Comcast Local Phone Service

I joined Comcast. They installed the service but never ported over the number. So I was paying for the phone but getting service from Verizon. I had to call them over half dozen times to get them to port it. When the phone was connected, I was getting an echo on it. Comcast were suggesting that I use filters on the line. I was fed up because I was paying twice for my phone and when they fixed it, it was bad. Again this is because it is a dedicated circuit and seems to behave like Voice Over IP. Low margin business!

Finally, when I was disconnecting, the phone rep agreed that they would be sending me a refund for the phone and the installation. After I went through the disconnection, I got a refund for less than 2 dollars. When I called in, I was told that was the case and the phone line were working and porting issues happen and they cannot help me.

Lesson: Don't pay these guys in advance unless you get your service. They are terrible in all aspects of the game - install, service, customer care and the quality of the services.

Comcast's phone service is so bad that it cuts off after every few minutes and there are interruptions with their internet service as well. I have seen many posts of phone call interruptions wherein the caller can hear the called party but not vice versa, forcing you to redial every time and then it is the same story again. Comcast seems to have done nothing to address this for a long time and is happy holding customers hostage and growing market share at their expense.

Phone and computer go off. On the phone, my party can't hear me but I can hear them. Computer goes off all the time. I had a service man come out. Comcast replaced adapter on lines and said I needed new lines in the house for a hundred and something. What a lie. I'm sure so many people are having the same trouble. I'm tired of it.

Nobody in their right mind should ever choose this service. I have never dealt with so many morons under one roof in my life. I moved back in August of 2011, two doors down. Comcast was supposed to move all services with this move. In November of 2011, they decided to change my phone number without telling me and this happened at the worst possible time. There was a death in the family and I was trying to communicate with family members. It took three days to get this resolved. In April of 2012, Comcast decided to lock up my internet service overnight. Their reply was I moved. Again, the move took place in 2011. They choose not to do anything to resolve this issue. All services with them have been canceled. I will never recommend them to anyone in my lifetime.

Comcast phone service - My AT&T corded phone won't recognize half of my voicemail service.

If you want consistent (daily and even hourly) connectivity breaks, sign up for a Comcast bundle. I cannot use my home phone reliably to make a call because it will almost always drop the call. Also, my internet service does the same when the phone drops the call. The lights on the modem (the connection to the phone/internet) turn off and flicker during this problem, indicating a connectivity issue. Despite numerous calls to customer service, countless reboots of the modem and a visit by a bad attitude technician, the problem persists. All this frustration for a mere $170/month. Here's the lesson, steer clear of Comcast in Albuquerque! They've had a monopoly on cable service here for years and now sub out the customer service to a regional area.

Customer service is poor, at best, and basically, you are your own technician when problems arise. Save yourself the frustration and stick with Century Link for phone/internet and DirectTV or dish for cable programming.

The telephone doesn't work. The box is on and there's no dial tone. It's totally dead and you cannot call me.

Comcast has been increasing our monthly bill from time to time and we did not realize that we had been paying for options we had not ordered. They ordered those options for us! We have complained to them several times and each time we have, they have always given us some excuses. What makes us even angrier is the "failure" of the government to investigate companies such as this one and AT&T? And no one brings up these crimes, at least, during presidential elections.

I called for help to connect the phone because Comcast appears to need you to call fore each item. So if you have phone, internet, and cable; you have to call three times. The first disconnected me when I said I could not hear her and the second one disconnected me when I said I could not understand her.

The third one was more helpful but he insisted that I needed to plug the cable from the wall, jack it into the modem. I knew this was incorrect because there was no hook up to the phone. It took 10 minutes for him to finally agree that the cable needed to go from the back of the modem into the phone and then it worked!

The attitude I got from him was, "I'm dealing with another stupid woman here." I am currently using Comcast because I did not have a choice when I moved into my house, if I will have a choice and it will not be Comcast!

I got service fine until I switched to digital boxes. Now some of the channels come and go. I switched out digital box once, and I called numerous times for troubleshooting. They offered to send tech, but there might be service charge. I agreed to take the $2.99 monthly plan, but then they wanted to add $5 charge to add the service plan. Finally, I got them to agree to waive the $5 charge, but then the soonest appointment they could offer is one and a half week away. I'm very dissatisfied with their service.

My new computer no longer has wifi due to your technical support system. I had wifi everywhere including the day that I paid $39 to have internet service restored at my address. I was told that $39 was a one-time fee for tech support. Later when everything shut down, I was told that I would be paying $5.95 a month for technical support.

Utility pole caught on fire 11/22/11. Comcast and phone wires attached to pole were pulled off by Detroit Edison during the cleanup and replacement of pole. I called Comcast initially on 11/23/11 to come out and restore service (we have underground wires). Comcast said to call them when the utility pole is installed so they can rehang the cable line that services our neighbors on either side of us that runs across our driveway/front yard. It is currently draped over boughs on either side of us with lines being approximately 6 to 7 feet above ground, interfering with the right-of-way should a fire truck need to get back to our pole barn as well as Culligan unable to get close enough to deliver water. November 28 DTE installed utility pole. I called Comcast to come out and attach the line to the pole so that it was no longer resting on the boughs/branches 6 or 7 feet from the ground. They assured me they'd be out that day. Never came.

I called again 11/29 or thereabouts. A Comcast worker came out with a ladder, laughed and said he couldn't hang the wire on the pole; he needed to send a bucket truck. I was told I just needed it attached to the house. By our account number, they should know our wiring is underground. I did not ask for a reattachment to the house when I called. I asked for a rehooking of the fallen line back on the utility pole. He said he'd put in a call for a bucket truck. Never happened. A week would go by when I'd call and issue the same request.

Again, a Comcast worker with a ladder shows up and says he was told he just needed to reattach the cable to the house. He'd need to put in for a bucket truck. So I let Christmas pass. I put in a call to Comcast 12/27 again asking for a bucket truck. That this is still an open order, I keep asking for a bucket truck and I get a guy with a ladder. I need the line hooked up to the pole. Put off having my washer delivered because they need clearance before delivering. They're coming Saturday.

Again, a Comcast worker shows up with a ladder and says he's there to see what's going on and what needs to be done. I was furious, explaining he's the third guy with a ladder to come out. When is the bucket truck coming out? This has gone on for three-plus weeks. It's like "Groundhog Day," and customer service doesn't listen. He said he had a note in his computer that I needed the line attached to the house! I have underground service. We're talking about a wire obvious to the naked eye, an eye sore, six or seven feet above ground, less than 30 feet from my front door, hanging over our driveway and front yard, resting on boughs/branches on either side of our property, connected to a pole on the west side of Butler and on the other end behind our other house next door. We need it attached to our new pole. I don't know how better to explain it.

To say that the consumer service agents I've dealt with are inept or dumb as rocks is putting it mildly. You'd think the workers would get tired of coming to the same address. You'd think a red flag would be drawn with all the notations that "should" be in my file with all the service calls. This has eaten up hours and hours of my time. I'm tired of repeating myself. I'm tired of having to keep the dogs in the house not knowing if and when Comcast is coming. I'm tired of the knocks on the door by Comcast workers, only to find that they're not here with a bucket truck.

I provide free telecom consulting services. I assist in clients like many of you find the best carrier for the services you want, in the area you live in. I ensure that you will not be surprised with all the hidden charges. I ensure that proper billing is input and that your order goes in as is without any cramming charges or additional services. I am authorized an agent for over 100 carriers. I am a consultant. You make the choice of who you inevitably choose. I simply help you make the best choice. If you want the truth about these carriers, call Kevin at **.

I have been without caller ID since Dec. 28th. I was told the issue would be resolved in 24 hours. It was not. I called back three days later and was told that the person was wrong as it takes 72 hours. She put in a new work order on the 2nd. It still is not working. Today I am told the work order from the 2nd showed resolved. It is still not working. And now I am told a new work order will go and to wait another 72 hours. Do I need to look for another phone service like AT&T?

Two days lost from work, waiting for Comcast to install phone and update Internet. Both days ( Nov 22 and Nov 29 ) no shows. The worst service of any company worldwide. We may as well be in a third world country.

I'm out of home telephone service for the last 3 days and made 4 cell telephone calls for help. I got cut off twice and still no adequate response from Comcast. My wife has a medical condition and I consider home line essential.

We've been out of home telephone service for the last 3 days and I've made 4 cell phone calls for help. I've been cut off twice and still no adequate response from Comcast. My wife has a medical condition and we consider a home line essential.

My Comcast phone service had been poor since I switched from AT&T to Comcast back in 2004. The phone line is consistently down or drops calls in the middle. They have been to the house about 6 times and the tech seems to be grasping in the dark on the fix, and they blame it on the cordless phone. The service comes back without a visit from Comcast and goes out without any reason. The service is terrible. I'd like to switch to a better phone service provider, but I'm not sure who would be better and cost effective. I keep running up my cell phone minutes calling into my Comcast VM to check for messages. The problem can't be in the house because it comes back for hours and then out for days. They broke up AT&T back in 1983 and now the country is filled up with Mickey Mouse phone companies that have lousy service that are coming and going. Strangely, the internet and TV cable aren't as bad as the phone service. I'm tired of calling without real results from their so-called service rep blaming it on not having a land line phone. It's 2011 and land line phones haven't been around as much as cordless phones in decades.

The telephone service provided has been extremely poor. There were constant outages with no resolution. This added cell phone expense due to lack of service and missed calls of an important nature. There were frequent service visits that have been inconvenient with no results.

Worst customer service I have encountered. I was on hold for 45 minutes and then they hung up on me. I called back two more times after that. The second call, they put me on hold and they hung up on me again before I could talk to someone. The last time I called, I finally got a real person. He kind of helped but then he hung up when he was going to help me fix the problem. I tried to chat online and the Comcast technical support would not help and gave me an attitude. I'm switching to Wow. Comcast has the worst customer service out there. Worst of all, they wanted to charge me to fix the problem when all I needed was to change my billing information since I got a new credit card.

Several weeks ago, a big storm hit and pulled a telephone cable from the house and pulled out some molding. The line is hanging low. We have Comcast digital voice, so technically, the phone service doesn't go through that line. But Comcast is responsible for the line as the phone provider. When I called to report, they scheduled an appointment more than a week out.

On the scheduled day, there was a no-show. When I called back, I discovered the ticket had been marked as "resolved". The customer service rep. couldn't do anything with the ticket since it was "resolved". Since then, I've called 3-4 times over the past week and asked to speak to a supervisor. Each time, I was told a supervisor would call me back ("100% guaranteed"). But no supervisor has ever called. The last time I found out that they keep closing the ticket as basically not their department.

It's like something out of ** Brazil or 1984. This company has a monopoly. There should be some recourse we can take through a government agency!

On August 29, , I was going to change my phone service from AT&T to Comcast. I called Comcast because at least 5 times a night my TV turned blue or green and I couldn't convert to a movie. I told the man who answered the line and spoke broken english. He said he could convert my phone to Comcast for a discount from my previous but in the middle of the call he hung up. I called the next day to Comcast saying i didn't want to change my phone services. I have spent hours calling AT&T, my previous phone service, and to Comcast to get my number back to AT&T. AT&T told me Comcast has to release the number, Comcast told me to call AT&T. Comcast sent me a modular after I told them I didn't want their phone service. I promptly returned it to a Comcast store. My phone is still shut off as of September 21,2011. I have never got such lousy service and run around from employees from anywhere. Comcast sure doesn't value their customers. They hung up on me when I called, put my calls on hold for 30 minutes then hung up on me. Comcast should look at your employees and the lousy customer service they give. I've been with Comcast for 30 years and I am disconnecting my services because of the poor quality of services and lousy customer services.

Comcast local phone service has been going out for four days in a row. This also includes the high speed internet as they are both routed through the same modem.

I called Comcast twice and explained I have zero communications when they have these outages and that they should inform the consumer of outages. They said they would credit my account for $20.00, which is nonsensical. This company continues to rip-off the consumer by providing faulty services. It is time for the federal government to quit representing big business and start holding these companies accountable to the consumer.

I'm sure nothing will happen with this complaint.

On August 21st 2011, I had a service call by Comcast to my home for severe static on my phone. The technician, named Jimmy ** worked outside my home and showed me problems to my wiring due to the excessive rain, and fixed them. He then came inside my home and listened to the dial tone on three of my phones for static, and the bottom line, it was fixed and had no more static. I was asked to sign-off on the service call before he left, and before I signed it, I asked if I would be charged for anything, and he said no, because all the work was outside my home.

I received my monthly Comcast bill today with an additional charge of $40.00 for a service call dated August 22nd. I called Comcast to find out what this charge was for, and I got an arrogant woman representative, who sounded like she was reciting from a manual. She said that I signed on all the service charges on the last service call. I thought that I was signing because the problem was fixed. She said that he rewired inside and replaced a new splitter inside my home. I said that he never did any work inside my home, period, and I have witnesses to that. All work was outside my home and Comcast's responsibility.

The copy I have and signed, nowhere state any work he performed, nor does it state any charges at all. Shouldn't a customer get a receipt of some kind with the said charges and the work they are being charged for? Instead, they put whatever they want on it afterwards, which is a fraud! I would gladly pay for the work if he actually did any repairs inside my home, but he did not! So Comcast is adding charges to a bill without giving the customer a copy of the services they're being charged for.

How many customers are they doing this to? I think Comcast service is deceptive and fraudulent.

I asked to speak with a supervisor and I got Chris ** but he was a joke as well, and only proved that Comcast is as bad as people say they are. He just didn't get it. He said the same thing that the first representative said that I signed on the service call. I asked him to show me where on my copy it states the services that I'm being charged for and he eventually said that he would give me a one-time courtesy credit for the service call, but how can I get a courtesy credit for something that was never done in the first place? I don't get it. I still think that it's an illegal practice.

It isn't about the money; it's the point that Comcast can pad your bill whenever they want.

One month ago, I asked my number to be transferred from Verizon to Comcast because for the last 3 years, half of the time my phone was unusable. I already have a phone with Comcast. I had the same number for 30 years and we are physicians. I have called at least 12 times, stayed on the phone for hours with no results.

The phone tree cuts me off every time my "service" goes out. My service goes out every two months or so. I have to use the phone tree as if I am ordering something just to get a person who can get my problem resolved. When I asked for my money back for the "service" being out, I have been told twice that I would get a credit of $20.00, only to find out that it is a prorated $1.56 or $1.68 per day. I have had to have a technician come out twice to replace the box. Sometimes, the service will be restored over the lines. If I could use any other service, I would switch in a heartbeat.

For months, my internet and phone have been going up and down on a daily basis. They sent a technician out. He checked everything and changed some wires and said everything should be fine. A week later, the same problems started again. But this time the phone would go out for hours at a time and the internet started going down again.

So I called Comcast this time. They told me to take my modem into a shop to exchange it. I did that. But when I got home, the new modem must have had a wire loose because the power would go on and off randomly. I called back on July 29 and spoke to another rep. He promised that a lead technician would be out between 3:00PM-7:00PM on July 30 and we would get a call first to confirm. We never got a call. So at 6:00PM, I called and spoke to Dan. He said that we weren't even on the schedule today. I said that if no one comes out, we're canceling the service. He said he would get back to me in 30 minutes. He never called.

I called again and got someone else and asked to speak to a supervisor. I got put through to Ashley. While I was explaining the problem, she was just typing and when I was done explaining, she didn't even respond. I waited 10 seconds and said, "Hello." She said, "Yes, sir." I said, "I'm done talking", and she still didn't respond. I said, "Aren't you going to say anything?" She said, "Hold on", and continued typing. She then laughed and said in a robotic voice that there's nothing that she can do, etc.... I told her I wanted to cancel my service and she said she would have to transfer me to the cancellation department. I was put on hold and waited for 5 minutes. No one came to the phone, so I hanged up.

In January 2011, I relocated to Kansas City. I transferred the utilities at the house to my brother, who was staying behind to prepare the house for sale. In February, I contacted Comcast requesting to transfer the service to my brother. The service was not transferred, but my brother was authorized on the account. According to the representative I spoke with on 7/25/2011, I should have been advised at that time that, he could transfer the service to his name by going in to a Comcast service center. He got behind on the bill, and the service was disconnected on April 22nd. He went in to the service center on April 26th to transfer the account to his name, and paid the past due amount required to reconnect the service. As per Comcast's records, they refused to transfer the account to his name at that time because he did not have a lease (though he did have identification as the representative indicated--a requirement for transferring service). Since Comcast refused to put the account in his name, he did not pay the past due amount, and I am now being charged for the services.

As per the service representative I spoke with, Comcast refuses to acknowledge that they did not transfer the service as I requested, and that they did the right thing by refusing to transfer the account when my brother arrived at the service office with his identification as required by Comcast's policy. Comcast's suggested resolutions to their failure to transfer my account as per my request are:

3.) File a fraud report against my brother.

For the record, we had no difficulties transferring service for any of the other utilities at the residence.

On July 19, 2011 at 4:10am, I have no internet or phone service. The ADT security system is disabled when the telephone service is disrupted. I called Comcast and an automated system indicated an appointment was scheduled today between 8am to 8pm. However, James indicated that I would be scheduled for a technician visit between 11am to 2pm. After a no-show, I called Comcast at 2:05pm and spoke with Tony and I requested to speak with a supervisor. Shortly thereafter, a woman, identifying herself as a supervisor, answered and conveyed that she would try to schedule a technician appointment as soon as possible because James did not place an order for today. She stated that she would call back to alert me of the appointment and I gave my cell number because my home phone was not in service. At 3:35pm, I called Comcast again after hearing nothing from the supervisor. The automated system indicated that I was scheduled for a technician visit on July 20th between 8am to 8pm.

On July 20th at 3:10am, I have no internet or phone service; thus my security system is also disabled. At 11:15am, the internet and phone service are back on mysteriously and at 11:42am, a Comcast technician arrived and indicated that he reconfigured a wire outside and everything is working now. It was 12:02pm when the technician left. At 1:06pm, the internet and telephone went out again! I called Comcast at 1:15pm and spoke with "Ilka" who promised to contact the technician and ask that he return to check out the problem. At 1:32pm, the internet and phone are back on. I received no further contact from Comcast and at 10:45pm, the internet and telephone went out again and the nightmare continues!

On July 21st at 4:55am, I have no internet or telephone service. At 7:18am, the internet and telephone are back on. This is unbelievably egregious! I am requesting restitution for fees paid to ADT security as well as for those Comcast fees paid for disrupted services.

I decided to try another internet phone company, as Comcast has gotten expensive. I called, had a repairman come to the house, but failed to state that I wanted an unlisted number. I have had service with them for 12 years with an unlisted number so they didn't ask either.

Within one hour I started getting advertising calls. When I called to complain and told them that I felt our new numbers are being sold by Comcast, no one wanted to take responsibility. After several hours, I went to chat and had someone named Joann. She asked how she could help so I told her I wanted an unlisted telephone number. She reacted as if I had a hole in my head; she did not know what I meant. I asked her, "Do you speak English?" She hesitated.

I asked to be transferred to someone who knew what unpublished number is. She said she could not transfer calls and can only receive them. Finally, two hours later, she gave me four numbers to choose from. I picked one and asked if it is the unlisted number I wanted; to which she said yes. A minute later, she called me and said that number is not available. She gave me another number and I asked if it is unlisted. She did not answer yes or not, but there were six or seven kids yelling in the background. I said, OK, put it down and I will straighten this out in the morning.

A minute later, I got a threatening phone call asking for a certain Tanya. I said there is no Tanya here, that this is a brand-new number. She said "ya right" and you are being recorded for hiding Tanya. I was recuperating from a dental surgery of 29 teeth being removed and at this point, felt I was going to faint. I also felt in danger and decided to call the bizarre incident to the police. The police asked if I could get the phone number and I said I know Comcast has it, that they just gave me the number one minute ago, and that when the person called, it did not show up on my computer list. I told them I would try to track down that number in the morning with Comcast and report it to them. In the meantime, I still felt uneasy so I Googled the number and it was traced to a dating service a town over, which could explain the person threatening to record me for hiding this person.

When I checked my voice mail, after I got the new supposedly unlisted telephone number, there were two collection calls on it. Apparently, someone at Comcast is selling our new numbers to a collection agency. Shouldn't this be against the law?

I was given all sorts of excuses but asked for an investigation. I was told the date service phone number must have just been cancelled and therefore I was given its number. But that does not explain why they would give me a date service number without doing some kind of background on this. If I had problems one time, after a minute, I will have problems again. I certainly don't want that number.

If I came getting an unlisted telephone number, how do I know it's unlisted? Certainly, a Spokeo Membership number of someone paying $2.95 a month should not meet the criteria of being an unlisted telephone number.

The offshore Comcast person did not speak English, did not understand unpublished, and when she called had five or six kids screaming so she was not paying attention to work. And yet we are paying for her.

I have now asked for a new unlisted phone number but unsure how secure it is. I do not feel comfortable that this person in India or wherever knows all my personal financial security data. She misled me by saying her name is Joann. That was not her real name.

I reported this to three people at Comcast and yet all they do is make security more difficulty on us. I'm sick and tired of that. Do you mean to tell me we can't keep customer service inside America or you would rather take a chance that these people are selling our new phone numbers to collection money? Good way to make extra money over there, right?

I would like answers and hope this finds its way to an investigative journalist and to the CEO of Comcast. How can unlisted numbers be given out? Or how are listed numbers still be used for dating services? How can our new voice mails be given to bill collectors (who have nothing to do with us) so we can be harassed by them?

In October 1, 2010 we leased a restaurant that had gone bankrupt. We kept the same telephone number knowing and having been assured by Comcast that the caller ID will not read the prior business' name. However, eight months later, Comcast has been unable to fix the problem. It continues to read the old business' name when we call individuals/vendors.

Since we have bundled the Internet, phone and cable w/ comcast we have had nothing but issues. They have been out to service the phone line 7X's now. And it's always someone else's fault. Nothing to do with their service. They told us it was our cordless phones. We are on our 5th set now.Then it was the card in the box outside. Then the pairs coming in . How do we break this contract w/ no penalties. I want AT&T to handle my home phone.

One consistent theme of Comcast is that no one ever does what they promise will be done and no one ever calls back to follow-up!

We decided to get Comcast service for the first time when moving from Kansas to Indiana in November 2010. My wife has a brother who works for Comcast and our landlord also has a family working for Comcast. Therefore, we began this experience with a positive outlook about the company. We ordered Comcast's Double Play Phone and Internet service package for $39.99/month. This was ordered online on Wednesday, November 17th 2010 at 12:56 p.m.

Service was installed on time and worked fine for exactly one week. The installation man would install only one connection for our whole home. We had a phone and two computers hooked up to it, a desktop, and a laptop. On the afternoon of the next Monday, November 29th, the laptop started receiving a message that Comcast was having problems connecting with it. Then it began a series of trying to seek correction of this Comcast problem, beginning with online assistance and then many phone calls to their technical support. Everyone I spoke with was polite; they just were all lacking any ability to correct the problem. They would tell me that they had to send it to more technical staff within Comcast and that they would then contact me. No one would allow me to actually speak with a more technical person and I was never called back by anyone.

After almost two weeks of this, I thought the problem might be with my laptop; although the messages from Comcast online always said that they were having problems connecting. I wiped the computer memory clean and reloaded everything back onto it. I got the same message from Comcast. A friend has AT&T internet service, so I took my laptop there to see if it would work on AT&T. It worked immediately from first plugging it in. At this point, I decided to switch to AT&T and even though the same service was more expensive with AT&T, at least it worked. I terminated Comcast service, effective Monday, December 20th. Since it was still within the Comcast 30-Day Money-Back Guarantee, I was told that I would receive a full refund of the $98.29 I had already paid. This first bill that I'd paid billed me $47.20 for monthly service, instead of the $39.99 that I had ordered.

When AT&T was here to hook up their service, they informed me that Comcast had cut all the AT&T lines which had been in the house, running service to every room. Comcast uses totally different types of lines, going to a different location, and there was no legal reason for them to cut the AT&T lines. In fact, it was a criminal action.

On Tuesday, December 21st at 10:35 a.m, I spoke with Sheila at Comcast. She issued a work order for Comcast to repair the cut AT&T lines; agreeing that the lines should not have been cut! She told me that a Mike ** at the Anderson Comcast office would be contacting me to get it fixed. He left one voice mail message for me and has not returned any on the messages I have left for him. She told me that I would receive the full refund check within 4 to 6 weeks. This guaranteeing of the refund to be in the mail within 4 to 6 weeks is a habit of Comcast; a delaying tactic that they used with me every month. They can issue bills promptly, but seem unable or unwilling to issue refund checks! At 3:45 p.m. that same day, I returned the Comcast modem and power cord to their office at 335 E. 10th Street, Anderson, Indiana.

On Wednesday, January 12th 2011, at 3:53 p.m., after receiving another bill from Comcast, I called them and spoke with Jackie, employee number ** in North Carolina. She told me that their records did show that I had returned the modem for which they were billing me and that I should ignore the current bill. The final bill should be received by me 4-6 weeks after December 21st 2010. Then the refund check should be received by me four weeks after that. She said that they would follow-up on the damage claim. No one had contacted me to repair their damage.

I next received another bill from Comcast, showing current account activity through January 14th 2011, adding more money due. It was charging me $70.14 for unreturned equipment. On Friday, January 21st, I received a collection activity alert from Comcast, dated January 18th, for the full amount of the bill dated January 14th. After only four days from issuing a bill, they sent the collection activity alert for the amount of $119.29!

On Thursday, January 27th at 1:54 p.m., I called Comcast and ended up speaking with Dan, employee number ** from Fort Wayne. He was nice, polite and assured me that he would take care of everything and that I'd receive the refund check in four weeks. However, the only thing that actually got changed was to show the return of their modem.

On February 14th, Comcast billed me for $49.29 (monthly service charge, including tax). I had terminated service two months prior and they still owed me the refund of $98.29 but instead of refunding me, they were still charging me more! On Wednesday February 22nd at 4:18 p.m., I called Comcast again and spoke with Clint, employee number ** in Indianapolis, and his supervisor Stacia. They reassured me that I would actually get the refund check in four weeks, saying that they could not expedite it despite its long delay. They also issued a new work order to repair my cut AT&T lines.

On Saturday, February 26th, I received another collection activity alert for the new amount of $49.29. Now, on Tuesday, March 22nd, I received a collection notice from a collection company trying to collect this $49.29 for Comcast!

I still have not received my refund check, many months promised and far past due, while Comcast still tries to collect unjustified charges; plus, they are ruining my good credit rating! Can anyone help me with this monster?

Beware when Comcast tells you that you will have 4 hours of service if your power goes out. That may not be true. Christmas night we had a 5-hour power outage and lost our phones immediately. I called Comcast the next day and they said if your "node" loses power you will lose phone service. We live in an area with many stately old oak trees and we lose our electricity often when the wind blows and it's 2.4 miles off a major road, so I'm thinking that every time we lose electricity I can kiss our phone service good-bye! With Comcast VOIP, the bottom line is the battery back-up in your house and the auxiliary generator power (you paid major money for) in your home is worthless to power your phones if the Comcast node, in their line down the street from you, is without electricity. So, if it sounds too good to be true, it usually is!

I switched my telephone service to xFinity from Verizon on Friday, October 9th. A little over a week later, I received the "recently disconnected" letter from Verizon. The installer had trouble "porting" my number over, but he was finally successful. All in all, I thought the switch over went rather smoothly. In addition to cable TV and internet, now, I also have phone service with xFinity/Comcast.

I received a PIN via email within 10 day, but had trouble setting up my voice account. This was a minor irritation and I had planned to call when I had time to wait on the phone. In retrospect, I should have realized this nuisance foreshadowed problems to come!

On the morning of October 31st, I picked up my cell and saw a text message from my daughter. She'd tried to call home the night before, but had received a "number not in service". Sure enough, I picked up one of my house phones and there was no dial tone; I called the home number from my cell and I too received the same message.

The phone number I've had for the past 24 years is, according to Chante, owned by "some other carrier" and she'll find out which carrier.

Before I switched, I specifically (and several times) asked, will I be able to keep my same phone number. I was repeatedly assured, by both the salesperson and the installer, my phone number won't change. I never would have switched had I known the number I've had for 24years, that is associated with my life, family, friends, business, work would be lost because of a "mistake" on the part of Comcast.

Chante was supposed to call me back in a hour to let me know if I can get my old number back, but I guess she forgot or got busy. Anyway, I called and was told by Crystal that the number had been "improperly ported over" the first time (on Oct 9th). However, this time, it has been done correctly. I asked if I would receive my old telephone number and Crystal asked what number is that. By this time, Comcast has lost my trust, so I asked her to read off the number I would be getting. Yes, it is my number. And, it takes 4 days to get it back. That's 4 days without phone service. I didn't even ask about the phone number for the fax!

No one should have to go through this! I'm advising everyone I know (and even folks I don't know via the web) don't switch to xFinity! In 4 days, we'll see if I get my old number back. If I do/If I don't, I'm calling Verizon and begging them to take me back with my old telephone number.

I have had many, many problems with my service. Today, Sean told me he could not help me, because I am not listed in any Comcast directories, even though I am billed. I have a business, and when we call clients, someone's name, Mark **, comes up on the caller ID. Many people will not answer if an unknown person calls. This severely limits our ability to call clients. The consequences include, lack of communication with clients, extreme emotional trauma trying to deal with Comcast, and lots of lost work time when on hold.

I could write pages of the incidences, where Comcast has been incompetent with our phone problems. Suffice to say, we lost our phone and Internet service numerous times a day, Everyday. This has gone on for two years with no fix! The most exasperating problem is that we will be talking to someone, and all of a sudden that person can no longer hear us, but we can hear them! We have had several techs out to try to fix this, but to no avail. Sometimes our phone will be out for hours at a time, and no calls can come, in or out. This level of service is unacceptable! My feeling is they are not being straight with us. They cannot fix it, or don't know how. We are fed up!

Emergency situations have come up, where we cannot get a call out or a call in. Our security system cannot call out when our alarm goes off. The amount of time the phone is rendered useless, is dangerous when leaving children at home!

I have no phone service and no way to get in touch with Comcast. I thought I could do it by way of my computer but this is all I came up with. I need someone to come check my phone line to see why my phone won't work. No economic damage. Just can't call out or receive calls. What's the use of having a phone if you can't use it? I know I still have to pay for it even though I can't use it.

I had problems with my bill. They called me about it. Then I called them, we set up an arrangement to pay my August bill in two week periods. They put it in their computer, this agreement, and gave me a fire ticket to confirm. On 5-15-201, I called them and they denied it. They wanted it all or they will shut it off by the 17th of this month. I said I would pay half and the balance by 24th of the month. I paid $75 and balance of $57.42, then August is paid.

I usually pay every 3rd of the month, but I couldn't make it so made arrangements to pay and I am doing so. They still want to shut it off anyway, I will pay on 24th. I set up an agreement when first got Comcast. My bill would be paid every 3rd or no later than 5th of month. They tell me I've been delinquent 5 times, but that's only because they didn't recognize our agreement or put it in computer. We have till the 10th of each month before you pay a late charge is why it was setup this way because they say I'm delinquent and now I have poor credit with them. I can't pay till I get a check each month. I'm blind and I need phone. So Comcast is going to shut off. I have package deal, phone-telephone -and Internet. I will keep paying under the agreement I made whether they do or not. People need help to deal with companies like this, especially the way the economy is today. If we don't agree, I can see them shutting us off. Thanks.

My lines at the office were combined into my second line, not allowing customers calls to come in. I called Comcast after a customer called my cell and told me my line was busy for over 10 minutes. This was around 2:30 pm. A dispatch called and asked until what time I would be here. I mentioned 5 but I will wait until 6 if needed. I need a phone to be able to sell. The dispatch called right back and mentioned someone will be here before 6:00 pm. At 6:30 pm, I called Comcast that no one was here.

A few minutes later a technician called my cell phone and told me he was running late and would be here after 7:00 pm. I mentioned how dangerous this area is at night and he reschedule for the morning. He said if not him, someone else would be here at 8:00 am. I had one of the guys open early to be here waiting for them. No one had showed. By 9:30 am, I walked in the office.

I called and was told a tech had been out to the pole and the problem was fixed. Still no calls. I called back immediately and of course at this point, I got nasty. They schedule me between 10 and 1. It is 2:31 pm right now. I have been on the phone with them for over 45 minutes and I still don't have a phone. No one has been here and the way it looks we are staying late again. What a horrible service, don't they know we have a business to run here?

If you are planning on getting Comcast for your business, please consider another company because if you ever have problems on your phone line, there goes your money.

I have had Comcast service for 6 years. My phone went down 3 weeks ago for no reason, "error number 00001" was the message received when the number called. Then the message turned to number cannot be reached. Now it's disconnected. I sent an email, got back a technical response, did as requested, nothing worked. Called and set up an appointment for a tech to come out. He never came by, but I got a call from the customer service survey line asking me how the service was. I then proceeded to call Comcast to report that no one came by and was given an expedited number and wait for 30 minutes for a dispatcher to call me.

It's now one week since the dispatcher was to call and I have no phone service. I have been calling on a daily basis and keep getting a supervisor who told me to wait for the dispatcher and then they will pay me the $20 for the no show of the tech. The phone still is not working. Now that my phone is officially disconnected by Comcast, I have lost job opportunities as this was my main contact. They don't care- what has this got to do with us? Is the message I get because of the disconnected line. I have had 2 managers confirmed they see no reason why my phone isn't working. The last one says, there is nothing they can do except wait for when a tech can come out. Please note, no appointment given. Then the manager hangs up on me for no reason.

Our phone was not working because of a problem with the modem. On 7/28/10 when I called customer service from my cell phone I was told that the person would be coming here and I have to be here between 10AM and 12 Noon. They wanted a phone number to contact me. I gave them my cell number and told them that I have taken a half day off just to be home. I also told them that previously it has happened where I stayed home but the technician did not come because they could not reach me on my cell.

Today morning I called and told them that I am at home and even if the phone does not work, the tech should come to my home. At 11:30 I called again and was told that they called my phone and nobody answered and they send the technician to the next job and mine has to be rescheduled. On checking my home phone message with my cell I found that a message was left on my home number which was not working for which the technician was supposed to come and fix it. How ridiculous is it that Comcast tries to contact me on my home phone number which is not working and leaves a message which I would never know until I check the messages.

This has happened before and that is why I specifically said that I will be home waiting for them. I never got a call from Comcast on my cell phone and my cell phone was working properly. This is very poor customer service. Even if my phone does not work, people can leave a message in the voice mail. The time was then given to me between 12 and 2PM after talking to supervisor "Robert". The technician came only at 3:30. I thus had to take a full day off. I am a physician and had to take a full day off unnecessarily. The technician found that the modem was not working because of loose connections and it did not even have a battery.

My phone problems have been beyond the pale since signing with Comcast a few months ago. I will not go into all the details, as prior reports detail the incompetence of their technical department. The only way I have been able to get service is by calling sales. I will detail below after advising a revelation by a service person yesterday. He told me that many internal phone lines fail after getting Comcast as their power system is higher than analog systems and that is why we no longer have functioning land lines inside our home. I went to their store in Falmouth today who claimed that could not be the case, but after my horrific problems, I believe the service person.

I am now switching back to Verizon. Here are some more experiences. I have been told I have service since while I cannot receive calls, I can call out. I have been told a service person will be here within X time only to call back and be told the service call was cancelled as the person who made the appointment was in training. I have been told that it will take 2 - 4 days to get a service person out. I have been switched from one person to another many, many times with each asking the same questions and then saying there is no phone problem. I have suffered emotional drain and tremendous wasted time.

My telephone service is out, I only get a busy signal instead of a dial tone.

The last few weeks, the phone has been out for a short time every day but today it has been out all day.

My telephone service was briefly interrupted as I was considering transferring to another company. I changed my mind within 24 hours. However, Comcast cut off my phones (I have two phones). When I called the other company, Fairpoint Communications,they sent the numbers back to Comcast. When I called Comcast on June 16, 2010, I was told that my numbers would be back in service within 24 hours. Furthermore, Comcast promised me a discount for all the troubles.

I had been out of town since June 16, and returned only on June 19, 2010. People could not get hold of me and I could not call my household either since we do not use cell phones.

However, I did not receive my service back until 5:15pm of June 21, 2010. Comcast are liars and thieves. Their customer service representatives are just awful. They do not give out their employee number nor do they give a ticket number. This I found out only after I had finally gotten a capable individual to deal with.

I would like some recourse. I have lost approximately 24 hours on the phone which has taken me away from my business. I expect them to make good on their promise to give me a discount. I hope you folks can help.

We have had in excess of 12 service calls in the last 6-8 months to resolve ongoing problems with our phone, internet and cable. The problems have not been resolved as we are still having frequent service disconnections. The problem is not isolated to our house but our whole neighborhood. I have taken over 80 hours off from work to wait for technicians that come to our house but do not solve the problems. These problems go back almost three years just for our home and we have had even more service calls during that time. I have been told they know there are problems and they are working on them. Recently, however, customer service has told me there are no problems because I refuse to wait for another technician. I have been very patient about this. Unfortunately, there are no other service providers in our area. This resulted to massive loss of wages, time and aggravation. Dropped 911 emergency phone calls.

I have Comcast Triple Play, which I have enjoyed immensely until now. Two weeks ago we had a bad storm that took down several trees and a couple of telephone poles carrying all wiring. My digital phone service went dead. I had internet and cable, but no phone service. My service came back spontaneously four days later, but since I had a technician scheduled to check my service, I went ahead with the appointment. He came in and checked everything (which was working) and tightened and replaced a couple of loose connectors. He said everything was operating well, and left. Service worked terrifically for a week and suddenly went dead again this morning (seven days later). I called Comcast, and the technician checked everything over the phone. He asked me to plug my non-portable phone into the modem to see if it worked, and it did.

He then proceeded to tell me it was bad news, that it was a wiring issue. He said I could ask someone I knew to rewire my house for me or he would be happy to send a Comcast technician to my house to do it for me. Note: There is another unit in my condo complex that has the exact same problem. I don't know yet if her service is out as well. I find it odd that it is my inside wiring that is the source of the problem. I work with a group of electrical engineers and plan on having them do an independent evaluation for me. If it were a wiring problem then both my cable TV and internet should be down, which they are not. I have a feeling that because I'm a woman and live alone they are trying to put one over on me and tap me for an expensive rewiring that is not required. In my opinion, the problem is on their end and they are looking to their customers to foot the bill for repairs to their infrastructure. Needless to say, I'm investigating switching to another phone service. I require reliable phone service for work purposes as I often work from home. I also currently have some medical issues which require my physician to be able to contact me.

Back in January of this year, I have been billed about $1,700 for international phone calls that I did not make. It is now May, and I have never discovered the number or numbers that were supposedly called. The bills never indicated this information. I have disputed the charges multiple times. Each representative passed me to someone else.

My service was finally disconnected a few days ago for nonpayment of the $1.700. Collections now has the account, but up to this point, it has failed to return my phone calls or provide any actual call detail. When I have asked for call detail, I have been told that this information is private and they can't give me this information to me. Unbelievable!

The troubles began when I moved from one apartment to another. The internet went out first. Here is what happens when you have a problem with Comcast. It took over a week and something over twenty reps. All were clueless. You gave them all the information, they couldn't solve it and passed you on to another rep. He insisted on all the information again. He couldn't solve it, etc. etc. I went through more than twenty reps and wasted several days on the phone. Finally, I found a rep. who could fix it. Then the phone went out. Went through the same process online - rep to rep - wasted two days and no phone. They promised it would go on in 24 hours but no luck. More reps. All of them clueless. I have been online the entire day today (5/7/2010) and am no closer to getting my phone service back.

The system is broken. There is no central place for reps to go to access all of the email. You are starting fresh with each new rep. The reps. seem to have no training. There is only one alternative - pass you on to the next rep. and start all over again. It is an enormous waste of time for both Comcast and their customers. It generates enormous anger. Management should be tarred and feathered and never be allowed to manage anything larger than a chicken coop. If given a choice, I will never use Comcast again. Enormous waste of time and money for both parties. High blood pressure.

I had Comcast phone service installed on April 22. My phones have been out of service since April 24. Finally, a serviceman came today and got the dial tone back. However, at 4:00 this afternoon, I lost the dial tone again. The customer service person said she would have a repairman sent back today, or phone me and nothing has happened since.

For over 7 months and numerous complaints to AT&T about someone else, the name shows up on the caller ID (the right number but wrong name). When I called from my AT&T cellphone, to only Comcast phone numbers, the name Zelda ** shows up, instead of Jerry **. AT&T tech support said the correct signal is going out, but Comcast is not reading it.

If I call an AT&T customer, the correct name comes up. I can't understand why AT&T can't also contact Comcast to correct this problem? All they do is call me back to tell Me the problem is at the other end. I pay for a service. AT&T issued me this used number, and now its going to cost me time to change the number. It's an embarrassment when I'm asked "who's Zelda **", and I have to say "you must use Comcast".

I have had telephone service with Comcast since July 2008, along with internet & cable service. When I switched from Verizon to Comcast for phone service, I was told my service would remain the same. That meant it would remain an unlisted, unpublished number. This is what was told to me by the man who installed my service. For the last two years, it has remained that way. I recently received my new telephone directory and my name, phone number and address is now listed.

When I called Comcast to question why, I was given a supervisor by the name of Robert to talk to. He stated that because I wasn't being charged for an unlisted number, they had every right to publish it. However, I wasn't charged for the last two years and it wasn't published. Why all of a sudden now? This man was as rude as anyone I have ever talked to, screaming at me continually like I couldn't understand what he was saying to me. I am not a stupid person and I sure don't like being treated as if I were. Thank you.

Absolute incompetence, aggravation, indifference and stupidity! I moved here from VA this past March and have had nothing but headaches from service and billing with Comcast since I moved here. I am a senior citizen with health problems and they have made mistakes in installing service, giving me two phone numbers, showing up on the wrong days, billing me for equipment that I did not have, sending me two bills and recently turning off my phone instead of transferring my service. God forbid I would have had to call 911 for an emergency. I have cataracts, I am wheelchair bound, have insulin diabetes and have a heart condition,

These people have caused me so much despair, frustration and grief. I have had to have my daughter take off from work to call to try and straighten things out because I cannot understand them. They speak too fast and they have no consideration for senior citizens. They have put me on hold when I asked for help for over 20 minutes one time, and three times they have cut me off. This is not only annoying but makes me feel ill because of the aggravation. I pray for someone to investigate this outfit so that other seniors, such as myself, are not subjected to this treatment.

And as of this evening, I do not have phone service. My daughter has been trying since 9:00 this morning to get this mess straightened out, and as of 9:00 this evening, I still do not have my phone working after 9 phone calls to "customer service". Someone do something to deal with these people. This is not one situation I have had, this is ongoing. The government and the FCC should be sinking their teeth into this company.

I have been having bad experiences with Comcast services within the last 3 months. My phone service has not been working since Sunday 7th, 2010. I called and reported it on Monday 8th and was told it was a nonworking modem problem and someone will come out on Tuesday the 9th between 8:30AM and 12 Noon. I stayed home from work waiting on the technician to come out.

Around 11: 15AM, I called Comcast. A lady stated, "You have an appointment on 3/10 between 8:30AM to 12 Noon." I explained that I had waited and took time from work to do so because I was told someone will be out today Tuesday. She passed me on to another person who told me my appointment was set up for Wednesday between 11AM to 2PM, I explained that I had to work and no one will be home. He stated he will have to change the appointment to time between 4PM to 7PM, I again explained that I not take time from work and will be home by 6PM.

He did not make my problems of being without phone services seem important instead he stated that I had to make time available to suit their worker's time and I felt he did not feel that my time taken off work was a big deal. This person at Comcast made me feel like I had the problem so I must bend to his way of thinking. I had several TV viewing and phone services interruptions with little or no funds taken off my bill. Someone called me today about my appointment of 11AM to 2PM time even though I had told them no one will be home.

My son called and they told him I had change the appointment, I had no choice but to accept their time as I could not take off another day from work. I am that point of removing my services from them and trying another company. Their staff has a don`t care attitude of resolving problems. Maybe it is a lack of customer service training. I lost a day's pay and still have no phone service. Thank God for cell phones and I am glad I've got one in case of an emergency.

Comcast came to my home in 2006 to install a Comcast phone line. During the installation, the tech punctured the gas line to my livingroom fireplace. This was done on the outside of my house where the siding meets the house--and on the outside wall of my son's bedroom.

For three months, natural gas (the main ingredient being methane gas) was filling the perimeter walls of our home. I have Multiple Sclerosis and lost my ability to sense smell so I did not detect the gas. My one son, whose bedroom was directly effected, complained about the smell quite a bit but we had just lost our home in a divorce and I thought he was just upset about now having a room that was half the size. My second son has had severe year round allergies since birth but he also complained occasionally. My live-in caretaker was from Hungary and commented frequently on the smell--she liked it because it reminded her of home. Well, this continued for 3 months.

In the meantime, my one son was hospitalized twice, and I was taken to the emergency room once. My second son was ill with migraines and nausea. My caretaker's hair fell out in chunks (a side effect of the carcinogenic in methane gas). And my dog died. When we were eventually all too sick to care for ourselves, my mother came over and instantly smelled the gas. Excel Energy was called and we were told to leave the house. That any spark or flame could have blown us up because the gas level in the house was so high. He capped off the line and we left.

After fighting for 3 1/2 years with Comcast's insurance company, we finally got the money to replace the gas line ($1800). I still think they are guilty of gross negligence. We were all very ill for 3 months, our dog died and we are all haunted by the fact that we had been breathing in a cancer-causing agent for 3 months. So far, we have not even received an apology from Comcast--although the rep did say that our immediate families could have collected if we had been killed when the house blew up. The statue of limitations runs out in September of 2012. Do you think we'll ever see justice?

I received an offer from Verizon Fios. I spoke with Verizon about what they would charge, in total, for my existing services with Comcast, and Verizon quoted a lower total cost. I called Comcast to advise of this, and the customer service rep offered that and more for the same total price, claiming that this offer was in exchange for my being a longstanding customer, and to keep me from switching to Verizon. Once the bill came, however, it was over $180, rather than the total charge of $159 that I had explained was the charge, in total.

I had even double checked that it would be the total charge, and not a promotion package charge with added costs, for equipment rental, etc, when the customer service rep had asked me to accept the offer as a valued customer. When I tried to resolve the issue with a supervisor, I spoke with Cheryl, who claimed she was the person in charge and a supervisor, but was not willing to accept the situation. Instead, she advised me that the customer service rep should not have offered, like he did. I then explained to her that I wanted to revert back to the promotional package that I had two weeks prior, before being switched, and she advised that the package I had is no longer available.

Because of false advertising, I no longer have the promotional package, which is "no longer available". The other consequence is that I was baited into a service, even offered more channels than I even cared to have, to prevent me from switching to Verizon. As a consequence, I had to pay more this month, and I was not issued any credit for the misunderstanding, and lost the package I had previously subscribed to. I would like to know if there is a class action suit in existence, or if you've received similar complaints, since Verizon began their campaign.

On 11/7/09, Heat and Cool switched from AT&T to Comcast and our nightmare began. We are a small business and switching to Comcast cost us thousands upon thousands of dollars and many of our customers. We had called and complained on so many occasions and was told by different techs from Comcast if there were several different issues, they would assure us that our problems were resolved.

On 1/26/10, we called again because we were still having customers come into our office because they were not able to reach us. I was still told for another week that our issues were resolved and on 2/4/10, we found out that 2out of 6 of our lines had never routed over from AT&T. Now, this may not seem horrible but our phone lines roll and when the main line is busy, it would roll to our next line which would tell our customers that our phones were no longer in service. On 2/11/10, we are still having issues. I have been told I will receive a free month's service, hmm! Somehow I feel one month is a slap in the face. What would be your suggestions?

My service got interrupted. I called Comcast and asked them what would be the minimum payment in order to restore my service and make an arrangement for the balance which was for February 2, 2010. First, I was told $50.00, so I paid $50.00 on the account but the service was still not connected. I called Comcast again and the representative said that they needed another $34.00 in order to restore the service, so the $34.00 was paid, and the service was restored.

Two and half weeks later, the first day that it rained in Sacramento, my telephone and Internet did not work for about five hours that day. I called Comcast and told them that I wanted to be refunded for that day because I was paying for service that I am not receiving. Well, out of retaliation, Comcast disconnected my service again on late Friday evening, January 29, 2010. I called Comcast early in the morning the next day Saturday, 1/30/10. I spoke to Neil who told me that the bill was $200.00 and something, and that's why it was disconnected.

I explained to Neil that I had just made a minimum payment in order to restore my service until February 2, 2010. I was very upset and I asked, "Why did you tell me that the minimum payment in order to restore my service was $84.00, which was paid, and now you disconnect my service again and are charging me another re-connection fee. Comcast in the past has never disconnected my service because I made a partial payment. I have always made a partial payment, but just because I complained about the quality of service and because I did make calls, Comcast retaliated and keep disconnecting in order to have more re-connection fees.

Please do something to mediate this regardless about what I owe them. We made arrangements. You can see that the first $50.00 was paid and then they asked for another $34.00. They connected it and then decided just because I complained, that they wanted more and now are going to charge me a fourth re-connection fee, which I should not be responsible for. You will have to contact me by mail because after they receive this complaint, I'll probably get disconnected again. My phone and Internet are both with Comcast.

My Comcast phone goes out of service every day that it is cold and windy. I have had several people out to the house, and they can not find anything wrong with the phone. They unplug the modem which is upstairs and plug it back in and then the phone works. I am in poor health and cannot go up the steps every time the phone goes out.

My phone number was given away to another person.I have not had any service for 3 days.

After one month of Service and used our phone bill reached over $200 because the telephone calling meant to called house phone line only the cell phone was not included but failed to advised client. As a result our service got disconnected and reported to collection agencies as deliquent.

i have been having trouble with my phone ever since i switched to comcast. several techs have been here to try to fix it but to no avail. i was told to contact comcast when my service is interupted so they can send someone out. my phone has been out for over 24 hours. i can't call because my phone doesn't work. i need my phone. my health is poor. please send someone out asap. thank you.

my phone is not working again today. it hs been out the entire day. can't receive calls or make calls.

Home phone switched on 9-1-09. It has been 4 months now. The phone has no dial tone more often than it has a dial tone. I only use the phone for sending faxes so I dont' need it often. 50% of the time when I try to fax I do not have a dial tone. After I call in to report and waste my precious time - it mysteriously comes back on.

Resulted in my only having one phone upstairs that is plugged into cable box. I can not use my answering machine phone...it will not work! I am 63yrs old & have to run upstairs to get phone. This is a mess & I am sorry I ever went with Comcast phone. I have a cell phone or it would be scary living alone! Uncalled for stress. Extremely poor quality.

My mom used her neighbor phone to inform me (daughter) that her home phone service was not working. Unfortunetly, I was refused help when I called to inform comcast about the problem and they claimed they could not help me unless 'She"(mom) called with personal information? she doesnot have a phone guys!

The next day still without resolution, I called comcast again and this time they were able to put in request for a tech to come out asap btw the hrs of 1-5 pm. Ok all good, but as 5:00 rolls around no tech and no one called me to inform of the tech going out yo my mom home. So at this point I became fustrated and called back when my momhad to use her neighbor phone again, and said no one showed up and can I callcomcast again. This time when i called i was put on hold for 45min and a rep said that the tech claimed to have went out ot her home and no one answered the door. Yes a LIE!

At this point I am very upset because my mom lives an hr away from me in a rough area! Can you believe the rep is arguing at me(customer) about the tech showing up to my mom home. if so why am I on the ph with you guys now?

So to cover the tech behind they extended the time to 7:00 pm...yes two more hrs to sit and wait everyone. At this point I went online and found the number to comacast headquarters and called to informed them how tacky and unprofessional the situation was handled at their call center. She took my mom information and mines as well and said that she will look into immediately. Its sad when you are paying for service and recieve a bill quicker than resolving an issue.

This is where the real nightmare has started and escalated. I called Comcasts 800 numbers and spoke with a representative complaining about the problem and asking for a refund on the first service call fee. I then went around and around with the representative that said they could not give me a credit, but they could sell me a protection plan for $1.02 a month. I asked to speak to a supervisor and proceeded to spend the next 45 minutes waiting to speak with a supervisor to then be told that there was no one available.
At this point I figured out that I was speaking to someone in India and I asked for a number of a contact in the United States.

I then scheduled an appointment to have a technician to come out. I waited for most of the day and Justin- Tech 1646 came out to check out my problem. At this point he told me that it was a Comcast problem out at the main cable box and that his supervisor will be out on Saturday and the problem would be corrected.

The problem was not corrected and I then spent the next two weeks leaving messages on the Technicians cell phone number that I was given.

At this point I got on the internet and looked up Comcast complaints, which there are many and found a phone number that was located in the United States. I was told by a nice receptionist that I needed to call the Abuse Team when I did I was told I needed to call the 800 number in California since I was located there. I explained that I had already done that and they were nice enough to take my information and e-mail my contact info to someone in my area.

I talked to Rebecca on 10/28 at and was told I would be contacted by a supervisor. Two days have gone by and I have not been contacted.

I have spent countless hours on this issue and the only thing that has happened by Comcast is they are now charging me an extra $1.02 monthly for a protection plan that is not working.

I am completely dissatisfied with the service I have gotten from Comcast. I am wondering at this point how they are staying in business if this is how they treat their long time customers.

Comcast phone service is awful

had COMCAST Triple Play (which includes digital voice mail) installed in April 09. Since then, we have experienced continuing problems with our phones (dropped calls, no dial tone, etc). technicians come and the problem seems repaired but the problems always come back. I have filed one compalint with the FCC but nothing really came of it other than an apology. Very frustrating to say the least. COMCAST needs to get its act in order. To those experiencing these ongoing phone issue, it might help to also file complaints with the FCC. perhaps with enough of them, action will be taken. COMCAST phone service is disfunctional to say the least.

Comcast suppost to port my telephone number from another phone company.

Been calling Comcast everyday and talked to different rep and managers which none of them have a clue what they are doing.

I talked with manager name Reje reddick and he promissed me that he will look in to it and will call me next day but he didn't.

I will not recommend comcast to anybody and I will let my customers know for not switching to Comcast because they have the worst customer service.

i recently switched my resedential phone from comcast to verizon. since that time, we have been totally unable to receive inbound calls from current comcast customers. A series of calls to comcast explaining that we are able to receive all calls except from current comcast customers has resulted in nothing. I have no idea if they are trying to make me pay for having switched or generally don't care about what I perceive to be the disruption of my inbound phone service insofar as it relates to current comcast customers.

My 83 year old mother has not had a properly working phone for 2 months. 6 different comcast worked have been to the house and refuse to fix the wiring under the house, they come remove more phone jacks in the house (they state that is the problem) and when the direct line still doesnt work they state someone will have to come out and redo the wring under the house. the next guy comes and they do the same thing. up to a couple weeks ago she could only use a non wirelss phone in her bedroom because all other jacks were disconnected by comcast and now nothing works. now they keep transfering the call to a phone that immediately disconects...

I received a bill from Comcast with charges on my bill for calls that did not come from my house. These calls were out of the country calls to a sex line. I do suspect that some way some how some one tapped into my phone line and comcast has yet to credit charges from my bill. The charges has aquired to a little over $3000.00 calls were placed from May to June and I haven't had the service for a year. I started service with comcast February of 2009.

They have denied to credit my account so far three times according to their customer service dept and I need help I refuse to pay for something I didn't do nor took place from my telphone. I have a police report to show that I reported fraud due to not receiving my telephone bill for the month of May or June. In which I did ask that comcast send my statment to my p.o box address from the start. So I suspect fraud and someone tappering into my telephone line to make these out of the country calls. I have proof to show from the times that all calls were placed I was not at home due to being at work.

Caution when switching to Comcast Phone Service. If you switch to Comcast phone and you have comcast internet, you will not be able to access you email account online for up to 72 hours. They know about this but do not tell you. So if your email account is important ie you use it for a home business or need it for daily communication, beware. I use my email just for personal use, but am still upset. I can see that I have 9 new emails since I last checked, but cannot access them. Great service.

Then i spoke to the accounts office again. They said they would take off 83.00 dollars since we had service for half of the month. They added a 37.00 dollar late charge which they took off but counted that amount

as part of the 83.00 dollars.

I changed my service from Comcast to AT&T in April 2009 due to a contractual expiration and an increase in my monthly bill. The TV service was changed over in April but AT&T was unable to change my phone and internet service over because I was told that Comcast would not released my phone number. I did some traveling during the month of May and June and when I returned home and the dust settled I realized that my phone and internet had not been changed over from Comcast to AT&T. I contacted AT&T and was informed that Comcast had still not released the phone number, AT& T needed to investigate what the delay was. After about 3 weeks we were able to finally get the service scheduled and the Phone service has transferred over.

I was told by AT& T that I should contact Comcast to make sure they disconnected the service on their end. I then contacted Comcast and they informed me that they were unable to disconnect my service. AT&T informed me that I was not being given correct information. The only way they would be able to get the service transferred over was if Comcast acknowledged the transfer order and released the phone number.

Moral of the story is that comcast charged me for Cable/Internet and Phone service for 3 months (at $160 per month) for service I was not using. The customer service reps that I dealt with were very rude & patronizing. The feeling I got was that they were going to do everything they could to delay the processing of my order transfer so they could charge the full monthly charge whether or not the services were being used. When I called to request they cancel the cable TV, they said they would not be able to cancel it because the rest of the service had not been transferred. I was so frustrated but unable to do anything about it, and they didn't seem to care in the least.

I have tried for several years to correct our phone directory listing to no avail. We are still listed by our FAX number, and only my husband's name is listed for our phone number. It is inconvenient for people who are trying to reach me to get a response from the FAX machine. Please, please remove the FAX number and replace it with the home phone number. One year I asked for this and you simply removed our listing entirely, which really created problems. I have reached my wit's end and am contemplating changing carriers. We have several directories in our community and are listed different ways in each! How is this even possible?

First, the installer didn't show up. He said he knocked on the door, but no one was home. That's a flat out lie: we were all home. So, I had to go to the payment center and pick all the equipment up and do it myself. Then, I got charged $50 for the installation. Not only that, but I got charged an extra $5 for a convenience fee along with two charges at $1.99 for a change of service fee. I never changed anything on my service. I just cancelled my home phone service because it doesn't work when you are using the internet. And of course, I got charged $1.99 to cancel service. If anyone out there knows of a class action lawsuit against Comcast, I am in.

Comcast has been a nightmare since March 2009 when they installed it and the original order showed up with 9 voice lines and no static IPs. The order was for 3 lines, a fax line and 9 static IPs.The technicians I dealt with that day were the sole bright spot in this relationship. 6 out of 8 times, they have not shown at all. One time after two no-shows, they found at their end that someone had duplicated my IP address, corrected it after 9 wasted hours. The last to tech claimed it was filings in the connection splitter. It stayed up for 4 hours and then lost phones and Internet. Here this morning at 0730 for between 0730 and 1000. At 1000 called support. He told them he was here. I was on the phone on their line at the premises; then he said he had made a mistake and was leaving then. 1 hour later 45 minutes away, next 30. Now sending someone else.

I called Comcast in the month of May, to put my phone service to basic and the TV to basic channels. I have the bills in possession from April 2009 to July 2009 and they are still charging me for the phone which they cut off in May due to my not being able to pay the bill. I have tried to get on the phone with them, but I only have 60 minutes on my prepaid phone, so I have been on the internet with them and it is the same story each time, as to if I am stupid and I still owe the bill for the phone, even though they cut it off at the last of May and they are charging me with all of the other stupid fees for 911 and FCC and all, and my phone is dead. This is the last straw.

What can I do to get my charges off of their stupid computer and pay my bill for what it should be? I have the bills - if you would like for me to send copies - I will, because I am a grandmother and have grand kids and kids in and out. It is not because I do not want to pay. It is because I am not going to pay for stupid charges that they will not abide by - I make $8.05 an hour. Hello, I am trying to pay it all, and my daughter is trying to help too because she and my grandson lives here. I am tired of being treated like I am stupid. I am a double veteran from Vietnam and desert storm, and a female, and I am trying so hard to hold my temper down, can you please help in anyway? This is my last straw to you.

I made an order from Comcast online to install internet and phone service on 6/7/09. On 6/13/09, one technician came in and just installed my internet and told me I need to make another weekday appointment to install my phone service. Then, I called several times and also chatted online with representatives to complete one-time "third party verifications". The appointment was on 6/29/09. I took off that day and I called Comcast at the early morning to confirm the appointment. After the time frame (8 am-11 am) passed, nobody showed up. Then, I called back and was told my order was not processed and I should not trust the online representatives (shame on Comcast). Finally, a technician showed up after 4 pm and told me he could not transfer my phone from AT&T. Then, I called Comcast back and the lady (Britney) helped me to complete the third party verification again and made the appointment for today, 7/7/09, to install my phone service. She promised to watch this for me to make everything was ready. After that, I chatted with online representative about this schedule.

This morning, I called Comcast and was told everything is ready for today. About 9 am, I called Comcast back again and they told me the technician could not show up because my phone porting service was not ready. I was shocked and so upset. I called over ten times and chatted over five times with the representatives before 6/13/09 - no "one expert" to handle new customer service. What is wrong with Comcast? What is the best "excuse" for them to run phone service (even they are not qualified)? I feel shame on Comcast management who hired so many non-knowledgeable representatives. I hope other people do not repeat my mistake. I tried to reach Comcast managers about my complaint, but the representative blocked my calls. Comcast is a big liar.

I switched my AT&T phone service to a Comcast digital bundle in February 2008. My phone number would work for a day or so and then stop. This went on for well over a month. I also realized that while Comcast was charging me for their phone service, AT&T was charging me as well. This lasted until mid-June 2008. AT&T told me that they were not notified by Comcast until mid-June 2008. I have spoken to Comcast by phone several times regarding this matter as well as emailed them several times. I got the standard instance response that it will be forwarded to the correct department and investigated. Of course, no one ever emailed me back.

In September of 2008, we received a certified letter stating we need to upgrade our phone service through Comcast. I called and scheduled an appointment to have this service done. The days available were only weekdays. The day I was scheduled, I took off of work and nobody showed. The next day, I called Comcast and was advised that the truck broke down. I understood, although I was upset that nobody had called me to advise. So I proceeded to reschedule on another weekday. Again, nobody showed up even though I called and confirmed my appointment that morning. When I called at days end, I was apologized to several times as they claimed the drivers had the schedules mixed up. So now they wanted me to take a 3rd day off. I explained I could not do that, they would have to reschedule for a weekend. At first they told me they could not schedule weekends. Then after speaking with a manager, she apologized and did in fact schedule the next Saturday. That Saturday morning, we got an automated call confirming our appointment for the following Monday. At this point, my wife and I are thinking this can't be real. I called the office only to hear the manager is not there and there is no way they scheduled me for a Saturday. I left my name and number and asked for that manager to call me back. This call never came. Now this was all back in September and October. At this point, as my service was working fine, I decided if Comcast had a problem they would reach out to me; enough time wasted.

Well, 6 months went by with no issues, I received regular bills with no problems. In April, I called Comcast as I was looking to lower some of my payments, and saw an advertisement for $19.00 for each phone and Internet for Comcast, yet I was paying a combined $100.00 per month (this included taxes). When I first called, I got a very pleasant associate on the phone, who explained that I was in fact paying too much. She went ahead and gave me the special promotional rate. I was very pleased (no word of any other issues) and hung up. I proceeded to get bills and a credit for that month, again no mention of any problems. On Wednesday, May 19th, all of the sudden at 4 PM, my daughter told me she cannot make any phone calls. I tried and got a message stating, "You cannot place calls from this number." I then tried to call my home number (that I have had for 9 years) and the message stated, "This phone cannot take incoming calls." I proceeded to call Comcast and I was told that after they spoke with me several times that my service has been cancelled as of April 13th. I advised the gentleman he must have my account mixed up as I was on the phone as late as that morning. He claims he is correct, I have not had phone service since April, and here is the kicker, if I wanted new phone service as I was not available when they came out to upgrade, I would have to wait 7 business days. After that 7 days, they would issue me a new number as my number is no longer good as I did not upgrade my service.

At this point I cannot believe my ears. Over the course of the next few days, I was completely given the run-around by everyone from a customer service representative to the manager of the executive customer care center in Berlin, CT. After I had no phone for a week, I decided to call Verizon to get service through them. This was done on May 24th. They in fact were able to retrieve my old phone number. They set me up for an appointment on June 1st. Well, unfortunately, June 1st came and Verizon called me to state that Comcast refuses to give them my number (even though I had called Verizon (specifically Rose **, Manager) and advised her that this was the service that I needed. So again on June 1st, I still have no phone. Today, June 2nd, I have called Verizon to see if they were able to rectify with Comcast and have my number ported to them, and again they stated (as they called Comcast while I was on the phone) that Comcast refused to release the number. Bottom line, I'm now going on 2 weeks without a phone, kids in my house, an elderly father, and it's due to Comcast's unbelievable unprofessionalism and complete lack of customer service. I am basically being held hostage by Comcast. I honestly have my hands tied due to this company.

My story is about outright corporate theft! We cancelled our Comcast digital voice account by phone on March 10th 2009, and returned the hardware March 24 2009 to the Hayward California facility. We have the receipt. Despite this cancellation Comcast continued to bill us for the Digital Voice service on the April statement. We contacted Comcast by phone May 9th and was assured the account would be cancelled, the amount in question would be credited and a supervisor would call to confirm.

You can probably guess what happened next: we received no call from a supervisor, and the account was once again billed on the May statement. We contacted Comcast on 5/21 and talked to 4 representatives, the last was a supervisor who said he couldn't help us. Each of the reps we talked to referred us to the cancellation department, which of course you cannot dial directly, so we were transferred telephonically and then were forced to sit in call hold hell for a total of nearly an hour. Each time we were disconnected without ever talking to a rep.

I suppose that when the June bill comes we will still be billed for digital voice service we no longer receive. Because we pay by an automatic debit from our checking account, Comcast is, in essence, helping themselves to $50.00 of our money every month while refusing to rectify the situation. Taking money from someone without providing anything of value in return is theft, which is a crime whether it's an individual who perpetrates it or a massive soulless corporation.

We posted a letter to the corporate VP of customer support at Comcast. Because there is little in the way of any real competition, we are still Comcast cable TV subscribers. Our next move would be to cancel the automatic debit bill payment from our checking account. We certainly learned our lesson there. Comcast has been basically stealing around $50.00 a month from us. We have taken efforts to stop this, but the behavior continues. Comcast would have me arrested and take steps to ruin my credit rating if I tried pulling a similar stunt on them.

I say "we" throughout this missive, but it was basically my wife who was pursuing this. She is a customer support manager for a small health technology firm and knows the ins and outs of how customer support works. She insisted on handling this in the belief that a calm, cool and professional approach would get results. She made all the calls as if she were dealing with a company that took customer support seriously (like her company does). After the last contact with Comcast she was nearly in tears. So now I'm trying to take care of this. I am not nearly as controlled and businesslike about things like this as she is. If I have to call Comcast, someone's ears are going to get blown off.

i went to walmart ordered comcast basic cable phone and internet service for 49.99 a month no installation charges, well they never showed up gave me a number didnt work, so i call comcast they say well we have offer you a different deal for twice the price and 79 dollars install fees, Its a scam they have you order a great deal through one man he is a no show and you call them then they offer you same thing for twice the price and install fees, A SCAM

I had my phone and internet turned off because was expecting their services so now i have to find other providers and reorder all over and go without phone and internet until i find one, not fair huh? hope i dont have to call 911 inbetween times

On 3/30/09 I was to have phone and Internet installed between (8-10), Tech was a no show, Called and was told tech would be there at 1pm, no show. Called back to Tech directly and he was still on a job, he had Julie call Manager to apologize and ask if we still wanted service I explained that I had missed a days work and had been on the cell phone all day. She told me that even though they showed a modification in the system showing an all day install, I explained to her the order and gave her adams name and she assured me that tech would be there. NO SHOW.

I called back spoke with Kidran in Lubbuck TX, employee #100331994 , she advised me that she spoke with service ept, a sup there siad tech would still come at 7pm and to not pay the tech $98.95, that I would receive it as a credit, on 4/13/09 I get a bill for $104.00 and called and spoke to another sup who showed no record of credit, and the employee number I gave she said was bogus.She then tried to give me a 25.oo credit and refused to get me to lubbock call center

Loss of wages, Use of Day time charges on cell phone, repremand at work.

I am writing to complain about poor service quality I am experiencing with Comcast. I moved to an apartment and ordered Comcast Internet,cable, and telephone package, which was installed as promised on 3/14. The trouble started when I asked to port over the phone number I had with AT&T. After Several calls to Comcast, and hearing different stories as of now; 3/26 I still have no telephone service; the phone I got from Comcast doesn't work (you get a recording This number is not in Service), and T&T is disconnected.

This is a summary of what Comcast operators have been telling me: - It will take 5 business days to transfer the number (3/16) - I was told my AT&T number was passed to Comcast on 3/21 when called on 3/23 - Called on 3/24 to follow up why phone was not working. I was told It normally takes 1 month or two to transfer the number (Was told by a supervisor after getting no help from operator, on 3/23) When I told him that the number is already transferred he suggested me to call local Comcast office and after a long hold he gave me the phone number I had contacted comcast for trouble reporting.

Ok, I'm not 1 hour 16 minutes into call to Comcrap cust service. Switched on MArch 15th, 2009 to get hi speed internet and a reasonably priced home phone system. long story short - they f-ed up porting of old number, and thus it took tech on March 15th FOUR hours to install phone service with both he and I! being on hold with various aspects of Comcast. Now, it seems that they're not done with me! Now they're attempting to port the number ANYWAY, which I told them to forget about! So now, I have NO PHONE service. Idiots. Update soon!

So far, about 15 hours of dealing with COmcast issues.

My phone service is always going out. I have to csll so that Comcast can reset it. My biggest issue is my Mom has Lifelive with my home number being 1st call. How can they reach me if they can not get throgh. I plan on dumping Comcast for fear of not getting to my Mom fast enough.

Since I've had phone service with Comcast is has been a complete nightmare. For the 1st 3 months or so the phone would just go out until I reset the modem. So after that issue was finally resolved, I thought everything was okay until I came home and didn't have service. So as usual I reset the modem thinking that would resolve the issue; it did not. Then I tried calling my home phone number only to have a man answer the phone. THEY GAVE AWAY MY PHONE NUMBER!! I have spoken to several people and no one has yet to resolve my issue.

Our Comcast Digital Phone Service goes out regularly in the middle of the night. Normally, that would have minimal impact, since we're sleeping. The problem, is that the house alarm is tied to the phone line, so when the phone line goes out, the alarm goes off. So, I've been up since 3am this morning because the phone line when down, and the alarm went off. This happens at least twice a month.

signed agreement to switch from local phone company to Comcast along with internet services for my business, we agreed to a date to start service, this date was critcal due to the fact that my office was moving locations and we host our e-mail in house also our lease on the rental property was expiring within days. On moving day Comcast rep's were a no show, numerous calls resulting in mixed responses, esspecially since Comcast uses a contractor to do the install a company call C.T.I.S.

I finally got ahold of my sales rep around 1pm, she admitted that she had just got to the office even though i had been calling since 8am (and the day before with no answer). She told me she would check into it. By this point I called CTIS to complain and get some answers. I was met with much opposition from comcast and its installers and finally told that my new service date was 5 days later then what i had agreed to, which was unacceptable, after pressuring comcast for more information i was told that nothing could be done.

I have since complained further to Comcast and asked for compensation for my losses due to that i will have to work in multiple locations and pay movers twice, and pay my previous landlord for any days that run over our lease. So far Comcast has offered my company zero information on how to make it right. Thankfully I have not paid them a dime todate, and have already considered using a different company.

Losses due to expenses incurred for moving equipment, and paying employees to work in multiple locations due to lack of resources. Revenue lost from customers not being able to contact me easily and giving up. Pain and Suffering. estimated fiscal loss of $5000 - $15000

We are unable to retrieve or delete voicemail messages due to the fact that the other person on the account is elderly and confused. She inadvertently set up a password that she doesn't remember, and Comcast tells us there is no way to clear it out. The other thing they told us is that their voicemail is automatically part part of our service, which they should NOT be doing....some people don't want voicemail from Comcast because they use their own answering machine. Very poor way to do business.

Now we have a continuous flashing light on our phone that signifies voicemail and we have no way of deleting or retrieving the messages.

Comcast should warn people not to replace their phone with a comcast one. For 3 years now the service is on and off. Often it almost works (garble). I have called many times and they have not been able to fix it.

I have missed calls, missed picking up my son, and spent a bunch of time spending money on my cell while playing this game.

They called and wanted us to bundle or phone, cable and internet service. It sounded like a good deal and we have been satisfied with the cable and internet service.

Are compalint is against the digital phone service. We cannoot talk on the phone for more than two minutes without the line disconnecting.

I have been without phone service for five days. Ever since I switched from ATT to the Comcast bundle (with TV and internet), I've had nothing but trouble. It took three house calls before the installation was correct. They tried to charge me for the repair calls, when it was their fault that the modem was not working. Getting satisfaction from their phone agents is also frustrating. I've been told that they're working on the problem. I'm ready to switch back to ATT. And I have filed a complaint with the CT Department of Public Utilities.

i have phone service w/comcast and my phone has been out for 2 days now i call and see what the problem is, turns out error made on behalf of the company, i ask how long will it take they say 24 hours, now understand the severity of this case, i have a son on a ventilator at home and in case of an emergency there's no way of getting in contact w/my son from work. when i'm on the phone with the rep at comcast i ask to speak to a supervisor not only did i have to call back twice due to hang ups but when they do connect me with a supervisor is to a voice mail, i am so upset with this company i'm so looking for another phone service provider.

my son's well being is at stake, for our phone at home is our way of keeping in contact with him.

I am amazed that Comcast is allowed to continue advertising their digital phone service. This product is a complete JOKE and their customer service people are ROBOTIC. [It] is impossible to reach ANYONE with any decision-making authority? I switched to their advertised bundled service - cable, phone, and internet in April of 2008. The phone service has been NOTHING BUT TROUBLE since then. We can hear our callers voices, but they cannot hear us. This problem comes and goes but is definitely more active than inactive.

THEY HAVE BEEN TO MY HOUSE OVER 10 TIMES! Every time I call them I am on the phone for over an hour, get passed around from customer service [reps] and have to tell the entire story over and over again. THIS HAS BEEN THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! Every time they come out, they take hours of my family time, shut down my internet service, then ALWAYS conclude that there is nothing wrong with anything in my house but there is definitely a problem - it must be outside. They then send their line crews days later to find the problem in the cabling system somewhere in never-never land.

Not only has this gone on to exhaustion, it is dangerous because we would not be able to call 911 in case of an emergency. I run a business our of my house and cannot receive customer calls. We rely on our cell phones exclusively and even had to buy a wireless system through Verizon in order to not have internet interruptions. By far, the worst part of this is the apathy of Comcast and their unwillingness to have someone answer for this.

The ultimate insult, however is that after 10 months of hell, they offered to discount one month of phone service (a $33 value) for my troubles! I WANT A FULL REFUND OF EVERY DOLLAR I SPENT ON THIS USELESS PHONE SERVICE FOR THE PAST 10 MONTHS. COMCAST IS HORRIBLE!

We cannot quantify the cost to our business by not being able to answer phone calls. We want a refund for all phone services we paid for since April 2008

We had no phone call services for 4 days because of cable pole on street has been disconnceted. First we called comcast services they put appointment for nex day 1/22/09 from 8-11 am. I took a day off on 1/22/09 to wait for service they did not show up. I called and they said appoinment would be 1/23/09 but not 1/22/09. 1/23/09 after 5 pm, an techician came to check a cable box and he told me cable box is ok, only cable pole on tre street has problem and cable truck will come after one hour. No one show up after 6 pm until now 1/24/09. comcast said sorry that they can not do anything better but wait until another week for cable truck available to come

We have been no phone services and no cable for tv or computer for our work at home more than a week and do not know when they will come ?

I have only had Comcast as a service provider for 2 Months now. I have Internet, Telephone ,and Cable on Demand T.V. with them. The phone, internet and t.v. service is continuosly offline. Last week the service was off for 5 days straight. This week it was off from Monday-Thursday morning. Since the install this happensoften. I doubt if i've had a whole week of continuos service.

I have tried to have a technician come to troubleshoot 4 times now, and no one comes out, no one calls to let me know they're not coming out. Everytime I complain about the technician pulling a "no-call no-show" I get apolodies and they set up ANOTHER date, which ends up being a week later.

The strange thing is , that when i talk to a representative on the phone(my cell phone) they tell me that they can see my service being up and down. Last night I had spoken to a supervisor , who told me he doesn't know why they are not showing up, and he can't dispatch them to show up right now, because they are either at another call, or off the clock.

My major concern is that I have a Wife who has medical issues, and children. When my phone is offline, there is no way to contact emergency services/911!

There has to be some sort of legalities regarding not having the ability to dial 911.

I switched to a Comcast bundle Phone, internet and cable. Nov 10,2008. Since the switch I have had constant problems with my phone and internet. The phone problems consist of echoing, not ringing through on my side, dropped calls and calls cutting out. The internet is off and on. Never know how long you'll be on. It was on and off 5 times in about 10 minutes lastnight. I have had them out here to my house 4 times. My inside lines pass all their tests.

So I called them again to complain yesterday. I told her (Kelly) that the last tech. said if I had anymore problems to tell them the problem is at the pole, so I did. She was sending someone out today. In the meantime I received my bill today. They are trying to charge me for a trouble call $24.95. This is not MY problem its on their line. So I called today to complain about the trouble call charge and was told if I subscribe to the maintence fee I would not have the charge. All the supervisor would do is put the charge in a credit pending request to see if the tech. would drop the charge.

Also in my bill is a rate increase paper. I signed up for 12 months at a certain price so I better not get an increase in my bill. When the tech. showed up today I told him to leave that I was just on the phone with his company and I wasn't going to pay for another trouble call. This Company is horrible. I have never had any phone problems until the switch to Comcast. If we had another cable co. I would switch in a minute. I am tied into to this contract for 10 more months...oh my!!

On 12/22/08 a technician came out to install service, everything was fine except my home phone number. I wanted my number from Verizon to be ported over and there seemed to be some issues with this, since my line was a home/business line I was informed by the technician he would be able to get me a new number from Comcast since I needed to have a phone I agreed to accept the new number and informed all my contacts of this number change. That day I was informed to wait 24 hours for my voice mail to be activated which I did,after 24 hours still no voice mail I called Comcast and was informed to wait another 24-48 hours which I did, still no voice mail finally I called and a technician was sent out, it seems that the voice mail was installed on my fax number, which I did not request.

The issue was taken care of and the voice mail was put on the correct line, at that time the technician informed me once again that there were issues with the old number that was supposed to be imported and that this number was still on my line, after about an hour of the technician speaking with customer service I was informed that this situation was taken care of. I was also informed by the technician to call Comcast and make sure that my address was in the system with the correct number, due to the fact that if there was an emergency and I dialed 911 the correct information would not come up. I called Comcast to correct this information I was told that someone would get back to me and I never herd back from anyone. Which tells me that no one would really gave a damn until something tragic happened.

Okay it is now 1/12/09 and I am on the phone doing business as usual on the phone and my phone goes dead I mean no dial tone Tel 1 line on the modem is dead. I am wondering what is going on, I reset it a couple of times nothing. Then I call Comcast spoke to 2 different people the calls are disconnected (which is another issue I have not yet brought up with Comcast about my line) finally the 3rd time I talk with a rep who cannot seem to help me so I ask to speak with a supervisor by the name of Mike H. is the information he gave me. He informs me that my issue has been escalated and sent to 2 different departments that will have this taken care of by 4PM(EST) my time, he was an hour behind me(CST).

I said okay waited all day and called back @ 4:45PM spoke with another rep who once again could not help me once again I requested to speak to a Supervisor, this time I was informed that the other departments could not help me and that the issue had been escalated to the engineering department and that I should wait til 6PM my time and engineering would call me to let me know what the out come was and if they could not help me they would send out a technician first thing in the morning, so I asked what if they do not call this supervisor said he would call be at 6:30PM my time to follow up with me to make sure I was called, no one ever called. 6:45PM I called Comcast back once again a rep could not help me so I speak to the supervisor and this time I am informed that the number I was assigned was

I'm still having issues with Comcast Digital Voice. Now it's with voicemail. A week after getting service restored, I wasn't able to set up my voicemail. I called and was told to wait 24 hours. A Week later, no voice mail. I did an online chat, they were able to set up voicemail through my phone, but not through Comcast's Digital Voice Center. I was told to wait another 24 hours and try again. It still wasn't working. I tried another online chat, with another tech. This one said that it takes 10 days for accounts to show up in Digital Voice Center for online voice mail. The website specifically states 24 hours. He wouldn't do anything until the 10 days had passed.

Today I did another online chat with Katrine, who had no idea what she was doing at all. She asked for my screen name and password (which I refused), then said that in order to access online voicemail, I should make multiple accounts. I also refused this. I am not paying for multiple accounts just to access online voicemail. I kept asking for a supervisor and she refused. All she would tell me was that nobody there could fix my problem and she would put in a ticket and I should be contacted in 24 hours about the problem.

It's already been 2 weeks since the first time they said 24 hours. I have already filed a report with the FCC and the BBB. If Comcast were not the only cable company in my area, I'd change in a heartbeat. I still cannot access online voicemail and it's been 2 weeks, most likely will never get online voicemail.

I called Comcast in July to order telephone, high speed internet, and wireless networking. I was told I could have my own account, no problem. The first thing the tech did when he got here, he disconnected my parent's television. When I said something, he said they cold not have 2 accounts at the same address. Also, he did not have the wireless networking equipment with him, claimed the work order was just for telephone and internet. I called Comcast about the error, and they placed a second order for the WiFi and the television. I was never told I was incurring additional installation charges for all of this.

It took almost 2 weeks to get everything that I ordered...and I was shocked to find over $300 in installation charges on my first bill! I called Comcast to complain, because it was their error and I was not paying for it. I was told the charges would be credited, but they never were. Last month, they disconnected my internet and television for non-payment. I called and was told to turn them back on, I would have to pay the past due amount of $324. I made a payment arrangement (I assumed this was for 2 months service, not the fees that should have been credited).

I had one final payment due of $78 and they came and took the equipment. The tech wouldn't disconnect anything, he expected that my mentally handicapped brother would disconnect and return everything--and he didn't know what to give the tech. They ended up taking an ethernet cable that was mine, and left half their equpiment behind. I called several times and spoke to numerous technicians trying to get my property returned, and to get service restored. They expected me to wait another week after paying the last of the past due...then tried to charge me for the equipment they left behind. I'm still trying to straighten it out.

When I originally got comcast I had elected to have a non published number well recently almost 8 months later I now find out that my number address name everything is published. Im a single mother with three children and am not comfortable with that at all. When I called them on 12-5-08 they said that my number wasnt non published and that they couldnt change my number or make it non published the cost being $1.40 because I have a past due balance. I talked to a Liz and a supervisor Tamarka who both told me in sarcastic tones when I pay my bill. I feel that this is very rude and something could have been done about this. I chose to not have my number published and thats the way it should have been.

I had Comcast services in 2006. I moved in 2007 and requested my telephone number and Comcast services to be transported with me. After several no-shows by Comcast and losing my telephone number at the new address, I decided to go with Verizon and DirecTV. In doing so I had to get a new telephone number and new email address. I had to go without a land line and broadband connection for a week.

In November 2008, I was approached to go back to Comcast. I was assured the transition would go smoother than the last. It went smoother this time in the sense that the technician actually showed up and worked with the order he had. However, it wasn't the order or services agreed to. I was assigned a new telephone number, did not receive the wireless modem or the HD services.

Comcast has stolen my telephone number twice. I have sent the VP of customer relations from Comcast's website a letter stating my concerns and await a telephone call Monday morning, 12/08/2008. If I do not get my previous telephone number back, I want to pursue legal action against Comcast for stealing my telephone number, again.

I ordered Comcast telephone service and made clear to the representative that I wanted to retain my current telephone number which our family has had for ten years. I was assured that this would not be a problem and I did a third party statement to that fact. Well, you can guess what happened, they screwed up and changed our number.

We called the office within two hours of the mistake and after many attempts with three different customer service personnel, I demanded to speak to a manager and was assured that everything would be fixed and we would get our original telephone number back and that Verizon had control of the number and it would take time to work out the details. I called Verizon and they told me that was definitely not true and that Comcast could fix the problem easily.

The manager at Comcast, a young lady named Danielle also told us we could call her on her personnel line and she would deal with any other issue we had. We called, we left messages, we called a few more times and left more messages, but we never heard from her again. This experience has left me totally upset and disappointed with the Comcast Company.

My phone can never be used

In August of 2008, I signed up with service with Comcast. They were offering a free Nintendo Wii if you agreed to two years service with them, which I did. It has now been almost five months, and I have not received the Wii. I have been to the Comcast office five times. Each time, they give a different excuse about the Wii, and just keep saying be patient.

I called and asked them about canceling my service, since there is no Wii forth coming, and they said if I do that I would still be responsible for payint for the service for the two years if I cancel service. Besides that, my phone, internet and cable go out repeatedly, when I call they say they will credit the account for the days the service was not working on my next months bill, but when I get my bill, there is no deduction for the days the service was not working. If I call and ask about the Wii, they hang up on me!

I am continually being billed for services that do not work most of the time. My phone calls disconnect in the middle of my conversations. I am unable to make calls om the phone I am paying a service fee for as alot of the times I do not even have a dial tone.

My phone service is out and this is the only phone i have

i cant call for help

I have complained to you all about Comcast before regarding their cable services. Now, I am complaining about their digital voice home phone service. I have filed a complaint, this morning, with the FCC, FTC and Comcast themselves because this problem is far gone at this point. I have had Comcast digital voice phone service for just over a year and have had nothing but service problems. I have called them out to repair my phone service about 10 times to resolve problems with their phone service connection.

Each time they come out and fix the problem but, yet again, we resume the crackling phone line, the silencing on the phone where the party on the other end cannot hear me but I can hear them and receiving phone bills with no due date. Due to receiving phone bills with no due date, I had been paying Comcast at the end of each month and now, for the 2nd time, they have temporarily suspended my services for non-payment. I went ahead and paid them the full balance this morning because I need a land line phone with 3 babies and a school-ager in my home but I want ALL of my money I have paid them during these up's and down's of service.

They cannot seem to get the problem corrected and now it seems they are blaming me for the lack of capability in keeping my phone service connected properly. I have never had an issue paying my phone bills with Comcast before they REQUIRED us to move to digital voice last November. I have never lived in a home where the phone services were disconnected for any reason as I have always been a responsible consumer (and still am). I am very upset and angry with Comcast and moving to another provider is not an option for me because Comcast is getting paid to provide my phone service and that they will do.

My 9 year old daughter has gone to school now 2x only to realize she cannot contact her father at our home.

I got my service on oct. 5th 2008. I am very disabled and my phone service has gone out so many times i can't count. I have a brinks security system in my home and was promised that i would loose my phone and the funny thing is i NEVER was given a back up BATTERY for the phone for 6 weeks. I have had total problems with the internet and the tv is a constant problem. I feel comcast is putting my life in a life-threantening situation without phone service.

I am so unhappy with comcast and the people they send out. They said oh we are busy -we have alot of analog boxes to replace. They never get my tv,phone right. The internet has finally after 3 calls and service works. My point under the federal disablility act they should always make sure disabled people have batteries and phone service. They don't care when i have called on numerous occasions. Something has to be done to help us disabled people-they are contributing to worsening my health condition and safety.

At the end of a call in which I made some changes to my cable service, the representative presented me with the option to take up the "Triple Play" service (Cable, Internet and Home Phone). Working through the math, it was apparently cost-effective for me to cancel my home phone service with AT&T and use Comcast for my home phone instead. Since I regularly call the UK, I specifically asked for details of call rates to the UK. I was told it was 8 cents per minute.

When I called Comcast today ( 13NOV2008) to query the charge, I was informed that calls to UK mobiles were charged at 30 cents per minute. Furthermore, I was informed that there is an option to pay $4.95 per month for 100 free minutes to the UK. Neither of these facts was made known to me at the time I agreed to change my service. The support representative offered to provide me with a $20 credit on my next bill. I refused and asked to speak with his supervisor.

After nearly 10 minutes on hold, I was connected with Charlie, "Supervisor of the Billing Department for the Central Area". I re-iterated my complaint and Charlie said he could offer me a $20 credit. I explained that this was not adequate, since I was looking at a bill for nearly $50 of international charges, whereas, had I been provided with the appropriate package options at the time I changed service, my bill would have been approximately $17.00. Even with a $20 credit, I would still be out-of-pocket by about $13.00. Charlie said that was all he could do. (So he couldn't offer me anything beyond what had already been presented by the first representative.)

I refused this offer and once again tried to explain why I thought this to be an unfair settlement of the issue. Adding insult to injury, Charlie said something like, "...well you did make those calls, Sir." Trying to keep a civil tone, I explained once again that I was not looking to get anything for free, merely to pay for my calls at the rate which should have been offered in the first place. Charlie once again stated that a $20 credit was all he could offer. He didn't actually say "take it or leave it" but that was the gist of his response. I said that I was not happy to accept this settlement and asked to speak with Charlie's superior. He told me there was no-one else that would take my call. I asked for the address of Comcast's customer complaints department and was told there was not one. "So that's it", I said. "There's no-one else that can address my issue".

"You can call back and speak with someone else", Charlie said. (By this point I had been on the phone for nearly 30 minutes). I told Charlie I was not willing to call back, only to go through this pointless cycle again. I told him that I was not going to hang-up so he could either assist me in getting the matter resolved, or hang-up on me. Charlie said nothing further but I stayed on the line. After about another 10 minutes he hung-up.

I called Comcast two months ago to order a package for cable TV, internet and telephone. I was quoted a price. I was told I would receive HBO, Showtime, Starz and the Tennis Channel. I then found out the the Tennis Channel was not included when I called to complain. They told me whoever I spoke to must have made a mistake and all they did was apologize. I was told at the beginning my first bill would be $158 and it would remain at that price. My first bill was $255. When I again called to complain they apologized and said you must pay a month in advance. Each time I ask for a supervisor I am promised a supervisor would return my call within 24 hours. Nobody ever called me.

For the past month I cannot use my phone at night. Anyone I speak to says I sound like I'm under water or in a tunnel and there is a loud echo. I called to complain and they said there was a problem on the line and they would fix it. Nobody fixed it. I kept calling back and all I got were apologies. I finally called again last week and they had someone come here Fri. 10/17. He said maintenance had to come because there was something wrong with the frequencies. I called again 10/19 and was promised a supervisor would return my call on my cellphone as I work within 24 hours. Again no return call.

I called again tonight, 10/20 and waited 35 minutes before getting a supervisor on the phone who kept apologizing and told me there is a problem and they have no idea how long it will take to fix it and that the only record they have of my complaints is from 5 days ago. I told them I was no longer going to pay my bill until I get the service I am paying for.

Comcast is one of the worst companies I have ever dealt with. The minute I hooked up to Comcast there have been nothing but problems, lies, apologies but bad service and no return calls. I am at my wits end I do not know what to do to rectify this situation. Any suggestions you can give me would be greatly appreciated. I am now thinking of going back to Verizon full service so I never have to deal with the morons at Comcast.

The only economic damages are that I'm paying for service I am not receiving. This is extremely frustrating. I have family all over the country who I cannot speak to. I have a mother in assisted living who is 87 years old and cannot speak to her at night except for on my cellphone. family members cannot speak to me about what is going on with her because they can't hear me.

About a month ago we had Comcast phone service installed at which time they hooked it into our burglar alarm system as it is supposed to be. Twice now in the middle of the night when they update their service, the phone and internet become disconnected and our burglar alarm goes off, scaring myself and my children. I contacted my burglar alarm company and they said they were flooded with calls from Comcast phone customers complaining of the same issue. There is nothing that can be done except have a Verizon land line installed for the alarm system so that disconnection doesn't happen. I called Comcast and they said that there is nothing they can do about it. We were not told about this when we subscribed to their phone service.

Upon switching my telephone service from Verizon on 6/7/08, which I had been with for years, to Comcast, I was promised a $250.00 Visa gift card for the switch. To date, 10/3/08, no Visa card and now Comcast says it was not a valid promotion. That was not my fault and it was promised by the Comcast rep. I have made many calls even to supervisors with no help. I think that is very dishonoring!!!

I have tried numerous times with Comcast to get my digital voice line fixed. I have been talking on the phone and it sounds like I'm under water, I've had dead air when I've tried to call out, my phone has rung and I pick it up and there is dead air, I've called out when I've had a dial tone and then there is complete dead air after the phone dial's the number. There are so many problems with this service and they can't seem to fix it. I've had technicians out here twice already and I've had to use my cell phone constantly. It is so ridiculous.

I've had to use my cell phone which costs me every time I call someone. Also, I can't have a babysitter here unless they have their own cell phone. The company still charges me for phone service even though I have none right now.

this is a problem thats been going on and on for sometime, about 1 year. our home phone has a problem that they cannot fix. i dont know what to do. they have been to our home a number of times ,that i cant count. ive been using my cell phone constantly, costing alot of extra money due to comcast not fixing the problem.

the monies are impossible to figure, due to the fact,that we keep losing our phone contact, so we use our cell phones. all i want is my phone to work and get all the monies back from day of first complaint. thankyou

I had three different installations of service at three differenct locations including my business with comcast and none of the work was terminated and at this point they have started sending me Past Due Notices when they had not even terminated their work.

The most important service was at my business and that has caused clients not to show up and they actually shown up at my business asking me what kind of business am I running without phone service. My business is a beauty salon and now I have numerous ladies upset and threatening me of changing salons if this is the way we operate. Furthermore my other business is a Real Estate office and this would be crucial if it should happen there. Please I would appreciate some sort of direction with this horrible situation.

They installed a so called digital phone service and did not tell me that our digital phones were not compatible with their service. Despite at least 5 calls to their support we were not told about this issue. We could not make long distance calls. Sometimes we had no calls coming in or could not make calls out.

We have had no proper phone call ability for about 4 months. We are now forced to use an old analogue single phone which severely restricts our convenience, security and safety. We have lost our old ATT phone service and cannot easily switch back. The internet cable speed they advertised did not happen here till about one week ago after they replaced the old cable that should have been fixed 4 m years ago.

If you are considering switching to Comcast Telephone Service, don't. We switched from Bellsouth to Comcast on Fiday afternoon, July 26st. Sometime on Saturday our phone Service went out although we didn't discover it until Sunday AM. We called service and were told no one could be here until Wednesday. I told them that was unacceptable and was told that they would call us and get someone here on Monday.

On Monday, no call, and we called and were told they would get back to us right away and have some one here today. Have you heard from them? I have called Bell South, but it will take 8 to 10 business days to switch back.

It is difficult to calculate since my husband and I both have businesses.

For last two months since comcast switch me to their digital line, they are billing me ridiculous amount for international calls with no back up details. Called many times but no help after been transfered. I was told that go online to retrive the data. On online, Comcast has put extra security and I have requested pin several times. This is very fraustrated and no help from comcast. People who do not know computer, I was told to go to Library access it.

Comcast bill me $200 of international calls that I have no back up or detail

The service from Comcast Digital phone and Cable service has been horrendous from Day one of service. I've been without service countless times during only one year of service! Embarrassing in my opinion. Wretched customer service and if you need a repair onsight, forget it! You'll wait for days with no phone service or cable.

Naturally, I'm more upset about not having basic phone service due to emergencies and an elderly mother and grandmother that are quite ill, and depend on me. It's unforgiveable. What are they going to do? It only seems to get worse....

No phone service - I've been calling all week from a friend's cell phone. Finally they set up a service call this after for from 4-7 pm. I had to take a half day off work. At 6:40pm I called to make sure they were still coming. Comcast said the technician came but nobody was home. Oh, I was home all right! I got home at 3:00; nobody came to my door. Obviously the technician didn't feel like taking that call. Now I can't get another service call scheduled because Comcast says there's a major outage in my area. What a crummy company. I'm switching to AT&T.

I signed up for phone, cable TV and internet services with Comcast about two months ago. They came out to hook me up, then told me they couldn't do it since my apartment's wiring was bad. Okay, I could live with that, but they stole my phone number for about two weeks without telling me. I was without phone service for about two weeks. I had to buy a cheap cell phone and Quest gave me a different number to use after about a week.

Forced to buy a cell phone and inconvenienced.

This morning alone I used 411 service #3 times.I was put on hold for several minutes all three times and never did get the numbers i needed. I will not pay for those calls.

Bad service in this area

I have Comcast phone and cable. My phone service is out 2-3 times per day. My cable goes out sometimes days at a time.

Comcast has some of the worst customer service representatives. I called to change my plan and was given a hard time. If I changed my cable plan then my phone will go to a higher rate. My phone and cable were not received as a package deal. I requested a supervisor and spoke to a supervisor who told me that the plan was changed for my cable. I called back and spoke to a representative and there was no supervisor there with that name. My account was not noted with the change information that I was given. Whenever the problem is reported, there is nothing that Comcast can do about it.

We are a customer of Comcast business class services therefore they provide internet cable and two telephone lines for our company. We have been out of service on several ocassions due to outage. The last outage happened today Monday 6/9/08 about 11:30 AM and the services have been out for an entire day. The services are assumed to be out tommorow as well causing us loss of business. The issue is the fact the phone lines do not work and there is no voicemail either, so all the missed calls are not even able to go to voicemail.

We have lost on avarage $5500 in sales each time there was an outage today we have lost more than that being that we have placed ads last Friday and Saturday expecting to see the results today Monday the 6th of June 2008. The service is also going to be out tomorrow therefore causing us an unknown number of secure sales, sales that would have occured in that business day and also perspective customers who owuld call for information and purchase our products in near future. We are sure we have lost over $17,000 in business and I cannot imagine how much furute business has been lost due to no response to telephone calls.

We had Comcast install their Triple Play bundle (tv, phone, internet) in late March, 2008. Since that time, our phone has been out more than it has been in-service. No dial tone, all incoming call routed to voicemail. Techs have come to our home 5 times, replaced all inside AND outside wiring and parts. We constantly received calls for another individual we'd never heard of, so one tech finally advised us to ask for a change in phone number as it was a crossed lines problem. We did this AND replaced all our phones with new ones. Guess what? Still had the same problems.

Yesterday, 2 new techs showed up (1.5 hrs. AFTER scheduled time; more on this later) and replaced more wiring and a phone-jack switchplate. Today, our phone service is out again!

As for missed appointments: Never ONCE has a tech showed up during the time-slot we scheduled for. I mean, NOT ONCE. This has added up to 6 missed appointments, lots of time spent waiting and rescheduling appointments, work, meetings and children's carpools. Every time we've had a missed appointment, Comcast has credited us $20 and rescheduled. BUT, all those appointments were missed, as well! Most of the time there isn't even a reason given, and we are never notified.

One example is legendary: I made an appointment for a Monday between 8am and 12pm. Comcast called to confirm that I'd be there, I confirmed. I had arranged for someone to drive my kids to school. At 12:15, no one had arrived, so I called Comcast. They apologized, credited the account, and said I'd have to make another appt. for the next day. Fine. Another appt between 12pm and 4pm. More arrangements for my kids to stay in after-school care (at my expense). Four o'clock on Tues. came and went and no tech. Called Comcast and was assured that someone would arrive by 7pm. Waited until 7:30 (kids picked up by my mother), and no tech. Called Comcast and was told that a tech was in the area and would arrive soon. Finally, at 9:15pm, I called customer service again and got put on hold twice, then disconnected. Fed up, and with kids to put to bed, I gave up. Plus, the phone had mysteriously started working again, as it always does (not once have techs been here when it's out). At 8:40 the next morning (Wednesday), a tech shows up at my front door announcing that he's here for my scheduled appt. My reply, No you're not, because I didn't schedule an appt for today. After he spent an hour checking everything, he informs me that there is no problem, but that I must have a crossed lines problem and to change my number.

The above example is only ONE REPRESENTATION of the over 20 (including 6 actual tech visits) I've lost time, money, and worry over IN 2.5 MONTHS as a Comcast customer. And, STILL, my phone service has not improved and my ORIGINAL complaint has not been resolved.

21 hours total of waiting for a tech to show up, 122 minutes of cell phone minutes used, 4 hours total spent talking to customer service, $45 in childcare so I could remain in my home waiting for techs to arrive, STILL no resolution or reliable/constant phone service.

Just to state we do not use comcast as our phone service. However my husband has a verizon cell phone and he recievs calls everyday from someone trying to contact a comcast land line customer. They don't even dial my husbands cell phone they dial their friends or familys number and the call is somehow diverted to my husbands cell phone! We have contact both verizon and comcast numerous times regarding this issue. The problem is on comacasts end and they just can't seem to fix it. Comcasts cutomer service is rude and down right nasty about the issue.

Everytime a call comes in that is intended for a comcast customer we pay for those minutes and wind up wasting time explaing the problem to them. Comcast should pay a portion of my cell phone bill each month.

I contracted for local Comcast phone, internet and cable service (Triple Play) when I purchased my house a year ago February. (2007) They were running a promotion with a $200 rebate promised. I submitted all the necessary paperwork but never received the rebate check. All attempts to receive assistance locally regarding this have failed.

I'm out the promised $200 ??? and they are wasting my precious time and adding unnecessary stress to my life!

Comcast is in the process of switching over from their old Digital Phone service to their new and improved Digital Voice service. As far as I can tell, the main beneficiary of this change is Comcast, because the new technology will allow them to compress their signals better over existing wires. So far, it's been a nightmare for us!

The salesperson (contractor) who came to our house told us how easy it would be - they didn't even have to come into the house! - and it wouldn't cost us anything. Then, the technician arrived, and to our surprise, he said he had to come upstairs into our bedroom and our office, replace the cable modem and inspect the wiring. We weren't in a position to do all that, so we rescheduled.

All of a sudden, our existing voice mail and other services stopped working! Apparently, since we were scheduled for conversion that day, they just switched all that stuff off after the time of the service call! When I called customer service, they told me that they couldn't help because that was the old phone group on the other side, and they were with the new Digital Voice group. The same thing happened with customer support online chat. They gave me numbers to call, but neither one worked.

Finally, my wife managed to get voice mail, etc. turned back on. The technician came out again today to make the switch, but told us that we'd have to lose the connection to the TV in the bedroom and the cable to our DVR, because the new phone modem couldn't operate on a split line. We would have to pay an electrician to fish another cable from the basement in the back of the house to the second floor in the front of the house! At our own expense! To get the equivalent service! Like I said, what a nightmare!

We're looking into alternatives for local phone service now. This is ridiculous!

To get equivalent cable, internet and phone service to what we have now, we have to hire an electrical contractor, probably at a significant expense, to run new cable inside our house. I've left work early twice to meet the cable guy at home, and I spent a couple of hours trying to contact the right people at Comcast when our voice mail and other services were cut off. So, if we stay with Comcast for local phone service, the impact will be in the hundreds of dollars, and there is a psychological impact as well from the disruption and stress of this experience.

We have had Comcast phone service and high speed internet for a year now. The phone has been down more then it has worked. At least once a week it goes down for several days. On incoming calls the phone will ring half a ring and then either goes to dead air or to our comcast voice mailbox. I have lost count as to how many times I have called Comcast to complain.

They send out techs and low and behold the phone is working when they show up and they can't find any problem. Now the phone is making 911 calls and the dispatcher calls back and the phone takes her to voicemail. Guess what happens next!! The police show up at the house. Talk about a scare. This has happened several times. My city could fine us for making false 911 calls.

Called again, out came a tech and again he could not find a problem. He actually had the nerve to tell me that someone in the house is making the calls. I lost it and told him that it must be a ghost. He was rude and I got just as rude! When I get fined for making false 911 calls, I will send the bill straight to Comcast. Today again, the phone is not working. My year contract is up and tomorrow I will cancel my phone service and my year long nightmare!!!!

They sold me on the Triple Play and it has been nothing but a nightmare. The phone never worked and then I started getting $100s worth of calls showing up on my bill to places like Jamaica and elsewhere. Finally, they acknowledged that it wasn't my calls. However, they have never taken the calls off my bill and now they are cancelling my service. I explained what they said above and they never, ever helped me.

I would like them to reimburse me for the approximately 30 hours I have wasted trying to do with this, the countless hours on hold when they promised me they will resolve this and then they never come back. I need help.