Cara of Philadelphia PA (12/21/08) I had my phone service shut off in July/August 2008. I paid what was due which was like 279 and some change. I paid the next month the payment of like 81.00 for the phone and internet. The next month i get a bill for 200.00 so I try to call and it's all automated no HUMANS!!!! to find out why it was doubled because it shouldn't be because i paid it up So i paid the 81.00 again and again the next month.
Well this month I was a little short because of the Holidays so i figured I would be able to pay it by Dec 19 (which was on the notice i rec'd in mail to pay by or be cutoff) and called to let them know i would like to make arrangements. The automated robot took the message and noted the system. I call to pay the bill at around 10:00am on the 19th and they already suspended my service without giving me any time to do so. I am so fed up that they got the boot and I took my business elsewhere.
They are the worst to deal with they have NO customer service reps to speak with and i find that ridiculous. They need to work on that. I will never recommend this company to anyone ever!!!!!! Now it should be a fun time trying to get them to cancel the service.
Reynolds of Philadelphia, PA December 9, 2008
Reynolds of Philadelphia PA (12/09/08) everybody is so rude, like to cut you off, from the rude clerks to the supervisors. what happened to customers always right. not saying that we are, but you would think they care about the continuation of their business. a lot of companies are merging and going bankrupt, i think this is another one that need to get merged with a more professional business group.
i was without service for over a month and they only credit me for a week, wouldn't provide a descriptive bill proven the alledge telephone calls i made from certain dates. explain it was the law, they couldn't release that information. no economic cost at this time because i refused to give more money and havent be justified the credit due.
Natasha of Chargrin Falls, OH December 9, 2008
Natasha of Chargrin Falls OH (12/09/08) I am like everyone else. I switch my phone company becasue I was told that Cavalier had better rates plus the internet service. When I switch I had to pay a 100 dollar deposit which I was informed will be added to my credit after the first month of paying on time. Also, I was referred by a friend which would entitle me to another credit of 50 dollars. When I called to enquire about the credits, because my second month bill was now due. I was informed that it takes up to four months and only if you pay on time will the money be added as a credit if you cancell their service prior to the four months then you forfiet your money. Also, the friend must pay her bill on time to get the fifty dollars.
I also, could not get the internet in my area do to distance which took them approximately three weeks to figure out. I was told my bill would never go over 50 with the telephone and internet. Guess what else I was recieved a bill for 68 dollars minus the internet. I was told that it was because I was charged 12 dollars additional for calling the operator (for calling the local operator). Calling the operator is free on any pay phone. I am disgusted with the game that Cavalier plays. I would not reccommend their telephone company to anyone else.........
Brenda of Grand Haven, MI December 3, 2008
Brenda of Grand Haven MI (12/03/08) I changed from ATT&T to get a lower rate that was a joke. And my phone service keeps getting shut off. I registered to do a payment plan and also am disabled and have a life line at home in case there is an emergency I can contact 911. So that way my phone cannot get turned off between payments and then when you call you can never talk to anyone. I am shutting my service off completely I am so fed up with this company I will use a cell phone from no on.
James of Colorado Springs, CO November 28, 2008
James of Colorado Springs CO (11/28/08) I came home today from a trip with a letter from I.C. System, Inc. waiting for me. It is a collection agency sent to dog me for the 31.66 that Cavalier Telephone expects to extort from me. Nice try. I've had to deal with this useless company since it bought the remains of Talk America. That was over a year ago. They never billed me for three months after the takeover, and then sent threatening letters. I've dealt with them every three months since with the same BS because they refuse to cancel accounts.
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