Cellular South

I have been a customer for 16 years. My daughter moved to Hamilton, AL and they sent her one very vague text that she was over her usage on our unlimited plan. I called Cellular South to be told she would be released out of her contract because she wasn't using fifty percent of usage in her area, Cellular South failed to tell me her phone would be shut off in ten days! So, they turned her phone off with no warning and I couldn't get in touch with her! I pay my bill on time every month and this is wrong. Something needs to be done with how they treat consumers! I switched all my phones to Verizon and will never give them another penny! I believe if they valued me, a letter would be the right and legal thing to do!

I took my Desire phone in. It wasn't working and I was told that there's no Desire phones in stock and that I had to take Merge instead, which they said was just as good.

This phone is horrible. It drops call all the time and calls voicemail while I'm on phone. I have called every day to complain but I was told there's nothing they could do. I can't upgrade and get a Desire phone, which is what I paid for. I truly think they are just trying to stick customers with these cheap phones. I need help. This phone is no good to me.

I filed an insurance claim to replace a cellphone and I paid $50 for the deductible. I pay $4.99 per month for three phones for this insurance. ESecuritel is their third party vendor responsible for handling insurance claims. The company sent a phone that did not work. The battery was invalid and I had to wait another week for another phone. The second phone would not charge so I requested a new battery. ESecuritel said that they would send a new one, which I never received. I called eSecuritel and was told by the manager that eSecuritel does not have to replace the phone with a working battery; they only provide for refurbished phones. She stated that the insurance provisions are posted in the Cell South Stores and batteries are considered an accessory.

I then called Cell South to file a complaint. Derrick told me that he will contact the escalation team and someone from the management would call me within 24-48 hours. He also promised to send me a battery. A week later, I received no contact from the management regarding the complaint. I never received the battery too. I called back and asked for supervisor. The supervisor, Webster, gave me his personal cellphone number and promised to send a battery. Another week passes and still no battery. I called again and spoke with supervisor Brandon ** who promised that he would email me with the tracking number and send a battery. Now, five days have passed and, again, I have not received a battery.

I called them back today (August 23, 2011) and I finally spoke with Glendora in customer care unit after I chose "cancel your phone service" on the option selections. I told her that I wanted to file a complaint and cancel all three phones. She said that the problem with the battery issue was that the company could not find a battery since the Motorola RAZR phones are no longer sold and are discontinued. I was told that a manager at the Southaven store would be called first thing on Wednesday morning and will be ordered to give me a new phone which is comparable to the phone I currently have. I hope that this includes a working battery.

I was lead to purchase a new device that would give me the option for a "hotspot" on my phone, so I made the purchase, only to find out later that the option for that "hotspot" on the phone was turned off by Cellular South. I talked to several different level managers about the problem. They offered me a "mifi" for me to pay $50 a month. Hah! They have a video on their site showing how the phone would connect to other devices via the "hotspot" connection and give my other devices 3g.

Their solution was for me to pay for the most expensive mifi plan, the 5g package, even after I asked if I could sign up for the 1gb package (the cheapest). After emailing and talking to several people that admitted they had falsely advertised the product, in the end, they gave me a $25 credit. I guess that is to keep them from legal action on my side so they could always say they compensated me.

i got a phone it had a mail in rebate i was toli it would take 4 to 6 weeks. that was on 2/25/2011. on the end of march i checked on it they told me it wasnt prossed yet. then in april i was told it would be mailed out in a couple of days. i called back a week later and was told that it would be mailed out on a debit card. two weeks later i was told that i was posted on my account. then i was told that it was mailed out and should have it by last wednesday. everytime i call i get the run around. i need help getting my 50.00dollars

I was sold the True Unlimited Nationwide Plan to cover my three cell phones, by a Cellular South customer service person over the phone, five years ago in 2006. I had, at that time, the unlimited plan to cover my three cell phones. Now comes Cellular South with a message saying I have used over my out-of-home area usage. What the heck is the True Unlimited Nationwide Plan for? I paid big money for this coverage for several years now and in the previous years. I have upgraded my phones as needed to stay up-to-date. I just upgraded to an HTC Desire two weeks ago and nothing has ever been said or messages sent about any usage issues. I have paid my bill on time, every time, and have been told every time I have talked to Cellular South, "Thanks for being a valued Cellular South customer".

About 2 1/2 - 3 years ago, CellularSouth.com advertised 2 Family plans, one 1,400 and one 700 minutes. The site stated clearly several times that if signing up for one, customers could add a Free Add On offer combo of Text, Picture Messaging & Mobile Web service to the main line plus any Add-On-Lines at no cost for any lines. As someone who works website customer service, I read the entire thing several times to ensure I had not missed any "fine print" but, unfortunately, I trusted Cellular South and did not print the screen.

I signed up for the 1,400 plan, added the Free Add On offer to all lines along with the Free Voice mail which was advertised the same way as an Add On with selection and had no issues. Until months later, when CellSouth suddenly started charging for the free service. I complained but they only told me I could pay the monthly charge or change plans, they refused to honor the offer. I gave up, changed to the 700 minute plan, signed up again for the Free Add On offer for All lines, the main line plus the Add-A-Lines and in 1 1/2 years. I've had the Free service with no issues even through account upgrades, etc.

If it was a "site error", I am sure someone would have noticed it during that time. My account was fine until July 2010. On 07-16, I purchased a new phone at full price (no contract extension) for one of our share lines in the Hattiesburg, MS Hwy 98 Store location where they transferred the number from the old phone to the new phone with no account changes and I had no issues with anything. However, on 07-23, my husband purchased a new phone for the main line in Columbia, MS and also asked to just to switch the number to the new phone with no account changes and no contract extension but the store rep messed up the process so the Columbia store Manager changed my account.

This was done without calling me for authorization even though the account is only listed in my name, not my husband's. The Manager then switched the plan without being asked to do so from the main Family Share connected with our other lines to a Text and Talk plan.We called in on 07-24/25 to be told the account would be corrected back exactly as before - no extra charges. It went back to the 700 Minute Share plan but I was billed again for the Free Add On of Mobile Web, Text and Picture Messaging for one line even though I had not had to pay it before. So, it was not reset back the way it was as promised. After no email reply - when I could get an email sent to CellSouth around site errors and undeliverable email responses - I called again. Representative Brittany told me this was a known issue with the promotional offer that was made on the plan types I had signed up for but CellSouth had since realized the system was charging for the promo plan in error and could reset the account back to the free promo offer.

Per Brittany, I could possibly even have my plan reset to the original 1,400 Minute Family Share plan with the Free Add-On offer as CellSouth was aware that it was a system error charging me when I had the promo offer originally that should not have been charged. I clarified clearly for the recorded call what she was telling me. Once again, my account was not corrected so I contacted CellSouth many more times to be told I had to pay for that Free Service and nothing would be corrected or reimbursed. So, the site had false advertising, allowed me twice, months apart, to set up a free service. I'm now being told was not free and I have been getting conflicting answers from representatives.

I have tried filing a BBB Complaint but Cellular South still refused to admit their part in this or correct my account citing only a "Site Error" that allowed me to sign up for something I should have been able to sign up for - twice, several months apart. This was in spite of my knowing that someone else has the same service I had previously and they signed up through a CellSouth representative, not through the website as I had done. I have asked for Cellular South to provide me with a printed copy of the verbiage on the website at the time I signed up for this service to prove that the verbiage was not the same verbiage that is currently used on the site for this offer but they will only quote what is currently showing on the site. I have asked for my account to be reset by being "dated back" to the service applied prior to the Store representative accessing my account without authorization and starting this entire issue as was offered so I can continue keeping the service at the promotional free offer. Instead, the only offer I have received to date is to credit 3 months of the $39 monthly fee. I am now being charged for the free service and be stuck paying for it from here on out or Cellular South will release me from my 4 contracts and leave us stuck with nothing. I have only asked for the same service I was receiving prior to this issue at the same price prior to this issue with no monthly fee. I am not asking for additional compensation, just what was originally offered to me!

After moving from Arkansas to Mississippi, I was told by several people how good Cellular South is in this area. So, like a good neighbor, I dropped my AT&T plan and signed up with Cellular South. I got the blackberry pearl flip and so did my husband. My husband's phone started dying when we were talking. Then, it got to where it didn't want to dial numbers.

So, I went online to submit a warranty claim. When I got to the part about being charged a fee if no problem is found, I trusted this company and had no worries. So, I submitted a claim. I received the new phone and had to call them because this phone had a damaged clip where the battery cover goes. I was told they don't ship out phones with damage and it had to have happened when I got the phone. So, I was stuck with it. Two weeks later, this phone got to where it wouldn't cut on at all. So, since I can't get it cut on, I submit another warranty claim.

So, September 8, 2010, I receive a letter from cellular south that I'm going to be charged $75 dollars (although I also have insurance) because nothing was found with the first phone. I call cellular south, go through two managers and a supervisor and I'm told basically, tough luck. Since I trusted them and checked the agree box when I submitted my warranty, I am liable and they won't remove it. So, when I send this next phone off, I'm going to be charged for the battery cover latch that was broken when I got it. This is the most unbusinesslike and unethical business I've ever seen. I'm not working, I have one kid in college, two more at home, and it's all we can do to pay the bills. But now I have to pay a company $150.00 dollars in all because they don't know how to take care of their customers. I'm going to go back to AT&T as soon as I can because one thing about them is they have great customer service. But, unfortunately, it will be in two years when my contract is up with this ridiculous excuse for a cell phone company.

I've had service with cellular south for approximately 1 year. The Blackberry flip that I purchased started to malfunction after 2 weeks. I went in to exchange the phone. The second phone worked for about 10 months. Although I did have to go into the office after about 6 months because the phone would stop operating and the rep. told me to take the battery out for a few seconds and put it back in to allow the phone the chance to reboot. This worked for a short period of time. The second phone went out and was still covered under the warranty claim. I filed the warranty claim and received a third phone via U.S. mail.

I immediately placed my old battery in the third phone because my old phone had been malfunctioning for weeks. The third phone worked for less than 24 hours. Because of my work schedule, I took the phone in to the local office about a week later. I was told that the phone was liquid damaged because there was a pink strip on the back of the phone.

I assured the sales rep. that the phone was in the exact same condition that I received it in from their company a week earlier and that the phone had in no way come into contact with any liquid while in my possession. I was told that there was nothing they could do, the warranty would not be honored because of the pink strip which indicated liquid damage. I explained to the sales rep. that the replacement phone was sent to me in a defective condition and as such I should not be held accountable for their company's mishap.

After speaking to a manager and supervisor, I was told they would not give me a concession of any kind and I would simply have to purchase a new phone. Cellular South refused to honor their warranty agreement and further refused to acknowledge that it was their fault for sending me a defective replacement phone. The rep. did state that there was no way for them to determine if the phone incurred damage before I receive it or after, nevertheless, it was too bad for me because there was nothing they could do.

This is warranty fraud. This company does not act in good faith in dealing with its customers and only seeks to advance the monetary interests of there establishment. Needless to say, I switched carriers and have reported them to the the Better Business Bureau. I will continue to seek rectification of this matter simply because I feel strongly that it is unacceptable for "big business" to take advantage of defenseless consumers. Cellular South informed me that if I chose to switch carriers I would be charged a hefty fee for early termination. Switching carriers and having to purchase a new phone was extremely costly; not to mention the significant about of time taken from work to try and address this issue.

I've been with Cellular South for 4 years. I've been having a problem though with my service for the past 6 months. The problem is the internet service I`m stuck paying for doesn't work. When I try to get online it pops up a 403 forbidden message and does not let me use the internet. My wife shares this plan with me and has the same phone, and LG Spyder II. Her`s works. I have tried the trouble shooting they want me to do several times.

Now the answer I keep getting from the company is we can't fix the problem. They sure can charge me for the service I'm not getting though. I've been assured they're working on my problem, but if you search 403 forbidden cellular south on Google, you`ll find that people have had this problem since 2008 at least. I'm so sick of paying for a service that I'm not getting. We use our phone for internet, phone, everything. Now I'm having to drive to the library and use their internet or my moms house. 6 months worth of driving. I`m still paying for the internet service on my phone because we have a year left on our contract.

I dealt with several phone customer service agents to no avail and finally email cellular south. I did get several personal answers (3) but each time she didn't remember my phone number and often didn't touch the issues. Bottom line is I bought the phone July of 2009, requested phone insurance and was told I had it, didn't pay attention. February of 2010, was told I didn't have it, requested it, apparently didn't get it. Needed the insurance in 5/2010 and was told again I didn't have it, now that is 3 reps that lied up to that point.

Finally talked with Jennifer Henneman in email and was told that they didn't offer insurance in Florida until March and they added it effective 5/2009. She suggested I pay $75 for another phone to continue service, meanwhile I have no phone working for 2 weeks while paying over $100 per month. I still have no service and received a canned letter from her that her managers concluded they could give me no concession on a new phone so I went on line and paid the $192 I owed and looked at getting a new phone. I am 6 months from a new contract and in order to get a new phone it looks like it will cost me at minimum 100 dollars for the phone plus a start a new contract fee of $140 or several hundred dollars for a phone.

This is the same phone they are giving away free to new customers. I told her that it makes me a feel a bit like the new commercial where one child does without the ice cream cone while a new child gets a big one because she is newer than the other. What's up with that?

This company does not appreciate long term customers as I have been with them for years. I have all the possible monthly services and don't even use them, just like to know that I have them. This company is unethical in that they fail to provide good customer service and have no understanding allowing me to continue paying a bill with no phone. I still don't have an answer from her about what I can do. I suppose if I am fortunate enough for her to offer me the refurbished junk phone at $75 again, I'll have to take it or pay outrageous fees and perhaps be stuck with their service again for another 2 yrs.....it's just not right that they think they have such a monopoly. How can they continue business treating old reliable customers in that fashion.. Do they get enough new business or do they just not care?

I went to our local Cellular South office with my cell phone that was fully charged, but when in use, it would drop the call. I was told that I needed a new antenna, and that they had stopped carrying any parts so I would need to buy a refurbished phone. I asked if they could order me a new antenna and was told that they could not. The person at Cellular South told me that my phone was not under warranty and that my contract was out. He was very rude and I told him that maybe we should look at another carrier--he did not respond. So, my husband looked at another carrier that gave us a phone to try out for a month. We did change carriers on March 3, 2010.

I received my normal monthly statement from Cellular South online for the period of February 5 through March 4 in the amount of $387. The normal monthly statement on average is $89 a month. I went to our local office and told my story to two different people and then asked to speak to the manager. He looked at my account and said that the charge was because my account had either four or five months left on it. It was a contract and there was nothing he could do.

As I stated to him, common sense is that nobody in their right mind would change carriers and pay that kind of money. Before this incident, we had been totally happy with Cellular South. And why would we leave them and go with a company we knew very little about? Bottom line to me is this--I believe that they purposely do this to people!

Changing carriers is not an easy, nor cheap endeavor. There has to be a way that when one carrier is dropping another carrier, that they (new carrier) are told that this customer is still under contract. If this one simple step could be taken, this would not have happened to us and it would not happen to other people in the future. This does not take a rocket scientist to figure out--just common sense and wanting to protect your customers.

The money is an issue because of the tough economic times. But more than the money is the principle. One step could be included when one carrier is dropping another carrier and that would be to inform the customer that their contract is still being enforced. I feel that I have been misinformed and taken advantage of. Thank you.

go against my minutes. I ask Wesley (who was at the front desk) if my plan was free mobile to mobile and he said yes. Not only did he say yes, he printed out all of the plans and assured me that all of their plans were free mobile to mobile in our service area. I was worried so he even wrote his name on the plans he printed.

(She added her older son who used the phone a lot thinking it was okay to talk to cellular south users.) I am now told by the manager Jennifer that because we are older customers, the mobile to mobile does not apply to our plans. At the time we got our plans they did not offer free mobile to mobile.

I am paying more a month than other customers and am being punished because I am a long time customer? I don't see how this can be legal. We wouldn't let the boys use over ten minutes in the first year but after I purchased the new phone for him and was told that it was free mobile to mobile they should make it right. She should know by looking at the record that the calls were not being made until after I purchased the new phone and was told mobile to mobile was okay.