Had a blackberry with rogers. In September '11, the phone would shut off. Then one day, it never came back. Went to find out why at a rogers store. The man turned and hit it off the counter. Said he would send it off to be fixed. Gave a in warranty handset (blackberry) charged 35.00. January 24th 2012, I received a letter stating that I owe 250.00 not including that 35.00 charge. Plus taxes for the handset they gave. They said due to physical moisture damage or missing moisture damage indicator, it couldn't be repaired.
They showed 2 pictures. One looks fine and then another one that could be anything. They said the smartphone would not be returned as they destroy them. So I called and said I want to see the phone because I don't believe them. They said no but I still owe for the replacement phone. Why the phone I owned. They should return it if they couldn't fix it. I asked if I could give back the replacement. Again a run around. So I want this dropped. No 250,00 and want my 35.00 back from rogers. Or they can repay me my 250.00 for a phone they decide to destroy. This is absolute theft.
