CenturyLink

Started with Qwest Internet 7 years ago. After a few years, the service got worse. Seems that every time they offered faster speeds for more money, they cut our speed way down as we didn't upgrade and pay more money. We're on at least our 4th modem and had to pay to up our speed a few times now. Now, Century Link merged with them. The internet is more unreliable than ever before and has been down all day. Much of their tech support is done in the Philippines by people who studied English in school but never lived among English speaking people. What a joke. They read from a script and can't comprehend anything you tell them. Same with the few American phone support people.

I honestly believe they are purposely trained to not listen to a word the customer says. Every time I call for support, they can't find the problem. They sent a guy out last January. He installed a new modem and disconnected what was left of my home alarm system. The internet worked great for 2 whole days and then would run at a snail's pace when more than one computer was in use. Tomorrow, they will send another tech guy out because my modem has no signal. They told me when they upped my speed to 20 that I would have fiber optic and we could run 5 computers on the network and all get fast speed. I found out a few days ago that they didn't even have fiber optic in our area and are just now adding it and they will charge me more if I sign up for it.

So, I got a call today and yesterday saying the phone and internet will be down for a little while while they work on the lines. Well, guess what? I didn't have phone most of the day and it is after midnight and my internet is down. When I called CL, no one even knew that they had been in the neighborhood. I'm sitting in a parking lot at Staples using their internet to write this. CL either needs to get it together or get shut down.

When I signed up for the internet and phone service with CenturyLink on April 24, 2012, I specifically asked what are all the fees and cost I have to pay and an estimate of my first bill. I was told $59.90 + tax. I was not told of any installment fees, activation fees, prorated charges, carrier cost recovery fees, equipment fees and recurring charges. When I received my first month's bill yesterday (May 14, 2012), it was $159.12. I immediately contacted customer service and I was told that I was billed the fees (which I mentioned in the above paragraph). Also, I was billed one month in advance, which was another cost that was never brought to my attention when I signed up and they prorated my bill.

Had I known that they charge all these fees and cost, I would have never signed up. I only had the service for about 2 weeks. I then contacted a manager and the best he could do is take $15 off my bill. He then said the following bills in the upcoming months will have an extra $5 charge on them. How is that benefiting me? I believe this company has deceptive practices and lies to the consumer about costs and fees. I refuse to pay for costs and fees that I was not told about. I since canceled my service. I would like my bill to be adjusted to the amount I was told, $59.90 + tax.

I made several calls to CenturyLink, local and home office in Kansas. CenturyLink, which has the lines, franchise, etc. for telephone service to my house, stated that broadband is not available, not economical. I have to use dial up, which is very slow. CenturyLink, although they are a monopoly, is not regulated by NC regulators, but it appears that NC regulators are regulated by CenturyLink. You too? Written response is requested. Thanks.

I was a long time end user of Quest and had nothing but great service! However, when I read that Century Link was taking over Quest, I reflected back to all the stories I've heard and read about their horrible service and mismanagement. Therefore, I prepared myself for any and all possibilities from Century Link. I purchased a recorder that's attached to my phone line. Shortly after the takeover of Quest, I received a bill that included a bundle of several types of services which were never ordered or agreed to. I called their so-called customer service which I told them I did not order said service nor do I want said services.

To make a long story short, it turned out to be an endless debate. However, they, CL, was not aware I was recording our conversations and transcribing the conversations to a hard document of which I mailed to CL those documents with a return signature receipt documenting they, CL, did receive said letters. This went on for four months without resolution. Finally, I reached the end of my rope and filed a Federal lawsuit for deception including fraud under interstate and intrastate clauses. Again, to make a long story short; it ended in arbitration which I won the argument and was awarded a settlement of $15.5K. In essence, I got them, Century Link, by the short hair because of all the documentation and recorded conversations. Yes, you can beat them at their own game but it takes much work and aggravation!

I ordered fax service with CenturyLink and the service went live or at least they started billing me on November 1, 2011. I tried numerous times to use the fax to no avail and thinking that CenturyLink provided a quality service, I began debugging my fax and computer to still no avail. I then paid $60.00 for a computer tech to come out and double check my work. He said that there was nothing wrong with my computer or fax machine and then checked to see if there was a dial tone. I assured him that I was told that there was service to my house though I never checked the line myself, but the tech checked and informed me that I had no dial tone at the point of service. I then informed CenturyLink that I've had no service for 3 months and that I need a CenturyLink tech to come out and hook up my house, which they did. I then took an online survey as to how their service was and I told them these facts and thought that it was bad business selling a product that they had no knowledge of working or not.

By this time, it's early February 2012 and I got a call from a "service agent" from CenturyLink, who asked me questions about my service, apologized and told me that I will receive 4 months' credit because this is how long I had been charged with no service. Two months later, I'm getting billed again. I called their helpless desk and asked them about my billing and they proceeded to give me the runaround until I asked to speak to a manager. The manager was rude, insulting and thought that it was fine that I had been paying for a service that I was not receiving. I then asked to speak to his manager and he said "no!". Then he proceeded to give me a bogus address and told me to write CenturyLink's complaint dept. I then filed a report with the Better Business Bureau. CenturyLink told them that I was a liar and that brings me to where I'm at today. I'm currently looking for another company to satisfy my telephone needs.

I had a contract with CenturyLink for a year that ended and the rate went up. I went to pay my bill on March 16 and the lady said she could sign me up at the old rate for another year. A month later, the bill hadn't gone back down. I went back and asked about the high price and the guy said because the bill was sent on April 20 and the plan wasn't changed until the 21st, the next bill would be lower. I told him I didn't believe him because of what the other lady said. He gave me an angry, violent look as he gave my receipt. A month later and my bill still has not been lowered and has extra package fees. I called their phone line and the lady is no help. She says the fee will be right next month and would I like a 5-year price guarantee and a new phone service. Right, like I trust CenturyLink now.

For six months, they charged me with hundreds of dollars of long distance that I did not make. I finally agreed to pay $15 for unlimited long distance, even though I wasn't calling long distance -- extra per month just so I wouldn't have to spend an hour on the phone every month getting the charges adjusted. Even after that, they kept billing me hundreds of dollars and could never explain why it kept happening so I disconnected the service. Then they reported me for collections for non-payment of erroneous long distance charges that they made up. When I tried to call them about it, the rep said, "If we billed it, it is right," without even looking at all the months I called in over and over.

Be forewarned: if you are looking for a bundled package from DirecTV and CenturyLink, get an itemized recurring and non-recurring quote, how long those prices are good for, and what the pricing will change to when the special runs out. CenturyLink internet and DirecTV bundle is advertised as starting as low as $29.99/month for 12 months after rebate with a 24-month agreement. Individually, CenturyLink advertises an internet package for $19.95 per month for a minimum of five years, while DirecTV advertises a special for 140 digital channels for twelve months at $29.99 per month. If these two advertised offers were bundled, that would come to $49.94 per month.

Currently, I pay two monthly bills: CenturyLink internet of $34.95 and DirecTV for $60.00, for a total of $94.95 or $45.07 more than I should be paying for their advertised bundle. When I called DirecTV to see about bundled subscription, they told me that they had to handle them separately, but not to worry as it would be billed as a bundled package. When DirecTV transferred me to CenturyLink for internet service, the first thing I told them was that I was transferred to them by DirecTV and was looking for the internet part of the bundle. Everyone told me I was getting the lowest advertised bundle. Everyone lied. I would like to have the difference paid to me or at the minimum, have the CenturyLink internet part of the package canceled without penalty. These are first-rate con-artists, be very cautious when dealing with them.

I am in the process of going through a divorce, and needed to move into a new home. I found out that Century Link was the DSL provider for the area that I was moving to. I called CL and signed up for a bundle, being 10 Mbps DSL and unlimited long distance. These services were both to be installed on April 4, 2012. On April 4th, I got a phone call from the tech stating that he can hook my phone line up, but that there are no facilities available to provide me with DSL. I got nothing but a run around from CL every time I call to find out if they are planning on adding ports.

If you are the sole provider for DSL in an area, shouldn't you have at least sufficient facilities to provide for the amount of people living in that area? I am extremely angry at this point. I have 3 children, 2 of which are in high school and need to be able to access the internet! As if this isn't all bad enough, I am a Sprint mobile customer, and get no cell reception at my new home. Sprint was very kind to overnight me an air wave to solve this problem. Too bad, it has to be plugged into my DSL!

I was a Qwest customer for years and I finally decided to switch to Optimum. I called Qwest and DirecTV and told them to disconnect my service and was assured my service would be cut off on the date I gave them. I sent back my DVR, paid my final bill, and was then issued a rebate check and they sent a bill stating that I owed $0.00. Then 2 months later, I got a bill from CenturyLink for $182.72 under my name with a new account number! I called their customer service department and asked what the bill was for. After a lengthy call, they realized that I had saved all my documentation and wasn't going to be tricked. They assured me that the problem was theirs and to disregard the bill and that they would correct the problem on their end.

Now, 8 months later, I got a call from a collections agency saying that they are going to turn this debt over to credit reporting agencies. I told them that I had all of the documentation and the call reference number from CenturyLink stating that I owed nothing, as well as the bill from Qwest/DirecTV stating clearly: "No amount due." The collection agent then became irate with me and tried to state that CenturyLink wouldn't have known about the bill because it had already been turned over to collections. The agent then refused to tell me what date the bill had been turned over to their company for collection and said that if I was unwilling to pay, they would just go ahead and report it on my credit and hung up.

My mother, a CenturyLink customer, died in February. I called CenturyLink and asked to have her account closed on Feb. 20. The representative I spoke to, told me the service would be cut off that same day and that, because billing was done for the month in advance and my mother's February bill had been paid, there would be a small refund credited to her account. The phone service was indeed terminated that day, but no refund was issued. Quite the reverse - billing continued.

CenturyLink tried to debit my mother's bank account (which was closed) again in March and in April. Both times their debit attempts were returned because the bank account was closed. So they tacked on $60 worth of returned check charges and sent a new bill this month. When I called today, the woman in financial services was unapologetic and became belligerent with me, ultimately she hung up on me. I'm glad I am not a CenturyLink customer, never will be and I will tell this story far and wide.

I cancelled my service with CenturyLink in December 2011. Before I received a final bill after I returned my DSL router, I received a notice from a collection agency with a dollar amount that I apparently owed. I sent a check to this collection agency that was cashed on February 2, 2012. I received a CenturyLink bill dated March 3, 2012 which stated that my account was credited $104.61, yet I still owed $35.68 for an unknown charge. On April 4, 2012, I received a check from the first collection agency which stated that my bill was paid on February 2, and they returned the money I had apparently over-paid. I received a new bill from another collection agency dated April 2, 2012 which stated that I owed the same $104.61 that I had paid to the previous collection agency!

I called CenturyLink to discuss this matter, and the financial services was extremely rude regarding this matter and stated that my check had been kicked back for "insufficient funds" and that I needed to send CenturyLink another check for the same amount in order to clear this up. I was directed to call the original collection agency before the financial services person I was speaking to actually hung up on me! This was not a dropped call; she actually hung up on me.

I contacted the collection agency, and they told me that their paperwork stated that I had in fact overpaid on the bill and that they sent me the reimbursement check because of this. I called CenturyLink back, and I had a customer service supervisor sit in on a 3-way call with financial services supervisor. At one point, we thought the financial services supervisor had hung up on me again! Even the customer services supervisor was surprised and slightly embarrassed at the way I was being talked to and treated.

They spoke to me in such an insulting way, and she said that "On our end, it looks like you probably don't have any money in the bank and can't afford to pay this...." and later, she said that "You should call your bank, because it seems like you don't know what's going on with your finances." Can you believe it?! Even when I had the cancelled check and deposit date right in front of me plus the reimbursement check from the first creditor!

I faxed my paperwork with the cancelled (February 2) check from my bank. I called back later that day to see if they had received the fax. They stated that they needed to check on that but that my balance was 0.00, and that I didn't need to worry about it. Today, I received another CenturyLink bill, which stated that my original check (that had been cashed) had insufficient funds, yet I had a credit of the mysterious amount of $35.68 on the account. I called again today, and the financial services department was rude again and told me that I had to pay them the $104.61 over the phone in order to have this cleared up. Apparently, they had not received my fax, and the fax number they gave me was incorrect. Who knows where my cancelled check went to! So, yet again, I have to go into town and send another fax to this financial supervisor!

This is affecting my credit, and I am completely disgusted with this service and the disrespectful, snide responses from CenturyLink's financial department. This is even outside of the issue of them over-charging me my service. When I had DSL hooked up, they said I didn't need an L/L for DSL and didn't have one. Yet on my bills, they were charging me L/L fees plus 911 emergency and line protection in the amount of an extra $17.00 a month! I had tried to plug in a phone to the L/L to see if it worked, and it didn't.

I am on fire regarding this matter, and I won't rest until I see justice and my credit adjusted. But I wonder, what if this happened to an elderly person or someone who was home-bound or even less persistent than I? Horrible service, disrespectful, and insulting. Beware!

I have had little to no DSL internet service now for about a month. The internet is up for a few minutes and it then crashes. It is extremely slow when it is up. My husband has kept logs of all of this and even acquired software to help Century Link to figure out where the problem is. They opened a trouble ticket and then closed it out 48 hours later in order to stay in compliance. Nothing gets fixed and a new trouble ticket is then filed. This repeats and repeats. I am literally going to have to move into a hotel where internet service is reliable. In my area, there are no other alternatives to Century Link for the internet.

I am in a very intense 3-year long distance learning medical graduate program. I have multiple large projects and finals that are due this month and I am required to stay in the grad program in order to keep my current employment position. I am in danger of not only having to quit the grad program (summer is required as well), but am also in danger of losing my job and my home because Century Link either doesn't care or has no idea what they are doing. The case supposedly has been "elevated" and work orders are pending; however, I have no faith that this problem will be remedied. I had better service in Alaska!

I am just as angry at Sprint. They promised 4-5 bars (even showed us on the map) when we moved to our home here in Lehigh Acres. In actuality, the service was so bad (0-1) that they had to provide an Air Rave so that we didn't have to stand outside in the driveway to get service. Of course, now that the internet is down, our cell phones, for the most part, are also completely useless! I have no idea if a lawsuit would fix these problems or not, but this is ridiculous!

Since all of my services from DirecTV are billed through Century Link and "bundled," I have had difficulty tracking what I am being billed for. One of the reasons is that Century Link and DirecTV bill under different cycles. On the weeks of April 1st through April 7, 2012, I have paid Century Link $747.00! The rationale according to Century Link is that they did not bill me for DirecTV charges for approximately two months. When you get both companies on the phone, DirecTV has no idea what Century Link is billing for. How is a consumer able to keep up with this nightmare and figure out what they are being billed for? I intend to report this to the FCC and "unbundle" all of my services and go through a different provider. This has been difficult since I have been unemployed.

When calling, they tell me that my plan expired! This is not true! I have my initial paperwork and the workman at that time (I guess got fired from what I heard). There was no time limit due to it was not a "deal" (per se) as I was told by him and over the phone to verify with another employee/supervisor he had called and she stated the same as he did, (as they do with a new customer). For the fact, I was one of the first to order in this area. This new test area and for that is the reason I was given! Matter of fact, I had my neighbor come over to listen to "everything" as there are times I don't understand so clearly (my ex-husband always did this stuff).

Anyways, this statement I have says I owe $42.62 more than I have paid the whole time! Regular bill has always been $60.12. All of a sudden, I got this with no kind of idea it was going to happen! I live on disability! I was smart enough though to send them back "a different envelope" which clearly stated on the envelope how I disputed the bill. I enclosed a letter stating that if they cashed the check I sent, then I have paid in full! And by cashing, I would think that was all they would receive and I owed no more!

Well they cashed my check. Then I called today, Saturday 04/07/2012 approx. at 1:30 pm and the automated system said I owed them the $42.62! I am livid with them! I want to cancel! I also think I wrote in memo line of check disputed amount! So I am hoping this makes a difference! I do watch a lot of TV being disabled and home a lot. Also being from MI and living in FL, the internet helps me keep in touch with all of my friends and family (including 3 granddaughters).

The only reason I have the phone is because they (CenturyLink) told me I needed it for internet! They claim to have given me some super speed internet! **! Sorry for that but I'm angry with them! My internet sucks! Something fierce! Then "prism TV" goes out tons more than when I had DirecTV (in MI) during ice storm, snow, cold, rain, etc. DirecTV rarely was affected. I can't tell you how many times I have called for tech support for my TV, internet and even my landline phone, which many times have not rang for incoming friends and family members. My fianc and I are actually broken up a touch to do with that issue! He wouldn't believe I was home when I told him I was because the phone never rang for me, only on his end. He's in MI that's why this was an issue for him! He convinced himself I was cheating. All due to inadequate service!

So here is one more thing, not one time in over 10 years while having DirecTV did we need to call for anything! Never! I have had numerous repairs here from CenturyLink, I lost count. But then I would call for repair man to come out again. (This also really angered me) Instead of sending someone out, I would be on the phone well over 30 minutes with tech guys while they told me what to do, running from room to room, over and over again. And of course nothing is easy to reach (the wiring). I live in severe pain 24/7. My eyesight is not good and I swear if it thunders here, my TV goes out!

I couldn't wait to get the high speed from CenturyLink. Of course, I had to bundle it bringing the total over $65.99 per month. It worked great, both phone and high speed for three months. Then in November, the high speed kept going in and out. The phone the same. A tech came in December 2011. He said the cables outside were bad (guess replaced). Not even two weeks later, here I am again; no phone, no high speed, neither would work. The same repairman came out. This time, the old phone wires outside were bad. And he said it rained hard a couple of days before that. Hahaha. He put new cables in. (Supposedly) got snotty with me that the old phone lines were bad. Now here I am yet again. No phone for three days. The high speed shutting off and on. I finally get a dial tone, called repair. The rep tells me, "It's working now. Nothing we can do." They are all a joke. Whatever you do, do not bundle anything with them. Change your DSL service and don't pay their outrageous fees for two services that do not work.

Their billing process is a joke! They have not been applying my "introductory" credits for the free movie channels, so the past two months, my bill has been $94 instead of $48. I've called and got nowhere. They passed the blame onto DirecTV and stated that their billings go out before the DirecTV credits are applied. Why? They must purposely bill before applying the credits - they know the credits are applied on the 20th. I feel they are untrustworthy, and they do nothing to fix it. For the second month in a row, I didn't receive any credit.

I was supposed to get a double credit this month because of last month's screw-up. But I am being told it will be applied in 2-3 months!? So basically, I owed them nothing this month, but they already auto-debited $94 out of my account. Who does business that way?! I have stopped the auto payments, as they clearly don't know what they are doing. I know for a fact that they could make it right and issue some sort of refund/credit to my current payment, but they must be too lazy or greedy!

This is the worst company I've ever had to deal with. They do not know what they are doing; they are billing incorrectly and giving you a runaround when you call. I hope they go under. Is there a way to break a contract that we just entered into? They are breaking the contract by not providing adequate customer service and blatantly charging me double each month. Someone needs to look into this company and all its complaints. They are clearly doing their customers wrong and getting away with it!

I asked CenturyLink to show me or let me hear my contractual agreement, they would not. They said they only keep them 4 months and I could not get one. They said I would have to take their word that I signed a contract with them on 10-5-2009, I said I disagree. They said if you disagree, pay us an early termination fee of several hundred dollars or continue your service! I am steamed! What a totally disrespectful company with horrible service. I think they are ripping me off by not letting me see or hear what I supposedly signed or agreed to! How can they do this? How can they get away with this? The bottom line is I have to continue to be with this company because they'll ruin my credit if I try to get another company to support my phone lines!

Slow speed, outages, and a "maybe" fix date of June 2012: My internet connection is often down or so slow that it is not usable, except for very patient emails or internet surfing. Often, uploading pictures or watching Netflix was not possible, even if I have a connection. I pay for 3 Mbps, but they said there's nothing they can do. There is a problem here in the area, and it is not going to get fixed anytime soon. I was also told the "fix it" date is not firm and that I do not get a credit or any adjustment, even though I pay for 3 Mbps and often do not get it. After this information, I called them pretending to be a new customer inquiring about the new service. They are lying to new customers who sign up in this area. They are selling them the same plan I have, even though they know they cannot provide what the plan says they will.

Last week we had a service tag left on our door saying that CenturyLink was out to hook up our service. We never ordered service. The following day we got U.S. mail in someone else's name, saying we ordered service to a phone number we are not familiar with. I called and let them know we didn't order the service. They were very thankful for me calling in since they knew the person that wanted the service wasn't getting it.

Today we got a bill in the name of someone that doesn't live here and also got sales mail through the U.S. Mail service in this unknown person's name. We called Century Link and they were unwilling to talk to us about the service since we were not the person named in the mailing. We just want our address to be taken off their mailing list and want them to stop sending us mail that doesn't belong to us. The mail is being sent to us at ** Gilbert, AZ in the name of Robert **. How do we make CenturyLink get our address off their list so we are not bothered by them anymore?!

I'm not even a customer and I'm not pleased with them! I've been calling for 2 days about one of their lines going down and hanging down in my driveway right next to my gas line. They have done nothing but dodge my calls and put me on hold! I guess since I'm not a customer, my family's safety is not an issue. They feel like they need to deal with! If it is not picked up soon, I will be taking this further then and just complain! They will never have my business if this is how they treat people!

Century Link Prism TV and internet - I've had it for two months and have had nothing but problems. The service is just as bad. Boy, did I make a mistake.

I was a Qwest customer for years and years and everything was great. I had unlimited home phone, 5 mbps internet and price for life. Calling in today, on hold for over 45 minutes and then I was told that I made a mistake and that I was always at the slower 1.5 mbps. The only thing I got here today was the runaround and pissed off.

Now, I am told that I have to go in and drop my price for life so that I can get what I was already paying for. The guy kept cutting me off and when I told him that it was apparent that he knew more about me than I did, he just started talking again. I told him that he was pompous and he paused and continued talking. I believe my home phone service will be dropped soon and work only off my cell phone which has faster internet than what I get at home. I'm completely dissatisfied with Century Link. Bring back Qwest.

I signed up for landline and internet service and was on the fence regarding DirecTV and/or Verizon wireless. I was told that by bundling three services, I could save $5.00 monthly. Well, $5.00 is $5.00 but not enough of an incentive. I thought to switch right then as it is such a hassle. I was told I was getting the best deal. That $5.00 monthly credit was the only promotion I was offered. Three days later in the mail, I received a flyer for a prepaid $150.00 Visa card if the three services mentioned above were bundled together. I called CenturyLink on this and told I should have bundled and I'm not eligible. Then on top of that, they said I was offered that promotion, but declined and didn't want DirecTV. What fabricators!

Again, all I was offered was a monthly $5.00 bill credit. I specifically asked if the $5.00 bill credit was the best promotion offered and told yes. I filed a complaint with the BBB and CenturyLink stated they told me about the Visa card when I purchased their services. That is simply not true and how a company that prides itself on being a good corporate citizen in communities it operates in can fabricate the truth, is beyond me. When the landline service was connected on 3/3/12 along with the internet, I received no hard copy of how to use the phone and internet services. After requesting it four times, a CenturyLink store manager emailed PDF files. What kind of nonsense is this? The installer didn't know how any of the services worked (landline) and I told him as I'm disabled, I need voicemail.

He called someone and we figured that out. Call forwarding and the rest? I don't have a clue. I had an internet issue and had to call a friend for CenturyLink's technical support phone number. What kind of company operates this way in a global economy without a sense of urgency and a lack of plain old follow-through and a lack of respect for its customers? This is not a consumer-friendly company and far from being a good corporate citizen. I didn't switch to CenturyLink for a month of aggravation and wasted time on the phone. I switched because when I inquired about it, I was led to believe that I was getting the best promotion offered and believe I was intentionally misled about the bundling offer.

I still don't have any "How to" booklets on how to use their services. If the BBB cannot resolve this between CenturyLink and myself, there's got to be a next step and I'll find one. Finally, I never ever thought about researching CenturyLink as everyone was so "nice" and "trusting". Never, ever again will I make that mistake. With customer service like this, no wonder so many people are so cynical these days. You cannot trust anything you're told by a company like CenturyLink.

For the past 2 months I have been receiving a call from **. When I answer the phone, there is no one there. I wait for someone to speak, but there is nothing. Then a busy signal starts. Sometimes this happens as many as 10 times a day. I have received this call as many as 3 times in a row in as little as 5 minutes. I have called CL about this 4 times with no help. I have looked this number up on Google and found many complaints about this same number from many others. Why is it that CL can't do something about this problem? Why is it I can go online and find companies that claim they have all the information there is about this number, name, address, billing address, and contact information but CL can't?

I was told by a CL operator that I could block this number. But when I went to do that very thing, it didn't work. I should have known better than to try. After calling CL back, I was told the system wasn't finished yet. Again, I should have known. Century Link seems to me to be a very small company with no clout in the industry, even though they act as if they were as big or bigger than AT&T. If it was possible to use another phone company, I would. On a scale from 1 to 10 (10 being the best), I give you a (negative) -9.

Unfair charges, paying for services not requested and cut off - I fell behind on my CenturyLink bundle: internet, phone, and Dish TV. Actually, I got three months behind on that bill due to being laid off. I admit I did not contact them during that period. My services were cut off; internet was off, phone was off, TV was off. Shortly after the cut off, I paid $500 of a $725 bill. Within a few more weeks, I had the remainder of the money to pay it off. I personally went into the Ft. Myers Fl, CenturyLink Store and spoke to a young lady. I told her I wanted to pay up in full the remaining $225 or so. And that I wanted to drop the TV and keep the internet and phone line only.

I even had her tell me the cost of the two: separate and together without the cost of TV. She did and said no problem. Again I mentioned more than once I don't want the TV. To me it wasn't worth $70 plus dollars for the few stations I received , mostly infomercials. She told me it would be on in an hour or two. It was...the TV was on also. I didn't really realize what was going on and waited till my statement came to see what I was being charged. It was the same as before $170 a month with the Dish TV on the bill. I immediately called CenturyLink to tell them I didn't order the TV, and asked for them to take it off my bill. No luck.

I spoke to a supervisor and she said I needed to talk to Dish TV, that they were a separate company and they would take care of it. I called Dish TV and got nowhere. I asked to speak to a supervisor. I explained what had taken place in CenturyLink store in Ft. Myers on Daniels Pkwy. She was really very snotty and said there is nothing she would do, it's not her problem. The next day or two I personally went to the same location to explain Dish TV wouldn't do anything. I explained how I priced the services separately and all . He told me that when you pay up your account, they turn on the bundle or services that you previously had on. I explained more than once that I didn't want or order the TV service.

I was given the explanation that Dish and CL are two different companies, that CL pays Dish TV, etc. He said I should have told them to disconnect the TV. I thought saying I don't want it was clear enough. Evidently not. And he would in no way give me a credit on my account. The manager wasn't in so I went back today, one week later, to speak to her. I again explained what had happened in their own store, me in person, specifying no TV. Again I got the 'we are two different companies' thing. The store manager then went in the back and ran my billing report for the last 4 months, coming out and saying I hadn't paid for 3 months. I explained my employment situation, etc. and $800.00 isn't easy to come by when you don't have a job on unemployment.

And after all, I did pay the entire bill off without any collection action taking place. She even commented on me not paying my bills along with other holier than thou insinuations right in front of other customers standing right there. I told her she was rude. And she was, you just don't say those kind of things to customers. I've paid for the last 4 years with no problem, until I lost my job. Now the bill due is the full amount for the package. She told me my account was suspended, not disconnected, and that I have to pay the monthly amount even if it's not coming through, because they 'suspended' it, and the reason for that was due to the fact that someone else could have had that line if it were disconnected, but not suspended.

She said that even under suspension (when you can't see, hear, call, or any of their services), you owe the amount. That means if it's not actually 'disconnected', and suspended you still have to pay it! I can't believe this. To me the consumer, I either have it or I don't. I was never told or explained when I bought my bundle that I was dealing with two separate companies. And that I should have contacted Dish TV. She said, "Don't you look at your bill? It says Dish TV. It's itemized I should have known that," belittling me further. My checks have always been made out to CenturyLink And I really had no clue to the logistics of their operation and their business relationship with Dish TV. Again I was turned away and even humiliated publicly by the store manager.

All I was asking was the $70 taken off my bill. She said the billing was correct. How can they charge you for a service that was cut off, suspended, disconnected, or whatever you call it? I shouldn't have to pay for it. Especially when I go in in person to re-up it. I was led to believe I would have phone and internet only, with no TV, in the first place. Now this is turning into a joke, which of course will be on me if I refuse to pay? They turn it to collections and my credit score is blemished. By the way, my credit is excellent and should remain so. I have filed BBB complaints against both . And I will contact the attorney general's office next. Now I can see why these two companies are getting the bad reputation they deserve from many, many people.

My DSL service has gotten slower and slower. It's almost unusable. Their customer service is a joke. They're in India, hard to understand, and their questions and suggestions are ridiculous. I called the automated number (888) 777-9569, pressed 1 to confirm my number, and 1 for internet support. They then prompt you to press 1 if you have no internet connectivity, 2 if your service is slow, etc. But the system doesn't respond to any number pressed! I tried calling back a few times, but got an "All circuits are busy" message. And this is the phone company! Slow internet speeds and a customer-is-the-enemy approach is equal to one lousy company. What's the alternative? Comcast? We're stuck!

We have been experiencing cripplingly slow internet speeds over the past 3 months. I have made numerous calls to their help desk, emailed them trace-route information and had techs out here on several occasions. CenturyLink is fully aware of the problem and their techs have admitted that they know the cause, but the company seems uninterested in doing anything to resolve the issue. We are not even reaching half the speed they promised us most of the time.

I ordered internet service from Century Link for school purpose. I paid the first month and made a deposit. From day one, I had to contact Century Link internet support because the internet service would not work. My response from their representative was they were working in the area and it would not be up until tomorrow. I tried the internet service the next two days and still no internet service. Due to the fact that my school work was getting further and further behind and me dissatisfied with the service in the first week, I called Century Link and spoke to a customer service representative and canceled my service. First, the representative tried to convince me to keep the service, then tried to tell me I could not cancel my service. I informed him that I no longer wanted their internet service and I am aware that this call is being recorded so there is a record of my canceling my service.

A year later, I received a letter from their attorney for an outstanding bill of $373.75 that I do not owe. I think it is so in professional of a big company like Century Link to try to rob the little man. I am aware that times are hard but you can not force your service on anyone. I would like this matter to be investigated down to the recording of calls made by me to Century Link.

This complaint to you is directed mainly at Century Link, although both CL and Direct TV services are so interrelated. Century Link was the only company I dealt with initially and it was CL's representative who set up the bundled services. I had no contact with DTV and never even spoke with anybody from DTV until the installation date. Century Link was acting as representative of both companies. I understand that you do not deal with TV issues and will need to speak to the attorney general's office in reference to my complaint against DTV. I will try to summarize what transpired from 1/7/12 to the present. I have further documentation that I can provide, if needed.

A Century Link employee came to my door selling bundles from Century Link and DirecTV. After his 2-hour visit, I told him I would think about it and give him a call in the next several days. He then showed up at my door, unexpectedly twice more. On his 3rd visit, I thought I had all the info I needed and signed up for their bundled service. He once again stated that I had nothing to lose because I would have a 30-day period if I changed my mind. I made him go over the terms one more time. I told him that I was not a technical person and did not have the knowledge, and that I needed to ensure that all installations were included and that everything would be totally functional the day the installation was completed. He assured me that this was the case. Nothing could have been further from the truth.

Trouble started the day of the installation. My phone had horrible reception and they installed my computer modem in my kitchen, away from the computer and DirecTV hookup. To make this long story short, I had a phone that had so much static that I couldn't hear the dial tone and I had no TV service. CL technicians came to my house a total of 4 times over the next 4 days and couldn't solve the problem. They told me several times that the problem was with my phones, even though my phones had worked fine prior to their involvement. It worked fine again after going back to my old service provider. DTV also had to make another visit to rewire since CL had installed in the "wrong" place. The following day, we got about 6 inches of snow and I lost both phone and TV services from about 8:00PM until midday the following day.

I am a 62 year old woman with arthritic knees. There was no way I was climbing a ladder to the 2nd story of my house, especially in a snowstorm to dust off the dish on my roof. Because the reception on the phone was terrible and my TV kept going out and didn't have all the channels promised, I decided that I was going back to my old service provider. This occurred on the 4th day after installation. This is only a summary. In addition, a CL customer service rep named Stephanie showed up at my doors that evening wanting feedback on the installation. She was there for over an hour. She listened to the static on my line and saw the poor reception on my TV. After seeing and hearing the problems I was having, she said that there was too much that had gone wrong and there was no way that this could be remedied, and that she would have done the same thing that I did.

Things got much worse after that. I called DTV to inform them of cancellation. The gentleman I spoke with attempted to change my mind for about 20 minutes. I kept insisting that I would not change my mind. His attitude then changed. He told me I owed $2,000 for installation and another $480.00 for early termination. I told him that I owed them nothing since I cancelled with Century Link. He said that CL might have that policy, but DTV does not and he reminded me that he had my credit card number and they would take what they were owed! In a panic mode, I called my credit card company and told them what DTV had told me. They quickly put an alert on my case and would contact me if they heard from the company. I then called CL back and told them that their salesperson had lied to me about the 30-day guarantee as well as a few other facts that I learned about after the fact. I was informed that any dealing was "not their problem" despite the fact that it was their representative who was acting for DTV also.

They said that they had wiped clean all monies owed CL, but they had nothing to do with DTV. I maintained it was their employee who had lied to me and was representing DTV in this transaction. I spoke to 2 other people during that conversation, both supervisors. The first supervisor again told me it was not their problem. I then asked to speak to the supervisor's supervisor. The second supervisor called DTV for me while I was on hold. He got back on the line with me and informed me that DTV was only trying to scare me and in fact, he was able to get the charges reduced to only the early termination charges of $480. By this point, I was losing my temper so I told them this was not over and hung up. Since I had seen the salesperson on our cul-de-sac, so I then checked with some of their neighbors and found out this CL employee Kevin had also informed them that they had nothing to lose because they had a 30-day trial period.

At the time I signed up with CL, I remembered asking Kevin about the clause in the contract that talked about trial period. That's when Kevin informed me that if I were having trouble with DTV, they would release me from the agreement with no punitive fees. My husband witnessed this statement by Kevin and my neighbors said he had told them the same thing. I was still trying to get this mess straightened out when I got an even bigger surprise. I received a bill from CL for $137. I called immediately and wondered why I received this bill when they had previously told me I owed nothing. She said it was a clerical error and I owed them nothing. A week later, I got another bill from them saying that I owed them $1.52 and that payment was due immediately because the charges were past due. I called CL and informed them that they still had balance owing, they said it was another clerical error and would be taken care of immediately.

Imagine my surprise on 2/20/12 when I got a Notice from AFNI Collection Agency (attached) demanding $137 from me because Century Link had reported me as a delinquent payer. The letter said I had to make arrangement to pay this $137 or suffer the consequence. I was livid over this whole mess and contacted CL and demanded they straighten this out immediately. I told CL that I was getting ready to cosign a home loan for my son and if they screwed up my excellent credit score (over 800) with an erroneous negative credit report, they would be really sorry. I then demanded that they send me a signed letter stating the collection agency referral was erroneous. They refused. After going through 2 additional supervisors, they agreed to send this letter. Two days later, I received the letter from CL (attached). The letter was on a plain piece of paper, no letterhead and did not have a signature on it. It looked like it was typed by a 2 year old. It had different size type and did not look at all, official.

The letter was not even signed by anybody. The letter did not state that I was erroneous referred to the collection agency. It only said that my balance is zero now. I saw this letter as a snub, CL simply trying to humor me with a rinky-dink letter that admitted no responsibility for my predicament nor any apology for all the problems they caused. I am at my wit's end. I have contacted everybody I could think of about CL's incompetence with no success and now they're trying to ruin my credit. On numerous occasions, I asked if Kevin, their representative, had ever been asked about what he told both me and some of my neighbors. Surprisingly, their answer was always no. So apparently, they weren't addressing the training issue of their employee giving out inaccurate, sometimes blatant misinformation. After my comment about this seeming a little strange that they had not escalated this to a training issue with their employees, after over a full month, they finally asked for Kevin's last name and telephone.

I had given them that information on at least 5 other occasions, but they never tried to speak with Kevin. It had, by then, been over a month since the fiasco occurred and nobody had ever tried to contact their employee about what had happened. Kevin never gave me his last name because he told me the company would not allow it, but he did give his cell phone number, which he gave me at our first visit. I again gave them his phone number and name. The conversation was ended with the promise to speak to Kevin. The following day, I got a call from CL and said they have no Kevin working for them and that phone number belonged to an employee with a "Chinese sounding name". I told them that Kevin was of Asian descent and that must be the same person. Up to this point, according to their own statement, nobody saw any need to contact Kevin concerning what he had said to both my neighbors and me. I am appalled by this apparent lack of concern with what their employees are telling their perspective clients.

All this happened because a CL employee gave out erroneous information. Meanwhile, DTV is starting to bug me about the $480 they say I owe them and Century Link is trying to ruin my credit. Is this fair? Can a company get away with misinformation or should they be held accountable for any wrong information that their employees pass out, especially when this information and additionally, attempting to ruin my credit? I have contacted CL a total of 27 times, sent numerous emails and spent many hours trying to get this matter straightened out and still the company does not respond to me, choosing simply to refer me to a collection agency! There is much more information I can provide including dates, who spoken with and the number of times CL technicians had to come to my house, as well as what each of the technicians told me. It is a jumble of misinformation and conflicting information from different CL employees. They also dug a hole in my backyard, which left their wiring exposed. That hole is still there as of today. Yet, they do nothing.

I want to make it clear that I intended to switch to Century Link, it was only after so many problems were not resolved after installation that I decided I was just getting brushed off and decided to switch back. I am sending a copy of this letter to the executive offices of Century Link, but based on the company's responses thus far, I am really not expecting a response. Can you help me resolve these issues? Thanks for taking the time to read this "novel" I have sent you.

On 11/18/2011, a gentleman named Josh **, representing your firm, sold me on your service (order Number **). A check of my credit indicated a security deposit of $200 was required. I paid the deposit via a debit card and installation was scheduled for 11/25/2011. On that date, a Hispanic gentleman came out, fiddled around in my backyard and left. Later, another man came to complete the installation. He informed me that there wasn't a "drop" within 300 feet and that service couldn't be provided. I phoned your customer service department to get my $200 back. I was told it would be 30 days. When I objected to the delay, the young lady put me on hold for 18 minutes. When she came back, she told me 30-60 days, when I objected she hung up on me.

Today is March 3, 2012, 106 days since that fateful 11/18/2011 date and I have not received my deposit back. I, however, in that time received another visit from one of your sales people (on 1-21-2012), trying to sell your service along with three (3) mailings trying to sell your Prism service. Yes, that is correct; four (4) efforts to sell service to an address that you have already ascertained cannot be serviced.

By way of this communication, I am requesting for the refund of my deposit within fifteen days. Failure to meet my request will result in further action. First, I will contact the State's Attorney's office for this jurisdiction requesting criminal charges be filed for "Theft by Deception," in as much as you took funds for service that you knew or should have known you could not provide along with the doubling of any penalties in as much as I am over the age of 65. Should the State's Attorney fail or refuse to institute criminal proceedings, I will file suit in small claims court. Please guide yourselves accordingly.

I signed up for internet service from Century Link, and told them I needed my house connected to their lines outside. I had a modem, and would take care of the rest. They sent me a $100 modem, and nobody came out to connect my house. When I called and complained, I was told someone would be out the next day. A serviceman showed up, took one look, and told me my house was not connected to their lines (duh).

I told him that is why he was here. He left, saying that was my problem, not his. I called Century Link, cancelled any service, sent back the unordered modem, and told them what I thought of them. Today, I got a bill for $88, for the service that was never hooked up, and was advertised at $35 a month. I never had service with them, and I tell you now, I never will. Buyers, beware.

I called a month ago to change services, and it took the lady 2 hours to do two things for me: One, look me up in the system and two, change my services. What kind of people are they hiring? Do these guys have a horrible one word per minute typing speed or are they preoccupied with watching the Springer show or something? I just called in today to cancel my services, and I was dropped twice and transferred four times before a lady finally told me that the department which handled these disconnections weren't open for another half hour.

I called CenturyLink to report that a friend of mine, who is in good standing, hasn't had a working number for over a week due to the last snow storm in the Denver area. I was thinking back on the wonderful customer service that Mountain Bell and Quest provided when alerted by anyone about a working phone line that was out of service. Those customer service representatives made note of the phone number in question, thanked the concerned citizen for calling, and within hours the line was up and working again.

CenturyLink's version of customer service was non-existent. I shared the phone number that's presently out of order and was told that because I didn't own the account there was nothing the representative could do for me. It was an issue of security, I was told. Truly unclear how my reporting that one of CenturyLink's valued customers has a phone line that is out of order can possibly be a breach of security. The representative's refusal to place a work order or even make a notation concerning the non-operating phone line is a mystery. CenturyLink needs to put a new spin on their lame slogan - "Be stronger connected to our customers by providing true service." It was maddening to try to help out a friend by reporting a downed residential phone line, only to have CenturyLink refuse to assist.

I ordered the service, I could not get the service to start. They had to send out a technician one week after I ordered because the line was bad. Tried to get the technician to help with the install. He said that's tech support not my job. It's been 3 weeks of me calling tech support and I've tried to cancel and every time I try to cancel, they ask me about some weird information I don't have and they tell me they cannot cancel until they have that information. I have never been so angry with a company. If you ask to speak to a supervisor, they hang up on you and there is no one to complain to.

I have recently purchased a townhouse which falls under MDU (multiple dwelling unit) in CenturyLink's organization. I did not know this would be a problem until I tried to start activating service. I found out after I moved in that CenturyLink is my only option for TV and my only option for on premise Internet. That being said, I believe we call that a monopoly! I do want on premise internet, that was not a problem. I did want DirecTV, shouldn't have been a problem. They give you discounts for bundling services with CenturyLink, great! When I begun the process 3 days after I moved in, I wanted to sign up for everything. I did my research and knew what the promotions were and what I should be paying.

When I called to activate the service on 2/2/12, I was told by CenturyLink that the receiver/service that I wanted through DirecTV HMC (HR34) would not be available until 2/9/12. They said that I could activate my internet that day and they could "go back and bundle late, not a problem". I called on the 10th to activate the DirecTV service. Now, the receiver/service that I wanted would not be available for an indefinite period of time and now I was not able to bundle my services since I was already locked into an internet contract. Unacceptable! I stated my case to the customer retention department and she said she would apply a discount to my bill to make up for the difference.

Now on bill date 2/10/12, I received a bill for $119.45 for on-site installation and service for 8 days! I called like any concerned customer would to resolve my billing issue. After 10 minutes of back and forth around the issue, the only solution the billing department rep could offer was "just pay the bill in full so your service is not at risk to be disconnected". Unacceptable! So after nearly 6 total hours on the phone, during my business hours (8AM-5PM), I'm stuck with a huge bill and because I must/I do not have a choice to go directly through DirecTV, my bill is higher. I don't have the same discounts available, my internet bill is wrong (still) and they still are not bundled (internet/DirecTV). However, they still want to sell me more services every time I call. Someone needs to stop this madness!

I have logged the hours with their tech support to resolve the issues. They say it is nothing on their end, it must be our home. Interesting that neighbors in this area using CenturyLink are having the same issues. We do not receive credit towards our bill for the inconsistency of the internet service happening on a daily basis. When trying to call just to complain, it takes 10 minutes to talk to a real live person.

When we had to move to an apartment, I did not realize that even though I love where we are, I should have made Century Link the deal breaker. I ordered service on Jan 27, and was told I could only order a modem (first lie, you can get one at the local mall kiosk). From there, it just got worse. When I should have had my modem, which never came, I called and found out that it was never ordered. When asked if they could overnight one, I was told no, but I could have one the following week (another lie). Upset, I told them that I should not have to pay shipping due to their screw up. I was told I would not be charged. Knowing that more could be done, I called back, and was told one was to be overnight, and no I was not to be charged for shipping.

I should have it Saturday (another lie). Saturday came, and no modem, but after finding out I could pick one up at the mall, I called and they had the modem. So I pick it up (I was needing my internet for business and school) and install it which was a horrible experience trying to find a good signal. So, we return the modem that finally came on Monday the 6th. My bill comes, and here is the S&H charge. Very angry at this point because I have had nothing but issues with these people, I call. I am told by the girl on the phone (that was very unprofessional) that there was no record that I was told I was not to be charged for the modem. Then she starts arguing with me on the dates. I had my calendar, and told her the dates I was told. Then she had the nerve to tell me UPS does not deliver on Saturday (big lie). I know they do, I have received packages on Saturday, there was a UPS truck that day in my area, and even a package recently delivered Saturday in the apartment complex office. I was with Cox Communications for over 20 years, and had my issues with them from time to time, but never have I experienced such horrible, unprofessional service.

What makes it even worse, is when you call and try to talk to someone, the background noise gives the impression of a boiler room, which does not bring confidence to me that I along with countless others are being lied to. I have yet to hear one positive thing about Century Link, only complaints. I do know that in the future, when I am able to move again, if Century Link is the only internet provider I will look elsewhere. DSL is not nearly as fast or efficient as cable. My son has to plug in an Ethernet cable directly into the modem, so he can play Xbox live. With cable and a wireless router, his game was downstairs and the router was upstairs, yet he never had a problem. I have yet to be satisfied with Century Link in any way.

A week ago, my roommate called to sign up for internet service for our home. We started our University classes on Monday, so we needed internet access ASAP. The associates we talked to on this particular date, were very nice. It took close to 45 minutes, but they were able to meet our needs, and we were very pleased when they offered to add a land line, bypass any deposit, and send us a gift card that would cover our initial setup costs. We were a little concerned that the service was not to start until the following Monday (the day our classes started), but all in all, it was a good experience, until Monday. The equipment never showed up.

We called the company in a panic, and after not even being able to find our order for about ten minutes, the rude associate told us that the order was on hold for some reasons, and the soonest they could get it to us was Wednesday. After re-verifying the social security number on the order, we were transferred to a supervisor who told us that we would have to wait until Wednesday, no matter what, for our service. She then stated that she would call us back in ten minutes for other information. She never called back, so this morning we called again. Once again, it took them forever to even find our order. Then the associate went through all the sales questions again, and I told him we just wanted to make sure we were going to get our equipment and service tomorrow.

He asked to put us on hold, and hung up on us. We called back again, and asked to speak directly to a supervisor. He was hesitant, but did so. The supervisor looked up our order, and said that the order was not complete, and that we would not get our service on Wednesday. She then said that she needed a card to put on file for our account. My roommate explained to her that we specifically refused to give a card number over the phone, and that the associates from a week ago had told us that if we sign up for the phone line, along with the internet, it would be the same price monthly, and it would bypass any deposits. The supervisor claimed that no associate had any power to bypass a deposit, and it was told to her that not only one, but two associates had confirmed the bypass of the deposit, and holding card information. She said it didn't matter. We then told her to cancel our order, and that we would be reporting this situation.

Before Q-west became Century Link, my voice messaging system was set to four rings before it went to voice mail. After Century Link took over, it went to eight rings. Under Q-west, we used to be able to set the number of rings ourselves. Now, you have to call a customer support specialist, wait on hold forever, get transferred to a tech support specialist, explain everything again, and then wait ten minutes for it to go into effect. This is ridiculous. Century Link touts their customer support, but it is nonexistent!

I was sold on switching my internet service to CenturyLink and was promised an amount per month. i clearly restated several times the amount we agreed to, but when the first bill came in, it was much higher. She also did not disclose a connection fee. The first time I called and complained, I was put on hold for more than 25 minutes. The second time, after going through 4 different employees and stating I wanted to cancel the phone service and internet, I was told that I couldn't cancel because i was under a new contract from the original conversation adding the internet.

We finally reached an amount that was still higher than the original agreement. My neighbor also added internet service and was lied to concerning the amount the same month. i am shocked at the morals of this company and cannot understand how they get away with this kind of treatment.

My account was **, you installed under ground wiring in my front lawn and proceeded to cut six pipes of my lawn sprinkler. Contacted Nadia **, 18007331250. It took a least 8 phones calls to get just the pipes fixed. No one fixed the holes or sod. When I contacted with Jacklyn on 4/26/2011, she told me of no balance. Now months later, I received a credit alert from my bank about 62.00 I still owe you. I am a disabled gulf war vet and my veterans attorney told me to see if this can get resolved this way or, do we have to take further action for damages. If so, we can call the states attorney generals office. I don't want to post this on the v.a. web site about this incident. Please e-mail asap. So I know where to go from here.

I had been a Qwest customer for the past 12 years so I cannot understand how a company like CenturyLink does not value customer loyalty.

Earlier last year, my office called Qwest/CenturyLink customer service because we were having problems with our router and we were in need of a new one. At that time, I spoke to one of the sales associates because my office was trying to reduce overhead by minimizing the number of phone lines we had. The salesperson explained that we didn't have to get rid of any lines because they could give us a discount and we would be able to keep the same number of lines and pay less. At that time, we had no long-term contract with Qwest, a fact that I specifically stated to the salesperson. I explained to the customer service person that our business would be closing by the end of the year so we were not interested in signing a long-term contract. I stressed this to her at least a couple of times and she assured me that the prices she was quoting me did not involve a long-term contract. She specifically told me that we would continue on a month to month basis. She explained the pricing but told me it was best for me to see things in writing, which I agreed. She told me she would send me an email with all of the information so I could see the price breakdown. I never received such email and, in fact, I had to call her several times to request the email and to request a service technician to have us back and running on the following day. I left several messages for her and when I did not hear back from her, I left several messages with her manager. No one ever called me back! The customer service tech eventually came to our office late that week and I did not continue to call.

My office paid the bills on time, as we had always done for the past 12 years, and we continue to do business as usual. Last October (2011), I called Qwest/CenturyLink to terminate my service and I was told very rudely that I was still under a three year contract. I assumed someone was making a mistake so I asked to speak to one of the managers in the customer service department for small businesses. I explained to him that I was told specifically told there would be no long-term contract, but he just referred me to the back of my bill which states that I was under a three year contract. I insisted that I had been told otherwise, but his replied was that it was basically "my word against the word of the customer service person." The message was clear; shame on me for not reading my bills carefully. By the way, I never saw my bills because these were paid by our office manager, who - like most people, did not read the back of the bill. Even so, he did agree that a contract should have been sent to me and that the customer service person had failed to follow up with this information. Despite their failure, I was still told to pay.

He told me that because I had been a loyal customer, he would let me out of the contract but that I would have to pay the amount that I was originally paying ($335 monthly). I told him I did not feel this was fair since my intention when I had initially called was to disconnect one of the lines and lower my monthly bill. He told me this was the only thing he could do for me and I told him I would be appealing this by writing a letter to his superior. I sent a letter to the small business department last November of last year and never heard back again. I had assumed everything was resolved when, surprise! I received a phone call earlier this evening from a collection agency. The person from the collection agency told me in a rather rude manner that CenturyLink had turned our account to collections since they had not received any money from my (now closed) company or me personally.

I wrote again to CenturyLink and will continue to fight this. I may need to get an attorney and will definitely report their business practices to the BBB.

I live in Deer Canyon Preserve, a community of Mountain Air. In early 2000, Qwest (now Century Link) installed phone cables and equipment that was not state of the art (not DSL capable), as this community was being built. As a result, they can only provide antiquated dial up internet service. Since I prefer a high speed service, I prefer to go with a satellite provider. Furthermore, I prefer a TV provider who I believe serves me better. Because I am not using Century Link/Qwest dial up and their partner TV provider, I am forced to pay a high cost just for their phone service since I cannot take advantage of their bundles. My monthly bill, just for phone, costs approximately $60. I have called them inquiring if they will update their phone equipment to DSL service and have been told that will never happen in this community. I have also been told I cannot change to another phone provider like Vonage, which would cost me a lot less money each month. I'm retired on a fixed income. I feel it is an injustice that as a consumer, I cannot get a less expensive phone service provider.

Is all this true? I thought a consumer could freely choose which every phone company service they wanted. Does Century Link/Qwest have the so-called corner on the market here in this community? Is that legal? At the very least, I feel (if that is true) I should be availed of a significantly reduced monthly bill just for their phone service. Basically, competition for consumer phone service doesn't exist here. I find that very unacceptable if this is true.

The people installed the wiring in the ground to connect the computer and cut through sprinkler system and destroyed my lawn. You repaired it after approximately 8 calls and then did not fix holes all around my lawn. It cost me to re-sod and level lawn. I canceled you, and when called to cancel on 4 26, Jacklyn told me the cause of damage and no balance due.

Now, I got an alert of my credit score; and your name was on it for $62.00. Now, I will pursue this with my veterans' lawyer. I am a disabled gulf war vet and will be posting this on the web to all vets about how you treat your customers and further will try to recover the cost of the re-sodding and labor.

I cancelled my internet service with Comcast on Jan 9. That day, I was promised internet service by Century Link. One week later, and after 5 hours of my personal time on the phone trying to get connected, I told them to cancel my order, not my service, as I never had service. I sent back the modem through one of their stores, and have the receipt. When I canceled, I told them not to bill me a penny, or I would contact the Attorney General in Colorado. I just received a bill for $24.17, and never had one second of service, but instead gave them 5 hours of my time. Can I bill them for my time? This company is protected in the fact you can only email them, or again talk to a customer service rep, that has no initiative or power to resolve the real issues, especially when they get complaints all day long.

i purchased a bundle with CenturyLink and was told it would be $100 a month. Last month, it was $108; and this month, $131.00. I sure was sucked in and want a reimbursement.

I was a QWest customer for years and since the switchover, I've gone days without phone service. It's been worse since the start of 2012. I can't get a dial-tone to call out but can get calls in. When people do call, there is often clicking on the line and they get cut off. I have a two-line package. I should be able to use one of the phone lines to make calls. I'd go VOIP but the DSL is iffy.

So, here is the deal. I think its high time we Coloradoans contact our state reps, our state senators, our city council reps, and our mayors and tell them to end any exclusivity agreement they have with this company. It is high time we have an alternative before someone gets killed because they can't dial 911 during an emergency.

I wish I were joking. Bad phone service can be deadly.

On 8/24/11, I switched from Cox Communication to CenturyLink. I have a security system with cameras linked to the internet for viewing while I am in NJ. CenturyLink assured me that there wouldn't be a problem to maintain this link.

Since the install I have lost this connection, numerous calls to CenturyLink to no avail. According to my security system (Foresight), CenturyLink needed to open port 50000. Again after numerous calls, they said this couldn't be done remotely and according to a supervisor (in the Philippines), I would physically have to be at the residence with a laptop plugged into the modem and they would then guide me as to what needed to be done.

On 1/14/12 I arrived in AZ and spoke to Rick, then Matthew (in the Philippines) who didn't have a clue as to what I was talking about. I then asked to be transferred to a US rep and spoke to Andrew. He did try to help but told me they weren't trained to do this. 1/15/12 I spoke to Alena, a US rep who researched my initial call from mid October 2011.

She told me that the rep from the Philippines misrepresented himself as a supervisor and the information he gave me was totally incorrect. She stated she would document this incident and give it to her manager. I now want to cancel CenturyLink and go back to Cox. I was told by Kathy on 1/30/12 that I would be charged with a cancellation fee of $200, yet I never signed a contract to that effect. Please help.

First and foremost, this in no way reflects on my FA Teri ** or her ability to do her job. She has been very, very helpful with me so far, but I feel that at this time, my needs warrant an FA Manager such as yourself. In fact, I give her kudos for being very patient and very helpful. She gets a gold star in my book.

I am in a very unique and awkward position. Since last March, a lot has happened (this was when my grades started to be affected as you can tell by your research). eCampus was updated (but didn't take full effect until June). My Internet Service Provider (Qwest) was purchased by Century Link. Qwest had neither throttled nor data capped (a means to control internet traffic) my connection. In fact, my DSL connection through Qwest was really top notch. The service they provided was the best in my area (which is why I chose them in the first place and worked perfectly for my courses at UoPX up until last March). Since the purchase of Qwest by Century Link, however, the quality and reliability of my service went downhill.

Being unemployed, I really didn't (and still don't have) much of a choice as who my Internet Service Provider was/is. The cost of my internet service is not paid by me, but by a job advocacy group. They agreed to cover my internet service as long as I was in school. Why didn't I go with Bresnan (now Optimum) Cable Internet? For two reasons: Cost (I couldn't afford the switch over) and I heard complaints from a few friends who did online, some sort of online learning (at the local college), that their connection went from being mediocre to unreliable when using the online portal that the local college uses. In fact, my DSL connection is nearly twice as fast as what Optimum provides for my area (I ran several speed tests myself) contrary to what Optimum advertises.

The only other internet providers use some sort of Wireless (WISP or Cellular). These I am unable to use because of my proximity to the military base (I live right outside the base gate) and the railroad (which is only less than 5 blocks from my house). Most of the Wi-Fi hotspots in my area are maintained by Century Link and/or a joint venture between Century Link and AT&T. Do you see a pattern developing? Have you looked recently at similar policies of your own ISP or even the ISP used by the University? Since last year, most (and probably all by now, at least in my area) broadband (Cable and DSL) companies have started to use throttling and/or data capping as a means to control network traffic. This has had a major impact on how we, as students, are able to use eCampus (namely Toolwire and MathLab) both effectively and reliably.

I have tried, unsuccessfully, many times to convince the University how serious this is. It is something neither I nor the University has any control over. This is frustrating especially when I already have a broadband connection and nearly every computer in my house more than meets the requirements (both in hardware and software including updates) set forth in a 30th June 2011 letter which states what is technically required to be a student at the University. I'm sure you've seen this email which comes out every year. I do not feel that my situation is unique or rare because, admittedly, at this time there are no reports or statistics to prove otherwise one way or the other. There won't be unless the University takes this seriously enough to look into this and see how other students are being affected (for example, make this one of the causes to look into when tech support gets a support request from a student and that student has already done everything in their power to remedy the situation).

My question remains: Since I may have already exhausted both my appeals and any "credits" or leeway the University has to offer, I have no credit (and no one to co-sign an alternative loan), I recently started a minimum wage job (only 20 hours per week). What are my options to get my final 2 classes out of the way and continue onwards to the bachelor's program with the University of Phoenix? I am desperate here. I hope that the University can see where I am coming from and I am appealing for some sort of agreement that will be beneficial to both this student and the University. I would like to emphasize the fact that it does make sense (economically and financially) for both me and the University to find some sort of commonality.

I have been a drum beater for the University since first becoming a student. However, I feel that now my drum is about to be silenced. Is there someway you can help me?

Since the transition from Qwest to CenturyLink occurred, I have had nothing but problems in the thousands of dollars for a wireless phone and internet service. They are unwilling to deal with the ongoing problems with their customer service, billing and managerial departments. I am just about speechless. I am so angry about the situation and I know not what to do at this point other than get on the bandwagon to give a negative review.

Century Link's bungling caused me to be without telephone and internet service for almost three days; they even admitted it. Both my telephone and internet service failed at 10:00 AM on Thursday, January 19, 2012. When I reported the failure to CL, I was told that service could not be restored until Saturday since the failure was the result of cable damage. When I again called CL, they continued to insist that the fault was the result of a damaged cable and it could not be fixed until Saturday. I pointed that the telephone next door, which was connected to the same cable, was working and that I lived only 1/2 mile from their equipment building and asked them to tell me exactly where the cable problem was so that I could walk over there and verify that the cable was being worked on; they refused to tell me where the problem was. All they would do was recite prescribed sentences from their book.

On Saturday, after I threatened a lawsuit, they finally sent a technician out. The problem had nothing to do with the cable; the problem was in a pole-mounted connection box! The reason they thought it was a cable problem was that cable work was being done in the area, so, without checking, they assumed that my problem was the result of cable damage. If CL had actually checked to determine the cause of the fault, my internet and telephone service could have been immediately restored instead of three days later!

CenturyLink phone/internet service purchased and took over Qwest in 6/2011. Apparently when this happened, the email service provider MSN would no longer carry the q.com webmail. CenturyLink claims to have sent "postcards" to customers regarding the change. The only information I received was an e mail from MSN stating that service would change. There was no information received from CenturyLink stating that if all email from prior server needed to be saved or it would be deleted. I have now lost 5 years worth of email documents from this blunder. I have asked for a copy of the official notifications regarding this issue but there is a refusal to comply with this request.

So this is not the first time since Century Link took over my DSL from Embarq that my speed is so slow. So 3 nights ago, I call into Century Link to and report this and they send me to "their" speedtest website and guess what, it looks just fine. I have always used www.speedtest.net and it too will tell me I'm getting what I pay for, but when I have problem it shows I'm not. So now, I get 1.5mbs when I'm paying for 3.0mbps of download speed. Yes, I can see some slight variations from time to time but 50% and consistently?.

So call back again and ask for a supervisor and he tells me, yes, there is a problem and they should have told me on the first call. No estimate as to when it will be fixed but gave me a discount. So problem still exists, so I email Century Link. They actually reply back and tell me that there is a problem and it will not be fixed until June 2012, consider it done and have a nice day basically. So I have emailed them back, asking them to up my speed to 7.0 or above so I can get the 3.0mbs I'm paying for, as this is complete fraud.

They are selling a service they are not providing and not telling their customers that they are having this problem, hoping they will not notice. This is how this company operates and luckily, I have an email from them stating there is a problem in this area with slow connections that will not be fixed till June. So, bad planning on Century Link's part, but I think this letter is worth something but not sure as to how to get this company to straighten up. For me, I want what I'm paying for, but I know there are others out there that are having this same issue and don't know it as they are thinking this is just the way it is.

Century Link told my husband and me that because we have DirecTv and internet through them that our services can be bundled. However, they didn't tell us until we already signed up for service that it would take 4 months to take effect and they will not give us money back for any of the four months. In this day and age, why would it take four months to bundle the two services? If it is an issue on their side, why not give a billing credit or something? This is bad customer service, even worse than when it was Qwest. If they keep doing things like this, they will not do any better then Qwest either. Also, it is just wrong to tell somebody they will pay one price but charge another.

They turned off my internet service stating the account was overdue. Payments are automatically taken out. I checked my bank it was all paid and current. I called back and they wanted $200.00 to turn it back on! I paid the fees and it took 48 hours to get service (when they only have to turn it back on via computer). Then, I lost phone service. I called for a tech to come out. The rep was rude and hung up. The next person gave a ticket number and scheduled service only to find out the day they were to come out that no one showed up and there's no service ticket in the system!

I would rate Century Link a one star. I disconnected Century Link service because it was really slow. I made sure that the modem was returned on time. Unfortunately, I did not get a receipt for the receipt from the UPS. A month later, they sent me a bill for $109.29 for an un-returned modem. I called them and they said that they have the modem but it was returned late. They said I have to show proof that it was sent late. Of course, I don't have a receipt to show that it was sent on time.

I requested them to show me proof that the modem was received late or else send me back the modem if I am to pay $109.29 that they already received. They refused to do neither. It is not fair for them to claim that the modem was received late and yet expect the consumer to show proof of date of delivery. If I am to pay $109.29 late fee for an un-returned modem ( which was not late and was received by them) then I should have the modem back. Someone tell me what I should do. I don't think I deserve to be charge $109.29 for a late fee when neither sides can proof the date of delivery. If I knew this would happen, I would have kept the modem for future use and pay them the fee instead. This is really unfair.

I was fooled into signing on with CenturyLink back in August last year. I had Quest for many years and had to leave them at one time. I was skeptical with the promotion but I needed the internet and the phone features. I was promised a gift card within 3 weeks. It has been 6 months and as of today will not be receiving a card. After talking to and being jerked around by so many and continual lies about the card, I wrote to Glen, post head CEO, and of course his assistant responded. In my painful experiences, I was given some discounts but this had nothing to do with the gift card. I kept many notes on the cruel treatment I got from most of the CenturyLink employees.

I shared with Jerolyn, the right arm of Mr. Post Head CEO, the treatment I got. She was rude and completely unfeeling about my rude beyond rude experiences! So after 6 months of expecting a 50 dollar gift card, now she says I will not be receiving one. I knew it! Those were the same reasons I left Quest after 30 years of them making their wages off of me! Fifty dollars is nothing to them. Their customer service means nothing to them! What a sad world we live in! "What goes around comes around"!

Our president elected Mr. Post, I am sure if we all take time to write to him and we join together, things may change, with all that time, all that energy, all of that cruel abuse from their employees! I have physical limitations and cannot deal with stress very well. Stress causes me to go into a major pain flare and they have almost sent me to the hospital, asking them over and over not to pass me around. Do they listen? Do they care? No! What liars, what scammers! It isn't just the matter I was expecting the gift card.

It is mostly the matter of being battered and there is no recourse, because they could care less about us as customers! They do not give their gift cards. They do not keep their word. They do not treat their good paying faithful customers with any respect! When I had Quest before, my bill was messed up for over 6 years and they never fixed it! A woman who had worked for them for over 25 years said she had never seen such a mess of a bill! Good luck to all of you who have had to see the truth about CenturyLink and their lack of scruples and customer service!

They don't even deserve a star. I have never spent so much time on the phone with another company and never come to any solutions. My internet only intermittently worked. I had it for six months. Every time I called, they said everything was fine on their end. They had technicians come out again. They said nothing was wrong. I kept having the same problems. They never once gave me any solutions, discounts or refunds until I decided to cancel. Then, to top it off, the mailing labels they said they sent to me never came in the mail so I couldn't send their equipment back which I would be charged $100 if not returned. However, I had to wait for a mailing label. There wasn't a physical address they could give me to send the equipment back and there's a 30-day time limit to get it back to them and they cannot extend the time I have to get it back regardless of me not receiving their shipping labels.

Essentially, I will owe them $100 at no fault of my own. They are raping me of my money as I am unemployed, single mother and next to no child support cannot afford. I don't want their equipment. Why won't they take it back? I want nothing to do with them. Perhaps, I will have to go after them legally. It is morally and ethically not right. I will never do business with them again. The saga continues.

I had great service through Qwest for years but in the last few week, we have had numerous DSL outages. We have not had Internet access all day today. We do not know when or if, we will have access again. They have a different answer every time we call. I run a business out of my home. I was unable to complete work or make money today and I spent at least an hour on the phone with CenturyLink.

In October 2011, I signed up for the bundle package for CenturyLink prism TV/phone/internet. As an incentive, I was offered a $150.00 American express gift card for signing up for the service. I called CenturyLink on 12/14/2011 inquiring on the expected delivery date for my gift card. I was told the expected delivery date was 12/24/2011. I did not receive the card, so I called CenturyLink. I was told that it was submitted on 10/19/2011, the expected delivery date was 12/24/2011, and was accepted on 12/14/2011. I called a number given by CenturyLink, 1-888-900-2347, for the gift card services and they said to give it more time. On 1/11/2012, I called them again about the gift card and was now told they have no record of me or a gift card.

Mike, the service tech, was scheduled to arrive on 1/10/2012 during 9 am-12 pm. He had my work number and left a message saying he was leaving Bremerton and would arrive approximately at 9:30 am. I went down to the lot of my condo to meet him and stood there, freezing, waiting until 9:45. I called my co-worker and told her to call me when he called again and went up to my unit to warm up. Within ten minutes, she called me to say Mike had left another message claiming he had waited for me, and that he had left and I needed to call the main customer service number to set up another appointment. He could not have been waiting more than five or ten minutes for me (which would have made his trip from Bremerton to Bainbridge an hour--half an hour past his projected time of 9:30 am). Then, to not even have the decency to leave the cell number he was calling on to potentially catch him before he left the area is clearly a person not interested in doing his job.

I called immediately the main customer service line and spoke with a very nice woman who could not find me anywhere in the system. She is wondering if Mike somehow deleted my new account completely! A service tech has the capability to do that? If this is the caliber of technicians sent to interact with the customers, I do not want to do business with CL even though they are the only provider in my area. I asked the customer service lady what I could do and besides calling back with the account number I was given to make sure I even have an account after the "Mike incident". She could not resolve the matter since I was no where to be found in the system. I am very dumbfounded and upset to be treated like this when I took the morning off from work to accommodate the window I was given and I was waiting outside in the cold for Mike a good 15 minutes past the time he said he would be here.

After having a bad experience with Comcast and I got a contract with Century Link for one year internet service in my house. I bought a modem from them for $99 and they broke the payment in three monthly payments of $33.35 and the monthly internet service was supposed to be about $35 because I got the one year agreement. So, my monthly payment for internet service and the modem payment plus taxes should be between $70 and $ 80. The first payment that I made by the end of December was $ 211.70 for two months of service and my third bill coming in January is of $ 96.

I discussed the previous bill with 2 or 3 persons including one supervisor at the company by phone and I was not able to win and I had to pay bill no matter what. There are charges that I feel and I know are theft. These companies like Comcast and Century are stealing money to most of their customers and I am one of them. I would that some one stop these companies stealing my money. The bad thing is that these are the only two companies that control that business and we have no other choices. I hope somebody can help me with this matter. I want to do something and I do have the proof. Thank you so much!

CenturyLink is the worst company ever. Do yourself a favor and find another broadband provider or consider mobile broadband if no other provider is available. I cancelled DSL service on October 27, 2010 and returned a modem with a shipping label provided by them. Then on January 4th, 2012 I got a bill for $106. I called customer service, listened to 5 minutes of advertising, and then got connected to someone who then transferred me to someone else in 'finance' for further investigation. After 15 minutes they discovered the modem had been received by them so they cancelled the bill. That was my experience.

My dad's experience goes like this. He had both land-line telephone and broadband service from CenturyLink. I rigged him up with VOIP through broadband which worked really great, so then he cancelled his CenturyLink land-line. Two weeks later he gets a bill for the broadband that was more than double the previous cost. He then called to complain about the increased cost and instead of lowering the cost and keeping him as a customer, they repeatedly to try and sell him additional services at higher cost.

They didn't seem to get that he wanted to lower the cost and not buy more services. He gave up and arranged for broadband through Comcast, then cancelled CenturyLink DSL. I rigged his voice-over-IP with Comcast broadband and it works great. Thankfully there are other options now (like cell phones and voice-over-IP). So I will never do business with CenturyLink again. Good riddance, CenturyLink.

I can't wait to cancel all of my service with CenturyLink. I never had a billing problem when they were Qwest, but ever since the name change my monthly bills have been steadily increasing in small increments month after month even with a supposed 5-year locked-in agreement. It's almost impossible to decipher the bill, too. Nothing is itemized. All it reads is "service additions" and "changes", which tells me nothing. Plus, I didn't add or change anything. I don't have the patience to get on the phone with these people. I know how smoothly that goes. I'm just going to cancel and go strictly cell phone and broadband internet.

I recently moved and asked Century Link to end phone and Internet service at my old address and to start new Internet service at my new address. They instead billed me twice for my new service with two different account numbers and continued to bill me for my old account that I cancelled in October. They were helpful though in getting my new Internet service up and running. I am still waiting to get my account issues resolved.

I'm curious if anyone else has ran into this situation. Basically, Century Link has a contract with my apartment complex and DirecTV has to go through them since they control the dish on the roof. One day, I came home and there was a note on my door from Century Link that stated that they were going to be doing some upgrades and my DirecTV may possibly be affected. Sure enough, my DirecTV went down.

When I called Century Link from the number on the note on my door, they said that my account was set up incorrectly and that they could no longer find it. But at the same time, they couldn't create a new account and transfer my old bill to it. Their only solution was to bundle, which I now felt like they were in complete control of my DirecTV. After calling them several times and being out of DirecTV service for over a month, I bundled. I was paying $50 for my Internet and now, I pay $110.00 and they told me that I'm locked into a two-year contract since bundling. My total bill is $152.00.

I lost my DSL connection with them and the only response was "If it's not back up in 24 hours, call us back." What the hell kind of service is that? In the past week, I have had close to 24 hours of down time compared to the less than 4 hours over 4 years prior. They have offered no reason behind the interruption and no real support. I am truly disgusted with what this company now is. Be careful people.

Multi-part fail. I ordered bundled services online, waited two days as indicated then called and found out my order was not able to be processed because my location doesn't qualify for their Prism service. The TV was set up through DirectTV after that but it took almost a week to set that up. Fail. The phone was supposed to be installed on Tuesday, 12/27. I called three times throughout the day to see when the technician would come. I was first told before 2PM, then I was told before 6PM. Then I was told it would be turned on overnight and would be working in the morning. Nobody showed up, still no phone service. Fail. I phoned today and told that I'm #9 in the cue for installation tomorrow but if I want any additional lines put in or installed in a new location, I would have to wait even longer. It has been close to two weeks and we still don't have phone service. Fail.

I was misquoted a price. The representative gave me a price. I agreed to it, and began internet service. I received my bill and was told that the area that I was in demanded that I pay a higher price for internet. The price that I was quoted is not for my area. Cool, I understand they made a mistake, but then they told me I still had to pay the bill. So basically, they misquoted the price to me. I started service with them based on the price that I was given and now they are telling me that I had to still pay them. I was furious. And I told them to cancel my service immediately and refund me for the installation fees etc. After some back and forth, they offered to give me a credit. But this only happened after an hour of arguing with them.

They provide horrible customer service. The representatives are rude, disparaging, and unprofessional. Their business practices are deceptive, dishonest, and fraudulent. I am canceling, after less than three months of service. CenturyLink is adding service fees, and a late payment fee, even though they have a record of cashing my check before the renewal date. Despite that fact, the representative said I was "a liar", and I would not be reimbursed. When I asked why, he said "because we can".

I had tried Century Link internet service for 3 days but had to cancel as the internet service is extremely slow. I returned the modem within 5 days and they have the log of it. But started to get call from a collection agency for a bill of more than $120 (for 3 days service). I called the century link service immediately and was told that it is resolved; but after 3 months, I'm starting to get call from their collection agency in MA again. Stay away from Century Link. I tried to call customer service again but matter is not resolved yet. I'm going to report to BBB as well.

I was quoted a price, and CenturyLink started overcharging me almost immediately. I want a refund and a locked in price of $19.95 as their website states.

Okay, let's all admit that CenturyLink is only a front for Qwest, to continue their extremely poor service. I've spoken to several of their customer service reps, who've admitted that nothing has changed office wise. Same policies, same management, no 'changing of the guard' so to speak. I've had poor installation at my new address. The internet dork that came to install for us (we dropped our phone service), tried to tie my temporary line from the box, to a non-functioning Comcast line above ground, so my dogs wouldn't chew the line. Instead of using zip ties, to professionally address the problem, he used a slip knot to secure the line to the aformentioned Comcast line.

I had to (in front of him) grab my ladder, and correct the mistake he made. For those who may not be aware, kinking a cat-5 line or phone line, is not recommended for quality connection for dsl, or any service. They also dropped our bundled package from DirecTV, when they set up our moving date. So, I incurred a $198.00 bill from DirecTV, which would not allow Qwest to port with them until the bill was paid. Seems that Qwest pays DirecTV in arrears for service from Qwest customers. When they dropped us, DirecTV demanded payment in advance. So, on my second month, I incurred a $198.00 bill from DirecTV, and a $135.00 fee from Qwest.

I spent hours, on the phone with these two monkeys (companies), and still feel that somehow, the 'shell game' got played, and I walked away duped! Qwest has a monopoly on this area, and to suggest they've been bought out and are under new management, is a complete sham! I wish AT&T or any other provider of major league could move into the area. Customer service and product would increase 10 fold, why should they improve? There's no one to take away their customers.

The out of pocket expense are supposedly 'refunded' through discounts. Apparently, when a company the size of Qwest and DirecTV make errors on their part, all you get is an apology and a $10.00 discount a month, until they've made right on their ** errors. I'm still out $198.00 now (or then). This all happened in August 2011.

After CenturyLink took over Qwest, I have nothing but issues like so many have experienced. This company is a joke. Qwest took the time to seek my needs in repair, setup and get my services back. CenturyLink cut me off without any prior notice and when I found out I was only 3 days past due, they wanted me to pay my bill in full (which I have no problem). But when I paid my bill, they told me it can take 24-48 hours for service to restore.

I advised them I need it up within an hour for a work report that was due and the rude service lady said, "I am sorry, we can not put you in front of everyone else's need before yours so you will have to wait 24-48 hours restore". Bull. When I was with Qwest, they turned me on in 30 minutes knowing how high importance it was, no matter what I was doing.

As far as I am concerned, when another internet provider moves into my area, you bet I am going to switch off of CenturyLink. I would never recommend them or use them.

After CenturyLink took over Qwest, I began to have immediate problems that have escalated into the ridiculous at this point. As I attempted to move my existing service, for the first round they simply cut service to my house of origin which I was still living in, but did not install new service in the new house. I have since logged exactly 8 hours, that is 8 hours of phone time and 16 hours wasted waiting for techs who never showed on two separate days. If you multiply that by my hourly rate, that would amount to $480 of my time. The phone customer service is the most inefficient system I have ever encountered. I keep a log now and have spoken to a total of 10 people in my four phone calls, two hours each, and was even transferred to companies who had no idea who I was or what my service area was including Frontier phone in some other state.

I have tried three times to have my DSL and phone lines activated and jacks installed inside. Three times I have not succeeded. This is beyond bad business, it is absolutely incompetent. Compared with the stellar service of Qwest in my area, CL has ruined this company. Also, I don't know about anyone else but when I read the "deals" they offer new customers instead of the people who have been with Qwest and beyond for 20+ years, I am becoming annoyed. Why should new people receive all the benefits? I am considering many alternatives to CL as I predict nothing but further problems.

I wrote a couple of weeks ago and was not able to get to a computer but had dealt with an Andrea from CenturyLink that found out that I was an embark customer still but she got everything fixed and I have to say now that I am back from vacation or should I say a mini-trip that everything got fixed.

I am going to stay with CenturyLink and I know Vonage talks a good line but the real deal especially in Kissimmee is to actually disagree with Vonage and agree with bundling not Brighthouse but CenturyLink by next year and going forwards. I will be having all 4 services and saving more money than with the stupid Brighthouse that never works and yes Vonage will never work like I said before and getting honest to best service staying with CenturyLink. So if you are in the Kissimmee area, stay with CenturyLink.

Now I have to write to Hertz Rent-A-Car about an issue but other than that, you all take care now and give CenturyLink a chance. They understand and will give you the best service indeed.

Horrible experience. Installation resulted in no free install as promised and a charge for a modem I already had. After five different (over one hour) phone calls each time promising a refund. Never happened. At cancellation, claimed that they couldn't find any documentation of refund request or of my claim reference number. So I will now pay so that they don't send me to collections. So don't believe "free install" and don't use this company.

Someone called this customer (an 84 year old woman) and convinced her to change her phone and television service. It is supposed to save her money, so she said okay. The customer is my mother, who does not have a computer or e-mail address so I used mine. She did not understand they would put something on her roof (satellite) nor did she understand the instructions to use the TV. They told her it would cost hundreds of dollars to change her service back. She has been a Quest customer for many years.

Now that she is a Century Link customer, she cannot hear callers. Friends and family who call cannot get through. All we get is a message that "the customer has not set up her voice mail yet". She does not know what that is or what it means. Meanwhile, callers are concerned about her health and safety because they cannot get through. She has an answering machine, does not want call waiting. She wants a busy signal to work if she is on the phone. She does not want a voice mail system. We cannot reach her and are worried. This whole situation is ridiculous.

I am a costumer of this company (Qwest CenturyLink) since 1997. They cancelled our long distance company Startek on 10/20/2011 and charge us $431.81 just for 20 days. We called them several times, and still no answer on our question, why this happened. We have proof that they cancelled our long distance service on this day. No one helped us yet, and we are calling them everyday to solve this problem. We will probably cancel tomorrow, but I like the entire world to know what happened to us.

Don't sign up with CenturyLink on the promise of a $50 gift card. My mother signed up for your High Speed Service back in June and was promised a $50 prepaid Visa Card if she contracted the service for 5 years. Despite having paid for her service promptly every month, she has yet to receive the card. Today she attempted to find out why and was provided a tracking number (495956368), which shows the card redeemed. She has been on the phone for 45 minutes and has been transferred through 5 employees and is currently on hold for a supervisor (10 minutes so far.).

You'd think that your company could do something as simple as fulfill your promise but apparently that is not the case. Additionally, she has been provided 4 different numbers (some not even working) and no one seems to care. I'll be posting this to consumeraffairs.com and will contact the BBB afterward. There's a lot of wasted time being transferred from employee to employee.

As honest as I can be at this point, Centurylink does not care one way or another if you use their service or not. I am finding out now that they could care less if you bundle with them all not they are just going to say yes to anything and do whatever they want to do. All I have is local phone and internet with them nothing else and I am now paying over a hundred dollars $113.98 for this.

My wife and I are looking to go back to Brighthouse due to fact Vonage does not work in our area because we had Geek Squad try their best and if they could not get Vonage to work no one will. Also Century Link had a great package that we were only paying $80.00 for first year and now way over a hundred dollars so we are now looking to see options back with Brighthouse to get our off Centurylink. I was hoping AT&T as well but they do not cover Kissimmee Area either and my neighbors next to me are very happy with new equipment at Brighthouse.

I switched to CenturyLink from Vonage. When everything has been arranged, CenturyLink said they would advise Vonage of the change, and that we are having our service provider changed. It never happened. We ended up paying for two months of Vonage plus CenturyLink. I came to find out that the only one who could cancel my services with Vonage was myself. When I called CenturyLink they refused to acknowledge the false information they gave me, and the rep got an attitude, said he would transfer me to a supervisor, and hung up on me instead. I am quitting CenturyLink, and will never go back. They said whatever they had to, just to get my business, and then lied when confronted. I'd go back to two cans and a string for phone service, than use Century Link. I will be filing a complaint with my State Attorney General's Office.

I set up an account to start internet services through Century Link online with the option to set up the connection myself. I got the modem and connections through the mail and waited until my service was turned on to set it up. When I set it up, my internet access wouldn't work so I called customer service. After about a 20 minute wait, they simply walked me through the same steps that the brochure (instructions) gave me and told me to try different phone outlets. After this annoying process, they finally told me they would send a technician to my house.

So I waited at my house for four hours for the technician to show up and they never did. Therefore, my internet never worked. I work full time and have a busy schedule taking three college classes. I was annoyed with wasting my time calling customer service (both of whom sounded like they had a strong accent and were probably sitting in some other country at the time) and waiting at home for someone that never showed up. Even though my internet service never worked in the first place, Century Link still billed me about $120 and suspended my account. What did I care they suspended my account when it never worked anyway.

A couple months later, I find time to drive to the Century Link store to talk to someone face-to-face. They had one person manning the store and had so I had to wait for about 10 minutes while he was helping some other folks. After the wait, the salesman told me all he could do for me was mail back the modem I brought back and call customer service for me. So I spent another 30 minutes either on hold or talking to customer service again and then the Finance Department. I informed them of the fact that my internet never worked so why would I pay $120 for a service that was not provided to me. They then informed me that I needed to pay regardless and if I didn't pay right then, the account would be forwarded to collections. I told them that that was fraud since the service had not been provided and I would be in contact with Better Business Bureau (after some research apparently Century Link is not a BBB company) and they simply said have a nice day and hung up.

One star because 0 is not an option. I canceled my account with CenturyLink in October 2011. On Nov. 5, I was charged a $99 cancellation fee because I allegedly entered into some sort of annual contract with them in April 2011. They drafted my checking account because I was set up for automatic account drafting. I have no recollection of agreeing to a one-year contract for anything. I had the highest level of internet service with them for years and my monthly bill did not change after April. I have no idea what they are talking about and they are clearly not interested in explaining. I no longer have access to my account online because I canceled my account, so I can't prevent them from further drafting. Infuriating.

This would be less than 1 star for horrible service. For starters, the bill is always wrong and needs a call almost every month to resolve the extra charges. In the past, I was informed that I needed an upgraded modem and they would send it to me at no cost as long as I sent back the one I originally got. They sent the modem and I sent the original back, which then they said that they never received.

They then charged me $100.00 for a modem I never wanted in the first place. I battled on the phone with them for hours about the charge. I tracked the modem that I shipped to them with UPS and it was received and signed in by someone in their warehouse. They said they had no record of the modem. I sent them a copy of the tracking document and they still tried to deny it. Then I threatened to take them to court on the matter because I had proof of the transaction. They then credited back the $100.00, but it took 2 months for them to do this.

I refused to pay the money and then my bill was past due. What a complete nightmare. I would drop Century Link today if I could. What action do I have to drop this horrible company?

I received a call from a CenturyLink sales person telling me how great it would be to have the voice over IP system at my business. I was going to save over $100 per month with this service. CenturyLink made me aware that I needed the person who installed my phone lines to come out and do some connections. Everything went on as scheduled. The day that this T-1 was installed, everything went hay wire. I was not made aware that I had to have my IT guy here to do the program the router. My incoming and my outgoing caller Id not longer worked. My Internet speed ranges from .21-1.46 Mbps upload and download, E-mails send and receive extremely slow, there are echoes in the phone lines, sometimes calls just get disconnected and sometimes the phone lines call back after a person hangs up the line.

I never had any of theses problems before CenuryLinks T-1. CenturyLink opened a repair ticket for the incoming caller ID, and they talked through it with my phone vendor and they determined that it was my issue and not theirs. I spoke to CenturyLink and they made it clear that they will make me complete the contract. I wrote the Public Commissions Utility of Minnesota and the FCC. CenturyLink has replied to the FCC with lies and they have procrastinated with the MN PUC. It has been over 7 weeks and nothing has done.

This company, once Qwest, has been billing me at a rate that is almost $40 more than I was paying in California 6 months ago (almost 1/10 of my fixed monthly income). I applied for an in-house discount (lifeline like) in June and have been told twice that I was approved and the discount (I think it is retroactive) would be in effect on the next bill. Nothing yet and this is November! They have sent me equipment I did not order and I think that they never fully adjusted the bill to reflect my refusal and return of this equipment. They constantly bill me in such a manner as to make my payment late, such as not allowing enough time for the US mail to deliver my remittance. I think their broadband speed claims are inflated and I am always waiting for pages to load. Their attitude when called is less than helpful.

Cost of services is more than price quoted and hidden fees and service charges on 1st billing. Consumers need to be aware that Century Link is not a company that stands by its word or product. This company does not deserve any star but to summit this complaint is asking for a rate so this mean "0" stars. Ignore the rate.

My bill increase without explanation. No one can explain and poor customer service they never respond back to you.

I have spent countless hours on the phone with CenturyLink and most calls are over an hour; one ridiculous call was over two and a half hours. They send me outrageous bills and when I called in to see why I specifically ask if I pay this, I will have a $0 balance on my internet and DirecTv side of my bill. The answer is always yes and days later, my service is disconnected or I get a disconnection notice. Every time, the notice is for the same amount of money $250! When I spent 2.5 hours on the phone, a DirecTv representative was on the phone with me and noted my account for all of this. I have been hung on as well.

At the end of my 2.5 hour call, I was told that my account would be credited $254 and then I get a disconnection notice for that amount. When I called to complain, they tell me that they can't do it now then why lie and say you will.

I am completely disgusted with this company! They just now are telling me to pay my bill and will do nothing to fix this situation. I will be disconnecting my CenturyLink services.

I would actually give this company a negative star. As the person who complained previously to this, I could write a book about my negative experience with Century Link. Since they took over, it has taken me over an hour each time to pay my bill online. The website does not work. The links do not work to log on to my account. And when I try to call for help, I cannot connect to a Century Link representative. The last time, I was connected to a Direct TV representative, and then was put back into the nightmare automated telephone system. The first time this happened 3 months ago, I was eventually hung up on! The worst thing is that there is no alternative! We have no cell service where I live so we are held hostage here. Century Link needs to do some real soul seeking here.

I could write a book about my problems with Century Link (CL). The company has lied to me time and time again, one department doesn't know what the other department is doing. My bills have fluctuated drastically every month, from $159-$293. The customer service people are for the most part rude. When someone in customer service doesn't know the answer to a question, I am hung up on. The wait time to talk to someone can be as long as 20 min. (longer than the IRS).

The Panamanian tech. support destroyed my computer a little at a time trying to get CL connected. The techs. stated in their notes that I did not have enough power for my computer (a ridiculous assumption). I was told that CL had no one that could come out and fix it. On another call to CL I was told that there was not a department to take damage and claims against CL. Then after numerous attempts to collect damages (I had to purchase a new computer) I was told by another customer rep. to send my receipt for a new computer to the Claims and Damages Department. I received a form letter with a generic letterhead stating CL was not going to take responsibility for damages, sighting a tariff that would not hold them responsible for any damages by their tech. support or employees. The number I could call on the bottom of the letter was not in service.

However, CL's contract in very fine print states that the customer is responsible for any damage to CL's property. Another customer rep. told me there is not a Claims and Damages Department. I talked to a local tech. person who told me that the employees of CL locally are specifically instructed to shred complaints from consumers about the services they have received. I have had two friends with complaints as well. The same poor service. I have had so many lies from customer service reps. in this company. I could go on, but I think those reading this have the gist of some of the problems Ive had with CL. I do want to add that I have been patient, and respectful when communicating with CL but have not backed down. This company is not reputable and is definitely fraudulent. Something needs to be done.

I upgraded my internet speed to 12 Meg 19.99/m from 1.5 Meg 26.45/m. I was told that I would not need a new modem but they sent one anyway and was told that my bill would drop from $90.66 to about $65.00 per month. I just looked at my bill and saw that it is $212.00. I tried to call customer service but they will not talk with me. They put on hold and then hung up. This has happened several times. I am currently looking into legal action. Do you have any Ideas out there?

Undisclosed installation fee of $19.95 showed up on initial bill. They will not credit us this amount. They are supposed to send a confirmation email within hours of the initial order being placed as a bundle package with Direct TV.

The email never comes after several attempts to have them resend. You either have to accept on faith what you are told over the phone and confirm your installation with Direct or cancel everything and start over.

Century also sent a modem after we told them we didn't need one. There is a charge for this equipment and we had to request a UPS return label and then hope we receive credit on our next billing. 1600 complaints with our local BBB with over half not resolved to customers satisfaction. Only been registered for 10 months with the BBB. Help.

Cost of services is more than price quoted and hidden fees and service charges on 1st billing. Consumers need to be aware that Century Link is not a company that stands by its word or product

I connected to Century Link in 2009 with standard telephone service. Each month they have mismanaged my account adding extra charges.

Internet accessibility was added in the spring of 2010. It did not work with my system so I requested for a disconnection. Century Link has been charging me for the service each month since. I have refused to pay and finally told the biller, Payment One. Payment One cancelled the first 3 months of service but Century Link continues to bill me for the service including late fees.

I contacted Century Link and told them again to remove the charges. I received a new statement from them this morning that still includes the additional charges. I was offered an updated internet program for one month for free to try it out with the same previous connection.

After trying to access my account on the Internet and being blocked, I found their phone number and called again.

I received the phone bill on my father's account. It is paid by automatic withdrawal. The bill reflected a "payment" of $119.34 which was not the amount owed and which created a credit balance on his account. After being transferred twice and telling the whole story to two different people, I insisted on talking to a supervisor. I told the story again to the 3rd person.

It turns out that the $119.34 is misapplied to my father's account, so some other customer is also being inconvenienced because their account is not credited. Of course, my father's automatic deduction is going to be messed up while the credit is erroneously on his account. I was advised to mail in a check for this month's payment. One hour in total on the phone, being transferred and put on hold: mysterious transfer by the first customer service representative and service representative to another person in another town: wrong information and advice from the second customer service representative; reluctantly, a supervisor comes on the line and can only offer a solution that involves me having to send a check for this month's payment and hope that the error is corrected by next month. If it isn't corrected by next month, this starts all over again.

I am giving you 0 stars because you do not deliver what you say. Time after time, on the average of twice a week, a rep tells me that we have a state wide outage in Kansas (oh, my) because I live in a small town. CenturyLink does not care about me as a consumer when I have had DSL, phone service and DISH Network for the last six years with them. I had much less trouble when they were Embarq. I would love to join in a class action lawsuit against CenturyLink as I read that it is just not me, as CenturyLink would like to say, but many, many people in the state of Kansas.

I had been authorized by a friend to resolve billing issues with this company. It took three phone calls to speak with a representative who understood what customer service is about. I was also put in contact with the finance department in an attempt to resolve the outstanding matter. This woman was pig bloody ignorant, rude, condescending, and a disaster in the area of customer service. I am not finished dealing with her.

This company is a complete joke. I have only had Century Link for a month; however, I wanted to cancel my order before my service even began. I called and ordered Century Link the first week of September and was told that a service person would contact me within 24 hours to set up an installation time. A full week later, I still had not heard anything so I called customer service. It took over an hour for someone to even find the order and I was told that the modem was being mailed to me and that I would need to set it up myself. Okay, I thought that was odd but I was told that by setting it up myself I was saving a lot of money in connection fees since a technician would not be required to come out.

Well, another week later and another week of having to sit at McDonalds to get Wi-Fi (I need the internet for my work, but this does not seem to matter much to Century Link) I finally get my modem and some vague instructions on how to set it up. After a very frustrating two hours I ended up calling the service number on the letter and guess what - you need a special code from a technician to get everything working right. Another two hours later I finally have internet!

Today, I get my bill and see that it is not for $39.95 that I was told it would be, but instead it is for $107.00! They charged me almost $60 to set up the internet when I had to do it myself. I have had the internet for over ten years and I have never had to pay such a high connection fee, most places charge nothing. The only reason I am giving this company a single star is that the poor customer service guy I called was so sincere in his apology when I told him that I had been misled by his company and explained that I would be canceling my service as soon as my contract is up so as never to deal with this joke of a company again.

I signed a contract with CenturyLink for Prism in July 7, 2011. It is now Oct. 12, but I did not receive yet the promised $100.00 gift card. The promised bill was gonna be a certain amount; the first bill was for almost $300.00. I was so freaked out that I had to call them and sit on phone for quite awhile. Next bill came. Same thing, got charged for things I did not have. I sat on phone again and still asked every month where the gift card is. I was promised and kept being told it is on the way. The next bill came, and it was the same thing.

It has been so stressful, since I signed up. Now today, they tell me gift card was processed and I will get it in 3 to 4 weeks. Who thinks this is right? I have had this company for 7 years. I am not sure whom you can trust. I have good credit with them too. I kept my pink copy of contract I signed. I kept my end up; they don't.

It is sad to be over-charged every month and have to call them up. It's too stressful for me. I wish they would be honest and treat me fairly and do their end. They don't care they over-charge us or not give what they promised for signing up with them. It is sad

I gave zero stars to CenturyLink. They really know how to lie and screw up service.

I have a neighbor with DSL on the opposite side of the street. I've been told once I can't get it. Yet, they've sent out a field tech twice to the wrong town, which is 3 hours away from my town. I have never experienced incompetence at this level for any service in my life (I am 48 years old). I cannot see how they can stay in business merging with Qwest, when they're like this.

This is proof that corporate whale swallowing doesn't work; too much power and over-centralizing destroys our freedom of choice as consumers. CenturyLink sucks!

The only reason why I gave one star was because the service tech who came to the house when I complained was honest about the situation. I was sold 3mbps, it was advertised on their website, for my area. For the first few months, I received 3mbps (I was one of the first to apply for this new service in my area) but then my internet began to deteriorate.

After many phone calls and assurance I was receiving 3mbps (Speednet showed less than 1.5), they sent a tech out here who honestly said I should not have been sold 3mbps since that service didn't exist in my area. The only reason I received it at first, because there were so few using the bandwidth. As they added more and more customers, the bandwidth for all was lessened. I now receive from 1.0 to 1.4mbps. When I called CenturyLink after this, they said I had a 1.5, not a 3.0 and never looked at the response from the tech. I called to see about a credit and was told a 1.5 and a 3.0 were the same price and they were going to charge me $10.00 more per month, that I had been given a wrong charge initially.

Something should be done about this company, it is a public utility company.

The salesperson for CenturyLink lied. We were told line two would have all of the same features as line one. I reviewed this with the salesperson and she assured me this was true. It isn't, line 2 has no special features. If we want them, it is an extra $35/month.

I should've guessed that I'm not the only one receiving BAD customer service from CenturyLink. I just stumbled across this page while googling. My initial complaint goes back to Embarq days. I signed up for one of their DSL promo rates and I was immediately overcharged on monthly bill. I worked several times via phone with a member of an "executive troubleshooting team" (a very nice woman), but wow did that eat up my time! Several hours, as I recall. And while she DID credit the overcharges back to my account, she failed to correct the overcharge going forward as she said, "Really, it just wore me down." Bad customer service is so disheartening.

My DSL connection is also inadequate and does not deliver as promised. A CenturyLink technical support guy was inappropriately disdainful that I'm not buying their highest speed connection. But from the other complaints that I'm reading here, it looks like there's no solution and it's just a waste of more money to CenturyLink. I mailed a letter to Customer Service at Corporate almost a full month ago and have yet to receive a reply. I would LOVE to join a class-action lawsuit against CenturyLink.

They have extremely bad phone service. My service is scheduled to be cancelled on October 6, 2011. I spoke with two supervisors (John ** and Matt at 866-614-5166), who waived the early termination fee. Today when I called CenturyLink, they said they will charge me an early termination fee even after they said it would be waived. Since being with CenturyLink, I lost potential customers and sales. It is due to either the Internet service is down, and I could not process credit cards, or the phone line is down for as long as two weeks, and potential customers could not call in. I have called at least twenty times with the same issues; an overcharged bill and features remove from my account. To this day, the call in waiting feature has not been placed back on my account.

A rating score of one star for service is rather generous, but I didn't see that this allowed me to have no stars at all. At the time, I was approached by a door-to-door Qwest representative, I had been a Comcast customer for over four years with no issues. The representative, Dustin **, came to my door and laid out a bundled plan that included phone/Internet/DirecTV that had more options, and was just $10 more than my current package. He also guaranteed that none of the services I was signing up for had a contract. He wrote out all the numbers, made the phone call to set us up, told us that "his grandma set up her own Internet", and that when the box came we should be perfectly capable of getting things going. Then, he went on his merry way (and, no doubt, collected a nice little commission).

After the fiasco, of setting our Internet up (which was incorrectly set up on Qwest's end as 1.5 mbps service instead of the 12mbps that we were paying for), and spending hours on the phone with service representatives in a far away land, we settled with our new (and much slower than Comcast) service. DirecTV came and set up the satellite. I signed off on it, not noticing that it was very much a 2-year contract with steep fees for breaking it.

In the twelve months that I have had Qwest service, I have had more problems and headaches with service, bills and the kind representatives on the phone, who all tell me a different story. I have called three times in a day; talked to three different representatives, and received three differing tales of why my bill looks like it is, and what different services I should be receiving. The original numbers listed on the sheet from Dustin ** were fictitious, and while apologetic, the representatives said that there is no way that they can do anything to correct the difference in what I was promised, and what I am receiving. Not the least of which is the contract for DirecTV, which doesn't seem to work if the rain falls or the wind blows.

Over the past four months, my bills have been steadily increasing. Each month I spend an hour on the phone with people who can't seem to fix it. One month I was charged for a month and a half of service, and they corrected it although they were unable to tell me why that happened. I have not changed anything in my service since signing up with them last October, but last month (during my hour long phone conversation with the representative) I was offered a phone/Internet 5-year price lock special that would be slightly better than my current rate. Then, the bill came, and it was $10 more than the previous bill. I made another call to Century Link, and the representative told me that my change in Internet/phone negated my $10 and $8 promotions (one was for a call I had made earlier with complaints about my DirecTV not working, and the other was due to my signing up for a bundled package, I was set to receive those discounts for another six months). Oh my goodness. I was never told that the changes would negate these promotions that were not related directly to my services, but my standing as a customer.

So, every month I pour over my bill and make the necessary (but very unhelpful) call to Century Link to ask why the numbers are different yet again. Every month I am met with an excuse and a different answer. Talking with a supervisor is less helpful, they aren't as kind sounding as the phone representatives have been. I made a very big mistake one year ago, and will be paying for it one more year, as I serve out the remainder of my DirecTV contract that I simply cannot afford to pay off. This has been an absolute nightmare, and I have told many people about it in hopes that they too will not fall into the trap, as well.

Signing up for the television, internet, and phone service with this company has been an exercise in pure frustration. I thought it would be simple and straightforward. According to the quotes I was given, I would be saving about $20 a month compared to my services with Comcast.

The first day a technician showed up to set up my phone and internet but he was unable to do so due to an error the agent made in my order. I had to take another day off work and this time they did not even show up. On the third attempt and third day waiting at home all day, they did not set up the internet properly and I spent my whole evening on the phone trying to get this fixed. The agent was completely clueless and I kept being put on hold. Little did I know that this was just the beginning of my troubles. I started receiving bills, charging about $100 above what I was quoted. The services were not bundled and I was getting separate bills from DirecTV for 3 times of what I was quoted. Since then, it has been one mistake after another. They failed to set me up for international long distance inspite of the fact that I had confirmed several times with them that I wanted this service. They have told me that it takes several billing cycles to correct some of the errors so I would need to pay the additional money for about 3 months until everything went through the system and they would then credit me. I had to pay the additional money if I wanted to avoid late fees. They charged me late fees anyway because several of the things they admitted were errors and claimed to credit back to my account but they never credited in the full amount.

They claimed that they were calling a "specialty team" in to bundle my services as I had requested from the beginning but apparently even a whole team of specialists are incapable of setting you up with what you signed up for. There were numerous other errors, too many to list. Every time I got a new bill it was as if none of the many hours I had spent on the phone, trying to get what I signed up for had ever happened. I've lost count of the number of times I have had to call. Each time I've called I've wasted an entire morning on the phone waiting on hold and waiting for answers. The excuses that they have given me have been frankly absurd. Every person I have spoken to has had no record of my previous conversations so I have had to start right from the beginning. Each agent has given me contradictory information and everyone was quick to blame all of the mistakes on other agents. I first signed up two months ago and I kept hoping against hope that these people would finally fix the errors on my bills. This month, when I received bills totaling more than 2 times what I was originally quoted I finally cancelled. This is a company that does not care about their customers at all. Signing up with them has been nothing but a colossal waste of time and money.

CenturyLink is not honoring the pricing package I was sold, now that the 6-month promo period is over. I signed up for a DSL package from Qwest (now CenturyLink) on 2/15/2011. I spoke with a representative, Debbie, who gave me a package of 20mbps service at $19.99 for the first 6 months, then $39.99 after that, before any taxes or bundling discounts. I spoke with a supervisor, Ron **, who confirmed the information twice. I agreed and got a confirmation number **.

The 6-month $19.99 promotion period expired, and now CenturyLink is charging me $74.99 less a $19.99 discount. This price is $15 higher than the $39.99 per month they sold me in February.

When I ordered service from Century Link, I was told that the initial start up cost would be $89.45 minus a $50.00 new customer discount. My bill was supposed to be $39.45, but when it came in the mail, it was $146.72. When I contacted Century Link, all I got was a song and dance routine and was told that I must pay the $146.72 or lose my service. They seem to forget that they are not the only service provider. Many of the others are much cheaper. Well, go ahead and cut off my service! I don't like being cheated.

I offered $150 rebate to switch from Dish to Direct TV. Then I was told that this offer does not exist and that the previous representative "didn't have the authority" to make me this offer. Now, I am stuck paying Dish TV, $105 disconnect fee.

I've had numerous problems with this company in the past, but those are not relevant to the current issue.

In the last few months, they have made multiple changes to the phone lines and switching equipment that services my neighborhood. Every time they have done this, my DSL speed has dropped considerably. It is now less than a quarter of what it was 6 months ago. I have opened multiple service tickets to have my line checked, and this issue remedied.

I have been paying for 7Mbps Internet service. The service is so congested, and this has been verified by them that, at the time, my download speeds are about 1Mbps. I called, and a July 19, 2011 service appointment was set up to do a home run jack free of charge. The person did show up; I was told that the house was already home run jacked, but she did some reconfiguration and said it probably would not help. She explained that they were upgrading to fiber optic to the central office and that the equipment was in place. When it was done, all these problems would go away. I was also told that I was first on the list to be installed.

After checking and monitoring Internet speeds for the next 18 hours, I called Century Link back. They gave me a number to call locally, to a line supervisor, who said there was no such upgrade. I called Century Link again and got another number. I talked to Brian who said he was waiting for an engineer, and that it would take a couple of weeks. I was also told that if I called the technical department when the speeds were slow, I could get credit. I talked to Brenda and was told that they don't issue credits, unless the Internet is completely down. She gave me her email address, and she said that she would make some calls to people I have been talking with. She said in the next week. It is still not done, and I was told 8/26/2011 was the completion date. This has passed, and then the speed test didn't work.

I got on chat with a technician, and he did something with the port, but said the hookup had been pushed back to 9/30/2011. I contacted Brenda by email, and told her that I felt this was unacceptable. In the meantime, I called Brian who said he was waiting on a programmer because the equipment is in the central office all ready to go. He felt this was not acceptable, and I told him that I felt we are treated like second-class citizens because we are a small town. He said he felt it should be done, and he was trying to get it done in the next few days.

I relayed this information to Brenda, who got in touch with Austin ** who is in-charge of this. His only response was that he had 100 central offices to service and 300 outstanding work orders. Lack of communication and broken promises seem to be the norm for Century Link. Repeated apologies do nothing for me. I am paying for premium service and not getting it. I have never in over six years even been late with a bill. Brenda's final response was a number to call if I wanted to discontinue my service. If I don't pay, they cut me off; if they don't deliver, they get paid regardless.

Unfortunately, there are no alternatives out here. Charter does offer Internet, but I would have to pay $100 in installation, and pay for a modem for cable. Even before this when my son and I went from 1.5 Mbps to 3Mbps on an upgrade, the service got slower. Then we were told we needed new modems because the ones we had could not handle the higher speeds. This was from Qwest, and it seems like the lies and sell continue. They promise you credits and one bill is lower, and then the rest go back to within a few dollars of where they were before. I have contacted the Oregon Public Utility Commission (PUC) to file a complaint. I have a feeling it will be 10/30/2011, and they will still be making excuses. We need a class action lawsuit against these criminals.

I have had them as an internet provider for over a year. The internet is slow all the time. I am paying for 10 Mbps but I am getting 1-4 Mbps. It is ridiculous. I have had people come and look at it. And then they told me nothing is wrong. I think they make you pay for 10 Mbps and then pull back your service just to make you mad. They don't care about customer satisfaction. They only care about the money that they are stealing from good, hard working people.

I've had the same phone number for over 20 years. Sprint, no problems. Embarq, no problems. Then CenturyLink comes in and takes over. It started with mistakes on my bill every month for 5 months in a row, I had to call them to fix their mistakes with a minimum of 20-minute wait time each time. My daughter started online college classes, so I took them up on a bundle package. Within a few months, my Dish Network canceled us, the bill wasn't paid! CenturyLink decided to terminate my bundle and kept the money instead of paying Dish. They then tried to bill me a $100 cancellation of service fee.

After 20 years, I found a local broadband company that has bundles and I kept my same phone number. While switching, I tried to pay my last CenturyLink bill but the employee couldn't find my account. So I waited until they billed me again. I paid half of it and was going to pay the last little bit on payday. Yesterday in the mail, they turned the last bit into collections and it hasn't even been 2 weeks! My mom and sister have Qwest and I warned them about the CenturyLink take over. Don't do business with this company.

I tried CenturyLink's DSL residential high speed Internet service for the 30-day trial period. I had several days that my Internet did not work because of "outages".

On the 30th day, I contacted CenturyLink and tried to cancel the service. I was told I had to go on their website and fill out the cancellation form and then call back. I did this and then was informed that they needed a minimum of five business days to process the form and I should call back no sooner than the five-day period to cancel service. I made sure that the person I talked with assured me that I would still fall into the 30-day trial period and they said yes.

Had I gotten a written contract that I should have had to sign, I would have known about the "form" and the hidden costs that were never explained to me on the phone. They kept saying that all the info that I needed was on their website and I could get it there. That doesn't work that well when your Internet is down!

I requested to change service from Internet cable to Qwest/CenturyLink. A service tech arrived today, August 25, to install said Internet and to install a phone jack. The installer hit a live wire when drilling for the phone jack. All power went out and had to switch the breaker switch to turn it back on. The installer joked about it and said, "That hasn't happened to me in 34 years."

He did nothing to repair the damage and did not report it as far as I know. He left cable connections, phone jack ends and paraphernalia lying around. I picked up and disconnected my cable, whence the Internet failed to work. I called Internet repair services through Qwest/CenturyLink and spoke to a tech about the damage to my wiring, no Internet and the bad service I had received. I was given the runaround.

I finally got a hold of Internet tech support, reached a person that did not speak good English and it seemed he could not understand what I was talking about, he hung up on me! I called back, got another person that couldn't seem to understand what I was talking about and he hung up on me. This was after my careful explanation of what had transpired. He was not able to describe to me what to do and finally told me to hook up my old router and hung up on me. I figured out myself how to hook up my cable modem and reconnected cable so I would have Internet.

I will not pay for this service, am not subscribing to your Internet, will not pay for any services rendered. I would rather continue paying 50 a month to cable than go through the hassle I went through today with your company representatives. I am going to seek legal council about this. My house could catch on fire because of damaged wiring and the aggravation I went through is a lawsuit waiting to happen. You can reach me at **. My account number is **. My e-mail is **.

We were visited by a door-to-door sales representative giving a pitch on the new services Century Link was expanding to our area--fiber-optic phone and Internet service--touted to be much faster and more reliable than our current cable system (through Bright House), and several dollars cheaper. Delighted that Bright House finally had a competitor in our location, we decided to make the switch (what a mistake). The saving of a few dollars a month could never make up for the incompetence of this company.

Our trouble began on August 11th, when our new service was to begin. Though we had received a call a few days previously to tell us to expect a technician that day, I saw and heard no one approach the house. Our first clue that anything had been done was that our digital phone line stopped working, which we discovered on the 14th. But, of course! Our phone number had been switched to Century Link, as promised. A land line once more--but when we plugged the phone into the jack, we got nothing but dead air.

I called Century Link on the 15th to verify that the service had been connected, and was assured that it had. The modem was on its way, and soon we would have our Internet. (Thankfully, I had not yet cancelled our Bright House access). I explained that we were still not getting any phone service and was told that a technician would be out within 24 hours to check things over.

Accordingly, I made sure to be home for the next 24 hours. Sure enough, I got a call on the 16th from a technician who was on his way. Two hours later, having seen no one, I called him back. He claimed that he had been to the house, reinstalled some old wiring, and left. Confused, I mentioned that this happened twice already; someone had come and gone without letting us know they'd been there. He said that he hadn't realized I was home. This should have clued me in to what was going on.

We still had no service so I made my third call to Century Link. This time, with a minor complaint that a courtesy knock on the door, a door hanger, or a follow-up call to our alternate number would be a smart company policy whenever services were connected or repairs were made, to verify their efficacy. The representative, who was very kind and polite, agreed. She set me up with an appointment to have our house wiring examined and, if needed, a new jack installed, which would run us $85. Ouch. But, whatever was necessary.

I waited all day for the technician to show up on the 19th, which was the scheduled date. No one arrived. Angrily, we decided to cancel. But it was too late in the day, at that point, so we determined to call the next day. However, on the 20th, I got a call from the service technician who was on his way to our house to do the jack work, and decided to give them one more chance. A few minutes later, he called me back. "Is your address **?" "No," I said. "My house number is **." Apparently, he was knocking on the door of the wrong house! I went to my door, and told him I did not even see him, and asked what street he was on. He was on the wrong street as well. Century Link had hooked our phone and Internet up to the entirely wrong address.

Now, typos happen. Mistakes are made. But we had now been waiting almost two weeks for service which was being provided to someone else. You would think that someone in customer service, somewhere along the line, would have thought to confirm the address. Also, the whole thing could have been avoided by a simple company policy of calling the customer after service was provided to verify that service was, in fact, in working order. They had our alternate numbers and it would not have been difficult.

An exasperated call to customer service confirmed what we now knew, but nothing could be done about it until the following Monday. I called again on Monday, the 22nd, and was assured that someone would be out on the 23rd to connect our services to our house. When I asked about whatever charges we had been billed so far being waived, the representative responded that they would show up on our first bill. But a call to billing at that point would suffice to work things out and have them credited. Hassle, but okay.

The 23rd came and went. No technician. No service. No follow-up. Sorry, Century Link. Three strikes and you're out. With this kind of service, you will never be a competitor for Bright House, who at least show up when they say they will. We canceled the next day, and were hopefully very clear on the reasons. I have never dealt with a company that had so little respect for its customers, as evidenced by their complete lack of follow-up. They obviously would have been happy to bill us indefinitely for services that they had not bothered to verify we were actually receiving, but they will not get one red cent from us now.

I was promised a $50 VISA gift card upon signing up for high speed Internet back on 15 January 2011. I was told that I would receive it within 8-12 weeks. On 04 March, after an inquiry of where the card was, I received an email saying that I indeed qualify for the VISA card and it would be 10-12 weeks before I received it. On 27 May, apparently, it was still being processed and was told that they were issuing cards as quickly as possible.

On 08 July, I was told that it was going to be another 4-6 weeks. Well, I've sent another email and, of course, the automatic response is that they will get back to me within 24 hours (that was 4 days ago). I'm not necessarily complaining about the service itself; I'm complaining about a promise that isn't being kept. Maybe they just think you'll forget about it after a while and won't bother to follow up. Well, I'm not going to let that happen. What a rip.

I was late with my July payment so they subsequently charged my account for $25 (50% service charge). When I called to complain, I was told that the charge was fair and they would do nothing to adjust the charges. Charging 50% for a two-week late payment is robbery. These people are thieves and should be reprimanded and fined. I am changing service providers to an honest company who cares more about customer service.

I contacted CenturyLink, around the second week of July, stating that my family would be moving and I needed to transfer/disconnect the service. I provided them the dates and thought all was well.

My husband later received a phone call inquiring if the work order request was legitimate because the request had been placed by me and at the time my name was not on the account. He verified that it was and then added me to the account. They informed him that in order to establish service, we needed to contact the previous tenant and ask them to disconnect their service. I contacted our property management office and asked them to do this. They returned my call saying that the girl who had lived in the home, prior to us, did not ever have CL service. I called CL back and informed them of this. We were a bit confused. The person they showed having current service was a gentleman that supposedly set up service in 2002. No one knew who he was or how to reach him. This occurred the first week in August 4th when we had already been living in the home since July 22nd.

We were asked to submit a copy of our lease which we did. I spoke with two supervisors who had contacted the property management office and verified that we lived in the home and that the previous tenant had been a college female and the tenant before her was the owner of the home, also female. On Friday, August 5th, I discovered a court cased filed against the person they claimed to still have service to the home. That particular individual had been legally evicted in October of 2009. I once again called CL and spoke with a supervisor who finally decided to cancel the other person's service in hopes that he would call in and clarify the situation.

In the meantime, she went ahead to establish our service, however, the whole entire time and what prompted our contact to CL was to get an additional jack installed in the living room area of the home in order to connect our internet. She set up a work order and told me that a technician would be out the following Monday, August 8th between 1- 4 p.m. At about 4:45, having not heard from anyone, I called to inquire where the technician was. They told me that the technician was running behind but would still be there even after 5 p.m. I said ok but a little before 6 p.m. after still not hearing from anyone, I called back. The dispatch center tried to reach the technician but was only able to leave him a message.

I called Tuesday morning to find out the status and was told that the technician would be there that day. Sometime during the day, a technician called my husband and said that he was working in our neighborhood but no one called or showed the rest of the day. On Wednesday, I called to find out what happened and was told that the technician had turned in his ticket as complete. I informed the representative that I did not have the phone jack so the work had not been completed as requested. He didn't know why that had happened and opened another ticket. I was told that someone would be there on Thursday, August 11th but no one called or showed on that day either. I called late in the day and was told that it was physically impossible for the technician to get there that day and that he was the only technician working on the area.

This was not acceptable and made my second call to the corporate office and explained all of this. Then someone showed at my house between 6:30-7:00 that evening. They knocked on my door and basically said I had service. I said that I did not because I was supposed to be getting a phone jack installed. He informed me he was just the TV guy. He checked his work order and said he did not have one showing an installation for a jack. He said he could set us up on wireless and at this point, we were willing to give anything a try just to get internet service. I conveyed my skepticism though because my experience has been when multiple devices use a wireless modem it slows the speed but he assured us it wouldn't affect it much so we said ok.

The week following we had nothing but issues. We repeatedly had to turn our computer off and on and enter the password to the get back on the modem. We have none of these issues when connected to a jack. A week later, August 18th, I called saying we weren't happy with the wireless and wanted to revert back to having a jack installed. The service call was set up for Friday, August 19th after 5pm. I was then told that no one would be able to make it that day. There's always an excuse from them and I was told it would be Monday. I again called the corporate office to complain.

This has been the most horrible experience ever; not to mention stressful, aggravating, ridiculous and the most egregious show of customer service. I'm fed up! Making a formal complain is about the only thing I know I should do.

I have had Qwest Internet and phone service for almost two years now. They continually "bait and switch" billing promotions they offer you. Basically, you agree to a set of services and a price and you get billed something much higher. Their service is continually going down and it's not the rated speed they tell you will get. Every time you deal with someone new, they ** your order up and you end up spending hours trying to straighten it out.

When we first started with them, we were given a promotional package to sign up. Once that ended, our bill nearly doubled. I called and they agreed to give me a better package rate. For the next six months, my bill was never what they promised and it was different each and every month. We never got the savings we were promised. I finally filed a formal complaint with the Public Service Commission. Someone from Qwest Corporate finally got an agreed-upon rate for us for the next four months.

Now, we are going through this all over again. Last week, I called to try and lock into their "5-year" plan. I was told that I would get the same Internet speed and phone services I currently had at a slightly higher monthly rate. Two days later, my internet speed was downgraded. Three days after that, my phone service and Internet were turned off. I spent hours again trying to get the service re-established. Now, I am told that the rate I was quoted was a mistake and will have to pay a monthly fee that is nearly twice what I was previously paying.

I have been waiting for days for a service person to arrive. I could never get a straight answer from anyone and I had to repeat the same information to dozens of people.

It's the worst communications company I've ever encountered. There's no one who writes anything down or takes responsibility for anything. They ask you to wait all day for someone to come to your house and no one ever shows up. All you get are excuses and the run-around from employees who claim to know nothing.

My daughter is still waiting for her internet which she needs for school. I got several appointment for installation and I even got order numbers but I got no help from anyone.

Repairman came out to change an old phone jack to a modular one. He went into a hard sell pitch for us to upgrade to a higher speed and to get a new telephone.

Repair is service, not sales. It was all we could do to get him out of the house.

My wife and I purchased a vacation home near Hardy, Arizona. Since we could not get Internet service there from our cell phone provider, we subscribed to CenturyLink for local phone and Internet service last year. After three months, we cancelled our service, as we left to go to our Florida residence. This year, we again subscribed for Internet service. Our first bill was $225 (short of heart failure), and I called for an explanation. It was explained that the hookup fee, phone programs, modem rental and tax (package charges) in general came to the stated amount. The lady was nice, and said that it shocked her when she got her first bill, but she assured me the next bill would be as quoted.

The second bill was $81, again $33 more than quoted. I called again and figured that since I had a cell phone, I really did not need their landline, but would just use the Internet line. The customer service said that the phone had to stay per federal law for 911 use. Okay, now I reduced the bill to $40 and I got a higher Internet speed at no extra charge--cool. My next bill was $120 (Martha, the big one is coming). Again, after taking some nitroglycerin, I called customer service. Wow, was that a mistake, I felt that I was on trial for mass murder. It was explained that whenever I change services, there is a charge, plus recurring charges, taxes and equipment rentals. I said that I would like to discontinue services at this time. Then came the real kicker. Now, they tell me that I am under a 2-year contract and there is a $200 cancellation fee, and that if I do not return their equipment within 30 days, I will be charged another $100.

First, the modem that's in use at our cabin, is the old one that the sales representative told me was out dated, and I would need a new one. The installer said the old discarded one was okay to use (never got the new one, and last year they never asked for the modem back). Second, I was never told of or agreed to a 2-year contract. I stay away from contracts. Third, had I known that I would be charged for all these add-ons, I would not have picked this company.

For the amount CenturyLink charges, I could have Internet, phone and TV service. There must be a regulatory agency in Arkansas that monitors these activities. I sure hope I'm not the only one that has similar problems with this company. For those of you subscribing with CenturyLink, get everything in writing and specific dollar quotes, as they have a monopoly in the Arkansas area.

About a month ago, I contacted Qwest/Centurylink. The purpose of my phone contact with this company was to notify Qwest/Centurylink that I am on the "National No Direct" mailing list. I also asked them to discontinue sending direct mail to me. I was informed that they would respect and comply with my request. However, it is now August, about a month later, and I am still receiving their junk mail!

Waiting for days for a service person to arrive. Never could get a straight answer from anyone. Had to repeat same information to dozens of people. Worst communications company I've ever encountered. No one writes anything down or takes responsibility for anything. They ask you to wait all day for someone to come to your house and no one ever shows up. All you get are excuses and the run-around from employees who claim to know nothing (and don't).

In Overton, Texas, we first had AT&T. Then it was bought out by Sprint, which, in turn was bought out by Embarq. Now CenturyLink has bought out Embarq..

This was all in a short period of time for home service. The small towns of Overton, New London, Arp, and Troupe, Texas can only have CenturyLink as their provider. What is this called, a monopoly? And now CenturyLink no longer has any offices in East Texas where someone can pay and tell problems personally. Then CenturyLink did allow gas stations or grocery stores to at least accept payment using only cash to pay for the bill by having these machines that the clerk would put your bill slip in and take up the money with a $1.00 fee.

Well guess what, we can't even do that anymore as CenturyLink, for no reason, changed all the account numbers and these machines in Texas can't recognize these numbers. And CenturyLink will not send or make new machines to these stores so we can pay our bill by cash.

I was told that if I want to drive 2 to 5 hour drives, I can find a cash payment location. Otherwise, pay over the phone with a much larger fee or online with a fee directly to CenturyLink's online accounts.

I don't know about the rest of the world, but when you have in your town a CenturyLink work station for phone lines, I see no reason why they don't have somebody who we can pay face to face or at least somewhere in your town or short distance driving to another town and be able to pay.

If you can choose your energy provider, why oh why can one phone company for home phones have a monopoly in one area, where you cannot even get a choice for a different company and therefore a choice for better service.

I am very, very upset about the extra charge fees and I do not like to use online to pay bills for identity reasons and added fees...

This is not right. I wish Sprint would come back for home phone in our area as they always allowed us to pay cash at different local locations.

I have had Century-link High Speed Internet since April 2010, with a speed of 3 mps. In May 2011, I changed my speed to 6 mps. Speed test showed that I was getting the speed I paid for for a few days. Then, test showed that I was getting less than 1 mps in speed; Videos began to drag. In the middle of July, I began to do extensive test of my equipment (I am a tech), nothing changed.

I called high speed internet tech support on July 14. After spending 45 minutes up to an hour on the phone, they concluded I had noise on the line and they were going to send a line tech by 1:30 PM the next day. At 12:30, the tech called me and we both agreed that line noise was not the problem. I called tech support again and after an a hour, I was told that an internet technician would be at my house on Monday, July 18 between 8:00AM and noon. I have yet to see that technician.

August 2, I called Century-link and asked to speak to a supervisor. I spoke with someone named Justin. He told me that the highest service available at my address was 1.5 mps. Faced with this choice, I agreed to the 1.5 mps. I was getting 2 to 3 mbps of service before the call. He was supposed to credit my bill for the difference for three months, he only credited me for two months. My internet speed is now .1 to .2 mbs, not the 1.5 mps I was promised. I have been told unofficially that there were problems with the hub and that they have over sold their connections.

I have called and emailed these people for over five months now to receive my over payment back after disconnection. Nothing's happening.

A week ago I called to upgrade our internet service to a faster speed. Set up a time for the Century Link tech to show up with new modem. No one showed, no one called. Called Century Link and was put on hold for 20 minutes while the girl tried to figure out what happened. While I was waiting I opened my mailed received that day and saw a order confirmation from Century Link. It showed slower internet speed than I requested and was promised/quoted plus several unwanted features on my home phone. When the girl came back on the line and told me the error had been fixed and a tech would be out the next morning (5 more hours of missed work) I asked about the discrepancies in the order confirmation. She stated all she could do was write something up on the man that I placed the order with originally.

When I told her nevermind, please cancel the order and put my account back the way it was she told me that she spent a lot of time fixing the problem and that a tech would be out in the morning. I told her we would not miss anymore work time and I wanted the order canceled. She preceeded to hang up on me. I wish I could hang up on my customers at my job when they don't agree with me. I called back immediately and had to wait on hold for 10 minutes to speak directly to a manager. Hannah the manager was friendly but overly concerned by the treatment that I received. She then explained that the internet package I requested was completely different (price, time, features) that what the original customer service person ordered for me. I asked to cancel the order and put my account back the way it was.

I also told her I wanted to file a formal complaint against the girl who hung up on me. All I can say is she made a lot of noncommittal noises and I know without a doubt nothing will be done about the incompetent customer service rep who placed the original order or the rude customer rep that hung up on me because I didn't agree with her. I refuse to give Century Link/Qwest any further business. I refuse to do business with a company that condones that type of service and that provides inadequate training for their employees and managers.

We were sold phone and Internet service for our business, to "save money" compared to Comcast rates we were paying for.

On installation day, we discovered that CenturyLink would not actually connect our phone system or our router. They would only bring service to the building; so, we have paid $250 to hook up our phones and still have Internet through Comcast.

By the time we pay a computer company to do the work, we would have spent more money than we would with Comcast over the next year. Clearly, CenturyLink has ripped us off. There will be no savings and it will take a year or more to recoup our money spent on this mess. Now CenturyLink will not return our calls.

Now you have done it.

Your new account salesman Brett (702-324-6437), came to my door on June 1st, and told me on how much better Centurylink service and products are to what I had at the time which was Cox. He convinced me after a long and careful talk. Then the problems started. Not so funny. A ticket for changing service was written up number 1000553514, and it was to take place on June 16th. My wife stayed home for this to happen, but nothing did. No door hanger. No call from Centurylink. Nothing.

We still had service through Cox; so, we were OK. We had a lot going on at that time in our life, and I did not get back to CenturyLink for a couple of weeks. I called on June 23, or 24; the lady on the phone was very upset and unprofessional. She told me, "Sorry, but you must call back tomorrow. Our system is down." WOW. I called back again the next day to get someone else that was somewhat helpful, and we set it up for July 7th. Again, my wife stayed home from work. Still nothing; no one came to install the modem, no courtesy knock on the door, no modem and no instructions on what to do next. So, the next day I called again. The lady was nice, and she apologized for all the mess. She checked and said the technician was out, and did something on the box at street. We checked and we had dial tone. She said she would send the modem out through FedEx, and I would have to install it.

Now it's Saturday; no modem, but now we have no phone line either. Ooops, our fire alarm and security are patched through the phone line. Now I cannot get a hold of no one at your company. This is one new customer you have thrown under the bus! Please, send me a copy of this to **@cox.net. I am going to send this to the Better Business Bureau (BBB). This is supposed to be better service, what a joke! You cannot even get to first base. This is the last straw.

Signed,

New Customer

This is a logged complaint against Century Link. My significant other lived with her elderly mom for a couple years and had internet service at her house. She moved out two years ago and we moved together. When she moved out, she cancelled her internet service and it stayed cancelled for a year. But Century Link kept calling up this very old lady and trying to get her to re-sign up at that address. This woman does not know how to use a computer and never had one. After several failed attempts to sell her internet service, they slammed her with it anyway. This poor woman got a huge bill and a lot of headaches. It got cancelled.

They do wrongful charges. They continuously charged my closed bank account, which I informed them about many times. I experienced rude behavior, misinformation, and so on. There are under-informed and incompetent employees. Now they are charging me late fees upon late fees! I changed my service at the time that they told me to, so I will not have pro-rated charges. Now they are billing me pro-rated charges and many more! I don't have time to write right now.

CenturyLink promised internet services. I spent hours with the tech, and the best I could get was as soon as I got on, I got bumped off. So I immediately called to cancel services. I was told to fill out the 30-day cancellation notice, so I wouldn't be charged. I did exactly what he told me to do. I did this, and I was sent the confirmation notice. I asked for mailing labels for 2 pieces of equipment (I don't know why they sent the second.) but never received them.

They continue to charge me for service, late fees, and then sometimes for 3 pieces of equipment. I emailed them that I only have 2 (though I am only 1 person with 1 computer) and for return mailing labels or instructions. Nothing.

Now they say they are sending me mailing labels (4 months later) but still continue to charge me. The bill is up to $290, and they continue to charge me. I have talked via email and sent them the cancellation notice (and via phone). Via phone, they said they weren't authorized to cancel (talked to about 4 different people then left on hold). Via email, they kept telling me I never disconnected.(?) It is like I never sent them the cancellation notice that they sent me (4 days after getting the service). Help!

Payments made on my account were not applied in May. On May 17 2011, I contacted CenturyLink and discussed payment resolution, they informed me that my payments were being researched. This company has disconnected my services and cannot find my payments and continues to demand payments even though the bills have been paid. This is the second time in a year this has occurred.

Once they changed their billing address and could not find my payments, now they have changed the account number and claims they can't find payments and is in research. This has been in process between my bank and CenturyLink for more than one month. CenturyLink should not have disconnected my services when the payments were under research. No supervisor or customer service representative has made any effort to resolve this matter. i have spent countless hours trying to resolve this issue to no avail.

I have an issue with CenturyLink (and apparently lots of other people do too). I signed up for their services in November, received my DSL modem via UPS, and got it connected with minimal issues. Everything was fine for the first week that I had the service. I was supposed to get the high speed connection 10MB/s download and 1MB/s upload.

After the second week, I started having connection issues. I had disconnection issues with my VPN connection to work and online games would lag and disconnect. Speed tests confirmed that I was not receiving the internet speed that I had ordered. The download speed was about 3mbps and upload was at about 500kbps on a weeknight. I called to cancel my services and pay off my bill, when I was informed that I agreed to a verbal contract when I signed up for the services. I would never sign or agree to a lengthy contract since I was only staying in that apartment temporarily.

I called the collection agency that sent me a bill, and they told me to call CenturyLink. I called CenturyLink, and they told me to speak to the collection agency. Multiple phone calls to both places did not get me anywhere other than angry and frustrated. I really would like to pay the $79.64 that I owe this ** company for services rendered, However, I will not pay for the early termination fee simply because I was unaware that I "signed" a contract.

Last June 2010, I called CenturyLink regarding an issue with my internet. I had a previous bad experience where a Centurylink CSR tried talking me into some kind of internet technical support deal for $15.00 per month.

I said no, and good thing because it turned out I had a bad router. I didn't need to pay them another $15.00 per month. So I was a little leery of them. But I called and had the issue resolved, and before I hung up the CenturyLink CSR told me I didn't have line guard.

I told him I know, and I didn't want it. He said it was free. I didn't believe him and asked him more questions. He said it was absolutely free and there would be no charge, ever. He guaranteed me 100%, it was free. I didn't believe him, but against my better judgment I actually got talked into it (and I'm a tough sell).

Well, it is now February 2011 and I just noticed on my bill that I was charged $4.50 a month for Lineguard. I called and they said it's not free. CenturyLink practices extremely unethical business practices. I am going to talk to an Attorney, and will do everything I possibly can to get a class action lawsuit going.

On 09/22/2010, I terminated all services with this company. They have sent me four statements stating that they owe me refund of $122.37. My wife is 65 and I am 73 years old. We live on a low fixed Income and need the money.

When I call them, all I can get is the old run around. There is never a supervisor that I can talk to. If I owed them that much money, for that long they would add on late charger, disconnect the service and a lot more. Will they pay me late fee? NO! I am wondering if they will pay me at all. Is it different with large company? Don't they pay their bills?

We had DISH Network TV and we were told we could save five dollars if we bundled it with CenturyLink, so we did. We had internet, phone and TV with them then. Then I dropped the internet and got a cable modem and called them to cancel, but the lady said it would be cheaper to put the phone on vacation then to pay the disconnection fee. So i put it on vacation mode. Then in November 2010, I had called DISH Network to get my bill, coming straight from them again and not to be bundled with CenturyLink. but they said I had to call CenturyLink to do that, so I did.

The lady said okay, that my account was all canceled and I would receive my bill straight from DISH Network again. Then I kept getting bills from CenturyLink like I didn't cancel. So I called them again and they said that I had called back and said not to cancel my account. That was rubbish! So the lady said again that everything was closed and the bill would come from DISH again. And I would only get charges up to November 2010. Then I got another bill from them and then a little later the last bill. But the bill did not reflect my discount and I called again. This lady, Tammy, said, "Oh, we forgot to switch the bill back to DISH but there's nothing we can do". Then my DISH Network got cut off and now I have no TV because of their mess-up and nothing can be done.

I have spent over three hours in the last six months trying to resolve telephone bill disputes with this company. My bundle service packages do not work, my answering services are not working properly and my salon is being charged $85.00 per month for a service that does not work properly. I have spent wasted hours waiting on the phone but to no avail. I am paying $85.00 per month for a service that does not work properly and I have no other alternative service available.

My husband and I have 1 computer and a brand new PS3 (December 2010). We play games online. We are supposed to receive, and we paid for 10 Mbps of DSL from CenturyLink. Bluntly, we don't get it, not even close. I have started monitoring the speed sporadically on ** that their tech support recommended. We are lucky to reach 3 Mbps as an average a day. At first (this time), I called them and let them know we were not receiving Internet service. I told them that we were lagging like worse than dial up services. He said it was our modem, then it was the PS3, that I need to call that company, then it was my wireless router. (Both items are directly connected to router.) After a few hours, two or three customer service representatives, a supervisor, and two technical supports later, the tech guy on the other line says, "I'm going to put you on hold for 2-3 minutes, I'll be right back." About 3 seconds before he stated he was back, my Internet started up again! How ironic! It didn't speed up my DSL service though. They still blame our equipment. They state they do not guarantee 10 Mbps, they can only guarantee 6, but blamed my equipment. That's why I wasn't getting from them what I paid for. He stated that I need to buy their modem that is compatible to their DSL and started to sell me the modem at 99.00. I, of course, declined and told him that my modem is compatible for 10 Mbps. I asked for them to please come out and check their lines. They refused unless I pay them $85.00 to do that.

Since yesterday, when just all these happened, this time I have received nothing higher than approximately 3 Mbps. I have even been disconnected from Facebook running only the computer! They advertise for DSL, "Your connection 100% yours, 100% of the time, true speed all day every day." Isn't that misrepresentation?

This isn't the only time they have goofed. When we moved here and heard that they were the only ones who provided services in this area, I called to set up at our new house. Our Internet service was not working. Someone had put a fence on the line severing it. So they ran a new line from our house to the backyard laying the line on top of the ground up the neighbors fence post and ran it along the top of their chain link fence, threw the line into a tree branch at the alley, down the alley wrapping it around another tree, back on the ground to the green phone box, throwing the extra line on the ground and connecting it. Then a couple of days later, the city came around to mow (I lived near the city park, the park is at the end of the alley where the line was dropped and connected to the box). I was online doing a very important online application for employment, which consisted of a test. (By the way, CenturyLink's main office for techs and their trucks in my town was across the street from me, too.) I was disconnected. I was so upset to say the least! So I went through everything making sure nothing was accidentally disconnected. Then I took a nice walk outside leading all the way to the end of the block down the alley and to the box. You could only guess what I found. My cable had been cut by the park mower. (It wasn't his fault.) CenturyLink had carelessly thrown the cable on the ground and never did come back to hang or bury the cable. This was a house I rented. The people that are in the house now are friends of ours. The cable still lays there. It took them nearly the entire day to fix this, as I watched their techs sitting outside smoking eating and talking.

Because CenturyLink refuses to give any unrude, helpful information or look into any of the wrongs they have done to me and thousands of other people, I have looked into other services as our little town is growing. I have found that CenturyLink has them limited as to what they offer and requires them to sell at least a basic phone line ($25.00) to each of their customers in order for them to operate in this area. This company can only offer me 1.5 Mbps with CenturyLink's limits and I need at least 3.0 consistently if not more. I guess we have a contract that I was unaware of with CenturyLink and it comes due February 5 2011. I plan to cancel with them totally. I'm not sure what we will do as there is no other company that CenturyLink will allow in this area without their limits.

I also have a small photography business, and I have my own lab online that I work with. I get disconnected in the middle of customer orders constantly and have to call the company, cancel the order and then start all over.

I copied and pasted this straight from their website: "But why share your network connection? Why is a private, dedicated connection between you and our network so important? Simple. It lets you have true speed to go consistently fast all day, every day. CenturyLink gives you a direct connection to our network that's 100% yours, 100% of the time. A network designed to give you consistent speed every time you log on. So you can watch Hollywood's latest hits online, stream videos on YouTube or Hulu, and play games no matter when you're online. You get a private, direct connection to our network minimizing the impact of Internet rush hour. With a CenturyLink connection, you get instant access to our national network. So you can download full-length HD movies, play games online without slowing down and stream concerts in real time, all the time."

And every bit of it we have done and it's a line of **. With 10 Mbps, we should not be having any problem. In fact, talking to a real gaming expert, we only need at least 3.0 Mbps to run sufficiently. This is all misrepresentation, and they should not be providing services to anyone. I truly think this company is crooked. Someone needs to investigate this further and look deeper into this company's deepest hidden files. Something is not right, and they are getting by with it! if I had a chance to sign against them, I will!

My small business cannot operate correctly and efficiently. My husband and I have no extra money for entertainment. This has been our only source and we enjoy doing this together. We have wasted our money and that has stressed us. We could have spent that money somewhere else ($65.00 per month just for 10 Mbps DSL).

I called Century Link to get Internet service, which required phone service too. I only wanted basic phone service and Internet service. I received service on August 12th, and I had to move out of state on September 15th. I had to move because the local school district made a mistake of hiring me. The human resource personnel did not check my credentials. I had a PPS, but not a master's degree. I had to leave the classroom, and the only choice I had was to move back to California. They paid some of my expenses.

Century Link has so many extra and unexplained charges that are beyond customary. The total charges for 4 weeks and 2 days for a phone and Internet service was $260.40. I think that it shows the excessiveness of the charges. They over charged me for the phone service; they charged me for additional local and optional services when I only wanted basic service. I was supposed to get credits, but was not. I was supposed to pay $19.95 for Internet, and for some reason, for the month it is over $109.00. There are taxes, surcharges, service charges, federal fund charges, central office charges, two service order charges and the list goes on. I am willing to pay for the month plus two extra days for Internet and basic phone service. I never signed any agreement.

I was lied to before and after signing up for services, their billing always changes. The customer service claims to be helpful but they never follows through with straightening out my billing situation.

There are too many complaints written in this space and I am completely unsatisfied with CenturyLink!

I had Embarq/Centurylink for phone service since it was the only phone service offered in my area when I moved in almost 9 years ago. I also had them for my internet service. From the time I started service, my phone and internet would "drop out" of service from any where from a few minutes to days. I contacted the service department and they would send techs out and they would not find anything wrong and the service would come back up.

Most recently I had an issue with the internet and received the poorest service from IT techs to a manager, that I sought out another service. On 12-09-10, I noticed the internet flashing out of service but figured it would come back on as it does in most cases. On 12-10-10, I came home from work and it was still flashing out of service, internet light out all others lit.

Later that night, I called to speak to an IT tech Robert. I went through the reset motions and it was discovered after 35 minutes there was a major outage and was told it would be resolved in 24-48 hours and I would get a call when the repair was completed. The engineer said there was a card burnt out at a main station. On 12-11-10, I received a call to survey the repair that had been handled. I checked the service and it was still not working. I called Mark at tech support went through the reset motion 38 minutes later and was told the ticket was not worked yet. Then Mark said maybe it was the phone cord, power supply then said it was getting worked the weekend since it was an outage. On 12-12-10, no internet.

On 12-13-10, I came home from work and there was no internet. I called tech support and spoke with Heather that explained that the others were right about the outage and they needed more time. But we did do the reset motion and 23 minutes later, she stated they do not work on the weekends even if there is a major outage. And perhaps I was not understanding the 24-48 repair time frame. They would however schedule someone to come to my house and check the service. On 12-14-10, tech came to the house and said there was a card burnt in a box down the road and has been replaced and confirmed there was not a problem at the house.

Internet was working for a while but went down by 7:30 pm for the rest of the night. On 12-16-10, 5am the internet was working. On 12-17-10 morning, the internet was not working. I called tech support spoke to Benjamin and he said they would set up a Saturday call since there had been such a history of problems. On 12-18-10, I waited all day and there was no call and no one showed. On 12-19-10, I called and ask for someone to check on service since it was still not working and spoke to Alex.

Alex was not able to give me an answer but we did try the reset. Forty minutes later, I was finally transferred to a supervisor, Larry. Larry checked the account and said he did not understand why there was so many issues. Larry said sine it was a weekend night he would call back on Monday after 2pm when he stated his shift to give some answers of why the "poor service had been dropped." I finally got the hint and sought another phone and internet company. To this day, I have not heard back from Larry or any other techs and as far as I know I cannot have service from Centurylink since the repair has never been done.

They made arrangements to have payments deducted from my checking account without my permission using checkfree.com

This is practically identical to that reported by Jerome dated Nov 4. I received a $15.25 recurring charge from aggregator ESBI via CenturyLink for an unknown and unexplained third-party service neither authorized nor received. this began in November soon after automated draft was authorized on the account. I was told I will receive credits and that third-party billing will be blocked by both ESBI and CenturyLink. One Centurylink rep said there would be a $1/mo charge. Another said it would be at no charge. This 'cramming' scam was recently documented in Consumer Reports (08/10) and we know of individuals having had this occur multiple times. Both ESBI and CenturyLink charge a fee for this billing and apparently have no interest in validating the charges. I have reported to both the FCC and FTC 'for what it's worth'. It seems they are well aware of the problem per the article in Consumer Reports. I am still awaiting resolution of the charges.

I am at the end of the frustration rope. I was an Embarq customer and never had a problem. I currently have my internet provided by the same company. The company changed their mailing address for payments earlier this year, which was expressed to the customer on the second page of a billing statement. I use Online Bill Pay to pay all of my bills. I had all of the information programmed into my bill payment system. I continued to make my payments and two of the payments I made have not been credited to my account.

I have called numerous times and spoken to more than a dozen people at this point to get the payment situation resolved. I've never received credit for payments I made to the company in June and July. They have had my money for six months now. The problem is that they have still failed to credit my account. I was assigned a case number that was issued as they were "looking into" the payment disconnect. I've called multiple times since I was assigned that number and have not had any assistance getting the problem resolved.

I get the run around and the explanation that it takes time to track down the payments. I've provided any information they've asked for to resolve the issue but as of today's date, it is still not resolved. I've had a case number for four months. I called in total disgust today and told them that the issue needed to be resolved today. Speaking with supervisors has not worked. Calling has not worked. They have three months worth of payments sitting in their account that they have still not given me credit for.

Internet service is limited in my location and I have a cable alternative and CenturyLink. Neither is an acceptable option at this point. I have to have internet at my house, but will not pay the late charges which they are accruing as they fail to resolve the situation. I work as a vice president in a customer service environment and would be fired if I had let this go on. I know that dollar amount is insignificant to a company of this size with a CEO that is being compensated over $6 million annually. I am trying to find the CEO and regional president's email address so I can contact them about the horrible customer service that they offer.

We have been paying for broadband and not receiving it. We get it in spurts for short amounts of time, then it bogs down. Their equipment is maxed out by users, it has been for some time. They know about it but have not done anything about it for too long. Users in the surrounding areas who use them are experiencing the same thing. When you call them up to complain about the service, they always put us through their hoops to try and make it be our problem and not their failures to provide. We believe it cost us a modem; we know it causes us endless grief and waste of time. I suspect that because we are rural people, we get the shaft because we are not as important to them as the big city people. How about hundreds or thousands of potentially several small towns worth paying $50/month for high speed internet and receiving dial-up half the time or more for months or years?

I called to ask for a price check for phone and Internet service for my new house then told them I didn't want the service and the next month I received a full bill stating I had service through them, even an account. I do not have any phone service nor Internet at my house.

When I called to fix the problem, of course they said they would but then I received another bill for a partial month of November. Then I got a letter from a creditor bureau saying I am past due $81. So now my credit is being ruined for services I have never even had through this company.

I have had century link internet now for about 3 months. I have been paying $60 dollars a month and suppose to be getting 1.5 mb and I'm lucky if I am running at 560kb aka dial speed. I have kept a running track record of 3 months now through speedtest.net which is a site they say to use to check your connection speed. There have also been a lot of days that I have been under 300kb/s which is so slow. I have called almost every day for this problem to be rectified but to no avail it is still a continuing problem. It has gotten to the point where I call in and the customer services reps are just straight up rude and read me the terms and conditions.

Now I'm no legal expert but on there it says provide high speed internet, but the dictionary's definition of high speed internet is faster than 560kb/s which is dial up speed. Now since I am always running at this speed and under it that sounds like false advertisement to me. I am getting to the point where if I could I would press legal charges against this company for false advertisement and leading people to believe they are getting what they pay for when they are not.

We have business DSL Internet service. Their reliability is terrible and internet speeds continue to get worst. I am paying for 3.5mb download and 768K upload. I am consistently getting 2.0 down and 256K upload. The latency and reliability is hurting me. I write computer software and need to have reliable uploads. CenturyLink has been called about 15 times over the last year or contacted about slow service. Sometimes they will fix, sometimes not.

I called CenturyLink's customer service number on Wednesday, August 11, to report a problem with my phone line. After a 20-minute plus hold, I explained my difficulty. I was then transferred to someone else in another department. After explaining my difficulty again, I was transferred to a third individual. After explaining my difficulty again, I was put on hold. Moments later, the call was disconnected. I called back. After another 15-minute plus wait, I explained my difficulty to another "customer service" rep, who assured me that a CenturyLink repairman would be at my house the next day between 8 am and noon.

I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the "customer service" rep told me that it would be Friday between 8 am and noon. Again, I re-scheduled all my appointments and spent the day waiting. By 5:30 pm, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday. I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today.

I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call. I am convinced that CenturyLink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town. This is not the first time I have had problems with CenturyLink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have the worst customer service of any company I have ever written a monthly check to.

I have spent over a month and well over 10 hours on the phone to various departments at your company in a vain attempt to get telephone service set up for our new home in Greeneville, TN.

My first contact with your company was on July 4 to set up service on August 2. I was assured that this was plenty of notice. It would be no problem at all to set up service that far in advance on our newly constructed house. So we arranged for our electrician and security systems people to meet us on August 2nd to tie everything in. Did I mention that my husband and I took a day off from work to drive 5 hours from Atlanta to Greeneville to do this? Did I mention that electricians get paid by the hour to sit there and wait for telephone people? Well, there you have it. August 2 comes and goes, no service call, no explanation. August 3, still no service, no explanation. August 4, finally reached someone at your company who could read! (Joy!) Oh, someone cancelled this order. So sorry. Don't know why. We've had some problems with database conversions since we merged.'

Really? This from an NYSE listed phone company with illusions of becoming a communications company? But wait. Have no fear. On August 4, four different people, with different levels of competency and literacy, assured me that on August 6 there would be service. Yes, we understand you're not there. Yes, we have your cell phone number, just in case. Yes, we understand this is new construction. We understand that you already paid once to have an electrician twiddle their thumbs all day. We understand that there is no cell reception at your location, so having a land line is kind of important and we are obligated by law to provide it if you request and pay for it.'

Care to guess why I am writing to you today? Someone, someone likely drawing a salary from your company (from your shareholders) scribbled a note that no one in your company can presently decipher. If you're curious, try it yourself! You can look it up under our potential, someday, maybe in the future, number of **. That should be fun. As a result of said note, the project was put on hold until August 20th. No one bothered to call. No one bothered to contact the writer of the note to say What the ** does this mean?' Today I spent over an hour just to get someone to admit it.

Tell me, Mr. Post, is CenturyLink a company I should be happy with? Or does CTL deserve its very own centurylinksucks.com' web page or Facebook group? Should I tweet your list of analysts to see if they can help me out? Or will someone finally do something that shows a shred of competency? How hard is it to get phone service? I'd like to hear from you.I paid an electrician for a day of doing nothing!

Our telephone bill arrived and it was twice normal. On the listing, third party providers $89.83 see page 7. Page 7 shows payment one corporation / Enterprisebusmtlyfee $43.03. Also zpdi credits and charges $3.77 then loan services $43.03.

I called Century Link. These companies furnished them with my phone number so they charged me on my bill and they would do nothing. I called each company and said that they'll cancel the charges but it will take a couple of months after some heated discussion. What a way to make free money! How many people don't read each entry on their phone bill? Telephone company not even asking questions, refusing assistance and service and driving us to internet service.

I made an appointment to have high speed internet installed on Friday, 2 July between 8AM & 5PM and no one showed up! This has happened twice before with other cable installers! I lost a full day's wages and now I will have to lose another full day's wages to get it installed! It is bad enough that they are unable to provide a tighter installation window than 8 hours and expect the customer to work to their schedule! Since this has now happened to me three times in 9 years, it is apparent, these people could care less about the customer and/or are incapable of scheduling which consequently costs the customer and not them! I am sure they are screwing other customers as well!

I cancelled my DSL service with CenturyLink on April 12, 2010. I cancelled my phone service with them on April 23. I paid them through April 18 for both services. Yet every month, they keep sending me bills (and it's now June). I was told by a supervisor at CenturyLink that they owe me $20, yet I never see the money. This company is bad, as I must have talked to five or six supervisors since April questioning their inability to get the billing right, let alone their inadequate service.

I have been billed for monies per month by ILD for which I could not get an answer from anyone, as to who authorized the cost and reasoning. Now I demand the answer before I wish to go further with this. I feel this is fraud to say the least.

I am currently a customer of Embarq/CenturyLink. The reason why I am contacting you is because as a customer of Embarq/Centurylink, I have been having constant issues with their company and have made constant attempts and when I have a complaint and issues with this company it doesn't get handled appropriately and is very poorly handled and only gets worse.

The reasons why I am making a formal complaint in regards to this company is because I have been having billing problems and they have wrongfully bundled me in the past with Dish Network, and issues with our initial deposit which we needed payment arrangements and they charged us extra amounts on top of our bill nor did we see credit on our bill. We believe we got cheated by this company in regards to our deposit and when we had enough to pay it all they couldn't cancel our original payment arrangement but we paid the deposit twice. The quality of service is awful and had line issues. I have had echoing in the lines even though when I do my best and try to explain toCenturyLink's Customer Care about the issues were having they don't seem to care at all. I've been hung up on by their associates. They give me poor customer service.

When I mentioned how to make the situation right, they don't properly help us resolve our issues. Customer Care doesn't take the time to listen and understand what I am saying. Due to my girlfriend and I being low income, this company charges us way too much and makes it extremely difficult to pay them. I have made an effort to information validated in the customer notes. For example, this is what one of the CenturyLink's Rescue-It Tech Support said on 04-23-2010 at approximately 8:20 pm, he validates what I have been saying and knows there are line issues.

A CenturyLink tech came out to the house a total of three different times. The one time, the CenturyLink tech didn't do his job and wasn't prepared and didn't really solve the problem so again we had to call the repair people again and again. The CenturyLink tech came back out and he stated that some CenturyLink techs were suppose to check the green boxes but failed to do it and the tech couldn't finish the job and didn't know what's causing the issue (static on our phone line).

What I would like to happen is investigate everything that has gone on since we have had service with them (especially with CenturyLink's Rescue-IT Tech Support) and see what can be done to help us. We have had a constant battle with them and it is extremely overwhelming and frustrating for us.

In September of 2009, I was home minding my own business when a serviceman from Century Link informed me that I was having DSL installed and I didn't know anything about. So I got mad and called the company. The girl was nasty. So I tried to use computer and it wouldn't work so called their Internet technical support and he said you have already been switched so he told me who to call. This time the lady was very informative and said go ahead.

So I wrote the company on 09-19-2009 wanting to know why I was treated this way and they informed me that they did call and someone answered (check my personal phone account), so since I did not respond, that gave them the right to come to my house and install something I knew nothing about. They said since I didn't respond to spam like phone calls, which I didn't get, they could do this.

Well, I had sent them the letter plus 6 emails which they never responded to so they have a double standard. Since they wouldn't answer me, I wrote to state agencies and they did respond to them, but in every letter, the customer service department wrote they were full of misinformation about how they handled the problem and a lot of misinformation about me. They even said they sent me two modems which if they had, I would have been more aware of the new update. I did not get the modems and they implied that I was lying. However, I personally found out where they went and they had sent them to the wrong address.

Since I could not get any satisfaction from their service department, I wrote to the CEO and he informed the girl to call me and see what she could do for me. I said all I want is for you to rewrite your letters to these agencies and give them the correct information and she said she would not do that. So she defied the CEO plus the customer, and after numerous letters to her and the CEO, this problem is still not resolved. What is so weird is that they said they installed the DSL the way they did because it was the most cost effective way.

However, look at the time and postage spent on this problem, four people in customer service and the CEO and they can't get this taken care of. I think this cost effective is rather bogus. As of 4/28/2010, it has not been resolved. I have spent a lot of time on this which I did not create and I am being treated as the villain and I didn't write the wrong information. I have had wrong information about me personally that has been sent to different agencies and Century Link is aware of their errors and won't correct them. I think I have damaged my credibility with these states as they believe the company and think I am just a complainer.