the word to other people not to use them.

The following email was first sent to Smith Micro since it was under Support for the program that launches the Cricket Wireless service at 9:30 p.m. Friday Oct 30, 2009. They provided me with an email address to Cricket Wireless Support on the following Monday which I immediately forwarded the message to. There has been no response, so I thought I would send you an email with the body of the text that was sent to both parties. By the way, we've already lost two of the seven clients I have recommended the service to. My step son says that he called Cricket Support earlier today and was informed that the bandwidth was throttled and will be this way for the next several days because of "excessive downloading". I don't put any stock in this statement as this has never been a problem before; Cricket Wireless is advertised as unlimited broadband, & the two clients I lost today to a local Internet provider used the Cricket Wireless service for less than a month. Please see below:

For the last two hours my Cricket Wireless modem has been running download speeds between 100-110 Kbps. Ping & upload speeds are typical (ping between 280-330, upload speed is 90-120 Kbps). Do you have a server down? Weather is clear here. Download speeds generally range from 400-700 Kbps.

Generally, these speed reductions are only seen in this area from 2 a.m. to 3 a.m. I'm assuming a server reboot or other maintenance is being done at this time as this always happens regardless of the time of year.

I reside in Atoka, Tn., approximately 25 miles north of Memphis.

Windows OS Version: Windows XP Home Service Pack 3.

System scanned for viruses and other malware. System is clean. Last Windows update run Thursday 10-29-09. Antivirus updated at this time.

Additional system used to test modem is a Dell server running Windows 2000 Pro. Windows updates and antivirus updated same day as the above system. This system also clean. Same problem.

Problem detected with Session Information window provided by QuickLink Mobile software, verified by whatismyip.com/speedtest/index.asp.

It is now 75 hours later and I am running a new application, http://www.speedtest.net; it also reports poor results. I am a local tech in the area & have gotten calls from three clients so far wanting to know why their Internet service is running slow. Current results as of Tuesday, Nov 3rd at 1:00 a.m.:

Maximum upload speed: 100 Kbps (normal).

I informed my clients that I would contact them as soon as I received an answer from you. Are you upgrading your servers? Satellite hit with gamma radiation bursts? Is this the new normal my clients can expect? They & I are not happy. All these users use both desktops & laptops. I myself have two desktops & one laptop. Please respond as soon as possible so I can contact my clients and let them know when service can be expected to return to normal. This is a service I highly recommend because of the price & past reliability.

I have tested the service again as to the ping, download speed, and upload speed as of 12:40 a.m. today, Wednesday, Nov 4, 2009. A response from you would be appreciated in this matter. If this email has been sent to the wrong department, please forward to the correct department at your earliest convenience. Thank you.

I received a phone call from the Escalation Dept. on Friday, Nov. 6th, 2009. I was not able to take the call at the time and a message was left by Bill W. S requesting I return his call on Saturday, Nov. 7th. He informed me that he normally doesn't work on Saturdays but would be in the office at 8:00 a.m. the next morning my time to take the call. When I attempted to contact him, all I could reach was the answering machine. I left a brief message that included a call back number and a request to contact me at his earliest convenience. It is now Monday Nov. 9th at 8:05 a.m. my time and I have once again attempted to contact Mr. S at the phone number given. Mr. S no longer occupies the office or the phone number has been rerouted to another office occupied by a gentleman who is only identified as Pat. I shall wait on this phone call until 12:30 p.m. today to see if a return call might be forthcoming.

No phone call was returned in what I expect to be a reasonable time. All I can conclude at this point is that their customer service is lacking or they do not wish for me or my clients to participate in their services anymore. I cannot recommend this service as truthful as far s their advertised claims any longer.

I am forwarding a copy of the final message to Cricket Wireless, the email address listed for Bill W. S, and the Better Business Bureau in Denver, Co. No further contact will be required. Our cell phone has been switched from Cricket to Cellular South. We will also be switching our broadband Internet connection to the local company that provides this service. I would like to say we did appreciate the service you have provided the past two years and are sorry we have to part company.

this is the email sent twice with no response to date:

i received this phone on friday october 30 at noon PST at my place of employment. when arriving home, i found that i have NO SERVICE/NO BARS to be able to use the phone. i waited till the next day hoping it would work and when it did not, i called your "customer service". when told this to "David" he advised to take into a store to check the handset.

i did not purchase your service to have to take in the next day for service issues. if i cannot use in my home, the primary place of my calls, the phone is useless to me and so is the service. your coverage map does not claim "possible" coverage in my area, but coverage. i have had the phone less than 24hrs and most calls were due to programing and customer service, which accumulated more than 30minutes and "david" telling me i cannot return the phone due to the 30 minute limit? this is a scam if allowed for a customer to purchase your product based on your coverage map, spend time programing and troubleshooting w/your service department, to then be told i accumulated too much time to return. i switched to your company due to the lack of service with another, i expect Cricket to do the "right thing" by one who cannot use your service where needed most, and who ordered based on your information. i am not using the phone given the calls drop constantly in my home.

I went online to pay my cricket bill. I entered that I wanted to pay $50.00 and the amount that was taken out of my account was 140.00. I went to the Rivergate location that afternoon and asked to speak with a manager. She told me that I needed to bring in a print out from my bank explaining the charges that I incurred and they would do a refund request to get the over charged amount and any NSF fees that I incurred refunded to me.

I did this the next day. I asked how long the refund would take and in what form the payment would be in. I was told 2-3 days and that she was unsure how the refund would happen, she stated she would return my call and still has not.

After waiting 11 days and not getting any refund or calls, I called the Corporate office for Cricket in Denver and spoke with Craig W. He said that he would look into it for me and call me back. He did and said that NO NSF fees that I incurred would be refunded to me by Cricket b/c my bill was past due! They are only willing to refund 58.63 and I dont even know what that amount is even for. My bank account is currently overdrawn 305.00 because of the mistake this company has made. The reps have been rude and unrealistic.

customer service sent me to program a flashed phone to cricket dealer, and was turned away claiming they cannot program my sanyo phone that has been hooked up with cricket already. i have been without a phone now for days and am about to switch to boost! have talked with cust service several tmes, and hope im not being charged any fees whatsoever!

I called the company on 10/8/09 which the rep. was giving me a hard time. I think that this is ridiculous, and it's not an difficult request. But they will not help me. I'm really upset by this and what this rectified asap. If not then i will disconnect my service and take my business elsewhere.

also to add...while i was explainging my problem to the rep. it was very difficult to hear her. their was so much noise in the back ground with shouting and laughing (which i feel like it is not professional at all). if this is how the company runs it's business then maybe i should just disco. my service asap. all i want is credited to another acct.

I Can't give you information on the corporate address of cricket as they would not give me any information to me to address a complaint letter to. I have been looking for Broadband service that is affordable to replace my dial up internet service. Living in a rural area my choices are limited. Periodically I check to see what is available in my area.

On Sept 25th I checked online and my area code came up as an area that Cricket Wireless was now serving. I called the online number and a Cricket Rep verified that my area was now receiving service. I then made an order for Broadband Service. On Sep. 28th the Broadband Modem arrived. When I loaded it on my computer I could not get it to connect so I called customer service for help.

After several more attempts the Rep transferred me to another Rep who then informed me that I was in an area that was not being served by Cricket. I then asked for authorization to return the equipment and have the charges refunded. I was told that I could return the Modem but the ativation charge could not be removed and that I would have to pay for shipping back.

I explained that this was not a return request since the order was fradulent..that I was promised a service that they could not provide so it was their mistake and they should take the burden of all costs. Dan (the 4th person I talked to) then said he estimated that I would get the

$83 returned. I requested a firm figure but he would not give me one.

Also according to their online refund policy I could be charged a $35 restocking fee on the Modem. when I called back again I asked the next rep so that means you will probably substract the $25 activation fee and the $35 dollar restocking fee and she said yes...meaning that after I pay shipping charges I would end up getting back about $10.

I then called back to inform them that I am asking my credit card company to decline the charges. I said that considering that under what they have offered that was my only choice and that I would not be returning the modem until they let me drop it off at a Cricket Store or they send authorization to have the modem picked up and shipped back.

This has taken a lot of my time to try to resolve. And at this point I will still have to wait to see if my credit card company will be of any help to me. I was really peeved that no one would give me a person or an address to write a letter of complaint. I can't understand how a business can get away operating in this manner. I have spent several hours on this issue already.

the company is a waste of time to get anything resolved. they changed my nane to another person which shows up on others cid and they said they cannt fix til 7-10 days and my phone makes alot of business calls which has lost business for me and maybe for the next 10 days or so. the tech support is inexperienced in any matter asto how to resolve any issue, customer support is also poor. i gave them my number from us cellular and they did not port the number as they were suppose to and when i called they explained that i was given another number for a temporary while but only after i called did i find that out.

when they ported the number that did not work for several days after they swore that it was done. this company needs to be forced to go out of business for being in every way not able to handle customers problems or request or anything else for that matter. now i have a phone that i am told that i cannot return that i spent 200 dollars for as i prepare to switch back to original carrier. i guess good pricing for service comes with the worst of service go figure

Cricket uses advertisement to reel you in, but it's misleading. It's true that that they offer unlimited service, for the most part, for $30 a month, but that plan is limited, Premium Coverage costs more. Don't make the mistake of thinking that you get nationwide coverage with the Premium plan, because you don't. And if your phone starts to roam, that can be a problem. Depending on your plan, you get so many minutes for roaming, this is outside of your unlimited calling plan. What doesn't make sense is this, if you have unlimited calling, text, picture messaging, long distance and so-called premium coverage, why do I have to worry about roaming?

That's only the beginning of my problem with Cricket Wireless. If you're a day late with your payment, your service gets turned off, yet they charge you a month in advance, plus you have to pay a $10 re-connection fee. If you pay in the store, it's another $3 just to make a payment. You get charged every time you make a payment by phone or in-store. It's $1.25 per month if you want a paper bill. Payments done on-line may not go through right away, so if you pay on the day the bill is due, you may end up with loss of service and a late fee, like I did. When I first signed up, my service papers said that my bill will be $66.94 per month. However, ever since that first bill, if then, I've been charged $67.20 one month, $67.39 another month, and so on, but never $66.94.

In August, I made a partial payment online on my account for what I thought was their 'Bridge Pay'. It turns out that they don't do Bridge pay online and it could take up to 48hrs to credit your account, so I was told. I currently have no service and if I want it back on, I have to pay the balance plus the $10 late fee and $3 payment fee, and then there's my next bill, which is due this month also. I asked about getting my billing date changed, they told me to go into a corporate location. I will, but I have a feeling they will charge me for that too or say I have to pay both bills, plus the next two weeks of service, before they can do it. Another thing about the Bridge Pay, when I asked a customer service rep why my service was disconnected after I made the payment, he said that the payment posted the day after my due date and that Cricket does not offer Bridge Pay in the Chicago area. I asked why not and he couldn't give me a reason. But, he did say that if any agent told me that they did offer it, I was given the wrong information. On top of that, he had a bad attitude! The problem with his statement is that, you CAN do a Bridge Pay, but only in-store, and it's offered in Chicago. I know because I have done so. I called one of the stores today to confirm it anyway and I was told "yes we do."

I also questioned whether or not I could leave the service off for a month and then resume service the following month. I was told no. Even if I did, I would still have to pay the previous balance and the current balance, plus the extra $13 for re-connection and payment. The way I see it, there shouldn't be a current balance because the service isn't on. They claim to be a pre-paid service, but you're charged a month in advance, you pay for re-connection, and chances are, even if you don't turn the service back on, you're getting billed for it. They say that your account is suspended at first, and then terminated for non-payment after 60 days, but thats 60 days of service you pay for although you didn't have it. I don't think I had THAT MUCH trouble with AT&T's pre-paid service.

If that isn't enough, trying to speak to a live person in customer service is like pulling out a stubborn tooth! Your options are limited with the automated system, if you don't find what you're looking for, it hangs up on you, and the actual customer service number is not listed on their website. I had to call the sales department and request a number to speak to a live person after several failed attempts to get through. My advice to anyone reading this: stay away from Cricket unless you have minimal wireless requirements or expectations and you don't care about the poor reception and shady service!! Cricket offers unlimited service for a reasonable price because they find other ways to make you pay. Someone should tell them to remove their commercials because the only thing I feel is cheated and lied to!

I had lost my phone on vacation. I tried contacting Cricket customer service at 1-800-Cricket to report it. Well failing to reach someone, I kept getting the run around with their automated system say "we are experiencine a high call volume". I've tried this for several days and could not get in touch with anyone. Eventually I had to go to the store inform them of my lost phone. I had insurance on the phone in which I had to pay $85 for a replacement or another phone that was comparable to the one I had. They had the exact same phone but all the parts were not there. So I was left with option of buying a new phone or the same phone without the protective cover on the back shielding the battery. I think it's ridiculous that I had to go through such trouble in getting results. But still not satisfied. We as consumers pay too much money on devices and expect good customer service. Cricket is not loyal to any of their customers. How can a business stay afloat with bad practices?

I should have listened to all the complaints about Cricket. After starting service I paid the next monthly bill two days late (expecting the service to resume as promised in 30 minutes). 14 hours later I still have no service. I tried calling the Cricket 800 number but the only live person available cannot help me because they have no access to the account. I plan to call the corporate offices at (858)882-9999 when they open 11 AM Eastern time (they are located in Pacific Time Zone). Verdict: Once this month is completed (if service is finally reinstated) I will no longer use Cricker. In the long run it is cheaper to pay another company a little more money to receive better customer service. Please heed the warnings of others and don't use Cricket.

I ordered a Cricket wireless phone for my granddaughter who lives in Arizona. I was told that when it arrived that she could activate it by punching in a code and that her telephone number would be sent to her via email. When the telephone number came via email it was an area code in Tucson AZ and she lives in Tempe AZ. Because this would be long distance for her, I telephoned Cricket and was told that I could change the area code to a Tempe (Phoenix) area code and that they would do it right then over the phone as I waited.

But they said that the charge would be $15. I questioned the charge because it was Cricket's error in the first place when they gave her an area code which was long distance for her. The representative told me that she was sorry - that this was their policy. Whenever a telephone number got changed there was a $15 charge. She would not listen to my reasoning that it was because Cricket assigned the wrong area code in the first place that the number had to be changed. I then called an 800 number and was told the same thing by another representative.

All of this calling up to this point took over one hour by the time I punched in number after number and was not able to get a live person. After the second representative told me the same thing I demanded to talk to her supervisor. He was not able to give me a good reason why I should pay $15 for their mistake. He did finally say he would take $5 off of the charge and that I would only be charge $10 for their mistake. What arrogance! I told him that my daughter and granddaughter both had Cricket phones and that after this incident they would no longer be purchasing Cricket phones and by his charging me $10 for Crickets mistake that Cricket would be losing two accounts.

His comment was "Sorry I couldn't help you. Have a nice day". This sounds like a pretty good way for Cricket to make money. How do I know that they don't issue wrong area code phone numbers to all their customers and make money off of each one of them. What a scam!!!!! All of my friends are going to know - whatever you do, please do not purchase a phone from Cricket.

In December of 2008 my husband and I switched cell phone carriers from Cricket to Verizon. According to FCC law we are allowed to keep our phone numbers, so we took them with us to Verizon - we also took our 13 year old daughter's cell phone number with us to Verizon.

Three weeks or so ago, a woman kept calling me. It was apparent that she was mildly distraught at another woman anwering what she thought was her husband's number. When she finally talked to me, we discerned that Cricket had assigned MY number to him, as he had just opened an account with Cricket the weekend before.

That week, I called Cricket in New Braunfels and they assured me that this would not happen again.

Yesterday, again I received a call from a gentleman that was surprised I answered his girlfriend's new number. So I explained that his girlfriend would have to go back to Cricket and get another number.

After I left work for the day, I went to the San Antonio 410 and 281 store. I asked to for a Regional or District Manager to speak to and was referred to the 1-800-Cricket number.

I told her Verizon isn't the one giving MY number to strangers and she said for me to call 1-800-Cricket again.

I then told her that maybe legal help was in order and she said that was fine with her.

At that point I felt it best to leave that "customer service center" before my head popped off.

There we are. Cricket is handing out numbers that have switched and won't do ANYTHING to resolve this.

Can anyone help?

Dear Better Business Bureau, Google, and Consumers: My experience with Cricket Wireless is that they are a disorganized mess and their Sales Reps and Managers are corrupt and fraudulent. When I called Cricket on their Customer Service line on or around August 2, 2009, I found that the Motorola Hint phone was "out of stock nationally." The sales girl suggested that they could offer me the Evoke phone (one step higher) at the same price as the Hint since I needed all the features that the Hint has and they can't be sure when the Hint will be available again. She said she would need my credit card information to process the order.

The Sale was to come to $221 which would include the phone price of $179 plus tax, activation, and first month of data service at $15. After I gave her all my information, she put me on hold without even asking me. Then a man came on claiming to be a manger. He said they could not sell the Evoke phone at that price since "that promotion code had expired." That wasn't supposed to be a "promotion" at all. He said the price would have to be $321, the regular cost of the Evoke plus fees. I immediately told him very clearly and specifically to immediately cancel the order and not put anything on my credit card. He said "no problem, order canceled." I asked him to make sure my credit card info is deleted and the order is not processed since we don't agree to the price and my credit card information was obtained essentially by a "bait and switch."

To my dismay the corrupt moron of a manager did the opposite. He put my order through. Six days later a box arrived at my house via Fed Ex. The box showed a "Distribution Center in Indiana" as the sender, not Cricket. Therefore, I was fooled into signing and accepting the package. I had to open the box to discover it was the cricket Evoke phone with a Sales Ticket showing my credit card had been charged $321. I immediately called Citibank Master card to initiate a chargeback. They said I should drive the package to FedEx and pay for the return shipping on my Master Card, and we would also reverse that charge so as to force fraudulent Cricket Wireless into paying for it.

I called Cricket Wireless and got a Return Authorization number. I protested the requirement that I have to waste an afternoon driving this package to a remote FedEx, and they should pay for a Fed Ex pickup from me on their nickel. The rep said he thought that was reasonable and would escalate the matter to another department that would call me back within 24 hours and resolve the matter to my satisfaction. Of course, they never called back. Cricket Management and personnel are a disorganized mess. They are hungry to acquire customers in their new regions and their reps will say anything to ship a phone out with the hopes that you'll remain a customer.

Billing someone's credit card without authorization or for an amount not agreed to is illegal. Cricket operates illegally, and regulatory commissions should investigate them. When I call Cricket they claim they are not able to even know who that Sales Rep was that took my credit card info and processed my order. My Cricket PO# 10332410671799 shows a Sales Rep as "Anonymous," which is just hard to believe. Google is rife with complaints about Cricket Wireless. Just have a look. Type in "Cricket Fraud" on Google and you will be amazed. Do the same with Sprint or AT&T, or even Boost mobile and you will see the difference. I hope that this complaint will go far, because Cricket has wasted my time.

All cricket employees at the fifth and mill Ave location on aug.8, 2009 from 2pm until 3pm exact. Were very rude! Rolling of eyes, scowling looks, sighing in annoyance every chance they received. I have never been to a cricket store before and never will again. I walked in and stood behind a customer being helped by a guy in a red shirt, when they were finished I approached the counter and said hello. No response was given back to me so I spoke again "hello" nothing was said I decided to give him another try this time I said "are you busy" and still nothing so I stood. With in five min. Of my standing a customer walked up to me and ask if I had signed in I answered her with a "oh no, I didn't know that we had to sign in this is my first time here." She showed me the sign in sheet so I signed. There were two customers ahead of me I looked at my phone and it was 2:07pm.

At exactly 2:37pm my name was called by the men in a red shirt I told him I would wait for the next representative. He said okay and crossed my name off the list. As I sat back and waited I notice the guy in red having a horrible conversation with an African American male the security gard came down stairs and stood over the black male the customer turned away and went to the next representative for better service and it was not given to him at all it was worse. {The gard followed his every move.} She had a very poor attitude and it seemed to me that she didn't care too much about her job from all of her actions. My name still hadn't been called.

After the guy in the red shirt was done with his game of solitary he called another name and took care of that customer with care she was white and so was the next customer's name he called he showed a lot of love and a harm touched to her. The security gard was still standing over the black male looking at him with a scowl and yelled "they have the right to refuse service to any they don't have to help you! You are nothing to them so why don't you just leave!" the black male said when he is ready. I myself am a service industry employee and cannot believe the unprofessional way I was treated. I understand they may not enjoy their job but it IS "their" job to give service with a smile even if its a fake smile.

At this point in time I am reevaluating paying my boyfriend Internet bill I believe I will go with T-Mobile! Please remind all of your employees that this is their job! A professional, friendly attitude is part of the job description! I am an African American myself and I fill that two black people today male and female were back in slavery day where whites are the only ones who are served with respect. I will never ever in my life be a cricket customer! My bill was not paid I gave up and walked out!

On July 23, 2009, we ordered Cricket Broadband and Cricket Wireless (bundled) from Cricket Communications through Rick in the Sales Department. Because we live in a rural community we have not been able to get mobile broadband from other carriers in our area, so we asked Rick specifically to check our address to verify that it was in the Cricket Wireless coverage area -- Rick said he checked and assured us that we could get full coverage for both wireless cell phones and wireless broadband (we did not decline to have our conversations recorded, for quality assurance, so this communication can easily be verified).

The package containing the Cricket cell phone and Cricket A600 web modem arrived on July 28, 2009. When we were unable to complete the installation and activation of the modem, we contacted customer support and Eric worked for quite some time to attempt to activate the modem. Eventually, Eric went to the coverage map and found that, despite assurances from Rick, our address is not in the Cricket Wireless coverage area and so the phone and modem that were shipped to us cannot be used at our address (yes, the very address to which the products were shipped!).

Realizing what the problem was, Rick transferred us to Customer Service for a Return Authorization. We then talked with eight more customer service representatives in succession: Drake, Dave, Freddy, Jay, Jenny, Blake, Lewis, Ivy and William over a 20 hour period. None of the customer service representatives were able to generate a return authorization or a method through which the unusable products could be returned.

Since the charges for these products were placed against our credit card without our authorization (we authorized products that would work in our area, not products which would specifically not work in our area) we have declined that charge on our credit card as fraudulent charges. So, there is no issue of a refund at this point since we the incorrect charge from Cricket Communications will be declined by our credit card company.

The only outstanding issue is the return of this unusable equipment to Cricket Communications. We have offered to take the items to the Cricket retail outlet, but were told by many of the nine customer service representatives that this action would also require the Return Authorization which none of the customer service representatives was able to produce.

So, the phone and modem -- which we have not purchased and which belong to Cricket Communications, are in our possession and we are unable to return them without a process which none of the customer service representatives are able to generate. They are clearly waiting until some specified amount of time expires which will force us to kepp the unusable equipment.

Ring back tones and data usage were added to my account for three months and they are unable to explain why. Since I have a password on the account this seams odd. When they would not take the unauthorized charges off I cancelled my account. They said I would receive a credit of $80.58, this months payment. A lot of good this does me since my account was already overwrawn and they said it would take 7 to 10 days. Now today they deposit only $40.38. If I owed thrm money they would sure want it.

On June 30, 2009, I ordered 3 Broadband Modems for me and my family. I was instantly charged 270.69 on my debit card. I requested next day air and paid the 18.00 for the service. July 2nd 2009 rolled by and no modems,so I decided to call and see what was wrong. I was told by Jasmine a Customer Service rep, that they were having problems with their systems and the system kicked out all of their orders, my reply was that this was unacceptable because if 1000 orders were taken at that 6:30pm hour of June 30th, than all 1000 customers were not informed of what happened, nor given a courtesy called.

I asked to speak to a Manager, she put a gentleman by the name of Kelly on the phone who stated there was nothing they could do, at no moment did they offer to still send out the modems since I was already charged. I requested a full refund to only be told that I would have to go through a dispute process because they are not refunding. From July 2nd to July 8th I have been calling only to be refused the refund. On July 3rd, I spoke to a young lady who id herself as a manager by the name of Michelle, she informed me that Kelly was not a manager and she does not know why he id'ed himself as so.

She promised a refund and the refund never came through either.She promised a return call, it never happened. During July 2-8, I have spoken to: Brian C, Jasmine, Kelly, Sueann, Michelle, Suzie(who hung up on me...charming), Rick, Chris ( a manager who stated will not issue a refund)and Nessa. None of the above have been willing to assist, they just keep passing the buck. In the meanwhile I sit here with a loss of 270.69 and no modem to show for it.

I complained to the store and was told that if I did not care for the services I could take my business elsewhere.

Wanted to make a complaint about cricket. They state in there ads and any other advertisements they are a pay as you go phone with no contracts. When you make a payment you pay for the month ahead. If you dont pay after that they shut it off. But yet they still charge you. I didnt pay my bill for almost 2 months I wasnt or couldnt use the phone and yet they were still charging me the monthly fee I had a 120 dollar bill. Which is not right when there a pay as you go plan and I wasnt using the phone. I was told unless I cancel the account they keep charging and that goes against everything they say and even tell you when you first sign up.

They tell you if you cant pay or dont want the phone anymore just stop paying. What they also dont tell you that if you cancel the account and then try to start a new one later they charge you whatever the balance was on your old account. That sounds more to me like a contract account and definately not pay as you go. Something else I wanted to bring up is I thought all cell phones even if the account is canceled or past due are stii required to allow you to call 911. My girlfriend who was pregnant who was home alone attempted to call 911 a couple of weeks ago because of going into pre term labor and she needed an ambulance to the hospital. When she does she finds out that it doesnt work and thats something that could have harmed her or the baby. Luckily she was able to drive to my work so that I could take her to the hospital.

Im hoping this explains my problem with this company and that some action can be taken against them. If more information is needed or clarification please contact me.

Well Here is the situation that I noticed. I am a cricket dealer. I noticed the fact is anytime a customer calls in customer care, customer care end up changing the account. And the company that they are using for customer care is in india. So have half the time, they don't know what your talking about. One little mistake you do they will charge you for it. Even cricket dealers don't make any money from cricket. Dealers end up losing money everytime they sell cricket phones. They will charge you whatever they want to make extra money from you. I suggest go to boost mobile its ONLY 50 no tax or anything they will not charge you for changing anything on your account

Also, I cancelled by Cricket broadband service and a week later a $40.00 charge showed on my credit card. They bill a month in advance and told me that it was an "oversight" but my service had been cancelled. How is it that my service was cancelled but my credit card was still being chraged. How can you make chrages in advance on an account that no longer exist?

I was put on hold for an hour. After waiting an hour, I hung up and called back. I tried to for 5 hours to get to an actual person and keep getting the message that all customer service agents were busy. How busy are you at 11:00 pm at night? I also called first thing in the morning for 2 hours straight and kept getting the same message.

Since that time Cricket has issued credit in the amount of $263.74 and has not provided credit in the full amount deducted. Cricket, without justification, has failed and neglected to refund $18.50.

04/16/2009 Thursday, April 16, 2009 03:31:35 PM I made changes to lower my account bill because $243.17 seems crazy to me. So the cricket representitive tells me what to pay. $181.52 So I did on March 26th early by the way was not due until April 12th My services were shut off on the April13th mabye 12th unsure about that,did not try use it til 13th April The billing computer or whatever does that messed up. I was told. So I called customer service who told me to pay a different amount, so I did.

Then I later get disconnected. I email cricket for help, they say go to local office. I do, then I am told that they will not refund my money or give me services and that this is there policy! Because they are no refunds on prepaid services. So I just unknowingly gave them $181.52 wow how nice of me . And I had their broadband and 3 cell phones they just shut of. I was using the net for printing my homeschool papers. Anyway apparantly the computer did not understand a payment I had made and put it on something else. Isn't that not my fault? Give me my money or give me some services but why charge me recconect fees for their errors.

Also they did take off the services I requested but not the prices/amounts. So bill still high , but wait they charged me $15 dollars for each change that did occur on two lines. so theirs an extra $30 dollars. Fine but they need to remove the incorrect charges but did not. So they told me I need to pay $106.00 to turn it back on for past due amounts i paid 181.52 So the total would be $287.52 wow thats not cheaper. Before I leave he says to me you need to pay your bill on time? It's like it was for effect for the other customers that where there. wow it shocked me I just left Am I the only one this has happened to?

no telephone or internet service lost out on 181.52 paid for nothing.

My husband and I have had our cell phones for almost 2 years w/ this cell phone company. In the phone is a feature that you can hide your caller id, and this feature was not working. My husband called Cricket to find out how to get this feature to work. They told him no problem...8 calls later, they finally got the feature to work. During this whole time, I could hear him asking. now I don't want my plan changed, and will this cost me extra, each time he was assured NO. Today I went to pay our bills. Low and behold, they have an extra charge on there of $4.50. Not knowing where this charge came from, we had to drive all the way to this store. (they couldn't tell us on phone). upon arriving at store, I explained situation to person at desk, and was informed it looks like the operator made a mistake, she changed your plan.

Well, when we asked to change it back, we're told well there is no way to do that. You have to just pay the extra per month to have the same service you had. Apparently the plan he did have he was grandfathered into, and since they made this mistake you can no longer get this plan so pay more or have no voice mail. I was floored. If they are charging us more for their error how much money are they making for errors?

There's alot of Cricket customers out there that are really getting screwed. With the economy the way it is, I'm sure glad they found a way to make a few extra millions a year by stealing from people. I think this is totally wrong. I was told there is no way to get that plan back. Since the operator changed it. thats all we can do. She was never supposed to change anything, she was supposed to fix something. she screwed up and we pay?

The economic consequence is that Cricket is probably making millions of dollars off their mistakes, while charging me an extra $50 a year to use their service cause of their mistakes. It should be against the law. I would like to take a legal action and find out how many other people this happened to. We have never been late w/ a payment, nor have I ever called for any reason other than this and they're holding me to their mistake. I'm shocked, livid and just plain confused. please tell me what I can do so they can't do this anymore.

When my boyfriend and I went to get him a new cell phone we went with cricket because we had both had them in the past. I am currently with US Cellular. After getting the phone we have tried to text message each other on numerous ocassions and nothing gets through, at the samepoint other people we know including other family members of mine have tried to text him as well from us cellular, and he has tried texting them, still nothing gets through. We have contacted cricket several times with this issue considering we have other friends with cricket and myself and them can text each other without a problem.

With the considering that we cannot communicate through the text messaging we pay for through cricket and they keep telling us there is nothing wrong, I feel at this point that it has been truly detrimental to our earnings. And at this point just want them to figure the problem out so we can communicate effectively while we are both working and cannot physically speak on the phone.

I went to pay my cellphone bill on line using my checking account when I hit sumit the web site showed information does not match currently accepted formats even though the site had acheck paying section I called the customer service # on the web site and every time Iasked to speak to a representive the automative line would hang up on me

iwas forced to go to a cricket store where they charged a 3.00 service charge I know Its not much money but multiply it by the thousands of other customers there charging and you can see why they do this also when I told the manager about it she refused to help

I've been paying my bill on line and get a paper billing stating that I have not paid my bill in two months. The payments show up on my bank statement the dates and the amount. My payment is due on the first of the month, and they told me that I have until the 2nd of the month to make my payment. The continue to charge me late fees, although they tell me that I until the 2nd to make a payment.

I went in to make a payment April 2, 2009 and my service was cut off the next day. Their customer service line is overflowing with calls that you can never get through. When I first bought the family plan back in December 2006, I asked if I could set my payment date for the 2nd of the month, sure that wouldn't be a problem, but he didn't. He also told me that I could use the old phones that I had, I would have to buy new ones. I have been dealing with Cricket for over two years and it has been a battle. They either over charge me, or add features that I have not authorize. When I ask to speak to a supervisor, their is never one available. Yes it's nice that you don't have to sign a contract, but they seem to do what ever they want to to you account. It's ridicules. One time when I went into make a payment, the cashier keyed my Visa account number into his phone.

imostly pay my cell bill on line. I was having tech problems with my phone,not receiving text, screen going blank, therefore I purschased a new phone. I still encountered the same problem called cricket they assured me the problem was fixed. I was paying my bill a day late, due to I was not receiving text messages. Back in November 2008 I paid my bill it showed no payment. Paid my bill in December 2008 and Cricket held the payment til Jan 2009 this is when it posted on receipt in system.

Cricket charged me 15.00 late fee I contacted Cricket they lady waivded the charge stating they did notice a tech problem with my phone I was not receiving text from them.She also notice where I did pay november bill. March bill I went on line and paid my bill like the rep instructed me to and stated she would take care of the 15.00 that will be left. now today I paid my bill 3/30/2009, Cricket text me at about 4:00p.m stating my bill is due march 31, 2009. Which I know an extra 15.00 will be added on by 8:00a.m March 31, 2009 if I had not paid it.

I went to Ace cashing and paid my bill I ended up paying the 15.00 that they rep told me she took care of ,plus 15.00 for late fees on the 15.00. I tried to discuss this problem with several reps. cannot get this problem solved. These jobs I assumed has been outsourced to India or somewhere. They always tell you hold on , then you speak with a floor supervisor no one knows whats going on one gentlemen told me tonight that they had just deactivated my second line as we speak and that should take care of the fees. I explained to him that I never had a second line. then he transferred me. Every rep gave me a lie, but no one wanted to help me solve the problem when I stated that I was told only to pay 47.and some cents. Each rep continued to hang up in my face. By this time I am very upset.

The last person I spoke with was very rude so I got rude with her, Then she term the call in my face. This is rountine thing for Cricket service. One time a friend of mine brought a new phone and thjey gave him someone else active phone number he was actually answering her calls and her phone was turned off due to this error. when we treid to call and explain the problem they would not listen stating we were lying. The number owner called us from us speaking with other people that was calling her number. we told them to tell her to call us at another number we had given them.

At this point the lady and my friend called Cricket on a conference call and got the problem resolved after a whole day of wasted time on the phone. Cricket has a monoply because they do not do a credit check, or people are on a fixed income or whatever other situation. Believe me if people could they would go spend their money somewhere else. Not only that there have been times when I have paid my bill on line and Cricket will charge an extra 1 to 2 dollars for using on-line service. when they states it's free. This is not right and do not give them the right to take advantage of poor people because they can. This feels like being violated.

i mostly pay my cell bill on line. I was having tech problems with my phone,not receiving text, screen going blank, therefore I purschased a new phone. I still encountered the same problem called cricket they assured me the problem was fixed. I was paying my bill a day late, due to I was not receiving text messages. Back in November 2008 I paid my bill it showed no payment. Paid my bill in December 2008 and Cricket held the payment til Jan 2009 this is when it posted on receipt in system. Cricket charged me 15.00 late fee

I contacted Cricket they lady waivded the charge stating they did notice a tech problem with my phone I was not receiving text from them. She also notice where I did pay november bill. March bill I went on line and paid my bill like the rep instructed me to and stated she would take care of the 15.00 that will be left. now today I paid my bill 3/30/2009, Cricket text me at about 4:00p.m stating my bill is due march 31, 2009. Which I know an extra 15.00 will be added on by 8:00a.m March 31, 2009 if I had not paid it.

I went to Ace cashing and paid my bill I ended up paying the 15.00 that they rep told me she took care of ,plus 15.00 for late fees on the 15.00. I tried to discuss this problem with several reps. cannot get this problem solved. These jobs I assumed has been outsourced to India or somewhere. They always tell you hold on, then you speak with a floor supervisor no one knows whats going on one gentlemen told me tonight that they had just deactivated my second line as we speak and that should take care of the fees. I explained to him that I never had a second line. then he transferred me. Every rep gave me a lie, but no one wanted to help me solve the problem when I stated that I was told only to pay 47.and some cents. Each rep continued to hang up in my face. By this time I am very upset.

The last person I spoke with was very rude so I got rude with her, Then she term the call in my face. This is rountine thing for Cricket service. Cricket has a monoply because they do not do a credit check, or people are on a fixed income or whatever other situation. Believe me if people could they would go spend their money somewhere else. Not only that there have been times when I have paid my bill on line and Cricket will charge an extra 1 to 2 dollars for using on-line service. when they states it's free. This is not right and do not give them the right to take advantage of poor people because they can. This feels like being violated.

Ill keep this short. Pretty much, cricket charges me for the unlimited text call plan and I get no texts. I receive them late and When i send, i usually get a 'error while sending' message.' Call service is great though. However, their general lack of customer service plus their rudness when I DO get to them means im switching out. I dont recommend this service at all.

I've had Cricket cellular service for probably ten years now. I way paying $35/month for unlimited local calls, 500 min./month long distance, voice mail, call-forwarding, caller ID & call waiting. I've had to purchase several phones thru the years and the antenna finally broke on the current one I had so, I went to the store to get it replaced only to find out they had no parts for it. I ended up buying a new phone (which was in the low-mid 200 dollar range)....since it had an Internet browser on it, I upgraded to the $50/month plan which has unlimited long distance (500 was enough for me already though), unlimited 411 & the Internet.

I've probably had this phone for about a year now and the Internet service that I'm now paying basically $15/month more for, 9 out of 10 times while, will time out and give me a message telling me that I need to contact customer service for Internet access (as though it's not included with my plan). I've called, I gone to the store and I've e-mailed them and I've yet to make an progress at all in fixing the problem. When I call them back, they act as though I've never called them before about it. I can't get my old plan back now, it's no longer available but, I can get the same plan I had for $40/month now + $15 fee for changing the plan.

I don't see why I should have to pay any more for the same old plan I originally had for many years....if anything, they should owe me money for the extra $15/month I've been paying for Internet service that's rarely, if ever available.

In Nov. of 08 I signed up for Cricket Wireless Broadband service. I paid $159.00 for the modem (with a $50 mail-in rebate) and over $19 for prorated services since my billing cycle would be up on Dec. 18th. I was told my service would cost 35.00/month for unlimited broadband service. A bit pricey but we wanted a wireless device. Crickets ads on TV and their OWN web site states that it is an UNLIMITED broadband service as did the man who sold me the modem, and $35 was still $5 less than we were paying for cable internet. The moden was easy to install and at first the service was great. Not as fast as cable, but fast enough.

Now, we use the internet mainly for surfing, games, dowloading, the typical things MOST people do on their internet. About a week after we installed it, the internet started to slow down considerably, to the point of being as slow as dial up. We couldn't download and if you wanted to watch a video on YouTube the average time to load one is about 45 minutes.

We went to the Cricker retailer and complained. They said they had no idea why this would be happening and asked if I had called tech support. I told them I had, but for 3 days straight I got the we are experiencing higher than normal call volume, please call back...CLICK. So they gave me another number to call. When we called that 800 #, it was another branch of their tech support and to my joy, it was someone from Ohio (typicaly I would reach someone who spoke very little English and who couldn't understand me either). After some checking around, she told me that the reason it was so slow was beacuse we had hit our download limit of 5gbs. She explained that pretty much anything we do like playing games, watching streaming video, downloading songs, downloading pictures from e-mail and even Microsoft updates count toward our 5 gbs, and once that happens, the broadband is shut off and that you're basically on a dial-up line.

I explained to her that we told it was unlimited and she told me she knew that is what they were telling people and she didn't know how they were getting away with false advertising. We are like most families in what we use the internet for and with that useage, the limit is reached within days...so you have a few days of broadband and the rest of the month is dial-up. Now, mind you, you STILL have access...you can still download and surf but a Microsoft update can take DAYS to download (almost 2 days in our case).

We were also informed that when you exceed your limit, anything beyond that (even if it's not on broadband) counts toward your next months limit. So, at this point, it'll be years before we have broadband again! She was nice enough to reset our limit, and for a few days, we have speed again. I honestly have to say, that after other bad experinces with Crickets customer service, this women was actually very nice, spoke clear English and was very helpful.

Now, we are stuck with a new wirelss modem that put us out $159 (the $50 rebate has YET to appear) and really crappy internet service that is pretty much useless, might as well have a dial-up line, which I can get for $10 a month! When we went to the retailer to complain, they claim to not ever know this is how their internet service works.

I have been trying to cancel my service with them for the past two weeks. The customer service number has a message that due to high call volume and to try back later or use the internet. I tried to cancel online but that option is not available either they simply refer you back to customer service. I finally found a way to email them which I have done 4 times and received one email back informing me that I cannot cancel via email and have to call customer service.

In the very first email to them I clearly informed them that I have not been able to get through to custmer service due to their High call volume messsage. They also referred me to the nearest cricket office and the the second email to them I copied and pasted the result directly from their website which states that there is NO cricket office within 25 miles from my zip. I am now in arrears with this account due to their lack of service. In the 3rd email I clearly told them again that I am unable to reach customer service, gave them 2 contact numbers and to date have had no response. What next?

I now owe for the next month service which i could not cancel because Ihey do not answer their phones.

I purchased a cell phone and cell modem from Cricket. I paid for everything on 2/27/09. They shipped the phone. I received and activated it on 3/2/09. I contend my billing period should start from 3/2/09. They say it begins on 2/27/09 and wont budge. I even talked to a supervisor.

I am beging billed for about 6 days that i did not even have their service. In todays world every little penny counts.

I have been a customer for four are more years. I started with one phone line. I was told I would get a rebate. I would call Cricket to be left on hold or hug up on. Within the same year I got another phone line. I was told I would get a rebate for the second phone, did not get it. When I recive my bill it is $65.00. When I go to a Cricket store I pay $73.00. Cricket charge customers to pay their bill.

In Nov. 2008, I saw advertisements on TV and at Cricket stores about the broadband internet and $50.00 rebate after 45 days of service. On Feb. 24th, I recived a letter from Cricket saying: denied rebate due to, the submision did not include three original qualifying handset ups, Cricket service was activated outside the valid dates for this offer, records indicate your rate plan is not vaied for this offer. What they got to do with me. I mailed the papers I surpose to mail on time. I got the internet service in Nov. 08.

I have Cricket for 6 months, and I have traveled out of my coverage area to the state of Florida and had to switch my phone to roaming. On 2/6/09 I contacted Cricket to buy 120 more roaming minutes for $15.00. I immediately started to use my phone and by 2/8/09, I was not able to dial or receive incoming calls. I tried for several days to get through through to their 1-800 customer service number. I wasn't able to get through to them until Tuesday until 2/10/09. Their system doesn't allow you to hold for a representative, it just tells you that all representatives are busy and sends you back into the automated loop.

I did calculate all calls to the very second and realized that I should still have 48 minutes of roaming time left. When I called and luck up and got a representative on 2/10/09, I spoke with Martin who advised that according to his system all minutes were used. I asked if we could go call by call and calculate the minutes. Each call he read was 1:00 minute or 2:00 minutes, never any minutes and seconds which sent up a red flag because I knew that none of my calls were exact minutes long especially since I had read the call durations on each call. When I asked him about that he advised that they round calls up to the whole minute. I told him that this was stealing and that they don't pro rate the amount that the customers pay and that I would be filing a complaint with the FCC and I requested a supervisor.

After waiting on hold all of 15 minutes I finally was able to speak with the supervisor by the name of Dan from the Phillipines. Dan was really rude and I asked for their corporate address and Dan refused and wanted to provide me with an e-mail address. Dan advised that her 120 minutes would not go into effect until March 1st when her new billing cycle will come out. Whose to say that she will still be here visiting me in Florida at that time and even need the minutes then? I did get upset and Dan disconnected the call. I feel that this is highway robbery. I will take this to a consumer attorney and see if these people can't be shut down!!!!!!

My mother is a very ill woman and needs to have her phone available to her. She has high blood pressure and this has caused her blood pressure to escalate even more and her to become very nervous.

Is this a legal practice?

I'm paying more than the expected monthly bill.

My cell phone was suspended on 02/03/09 when I had made a payment for more than my minimum payment in 01/07/09. The representative that helped me in January told me that I made a double payment and the payment that I made for $157 would cover for January and February bill. Not even true. I went ahead and spoke to Mel who was ver rude and she would roll her eyes at me. The only words that would come out of her mouth was You pay your bill late. My response to her was I know I do but I also pay the late fee.

After not getting anywhere with her, she spoke to her Manager, Cesar I spoke to Cesar who was even worse than Mel. He would not go into detail with the bill and now I had to make an appointment with him tomorrow 2/5/09 to talk about my bill. How about that? I have to make an appointment. I am not going to be able to go to work because I got very ill due to the stress of not having anyone help me. I have high blood pressure. I will be going to the appoinment to see if anything will be resolved. Wish me well!

I am never able to get a hold of anyone in customer service. When I finally do they tell me they have to transfer me to another department. This department is someplace outsourced to India. I can never understand the people and they usually end up hanging up on me. I have asked to speak to supervisors and they can never offer a solution. In this particular case I purchased a phone from a private party and attempted to have it connected to my current service. Something Cricket allows.

However, neither I or the other party could get through for 2 days. He was unable to disconnect his phone so that I could in turn connect it. When I questioned the woman who could not help me if I could speak to a supervisor she pretended that she could no longer hear me and hung up. This is the absolute worst customer service I have ever had in my life.

I had an experience with Cricket that was one of the worst customer service experiences I have ever had. I have never contacted Consumer affairs but this experience caused me to take action. On 1-27-09 my cell phone finally quit working. I could not hear my voice mail messages, I could only listen to my speaker phone and most buttons would not work. There was no physical damage other than normal use. I have paid extra insurance on my phones monthly since I got my service in 2004 and have had to change my phone twice through normal wear and tear. I had upward of 300 phone numbers on my phone.

I asked if my phone numbers would be transferred to my new phone and was given an emphatic yes. On top of that the manager Noreen said I should get their service that captures all my phone data and will transfer it to their system so that I will not have to worry about losing numbers. I paid for the service for just $2. No other option to make sure my phone numbers were saved was offered. I found there is a data transfer item on the web specifically for my phone that is able to do so though. They had none in stock. Nor did they offer that option. They had me pay for the service of transfer and pay for the refurbished phone $85 (they do not provide new phones) I paid for the service.

Then the attendant tried to transfer the data to the new phone. During the process the manager went to lunch. The process took a long time. During the process I asked for a manager. None was available the attendant said. I specifically asked if all my numbers would transfer and they assured me they would. My contacts are very important and numerous. it was very important that the management knew the answer to this simple request and all exceptions they had experienced. The transfer was completed according to the attendant and i was given the new phone. I drove out the parking lot only to discover that many numbers were gone so I rushed back in and asked for a re-do or for them to correct the problem.

They only offered me a pen and paper to wright down the numbers. I stood at the desk for 3 1/2 hours after getting the new phone writing down my 286 numbers by hand and the names they go with so I could transfer them manually to my phone. I lost hours at work, and many more hours having to re-input the numbers in my phone. I still have not had the time to sit and accomplish this task. During the process there were times upward of 7 minutes where no one was at the front desk to ask a question. There was no manager up to an hour during the most crucial time of my situation.

I spent over 4 hours there with the worst customer service I have experienced. Afterward the manager complained to me that I shouldnt have raised my voice. I raised my voice because the attendant said I couldnt write down my numbers because she couldnt let the phone out of her presence. I told her to stand there while I got my personal inforamtion out of the phone. Also the manager said I banged on the desk top with my hand. There was no one at the front desk and there was no bell for service and no one within ear shot so I said hello and no answer.

I then patted the counter to get their attention (I had to go to the restroom, I have diabetes) I commented to the manager that if they had a bell or some presence up front I would not have needed to get their attention. The only phone option offered to me was for me to purchase another more expensive phone and the manager said she could not guarantee that the phone numbers would transfer to that phone. I was totally at risk and I was totally inconvenienced. I asked for at least a $45 credit. She couldnt guarantee it but would request it. I would really like to be compensated for a new and improved phone and a month of free service for the many hours of inconvenience and cost it took me to manually retreive and input my phone information.

okay i paid my bill 01-09-2009 in the amount of 37 dollars which was the bridge payment amount for two lines. on 01-10-2009 they turned my phone off and charged me 15 dollars. when i called customer service dept. they only said sorry, but they could not give me a credit because of them turning my phone off. also last month they were supposed to give me a 42 dollar credit which i never gotten.Now they saying my bill is around 95 dollars when it the remaining amount should only be about 38 dollars that including the 42 dollar credit I never got and the 15 dollars they charging me for cutting my bill off less than 24 hrs after it was paid

I have been a Cricket customer for about three years. I have been on the bank draft plan. Recently they have begun sending me sporadic paper bills and charging me for the paper. I have have had to go over to Cricket in person (as there is no customer service number), twice to straighten out the mess they have caused me. Each time I have to take time out of my day and wait in the waiting area to see a manager. Each time they assure that the problem is solved. The first time they screwed it up they gave me a whopping $15.00 credit and assured me it wouldn't happen again.

The second time they only wanted to give me a $10.00 credit after I had to wait about an hour. The woman manager finally acquiesced and made it $15.00 which I thought was very petty considering they screwed things up for the second time.

I recently received a text message informing me that my bill for Dec. 08 is due 01/20 and will be charged to my debit card on 01/15. First of all, my bill should be no more than $51.00 on any month. Second of all, I was supposed to receive a (very petty compensation) credit of $15.00. In other words my bill should be no more than $36.00.

THIS IS THE THIRD TIME THEY HAVE SCREWED UP MY BILL AND I AM GETTING TIRED OF HAVING TO GO OVER THERE AND SPEND AN HOUR TRYING TO GET THEM TO STRAIGHTEN IT OUT. THEY CONTINUE TO ASSURE ME IT IS STRAIGHTENED OUT AND IT IS NOT.

They keep messing up my bill. I've been over there in person twice already. There is no customer service phone number. Now they have screwed things up for the third time. I am on the bank draft plan but they recently started sending me paper bills and actually charging me for the paper! I recently received a text message informing me that my Dec bill would be $71.05 and would be charged on Jan. 15. First of all, my bill should only be around $51.00 on any month. Second of all, they said they would give me a credit of $15.00 for wasting my time. The woman manager didn't even want to give me that much.

MY TIME IS WORTH MONEY TO ME! I WANT THE CRICKET IDIOTS TO PUT DOWN THE CRACK PIPE AND FIX MY BILL ONCE AND FOR ALL!

AT THE VERY LEAST I SHOULD GET TWO FREE MONTHS FOR ALL THE TROUBLE THEY HAVE CAUSED (AND KEEP CAUSING) ME.

I told the customer service person that I needed my phone replaced and was given a phone (after paying a $50 deductable), and when I asked to transfer the phone numbers in my old phone, was told that it was impossible because the phone they used to replace my old one wasn't compatible. I asked for my old phone so that I could write down important numbers and delete a few personal thing and was told that the old phone was now Cricket's property. I live in AZ and all my family are in Missouri. I don't have any of the numbers memorized and was shocked that I would be treated this way by the Cricket company.

The sore employee handed me back my old phone and then proceeded to stand over me and rush me while I tried to retrieve the information I wanted. As I deleted a few pictures and text messages from my old phone, I was asked to stop doing that and then was asked to give the old phone back. I tried as fast as I could to finish and was then ushered out the door.

As my friend was driving out of the parking lot, I tried to use the phone I had been given as a replacement and found out that it was broken. The 4 and 7 keys were broken. After returning to the store I was told that I'd have to pay another $50 to replace this phone and I told the customer service assistant no. I was asked to wait and spent 45 minutes alone while most of the other employees went in the back room. I finally got a replacement phone, still the same low-end model and was asked to leave. I had origionally purchased a phone that had internet access, a hands-free speaker, it came with a car charger and a carrying case. My replacement phone had none of this with it and I now am stuck with the added expense of purchasing a case, an earpiece and a car charger.

I have never been treated so rudely by a customer service person and felt that the entire staff was rude and openly dismissive to me. I am disabled and on a fixed income and don't have the credit that it would take for me to get hooked up with a more reliable cellular service provider. I really enjoyed having Cricket service until this happened and am so angry and at a loss as to what to do next. I am on a fixed income and cannot afford the extras that I was going to be charged with for my phone replacement, the phone that I origionally purchased was purchased because I am disabled and have difficulty using a small keypad, and the old phone was easy for me to use. Now I struggle to make calls with this replacement phone. It isn't right at all.

I am on a fixed income and cannot afford the extras that I was going to be charged with for my phone replacement, the phone that I origionally purchased was purchased because I am disabled and have difficulty using a small keypad. Now I struggle to make calls with this replacement phone.

i went inside an offical cricket place of cricket to pay my husbands bill before the due date, and they charged me 3.00 extra! i am truly appaled, however, comcast charges 3.99 extra if you pay with a credit card on the phone, before the due date. i'm disgusted!

I'll be brief. Late charges for online payment in spite of confirmation numbera and e-mail acknowlegement, bank records. Suspended service with $15.00 reconnection fees, repeated complaints, in-your-face customer service saying the due date isn't really the due date, Complaint to the FCC. My roommate and I are both diabetic. Mounting charges, no attempt by them do do anything but cut off service and bill us further. Up to $45 in additional 'fees' now. The only thing that will stop these people is a class action suit. They don't even bother with FCC and BBB complaints, but file them anyway. Tell anyone who will listen to NEVER use Cricket!

As stated above, my roomate and I are both diabetic and in need of emergency communication without the thievery and suspension of service. We now have to shell out $45 and counting that we don't have for the privilege of being insulted and robbed.

Me and my wife have been customers of cricket for over 3 years now, and never been late one time on a payment. Today my wife went to pay our bill and for no reason and no expelnation they charged her $30 dollars extra (15 per phone) when she asked why the rep couldn't help and told her to call the 1-800 number but that we were going to get charged next month for the same thing she could see but still couldnt tell us for what. My wife tried calling the 1-800 number and after 2 hours (1hour 45 mins of which was on hold) the only answer she got was they didnt know but it was getting charged again next month. Needless to say my service WILL be canceled and since i work at the bank they took the money from i will get my money back with ease.

Service cancled due to lack of help, explanations, and all around sorry/down right mean attitude from cicket employees!

i paid for 3 phones & 1 month service. i wasnt told they were refurbished till recieved & found out they wqere no good in my area . they gave me a kansas area code & i live in il.i was told i had to ship it back at my expense & wouldnt be getting back the activation fee for all 3 phones even though they couldnt be activated! plus it will take at least 30 days to get back what little refund will be left even though they admit it was their fault. i was told by a supervisor there are no phone numbers or adresses to complain to & said im sorry thats all we can do!!!!

im out shipping charges activation charges gas money from being sent to cricket store where they said they could activate it and couldnt & im on heavy narcotics for arrachnoiditis & now i cant get another cell phone till my moneys refunded & thats at least a month they said!!!

We were loyal account holders with 3 phone lines for 4 years. Never missed a payment, never suspended, (for non pmt). Our biggest trouble with them has always been the LACK of CUSTOMER SERVICE, RUDENESS...a general attitude of we don't care if you remain our customer or not...even when we have asked to speak to SUPERVISORS we were always treated very POORLY.

One small example is the 250 dollar NOKIA we purchased for the Bluetooth connectivity and for picture messaging. It took great pics but the MMS (sending/receiving) portion of the service has NEVER worked. The Bluetooth connection had to constantly be re-set, even after changing to a new Motorola earpiece. The phone store where we bought it said that the phone was in perfect working order and they found no fault with it, that it was a Cricket technical issue. Cricket would never even look into and their best suggestion was just buy a new phone.

In another example, we were mistakenly suspended (3 phone lines which we used for our business and bread winning) and when we called and waited on hold for 45 min. the rep said that it was indeed an error but it would be 24 hrs before the service was reinstated...we had been with them for about 3 years at that point, for 3 phones at roughly $130/month thats almost $5000.00 we had fed them...and they expected us to be ok with 2 days of no service and treated us with [bad] attitudes. I finally got a SUPERVISOR on the line who BEGRUDGINGLY agreed to PRORATE our bill for the NEXT month, in the amount of $2.00 a day! (for ALL 3 lines!) so we got a $4.00 credit on our bill and were supposed to be THANKFUL to them?

There were many other times we called to restructure our services, plans and needs with them and were treated (after ALWAYS being routed around this ridiculous phone tree and then holding for NEVER any less than 20 minutes) as if we were interrupting someones lunch hour, or they spoke such horrible english that we would have to wait even longer to speak with a rep who would treat us rudely but at least we could understand them! CRICKET - We are DONE with you and I will personally try and steer EVERY CELL PHONE USER AWAY from YOU!

Loss of business due to phones not working, loss of wage hours sitting on hold only to NOT have our troubles resolved, and the stress and anguish of even dealing with their RUDE and LAZY reps. I think Cricket should refund 1/2 of the cost of our services for the past 4 years, (I think its fair we do pay for what time we did get use of it), and somehow compensate us for being treated so MISERABLY by the Cricket staff all the way up to MANAGEMENT!

I had called several times in the month of September 2008 to inform Cricket Communications that I would be discontinuing my service as I am moving to an area that does not have Cricket available. I had talked to one representative on 30 September that was unresponsive, & then when I promted them to speak by asking if she had heard me she said that if I did not like the way she handled the call that I could call back & speak with someone else (this after holding for a minimum of twenty minutes)& then hung up on me. When I called back it just went into automated menus that took you around in a circle & never provided the option to speak to anyone else.

I then attempted to contact someone at least twice on the 1 October when I realized that they had not cut off service. That time I left voicemail for someone to call me back, which they did not. On 11 October I received a bill requesting $117.63 to be paid. When I called the 412-853-1055 number on the bill, it states that that line [theirs] has been disconnected & no longer in service. When I called the 1-800-CRICKET, I was on hold for close to forty minutes & then the representative hung up as soon as she had answered. When I attempted to call back again it just went into automated menus that took you around in a circle [again].

So I tried to call the number they have on their internet site, which is really for ordering, but I thought they might be able to transfer. When I told them my problem they said that I had to speak with someone in billing at the 1-800-CRICKET. But you cannot get to speak with a live person there---when you enter your telephone number & last four digits of your SSN their recording tells you that the bill needs to be paid & then the menu only provides you the options to pay the bill on an automated system or to find out where a location of a machine in your area in which you can pay it. It will never allow one to talk to an agent to have your account closed so that they can keep billing you indefinitely.

It has been reported to the Better Business Bureau to handle but I had received an email yesterday that Cricket had not responded to the BBB's first attempt to resolve the issue & that they are attempting a second time to get Cricket to respond. Per BBB website, Cricket has had seven complaints in the last seven months [unresolved]. The bad part is, I know others that have had problems with them as well, but many people do not know to utilize the BBB or sites like these to make others aware of (or beware of) bad businesses & their practices.

$117.63 & growing.

I started out with the $45 Cricket Choice Plan (Which was allegedly stated a Pre-Paid cell phone plan. I selected the Online/Text messaging payment notification rather than monthly billing statements. Cricket has to date disconnected my phone three times after payment has been made to them; continually assessed either $15.00 Late or Reconnect fees (even when the payments have were NOT late nor was my phone disconnected prior to payments. My payments were stated to be $50.09 monthly and due on or before the 21st of each month.

Cricket then stated there was a three day grace period and the option of making a Bridge payment on or by the 24th of each month, my phone is disconnected on the 30th of the month and the full Seven (7) days are not honored. If payment is made to them on the 30th of the month, they will either disconnect my phone on the 1st of the month or assess additional fees. Cricket cut my phone service off on 8/30/08 after my $36.74 payment on this same day. Please note that the balance (after the $20.00 Bridge payment)was $33.74.

Cricket Payment Centers: The Customer Service Reps at these centers will tell you the amount to pay, according to what is on their computers. You are not allowed to pay the amount that you know is due as they will not accept it. You receive a Thank You text message from Cricket, then they disconnect your services stating that you did not pay X Amount on your account. On these text messages received from Cricket are the acknowledgments of payments, which I still have on my phone as proof of payment along with my receipts. Cricket has continually denied me access to my online account, by not allowing my pin number to work.

Cricket representatives are not fluent in the English language and become upset when asked to repeat themselves. Please note how CRICKET has justified keeping my money after I paid my phone bill by saying is was a partial payment. - I will assume into the next month!

This has cut us off from family, friends and our business clients, along with our medical and legal contacts. We have had to purchase new cell phones and telephone service. Cricket still owes me $36.74. They should be made to pay the cost of the purchase of the cell phone as it is totally useless with another carrier.

I went to a Cricket wireless authorized dealer on Friday June 27th and purchased a phone from them an authorized cricket representative. I was assured by the customer service rep at that location that my phone would get Excellent service in my area and my area code in particular...I also verified this with there website.

I am within there guideline of a refund (I have not exceeded 30days or minutes) I am being told by cricket wireless's customer service that I have to go back to the store...the store is telling me they just go by what cricket tells them and that they state they have Excellent coverage in my area.

I am out basically the $45 that the store won't refund for a phone I was told would have excellent coverage that I have been unable to use. $45 for what?

on 4-2007 i purchased a celluar phone and it had a 100 rebate i mailed the rebate off the same day i made the purchase cricket have not sent my 100 to my physical address.

this was 100 i have been waiting for the longest it has caused me to borrow money from others

I purchased a brand new phone and signed up for service with Cricket. I charged the phone all night like the booklet said, but after I took it off the charger that next morning, THE BATTERY WAS DEAD WITHIN 2 hours! (Not Used during those two hours!)

I called the customer service number and was told there was nothing that they could do for me. They told me the only option that I had was to purchase another battery. I COULDN'T BELIEVE MY EARS!

I had to cancel our service on one of our phones due to faulty equipment on 11/28/04. We had four other phones with Cricket and we discovered in August 2006 that with the exception of one month in Dec.2004 Cricket had been charging my credit card the sum of $45.48 every month for the service we had cancelled two years earlier. Cricket agreed there had not been any service and stopped charging us immediately but so far they have not refunded the overcharge which amounts to $968.00.

We are still customers of Cricket and pay $100 approx for the phones we still have. I have called, faxed, mailed copies of credit card statements and even complained to the parent company but all to no avail. I have threatened to contact the Better Business Bureau, a local consumer advocate, the Public Utilities Commission in Denver but NOBODY has contacted me from Cricket. I am very angry at their total lack of respect, their lack of customer service and their baldfaced rudeness.

I needed a new battery for my kyocera candid cell phone model #TXBAT10099, it cost me 32 dollars & change told me to charge it up on my home charger. Well I did exactly what I was told, only to find out this new battery wouldnt hold a charge. I took it back with reciept only to be told it was my fault, and wouldnt exchange batteries. I was upset at kyocera

I called kyocera and talked with a rep, I gave them my E-mail address and they were to give me a place to send the battery it never happened. Kyocera just forgot me and the call. I cant even make a call!

My daughter didn't have money to pay her prepay Cricket August bill, she went without service for a month. Terry at Chit Chat Wireless told her to just pay her bill in September. I went there September 9, 2007 to pay the bill and paid 53.00 for her September prepay. They shut her phone off September 12, 2007 and when I called 1-800-Cricket they told me that I had paid the August bill, because they bill monthly. I explained that my daughter had no service for August and they said that didn't matter.

How can they charge you for a month of service that you didn't have when they are a prepay wireless service? How come I had to pay $53.00 for 2 days of prepaid service and was not told that it was for back service that she didn't even have? When asked these questions the call center put me on hold for over an hour. When I called back I was on hold for another hour.

Approx. two weeks ago I purchased a phone charger for my daughters phone. It quit working three days ago. I took it back to the Cricket Store where I purchased it and explained that it quit working. The lady behind the counter refused to exchange it, stating that i would have to purchase another one and that they don't stand behind them, by refunding or exchange. I called the Dallas office and spoke with the agent called Joy. She related the same thing and was very sarcastic about it.

My phone number was changed without my authorization. I was unable to use my phone. I've had service since Nov. 2006. My number was ported in from Tracphone. I was given a new number which I don't want I have friends, family and business that have my number. Now all that has changed. I have a friend who is fighting in the war and he only has this number. I was given a credit for two days of service. That is not acceptable to me I want my number back.

While sleeping, I was awakened by a loud pop, at 3:55am on 01/08/07, followed by a sizzling noise and horrible smell. I discovered my battery had exploded out of my cell phone and an agressive stream of smoke was coming from the battery. I quickly unplugged the recharger and tried to smother the phone and battery with cloth but ended up having to take them outside to get it to stop smoking. The explosion burned through the material on my nightstand and partially into the wood.

Night stand burned and material covering night stand. The fumes went throughout the house and even with ceiling fans and open windows, I can still smell it 16 hours later-- probably toxic?

My son had an accident on June 8, 2006 in which he lost his life. I have been trying to get a hold of a person so that I can cancel his cell phone. Unfortunately there is not a Cricket dealer in my area. The gentleman told me to go to the nearest dealer which is about 200 miles away. I have all of the information in my possession to demonstrate that I am a legal heir of his. I have his birth certificate, social security number, drivers license and death certificate. My son did not have a wife so his father and I are trying to get his affairs in order.

I have been trying to call and search on line for some help from this company. They should be easier to access with circumstances such as mine. I would easily fax this information to them so that they can get his account shut down. Death of a child is hard enough...a person should not have to beg to cancel an account. I understand this is a prepaid account. The company should issue a refund retro active to his date of death.

I have requested Cricket to stop text messaging me 4 times with no results they again text messaged me today. I again called them and was again given assurances they would no longer text message me which by their track record is meaningless. Constantly being woken up by the beep of their text message being received plus the time and agravation trying to get them to stop.

I have had Cricket cell phone service for over 5 years. Everytime I an late with my payment the phone is not only turned off but I have to pay a $15 reinstatement fee, which is then billed to me again. Which means they are double billing. I have called and complained and everytime am told that there is no double charge. Yet if I do not pay the $15 they do not turn on my phone and the following month there is a $15 charge on my new bill. There service is also very bad. At any given time you call and get the cricket customer you called is not available yet the phone is always on.

When messages are left on my phone they are erased by the company in seven days, down from ten days. I was never told that the messages would be deleted by the company when I signed on, and also now I pay them ($3.00) more to pay my bill at an authorized store, at first it was two dollars, I was never informed about this either. To get an answer from them as to why they are taking the messages off - well, there are none, usually they say we have put in the complaint and that is the most I get.

I am currently with Cricket cell phone company. I have made all payments on time by phone with my checking account credit card. My June payment was made and DEDUCTED from my account on June 14 but my phone was disconnected anyway. I drove to the Cricket office and was told to bring in a copy of my statement, I did so. I was then told I had to bring in an official statement from the bank and not one printed from my computer, I did so, twice.

The first customer service representatve supposedly faxed the info, turned my phone on, and it was turned off again. I have returned to the office SIX TIMES. I have been given the runaround and have provided them with concrete proof but my phone is still without service. There is no one to speak with over the phone or email online. I have not only paid my bill on time, I have taken 6 trips that are 15 miles away to straighten this out. I do plan to cancel my service but it is absolutely essential that this behavior by Cricket is known and provided for others.

I have not receieved any apologies or any service to my phone. They claim to be searching for these funds. I have proven in every way possible that Cricket did in fact pull the money from my account but I am having no luck with getting the phone service I have already paid for!

They have had a fairly large promotion involving mail in rebates for a very large amount up to $130. My rebate request form was filled out and sent flawlessly to the apropriate address the company listed on the form. Cricket makes it very easy to check the status of the rebate on there web page and i have been checking the updated status very frequently. I was asked to wait three billing cycles for the rebate to take effect and then wait another 30 days for them to mail the check out to me. Today i recieved kat look like the check in the mail yet i opened it up to find that to my suprise it was one sentence with a list of why my submission was declined.

With a personal loss of $130 which made the decision for me to purchase this cell phone and serice with Cricket comunications. I have wasted numerous hours of my days and nights trying to find a solution.

My wife and I purchased three phones and three months of service, one phone for me, one for her and one for my step-son. After 4 weeks, my phone no longer showed anything on the screen when turned on. I called the customer service number provided and they checked to see if the fault was with my connection. After assuring me my connection was fine, they advised me to take the phone back to the Cricket store where purchased and have it looked at by a technician. I had just started a new job, so had to wait an additional week til I had time to take it into the store.

The tech told me I must have gotten my phone wet because there was corrosion inside the phone which was not covered by warranty. He said other than dropping it in water I must have left it in a humid bathroom, a hot car or used it while standing in the rain. I told him none of these things applied to me as it was winter, I did not use or recharge my phone in the bathroom and as I had not been working for 3 and half of the five weeks, since I purchased the phone I hadn't been standing out in the rain talking either. The repairs were going to cost as much as the phone cost me originally so I had my phone service disconnected.

My wife's phone was having problems as well. The technician adjusted her phone and called her number in the store, it rang, so he declared the problem fixed. A week later my wife received her rebate, but my rebate check was not included. I called Cricket to find out why and they referred me to the Nokia rebate claim center number. I was told that not enough time had elapsed for my rebate to have been processed even though my wife and her son had both received theirs, mine must have been processed seperately. I was told to wait an additional 4 weeks and call back if it did not arrive.

I called back 5 weeks later to tell the rebate center I had still not received my check. They looked my information up and said they had never received my receipt and copy of box-top etc to show proof of purchase and they were not responsible for lost mail. I informed them that my information had been sent in at the same time as my wife's and in the same envelope.

I had several problems with my cell phone. They even changed it out and I still had the same problems. I changed companies on Dec. 27, 2001 and tried to cancel my Cricket Acct when I got home. I was asked to leave a message and someone would call back in 48 hours because they were real busy. I called them back 2 days later and they said they were real busy and it wasn't 48 hours yet.

The next day I called back and they asked me to leave a message for a call back because they were busy. I said I would hold until I talked to someone. I cancelled my service on Dec. 30, 2001 after 3 days of trying. In January, I received a bill for Jan.27 - Feb.26, I realized the payment I made on Dec. 6 was for Dec. 27- Jan. 26 and called the toll free number and asked for a refund. I was told that someone would call me back within 5 days to issue a refund.

About 2 or 3 weeks later, I called the toll free line again; I was transferred several times and then told a refund would be issued and I would receive it in about a week. I was also given the number for the corporate office. I have called the corp. office and left messages several times and no one has returned any of them. Today I left another message and e-mailed them.

I informed them that I wanted a refund by March 8 or I was going to contact an attorney and the news channels. I also informed them that I was contacting you and the Better Business Bureau. I think 3 months of persistance should have resulted in a refund, if not the first time I called.

I had to purchase their phone for $117.00, paid 5 months of service that was constanly cutting out, poor signals, and disconnecting at $43.00/ month, a refund for $43.19 for January, the expense of a new phone $75.00, long distant calls to corporate office $3.50, and 3 months of time, frustration and unnecessary stress $?.