Kinetic Reviews

Since joining Kinetic, I have had a consistent problem with buffering and the picture freezing. On 2 separate occasions, technicians came to my home and after each visit there was some improvement for approximately 2 weeks and then the buffering started again in full force. As of today (6/4/26) I am still experiencing buffering but not severe. When it happens it is for a shorter period of time and of course it always seems to occur at the highlight of the show. This improvement occurred after working with a second level tech on the phone. Pricing is very reasonable and appreciate the saving I am getting!

Louis is an amazing tech. He is professional and friendly. He takes the time to explain everything he is doing clearly so I could understand. And he answered all my questions. Kudos to Louis!!! What is unique about Louis is that he really takes the time to hear your concerns. Louis is the guy I always want to knock on the door when having issues. It shows he really cares about the customer! I appreciate you!

I know many commenters complain about Windstream-Kinetic. I rarely did. While I always thought their pricing far exceeded the slow DSL speeds I was getting, I always knew I was too far from the nearest station, and nothing comparable was in my price range. The one thing I could never complain about was their service. They showed up when they said they would and almost always got my Internet up and running. I told Windstream when I ended my service with them if they ever got fiber, please let me know. As Verizon Business and T-Mobile WiFi extended their service into my area, I tried each of them. The former never equaled the later. But in February 2026, everything change.

I initially called to cancel my internet service. I havent had any issues, I had just found a better deal with the other company in my area. Once I was in the phone with the representative she not only beat the offer I had from the other company, she went above and beyond to prove Kinetic cares about me as a customer and wants to keep me as a customer. After speaking with her I kept my services and called the competitor and let them know I would not be switching to them.

I had Kinetic (windstream) years ago and the service wasn’t great, so I stuck with cable Spectrum (used to be time Warner) for years and had TONS of issues with their service first cause their awful routers would only give me wireless to about 2 rooms and 2nd my slow/intermittent service issue cause they never wanted to have maintenance come out and address issues at the pole and install new taps. 2026 kinetic hits me with an offer I couldn’t refuse. 1gig for $24 a month. Their internet is fast and reliable not like years ago and their router also solved my coverage issue, I can walk to neighbors and still get wireless. Spectrum has cold called me trying to get me back and literally doesn’t believe me when I tell them the deal I’m getting through windstream, like they’re irritated and accusatory. Friggen gaslighting me like I’m making it all up. It’s hilarious lol.

My contact with you was terrific. My problem is your email format. I was ending service and transferring it. I wanted that date to be 6/10/2026. Your confirmation email showed 6/3/26 as the Disconnect date! That’s the date of my call. I called back to confirm the effective date is 6/10/26. You need to change the wording on your email!

Have been using Windstream since 2013. In that time, I can count the number of problems or outages on one hand. Speed is very good and price is fair. I can't ask for more than that. Keep it fair and reasonable and you will keep my business.

Almost every day I get emails addressed to other people on my email address. Usually 3 to 4 emails to the same person, after about a week the name changes to a different person. I delete them right away. I have no idea how this is happening! This has been happening for several months now.

I called as my monthly payment touched $100 per month. I spoke to a rep from your retention department with the offer you were offering to new customers, and asked for that price. Your rep did accommodate me by lowering my monthly price for 1 year. I appreciate it. Thank you very much.

I started my service in December 2025. So far it’s going well considering few bumps. I am Windstream customer since 2006. Very professional service, staff is very knowledgeable. I highly recommend anyone looking for fiber optic WiFi service. Reasonable rates and reliable service.