Cricket Cellular

Well, this is my Cricket story. I just recently purchased a ZTE Chorus phone and plan from Cricket. This is the phone they recommended, and the plan isn't bad, 1000 minutes with unlimited web, text and music downloads, and the shipping was quick (overnight). When the phone arrived, I made sure to put a full charge on the battery (overnight). The next day, I used the phone on one call for about 6-8 minutes then I noticed the battery was at 25%. I again put a full charge and this time, I checked for Bluetooth and web activity turning both off. The next day, I used it once and the battery was at 40%. I charged it overnight then texted maybe 5 times. I laid it on my desk and when I came back, it was dead. I called Cricket and was referred to the warranty dept. The warranty dept said the phone didn't qualify because it was within 30 days of purchase and referred me back to the sales dept. Well, when I called the sales dept, they transferred me to the warranty dept before I could get the word supervisor out of my mouth!

By this time, I felt like I was the little square thing that gets batted back and forth in a pong game, you know, the one like they used to have in the disco bars in the '80s. Then suddenly, I finally got someone that may help me, and this is what was recommended by her. I might be able to purchase a battery from one of their stores in which turns out to be Target, Wal-Mart, Chicken or I mean Radio Shack, or something like them; or I could send it back to the company for a full refund and later purchase another one online. Hah, I got desperate and finally asked her if she had an extra battery she could send me. That's all I wanted, a battery that would take a charge. That's all. "Sorry," she said, "thanks for calling Cricket," and referred me to the survey that they so much value from their customers. Please, all I want is a battery.

I bought a phone for almost $200 from my local Cricket store about a year and a half ago. As you can imagine with Cricket, the service was less than satisfactory and the phone had issues right out of the box. First off, the touch screen was off. When you would touch the keys in the text menu or any other menu, it would select the wrong letter or option. Also, when you send messages to someone, the phone will select a random recipient when you try to reply to an existing chain message. Because of this, I have not only had problems with family and friends, but the phone has actually cost me a job.

The first time this happened, I called customer service. They said to go to the store. The store told me to go to a different store, and that store again told me to go to yet another store. After I found a store that would finally even talk to me about the issue, which was about 2 hours later, they said they would replace the phone but with my insurance, it would still cost almost $200. Obviously, I refused. They sold me a $20 loaner phone that also didn't work. After this, I had a friend who let me use his old Cricket phone, which was the same model. This phone from day one had all the same issues as the previous 2. After my 3-hour rampage to get this issue resolved today, the stores and the call centers have told me they have no policy for replacing my phone and don't even have the capability.

After all this chaos, I am so tired and extremely angry. I just called to cancel the service. My bill was paid up a month. They refused to credit the month and cancel my service. They said if I let the bill go past due, it will disconnect automatically. How does that even remotely answer my questions and resolve my issues? This is the worst cell phone company west of the Rockies easily. They have stolen my money, made me so stressed out, and cost me a job. I will never return my services to this company again. Anyone that has any sense should stay as far away from Cricket as possible. They are thieves!

The first customer service told me he could not do it and to go online - practically hung up on me. Going online to change to auto pay is confusing. When I called again, I was told the line was down and to call back later. This was again and again.

I had two cell numbers on my account. I didn't need one so I was told to come back at the end of month to remove one. When I went in and talked to a young guy, he said I could not remove or cancel a line, that I needed to transfer to someone else. I wanted to remind him that there was no contract. Before I could say anything else, he told me he needed a manager and the manager was not in to cancel any line on my account. I was in a hurry so I said I'll be back. I know it's **. I had to make another trip. It sucks. Gas is $3.79 a gallon. An ass and a bully, no salesmanship. Note that I was going to add internet to my broadband.

I purchased a Cricket phone because it touted no contract, no plans, just pay as you go! What a total rip off. After purchasing the phone at a reasonable discount, I could not add the minutes I had purchased. The store I purchased the minutes from had to start off a $15.00 card, so I bought that after being told the phone would automatically come with some minutes. I tried to activate the phone and was told the $15.00 was not enough to activate the phone because the least expensive plan was $25.00. Now, correct me if I am wrong, but no contract and no plans means you should be able to add whatever you want to the phone. Okay, now I go back to the store to purchase a $10.00 card to make the $25.00 and lo and behold, there are no $10.00 cards. So basically I either eat the $15.00 I have bought and can't use or I purchase another $15.00 and cross my fingers that I haven't wasted $30. Well, let me tell you I am taking this damn phone back to the store. I will eat the $15.00 as a lesson learned and recommend that no one purchase from this company.

I purchased a cell phone from Cricket Online via the internet since I do not have time to go by a Cricket store as I work 2 jobs, thanks to the economy. The phone arrived Saturday and by Wednesday, stopped working. Their customer service in the Philippines told me that the phone would not be replaced because I didn't purchase insurance (costs more money by the way and was never offered). I told them, selling equipment that doesn't work is illegal (fraud) and was told that it didn't matter because that was their company policy. I called the corporate office phone number to try to get help and it goes to a voice mail that is disabled.

You didn't take phone payment on Friday and shut it off first thing Monday morning. Then my wife had a flat tire trying to go pay it! I never want your piece of ** worthless service again!

On March 6, 2012, I purchased a Muve cellphone with a $45 monthly plan. On April 6, 2012, my wife tried to top up the phone with a phone card and it did not go on the cell phone. My wife contacted Cricket's technical department because this was the only way she could talk with a live person. She was told the PIN had been redeemed, but they don't know where the funds went. She was given a tracking number and a number to call to report the incident and was told to call back in 2 hours the number to report the incident.

It was animated and kept saying, "Unable to process request. Please try your call later." On calling back Cricket, she was given such a runaround. They refused to acknowledge the tracking number or even letting her speak with a supervisor. They put her on hold 4 times saying they were trying to find one. Periodically, throughout the rest of the day, she kept trying to resolve this problem. On April 7, 2012, my wife tried again probably for the 10th time to sort this out, but again she was given a runaround. Realizing that we were wasting our time, I went to buy another phone for my daughter and filed a complaint with the FCC. Now, I am out of $50 for the new phone and a $45.00 time card that no one knows where the funds went.

I bought an unlimited data plan from them three years ago and was still on it. They kept turning my modem off every month, and I had to call and get it turned back on. Three days ago, they cancelled my account, stating that I had exceeded the usage of the plan. They changed me to a 2gb per month plan and did not tell me. Then when I exceeded it, they did not tell me. Then they cancelled my account and did not tell me. I know why they did this. They no longer offer unlimited internet, so they wanted to get rid of the last few of us on unlimited. Their attempt to get me to go by shutting my modem off monthly didn't work, so they just cancelled me.

I had two lines of service on my Cricket phone account. I have been trying to split the two accounts since January. Cricket would tell me a date I could split the account and that I couldn't split it in the middle of the month, I would go in to split the account and they would say it was the wrong day. I tried to cancel service for my secondary account because of the problems and they disconnected me in the middle of the call. This has happened 3 times. I have told them I went to another company and they are still keeping my phone in suspended status and won't allow me to cancel the phone. I want to give my Cricket phone to my husband so he can use it but I can't until they release my phone.

I have been trying to cancel service with them since March 30. I purchased the phone with no contract and there were no stipulations to my purchase. I think Cricket is keeping control of my phone and they have no right to. They also will not let me cancel it.

I tried to log onto Cricket's website to pay bill and it keeps saying my phone number is already registered. I can't get a call back from the store, the customer service is horrible! I should not have to leave my house to go to the store when this is something that can be handled over the phone. I have left messages at Norwood store, but no call back.

I went to get my phone turned back on, so I had to go in person. In Clarksville, there are 2 stores with 2 owners. The idiot turned on a cell phone that wasn't mine. When I went back, he was very rude to me and even said I was stupid. I tried for days to contact someone, but there is no one doing complaints for them. It's impossible to get good service with Cricket.

For months now, the said phone company has not provided one month's service this last month. Earlier, I wasn't able to pay prepaid till the 12th and still got a cutoff a day earlier. I'm now denied the added twelve days. Cricket never should have outsourced their customer service people and still should have competence on their 611, even if someone wants to blow their nose. For the money they're charging these days, quality over profits is a Monsanto kind of feeling.

I made bridge payment over phone and was told phone would be on immediately. Although recorded message said wait 30 minutes, customer service rep took payment and said my cell phone would be on immediately. Two and a half hours later, it is still off; however, amount owed reflects payment.

I have been trying for over two weeks now to cancel internet service with this company. I was told that I had to call and cancel my service before my bill was due. I have tried to contact this company three days before my bill was due and was not successful. Now, two weeks later, I still have not spoken with anyone in their service center. I even went into there store and was told by the sales rep that they can not cancel my service and I have to call 611, which takes you straight to a payment center. I had to pay for service that I no longer want. This company is robbing its customers and forcing them to pay for service that they no longer want. I have been trying to transfer my cell number back to Verizon. Because I can't reach a rep, I am forced to either change my number or pay Cricket so that my cell number is active and that I may transfer it if I ever reach a rep.

I purchased the Crosswave and money card at Wal-Mart. I tried to set up the product and had problems. I went back to Wal-Mart and was advised to call the support line or visit a Cricket store. I went to the local store and received very little help and a lot of abuse, and I was advised that the card, which obviously had the number scraped off, was the wrong type. The associate set it up and said that was all he could do. When we tried to access it, it still did not work. I contacted the support line, and still, no help was received.

Today is the last straw. I contacted a new corporate office in Syracuse and was told that even though it was a Cricket product, we had not bought it there and that they would not be able to help. Their suggestion was the Geek Squad at Best Buy! I want a full refund for this item asap, and I am getting nowhere.

I had no cellphone service for eight days. My dad's phone stopped working and was sent a replacement phone. We tried to activate it but it didn't work so I called Cricket and they tried to activate it twice manually. Still, it didn't work. I went to Best Buy where I bought the phone and Cricket locked out my dad's account. Best Buy had a hard time with the Cricket rep. They told them to try again in three hours to activate but it still didn't work.

I have been calling them nonstop but I get no resolution. They say they will help me and make me wait two to three days and try to activate it, to no avail. I called their corporate office and I spoke with someone. He called me twice and told me that he would call me again but he didn't. I have to wait until Monday. All I want is either my phone fixed or all my money back.

I've been trying to speak with a customer service agent for an hour! It's funny how quick its automated system could send me to a billing agent, but can't send me to a customer service agent. Terrible, terrible, terrible customer service. The website is terrible too!

I spend $60 a month and get service nowhere.

I have had a non-contract service for 6 months with a company (Cricket). I always paid faithfully in time, but there was always a try to cash more with gimmicks: like if you want music a little more, call out of country more, or pay your bill if it's in store or if it's on calling for more. So I was paying by internet or by a text they send. If you want to get in contact, you'll have to talk to a computer. So the last month I was late by 7 hours in my bill. They didn't accept my pay by sending it back, so I would fell in their over charge or pay double month. So I tried to cancel; there's no way to do it in their page or by phone to the store or company. I went for a different plan. It was accepted for about 9 hours and then suspended for more if I wanted it. I went to another company (Virgin) and they (Cricket) won't want to release my number. So I could have it in my new account with Virgin and was denied. They won't even give me back the $15 for the activation of the new plan I wanted and that I just used for 9 hours. Come on, what kind of business is this?

Service, Customer and Support: Okay, so I got service with Cricket on 2/25/12. That has been the biggest mistake of my life. The phone that I originally purchased (the ZTE Score) didn't work properly, not even in the beginning 24 hours. I called in and they said to take it to a corporate store. So I drove almost the 30 miles there. I was unable to get a hold of them at all at that location, so I called their calling center again. They then informed me that location was closed on Sundays so I asked for the next closest one and was told that I would have to take back to the dealer where I got it from. So I had my daughter calling for me while I was driving.

I got within 15 miles if that 75 mile one-way trip. I pulled over so I could leave a message that I was on my way there and that Cricket customer service had me quite upset, only for me to listen to the entire message saying that they were closed on Sundays contrary to what Cricket had told me. By this time I have spoken to 4 people and was tossed around. They are not listening to what I am trying to get across to them. The last one of that 4 was supposedly a supervisor and yet he refused to assist me and would not transfer me to someone else until he had me so mad and frustrated that I had my daughter take the phone and I started cursing. I know, it's not the right thing to do.

So then Michelle gets on the line and she actually tries to assist me to no avail. I tried stressing to great lengths that I had a four drive the next day to travel and I would not go if I didn't have a phone to take for in case of emergency. Well, I lost money that next day. So I called in again to Cricket about hanging the same issues still with my phone. They tell me to go to the location that is 30 miles away again. So I try to call that store again and no answer still. I decided to call Cricket back again and that is when I was reassured that they were open. So I called that store location before I left and left a voice mail for them saying I was on my way and I was very dissatisfied. When I got to that location, they were packed. I had to sign in on a computer screen that did not work and so the wrong info got put there. They called my name and when I said who I was, I got the brush off and still I waited until they called my name. I was being helped by a young lady and she asked me what I wanted to do, so I told her that either switch to a different phone or get a total refund of all my money that I had spent.

The manager came over and was very rude and I became pissed to the point that I was crying. He said that they would not assist me and I needed to return to the dealer where I got the phone. He added that the only thing they could reimburse me for was the money for the phone once service is activated; there is no refund on it. I stated that I wanted a higher up's number and he reluctantly gave it to me. I decided then that I would call corporate and so I found where it is located in California and I called 411 to get the number. I was told a number that took me to the customer service. So I make the 150-mile round trip to where I purchased the phone, got a different one and called 411 again. This time I told the operator that if I wasn't given the right, then their name would go down as well as not assisting me.

I got a hold of corporate and was sent to the escalation department and she tried to assist me. I was doing fine until about the 3/5/12. Then the phone was ** up and it started the cycle all over again--being lied to, as well as now if I try and call about my number, I get a recording stating that no one is there to assist me and to call back later. However, I use a different phone number, it connects me right away. And it's the same thing if I try and use a different phone—once my number is confirmed, I get that message no matter when. So I called them again last night to change my plan to the more expensive after I had purchased a new phone again.

I was told that if I changed my number to where I am moving I will lose all of my downloads, everything. And also, I can not keep my account here and have the number for local calls there. Also, my daughter would no longer be able to be on my account because we would not be in the same area. She will be joining me in two months after she finishes the school year. I tried calling corporate this morning while typing this up with my regular number. Guess what I got? Yep, that recording. So I used a different number and was transferred to where I had to leave a voice mail. I am going to put this on every place I can and call in a news station for assistance.

So in total, I have made 4 150-mile round trips, 2 60-mile round trips, lost $200.00 due to them not assisting me, spoken to about 15 different reps and customer service, tech support, corporate, 3 people contacted me and now I want to have some answers and some satisfaction, because if I didn't live up to my part of the deal, I would not have any service. And for the phones and services, the cost is $375.00. I figure that gas is $3.50 a gallon; with getting 17 miles to a gallon, it is approximately $150.00 and $200.00 for the money I lost out on. That isn't including all the feelings and lack of sleep and what not, but that total is $725.00 I have put into becoming a customer for them and for what? I truly hope that they don't treat anyone as they have and are still treating me.

Okay, today is the 10th, and now Cricket has stated that I hung up on them as well as blocked my daughter's number from getting into getting help with issues for her phone. I have a really strong dislike for this company now. Messing with my phone is one thing, but my daughter's is another. I went and got a copy of what they have for notes from the people that they say I have talked to. When I was at the store getting this information, I was trying to call in because yet again there were changes to my account without my authorization.

If you read my notes that was able to be printed off, you will see a big discrepancy with my account saying $50.00 and with their own notes stating it should be over $200.00. I have my documentation to back up what I am saying and for them. Well, I am not to sure of what is the deal. So now this is the stats. I have all receipts and what they say is my issue or contact log with them. Still, nothing for the actions being done to my account. Now, I have yet to find where I can get a call log for my phones. It is now the 12 and I have spoken to 29 people and still yet to have any resolve. I am filing complaints with Consumer Affair, BBB, and have one with the FCC.

Rebate Denied: In September of 2011 I purchased a Huawei Ascend II in Kerrville, TX which came with a $50 rebate. In December, I relocated to San Antonio (still no rebate). The paperwork and many phone calls took place from September - December. Several e-mails, phone calls and faxes were sent in an effort obtain the rebate.

In February, I received an e-mail saying that the area I live in was not eligible for the rebate. I called back and explained that I purchased the phone in an area that gave me the rebate and asked them to look at the receipt. They would not honor the rebate and now will not respond to me. The conversations were always friendly but never could they find the paperwork after it was sent to them 9 times from September to February. No rebate received.

I have been playing phone tag of a sort with them since 2 pm (It's now 10 pm). Also, tag would imply that I was being called back so sorry for that, instead I, along with my fianc, was being hung up on). He tried to call because he had a question about the bill. He got transferred 3 times when asking to speak to a supervisor along with being cut off. He finally got a hold of one who was not helpful at all. I called later on to try and do a bridge payment and was told I could not do it. When I asked to speak with a supervisor, I was told there was not one available and that I was not allowed to talk to one and was given an address to write my complaint. After this, he said that I could make the bridge payment, but I would just have to use the automated system. So I tried and I was told I was not eligible for it. I called back yet again and asked for a supervisor right off the bat and was told she needed a reason before she could do anything. I informed her that I had a customer complaint, she put me on hold and when she returned to the line, she said she need more information before she could transfer me.

I informed her I wanted a supervisor now. I was put on hold 4 more times with her saying, "Could you please hold for a minute while I get him?" And yet no supervisor. My fianc finally took the phone away and he dealt with the same thing for almost 20 minutes. Finally, he did get a supervisor who was extremely rude along with cutting him off and still no help with our problem. He informed him that to make a bridge payment, our phones would have to be disconnected first which is ** because the point of a bridge payment is to avoid loss of service.

Cricket Customer Service: I bought a new Muve Cricket Cell phone in December 2011 and activated it a couple of weeks later near the first of January 2012. Since the re-billing was near the first of the month when rent was due, I want to have it re-billed near mid-month so I waited a few days without cell service to re-energize it today. So I took the option of $50 to get my Cricket Cell operational today. Then automated system said it would be another $3.86 in fees and surcharges, which I agreed to. So paid them and then tried to get my Cricket cell to work and retrieve my voicemail for the last few days. It kept saying I needed to add more funds to my account. So I tried to call customer service. That was a mistake. I called 23 times without speaking to anyone but the auto answer system! I am going to file a small claims action asking for total refund of my phone and all services I paid for! I hope everyone else does the same to get rid of this very poor customer service, and this company, let's all sue them and get rid of them permanently.

I went to a Cricket Store in Tucson, since my phone stopped working on all data features (MMS, WAP browser, etc). Representative pulled up my account, or so I thought. Told me the reason my service didn't work was because I did an OTA program earlier that morning. I told the representative that OTA programming would not affect data features, then she tells me the phone was not fully flashed. I work as a phone technician and also a phone CSR for another company, so I know this was a load of **. So, I tell her what OTA changes and doesn't change. She gets defensive, then says she can't pull up my account when I request an account reset. Rep tells me the systems are down, and to go to a corporate store where they can access my account.

Phone was functional one day ago, so I take the phone home and flash it again, still no data service. I check the MMS and WAP websites, both offline. So, no fault on my phone. On top of all this, it is impossible to contact technical support, but given the ignorance of the store reps, I can only imagine the phone techs to be equally brain dead. It would be so nice to have a good, reliable local phone company with competent help, but Cricket fails miserably there.

I purchased a Cricket phone via a representative on the phone, I had initially started to place an order online which didn't go through, once I completed the purchase with the representative, she assured me that I wouldn't be billed twice for the amount of $138.69. A few days after my purchase, I noticed on my online bank account the same amount for another $138.69 in pending status. I called Cricket, who assured me that the charge would drop off, it did, however, since that time every few days Cricket's system attempts to bill the additional $138.69. When I called cricket, I was given the run around for at least an hour, being transferred from one department to the next, I finally spoke with a Cricket representative for their online services who advised me I should call my bank and place a stop payment on the amount.

I called my bank who was shocked that Cricket said the bank had to stop it when the origin of the problem is with Cricket. My bank representative advised me the only way to stop this, since it was a debit card, was to go into a branch and actually cancel the one debit card and be issued a new one with different numbers. I am angry that Cricket didn't seem to want to help at all and seemed to wanted to try and bill me a second time for same purchase they had already billed me for. This is not acceptable and they need to be held responsible for their system errors instead of trying to push the problem to someone else to fix.

The cellular phone I have purchase over the time period has been a defective product for the corporate store in Aurora located on Lake Street. Once the customer is adhered of it, it's money and red tape. I have several phones defective on a different sale contract. The manager and some of the employee are displaying deceitful tactics. I'm asking for an official state investigation in this matter.

I made a bridge payment on Monday February 13, 2012, to hold me until I made a full payment on February 17, 2012, and Cricket turned my service off. On February 14, 2012, I have been having problems with them keeping my payment history correct, and besides, I pay via internet. They said that they could not help me but they all are taking my money.

I have a PayGo phone from Cricket, and today, I tried to use my top up card. At first, it said I had a balance of $45.00 after I topped up. Then I tried to text and call out, but I couldn't. So I called back, and it said I had a balance of $0.00. I tried to call the 1-800 number, and lo and behold, it takes me through the same prompts at *611 and *729.

I have yet to to speak to a live person. I even tried calling the number on the back of my top up card, but it said that I have already redeemed that PIN. I went to Cricket's website and click live chat, and of course, it sends me to a page where I can read on how to troubleshoot my phone. I think it's ridiculous how terrible their customer service is. I was highly upset today. And when I finally called out, I have already used 8 minutes out of the 1,000 minutes I get monthly. I think someone should look into this company and see why they have unprofessional people working for them. I would sign a petition to get better service.

I got unlimited broadband service in July of '09, since then I found out I really only have 5 gigs. Which would be ok if they were up front about it. Anyway, I recently went over the 5 g's and they would not re-set the new month's service for me. L now pays for broadband service & get dial up speed. They will not change it for me. After numerous calls to their service center, they tell me that am all they can do for me. I'm extremely dissatisfied with cricket and think they should go out of business!

Okay, I bought a Cricket phone just 4 days ago and I can't get incoming already. Not only that, my phone dies quick and takes over 3 hours to fully charge. So I called customer service and I got kind of a relief when letting them know my issue with the phone thinking they were going to help or fix my problems like any other phone company would, only to learn it was nothing they could do to help me. I am really in shock about this situation because I can deal with an issue with the cell phone, but to learn my issue can't be fix after I just bought the phone a few days ago is terrible.

I got the ZTE Chorus Muve music phone online from MyCricket.com. I called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 Muve music plan only works for this phone. I believed him and went with the $45 plan and not only did I not have access to my music feature, I ran out of minutes in two weeks. I called and was told that the $55 plan works for that phone so I put $55 on the phone, still no music feature and I called the automated system to check on when I had to put more money on and was told I was on the $45 plan and had $9.45 extra on my account. I called and was told that the $55 plan isn't available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they don't offer refunds. I asked for a supervisor and was placed on hold for 35 minutes. I hung up, called back, was placed on hold for another 10 minutes, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they don't offer refunds. Ridiculous!

I called in to the Jessup location, when a young Hispanic/Latino woman answered the telephone. I told her my phone couldn't call out or receive calls properly for several days, depending on the network communications. I asked her what's going on. She said she doesn't know and asked for my phone number and PIN. I don't have a PIN. She said we need to set one up, otherwise, she wouldn't be able to continue. I asked her what's going on. She said I need to call customer service. I called back, and her coworker answered, and she giggled as she passed the phone, and the Hispanic/Latino replied, "I said call customer service" Can I get the number, at least. That is ridiculous, and the most unprofessional service I've encountered in my lifetime, and I'm 37! Cricket is way not cool, big time!

I bought a Cricket cell phone from **. I was able to use it at home, although the internet was very slow. However, when I was on my way to work when the internet was unable to connect and I got no text messages. I called the 800 Cricket Customer Service number. She tried *228 and then said, I would not be able to connect to the internet nor receive texts. She told me to take it back to the store for a refund because the policy was three days. I went to the store and was told by the manager he would not refund the phone, even though it was not damaged, I had the receipt, all the papers and box. He never gave me a reason why he would not accept the return.

I purchased a new cell phone for my Cricket service a (ZTE Muve). In less then 24 hours, the phone was not working. I took the phone back and was told we have fixed the problem. First, I was told it had the wrong battery then the charger broke in less than 7 days and had to purchase another. I can't receive any incoming or outgoing calls or text. The phone won't charge, nothing works. Cricket will not exchange my phone for one that works even though I returned it in less than 24 hours. It is a ripoff.

My Kindle is now being interpreted as an android phone, causing problems when the Kindle is charging and the laptop is in use. As a longtime customer, I have become increasingly dissatisfied with the unresponsive, outsourced customer "service" and the ridiculous monthly usage limits. They seem more concerned with increasing their customer base as opposed to retaining customers. I don't get it and I don't like it.

I paid my bill on the 31st of Jan. I paid it 3 days before and now my internet won't work. I have called 4 times and I keep being told to give it a couple hours. So far, a day later, there's still nothing. I stopped using their phone service for the same reason. I thought the internet would be different. I guess I was wrong! I am dropping Cricket altogether! There should be a way to sue them for all the lies and ** products.

Every Sunday, my phone gets disconnected with sufficient funds still available on my account. Also, cricket is charging me 25 cents per call, every time I call my husband, who is also a cricket customer, lives in the 502 area code, has the same exact phone as I do, and we both live in the same household, and on top of that, they tell me my phone is on roaming, when well over several months ago I programmed my phone to disable my roaming. Last Sunday, they told me some 800 numbers are long distance, so how am I suppose to know which numbers are long distance or not. Cricket owes me $3, as we chat, and my phone has been disconnected again, and I should have money on my phone. I'm a dollar a day customer.

I was to get two months of minutes., and I tried to get my second month, but it wouldn't take the PIN, and could not. To any one, here is the PIN; 2991152079.

The new phone call, the ZTE Muve Music, is the worst cell phone ever. When you go to tell them that they sold you a bad phone, they want you to pay $21.65 to get another one. The phone does not stay charged. It drops calls very bad. Some calls, you do not get. Texts do not go through and the music part is so bad and really makes the phone slow. This phone is not worth a penny and Cricket is using the phones to make money. I've only been with them for a month and have had hell with their service and cell phone.

It was a waste of my money and I do not have money like that. No one does. And they know people need their phone so they make sure you have to get a new one, in which you are not. They give you used phone when you bring the phone to them and tell them you are having problems with a cell phone you just got.

Two months after purchasing a phone with a $60 rebate that I filled out and sent, I have not received anything from them. I will be calling the Better Business Bureau. I don't care if it was $1 rebate; a company must honor their agreement. This is why big companies get away with ** because we do nothing about it. Not anymore. I will be filing a complaint.

Hay everyone, just a heads up, don't use Cricket phone service. We got 2 phones for our kids for Christmas and they never opened them for 2 weeks. We thought (from the sales people) that the service would start from the date the phone was used (opened). Well, we were misinformed, the service started from the date I paid so we lost 2 weeks worth of service on the account because of them being a gift under the tree! Lost 2 weeks after we paid for a month.

My wife went in to pay the phone bill and gave them our name on the bill. They then put the money on somebody else's bill with a similar number. I went in the next day to resolve the issue were they had me put more money on my bill (my bill is $50 and the money put on the bill the day prior was $35). They then tell me the issue is resolved and keep the receipt of the $35 paid to the other number.

Now a week later they send me a text message that I now owe them another $35. I called the store and leave messages and I get no calls back. I clarified many times with the store clerk that day that there would be no issues with this multiple times. I knew I should have insisted that I keep the incorrect receipt for my own records. Too bad that won't happen again. I'm going to determine that face to face with the clerk who assured me that there would be no more issues when he conned me out of the incorrectly paid receipt.

I was stalked by a former landlord who, the first and second day that I moved into an apartment, asked me to marry him. I moved out a couple days later, but the landlord called me 25 times a day. In order to get a protective order, I needed my phone call records. No one answered at the customer service department. The only phone prompts were for spying bills. So, I walked into a cricket store, they said I needed to go into a corporate store. There are no corporate stores in my city however, so I called a corporate store to find out how to get the records. They said they needed a notarized cricket request form, and a check for expediting the records. I sent them both via FedEx overnight, in order to get the records ahead of the court date. I left my number at the corporate store, in case of problems. Today, a week after sending the request, and a week before the court date, I followed up at the corporate store to find out where my records are. They won't give them to me.

They need me to walk into the store. Now, it of course took 3 calls to the store, before anyone would talk to me. In fact, they hung up on me a couple of times each time. I called this corporate store. I needed to call legal, they said. They gave me the wrong number. It was a girl's private cellphone number, and she had the right number. Thank God, I thought. Then I called legal. Legal says they'll call the regional manager about my problem, and please wait by the ozone. An hour later, I've heard nothing. So I called back. Oops!

They haven't been able to do anything, yet, he'll get on it immediately. I wait another hour, and call back, the guy I spoke to isn't at his desk, so I spoke to Matthew, who says I have to walk into a store, despite the fact that the nearest one is 2 hours away. Why? Because they need to check my ID, which has already been provided on the form 3 times (SSN, DL number, and notarization). But, the problem now is that, there will not be enough turn around time to get the records by my court date. I think everyone should go to YouTube, and voice these complaints about Cricket. I may not get an order of protection against a phone stalker.

I paid $149 to get ahead of my bill, and then moved out of the service area. I was told Cricket was keeping my $100 overpayment balance because they state in the agreement that they don't do partial refunds. That will teach me to stay on top of my bills, especially with sister companies like Cricket. Anyone interested in a class action suit?

First off, I bought a LG Optimus from cricket that never worked right from day one and never got the promised rebate. When they did finally replaced it, they charged me $20.00. They called it shipping charge even though it was in stock and it was still under warranty. I finally replaced it, I bought a new phone hoping to get a better one then the piece of crap. I didn't like the new phone at all and took it back the next day which happen to be a Sunday.

They said, they couldn't refund my money because only a manager could do refunds and there wasn't one in the store. Now I have been in retail for 25 years and I have never not been able to process a refund or not had anyone that couldn't. They told me to come back on Monday which I could do due to work. The only time I could get back was the following Saturday and they have a policy of 30 days and/or 30 min talk time. Now, there is no way I could not use my phone for a week, so now I am stuck with it.

I purchased an Android phone and the Android plan. Of course it was a higher rate plan since it was the Droid. Which includes unlimited wireless internet through my droid modem but using my paid for monthly service through cricket. One of the available applications to download from cricket is pda.net a tether app that allows you to connect to the internet on a laptop through your phone internet service. Basically it allows you to use a computer to see things more clearly and easier typing ability.

I was using pda.net and my service was blocked and a cricket webpage popped up with a warning. It informed me that I was violating the cricket policy by tethering to access the internet. My phone needed to be shut off and restarted to clear the block they put on my phone. First of all, it wouldn't allow me to access the cricket policy I was told I violated even though it was displayed with a link to do so. Plus I pay for my internet service through my phone regardless if it was on my phone or laptop.

It was my service and the modem in my Android that was owned by me. I own the phone, the service and my laptop. The application pda.net is not illegal and it is offered for free download through crickets market on the internet service. The message cricket sent also said I could use the. Internet by tethering for $10 per month additional. This is **. Now the control how I can access my internet and want to charge me for using a application they offer free on the internet service I already pay for.

On 01/05/12, I set up a bridge payment which gave me a week to pay the bill. I called on 01/06 to verify and I was told by the representative that I had until 01/12 to pay the remaining balance. On 01/11, 6 days later my service was hot lined, when I called customer service I explained to the representative that I was told I had until 01/12 to pay balance. She stated to me that was wrong ** company sucks! They are liars and do not know what the hell they are talking about.

What didn't happen over the course of the past year! What didn't happen is Cricket customer service has never resolved several issues. I have tried to talk to customer service over the phone with for all year. When you can get someone over the phone that actually answers for customer service without making a payment because it doesn't give you that option until then, you are lucky if they can understand the English language that you pressed one for in the first place! We won't go all the way back to last year, but first of all, I have repeated myself several times to service reps and even store people in person that I have stage 4 cancer and cannot stress out over little things, but a phone and internet service is important since it is one of the communication methods used when you can't leave the house because of chemotherapy and low immune system.

I was told to go to a store thirty miles from our home to change the account of my 14 years old daughters phone to my acct so that we could do auto-pay out of checking acct at the same time every month since both phones were in my name, just bought at diff times. They repeatedly obviously ignored what I have been saying because they could never give me other options to change, except going to a store location that was corporate. When I went to one location in Franklin in person on a day I did feel good, they were closed even though was supposed to open at 10am.

I was there at 10:10am. They still weren't open at 10:20am, so I left because not feeling well after sitting in car for 20 minutes. All in all after making an arrangement for bridge pay over the phone just to see what would happen and then paying that amount because phone be cut off in less 48hrs., they increased my bill to two months owing! I am still confused on that one, but anyway, we have now waited on 1/7/2012 for over and hour, and phone and computer is finally on.

On December 9, 2011, I purchased Cricket's wireless internet. I was told that if I was not satisfied then I can return the device within 30 days and get a full refund. My internet service kept going in and out so on December 22, 2011, I went back to the store I purchased it from and informed the sales associate of my problem. He said that what he could do is replace it and if that doesn't work, call customer service (I even upgraded my service thinking that it might have something to do with it). I went home same day plugged it up and it wasn't working at all so I called customer service and they did troubleshooting and it worked for the rest of the day. I went to get back on the next day and it was acting up again.

On December 27, 2011, I went to take it back and cancel my service when the associate informed me they did not refund warranty merchandise. I asked her what that meant and she said I couldn't get a refund because the original device had been replaced. I told her that I was not informed of that when I came to replace it. She in turn told me she could still cancel my service but I would have to keep the merchandise. I asked her if I would be able to get anything back considering it was in 30 days (the insurance I had on the device, the 1st month pay, the difference I paid to upgrade my service or the amount I paid for the device it's self) and they refused.

The $3.00 payment fee, even if you pay in the corporate store is ridiculous! Stop paying them the $3.00 payment fee if they don't change services.

Being sick of dealing with AT&T, I thought I would change companies and go with Cricket for my cell phone.Ordering online was easy , but when I got the phones they were cheap, and the problem came when I tried to change my old cell number to my new cell. It's a big headache! I got so frustrated I told the Cricket rep. I wanted to just get rid of the service. He said I could take it to a Cricket store and they could refund my money. No, that's not right either. It has to be mailed back, and I tried reaching someone in customer service for days and could not get through!Don't go with this company unless you want headache after headache.

I was a customer for 7 months. I paid my monthly fee in advance. The next day, Cricket turned off my phone service. After several attempts to have my money refunded, they have denied my claim. They took my money then failed to provide service. I have contacted customer service several times and been hung up on and have been refused a refund. I have been ripped off for $52.00 and now need to sue to recover my loss.

I bought Cricket phone online. Twenty six days later, my phone won't charge my batteries when it died on me. I haven't even drop or anything. It just won't charge my phone and I took it back to store to tell them. They're charging me from that. That's not right! I just got this phone.

My Cricket phone became damaged. I bought another one online but was told by the company it wasn't eligible for activation. I told them that I had moved to another state and needed to change area code/number anyway, but they said I was in a new market and couldn't do that. I found a nearby zip code/area on my own only to discover they turned off my two-month prepaid service.

I purchased a Cricket PayGo phone at Walmart put one months service on it when the service was up the phone stopped working but cricket customer service told me the phone was fine that if i pay for my next month of service the phone would work. I had to wait 2 weeks for a pay check. I paid $55 for 30 days of service but the phone still won't work. So customer service on the phone said take it to a cricket store to be checked. I took the phone to the store. The customer service rep checked the phone. It's dead. She tried a new battery to see if that was the problem. That was not the problem. So she told me to take the phone back to Walmart.

I then took the phone to Walmart. They couldn't replace it they told me because I didn't have the box and receipt with me. The clerk from electronics said I needed to get the box and receipt and take the phone to the Walmart were I purchased the phone. So do this. I took the phone in the store that clerk in customer service informs me that Walmart has a 15 day return policy on PayGo phones. She says the only way I can get my phone replaced is to call Cricket Pay Go. I then placed another call to cricket PayGo, the customer service rep tells me they don't replace PayGo phones that you have to take it to the store you bought it from. So I asked him to refund my $55 for service. He tells me he will ask for a request to refund but he would not guarantee when my money would be returned to my debit card.

My mother's phone was turned off because the agent at the Cricket store put the payment on the wrong account. This happened twice because when I went the second time to pay the bill at another store I was told that the bill was doubled because of this error. I then called customer service and it got worse. I explained that the phone was for my 78-year old mother so I could keep in touch during the day, and that she could not call in to make the complaint. The supervisor then hung up. We will be canceling service with this company.

I have been a Cricket Communications client for over two years. Months ago, all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails and taking the phones to stores, the texting was resolved. For the last month, I have attempted, to no avail, to resolve the data portion and was told by the technician who finally fixed the texting, it was probably an equipment issue. I spoke with Mr. **, National Sales Operations Manager at Cricket Communications on Friday, 12/9/11, and with the usual condescending attitude of the San Diego office and similar accusatory voice I had received previously. He stated our phones were in actuality not having any issues. I ended the conversation with him offering to meet him, to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.

I met with the Pete ** that Saturday at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say it seems you expect a 3G service when you have a 1G. I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on Yahoo, Hotmail, etc. and he proceeded to amongst other things to inform my husband and I that and I quote, 'You are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites'

According to him, even his wife had the same phone model MSGM8 with similar issues and all though there are pre-set settings, one should not expect to actually access it. In his normal accusatory tone, he scolded me for "my behavior by contacting his higher ups" after he stipulated your company would not do any further attempts to resolve this situation and he had received the okay from all his superiors to cancel our service, and send us a letter of termination.

Today 12 days before Christmas, my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with Cricket Communications, a subsidiary of Leap, as easily planted on every site you go on when you goggle the company information. My phones all have been disconnected. This morning, I made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancellation notice appears on the screen when you speak with customer service .

I have been sending emails to the corporate offices as well as the executive team, to no avail. Two of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in July 2011 and I purchased my Android for $99.99 that same month which removed the data problem only. Up until November 2011, the texting had not been working properly on any of the three lines.

Sadly as with many clients who have worked hard for their phone service, we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability, virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say 'no more' to such practices and telling big corporations to remember that we are the reason they are so big. Customer service is a right, not a privilege!

Called to cancel service and rep kept trying to get me to use the phone for the remainder of the cycle, give it to a friend or family member and would listen as I repeatedly told him I am a senior citizen and needed the money refunded for the remainder of the cycle, just under half the full fee. When it was clear he wasn't going to cancel my service, I asked for a supervisor and he did the same thing.

I kept telling him I needed the money because I have limited income and he said, "Too bad. It's in the by-laws. We aren't issuing a refund." He told me to call back at the end of the cycle and they would cancel. I said, "No, cancel it immediately," and several minutes of saying the same thing over & over, I said I didn't want to hear anything else other than the confirmation number that the account was cancelled. So he rattled off the number so fast, I couldn't understand him and told him that he needed to repeat it slower.

I have changed hand sets and kept the same phone number this year. I noticed that the unused devices sitting in my drawer also receive my text messages sent to my actual connected cellphone. What is more disappointing is that I sold one and yet to this day I know they haven't connected it. I can not believe there is no sense of privacy. They are probably getting my FB notifications and private messages as well like these phones here in my home. I tried speaking with service techs from Cricket and it was no help. I'm disappointed.

I went into the Cricket office at 819 Murfreesboro Road and asked to purchase their wireless internet software and air time. They told me it was $5.00 and when he showed me the packages I decided I needed the $55.00 package because I wanted it to be faster. He sold me that for $108.07 and told me I was lucky because they only had a new stick available so it was a really lucky day for me. They didn't give me a receipt or anything and it was charged to my card before we were even finished deciding what I was getting.

I took it home and inserted it in my laptop and kept waiting for something to happen and nothing did. Oh yeah, they gave me a number to use to pay the bill and I called that number but no one answered. So I went back the day and said it doesn't work and I would just like my money back. I'll go with Comcast. I was looking for something fast and easy and I thought they would be less expensive. Obviously this is not the case. They said I couldn't have my money back and they never said the stick was "new". They said it was "newer".. I said, "Oh great, now we are playing with words." He said this time he was going to give me a new one right from the box and kept telling me to look. It's new in the plastic and everything, even with instructions.

I'm thinking how can I get out of this. It seems so shoddy? But there is no way out. There isn't anyone to call, no one to complain to, no department for anything. Just these back street thieves. The guy standing at the other computer said to me, "Make sure when you come back, you talk to him. Never, ever speak to me.". He was angry that he was giving me a new stick and not just telling me I am out of luck and I refused to pay anymore. Well, I took the new stick home and guess what, I put it in my computer and it worked once. The second time I tried to use it, it shut my computer down and now it's in the shop being rebuilt because it knocked out my operating system. What do you do with shoddy companies like this?

Bill Payment online was not processed and delayed. I called a local Cricket office, Dec 1, 2011 for online bill payment assistance. I set up and activated my account. I enterd my ABA/routing number along with my banking account and I received a reference # 15192473. I read a message, which stated that I would receive a call to confirm my information in sixty minutes. I have not received a call as of Dec 4, 2011. I called the 800 cricket and could not understand any of these reps. I did not know the customer ID. I think it is silly to refuse money for a bill because I did not have an ID number. My nephew moved to town and this was the company he chose for a cheap/service and he was right. The service is horrible and I will never do business with this company again.

I've been with Cricket for 2 days now and my problem with them is that Cricket only gives us 1GB of data a month, when other phone companies give out more GB of data or unlimited. 1GB of data a month is not enough, but Cricket says they have unlimited 3G when really they don't because once you used up 1GB of data, your 3G data gets really really slow. Cricket could have given us at least 2GB of data or unlimited data. Cricket sucks.

I first got cricket on my second had it til about August. when I had cracked the screen. November, all of a sudden my screen was unresponsive. Due to the cracked screen I thought that was the reason. A few days later, I filed a claim for my insurance. Got the same phone (hua m860) for 85.00 on November 19th. November 28th my screen all of a sudden goes black after I missed a phone call. I haven't dropped it or nothing. I took my battery out and everything still doesn't work. Now I'm sitting here trying to call and no one is answering the phone.

I bought two phones. Neither one worked. I spent $90 for one month for each phone. Cricket says they will not refund $90. They will give us only 20% of cost of phones that are one day old. Absolutely worst service I've ever seen. Run away from these people. Best Buy got so mad at Cricket they offered us a full refund for the phones and the month charge. Cricket is worthless.

I bought a prepaid phone, and had nothing but problems trying to get it programmed. I finally got it programmed, and then it said my account couldn't be validated. I talked to several people and supervisors, and finally told them to cancel service, and refund my $45. They told me I would get a check. They gave me a reference number.

I had filed complaints with BBB, AG, and now, the FTC and you, and they are now telling me that the reference number was just a number to get an approval for a refund. The lady who called today wouldn't give me a supervisor, and told me she was at the corporate office, and she would have to have a supervisor call me back. I do have the last 2 calls recorded, and it does state in the recording that, the guy said I would have a refund of $45 in two weeks, yet nothing has been resolved with them. I just want my $45 back

I called to make a payment arrangement for Dec 2, 2011 and the cs rep told me she could do a bridge pay but I had to make a partial payment on my due date. I advised her that I already done a bridge pay in the past and did not have to make a partial payment. That's the whole reason I'm asking for an extension. She told me I have to make a partial payment. Mind you, I can barley understand anything she is saying because of her heavy accent. So I ask to talk to a supervisor. She refused the the first two times to transfer me and that had already explain how bridge pay works but could not explain why last month I was extended and didn't have to make a partial payment.

So finally, she placed me on hold and came back on the line and said the supervisor was on a other call but could set the bridge payment up and I can pay the full amount on Dec 3,2011. Geez, that's what I was trying to do the whole time! It took 15 minutes and wanting a supervisor for her to set my request up. I will be cutting services off when my month is up and going to a better broadband company with good English speaking representatives! I don't mind the heavy accent cs reps but if I can't understand you and you cannot understand me to process my request on something that I pay for every month, then it's time for a new provider.

I set up bridge payment so that I could maintain service until I could make entire payment. I did that and was told to pay $20 by end of the business day on the 21st, I did, and paid the rest by 27th. However, when I called to report that I was going to be late for work, I could not make the call and my service had been terminated. I had not been given any information by the sales clerk regarding anything other than his taking my money. If no satisfaction is received, I have no choice but to change carriers. I need my phone for work.

I filed a complaint on 8-19-2011. I paid my bill on time for phone. They turned both my phone and broadband off. They said I had to pay the full bill for both if I wanted service for my phone. I was told they don't do refunds. At least, that's what I deciphered from the non-English speaking CS rep. I went with a different company.

I have 2 Cricket phones for my 2 kids. The idea of having unlimited monthly service with all the apps. my kids needed was wonderful. Except, when I realized my younger daughter was using the phone at night. Apparently some guy called her number by error and decided to talk to her at all hours of the night. I warned her that the phone would be taken away from her if I found out she was still taken calls from this man. I waited a week and decided to go into a Cricket full service store to get a print out of her phone activities.

The Cricket representative gave me paperwork that needed to be notarized and filled out prior to them giving me a print out. I returned the next day with the form properly executed to hear that it would take at least 2 weeks because their system was down. I waited the 2 weeks and again returned to the same full service store and again they told me the system was still down and that my form was too old and I had to get a new notarized form with a newer date. I am so pissed. I can't monitor what my kids are doing. I can only pay the bill.

I called a handful of 1-800 numbers to only get disconnected because their customer service site is still being constructed. This is *** and they need to treat their customers with a little more respect. They are making too much money and should train their employees with knowledge and manners before hiring them, the majority don't know how to resolve any issues at all. Hence the famous saying "You get what you pay for." Consumer beware. Cricket is not a reliable phone and their employees suck!

I have had my Cricket phone for a year now and have made all of my payments on time but for some reason Cricket shuts off my service every frickin' month. I have never seen a company so unorganized as Cricket, you can send them a payment one month in advance and they will still shut you off. They just need to close their doors and go out of business that would satisfy the consumer.

I will never have another Cricket account as long as I am alive. I refused to pay for services that I never get to use. Anybody asks me and I will tell them that Cricket is the worst cellphone company on the planet. Cricket is the most incompetent company on earth and can shove my account where the sun don't shine and if they want, I will send them my phone so that they can insert it as well. Cricket has a crappy track record, so I don't know how they are allowed to still conduct business.

A system designed to make bill pay easier double charged my account. When I called to have one of the charges refunded I was transferred, hung up on, argued with and accused of being an idiot. Point taken. Cricket can suck it. I'll put my hard earned dollars somewhere else. Once. Not twice. And, the device I purchased from them makes it impossible to send SMS or fully utilize my service. Oh, yeah. I'm paying for that too but probably not for long.

Cricket always fails me. The time I got a pay-as-you-go phone, I was only able to make calls, not receive them. When I went to a representative, they told me that they could do nothing about that. So, technically, I gave away my money to Cricket for nothing in return. Now, I have a no-contract phone, the connection is terrible.

I live in overpopulated city; I do not understand how my connection is always failing me. I get dropped calls all the time. My text messages are rarely sent. I can see why Cricket has such low prices; it's because their connection is terrible! Not only that, but I've had my phone for less than a month and the battery life is cheap. I have to recharge it every other two days and I barely use it! I seriously hate Cricket. They need to realize how terrible their connection and do something about it.

I love the fact that I have unlimited texts for a flat monthly fee. However, since March, I am now in need of my third phone. I never thought of looking into the warranty because the phone didn't cost much more than the $20.00 fee to return it. My problem with the company is that, I signed up for the internet account last week. Today, it says that my password is wrong. I have been waiting for hours to have a temporary one e-mailed to me.

I tried viewing phones on-line to see my options when the chat box keeps popping up. That is a joke because unless you are a new customers, it just takes you to another link. The employee couldn't help me and referred me to a local store. Well, I don't drive or have the time to do so. What is the point? Now after reading the previous complaints, I am worried about investing in a more expensive phone.

It's interesting to read other complaints about paying bills ahead of time and having their service interrupted or disconnected with the phones. The same thing happened with my broadband account. I have paid ahead (a few days, mind you); still, on the due date, my service was interrupted and the only thing that came up is the "mycricket" page.

On one instance, this resulted in my not being able to pay another bill online and I received late charges and penalties because of it. Now, I have learned to be sure to take care of these things before my Cricket due date. But, this should not be if I am paid ahead. If this is a matter of system procedures, it needs to be changed. "Other" online services don't have this problem.

On September 24th, 2011, I signed up for three different cricket lines for me, my son, and my boyfriend. Since that time, Cricket has called me three or four times a day in order to take a survey on my Cricket service. I have asked, begged, and pleaded with them to stop calling, but they do every day.

I have threatened to disconnect service and still they call. They even had the audacity to say that I could change my number and it may stop. Would Cricket not know my old number if I stayed with Cricket but changed it? Are these people complete morons? Now, I am forced to cancel my phones and buy new phones again somewhere else to get away from the constant harassment. I am so mad at this waste of money and this retarded company that I cannot stand it!

I went in to your location on Military Drive and I believe that Flores could be wrong. To get my phone finally flashed in, which I didn't want to do, because a former employee from another store said that once that has been done all my features may not work so I said forget it then. Couple of months rolled by and you guys flashed my phone through your tower and my phone number, but I received through a text that it needed a flash again in person, so I took a chance due to my text stating all features may not work without a full flash at a full service center.

I stopped at the one across from Whataburger. I think and there was a girl running the counter along with 2 other girls and 3 guys, I think and she asked me to show prove of who I was. I did and then she read the text that was sent through my phone & the flash, so she ran the flash and gave it back I turned it on she raised my bill cost and my camera features where no longer in service I was upset and ask may I speak to a manager and said that none of them are manager and "do we speak for Cricket!" I asked her what does she mean and she said, "None of us speak for Cricket." I said, "So basically you all got me in here to put my pocket info" Into a Cricket service tower raise my bill and say ** out of luck on those other features you did have. She said, "Yes pretty much." I was just stun and at that location they do have an armed security there in which I don't understand why he was there because he sure didn't protect me from the whole stores behavior, he sucks too!

That was in September 8, 2011, it was Aug 26, they texted me again and some unauthorized changes may have been made to this acct contact at once. If didn't authorize so I did but it is now I am just received dropped calls no service at times and the disrespect from the physical office, as well along with the increase billing cost with less features, as well I haven't been wanting to deal with it. I tried to get my pocket point and I had earned along with a free phone accessories but they didn't even acknowledged me, talking about that which included a phone up grade free accessories. Since, Cricket took over my phone, I haven't been happy at all. I'm still a customer too! But to any phone service rep. I spoke to.

Tonight, once more gave me a $30 flat rate for the inconvenience, and told me to take it in the service store again tomorrow in which I am tomorrow for a full flash and all my features should be accessible again so I'm going back to the same location to see if those employees have name tags, in which I am sure they don't but there are ways to finding out those kinds of question paper trails are logged, right? For me, what happen to business ethics? Pocket come back!

This week, I have experienced calls only connecting for 2-3 seconds and then automatically disconnect; calls going straight to voicemail. I have been in contact with the customer service department several times in regard to this problem. I have gone through every trouble shooting method offered and reactivation of the phone, going through all of the prompts removing and replacing the battery. Customer service has been very poor and I have asked to speak to a supervisor with no success.

My job requires me to have access at all times when on call. The outage or call drops have called my future employment into question. I own the Android 3g Huawei phone that is only 3 months old in zip code ** Columbus, Ohio. I have also purchased a Verizon phone, however, I wish to keep the Cricket phone for all of the previous collected apps and access to the web. Thank you for your consideration!

Thanks to the confirmation on this page, I have filed a complaint against Cricket Wireless with the FCC. In brief, I have been a customer for several years. Earlier this year, I upgraded our service to "high speed". Since then, we've been lucky to get that service for 2 1/2 weeks a month. For the rest of the month, the speed is even slower than it was before. This month, there is no high speed at all.

I've repeatedly called customer "service", only to hear an obviously scripted response and to have my requests to speak with a supervisor be ignored. It is so obvious that this unit has been outsourced and the people, wherever they are, are just not paid enough to care. My son is taking night and online courses to get a professional degree and I need to blog, check email, and access online training for work. Cricket is taking our hard-earned money and not providing service. From where I grew up, that is called "stealing"!

I mailed my check to cricket for the August bill on July 31st, so that it could reach Cricket on time before 08/11/11. However, my phone service was disconnected on 08/12/11. I went ahead and paid again by cash at one of Cricket stores on 08/13/11, thinking that the check got to Cricket after 08/11/11, since I had mailed it. I was sure that the check payment would be credited to my September bill. Come September, my phone was again disconnected. I again went to Cricket store and paid again by cash. But I became furious and wondered what happened to the check no. "**" that I had mailed.

I then went to my bank and found out that Cricket had initially cashed my mailed check on 08/08/11. They printed the check front and back as proof that the check actually reached Cricket on time and that I had made a double payment in August. I then called customer service complaining of the double payment in August and my continual service interruptions. They kept insisting that the check was credited on 08/13/11. Note that on 08/13/11, the payment was made by cash at a Cricket store.

I took the bank statement together with copy of receipt for cash payment as proof of double payment for the month of August. Still, Cricket insists that my check was credited on 08/13/11. And yet on 08/13/11, I paid in cash because my phone was disconnected. I am frustrated by Cricket, because I paid by check and again by cash in August and Cricket still refuses to acknowledge their problem with their billing department. I have driven to Cricket head store several times with no positive results. $46.96 means a lot to me. My phone was disconnected, because Cricket account department did something with it but refused to accept their fault. If Cricket keeps doing this to their customers, then they have lots of profit from ripping off their customers by claiming that they never received payment.

They have the worst service provisioning in the mobile market. I have personally experienced it. Their customer care service is non-responsive and illiterate. When contacted, the executives refuse to accept "normal" responsibility and fail to take any corrective action. As a current investor and stockholder, I am ditching all my investment in Leap/Cricket. It is because they are due to be investigated by the SEC for significant executive accounting fraud. And Cricket has no apparent intention of providing what they promise in their mobile services contracts.

I called Cricket customer service department because I was having an ongoing experience with my phone. I was receiving nonstop texting back to back. First, it was from a promotional text from Cricket. That same text continued to text me minute after minute. This went on for all day and night. I contacted the customer department. I was told that it was an internet problem, not just with my phone, but over all with other customers. They were working on it and will be resolved that day. Also, as a courtesy, they gave me a $10.00 credit on my next bill. Sadly, the problem never stopped.

I was getting texts minutes after minutes, all day and night. I had to, of course, keep my volume off. I waited two days after my first complaint. I called back to the customer service department and spoke to the rep. When I mentioned to her what the first rep told me, she said in her words "I do not know why the rep lied to you". That it wasn't a problem with the internet. She did see the $10.00 credit. I had to explain my situation over and over again. At that point, I got frustrated and I asked to speak to a supervisor. She told me to hold, within seconds, the phone went dead which I believe she hung up on me. I called back spoke to another representative. I tried to explain my issue and they keep asking me the same questions again. I asked to speak to a supervisor and I was asked to hold. I held on the line for more than 20 minutes, but no one ever came to the phone.

I called back again, spoke to another rep. I'm very frustrated at this point. I said can I please speak to a supervisor? He told me no, not until I explain my situations again. I tried to explain all over again. He kept asking me the same questions after I explained it to him. He seemed to not understand what I was saying nor understood English well. I asked to speak to someone that may better understand me. He told me I was being rude and he will hang up on me. I told him to please put a supervisor on the phone. He kept asking me the same questions about what I already told him. I told him that I was not satisfied with the service especially since I worked as a customer service rep for my company for 14 years. That he was being very rude to me. His reply was, "well, I'm sorry about that but you need to just tell me why you're calling". I could not believe it. I told him I do not want to talk him. First, you're being very rude to me and you do not understand English well because you're talking to me like you do not understand. He said I was being rude and told me he will be hanging up on me. And he did!

I called back to the company. I spoke with someone else. Before I explained myself again, I asked if he saw any notes on my account before I begin. He told me no, only that I was getting a $10.00 credit. I asked to speak to a supervisor, he was much nicer than the other reps. However, I had to explain my problems all over again. Still, I never spoke to a supervisor. He told me he was waiting for one to come to the phone. We talked for less than 20 minutes, going over my story. He said the supervisor was busy and he was still holding on the line (nice thing to do). After speaking with him for so long and a supervisor never made it to the phone, I told him I will just go into the store. He told me that it's better to talk to a customer service because all the store's going to do is call them and start the process all over again. I could not stay on the phone because at this time, I spent a long time on the phone and my problem was never resolved.

I have had my cell phone for 4 months. On the 3rd day, my cell started turning itself off at night. My alarm would go off then. Every time it does this, I have to take off the case, take out the battery, and put it back together before it will turn on. After the 3rd time of this happening in 3 months, I was told that it's the battery; I needed to buy a new one and that would take care of the problem; that buying the battery would warranty it; and that if it happened again, then the corporate would replace the phone, free of charge.

Well now, within 3 weeks, it happened again. I went to the corporate office here in Oklahoma City at the 29th at Villa. The serviceman took off my case and my screensaver, the 2nd one I had bought. He messed with it, and said that for $20.00, he could warrant it and they would ship me a new cell phone. I told him the phone has a warranty on it; it is still only 4 months old and they have a 1 year warranty on them; and that I'm not paying anything more since I already bought a new battery.

The phone is defective and should be replaced at Cricket's expense, not mine. If my cell turns off 1 more time and I'm late for work time due to the phone being off and alarm won't work, I will get fired, and at that point, my lawyer will take over. I now have to go buy another screensaver because the salesman messed mine up and put it in the trash. I need a new cell sent to me along with the screensaver and not at my expense. I've already had to replace the screensaver they had put no my cell, that I paid for and a battery. Cricket corporation needs to step up and make this right.

I bought my phone less than six months ago. And now I am not able to use my phone. I paid my phone bill 1 month in advance and now I cannot use my phone. I was told that I cannot replace my phone. There is a 1-year manufacturer's warranty on this phone. I need to have my phone. This is the only way that I have communication with whomever or whatever. I need to get some help with my service.

I had a phone flashed to cricket. The Internet connection worked just fine for the first two weeks. Then, just suddenly, it got very slow and unreliable.

I called to get the issue fixed and was told nothing could be done because my phone was flashed, and I was told this before the phone was flashed. That was a lie. They would not even attempt to fix the issue, they implied that I would have to buy another phone.

I went in on 26 Sept 11 and set up a bridge payment. I paid $37 in the Hixson Pike, Hixson, TN 37343 store. Then, my phones were shut off so I went in again on Monday on the same location. The clerk said, "I don't know why they did that." So, he turned the phones on Monday evening. Well, I have no phone service for three days now. I paid for the said service and at this time, I should now be credited on the bridge payment. The clerk said that he could not do that. I had receipt, I paid for the service, and did the bridge payment. They have to abide by the Consumer Fair Trading Act. However, I can't reach their 1-800 number. So, I am submitting my receipt to the attorney general. This company, Cricket Cellphone, denies my consumer right as a paying customer.

On Friday, I called Cricket to make a bridge arrangement. I was told I do not owe for this month. I then explained that my daughter and I have the same first and last name, different middle name, and we're on the same account at one time. The customer service then said she knew but my bill had been paid, that's why bridge pay would not go through because I owed nothing. I told her that was wrong and I needed help. She assured me that I was okay. I got up today, no service and it is impossible to get 611 or anyone now. I am a cancer patient who lives alone. This is unacceptable and not the first time they have gotten my daughter and I confused or disconnected.

I changed carrier only for a cost. The plan is great! The phone itself, connection strength, and customer follow up sucks **! I've been to the store (Cricket's local authorized store) several (did I mention several) times to have a (what they call it) a hard reset. Still, the calls get dropped, automatically go to VM, get little to no signal, or just never get the calls. I forgot to mention that the VM's sometimes notify me 30 mins. after or more. since the call was left. Cricket has no problems with them leaving text messages 2 days before my bill was due. So ** ? After trip # 4 or 5 to the store, their doing their "playful little reset" and got the same **.

I inquired what generic cell phones were available, basically, anyone that would work i.e. TracFone, Walmart, etc, swap the SIM CARD and maybe get better results. Without going any farther, Irving told me that no other phone would work besides going through them, aka, keeping their revenue at this store. Since I have a degree in telecom and comm. systems, this guy was trying to get me to buy the ''bridge'' that millions of others bought years ago. All I wanted was information on compatibility. Cricket's got a scam going on! No 800 customer service. Just people like Skyline Wireless!

We spent $175 for a nice phone from Pocket. We never had any trouble with Pocket, by the way. But after Cricket bought them, they told us we had to go in to have the phone flashed. No problem, we eventually did that, going to the big Cricket store in this area so as to avoid wasting time at some smaller place.

I was on hold intermittently for 2 hours trying to get Cricket to transfer my old phone number from a different company to a new phone. I finally gave up. They called me yesterday asking for my old phone company's password and then told me they'd call me when the transaction is completed. Now, my Cricket phone has been deactivated. I tried to contact them via their Contact Us email, but they had never given me an account number so the system would not allow me to email them. I tried calling customer support but because the system didn't recognize the phone number anymore, it hung up on me. I tried logging into my account, but the system didn't recognize my number. I thought Cricket would be a good way to go, but now I want to warn everyone to stay away.

I purchased three phones from Cricket within the last year and now I've only had this phone purchased only two weeks ago. It now won't even come on and they are trying to charge me for a new phone.

Something has to be done about these phones, please help.

First of all, Cricket is so unprofessional. They don't let you know that you have to text for a BridgePay. Next, when you do pay, you still get cut off, you can't talk to anyone because you have a BridgePay. I think that is prejudice because you didn't pay your total bill so they don't wanna talk to you. They should handle business better than that. I'm going to find another company as I'm dissatisfied with Cricket.

I pay my bill every month online. Cricket Wireless keeps claiming that I didn't pay my July 2011 bill. I have gone to the authorized dealer four times now and showed them the bank statement proving the payment. I talked to an associate on the phone and was told to fax in the statement to 720-374-9125 and did so. This is the third time that they have interrupted my service. I am now being told I have to go to the corporate office 45 minutes away. This company is ridiculous. All together being without service for approximately two weeks when payments were made each month.

My sister and I went into the Cricket store on 8/27/2011 to pay a cellphone bill and she wanted a phone case for her. We did all that. She then saw discount buckets of old phone cases and began looking in those bins. We didn't see anything we wanted so we left and went next door to get a pop. Soon, the Cricket employee came dashing in accusing us of stealing the phone case in the other store where customers were. We let him know that we did not steal any case and we bought one.

We went back to the store and showed the receipt. He felt like an ** when he noticed we did not steal it and the other Cricket worker told him that he rang us up and that the phone case was paid for. He acted as if he did not want to apologize. I let him know it is 2011 and we, as African Americans, should not be going through this. My sister was embarrassed and I felt not only embarrassed for myself but also felt bad for the Cricket employees. They were rude and they have no customer service skills. That was also dangerous for a worker to go chasing another unknown customer over something he assumed.

While visiting my mother in Ohio in March, I asked several people what pay-as-you-go cellphone company worked best in their little town. I bought her a Cricket phone for their advice. I live in an area of Louisiana were there are no Cricket stores or places to purchase phone cards. So I contacted Cricket and was assured that it would be no problem for me to call in and top off her phone. She is on a fixed income and I want to take care of her phone bill for her. I don't regret helping my mom but I do regret getting her a Cricket phone!

First, we had problems getting them to give her a local number. They insisted she lived in Oregon. That took over an hour to fix. Over first two months, there were no problems, just time consumed dealing with making phone calls instead of being able to handle this over the internet. July 2011, I had problems getting through to customer service department what I needed. But after 15-20 minutes, we had it worked out and I was assured that by this month I would be able to do this from the website or through direct debit. Woohooo!

August 2011 I called to get a female on the phone who says dial *???. I explained that I don't have the phone so she "transferred" me. The call was dropped so I started over. I got a male on the phone who says dial *???. I explained that I don't have the phone so he "transferred" me. The call dropped so I started again. I got yet another male and before he can ask me to dial *???, I explained I don't have the phone and asked that he gives me the direct number to the payment department in case the phone call gets dropped. He said he doesn't have the number and promised the call will not drop. Well guess what, it happened!

At this point, I got very upset and rather than lose my temper, my husband took over. He called them back while I got online and tried to set up an account so I can do this online from now on. Epic fail! His phone call gets dropped even after he tells them that there must be a problem and the password that was texted to my mom's phone did not work so I can't set up an online account!

So we, intrepid souls, tried again. This time, he called and asked for technical support while I attempted the chat feature at their website. He was successful in getting technical support on the phone and they got the payment process started! I do have to speak with them since the credit card being used is mine. But my mom's phone now has enough money on the account to take care of her for a month! Meanwhile, I can't even get the chat feature to work! So I went back to their website to attempt to lodge a complaint. I can't even do that online. I am going to buy her another phone from another company. I don't have the time or the patience to deal with this.

I went to the Cricket website today, 8/26/11, and bought a cell phone for 72 dollars. One hour after I bought it, I had an issue with my child and had to get her health care and needed the funds that I used to buy the phone. So I called Cricket to tell them what happened and I needed a refund right away! I was told the phone was already shipped? This was not true because it was only an hour after I placed the order and didn't even have a tracking number yet. They told me to wait for the package and then ship it back! I have never dealt with such scam as this company. They are quick to take your money, but this refund can take 30 days as it says in the terms. Needless to say, this company needs to change their return policies. I should sue them for this.

Four hours of talking to six people within five phone calls since August 13 and still my text messaging doesn't work right. It worked the past year and it works for the other phones on the family plan. This phone is only six months old and I never had an issue with it sending texts.

Now, since I did a "my back-up", I can only receive texts and multimedia. I've been told that the only issue is that text service is not being 'provisioned' on my unlimited minutes and texts plan. Really? So who changed it and why do the other two phones (of cheaper quality) have no issues? Of course, all the representatives are nice and promise that this issue will be taken care of--within 24 hours (24 hours from when, I said once).

But really, 14 working days later and I'm in the same place--just more frustrated and ready to switch back to AT&T. AT&T has excellent service and they have always taken care of any issues within the time frame of the phone call...so when I hang up, I'm already satisfied. Definitely worth paying $25 more for the basic family plan at this point.

Cricket has no follow-up service, no quality check, no survey, and no one has ever called me back to see if the problem has been resolved. Five thumbs down and they only get one star because 0 is not an option on this website.

I had a wireless phone and broadband air card. I didn't need the air card anymore so when my bill was due, I paid for my wireless phone. They shut them both off and are now telling me that I have to pay for the air card too if I want my phone on. This is a prepay for services but they will not turn my phone on. Rip-off? It certainly is! Goodbye Crapet, you suck!

My fiancee has the basic Cricket service, but I like the Internet availability, so I got a phone from Cricket. I decided to keep my Verizon phone just in case I had problems with Cricket.

I purchased the Optimus C and had nothing but problems with the screen freezing almost continuously! I had to go to a corporate store for a replacement. When I got to the corporate store (20 miles away), they said they had to see the problem themselves before replacing the phone. Well, it took them less than five minutes to encounter the problem and they said they would replace the phone--if they had one in stock. They had no idea when they would get more! They checked all the corporate stores in the area and no one had them.

When I went to a store near my fiancee's, they told me about their corporate store. I called there and they had nine in stock. They were about another 45 miles away, but they had my phone. They traded my phone at no charge since I only had my Cricket phone for two-and-a-half weeks. I found the same problem with this phone--the screen freezing, but not as often. I believe the problem is with Cricket and not so much the phone! I decided to keep Cricket and port my Verizon phone over.

I thought I had problems before? The Cricket porting department said the system was down and to call back later. This was last Thursday (8/11/11). I have tried every day since then and their system is still down. I have filed a complaint with the FCC (not sure if it will do any good, though). I will cancel my Cricket account after just two months (anyone want an Optimus C phone?).

No more Cricket for me. Searching for a reasonable cell phone company now!

Text messages were sent to my fianc, showing it came from my phone. But I never sent it and nor did he get the message that I actually sent. This has caused major trust issue in my family and resulted in my family being destroyed.

I have contacted Cricket to get a copy of my messages, but they say they can't do anything for me except have me go through some steps on my phone to make sure it doesn't happen again. The damage has already been done!

On 7/9/2011, I bought a Sanyo Android. It was on sale for $99 with protective cover. Total after taxes was $12. The phone was sketchy when I tried it in store, but I was told to charge it, and that would clear up. So, I charged it while I drove 70 miles home. It then worked for a short call and became weak again. So, I charged it all night. Now it would not even turn on.

I pay for a monthly paper bill and didn't get one for last month's broadband billing period. I checked my account on line several times and it kept telling me my billing info was not available. This month, I got a paper bill and notified on line that my bill for last month was also due, so I paid it, including the charge for the paper bill. I barely got this month's bill in time to pay it and the web site is down for repair. My service was interrupted last month and my phone calls were routed to some dead zone and I never got a reply.

Today I spent two hours being tossed around between individuals in your "customer service" department. I did not get any "service", only frustration, misinformation, and not a single person who spoke English well enough to understand me properly! I am fed up with the inadequacies of Cricket. Calling your customer service lines is a very unpleasant and hectic experience and this is not the first time I have encountered extreme dissatisfaction. I'm staying with your company, because your price is right. It has now come to the point where low prices are not making up for the poor and aggravating service I have been receiving from your company.

Today I paid my bill online as usual. I have two phones 1 for me and 1 for my son who lives in Arizona. I had been trying to reach him for a few weeks but his phone had been going to voicemail. I emailed him a few times, just to receive an email back today, after I had already paid our phone bill, saying that his phone's battery hadn't been working for a few weeks, he plugs it in and it doesn't charge.

He then transferred me to the department that handles disconnecting lines, assuring me that once I disconnected the line the credit would "automatically be applied to next month's bill." When I was transferred over, the person at the "disconnection department" also was having a hard time understanding the situation due to his limited language ability and told me in so many words that what the manager I had just spoken to told me was not true and instead tried to sell me a phone! I was livid at this point, he disconnected the line and transferred me back to "customer service" and gave me a reference number to the conversation I had had with this so-called manager: 9561DT8354.

When I was finally transferred over, they told me this reference number was useless! And I had to start all over again, after frustration for another 40 minutes, I finally got a manger named "Bella W." on the phone, she basically told me "sorry you were misinformed" and "there is nothing we can do about the situation" and that the money was not going to be credited or refunded! Basically she said the $30 I paid for this line this morning for the period of August 6th-September 5th was lost because I disconnected the phone!

I only disconnected it because the "manager I spoke to before had suggested that that was what needed to happen in order for me to get my money back. Today is August 6th and I just paid the bill, so what are you keeping the money for? I am very angry! I feel like I have been robbed of $30. I don't find this money on the street you know! I work very hard for it and in this economy and with being laid off and taking whatever work I can get I am not willing to let you guys steal my money like this. I didn't use any service to justify you keeping my $30 and I will be forwarding this letter to the Better Business Bureau if you do not refund my money and seriously rectify this situation. I have had nothing but negative experiences with your customer care department which should be called the "give the customers the run-around" department.

On 8/3/11, I decided to go with Cricket Cellular. So I went into my local Cricket Store here in the town where I live in Kerrville, Texas. The store, I now have been informed is not corporate. It is owned by Gratis Cellular which is not important, I suppose.

At any rate, I purchased a model CRK A310 cell phone and chose the CricketALL_IN40 (4UO) plan as well as handset protection plan for a grand total of $123.69. As the clerk was setting up my service/phone, the phone number of ** was applied to it.

For some reason, it would not work so the tech on site said let's give you a different number. They then canceled that number and assigned me the number **, which is the number that is still currently assigned to me.

For some unknown reason, they said "the cindy", or something that sounded like that, had locked them out and they could not get my brand new phone to work at all because "we are locked out". They then called corporate tech support who told them, "Oh not to worry it will self unlock in 3 hours or sooner." I was a bit upset but thought not their fault just a glitch in the system. The clerk told me not to worry, that it would be resolved and they were very sorry for the inconvenience. All I could do at this point was be patient and wait and to go home and call them in 3 hours if it didn't start working.

Well it didn't, so I went back to see what else we can do. I was told they were again sorry and had placed 3 work orders on this but to wait again until tomorrow (which was yesterday). I finally called 1800CRICKET yesterday and was told to be patient again. I woke up this morning and still nothing. The store refuses to make this right stating they cannot retrieve my payment as it has gone to corporate and has left their store.

I asked, "Can you just cancel this whole thing and start over and I will buy another phone from you and let's start over." I was told no and just be patient, it will unlock. Well this is the 3rd day and nothing. No one wants to tell me what I can do about this.

Has Cricket just defrauded me? All I wanted was a cell phone and service and I paid for both. Please help me. Can someone just unlock this? Refund me my money so I get another cell phone and service? I am a small business owner myself and if I handled my business like this I would be out of business.

Cricket has a promotion that offers a free phone if you turn in a competitor's phone. I did that at the end of June and received a Muve phone. The store told me that both phones that were offered were Android phones. After unsuccessfully getting it on the market, I was told that the phone was not an Android phone. It had been less than 30 days so I wanted to exchange it. Except if you have 30 minutes of talk time, the corporate office will not take it back. So I had to call the store I got it from and could not get in touch with the manager for two days.

Finally, I talked to the female who gave me the phone and she won't take it back. I called Cricket again and spoke to a gentleman who told me to send the phone back and they would inspect it then send me the phone I wanted. In the mean time, I asked for my calls to be forwarded, which was not successful. I can not speak to a representative because the option now is to pay the bill. Why do that if they have not sent me a phone to use?

I sent my phone to the incorrect address and in order to get another one, I would have to purchase again as their policy for money returned is 30 days. The phone has been back in the warehouse for ten days already. I never opened or delivered for that matter. I cannot believe that they are even in existence with this type of customer service.

I want my money back. Now, I am without $107.00 for I cannot tell how long. Does it really take ten days to give my money back?

I paid my bill a month ahead, so it would not be cut off. When the bill was due for that month, Cricket said the bill was due and turned the phone off.

How does this company stay in business? Another problem is that we get service everywhere, but at home in the house.

Goodbye Cricket!

WARNING!! Stay Away from Cricket! Cricket will not give me credit for my June 2011 payment. I have spoken to 4 reps and faxed all bank details. Every rep tells me something different. Stay away from this company! Phones are also very cheap, you will be lucky to get 12 months use of them.

I purchased a phone that does not work. It freezes up on me. This happened within the first couple of days. I have tried to resolve the problem by going back and asking for help. All I got was a new battery and excuses from the people who work there. The battery did not help. I went back again, and they fiddled with it and got it to come on again, so I went home. It froze up again. So back I go again and asked if I could downgrade to a different model. They said no. So I asked why my phone does not work, their reply was "Things happen".

What does that mean? They will not let me downgrade to a different model or give me my money back, so what am I to do? They want me to keep a phone that does not work? These people who work there are very disrespectful and unprofessional.

I purchased a $200. LG Cricket Android Smart Phone from a Cricket Store. My monthly bill was to be $55./mo. plus taxes. I never go more than 5 miles from the store that I purchased the phone from. I'm retired. Most of the time I'm less than 5 miles from the Cricket Store in question. I'm charged 'Roaming' charges on my bill. I can not get ahold of a 'live agent' to talk with to resolve this. I've tried to call customer service numerous times using all of their prompts to no avail. I've emailed Cricket to no avail. I may be stuck with this phone, but I'm no longer with their plan. I'm appalled that a company can actually stay in business that operates this way.

I was having problems with my cricket phone. I would get static on the phone and then it would cut off by itself. I thought it was the battery because the phone is three years old. so I went to a cricket office to have it checked. they told me that it was caroded inside and I would need a new phone. I purchased this phone on July 2 2011. On that same day I took the phone home, and had the same problems. I thought it was because I haden't charged the phone long enough, I charged it and had the same problems. I took the phone back and they told me that i had used the phone foe one and a half hours and this exceeded the one half hour that they said was the maximum I could use it undere the guarentee.

I purchased four phones and four lines online with Cricket. I received four phones but only two lines. I made my purchase on Friday, received the phones on Monday. I tried to connect them on Monday and didn't work. Tuesday, I spent all day talking to customer service trying to resolve my issue. I don't understand what is so complicated. I mean they can just add two lines but they can't . I ended going to the store and they said they couldn't help because I made the purchase online that I had to contact the web support.

Today is Wednesday. I went back to the store to see if I could get help but since I purchased the phones and put the account under my mom's name, they couldn't help me because she needed to be present. So my mom called customer service and they add me to an account that I had purchased now I was supposed to be able to make changes. Anyway, I went back to the store and now I am an authorized user, right? Well, now I can't get help because I am only an authorized user not the account holder.

I called customer service and with my phone and told them the issue I was having now. The girl on the phone spoke to the rep at the store and he said he didn't care that I was on the account now, that the account holder need to be there. This was this morning. It's 1600H here in Phoenix, AZ. I called customer service again and can't get two of the phones to work. The girl I spoke to last time said, "Sorry for the inconvenience and for all the runaround. The problem is not with the phones, it's with our system. The phones should be able to work within 1-3 days." This has been so stressful! I don't know what else to do!

I'm having a signal problem with my phone. So I went to a corporate office / store in MD, and I spoke with a rep named Noah. He was going to give me a new phone, but he didn't have the phone. And I was to pay $20.00. So he send me to a store in Washington, DC. He called the store first. They said the phone for me was at Petworth station.

I went to the store, and then when he told me there was nothing wrong with my phone, I asked, "Do you think I'm here for my health? My phone is not responding. It does this all the time." He told me to send it back to the company, and that he could not help me at all. Mind you, I drove over 20 miles to him, and he knew I was coming, but he was very nasty toward me.

I just paid my stepdaughter's phone bill to have her service restored. The phone was on for 3 days when they turned it back off. When I called, they said they applied the money to the previous month's bill, although she had no service then. When I told them I wanted my money back, they told me I have no chance in **.

They have the worst customer service ever. The porting department escalated the issue to the technical team who never answered for 2 weeks about the claim. There's no skilled customer service at all. Except for the price, nothing is pleasant with the service provided.

On March 15, 2011, I went to an address and talked to Alan **** to make a payment on a PayGo account number **** with a phone number ****. I made a $15.00 payment. I asked Mr. **** how many minutes did that give me and he answered 15 days of unlimited calls. He also stated that no matter where I call within the United States, I still have 15 days to use my number of minutes. In 4 days, all the minutes were gone off the phone. When I called and talked to a Cricket representative, they gave me 2.00 to try to get things straightened out.

When I contacted Mr. Alan **** with merchant ID number ****, he totally changed his story. Had I known that charges would be counted against me for making what I thought was local, there were long distance charges charged to my cell phone which Mr. Alan **** failed to tell me. When I talked to Mr. **** to see if I could get a partial refund on my account, he refused. I am from out of town. My account is from Memphis, TN with area code of 901. So I didn't know that every call I made to any area code 901 was long distance. Mr. Alan **** with ID number **** in Murray, Utah 84107 failed to inform me at the time of the payment. Can someone help me with this problem? Please contact me at my e-mail address.. Thank you.

I have been a customer of Cricket for my cell phone service provider for almost 7 years and have had the same phone number the entire time. Occasionally over the years, maybe 4 times, I have lost track of the date and hadn't gotten the payment in on time. I always immediately make the payment when I realize my phone is off and then call in the confirmation numbers, so they turn it right back on again. My phone would be suspended for less than an hour or two. Now all of a sudden, people are telling me that my name comes up as Wanda ** on the caller ID. I am not Wanda!

After many phone calls and even a trip into the store, I found out that Wanda had my phone number before I did but that was almost 7 years ago! No one could give me a reason why suddenly, after 7 years, the system decides to call me Wanda. They promised me it was fixed and off I went. It was in fact, not fixed, as I soon found out and after another round of calls they, assured me that it would be fixed now. Again, it was in fact unchanged. Another round of calls and this time, they tried to flash my phone from their location. They even manually programmed the proper name into the system and assured me that changes would take place after the current billing cycle. I tolerated it patiently for the three weeks and still no change. Evidently, I am doomed to be Wanda in the caller ID system.

This time, I recorded the conversation with the outsourced Cricket Customer Service people and the woman promised me it would be fixed, as well as promising me a full credit restored to the date of the first complaint. However, I had to wait another full cycle for the change to take effect. So now, here I am four weeks later, still being called Wanda by all my friends, family and single because my girlfriend thought I was seeing somebody else. Clients are asking me who Wanda is or not listening to my messages because they think it was a wrong number. One client, whom I told I would call right back, would not answer the phone because he didn't know who Wanda was and he was waiting for my return call. This whole ordeal is absolutely ridiculous, they have the technology to beam signals all over the world but they can't fix a simple caller ID glitch. If I run my business like this, I would go hungry and naked.

On March 13, 2011, my wife paid my Cricket wireless bill of $41.28. When checking her bank statement, we see that Cricket took out two more payments of $41.28 and $109.28, which were not authorized. In calling the bank, we were told to contact Cricket to pull the two unauthorized payments. Cricket says that they cannot do this and that we have to submit a bank statement showing proof, even though both representatives say that they could see the payments, and these payments caused my wife's account to have insufficient funds, causing extra fees to be charged by the bank.

I went to get a new phone as I have never gotten a new expensive phone before. I had net 10 but it had stopped working. I checked many stores and decided on cricket wireless. I went to the Springdale location on sunset and was talking with the guy and he actually told me even after I had already told him I was getting a phone from him on that day, to leave his store because I was asking too many questions before buying a phone from him. I should have went to AT&T or one of the others but I went to the main Fayetteville location to get the phone.The phone worked OK for a few days and then no more. I can hardly even get it to answer the phone calls and I told them I want a new # . I was told no problem, but that was not the case. I got a phone number, then I get more harassing calls from people I do not even know - just as much as I get from people I do know. So the new phone number was a lie and it only gets worse.

I tried to get my money back and they just laughed and said no way. I let the date lapse on 2-25-11 and the phone was still working on Monday the 2-28-11 so I went home and got set up to call and pay for the next month, but even though the phone worked Monday most of the day when I tried to use to call and get a payment in, it would not work. At 3:25pm I was told you can make payment over your phone even if the service is suspended by *611. 1-800-cricket and every other phone number for cricket would not work, so I get back in my truck and went back to town to the same sorry store location in Springdale and find the same rude person behind the counter and I said I needed to pay the bill. He said OK, I put my debit card on the counter and he said no I only take cash. Are you kidding me, a store will not take any payment except cash and they are allowed to keep operating the business. Anyway I told the guy to have to be kidding me and he said no, he said you can go back to Fayetteville where you got the phone as they are the only location to pay by cc, I only take cash or you can call the 1-800 cricket and pay that way but they will charge a cc fee. I tried right in the store and every time I got to the Say 1 to pay by cc it would not work.

It kept saying did not recognize you response, I tried several times and thought the reason it would not work is because the clerk had the TV so loud it was interfering with the voice prompts. I looked at the clerk and the TV back and forth a few times, he could see me and knew I was saying it did not work and I think it's because the TV is to loud. He just smiled and refused to turn the TV down so I left and thought when i got outside the voice prompts would work but they did not. So I was so angry I just went home after wasting my time once again with cricket. I tried again today to pay by using a different phone and this time it is telling me I owe 130.00 approx. to get service, I was told you pay in advance and if you let your service end you will just need to pay for another month and It will be restored.

Nothing was ever said about getting double billed if you let service stop and why does it make any difference when you are paying as you go per month anyway. I find this extremely distasteful and I do not believe this company has any right to have business operating this way. I have been harassed and inconvenienced and traumatized by this ordeal that should have been a happy time for me saving for this expensive phone that does not work and can get no help from cricket. I am so stressed out and Cricket is a big reason for this. I am so tired of getting screwed by almost every company I have to deal with. I have completely lost my faith in people. They have broken my spirit and I do not know what to do about except to complain and hope someone will look into this company.

I unfortunately got fed up with the overprice service of AT&T and decided to switch my family to a less pricey service. What a huge mistake! My first problem was that my plans were changed without my request to the next higher plan. The next issue was that I made payments through my bank account that took more than two weeks for them to post. Third issue was that after it was proven that allowing my bank to make automatic payments to this company was not working, I tried to pay through their website. It never got posted although the funds were taken from my account.

While trying to deal with this issue, they were not able to help me over the phone so I would have to go to the store (like I have that kind of time). After going to the store and showing them the bank statement (even having the bank customer service people talk to them to prove that the payment was made), I was still punished by being forced to go to to the store to make cash-only payment for their mistake. Go figure.

My name is Donna **. On October 25, 2010 I contacted Cricket to inquire about DSL service in my area, and was assured by the sales person that Cricket DSL service was indeed offered in my area. So, I ordered the DSL unit which arrived the next day. After hooking up the unit, calling Cricket to troubleshoot because it wouldn't work, I was told by their Technical Support team on 10/27/10 that I had been misinformed by the sales person, and that I have Cricket phone service, not DSL service at my home. The unit had to be sent back. Phone numbers I dialed were ** and **.

I was instructed to call ** to get an RA (return authorization) number (**), unhook the unit, put it back in its original box, write the RA number on every side of the box, and then return it via any mail service (USPS, FedEx, UPS, etc. ) within 30 days. I was told that when the unit was received it would be inspected for damage, and then a refund would be issued within 30 days of receipt.

Cricket instructed me to return the unit to Air West, Dock 14, 1251 Perry Road, Plainfield, IN 46168. I insured the package for $200.00 with the USPS (Insured Mail Receipt No. **). The receipt is stamped 11/3/10 (the date mailed from the USPS). I called every couple days to Cricket and every time was told that the unit was not received. On 11/10/10, I spoke to Shawn and he gave me another number to call to check on the unit **. Since it was going to take a while for their paperwork on that end to catch up to the unit, I waited a couple days before I called again. Plus I had total knee replacement on 12/14/10 and could not continue to call these people. I thought surely they would receive the unit or it would be accounted for before I had another chance to call them again.

On about 12/26/10, I was told by a Cricket rep that the unit was never received and I had to go back to the mail service and file a claim. On 12/27/10, I went to the same post office in Westminster, MD to file the claim and they researched the delivery of the unit, and found that it was delivered to Plainfield, Indiana on 11/5/10 at 10:53 am (during the time Cricket was telling me it was never received up to 12/26/10, nearly two months).

I began again to call Cricket nearly on a daily basis. They finally acknowledged receipt of the unit and said that I was refunded all monies back to the original credit card on 12/3/10. I checked the card where the unit was charged from and there was no credit. On 1/4/11 I talked to Mitch. On 1/4/11 I also talked to Tim. On 1/4/11 I also talked to Leli. She told me that she was filing a claim with the Escalation Department and someone would return my call within 24 hours. There was no return call.

On 1/11 I talked to Jen and asked for a U.S. representative. She explained that there were none and that all of the reps were in the Philippines. She explained that she was reporting the issue to upper management and said that someone will call me back with an explanation why I have not received my refund of $192.79 total, unit $149.99 and first month service.

On Dec. 10, 2010, I went to the above location to inquire about the status of my pay as you go phone and was told that my account was closed because I only had 30 days to put more minutes on the phone and since I had failed to do this my account was subsequently closed and my number would be given out to another customer.

After being told this, I opted to purchase a more expensive phone offering, two phones for $67.91 under the $35 a month plan. On Dec. 26th, I decided to visit another cricket location and found out that not only was my phone still in the system, but I could still add minutes to my old phone.

When I returned to the store that had given me the misleading info, the manager, a gentleman who identified himself as Mohammed refused to grant me a refund of my $67.91 and offered only to refund $35.00 of my money back despite the fact that I only made the purchase due to the misleading information that he had given me.

A heated argument ensued between Mohammed and myself and swear words were exchanged between us. Rather than have the incident escalate into violence, I left his store and went down to the cricket corporate office to file a complaint. In the meantime, I am stuck with 3 cell phones as a result of this person's being unprofessional and poor management skills.

I went to the local mall kiosk to see about getting a Cricket Phone, 60 for a used phone $45 a month service and $15 activation. $45 a month sounded like a decent price. Suddenly, it is $135. I asked the kid, "Hey, where is the other $20 coming from?"

He was too busy trying to get the account set up on the phone with someone one at that point to answer any questions. So I asked the shyster looking dude there why my total and his total didn't add up. "Oh, it is extra taxes on the used phone, federal taxes, not the normal 8.25%. Plus you pay $3 for paying here." Umm, no such thing as a federal sales tax on cell phones. So I made them stop in the middle of porting and told them I didn't want it and walked away. I had written my personal info down on a piece of paper and when I thought about them having my info, I got a funny feeling. So I went back and asked for the paper back.

"Umm, we gave it to your wife." No you didn't. "Yes, we did." No you didn't. "Maybe, it is in the trash." Okay, hand me the trash and I'll get it. "No, I gave it to your wife." No. Give me the piece of paper back. After five minutes of arguing with me about whether or not they had given me back the paper with my info on it, guess what? They had kept my info there on the counter behind the display. It was right in front of me, out of my line of sight and they just didn't want to give it back. Why? I don't know. I have my suspicions. Name, address, date of birth and phone number-- there is a lot you could do with that info. I asked why they didn't want to give me my personal info back when it was clearly right there on the counter in front of them where they could see it.

The slimy guy became insulting and verbally abusive, saying he wanted to kick my *** and I walked away at first but then I thought, "Surely, I ought to report this guy." I walked back and asked him for his first name and store number. Again, he became abusive, stating he was going to kick my ass and refused. I asked again and again he refused. So I pulled out my iPhone and was going to take his picture so I could forward that identification of the person with my complaint. Would you believe the *** snatched the phone out of my hand, put it in his back pocket and refused to give it back unless I went outside and fought with him?

I ended up having to get mall security and an off duty cop involved in order to get my iPhone back from him. It would have been a lot easier to simply reach across the counter and take care of things the old fashioned way, but my kids were there. Turns out this guy was the manager! This is the kind of slime balls Cricket employs to represent them. So I would rather not have a cell phone or do a prepaid phone than deal with this company.

I went in there to pay on my Cricket broadband account. The person that was waiting on me was not nice at all. I have been dealing with Cricket for about a year. This person needs to go to school to learn how to talk to people. This person was not nice to me at all. I asked her a question and she snapped my head off when I was in there on 12-13-2010 to pay my bill and she was every nasty to me. I asked her if I can talk to the manager in charge and she told me there was none. She is the only one that runs the store so I said okay and asked her for a phone number instead but she did not want to give me one.

I tried to get a broadband service. It never worked so I asked for a refund. I was told that I would be receiving a check twice. 2 months later, I am still waiting. Now they say I may not get a refund, company policy! I never used the service because it never worked! It's a rip off!

I have been a Cricket customer since 2006. I have had too many problems to list from having my phone shut off even though the bill was paid--to having to replace my phones every four to eight months. The phones are mostly refurbished phones, which they don't tell you, of course. The longest a Cricket phone has lasted me is eight months--regardless if your phone is still under warranty or not. Each time a phone malfuctions, they find that it is your own fault.

My mother, daughter and myself all had the same phone at one point, and all three phones had the same malfunction. Shortly after we purchased them ($200 phones), you could only use the phone on speaker. Every call had to be made or received on speaker! They said that we all three must have dropped them or something, and that the warranty was void! Really? There were two other customers in the store with that phone making the same complaint that day. This is just one of the many issues I have had with this company.

Last night, at 8 p.m., they disconnected mine and my daughter's lines after I had made the payment at about 5 p.m. When I called to find out what the problem was, it took me two hours to get through to a live person. I had to play around with the prompts. It took 17 phone calls to get to the rep. After explaining to the rep what happened, giving him the confirmation number, reading him the confirmation email from Cricket thanking me for the payment, informing him that according to my online bank statement the payment was deducted from my account, and becoming very irate, he finally said that I shouldn't have used the website to pay because those payments take too long to post.

Mind you, they encourage you to go to their website to do online bill pay each time that you call! He then did me a "favor" and reconnected my service and gave me a one-day extension. He advised me to call the next morning to ensure that the payment got posted because the phones would both be disconnected again in 24 hours. I called a total of 12 times today, only to be told that their system is down (which happens quite often).

Finally, I was told that I needed to go to a Cricket store to have them look into my account because they "couldnt see any information on their screen." I asked the rep how she expected the store rep to be able to see it "on her screen." She told me that she had no answers for me, and gave me the address for the nearest store. I asked for their operating hours and was informed that they closed an hour ago. I then asked if she could put in another 24-hour extension, so that I could go to the store in the morning, but she declined to do it!

I almost lost my job over this because I am a contract nurse and am required to be in reach for my patients and company for 24/7. I also get $65/month cell phone allowance. Imagine how ticked my boss was when he tried to call me, and my phone was disconnected! I missed phone calls from my agency offering me work, causing me to lose over $800 in pay. I explained all of this to Cricket to no avail.

Now, I am sitting here waiting to see if my phone will be disconnected at 9:30 p.m., which is when I was "granted" the 24-hour extension. It is now 9:08 p.m. Night time is when I get most of my contract calls for work due to the fact that the shifts for nurses start at 5:45 a.m. These people are actually causing me financial hardship now! I plan to switch carriers towards the end of this billing cycle. This is the last straw. I will also tell everyone who will listen my Cricket horror story!

I have had Cricket since I was 13 years old. I'm 20 now and have never had a single complaint about Cricket. I was born and raised in the city and cricket has never dropped a call of mine while I was actually in the city. I admit whenever I travel to the outskirts of town where there is much less industrialization, my service does weaken but I did my research on the plan I wanted at 13 years old enough to know that would happen.

I have made travels to Michigan, at which point I went into the Cricket store, explained what I would be doing and they set me up with a plan for that month that included more roaming and less of the extra junk I wouldn't necessarily need during the trip. My bill remained the same and my service was switched back to my usual plan with no issue when I returned to the store in the city. They have fantastic in store customer service reps. If you have issues, they will accommodate you. Communication is important. Sometimes going online for the solution won't help. People can help though. Don't be agoraphobes. I think people forget that with the network system we all live by nowadays.

On 10 6, 2010, I went online to see if cricket was a good deal. I looked on their web site and decided I order their basic service. I chose the free phone for my three lines. I was connected with a sales person named Tiffanie.

I asked her how much would the monthly bill would and she told me $97.00.

When I got the phones, I tried to make my blue tooth work and could not. I went to a local store and they said it would not work and sold me a plug in instead for $39.99. I charged the phones. I found that the charge would not last more than a day and one half. Two weeks later I noticed that the plug in they sold me was coming apart. I took it to a cricket store and asked then to replace it they said no. later that week, I asked if they could transfer my phone number to a phone I had used a sprint I was told it would be $55.00 to do that. When I got the money, I went to the same store and asked them to transfer the number.

They said they could not do it and sent me to the main office in the next town and to "flash" the phone it would cost $25.00 and to come back to that store and it would cost $15.00 to activate the phone. I went to the other store and they would do it for $50.00 and it would take 4 hours. I asked them to pair the phone to the new phone that the blue tooth was working on with Sprint. They worked on it for 10 minutes and said it would not work and they would sell me one for $80.00. I said no and went home.

I spent 15 minutes and got the blue tooth working. Towards the end of the month, I went online to see my bill. It read I owed $110.00. I tried to find a number in that site and there was none. I looked in the booklet that come with the phones and I was directed to call *02 so I called that number and after 15 minutes in a automatic voice loop, I got a man the did not speak English very well. He asked me the same questions that the loop asked he told me that there was a insurance charge on one of the phones. I asked him to take it off and he said he could not do it that bill but I would get credit on my next bill which was due on Nov 7th. So I checked on line on Nov the 3rd and it said my bill was $119.+. When I viewed my bill it said my bill was $110.00. At that time, I paid the bill online.

Finally I paid the $119.+ so my phones would be turned back on because one of the phones was for a 91 yr old woman and was told there would be a $2.00 additional charge, bring the total to $121+. Again I called the number went through the 5 minute auto loop before I was put on hold for 10 minutes. Once again, I was connected to a man that could not speak English very well.

He asked me the same questions I had answered with the automatic voice. I explained the problem that took 15 minutes. He then told me there was nothing he could do. I asked to speak to the supervisor. I was put hold for 20 minutes. When I finally was connected and again was asked the same questions the voice had asked. Then I explained my problem which took 15 minutes. She said she could not do anything about that but she would look in to it. By this time, I had spent 6 hours dealing with this. Once again, I tried to get a person to speak to. Again I was put in the automatic loop again and answered all its questions.

When I finally got a human again, I could hardly understand him. He told me he would take care of my problem. He told me to go to my bank and protest the charge and then call back the next day. I went to my bank and they said the transaction was pending and I should not have a problem getting cricket to adjust the charges. The next day I called cricket again going through their loop for 5 minutes before I got a person again. He did not speak English very well he told me everything was ok and he would make a note for the billing dept to adjust the bill.

By this time I had spent 12 hours with the company. Three days later, I checked with my bank and they reported no adjustment was make and my account was charged the $121+. I protested the charge. I once again called cricket. Again the voice loop, at this time it said my bill was still $119+ and if i pay the bill of $124, it would make my bill current. If not, there would be an additional on my Dec bill of an additional $124+. after 10 minutes of this a person answered. I explained to him the 15 minute problem. He did not speak English well either. he said my bill next month would be $105. I explained I wanted this months bill adjusted. He kept saying my December bill would be $105. When I saw he could be no help, I asked to speak to his supervisor. He hung up.

Again I called the loop that this time it reported all agents were busy and kept me in the loop no matter what I did. I called 5 times and was told by the loop the all agents were busy and put me back in the loop. By this time I had spent a total of 15 hours dealing with this problem. I finally thought this was not worth the hassle. I called my bank and canceled the protest. I feel that if cricket lies and cheats their customers like they did to me, they would make a lot of money with the lies of no hidden charges and good service.

I would like my over charges, the money that they charged me for phones they lied about that would not work with the plan I chose and my additional cost to make their phones work. That would be the $39.99 for the plugin they sold me and the $50. that cost me to have them flash the phone to a better phone and the five dollars. They cheated me out of and a guarantee that my bill will really be the $105 and promise me no more hidden charges.

I was looking into buying a cell phone. I saw an online ad for a free phone with Cricket. Their plans seemed reasonable as well. So, I put in an order for a phone. When the phone came, it didn't work. Whoever I called or called me could not hear me at the other end. I did some research and saw that this model was prone to this problem. I tried taking it to a Cricket store to be repaired, but they told me that only a corporate store could fix it, and the only one that they referred me to that was in my area was now closed. So, I called several times to find out how to cancel the service and return the broken phone.

Finally, they gave me a confirmation number to return the phone, but I had to pay for the shipping. One customer service rep. told me that I would be reimbursed for this cost when I received my refund. But, I never did. The month after I returned my phone, I got a bill in the mail for my first month, even though the first month was supposed to be free. I called Customer Service, and they transferred me to the billing department. I spoke to a Mary, and she confirmed that I could ignore the bill and said that she would make sure that my service was turned off.

The next month, I was paying my credit card bill and discovered that Cricket had billed me for another month and taken out the payment automatically without my authorization. I called several times that day before I got to somebody who could help me. He told me that all he could do was cancel my current service send me another phone. By then, I already had a legitimate plan with T-Mobile. I had a relative call on my behalf. After arguing with the Customer Service Rep., she was given a special number to call for billing issues.

They said that someone would be in contact with me in the next two days. When nobody called by then, I called the number myself. The rep. told me to fax in a copy of my credit card statement to a number, and my refund would be processed within 7-10 days.After 10 days, I called back, and they told me that it would take 14 days to process. I called back after 14 days after there was no refund. I was told that the refund for $42 had been denied, and that I was only to get $30 refunded to me within the next week.

I am now out $20 (between shipping back the phone and not getting my full refund for a service I never used) and spent several hours on the phone between trying to get my service cancelled, sending the phone back and trying to get my refund. Please, do not go with Cricket for your wireless service. I am not the only one with a horror story to tell about this company.

We had four main problems: The equipment was faulty; the service was very substandard; the Cricket personnel were impossible to deal with; and when asked to stop our service they agreed, yet three months later, we found that they are still taking money out of our account. The cancellation of service is the most egregious and frustrating on these four issues.

Faulty Equipment: From the first one (Jan 2009) of our two wireless phones did not work at all and the other one had problems. We had to send the worse one back right away. The new replacement phone did not work well either. The second one continued to cause us problems. All three of these phones were supposed to be new, yet we found that they still had information on them from the previous owner. Within less than a year, the display screen on one phone completely failed. The screen had no picture and only showed a distorted blob of color. After about a year, one phone was so bad that we could no longer recharge the battery. We had to use the other phone to recharge it. Eventually, both these phones got so bad that we could hardly hear each other no matter how much they were charged.

Substandard Service: Initially, we bought this service so we could communicate with each other when we were far away, on the road on vacation, and in the city of St. Louis, and here in Sullivan. At first, this seemed to present some difficulties. We often found that we could not communicate with each other, when the other was in St. Louis, either because of the poor signal or the phone indicating we were out of the service area. After a while, the service got worse. In little over a year, the same areas we visited before had continuously worse signals or reception problems, including the areas where we used to have an acceptable reception here in Sullivan. We went vacation and found that the phones did no work at all. We had hoped we could use these phones to talk with each other while we were on the road, in two different vehicles but the phones were so unreliable that, as soon as we got back, we cancelled the service.

Cricket Personnel: All along, we tried to communicate with Cricket Wireless personnel via their toll-free number, the Internet, through our Cricket Wireless phones--texting, or by calling the local corporate owned store. The most frustrating one was the toll-free number. When calling this number, we tried to communicate with the people who manned the phone lines. These people are in foreign countries and do not have a good command of English. When I asked to talk with a supervisor, and the supervisor got stumped on an answer to a question, they would ask me to wait then a few seconds later, they hung up on me. This happened on multiple occasions. I, more often than not, had to use our home telephone to call the toll-free number.

We tried to chat online and e-mail Cricket Wireless. At first, the online chat seemed to be the more useful way to communicate. Still, we were sent in vicious circles, and when our issues seemed to be resolved, we later discovered that they were not. Then, because of the poor quality of our phones, we could not access information which was on our phones, and which the chat line operator asked for. We could no longer use the online chat service, because our phones didn't work--the very issue we were trying to resolve. Our e-mails were replied to with a notice indicating that "this e-mail address is no longer in use," and we needed to call the toll-free number. Also, Cricket's website still refers customers to this e-mail address; an address which has been no good for a long while.

Trying to communicate using the cell phone itself through text messaging was problematic because the phone often did not work; they didn't answer our questions, and they referred us back to the toll-free number or the internet, which do not work. When both phones did not work, texting was out of the question.

The Cricket Wireless Stores are far away from us. The closest one, which is in Washington, MO, referred us to the corporate owned store in Fenton, MO, both over 50 minutes away. When we did talk with someone, we were told to call the toll-free number, access the internet, or use our text service. None of which work. One person, who seemed to sympathize with us, told us that he would find the answer then call us back. He never returned our call. We were also referred to the corporate store in Fenton, but they never answer their phone, and the answering machine refers us back to the toll-free number, which is the least effective way to communicate with them.

Cancellation of Service: The most egregious problem. I called Cricket, as soon as we got back from our vacation. We both resolved to cancel the service, because our phones did not work at all on the road; it was completely useless. When I called the toll-free number, they refused to cancel the service. Instead, we were subjected to a series of sales pitches. They suggested the way to resolve our difficulties was to get new phones and sign up with Cricket for another service period. We called and talked with four personnel in one day. This was especially frustrating because we had a sick child to get to the hospital, and we informed the last person, who insisted we extend our service, that our child was sick.

Finally, or so we thought, after a long time battering back and forth about cancelling the service, this person agreed and told us she would cancel our service. A couple of days later (July this year), we went on an extended vacation for nearly two months. We got back and never even thought of this issue, until last week when we noticed that they were still withdrawing money from our account.

I called them on the phone. Both the worker and the supervisor informed me that there was no record of my service having been cancelled. The supervisor said that she was going to help me then she hung up the phone on me - again. We threw our phones away, months ago and we haven't used this service since June. When I cancelled the wireless service, my wife was standing right next to me. She witnessed them trying to sell us the new service, their continuous refusal to cancel the phone service, and the eventual agreement to cancel.

Now, they are still taking money out of our account and refused to stop. For the last three months, they withdrew over $120. I have a combat stress disorder and this extreme aggravation has caused me even greater stress. They have stolen over $120 from us so far. Their refusal to cancel the service will continue to cost us over $40 per month for service which we do not use. Even if they cancelled it, the service agreement indicates they won't refund our money.

I have been experiencing ongoing problems with Cricket Communications, both with their customer service department as well as executive offices. I have filed 2 complaints to the FCC about these ongoing problems. But instead of getting resolutions, I believe Cricket is sabotaging my telephone. After the first complaint, I started receiving pop up messages that appeared to be advertisements, etc. I went to a full service Cricket store and showed the manager what was happening. He did something to remove the pop ups. He said that they were somehow put on my phone by Cricket but he couldn't explain why. Now, I just made another complaint about the time that the voicemail messages are left on my phone. And I have just started having problems with accessing my voicemail. I am paying Cricket to provide a service and not for ads or pop ups, and also to be able to access my voicemail which has become a big problem.

I set up internet modem over the phone on 31st of September. When I set up everything over the phone, I gave my s.s. number, Name, Birthday, all my information including my Credit Card Number. I never received the internet even though they took the activation and first month's fee. The fee was $46.45. The reason I never got the service is because the person who set it up and took my money didn't put my info in the system. Now they have no way to find any records of me or track my payment (which i have). I just want my money back.

My complaint is about the 50.00 rebate for signing up for broadband. I had 45 days to send in a form to collect the visa card . When I stopped in the store to get it the lady told me that I only had 30 days to fill the form out, and send it in, and that it would be rejected at this late date, but when I had called previously, they told me it had to be after 45 days of uninterrupted service.

They are truly scam artists! I signed up only because of the $50.00 rebate, but I ended up paying the full rice, for a service that's slower than a turtle.

After we bought a pre-paid phone a couple of months ago to use in FL it were not picking up calls at all. I called Cricket and I reported it. They try everything to see why. Finally, the representative tells me that it was 3 errors on the cricket side and was unable to fix the problem. After 4 days of waiting on senior IT representative to call or fix issues, when we called Cricket back, I was informed that they were still charging us for usage.

I demanded to speak to a higher person but I was unable to, instead I was harassed and they told me to give them another 72 hours. I advised how upset we were and to refund the entire amount we paid $16.86 and disconnect the phone. We would go elsewhere to have a better service. Before the call ended, Maria, the supervisor asked me for my credit card number so she could refund the full amount and it will be on my card in 7 days. That was 3 weeks ago and my money still is not on my credit card. I called Cricket last week and spoke to another supervisor and he advised me that he would have to look into this and asked to call him back in 24 hours. There is still no phone call as of today, September 9, 2010. Please help me get my money back. Thank you.

I am 58 and I have leukemia. I've been in the University Medical Center for almost 3 of the last six months. I was released on May 17th and came home. I purchased a Cricket cell phone when I had to go back to the hospital around July 2nd of 2010. I asked if my account number was the same as my phone number. The child said yes and I left for the hospital. When I was released again, I came home and set up my Bank of America Bill Pay, and when asked for my account number, I entered my cell number.

Last Thursday, September 2nd, the bank posted my September payment. On Jerry Lewis Telethon day, I drove out into the desert 40 miles and back for business. My kids insist that I always have my cell with me now that they have almost lost me. Later that same day (Sunday), I discovered that my phone was turned off. I too could not get a human being to speak to me and after being disconnected at least 4 times, I went back to the store I bought the phone at. They said my account number is not my phone number, so now I knew what had happened. Bank of America did send out the payment, but I had my phone number as my account number. I got hold of a human finally on Sunday afternoon and was told that my bill payment would be "researched" and all I had to do is take the printed bank page from my online banking to the local store.

(Again) Tuesday, I did it and I was told, "Okay, it has been sent to the company and your phone will now stay on because they will research the bill." Well, even with the proof I brought them, my phone was shut off again on Wednesday morning. To call this treatment a nightmare (for a person with leukemia to have to go through this run-around and stress) is an understatement. I have a lot of hospital bills to pay and this $35 or so means a lot to my budget. Shame on Cricket for allowing this, and also for whatever group regulating the cell phone industry for allowing them to run free and purposely mislead and flat out lie to customers. I would hope that a lawsuit would be in the works against these companies.

I do not blame the overseas customer service people. It is not their fault that they have a language issue. They need jobs too. However, when I called with a problem with that, I cannot receive land line calls....like from the your doctor, lawyer, or utilities company. Then it is real problem. I called customer service and voiced my concerns 3 times. Each time it was a network problem and my network area was just fine. Then again, about 6 more times. This meant that it was all in my mind. Never mind all my creditors that were beating at my door. So I am tired and have moved on. No longer have Cricket as a phone service.

Complaint letter 8/9/10My phone was stolen Friday July 30; I filed an insurance claim and then proceeded to the cricket store located at 1915 S. Yale Ave the following day (Saturday Aug 1) to pick up another phone. Everything went smoothly, I went home and charged the phone and immediately notice a shortage within the phone. I called the Cricket store on Yale and continuously got hung up on, then the cricket 800 number, informing the operator I have recently gotten the phone from the main store and that the phone appeared to have a shortage of some type.

The Customer service rep. (Jell) instructed me to go back to the store (8/12/10) to get a replacement phone. Upon entering the store, I immediately noticed several customers complaining and the person checking customers in being very rude (I later found out she was the assistant manager) not being attentive to questions and needs of people. I waited 49 minutes to be seen only to be told it was my fault that the phone was not charges and the guy, helped and the other rep that was helping someone else, starting getting involved with my conversation and had no idea what she was talking about, in the mean time her customer became irritated because she wasn't listen to her problem.

The operator that was helping me went to retrieve the assistant manager (Laura), who at the time was checking customers in; he relayed the story and she stated "This conversation is going to very short" we don't sale defective phones so you can either file another insurance claim or there is nothing we can do for you and then proceeded to walk away. This attitude was not only unprofessional but demeaning and intolerable. This woman did not let me explain nor did she speak in a quiet manner, she was practically yelling at me, I was so humiliated and angry that I asked for the stores phone number and continued to leave the store.

I have now consulted with lawyers of the Legal Aid Team and they assured me that if I want to continue with the case, it is surely to became bigger that just myself. At the end of the month I will no longer be using Cricket communications as my wireless provider, I have been a loyal customer for over 9 years and due to this incident I truly see how I am valued in the eyes of your company. I will be glad to take my business to a company that customer are valued and respected as your company and commercials are an oxymoron and a Joke to say the least!

I was told by several agents that I would have service nationwide. I left El Paso, Texas for Florida for two weeks only not to have no service. I returned to El Paso with my "nationwide" covered phone and went to a local store to ask about why I didn't have any service and was simply told I should've. Funny. Well, I informed the agent that I would be taking another trip in two days to Seattle, WA. Again the agent assured me that I would definitely have service that I would have no problem. Well, let's just say I haven't used my phone because I have no service.

I called cricket customer service line and spoke to JB, kimberly, Eddie, Valarie, Victor, and a few others after knowing that wasn't going to get anywhere with all of them telling me something different. I reluctantly ask to speak to a supervisor. Ii was on hold for at least 30mins and got Brandon whom I was told was in a supervisor meeting at 930pm. Wow! On top of that, he mysteriously sound like BJ the costumer service agent. Go figure. He tried to give me every excuse about why I am not getting service and gave me a refund for $12 for my Fla troubles. He even asked me if I was calling from my cell phone. "Mind you, I have no service."

He informed me that I would get a call for tech support in 48hrs. I didnt wait. I called back a day later and got Marie. She stated again that I was out of my service area of El Paso so I asked her if I was paying for nationwide cover just for El Paso and she reponded yes. So I asked if El Paso was a nation. It confused her and asked her to read from my complain that was recorded 36hrs earlier. Again, I requested a supervisor and was told that they were all in a meeting after refusing to hear anything she had to say and not get off the line, waiting forever a suppose it supervisor got on the line. I responded to the "supervisor" by telling her that they have more meeting than I do and I am in the US Army.

Again, she started to give me the runaround and telling me that I had no roaming minutes. But who gives a d**n. I had no service and didn't need roaming minutes because from my understanding Seattle is in this great nation. Needless to say, I didn't get anything but a bunch of con artist. Cricket sucks. I had less problems in Iraq.They are a bunch of rip offs and the government should pull the plug on this scandalous people robbing ghetto a** company, if you can call it a company. Buyer beware. You will definitely get ripped off. That's a promise. So don't waste you time because I promise you, you will have a problem or problems when you leave your nation, ie, your home location.

I purchased a Cricket A100 wireless phone on 6/25/10 and while placing the order, I requested the phone number to dis-enroll from Cricket's "automatic bill pay." Sales said "no problem" and I was given a number to call. I called on 6/25 and it was the number to an automated system that automatically disconnects the caller if you don't have a Cricket cell phone number. Sales did not tell me this beforehand.

I received the A100 phone on 6/29 and called back the number given by Sales to dis-enroll and, again, I was continuously disconnected by Cricket's automated system. I called Cricket's customer service on 6/29 and was instructed to charge the phone. I ended the call with customer service, but was unable to remove the back cover on the phone to install the battery. There was no diagram or instructions with the phone on how to remove the back cover and install the battery.

I called Cricket's customer service and asked if someone could walk me through getting the back cover off the phone to install the battery. Two Cricket employees were unable to assist me in figuring out how to get the phone back off and told me to go to an authorized Cricket store for help. I was beginning to get the impression that switching my cell phone coverage to Cricket was turning out to be a bad decision because I had not experienced this much frustration with other carriers so soon into the new service. What would "down the road" be like? I requested customer service to give me the number for returns.

On 6/29, I called Cricket's Returns Department and obtained a Return Authorization number and asked about return fees. I was told that Cricket would be responsible for paying FedEx's return shipping costs. On 7/2, I went to a local FedEx store to drop off the phone in its original packaging and was told that I had to pay $11.48 to send the phone back.

I called Cricket's Returns Department while I was still at the FedEx store and was told by Cricket's Returns staff that "Cricket does not pay shipping costs for returned items under any circumstances." Cricket Communications, Inc. has failed to take responsibility for the inaccurate and incomplete information given to me by Cricket employees and agents acting on Cricket's behalf and refuses to refund the $11.48 I paid to return their wireless phone.

I feel that Cricket is overcharging people on wireless service. I have a $40 unlimited plan and Cricket keeps charging me for extra things that I don't want. I have had it taken off my phone and it keeps getting add-on again and again. Now they turn off my service and because I refuse to pay for something I don't want. They text you about your bill and when you go into the store, you are told a different amount. When you get your receipt, it always shows a balance and when you ask them about it you are told, "oh, don't worry about it."

They will need a class action law suit against them. A lot people like having the unlimited service so they don't have to worry about going over their minutes. Cricket is a rip off. You are left to pay the bill or be without a phone. You go into a full service store and they cannot resolve anything but Cricket is always right. I think someone should really look into this and soon. I have to keep getting a new account which means new phone because of my job. It is unfair. It comes across unstable to my boss and peers because I have to keep changing my number.

When I called Cricket, my grandson's phone was shut off. I shut off the service on April 15 and turned it back on June 10. I was told I owe $124.00 to turn it back on. I shut the service off and they gave me my AME number. I did not suspend the service. I shut it off. When I turned the service back on, I had the same number and a huge bill. I have paid $120.00 since June 10th and they are saying I owe for May, in which the phone was off. The bill was not supposed to be due until 7-19-10.

More than one year ago I went to this Cricket office to ask about phone and wireless service. After much prodding and pointed questioning to the salesperson I was told at that time that my area was a problem area and they did not have coverage even though their map showed the highest level of coverage there. I was told at that time there was a problem with tower usage/signals or words to that effect. Last year I returned to Cricket, this time online to check for coverage. At that time their map indicated the highest level of coverage for my address and I subsequently purchased online their wireless service which has worked fine. One month ago I went to an authorized dealer to inquire about purchasing a Cricket cell. Based on my successful wireless service, I assumed I would have coverage. Their map showed coverage and the seller confirmed they provided service at my address for the cell. He even called the main office to confirm coverage.

One month later I have returned it to the original dealer who indicates the phone is working correctly. I have taken it right to the main dealer on Mooney Blvd because each time I attempt to call out or get an incoming call while at my residence it goes to roaming--even though I was promised I am a full coverage area. After much to do the salesperson admitted that her boss had just advised her that there is a "target" area (no longer referred to as a "problem" area) here in Visalia and I am smack dab in the middle of it. Where is the truth in advertising?

I went to great lengths to confirm, prior to this purchase, that I did in fact have coverage. Cricket officials are aware that despite their deceptive "coverage maps" that this is a black out area and yet it continues on. Again, I discovered this false advertising over a year ago and they are still using it today. Besides having spent countless hours waiting in line, talking to representatives, having representatives talk to their bosses and checking their official online site to confirm coverage, I have purchased their cell phone, it's accessories and their service and still have no phone service at my residence or anywhere around my residence for that matter.

Had my phone for a year I had a Samsung Messenger the green one that they don't make anymore. It broke by me sliding up to text. Took it back to the store they told me if I had insurance it would cost me $85 to replace it since I didn't have insurance I would have to buy another phone. My grip is they don't offer you an upgrade or credit you for a phone at all. The service has dropped calls, and I get the operator talking about to make a collect call. This is a prepaid phone I shouldn't have to make a collect call. I have to dial the same number numerous times in order for it to go through. Sometimes my phone doesn't ring and I get an alert for a voice mail.

Cricket complaint. December 23, 2009, I bought my son a new cell phone and I added the handset protection plan. He lost it December 31, 2009. We went in 3 weeks later to get a new one. I thought we would find it but it ends up that it had been stolen and someone was using it! In February, I received a letter from Cricket canceling the handset protection plan on that phone effective December 31, 2009. It said I was ineligible since I had used it twice in a year. I called customer service about the letter and asked if they were going to pro-rate the charge back to December 31 and give me a credit. She said yes. A couple months went buy and I didn't receive the credit; not only that, my bill went up, too. They had added the handset protection plan back on to that phone without my permission! I called again, went over the billing and overcharge, plus the unauthorized change. I was supposed to get a call back within 48 hours. That didn't happen.

In addition to that, the "new" phone they provided went bad within 3 weeks; some kind of charging issue where he could only use the phone if it was plugged in and charging. As soon as you unplugged it, it went dead. They told me this was a common problem with these phones and wanted me to pay $50.00 for them to fix it! I had already paid them $50 (for the replacement) on a phone that, when I bought it, was $150; and less then a month later, they were selling the same phone for $69.00. If you do the math, you can see that even with the insurance, I paid over twice what the phone was now worth and they wanted additional money. In the end, my son went to the cricket office in Clackamas (I avoid going there at all cost since it's almost always an hour wait!) and the manager worked out a deal with him that everyone was happy with.

Since March 2010 I have called multiple times about the billing issue. I ask for a supervisor and they won't give me one. I am required to go over the same information again and again every call. Each time, I get the assurance that someone will call me back. It's now May 23. Still no call back. I have called repeatedly over the last two weeks at different times of the day and night and am now not able to get through. The recording says all their representatives are busy and I get put in a loop. I sent them an email today, asking them to call me regarding this billing problem, though I doubt very much that it will do any good.

Here are the billings where they overcharged me. January statement: change service prorate from 12/23/09 to 02/17/10, $9.10 (should be prorated and a credit should be issued in the amount of $8.94). Monthly charge 02/18-03/17 for handset protection, $4.95. February statement: no problems. Bill was correct. March statement: change service prorate from 03/11/10-04/17/10, $6.19. I didn't change or add any services; this must be for the handset protection and if you look at the dates they charged, they match. Monthly charge (04/18-05/17) for handset protection, $4.95. Total amount overcharged: $25.03.

No other billing problems since then. They have not continued to charge me for the handset protection, but they also have not credited my account for the overcharges. I have had Cricket for several years and as long as I don't have any issues where I have to contact their customer service department, I've been pretty happy with them. Their prices for the services provided are very good, especially when you have kids. However, I can literally feel my blood pressure rising when I have an issue and have to call customer service.

Another problem is that I can't understand their accent. I have to repeatedly ask them what they said and let them know that I couldn't understand them, which just makes the problem even worse. 5/23/10: emailed via my Cricket web page asking them to call in order to resolve a billing issue. 6/8/10, emailed via my cricket web page: "I have been overbilled $25.03 in handset protection charges from 12/31/09. You canceled the insurance and let me know by mail. You then re-instated without my permission. I've called over 5 times on this since February and this is my 2nd email to you."

I feel physically ill when I think about trying to call them again to resolve this. My blood pressure skyrockets every time I have talked to one of their representatives because they are hard to understand and I know they won't follow through. I'm very frustrated. It's now June 20th. I'm going to send another email through my "MyCricket" account. This will be the third email.

I have been a Cricket subscriber since May 2008, on a fixed monthly plan. However, since Dec. 2009 my bill kept going up by 20 cts. I kept calling customer service in order to check how they were raising my bill by 20 cts a month. They were unable to answer me. I suggested that the customer service person check with her supervisor, which she did. She came back to tell me that the supervisor wanted me to check with the federal government as the taxes were going up every month ha! I suggested that she tell the supervisor that he needs further training. I believe their customer service is located in the Philippines. Maybe the taxes go up every month over there. As far as I know, the taxes in the USA don't go up monthly. Please be aware this is just a racket to earn more money. Well, I changed my carrier and it is their loss. Whoever reads this, please do not get a Cricket phone as they want to rip you off. If you drive 10 miles out of your area, there is no service.

I have had Cricket Wireless and internet for some time. I went to upgrade a phone and bought a Nokia 3606. It was defective. I took it to the Cricket store listed above and had to pay $50, then that money was credited to my account. Now I have another 3606 that after limited use, has also went haywire. I called to see what could be done. They would not let me speak to management, they have no resolution for the problem. All I know is I spent $270.00 on a junk phone and no one will help me. I still have the receipt. I always pay my bill ahead of time. I think you should send me a new phone and I will send this one back to you as I have invested many man hours, gas and time, and to no fault of my own. The phone vibrates and does all kinds of stuff. Sometimes I have to take the battery out to reset. Anyway, I think you guys should make it right!

Cricket was the new provider in town and seemed to have it all; low rates, good coverage and decent phones but the phone never seemed to have coverage. Roaming wasn't included in the $50 per month charges, so all my calls would go to voicemail. When I tried dialing, I would be roaming and they would want to charge me 39 cents per minute to make the call. Then their 2 month old phone, a Samsung Messenger II, broke and I had enough.

To cancel, I had to speak to 4 people who spoke broken English, two of which were trying to keep me as a customer. They also went ahead and billed me for the next month and told me they could not refund that amount, but finally relented after taking all the information they already had and making me fax them the information. I have had phones turn obsolete before they broke with other services and with Cricket, there was no service any of the time. I am surprised it took me so long to cancel.

I've been paying $5.00 a month for around 2 year. That's approximately $120.00 plus I was charged $85.00 when I had to use my insurance, that's $205.00. And I got a refurbished phone that doesn't work. It keeps shutting off. I took it back in less than a month and I was told they couldn't do anything. I bought a new one, cash. Why can't I get a new phone? I want something done and will keep calling every and anyone until something is done.

I ordered the broadband through them around Christmas time when they had the special on for "buy it and send in a rebate so you can get the unit for free." Well, they refused the rebate, stating that I didn't purchase it in the right time frame. How does that work out? I purchased it on their own Web site with their own advertisement. Now, I cannot watch the movies that I pay for every month with a service. And when I called in to have them help me, they asked if I had the cord with me. I didn't realize I was supposed to have a cord. Well, they now won't send it to me because I waited too long to ask for it--because I didn't know I was supposed to have one.

The customer service is horrible. Just call and try to get a real person on the phone. I called in and when asked for the phone number to my broadband, it was disconnected. So the stupid computer couldn't pull it up, and if the computer cannot pull it up, you cannot get to a live person. The customer service is nonexistent if you cannot get someone on the line. I was told if I could not settle down, once I got someone on the line, they would end the call.

Well I just ended it for them. They weren't going to do anything to help me. I ended up paying full price for something they said had a rebate, in which they did not send me the full product, and then they were unwilling to do anything about it, because I waited too long. Does that sound like any type of customer service? Oh, and by the time they rejected the rebate, it was too late to return the product. I want to tell everyone how bad the service and the product is, and yet they have so much advertisements that any type of complaints get buried so far behind all their **.

I'm sending this e-mail because I had to deal with Albert's, the supervisor on the 1-800 number, attitude today. That was the worst experience I have had. I have been with Cricket for about 2-3 years and I think getting the Cricket service was the worst thing I could have done. I have been overcharged and the supervisor made me feel like it was my fault. I called my bill in for April on the 1-800 number and they told me my bill was $36.67 and that's what I paid and then when I got my bill for May it was for $71.21

Albert told me they were charging me because of what they told me it was for April. I don't feel like I should have to pay for their mistake and I also downgraded my phone and they didn't tell me at the time of downgrading that I was going to be charged $15.00 for that and they added that to my bill. Cricket representatives don't give you the information you need to know about the service. The advertisement is not informative. They say it is $35 for phone service and don't tell you about all the other fees that are going to be added- false advertisement.

I would not recommend anyone to get this service because of the false advertisement, poor customer service and dealing with people's attitude when you are spending your money. I get treated poorly every time I have to call customer service. It makes you feel like you've done something wrong to them. Instead of you being able to discuss your problem with them, they all seem to have an attitude and very short tempered. I think that Cricket is a big joke and needs to educate their employees on how to speak to and treat their customers because without us purchasing their service, they would not have a job. That is something they need to think about when they decide to mistreat the customers.

First, I would like to say that Cricket is a great company that provides very convenient and quality customer service. But on the technical side, the recent phone I have purchased has continuous defects in it. 4-5 months ago, I purchased another phone from Cricket because the phone I purchased from Cricket in the year 2009, screen turned (blue) and now the phone I have screen has gone black and white in which was not caused by me.

This has happen with a cricket cell phone within a 2-3 year time frame. I have never seen anything like this until now. Why is Cricket selling product that is not efficient in which is costing the customer so much time on research and money even though I have insurance on my phone. Cricket corporate offices in Chicago still wants a upfront fee $50.00 to get another phone or $35.00 to have it fix? Once again, Cricket is a great company, but now I'm extremely frustrated and curious about the components that's used in the Cricket cell phone that is causing the defect.

There has to be a way for me to sit down with a executive or VP of Cricket and show them the 2 phone I have purchased and discuss maybe these types of phones need to be taken off the shelves in their stores. The associates in the corporate office in Chicago on Cermack and Cicero examined my cell phone and he stated that there is no damage done on the outside of the phone. For $50.00, I could get another phone because I have insurance on my phone.

Now I'm thinking why should I pay for something I didn't break or the defects in the phone was not caused by me? I'm afraid that if I'm going to buy another new phone from Cricket and it's going to stop working again within 4-5 months time. The associate in the Chicago location on Cermack and Cicero stated to me there are no technical service facilities available in the city of Chicago. I'm like, "Wow!" I'm stuck with a bad phone again!

At the present time, I can't receive in or make out calls and my business really counts on this service and I would hate to switch to another cell phone service provider, but if it's gonna save me money then I will have to.

Thank you for taking time of your busy schedule to read my email.

I use my debit card to pay my monthly Cricket Cellular phone bill via telephone. However, Cricket is using my debit card to charge small amounts i.e. $2.20, $1.10, which is attached to my banking account. In March and April 2010, they debited a total of $23. I had to cancel my debit card and have my bank re-issue another one. I paid my monthly bill in-person to a Cricket payment center in April. On May 18, May 19, and May 24, 2010, Cricket charged my debit card 4 small amounts, which charged my account to be overdrawn. My bank has charged me $137 in overdraft fees! I have again had to cancel my debit card to prevent more debit charges without my consent. I lost $136 in overdraft and $30 in fraudulent debit charges.

I signed up for Cricket Communications in April via the phone and ordered a refurbished cell phone. I was hesitant, but the sales representative assured me that I could return it within 30 days for a full refund if I was unhappy with it. The phone arrived, and people I called kept complaining that they could barely hear me on it. So I figured no problem, I'll call Cricket to return the phone and order a new one. To make an extremely long story short, I called Cricket customer service on numerous occasions to return the phone and order a new one, with multiple answers, suggestions, transfers to "other" departments, and a corporate office in Reno that does not answer or return its calls. I finally contacted Cricket's San Diego corporate office, and they transferred me to their Colorado office, where a nice lady was able to help me to an extent. She credited me $25 for all my hassles and fixed the incorrect date of birth they have on me. Thank goodness for this woman, because no one else at Cricket has returned my calls as promised.

This entire process cost me hours of talking to Cricket service representatives who could not help me, fighting charges that were applied to my account without my knowledge, being stuck with a $30 phone that doesn't work, and paying an additional $100 to get a phone that would have cost me $60 when I signed up. Plus I had to pay $15 for an additional ESN change. In summary, my losses are around $70 in hard costs, plus hours of work time I lost due to trying to get someone at Cricket to help me.

I had to have my service switched to a new phone because my old one broke. I had around 75 people in my contact list, so I paid $10 to have them transfer the list electronically. Ten contacts were transferred and names and numbers were mixed up. I asked for my ten dollars back and they refused to return my money.

I bought a wireless modem online through Cricket's website. It promised after all was said and done I would be paying $19.99. When I submitted my payment online it showed a charge of $115.63 to my credit card. When I viewed my statement online it only gave me credit for $65.63. Amazingly $50.00 had disappeared from my card and neither the service reps at the store or the ones at their 1-800 number could explain where it went. I faxed all my receipts and card statement to their California office for 'an audit' (they called it), but have heard nothing more about it. I lost $50.00.

Cricket advertises that there is no contract, no hidden fees, and no hassle. But when you buy a phone from them, you have to pay extra to pay your bill, they automatically add service to your account without informing you, and when you cancel, they want to charge you for it and you are stuck with a phone that cannot do anything with it. Just like a contract phone. When you call them to ask them to explain, they either are rude or hang up on you.

Bought a broadband modem for laptop at Walmart. It would not load the installation software. I called their phone system, hung up on me 16 times because I did not have a number or account (couldn't give the modem never loaded). I finally got through and they said they would replace it and give me a month free for my trouble. Well, I did not receive it or when I called back (getting hung up on again 32 times), they told me I had to have an account which would take 7 days to setup. Then they would retake the information they lost. I called executive management and they told me, another 10 days to replace and they would not honor the free month. Also, they had to investigate that the guy said it would take 72 hours. They still haven't given me a date when I will get it. they spend all day at lunch (no joke)! Between 2-4 EST and I quote, "they all go to lunch together" and they only open at 12 noon EST. I still don't have a portable modem. they are the only one that offer unlimited.

They suspended my account on two occasions, after paying my bill on time. I have asked for refund but all in vain for two months now. I lost my money, being not able to get in touch or be reached for employment opportunities, college opportunities, and business opportunities. I had to buy another phone from a different company. These are all unexpected expenses.

I purchased a Mobil broadband device from Cricket with was shipped defective. It was proven to be defective at the Cricket store located at 130 N White Horse Pike, Audobon NJ on 4/15/2010. I attempted to install the program from the A600 mobile device on three separate occasions. Each occurrence only served to cause my laptop to falter and cease its operations. I spent an hour on the phone with 2 separate support representatives for installation support, and I spent hours attempting to install the device without assistance.

After speaking with a representative from internet support 1800 Cricket, I was directed to the store for a refund or product exchange. However, upon my arrival at the store, the program for the device was installed using the same model A600 device which was owned by the store. Even after the program was installed, the A600 I received from Cricket online still failed to work and I was denied a refund because the purchase was made online. After speaking with online representative Shane, I was chastised and denied a refund, sitting the broadband and refund policy. Then I was referred back into the store to exchange based on the warranty, and then I was informed there would be an additional charge of forty five dollars to exchange a product that was defective upon arrival.

I then contact the National Relations hotline, where I was assured my purchase price would be refunded and account cancelled, but she, the representative stated she would verify that information, she failed to get back to me as well. I called her at the same number, and was unable to reach anyone. I originally paid forty dollars, taxes insurance fees and shipping charges totaling seventy five dollars and forty three cents, I would like a full refund. Purchase price, shipping, insurance and taxes.

Cricket double charged my debit card when I authorized the payment of my monthly bill. When I contacted them to get my money deposited back into my account, they told me that it wasn't charged twice and when I insisted on my money to be returned, I was told to provide proof of my claim and if they decided to authorize any funds then it wouldn't be a deposit but a credit to my account.

I explained that I am a single mother on a maternity leave and I am in need of the money that was taken from my account to provide for my newest daughter. I was placed on hold for 42 minutes before being hung up on. When I called back a few days later, supervisors refused to take my calls.

I'm still waiting for my money. I am stressed and my nerves are a mess from the mess they are putting me through.

I ordered a phone and modem from Cricket in Feb. 2010 to be sent Mar. 3rd 2010. I called on Mar. 5th to inquire about shipment. I was told it was on backorder and would be shipped overnight on the 16th of Mar. I inquired on the 16th. I was told that the backorder would arrive on the 16th and would not ship until the 18th via 3day FedEx. I informed the agent of previous conversations with other agents i.e. overnight and so on. I finally received my phone and modem on the 23rd of mar. A month after I had originally ordered a month of going to the library for internet access as I had cancelled my other service.

I was told I would receive a mail in rebate for the modem and to fill it out to be reimbursed within 6 weeks. I never received this form. I called today Apr. 9th and inquired about the form. I was informed I would receive the rebate after 3 months and did not need to fill out any paper work.

I will not hold my breath as I fear I will die. Cricket Cellular should be banned from doing business in the USA either that or they should be investigated by congress. They use bait and switch practices which are against the law. This has caused loss of work time travel expenses, a clear violation of a congressional act and lied to by several employees. I don't want satisfaction because I know my losses is very minor but a class action suit should be brought against this company. Google Cricket Cellular corporate offices any number of ways and see what you get, nothing.

According to the advertising of the Cricket Broadband service, it is supposed to be unlimited. I've had the service for at least 4 months with no problems. Recently, my download speed dropped from 600 KB/s to 100 KB/s. I called customer service and they told me I exceeded a 5 GB limit. I accepted that since all other broadband has a similar limit.

But two days ago, I made my monthly payment and the new month started yesterday but my speeds have not changed. I contacted customer service again and they told me that my 5 GB limit was exceeded (even though the new month started yesterday). I was told to leave my broadband off for two days and they will reset it.

First, how can they advertise it as unlimited if their is a 5GB limit (this includes streaming video which technically does not download to my hard drive) Second, why was the speeds not reset automatically when the new month started, and why is none of this information available in any of the paperwork I received on the day I bought my broadband card?