Cavalier Telephone

They did not come to repair phones (golf course) and said we would have to change our address because our bill went to a different address. I guess they wanted us to move the golf course. We went without most of our phone service (only one line) for 5 or more days. They still have not come to repair. They transfer you from line to line and person to person until you just hang up! They cost us.

I have contacted Cavalier multiple times and spoken with managers and gotten nowhere with my bill. I have over $150 in fees (energy recovery charge, data service recovery, end user access fee and end user common line). After noticing these bogus fees on my bill for 6 months, I called to complain. They disappeared on my next 4 months of bills. I called to complain and ended up cancelling my services. I wanted the fees credited to my final bill. After a few phone calls of rage, I still have no credits and was denied.

No fees, fees and then no fees. No one can explain why they went away. They are charging people to death and then the customer service center has no concept how to deal with people. I have had 6 conversations, 2 letters and 1 fax reviewed—all for $50. I think at this point they are at a loss. But the "manager" does not understand my problem and says just pay. Cavalier (Paetec) is making huge mistakes by outsourcing internationally here. I'm frustrated and I'm getting nowhere.

We switched over to Comcast in October of 2011 due to the bundle offer of cable, internet and phone service with the promise from Comcast and Cavalier our current number we had with Cavalier would be available to port over to Comcast as long as the service with Cavalier was active until Comcast ported the number. In the mean time, while this was supposedly taking place, Comcast gave us a temporary phone number until the port was complete. In the mean time, we scheduled a date for Cavalier to be disconnected. It was scheduled for December 27, 2011 by Maverik. The confirmation number for cancellation with Cavalier is **. I called and spoke with Comcast to confirm the porting of our number. Comcast scheduled the port for January 23, 2012. So, we had to call Cavalier back and tell them not to cancel service until a date after January 23rd. Cavalier rescheduled the disconnection for January 25, 2012. This all started November 10, 2011 with porting of our number.

Comcast started telling us that Cavalier is refusing to release the phone number we want ported. Cavalier is telling us they released the number. Needless to say, here we are in March 12, 2012 and our number has not been ported. Cavalier services were discontinued as scheduled on January 25 and have left us with the impression things were getting taken care of after we got on Cavalier about releasing the ** number to Comcast. Now, Cavalier and Comcast are telling us that we have to turn services back on with Cavalier in order for them to port the number that should of been done while our services with Cavalier was still on from November 10 through January 25, 2012. We should not have to pay to have services turned back on because neither company did their job. We did what we were supposed to do. I also told this to Comcast and Cavalier.

We have gotten nothing but the run around from both companies and both companies blaming each other for the number not being ported. We run a business from our home and have lost a lot of customers because of them not being able to get us at the ** phone number. The last thing we got from Comcast on March 12, 2012 was that they would not be able to port the number from Cavalier because it is not a number that would be recognized by 911. If that is/was the case, why were we not made aware of this in October 2011 when all of this began? We would have never switched to Comcast.

My telephone services were out from July till November of 2011. I called them at least 50 times and got a lot of run around. They're saying it was the line in house, which was not true. I had just purchased a new phone. It worked in the house for a day or so and then once again it went out. It could not make outgoing calls and couldn't receive incoming calls. I was told on numerous occasions to go outside to a phone box with a phone and check the line. I refused. That's not my job. Now here it is 2 months later and the same ** is happening. I called and once again got the run around with someone I couldn't even understand. She must have put me on hold like 6 times until I finally told her I didn't have time to keep getting place on hold. She connected me to repairs where once again I was told to unplug all phones a reconnect after 15 minutes. It's been well over 7 hours.

Oh, he asked me if it was snowing or raining. What does that have to do with my service? It rained slightly. I only have telephone and internet and I'm paying almost $90.00 a month. I was supposed to be credited $67.00 for the services I did not have between July and November, but with each bill my payments are the same--nothing has changed. I am so frustrated with these people. They are ripping me off. Half the time it takes me forever to get on internet. Speed use to be good. Now it takes forever. I'm just plain upset and angry.

I called to request my phone service from Cavalier Telephone to be disconnected and the account to be closed on December 9, 2011. Here we are January 17, 2012 and the account is still active. I have been in contact with Cavalier customer care people in Philippines for at least 30 times and still can not get the account to close. They promise me last week that January 13 is the date and here we are. I can not seem to get a straight answer from them.

We have had the same toll free # for the last 13 years so that our kids could call us. This was a residential # through Talkamerica. Since we started this #, the company was taken over by Cavalier. Everything was fine, they would automatically bill our Am. Express bill every month.

Back in July, they quit the automatic billing and all of a sudden I had a huge bill that wasn't being paid as I did not notice when looking over the AX bill that they didn't charge. I called on 11/3/11 to cancel the toll free # as our kids have cell phones with unlimited calls and we didn't need to provide a toll free # any longer. I received an email on 11/5/11 with an order # and stating that they were cancelling my account.

As of today, 1/4/12, the account isn't canceled. I sat on the phone with 4 different people trying to explain myself. They are now telling me that my account is a business account. I do not have a business. It was a residential account for 2 kids to call their parents. I would never recommend this company to anyone. I just want the # to be canceled and be done with it. Customer service is terrible. You get connected to people in the Philippines and you can't understand them and the connection is terrible.

I had Cavalier phone and internet for years with no problem until I decided to change phone companies, but keep the internet. I was assured that would be no problem. Well, when the phone service was changed they also cut off my internet and I was without it for 6 weeks until I finally told them to cancel everything and switched to a new provider. I received a bill from Cavalier for $64.40 and paid it. Now every month, I receive a bill with a $64.40 credit. I phoned them over a month ago (after being transferred 6 times and on hold for a total of 45 minutes) and was told a refund check will be processed. I phoned them today and spent another 45 minutes being transferred 5 times and on hold. I was told a refund check will be processed and was given a reference number. She also said it will take 60 to 90 days to receive it! I will never recommend Cavalier service to anyone. They are a horrible company to deal with! If I don't receive that check by March, I am going to take further action in whatever way I can.

I am being continually charged for a service I cancelled in September. I keep trying to resolve the matter and I am not being heard. Here is a copy of the latest letter I sent via email:

"I am sending this email with the idea that someone will assist me with my dilemma. I was a prior customer with Cavalier telephone service. I moved in September 2011, at which time I requested to have my service transferred. I waited for my service to be installed on or around September 29-30, 2011. I called and was told that it would take at least 30 days to complete a transfer. I informed the representative at that time that I was cancelling the service because the process was taking too long and I needed to have service sooner than the 30 days. Therefore, at that time I closed my account.

On or around October 6, I received a billing statement showing a balance of the prior month and an additional month. I immediately called to find out what the problem was. I was told that it was for that billing cycle. I spoke with someone who assured me my account was closed and that I would not receive any further billing for additional months. However, every month without fail I have received a bill. I am not going to pay for a service that I cancelled, that I did not have access to, and that has extended well past the time that it was cancelled. I will attempt to resolve this matter on a higher level. I telephoned the company again today, 12/12/11 and received no resolution. I refused to pay this extended bill for a service that I did not receive and no longer wanted."

It's a very bad 4-month experience with Cavalier. I could not wait one more day to get rid of Cavalier. We took on a new business in mid-July and the previous owner had the phone services with Cavalier, so I decided to continue to use them so the transaction will be easier. I contacted Cavalier sometime in June and signed up an agreement with them to continue to keep one phone line but cancel the other line. I was told it take 30 days to cancel a service.

The first day I move into the store, the second line is cut off already, no tone at all. A month later, I found out I was charged for 30 days for the second phone line I never use and a fee to remove the line. The reps said a service fee will be charged to add or remove a service each time. Once I get feet into the business, I decided I have to change my supplier. So early to mid-October, I called to disconnect my services with them and asked a couple times when is the last day of my service and when is the last bill. I was told since I gave 30 days notice, I will not be charged anything once the service is disconnected with Cavalier.

So I called Verizon to get the new service and told them to keep the same phone number that I currently have with Cavaliar. The first scheduled installation date is October 24, later was changed to November 14 because Cavalier are not agreed to transfer it to them. Why? Nobody really tell you. My service at Verizon is installed and completed on November 14, thinking I should have nothing to do with Cavalier. Wrong, on November 16, I received a bill from Cavalier charging me a full month fee from November 15 to December 14. I called in, the first rep said I was charged because Verizon has not requested to get the phone number from them yet although my service is done with Cavalier, normally the transition will take a week. So for that week, I will be charged from both suppliers.

I'll receive a final bill to adjust the last bill depending how long the transition take. I called Verizon to verify the info and Verizon said it's wrong. Verizon already has the authorization from Cavalier. I called in next day to Cavalier, another rep said this time that state law request 30 days of transition, so I will be charged from October 31 to November 31 because my agreement to disconnect with Cavalier is effective on October 31, that's the date they faxed me the disconnect form although I called early in October and mid-October. That didn't count. I asked why Cavalier did not send me the form when I called them, the answer is that they will not send the form until the supplier Verizon in this case request Cavalier for the transfer. What a deal? I bet if I called again, it will be another explanation.

I highly urge everyone to pass the word that this is not a company to spend money with. They are a cheater. They do not deserve our business. Stay away from Cavalier!

Every month, I get a charge of $3.00 for directory assistance. The time is always early in the morning when I'm still asleep. I've contested this charge every month. I don't need to call an operator for any assistance. This is becoming a persistent pain. Why charge for something that I did not use? If this continues, I'll have to get in touch with the Better Business Bureau.

Every time it rained, my phone service either went out or became so noisy that it was useless and also often lost my DSL connection. I have life-sustaining medical equipment dependent on phone service, and without notice, I was told when my service went out that if I didn't have a letter from my doctor, they would not accelerate repairs, even if I was willing to demonstrate the required equipment to the service personnel. Their repair dates are out the better part of a week and make no exceptions for their doctor's letter, even though they don't warn you when you sign up for the service.

Bottom line, without the letter, by the time they got there, it stopped raining more than once and they said there is nothing wrong with my service and repaired nothing. If you need phone service, this is not the provider you should be using. Incidentally, my doctor never heard of such a thing or having to write a letter to get your phone repaired in a timely fashion.

When I first signed up for Cavalier, it took them 2 whole months to come connect my phone. Then, they told me they had to wait for another company to come and do line work outside before they could complete my service, which took another couple of weeks. I've had them almost 11 months and they have disconnected my phone (even though I called them and asked for an extension that they told me I can only get one per year) 3 times in a 4-month period, which cost $38.50 to reconnect.

So on Sept. 1, 2011, they disconnected my phone and I contacted them today. They told me that I should have called them for an extension and I was misinformed, so I told them that I was trying to restore my service but could not understand them charging me from 9/01/11-10/07/11 plus not waiving the reconnection fees because I was misinformed. All they could tell me was they would waive one which still would cost me $300.00+ to restore my service, which my past due was only $113.39 without all these other charges. And to top it off, their customer service reps were very rude and offending, telling me I just need to pay my bill. I told them, up until the first disconnection, I was paying my bill. I am very dissatisfied at how I was treated, talked to and billed.

My overall experience has been a failure with Cavalier. In the last 2 months, they have changed my service without my consent. Cavalier sold me an internet plus phone. The long distance is included in the U.S. for fifty dollars a month. The taxes are not included for life. They welshed on that promise last January and went up on the price. Then, they reduced the price after a complaint. But now they say that I don't have internet service. I know they want me to discontinue the service because of the price. I will wait to see what the S.C.C. has to say about this.

After I place this business order for a telephone line and internet, I was given a long 3 weeks appointment for installation. However, when the time comes, I'm told that the service is not completed because this 1st technician did only an outside job, and another appointment is given 10 days later to do the inside work.

The work is not completed at this date and a 3rd appointment is scheduled after a week. At this 4th visit,the technician said to me he has "bad news:the 1st technician who was supposed to do the outside work did not do anything, and there is no dial tone from the street". I'm calling again this supposed 'coordinator' to offer me another appointment again in another week. So for almost 2 months, Cavalier not only can't complete an order, I don't care if they subcontract, but it's frustrating and I'm losing business counting on it. It's been a sad experience.

I tried Cavalier for internet because the people at Verizon were on strike when I bought my house. I ordered service on August 3 and finally got service on September 30. In between that time, I have had a horrible experience with this company. I sat on hold for 15 to 25 minutes each time I called to see why my service was not working. I ended up talking to someone from another country that was reading off of a piece of paper, that did not understand or even acknowledge my questions. The in-country tech support actually knows how to work a computer, but every single time I have talked to them they have been openly hostile and for four times I was told they were going to call me back with an answer to a question, but they never did. I have internet now, but the signal disappears every 15 minutes or so. The troubleshooter box always says to disconnect and redo the power on the modem, but I should not have to do that every day, 10 times a day. Again, I contacted them, they gave me a ticket number and are going to call me back. I am still waiting for that phone call. I have to finish this review fast before my service cuts out again. Do not use this company. It is a waste of time and effort. You will waste your minutes on hold, be miscommunicated with and ignored. Use any other company!

This review is for the entire Cavalier Telephone corporation. I have never experienced such awful customer service as I have with this company. I have been without a phone line since July 14th. It is now September 28th and not only is Cavalier not fixing my issue, but they keep sending me invoices, with finance charges threatening to destroy my personal credit and will not stop. I have been on the phone with their customer service representatives for months to no avail.

They are located in the Philippines and cannot seem to grasp the concept of customers' frustration about being charged for services not rendered. I finally broke down and paid one bill with the promise that I won't receive any more, and then I got another bill in the mail. Upon further complain to the company, I am still being told that I have to keep paying invoices regardless if my phone line works or not until they fix the problem and then I'll be reimbursed. I don't know how that works out of the country, but I think every American will agree with me that, that just doesn't fly. I cannot say enough poor things about this customer service experience.

I highly urge everyone to pass the word that this is not a company to spend money with. Cavalier Telephone does not deserve our hard earned money. They do not deserve our business. Their corporate structure and customer service is as good as throwing money in the toilet. I highly urge ever current Cavalier customer to jump ship. Saving money from their low rates isn't worth the headache of their horrid customer service policies. I truly hope someone in Cavalier Corporate Offices in America reads this. I am beyond livid and will keep shouting about how awful this company is until I'm blue in the face.

Cavalier Telephone has been calling my mobile telephone line for over a week, apparently from their fax machine. The last time, at 3 AM, waking me up. My mobile telephone carrier was able to identify Cavalier Telephone as the owner of the two landlines that these calls were placed from. I never had any business with Cavalier Telephone and my mobile line is on the "Do not call" list. I assume these were marketing calls and I am reporting the violation to the National Do Not Call Registry.

While the service was good in the beginning, it has slowly disintegrated over the past two years. I have been with the company for several years. I signed in for C2 bundle which we never received. We had on and off internet for the past four weeks and it was off completely for four or five days. They finally sent someone out and he did not find anything wrong but I still have not received an explanation from Cavalier.

I attempted to replace first with AT&T and their service did not ever send the initial email, so I called continuously. The end result terminated after a rude customer service representative and no resolution after 45 minutes on hold, along with many phones calls. I hired Comcast who was supposed to install today. They were a no-show, so I called continuously and they said, "Someone will call and your service will be there." No guy came and I received no call despite me calling them. My husband just called. They do not know if someone will be out here tomorrow.

When is someone going to hold these companies responsible for bad business practices? We are left with no other choices if we want phone and internet service.

We have Cavalier phone services from 2006 for ten business lines. It was contracted for a term of two years. I tried to switch my phone service to another carrier, which would allow save me to 50 percent of my current bill. So, I placed an order to switch from Cavalier phone service to another carrier. The next thing I saw in the mail was a notice of $3500.00 for cancellation of service. So, I called them; they told me that my contract automatically renews every two years until I send them a written notice three month in advance. They did not mention that to me at the time of contract signing, but it was on a fine print on one of the articles of their contract.

Now I am stuck for another two years until 2012, and I pay more for service which I can get 50 percent less with another carrier. I even tried to reduce my phone line to less number of lines, but again, they want a cancellation fee. So, I mentioned to them about other companies charging less than Cavalier. In reply, they told me that we can sign another contract for the term of three-four years with discounted pricing.

I requested phone and internet service package from Cavalier at the apartment in June 2010. Since then, I have called them more than 2 dozen times complaining about the phone and internet service. I use this apartment for stay while I am in Baltimore area and spend at least 2 weeks a month here. Since the first day, I had no phone line and whenever there was a tone, the calls would neither go out or come in. The internet service remained on and off and whenever it was on, the speed remained below 1 MB.

Cavalier did send technicians who I don't know if they did anything at all since the problem remained. They indicated that the problem was in the wiring in the apartment, although their tech came in twice to check and found nothing. Finally after 4 months, they found the problem in their wiring outside. Although no calls went in or out through the phone during this period, they still charged me more than $150+ for phone service and refused to refund or adjust.

They charged me for the phone for all 3 months even though the phone line was requested to be discontinued after that month, but was disconnected in the 3rd month before the cycle ended while being charged fully. After 2 weeks, while the internet worked fine, again I am facing the same problem with net on and off and speed below 1 MB while receiving another bill for $43.16.

5 years ago, I signed to get phone service and DSL for my office. I called them today to let them know that my service will end on 10/29 due to my office moving. I have my phone number when I was forced to have to use their service. Now, I am being told that I have a 24-month auto renew and I have to pay them $557 early termination charge. I am a small business and this moving is costing plenty already. They have never sent me a message about Auto Renew and it is apparently hidden in the contract. In fact, I can't read the copy they sent me. There is no excuse for this stealing of my funds. I've had crappy service with complaints constantly and now, I should have to pay this!

My 84-year-old mother who lives alone in the Hampton Roads area has residential phone service with Cavalier. On Thursday evening, Aug. 5, her phone service went out during a thunderstorm. A service call was placed on Friday, Aug. 6. And service restoration was promised by 7:00 pm Saturday, Aug. 7. As of Sunday, Aug. 8, the service was not restored. Another service call was made and service restoration was promised by 7:00 pm Monday, Aug. 9. As of 7:00 pm Monday, the service is still not restored.

Another call to report the outage was made and a wait time of 38-40 minutes was indicated in order to speak to someone. A request for a call back was left. According to one call center person, Cavalier contracts with Verizon to make repairs. Obviously, this is not a priority for Verizon, or Cavalier is not able to pay Verizon and they simply don't respond. My 84-year-old mother is without phone service. She does not see or hear well enough to use a cell phone. This is unacceptable service.

My husband signed a contract for our business phone service. After 2 years of very bad service and multiple disconnections, we tried to cancel our service. We find out that we will have to wait another 3 years to end the contract. There was a fine print that allowed Cavalier to auto renew the initial contract which was for 3 years to another 3 years unless you call them sometime in advance and cancel. We are not used to such contracts with telephone companies we have dealt with in the past. I think this is a British company and maybe they do business in Britain like this. So now our business has lost 75% of our business because our phone numbers are not being reeled by Cavalier. We complained to PUC and FCC and they could not help us because my husband signed the contract. Please Beware of this company.

On May 12 2010, I inquired and asked Cavalier Telephone to not install the phone service at Lancaster Ave. I requested that this service not be installed and my request was denied. They told me that they could not do it and if they did, I would be subject to fees that are not written in the contract. Also, I was never provided with a copy of those fees prior to signing the contract. I am very dissatisfied with the way Cavalier Telephone handled my request. I continue to ask that they not install any services at the above address. Each time, my request has been denied. I have requested a number to the legal department as well and again my request was denied.

On 1/29/2010 at approximately 3pm, our phones went out and was not restored until later that night. During that time we lost a lot of business. Again that Monday on 2/1/2010 at approximately 10am, our phones went down again and was not restored until 8:30am 2/2/2010. During that time our company lost a lot of business. We are a business that depends solely on our phones for sales and customer satisfaction. This is a problem that has been going on for the entire year of 2009. We have done everything possible within to make the problem better. However this occurs, we are not handled with priority or care. We get the run around from representatives until we speak to a supervisor and we are down for hours or days. This problem has been occurring all year of 2009. We lost close to $100,000 in sales/business during this time frame. This is a business and this issue needs to be addressed.

Landline Caller ID stopped working correctly and I reported the issue to Cavalier and was told there is nothing they can do unless I write, call or email with every caller's name and phone number. I am paying for a service from Cavalier they no longer provide. Cavalier is unmotivated to correct the problem.

On 7/7/2009 a Cavalier Technician came out and stated that they was turning this over to Verizon to do a service because they did not see anything in the lines at the office but the lines to the main outside box to central control was problems. On 7/8/2009 I contacted, Joseph Baititpo and he referred me to Mark Wardensky the manager over the service department and he stated that he was going to keep us posted on the outcome. The service guy from Verizon took our phone lines down after we had stated to them that we could not have our phone lines down between the hours of 8am to 5pm because we are a business. That we would like for any repairs to be made before 8am or after 5pm.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am asking that we be credited for the time that our phones was down and the business that we lost due to poor service rendered by your company immediately, and I expect a credit or some type of refund because of this inconvenience that this has caused my company. I will be expecting a response from you within a week.

Called Customer service to have a new dedicated line for the wife to work from home. I told them I needed high speed internet or DSL service, they said ok. 10 days later AT&T shows up and runs a new pnone line with a new number. I call Cavalier back to tell them the line has been installed and would they hook up the high speed/DSL service and send us a new modem. Cavalier tech (one of many I have talked to within the past 3 weeks) said they didn't offer high speed or DSL in my area. Today I finally talked to a "tech" who basicly told me "Sorry we can't help you".

Cavalier offered local service for $24.95. They add $4.65 in taxes. I can understand that. They another surcharge of $19.98, totalling $54.73 for the monthly charge. I think I was being cheated. Can you please look into this.

We had bad static on our business phone line (at Warren Gymnastics Center)& weeks after we reported the problem to Cavalier, the problem still existed. Eventually the problem was found (at the road, NOT in the building) & fixed by AT & T (NOT CAVALIER). Cavalier has been trying to bill us for this service that they did not provide, plus huge late fees involving this charge. They are threatening to take legal action for this bogus charge.

have been with Cavalier since they were Talk America as well when I signed up to help a friend. Since then, I have tried to move all 9 of my phone lines to other providers, each with Talk America/Cavalier either refusing to release the lines (I thought that was what we pay the portability charge for each month) or they will release the lines, but only after three months, meaning you have to get another number temporarily).

Also, Cavalier will continue to bill you for six months or more although they have it on record that you left their service months earlier. They have repeatedly done everything possible to make leaving impossible. They also sent a collection agency after us for a number that we had cancelled, we had proof of cancellation and had never missed a payment for, but the collection agency wanted the monies Cavalier had billed us AFTER we cancelled and had paid in full. Trying now to get last number moved to another provider and they won't return the provider's request, just refuse to answer or release the lines. No explanation, nothing at all.

don't believe in using an operator when they could just as easily look up the number. I explained this to Dwayne and then Brett; they both said that "someone" perhaps, a visitor made the calls. Additionally, they would gladly take the charges off for this month but would not do it next month. These charges happen on an almost monthly basis. I have the bills to prove this. They are obviously trying to take advantage of the elderly population. We are switching to AT&T. Shame on them!

My television service is through cavalier. I can't get digital cable because I'm told that cavalier is contracted through the apartments here and digital cable is not offered. Yes, it's 2009 and HD runs rampant, but digital cable is not available in the city. Cavalier's cable service is horrible; channels are fuzzy or just don't come in. I tried calling Cavalier's Internet service number, but I was told that they don't deal with any cable services Cavalier has to offer and "have a good day". Right now ESPN along with about 10 other channels including ABC are blacked out. I could not watch the NBA game last night because the channel was blacked out. Yes, only the most televised sporting event on Last Night in America and Cavalier's bad cable service was once again defective. This is not the first time I've had trouble. I can't type all the trouble I've had with Cavalier (Internet included) because my fingers would get too tired of typing. Cavalier is a sad excuse for a business and judging by all the complaints I've read from others, I don't understand how they stay in business.

In April 2007, I ordered Cavalier Telephone Service. I wanted to switch from Verizon to Cavalier. I paid the $70 start up fee and was told that it could take 7-10 days to transfer my service because I had an existing account with Verizon and it would have to be transferred. Three days later, I called in to cancel the service and was told that I would have to file a dispute. After filing a dispute, I was told that I was not entitled to a refund because I canceled the service, but I signed no contract because it was over the telephone. I was also told by the CSR that I had 30 days to cancel and still receive a full refund. Cavalier overdrew my checking account and I had to close it. I have also never received my money back. They never connected my service so I am entitled to get a refund, I believe.

In March 2009, I decided to switch phone carriers from Cavalier to Vonage due to multiple issues and terrible service from Cavalier (including billing errors as in not receiving bills monthly, disconnections for not paying bills not received, rude service associates that refuse to deal with legitimate customer issues, etc.)

Cavalier has REFUSED to switch my service, REFUSED to port my number, and REFUSED to work with Vonage even though Vonage had all the correct information. Vonage assigned me a new number in frustration. Cavalier has continued to maintain they're my carrier and now are charging me a very high rate AND have disconnected my service again.

I've now been without a land line for over 10 days. I'm being charged a $209.00 bill for a company that REFUSED to let me switch plus $39.00 reconnect AND a security deposit before they'll restore my service. Service has to be restored before I can switch phone companies. This is ridiculous, unacceptable, and unethical. Your advice, direction, and suggestions on how to best handle my situation would be greatly appreciated.

When I called I got the run around and was told oh they were sorry it was not explained to me. I told them to cancel it and put my money back in my account. The person I spike with said she would put in a request to a supervisor since she could not authorize a refund and it shoul take 3 business days. What kind of bull is that. I will be checking in 3 days and belive me I will be a nightmare if it is not back in my account. Better business or somebody needs to do something about this company

I attempted to establish phone and DSL service with Cavalier for a few weeks in 2008. The modem they supplied was impossible to make an internet connection by, and I spent hours on the phone for several days trying to establish connection. After 2 weeks they still insisted that the problem was with my computer, even though I had it looked at by a qualified technician friend, who was also unable to establish a connection. My computer never had a problem before or since. Cavalier refused to send out a technician, and from reading other complaints I know why... because even their own techinicians aren't able to resolve the problem. I ended up having to cancel their 'service'. This was the worst company I've ever had the displeasure of trying to reason with. They were a total waste of time and money. Future customers beware - don't go there!

Lost about $40 in the long run.

If you have a business and operate at all on weekends, you do not want Cavlier telephone service. Their customer service dept totally closes for the weekend. During the last weekend before April 15th, all of our e mails went down. As an accounting firm, many clients have been trying to email figures to us for finalization of tax returns. Not being able to receive information has been a total diaster for us. Although we have called several times and contacted the hostmaster, we have been told that the customer service dept totally closes for the weekend, no one one on emergeny call and we were out of luck. Another time we had a problem with voice mail over the weekend. the response was the same. The service is terrible. If you have a business, be prepared to be put out of business by Cavelier.

This put us out of business for tax weekend and caused a disaster for us.

Hello. I'm writing to review Cavalier Telephone. This is the worst company I have ever done business with. I'm frequently faced with Customer Service Reps who do not have the necessary information to do their job, which is bad, but with this company, it is more a matter of the actual company policies that are underhanded and downright illegal.

I signed up for Cavalier Telephone in Virginia in early March 09. Thankfully I did not take them up on their offer to refer anyone else because I wanted to see how it worked out first. I would have been mortified if I had gotten anyone else caught up in what I'm dealing with. It took them over 10 days to get my service activated, even though I received my DSL modem long before then. Once I received notification that my service had been activated, I attempted to install the modem. I am very computer savvy and have never had a problem with self-installation. However, with this service, the installation did not work at all, and would have been impossible for a non-computer person to follow. When I had trouble with the install, and received a notification that I needed to call tech support, the number provided in the install wizard was for directory assistance in New York, not their tech support.

I finally found the number for their tech support and called it. After waiting on hold for over 15 minutes (the standard time for anything other than signing up) I got an agent who did not know anything about how modems work. She was just following a script, and not very well at that. She even went so far as to tell me the reason I couldn't pick up the wireless signal was because of my computer, even though I was picking up other signals in my complex at that very moment, and have used the same computer to pick up wireless signals everywhere from my public library to the local coffee shop. We finally scheduled a technician to come out (they had offered a free professional installation, which I had not expected to need to take them up on).

The day before he was to come, I figured out how to fix the problem myself (the install defaults to a silly option for security and you have to manually fix it, which works differently depending on whether your wireless is managed by Windows or other software). He came out anyway just to check for any other problems. While he was here, he literally asked me show him how I got the wireless running. Turns out that they didn't even train their own installation professionals on how their convoluted install process works before sending them out to perform installs.

Even after my wireless was installed, I continued having problems, so another trouble call was scheduled. The technician did not come during the scheduled window, even though I explained that I was leaving town the next day and would not be back for two weeks. So, they agreed to call me to schedule a trouble call for when I return and to credit me back for the time that I was without service (basically since I joined).

Of course, they did not bother to call, but it was too late by then anyway. My previous phone company had agreed to beat their offer, so I decided to switch back. Turns out, when Cavalier asked during sign up if it was okay for them to place a freeze on my long distance carrier preventing anyone from switching me without my express permission that they also illegally placed a hold on my local and regional carrier. So, in order for me to even schedule a number port from them to my new (formerly old) carrier, I had to call them. I did, and was told that it would take 7-10 business days for them to allow the number to be accessed by the new carrier, and then 7-10 more business days before the actual service could be switched.

Not wanting to stay with such a terrible company a day longer than necessary, I decided to suck it up and just get a new number. After all, they claimed that the reason it was going to take so long was because of the complex issues involved with number portability (although they seem to be the only ones with these complex issues...). So, I called my carrier back and told them to set me up with a whole new number. I also asked them at that time if I needed to do anything to notify Cavalier that I was cancelling. They indicated that it is not possible for two phone carriers to be on the same line at the same time, so once their service kicked in on my activation date, Cavalier would no longer be my carrier. As such, I did not have to call them unless I Just wanted to. I almost did not call them since I figured even an underhanded company like Cavalier wouldn't try to charge me after I'm with another carrier, right?

Turns out that they claim it takes up to 10 business days for their system to fully close out an account. I am incredulous, asking them why it takes them 10 days to discontinue service when other companies can do it in a matter of hours. No, they corrected me. My actual service would be disconnected within 24-48 hours from the time I made the request but it would take the system 10 business days to close out the account and they planned to continue charging me during this time. I pointed out that on April 17 my other carrier would begin providing service and there was no way they could possibly claim to be providing service when I had another carrier providing service on that line. No matter, it is evidently standard practice for them to charge long past the time the service is disconnected anyway.

By this point I am livid. I mean, I have never had full internet service; they refused to let me port my number gracefully, and now they are telling me that they are going to knowingly charge me for services they have no intention of providing. So at this point I mention the 30 day guarantee. It seems if you cancel within 30 days, you are supposed to be responsible for only the shipping, fees, and taxes you were charged. Well, since my phone worked even while my internet wasn't, and since the shipping, taxes, and fees came to roughly an amount that I would consider fair for the phone service, I was willing to accept that and instructed them to cancel my account immediately under the guarantee. But then the agent informs me that since it takes them 10 days to close out the account (even though my service would be disconnected within 24 hours of the request) that would put me past 30 days from March 17, and so I would not be eligible for the 30 day guarantee.

I almost laughed before I realized the agent wasn't kidding. I am telling them to cancel my service on the 24th day of having it, after multiple calls telling them it isn't working (so it's not like I waited until the 29th day or anything) and they are saying that since they can't get their ducks in a row to close out my account until two weeks from today (the 10th business day) that I am not within the time of the 30 day guarantee--even though I am calling on the 24th day!

Basically, this company is dishonest, underhanded, and sneaky, and they also have poor customer service (even before they knew I was planning to cancel), poor tech support, and poor software design. In short, they are just plain bad. Please please do NOT work with this company under any circumstances no matter how good the deal they are offering seems.

(to put this in perspective, I had had several bad experiences with my previous carrier over the past 5 years, which is why I originally left for Cavalier Telephone. The experiences I have had with this company are so bad that I am literally THRILLED to be going back to that carrier, even with a 5 year history of problems.)

I was reviewing the elderly mothers personal bills when I discovered two bills, one from AT&T and one from Cavalier. Not from Michigan, I wasn't sure what Cavalier was and the bill didn't tell me much. My mother was paying a few dollars a month, for something called energy Recovery Charge. If a payment was late, she was charged some late payments.

I contacted Cavalier and spoke to a women who was helpful. After further examination of the account, she discovered that the Cavalier service was actually cancelled in March of 2008, but that the energy recovery charge continued monthly, and in some months a late charge. She went back and closed the account again, including the additional charges and explained a refund check would be issued in four to six weeks for the amount of $44.71.

I thought this is something people should be aware of, specifically the elderly. Though this was a small amount, the company should have been aware they were issueing bills on closed accounts. Once notified, they were helpful and polite. Hopefully, they follow through with the refund and no further billings.

We joined Cavalier Telephone in December 2008 with the promise of lower prices, great customer service and a 90 day satisfaction guarantee. We were also promised 2 months free service. On February 24, 2009 our phone service was disconnected. I called in a repair order and learned that our phone bill was past due.

I inquired how this could be since we had never received any bills and that we were to have the first 2 months free. The very rude customer service rep stated that they had been sending our bills and it is our fault for not paying and that is why our phone was disconnected. I asked her what address they were sending the bills to and she provided an incorrect billing address. I told her that our service agreement had our correct billing address and why were bills not sent to that address. She could not answer that.

After dealing with several rude billing and service people, I was told they would get our service back up and running by the end of the day.

We are a small medical facility and were without phone service for 4 hours. Up to this point, we also had problems with dropped call and bad connection. During the course of our first 2 months with Cavalier, we had 2 repair orders - never had ANY problem with our other phone company in the 9+ years we had them. Only swithced to Cavalier to save money in a down economy.

LONG story short, now Cavalier is not allowing us to cancel our contract even though we are still in the 90 satisfaction range - they are saying we will have to pay high penalties. Also, no one is responding to my calls at this point. Honesty and integrity are something this company does not have and I hope no other business signs up with Cavalier you will be sorry if you do!

Cavalier - Poor customer service and trying to get rich quick buy ripping off small business will not keep you rich or in business for very long. We were a little late paying our phone bill. We sent a check out January 25th, It was posted to our account on February 7th. is 13 days from when we mailed the check to when it was posted to our account. So maybe the mail lady to 7 days to get our check to cavalier (which is highly unlikely) that still leaves 6 days that our check was at Cavaliers office just sitting there. Meanwhile, We got our new phone bill and there are 4 reconnect fees of $38.50 for each fee.

When i called to ask them why there were 4 reconnection fees on our account they said that they had to put an order in but never went through with disconnecting or reconnecting our service. So I asked them to take the charges off they said they couldn't because they had to put the order in. But why didn't they suspend our service when it was scheduled on the 6th. I know why because they had our check and purposly didn't post it to our account until the day after our shut off was going to take place. Just so they could have a reason to charge our account 4 reconnection fees. We won't be signing a new contract with cavalier, their service isn't that great.

$154.00 (that we don't have) in false charges

we started service in sept 08 from the start we had problem. we got the c2 package and could not get the internet to work. I called and a service guy came out but could not get it working. he aid it wa a problem between them and verizon.so we waited and waited, finally 3 weeks later we got internet, but it wa slow very low. download speed was 230 when it should be like 3000. we called again and had to wait another week. while we were waiting we lost dial tone. I was not happy. they finally came out and fixed it. but the whole time that we did not have service and they knew we didnt, we were being charged. it took a month to get a refund and the refund was for 29 buck when i was charged over 50 buck.

then internet and phone went out once again. we called AGAIN and wa told a guy from veizon would be out between 8 and 5. we waited and waited and guess what NO ONE SHOWED. once again we called and once again were told someone would be out. no one showed again. one more time we called and wa told that they would not be able to get any one from verizon out for 10 day. they showed got it working and ince then lost both phone and dsl 2 more times.

i called them on 2/7/09 wa told a ticket was made and someone would be out today. no one showed up. i got online to their live chat and the guy said a ticket was never made. so now tomorrow i get to wait again for them. lets see if they show and if they dont what excuse i get. i am so tired of them, i wish i never got their service. eben when the phone doe work its not a clear connection and the internet speed i never above 2200.

i alway thought their commercial said higher maybe i heard wrong but i dont think so. they also lie and talk to you like your dumb. if your thinking about witching to them DONT. when you do call them your on hold for no less then 45 minutes, and that after calling 2 times before cause your call wa diconnected 30 minutes into your hold time and all they ay i IM SORRY.

I signed up for Cavalier telephone service in Baltimore MD. I did not like the phone number I was issued. I called and canceled the service because they could not change my number. I canceled the date of activation and was told I would get a zero balance. Months later I was sent to the collection agency. Filed a dispute with the collection agency and of course they receive a bill for service after the date. I spoke with CS at Cavalier who read the notes on the account and said it should have had a zero balance.

Long story short constant go back and fourth cant speak to this person that cant speak to them. I am in the collection agency I can not do anything about it. I spoke to an attorney who advised me of my rights. I wrote a letter to Cavalier waiting for a response. I am trying to pull together a class action lawsuit.

Long story short constant go back and fourth cant speak to this person that cant speak to them long story short. I am in the collection agency I can not do anything about it. I spoke to an attorney who advised me of my rights. I wrote a letter to Cavalier waiting for a response. I am trying to pull together a class action lawsuit. Lets bring their unethical ways down together.

I lost the use of my phone on 1/22/09. Cavalier told me they would send a technician out to my home 1/24/09. I waited all day for them to come. I borrowed a pay as you go phone so I could let the technician in to my apartment. The days before the the service was to be done I chatted with with customer service online just to be sure they had my cell phone number and the circumstances it entailed for me to let the technician into the building. 5pm came around on the 24th and no one came.

I got online with someone on the service chat line. First they told me the tech called and didn't get an answer, which was totally false. Than they told me there was no number on the service ticket for them to call for him to get in. That was totally false. I asked the girl which lie was it? From day one of their service I have never received their internet service which they charged me for. I am waiting for a refund. I don't know if I will be getting that. I have ill parents and I need my phone. One with dementia and the other trying to handle it. They depend on me to be there. It is very important.

I had to buy a $20 Card and a $10 card to keep money on the cell phone for all the calls I had to make to customer service and to have a phone so the tech could get in. I am on a fixed income. That was very expensive. Last night I went out to buy a used phone to replace my old cell phone that got stolen last month so I could keep an eye and keep in touch with my parents. I don't understand why this company lied to me regarding the way the technician handled the repair call.

It is Sunday the 25th today and I have to wait another day for the technician to come. I hope this makes sense to you. I am trying to explain this the best I can. I don't think the public should be treated this way.

I lost the use of my phone on 1/22/09. Cavalier told me they would send a technician out to my home 1/24/09. I waited all day for them to come. I borrowed a pay as you go phone so I could let the technician in to my apartment. The days before the the service was to be done I chatted with with customer service online just to be sure they had my cell phone number and the circumstances it entailed for me to let the technician into the building. 5pm came around on the 24th and no one came.

I got online with someone on the service chat line. First they told me the tech called and didn't get an answer, which was totally false. Than they told me there was no number on the service ticket for them to call for him to get in. That was totally false. I asked the girl which lie was it? From day one of their service I have never received their internet service which they charged me for. I am waiting for a refund. I don't know if I will be getting that. I have ill parents and I need my phone. One with dementia and the other trying to handle it. They depend on me to be there. It is very important.

I just got the c2 package. I talked to their internet engineers asking if this would be ok to host my own server they said yes. They also told me I will be getting 8mbps. I was all hyped up. So we did the switch. the first day we got out dsl modem. I connected it right and set it up. well I got the run around saying that the order is not processed yet. so for 3 days I had to wait then finally I got the internet. I then done a speed test. I found my connection to be 1.0mbps. So I contacted their tech support and ask why is that and could they fix it. they got it to about 1.2mbps max.

I am ticked off seeing their adds promising speeds up to 8mbps. I mean my other ISP is cheaper then this service and it gives me 8mbps but the sad thing they have policies against servers. So I am really upset. They falsed advertised.

I got headachs. I wasted a lot of time talking with reps who told me I will be getting 8mbps. At the end I ended up getting screwed and it's too much when I am trying to start 2 websites out and hosting my own websites.

What about the truth in advertising? Previos IP did not have $19 in hidden fees!

Mental anguish, fraud, chiseling of $19/month in fees for nothing but profit

Thankfully my work situation changed and we could cancel. So we did. We were told we had a $6.13 balance after having paid our last bill in Nov. of 2008. We gladly payed that and thought we were done with them. Lo and behold the new year and we get a letter from a collections agency stating we owe cavalier $6.13. I am furious. I call them and told them about the collections notice. They apologize and stated they applied the money we sent to a wrong account. So my credit score looks bad due to them. I demand that they rectify the situation and she stated they had started. Hopefully it will actually happen. BUT DO NOT SWITCH TO CAVALIER it is one headache after another.

I have T1 internet and phone service with a promised 99.99% up time. On New years eve the service went down. the first call was made at 12:00 pm. Despite numerous calls, I was given the run around. the service was not restored until more than 48 hours later.

i need help my phone lines are not working, even bought a new phone, no connection.

I called Cavalier to ask them to adjust the rate and let them pay the rate that they had been paying. Cavalier refused to adjust. They told us that when we switched to their local line, we agreed to use their international line. In fact, they had never mentioned to us that they were going to switch. We asked them to show us a statement where we accepted their intertional line but they never did show us anything. I am living in Richmond and want to support local businesses but now I realize that their business practices are so deceptive that I would want to support them anymore. I was going to switch my own line to Cavalier but I don't think that will happen as I am now trying to switch my parents in law's line back to Verizon. Sorry Cavalier, you just loose a few more valuable customers

I was a Cavalier Telephone subscriber for about 3 years. Early on I downgraded from DSL/Phone to just phone due to the unreliability of the DSL service and the long delays in support. They continued to bill me for months afterward for the DSL. This led to numerous phone calls to CavTel with each operator informing me it would be corrected. Each assurance was followed by me waiting a month for my next bill to discover the issue unresolved. Ultimately I filed a BBB complaint. A CavTel rep contacted me based on that complaint and did have the billing stopped. Even so, it took numerous additional phone calls over five months to get all the appropriate credits issued.

This past September I moved and requested a service transfer to my new address. The turn-on date at my new residence came and went without connection so I contacted customer support. They discovered that my order had been submitted but was never passed along to the upstream provider (Verizon) for provisioning. They said they could resubmit the order but it would take ten days. I told the rep that I would no longer be needing their services and to cancel my account. During the exit interview I explicitly told the CSR that my reason for cancellation was Complete and total ongoing incompetence on the part of Cavalier Telephone at all levels of administration.

I had telephone service installed 3 days later by another provider and I paid my balance in full to Cavalier on September 23rd. When all was said and done I technically should have seen a prorated refund since phone service is billed and paid in advance. Based on my history I wasn't expecting it to happen. I was just glad to be rid of CavTel.

Last night I received a letter from a collection agency (IC Systems) attempting to collect a debt for $45.xx on behalf of CavTel. It was dated December 9th, 10 weeks after I canceled my service and paid my balance. It was sent to my PREVIOUS address (and forwarded by the USPS).

I called IC Systems and was met with only recordings. You can't get a live person via the number provided on the letter, period. I called Cavalier and after inputting my phone number was automagically connected with a rep at IC Systems (neat). We spent half an hour discussing the situation which left me with no recourse but to dispute the debt in writing at which time they will provided me with documentation of the validity of the debt.

I tried CavTel again without entering my account number so I could get to a CavTel CSR. They've informed me that they cannot discuss the matter as it has been turned over to collections.

Here's the kicker. While they can't discuss it with me, I was able to obtain my most recent bill online. For the period 11/5/2008-12/4/2008 (beginning six weeks after my account was closed) my balance forward is $45.xx. There is also an adjustment for the same amount, bringing my balance to ZERO.

What has obviously happened is that CavTel billed me in October after I canceled my service. They then adjusted the invalid billing in November but not before sending it to collections. That in itself is a bit overly aggressive because even if the billing was valid it would have been only 30 days between the date of initial billing and the date of the adjustment, hardly a time frame warranting sending to collections.

Explaining this to the collections rep was futile. I must dispute it in writing and any evidence I have isn't relevant because they consider the debt valid until CavTel tells them it's not.

Explaing this to the CavTel rep she repeated that she cannot discuss this because it has been turned over to collections. I told her I needed CavTel to contact the collection agency to invalidate the debt. She said that would not be possible, that there is nobody in CavTel authorized to take any action and that I must deal exclusively with the collection agency.

I reiterated that the collection agency won't invalidate the debt unless CavTel tells them to. She replied that the point had been discussed with management but there I had no recourse other than with the collection agency. I half-said/half-asked This isn't the first time this has happened, is it? She replied, No.

So fact is, I have statement in hand that shows I owe CavTel nothing. CavTel knows (but will not officially acknowledge) that I owe them nothing. The collection agency will not contact CavTel until I dispute the claim in writing and CavTel will not contact the collection agency under any circumstance in spite of the fact that their own systems show that the debt in collections isn't valid.

Once again, complete and total ongoing incompetence on the part of Cavalier Telephone at all levels of administration.

I had my phone service shut off in July/August 2008. I paid what was due which was like $279 and some change. I paid the next month the payment of like 81.00 for the phone and internet. The next month i get a bill for 200.00 so I try to call and it's all automated no HUMANS!!!! to find out why it was doubled because it shouldn't be because i paid it up So i paid the 81.00 again and again the next month.

Well this month I was a little short because of the Holidays so i figured I would be able to pay it by Dec 19 (which was on the notice i rec'd in mail to pay by or be cutoff) and called to let them know i would like to make arrangements. The automated robot took the message and noted the system. I call to pay the bill at around 10:00am on the 19th and they already suspended my service without giving me any time to do so. I am so fed up that they got the boot and I took my business elsewhere.

They are the worst to deal with they have NO customer service reps to speak with and i find that ridiculous. They need to work on that. I will never recommend this company to anyone ever!!!!!! Now it should be a fun time trying to get them to cancel the service.

everybody is so rude, like to cut you off, from the rude clerks to the supervisors. what happened to customers always right. not saying that we are, but you would think they care about the continuation of their business. a lot of companies are merging and going bankrupt, i think this is another one that need to get merged with a more professional business group.

i was without service for over a month and they only credit me for a week, wouldn't provide a descriptive bill proven the alledge telephone calls i made from certain dates. explain it was the law, they couldn't release that information. no economic cost at this time because i refused to give more money and havent be justified the credit due.

I also, could not get the internet in my area do to distance which took them approximately three weeks to figure out. I was told my bill would never go over $50 with the telephone and internet. Guess what else I was recieved a bill for $68 dollars minus the internet. I was told that it was because I was charged $12 dollars additional for calling the operator (for calling the local operator). Calling the operator is free on any pay phone. I am disgusted with the game that Cavalier plays. I would not reccommend their telephone company to anyone else.........

I changed from ATT&T to get a lower rate that was a joke. And my phone service keeps getting shut off. I registered to do a payment plan and also am disabled and have a life line at home in case there is an emergency I can contact 911. So that way my phone cannot get turned off between payments and then when you call you can never talk to anyone. I am shutting my service off completely I am so fed up with this company I will use a cell phone from no on.

I came home today from a trip with a letter from I.C. System, Inc. waiting for me. It is a collection agency sent to dog me for the $31.66 that Cavalier Telephone expects to extort from me. Nice try. I've had to deal with this useless company since it bought the remains of Talk America. That was over a year ago. They never billed me for three months after the takeover, and then sent threatening letters. I've dealt with them every three months since with the same BS because they refuse to cancel accounts.

Cancelled phone service upon moving to South carolina. Was given a Confirmation number and told it would be stopped Aug 8, 2008. Our last bill was paid on July 31st paid in full. We received another bill for a 9/11 statement date saying the past due balance was $50.33. AFter Speaking with a Cavalier Customer care rep on 9/15/08, I was told that it had been cancelled on 8/8/08 reference #794833 and to ignore any further bills. The next letter came from a collection agency saying that we would be subject to further collection agency.

I tried to sign up for telephone and DSL Bundle on their website. However once the telephone portion was completed it informed me DSL was not available. I promptly sent an email with the confirmation number to cancel the order. I called Cavalier the next day and talked to Adam and he assured me the order was never processed. A couple of days later I get a welcome packet in the mail and once again call Cavalier and told Edna I did not sign up for this and she said it will not be processed.

Two days later a Cavalier tech shows up to hook up my new phone. My wife promptly told her to leave the property and we do not want telephone service from Cavalier. I then called Cavalier a few days later and was assured by Cynthia that the mistake will be corrected and received three confirmation numbers that it was done. For the last two months I have received bills, late notices, and other propoganda from Cavalier claiming that I owe them hundreds of dollars in fees. I am now in the process of filing a complaint with the State Attorney General's Office since no one in customer service is worth a dime.

Cavalier suspended my phone service twice after payment was made, and before a 30 day time line for the next due date. I am a disabled senior citizen and I only get paid once a month. Cavalier's objective is to suspend my service before my due date so they could collect the restoration fee of $38.50 each month.

This has caused a financial strain and has been stressful healthwise for me. As an older disabled person, I feel that this is unfair treatment and that Cavalier should have a class action suit filed against them for unlawful practices.

The phone company confirmed on 2/13/08 that I was due a refund of $55.52 and will not send it to me. I have called several times and keep getting the run around. At this point I will NOT accept payment from them without a late fee of 10% monthly as that is what they would charge me if I was late.

This Company overcharged me for Phone service after I had canceled the other services (TV,Internet) I had with them. I canceled the internet and the TV service and I covered the Back fee I was charged when they took the charges off for the equipment returned. That was in May. They kept billing me even after they disconnected my service for the full amount of the back bill. I continued to receive bill in the amount of $137.00 for phone service only which should have been $27.00 a month.

This company is now trying to place this on my credit while I'm working hard to correct it. Please help. I also had to loose my phone # of many years and go to another company. Extra cost for new service.

I switched my home phone and internet service to Cavalier Telephone because of a promotion they advertised. I NEVER had any service through their company and was actually disconnected for approximately 8 days!! I run a child care business from my home and it was an inconvenience to my parents to use my cell phone for this period of time. Cavalier phone support was terrible. They hung up on me, lied to me, transferred me to incorrect departments and overall were incompetent. I had a local service technician come to my home who informed me that my phone service had never been transferred over. There was much more to this story but the final word was that I canceled the install and went back to my previous carrier (Verizon). Since then I was billed for over 2 months of service and late fees. Now I am in the middle of a dispute with a collection agency that my account was written off to. I still cannot get this company to correct the situation and credit my account as I was told they would do back in March!!! I will be sending a formal complaint with NYS Attorney General and the Better Business Bureau and I will add to any blogs, forums or consumer complaint forms I find. This is the worst company I have ever encountered and I recommend they get sued and put out of business!

I have a bad debt written off to an Attorneys Collection Agency for $211.86

From day one I have not had the services I was promised by your representative and have spent numerous hours on the phone trying resolve issues from but not limited to no long distance, multiple line charges, no caller ID, no call waiting, not receiving my bill, line repair, change of address, spotty DSL service, and most recently denial of request to speak to a supervisor by Trey? EMP# 77274.

Despite numerous promises of service from your representatives nothing has happened. I also had to call in to get my service reactivated as your company had no record of me having service although I was clearly calling from a line set up by your company. All of the phone numbers listed in the yellow pages and online for your Cleveland locations are dead ends or fax numbers.

I am now absolutely disgusted and disappointed with your service and will report my dissatisfaction to the Better Business Bureau, Angies list, and any other message board or consumer service reporting agency I can find online.

I have also recently purchased the domain name cavalierphone.info to set up a forum for customers to place complaints of service as I have found I am not the only one with these problems. I will also exercise my power in the small business community of Cleveland to discourage the use of your service and extensively market my dissatisfaction in the Greater Cleveland and Columbus areas through local newspapers, business contacts and Goggle Add words. Please do not take my letter as a threat but as a final attempt to receive the service I signed up for nearly a year ago and expect some sort of resolution immediately. As this letter is being written I have waited over 3 hours for someone to call me back regarding the inactivity of my DSL line. What a company!

I have had my service for about 8mos, and to this day, no one has helped me get to my voicemail. They keep on passing me on to different phone #s saying that this region would be better to help me. Needless to say, people say that they can't leave a message, I have never been able to retrieve a single message with all of the phone #s that they have given me. This is definitely a company from the stone age.

I switched to Cavalier in July 08 and from day one, I have had problems with Cavalier phone services. On the very first day my cavalier phone services were supposed to begin my line was not working. I made numerous amounts of complaint to Cavalier and after 2months without phone or internet service, someone was finally sent out to fix my line (in September). Once my line was working, I noticed that I was not receiving my call waiting or caller ID services and I could not use my internet if someone was on the phone. This problem has not been fixed yet.

On 10-08-08, my telephone services was disconnected so I immediately called cavalier and did a check by phone, the next day my services was restored. On 10-14-08 when calling my home to check on my 6mth old baby and my 7-year, I was shocked to hear that my service was disconnected. I called cavalier and they told me that my check was returned because my checking account was closed which was false. My bank confirmed with me that I did not have any returned checks and my account was never closed.

To make a long story short the problem was on cavilers end. The representative that took my check by phone did not input the correct checking account number. After finding out what happened, instead of apologizing one of Cavaliers supervisor told me that I may have given the representative the incorrect number which was completely impossible because not only have I had this account for 10 years and I know my account number inside out I had my check book open reading of the routing number. Although the payment by phone block was lifted it would take 72hours before a payment could be made over the phone and my service cannot be restored until a payment is received and another 24hours after a payment is made before my services is restored which equal out to be 96 hours or 4 days. Because of their mistake, I have to be punished without any compensation or apology.

My family had to go an entire weekend without television and phone service AFTER a payment was clearly made.I called very upset on Maonday and of course I was on hold FOREVER as usual with them, to get my television restored because they had to check if the reconnections were restored properly on their end was what Steven told me and he finally got it straight. No help for your inconvenience as a customer for their slacking ways of course....CAVALIER IS THE WORSE CABLE SYSTEM ON THE PLANET!!!. They should've just stuck with telephone service alone.

I had two bad experience with Cavalier Telephone. I bet their installation schedule and service is poorest. First time, they asked me to disconnect existing service provider and I got my connection 40 days after disconnecting from the original service provider. Also, they never contacted me. I have to always call them to check the status and they would come up wtih all creative stupid excuses each time.

Second time, they repeated the same. Each time you speak to a customer service agent, each one will have a different version of the story. Guess they are trained in that.

I have the luxury to work from home. As I did not have internet, I had to make long travels. I guess I can live without water but not with out internet. It was a mental pain to be without internet for those many days. Lesson learnt - everything comes with price esp. good service.

I have been treat like a second rate citizen I have falsely accused by there 3rd party vendor of writing bad checks and i even got the vice president of Commerce Bank to call in to validate that the account was in good standing and there were ample funds availiable and the vice president stated to both cavalier and Bill M after validating the account and routing numbers wer correct I don't see how wer are having a issue the check in question has never been presented for pay so to make these statements about Mr K not writing a good check for payment is a false statement so the mad me go pay a payment by money gram and i was on vacation with my family and it was my anniversery and with the assitance of the vice president of commerce bank raising my ATM limit from 500 a day for a one time courtesy to 1500 so the Irony to this which I know time elasped if my check was not good for payment how was i able to get 1500 dollars for payment and wire it when my account was not in good standing but I did so I have so much to say and I am not a great writer and this saga is still going on and I keep getting a different answer everytime I can't keep going through they are worse than a clollection agency could some one please call me so I can atlease voice my issues this needs to stop I cannot be the only person this is happening to I hope someone can call me this has to stop now what they are doing criminals have more rights than I do

My cell is best my office phone is off for now but i will explain why and when I make this next payment is breaking the law the company has filed Bankruptcy and they are asking me to pay a debt and i even topld them they have filed gave the case number attorney name chapter phone number and there response we need creditor list I believe it has several hundred names I am jusst very frustrated but I did file a complaint with the FTC but they agreed from my converstaion that it seemed I hada valid complaint but I said there are 2 sides to every story so lets get there version and i stated i can't wait to see and hear there response

I was about a month behind on my bill and my telephone service was interrupted. Strangely, I still had sporratic internet service. I was told that if I pay the balance of the bill, my service would be reactivated. I payed the balance and called the operator to verify when service would be restored. He told me that the line had been completely disconnected and I would have to put down a deposit (including $30) to get a new line and new number. I reluctantly payed that after arguing with the operator about the fact that I still had limited internet and thus the line can't have been completely disconnected.

He told me it would be 7 to 10 business days for the line to be reconnected. 10 business days came and went. In that time, 4 people had verified my address. I called them several times after that and every time there was an excuse. This was all so frustrating. I couldn't argue with these people because they would either insist they were right and nothing I said would get through, or they were so very apologetic and friendly as to seem that everything was finally resolved.

In the end, I had about 3 1/2 weeks without service and was told I would be compensated for the time without service, but I never was. They witheld the $30 that was to go to the first bill. They charged me for the entire time I was supposed to have had service. And when I finally got them to admit that there was a $30 credit due on my bill as well as a credit for time without service, there were myterious charges on top of everything that they had told me about and it somehow added up to a larger bill than I was supposed to be paying in the first place.

In the time that they waited to give me my service, I over-used my cell phone to the tune of about $200 by calling them every day following the deadline to get them moving on my order. I have been overcharged an indeterminate amount of money on my bills. I lost nearly $2000.00 in student aid and was put on academic probation because I was unable to to my schoolwork and attendance for the online classes in a timely manner without my internet connected.

We cancelled service with Cavalier LD services in Feb of 2008. In June we stopped payment because they were still debiting our account and charging interest on minimal charges. When I spoke to their rep in June, they apologized and promised to send a final invoice so that we could settle with them.

Cavalier NEVER sent us a physical invoice, instead posting it to some unknown web site. In September we received their bill in paper format FROM A COLLECTION AGENCY, now up to $172.97 for an account we were not using. When I called them to complain, they faxed me the invoice I never received, still with no detail of teh original charges, and now up to $125.13 as they added their finance charges to a trivial balance ($<25) from earlier in the year. I have filed complaint with the Federal Trade Commission and urge you to do the same if you are victims of their same deceptive trade practices.

Switched to LDMI phone service several years ago for low rate. LDMI then became Cavalier. Our nonprofit organization hasn't missed a payment and has had no billing or service problems UNTIL THIS MONTH. Suddenly our phone service was cut off - no warning. When we called to have it repaired, we were stunned to hear that - according to Cavalier - our phone service had been cancelled in 2005, that we had been using their services illegally, and that we hadn't paid any bills. Even after we produced copies of old and current paid bills, Cavalier wasn't able to correct their error right away. Their billing and audit systems must be really messed up - and they have no sense of customer service.

This is our busiest season for providing service to our clients, and having them get the message when they called us that our phone number was not in service was a huge DISSERVICE. I highly recommend AGAINST using Cavalier.

On November 17, 2007 I cancelled Cavalier phone service and switched to a different provider. On November 16, the day before, I had called Cavalier to determine what my account balance was, and after speaking with a Customer Service Agent and disputing some of the charges, I found that I had been overbilled by $151.03. Once this was determined, I told the agent that I was cancelling the service as of the next day. My new provider called Cavalier to release the phone line, and with my having a positive balance, Cavalier could not legally refuse. Despite the change in service, being notified by myself that I wanted to cancel the service and also getting a request to release the line to the new provider, they continued to bill me for services they were not providing.

After the first two statements came to me, I called them in January of 2008 to inform them they were still billing me and that they owed my the balance of $151.03. They acknowledged the balance owed me, and the fact that I had cancelled service. They assured me that I was receiving the bills in error, and that it just took time for the system to get caught up. Billing continued and I called again in April. I received the same basic assurances and explanations, and that yes, indeed, they owed me $151.03. Billing continued until July, when I contacted them and told them that if I received any more bills I would file suit against them for violation of the Consumer Protection Act and harrassment through a Federal Agency (U.S. Mail).

Again, I was told that it was a system error and that I was owed money. Today I received a letter from an attorney attempting to collect money on behalf of Talk America (now Cavalier, they can't even get their names right). I have sent a Letter of Dispute to the lawyers office, as well as copies to support and info at the Cavalier websites. If this matter is not cleared up by the one year anniversary, I will call local news agencies as well as file suit in Small Claims against Cavalier for the total amount owed, interest and punitive damages.

I requested telephone service with Cavalier. After over a week without telephone service, I called and asked why the service installation was taking so long. They said that it was usually a two-week turn around. I requested that my service be cancelled. The customer representative Kathy (ID#10065) offered to move up the service date but I told her that wouldn't be necessary. She did not provide me with a cancellation number nor did she tell me that it would be too late to cancel. On the service date she had offered as compensation, the telephone technician called and asked me if I wanted the telephone installed. Confused, I told him that I had already cancelled the service and that I had new telephone line that was activated in less than 48 hours, no less.

I then received a bill from Cavalier that not only charged me an installation fee for a phone service I cancelled and was never installed (since I spoke directly with the phone technician) but they were also charging me for a month's phone service although I had been using a different phone number through a different phone company.

When I called Cavalier to complain I spoke with Alex (ID#22472), after several futile attempts to reach customer service representative, who said that I had called too late to cancel the phone service so, basically, they just ignored my request for cancellation although Kathy assured me that it would be submitted. I also contested the usage charge. He said that he would cancel my service and also provided me with a case number regarding my dispute. He assured me that someone would be contacting me shortly about my complaint.

I haven't heard from them and I have received yet another bill from Cavalier. I have tried calling them but to no avail. (The first time I tried calling them -- before I got in touch with Alex and had the phone service cancelled -- I called once after hours and entering my phone number lead me to the answering service for a law office. I tried it several times to be sure I wasnt making an error. That was when I started to really worry about the type of company Cavalier was.) Since the official cancellation of my service, when I call and enter the telephone number, I am put in a never-ending cycle that keeps asking me to repeat my telephone number and will not give me a customer representative. I have written them regarding my dispute.

I am shocked, not only by Cavalier's disgraceful customer service but by the fact that no one has filed legal action against them considering the sheer number of complaints and the similarities in the types of objections. These people are not only taking our money but also affecting our credit. The amount Im contesting may seem small to others but as a person on a fixed income, it means a great deal to me. But more than that, it's the principle. These people have been lying and stealing and are getting away with it.

There is the threat of my credit being affected if I refuse to pay the bogus charges and, as a person on a limited income, this money seriously affects my budget.

Cavalier has been billing on one number i've not even had as a phone # for over 5 years since moving from Houston to Austin, Texas, and on another # here in Austin that has never been serviced by anyone BUT Southwestern Bell/now AT+T. Kara with Cavalier in customer service did realize there was a problem with these billings and provided me with the first invoices i've ever seen from Cavalier -- as i'd never heard of the company before -- certainly not in carrying my phone service.

The credits from Cavalier never happened on my account, so Capital One (the credit card they were billed to) investigated and did reverse the charges.) Now Cavalier is contacting me directly by mail (for the first time ever --including no invoices ever received other than the ones i requested that Kara sent at the time). This most recent contact late last week was for collection of the charges Capital One reversed. today i've now been on the phone with Cavalier 35 minutes (passed now to my 4th person - all 3 previous ones in sales vs customer service).

Capital One has credited my account so far with almost $400 in billings non-authorized by Cavalier. The damage is to the time it's taken me to track on all this and now the account at Cavalier (i never requested and never initiated) being in limbo with that company now trying to collect on charges they were never authorized to bill on in the first place by ME.

First it took Cavalier 3 weeks to get my initial services started. Well I fell a little behind on my bill so I called to make payment arrangements as per my letter I received. Well after several tries to get a live body I was only able to talk to an automated line that told me my account was current and no payment arrangements could be made. Well sure enough my phone was disconnected. I had to call the 800 number again and tell them I wanted new service in order to ger a live body. Once I lied to get a human on the phone, I was told that I should have lied early in order to keep my phone on and there was nothing they could do for me- oh and told me to have a nice day, yah right!!!

Well I have children at home and I just dont think its fair that they have a system that you have to lie to in order to get some human response. Once I pay this final bill I will be terminating my account with them. Cavalier is the worse phone company I ever had the pleasure of dealing with.

Cavalier sucks so bad. I went almost 7 days with no phone service. The customer service agents suck. They so-called scheduled a service tech to come out and fix the line and everyday there was a different excuse as to why my phone and internet was not working. Finally, someone came out and fixed it. Cavalier should be put out of business and reported to the Better Business Bureau. I am switching back to Comcast. I wasn't very thrilled with them either but I didn't have this kind of unforgivable incompetence. I would never under any circumstance recommend Cavalier to anyone at any time ever. If you have Cavalier get out now. Switch back to whomever you had or switch to someone new, but all means switch from them.

They should be ashamed....

Something fatal could have happened while they disconnected an 80 year old woman's phone- who has no other means to communicate...ON THEIR ERROR

they shut my phone off and my bill was paid in full they are giving me the run around so i am going back to comcast and i would not refer cavalier to my worst enemy

DUE TO POOR SERVICE AND LACK OF CUSTOMER SERVICE WE CANCELLED OUR SERVICE AND CLOSED OUR ACCOUNT.WE RECEIVED OUR NEXT STATEMENT LISTING OVER A $100.00 CREDIT BUT THEY NEVER ISSUED PAYMENT. THEY CLAIMED THEY COULDN'T ISSUE A REFUND WITHOUT MY AUTHORIZATION SO WE WENT THROUGH THAT LONG PROCESS WITH THEM. SEVERAL MONTHS LATER WE NOT ONLY HAVEN'T RECIEVED OUR REFUND BUT THEY ALSO HAVE BEEN BILLING FEES WHEN WE DON'T EVEN HAVE SERVICE.

WE HAVE SPENT A VERY LARGE NUMBER OF HOURS TRYING TO RECTIFY THIS AND I'M AFRAID WHEN THEY'VE BLED OUR BALANCE OUT THEY WILL KEEP BILLING FEES AND TRY TO CALL US NON PAYING CUSTOMERS.

Overcharged by $2400

I switched to Cavalier Telephone and it has been 8 days since I've been without a dial tone. I contact Customer Service everyday and am told that they are dispatching a tech. I tried to switch back to my old company and was told that Cavalier will not relinquish my phone number for another 21 days.

I have a home business and this has greatly impacted my operation.

My host connection to our website has been down for a week. We have not been able to update our website at all. With many calls to customer service and repair it is still not resolved. The customer service techs refuse to let me talk to a supervisor, if there are any? I am not sure who they are protecting. I am immediately starting the process to switch companies. The company has never been able to hadle any customer service requests in any type of timely matter. The worst phone company ever!

Not being able to update our website has cost us possible donations. We are a non-profit and we rely on keeping our donors informed on our progress. This is very disabling to our business!

I was moving 5 minutes away from my current address and I was going to have my phone service moved with me. You'd think that would be simple..........well after spending an hour on hold (off and on) switching my service it was never moved. They said it would be on in 3 to 5 days. Well after about 7 days I called back and someone told me that service was not even available at my new home (5 minutes away) and that there was no record of my call. Then I called back to make sure my service gets shut off because it is still on for some reason at my old house. I sat on hold for 35 minutes to be hung up on before anyone even answered the call.

After I cancelled in 5/07 & got a confirmation #, they continued to bill my Bank America credit card for 3 more months. I then made a conference call with a Bank America dispute rep & Caviler rep, who COMFIRMED my account was billed incorrectly & would REVERSE the last 3 months that were billed. She said it would take 90 days.. Well, they NEVER did it.

Called AGAIN, got the same line, the charges will be reversed in 90 days..
NEVER happened.. Meanwhile, Bank America, KNOWING these charges were FRADULENT, CONTINUED to tack on late charges. I called & told them, I'm not paying for something thats NOT SUPPOSED TO EVEN BE ON MY ACCOUNT! Then Bank America turns my account over to a collection agency & reports this as a charge off to the credit bureau's & ruins my credit!

My service was suspended from non-payment (was out of the country for several weeks & had forgotten to pay the previous bill), which I then paid in full on 8/5/08. As of today, 8/13/08 I still didn't have any service, so I called the customer service line (waiting for 32 minutes to finally get through), and spoke with a customer service rep, Manuel.

He informed me that my service was NOT going to be turned back on. That I would have to talk to Sales and set up a whole new account. First of all, I recieved no notice of this. I fully understand that I was delinquent in my bill, but I paid this in full, it did not go to a collection agency, and I would really hope for some kind of notice.

I have been waiting for over a week for my service to be restored, and in the meantime, my security alarm has gone off, and since my phone line isn't up, the alarm company did not respond. I also apparently could have been using this time to find a new provider, since I will not be going back to Cavalier.

I signed up for Cavalier four years ago, with the desire to get away from the bigger companies because of the horrible customer service they provide, and also to give some business to a smaller company. In those four years, the customer service has gotten increasingly worse and more frustrating. Including today, with Manuel, who not only could give me very little information about why my account was terminated (i.e. at what point that occured, etc.), made no attempts to apologize for the inconvenience, or even be the slightest bit polite. He gave me no information on what to do with my modem, which incidentally needed to be replaced anyway (I hadn't gotten that far given the ridiculous phone tree and the absurd wait times) - so I'm assuming I just dispose of it.

This is just the final icing on the cake of completely ridiculous customer service. I'm sure the wait times are so long because they're hoping you will give up and hang up. And to not have customer service available on the weekends or after 5p.m. is completely ridiculous.

Cavalier has been a huge disappointment, and I'm sorry to see that in such a short time it has gone the way of the larger companies. It sure didn't take long.

contract. On Nov 4, 2007, I called to cancel Cavalier service at place where we moving from. Got bill later and service was not cancelled. Called and was told we did not give 30 days notice...fair enough so we paid the bill. Kept getting bills; we kept calling and being told that it was a mistake and we did not need to pay anything. Bills kept coming for service in a location that we no longer even occupied. In March 08 after 5 months of billing, hours of time on phone (waitng and talking and always getting someone else), and getting a suspension of service notice! I went to the physical location in our city to speak face to face with a CSR. She promised to get the problem resolved.

And I am sorry there are so many complaints posted against Cavalier, but it made me feel more empowered to not just accept this horrible service.

Was disconnected supposedly due to lack of payment. My bill was up to date. After calling them, the person I talked to said there was no disconnect order. So he filled out an order to restore service. 2 days later still no phone. I called again, they said it was restored the day before. They must be a problem with AT&T's lines. So they sent out AT&T, AT&T say's all AT&T equpment is ok. It's Cavalier's problem. He also did a quick(and free) in house wire check, no problems inside.

Call again, they then schedule to have a tech look at Cavalier's equipment. Havn't heard anything, Phone still isn't working after 5 days.

Friends don't let friends sign up for Cavalier. I'll be going back to AT&T.

Cavalier disconnected our phone by mistake on Friday afternoon. I tried calling the customer service / repair number (allegedly 24/7) and never reached a human being. When I finally got a hold of someone Saturday morning(after 20 mins. on hold), they admitted that they were at fault at the disconnect of our phone and I was guaranteed that it would be back in service in 2 hours.

When I called back in 2 hours when the phone was not back on, the same Rep advised me that she put in a service call for the reconnection and it would be back on by the end of the day. I told her that was not an acceptable answer, was put on hold and when she came back, told me that she had spoken with the Supervisor of the repair/re-connect dept. and again, I was guaranteed that my phone would be reconnected by 1PM.

When I called back a third time at 1:30PM (phone not connected) I was told by another Rep that (1) a service call for the reconnection of my phone was never placed (2) THAT particular dept. only worked until 12 Noon. I was further told that there was nobody that could help me until 8AM on Monday, so I would have to go without my phone until then. When I asked her for the ID No. of the first Rep so that I could document everything, I was told that she did not have access to that information. Also, even after BOTH Reps admitted that Cavalier was at fault for the line being disconnected, neither one offered an apology.

A large hunk of my Saturday morning/afternoon was spent on HOLD, only to find out that nothing was ever done and basically, I was lied to by the customer service rep I had spoken to on two occassions. I have never dealt with such incompetent people as the alleged customer service reps working for Cavalier. This has been beyond a headache and thanks to my awful experience with Cavalier, not only will they be losing me as a customer, but my family members as well. I cannot stress how awful they really are!

On or about 7/3/2008 I called cavalier to have service installed at a new business. I had previously called verizon to compare and cavalier not only had cheaper rates but cheaper installation. I made the representative aware that I needed to have a jack installed and that it was a new commercial unit and I was the first tenant. I also made her aware that I needed to have my business cards printed and would need a number. At that time he/she took the order and when we got to the telehone number he/she gave me the number and stated that I could not choose a number because it was system generated.

Approximately two weeks later I called because I had heard nothing from them. I was told I would be contacted. Less than a week ago I called to update my new contact number and I was told someone would be out on the 6th, transfered to customer care to actually give them my new number and they said they did not know when someone would come out (contrary to the first person)

On the 6th I was at my retail location and about to leave when cavalier pulls up.... he stated that he was a cable tech that was given my info so that I could be taken care of today. He said he was unable to install sevice due to position of box versus my suite. He advised on an outside vendor 1. I have no phone, therefore I am still without merchant services (cc machine) and an alarm. 2. I have had 5000 business cards printed as well as 500 pages of stationary (not to mention how many I have circulated)

When I called the alarm company, they said they had to come out to see the location before giving a price for the installation. When I called comcast they would not even take my order until an assessment was made. Had Cavalier done the same in a timely manner I would not 1. Be unprotected 2. Be have to turn away people who have credit cards 3. Have to reprint my stationary and business cards. I have asked that Cavalier either reimburse me for having to reprint business cards and stationary or bare the cost of the outside contractor to bring the lines to where they need them to be... since they commited to something that they were not sure that they could do and over 30 days have elapsed.

I also asked that they forward the number to the new Verizon number that I will have and put a message there making customers aware of the new number if they are not willing to pay the outside contractor to install the lines necessary. They agreed to do this. I am not being unreasonable, I am a new business and although it may seem small to them .... it is devastating to me. Time is of the essence. Please advise. My Grand Opening is 8/16 and verizon is due out on 8/13. No able to use cc machine up arrival Unable to have alarm installation May lose customers due to incorrect number on cards distributed Will have to pay more for installation Will have to reprint cards and stationary

We bought a new house within the City of Atlanta and called Cavalier July 16, 2008 to have our existing 2 phone lines moved to our new house. Cavalier promised this would be done in 15 days, or approximately July 31st. Saturday, August 2, 2008 I checked with Cavalier's Customer NO-Service desk, and they promised that the 2 existing phone numbers would be installed and operating by the end of the day at the new house. They were not.

Monday, August 4th I called and the Customer NO-Service Desk promised that the 2 existing phone numbers would be up and operating by 5 PM. Nothing was connected. Tuesday, August 5th I called and the Customer NO-Service Desk promised that the 2 existing phone numbers would be up and operating by 5 PM. Nothing was connected.

Wednesday, August 6th I called Service and I was told a Telephone Technician was going to be sent out to the new address. His name was Stan. Stan said the order unfortunately showed the old address only and not the new address. Therefore Stan said, I would have to call Cavalier again to issue a NEW and correct work order that provided a 'facility' (or wires to connect the 2 existing phone numbers) at the new address.

Wednesday, August 6, 2008 I called Cavalier Customer NO-Service desk and they said that they had mistakenly put in the wrong address July 16, 2008. The lady at Cavalier said unfortunately they would have to put in a brand new order for the 2 phone lines to be transferred to our new home address, and that the WAIT WOULD BE ONLY ANOTHER 10-15 DAYS!

The damage done was the wasted time to call Cavalier Customer-Service Representatives. It is a giant sinkhole of wasted time dealing with these Cavalier employees. There have been serious economic damages too. I operate a business from my home, and since July 28, 2008 I have not had phone service or fax service, and customers and prospects have not been able to reach me.

I am emailing, mailing and faxing this to 4,500+ contacts in our database plus I will tell everyone I know about the HORRIBLE treatment received from Cavalier Telephone Company. They have NO CUSTOMER SERVICE. They have human beings without brains. Everyone I spoke with at Cavalier since April 2008 seem? like they are helpful but no one follows through.

We closed our Dearborn office and on April 30, 2008 completed the necessary forms provided by the Cavalier Disconnect Coordinator to disconnect our old # of 313-724-0270 and to have a recording placed on the line saying the number has been changed to 248-352-6880.

It is now August 1, 2008 and still NO RECORDING although over half a dozen Cavalier Customer Service Reps promised theyd take care of it! (this is what I mean by no brains).

Heres the worst part although the old number was disconnected and the telephone account was closed? they STILL continued to withdraw hundreds of dollars from our account for a couple of months and they PROMISED to send a refund check. We are still waiting for our refund check. One Cavalier Customer Service rep was stupid enough to tell me In order to stop the auto withdrawals from your account, you must close your bank account?. This girl was more than stupid.

I ask them via the telephone, fax, email or chat rooms to please have a person who can really truly help me with these simple but time & money consuming problems but NO ONE FROM CAVALIER HAS EVER CALLED ME. I guess they dont have good phone service.

So if Cavalier Customer Service does not exist and before the farm their call centers to India, I suggest to those of you who have Cavalier GET OUT NOW. If you are considering Cavalier for residential or business - - - - - - DONT!!!!

I am in the process of filing a complaint with the FCC, Better Business Bureau and may be a Court action against them will be necessary. If you havent guessed by now, we wont be using Cavalier for our future offices.

This company has been annoying to the twelth power! They have increased the base rate by 50% plus, have poor tech support, and it is impossible to speak to a human being. They have suspended my service before payment date, and charged a reconnection fee. If you call the # listed, you will never get to speak to anyone about the problem. I even tried to use the crisis option, with no response. I have put up with them as I haven't had the time to shop a new service, and want to keep my #. The only way to reach a real person, is to call the numbers listed in the white pages. I give them a zero in customer satisfaction.

I called Cavalier Phone for regular service. My current carrier was disconnected the next day but Cavalier couldn't get me service for another 3 weeks. I called various times checking on it, serv reps kept saying 'it's ringing here, your connected'. Getting off the line with them to find 'it was not ringing, no service'. After finally getting service, I called to add DSL, they told me 3 days. 7 days later, my service was turned off without any notice on a Friday afternoon.

Called the following Monday, said a tech was @ my house for the DSL hookup & couldn't get to my phone box. I told them, I was home that Friday, no one was there, the phone box is totally accessible. When are you going to up my phone on? He will be back tomorrow -- this went on the entire week. No one cared that I didn't have a phone, kept saying 'you'll have one when the tech arrives'. They even told me to stay home to show him the phone box, I did, no one showed up. After calling & calling asking for a manager I finally got someone who cared & got my phone on that day. It was turned off at the 'crossbox' in the area.

Now I'm calling & calling still waiting for DSL, only to have my phone turned off again by the tech with the same 'can't get to the phone box'. Called them, said there is no fence, no gate, anyone can access my phone box, he never showed up as I do work from home. No one would put in a ticket to get my phone turned back on, I asked for the previous person to help me again. Of course, they didn't know her. I again asked for a manager, 'they are all in a meeting, or on vacation'. They passed me from one idiot to another.

After finally telling they that my leg was in a cast (which it is) and that I there would be law suite if I fall & can't call anyone, they opened a ticket to get my phone back on - but this time it took 4 days. I have now switched back to AT&T!

They turned my service off due to a problem with their representatives. I had spoke to this individual about the extention on my account. I told her; I was disabled, receive only one check per month. I had called their rep on 22nd of July and had an extension put on my acct. She told me that it was not approved due to an earlier promise to pay on the 28th.

However, the problem is not this earlier promise, but that the last rep I talked to did not mention that my request did not get approved; he told me that my service would not be interrupted due to no pymt. This afternoon on the 30th, my service got cut off. I called and had to wait 25min to get someone on the line to explain my side and to see why my service was cut off. If a rep of this company told me and anyone else that their service would not be interrupted and a pymt arrangement made for the 1st of next month; then y would this company LIE to me. according to Jessica in collections; I had made an arrangement to pay on the 28th and because I did not pay my service is off until paid in full...She told me that I had to pay by Money Gram for arrangements. I have paid pre-arrangements in past by giving cashier my bill, amt 2-B-PD and she gives me a receipt. I then call Cavalier Customer Service to give Receipt #, time I PD; and anything else they need off the receipt. I also believe that Cavalier is hacking my computer sys and this did not start until 7/11/2008.

I have had the same service with them for over a yr and nothing lk this has happened until that day. I asked for better service from Jessica in a remedy of this misunderstanding and she would not budge.

I am a Disabled Fire Fighter from Suffolk Va. I am a Butcher for Farm Fresh ( a local Grocery Store); I have been out of work since December 2007 for another possible disability. I have a lot of Emotional Problems with the fact that I was the main Provider until I cut the tip of my finger off in Jan. 07. Due to my absence from a full-time job and the lack of weekly income; I have a hard time paying my bills in full. I am only paying minimum bal. and even that takes its toll.

I applied for Social Security Disability; my wife and I take meds that we both have to have for LIFE; so, for me I feel like I was LIED to and that they fraudently signed me up for the 28th pymt. I knew I had to call on the 22nd (because the bill was due on the 23rd)to extend the pymt to the 1st. This created a lot more STRESS. I suffer from Severe Migraine Headaches which I take Meds for also. My wife suffers from seizures at night and arguments and added stress doesnot help at all. I FEEL that Cavalier's Rep on the 17th Frauduently put in the computer sys accepting the pre-arrangement for the 28th that I did not agree to. This led to my service being cut off.

I ordered Cavalier through one of their slick fly-by-night telemarketing firms -- which i could not contact, funny enough once i had problems -- and they didn't tell me it would take 4 weeks to get DSL! They turned the phones over July 3 and the Verizon DSL went out. I had to talk to seven people at Cavalier before someone told me that it could take up to 4 weeks for the Verizon to be free from the line. SO, i had no internet for a week. Plus, i had to buy a dialup modem! I switched to Comcast. The very day Comcast pulled the lines over for voice service, guess what -- the Cavalier modem and rep arrived to do the install! I didn't even get a reply to my certified letter of complaint to the co. president Ed Meyercord, who should be known as Fast Eddie. Tell the world not to go with these bums.

I lost out on a good job applicant due to this situation.

I think Cavalier hires C/S reps. with no previous experience. They are rude, unprofessional & have limited knowledge about any of the services they sell. When I decided it was time to try another service they disconnected my service a week prior to the scheduled date.

Thannk GOD for ceel phones. This was the only phone service I had for 7 days with a 3 yr old child in the house.

Cavalier Telephone has the worst customer service in the United States. The only time you can actually speak to a live operator is to get new sevice. If you are an existing customer you must wait on the phone for 30-45 minutes to speak with a rude and snappy customer service agent. I tried to port my phone number from them--- a service I paid them for---and it did not happen. They turned off my phone service prior to the connection date with my new company which means you can not port from a non working number. Thanks Cavalier for nothing!

I ended up with no phone for 48 hours and a new phone number.

Biggest scam and worst customer service of any establishment I have ever been involved with. Spiteful company. If service is shut off they keep it off long after full payment was made.
Too many economic hardships too mention.

On March 19 2008 we placed an order with placed an order to switch over 4 lines for our business (a used car dealer). It is Now July 15, 2008, and as I am typing this I am sitting on hold with the customer service department. As of this morning we have no working lines in our office. WHich means that when anyone calls a recording comes on saying the number is disconnected. We have been in business for over ten years. This is the first time that we have had our phone disconnected. Frustration doesn't quite sum up my feelings.

We never received a call to notify us when the service would be trasferred over. I realized it hadn't been done, when the new bill from AT&T arrived. I am not sure how these people get away with doing business like this. The customer service reps are clueless. Unless you have an enormous amount of patience, and you are really good with keeping your cool when people don't do what they say. RUN! The amount of money that we were supposed to save, is not worth the headache, or the anger you have to deal with.

Oh yeah and yesterday we received a bill for 150.00 dollars and it said it was past due. We haven't even had their servie yet and we are already past due. When I told that to rep she told me not worry that they would take care of taking that off. As if I would pay for a service that I haven't had. I haven't had phone service for over 6 hours now. Cavalier is a joke! We spend thousands of dollars in advertising, and all of our callers are thinking we are not even in business.

My phone was turned off for lack of payment, I paid right away,was given a number for restored service and was told it would be on within 24 hours. I was not able to speak to anyone in costomer service due to wait time of over 30 minutes. No one would help me. The automated service said 24 hours. I have had many problems with this company, they have horrible service, and ill informed, rude emplployes.

no phone service, can not call 911 in case of emergency, I live in the city limits where there is a very high crime rate.

It took them 4 months to transfer my phoneline and dissconnect the cable and internet service. the whole time they are billing me for this and telling me if I don't pay the bill than they can't hook up my service. They finally credited me part of the payments I made back but they still said I owed more. Then I got 1 month behind on my phone bill in May They disconnected me On June 4th. I called they said I had a past due balance of 85.00. I paid that and two days later they said I had additional past due balance of 90.00 so I paid that. The operator said my phone would be back on in 24 hours. 2 days later I called and found out that my phone was permently disconnected. I talk to a supervisior and they said that my phone would be turned back on in 7 days by July 1st. I called because it wasn't and now there telling me I can't get the number back at all and I owe them another $50.00 for the month I haven't had phone service. and will have to pay an additional 70.00 to get a new number.

On May 7th I switched to Cavalier (phone and DSL). I received the modem on the 14th. Followed the directions and it did not work. Called support and they said they have to get a tech out. Next day the tech showed up and examined the outside line. He said they have to ask ATT to fix the box... okay .... this took 3 days. Then I tried and gues what the DSL did not work and the phone ..we could not make calls... we can receive but make calls ..... so .. I called cavalier ... another hour and a half on the phone .. they said they have to get ATT again because they used a filter on the line ... okay ....that took 4 days. ATT came again and removed the filter ... now the phone works but the DSL still does not work.. called again for a nother 2 hours.... this time they said we have to replace a coil ... this will take 2 weeks... I waited 2 weeks .. nothing ... called an hour on the phone .. the third party company that should replace the coil is busy .. another 2 days .... then I call and get that I owe $135 for a service that I did not get .. waiting more than a month .. so I canceled the sercvice that I never received ..... that is another story ...SO be SMART .. get as far as possible from Cavalier

I could not work from home all this time and had to go somewhere else

We called our phone company provider Cavalier, to add a business line. We received notification from Cavalier that our new phone line would be activated on June 11th. On June 12th, the Cavalier technician came to the house. He tried to activate the new line and was unable to do so. He indicated that he thought the problem existed on the outside wiring and Verizon was responsible for repairing the problem. However in order for the Cavalier tech to confirm that the problem was on the outside, he had to disconnect our working line, connect that wiring to the non-working line and go to a an off-site location to determine what and where the problem actually existed. He never returned to reconnect our good line.

I spent over 90 minutes that evening trying get an explanation as to what happened and how quickly could I get my phone line reconnected. I was put on hold several times. Two times, I was on hold for more than a half hour. I was pushed from department to department, in an effort to get the phone line reconnected. I explained each time that my 84 year old mother has Vital-Link, which is connected to the phone line. Without a phone line she is completely exposed. In the middle of the final attempt to get service, I was disconnected.

The next morning (Friday morning), I began calling Cavalier again. I was on hold for 45 minutes. The frst rep told me that both Cavalier and Verizon were working on the problem as we were speaking. I asked to speak with a supervisor because I wanted assurance that the line would definitely be reconnected on Friday. I was told that a supervisor would not be able to confirm reconnection that day. I was on hold another 40 minutes. Spoke to that person only to be told that they weren't a supervisor and that his notes indicated that no one would be out to reconnect the phone until Monday. I was on hold again for another 35 minutes. I Finally spoke to a repair supervisor. He confirmed that no one would be here until Monday morning. I was put on a Call add-on which means that if time became available that day, Cavalier would try to get someone out. In total that morning I was on the phone more than 2 hours.

On Monday morning I contacted Cavalier. The first rep assured me that a technician would arrive between 8:00 am and 5:00 PM that day. At 1:00 PM, I contacted Cavalier once again and I was told that the technician would be at our house at 7:00 PM. I asked her which company was coming at 7:00 PM, to which she replied, Verizon. I told her that Verizon had told us 3 days ago, that the problem was a Cavalier issue and could do no more. She back peddled and said she was mistaken an that Cavalier would be out at 7:00 PM. Finally at 3:00 PM, the same tech that disconnected our phone arrived and reconnected the wires and once again we had service. We still don't have the second line installed. The tech that reconnected the wire, said the problem was with Verizon.

I used approximately 240 minutes of cell phone time. We have a tracfone so those minutes are quite expensive to purchase and replace. I had to take the day off on Monday to wait for the technician and I went to work two hours late on Friday morning, as I was trying to get my service reconnected that day. My mother was without service for her Viatl Link for 5 days. I would like to be re-imbursed for my tracfone minutes, my lost time from work and the time that my mother didn't have her Vital Link. The second line is a new business line. Who knows what business we've missed?

Can you imagine (what sounded like the very same woman) calling me back the same day,after being told not to? It is more than annoying. I will recommend to anyone I meet that they not do business with this company. I did business with them previously and had difficulty with them when I decided to terminate my relationship with them. This is the most unprofessional business Ive had the unpleasant experience of doing business with in many years. I consider these recent phone calls as harrassment.

Its pure annoyance and harrassment at this point.

We signed up with CavTel because the monthly long distance charge was so much less than Qwest, who we had been using. As the months went by, the charge kept going up until it was $100 a month. We cancelled our service in May 2007 and contacted CavTel by phone with the information. We went back with Qwest. We had been paying Cavalier with Autopay via our credit card. After cancelling, Cavalier kept charging our card, month after month. We made repeated calls and spent many hours on hold, etc. Finally, we were forced to cancel our credit card to prevent further charges.

We submitted a dispute through the credit card company and they credited us $206.58 for the charges from 8/29/07 to 10/01/07. They said the earlier charges weren't reported to them in time to deal with them - they must be contacted within 90 days of a problem - we just kept believing Cavalier (isn't that name appropo?) and waiting for the charges to be stopped and reimbursed. After the cc paid us, we made another series of calls and talked with Mr. Bill Fyler and he agreed that we were due a credit for $318. We received a check for $195.20.

When we called again, we were told we had not cancelled until November 2007 and no further payments would be made. We were told to pursue the matter further we must fax our request to Special Services which we continue to do to no avail. The documentation clearly shows when we switched our service and many times the company's representatives agreed that all the information was correct and that they owed us the money. We have kept contacting them by fax because we believe it's the principle of the thing. They still owe us $122.40.

I have been a customer with Cavalier for 4 year and I had always paid my phone bill about every other month my bill was always so small that it was better for me to paid that way, I had always paid my balance off. On about April 30,2008 I called Cavalier to inform them that I was moving to a new location and needed to transfer my service, at that time my bill balance was $52.08 due 5-5-08 the operator told me it would take 14 days to transfer the service, I though 14 days was to long time so I informed the operation I am going to look for other services that would connect me to telephone services faster but after a couple of days I called back because I did not what to lose my old telehone number and to keep my e-mail address. I also wanted to apply for the new C2 internet service

I gived all my new information to the Rep.he informed me the service is not in my new location but we will get my telephone service transfed, after a few day a message was lefted on my cell phone that C2 could not be connected to the new address I Waited and Waited for my new phone service but nothing I called Cavalier again using my cell calls after calls holding and waiting for a total of about 2 or more hours for help I was told you must pay a balance of $108.05 plus an addition $70.00 or more and your service has been suspended!

But WHY I have been a customer for 4 years I could not believe that Cavalier was treating me like this 4 year customer to suspend my service and to be treat this way was totally unfair. All I wanted was new telephone service at my new home was that to must to ask for . After this bad service I received from Cavalier I will alway tell my friends and family never to us Cavalier Telephone Service. I will also send this complait to the Better Busines Bureau. I have now received new telephone service with Verizon and a high speed internet service the connections was done in a few days for the same monthly cost.

They told me that a Cavalier Technician would be out today June 9 to repair service. No one ever showed and our service was not restored. I called again and held for an extended period of time. So I got back on the chat and reported that the technician did not show up. The online rep said that one of their people did come out and found that it was a Verizon problem and that Verizon would have to come out. But I got no call to this effect. This means another day of waiting. As I write, I am waiting online for them to let me know when someone will be out.

I have dealt with a lot of voice prompts and automated systems as a consumer, but this one is the worst I have ever experienced. I tried everything to get a live person to no avail. Up till this time we have had Cavalier telephone and have not had any problems. This is really the first time I have ever needed to have them service our account. And the service is deplporable.

I plan to cancel our service as soon as I can get our dial tone restored.

One of the reasons this is bothersome is that we have a fire and securioty system tied into our land line. So it is unfunctional.

on or about march 21 2008 I called about DSL service. I was quoted a price of $ 39.95 and mailed a contract. I signed the contract and placed back in the mail. Having not heard from them I called on June 3 or 4 th. I was disconnected four times.

Finially I called the next day and got someone who appeared to be concerned. After some conservation she agreeded that four disconnects are more than by accident. She was going to place another contract back in the mail to me and gave me a fax number to fax it back when it arrived. She also agreeded to credit me three months of free service for all the previous problems.

Today June 6, I received a call from this person who informed me that they no longer offered this service in my area. I could call baqck in three to six months. I just want to know why in three months did not someone follow up and then why do they claim to offer a service in reality they do not have? Can someone explain???

Our Company has a credit due from Cavalier Telephone in the amount of $3,000. The only way to have the money refunded was to cancell the service. [We] cancelled the service in February 2008 and it is now June 2008 and we have yet to recieve the refund! The Cvalier representative states it will be another 60 days until we ercieve the money. This has taken so long that I believe we should earn interest equal what Cavalier charges its cyustomers when they pay late!

The damage shere is the time value of $3,000. What right does Cavalier have to hold onto customers money for extended periods of time!

I ordered service with Cavalier telephone. During the process I spoke with several customer service representatives. Every time I spoke with one I would get different answers. Finally I got the C2 service. Since getting service with Cavalier I have had static on my line ever since I got the service. This static interferes with my internet speed and with my telephone conversations. Cavalier had no problems giving me their service knowing that I lived on the 2nd floor of the building I live in but refuses to do any repairs on my line because I live on the 2nd floor.

That isn't right. If they can give me the service knowing that I live in what they consider an apartment, can bill me knowing that I live in what they consider an apartment, why can't they fix my static problem knowing that I live in what they consider an apartment. Every time I have discussed the situation with a customer service agent they tell me that it is Cavalier's policy not to do work inside apartment complexes because if there was any damage they would not want to be held responsible, that my landlord is responsible for the upkeep of my telephone line. They didn't need his approval to give me the service.

I'm sure I pay the same bill as people who live in single dwellings, why am I not receiving the same service they get for the same money? I'm seriously considering changing to Verizon if they will guarantee that they will fix my static problem. Their fee is about $25 more a month than Cavalier but if it will fix my problem then I will have no other choice than to go with them.

I have poor service. My bill is $70.19. I am unemployed and therefore on a fixed income. I could use those funds on something else.

I received my bill from them and am disputing two long distance calls to the same number. There are only two people in my house, I was in bed recovering from an operation and the other person was at work. One call was for one minute, the other for 14 minutes. I called the number on my bill from work and we don't know these people and they don't know us, but cavtel swears this call was made from my phone. Now, the connection box is in my back yard which anyone can access due to no fenced yard but it requires a special tool to open. But Cavtel is swearing these calls were made from my phone, not happy about this at all.

After calling telephone directory - 411 I was given two wrong phone numbers. After the third call for the correct number that I needed I asked the operator for credit on the two previous numbers requested that were given in error. The operator- 411 said that I would need to call Cavalier for the credit. She even gave me the number to call. When I contacted Cavalier....

I finally reached a person and asked for the refund on my account. The person was very rude and acted like she didn't know what I wanted...she even said to me I don't know what you mean you want a credit on a call from the directory service. I explained that anytime I call directory service Cavalier charges me 75 cents for each call. Since this was 1.50 in a matter of seconds I felt strong enough to get a refund. The customer service of Cavalier just sat quietly for what was an extended period and I finally said, ARE YOU THERE...she responded with yes I am here but I don't understand why you want a credit with us. We don't give credit. I explained again that I wasn't paying for the wrong numbers given and she said when I call 411 I take it upon myself that I could be given a wrong number and that is a decision I make when I call.

SO...Cavalier can make the charges of 75cents per call but won't credit...give me a break! This is fraud in my book...if you can charge you can credit. I told the customer service representative that I will be changing my telephone services before the end of this day...IN WHICH I ALREADY HAVE!

I immediately changed phone services after being with Cavalier/Talk america for a number of years.

During the transition to a new telephone/internet provider, my Cavalier Telephone bill was overpaid. I contacted CAVTEL and was told that a refund would arrive shortly. When I did not receive a refund, I called again and after some searching -- they agreed that I was owed a refund but that one had not been processed. I received email confirmation that I was to receive arefund -- but that it would take 2 months to process. After prompting CAVTEL because it had been more two months, today I received an email saying that my refund had been denied. The quoted amount of the refund was $20.20. However, my refund should be between $80 and $100.

I initially contacted CAVTEL shortly after the overpayment and expected to receive my refund promptly. The situation has dragged on and on -- and the overpayment was approximately 6 months now. In addition to the time and energy that it appears that I have wasted in following up on this and the amount of money that I am owed -- I have no recourse to work with my bank on recovering the overpayment because so much time has elapsed. I am also extremely confused and feed up with the conflicting responses that I have received from CAVTEL.

i calle dto oreder telephone service and was told that it would be up to 30 days before they could get someone out to hook it up. then after the initial 30 days were up i called to cancel stating that i've went with another phone company, they (cavalier) has been billing me for a phone that i never had set up. when i called to complain to them about sending me bills for a phone that i never even had, they say there is nothing that they can do about it.

i now have a telephone bill that's hanging over my head that i never had mind you, also they are threating to put it on my credit for non-payment. the bill now is over 200.00.

I discontinued my service with Cavalier Telephone on January 2, 2008, where it was transferred to ATT. The billing on my account was current, and I even sent the January payment before realizing that all billings are one month in advance. After many inquiries over the last four months, Cavalier has not provided me a refund of $110.01 (a refund of the extra amount plus the prorated short month difference), which they agree is due me.

Ironically, their system does not list the service as having ended, but that I have a past due balance accumulated since this January. My service and telephone number was transferred to ATT, directly from Cavalier. How can I have two services for the same number? Each month, since January, Ive called about the credit, but is given the same story each time the system does not show that the service has ended? and we will make notes and to call back in 7 -10 days to find the status.?

Ive talked with both service reps and managers, to no avail. Today, when I called in, the computer would not transfer me stating that I have a past due balance which is being sent to Collections? and do I want to pay it over the phone.? In order to get past the computer to talk with a representative, I had to act like Im calling for new service. Today, I talked with sales rep Linda.? My records show that I talked with her in the past.

Refund of $ 110 due me plus the loss of interest on the money.

Everytime I try to get this issue resolved with them, they are rude and I get sick to my stomach because of their attitude towards me. Also, they are not open on weekends so I have to contact them from my work which is not very professional on my part, but I don't have a choice.

Angered me so much that I spent 30 minutes finding and writing to this site.

In order to protect my good credit, I was advised to pay this and did so through gritted teeth. I would never consider doing business with them again.

This person was very rude to me so I asked to talk to the supervisor and she refused to do that. I argued and asked that I be transfered to her supervisor, she then said ok but disconnected me. This was after I was on hold for customer service for 27 minutes.

I will have to call again but you are on hold for forever. They have the worst customer service I have ever seen.

My service was shut down for several days, I spend lots of my valuable time on them and bickering and listening their stupid arguments It is very frustrating to be their customer.

I paying for DSL line that I have never used and but keep being bill for it and have to pay for it because they will cut my regular phone service off is I do not pay.

#1 My residential telephone line was accidentally cut during an repair of a stockade fence. There was not an adequate labeling of the line.

After contacting Cavalier in November of 2007 to repair, arrangements were made to repair. Twice appointments were made with a cavalier representative and no-one came to service. I contacted Cavalier numerous times to resolve. A repair man came out to the house and strung a Temporary line- bright orange from the rear of my home strung over (2) fences to a box behind my neighbor's home. I was promised that a permanent line would be placed as soon as possible.

To date (March 25, 2008) I still have the same line strung over my fence. I have sent a written complaint to Cavalier without response.

#2 My business line: Last year one of our 2-line business was forwarded to a residential home for a period of FOUR months. The way we became aware of it was that the resident that owned the line came to our office to indicate that she had been receiving calls for this period of time. We called Cavalier and they fixed the problem but were unwilling to compensate us for our loss of the entire line for that length of time. They told us that we could not prove it.

I have since put my requests in to an alternate company to take over our services for the 3- business lines and 1 residential line. I vow never to do business with Cavalier again. I do not recommend them for anything. Quick to bill. Very sluggish to remedy anything if at all.

#1 Inconvenience and embarrasment of line strung over neighbors home. Appeared as if we were bootlegging the service. Line that fails regularly for a period of 5 months.

#2 Loss of potential business phone calls to schedule services for a period of 4 months. Unable to recover or imagine loss.

I was a customer with Cavalier and their VoIP client, Phonom for years. When I moved in December to another town that Cavalier does not service, I cancelled my account. It was paid in full, and I was assured I owed nothing and would not owe anything. Now, at the end of March, I have received a collections letter at my new address saying I owe Cavalier $93.46, and an attorney fee of $28.03. I have received no bills from Cavalier prior to this letter. I have received no service from Cavalier since my cancellation in mid-December 2007.

Except for the incredibly low prices they offer for their services, I would never recommend them for anything. I have had several items of concern or dispute with them over the years, and they are undoubtedly the most mismanaged, poorly staffed, incompetent excuse for a public utility or service company I have ever dealt with. Their customer service is unresponsive, their phone system is littered with a bazillion automated roadblocks, and their snail mail address is nowhere to be found on their web page. I guess you get what you pay for, but this company needs to be stomped into a mud hole somewhere.

The letter from the collection attorneys threatens legal action and damage to my credit rating for this fraudulent debt.

My phone was shut off, so I called and paid on my bill. I didn't receive my last month's bill and thought my husband paid it. When I called and paid it ,the lady on the phone told me my service should be on that evening. When it wasn't, I called back; and the man told me that it could take 24 hours. So 24 hours later my phone still wasn't on, and I called to see why. After the third time talking to the automated system for 8 minutes--before being put on hold for another 15 or more--I finally got a service representative, Angie #23193. She told me that we had a hard disconnect since we didn't pay our bill by March 6th. It was March 13th when I paid the bill. She said that letters went out but couldn't tell me when--but that it was in the past week or two.

We did not get a letter or even last month's bill. I asked her why the two people I talked to the day before didn't tell me this? She had no comment. I asked her why they didn't tell me this last month when I paid the bill, and she said they didn't know this, last month. She said that they are no longer servicing our area, and I cannot get my phone number back since At&T has it. I called AT&T, and they said Cavalier has it since they were the last one with it. I asked to talk to a supervisor after getting no where with this lady and was put on an eternal hold. We called back the next day and got nowhere again. We do not want service with them, but we want our phone number back! They said that they cannot even put on our forwarding number. The last person I talked to said that they are going to recycle and give our number out again, and I asked, "How can you do that when you said you don't service our area?" I asked her to release our number, and she said again that they are going to give it out to someone else. So I then asked for a supervisor and was told to give them a number for them to contact us back. I am so frustrated and cannot believe the lack of customer service and professionalism!!

I have used up hours of minutes on my cell phone calling Cavalier Telephone and others since I cannot use my home phone. This has taken up so much of my time. I have been so upset, aggravated, and anxious over this whole situation, and it has zapped my energy. I've had this phone number for 13+ years. It will take forever to contact everyone with our new number, and I know I won't get them all. There are so many people in our community and the out lying areas that I have contact with on an as-needed basis with all of my volunteer efforts, and these people will not be able to contact me. My children, husband and I now have to remember a new phone number.

Early in Jan of 2008, we decided to change to Comcast for our internet, cable TV and phone. We set up a date for the Comcast tech. to come to our home. Comcast had to cancel because Cavalier, our then present phone company who we had for years via Talk America, put a freeze on our phone #. We rescheduled, and the technician came out a couple of weeks later. When the Comcast Tech came out he was able to do everything but the phone because Cavalier still had a freeze on our phone. The Tech was rather disgusted because Cavalier, I sensed, is a thorn in the side of other companies, too. To make matters worse, on March 6th, 2008, while my husband and I were sick with the flu, our phone service with Cavalier stopped! I checked our bill online and saw that our automatic payment showed we were paid through March 10th.

So, with out warning, they simply stopped our service! This left us without a working alarm system on our house, and then having to arrange with Comcast to pick up the pieces of this mess! We are also running up cell phone minutes! I complained via email to Cavalier and they simply answered back, "Your service has been discontinued." Shame on Cavalier!

No phone service to a phone number I have had for 23 years since Cavalier shut off my phone on 2/11/08. I have had to take a day off work twice to try and get service restored without success.

I am a victim of Identity theft. I have taken all the steps humanly possible to prove that I did not incur a debt with Sprint. I have sent Sprint and this collection agency and many others that Sprint has contracted over the past 3 years to clear this public record of my credit report with to no avail. The last contact was last week from the above mentioned company, and a gentleman named Dennis treated me a second rate citizen. He was threatening me with garnishment. I tried to explain the circumstances that someone used my social security number fraudulently; he refused to listen and kept saying I was lying, and they have no proof of anything and better pay or else. I am tired of getting these harassing phone calls for something that I did not do. These people want my personal information: copies of taxes,w-2 paycheck stubs, etc. I have sent them dispute forms, police reports, etc., only to continue to get harassed.

I am 66-years-old. and I have worked hard, paid my bills on time, and I do not deserve to keep going through this nor the impact it has had on my health, time and credit worthiness. I would appreciate if someone could assist me to get this matter cleared up and make these people stop harassing me on a daily basis.

The stress and harassment I have dealt with for over three years is wearing on me physically. This is costing me money everyday--my car loan, credit cards and other financial transactions are impacted by higher interest rates than they would be if this was off my credit. My time is money, and I am having to pay money to continually send them the same information over and over to get the same result.

We switched our business phone line to Cavalier on January 31, 2008, and they said all would be up and running in a couple of days. Our internet went down on February 6; and when I called, I was told it would be up by 5:00 on the 7th. Our regular phone lines went down on the 18th of February, and nobody could call in. After many calls to Cavalier, all I got was excuses and a different story from everyone that I talked to. This is March 1, and all the lines are messed up. I've sent faxes, phone calls, etc. trying to get them to release the number to AT&T--all with no success.

I called the Michigan Public Service Commission, and they sent them an e-mail, again with no success. I complained to the FCC but haven't heard back from them yet. I am 30 years in business, I've never dealt with a more unreliable company as Cavalier, and would advise anyone who is thinking about them to go elsewhere as they don't know what customer service is. If anyone wants the full story of this disaster, I'll tell them what I think about Cavalier Phone Co. I'm seeking legal action against them now as they shouldn't be able to get away with this kind of scam.

As of March 1, 2008, I figure that this Cavalier Phone company has cost our business over $10,000 in sales, and this goes up daily as we use our phones for company sales.

The problem started on Jan 20,2008 when my service was shut off for non payment. I was unaware that service had not been paid because we had a girl working in the office that did not pay several bills. I paid the bill in full and was told my service would be restored in 24 hrs. It has been a month and many phone calls to Cavalier and I still have no service. Did I mention that this is a business that has had no phone service for a month.

We are losing business everyday. I asked them to switch the recording on our phone so that our customer would know that we are still in business but they said they could not do that.

I have been told by many of the managers that they would call me back 'by the end of the business day' but no one has ever called. My husband and I also tried to reach someone at their corporate headquarters. We can not even contact the right people to make a complaint at a higher level.

There was no notice that my rates would increase until my January bill. I requested a copy of my December bill to confirm, and it shows no notification of these changes. This bill covered charges from Sept. 2007-Jan. 2008, even though I am not on a quarterly bill, for $1,189.03. I had been paying $0.20/min for my calls, and the January bill charged $0.43/minute. I have talked to customer service several times and had requests sent into billing for resolution (#614330), but nothing has been resolved. I've been working with them since I received the bill in mid Jan. (a month ago). By the way, I have had some CSRs tell me that I am on quarterly billing, but my February 2008 bill shows January long distance calls, and my bills from 2007 show long distance calls to the UK through the month of December; so, I have little faith that their billing system knows whether I'm monthly or quarterly.

I currently owe them about $1,500 for this increase, and I feel that I should only owe about $500. Because of this, I have changed phone companies, but I am concerned that Cavalier will put me into collections instead of resolving the billing error.

We have been without phone service for nearly 2mos. We first notice a problem with service (no dial tone) on Dec 15th and it continues until today 2/9)

Cavalier technical/customer support has been completely inept and inattentive to supporting us in remedying this situation. We have made repeated calls, spending close to one hour each time... most recently three calls today, two of which we were hung up on - both times by Robert (who refused to give his id number, but did say that he was the Saturday Supervisor The only supervisor who works on Saturday and the one in charge of everything The date is 2/9/08.

Each time we have managed to arrange for a technician to come out -- they were unable to give us a time, saying it could be anytime between 8am and 7pm. The telephone wire in question is in a locked alley behind our home. We are not authorized to leave the gate open during all those hours, and so agreed (each time) that the technician could call on his way over and my husband, who works 1.25 miles away, could meet them there in a few short minutes. Each time, a technician showed up without calling and then closed the trouble ticket due to lack of access.? No one at Cavalier called us or followed up.

Each time we had to follow up and open a new ticket, make the same arrangements, but to no avail. Today, 2/9, we called three times (hung up on twice) to have Cavalier tell us they have no control over the technicians and there is nothing they can do for us. They refused to provide information to me about my account (dates I had phoned, info as recorded on the trouble ticket. They said they could provide only the dates new trouble tickets were opened (12/21, 1/7, 1/18, 2/1, 2/9) but would not provide additional information. Robert (the supervisor that would not provide ID#) said this was not my right and he would not even give me a date before 1/31 which he said was the last date he would tell me and refused to go back in history to provide past dates.

Meg, ID #75001 provided the additional dates (as noted above) but would not provide further detail, she acknowledge I had a right to the information but said she did not have the time to provide the information - it would take her too long, too much time to spend with me. I noted that I thought this was particularly inconsiderate considering I had spent a total of 2.0 hours waiting for them on the phone today, multiple hours before over the past two months, and nearly two months waiting for phone service. She did not concede and would not provide information.

We continue to be billed, and I am concerned that should I close my account, I will not receive reimbursement for the past 60 days. Additionally, we have been without a security system for these days, since we require an active, working phone line for our security system to be effective. Finally, we have had to use cellular phones for all phone calls for the past 60days, leading to additional expense for which we would like reimbursement.

Finally we have spent hours on the phone trying to resolve this matter and as working parents, believe this time is worth money and Cavalier is responsible for damages in this area as well.

We continue to be without service. We have had to use both of our cell phones for all telephone communication -- leading to additional costs for additional minutes. We have spent countless hours -- during and after the work day to try to get this resolved without respectable and respnsive care from Cavalier Customer service, and in our opinion, these damages and interruptions have an economic value.

I have been making international calls for 3 years through this service. They first increased their rate from 12 cents per/min to 15 cents - without notice in 2005. Then they did the same thing in mid-2006 and again in mid- 2007. The worst part is trying to speak to a live person there and to find out why the rates are going up so fast without proper prior notice to their customers. I have called, emailed, written but I have yet to get a response from Cavtel. Over the past 9-months when I would make an international call, I could never hear if a connection was made; and in many cases it took 2-3 attempts to connect to the other party.

Well, I started to get a series 1-minute charges adding up to as much as $5.00. I once again have called Cavtel to have these taken off but to no avail. Well, Jan. 2008 I receive my phone bill, and their international rates went up from 20-cents per minute to 50-cents per minute! I made calls Dec 1 to Dec 15 at 20-cents per minute; then calls I made from Dec 16 to Jan 15 are now 50-cents per minute:Again NO NOTICE! I have spent the past 2-days trying to reach someone to explain this and have my bill reduced. Can FCC help with Cavtel Unfair Business Practices? Who can I call? Help!

My phone bill basic plan started out at $24.99 per month ($37.00 with additional fees and taxes). January 2008 my phone bill is $168.00 for 109-minutes of international calls plus taxes and fees. This is highway robbery. My heating bill is less than my phone bill. So now I have to pay Cavtel triple the usual amount; I can't pay my heating bill this month.

Continue to be billed for service not received. Cannot receive or make any phone calls. I have been billed unfairly for $350 for services not rendered; I cannot get another phone until this mess is cleared up. Most frustrating for me and my family.

I keep receiving a monthly statement, even after I asked in writing twice to stop the harassment.

I received good service from Talk America, then Cavalier Business Communications for several years. Their rates went up and service went down in 2007. I changed back to Verizon in Sept. 2007. In Pennsylvania, the law says that the old provider MUST close the account when they are notified by the new carrier. Cavalier didn't. Two weeks later, I got a bill for the new month. I called and ask what was the problems as I have a new carrier? Answer: You never closed your account. Me: The law says my instructions through Verizon are good enough. Cavalier: Oh, I'll close your account. You owe us $.70. I mailed a check for $.70.

One month later, another bill comes in. Now they say I owe 2 months payment. I call, wait on hold, etc. Ray says, I'll close your account and credit you back the unpaid balance. Another month goes by and you guessed it, another bill for 3 months of payment plus late charges (about $300). Remember, they haven't provided my telephone service now for 3 months. I call, wait on hold. Allison says, I'll cancel your account and credit the unpaid balance. Me: That's what Ray and Negiel said they would do after I waited on hold for 20 minutes. Allison: This will take me a couple of minutes. She types at her computer for 5+ minutes and says, okay, I closed your account and credited the balance. Me: how do I know you're telling the truth? Allison: Normally, I'm in billing, but today I also have to handle customer calls. You'll get an updated bill next month Me: Thank you, thank you, thank you. If you transfer me to your supervisor, I'll put a good word in for you.

Another month goes by. I get another bill from Cavalier for $29.29. Allison credited my account for the service, but not the late charges. I call, wait on hold 20 minutes. Tatiana: May I help you? Me (sweet as sugar): Can you help me with my bill? I explain. She types for 2 minutes. Tatiana: Okay, I credited your bill. Your confirmation number is... We'll see if it's all taken care of. I have my doubts. In the end, I spent about 2 hours on hold and a lot of frustration. Hopefully, Cavalier won't be in business much longer.

I have not been able to even get in contact with Cavalier Telephone in order to discuss billing irregularities. Since October 2007, I have attempted to contact their customer service department no less than 15 times and have been unable to reach a human being. I wish to cancel my service and have been unable to even do that.

I have received a suspension notice from Cavalier Telephone for being past due on my bill.

When I first ordered this service the cost was supposed to be $29.99 a month. It never was. When I called they said they nevered offered any service for that price. I should have stopped it then. It has raised over the years. I tried to call my brother in England and it would not go through. I called my service and they did not know what I was talking about, they told me to try again. It didn't work. I tried to call back to cavalier and have not talked to a real person since.You are always put on hold, no one ever answers.

Had service with no problems for approximately 6 mos., then I moved within the same city and requested service be transfered to my new address. It simply never happened! After spending countless hours on hold listening to elevator music (disconnected 3x), being lied to by rude customer service reps. after being promised my service will be connected withing 10-12 business days I have finally given up - 20 BUSINESS DAYS LATER!!!.

My last conversation with a rep from their company, who amazingly seemed half inteligent and interested in solving the problem, informed me that the order had accidentally been CANCELED and her supervisor would contact me within 2 days to resolve the

situation. Never heard from the supervisor, big suprise. From reading the previous entries on this site I will be watching my credit card bills like a hawk to see if anything appears from Cavalier.

I have been trying to speak with a customer service rep regarding my mothers phone bill. And everyday I call I am on hold for over an hour. Today my mothers service was interrupted. So of course I had to pay the bill that is in question. I held on for 1 hour 30 minutes before I had to get ready for work. When I got to work @ 3pm, I called again and I was on hold until 4:43p when my call disconnected. My mother is 68 years old with dementia and now she is without service for 2 days.

we had the service turned on in sept 21 07 but was never able to recieve calls.I was unable to contact the company so we signed up with verizon since oct.12 07 and we continue to use that service however we are getting bills from cavalier phone for a large amount 170.00 which we do not owe.

If clients can't leave messages or get through to my law office, the damages could be incalculable.

I terminated long-distance service with Talk-America 5-2005. At that time their representative gave me a termination confirmation number.

While reviewing my bank statement for April, 2007, I noted a debit charge to Talk-America. A review of other statements also revealed debit charges for Talk-America. These charges were made after services had been terminated two years prior.

When I called the number listed on the debit charge, a representative of Cavalier Telephone answered. I had never received any mail, bills or emails from Cavalier and would have no reason to because I had never contracted with them.

I explained the stituation to that representative and she was unable to locate an account under my name. When I asked how her company could be charging my bank account when I did not have an account with Cavalier she became defensive and transferred me to another customer rep. That rep. was unable to find any record of an account or charges to my telephone. I again was transferred to another rep. and he stated there was NO account in my name and refunds would be made. He also requested I fax a letter explaining the situation and copies of my bank statements, which I did.

Almost three months later I received my first letter from Cavalier advising if I did not pay an outstanding bill I would be turned over to a collection agency.

A BBB complaint was filed and Cavalier responded they had no record of my terminating service with Talk-America, even with the termination confirmation number I provided them. They also advised that I was required to notify my local carrier to terminate service with Cavalier. AT&T states this is NOT necessary and termination could be completed by only contacting the long-distance carrier. AT&T states long-distance carriers will inform their customers to contact AT&T because AT&T will charge to terminate service. Long-distance carriers hope this charge will deter customers from terminating service.

I was also advised I only had 30 days to contest a bill. I advised the BBB that I never received a bill, never had an account with Cavalier and had not realized I was being charged for a non-existent account. My bank statement never mentions Cavalier, only Talk-America. I never received a bill from Cavalier during the past two years. I had been receiving hard copy monthly statements from Talk-America. These statements ended after I called and terminated service with Talk-America in 2005.

Cavalier credited the supposed outstanding bill out of courtesy but refuses to provide a detailed list of Cavalier charges to my bank account for the past two years.

Upon checking Cavalier website they do not even indicate long-distance service availability for my area, Northern California, and I am now wondering if they are even authorized to provide service in California. It should also be noted that monthly long-distance service from Talk-America was $15.00, charges to my account were for $39.00 each month.

Cavalier Telephone has been fraudulently debiting my bank account for two years. They refuse to provide a written account of these charges. They deny ever receiving a termination notice. The termination confirmation number given to me by Talk-America is unable to be located by Cavalier.

I used to be with Talk America which changed its name to Cavalier Telephone in 2006. Customer Service is abysmal with long holds and endless loops of automated menus. I switched to Verizon on April 14, 2007.

The short version is that Cavalier telephone continued to automatically charge my credit card monthly even after I spoke with Customer Serice several times- and they assured me that they had received word from Verizon that I had switched. My credit card company ruled in my favor in the dispute and will not allow Cavalier to continue to indescriminately charge my card. But now they are sending me a written bill.

I owe them NO money, but the bill keeps getting higher because they continue charging me for service that I do not have with them. Every time I call customer service I am told it is taken care of, and then they continue to bill me.

They say I owe them $146.43 - which I do not. I have not been with them since April 2007, and I was paid in full at the time.

I ported my ATT number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regualr phone service and DSL and get a dial tone and service with them first. Then I would have to order Phonom VOIP. They waived the fees to make this easier.

So I tried to do so, and had nothing but problems and long waits on the phone trying to resolve them with CT's customer service (their reps have generally been helpful or neutral, with a few being downright nasty). To add insult to injury, when I finally received a dial tone with CT and called to do the final order on VOIP, then they told me it wasn't offered in my area (after they had originally verified that it was)!

I hope others are having a better experience with CT. I thought I had read all the fine print about fees and terms of service on their website. But I have also been stuck with enough fees to make my costs higher than they were with ATT. I think part of the problem is Cavalier is still in the process of updating their forms and webpages, policies and procedures, and training their staff after their merger.

Seems like a bait a switch to me.

Frustrated because no adequate service being delivered, causing financial distress due to no billing being sent, why won't they just help us? All we want to do is pay the appropriate billing and the company is not working with us. Tell us billing is being adjusted, billing address changed, but nothing done and this is going to affect our credit rating of which is very important.

I have been trying for over a year to get the cable buried in the back of my yard. I have been promised since last February that it would be taken care of in six weeks. I keep calling, and I keep getting promises - but nothing happens. It is my understanding that Verizon Telephone is responsible for doing the work, but I have to go through Cavalier since they are my provider.

We want our phone service with Cavalier cancelled as of July 7,2007. We sent requests to three addresses and called many given phone numbers. It is impossible to speak to a human. I have spent hours attempting contact by phone and email with no luck. They are a scam. I read all other complaints, and I experienced it also.

I received my phone bill last month and since I was out of the country for 5 1/2 weeks I was expecting hardly any charges. To my shock it was over $100. I called to say that there was an error, and the customer service rep said that there was no error but were charges from previous months not charged to my past bills. She also said that they have up to 3 months to charge for previous calls. Also, they changed our international rate from 10 cents to 24 cents without notifying us. This has happened twice in 2 years. Can they do this?

We are paying more than we were told we would pay

I WAS TOLD ON 9/21/07 THAT EVERYTHING WAS TAKEN CARE WITH MY PHONE I DIDN'T HAVE TO CALL BACK ANYMORE I received a email from the company telling me that the were not going to disconnect my phone until my previous company which is verizon contact them to do so when i've been trying to get the phone disconnected since july 10th because i'm no longer interested in a home phone. I spoke to JOANN AND WAS TOLD THAT THERE'S NOTHING SHE CAN DO FOR ME JUST WAIT TO SEE WHAT'S GOING TO HAPPEN. I HAVEN'T BEEN ABLE TO USE MY HOME PHONE SINCE I SWITCHED FROM VERIZON TO CAVALIER. I RECEIVED A BILL FOR $41.95 FOR A SERVICE THAT I NEVER USE.

Very rude customer service and acting like there will be a very long delay in sutting off my phone. I am concerned that they will not shut off my phone so that they can continue to bill me. They also asked for unnecessary prtoected personal information. I am shutting off my phone service.

I was with verizon, my mother introduced me to cavalier on july 10th they stated that it was going to take 2 weeks for my account to be switched from verizon me to cavalier. I called cavalier 2 weeks from the 10th of july and told them that I no longer wish to do business with them to cancel the service. This has bee going on since july 10th.

I received a bill for $41.95. I WAS NOT ABLE TO RECEIVE OR MAKE CALLS WITH THE PHONE CAUSE NO ONE CAME OUT TO HOOK THE LINE UP WHENEVER I CALLED THE 1800 683 3944 THEY TRANSFERED ME TO A ANOTHER DEPARTMENT THAT NO ONE ANSWERED THE PHONE ON 9/21 I WAS ON HOLD FOR 2 HRS.