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Cavalier Telephone |
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John of King Of Prussia, PA January 13, 2009 John of King Of Prussia PA (01/13/09) Dipika of Bolingbrook, IL January 13, 2009 Dipika of Bolingbrook IL (01/13/09) Thankfully my work situation changed and we could cancel. So we did. We were told we had a 6.13 balance after having paid our last bill in Nov. of 2008. We gladly payed that and thought we were done with them. Lo and behold the new year and we get a letter from a collections agency stating we owe cavalier 6.13. I am furious. I call them and told them about the collections notice. They apologize and stated they applied the money we sent to a wrong account. So my credit score looks bad due to them. I demand that they rectify the situation and she stated they had started. Hopefully it will actually happen. BUT DO NOT SWITCH TO CAVALIER it is one headache after another. Beverly of Toledo, OH January 6, 2009 Beverly of Toledo OH (01/06/09) John of Richmond, VA January 4, 2009 John of Richmond VA (01/04/09) I called Cavalier to ask them to adjust the rate and let them pay the rate that they had been paying. Cavalier refused to adjust. They told us that when we switched to their local line, we agreed to use their international line. In fact, they had never mentioned to us that they were going to switch. We asked them to show us a statement where we accepted their intertional line but they never did show us anything. I am living in Richmond and want to support local businesses but now I realize that their business practices are so deceptive that I would want to support them anymore. I was going to switch my own line to Cavalier but I don't think that will happen as I am now trying to switch my parents in law's line back to Verizon. Sorry Cavalier, you just loose a few more valuable customers Erich of New Castle, DE December 23, 2008 Erich of New Castle DE (12/23/08) This past September I moved and requested a service transfer to my new address. The turn-on date at my new residence came and went without connection so I contacted customer support. They discovered that my order had been submitted but was never passed along to the upstream provider (Verizon) for provisioning. They said they could resubmit the order but it would take ten days. I told the rep that I would no longer be needing their services and to cancel my account. During the exit interview I explicitly told the CSR that my reason for cancellation was Complete and total ongoing incompetence on the part of Cavalier Telephone at all levels of administration. I had telephone service installed 3 days later by another provider and I paid my balance in full to Cavalier on September 23rd. When all was said and done I technically should have seen a prorated refund since phone service is billed and paid in advance. Based on my history I wasn't expecting it to happen. I was just glad to be rid of CavTel. Last night I received a letter from a collection agency (IC Systems) attempting to collect a debt for 45.xx on behalf of CavTel. It was dated December 9th, 10 weeks after I canceled my service and paid my balance. It was sent to my PREVIOUS address (and forwarded by the USPS). I called IC Systems and was met with only recordings. You can't get a live person via the number provided on the letter, period. I called Cavalier and after inputting my phone number was automagically connected with a rep at IC Systems (neat). We spent half an hour discussing the situation which left me with no recourse but to dispute the debt in writing at which time they will provided me with documentation of the validity of the debt. I tried CavTel again without entering my account number so I could get to a CavTel CSR. They've informed me that they cannot discuss the matter as it has been turned over to collections. Here's the kicker. While they can't discuss it with me, I was able to obtain my most recent bill online. For the period 11/5/2008-12/4/2008 (beginning six weeks after my account was closed) my balance forward is 45.xx. There is also an adjustment for the same amount, bringing my balance to ZERO. What has obviously happened is that CavTel billed me in October after I canceled my service. They then adjusted the invalid billing in November but not before sending it to collections. That in itself is a bit overly aggressive because even if the billing was valid it would have been only 30 days between the date of initial billing and the date of the adjustment, hardly a time frame warranting sending to collections. Explaining this to the collections rep was futile. I must dispute it in writing and any evidence I have isn't relevant because they consider the debt valid until CavTel tells them it's not. Explaing this to the CavTel rep she repeated that she cannot discuss this because it has been turned over to collections. I told her I needed CavTel to contact the collection agency to invalidate the debt. She said that would not be possible, that there is nobody in CavTel authorized to take any action and that I must deal exclusively with the collection agency. I reiterated that the collection agency won't invalidate the debt unless CavTel tells them to. She replied that the point had been discussed with management but there I had no recourse other than with the collection agency. I half-said/half-asked This isn't the first time this has happened, is it? She replied, No. So fact is, I have statement in hand that shows I owe CavTel nothing. CavTel knows (but will not officially acknowledge) that I owe them nothing. The collection agency will not contact CavTel until I dispute the claim in writing and CavTel will not contact the collection agency under any circumstance in spite of the fact that their own systems show that the debt in collections isn't valid.
Once again, complete and total ongoing incompetence on the part of Cavalier Telephone at all levels of administration.
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