Complain about a product or service

Comcast Local Phone Service

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Janice of Lilburn GA (11/24/07)
I had to pay Comcast 91.13 upfront for install of my home phone and high speed internet. There were 8 install dates with 3 no-shows, and was without a phone or home alarm system for 1 month. Was told I would have my install payment credited back to me. Had my home phone for 1 week (requiring a cable going across my living room floor hooking into the modem in a different room) when I got the bill for a month. I was double charged (49.99) for my internet, plus charged a different amount than promised. I have a hole in my wall that needs repairing after, Vee, one of the installers, damaged it trying to get the phone working. After she and her supervisor came out, she admitted that she had messed everything up.

I got a call yesterday about my bill. I was also told I would receive a refund for the 3 days of no shows for 20.00 each day. They would still owe me after they credited back everything. They will probably cut my phone off due to no payment. I am furious that companies get away with this type of behavior. I have sent a letter to Comcast corporate. I spoke with Evelyn again last week, and she told me she never said anything about refunding me. I told her I thought she drank if she didn't remember. I then left a message for her boss Doug Powell, and still no call back. Corporate people care as much as the installers, not one bit.

I have spent hours waiting for installers, went over my cell phone limit due to the calls to Comcast, my job and health is affected, and still I can't get the matter resolved.

Linda of Boulder, CO October 4, 2007

Linda of Boulder CO (10/04/07)
2 weeks ago my husband got a call from Comcast say that phone service in Eldorado Springs would be turned off if subscribers hadn't switched to VOIP. He called Comcast because we don't live there we live in Boulder. He was told that eventually our phone service would be turned off, but they couldn't say when. They also claimed they had sent us a letter telling us about this, but we never received any letters. When we got our bill it was for service thru 10/24/07. Then on 10/3/07 our phone service was discontinued. They lied to us and left both of us with no phones at all.

My husband's phone number is for his consulting business. He will be unable to receive calls for a week. This will cost hundreds of dollars in lost work and extra cell phone charges. I will not be able to receive calls including emergency calls as my home number is my only phone number.

James of Salem, NH September 29, 2007

James of Salem NH (09/29/07)
switched over to digital voice on Wednesday. Have been without a phone since. They cant seem to fix. Now they tell me to get rid of all my Uniden phones. They say they are not compatible but never told me that before they installed.

Jon of Oakland, CA September 27, 2007

Jon of Oakland CA (09/27/07)
Comcast requested that they needed to install a battery in my phone modem. After they came by the replaced the modem (now twice) and if people call me and the phone rings more than 1-2 times the calls are routed to nowhere. My friends think I no longer have a home phone. I have been on the phone with Comcast over 8 times. They never have fixed the problem and constantly are routing me to unhelpful technicians.

Isabel of Fremont,, CA September 27, 2007

Isabel of Fremont, CA (09/27/07)
My home phone has not worked for 2 days, and it was installed just 3 days ago, the Comcast digital phone. I have a 75 year old mom, and a 12 year old daughter and this company could care less about their phone not working. They have limited technicians with no hours for customers who work for a living, this customer service manager told if you want your phone to work, then you have to stay home from work and wait for a technician.

Heather of Livermore, CA September 27, 2007

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