Complain about a product or service

Comcast Local Phone Service

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Esther of Sacramento, CA January 30, 2010

Caused my service to be interrupted, I called Comcast and asked them what would be the minimum payment in order to restore my service and make an arrangement for the balance which was for Feb 2, 2010 first I was told 50.00, so I paid 50.00 on the account but the service was still not connected. I called Comcast again and the representative said that they needed another 34.00 to in order to restore the service, so, the 34.00 was paid, and the service was restored.

Two and half weeks later the first day that it rained in Sacramento my telephone and internet did not work for about five hours that day I called Comcast and told them that I wanted to be refunded for that day because I was paying for service that I am not receiving. Well out of retaliation, Comcast disconnected my service again late Friday evening January 29, 2010. I called Comcast early in the morning the next day Sat. 1/30/10 I spoke to Neil who told me that the bill was 200.00 and something and that’s why is was disconnected, I explained to Neil that I had just made a minimum payment in order to restore my service until February 2, 2010.

I was very upset and I asked, why did you tell me that the minimum payment in order to restore my service was 84.00? which was paid and now you disconnect my service again and are charging me another re-connection fee Comcast in the past has never disconnected my service because I made a partial payment have always made a partial payment but just because, I complained about the quality of service and because I did make calls, Comcast retaliated and keep disconnecting in order to have more re-connection fees. Please do something to mediate this regardless about what I owe them, we made arrangements, you can see that first 50.00 was paid and then they asked for another 34.00, they connected it and then decided just because I complained, that they wanted more and now are going to charge me a fourth re-connection fee, which I should not be responsible for. You will have to contact me by mail because after they receive this complaint, I’ll probably get disconnected again my phone and internet are both with Comcast.

Margaret of Bensalem, PA January 27, 2010

My comcast phone goes out of service everyday that it is cold and windy. I have had several people out to the house and they can not find anything wrong with the phone. They unplug the modem which is upstairs and plug back in and then phone works. I am in poor health and can not go up the steps everytime the phone goes out.

barbara of goodlettsville, TN December 30, 2009

My phone number was given away to another person.I have not had any service for 3 days.

Philocles of Cape Coral, FL December 30, 2009

In 2009 My Family and I was at shopping for Home Telephone Service. We called the Comcast Cable Telephone for local and Longdistance services. We have been told about a 14 flat rate worldwide calling plan included Haiti.

After one month of Service and used our phone bill reached over 200 because the telephone calling meant to called house phone line only the cell phone was not included but failed to advised client. As a result our service got disconnected and reported to collection agencies as deliquent.

janice of muskegon, MI December 29, 2009

i have been having trouble with my phone ever since i switched to comcast. several techs have been here to try to fix it but to no avail. i was told to contact comcast when my service is interupted so they can send someone out. my phone has been out for over 24 hours. i can't call because my phone doesn't work. i need my phone. my health is poor. please send someone out asap. thank you.

janice of muskegon, MI December 28, 2009

my phone is not working again today. it hs been out the entire day. can't receive calls or make calls.

Susan of Hollywood, FL December 27, 2009

Home phone switched on 9-1-09. It has been 4 months now. The phone has no dial tone more often than it has a dial tone. I only use the phone for sending faxes so I dont' need it often. 50% of the time when I try to fax I do not have a dial tone. After I call in to report and waste my precious time - it mysteriously comes back on.

Louise of Latrobe, PA December 12, 2009

Had Verizon phone...switched to Comcast Triple play. Phone service horrible. I could only use portable phones cause they said my house wiring bad (that I used for years with Verizon). First, static. Then Lost service. Comcast Tech came to house. I bought new phones & had phone service for 2 whole hours! On phone with Comcast 'chat' for hours.

Resulted in my only having one phone upstairs that is plugged into cable box. I can not use my answering machine phone...it will not work! I am 63yrs old & have to run upstairs to get phone. This is a mess & I am sorry I ever went with Comcast phone. I have a cell phone or it would be scary living alone! Uncalled for stress. Extremely poor quality.

lavell of Wayne, MI December 4, 2009

My mom used her neighbor phone to inform me (daughter) that her home phone service was not working. Unfortunetly, I was refused help when I called to inform comcast about the problem and they claimed they could not help me unless 'She"(mom) called with personal information? she doesnot have a phone guys!

The next day still without resolution, I called comcast again and this time they were able to put in request for a tech to come out asap btw the hrs of 1-5 pm. Ok all good, but as 5:00 rolls around no tech and no one called me to inform of the tech going out yo my mom home. So at this point I became fustrated and called back when my momhad to use her neighbor phone again, and said no one showed up and can I callcomcast again. This time when i called i was put on hold for 45min and a rep said that the tech claimed to have went out ot her home and no one answered the door. Yes a LIE!

At this point I am very upset because my mom lives an hr away from me in a rough area! Can you believe the rep is arguing at me(customer) about the tech showing up to my mom home. if so why am I on the ph with you guys now?

So to cover the tech behind they extended the time to 7:00 pm...yes two more hrs to sit and wait everyone. At this point I went online and found the number to comacast headquarters and called to informed them how tacky and unprofessional the situation was handled at their call center. She took my mom information and mines as well and said that she will look into immediately. Its sad when you are paying for service and recieve a bill quicker than resolving an issue.

Jerri of Danville, CA October 30, 2009

I will be paying my bill this month, but I am giving notice that if I do not see a correction to my service within the next two weeks, I will be cancelling my service and switching to AT&T. Over six months ago I called Comcast concerning a problem with my service. I have trouble with my reception on channels 40 to 55 on my basic service. At the time a technician came out and changed a cable and I was charged a service fee for his time on my next bill. The correction did not work and I was stuck trying to find a time to call Comcast to see if I could have a second person come out.

This is where the real nightmare has started and escalated. I called Comcast’s 800 numbers and spoke with a representative complaining about the problem and asking for a refund on the first service call fee. I then went around and around with the representative that said they could not give me a credit, but they could sell me a protection plan for 1.02 a month. I asked to speak to a supervisor and proceeded to spend the next 45 minutes waiting to speak with a supervisor to then be told that there was no one available. At this point I figured out that I was speaking to someone in India and I asked for a number of a contact in the United States.

I then scheduled an appointment to have a technician to come out. I waited for most of the day and Justin- Tech 1646 came out to check out my problem. At this point he told me that it was a Comcast problem out at the main cable box and that his supervisor will be out on Saturday and the problem would be corrected.

The problem was not corrected and I then spent the next two weeks leaving messages on the Technician’s cell phone number that I was given. I never received a call back. I then called the phone number that I was given by the representative in India. This number lead me to speaking with someone in Mexico who made me go through resetting my box again and then telling me that I needed to schedule another appointment for a technician. I did this and waited for the technician and they did not come out during the day.

At this point I got on the internet and looked up Comcast complaints, which there are many and found a phone number that was located in the United States. I was told by a nice receptionist that I needed to call the “Abuse Team” when I did I was told I needed to call the 800 number in California since I was located there. I explained that I had already done that and they were nice enough to take my information and e-mail my contact info to someone in my area.

I talked to Rebecca on 10/28 at and was told I would be contacted by a supervisor. Two days have gone by and I have not been contacted. I have spent countless hours on this issue and the only thing that has happened by Comcast is they are now charging me an extra 1.02 monthly for a protection plan that is not working. I am including this letter with my bill. I will also be posting it on the Comcast site and several complaint sites. I am completely dissatisfied with the service I have gotten from Comcast. I am wondering at this point how they are staying in business if this is how they treat their long time customers.

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