Complain about a product or service

Convergia

Vivek of Richmond, VA November 4, 2009

I got a call multiple times from their customer service from India to join an unlimited international calling plan to India for 69.95 USD per month. Convergia salesperson asked me if my existing phone provider was Comcast, Verizon etc and not optimum.I confirmed that I have a phone connection with Comcast. After this I joined the international calling plan to India. I was told that my phone will be enabled in a weeks time and I can call their customer service (1866 669 4357) to check if my phone is enabled with Convergia.

I called the above customer service number and the salesperson (Jade) from Canada told me that my home and cell phones were enabled. I was advised to make calls to India from my home phone by dialing 01191xxxxxxxxxx and use toll free number 1866 662 6349 to make calls from my cell phone .

On 03/27/2008 I was not able to make calls to India from my cell phone for which I called their customer service and they told me that my service was discontinued because of a non payment of monthly bill and I paid the same through my credit card over the phone. I was told that by COB 03/27/2008 my service will be restored..

I again called their customer service afternoon and I was told that my service has been discontinued permanetly.The reason I was given was my usage was high and their network could not support me. I did not find their reason to discontinue my service far from satisfactory. Also note that the minimum wait time for their customer service is 40 minutes. Even if someone picks the phone they will never answer your questions and simply transfer the call to another person in their organization or disconnect the phone.

On 03/29/2008 While trying to pay my monthly Comcast bill I was surprised to find that my bill included around 400 USD for international calls made to India. What I understand now is my home phone was never enabled by Convergia for international calls, instead my Comcast network was being used.

On 03/29/2008 when I called Convergia and explained them my situation, again Jade the customer service person told me that only few days back they found that my service was rejected on my home phone. When I asked them why I was told otherwise... she told me that it takes couple of weeks for them to find it out and they only got the information few days back . Again this answer was not satisfactory. When I asked them why she is telling me today and not try to inform even few days earlier, she had no answers.

I tried calling them multiple times and the customer service representative simply transfers my call to someone and thats it. Convergia Networks is not ready to cooperate. I am left with no option. I have also filed a complain with BBB. Please note that I received couple of hundred dollars bill again from Comcast which I had to finally pay.

Please be aware of the fraud this company is committing and amount of stress people have to go thru because of them in these trying times. Please make sure you do not get duped by this company and do not go through what I am going. Any help in this regard from anyone will be greatly appreciated.

jacinto of perth amboy , NJ June 13, 2009

this is a international phone company, I open an account on 10-14-2008. after many times trying to use o make a phone call I decide to cancel on 10-20-2008. at the time didn't recibe any confirmation number, after six days I call to the credit card and dispute for 30 dollares, and after 30 days I get my credit back, and now this company comvergia are been callimg me for a 15.75 dollares charge for cancel the payment

acording to them, this charge is because the credit card are charging them for stop payments, and I call the credit card, and they said they do not charge for that kind of a depute, and now convergia is calling and threating me to send a collection if I don't pay the amount.

Steve of Colorado Springs, CO April 17, 2006

Convergia is a communications company that provides long distance services. They also operate under the name of Cogniworld. I had long distance service with Cogniworld several years ago through my business (719-635-1885), however, for at least the past 2 years I have had long distance service through Qwest. I started receiving invoices from Convergia (Cogniworld) again last fall (2005). Upon calling Qwest, I was told that the "pic code" had been changed on my account allowing Convergia to once again become my long distance carrier. I related to Qwest that I did not authorize a change to my long distance service, and evidently Convergia authorized the change directly. Convergia has made repeated attempts to collect a past due balance of 110.13, which unbeknownst to me, were the charges I incurred while the unauthorized pic code was on my account. I have repeatedly told representives from Convergia that I have no intention of paying the past due balance, since I did not authorize long distance service from them last summer.

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