After submitting a free offer request from Cox Communications, I printed out the confirmation page for my records. In the fine print (see below), it lists the "regular rate" for Cox High Speed Internet as $32.99. I am currently paying $35.99. I called the local Cox office to get my rate adjusted to the "regular rate" of $32.99 but was told they couldn't do that and that I was also going to receive a rate increase to $39.99 on my next bill! I asked one of the three representatives I spoke to why I can't have the rate that Cox published "in black and white" directly from their own website and she said it must have been a "typo". They would not budge. I'm shocked that they wouldn't even override the system to make one customer happy when that customer could produce evidence to support their claim. I'm now going to go with the other cable company in town.
*Offer expires 3/3/2012. Available only to residential customers in Cox Las Vegas serviceable areas who subscribe to a Cox Bundle. Cox High Speed Internet Upgrade limited to one tier from Starter to Essential, from Essential to Preferred, Preferred to Premier or Premier to Ultimate. After 12 months, regular rates apply: Cox High Speed Internet Essential ($32.99/mo), Preferred ($46.99/mo), Premier ($59.99/mo) Ultimate ($119.99/mo), DVR equipment rental ($9.99/mo) and Voicemail ($7.99/mo).
All rates subject to change. New cable modem purchase ($99.99) or rental ($10/mo) may be required for some upgrades. Modem uses household electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. Installation fees, taxes, and other charges may apply. 2011 Cox Communications, Inc. All rights reserved. 2010.02126
