Phone broke at day 36 and has no service - We called to say the microphone portion of the phone stopped working. We got, "Sorry you are after your 30 days." We bought 4 phones and thought they would have wanted our business. I guess not. Don't use them.
Consumer Complaints & Reviews
True professionals know that quality service grows businesses. The people at Cellular Country were very helpful and easy to talk to. I'll definitely get back to them for my next purchase.
I bought a Blackberry from Cellular Country on October 11, 2011. I had it 61 days and it broke. I called and talked to the guy who sold it to me and the only thing he could say was sorry it's past the 30 day warranty period and had I called a day early on day 60 he would have helped me. I asked for the boss and he told me they are never in. I asked for them to have the boss call me and he wouldn't do it. They did give me an e-mail address which was bogus to contact the boss. This company is a flat rip off and to be shut down. ASAP.
I ordered a used Sprint phone (RL-4930) from Cellular Country's website in June 2010. Upon receipt of the phone, I tried to activate it through Sprint, which told me that the phone had been reported lost and/or stolen by the previous owner. I called Cellular Country and talked to a Doug and/or Williard who told me that they would check with Sprint to find out what the problem was.
They called me back and asked me to try and activate the phone again through Sprint, and that Sprint had stated that there was no problem with the phone. I tried to activate the phone again through Sprint but with the same results--the phone was reported lost or stolen by a previous owner. Then I called Cellular Country and told them that I either wanted my money back or a replacement phone in which I would prefer the latter. They stated that they would send me emails, which I never received, and that the emails would be in my spam folder. I never received those emails.
On August 2, 2010, I called them again. I am a busy man, and I run an agency. And this is the first time since the last of June that I have had to again check on the issue regarding the phone. I called and spoke to Doug and reminded him of what happened in June with the phone. He checked in his computer and confirmed my concerns and requests back in June.
However, he tried to dismiss my concerns by stating that the emails were sent and that my requests (for refund or replacement phone) probably could not be granted, because company policy is not to grant refunds or returns after 30 days. He also stated he would have to get a refund or return approved by another department, being that it was past 30 days. I demanded that he check on this and have someone call me back.
I never got a return call; however, I did finally get an email on August 3, 2010 in my regular inbox and not my spam folder from Cellular Country. It stated that being that my request was past the 30 days listed on their website, I would not be able to get either a refund or a replacement phone. I have never noticed such a policy on their website, and if there is, it must be in very fine print.
Cellular Country sold me a phone which was stolen and/or lost and reported as such by the previous owner. They either did not check the status of this used phone before selling it or sold it with the intent to scam, fraud, or defraud. All I want is a replacement phone or my refund. Thank you.
