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Cavalier Telephone |
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Mickey of Landover, MD October 22, 2009 This letter is to complain about service I recently received from a Cavalier/Verizon Service/Repair Technicians. The problem was reported to Representative, Tina #12267 on the above date. I called Cavalier on July 8, 2009 to find out how to deal with a problem I’ve had with our phone since 2/19/2009 ticket# . After I had been on hold for several minutes, Tina #12267 came on the line. I had to explain my problem to her that we have been having this on going problem with our phones since 2/19/2009. The dropping call & no dial tone problem were reported on the following days: On 7/7/2009 a Cavalier Technician came out and stated that they was turning this over to Verizon to do a service because they did not see anything in the lines at the office but the lines to the main outside box to central control was problems. On 7/8/2009 I contacted, Joseph Baititpo and he referred me to Mark Wardensky the manager over the service department and he stated that he was going to keep us posted on the outcome. The service guy from Verizon took our phone lines down after we had stated to them that we could not have our phone lines down between the hours of 8am to 5pm because we are a business. That we would like for any repairs to be made before 8am or after 5pm. This problem occurred again on 10/22/2009 ticket # and no service was restored that day. This problem has caused our company to lose a large amount of business due to our phones being down. We were not able to receive orders for our production and we received plenty of customer complaints. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am asking that we be credited for the time that our phones was down and the business that we lost due to poor service rendered by your company immediately, and I expect a credit or some type of refund because of this inconvenience that this has caused my company. I will be expecting a response from you within a week. Kenneth of Commerce Township, MI October 20, 2009 Called Customer service to have a new dedicated line for the wife to work from home. I told them I needed high speed internet or DSL service, they said ok. 10 days later AT&T shows up and runs a new pnone line with a new number. I call Cavalier back to tell them the line has been installed and would they hook up the high speed/DSL service and send us a new modem. Cavalier tech (one of many I have talked to within the past 3 weeks) said they didn't offer high speed or DSL in my area. Today I finally talked to a "tech" who basicly told me "Sorry we can't help you". Lisa of Burke , VA September 25, 2009 Cavalier offered local service for 24.95. They add 4.65 in taxes. I can understand that. They another surcharge of 19.98, totalling 54.73 for the monthly charge. I think I was being cheated. Can you please look into this. Warren of Warren, MI August 28, 2009 We had bad static on our business phone line (at Warren Gymnastics Center)& weeks after we reported the problem to Cavalier, the problem still existed. Eventually the problem was found (at the road, NOT in the building) & fixed by AT & T (NOT CAVALIER). Cavalier has been trying to bill us for this service that they did not provide, plus huge late fees involving this charge. They are threatening to take legal action for this bogus charge. sup of Lithonia, GA August 20, 2009 have been with Cavalier since they were Talk America as well when I signed up to help a friend. Since then, I have tried to move all 9 of my phone lines to other providers, each with Talk America/Cavalier either refusing to release the lines (I thought that was what we pay the portability charge for each month) or they will release the lines, but only after three months, meaning you have to get another number temporarily). Also, Cavalier will continue to bill you for six months or more although they have it on record that you left their service months earlier. They have repeatedly done everything possible to make leaving impossible. They also sent a collection agency after us for a number that we had cancelled, we had proof of cancellation and had never missed a payment for, but the collection agency wanted the monies Cavalier had billed us AFTER we cancelled and had paid in full. Trying now to get last number moved to another provider and they won't return the provider's request, just refuse to answer or release the lines. No explanation, nothing at all. Laura of Fenton, MI July 8, 2009 My parents are getting charged for 1.00 minute operator assisted calls. My parents do not make such calls; they are on a strict budget and they just don't believe in using an operator when they could just as easily look up the number. I explained this to Dwayne and then Brett; they both said that "someone"..perhaps a visitor made the calls. Additionally, they would gladly take the charges off as this month but would not do it next month. These charges happen on an almost monthly basis; I have the bills to prove this. They are obviously trying to take advantage of the elderly population and we are switching to AT&T. For shame on them!! myron of portsmouth, VA June 15, 2009 My television service is through cavalier. I cant get digital cable because I'm told that cavalier is contracted through the apartments here and digital cable is not offered....yes its 2009 and HD runs rampant but digital cable is not available in the city?? Cavalier's cable service is horrible, channels are fuzzy or just dont come in. I tried calling cavalier's internet service number but I was told that they dont deal with any cable services cavalier has to offer and "have a good day". Right now Espn along with about 10 other channels including abc are blacked out. I could not watch the NBA game last nite because the channel was blacked out....yes only the most televised sporting event on last night in America and cavalier's crappy cable service was once again defective. This is not the first time I've had trouble, I cant type all the trouble I've had with cavalier (internet included) because my fingers would get too tired of typing. Cavalier is a sad excuse for a business and judging by all the complaints I've read from others I dont understand how they stay in business. Gloria of Trenton , NJ June 8, 2009 In April 2007 I ordered Cavalier Telephone Service. I wanted to switch from Verizon to Cavalier. I paid the 70 start up fee and was told that it could take 7-10 days to transfer my service because I had an existing account with verizon and it would have to be transferred. Three days later I called in to cancle the service and was told that I would have to file a dispute. After filinf a dispute I was told that I was not entitled to a refund because I cancled the service but I signed no contract because It was over the telephone. I was also told by the CSR that I had a 30 days to cancle and still receive a full refund. Cavalier overdrew by checking account and I had to close it. I have also never received my money back. They never connected my service so I am entitled to a refund, I believe. Laura of Flint, MI May 17, 2009 In March 2009, I decided to switch phone carriers from Cavalier to Vonage due to multiple issues and terrible service from Cavalier (including billing errors as in not receiving bills monthly, disconnections for not paying bills not received, rude service associates that refuse to deal with legitimate customer issues, etc.) Cavalier has REFUSED to switch my service, REFUSED to port my number, and REFUSED to work with Vonage even though Vonage had all the correct information. Vonage assigned me a new number in frustration. Cavalier has continued to maintain they're my carrier and now are charging me a very high rate AND have disconnected my service again. I've now been without a land line for over 10 days. I'm being charged a 209.00 bill for a company that REFUSED to let me switch plus 39.00 reconnect AND a security deposit before they'll restore my service. Service has to be restored before I can switch phone companies. This is ridiculous, unacceptable, and unethical. Your advice, direction, and suggestions on how to best handle my situation would be greatly appreciated. Linda of west chester, PA May 1, 2009 I ordered service for abundle of which I was told I onlu had to pay 35.95 installation fee and then I would be sent a bill for 50 for the month. I made sure I asked if this was the only charge at that time and was told yes. Upon looking at my account online I found out they had debited my account for 150.00. When I called I got the run around and was told oh they were sorry it was not explained to me. I told them to cancel it and put my money back in my account. The person I spike with said she would put in a request to a supervisor since she could not authorize a refund and it shoul take 3 business days. What kind of bull is that. I will be checking in 3 days and belive me I will be a nightmare if it is not back in my account. Better business or somebody needs to do something about this company Advertisement
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